Rocket Mortgage Reviews

Staff were very professional and cared about assisting me with getting the refinance completed. Would highly recommend to anyone that is refinancing. They also have special department that can assist in getting loan approved if you don't quite meet all the normal bank standards.

Disappointed with the communication from Amrock and Rocket. Amrock never mentioned whether my poa for my mother would work or not. I signed all documents only to find out the following week that we would have to resign, and my mother would have to sign her own name. This problem caused us delays and to send out extra payments to creditors that we are now working on getting refunded. EVERYONE, I dealt with was extremely nice on the phone and through emails. Marcus our list agent was very diligent and determined to get our loan to go through. He worked very hard.

Rocket mortgage has been so responsive to my needs of a refinance and a personal loan all in the same month. The customer service was above and beyond my needs. So helpful the whole way. They were very knowledgeable about any problems. Thank you for all the help.

I am very happy with my experience with Rocket mortgage. I’ve never had an experience with any other home buying process. The staff was prompt and professional and process was smooth every step of the way. I would refer friends and family to Rocket.

Several realtors warned us, but we insisted on using this company because of how smoothly the process went when we bought the house we're in now, we should've listened. TEN DAYS before CLOSING, we get a call saying our contract has been cancelled! Why? Because they "couldn't get an appraiser to go out and do an appraisal". We were shocked! So through no fault of our own, and 2 grand later, cancelled. Sure, they said they could start the entire process over, AFTER THE INTEREST RATE SHOT UP, of course they will. REDICULOUS! To add to that, the person buying our house, also through Rocket, backed out of buying. Did rocket let us know? NO, if we didn't know him personally, we would still think our house is sold! They also sent an appraiser within a week of him starting HIS contract, which, is only 15 minutes from the house we were buying and said they couldn't get an appraiser. We are DONE, with this company.

The process was seamless and logical through out. The various representatives were knowledgeable and professional at all times. There was only one (1) requested item that was senseless and unduly burdensome to complete the submission of documents request.

Rocket Mortgage makes it such a smooth and easy process to complete a process that is usually a giant pain in the you-know-where. I would definitely recommend them to anyone who is ready to buy or refi. From the initial phone call to the last document signing, they make it simple, efficient and convenient. Thanks Rocket!

I started my hunt to refinance by just searching the top 10 mortgage companies to refinance with and from there it was easy. Everything went smoothly. In fact when my sons decide to purchase a home I will tell them to look at Rocket Mortgage.

From start to finish, everything was incredibly smooth and easy, from the initial conversations with the sales associate through closing. Refinancing our house was something my wife and I wanted to do but didn't know how to start, and Rocket made the whole process so painless.

The entire experience was easy, straightforward and smooth. No hiccups, nothing missing for the closing, The initial contact, the processing staff and the closing agent were all extremely professional. Everything went quickly and we could not have had a better experience. I would highly recommend Rocket Mortgage.

Our experience with Rocket for the third time was seamless and straightforward. Agent was knowledgeable and professional and explained the numbers and the reasoning behind them. Glad we refinanced! The payments to the credit card companies was especially welcome, since I switched a high-income debt for a lower one.

Nate ** was our Loan Expert/Mortgage Banker and he was great. He is very professional and knowledgeable of mortgages and refinancing. Ann ** was great too. Very professional and helpful, she made herself available and responded at all times. Ann made it happen. Rocket Mortgage is the best and I will definitely recommend them to friends and family. With much appreciation, Thank you Rocket Mortgage.

I would have rated the process 4 stars, or possibly even 5, if not for one issue that came up at the very end. On September 3, I advised an Amrock staff member that my ex - who was going to need to sign a quitclaim deed - was remarried, and provided the new spouse's name. It was never explained to me why this question was asked, so I didn't think anything of it. I foolishly thought I would be advised of any issues that affected the process. My closing date was October 21, and Amrock arranged to meet with my ex that day as well because we now live in different states. Once we both signed, I truly thought that was the end of it. I was wrong.

I found that the experience was very smooth after an initial concern over possible fees due at closing. Once that was resolved the process really moved along smoothly. I do not expect to refinance anymore with this property unless a financial disaster were to occur.

All was good except for the appraisal, as it was sent in and sat for 6 weeks without any action until I called the appraiser. Then within a few days we closed on our refi. Rocket Mortgage did not offer any compensation for the lengthy delay.

Everyone I came in contact with was very professional and courteous. I had a great experience with the company and the process of finalizing everything was faster than I expected. Any time I had questions they were answered. All participants provided me with great customer service. I was truly grateful I reached out to Rocket Mortgage.

Had a great experience. Was walked step by step through the entire process with ease and assurance. Great team of people to work with. From day 1 was very pleased with the service and guidance I received. Rocket made everything so easy.

Started off rough with Ken **, Mortgage Banker.. ** Email: **. Felt he was not listening to us and pushing for the close of the loan and not answering question that we requested an answer. We Asked to talk to his supervisor. Kyle was able to answer my question. I asked Kyle for another Rep. To help finish the process. Ken keep calling me and pushing to have done same day. He shared with me if I did not finish that night it would change. Kyle was able to have another Rep. Contact me and share with me it was not true and I could finish the process that week and did not have to finish same day because of end of month. . She was Pleasant to talk to you on the phone and was able to answer my questions moving forward. Sorry to report a not so positive review but sometimes you have to share with others so your company can help coach Your team, so you do not receive future situations with other customers. Thanks.

Everyone was great.. Very helpful and full of knowledge. Thank you all for your help.. I would highly recommend Rocket Mortgage to anyone and everyone that needs assistance. Thank you all for your help. If I ever need assistance in the future I will definitely contact Rocket Mortgage.... Again... THANK YOU.

My experience with Rocket Mortgage was renewed my faith with the virtual world. The individuals were kind, patient, understanding, experienced, organized, knowledgeable, and prompt, to name just a few. I will definitely recommend Rocket Mortgage to all colleagues, friends, and family. I am grateful for this experience. Thank you, all.

First person that I spoke with said we would close in 2-3 weeks... and it happened! Online process was easy to use and someone was giving me a friendly reminder if anything more was needed from my end. Also liked closing right in my house.

This company is a joke. No help, no guidance. I have been trying to sell the same house to the same person for 6 months. I submit the necessary documents in a timely manner, set a closing date and every time there is a failure to launch (pun intended). They let your information sit until the last minute and then there is an issue that could have been taken care of weeks ago cancels your closing and you have to start all over again. This has happened twice in 6 months. I am over this company. Stay away.

The representatives were extremely helpful and courteous while explaining my steps and questions. The responses were very quick. Emails were the same as well, speedy! Also the notary that came to my house was knowledgeable of the closing documents and we’re available online. Thank you Rocket Mortgage for helping us refi!

This is the second refinance with Rocket Mortgage and I believe it was completed efficiently and quickly with very little hassle when compared to a year ago refinance by Quicken Loans. Online initiating process was easy but needed consultant to complete online. Once complete process was simple.

After I finished the loan at 3.375% I then receive via email a note from rocket saying I could get interest at less than 3%. What the heck. Why didn't just get this when I was doing the loan. Makes me wonder.

My experience was amazing. I am impressed with the way everything was handled to make me a new homeowner. The best part of this experience, is that all business was done online and I didn't have to run all over my city to see different people.

The entire process was great. Online tools were easy, we were updated along the way. Everything was explained until we fully understood. Moe ** was amazing to work with. I would use Rocket again just because of him. My expectations were exceeded.

Even the realtor and escrow commented how fast Quicken Loans helped us get approved. They were even ready to close 12 days early. Their portal was easy to see what I needed to do and easy to upload the requested documents. The service members were very proactive in assisting me and answering questions. It took a lot of the mental load away from me, and it allowed us to focus on our move. 10/10 would recommend and use again (and again!).

This is a lot of work! Do any of you realise that some of us have poor tech skills as we have not grown up in the computer age? I had many different people working with me. Too many. When I asked for guidance, I was completely ignored. Everything else was ok.

My experience with Rocket Mortgage was very simple, to the point, quick and seamless. The organization and simplicity made my experience outstanding. All questions were answered in a timely manner and the entire experience ran so smoothly, I could not be more happy and would recommend Rocket Mortgage to everyone!

From the beginning to the end, this experience was very positive. Agents always available to answer questions. The initial steps took a bit of time, but all time spent was made easier with guidance from our representative. We were very pleased with the quick time span to get the entire process completed!

Employees were courteous, had knowledge of process, responded quickly to questions and/or concerns. Timeline for process was efficient. Our only hold up was appraiser's length of time for scheduling and return of appraisal for loan to progress. Overall experience was good.

I can honestly say Rocket Mortgage made what is typically a gruesome process actually very enjoyable. Their digital dashboard was AWESOME, their staff was AWESOME, even the titling company they used were AWESOME!!!! Rocket has my life long business. Rocket is AWESOME!!!

They were very helpful and answered any questions that I had. They also always let me know if they got what they needed. Customer service is outstanding. I would recommend the company to anyone that need a mortgage company. They made the process very easy and very easy to understand.

The whole experience was great. User interface was smooth and easy to use. Document upload and available downloads, make it a good tool. Communication was clear and concise, I never felt pressured or rushed. I know I will recommend Rocket Mortgage to friends for sure. It. Thanks.

You want me to keep telling the truth about my experience with Rocket Mortgage! I can't say enough about your entire staff at Rocket Mortgage. Totally seamless & professional. I am elated to have made the decision to explore Rocket Mortgage? Matthew ** was the mortgage banker who made the process seem effortless. Would I recommend someone to Rocket Mortgage? You bet in a heartbeat in a nano second! Thank You Rocket Mortgage!

Working with Ryan ** was a pleasure as he was so courteous, informative explaining all details and answering my every question. His professionalism and knowledge made it easy to get through this whole process. He is a true asset to Rocket Mortgage.

I had a wonderful experience with Rocket Mortgage. Every step was completed effectively and efficiently. Although my loan took a little longer to close on (due to COVID), it was still completed in ample time to meet my financial goals. Thank you, Rocket Mortgage, for such a wonderful experience!

The agent that I worked with was very good and understanding and did not try to sell me on a refinance that would not work for me but more focused on making sure I got the best rate and the best deal. If any bumps in the road arrived he worked behind the scenes to ensure these are smoothed out and that the transaction went seamlessly.

I appreciate they delivered on everything they promised! The whole process from beginning to end was very easy to understand and keep up with through the app and all the email reminders. We even closed dinner than expected! Highly recommend and would use them again!

I decided to go with Rocket to help me with a loan on my first home purchase, since my father has used them for refinances on his home multiple times. I first worked with Amber ** and she was amazing. She explained everything during the approval process and made sure I was comfortable and happy with my loan. She made my life so easy.

Was done right and fast and finished very well. I am very happy. Will recommend to a friend. They were very helpful. Got my money and I am very satisfied with interest rate and monthly payment. Very nice. Thank you very much.

The lack of knowledge by the funding folks on the VA loan is staggering. They advised me to do a one time reinstatement of my VA benefit which would have forced me to sell my other house. I qualified for a second tier entitlement and explained that to them. They ignored that and once again told me to do a reinstatement. If I had not been educated on my own benefits they could have put me in a very bad financial position. I had to call and complain for them to move it along and their incompetence made me miss my original closing date with the seller of the property. Additionally, because of their delay and ignoring my input, I had to close remotely from Japan instead of when I was in the states as originally planned. There was no work ethic or sense of urgency to finish my loan work, multiple folks did not listen to me when I voiced that I qualified for a second tier entitlement. This is was the worst loan experience I’ve ever had.

I worked with Rocket Mortgage right when they were transitioning from Quicken Loans. Even so, the process was quick and easy and they found a competitive mortgage for us. The people we dealt with were professional and the online platform was easy to navigate throughout the process.

We had the easiest refinance ever with Rocket Mortgage. From beginning to end. When they asked for additional information, we gave it to them in a timely manner. I would recommend Rocket Mortgage to anyone that qualifies, it will be easy.

Wonderful experience all around from start to finish! Pleasant personnel that expedited the process and kept us informed. The website was easy to use and any questions we had were answered expeditiously. Would recommend to anyone needing a first mortgage or refinance.

Darren was amazing from start to finish. He was thorough, he explained throughout the entire process. He walked me through all of the documents that I had to sign. He was very patient and understanding. I was so moved by him and the way that he asked me for documents and how to upload and email everything and it was a lot to do but with his help we got everything done in a timely manner. He's awesome.

My re-finance with Rocket Mortgage went efficiently from start to finish. The use of technology made it easy to progress through the steps where so many different documents and reports need to be uploaded and shared back with me in return. It was nice that the final closing was arranged with a representative coming to my home for the physical signatures.

At first I was skeptical of the details our loan administrator provided us. But as the process went forth, all that she stated was not a sales pitch or fabricated. Each detail from the amounts to the timing were spot on. Most surprisingly we closed in very short amount of time especially for being in New York. I would recommend Rocket Mortgage to anyone looking to either refinance or buy.

Had an amazing experience. Ryan ** was the best!! His knowledge, professionalism and willingness to help was phenomenal!!! Thank you!!! Ashley, thanks. She one that helped with paying off one of our bills and finalizing everything; she’s the best!! Thanks everyone!!!

Rocket Mortgage processed my refi fast and painless. My wife and I were surprised at the ease of the application process. I would highly recommend Rocket Mortgage. I called my friend and let him know how quickly I closed on my loan.

My loan originator helped me to get cash-out, and the lowest interest rate possible. The appraiser valued the home at 10k less than all of the online real estate sites, so my total cash out was less than we'd hoped for. However the savings I will realize will make that 10k up in about a year.

Everyone at every step in the process was helpful and knowledgeable. The process was easy fast and the app was a great tool to use to keep track of all the documents and my progress. I would recommend rocket for anyone looking for a mortgage or to refinance.

Oh where do I begin? Let’s start with I wish I read reviews before wasting 6 months of my life. My husband and I are first time homebuyers and we started the whole process mid June 2021, at first it wasn’t bad but it all took a turn for the worse towards the end of the process. The loan agent at the beginning who initially took all our info to pre approve us was Aaron **, at first he was friendly but now I know it was all for show and to lure us in. The last few conversations we had with him he said things like “pick a different home” and was very rude and had an unnecessary tone, you could hear gangster rap playing in the background while assisting us and a separate time he was eating while on the phone with my husband.

Rocket Mortgage made things very easy for our refinance. Not only did we get a great rate but the paperwork was minimal and easy as could be. I would recommend anyone buying a home or refinancing to use Rocket Mortgage. The "TEAM" knows their stuff and makes life way easy for you!

Everything was fast and efficient. No delays. Time for estimated loan was very accurate. Communication was easy. Staff was informed and easy to talk with. Questions that I had were answered promptly and explained very well. Will recommend Rocket Mortgage to friends and family for any mortgage needs that they may have.

My only suggestion would be that Rocket Mortgage would send in the loans that needed to be paid. I had 2 loans that needed paid off to obtain my home loan. I wasn't informed that I would receive these checks and interest had to be adjusted, due to them not being paid the day of settlement.

Very professional. Very knowledgeable. She walked us through the whole Process which was very smooth and quick but I would definitely recommend Rocket mortgage to family and friends. Everything about the refi was very on point. There was always someone there to assist you. Such a pleasant experience.

Working with Rocket Mortgage made our experience of being first time home buyers really smooth and easy. We had a great team and we’re very satisfied with everything! Michael and Nicholas were both great and we feel we had a great team helping us throughout the entire process!

Rocket Mortgage made the process very understandable and was very communicative. The website was extremely easy to use and Amanda ** was an elite professional! She facilitated the process with ease and friendliness. She was there for me every step of the way and when I closed I felt that she was just as happy as I was!

The woman who was supposed to handle it was more intent on hollering to her husband about what pool supplies they needed. When I had technical difficulties she terminated the closing abruptly. Fortunately a true professional arranged to be at my home the same day and notarize everything.

Dan ** was fantastic! We were very upfront that we wanted to be aggressive with our closing date and he assured us that he would be on it and it would not be a problem. Dan was always accessible and very helpful to answer any questions that we had in regards to our loan. Top Notch Customer service!

The team of Rocket Mortgage was extremely professional, acknowledgeable and pleasant with assisting me thru the process of my application. I thank the entire team. You are awesome! I also, want to thank Ms. Cassy **, loan originator. The best of the best!!

From beginning to end, my account was handled with expert care and professionalism. They were always immediately available with any questions. I appreciate how well the staff managed all my concerns. Great job! They communicated expertly with me regarding any tasks that needed to be done on my part and the website is very user friendly.

Everything went well and smoothly. Very satisfied with all parts to this process. My concern at the moment, is that I have a balance of $987.16 in an escrow bank account, and it is my money. I feel like I'm caught in the middle of this, because these folks are saying that prior to Rocket, Quicken Loans was to be involved. If this doesn't get resolved correctly, I will be contacting our Attorney General's Office to lodge a complaint against the company holding my funds.

Brian was very attentive to any questions I had, as well as keeping me updated as things progressed or why things happened a certain way. I would recommend Brian to anyone who asks. The loan process was simple and well explained throughout the entire process.

Rocket Mortgage provided an incredible experience from start to finish. Professional, quick, accurate, and exceptional. Great service. Great experience. I could not have been more satisfied or more impressed. Johnathan ** and his entire team were extraordinary. I would recommend Rocket Mortgage to anyone and everyone. My kind of people, and my kind of service!

This has been a great experience buying my first home and Raymond ** was a major help walking me through the process. I really appreciate the help and patience while I was at work. I would recommend this to a friend, family or co worker to use for their home purchases.

Overall great experience with professional lending team. I plan to use again in the future. I have already recommended three others to refinance and they have completed theirs with also the same outcome and are happy they saved a lot of money by switching.

We had an overall great experience! Kitty ** was wonderful to work with! She went above and beyond to answer every question we had.. And there were many. ;) Excellent customer service on her end. Our only dissatisfaction was that the initial numbers given by our mortgage banker, were not calculated very well. Other than that, we were thrilled!

Fantastic Service, be patient, they are working for a good deal for you, sometimes takes time and extra cash. Helpful people, everything went as plan, very happy with the results and service. The two mortgage officers of my loan on top with everything.

This refinance went way better than I expected and was seamless. The people that were ahead of it were very helpful and expertly answered my questions. I would recommend them to anyone buying or wanting to refinance their home. We were both surprised on how easy the experience was.

We were highly highly impressed with Rocket Mortgage… Their accuracy and communication was excellent… For something that was done through email and phone calls it was one of the smoothest experiences we have had… Bravo Rocket Mortgage. Keep up the good work.

James ** answered all question and returned my call in a timely manner thus making the refinancing process easy and quick. Thank you for taking a chance on me by giving a me loan to our my dry first home, me and my family are truly enjoying our new house.

Was OK. This was not my first time with Quicken Loans. I hope it will be the last loan, I hope you understand. This time was fast and was just what I think I needed for right now. THANK YOU very much. Good Job.

We are very impressed with the way Kyle ** and his team maximized our money out to allow liquidation of our debt while getting us a great rate, eliminating unnecessary costs, and still keeping a good equity in our property.

Rocket Mortgage and its associates rock! My journey refinancing my house was smooth and very easy. Thank you for having the best associates providing "World Class Service," all the time. If ever I need to refinance again you're the people I will go to. I feel comfortable doing business with you and I always feel you have my best interest at heart.

We started our loan process in July 2021 and closed on October 1, 2021. Our experience started with Myrasia **. Myrasia was very patient, helpful and understanding. She stayed late at work so she could work with us after we were done working for the day. We ended up coming in under the estimated closing costs. She kept in contact with us after we moved into the next phase of the process. Chris ** was our next contact and he was also understanding and helpful. We are first time home buyers and we could not be happier with the results. We would highly recommend Rocket Mortgage to anyone looking at purchasing a home.

My refi was very quick and easy. Sam ** my specialist did a great job explaining everything. He was available when I asked any questions. He was very knowledgeable and helpful. I am thankful for everything he did for us. I would highly recommend him and Quicken Loans to anyone I know looking at buying or refinancing their home.

Our refinance process was quick and easy, professional and a pleasant experience overall. Everyone who worked on our count was helpful and great to deal with. They were knowledgeable and prompt in answering questions or returning any phone calls/emails. We felt confident that we had all of the information we needed and knew what was going on the entire time.

Starting with my original contact, Mr. Trevor **, through the required document signing process, and ending with acknowledgment that the entire procedure was successfully completed, I could not have been more please with every facet of the process. My compliments to your entire organization for developing and implementing such a streamlined and stress-free mortgage refinancing program.

I cannot say enough positive things about the two Rocket Mortgage representatives (Mr. ** and Mr. **) who helped us. They were pleasant, infinitely patient, and very professional. We were really pleased. Keep up the good work -- no, the great work!

Everyone we work with during the entire refinance process were completely friendly and professional. The smoothest refinance I have ever been through. The time to go through the entire process was very good. All the updates as to status, what was required of me next and what Rocket Mortgage was working on. I would recommend Rocket Mortgage to everyone who is thinking of financing/refinancing a home. Thanks to everyone guiding us through this process!!!

My experience refinancing my home loan was pretty positive. It did take a bit longer than I had hoped but the hold up was apparently with documents in Alaska not due to anything Rocket did. I would recommend Rocket to others wishing to apply for a mortgage.

My mortgage closing process was quick, efficient, and easy. The team at Rocket Mortgage went above and beyond as they were patient, answered all my questions and were very accommodating. I would highly recommend Rocket Mortgage to anyone who is considering both financing their new home or refinancing. It was such a pleasurable experience. Thank you so much!

The transition I encountered with Rocket Mortgage was extremely smooth. The people I dealt with were very personable, helpful and knowledgeable, making my refinance easier and less stressful for me. The closing time was less than 30 day to make things even better. Very easy to work with and would use them again. I would refer to a friend if I knew someone who was to purchase or refinance their home.

My boyfriend and I were looking to refinance our house. Rocket Mortgage made it SO easy. They told us exactly what we needed, the app alerted us when they were on the next step and the closing signing came to us! Great experience overall.

Joshua was awesome. Bottom line friendly prompted was there every time I had questions. The whole process was easy and simple. And he went above and beyond. Thank you Joshua for a job well done. You have a Customer for life

I loved Rocket Mortgage. I was in a short 30 day window to find another loan mortgage company. Thankfully my girlfriend thought of Rocket Mortgage and we gave them a try. Andrew was transparent, concise, and responsive. As I went through escrow, I was assigned to a specialist for each stage. I felt I had a whole team helping me through my first home. Their app is user friendly and they have tasks between me and Rocket Mortage. I would definitely recommend Rocket Mortgage to my friends.

Here's the issue. Rocket Mortgage outsources customer service to the customer. The applicant must do most of the work and if the customer isn't computer savvy and doesn't have a scanner, the process is work intensive and stressful. Plus, given that Rocket doesn't have branches and many employees, your rates are not much, if any, less than traditional lenders. Older mortgage seekers should steer clear of Rocket.

Refinancing through Rocket was straightforward and seamless. We utilized the task lists extensively. Also, we were very pleased with both the interactions with our personal consultant as well as with the online chat experience. Thank you for helping us reach our goal of refinancing our home.

Once we were approved my loan officer never checked in on us. Anytime I called her with a question she would tell me to call the 800 number! After the loan was all done and signed Rocket Mortgage sent a denial letter to my home! What on earth?!

I would recommend Rocket Mortgage to everyone. The process was easy and quick. I can relax and don't worry about any more big debts. At first I wasn't sure if I wanted to refinance, but my representative convince me. His name is Kameron **. Very knowledgeable and friendly.

I was very impressed by how quickly and easy my refinance was by all involved. Thank you!! From the beginning to the end they were very courteous and professional and made my refinancing experience very comfortable. I would highly recommend Rocket Mortgage!!

I had a fantastic experience with my refi! Allison ** was great to work with and her prompt responses were very much appreciated. We were able to close in just under a week. The only hiccup was in getting the payoff amount from our previous lender. We ended up requesting it ourselves and having it faxed over. Not a bad mark on you. I have already recommended Rocket to friends thinking about refinancing their current loans.

My time working with Rocket Mortgage/ Quicken Loans was wonderful. It went very fast and my loan officer and his team was always on top of the whole process. I highly recommend this company for any new buys or refinancing.

My husband & I had an extreme level of anxiety about working with an online company regarding such a major refinance. From the first contact with your representative, Rebecca **, to the final moment of closing, we were handled professionally and with great respect. I have recommended that my son contact Rocket Mortgage when he is ready to purchase a home. He is a computer professional and was impressed with our experience. Thank You!! Bev & Dale

It was a good experience except for waiting way too long to close. I would suggest having at least a couple different title companies you work with when it comes to states that you know take longer. Mine was a refinance and it took longer than when I initially bought the place which had a few delays. Just a thought for future clients.

We had a great experience from start to finish. I couldn't believe how fast it was. I love the online application, the ease of uploading documents and the ability to chat with a RM associate. Patrick ** was my point of contact and he was great to work with. We are very happy with Rocket Mortgage and have been recommending others to them!

Most of my refinancing experience went smoothly, with different representatives assisting me along the way. Although our lender in charge missed the mark a little when it came to communication. He could have been more productive, as when we first spoke with him, he promised at least a $75.00 per month savings on our mortgage. He fell short, and we ended up with only a $44.00 savings. Every penny counts for us. We were highly disappointed in his results.

Excellent service. Communication was great. The whole process was easy from start to finish. Having the closing at the house was very convenient. The online to do list keeps you up to date and moving forward. There was zero pressure from anyone involved which made the process very pleasant.

Hello our loan contact Shawn was awesome. Then the Closing team was on it. It was the most seamless experience I have had. I would recommend to use your service in the future. I have already recommend a friend for her refinance. The app was seamless for uploading documents and communication on where we were in the process.

I am highly disappointed that Quicken/Rocket won't answer my questions....I have emailed several times about the Visa card that I was promised if I used Rocket for my refinance--a $500 card was promised yet not only have I not received it (and yes I sent a copy of the letter to you guys) but now. I can't get anyone to answer my emails.

I had compared a few companies and Rocket was willing to negotiate very quickly to be the best available. After accepting, the refinance was almost painless and signing everything from our house was a total bonus that worked amazingly well for us and our kids!

Perfect people that we dealt with. Whatever I was told they came through. Wonderful Co. I will pass it on to everyone I can. It was fast and no dragging of their feet. They needed something. I got it for them and that was it. It only took 3 weeks to complete.

This was a Rocket closing process. Everything happened in less than 20 days, from initial contact till releasing funds. This was a Home Equity Loan with an excellent customer service team. Everything was handle very professional. Keeping you informed all the time with current and future steps. All I can say is Thank You.

We have a wonderful experience. It was fast easy and we couldn't be happier. We have been working with Navy Federal for over 9 months just to adjust terms on our VA loan to take advantage of lower rates. It was horrible. I so fed up after resubmitting same document for 4th time in same 20day period that I was ready to totally give up. I stumbled onto to the Rocket site and decided to give it a try. Took less than 1 month and we were closing with better interest rate 0.5% lower than Navy Federal had offered.

Marcus and the rest of the team worked expediently to complete the refi process. They were extremely helpful in answering any questions along the way, and keeping me abreast of any changes. The entire process took less than a month for completion of paperwork, in-home appraisal, closing, and receiving funds in my bank account. Will recommend highly to anyone.

Ernie ** was responsive and friendly from day one of the process. He understood that we need to refinance to avoid a balloon payment and he responded with a sense of urgency. Our process took less than 30 days from start to closing. The updates and the portal were very helpful. We had one closing glitch, but the problem was solved. I highly recommend this process.

I had a great experience from beginning to end. Everyone from Rocket Mortgage ​was very helpful and knowledgeable. They let you know what information they need and make it very easy for you to provide it to them. It was as simple as taking pictures with your phone and sending it. Stress free experience all the way around.

Experience was great. Very easy to contact persons who were involved in the process. I would definitely recommend Rocket Mortgage for my family and friends. I will definitely try to refinance my other two homes with Rocket Mortgage. Have a good day!

Rocket Mortgage team was great! Communication was amazing and the process was easy and transparent. Would recommend without hesitation! Chris was always available and helped me through the process as a first-time refinance. He and the team were able to answer all of my questions in real-time.

The process was pretty fast, but after the appraisal was completed, there was a mishap. The banker and I was supposed to have communication once the appraisal was done because I initially wanted more money on the loan so I could put into the house. He said because he doesn't get notified after the appraisals are done, I would have to wait 6 months to be able to do a cash out refinance before I could get what I originally wanted. So not happy about that. He didn't offer to fix it so, it may be something that he cannot do by the time I spoke to him on 10/6. Closed on home on 9/27.

Everything went smoothly. Communication was great. Overall a very good experience. From the first contact to the final closing, everyone was polite and knowledgeable. I would not hesitate to recommend or use Rocket Mortgage again. The rates were competitive and experience was quick and easy.

Good experience but the closing process was horrible until we went to Veronica **. She made your company look really good. The one representative during the process did not seem very interested in providing service. Veronica really impressed us. She should be promoted.

My experience with Rocket Mortgage was great from starting the process until then end. Everyone was so helpful and made things so easy for me. Whenever I had a question, I would call and was taken care of almost immediately. I will definitely recommend Rocket Mortgage to my friends and family.

Great customer service, worked with me very patiently, very time efficient, they initiated the process by finding me a good offer. Took time to explain everything to me. Helped me throughout the entire process by answering all my questions. Thank you so much!

Very good rates, but most impressive service focus. Appraisal, closing and supporting documents were all processed on time. My seller was very eager to finalize and close quickly, and Rocket was key in being able to meet tight timelines. There are a number of appropriate follow-ups and surveys, all of which were recorded as stellar. I have and continue to recommend Rocket. My attorney at closing also emphasized how good Rocket has been recently with numerous other closings in which she was involved.

The process was so smooth from start to finish - it took almost no effort on my part, and every representative I spoke with was helpful and informative without any encounter taking up a ton of time. Love the online experience which was very user friendly, and I am so happy with the terms I received. My only regret is not doing it sooner. I was shocked to find I have paid as much in interest in the first 4 years of my previous 30-year home loan than I will pay in the 15 year life of my new loan with Rocket Mortgage.

This was my first time refinancing and Rocket Mortgage made it a breeze. I never had to leave my home, not a whole lot of back and forth, everything was organized and the whole process was smooth. Everyone was very friendly and professional.

Shortly after we first contacted Rocket Mortgage about doing a re-fi on our home to get a lower rate, we were immediately contacted by personnel who literally held our hand through the entire process - they answered all of our questions patiently and thoroughly - they helped us get through the mountain of paperwork associated with acquiring a mortgage - they really helped us to get a great interest rate, extra funds to pay off some existing debt; got us some extra cash to help with an upcoming wedding, and kept our monthly payment less than what we are paying now. It literally was the most painless and rewarding financial experience we have ever encountered. I would highly recommend Rocket Mortgage to anyone looking for their first mortgage or for those looking to do a re-finance.

The time we applied to the time we closed was less than 30 days. The process was seamless due in large part to Rocket's exceptional online customer portal. The portal makes it easy to upload documents, check on the loan status, and even pre-sign some closing papers. Rocket truly sets the bar for home financing.

Since this is my second refi w/ Rocket Mortgage, I'd say I was a pretty happy camper! From start to finish, the staff were wonderful, professional and knowledgeable; we wrapped this refit up faster than the first one. I would [and have] suggested many people contact you.

I have used them for another mortgage previously. This time it has been terrible. I have a tiny loan to value of less than 20%. If you include the insurance claim amount it would still be less than 20% thus no risk on their part. I had an insurance claim due to flood, insurance company included their name on the check and it has been impossible to get them/Rocket to send us the money. It's really terrible, they don't respond, they break their promises, they miss their own timelines, they bounce you around and take no accountability. I'm to the point I may just pay off the mortgage amount to be done with them. It's really been disgraceful.

Outstanding communication with every step of the process! A very positive experience. I would recommend Rocket Mortgage without hesitation! I was very comfortable with the process. Thank you Rocket Mortgage. You have made our future regarding our home a very happy one.

Great service. Couldn’t ask for better service and very polite and cordial. Everything was done in a timely fashion. We are more than satisfied with Rocket Mortgage. If anyone is needing to refinance or a home loan I would highly recommend them