Rocket Mortgage Reviews

The whole process was easy, fast and painless. Truly professional and knowledgeable service that guided us through the process which made us feel secure in our choice of a lender for our most important investment. We will definitely choose Rocket again.

I spoke with five different lenders while shopping for a home loan, and Rocket Mortgage was by far the worst experience. They did not offer me the best rate, and instead of being transparent, they tried to pressure me by saying I had to act quickly because of a “deadline.” I knew this wasn’t true, which immediately felt like a scare tactic. Even a director at Rocket told me, “price is what you pay and value is what you get,” which came across as dismissive and unprofessional rather than helpful.

The process was easy. Got the papers uploaded or sent via email fairly quickly. Once everything was verified the appraisal was scheduled soon after and came in above what we thought, and Rocket suggested additional funds for paying off other things we didn't include in our original refi which is going to work out great. Funds were made available early the first day after the three day waiting period.

Intake was swift. I knew instantly that I had been approved of the loan. I was notified via email to check the Rocket website that was assigned to me. I had tasks to complete (documents to upload). A notary came to my condo to facilitate the signing process.

My entire experience was very stressful on my end but everyone at Rocket Mortgage that I dealt with helped out and made it as smooth of an experience as possible. My only issue was pay off things at the refinance. I feel like that all should of been done at closing and not by giving me checks.

Had a great experience working with All the Rocket Mortgage team. Every one polite. Always kept me informed and updated. Understanding of my financial situation that would be helpful from the start to finish. Special thanks to Marsel for talking with me in the beginning! Thanks everyone and many blessings to all!! Sincerely Barry **

We reached out to inquire about a HEL and we were hooked up with Ronald **. From start to finish he worked with us, was on top of everything, very attentive, and professional. He listened to what we needed and wanted and made it happen. It was pretty smooth and we not only highly recommend Rocket Mortgage for your needs, but Ron, if you are lucky enough to get him.

A big shout-out to Taha. He was very professional. I enjoyed working with him. If I had a question, no matter how stupid, he answered sincerely. Thank you, Taha, we are finally on the right track. The notary was punctual and professional. He explained as he went along and was on his way in no time. I would like to see those nice red and white pens back in service. Just saying. GBY

We had a very positive experience with Rocket Mortgage, and were particularly fortunate to work with Rodi **, who was always good about staying in touch with us. He answered all questions, kept us on task so that paperwork was finished in a timely manner, and was friendly and thoughtful.

From the very beginning, everyone I interacted with was kind, respectful, and truly understanding. Whether I initiated the conversation or responded to an inquiry, my goals were clearly heard and supported. That level of care made the entire process smooth and effortless.

Working with Rocket Mortgage staff members was much easier than my former experiences with lending companies. Abe ** was especially helpful in explaining everything along the way. I am totally pleased with my new loan and the excellent interest rate! Thank you, Rocket Mortgage!

I have a great credit rating with minimal debt and great equity in my home. I was told that I would have a mortgage in no time from the first gentleman I spoke with, "You'll have your money by the end of August." My loan was held up forever in underwriting even though I sent all the information they requested. I sent closing statements from the sale of my previous home and from the purchase of my new home. I sent copies of two wire transfers. The first wire transfer showed the money moving from the title and trust company that handled the sale of my previous home to the title and trust company the handled the purchase of my new home, with names and addresses and amounts included.

We want to express our gratitude to Rocket Mortgage for working with us and making the process easy. We did have a problem on our title that needed work to remove a lot of money we did not owe. Rocket Mortgage was patient and we eventually got it removed and closed on the loan. A big THANK YOU to Alec ** who worked on our loan. We even enjoyed the appraiser who came to the house. He was friendly, funny and knowledgeable. Thank you to the title company and the closers. We will be sure to give a great review to people we come in contact that may need a loan! Thank you and look forward to doing business with you. 🙌 BLESSINGS...

My experience with Rocket has been excellent. They did a great job of keeping me updated through the process of obtaining a HELOC loan. The software and human interface were well coordinated and kept me informed about status every step of the way. The agent also worked with me to get this accomplished efficiently and close the deal.

The bankers and credit upgrade team were very professional and efficient. The appraiser was also quick. The closing process was smooth and easy. The entire process was more than pleased. I would highly recommend Rocket Mortgage to anyone looking to refinance or take out a home equity loan.

Not sure we would use Rocket again. Things would probably have been better if we had used a local business. We did not like having the contexts change depending on where we were in process, the communication wasn’t great, they literally sent an email at 3 pm 3 days before the closing saying they were pushing out because we didn’t have some paperwork which I obtained by myself within the hour so that we could stay on track. Feels like they could’ve accomplished the same thing by picking up the phone and speaking with the lawyer directly. They also tacked on a loan that apparently had to be paid off at closing but didn’t explain it ahead of time. Just put it in the closing disclosure with no discussion. They also included a rate buy down that was never explained or discussed. Just did it… Wasn’t a great experience and we weren’t all that impressed.

I would recommend this for anyone who doesn't have time to to go to a "traditional" bank or doesn't like having to deal a person trying to find the best solution for them and not me. Rocket made the process so easy I didn't have to take time off work since everything (documentation and information) could be submitted through their app. They were very clear and upfront about what would work best for our situation and helped us get the mortgage.

Rocket Mortgage is very aggressive in inital sales then predatory near closing. They said we are all on track and doing good until 1 business day before closing when they decided that My HOA (Not in my control) needed to cover something extra and if they don't they will change my loan type and it will require much more money down. I'm passed my Loan Commitment deadline and now Tina (Their rep) says they aren't liable if I can't afford financing and lose my Earnest money. Very helpful getting you into a contract that seems too good to be true, will then find something that changes it and makes you either liable to lose a lot to not close (not their faul though somehow) or give them more money to close.

Working with Rocket Mortgage was amazing. I had started a chat with them online when my computer shut down unexpectedly. August called me back and really worked with me to understand the process and complete the information. I could call him any time to answer questions I may have. It was a most seamless process that I’ve ever encountered and everything was included and only had to pay a good faith deposit (that riled into costs). The only only confusion was my work verification. It’s best for Rocket to give you the number to call and have your HR call as Rocket Mortgage couldn’t get in touch with them for 10 days. Thank you for helping me out!

Everyone was so helpful. Made everything fast and easy buying our home. Couldn’t ask for any better customer service from start to finish. I would use Rocket Mortgage again. And definitely will recommend to anyone who asks. Andrew was the best. Always checking on us to make sure everything was good.

Ashley was wonderful from the start although there were lots of obstacles she found a solution for me. As the processes went on I dealt with Malik and a few others and the whole experience was wonderful. There was a few times when I had to resubmit documents but it was not a big hassle. Overall I enjoyed and loved the best customer service I've had and appreciate the team going above and beyond to help me refinance my home as fast as possible.

From beginning to closing we received a FIVE star service. We came to Rocket Mortgage hoping to get financing for our first home. We didn't only get that. We got an incredible team of professionals that walked us through the whole process. There was Mike **, "OUR MAIN MORTGAGE GUY😁"....WOW! AMAZING, TERRIFIC, EXCELLENT, etc., etc., etc.! When I had a question or concern, he was there...no matter what time ir how long it took. When HD stepped away from his office, we were still taken care of...FANTASTIC! There was Misty and Lim, who also helped us with Paperwork. And, Kongmy was SPECTACULAR. She did the loan processing in a great, fast and efficient way. Finally, there was Kimberly. She helped round off everything and take hs to Closing. She was Terrific. We couldn't have done it without you guys.

Eric **- initial contact was very thorough and professional and responsive. Chene **- second contact- very thorough, professional, Knowledgeable and responsive. Made things happen quickly and timely. Kyle **- Closer affiliated with Charles Schwab- expedited the final steps. Professional, knowledgeable and responsive. Made things happen seamlessly. Julie **-underwriter- Only spoke with her once. Communication via email was seamless and professional. These are 4 people I would love to work with again and again!!!

I appreciate the team at Rocket Mortgage for their dedication and assistance with my home buying journey. The team I worked with kept me updated every step of the way and answered all of my questions thoroughly and professionally. I only took one month to find a home that I love and close on the home. The process was seamless and stress free. A special thanks to Bari ** who was the first person I talked with from Rocket Mortgage and still is answering any questions I have about the payment process and the allocation of funds with each payment.

From the initial phone call, to the closing, Rocket Mortgage provided excellent customer service. Everyone I spoke with was friendly and knowledgeable. They were able to answer all my questions and guide me through the entire process smoothly. I would recommend them to anyone looking for a home loan without hesitation.

The refinance was a quick and simple process. We are highly satisfied on how our refinance went and will definitely recommend Rocket Mortgage to friends and family. With the newest up-to-date technology, it was easy, even for us that are not so technologically inclined, to do. We were happy with the process and the outcome.

RocketMortgage made the home buying process super easy and answered all the questions we had respectfully and in completion. We would recommend using them to all of our friends and family when buying a home. Thank you to Rocket for getting us into our 1st home!

Fantastic communication, speed of the refi was amazing and we really enjoyed working with each and every single person at Rocket. From the loan officer and his communication throughout the entire loan process, to his support team, processing and closing. It was just an absolutely all around wonderful experience.

Great communication. Very knowledgeable and friendly. Answered all our questions. Made the experience very enjoyable. Helped guide us through the entire buying process and always kept us informed with any paperwork or forms they needed us to turn in.

Pretty easy to work with. I would like to see the credit cards included in refi be paid off directly rather than having to send a check to pay off. Sometimes the due date of credit cards will come before they receive the check and then a late fee may apply.

Can't begin to express how frustrating it is to work with Rocket's escrow department. We had a change to our home owners insurance on the day of closing and after 6 weeks and 10 phone calls it is still not correct. We will be making our first payment $700 over what it should be due to no one in the escrow department seems to be able to read that the insurance policies changed. Each time we reached out we were assured it would be corrected but they just keep putting in the same incorrect information. And each time it seems to take over a week for them to get us a new escrow analysis still with the wrong information. We are still waiting for someone there to do their job correctly. Please if there is anyone at Rocket who can make this correct it would be greatly appreciated.

From the very first call till the money was deposited in our account every single person we dealt with was first rate! Every time we had to talk with anyone, check in on anything, check the website, everything worked seamlessly! Tony was our first contact he could not have been better he was always available, knowledgeable, engaging, and fun to talk to!

I appreciated the time the agent took to explain everything and answer all my questions. The only thing I did not appreciate was they said they were paying off my debts but they didn't. They sent checks and made me do all the work I was paying them to do. I don't have envelopes, stamps, printer ink. A huge hassle. That should have been explained better. Really, it should have been handled by you. I think the thousands you make off this transaction should cover it.

It was horrible. Never once talked to the original person (Dina) after starting the loan. The communication with the loan people and Rocket Mortgage was none at all. Kept asking for papers that my original loan had. Half the time I had no clue what they were asking for. I am not computer literate so that was no help. I almost cancelled it several times. But Alex who did my first loan was awesome, so I battle through this. I never had a problem with Rocket Mortgage before, so I wanted to stay with you. You need to make refinancing a lot easier. I took out roughly $ 20,000,00 more than my original loan and to be put through all the drama and length it took was ridiculous. In almost 4 years I have paid $ 45,000.00 on my equity. Sad experience.

The process was easy and we went from application to closing in 6 business days. The only reason I give a 4 star review is one of Rocket’s partners or maybe it is Rocket sold our information. Since approval for the loan and the credit pull, I am getting 65 spam calls a day regarding refinancing. We only applied with Rocket for the home equity loan.

As I've stated previously, buying a new home is not only stressful but scary as well. Working with Scott G. made the process a little less stressful. Although, I wished Rocket provided more than what they did, it was no fault of Scott's. He worked hard to provide me with the best possible deal.

Rocket Mortgage was very easy and efficient to deal with. They were helpful throughout the loan process. I was a previous customer with Rocket and Quicken Loans. My loan process was about 42 days. The initial contact and 2nd stage were awesome as far as customer service. Underwriting was the longest part for me, maybe my personal situation. There could have been better contact with that part, but overall my experience was a 10/10!

Nathan and Nick were absolutely phenomenal! From day one, they were approachable, patient, and easy to talk to—making what’s usually a stressful home buying process feel seamless. Their communication was top-notch: every question was answered clearly, and they kept me informed every step of the way. Highly recommended.

Kyle at **. He was very helpful and went above and beyond to satisfy our requirements. Through many phone calls and messages, he was the utmost professional. Rocket Mortgage should be proud to have such a great, wonderful person as an employee.

For the most part it is really simple and an overall good experience. I was asked what my home was worth and I guessed not realizing the offer was based on what I said. Then after the appraisal came in lower than I guessed, it changed the numbers by 20K, which was very frustrating. So maybe avoid that in the future. I thought the process of having a ROV done was extremely difficult. When I was told what I had to do it was confusing and when I said it was too much, Ms. ** just said we should close the loan request.

The whole process was quick and easy, Michael did an outstanding job taking us through the process. From there, it was a quick closing and payout. The rates were fair market value too! Definitely will use Rocket again for my financial needs. Way to go Rocket!

Nicholas ** made it happen. We have a lot of concerns but he took care of us. He went above and beyond and will be always gratefully for taking care of us. Probably my 4th refi and can’t complain. Also a big kudos to the attorney's office that took care of the closing.

Everyone at Rocket Mortgage was so helpful. I will recommend to my family and friends. I thanks to all the people who help with mortgage loan. I have great experience with rocket mortgage. Rocket Mortgage help me with my mortgage loans easy way....

The loan went quickly and as we were told. Everything went as expected and as we were told. Everyone we dealt with was very knowledgeable and understanding and seemed to be very knowledgeable about everything that we needed and what was going to happen.

Felt like the process was riddled with issues. Called multiple times to try and understand a timeline of any kind. Finally was approved to schedule the closing and was delayed by 3 days because a form was forgotten. On the second attempt, the closing forms weren't loaded into the right system and so the closing was rescheduled again. At the third attempt, the agent's Wi-Fi hotspot wouldn't work. I literally had to use my phone as a data Hotspot in order to complete the signing.

This entire process with Rocket Mortgage has been smooth sailing from start to finish. Every single person that I encountered was amazing. The process was quick and painless. There was always someone there to answer my questions, no matter how many that I had. I never felt rushed or like I was a bother. If you’re looking to refinance or needing a loan, these are your people. I would give them five stars, but they deserve more.

I would recommend to anyone looking to buy or refinance. Communication was a huge plus, always kept us informed. Customer service one call away and very prompt. Closing super easy, straightforward and all paperwork easy to review. If I ever buy another house this will be my first call.

My experience with Rocket Mortgage was very outstanding! I credit most of it to my agent, Courtney **. She went above and beyond to help me process my mortgage. Courtney explained everything so I could understand and feel comfortable with the process. She is very knowledgeable and quick to respond at all times. I will say that this was the best experience dealing with a lender in my entire life. I will be recommending her and Rocket Mortgage to my family and friends. Thank you for helping me and making it a pleasant experience.

My recent refinance experience through Rocket Mortgage. While the process began with what appeared to be competitive rates, low costs, and an efficient structure, my overall experience has left me frustrated and disappointed for several reasons.

Everyone I encountered was professional polite and did their best to be helpful. Once we got started everything happened quickly. The online portal was great and was always up-to-date with information. It made it very easy to submit documents and it was always clearly communicated what was needed. The closing process was the easiest I had ever experienced.

The loan system is easily accessible, and its process is both transparent and easy to navigate. The loan process was very fluid and refinancing is an option which allows us to save money of the term of the loan. Everyone should have this option and be able to access these resources.

Our experience with Rocket on our Home Equity Loan was excellent. The process was easy and the Agents, Nick ** and Jake **, were outstanding. They provided professional and friendly service. They answered any questions I had as well as being patient while waiting for documents. We have been dealing with Rocket for many years now and we continue to be very satisfied with the services we receive. Thank you very much.

The process was easy. Cindy ** was amazing. She was pleasant to work with. She was patient with me and guided me through the whole refinance process. Everything was just as she explained to me. I was worried about the on line closing process but it easy.

I was extremely pleased with the transaction. I had prompt notices about tasks that I needed to do, and was well informed every step of the way. I highly recommend Tanner Held; he was very helpful and made great suggestions, and moved my application along quickly!

Fast and to the point. Effortlessly done online. Even the notary was live online FaceTime type. Cody ** our agent was super easy to understand and clearly knows his job. Shout out to Cody. 👊🏻. Everyone we talked to was understanding and helpful in getting this done. The appraiser was pleasant and local. I’d definitely recommend Rocket Mortgage!!! Documentation was easy to collect and upload. Cody was thorough!!

My Rocket Mortgage Team was very professional and respectful. With the use of online capability they made the entire process quick and easy. Once the required documentation was the upload easy and seemed secure. They gave me flexibility in closing, which allowed me to meet with a local notary.

Rocket was so fast and everyone was so knowledgeable and always available to assist with any questions I had. The website was very easy to use from beginning to closing. I would definitely recommend Rocket to family and friends. I am so glad that I chose Rocket.

Great company. The process was easy and streamlined. I was never left wondering and everything was always explained whenever I had any questions. Everyone went above and beyond to close on my house. My agent, Nina and Colby always answered promptly and often outside working hours. Highly recommend them.

Rocket Mortgage saved the day! I was drowning in debt and felt like I had nowhere to turn. In a last ditch effort I applied for a refinance to consolidate my overwhelming debt. I now have 1 low month payment and enough disposable income to live comfortably. The process was fairly quick and mostly done online. The only negative I had was that checks were sent to pay my creditors. In a digital world this was a little inconvenient and costly to send the checks, not to mention the stress of hoping they get there.

Honestly this loan was way harder than it should have been. Delay after delay. Multiple times I was given the wrong information or incomplete information. Although your employees are very personable and friendly. Frequently I was given the wrong information. At least once I was told that I would be receiving $10,000 more at closing than I actually did. And multiple times I was told that I should be closing on a certain date, only for that date to come and go by. My actual closing date was several weeks later. When I asked about these discrepancies they denied telling me what they told me. However due to a bitter divorce I went through. All of my phone calls both coming and going are recorded. I was able to go back to those calls and verify that they HAD given me the wrong information. I don't think it was done maliciously. I think they just try real hard to tell the customer what they think they want to hear and not necessarily the way it really is.

From start to finish Rocket Mortgage was great, Sebastian was amazing. He knew what needed to be done to keep the process rolling very quickly and he kept me informed all the way through. With the new technology rocket mortgage uses it was real convenient to do closing via Zoom call. I would refer everyone to rocket mortgage.

The process started off as I expected similar to my previous 10 mortgage loans. Unfortunately, the tasks became very tedious due to lack of clear website instructions and excessive data collection for a person currently holding a Rocket Mortgage. I clearly submitted assets well in excess of the loan applied for. However, I was asked to submit several other asset documents that Rocket clearly knew existed but did not ask for initially. My contact person also did not indicate I would be required to upload this additional data for the loan application.

Rocket Mortgage made the transaction as easy as possible. Always there to answer questions about the progress of the loan, and happy to help. The Dashboard tool is a great way to let us know what steps were next, and what was needed from us. Thank you for a great experience!

It was ridiculous how long it took to receive the loan - 4 months. I called many a time and my loan officer said he would call me back and didn’t. Plus, he neglected to tell me what I needed to submit if they were waiting on it. I learned to use the app, as I was getting no help. Then, to top it all off, I was told my creditors would be paid directly through you. This was not the case. Instead, I received a bunch of checks in the mail and had to take 3 hours to look up account numbers and addresses. Plus, my student loan wasn’t due until 2030, yet it was taken out too.

I am always leery about refinancing. We decided to get a home equity loan to ease fiances. Rocket Mortgage made the process very easy. Everyone was helpful that I worked with during the process. It is always nice to have friendly customer service. It did take approximately 30 days.

As with any loan, getting paperwork together can be a bear. The folks I dealt with were patient with us. I do feel like there was too many different people involved in the process, however everyone was pleasant. They didn’t sugarcoat what was necessary to qualify and worked very hard on getting me through the process.

It was great working with Rocket Mortgage and Peter **. Any time I had a question all I had to do was text Peter and he answered all my questions. My account is always easy to manage. All my paperwork is in one place. All the numbers no matter how many times they changed were always in the end correct. I really felt very comfortable with all that has happened and forever grateful to Peter. He was always there for me and very knowledgeable on the process and any bumps we might incur. Thank you Peter!!!

It was a good experience overall. I found that the issuance of checks to payoff debt to be a nuisance. There are to many steps to take when the check arrives. If they were made out to the specific debtor and the checks could be taken to store, easier.

Rocket Mortgage was amazing. The whole process was fast and easy and all the staff were wonderful. They made it very understandable. A great experience. Thank you. Everyone was on top of the situation and all ran smoothly. Issues were addressed in a quick and easy fashion.

Great service. I would recommend Rocket to any one who wants a stress free mortgage provider. Everyone was professional and provided knowledgeable information. Omar was a great help, He was friendly, helpful, knowledgeable and patient. The process was easy and easy to follow.

The process was so fast and easy, it seems like a movie. I highly recommend Rocket, and you won't regret it. Candice=caring=knowledge!

Passed around to toooo many people. Repeatedly sending same documents. Too many times we get, "You need to do 3 task or e sign." Do them. Few days later get same thing "Do these task". Finally get to speak to someone. "Oh we got those." Then pops up again, "We need this." And I called to see when we could count on getting our money. Suppose to be 29th. Still don't have it. "Oh well you should have made sure before the holiday hit. All the bills you were to pay." I'm concerned to call them in the morning because I'm sure they didn't get paid either. Who's responsible for the late fees cuz I'm sure we had things planned out because I have to have heart surgery the 16th. Had a guy gonna work us in to get better bathroom easy access for me. Get it done for us. A bed that raises up and down because I can't use my arms to push myself up for about 6 weeks after an our little trip we were going to do.

It is because you, Rocket Mortgage, are "ready to help" we, my wife and I, were able to apply for and get approved for a home equity loan. I wasn't sure it would happen but from the start you assured me it would. Thank you so much for working with us and helping us to close the loan in such a timely and painless fashion. I have sung your praises before and will continue to tell others of how professional, and friendly you made the process for us. We are also thankful you didn't make us feel guilty for having to consolidate our credit card debt and still have enough pocket change for a much needed vacation. Oh what a relief you've given the two of us. Thank you, very muchly. W.E.

Great experience. With no issues. Working with Oil was wonderful. Closing via virtual was flawless. It did take time for Rocket to do all their task but hey doing a mortgage takes time I guess!!!!! Thank you Rocket mortgage.

Completely satisfied with the entire process. Everything was handled professionally and proceeded smoothly and in a timely fashion. I would definitely recommend Rocket Mortgage and would use them for any future needs. The Rocket mortgage app kept me informed and up-to-date on every step of the process.

The excitement of entering into a mortgage is also laced with fear and anxiety. This is my fourth one in my short 69 years of life. Rocket handles my last two and I am so thankful. Patient, personable, and professional. Answering my questions with compassion and understanding - and I had many of them. No high pressure, no steering you toward budget-busting. In the market for a budget - don't overlook Rocket. They do it right - Thank You, Rocket Mortgage!

My wife and I had a great experience using Rocket. We made what we thought was an informational call and ended up taking the first step towards closing. Very helpful and knowledgeable people every step of the way. Great customer service. Every person we encountered was able to answer questions and steer us in the right direction.

They were great. Everyone was very kind and patient we us. They walked us through everything that was needed. The app made it really easy as well. They were there for us if they were needed for any questions that we had for them. We appreciate all their help.

Thankful Rocket made the process easy wherever possible. Customer service was responsive and helpful as could be. A few different times we had extremely long phone wait times, but it's easy to imagine a less complicated/more typical customer would not have needed to make those phone calls at all. When we complained about the phone wait, our feedback got a response. All in all, very happy and would recommend.

Although I am thankful for the loan...I would have to say communication needs to be better !!the steps on the portal is ok...but there been weeks I heard nothing!.. Then dealing with up to 4 different representatives from Rocket...? I know my loan was a little tricky due to my divorce…but with this whole process, I felt out of the loop!!.. I had to make the calls to find out the progress. Kind of disappointed with that...and I thought it took a long time from start to closing.

Our experience with Rocket Mortgage was extremely satisfying. After analyzing alternatives, we chose to again refinance with Rocket. The terms were good; the service was excellent, timely and accurate; and the process was completed in minimum time with a minimum of effort.

I had read reviews on how many had a bad experience using Rocket Mortgage. I filled out the info on a FB post by Rocket. I was soon contacted. Brief conversation with John. I spoke to him again and mentioned my concern with the reviews. He took the time to talk and explain so I decided to try. The entire process could not have been and simpler. We had one hiccup but it was not Rocket's fault. John was in contact and helped along the way. Very happy. I would recommend Rocket Mortgage to anyone.

They were not honest with me regarding what type of loan I could qualify for. If you look closely, they do their best to limit reviews to only people who have established loans with them. They are very aggressive and misleading when they are trying to gain you as a customer.

My experience with Rocket Mortgage has been disappointing and frustrating. Initially, they gave me a sense of approval and requested a large number of documents, which made me feel optimistic about the process. After three days of searching for a home, I was informed that they would not be granting me the loan and that I needed to be removed from it. What’s most frustrating is that, despite knowing all the details of my financial situation, they did not hesitate to run my credit, which affected my score. I was led to believe I could obtain a loan, and then they dropped me at a crucial moment. I feel like they didn't care about my situation and acted irresponsibly in handling my application. I would not recommend Rocket Mortgage to anyone looking for a reliable and transparent service. My experience has been quite the opposite.

An experience that should have been exciting was made to be the absolute worst I have had to endure, I no longer had any interest in purchasing the home. I was given inaccurate information the entire time, the loan officer, Kristina ** is a Blatant LIAR. I escalated my issue only to have them promise me that someone else would be taking over and ultimately that also didn't happen. I was put in an embarrassing predicament of having to borrow money for closing because my amount increased by 5k literally the night before. I do not recommend this company at all.

All I can say is Awesome meaning the step following to closing was great and in fast time. There was a lot less items needed to made this happen. Rocket's team was great and very helpful. It was a great opportunity to have had you to do my refinance.

The process for our Rocket Mortgage was simple and straightforward. The staff members that facilitated our mortgage were great. They were very knowledgeable and professional and assisted with everything from start to finish. Always willing to answer any questions we had. Definitely a great experience.

My husband did most of the calling and initiation, information that was needed was very easy to provide. The communication between Rocket and ourselves was great, things were very easy to understand. Our closing was the SMOOTHEST we have EVER had!!!!

I was guided through the Rocket process by Bay **. Bay very patiently answered my question (and there were a lot). The process was extremely smooth and the funding of the loan matched my goal perfectly. My local Wells Fargo branch was familiar with the rocket funding process and made for a smooth transaction on this end.

Had a very positive experience with Rocket and Jackson **. A few hiccups delayed the closing by two days but it gave me an incentive to pursue dealing with that item that I thought was cleared up in my credit report. We came up with a temporary solution that was acceptable to me.

Wow, this system is total team oriented and customer service driven. Five stars for each and every person who helped us at every stage. Every person from all the different departments were very supportive, professional and fun. A HUGE thank you to everyone who helped us through this challenging process!

The Rocket team was a joy to work with. They made the process extremely easy and comfortable. I highly recommend them. It took a long time for my sale to go through, but they always checked in to see what my status was. When the sale went through, the process was super easy.

We sold our house to someone who used Rocket Mortgage as their lender. They have rescheduled the closing three times and still not closed, strictly for buyer paperwork reasons… Please do not use this horrible lender…. Either for your mortgage or the sake of the sellers.

The online process was seamless and very quick. My only issue is once you get approved, the process slows down to a crawl cause everything needs to be mailed old school. Why this isn't all done electronically is beyond me, might be a law. Outside of that, though, the experience was comfortable. The agents you deal with were polite, smart and flexible. They respond to your queries quickly. I would recommend Rocket Mortgage to my friends.

Great experience, Jalen ** was super helpful and friendly. I love how easy the process was, from being able to upload my documents and having the notary come to my house to wrap everything up. Great communication as well, would definitely recommend.

What a completely unorganized and incompetent loan officer. The unnecessary stress due to her lack of knowledge or intentional sabotage is ridiculous. I requested to have a supervisor or another loan officer oversee it but they left the decision in her hands.

Working with Rocket Mortgage was ok for the most part. Sometimes it was hard because of the documentation that they wanted dating back 2 years ago. If you’re a contract worker or work seasonal you’ll have to provide so much more documentation as far as taxes and pay stubs dating a few years back. So if you don’t have those or can't access them it will be very hard to be approved. Besides that the process was very smooth once you’re able to give them the documentation they ask for. And communication was with their team was great. They answer all your questions and respond promptly.

Very professional, courteous, and guidance was provided throughout the loan process. The entire process was a pleasant experience. I am an existing customer with Rocket Mortgage and I highly recommend Rocket Mortgage for your mortgage needs. Kennan who guided my wife and I through the loan process was very professional, knowledgeable, and courteous.

From start to finish, your customer service was excellent. I like your methods of processing a loan. Very professional. Rocket Mortgage made it easier for me to obtain a loan, contrary to other entity that denied me credit for consolidation. Rocket Mortgage customer care worked with me patiently and understood my needs immediately. Their process is very easy and efficient. Closing was excellent, the agent was on time and ready to complete the loan process. I will refer my friends to Rocket Mortgage for any future mortgage needs.

Rocket Mortgage is a superior lending company! Quick response time, available at all hours. Patient when we had many questions. Helped to overcome setbacks, offered solutions that made sense for us. Very personal and professional. Highly recommend!

Everyone was thorough and knowledgeable. Great job from start to finish. We have no complaints... Income Verification process was quick and painless. My wife was so impressed with how fast the closing was.. In and out in less than 30 minutes was exceptional.

Online submittal process and approval process was fantastic. I do wish that my loan agent was on the same time schedule as me, it would have made it easier to have questions answered during my workday as opposed to their workday. It was quite frustrating to be getting repetitive requests for same task, there was a communication break over what would have been an acceptable submittal. This could have been cleared up over the phone easily instead of waiting 72 hours.

The customer service provided throughout the loan process was exceptional. I also enjoyed the ability to view the online dashboard to access "My Tasks" and upload the required documentation. I could also see what others were doing once my tasks were done. The process closed just as it was initially explained to me. All-in-all, I am a very satisfied customer.

My rep, Kiya ** was very professional, responsive, and terrific. I was pleased with his service and the timeliness of his outreach. He kept me updated along the way and was quick to alert me when tasks needed my attention. I also appreciated the digital interface and the ability to do so much online.

The experience was great. Ayesha and Carolyn walked me through the process which went from just looking to making an offer 2 days later! We were able to buy our dream home on a golf course and we are enjoying it as we speak. I would recommend Rocket Mortgage to anyone.

It was a smooth process and both Kevin and Paul were incredibly helpful & responsive. The online portal was excellent and the only confusion I had was when I didn't have exactly one of the documents required. It'd have been helpful to have a FAQ or something to reference at that time.

Rocket Mortgage makes the whole process so easy and convenient! I love that we can read and fill out the paperwork in advance, and there is someone available to help if we have questions. The best part is that we never had to leave the house! Everything was done over our phones, but still face to face.

Rocket mortgage staffing strive to help and resolved issues to fix/improve my credit line. This was a big plus to help to achieving my goal also. I can never imagine what it will be like not to find a company full of knowledgeable staffing to support and gave advice the way this company would do for their client. Thank you for everything.

Rocket Mortgage made the process of getting an equity loan almost pleasant! Everyone that I spoke with was very nice and knowledgeable. Everyone was supportive and professional. The process even helped me discover something that I was able to repair and save money. I will never again jump through hoops for a bank in order to work on my home

I called Rocket Mortgage just to get some info on a refinance of our home. Turned out that a refi with Rocket was the best option on the table. Their team of experts (Xavier and Sabreen) helped our family reach a milestone that will in turn change the direction of our financial goals and sets us on a path to a better financial life. My thanks to Xavier ** at Rocket for your expert financial advice and guidance. You were with us from start to finish and made sure every question was answered as quickly and accurately as possible. I don't buy or refinance homes on a regular basis, but if I need to do it again in the future...Rocket Mortgage is so I'll be using.

It was a good experience overall except some confusion with agent who initiated it and not always clear in text responses. My call with her to go through the pre-qualifying questions felt rushed and cold honestly but she answered promptly. The gentleman who did the property valuation seemed very nice and was extremely communicative and understanding. The notary was exceptional and very nice and helpful.

My experience with Rocket Mortgage was so positive! The service was fast, efficient and completely transparent with all the details regarding our loan. Mohammed ** presented an incredible set of numbers that completely lifted my thought process from skepticism to a very real opportunity for me and my family. Loved the whole seamless process! Great job.

We used Rocket Mortgage back when it was fast and reliable. My 2nd son to now use Rocket Mortgage has now lost because his offer could not be validated until he had is approval letter whch keep in mind took 2 days for to get to him. And now here we are after we lost out on the first home. He is at a 2nd home and here we go again, called yesterday, no answer. Now a day later still don't have the approval letter so now we are taking a chance at this house going from under us too. WTF is going on with rocket mortgage and why and the hell is it taking 2 days to simply increase the amount by 5,000. I mean COME ON GET IT TOGETHER!!!! I will tell people to avoid rocket mortgage and I mean I will go out of my way to make sure thousands of people know you will lose every home you put an offer on because of this company. Get it together slackers!!!!

The loan process was easy and didn’t require much paperwork from me. Good customer service. Tony and his team were great! The only thing was doing the payoffs to credit cards. I understand why they do checks but that is so old school. Either pay off the cc company for the customer or put the money in the checking account for quick electronic transfers. I made payments at about 4 banks and had to mail two other payments. Too time consuming, I do electronic transfers all the time. It would have saved me some hassle.

Let me preface that if it wasn’t for all the difficulties I encountered with the underwriters (which would have happened regardless of the lender I chose and I realize that) regarding my income, I would have gladly given 5 stars. Hell 10 stars even. The mortgage process was streamlined and you see everything that’s happening every step of the way. Even after you close, you can still view all your important documentation right in the online portal. Monthly payments are also made in the same portal.

This is my second time working with Rocket Mortgage. Everyone is kind and courteous. All teams are knowledgeable and go out of their way to help. I would highly recommend this company to anyone looking for a mortgage. They went out of their way to closing and got me a great interest rate.

We were told that we would automatically qualify for new interest rates if they drop in THE FIRST YEAR! It’s been less than 6 months, but in order to get the new interest rate we will have to pay $8000 closing cost and go through the entire process again, including paying for a new appraisal that was done less than 6 months ago. Apparently the person that worked with us through our loan was a liar.

The loan officer was great. He did everything to get the best rate. Rocket has an inefficient system of payouts. I don’t know the reason. They have this “system” of sending “checks” to creditors that the customer - cannot deposit - has to mail it in - however banks WILL NOT honor this because the value is higher and the banks force you to “spend” a value equal to or higher before they will even accept the check. I had to spend a lot of $$ to get a cash advance (suggested by the cc company) - only then they would accept Rocket's check which is equal to or higher in value.

The Rocket team is very knowledgeable in what they do, especially when it comes to credit. I saw a willingness to help borrowers achieve their goals. The lender had a streamlined process, making it easy to submit documents and track loan status. The closing happened without issues.

Very professional and demonstrated knowledge of the products and processes. Scheduled requirements were completed on time, and the entire process was smooth and efficient. Displayed a caring personality and always available to answer any questions we had. I would recommend Rocket Mortgage to anyone needing to finance and refinance a home and definitely recommend the Client Care Specialists Team of Thomas McMichael and Associates. Great experience and very satisfied customer. Sincerely, Wallace ** aka. (Poppy)

The process was nice and smooth until we got to closing. There is a lot involved in closing and my experience with Rocket Close was not the best. You get a ton of emails but very little personal communication and there were times a phone call would have saved us some time and anxiety.

It was quick and easy. The gentleman who assisted me was very nice. It was then done mostly through the app and online. Only struggle was, I didn't know how to tell someone something that was slightly different than what I had a choice to check. In the end it didn't seem to be a problem.

Declined refi because internet not in my name. I see most people have had good experiences with Rocket Mortgage. Let me tell you about mine. 1st they already have my mortgage, that is number one. We have almost 800 credit scores, the house appraised fine, I sent all of the paperwork they asked me for except my internet/cable bill at this address. I sent the power bill! My sister is paying the internet because she is living there and instead of paying rent she pays these two bills. After jumping through the normal refinance hoops and wasting our time, the loan was declined because I could not prove it was my primary residence since the cable and internet are not in my name. Sebastian promised me a good experience and now he says this is out of his hands. I will never recommend this company to anyone and as soon as I can refi and get this out of Rocket Mortgage I will do so.

Everything went as planned except I had to occasionally request follow-ups. The process took about five weeks from my initial phone call to closing. Very very painless. Took some patience from the coordinator and my continued computer ignorance to finally get all the required paperwork submitted. Fun fun fun. Closing was quickly accomplished. Check was sent overnight on Friday and I signed for it on Monday. Seems overnight means something different to UPS. Anyway, pleased with the Rocket Mortgage team for getting everything accomplished.

Everything was simple and easy to do. Didn’t have to travel anywhere to get paperwork. The agent I had was super helpful and was able to get back to me in a timely manner if she was unable to take my call. I would definitely recommend Rocket Mortgage to anyone who is looking for a simple process that is laid out well and easy to follow.

My experience with Rocket was excellent from the initial Loan application process to the closing. The loan officer/banker was patient, knowledgeable, addressing all of my questions. If ever I need to refinance again, I would definitely request to work the same person.

I worked with some very nice people, especially Quy ** who went out of his way to help us close. He met us at the hospital, handled the closing and made it very easy for us. Thanks to all of you. Jon was very helpful in getting us set up for the application and in getting us the loan. My score is over 700 on most sites. Hope somehow the interest rate goes down.

Getting to the Closing took too long. Verify my account. Routing no and account number. I also verified with my bank that I had the correct number and for some reason it was deposited into another account so I don’t know if this was a bank to bank issue but once the funds were transferred I was able to get the major project under way.

Cannot recommend Rocket Mortgage more. This was truly the smoothest process for us and I’m so thankful. My realtor didn’t have the best experiences in the past with Rocket and told me to be cautious. She told me this experience changed her mind and that she’s never had a house close this smoothly!

From the start the process has been so easy and the service was and is second to none. I appreciated that anytime I had a question I picked up the phone and called. Got direct answers everytime! The closing process was second to none the contractor who did it was super intelligent and knew his stuff!

I took notes during this time but cannot find them. However, one of the most frustrating things was the underwriter requesting the same forms over and over. I’m 73 and hope to see 74 but dealing with Rocket Mortgage I was having my doubts. Giving me different closing dates time and time again. Not understanding one thing about a Sheriff's sale or what living in rural Oklahoma was all about.

Sebastian R. was our loan originator. He gave us three options for type of loan. Then followed through on a daily basis. He even got back to us on his day off, knowing we were on a timeliness. Thanks EVERYONE who helped us! Yes, we will recommend ROCKET Mortgage.

Our experience with Rocket Mortgage was really good, they did things in a timely manner. Very professional and very polite. I really appreciate what they did for us. They worked really hard to get the interest rate down.. And the communication was really plain, we understood everything that was going on.

The entire process was quick and painless. The staff is friendly and helpful and recommended folding in an outstanding loan which ultimately reduced my monthly expenditures. The lawyer came to my home to complete the close. I am very happy with the process.

The process was simple, uploading documents was easy, and service was courteous. Questions were answered promptly. I am satisfied with my experience,. The ease of the process calmed any worry or concerns I may have had about completing the transaction.

Two weeks from start to close. Everything worked out as expected, numbers were as stated, and zero issues. Excellent communication throughout the process, website was easy to use, updates by text and email were on point, and those we spoke with were great!

This was a great experience in submitting my application. The agent was courteous, respectful, and informative. He listened to us and found ways to help us and with his help my application was accepted. Thank you. Using the app was very easy to get the documentation uploaded. The questions were simple enough to answer on the app. Therefore, the experience was good. I thank you again and we will proceed with your products. Thank you.

Very disappointed in the way my loan was handled. Interest rate was changed multiple times prior to closing. Also, after I had a consultant call to make an offer to close at a certain rate with a credit. Then the rate changed again prior to closing. Very unprofessional in my opinion. Will most likely be the last time I deal with Rocket Mortgage. Spoke to a member with customer resolution team to further be advised that there was nothing that could be done.

The process worked and we are now happy with the results from Rocket Mortgage. We are not computer savvy and I did disclose that at the time of original application and was assured he would be there to help with the process! Unfortunately we were disappointed when we reached out on more than a few instances with no response! Mike was friendly and seemed like he was patient with me but I do know he suffered a tragic personal loss so not sure if he was not able to cope with me or my questions? The closing went exceptionally well!

Working with Rocket Mortgage was very pleasant. They were well organized and had capable persons performing the various chores required to get the loan l wanted. I started out to get ahold of some of the $115,000.00, or so Equity I had in the home. I found that they didn't want to do that, exactly, but wanted to refinance the whole thing. Once I got over that we were able to move ahead. I'll probably sell out fairly soon and find another place.

We choose Rocket Mortgage for our home-buying process based on consumer reviews and we are happy with our choice. We felt they had our best interests at heart right from the beginning. We did receive some monthly payment estimates that were a few hundred dollars lower than the actual monthly mortgage amount that we will be paying so there was a bit of a sticker shock, but Rocket helped us out with various credits and we appreciate that. Our agent, Frank, was pleasant to work with and very responsive to our questions. Overall a great experience, will return when it's time to sell and will recommend their services in the future.

So far, so good with Rocket Mortgage. The whole process has been easy and convenient to use. The staff we dealt with have all been helpful. They were quick, responsive to our questions and concerns. They closed the loan quickly and with minimal costs. It was a stress-free financial transaction. I would recommend using Rocket Mortgage if you need a loan.

Such a wonderful house buying experience! Easy and efficient process. I love the app. The tasks kept us on “task”. From offer to closing in 28 days! Everyone was friendly and helpful. I love that each part of the loan process was delegated to different people which kept the process moving forward. ⭐️⭐️⭐️⭐️⭐️

When I started the refinance process, it was speedy but not rushed. It was explained to me step by step as I navigated through the process. I’m not very tech savvy, but your loan officer Keanen ** was respectful, pleasant, responded to my texts quickly, and extremely patient with answering my multiple questions. He was amazing and definitely made my experience with my refinance great from start to finish. Thank you, Rocket Mortgage.

Working with Rocket to do everything online and virtual was wonderful. We did have some issues getting one of our phones to work properly but got it eventually. The appointment was not lengthy and went smoothly. Our notary was very polite and professional.

Everyone that was involved in my loan process from the first phone call to the closing agent was knowledgeable, polite and answered all questions to my satisfaction. The process was easy to understand and speedy. This is my second loan with Rocket Mortgage and I will continue to recommend them to friends and family.

Vu and his team did an amazing job - quick loan financing! Was able to close in 21 days stress free. Made it quick and professional. Will recommend Rocket Mortgage for a seamless loan process. They kept us informed daily on the progress and if we needed to get anything done for the loan.

Peter ** did an exceptional job of offering the product, describing the product, and explaining to me the benefits to my wife and I. Peter was one of the few Sales type people that kept in contact regularly, and by email as I indicated I preferred. My review of Rocket Mortgage is described by the fact we have used Rocket for purchasing a home and refinancing homes over the past maybe 20 years (I'm guessing). The people, processes, computer assistance, and just the overall comfort of dealing with an old friend. My final comment is that I was extremely impressed by Peter and the entire (always improving) system that supported him....and us. Thank You.... Paul & Karen **

Absolutely great experience thanks to my awesome banker, Heather **. She went above and beyond. There were many obstacles that no other banker was able to overcome. Heather did far more than her job. Rocket has an unrecognized and underappreciated gem of an employee.

Rocket Mortgage helped me figure out the best plan to get the house I wanted with a down payment that met my needs. I was kept very well informed. The checklist kept me on track. Everyone I interacted with was part of a smoothly running system. Each part knew what the other was doing and could back each other up. Very pleased with the experience.