Rocket Mortgage Reviews

I had an exceptionally professional and excellent experience with this Rocket Mortgage. The process was smooth, efficient, and handled with great care and integrity from start to finish. Communication was clear, and everything was completed in a timely manner. I would confidently recommend their services to anyone looking for a trustworthy and high-quality experience.

I am a real estate broker in Minnesota. 35 years in the business and many agents in our company have had poor experience with Rocket Mortgage. Rocket failed to send out the final disclosure. Due to Veterans day, on Tuesday. Closing was suppose to happen that Friday. Closing could not happen because their buyer client needed the disclosure for three days. The transaction closed the following Monday. Extra cost to the seller was $2600 trucking expense and $555 hotel expense. Rocket said sorry, it was a "learning experience". Here is what I learned: "NEVER USE THIS COMPANY." They have no empathy for what they caused!

We were overwhelmed by all the solicitations and mail offers sent to us; texts, emails, solicitations on social media, we were bombarded with past and present lenders calling us to work with them. It was important to make the correct choice. Our bank, JP MorganChase, recommended Rocket Mortgage to us. They are phenomenal, they are fast, precise, and professional. We can't praise them enough, they amazed us, our loan officer was so patient. Rocket Mortgage's method of gathering our financial obligations was very quick and interesting. We chose them because of their technical excellence. It’s no wonder they have the #1 spot on the Mortgage lists because they are the best.

A Quick and easy process made this an enjoyable experience. Our LO Jeff ** was amazing! He was extremely knowledgeable and efficient, returning all calls & emails in a timely manner. The state-of-the-art technology was hands down and awesome experience in itself and the online closing was icing on the cake.

We enjoyed working with Ryan **. While he was still learning the new ropes, he was quick to get answers he needed. We found him to be able to explain the process and answer our many questions. He responded to our messages in a timely manner. Thank you.

All of the employees that I worked with were great and nice people. The process for me was rough though because I had to get flood insurance and it was hard to obtain because of the government being shut down so that stalled the loan process and third party co insurance for flood was 2 1/2 times the cost so unaffordable. Rates dropped while I was locked in higher and due to a paperwork error I had to close on the loan twice. Afterwards my original loan payoff was $2100 short due to taxes being paid so I had to pay to complete payoff and now wait to see if rocket mortgage will get me my $2100 back. 🤦‍♂️

Process for refinance with Rocket Mortgage needs improvement. Loan officer Angel ** was subpar. He said he was busy with other customers & didn’t answer questions regarding a possible future refinance to lower interest if interest dropped. His response was “For the future it is hard to say. Even giving a estimate may be way wrong. But having to only refinance the current loan will put you in a better position in the future.” Really!!! You think refinancing at a lower interest rate will put me in a better position?? Lol. Process to pay off other debts needs to be vastly improved, checks were drafted by new lender & I was forced to mail them out. What century do we live in now? So much for repeat customers, it’s obvious not much interest involved in this business model.

Rocket Mortgage is very easy to work with, every employee I dealt with was respectful and knowledgeable. The process was seamless. One phone call started the entire process. I would recommend Rocket Mortgage to anyone interested in getting a mortgage.

I never imagined this process could go so smoothly. Drew made it so easy and was so easy to talk to. He understood what was best for my situation and guided me through the technical difficulties I was experiencing at the campground I was staying at for the weekend. Couldn’t ask for a better experience.

Recently received a phone call from one of their reps (Sam **) who rudely hung up after I mentioned that we had spoke to another rep who I name and he abruptly hung up. That's extremely unprofessional. I also let him know how I felt about his 8.9% rate which is typically for someone with low income, low fico, limited equity, etc. Apparently he expected that I not question anything or state my business. You'd think they know everything about you and/or read your mind, sarcastically speaking. These people are vultures and they expect you to praise anything and everything they have to sell you. It's not a great market for them and that's why they ALL have the time to ring your phone, all hours of the day & night! Perhaps instead of trying to take the customer for all they can, they should learn to listen to the customer and not blow them off or take them to the cleaners! Where's the honesty these days? This isn't my first rodeo!

Remember when the loan process was a long, drawn-out DRAG?! This was definitely not that. Sam, our loan originator, was efficient, friendly, and knowledgeable about the process. Gathering documents and information was so slick via the Rocket portal. Upload stuff and then off to the processor. Simple. Easy. FAST! And our escrow officer made a house call. I close the loan at my freaking kitchen table. A process that was previously a massive headache was a breeze. I will recommend Rocket Mortgage to everyone I know! Thank you for streamlining the mortgage process.

It started out well, then unfortunately, I could not get a hold of my Loan Officer (over a week??) I kept having to send him the same paperwork constantly. Throughout the loan during the end of the loan, my amount of money to bring to the table changed at least 5 times, even when Rob called right before the closing and told me this is what I was to bring, that the package was going to closing office. Well, that morning, driving to the closing, the amount changed again.

I was very impressed at how easy they made the loan process for me and my wife. I would strongly recommend them for future use. The simplicity and ease of their system streamlined the process and we had our funds within a month!! We look forward to the next time we need Rocket Mortgages.

I was guided throughout the process. Any questions I had Tiffany was able to answer them within a timely manner. She was very sweet, helped walk me through step by step and was able to provide reassurance throughout the process. I would absolutely recommend this company to anyone looking to refinance or buy a home.

Overall reexperience with Rocket Mortgage during the refinance process was positive but when it came to the final closing, the Property Tax and HomeOwners Insurance escrows were not accurately stated in the final closing package. The property taxes were indicated as not being paid when they had already been paid. If I had not pointed out, property taxes would have been paid twice. Homeowners insurance amount did not reflect the current policy premium, therefore, insurance company was paid the old premium amount and separate check for the difference had to be sent separately. I was refunded a portion of the pre-paid property taxes via wire transfer (which I had to pay a fee) and the remainder via check.

The refinance experience was very quick and easy. Except for a misunderstanding on my part about the transition between the old and new mortgage there are no complaints. Everything done by Rocket was professional. They have made procedures that once were extremely tedious and time consuming seamless and easy. Thanks again for your help.

I am very happy with the service that I was provided with by Rocket Mortgage. Christine ** and the Underwriting department were very helpful. The ease of getting the paperwork to Rocket Mortgage was very easy once I knew how to upload the documents that you needed. Overall, the process was easy.

It took nearly 2 months for this to get done. The paperwork kept changing. The dollar amounts at times were wrong. Every time we thought we were done and ready to close they'd come up with some new document requirement. At times it would be hard to reach anyone on the issues. I had not planned to refinance but they called me with a zero cost. If it weren't for that I would never have completed the process with them.

Great experience with Randy the mortgage specialist. Everything else went smoothly except the closing. Closing was delayed because the server was down. We spent hours on closing day trying to log in. When we called for assistance no one ever answered. When we went to closing two days later the pre-signature process was very confusing because no one ever changed the closing date on that section. Our closing went smoothly after that. Have not completed closing the old loan yet but has been great so far.

OUTSTANDING! It couldn’t have been any smoother. I have been with Rocket for several years, and recommend them to everyone. Absolutely no recommendations for improvement that I can think of. Mia was right there if I needed any help, and she answered all my questions with great assistance.

Very simple and fast process. Staff were all knowledgeable and friendly. From start to finish, they made sure that my wife and I were kept in the loop. Having the ability to close virtually was an amazing experience. I was able to pre-sign most of the documents, meaning only my wife had to sign things.

Rocket has a straight forward and EASY approach to doing home equity loans. No hassle and worry free. The staff are friendly and knowledgeable and walk you through the whole process. Their system keeps you updated and takes the guessing to a minimum.

What an experience. I own my home and was inquiring about a HELOC. Jason from Arizona, was my rep. I reached out via Messenger and he called me on the phone. Let me just say this.

Taking out a home equity loan through Rocket Mortgage took two months to the date to close. We were told it would only be 2 to 3 weeks. Could not get a hold of people to talk to them. If you sent them a text message it took 2 to 3 days for them to answer it And they kept changing loan officers. They never kept us up-to-date on what was going on

To be honest, I had a very poor experience with this refinancing. I cast no aspersions against Darr ** or Cassandra **. They both seem like capable professionals doing their jobs. But your backend processing and underwriting are awful. They consistently threw monkey wrenches in my refinancing process, often for silly bureaucratic reasons which were never fully explained. Significantly, this same backend team mismanaged paying my property taxes (being held in escrow) causing me to have my insurance temporarily cancelled. I had to pay over 1100 dollars in late October to restore the insurance which I still have not been reimbursed.

We’d like to write this survey on Julian **, he ROCKS!!! From day one till the end, he helped and served like no other. Julian made us feel like we were his family, treated us with so much care and worked with us to perfection. He and Travis ** are Rocket Mortgage Stars!!!

I was excited to refinance my mortgage, reducing my interest rate and monthly payment. I completed all of my tasks quickly. I emailed Lisa ** to verify the payoff amount of my previous mortgage, informing her of when I would make my final payment to my previous mortgage holder. And still, the closing got messed up. Rocket overpaid my previous lender because no one double checked the payoff amount. This means that I am mortgaging a slightly larger sum, which does not make sense to me. The worst part is, though, I thought my timely communication could avoid this. Unfortunately, someone didn't do their job. That's frustrating to me.

Tia was patient with all my questions and even eased my anxiety. I was very nervous when I initially called, but the process was smooth and easy just as Tia said it would be. I couldn't have done this without her. Thanks again!

Victoria **! Rocket Mortgage! Fantastic! Very efficient, fast, smooth loan process. Communication, start to finish and beyond has been excellent. The whole process exceeded our expectations. So, glad we made the choice to go with Victoria ** and Rocket Mortgage.

This was an excellent process, especially with Andra. A few little challenges with the finalization and closing communication. But the overall initial interaction with Andra was outstanding. The paper process was a breeze. Rocket Mortgage set up the to do list and completion list that help keep everything on track

My experience working with Rocket has been fantastic! They were quick and diligent with my application and getting me pre-approved for the amount I was looking to spend! Each person I worked with throughout the process did everything they could to make sure I was able to close on time and get moved into my new home. The process as a whole was made super easy by them and I love the app, it’s set up to make life a lot easier. Submitting documents was easy as well as finding out exactly what was needed from me at every stage of the process. Even after closing it was super easy to set up automatic mortgage payments. They keep you in the loop through emails throughout the process as well as on the app, I had very few questions as they were good with detail on exactly what they needed from me in emails as well as on the app. I would definitely use rocket again in the future!

What an amazing experience. I just closed on my home. I had less than a month and with Thanksgiving in the middle of this, they got it done in 3 weeks. Jeannie ** my mortgage specialist, was amazing, always available, so knowledgeable, and the documents needed were so much less than 2 other lenders!!! And submitting docs a snap. They accepted photos where other lenders required PDFs. Can’t say enough good things about her. Soo glad chose Rocket!

I refinanced with another company some years ago. It was the longest most drawn out process ever. I hit every rock in the road and finally closed after about 3 months. They wanted everything including the original copy of the Declaration of Independence. Years passed and I needed to refinance again. I DREADED it. I chose Rocket Mortgage. From day ONE, everyone I talked to became a friend. They WANTED this for me so bad. It's been 3 weeks. I close in 2 days. I am out of debt, got a little cash in my pocket, thinking about finally retiring! Thanks to Rocket Mortgage, My life is on track!!!

I had a wonderful experience. It was better than I thought it would be. With such a life changing event I was already on edge. I was nervous but was reassured everything was going well. I was able to check up and verify what stage we were in. Everyone was polite and answered all my questions, if a issue came up I was notified to help resolve if I could. Such a breath of fresh air with what’s going on in the world. If I ever need assistance again Rocket mortgage would be my first option.

First I would like to say thank you to C. **. The information given me was very informative. He took his time to explain certain aspects of borrowing and I am greatly grateful. I called in about home financing or home equity loans. I knew nothing but with his help I was able to understand the benefits and how it would be of a benefit. Thank you Mr. **. Next I like to thank each individual person I spoke with. The voices were kind and very helpful. If I sounded confused each person walked through my questions carefully. Thank you Rocket Mortgage for your experience people, they were a joy to work with.

David ** and Kelli ** were very helpful in my refi process. I don't think I could have handle this myself. They assisted me with every form or esign that had to be completed. I liked it when they kept me informed about my refi and the stage as to where we are. They are both an asset to Rocket Mortgage. Although there was a slight mishap about the closing. I was instructed to bring a check which I did but the same amount of the check was withdrawn from my account. I had to try to recover the amount from my account. Other than the complete process was great.

The only negative part of my experience was the time it took to get closed. Dealing with a reverse mortgage was not easy but Andres got it done for me and I'm very thankful. He was prompt in his responses and detailed in his information. I would definitely use Rocket again if needed.

Our mortgage implementation with Rocket has been both responsive and well-coordinated. The team has provided timely updates, addressed questions quickly, and ensured that all required steps are progressing according to the established timeline. Our provider responded as needed.

I’d like to say thank you to the Rocket Mortgage team for making my experience on home buying so pleasurable and easy uploading documents on the apps makes it so efficient. I don’t know why nobody else has this feature. The team was very pleasant courteous and always had the answer right away or not would get back to me the same day. I want to thank you again and I cannot wait to work with your team again on my next home purchase. Thank you again.

So so. Not great. Never kept in the loop. Closed last month. Who knows when I will get relief. Maybe this week. Maybe not. Perhaps I will get contacted this week. Email? Mail? Telephone? Portal? I hope someone contacts me soon to give me post closing dates.

I want to thank the team at Rocket Mortgage that assisted in closing my loan on time. Especially Eric ** who held my hand every step of the way. The customer portal made sharing documents a breeze and sped up the process. Each time the VA threw a curb ball you guys were there to help me take a swing.

From the beginning of starting an application to refinance my home for home equity till the Closing date was a great experience. I spoke with a young man by the name of Shiva ** who reached out to me, initially through chat and we began speaking by phone/email/text. He guided me so thoroughly through the process step by step, with guidance and comfortability, his personality gave me the courage to pursue. He always answer my email/text promptly, and returned my calls with answers. I must say at every avenue a rep followed up to continue the process on a timely basis.

While everyone we talked to at Rocket was friendly and tried to be helpful, the entire process took weeks longer than we expected. There was terrible confusion just before closing. We were trying to close remotely, and got kicked out of the system halfway through, leaving us no option but for a notary to come help us close manually. We had one appointment canceled without our knowledge, then a second notary called. All three parties (us, and each of the notaries) were very confused. We were very happy with the notary that eventually helped us.

Good experience from start to finish. Task steps were easy to follow and made the process go smoothly. Text messages were understandable and timely. All sections of the process from initial application to final closing were great. I recommend Rocket Mortgage.

Seamless from start to finish. Very easy, fast and convenient. Positive experience all the way around. Our closing was all of 10min long. Everyone we spoke to was polite and willing to answer any questions we had. I would highly recommend to any of our family or friends.

Experience was good except for the fact that one of the payout amounts to Republic Financial was still listed at over $11,000.00 when it should have been $6,500. Another account CC Flow-24/7 was not listed and the payout amount was $4,500.00. Rocket Mortgage was provided with both documents. Totals for the majority of the payouts were not up to date. A little disappointed.

Great experience, made everything easy for me and explained any questions I had, Closing was quick and painless, Received my money quickly, Recommend using rocket mortgage. From start to finish was very easy to follow and as stated any questions were quickly answered.

We started the process with another mortgage company. It was over one month into the process and no real progress. We decided to apply with Rocket and in one day we were further along than we were with the other company. The whole process was quick and easy. John was very responsive and thorough. I’m so glad we made the change.

Awesome experience overall. Simple. Easy. Fast. Nothing like getting a mortgage 25 yrs ago or even a home equity line of credit 12 yrs ago. Communication was exceptional from start to finish. The app is easy to use even for a technology challenged individual like myself.

Responsiveness was okay, asked 5x about a specific question and was told differing information from each representative we spoke with. Was told for 3 weeks we were good to close on scheduled date and no additional info was needed. Days before we were set to close, was told they needed additional information that was previously provided. Called and verified said info was received and RM confirmed yes. Agent told our realtor that we were the ones holding things up when it showed no tasks on our end. Very frustrating to be scrambling at the last hours to tell the agents when we submitted the required documentation WEEKS PRIOR. Would NOT recommend using.

Overall the experience was enjoyable, until today. Your loan gave us cash and was going to payoff a personal loan with SoFi. We were informed that Rocket was going to send SoFi a check following closing. But today we received the SoFi check with specific instructions on how to mail it to SoFi. We were not informed that it was our responsibility to get the check to SoFi. Not a good business practice!

The process was easy. Our first, communication was very acceptable until the final step to the loan to be accepted, we have doubts about getting it done, but in the end they find a way to help our financing go thru. Not owing money is better than paying on time when it comes to getting a loan.

Easy process from start to finish. These people are professionals all around. My agent, Ashley was up front with numbers and expectations. She answered all of my questions to satisfaction. I highly recommend Rocket Mortgage for all of your mortgaging needs.

Experience was great. Mr. ** made it look and sound easy. Along with anybody else that contacted me and worked with me they were all professional, courteous and answered all my questions to my satisfaction. Thank you Mr. ** and your team for helping me get my Equity Loan Approved. Sincerely, Gustavo

Excellent Customer Service. I would like to Thank Adam ** for being Very Helpful and Supportive and Helpful with making the Process Easy and Efficient. The Process was Smooth and Easy. The Process from the beginning to the end was very smooth and easy. Everyone that I talked to or emailed was very helpful and professional. I am very grateful and grateful for Rocket Mortgage. Thanks for your help in making the process easier.

Great experience working with Rocket and their crew. They always answered my questions thoroughly and quickly. Their online dashboard was another great perk, everything is detailed and set forth to easily be reviewed. I will highly recommend them for your financial needs!

The actual loan was not what I was originally told, which was fine. Then we're told that a certain amount goes towards the mortgage, which was new and I never got a straight answer as to why. I also felt the communication was lacking, I wasn't given a direct line or one contact person.

Rocket Mortgage was fast and easy. I had no problems. The representative Jay was on point....He explained all the products I could acquire. He broke them down so I could understand...He gave the opportunity to choose the best option. I will recommend Rocket Mortgage to all my friends

The process was efficient and smooth. We could not be happier. Ray ** and Jeremy ** are like friends. It was smooth sailing! We are settled in and loving the house and all the furniture that came with it. We actually are spending less a month than we were renting.

After losing my Job of 15 years, I reached out to Rocket Mortgage, and they offered me a forbearance and stated that in the end, there would be options. I reached out to them before the 3-month forbearance period was up, let them know I have found employment, and would like to resume my payments the following month. I requested to add the three payments to the back end of the mortgage. I then waited to hear back. Crickets! I called again and was told there was a law change and it was 4 months that I could apply. I applied. All Options were denied to me and they sent the creditors that I was late 4 months. A forbearance is NOT Late. They did not report the lates until I called to resume Mortgage payments. It does not say a forbearance it shows LATE. Now, my option is Pay the 4 months or they will not accept any payments from me and I'm looking at foreclosure.

They are crap. Lost my job last November and couldn't get one till halfway through June this year due to how shitty the job market is especially in Illinois even if you have a 4-year degree... but anyways got some help from them and wanted to restructure the loan and redo it so I can keep my home especially because how hard I worked to get this home for my kids. Instead want to pile everything up that's owed plus interest after I caught everything else up, had to buy a 7k furnace for the house, couple new sinks, fixed garage walls and roof, replaces all old appliances, and duct work even though were told different it was going to be redone so I can. So, they try to take my house and not work with me. I'll personally rip all that out and then they can figure it out....

This company is incredible. I worked with Andy **, who was amazing. I had already applied at a couple other companies with no luck, but Andy made it happen. He was very personable and professional, and very nice to work with. The whole process only took a couple of weeks, which was also amazing, especially because it was right before the holidays. I would definitely recommend this company, and Andy to help you get what you need.

Exceptional service from beginning to end of the refinance process. I'm very impressed how the process was managed. I don't have any issues or concerns to address. Rodney ** was my first point of contact, and he was prompt to answer any questions I had throughout the process.

I had a pleasurable experience with Rocket Mortgage. It started with Angelica **. She was knowledgeable and patient with me as I proceeded with this process. She kept me abreast of the process and ensured I was uploading the correct documents in timely manner. I also had a good experience with Chris ** at my closing. He made sure I signed all documents as written to ensure there would be no delays or discrepancies during the closing.

Rocket has a very efficient process that is simple even for people that are not very familiar with digital data transferring. Very friendly staff that are always available to assist. Convenient for customers to be able to do everything from home. I highly recommend Rocket.

We were really excited to get our first home with rocket mortgage. Until the processor got the wrong appraisal and pushed our closing date not once but twice. And ended up being almost 2 weeks later. Another problem we had was that my husband is 100% Disabled with the Va and they didn’t listen so they took our taxes and didn’t give us the proper form to fill out to not have taxes put on our mortgage.

Rocket is so easy to work with! Very clear on what they need from you and what they are doing. I have already recommended Rocket to several friends and family. I just took a second to complete a rather large project on my home and with everything to think about regarding the project it was really nice to not have to worry about the financing!

All was good until loan was heldup due to rental/lease agreement didn’t meet requirements. After 2 failed submissions a Rocket Mortgage form was sent to rental office. It would of been best to send form to begin with, that way all information needed would of been submitted. It would of sped up process.

Everyone was professional and kept in contact with me throughout the process. Even with the government shutdown, we were still able to close on time and with no problem. They kept me updated throughout the process with all the documents I needed to give them and also kept in contact with my realtor and kept thing flowing. Fees were a little more than other companies but all in all it was a great experience for a first-time home owner.

It was very fast and efficient. Not sure why we are waiting a whole week to close after signing papers? We are excited about moving to a fifteen-year loan and a rate decrease. We will be able to knock our loan out much faster than was expected. Thanks!

Rocket Mortgage made my refinance way easier than I expected. The process was quick, everything was laid out clearly, and there were no surprises along the way. Communication was solid the whole time, and every step moved faster than I thought it would. From the appraisal to closing, everything felt organised and smooth. If you want a lender that actually keeps things simple and gets it done without the usual headache, Rocket Mortgage is a solid choice.

Very easy process. Our representative, John, was very polite, professional and informative. The online site is transparent with what step is next, keeping us updated with what they needed. This was the least stressful and quickest loan process we have ever experienced. After closing our refinancing, the original loan was paid off within a week.

Professional and friendly. All Rocket personnel were great. Each of them gave excellent service and treated me as if I was the only transaction they were servicing. I would strongly recommend Rocket Mortgage to others I know to use this company. Thank You.

Michael ** and his team were fantastic. They provided a level of service unmatched in the industry, and closed the deal in a seamless transaction. Michael was always available and responded timely. We would highly recommend Michael, his team and Rocket Mortgage and will do business again.

Everyone is very helpful and patient. You have an excellent customer service. I appreciate the attention you gave by explaining every detail of the loan application process. I especially want to thank Daylen ** and Dan ** for your guidance and assistance throughout the whole process. God bless you all as you continue to help people like me who have financial difficulties. Thank you very much.

Amanda ** was my loan officer. She was great, returning my calls, informing me what was going on with loan and sending me everything in a timely manner. I've dealt with a few mortgage companies and I worked for 30 years in mortgage banking. Amanda was very professional. The loan closing was one of the easiest I've ever had. They were very patient me when I couldn't get my microphone to work. All in all, I would definitely recommend Rocket Mt. Thanks, Tavia **, Nov. 18, 2025.

Initially, my experience was a 5, as time went along in the process with my contact person Dan ** was good, then the communication became an issue of timely responses and not able to explain my question he always had to get back with me and check with others to get answer and follow up which caused delays on our movement. I felt I was put in a situation to get certain information from my previous lender that I did not know how to navigate, it should have been Rocket Mortgage to follow up. I understand signing forms of authorization form and gathering requested documents. I also did not appreciate receiving multiple documents of the numbers changing and not being informed. If I did not call to ask questions of why no one would have called me, speaking with Matt **, who was very nice & helpful in explaining his part in what he handled.

Horrible!! Rocket Mortgage used to be a great company, they are poor at best! I tried to borrow some cash out of my equity. After 3 failed attempts to close, RM couldn’t get the paperwork to the Notary the company still can’t get it right. First Notary shows up, doesn’t have the electronics paperwork as needed and can’t get phone support from RM, second Notary doesn’t even come to the appointment as RM never sent the packet. They tried a third attempt. No luck!

Process was relatively easy. Uploading required reports was a snap on the website. Communication to the originating officer was always sufficient and timely. Process took longer than what I thought it should take, but it did complete in a reasonable time frame. I would use Rocket again in the future.

It has been quite a while since I had applied for a home mortgage, so I knew that things would be quite different. I did my research and found that Rocket is one of the top rated online mortgage lenders and are well known for their customer service. I was very pleased to find that it was all very much true! The online experience is user friendly, but along with that comes an "in-person" experience. My mortgage specialist was only a text, email, or phone call away. And trust me, I had a lot of questions that needed answering. Someone was always available to walk me through my concerns and to answer questions. The process was very smooth thanks to Rocket Mortgage and their staff.

It took longer than expected and the interest rate did end up higher because of that issue. Every time I needed to sign something or look over something, I took care of it immediately, so not sure what the holdup was. I notified David ** several days before the lower interest rate was going to expire and he got things moving again, but like I said, with a higher interest rate. Apparently, the underwriters were taking longer than expected. Thank you.

Everything until the First Closing was done went great. But.....the Nightmare begins..... then the Mail was lost and the closing had to be redone, so we redone all the paperwork. After I had spent time to get all the checks that came finally to pay off vendors with this loan from the second closing, I was informed from the Closing team that the checks I had already put in the mail are not any good?? The checks will have to be resent to my creditors and I am still waiting on the fallout from those and the fees for bad checks and late fees on few of them!

I called Rocket Mortgage for general information. Initially, the conversation was beneficial as it clarified a few things for me but I made it clear I did not want to proceed with anything at that time and in fact gave the person I spoke to a good review. In the end, it turned into a strong arm/pressure to proceed encounter that left me uncomfortable but was assured all info was private and no further action would be taken. Then I got documents in the mail as if I had agreed to proceed with something when I had not. Today I got more correspondence. Regret contacting this company and advise you think twice before doing so.

Hands down straight to the point rapid response time from every department. They are truly Rocket Mortgage…. Fast, friendly, hospital. Make you feel like you are working with family and not a stranger. 10/10 definitely would recommend for a 1st time home buyer for sure..

From our first conversation with Maisee to the closing, everything was seamless and hassle-free. Both Maisee and the Signing Agent, along with the Closing Team, promptly and professionally handled any questions that came up. We highly recommend Rocket Mortgage.

The process was very good. Steve ** was very good and got back to us timely when we had questions. There was just a hiccup with our closing. It was supposed to be in person and the person didn’t show up but it was quickly rectified and they came to our house. Thank you.

⭐️⭐️⭐️⭐️⭐️ Excellent Service and Speed! Working with Rocket Mortgage was an amazing experience from start to finish. The process was quick, efficient, and completely stress-free. The team communicated clearly every step of the way and made sure I understood all the details. My loan was processed and approved faster than I ever expected! Their professionalism, transparency, and responsiveness truly stand out. I highly recommend Rocket Mortgage to anyone looking for a smooth and fast home loan process.

The entire financing process was simplified by Rocket Mortgage's experts. I applaud their efforts to be attentive to my preference to streamline the financing process. Rocket Mortgage is a company that puts the customer first from beginning to close.

Blaine ** was my agent at Rocket and he was courteous and helpful. Everything in the process was smooth UNTIL closing. I was asked to pick a time for the attorney to show up to sign the closing papers and I picked 1:30 pm on Friday. At 11:00am Rocket called and said the attorney couldn't be there until 3:00. I had asked a guy to be here as my witness. So, now he is left sitting around my house from 1:00 to 3:00. At 2:30 Rocket called and said the attorney can't be here till 5:00! Now my witness and I have been waiting all afternoon.

Everything, except the Appraiser was positive. The Appraiser made a huge error on her forms, indicating that the front porch of my manufactured home when in fact it was the front part of the third section of a triple wide home. Her error cost me $500.00 to hire a Structural Engineering company to review the documented plans and certify that the porch was on the house foundation as a part of the original triple wide home. I reached out to the appraiser and she would not correct her error, leaving me to pay this extra expense. NOT GOOD!

If anybody is impacted by the government shutdown, they have no sympathy whatsoever, I was told they can defer the payment, but it was credit impacting and would show as a missed payment, this is no help at all. I have made auto payments on time for 15 years and this is the no help they give.

I highly recommend Rocket Mortgage for a home equity loan. It was very easy to work with them online because their communication through email is excellent. All of the documents were available to e-sign and our representative was always available by phone or text to answer any questions about the next steps. Once we were set with our loan, we were transferred to another dedicated group of loan-closing people who were very professional and made the process go smoothly. Our checks arrived quickly and we sent them on to our creditors the same day. From start to finish, it took about two weeks for us. Everything was straightforward and clear. This was our first experience having to secure this type of loan and we didn't know what to expect at first, but everyone was very thorough with their explanations of what we needed to do for the process. Thank you.

Everyone I dealt with was friendly and professional. I had several questions during the whole process and most were answered nicely. It did seem that my main contact got tired of my questions. I did ask if there was going to any cash back, tat it would be applied to the loan to bring down the starting balance but they ignored that request. I was very happy with the interest rate and length of the loan that was given to me. I was told not to make my mortgage payment and that I would have a 15 day grace period but wasn't told that the increased interest would increase to payoff amount. Also, they had an issue getting the payoff amount from my previous mortgage company so I was waiting for about 2 weeks on that. When I found out I could request it, it took a couple hours to get.

Despite obtaining a first mortgage with Rocket (a refi of a Wells loan) just a few years ago, we just had a very poor experience with Rock for a small second mortgage for a necessary home repair. Despite LTV of 350% and 800+ credit, we were never made to feel we were an existing or valued customer. There was zero (0) transparency in the rate -- and it NEVER changed in the nearly two months, despite significant changes in the 10-yr Treasury. We did not sign a rate lock and even the Notary at closing volunteered our rate was high. The fees were nearly 6% -- and we were charged the same fees as if we were obtaining a first mortgage. Literally spoke to 6 RM people to try and get an explanation of the myriad fees -- 5 of the 6 people could not explain the fees. Will never work with RM again.

I have nothing but great things to say about the following. Nate ** (loan expert), Alisa ** (processing) & Mia ** (closer). They were all super great and did everything they could to help make up for your Insurance Dept which needs some major reviewing. The Insurance Dept caused at least a week and a half delay on my closing and caused additional last-minute work for the Alisa, Mia and my personal Insurance agent. They failed to copy me in on 2 different request they sent to my insurance provided email. The emails did not go directly to my agent therefore the request just sat in email purgatory. Also, when they placed task in the portal for me, I could not see anything past the 2 bullets. If I had not physically been on the phone with my loan officer (Nate) and we read line for line I would not even have known what they were needing, Again the loan, processing and closing agent were incredible.

My experience with Rocket Mortgage in a word was, AWESOME. From my first conversation with Cody ** answering my inquiry, then Cody and I working through the application process I felt like I was working with a friend. Cody had a friendly, helpful, and patient demeanor and responded to any questions quickly and if not available he had backup. Having the tasks on a website for ease of completion of loan process was GREAT! Communication was EXCELLENT via text, voice calls and emails. Closing was easy to schedule, quick and easy to complete.

Very little stress involved throughout the process. All issues were handled appropriately and in a timely manner. I was kept informed throughout the process. The automated procedures worked to perfection. I would recommend Rocket to my family and friends.

Seamless. As long as you stay on top of your emails, you is about as painless as it could be. The crew knew exactly what they had to do and got it done. The only problems I had were of my own doing. Printer not connecting or wouldn't scan. As long as you follow your team you will not be disappointed.

Brian was awesome as our lender. He reached out often and explained everything we needed to do. He was also able to get some discounts from the seller. He was with us to the end! 100% recommend Rocket Mortgage. This was an awesome house, we had been looking for about a month or two. The first house went pending right after we looked at it. In the meantime I found this 114 year old house. All wood doorways and window trim, fireplace insert, basement and a garage. Brian was on it for us, right away.

A family member suggested that we try Rocket Mortgage after her wonderful experience. The Rocket team did a great job. Our previous lender tried really hard but could not match our beat the Rocket Team 😊 which surpassed them in all areas. This was a great experience overall. A heartfelt Thank You to Taler for a job well done, remaining committed and dependable. A special Thank you to her boss as well.

It was incredibly easy, so easy in fact, that I purchased stock in the company. I think Rocket Mortgage has an ease of use business model that appears to use AI. In my opinion it will be the benchmark in acquiring a mortgage, refinancing, etc. My representative was extremely helpful. I was able to text, call, and email. All communications medium was responded to promptly.

Overall it was great. Maria was awesome and others that assisted worked to makes us happy. Biggest problems were no communications of why it was delayed (Getting Letter from current Lien Holder) and obtaining a closing date seemed to take forever. Then at closing we had a problem where we had to contact the Tech department. He immediately said lets get a notary to come by your home that day. Then the notary called and reset the appt for 3 hours earlier than the appt. Stressful process with these minor problems but overall very happy.

ROCKET is not good at providing adequate communication with its clients. You paid a bill (sent me a check to mail to Valley First) that was NOT my bill. The bill is my Ex-wife's. Had you read the divorce decree you would have seen that bill is hers. It is a bill for nearly $12,000. You have so many layers of People involved that I don't know who to talk to. You will NOT actually talk to customers, but rather you want to "chat". The lady you sent out to do the final paperwork was in a big hurry so I couldn't even read the paperwork and she would not leave me a copy of it to go over later. I WILL NEVER RECOMMEND ROCKET TO ANYONE EVER!!!! One star is generous. They had no rating lower.

Very good experience. The gentleman we worked with was very informative and worked with us for the best option for our loan. Interest rate was fair and terms were as well. I would recommend Rocket Mortgage to anyone needing a competitive rate. I appreciate it!

All of the Rocket professionals that I dealt with were friendly, knowledgeable, efficient and timely. They are the reason that I have been using Rocket/Quicken for over twenty years. My one issue with the process was the dozens of unsolicited calls from other mortgages brokers after I stated the process with Rocket. Obviously Rocket did not sell my information but the credit scorers - e.g., Experian - must have. Rocket could have warned me ahead of time to look for this intrusion, and I could have blocked further access. Overall it was an positive experience.

Rocket Mortgage made buying my home so easy! Their team was friendly, knowledgeable, and always available to answer my questions. I loved how simple their online platform was to use — I could check the status of my loan anytime. They turned what I expected to be a stressful process into a smooth, enjoyable one. I’d definitely use them again and highly recommend them to friends and family!

I chose to do business with Rocket because of the high satisfaction rating among customers. They were right. My contact at Rocket is Mickey **, and I couldn’t be happier with the way he handled our transaction. Mickey is thorough and professional, as well as down to earth. He was there for me no matter the day of the week, and was a shining example of A+ customer service. When a question came up regarding our family Trust, Mickey arranged for me to speak with the appropriate person in that department. Everything was cleared up quickly and efficiently. I cannot say enough about how supported I felt, all due to Mickey Flowers. He is a genuine asset to Rocket!

Great experience with all the associates we dealt with. Knowledgeable, informative and always professional. Always quick to respond to emails, text messages or voicemails left. The paperwork and requirements to get the process started is very easy to follow and simple to upload. Highly recommended.

As a homeowner, waiting on the my home sale payment from Rocket, I find the company awful and unethical. Four days after closing, Rocket has not sent payment for the sale of my home. This creates an insurance nightmare. The new homeowner is moving into the house, because he legally owns the house after closing, yet, my realtor and I have not received documentation of the home sale nor payment. Rocket has thrown curve balls in the loan process beforehand as well, slowing the process down.

Great to work with, process was great. Helpful agents there the whole way. Great company to work with. Closing process was very easy and only took about 40 minutes with the pre sign feature that was offered. Was able to sign everything before the appointment.

It was good in the beginning when I was dealing with Robert. After that, I dealt with too many people and was told communication was very frustrating. I will not do another mortgage with your company. It would be nice if you had one person to handle the whole procedure instead of 6 or 7 and have misinformation.

I am very happy Things went along very smoothly. Had a little hiccup at the closing. Made a phone call. Instead of closing at 11:00 AM he closed about 3:00 PM which is no big deal. Very happy with the way things turned out. Bit more happy if the rates were a little lower.

Can not believe how easy and fast we were able to make our purchase. From the first phone call with Paul to closing took us about a month and we had the house. Paul's knowledge and help was amazing. Since the house we purchased was for sale by owner he helped us navigate that with the Rocket. Amazing people throughout the process.

Christen **, and Rocket Mortgage, scammed and lied to us about our loan, Christen told us we were getting a different rate and then switched it at the end on PAGE 16. Beware, this guy scammed us out of $18k, you have been warned.

The process was extremely easy from the initial phone call, to uploading documents online through the app, to the closing agent appointment. The whole process took less than a month and we were funded within 5 days of closing. I highly recommend Rocket Mortgage.

Great experience overall. Specialist Brent was a joy to work with. Always responsive to all of my questions. Michelle was also really great. They both responded to my emails in a timely manner, and answered all if my questions and concerns. The follow-up was always detailed and assuring.

I would have never believed that re-financing could be this easy or stress free. From the initial phone call until closing day, Rocket Mortgage and their amazing team of professionals were with my wife and I the entire way. I highly recommend Rocket to anyone who is looking to purchase or re-finance their home.

Rocket mortgage is great. When we got our home in 08 we were one of the last few to get FHA for mobile homes. Over the years I have tried to refinance and after those 2 words (FHA Mobile) everyone stopped immediately. Zionis did not. Now I not saying the process was easy or short, but we continued on. I suggest you look over original paperwork and do some research about FHA/HUD requirements. The website was easy to use but be prepared to check it a LOT! I would check it 3x a day but I would still miss an update. I guess different time zones maybe. I utilized the text feature mostly because the phone lines had a huge wait time especially in the closing part. I waited for 15 minutes according to my phone once then just gave up. But one thing they don't play with is the money we got the money in less than a day after they said. I appreciate rocket mortgage teams that were on my case.

It was a great experience. They made it easy to get the loan application and approved. Mr. ** is very professional and knowledgeable. I appreciate his help to get this done as soon as possible. Thank you.

Absolutely horrible customer service. Bogus fees when you call them on it, they won't pay you back. They stopped charging me for my home owners insurance and when I asked why my monthly payment was lowered they twice couldn't tell me. It was only after I went to refi that a company looked at my full statement and alerted me.

This is not our first time working with Rocket and usually it is fast and smooth. At first this time seemed the same. Then errors started happening. We were told we didn't need the appraisal as we had one on file, so we cancelled, only to find out we did have to pay for a new appraisal. Add another two weeks. There have been several other things that added extra time though through no fault of ours. So we finally closed five weeks later instead of the two to three we first thought. That cost money in the loans we were paying off. Especially an extra $600 interest payment which our Rocket banker said they would cover. She has been trying to get this done for two weeks, and had to escalate to management. Now she is out on medical leave, still no money and I'm about done with Rocket. Not sure we'd ever use this company again.

Rocket contacted us for a refinance and we said what the heck, will lower our payment approximately $500. Turns out our debt to income ratio is too high and Rocket declined the refinance. Seems like Rocket has no loyalty to its customers, pretty sure $500 less a month would have lowered our debt to income ratio. We’ve had multiple mortgages with Rocket for many years and never ever missed a payment or been late, not once. We also own investment property outright and have assets. Never again Rocket, you don’t care about us, we don’t care or feel loyal to you.

From the beginning of the inquiry regarding a home equity Ryan was very informative and straightforward and returned my calls on the day and time I asked, no sooner... Was not pushy, which was something I appreciated. He walked me through the application process and submission of documents requested, he explained the next step and the site prompt me through my tasks process all the way to closing. Every person that I had contact with at Rocket Mortgage was respectful, courteous and professional and answered my concerns. The notary at closing was exceptional. Thank you all at Rocket Mortgage for making my experience stress free.

We contacted Rocket Mortgage regarding a Home Equity Loan on 9/24/25 and closed on 10/7/25. This was the fastest and easiest process we have ever had regarding a HEL. Mike ** was amazing, providing us the best program to meet our needs. The rest of the Rocket Mortgage Team did what they had to do to get our loan processed as quickly and efficiently as possible, with really no interruptions/issues. We are very pleased!

We applied for a mortgage refinance with Rocket Mortgage. During the process, we were told we needed an appraisal, and we agreed to and paid $500 for it. The appraisal was completed on September 2, 2025. However, Rocket Mortgage was not upfront about the fact that multiple appraisals would be required. This was not clearly communicated to us at the beginning. Additionally, they were not clear about the type of home we were refinancing — whether it was considered a single-family home or a manufactured home. This lack of clarity led to confusion and ultimately impacted the appraisal process and our ability to move forward.

My Rocket Mortgage experience went quite well. Everything was very fast and convenient. Stu was very helpful when we didn’t understand or had issues with credit reports etc…. Most people have horrible stories when purchasing a home. I can’t say the same. Now, when I tell you make sure you are prepared to send 1000000000000000 documents to be verified, get ready. I respect that, though, because they just want to make sure you are you. Yet overall, no complaints. Rocket Mortgage made my desire manifest!

My experience with Rocket Mortgage was quick and easy! I loved that most of it could be done online. All staff I worked with were knowledgeable, friendly, and quick to respond. I have recommended Rocket Mortgage to friends, family, and colleagues! Thank you Rocket Mortgage!

Erika ** was the most beautiful person to work with as becoming a 1st time home buyer… She was always a phone call or text away. Even on her off days she answered questions. She was very helpful throughout this process and it wasn’t stressful!!!! She explained everything I needed to and the dos and donts of purchasing a house. She even connected me with someone to get my credit score a little higher… Thank you Ericka for all your help. You are Amazing… Now me and my family is happy in our new 🏠.

I had an incredibly positive experience working with Merribeth ** and her team on my recent home conventional Mortgage. I had a complex process and encountered several challenges along the way, Merribeth and Team was instrumental in helping and guiding me to overcome every hurdle. Merribeth and team were always available for the questions and demonstrated exceptional expertise and resolved all the issues and invested extra time to address the issues. I really appreciate the way the team addressed my personal issue dealing with sale discrepancy and coordinated with all the parties involved in the sale for resolution. I highly recommend Merribeth and her team to anyone seeking a highly knowledgeable and experienced mortgage professional.

I worked with Cecilia ** from beginning to almost end, she was so helpful and kind, made things so easy. The process did not take long at all. Every step, she was there to walk me through, even though it was online, it went flawless. I really appreciate Rock mortgage being able to help my family when we needed it most!

My experience with Rocket Mortgage was disappointing and felt very sales driven rather than service oriented. From the start, the loan officer repeatedly called me even before I had found a property. His tone felt pushy and inauthentic, like a script, not a real conversation. Once I did find a home and asked for a loan estimate, he continued to request phone calls instead of just emailing it like other lenders had already done. On one call, he had me write down interest rates and monthly payments on paper but didn’t mention anything about closing costs or give me a formal Loan Estimate (LE). When I asked for the actual LE, he responded with, “Well, it’s about 30 lines long, I didn’t want to make you write it down.” That was a huge red flag.

My overall experience was good, for a first time home buyer they could have been more explanatory and helped me understand the process and what to expect more. I was a little overwhelmed, but they did make me feel like I could ask questions any time. As a first time homebuyer, I didn’t know what all to ask. I feel like they could have been a little more proactive.

Very responsive staff. Easy and fast from start to finish. They answered every question quickly and kindly. I would recommend Rocket to anyone. Easy to use online service and documents. They explained the entire process every step of the way. Very happy.

It was an easy experience. Everyone was professional and easy to work with. Everything worked the way it was explained. Received the funds on the day they said we would. Only thing was they sent the payoff checks to me and I had to send them to the creditors.

Great experience. Easy and quick application process and the rest was even better. Everyone I met throughout my journey was great and helpful. It really changed my house hunting experience for the better. Rocket was able to get me into a dream home within a month.

Very smooth. Easy process. Everyone involved was super efficient & informative. Derek ** was great to work with. He followed up during my house hunting journey. Always answered my concerns within the hour. This was by far the easiest mortgage process I have experienced.

Was an amazing and concise process between Rocket Mortgage and Redfin. I was impressed with the professionalism by the people involved in my home buying process. Also we were able to close on the house a a fast pace and completed the process in under 30 days.

Loan application and process went very smoothly and well. Found all Rocket Mortgage representatives to be very knowledgeable and helpful, from application to closing. Few issues however they were on my end and staff was very helpful and quick to resolve issues. A little excessive on wait/hold times when reaching out by physical phone call. Shout out to Olga at closing, very helpful and knowledgeable.

Worst mortgage company period. After fixing numerous errors in the final disclosure, they double paid the property taxes, thus sending my escrow negative and jacked up my payments all because of their bonehead mistake. And now the double payment seems to be lost, meaning I might be out $8000!!

I met Melisa a few months ago while trying to get approved. Melisa was not only exceptional, she always answered my questions either by text or phone. She was always available. Evening and weekend hours made it extra easy to reach her since we are on different time zones. She saw us through three home approval processes because of failed or poor inspection results. She was flexible when it came to approve me vs me and my husband. Even closing was a challenge because we had concerns about closing payments approved by my 401k and. Melisa was hard at work again, crunching numbers to make it happen. She is truly a gem!

Great communication and follow-through. Helped us with every step of the way and made it so easy from start to finish. They even spoke to our realtor and communicated well with him, too. They called to follow up on everything and made sure we had everything we needed.

Rocket Mortgage did a great job on our journey. We really appreciate their professionalism and expertise, they took really good care of our family, we will definitely recommend to others and continue to use them in the future. Keep up the great work. 👍

All of the Rocket folks involved were very professional and always took the time to answer my questions and went above and beyond when any issue came up. Every step of refinancing can be overwhelming but things went smoothly with everyone's assistance. I would recommend to anyone pursuing purchasing a home or refinancing to reach out to Rocket Mortgage.

The representatives I dealt with on a personal (telephone call) basis were EXCELLENT. The Rocket Mortgage Loan experience was mediocre. The personal interactions rate 5 stars, the Rocket Mortgage experience (I will explain below) was 3 stars, that's why I give it 4 stars overall. Explanation: Rocket Mortgage changed the terms of the loan on multiple occasions. Unfortunately for me - and fortunately for them - it just so worked out that the change to the FINAL terms of the loan was such that they lent me the $$ at a higher rate of interest.

I like your rates. What I do not like is the transfer of people throughout the process. Communication through the changes was horrible, notes weren't kept or something was not properly filled out and I had to say everything again. Very frustrating.

I was pleased that Rocket reached out to me suggesting that I could refinance, save on my monthly payment, save $77K over the life of my loan, and pay it off 4 years earlier. I'd been through refinancing with a different company at my old house, and it was PAINFUL. However, this process with Rocket was so easy and everyone a talked to from start to closing was very helpful, not pushy or impatient, and easy to work with. Would definitely recommend.

PLEASE STOP SENDING ME REVIEWS! Rocket Mortgage lacks customer service and was not interested in my business. My packet was lost and nobody cared for over 48 hrs!! On disbursement day, they realized the error!!! Thanks, I was expecting payment so I could, in turn, pay my contractor. UPS lost the package, then it was FOUND. It didn't matter because the packet was voided. So thankful for that error, which saved me $100,000.

The whole process was easy and they kept in communication throughout the whole time. They were able to help us save money and get the deal done when no one else could. The app made the process seamless. Would definitely recommend using Rocket Mortgage.

The folks at Rocket were very helpful and friendly. I was very pleased with the entire process. I had a lot questions and they were all answered promptly and completely. I am quite happy I chose to use Rocket mortgage for my home buying experience.

This was an amazing experience. Everyone I spoke with was so kind and educating during the entire process. Gregory F is an amazing person and a hoot to add to the experience. Thank you so much for all you did for us. I'd recommend you all to anyone.