Rocket Mortgage

My experiences with Rocket Mortgage have always been exactly what I wanted. They were quick and direct with how I needed to proceed and forthcoming with information to assist me with my decision. Each loan advisor has been professional and a pleasure to work with throughout the process. The closing agents have been neat and professional and extremely knowledgeable and informative about the process.

We closed in 30 days as scheduled, despite the climate and market conditions! ROCKET Mortgage said they would make it happen and THEY DID! We were quoted by other banks, anywhere between 30 and 60 days to close amid the current COVID conditions. Every person on the team was super patient and helpful with all questions and concerns throughout the process. I would not hesitate to recommend Rocket to family and friends!

Excellent! Hard to believe you made the process so easy. We started the process after dinner one evening at 8pm. 90 minutes later we were done. Our loan coordinator Noah was great. Every step was easy to understand and execute.

Each of my Quicken representatives were knowledgeable and demonstrated great customer service - every step of the way. The team was responsive and helpful and helped me get to the finish line with my closing. I have already recommended Jonathan to a few friends to assist them with their mortgage needs - purchase and refinance.

I had a great experience with Travis and his team. I felt they all were working very hard and kept me informed on the entire process. I love that this whole process was done from the comfort of my house. Thank you for making my home buying experience very easy!

The Quicken Team was once again excellent in getting me through a refinance. They contacted me to let me know they could get me a lower rate, and less than a month later I am saving hundreds of dollars on my mortgage. The whole process was made simple, as usual. Great service.

With crazy low interest rates, I decided to re-fi an investment property. After the loan cleared, I decided to re-fi our primary residence, too. Since, I applied within 30 days, all the paperwork from the first loan process was able to transfer to the new loan! Yeah! Less paperwork to deal with on my end! Rocket Mortgage has been very friendly and helpful. And, their website is easy to access, navigate and utilize for uploading paperwork. I highly recommend.

I would like to express my gratitude to my broker Joe. As he was very knowledgeable and professional.. I would certainly do it again! I informed him of what I was wanting and he and Quicken came through. Before Quicken I had actually gone to a few lenders with my expectations who did not them so I was hesitant when I reached out to Quicken. Thank you again for helping us save on our mortgage!! Mahalo!!!

Timely and repetitive with documents that were needed, bad communication. Closing almost didn't happen because of documents not sent to the processor in a timely manner. Multiple people call concerning closing with conflicting information. Did not get notified when new documents were required- was told we should be checking the website daily.

First loan in April 2020 went amazingly smooth. My rep was amazing and proactive. The refi was not so smooth and my rep was difficult to get in touch with and did not seem to be as organized as my first rep. I was able to get answers by going around the rep but it would have been nice if he was proactive during the process.

First experience was some pushy ex used car salesman. Really pissed is off. Then COVID hit and we were being pushed into doing the appraisal. Then I get an email to the wrong person talking about my payment is coming up. We will let you know when we are ready to move forward.

This may have been the longest refinancing I've ever seen without a reason. The 'review' process took roughly two months and all I would get as an explanation is UW is reviewing it but nothing would be updated. Everything that was promised about closing date, pay off date, and regular updates was never completed. It was ridiculously annoying to have to call EVERYDAY to at least get the loan moving.

Our work with Rocket Mortgage through Quicken Loans was breezy. From the start, our loan officer, Toni, was personable and easy to work with. She was excited with us as we walked through the process. From there, once we finalized a purchase offer and worked towards closing, our purchase specialist was helpful, though not necessarily as intentional. He did help us ensure we had the proper paperwork finalized, however, and we are grateful for the whole Quicken team for all of their support!

Our experience was great! Quick and easy. We were able to see each step of the process and what was being done behind the scenes. Totally easy uploading documents needed as well. We would definitely recommend using them if you are in the market for a purchase or a refinance.

My experience with everyone at Rocket was great. They made it quick and easy, and answered all my questions. I recommend them to anyone doing a new mortgage or refinance. They helped me through every step, and constantly checked in with me. I never had to sit and guess what was happening.

Outstanding Service and great experience working with Quicken/Rocket Mortgage group. The online refinancing navigation/platform is very good and whole process was extremely swift. The Loan officer was very friendly and answered all my questions and concerns. And helped find appropriate refinancing option suitable for my needs.

From the beginning I was clear with my agent, Ryan **, via phone and email that I wanted to pay for all closing costs upfront and not have them rolled into the new loan amount. We discussed this at least three times. The loan amount was $10,000 more than the payoff amount. I asked to have it corrected and the loan went back to the underwriter delaying closing for a month. They came back with nearly the same amount a month later and I closed because I didn’t want to delay further. This is either complete distinction on the part of your organization or an utter disregard for the wishes of your customers on something as fundamental as the loan amount.

The staff was very friendly and helpful - they had a real desire to help and make things easier for the customer. The people were professionals & competent. They knew what they were doing and communicated well. Vey few snags along the way.

I refinanced my mortgage and was pleasantly surprised by how quick, easy and informative Rocket Mortgage was. All emails I sent were responded to immediately and they were great about answering all my questions until I was comfortable with the information and process. I will definitely consider them going forward for other loans.

Process was quick and easy. No surprises or tricks. I received exactly what I bargained for. Can you please send some consultants to Comcast and show those morons who to treat a customer? Everyone we dealt with was polite and professional. The deal only took a few weeks to go through. I appreciate the simplicity of it.

Towards the end of the buying process it took way too long to go over some things about the house that were already explained by the real estate agent. And the mortgage person was not listening to the real estate agent. And I still have not received any type of payment booklet to send out the mortgage payments.

Rocket Mortgage was very user friendly in getting the process to refinance started to its completion. I was immediately contacted by a representative. Other refinance companies responded a week or so after contact, Rocket Mortgage was within 30 minutes. The checklist was very helpful and made the process easy to complete.

Going through the mortgage process with Quicken Loans is about as seamless and simple as I could imagine! My broker even suggested it was the best process with a mortgage company is his 20 years in the business. This is the second time I've used Quicken and plan to use them in the future if I ever need another mortgage.

My husband & I were very pleased with the entire refinancing process thru Rocket Mortgage. Questions were answered very promptly and Patrick ** was great! He was very informative and made sure the transaction ran smoothly. We definitely recommend Rocket Mortgage for everyone's lending needs--

Everyone was friendly and helpful. Very professional and knowledgeable too. They responded to my calls for help quickly and explained everything clearly for me. I would definitely recommend Rocket Mortgage to friends and family. Thank you for an easy refinance experience.

Dealing with all the individuals was a pleasure. Everyone was was knowledgeable and pleasant. To see how much the closing cost was was a little shocking. People are in need of money and to see that much come out for closing cost was unsettling.

I received excellent service and quickly taken care of my loan application The agents that I worked with were excellent. The agents that I dealt with were very knowledgeable. I would recommend Quicken Loans to any of my family or friend. I look forward to doing and keeping my business with you. Thank you.

The amount of effort on my part was next to none. Every person I spoke to was professional, knowledgeable and friendly. Definitely recommend. Kaleb in particular (my first contact) was awesome. Have done three loans with Rocket and all have gone smoothly.

Thank you for the explanation for the new investor of my loan although I have no idea of who the individual or what agency is at this point. I now plan on paying off my loan within ten years, this is a good incentive. Anyway thank you Quicken Loans, for servicing our mortgage.

As always, Quicken Loans did an amazing job! That got us an incredible rate on a new 15 year mortgage. We feel so empowered to be able to pay off our loan and actually own our home. The closing process was so easy. If we ever buy another home, we will always go with Quicken Loans. They have won our business for life!

This was our second refi with Quicken Loans. Top notch experience -- easy and fast, no hassles, no bait-and-switch. Compared with people we know who've financed the old fashioned way, there is no comparison! We recommend Quicken to everyone we know who is looking for a mortgage.

There are many finance companies from whom you can get a low rate. Quicken was definitely the best finance company we have ever dealt with. Our mortgage associate, Alex **, was just amazing. He made the experience a pleasure. We have already recommended him to several of our friends.

All personnel were easy to work with, knowledgeable and professional. I am highly impressed with the personnel, procedures and web-based app that you have developed. I am highly recommending RM to people I know. I am very pleased with the time frame and rate on my loan.

Great service and easy to work with. Was done when we needed it. Would highly recommend you. People were very nice to work with and were on top of things. They got right on my account. I never questioned anything. Very professional and knowledgeable.

When initially thinking to do this the sensation of being overwhelmed was at the forefront of our minds. After speaking with a few other lenders we didn't feel any better, until contacting Rocket Mortgage. The entire process was effortlessly achieved.

We were pleasantly surprised at the process and ability to manage a Home Mortgage refinance through Quicken Loans. The computer distance managing of the process was impressive, the communication was excellent. The process was made easier. We appreciate how it was handled. However, We have one improvement to mention. The Costs of the refinance was high. Those closing costs could be a lot less. Now we are $6k more in debt after working so hard to pay our previous mortgage down. So, please think of the homeowner, and get those closing costs lowered. Thanks.

Great experience, closed quickly because of convenient, easy App. No recordings, all calls answered with helpful information. Able to choose closing date time and location. This has been a challenging year but thanks to Rocket Mortgage/Quicken Loans things are looking brighter. Great Customer Service. I highly recommend!!!

I did refinance with my house & it was taken cared quickly & everything went smoothly. Mr. ** who assisted was excellent & within 3-4 weeks I did my closing & what makes good about it, I was not in my house, I was in another state & I still did the closing. Thanks!!!

Process was very easy. Loan officer went out of their way to help. Communication was awesome. And the time to actually close the loan was very fast. Compared to another agency I was trying to work with, Rocket did an awesome job.

I did at closing. I don't remember her name but she was on time and completely prepared. This was a refi and it took a few weeks longer to close but I blame that on COVID pandemic. Overall, good experience.

Everything went very smooth. If problem contacted zade or others indicated and got back to me soon with fix. Only thing was 30-45 days to closing-took longer-but duh-got pandemic. Everything promised-was fulfilled. We are very, very pleased. Thanks to everyone involved. I'm from Detroit and knew Quicken was there making for a better city economy. Keep up the great work-god bless-be safe.

My experience with Rocket Mortgage was great! The whole experience was very easy and they kept me informed every step of the way. All of my documentation was well laid out and very easy to understand. And all of the personnel that I worked with or spoke to were eager to help me and easily answered all of my questions.

Terrible experience with them. Supposed to be a simple refi. We already had our loan with them. Every month resubmit bank statements. Every 3 months new profit and loss. Day of closing resubmit everything again.

We worked with Brian ** and he was amazing! He was responsive, helpful, and thorough in every step of the process. Could not have asked for a better experience and will be sure to recommend Brian to anyone looking for a new home loan or refinance.

The process to refinance our mortgage was very easy and took the amount of time that was estimated. I would highly recommend to anyone seeking better rates on their mortgage! Not only did we get a lower rate but we will also pay off our mortgage 5 years earlier than the original loan.

Great experience from beginning to end of process. Highly recommend! Very friendly customer service and always quick to respond to any concern I had. I wasn’t familiar with processing a mortgage entirely online but I’ll never do it differently again!

Refi process took too long for existing customer... Should’ve been a slam dunk!!! Just like the survey always asking for more info when it’s not needed when you had all my information on file... You just need to make it easier for your existing customers moving forward.

I am glad that everything worked out! I want to shout out all who were involved for doing such a professional and fantastic job getting this Refi done as quickly as possible! This was such a thorough and detailed process that took time but in the end we were successful.

Hello, overall the experience was good but the process was significantly delayed because there seemed to be a lot of confusion around how to approach my maternity leave. Good news is that the delay resulted in a further drop in the interest rate of my refinance. My goal was to reduce the amount of money I spent on interest and I was able to do that. Perhaps the only silver lining to a very challenging time.

The whole process was very detailed, accurate and professional. All personal interactions were handled very well and the end result was we closed right on schedule. The website is great also, allowing us to see all information about the loan and accelerated payment options as well.

They were very professional and courteous every step of the way. When our locked in rate time period ran out due to unforseen circumstances they did not charge a extension fee. The closing when quickly and smoothly. Amrock's closing employee was very professional, courteous and the closing was over quickly and smoothly. Kudos to all the personnel.

My experience with RM was great until closing. My disbursement check was sent to the wrong address 3 times. After contacting RM I was told I had to contact the closing agents myself to get resolution. At no point was any help provided by RM and I had to resolve the issue with the closing agent myself. I feel there should be more responsibility and follow up with companies hired to close mortgages.

We had a great experience with Jordan ** and every facet of the Rocket Mortgage process. Thanks for making it possible to save money and pay off our mortgage quicker! We loved the amount of information on the web site and also using the App!

After our first mortgage lender dropped the ball, didn't respond to us, asked for unnecessary documents and almost made us miss our deadlines, we approached Rocket Mortgage and were able to secure a terrific rate incredibly quickly. Jonathan kept us informed hour to hour and made the whole process smooth and quick. We have already recommended Rocket and Jonathan to friends.

First person who contacted me was horrible (Moe). Second one who actually helped me close on my mortgage was the BEST (Kubik) and tailed everything to my needs and request. the closing process was easy and had no problems. Closing agent was also good and flexible.

Quick and easy to talk to someone live and explore options to refinance our home. Able to close quickly thereafter. From start to finish, exceptional service. Only knock would be that the closing costs seem higher now than in my past encounters with Quicken---could be related to additional government rules and regulations.

Start with it taking five months to come to the closing. Then the closing agent from Amrock lost the cashier's check. My employment was verified three different times which was a bit embarrassing and in general it was just nothing like what I have come to expect with Quicken. I think this makes my fifth transaction with them and this one was a disaster. If not for John ** at QL I would have walked away. He was VERY helpful and reassuring.

It all went great, smooth and the site was easy to navigate. Everyone I interacted with was friendly and extremely helpful. Would recommend Rocket Mortgage to anyone looking to buy or re-fi. I would be happy to tell all my friends and family about Rocket Mortgage.

You were very easy to work with. Always responded quickly with questions. Michael was a pleasure to work with, made the process of my loan simple. I believe he did his best for me with my interest rate and was great at explaining the process.

Never left my house. Incredibly fast & efficient. Competitive rates. Was reached out to on occasion to keep me on track & informed - but was not pestered with continuous communications. Questions were answered immediately. Professional & courteous interactions. Best of all-No freakin robotic support menu!

From my first phone call with Maya ** to the evening of closing this has been a fabulous experience. Maya was professional, extremely knowledgeable, wonderfully able to translate financial jargon into "English" and to provide clear and understandable comparisons of loans and managed to do all this while being patient, kind and quite funny. She managed to make the refi of 2 mortgages work well in tandem throughout the entire process. Rates and fees were unbeatable, even by my boutique investment firm! Rocket website was so easy to navigate and use I am still rather in shock! It is useful even now that both mortgages have closed!

Experience went well. The time to process the loan seemed to take longer than previous experiences with QL. As always the service was great. The time delay in processing the loan almost resulted in cancelling the refinance. This survey is not very good and I will participate in future surveys.

Our initial contact with the agent was excellent and the interface for uploading and signing documents was easy to use and very convenient. My only complaint with the process was that it took a while to get to closing. I understand that the market is especially busy right now, but after around 10 weeks had gone by and we still weren't closing we called to ask what the holdup was. By the next day we were ready to close which made it feel like it had been ready for some time and if we hadn't called it would have been idle for a some time. While I thought this could have gone better, I would still recommend Rocket Mortgage to everyone because of the convenience and lower fees.

I’m pleased about the whole transaction. Big up to the MLO agent he knows his job. After shutting down so many reps he wasn’t going down without letting me the benefits associated with the refi. Big Kudos! The one and only Rocker Mortgage!

From start to signing this is the quickest and easiest loan I have ever taken out. The loan officer and her team were efficient and responsive throughout the process. My needs were understood and almost anticipated. The efficiency from everyone was outstanding. Thank you.

The process was easy and relatively fast without any hassle. The loan officer was very polite and answered my questions in a timely manner. The return call after the loan was closed was unexpected but appreciated his call. I would recommend Rocket Mortgage to my family and friends.

When a friend told me about their awesome experience refinancing with Rocket Mortgage, I immediately reached out online for more information. Within days a representative reached out and I was pre-approved. The process for me was surprisingly quick compared to all the refinance horror stories I've heard.

It took from June to the end of October to get this loan closed. I was repeatedly asked for documentation of the same items over and over. I was told they weren’t submitted although I had screenshots of emails sent as attachments and uploads to the app. I was tossed from person to person as soon as I requested answers, I was given to a different person. Incredibly disappointed with the service I received.

My originator was excellent! We got the appraisal back and it came back higher than expected, we asked to change it and she said there would be a minor delay. No big deal as this was my request, almost two weeks went by and we heard nothing. I reached out my originator to check on the status. That is when things went downhill. We were asked for more paystubs, were not getting notifications of needing to provide these items. Called the closing team and was told just needed to provide my wife's paystub and all would be good to close. Look the next day (again no notifications) and now they need my paystubs, after being told we were all set. The closing was smooth too.

Super easy and convenient. Would definitely recommend. Only took about two weeks from start to closing, which we were able to do at our dining room table. These days, almost everything can be done online. Thank you. Happy to write this review.

I was very impressed with Rocket Mortgage! I worked with Gustavo ** and he was great. They made it very easy to get through the process of refinancing my property, and gave me a great rate! Thanks Rocket Mortgage! I will definitely recommend you guys!

Generally, the process went well. Although, I was hoping it would have gone faster. Especially, when it got to the very last step of verifying the buyout amount for my 2nd mortgage. The final step before closing. Additionally, maybe a little bit more communication from the lender a little after the finalizing the lender rate for the refinance. We were a bit lost after that.

I refinanced my mortgage to a lower interest rate, with QL, and the entire process was easy, convenient, and fast! I recommend Rocket Mortgage by Quicken Loans. If you are thinking about refinancing, look no further, you will be treated well.

I do not like to bash any organization however my experience with Rocket has been horrible. Yes, I have refinanced many times in the past but this has been the absolute worst experience. I am tracking my own file, dashboard is not updated, and there is no urgency to close my loan. And if you ask your "Associate Banker" for information, you will be referred to a "customer specialist" who will then refer you to the "underwriting team" who might consult with someone in the "closing department."

I inquired about a VA Streamline to take advantage of the current low rates and in about 30 days my loan was closed, couldn't ask for a better experience. This time around was the quickest, easiest and most painless mortgage experience that I've ever had!

We had a wonderful and stress free experience with our Mortgage Experts! They kept us informed with all the steps needing to be accomplished. There wasn't a whole bunch of time wasting appointments that had to be attended and we had the confidence of letting them do the work. We would definitely do this again with these guys. Thanks!

I am very happy with the loan and the speed of the whole process. From start to close in less than 3 weeks. I am a little disheartened that there wasn't much person to person contact. At times I think no one wanted to actually talk to me once the application started. Still a great servicer and company.

I was approved and my QL rep didn’t tell me and didn’t do what he was supposed to do to get my loan done. I had to go from the start all over again and it took months to complete by of lost paperwork and not following up.

Proactive communication needs to be GREATLY improved. Any updates to our 5+ month refinance process were only received after we reached out for those updates and even then, it took multiple contact attempts. One example was a failure to verify employment. The number provided for verification was my wife's office's landline number. However, since we were all in the middle of COVID, the HR person was not in the office all week and therefore was not there when the attempt was made to verify her employment. This was not communicated to us for 4 weeks and we only learned of it after WE asked what the delay was. 4 weeks is an absolutely unacceptable amount of time to let a refinance stall over a missed phone call. An attempt to contact us for an alternate phone number should have been made immediately.

Quicken thoroughly vetted me; self employed. The process was lengthy and arduous from the Borrower's side but looking at it from the Lender's side; I would have done the same things. It's money being lent to a complete stranger and a lender wants to know the loan is good. My Representatives were friendly, and quick to respond to my questions. They were well trained for the task and kept me well informed. Providing Docs was easy uploads thru the Bowwows' web-portal. I was kept up to date thru the entire process. They texted me to inform of Doc's needed if I failed to check my Account Dashboard timely. I would strongly recommend Quicken.

I am extremely satisfied and impressed with the refi process. Customer service was always readily available. I submitted all required documents from my phone. There were no surprises or tricks. Closing was contactless, a notary came to my home and we signed paperwork sitting masked, socially distanced, outside. We considered several companies, and I’m glad we went with Quicken. Thank you!

Rocket Mortgage's Bankers were prompt, accurate and quick to respond throughout the entire process. We were even able to close earlier than the initial closing date which was good for both the us and the Seller. I would recommend this service to my friends and relatives.

When I started this process in July, I was led to believe that the total closing costs would be less than $5,000. I was under the impression there were no administrative fees and was not considering the escrow funding that in total raised my loan about $10,000. I may get a little back from my previous mortgage holder from escrow, but if I were to know all of this up front, I would not have refinanced. It will take many years to recover that amount. I know I could have canceled but after waiting so long I did not want to start the process over with another company.

This whole process worked well, everything happened at a good pace too. Everyone involved was helpful. The website was easy to use. It was always obvious if I needed to do anything. It was also good to see what Quicken Loans was up to in the process. The transparency was better than anything I had seen before in a mortgage transaction (and I've moved or refinanced a fair number of times!).

Probably the single best refinancing experience we've ever had. We were kept constantly in the loop every step of the way, and the closing process--which usually takes 3 hours and lots of ink pens--took about 30 minutes. We were done so fast, I assumed we'd forgotten to do something. So, if you want to refinance, use Rocket and Quicken. You won't regret it.

I did not enjoy my experience with Rocket Mortgage I Started this process in July and it did not get completed until late October. You can only blame Covid for so much. I constantly was asked to upload my paychecks and other documents and it felt very redundant and as if the left hand did not know what the right hand was doing over there.

I loved working with Rocket Mortgage, they responded really fast to emails, texts and calls. They were able to answer any questions I had and was able to help me without making me feel stupid. Even though it was kind of confusing on the changes of people I worked with, from lender to purchaser, underwriter and the finalization person. But overall it was a great experience! And I would recommend them to everyone. :)

Jeff was so easy to work with. Made the whole process super easy and stayed up to date constantly!! Even when out of the office him or a coworker always got back to me on any question and I never felt confused or overwhelmed at all!

It was very easy to contact the person who handled the paperwork by phone. No waiting on hold. The only in-person contacts were the appraiser and the person who handled the closing. This worked well during this time of social isolation.

Best experience from beginning to end. Super easy, streamlined online and quick! Any questions I had were answered quickly and without hesitation. Never had any reservations on using Rocket Mortgage! Will definitely use again if needed and will tell all my friends.

My experience with Quicken was very accurate, fast, and efficient. My questions/concerns were answered in a prompt manner. I was very pleased with the way everything was handled. I will recommend Quicken to all of my friends. There was nothing more important to me than the efficiency Quicken uses to process things during such a trying time.

We were disappointed in the time it took to resolve errors with the set up of our tax escrow. We are already a customer and were simply going through a refinance. When the error was discovered, we notified Rocket Mortgage immediately and still had a week to get it resolved prior to closing. It did not get taken care of and our closing was pushed out an additional two weeks.

Fast friendly service. Like the mobile app experience. Being able to access the documents on my phone was really nice feature. Our representative was very responsive and always available to help with any questions we had. Got a great rate and was able to easily meet our goals!

I have said it before and I’ll say it again, working with the team at Quicken is the best of any mortgage company around. While the process took a little longer than normal (I’ve refinanced twice before and secured new mortgages with you as well), this experience was during a hot mess of an epidemic which threw a wrench into everyone’s day. I applaud the team for their perseverance and recognize all the effort it took to navigate the constantly changing landscape and get us to the end goal! Thank you again and again!

Overall my experience was good. The main room for improvement would have been with my banker. While trying to close on my loan I was trying to have a payment towards a stormwater fees removed because my condo association pays it. My banker did not follow through and at closing I had to work with a specialist who recommended I close my loan and request to have that payment removed afterwards, which I did. At that point it only took a couple calls/emails and a couple of documents and the fee was removed. I don't understand why this couldn't have been done during my application process. Otherwise my banker was fine. Everyone since then has been great. It was a minimal fee and not doing a. Ew escrow analysis is only a minor inconvenience since I now have only about $8 a month going to escrow for nothing but it could have been solved earlier in my opinion. Thank you to everyone who helped work this out!

I’m the one that needed to keep reaching out to find out information that was important. No one reached out, even when someone told me that they would put a reminder to follow up in a couple of days. No one reached out then as well. It would have closed quicker if the communication was there. I made it very clear that a POA was needed considering my situation when I initially did the application.

Our experience refinancing with Quicken was excellent, our advisor, Kate ** was excellent. We highly recommend working with Quicken Loans, and Kate in particular. Her level of service is above and beyond expectations, Kate communicated the expectations and process clearly and thoroughly. Our

The entire process was painless from start to finish. Joseph, the banker with whom I initially spoke, provided exceptional service. Your website was always up and processing documents and other tasks for me was always easy. This is the second time I've used Quicken/Rocket Mortgage and I've been very pleased with the services and product each time.

I closed the loan 3 weeks ago and just yesterday received a line by line, itemized and easy to visualize cost disclosure document. Maybe I should have asked for one before agreeing. Way too late now for any cost comparison. I was particularly irked that I paid a $25 out going wire transfer fee and a $12 incoming fee to the bank. I was never told about the fee beforehand. I know this was a bank charge but Quicken knew about it because the $25 charge was on the cost sheet I just received. I should have been made aware of this. I did feel a little rushed in the process.

Every step of the way, we were able to get all our questions answered or help with providing our documents. It was as if we were dealing with a local business in our community. We knew we were in good hands. We are also very impressed with the Dashboard that allows us to make decisions in the paydown of our mortgage.

The Closing cost was almost double what I was initially told it would be, my payment was also higher than I was told, when I tried to contact you about this through email I was never got a reply back.

Overall, the experience was great. Except for the slow movement by the title company, everything else went quickly and smoothly. All correspondence with employees was great. The inspection and valuation of our house was quick and easy. Plus, the valuation report was sent into Quicken extremely quickly by the company. Closing was very smooth and took place in our home. Overall, very satisfied and would recommend to anyone.

Pros: The representative I worked with was quick to respond to texts, calls, and emails. He was patient and clear with explanations. He was able to answer all my questions and did so promptly. Cons: Not the best rates out there. Instead they claim that they service the loan instead of selling it. Is this better? Probably a little, but not necessarily for the cost of a subpar loan. They were able to match a better offer from a different lender once provided with an official offer from another lender. Overall, pretty positive. They did a decent job and I'm pretty happy with the result.

For me it was discouraging to keep sending the same documents over and over. I would send documents phone a week later and be informed they were not received. The person would ask the date I sent the documents they would look and the documents were there. I never spoke to the same person.

Incredibly easy, all was as they said it would be. Second time around with Quicken/Rocket Mortgage. Cannot say enough good things about this service. Admittedly, some concessions were made for Covid-19, but it all went so well. We went from a 20 year, to a 10 year (my goal had been 15 years). This puts us on target to pay to completion before retirement age.

Our contact, Collin **, was amazing! I would easily give him all 5 stars! After he had us all set up was when the frustrations started. The online system frequently wouldn't work which caused delay after delay. Our appraisal came in ridiculously low which made our end result not what we intended. Maybe there was a way I could have contested it? It's too late now. In the end it was a frustrating experience.

My experience with Rocket Mortgage was very positive. I especially appreciate that my refinance was closed in a little over 2 weeks. All of the representatives that I was in contact with was friendly and solved any concerns that I had in a timely fashion.

We have had a mortgage with Quicken Loans for many years and have been very happy with the service. Chris ** was our mortgage banker for this refinance, as he was very professional and responsive. The only complaint we had with with Amrock and our title analyst Corey **. While waiting for our title insurance policy, he called daily - sometimes several times a day, and quoted some arcane law that didn't even apply. In addition, he failed to follow the wiring instructions for the disbursement of funds upon closing, which caused my husband to have to drive back to Wilmington while we were on vacation and go to the bank. Again, Rocket Mortgage was great, Amrock not so much.

Amira ** was our repressive and she was awesome. We had a problem with our closing attorney’s scheduling but everyone we contacted at Rocket cared about our issue and did what they need to help. It was nice to deal with people who say they are going to take care of something and then they do exactly what they said, then call you right back. Can’t say enough about the customer service.

I want to share with you a 100% positive referral to Matt ** at Rocket Mortgage/Quicken Loans. I first must admit to being a bit skeptical about the "all online" process that one sees on TV ads from the company. But Matt did a terrific job guiding Grace, my wife, and me through our efforts to refinance our mortgage - he was from beginning to end simply perfect. I am pleased to be sending to you this gushing review - I hope that this e-mail finds you and yours in good health - and best wishes to all for the kind of refinance success that I experienced.

Our experience with Rocket Mortgage was the best we ever had. Easy to follow tasks. The interface was easy to use and kept us up to date on everything as the process moved forward. The person handling our loan was very responsive to all our inquiries. We will recommend Rocket Mortgage to all our friends and family!

They were friendly, easy to access, documents were easy to upload, website was easy to navigate and rates were great. Customer service was amazing and very responsive. Closing was delayed a few times because of COVId but they were always accommodating and made sure the rate was extended and closing was scheduled at a convenient time. Would definitely recommend to friends and family.

Employees response time was very good. The only inaccuracy was being told that if my refinance loan closes before Oct 15, 2020, I would have two Months without a mortgage payment. My loan closed on Oct 13th, but I only have one Month without a mortgage payment. Therefore can only rate accuracy as dissatisfied.

The experience was quick and exactly what I would expect from a set of professionals. The overall process was straightforward, and the ability to sign the documents from home and have a professional stop by to sign the final documents was friendly and easy.

Quicken mortgage was wonderful to go through when buying my new house. Their team was always there for me if I needed anything. A lot of stuff was done online which was very helpful. Would definitely recommend them to anyone else.

The agent that closed with us was very professional. The refinance agent with quicken was attentive and helpful. He answered all our questions and was prompt at answering them. will recommend quicken if asked.

Smooth and trouble free. Less than 3 weeks from start to close. This is our third refi with Quicken. The process was very easy. All online with no hiccups whatsoever. Was very pleased with the options presented to us. We are extremely pleased.

From start to finish it was a smooth, easy process. Tom was so helpful and always available when I had a question. I love the ease of the online process. This is our second closing with Quicken, we are happy clients!

I was very pleased with the way the process carried out. Tyler was very helpful with any questions we had and explained everything with patiently and with reassurance. Everything with the closing went smoothly as well. I would definitely recommend Quicken Loans to any of my friends. Thank you Quicken Loans!

Simple and easy process with great communication. Chris ** is a true professional and always answered the phone. It was a great experience and will gladly refer people to Chris! Look forward to working with you in the future. Thank you.

Steve A

I went with Rocket Mortgage because I had used them once and things worked out well. I have excellent credit BTW. Sorry to say that wasn’t the case this time.

Went into the discussions saying that I wanted to pay 10% down. And an origination fee of $1,200. With whatever interest rate they could give me as I was selling a house and will be paying off the loan in a short time frame. Things progressed with the insatiable amount of documentation required to appease them. Then some weeks later out of the blue I am asked electronically to sign a loan disclosure that is NOTHING like what we agreed to. Origination fees were now $8,200. And money down was now at 20%.

Everyone we worked with were top notch. Communication was very clear and everyone was helpful. The only complaint with the process was the amount of time it took to close. There were a couple of months of thinking we'd close any day and we also had to resubmit pay information multiple times due to these unexplained delays. A faster process and more proactive communication about expected delays would have helped to make this a 5 star review. But don't get me wrong, we are very happy with our move to QL.

Whole refi process was very fast and easy. Everything was a much smoother and faster process than what I worked with when I originally bought the house. Even the signing with all of the COVID processes was smooth and easy, with most being completed online and the final step being a person who came to me for the physical signatures. I would very much recommend the service to others.

Excellent service! Easy closing and really easy to understand the process. Quicken staff helped me through each step and we quickly worked through the refinance process. I would highly recommend Quicken to anyone looking for a fair company that helps you through the home buying or refinancing process.

We closed on our loan 10/13, the whole process started 4/29.. Not sure who/what to blame for the long process, or possibly even blame Coronavirus. I know everyone was probably working as fast as they could, but, I would go weeks to 1 month without hearing from anyone. I was the one who had to call in for updates.

Rocket Mortgage offers a Great mixture of personalized service from real humans and technology. The process was easy and quick and you know where you are at every step of the way. I recommend Quicken Loans to anyone looking to refinance.

Great agents. I closed with no issues. The team and the loan officers to the paper work excellent service. They answer all my questions regarding the loan, the agent called me and email me every day with updates on my loan.

I have used Quicken Loans for the last 20 plus years to buy and refinance our homes. They have always been great. The only glitch we had this time was the first portable Notary got lost and then was very rude when I finally got in touch with her. Quicken immediately took care of it and sent out another notary and she was pleasant.

From the start to end Dave was very helpful to get loan quick. We did most online without any trouble. When person came with paper to sign was also very nice and very fast with help. They were fast and helpful in getting loan. Thank you. Joseph **.

I had a mortgage with them, they solicited me to refinance. After harassing my wife and I with many calls, I finally took the call. I proceeded to finally hang up after an hour and a half call (I actually fell asleep while on hold). They then proceeded to call me for days, and even had me paged at my office to talk to them. In spite of this, I moved forward. Where they proceeded to tell me one thing, then change. In the end they cost me over $3k to close the refinance, that I never asked for.

So I purchased my home in 2019 and got a 3.625% interest rate via the VA. 1 year later Rocket offered me a 2.25%. My home appraised at 170k last year. Since then I have put 50k in upgrades into it. Which in turn should have raised the appraised value of my home. Well it came in 5k less. I have the only house in my area that decreased in value by improving it. I called Rocket after I seen the appraised, noticed closing costs went from zero to $5,500 then 8,500. I plead my case and got no response. They wouldn't answer my phone calls. I had to give them 500 for the appraisal that I later found out was not even needed in a streamline VA refi.

I finally had to dispute the charge with USAA and they credited it back to my account. I think they are scammers and purposely low ball appraisals to make money. Stay clear of them. I went with cross country, zero $ out of my pocket, and my payment went down $200.

I started the pre-approval and that went off without a hitch. Once I put in my offer on the home I went into full approval and had no problem. Once we went into processing for closure things spiraled. The mortgage company dropped the ball while assuring me everything was fine by not ordering the appraisal which I paid for after receiving full approval of the loan, approximately one week in. After about 3 weeks of waiting for the survey, doing my personal inspections of the property in that 10 day window and getting bids, purchasing annual homeowners insurance things stalled. I contact them and they stated they were waiting on the title company. Title company told me they were waiting on them for the appraisal. I contacted Rocket again. Told them the title company informed me they were waiting on them.

I still can't find my existing acct. with Quicken Loans. Rocket Mortgage who merged with Quicken Loans are all about selling new loans, not taking care of your present customers. Sorry, Quicken was bought out by Rocket Mtg. All of my loans, credit cards, and other expenses have access to accounts online. But not Rocket Mortgage. You advertise as open 24/7 when I called on Sunday I received a voicemail you were closed, call back at regular hours or leave a message. Not good service. So, I would not recommend persons applying for new loans.

Originally went with them for simplicity, however we will never willingly use them again. Completely scammy and arguably unethical process when it came time to refinance. Waste of time and hundreds of dollars (thankfully not thousands). They spend serious amounts of marketing money to court you with an appeal to the simplicity, but from our experiences I advise friends and fam to start elsewhere if they can.

I've been a customer for almost 5 years and honestly things weren't too bad becoming a new customer but since then obviously you don't have any interactions and basically pay your mortgage payment. I was called to refinance by Rocket Mortgage with what sounded like a good rate and an easy process since I was already a customer. I will tell you that has not been the base at all! They have spent several months trying to do the refinance, they a have asked me for ridiculous items and have made me submit the same paperwork multiple times. I'm now thinking they don't really want me to refinance so they're stalling and making it difficult. Through this process I get no contacts, just the online buttons to interact with and when I ask questions it takes weeks for a response. I have referred many people to Rocket and am now embarrassed I did. That will no longer be the case! I will update once this all comes to an end.

I contacted RocketMortgage to refinance my house. The initial call and conversation with the loan officer was smooth and the loan officer was very responsive. Shortly after completing all my To-Do's on their website, my refinance went into a black hole. No more communication from my loan officer and they constantly ask for new things. Although they told me I was pre-approved, the finish line kept moving. I have to keep monitoring my application on their website to see if they assigned more To Do's.

Rocket Mortgage completely screwed us on our attempts to refinance. We spoke with them in April and were approved. We were told to pay May and not pay June and the mortgage would transfer in July. We did as we were told. But come July our mortgage had not transferred and we were dinged for a late mortgage payment. They dragged their feet on this and kept coming back to us asking for current pay stubs since so much time had passed. We continued to give them everything they asked for as more and more time passed.

I have a mortgage with Quicken Loans/Rocket. I called about refinancing for information purposes as I didn't want to start the process and risk a hard pull on my credit which can lower one's FICO score. I decided to go ahead and do the refinance based on the historically low interest rates and the refinance fee that will go into effect 12/1/2020. The process was smooth up until I got my review of the loan origination fee and closing costs. The portion of the cost that was fees was $15,500. The portion that was prepaid insurance, taxes, etc was $4,500. This meant $20,000 in costs and fees to refinance.

It was really bad. Their process is awful but I also am sympathetic that they are in an unprecedented time of low rates, high interest in their mortgages and refinance and probably a shortage of trained personnel. It’s a difficult time for all of us. We’re all in this together.

Rocket Mortgage set up a closing date for me and then on the day of they did not have all the paperwork ready and it fell through! We tried to set up another closing date had to wait a month and they changed me $1,000 more than the original amount, telling me that I had a good deal. Such a scam!

The experience started very smooth and positive with a quick preapproval. I uploaded all the requested documents timely. After that communication was slow. Ultimately being told a month into it they need 2 years of employment history. Needless to say this could have been said in the beginning to save all involved a lot of time.