About Rocket Mortgage
Rocket Mortgage (NMLS #3030) offers an online application process to help borrowers get home purchase loans and refinances. You can apply for a mortgage and manage the loan completely online through Rocket’s website or mobile app, and the company’s representatives are available by phone if needed. Rocket Mortgage is a popular option for refis in particular.
Overall Satisfaction Rating
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- Largest U.S. mortgage lender by 2021 numbers
- Available nationwide
- 100% online application
- No in-person services
- No construction loans or HELOCs
Rocket Mortgage provides a digital home loan experience. Some find the service impersonal, but others enjoy the convenience. Rocket Mortgage also offers customized recommendations and free educational resources.
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When we requested preapproval, we were even sure we were buying a house. Kurt ** was simply amazing to work with. He continued to reach out and when we chose a home for purchase, he went above and beyond working with our realtor (who wasn't working to ensure things went smoothly for us) and ensuring things were in place for closing on an extremely tight and unreasonable deadline. I'm so impressed Rocket was able to make this purchase happen for us. HUGE shout out and much love to Kurt **!! Definitely recommend them for any future purchases or refinancing needs!!
The whole team was excellent. I started with financial support from Edward **. He really got the ball rolling in working towards getting our new home. Once his part was done, the other teams were really nice and answered all of our questions. They made us feel at ease thru the whole process.
Working with Hailee and the team was a great experience. We had many questions as this was our first home purchase. They were all so helpful! They were always prompt at returning phone calls and had answers to our questions.
Could not recommend Justin and Michael enough, they made the buying experience easy and fast! The whole team had my back the entire way. They all made the process simple and it didn’t take up much of my time by using DocuSign. I would purchase another home through Rocket Mortgage.
Elda was very confident, knowledgeable and professional! I really enjoyed working with her when I refinanced my home. The timeline was right on track as well. I would definitely recommend my family and friends to work with her! I don’t say that to too many establishments.
I doubt we could have made it through this move without the help of our Rocket team. They were absolutely there for us all the way -- always there to answer questions and explain things, always offering good suggestions and understanding our situation. Can't say enough about the support we felt.
I have refinanced my first mortgage with Rocket twice now and both times were an excellent experience. My only recommendation would be that the eclosing documents were released to the borrower the morning of the closing. My documents were released w/ in the hour of closing and required to be done prior to the closing agent arrival time.
My team at Rocket Mortgage were so helpful in my long home search journey in this market. They made everything very easy to understand and I never had to chase down an answer. They were readily available whenever I had any questions! 10/10 would recommend.
Rocket Mtg. made it very easy for us to refinance our home and receive some equity for home improvements. Everyone we dealt with was very professional and helpful. The whole process was quick with a smooth transition. We look forward to continuing on with our adventure and will let friends and family know about Rocket Mtg.
I was nervous about getting a mortgage loan online. The last time I had a mortgage loan it was all in person at my bank. Rocket mortgage made the whole process so simple. I can't believe how easy it was. They were extremely professional and pleasant. I wish I had refinanced sooner.
Everyone involved was great to work with, very professional and knowledgeable. From start to finish was stressful as one would think but the staff at RM made it easy as they could on my wife and I. I would recommend to friends and family to give them a shot on their next home!
The overall experience was not bad, the people I had to contact have been helpful. But the process of the creditor checks for loan payments is a hassle. Would’ve been much easier had they just sent the money into my account and let me paid them that way. Everything would’ve already been paid off and took care of by now. But since they required checks to be sent I’ve now waited 3 weeks to try to get stuff paid off, causing me to have to continue to make payments on those loans so they are not late. If I had it to do all over again I probably would not have went through the trouble.
Rocket Mortgage acquired my loan from another lender. Every month they now call me to try and sell other products. I’ve asked several times for this harassment to stop, to no avail. Absolutely terrible company. I always pay on time, and above my due amount - I don’t need to be pitched on products I have no interest in!
The Rocket Mortgage team was extremely helpful throughout every step of the closing process. Joe ** went above and beyond to get us the type of loan that would work for us, and Lisa ** helped guide us through the rest of the mortgage closing process. I would highly recommend Rocket Mortgage to anyone looking for a mortgage lender. Thanks Rocket Mortgage!
All aspects of the refinance process were handled in a smooth, timely manner. I was surprised by how easy the documents were received and sent. When I had questions or was confused Your Rocket staff was always available to fix or clarify my problems.
Rocket Mortgage was very thorough and efficient throughout my mortgage process. However, I was annoyed by the fact that rather than discussing loan terms with me, they added points to the loan by default. Despite me attempting to ask questions, I never received clear answers in regard to the way the loan was structured. Luckily, I had a friend in the industry who I was able to discuss my loan with. Most of this was because I was shuffled between several reps due to my main rep being on vacation, but that is more an excuse than a valid reason. Other than that, the rest of the loan team was excellent. Had they actually discussed my loan structure with me rather than making assumptions that I had to correct after the fact, this would have been a 5 star experience.
Said we were pre-approved for a set amount and that the rate was locked in but when we went to buy they pulled back and denied the loan. Went to another mortgage lender and secured a 2.25% rate for $500,000.
Everyone was knowledgeable and kind. We felt like we were really taken care of throughout the whole experience. When we did have a question we were connected with someone to help and the website kept up to date progress of where we were and numbers that we needed as we moved through the process.
Very unorganized, the death certificate was kept when I was told it wasn’t going be! I was A copy would be fine and that they weren’t going to take it then Rocket Mortgage told me they needed the original so I had to send out and spend almost $100 to receive that original death certificate from Seattle, closing had to be changed and I was worried about the closing being on time due to me being out of town
All in all I had a great experience with Rocket Mortgage. I was a bit overwhelmed after being contacted by multiple members of my Team often about the same subject....It was rather confusing sometimes! I preferred to just have Tracy ** contact me as she was prompt and clear with her requests and her guidance was really appreciated!
All of the professionals from Rocket Mortgage that I worked with during my mortgage process were well trained and very professional. I highly recommend Jason ** as he went above and beyond on his portion of the loan. They were always ahead of schedule and kept the closing process stress free.
Customer service was The Best. They Definitely was on point with Everything very Professional and I’ll Definitely recommend Them. They walk you through Everything. My loan officer especially he made sure everything was good and he kept me updated on things that they Needed.
Marsello and the team was there to help and assist me with all my needs every step of the way. Rocket Mortgage as a company does a great job with educating their staff and making sure their clients are satisfied.
Michael was great. No pressure, direct and to the point....which I like. He did not hesitate if I had any questions and no question was too small for him to answer. Nice customer service experience. Great experience. I would not hesitate to contact him again if I am in need of any type of refinancing.
Getting a mortgage is never a fun process, but the folks I worked with at Rocket made this as pain free as possible. They answered the phone whenever I called, were responsive over text message, and made sure that I knew exactly what I needed each step of the way. I would absolutely use Rocket again.
Overall a very awesome and great experience. This was my first home purchase and Rocket made it very easy and pain/worry free. Everything was smooth, the customer service was impeccable. Nothing but the very best to say. I highly recommend these guys
Great experience, went much more quickly than expected and results were highly satisfactory. Got a great interest rate and a shorter term. Really helped make our lives easier and far less complicated as the refi allowed us to pay off several other debts and free up some much needed funds.
We are so thrilled with how easy and helpful our mortgage team was! I would absolutely recommend Rocket Mortgage to anyone looking a trustworthy company! We had to have a very fast escrow and Juan ** was always available to answer questions and worked very fast to secure the best loan rates for us!
From the moment I started working with Rocket Mortgage, to the moment it was transferred to the local company, every day I was told “this is the last thing” until it was transferred. Even important documents, that were absolutely necessary, were needed last minute. There were so many last minute “just one more things”.
Excellent experience, Fast process and was kept informed of each step. Our representative Dallas even contacts us over memorial weekend to update us on our appraisal. Would use them again in the future. Highly recommend Rocket Mortgage for new home loan or refi.
Rocket Mortgage Company Information
- Company Name:
- Rocket Mortgage