Rocket Mortgage

I've refinanced before and had a fine experience, but this entire process with Rocket has convinced me that if I EVER need to do this again, I would not hesitate to use Rocket. My loan advisor, Jenna, was superb at communication, explaining and re-explaining as needed, and keeping me up to date on the process. I found the interface for 100% of my interactions on my phone to be excellent. The app works very well. Each time I called I did speak to a different person, but each was very knowledgeable and consistent with their customer service and ability to answer my question or fix my problem. I am extremely happy with this process and will recommend to a friend, for sure.

The experience was good, all the folks, from all the different departments, were helpful, knowledgeable, and nice. It was a very positive experience, and it cost less than my current loan holder. I would recommend Rocket to friends that might be looking for a loan or refi.

Applied for a refinance. Received an initial loan estimate. Met with my approval. When it came to the actual loan process there was an additional $5,000.00 added to the loan estimate. On a $240,000.00 loan. An extra 2.1%. I was already facing higher fees due to my credit rating. Also, they were very aggressive with me. Asking for passwords to my retirement account, demanding information within the same day, double teaming me with two representatives. If you feel pressured, pushed or pulled, walk away. I did.

We wanted to remortgage our home and do some upgrades to the home. We looked to a few mortgage companies and came across Rocket. They were thorough and quick at remortgaging our home. Thanks so much. I would suggest them anytime to friends and family.

This was my 2nd time refinancing with Rocket Mortgage, I would not choose another lender. Both times, the process has been so smooth and easy. The online access is very easy and efficient and the customer service each and every time I call for anything is top-notch. Thanks, Rocket Mortgage.

Rocket Mortgage makes the compete Refinancing process as simple, understandable and perfect as it can be. They cross every T and dot every I before you even think of a question to ask. A very pleasant and welcome experience. Of course, with agents like Nicholas **, it wouldn't be anything but the best! Thanks Nick!

I had a super easy experience refinancing my home. Communication was clear, expectations were clear, and it was fast! Everyone was on the same page and knew exactly what needed to be done! Thank you for making this super easy!

My only complaint was with the amounts for my creditors wern't correct and one check was made out to the wrong creditor but overall the people that I contacted about the issue were quick and accurate. I will recommend to a friend.

Chase our Mortgage professional sneak onto the closing disclosure points that we had to buy. He did this without my consent and practically stole 3,000 dollars from me. By the time we saw this discrepancy we were told sucks to be you and if we back out we would lose the home we were trying to buy. DO NOT DO BUSINESS WITH ROCKET MORTGAGE.

NoI provided every document you asked for and there were no issues until 10 days after the closing took place. 10 days after the closing I still had not received my disbursement and had to call and ask what was going on.. Oddly enough, every other time you needed something I got an infinite number of emails from you. The gent in charge of the payouts was away and someone else spoke with me. Issue resolved...10 days late. Then, believing the payout to TD Bank Autofinance had been made by you, as I was told it would be, I received a UPS package with a check made out to TD Bank...you never sent it to the bank and it was made out for the wrong amount. Sloppy sloppy sloppy at the end. I suppose one could argue that these are Amrock Title Services errors, but I refinanced with you..they represent you, so they are your issues.

Quick, easy and simple process to refinance and get cash out of our real property equity. Very pleased with the process and people. I appreciate the digital upload of documents and the fact that Rocket took into consideration I was an existing client so did not have to provide the volume of documents usually required. My sales officer was knowledgeable and put together a proposal quickly after telling him what we wanted to achieve.

Everyone was very helpful and answered and our questions in a professional and timely manner. We would recommend Rocket to friends and family. Rocket kept us informed on a daily basis as to anything needed to complete on our end and what they were working on for their end.

Shane ** was great to work with when getting preapproved for our new home and when closing on it. He was personable and knowledgeable. I would highly recommend Rocket Mortgage to any of my friends who want to purchase a home in the future. Rocket Mortgage was recommended to us by several people and I am glad we went with them.

We were delighted with Rocket Mortgage from the start to the closing. The only thing that kept our rating from 5 stars is being barraged with mortgage insurance offers! Five notices in the mail, four almost identical on pink paper, two phone calls and a text (when I didn't answer the call)! I did text back asking to be removed from this list. I hate that our wonderful experience is blemished with this kind of unwanted pressure. We would still recommend Rocket Mortgage, but would warn anyone about what to expect after.

Our banker Nelson ** was knowledgeable and very positive to work with. In fact the entire team at Rocket are pleasant and professional, and the website is easily negotiable. The partnership with Amrock to close is seamless. Efficient, professional, and painless!

As above. No one could find the documents I uploaded. These were original Turbotax files that could not be opened by Rocket and I was told they could only open one page in the Documents. I would like to have those documents back if at all possible.

Ok let's see. From Brent to the whole crew of great folks. Thank you for all the hard work. We put you guys and gals through Hell and back. For 2 years we all have been through a lot of ups and downs. What makes it even better. Rocket team never gave up on us. We stayed strong and so did each and every one of you. We found our dream home and you guys drove us there. We can't thank you enough. We love you guys.

We had a great and easy experience with Rocket Mortgage. Our expert Fabio communicated with us in ways that were convenient for our busy lives. I didn't miss the local presence, because of how responsive Fabio was. I'd definitely recommend the Rocket experience to my friends.

Process was good at first but then after taking all my information, given a rate and type of loan I qualified for, it all changed. The rate was increased. The type of loan was changed and your underwriter was not pleasant to work with. She pretty much told me, "Take or leave it" and did not want to hear me out why she was wrong. I was on a time a limit to get this loan and I had already wasted 2 weeks with Rocket. I will probably never work with you again.

Very pleased with process and service. Your service banker was very knowledgeable and gave the best mortgage that suit my long term plans and terms. Your closing partner Amrock was very efficient as well. We appreciated the updates at every level.

I have noted the many 5-star reviews for Rocket Mortgage, but unfortunately did not have a similar experience. After paying off my HELOC, RM refused to issue me an intent to reconvey letter so I could clear the title to my home. They told me I would need to wait up to 3 to 4 months until the “paperwork” went through the system. By the way, the loan was paid off with a direct wire transfer from Charles Schwab, so the excuse of “waiting until the check cleared” was dishonest.

Everyone I dealt with was very diligent and patient with during the loan process. A lot of things had to happen to get my mortgage approved. Samer, Camerin, Sarah were all very responsive, they were able to find the right loan that I qualified for, looking forward to moving.

Excellent thanks to everyone that helped on my refinance. Absolutely best experience and would highly recommend Rocket Mortgage to anyone. Thank you again so happy with making the decision to switch companies. So much easier to work with than any other company.

I never knew a company could have a great personality. Everyone treat me like a king. Thank you. Tanner S did wonderful job of helping me with a crazy sister in law and failed effort to buy a home, but quick move to refinance my home was better.

I wasn't even planning on refinancing. I reached out via chat to ask about home equity. The representative suggested looking at refinancing due to interest rates still being low. Within a few minutes, she ran my credit, and I came out with a cheaper payment, lower interest rate, and $28,000 in my pocket from equity. We closed in three weeks to the day I first reached out. I could not be happier with the process. It was simple, stress-free, and very fast.

Rocket Mortgage did an excellent job. Every phase of the process went smoothly, except one. I was told I would not have a mortgage payment for February, but the money was deducted anyway. When I brought this to the attention of Rocket Mortgage I was told it could take up to a month to get my money back. It was direct deposit. I think it could have been returned the same day.

Never knew if Rocket was going to refinance my loan till the last minute. With a credit score over 800 and $170,000 equity and asking for $20,000 cash out. I was in the process of seeking to secure another loan from another company. Probably would not recommend Rocket mortgage to friends or family.

I was boosting for over 6 months about this company and refuse to talk with anyone else. Uploaded all financial doc's proof of income, or 1099'2. etc. They were satirist and gave pre approval 15 yr. Would get a final till open escrow then it changed with 3 days to perform. They said with the income have to be 30 year loan. Income was to the penny of what was uploaded on their portal. Their obvious plan tell me what I needed to hear and once all the pressure agents, escrow seller, etc I would simply accept a longer term higher rate! I canceled and contemplating litigation. It is outrageous stated first payment and to the penny how much to bring to escrow and e signed that I promised to move forward. They changed last minute ...Bait and switch. Unbelievable. I owned their stock which I now sold as well. I hope they fail miserably!

Very professional. Understanding quick closing and understanding your needs not a lot of hassle. Right to the point will help you every step of the way. Very pleasant people to work with. Would use Rocket Morgage again if needed. Want to say thanks for everything.

From start to finish, the loan process was seamless and efficient. Agents were helpful, knowledgeable and eager to help in any way necessary. We especially appreciated being able to apply from home and to even close at home. We would highly recommend Rocket Mortgage to our friends and family.

Every single person I dealt with through the refinance process was very friendly and very helpful. The whole process was very quick from applying date to closing date. I would recommend Rocket Mortgage to anyone in the market to buy or refinance.

Great customer service through and through. From the initial phone call until the closing date. All of my questions were answered promptly. Through the phone or the online chat. I'm very pleased with the overall experience. Will definitely recommend to friends and family.

Rocket Mortgage was a great help and made my purchasing experience very easy. They helped step by step with reminders without being intrusive. This made me get to my closing date without any worry because I knew everything was ready.

My husband mainly dealt with Rocket Mortgage. According to him every member was very professional and pleasant to deal with. When he had a question they were readily available to answer it or find the answer for him. The refinancing process went fairly smoothly for us and the closing date was agreeable with us.

Entire process was seamless. I really enjoyed not having to have phone conversation with anyone throughout the entire experience. The initial chat with Courtney ** was quick and very informative The visual to-do-list for my tasks and also Rocket Mortgage's tasks were very helpful and made it very simply to see where the process stood. To close, I dont plan on ever using another company for a mortgage. Even if I can find a lower rate elsewhere, the ease of the closing process with rocket mortgage can't be beat.

Good experience at this mortgage company, also just We recommended to the people and clear and easy process. They are Efficient, Diligent and Pleasure with work with them. To take an excellent pleasure sweet and patience way, when you work with Rocket Mortgage.

From the first contact t with Rocket Mortgage, I was treated with respect and there was professionalism from every point of contact. The process was concise and took very little time. There were no complications and the entire process took less than three weeks.

Throughout the process I felt as if Rocket requested more and more information after having received the same information already. Additionally, at times, it was difficult to get a call back in a timely fashion. As my original mortgage was with you, I understand there are federal guidelines, but I had to do more to prove my ability to repay this loan than I did my original loan. But the real frustrating and aggravating part of the process was with Amrock as we moved toward closing.

It was pretty pleasant but took a really long time to complete and pretty costly. We actually got a cancellation so at one point we thought it was not going thru and finally someone called us and got it all straightened out.

We started our process with Cecilia **. It was a very confusing conversation (at some point she said she was confusing herself). We were told many times we'd get a call back, and ending up having to call ourselves to find out where they were in the process. We even at one point talked to Cecilia's boss. The cost of closing keep on changing. It was not a good experience. We finally got things done.

From the beginning, Dustin made our refinance easy to understand and guided us through the process. Anyone who has ever called me from Rocket Mortgage’s processing team have been very helpful. I appreciated the timeliness in which we were able to close as well, and the closing process which took less than 30 minutes. Would recommend Rocket to anyone!

Everything about this was efficient and done in a timely manner. There were no delays and everything was done as promised. Every single person we dealt with was pleasant, knowledgeable and always took the time to listen to any questions and answer professionally. Could not ask for a better experience.

My homeowners insurance policy paid out a sizable claim to repair damages which occurred in a state of emergency weather event. The check was made out jointly to me and my lender. I followed instructions by my lender to endorse the check and send to them. I have been disputing which repair services required a licensed contractor per state law. The employee at the lending company assigned to my claim thought it appropriate to advise me to “google” the laws, when I requested documentation of that law. I requested the law in writing because I already had informed my case specialist that her information was incorrect. I took my case specialist advice and “googled the law”.

Our refinance activity was very, very good! The process was easy because we were able to use the existing loan's information as the base, thus avoiding the need to submit lots of new documents and having to get information. The closing was smooth and professional..

I’ve been working with Rocket Mortgage/Quicken Loans for many years and they are my go to mortgage company. The process is always easy and thorough, yet fast. The portal makes it super easy to upload your documents and check the status of the loan process. Whenever I have mortgage needs, Rocket is my go to mortgage company.

After my initial inquiry, I was contacted by a loan officer who helped me consider my options. From time to submitting the application to final closing was approximately 15 days. The process had very few snags and overall the experience was great. I say snags only because each day I was responding to requests - but that is how any refi goes. :)

Laura **, guided me in the right path with great expectation to get my loan refinance from beginning to end. She was truly direct and contacted me even on her off days when I had questions. Great dedication. I have informed my friends and family about my great experience. Thanks

Everything about the process of this refinance was outstanding! I had already been a customer of Rocket but this second refinance was even better than before. Ardi stayed in touch and did what he could to get a lower rate. He was personable and definitely know his job! Amrock was good to work with too. Their closing agent Brad ** accommodated our time and location to meet. He was personable and efficient. I couldn’t have asked for a better overall experience with Rocket.

The process was smooth and quick. Took care of my personal needs and I would totally recommend to family and friends. Also went from a 30 year term to 15 year term and saved several thousands of dollars. Super excited to move forward.

They inundated me with calls trying to sell me a mortgage without telling me they had already purchased my current mortgage. Took them a month to let me know, by then my payment was late. I’ve never had a late payment before. Since they didn’t let me know, I had recycled a check from them that appeared to just be more junk mail promotional material.

Quick and easy. Just had to sign a few papers and provide documents. They handled the rest. We're able to reschedule with ease after I got sick. Would highly recommend to new home buyers or those looking to refinance their mortgage.

Hard to believe how simple and stress free this was. Any small changes were handled quickly. Everything flowed fast. Closing at our house was simple and convenient. Unlike any other real estate transaction we’ve ever had as it’s usually stressful with big problems popping up regularly.

Only issue I had was a misspelling of a name on the documents. I went back and forth several times before finding out that it was not going to be an issue at closing. So maybe better listening and better understanding could have helped.

I was generally happy with my refiance experience but during the initial refinance I was told taking my ex-husband off of my mortgage would be a qualifying event for the refinance. When my closing stalled for 2 weeks, I was later told since the interest rate and term was the same and I wasn't taking cash out, the refinance wouldn't process. I then had to pay $1,000 to lower my rate 1/8 of a point and get the refinance to process. It was frustrating having to deal with this when I had been told otherwise initially. Additionally, I was frustrated that no one had reached out to me in the two weeks to clarify the situation when they were having issues.

My experience with Rocket Mortgage was very fast and highly efficient. My customer representative Chloe ** was very knowledgeable, friendly and explained things as we went along. She is truly an asset to this company and her assistance didn't go unnoticed by me. My only concern was, I believe that the fees were high to obtain my refinance though.

From my first phone call the representative was friendly and professional and had my best interest in helping with our refinance. Everyone else thereafter were the same. The process went quick and smoothly right up to closing. I highly recommend Rocket Mortgage for all your mortgage needs!!

We had a great experience. We expected the process to be challenging considering the circumstances of the pandemic but the process as a whole was very streamlined. We had wanted to do this for a long time and glad we took advantage of the rates. Definitely would consider again in the future.

Staff were great and very professional. The process to get things done was good, till I had to submit and explain and inquire on my credit score. I had to explained to 4 different staff what was going on with that matter, and for some reason that same matter kept on coming on my record, and staff not communicating among themselves about this matter. I had to literally explain the same matter to 4 different staff members on different occasions/dates.

Outstanding people. I've never been through this process, but the banks did not treat me the way these two have. I felt important, like was their only client. The process was very personal and Andrew Z. was professional yet personal with me. I always felt as I could could call and ask anything at anytime without being a burden. I don't think I would have made it through all of the FHA hoops without Andrew and Angela. Thanks you two.

My refinance started like any other with a fantastic mortgage banker named Michael **. He was available when needed and was able to communicate in a respectful, thoughtful, and professional manner. It was joy working with Michael. I would strongly recommend Michael to all my friends and family. Nevertheless, documents were submitted and all was progressing until it was determined my ag-zoned property did not qualify for jumbo lending. I didn't have time to become crestfallen because Kurt ** called to save the day and the transaction. He is a superior Solution Consultant. He identified another way to get the refinance completed. Once again the process was initiated and with the highly skilled Kurt the refinance was completed with satisfactory terms. Both Michael and Kurt are true assets to Rocket Mortgage!

Everything was done in a professional manner. Everyone we worked with was very helpful. We would recommend Rocket to friends and relatives. They were efficient and timely with their part of the transaction. We enjoyed working with everyone. Thank you for all of your work on our behalf.

I have been financing with Rocket Mortgage for several years. They were Great to work with. At this time I refinanced 2 properties with Rocket. Once again Great to work with,. Eron ** was my Loan Officer. He was GREAT to work with, Thanks Rocket.

Chris ** was great. He told me we would close in 2 weeks, however it took until Jan 2022 to close. That put me under a lot of stress that I really wanted to avoid. It was not his fault. However, everyone was very nice and professional. Thank you Rocket Mortgage.

They were fast, accurate, professional and the customer service is outstanding. Rocket mortgage made it possible for me to purchase a home when I didn't think it was possible. I will be recommending Rocket mortgage to all my friends relatives and anyone that's looking for a home. You guys are the best. Thank you.

Working with Patricia was a amazing experience. She was always on constant contact with me unlike my previous experience with other companies. She was always upfront with me and and set up good and accurate expectations for the time frames that we were working with. Really good overall experience and will recommend 10 times out of 10.

The start was easy and fast but after that there was NO communication. We had called, texted and emailed questions and received no response. The closing was easy and quick. Amrock did answer some of the questions before our closing. We have family working for Rocket but we did not receive a discount nor did the employee receive anything for recommendation to Rocket. Everything is done by computer so I'm sure you could have rectified the problem.

My Loan Agent Carlos was great. Rocket process was pretty simple. AmRock was terrible. Payoff checks were never sent out to me. Had many emails with them and took over a week past closing to get them to reissue checks. Terrible customer service. On my previous refinance with Rocket, AmRock was a hold up on closing as well back then. If I have need for another home loan in the future, I probably will shop around due to the two bad experiences with AmRock. I’m assuming that Rocket owns AmRock.

Rocket Mortgage is without a doubt the most organized and efficient company I've done business with. I was kept well informed throughout the process and always got a quick response to any questions I had. A Plus to you & your staff.

This is the 3rd time we have used Rocket Mortage (used to be Quicken Loans). Super friendly, very helpful & knowledgeable and the ease and transition of everything went smoothly. I would highly recommend Rocket Mortgage. Everything was online and then we closed with a Notary at our home residence. Thank you for making our refinance experience great.

Rocket Mortgage has a professional, courteous staff who provide efficient, cost-effective services, whether purchasing a property or refinancing. During our refi process, our mortgage banker searched several options available to us to ensure our rate was the lowest. We highly recommend Rocket Mortgage.

Did a last minute loan to try to get the purchase completed in the 2021 tax year, and Rocketmortgage came through in every aspect: title, inspections, great rate, good communication, checklist of what needed done and when, and pleasant folks to work with at every step.

We really enjoyed this experience. It was very quick! The rate was great! We cut five years off the loan. I would definitely recommend Rocket Mortgage! The loan was completed in three weeks. It was very, very easy, fast and efficient.

Everything went smoothly. Sending checks to pay off my loans to other lenders was a pain since the payoff amounts had changed and now I'm trying to collect from them. The people who worked with us were very helpful. Thank you for your help.

My wife Jeannette and I are happy with the professionalism and service we have gotten from your Rocket Mortgage Service Team! Thanks for making it possible for us to be able to refinance our California Home Loan #** as well!

We did a home refinance with no cash out for lower interest rate. Disappointed: we locked our rate on Cyber Monday with 20% off closing costs, however, we did not get the 20% off. That’s disappointing and false advertising in my opinion.

After contacting Rocket Mortgage and connecting them with my realtor I started the loan application process. A contract that was signed by the seller and myself that stated money from the sale or escrow of the home would be used for a necessary repair. Copies were sent to the rocket mortgage account manager stating as such. I then sent a 500 dollars good faith check to proceed with the loan. After weeks of going through the mortgage process rocket mortgage informed me they couldn't give the loan because the repairs needed to be done prior to sale even though they knew of the agreement weeks before.

Thanks for helping me buy my first home. I was in a desperate situation and Rocket Mortgage helped me find something quickly and within my budget. I feel like I can get my life back on track and I am secure.

Everyone was helpful and understanding in the process. Timely updates are appreciated. No complaints. My only objection is automatic paperless statements, which I may have indicated I want by missing something, but I prefer monthly paper statements- even though I intend to pay online.

Everyone that I came into contact with regarding my mortgage was very helpful and professional. Yes I would recommend Rocket Mortgage to others and have already done so. Glad I let Tara ** talk me into using them when others had told Me not to

Our Rocket Mortgage rep was the best - he was helpful, very responsive, and moved the process along quickly and efficiently. We have worked with Rocket before and have had a smooth, simple transaction both times. I would highly recommend them.

During the process my agent was wonderful with communicating and handling everything. When the closing agent called with final Number the price increased about $300 a month with an explanation of a concern I had from the beginning and was assured it was already factored in. Basically I was told a low number because that’s what I wanted to hear then just before closing the actual Number which had I known from the beginning I would have done more research. Since then I have heard this exact same situation happen with other individuals.

Awesome job. Quick and easy.. Thank you Rocket for doing a wonderful job. Wouldn't want to go anywhere else. The appraisal went well. They closed as fast as they could. The department worked well with each other to make it a smooth and easy ride.

Everything was excellent except the appraiser was rude and didn't seem to want to do his job. Talked over us and was in a big hurry..Set us for a Sunday appt and then acted like it was a big inconvenience for him to be here.

I called to ask about a home equity loan. The representative convinced me to let her pull my credit score, and then I was on hold forever, and then she had to send my information to someone else, who played phone tag with me and then kept me on the phone for another hour, only to tell me, finally, that they don't offer home equity loans. This second representative then wasted more of my time badgering me with personal questions having nothing to do with my qualifications for a loan (as she herself admitted), then hammered away at me trying to talk me into refinancing my first mortgage, told me I would save money, but a quick back-of-the-envelope calculation confirmed that this was incorrect--I will pay less to get a home equity loan with someone else (even at a higher rate) than to refinance. I thought she was supposed to be an expert. Just terrible.

Good interest rate and lower monthly payment with equity out. Knowledgeable banker. Effortless close. No cash needed to close. Everything was easy and online except for notary at our home day of close. Samantha ** provided outstanding service throughout the process.

They took care of everything!! Very efficient, and a small group of people I was in contact with, which I loved because they new my case through and through! They answer and explain all questions perfectly! Highly recommend to anyone looking to buy a home for the first time!!

Everything went smooth as silk. Rocket staff was great. This was my second refinance with Rocket and both were equally great. One thing I appreciate about Rocket is their staff is American and I have zero difficulty understanding them. This seems to be rare this day and time. Staff was always knowledgeable and answered my questions on the first contact.

Excellent customer service.. Kudos to Matt ** and Ryan **. Very fast and efficient...minimal aggravation...everyone seemed to be focused on expediting the process as quickly as possible. No hidden surprises as far as I can tell. Great experience all the way around.

Very easy and very quick to work with. They also offered the best rate I could find. I would highly recommend them to anyone looking to refinance. I have already referred three other people to them and they also thought they were great.

Nate ** was there for me every step of the way. He went above and beyond my expectations. I was however disappointed in that I was only given one third of my original amount requested and promised. However they told me I can refinance again in 6 to 8 months.

Outstanding customer service by DJ ** and everything was clearly laid out, processing was efficient, and overall highly recommend. The online portal and text messaging capability was excellent. Being able to do mostly everything online was great and your rates are excellent.

It was good to be able to do things so quickly and easily without ever getting on the phone to have to talk to anyone. Should always do business like this. Would recommend to others if they were wanting to sign up and use this service this way.

I recently refinanced my home with Rocket mortgage. The staff were friendly, professional, and very helpful. The process was very quick and easy and I was kept informed the whole time. I would definitely use them again and recommend their services.

Emily ** was so wonderful and helpful through our entire experience! She was there to answer all of our questions. Even after her part of our loan was through she continued to help us. The whole team of people at Rocket Mortgage were very helpful and professional!!

Zachary **, Senior Mortgage Banker. Call or text. ** Email: ** SocialProofLink: **. Zackery sent me this text message as I had inquired about removing $25k from my home and refinancing to get a lower monthly payment and a lower interest rate…. "Tony, we just secured $350M worth of 2.99% for over 2pts less cost than previously presented. We want to get you locked in and secured asap with this incentive. This will go very quickly. When are you free? Getting you 25k, dropping to 2.99 we would have new payment for you at $975 including tax and insurance. No out of pocket or appraisal." We deciding to take advantage of this offer and asked Zackery to get us in, then Zackery sent me another text.. "I have some tough news Tony. The allotted 350m we have for 2.99 was used. When I went to lock the pricing was no longer at the promo costs. I can structure the loan for 30 year, 25k back, payment at $1,008 and fixed at 3.25%…."

My friend who is a disabled vet applied for a mortgage with Rocket Mortgage. They pre approved his loan, but then turned him down 5 days before closing with no explanation. Do not use Rocket Mortgage. They treat disabled vets badly.

Great process very much like our lake home purchase in May 2021.... Professional, timely, courteous reps. From beginning to end the process was extreme fluid. The process was effectively outlined and managed accordingly. Very proud and happy we went with Rocket for both the purchase and ReFI.

Awesome staff. Great company. They went above and beyond. They work 7 days a week to get your loan through. Justin, Tiffany and the entire staff was there for you day and night. If you're looking for professional knowledge this is the perfect company.

Our recent home purchase resulted in a new tax assessment which significantly increased our tax liability. Geothermal had been installed in the home and was not part of the previous assessment. Rocket Mortgage was able to work with us to get a lower rate and absorb the drastic change to our taxes. The process was quick and easy. Overall, it was a wonderful experience and we are very happy with the result!

My experience was absolutely amazing and easy. The process from start to finish took a little over a month and was very easy. They took care of all the work and make it easy to upload all your info. The people are really friendly and helpful with anything you need.

I thought the whole process went very smooth. Document transfers. Appointments made on our behalf, Appraisal, notifications, and closing representative was prompt, efficient and addressed all of our concerns.

I started out pleased with the process, but got dissatisfied as it went along. Got too many conflicting answers, quotes etc. Everyone seem to be passing the ball, when I had certain detailed questions. I went with you all, but should have stuck with my original mortgage company.

I was contacted by Rocket Mortgage regarding refinance options on my existing loan with them, which was originally set a year ago as a 20yr fixed @ 2.625% loan. They pulled my credit report and initiated the process of reviewing what my best options would be... A day later I logged into my account to find out that they had initiated the process of a new loan for refinance (17yr fixed @ 2.625%)...Yes the same rate!! They had rolled in my existing escrow into the old loan which lowered the principal (without my consent) and initiated a new loan with the following fees:

I took out my third mortgage with Rocket and all went well. The process was seamless and I was totally satisfied. This is where we should both be happy and go for the long run, but no, not this "new" Rocket. I got my home in May of 2021 and I have received 12 phone calls and complete refinance paperwork from These jokers. Are they selling extended car warranties on the side?

The experience with Rocket Mortgage was easy and stress free. Rocket Mortgage professionals guided us through the process smoothly with their knowledge and expertise and we were able to close the loan very quickly. We will definitely recommend Rocket Mortgage to our family and friends.

Rocket mortgage practices a cheap scam method to sell their mortgage. They initially promised to beat the competitor's offer but two weeks later called and changed the term and the cost of the loan. They did this practice even in the beginning but I told them that I have a finance degree and those cheap methods are not going to work with me. I felt I am dealing with a used car dealership where they try to screw you any way they can. They overpromise and underdeliver. Stay away from them and work with a local broker or a bank. Someone you trust.

Working with Rocket Mortgage for our home refinance was a great experience. Our Agent, Allen ** was very helpful throughout the entire process. He was always available if we had any questions and always kept us updated. We were very pleased with the outcome of the loan and we would definitely recommend Rocket Mortgage to anyone to finance or refinance a home. Great customer service!!

We were contacted by Rocket regarding refinance options for our existing mortgage. We agreed to proceed, authorized pulling credit reports, submitted payroll information, tax records, etc. and several weeks into the process was cancelled. Reason given, they couldn't get an appraiser. Their solution, drop the refinance and suggested we go to another lender. When I called in to discuss the matter they admitted knowing they couldn't get an appraiser, its an ongoing problem. So Rocket hit our credit and took our financial information in a fraudulent manner when they knew they couldn't provide the refinance they offered us. Rocket is just scamming people, collecting information they have no right to have, ding peoples credit and then run like cowards. I'm a long time customer and told to find another bank for my needs. What kind of customer service is that? Rocket is just crooked! Beware!

Thanks for helping me out with my loan. Everything was good. Took a while before we got it done but finally we got it so I was pleased working on the next project. If needed I will come back and do this again. Thanks.

Great, easy process start to finish. Josh ** was helpful knowledgeable, responsive and patient. Portal was easy to navigate and updated often. Tanvi was also great and helpful. Everyone we spoke to was polite and had great customer service. Will definitely recommend Rocket Mortgage!! Great job!!

Only issue we had was that we were promised to close early December and then no payment until February. When we closed they made us aware that our fist payment was going to be due in January. If we wanted to correct this we would have had to start the closing process all over. No thanks, what a let down. Otherwise the process was fairly smooth and we got what we were promised.

I applied for a mortgage online and was approved. When I spoke to an agent on the phone they told me I could only qualify for $100K loan based on my income which is well above the national average. My debt to income ratio is also very low since I only had credit cards at the time. I ended up going to a different company and just closed on a $254K loan with just myself on the mortgage. Rocket mortgage still calls every few weeks asking if I would be interested in refinancing even though I have told them no and to take me off their list. The rate I got from the other company was also a quarter percent lower than what I was told about through Rocket Mortgage.

Our refinancing experience was Amazing. We didn't have any issues with the process and every question we had was answered almost immediately by Ryan himself or someone who was covering for him while he was out of the office. I am very pleased with the outcome and how fast and easy the process was. I will be looking forward to doing business again in the future.

I'll admit I was skeptical using a big national company after using a local mortgage broker for my previous home purchases, but I ended up very impressed overall with Rocket. All our contacts did a great job of keeping us updated on the process and we're very proactive with communication. I appreciated that they were responsive to calls, emails, and even a few texts we exchanged. I'd definitely use them again.

I had an awesome experience. It was a short process and the app made everything super easy. If I had questions the response was very fast. I like the way that my documents were obtained. All I needed to do was sign permission and they obtained all necessary information. There was no need to look for pay stubs, W2 forms and fax or email them.

I reached out to Rocket Mortgage for a preapproval prior to engaging a realtor and starting our home search about 2 months ago (October 2021). During this "preapproval", I sent all the required documentation needed within a few hours of it being requested, and was always timely with providing any and all information to pre-approve my husband for a home loan (I am self-employed so my income couldn't be used). After reviewing our income information, Sean **, our lending agent, preapproved us for up to 570k for a home.

I was recently contacted by Rocket Mortgage to refinance my home. I told the gentleman upfront I was not ready for an appraiser as I had electrical issues that were being addressed and it would be at least 2 weeks before I was ready. I was told, "That's no problem, let's go ahead and get this rate locked in." My credit was excellent. I was approved for everything straight across the board. I was hesitant about having my hard credit pulled. I was hesitant about not being ready for the appraiser but I was assured it would be no problem waiting 2 weeks for the appraiser.

For those who are looking for a quick summary of my review, my answer would be that you should steer clear of Rocket Mortgage. It has been the worst experience I have ever had. Approximately in March of 2014 I purchased my home jointly with my mother. Not a penny has been put into this home by anyone other than myself. I have spent the last 7 and ½ years fixing my credit and working on the home to improve it. Last year I got a new girlfriend and acquired a new instant family. There are some things that we needed to improve on the home and decided it was time to take it out of the other person’s name.

Was done very quickly and accurately at a good rate and with low costs. Our refi was closed in two weeks. Everyone was very friendly, professional and knowledgeable. I would highly recommend Rocket to anyone looking for a great home loan.

Lisa was great in helping me figure out the best options for refinancing my mortgage. The closing went smoothly. I was able to obtain a lower rate, a shorter mortgage time, and increased payment towards my loan versus interest.

Starting with our mortgage advisor, Amrit, and ending with our Amrock broker, the whole experience was TERRIFIC! Loved this transaction and look forward to the next one! Everything was explained and communication continued through the end of the refinance. Very pleasant and streamlined! Thank you!

Megan was quite helpful in providing me information regarding a possible refi of our primary residence. We plan to discuss and get back to her next week. Based on the information given, we should be able to make a thoughtful decision.

Would like more personal one on one vs text or email. Seems like every time I called I was mostly directed to a voice mailbox and the return was via an email. I try not to use email because I get so many solicitations it’s hard to find what I’m looking for.

I had a really good experience refinancing my mortgage with Rocket Mortgage. I shopped around to several lenders and Rocket gave me the lowest interest rate. Process took 3 weeks from application to closing. Loan officers were knowledgeable and responsive. Would use them again.

Rocket Mortgage made it very convenient for me. Every time I got stuck on something because half my things were in storage they were able to walk me through how to get a new copy Of information that I needed. They were extremely helpful, kind, considerate, and knowledgeable on how to get the best mortgage for my house. My husband and I have used them several times before and each time it gets better and better. I would strongly recommend rocket mortgage to my friends and family.

The people at Rocket were so nice to me and so very helpful. Kate ** went above and beyond helping me with the many phases of this refi. She deserves a "gold star"! I was informed by various individuals all of the steps as they happened.

The system set up for paying creditors.. The checks sent to pay off my credit cards was too long. My creditors got paid off, weeks after closing of mortgage. The way my taxes were estimated for escrow, due to being a newer construction because a tax appraisal was not completed before closing of mortgage.

Starting with my first contact to my last contact everyone made refinancing so quick and easy, I have refinanced with Rocket Mortgage several and it is my go to mortgage company. After a friend of mine tried to refinance her home with a couple of mortgage companies she finally took my advice and went with rocket mortgage and is now beyond happy.

The whole experience was phenomenal to say the least. I wasn't looking to refinance but when I was told about how low the interest rates were my interest was piqued. I told the agent Alex to run the numbers he got back to me within 15mins and I was excited, to say the least. The refinance process was started and I had a closing date within 48hrs.

Ken ** and Chris Elza are the most deceitful/incompetent people I have ever worked with. Rocket should be ashamed that these individuals are representing their name. First, I was considering Rocket and a competitor, I already had a purchase with Rocket and was looking to refi. Unfortunately, I received a significantly better deal with loan Depot, thus I told Chris, that unfortunately, I will need to cancel. Chris told me to send him the info from Loan depot and he could match, When I had done so, he went silent. I had to follow-up with him multiple time, only to be told that he could not match it. I completely get it, but why then tell me to send it and that you could, only to then say no.

My original mortgage was with Quicken, now Rocket Mortgage. I have two refinances with Rocket, and I must say: every experience, and every single interaction with Rocket Mortgage has been an absolute pleasure! Easy, informative, and fast every step of the way! These are some of the nicest people you could ever deal with. And I mean that! I can't say enough. I've always been happy with their services. Rocket Mortgage is the BEST IN THE BUSINESS!!

We used Rocket Mortgage for our original loan and then again for refinancing. They were 1st class all the way. We had the entire process explained thoroughly and when we had any questions along the way, everyone was so helpful. I would highly recommend them to others!

This was a great experience from the minute I applied for a refinance mortgage on my home. The process was smooth and any questions I had were answered quickly, although there were not many as the process was explained in detail throughout the loan application and through closing. The closing was quick and they actually came to me. The best experience of just about any transaction of this size that I have had. I highly recommend Rocket Mortgage to anyone who is looking for a mortgage.

Everything went great very easy to work with would recommend to most anyone. Everyone was helpful and we had a clear understanding of the process, you have a well trained staff that seem to understand what we wanted and how to work it out. I can't say enough about the ease and seamless process that was provided. 5 Stars all the way, I hope to do more business in the future if needed, I would be a return customer.

This process was simple quick and efficient. It was also easy to navigate and complete all the uploads needed. Closing was so streamlined and simple. Most of the signatures were done online and the home closing only took a few minutes.

Very efficient and rapid process, especially compared to previous experiences with other mortgage companies. The electronic process made the start to finish experience so much easier and more pleasant. We didn't even think about going to another company when we refinanced this last time.

I have enjoyed working with Rocket Mortgage, Heidi made it very easy. She understood all our needs and what we the best way to achieve this, we trust her to help us make the best decisions for our household. Everything went so smoothly and she guided us through all the paperwork which we were able to do most of it digital… So easy and convenient, we closed so fast as promised.

Our experience with Rocket Mortgage from Mo to Marcellus to Summer was fantastic. Each step was easily explained and efficiently accomplished. As first-time homebuyers, Rocket Mortgage gave us confidence in the process and ultimately the joy of ownership. Everyone was responsive to our questions and concerns. THANK YOU!

I had a great experience - everyone was super helpful and communication was fast and refi was easy and fast. I had my money in less than 30 days. The only hiccup I had was on my end with current employer verifying employment but everything else was smooth sailing.

Fast, easy, friendly service. From start to finish the friendly staff helps step by step to ensure an easy simple experience. I would recommend the online experience to anyone. I am extremely satisfied with my experience at Rocket Mortgage and will definitely be back for all my future needs.

I wanted to refinance my mortgage. I tried several other lenders but they wanted so much paperwork and had such high closing costs it was not worth it. Most did not understand life is online and would not accept anything but old fashioned paper. Rocket understood that everything is online today. They wanted documents uploaded, not mailed. They understood I don't get pay stubs but could provide all the information online through a different format. Everything was easy. The rare times I needed a human, they had competent telephone reps. The entire process was accomplished in a few weeks.

I have a lot of bank connections being an accountant, but when I did reviews on the best mortgage company, Rocket Mortgage kept popping up. I went with Rocket and it was the best decision I have ever made. Rob was totally wonderful and so responsive. He called exactly when he said he would. He checked in, and made sure things went smoothly and he was quick! I tell everyone about him.

I can’t speak highly enough of the services provided by Rocket Mortgage. My home refinance loan was delivered quickly and as expected with no surprises. Don’t look any further. They will provide you the best experience possible from start to finish!

My experience was and always is excellent. The whole process from application to signing was seamless. I appreciate all the communication and updates. My questions and concerns were addressed in a timely manner. Rocket Mortgage is my go to for all mortgage loans.

I was preapproved and then approved for a mortgage in Aug/Sep. Fast forward to now when I'm about to close on a house. Rocket mortgage all of a sudden starts coming up with issues that have already been addressed and then they tell me the loan isn't approved. That's some shady business right there. I sent them all this paperwork and was told for weeks that it shouldn't be a problem. This is not how you do business. You guys SUCK!

Great service, fast results, extremely pleased with everything that was done for us. Would recommend Rocket Mortgage to everyone. Glad of the choices that was made to achieve the goals that my wife and I had. Happy that we chose rocket mortgage for our business deals with them. Thanks again.

I recently used Rocket Mortgage to refinance my mortgage to lower debt and and get a lower interest rate. It’s started out fine, they promised they could do what I asked with no issues. I requested for additional funds to purchase a vehicle as well. I was informed that there was money in my escrow account that would be reimbursed to me after closing and extra funds wouldn't be necessary. I obviously listen to the advice seeing they are the mortgage professionals. After closing, I received a check for a fraction of what was promised. They failed to say that they take the escrow overage to pay off the original mortgage pay off amount.

We recently re-financed our home. We were given a start time of Dec 1 to have our first payment due on this new loan. We received a hard copy letter on Nov 24 stating that our payment was late. This was the first payment and to our understanding was being requested one month early. We immediately began combing through emails and voicemails. No voicemail was left from them, although Vanessa a supervisor told me without any dates or times given - that an automated service called us several times. Again - no voice mail, no dates, no times and no numbers given to me during the call to Rocket Mortgage to support her claim. We did find two communications sent through email in spam. Immediately my husband set us up on an auto-draft to ensure that this does not happen again. I called to speak to a Rocket Mortgage Rep the day after Thanksgiving. He was polite but not helpful so I asked for his Supervisor to call me.

I love working with Rocket Mortgage. You make the entire process painless. Andy was great, responsive, timely, and knowledgeable. The only piece of feedback I have is I somehow ended up in the queue again for refinancing calls and got call after call, after call from Rocket Mortgage asking me to refinance within a week after this one closed. I think this happened because I was on the app trying to see the payoff amount for the loan I was refinancing from, which triggered me to get back into the system thinking I wanted a refinance. This process should be cleaned up and cross-referenced with people who just refinanced less than a certain time threshold.

I was pleased with the ease of my refinance and getting the deal closed in 2 weeks. I was also pleased with the process of uploading my documents to facilitate the process. I was also pleased with the availability of the appraisal process.

I refinanced my home with Rocket mortgage. I worked with Doug **. The best experience. Pain free. I was really shocked. Everything he said, he got the job done. Doug, Always updated me up until the closing. He made it happen. So grateful for him. Very professional. Rocket mortgage rocks. Will definitely refer. Great rate. :)

Harassing phone calls to refinance. One year ago I refinanced with Rocket Mortgage. It went pretty well but fair customer service. (And promised one thing then given another. But that’s for another day or review). The problem starts about 5 months later. Been receiving 3 to 5 phone calls a day. Several days a week. I’ve asked them to stop as it is borderline harassment. I was told in the documents you signed when you refinanced with us that you understand we will be notifying with advertising.

I have gone through the mortgage process several time in my life. This is the only process I backed out of. The appraiser they hired compared my property to a different neighborhood/city. She also did not take into account lot sizes. I tried to argue the appraisal to no effect (first appraisal I have argued). I had to pull out of the loan. While I realize they hire the appraiser through a 3rd party, my application fee was refused to be refunded. There were several material errors in the appraisal not addressed. I spent two hours on the phone just trying to get to the appraisal review department before they sent an email refusing the refund. I will never use them again. I certainly did not hire the incompetent appraiser and as a single mom, having to pay for such a bad appraisal really hurts.

The folks at Rocket Mortgage guided me through the process and made it an easier experience than I anticipated. I specifically want to thank John ** in the Detroit Michigan office. He was instrumental in resurrecting the process for me after some initial complications at the Arizona location.

I wasn’t sure about using Rocket Mortgage, I’m not real comfortable with everything being online, but I’ve been very satisfied. The process ran smoothly. The bankers and other representatives were helpful and assessable. My realtor was also pleased with the people she dealt with. And we have our new lake house.

Overall, I was excited about how most of the mortgage refinancing process was seamless, everyone was very helpful and knowledgeable. Everyone made sure the experience was quick and easy and they achieved that! Thanks so much for all of your efforts as this refinance has allowed me to pay off higher interest debt.

My experience was great overall. Sean ** (pretty sure his last name) was very helpful and things started off great. However, the process was slowed when Amrock needed to review some information related to a possible lien on our property. I was never contacted by Amrock, and if I hadn’t asked, I don’t know that I would have known about the issue at all. This ultimately delayed our closing by several weeks.

Refinancing my mortgage with Rocket Mortgage was an extremely quick and easy process. Matt was especially helpful and always answered any questions or concerns promptly. My suggestion is about the actual closing. The title company said I needed a cashier's check but Rocket Mortgage wanted debit information. This led to some confusion and I would suggest correcting this issue would be very helpful. Other than that the entire process was terrific.

I received excellent service from start to finish every step of the way. Rocket Mortgage helped minimize the stress involved in purchasing my first home. They were extremely responsive, patient and knowledgeable. I would highly recommend them to anyone looking for a mortgage.

The entire process was smooth and well organized. Despite being an online process the communication was great. The to do list really helped keep things on track. Joseph ** and all involved were professional and courteous. It took a little longer than I expected but some of that time was waiting on me to complete some steps.

All staff at Rocket Mortgage are knowledgeable, experienced, professional, and client-oriented. It was a pleasure to work with such friendly and qualified people during the refinance process. Thank you for your excellent guidance and service throughout the refinance process that helped make everything move along smoothly and without issues.

We had a great experience with Shane and Melita until Melita happened to take time off the last week before closing when we needed her the most. This was a difficult process & as first time homebuyers it was on us to constantly call and follow up to make sure everything was ready for closing. I understand people have their own lives outside of work but it’s hard when you email or call Rocket Mortgage and each time you are talking to a new person who isn’t involved in our case. I just feel like she abandoned us in the clutch time that we neede