Rocket Mortgage Reviews

For the most part the experience was good. Everyone was helpful and professional. However the process took very long and I had to follow up multiple times. Biggest example was verifying employment. My husband's was done quickly and mine was delayed with no questions until I asked.

Just can't say enough about Mike **. From the very first phone call to the end of buying our new home Mike was always there to answer questions or concerns. He was professional and caring. Mike is a great asset to Rocket Mortgage. After the entire process I can now consider Mike a friend.

The whole process from start to finish by Zack **, and his associates was handled very professionally with only the client in mind. The entire process was explained in a very clear manner, and this made the whole process clearly easy.

I could not have been happier with everyone I worked with in the process; from Nathanial who set everything up, to the team who called and confirmed the how the process was moving along, and the notary. Rocket made it simple, easy, and best of all was available and respondent the entire time. Couldn't recommend enough.

Kyle ** was a pivotal reason we reached our goals. Not only his knowledge but his understanding of individuals and their family. His perseverance and diligence surpassed anyone in any other field that I had to work with to accomplish our goals. Kyle should be put in a training position from my point of view. He is unique and rare in his field.

Absolutely horrible experience. Have spent the last week trying to in contact with a manager about tax information. Keep getting the run around and talking to people who don’t have full access to my account. Seems like they do not care about the common person. If you're buying a home your lender is using them RUN! Terrible company. Terrible customer service. I have no idea how this company is still in business.

The agent I worked with, Franco **, was thorough, very professional and provided a wealth of information when I was thinking about refinancing. I would say the experience I had with him was excellent and would rate this as 5 out of 5. However, the area that really let the service down was how long it took for the underwriters to approve the process. I had more questions and it took longer to refinance with Rocket, then when we bought the same home only 4-5 months ago, also with Rocket. My circumstances had not changed, having originally bought the house with Rocket in Aug 2025. The only exception was that the house is now worth more as per the valuation due to the remodelling we invested in the home (the house increased in value from $1.7m to $2m), yet the process took so much longer with so many more questions for the refinance than the original purchase. It really put me off the entire process.

If I could give them a zero, I would. Failed to pay tax bill. Failed to reimburse me after I had to pay tax bill myself. I had to wait on the phone for two hours to even get a supervisor. Do not use this company.

From the initial phone call with Tatyana **, Banker, the process to purchase our home was flawless and fast. Specifically, Tatyana’s assistance was above expectations and her care and extra attention to detail made this experience better than any purchase in the past.

Unlike our many previous Rocket Mortgage closings, this one happened to coincide with the migration of your new website, which ruined our virtual closing and gave rise to a frantic search for an in-person notary. I still don't have the new loan information on my Rocket page, although my wife does have it on hers. Your tech people say things should straighten themselves out within a week or so. I'm hoping. Rana and Roberto were very personable and knowledgeable. They were a great help in explaining our options. The overall process remained very friendly on the surface, but seemed much more stern and mechanical underneath. It took us 15 days to close, which is unusual based on past experience. Nonetheless, everything came together successfully and I'll be happy when I can look at the loan information online.

Working with Mr. Cooper (Rocket Mortgage) has been a total nightmare. My previous lender sold many of their loans to Mr. Cooper (Rocket Mortgage) and it has been a horrible experience. I have worked with several different lenders through the years in different properties and I have never had a problem. I pay my mortgage way before the due date and when Mr. Cooper receives my payment, they apply my payment towards my principle and not to my monthly payment, making my monthly payment late. This has already happened to me twice and I have complained and they have said that they corrected it but had I not called this morning, it would have happened to me a third time. This is very frustrating and inefficient. I strongly suggest that you look for other alternatives for lenders because this is very inefficient and dangerous to your credit. I had great experiences with GMAC, Wells Fargo, Chase, etc.

When I initiated a Home Equity consultation with Rocket Mortgage, I had some reservations as I didn't relish the anticipated required paperwork that is I understand to be necessary with a financial loan but with the assistance of Jacob **. Throughout the entire process, Jake addressed my reservations. In fact, the process was so streamlined that it was expedited in a proficient manner, of which I'm truly appreciative!

Rocket Mortgage recently bought out Mr Cooper. They have the worst AI agent on the line, keeps hanging up on me. Their Chat option keeps saying they are too busy to connect me. All I want is my tax paperwork. This does not bode well for the future as they cannot even get simple customer service right.

Our Mortgage banker, Katherine ** provided us with the most exceptional service to make this loan transition very smooth and easy. She is extremely knowledgeable, courteous, patient and guided us each step of the way in our loan process, which at times, can get frustrating and complex. Each little additional requirement was explained thoroughly by Katherine. Our profound thanks to her and we want to let the Rocket Mortgage know that they have a great asset in Katherine **. Thank you again Katherine, without your help we would not have had this loan closed.

I am very happy that I chose Rocket Mortgage for my refinance. The whole process took a relatively short period of time. Daniel **, the mortgage expert who facilitated my refinance, was with me every step of the way. He provided me with exceptional service, explaining every detail and answering all of my questions. Thank you, Rocket Mortgage!

Our mortgage was with Mr. Cooper, who was generally awful. I thought it couldn't get worse with Rocket Mortgage, I was wrong. There is no way to speak with a live customer service agent, unless they call you. Their phone platform is horrendous and their staff have repeated botched implemented agreed to resolutions of the mismanagement of our account. We are stuck in the horrible, mortgage hell, hoping that they sell our loan to another provider.

They are professionals through and through. Any problems I had which were few, and far, between were addressed and reconciled asap. I think so many other businesses could take a lesson from your Rocket Mortgage Professionals.

My experience with Rocket was a smooth transition. The only issue I had was the closing cost were high. But overall I really think our decision to refinance with Rocket was a good decision for our needs. We just closed a few weeks ago ago and I’m hoping things are going to be good in the future.

Horrible company. I asked to cancel my refinancing with them. Sydney ** never did and an appraiser came out anyway. Then Rocket charge me $700 to transfer the appraisal. I did not agree to any pricing and in fact had told them to cancel. The fact I can not get another Appraisal for 6 months, they can do whatever then want and charge whatever they. Sydney ** dropped the Ball. Stay away from using her and this company.

We were excited to pick Rocket Mortgage as our lender. However, they ran us through a stressful period by asking over and over again for items or responses that we had already given them. I feel they caused us to miss our original closing date by 5 days, which affected our movers' schedule.

I’ve never had a problem with them until now. I’ve had some very uncontrollable changes in my life over the last couple of years that eventually led to a drastic fall in my financial stability. I got behind on my payments by 1 month. I’m still making the payments and the late fees associated, until I can figure out how to get myself back on track, but they’re one month behind. I can’t help it. I’m doing the best I can.

Anna is a wonderful and an exceptional employee of Rocket Mortgage. She’s always there to answer whatever questions you have any day, any time of the day or nights and even weekends. A pleasant person to work with. I give her five star.

My parents and I recently went through a cash out refi with Annette and the Rocket Mortgage team and we truly had an excellent experience. Annette was amazing, walking us through many of the documents and explaining what was needed. It was all done online except for closing and it was a very simple process. I was not sure what to expect from a mostly online experience but I have to say it was super easy and well managed. If we did have any questions, Annette was always available and if we needed to speak to a different department, they were easy to access as well. Every person I interacted with was very kind and helpful. I also liked the fact that they seemed to be available outside of traditional banker's hours which was great for me as I don't get out of work until 6pm. I would definitely use Rocket Mortgage again and recommend them to anyone who is interested in acquiring a mortgage.

This was the easiest process to refinance my mortgage! They answered every question I had, and were with me every step of the way! I had to postpone my appraisal, due to health issues. They were extremely compassionate, and were very understanding! Highly recommend this team!

Working with Rocket Mortgage was very smooth. I was kept informed the entire time and the process was fast. Lu ** was fantastic as was the entire team. The only criticism I could give is that it gets confusing differentiating between Rocket Mortgage and Rocket Closing during the process. They need to do a better job of making clear who is who and what is what.

The recent home equity loan experience was very good. From the first phone call to receiving our funds in our bank account was painless and professional. My compliments to all who took part in this experience.

I'm having to talk to many people that don't know what they are doing. I've had to request 4 closing disclosures and it still not right. Rocket Mortgage needs to reduce the amount of people that deals with each mortgage application. This would reduce a lot of confusion for people applying for a mortgage.

I feel like I’m being harassed by this company at this point. I get calls from 1-888-480-2432 (Mr. Cooper and Rocket have merged together or something like that) almost daily and whoever is on the other line NEVER says a word and hangs up. When I finally call back, they ask me why I’m calling! There also seems to be a disconnect because if I am doing a loan modification, approved and payment has been made according to the plan, yet I’m still getting harassed with silent phone calls and emails about being behind. This is a good way for customers not to respond back because it’s apparent one department doesn’t know what the other department is doing. There should be clear notes on your file about what’s going on so stop harassing people!!!

This is the second time Rocket Mortgage came through for me when other banks gave me the run around. They are prompt and efficient. I can and will always recommend them to my friends and family. I appreciate how promptly Tanner responded to my inquiry and his willingness to walk me through the application process...during his weekend no less. I also appreciate the various notifications and support I received in locating needed documents. Lastly, they just get to the point and let you know exactly what you qualify for and what you do not. There was no false starts nor letdowns.

The initial process to inquire about a refinance was easy. But, there was not clear communication after that point. Here are a few things that could have been or should have been done better:

Almost 5 stars. The appraisal of our house was grossly understated. The comps did not compare to our house other than similar square footage. The comps weren’t even in the same zip code. Every system in our house has been replaced and upgraded. Additionally we have solar panels and 2 Tesla batteries that are completely paid for. A similar house in our zip code sold last July for $535000. I suspect the low valuation is to skew the calculation and allow Rocket to charge a higher interest rate in most cases.

Robert ** was professional and very helpful when I was nervous about my loan. Unforeseen circumstances occurred with the contractors when I originally applied for the loan and re-applied. Robert reached out to them and suggested solutions for my loan. He kept me updated and he eased my fears and it worked. I am grateful he was there for me.

Outstanding customer service and great communication through the whole process. Dyllon and Chris were a huge help to our unique loan situation. We love Rocket!! We will refer all friends and family to Rocket. Thank you again!

I recently had the funds returned from the bank due to not all the information was provided on the wire-transfer. The name of the trust and the beneficiary address was not placed on the transfer so it is being returned for the mortgage company to complete.

Slater was excellent he worked my refi several times to my needs. The process it self was lengthy once it went to underwriting not due to him. However when responding to underwriting things were handled and they worked as well to obtain what was needed to get this done. I’m glad it’s finally over.

This was a great experience to work with Rocket Mortgage from the beginning to completion of the funding. Ashaunti was a pleasure to work with and answered my questions making it a comfortable process. Thank you.

Working with Toni, Crystal and Jillian was amazing! Their communication, customer service skills, and ability to connect with customers is top tier. Every single one of those girls deserves a raise. They made the process smooth, the transition to moving across the country (2,000+ miles) manageable and they made the entire process stress free. Especially when my MT realtor was being very difficult.

Roni helped me start the process and made it very easy for me to follow step-by-step. I followed the steps. I sent in what I needed to send in, and they handled everything else. I would recommend this to any of my family or friends.

I worked with Kasondra **, and my experience with Rocket Mortgage was absolutely phenomenal. From start to finish, Kasondra was professional, knowledgeable, responsive, and consistently stayed on top of every detail to keep my loan moving forward. Thanks to her efficiency and dedication, we actually closed **earlier than I expected**, which was a wonderful surprise.

Had a great experience refinancing with Rocket. Our banker, Michael ** was extremely professional, knowledgeable and led us to the right people in Rocket when appropriate. The Rocket closing team was easy to work with and it was an easy process.

Our treatment was top of the line. Everything ran smoothly and professionally. We were kept up to date continually and reassured we were proceeding just fine. All details were updated almost on a daily basis. We look forward to a long relationship!

Nick from Rocket Mortgage was very professional. He made the process easy and stayed with us every step of the way making sure that we had a smooth and effortless closing. We are very happy with our experience.

The refinance process was very easy, Rocket Mortgage was very good with communicating and made the entire process go smoothly. The biggest issue was come closing time the appointed attorney never showed up then when rescheduled they were two hours late.

I recently completed a refinance with Rocket Mortgage, and overall the process was smooth and efficient. The online application was easy to navigate, and I appreciated how transparent the system was with document uploads, status updates, and next steps. The Rocket Mortgage team was responsive and kept communication clear throughout the process. Any questions I had were answered quickly, and I always knew where things stood. The digital-first approach made the refinance far less stressful than traditional experiences I’ve had in the past.

I had a wonderful experience with Nick **. He was able to explain my options in simple terms and answered my questions thoroughly. He replied back to me quickly when I had additional questions and kept in touch throughout the refinance process.

This group has been great to work with in all aspects. Turn around is fast. Communication is quick and responsive. They get people out to you when needed and we have used them on two different loans.

Rocket rocks! From the first phone call to the last, great experience. Was informed throughout process which lessened anxiety. Inclement weather delayed closing but still completed timely. Online dashboard and ability to complete tasks simplified process.

We were disappointed when the first appointment was cancelled, actually the lawyer didn’t show, but when re-scheduled, the lawyer was great! He was very professional and explained everything in detail. No

Very easy and streamlined, and the agent AB, was very knowledgeable. Anytime I had questions, AB answered all my question. We closed much faster than I thought it would take. Today is much less stressful than yesterday!!!

They were so helpful in every step! They answered every question we had quickly. They kept us up to date on everything they needed and I like that the app gives you updates on where things are in the process.

It was a great experience. Very quick and easy. The agents were all very friendly. Very low stress. I was able to get the rate I wanted without paying a ton of fees. I couldn’t be happier. I’m excited to be saving $100,000 in interest!

I am extremely satisfied with the process of refinancing my mortgage with Rocket Mortgage. I found Reuben ** who facilitated the process for me, to be the ultimate professional. He explained all matters in great detail, answered all my questions, and was very patient and helpful. I never experienced a refinancing process that was so seamless. Reuben is to be commended on his outreach and responsiveness. He answered all my questions, was timely with his responses and was always very respectful. I highly recommend Rocket Mortgage and share my positive experience with family and friends.

Everyone that help us with our refinance was very professional and great to work with. One of the easiest refinances I have ever had in my life. I would definitely recommend it to my family and friends. Thank you so much for all the help.

They helped us with everything, they were there for all kinds of questions, and we felt at home when we talked to them. Wonderful human beings, excellent professionals, thank you so much! We recommend it 100%. Thanks to the wonderful people who were with us throughout the process, we have achieved our lifelong dream of owning our own home. Thank you a thousand times over, and may God greatly bless you all.

This started as a inquire and Lizbeth ** was great and motivated to keep me interested in the offer. I was also comparing to Navy Federal... Once the other departments got their hands involved, things started going DOWN HILL ... Let say Jason ** was NO help at all. He told one person one thing and me something different. I have had people ask "Who is married to Megan???" DUH the divorce papers are in the file..

Early in the loan process, I found that my mortgage loan processor (Amelia P) was on an extended vacation (through an out of office reply to one of my emails) and therefore dealing with a new processor (Zionis X.). I found Zionis' familiarity with my needs and timeliness of her responses insufficient compared to Amelia. Prior to the out of office reply, I had no knowledge of Amy P going on vacation. The loan processing continued and when nearing closing, I informed AP and ZX that my wife lived in a Arkansas and I was closing in Texas. All of the emails to these 2 individuals where I said the same thing repeatedly were unanswered.

Mike ** kept us informed every step of the way. He answered all questions and explained step by step the next thing we had to do. He was very professional and friendly during the whole process. On closing day it was a breeze. We do thank Rocket Mortgage for all the help.

Another great experience with Rocket/Quicken loans. As long time customers we appreciate the high level of customer service and professionalism we always receive from Rocket. Our point of contact was extremely efficient and courteous. Thank you again for a great experience.

Rocket Mortgage is very easy to deal with. This process went very fast and easy to do. They are also informative and helpful during the process and quickly respond with emails and texts (although I did not use text messages), only emails.

Andrew ** was great. He was kind and answered all my questions, which there were a lot! I appreciated everyone involved making my first home buying experience as easy as possible. They changed my life in a positive way. Almost all of the process was done online or on the phone. I’m not up to date with technology and I was still able to do it. Thank you Rocket Mortgage.

The loan process was quick and easy. I was informed at each step, and the company ensured to follow up on any pending tasks. The requirements on me were pretty clear and easy to accomplish through their online portal. Their interest rates could have been more competitive as the market situation changed but the ease of using them made a little bit higher rate worth it in the long run.

Each team member I worked with from application to closing was excellent. Professional, courteous, & seemed to have my best interest in mind. The deal they were able to work up for me exceeded my expectations. Highly recommend!

I am very pleased with my Rocket Mortgage team! They were professional, understanding, patient, friendly, informative and very hard working. They answered all my questions being prompt in returning my calls or emails. If I ever need another loan, I will definitely use Rocket Mortgage. Thank you to everyone that helped me, you all ROCK!

I wouldn't voluntarily get a mortgage with this company. They work hard to never have a discussion with their loan servicing customers. Their phone trees are impenetrable. I spent 3 hours trying to speak to a human, unsuccessfully. I would give 0 stars if possible.

In the beginning they were great, but I was hospitalized in Sept and Oct 2025, literally fighting for my life. Obviously, I was in Intensive care where there are no phones but I couldn’t have called Rocket or anyone else, so I missed 2 consecutive payments. This was a first for me. They immediately charged late charges to my account and could have cared less about my health. I will never use them again and we had 2 houses with Rocket. They still owe me over $3000 since Sept!

When we decided to refinance, Rocket unexpectedly called. We discussed at great length what our desires and expectations were. Jay explained the options we had. He took the time to talk with us. Everything has been very quick and smooth. We were kept informed of all steps in the process. No surprises. I would recommend Rocket for their professional courtesy, to anyone, wanting to refinance, or buying a house.

I am getting ready to retire. I went online a couple of months ago and saw my remaining principle. I paid it. Last month I checked again. Showed I still owe money. I called and took care of it over the phone. Was told it was paid off. This month I checked again and still have a principle. It is a 15-year loan. My goal is to retire with no mortgage. It's a 15-year loan. It is like they are losing a lot of interest and do not want to. They are great on financing. But bad on payoff.

Bad experience all around, very expensive loan program, I decided to use them because the appraisal came low with other bank I was working with. I regretted this transaction. Also, you would think because they are technology company would help, but no. So slow to process the loan.

My experience with Rocket Mortgage was challenging. Initially everything was going good. Then Murphy's law downhill. After the second go around straightening out the stumbling blocks. It went smoother. I would recommend Rocket Mortgage.

All personnel we dealt with were very knowledgeable, professional and very helpful with all the questions we had and answered in a very timely manner. We couldn’t have asked for more knowledgeable and helpful professional out reach & nice partner than Joel ** who guided us through the whole process till the end!

I had a horrible experience and do not recommend! Underwriting would say they accepted something and then they would reject it. My closing got pushed back which caused us to lose our rate lock and we had to go from a 15 yr to a 10-year right before closing. No one could give me real answers as to why all of a sudden it was changing. It took 8 weeks to close my loan, which was way too long. The rate is high and so are their fees!

The team that worked on every area of my refi were awesome. I felt like I was alongside them every step of the way. They were all very informative and persistent. I couldn’t have had a better team. I would recommend them to anybody.

We love dealing with Nick ** at Rocket. He is the best. We have been with Rocket in the past and we are so excited to be back with them again. We tell others all the time about our experience. Our Son and Daughter in law will be contacting Rocket some time this year.

No wonder why Mr. Cooper sucks now. Rocket Mortgage took them over I recon because simple requests are not taken care of. Bottom line after writing several complaints about the shadiness of this company they plainly stink the worst in my opinion. They will promise this and that, but they WILL stick it to you believe me. Look, just stay away from the liars. Keep in mind they don't care about you period.

I am writing to file a complaint regarding our experience with Rocket Mortgage/Mr. Cooper. On December 2. 2025 our mortgage was transferred from Wells Fargo to Rocket Mortgage. Prior to the transfer Wells Fargo made the necessary adjustments due to my husband being 100% disabled veteran on September 1. 2025 and we are exempt from property taxes for the upcoming 2026 and beyond. All the information was transferred to Rocket Mortgage/Mr. Cooper on December 2, 2025, from Wells Fargo, with our new monthly payment and escrow amount. Yet, Rocket Mortgage did another adjustment and has caused our mortgage amount and escrow to increase.

Our advisor started off my saying that working with Rocket Mortgage would be the easiest lending process we had ever experienced. He was not exaggerating. The entire process was simple, streamlined, and stress free. He answered every question, was always available, and kept us informed throughout. From application to close in under 30 days and nothing but positives to report!

Today I had the unfortunate experience of logging into Rocket Mortgage and requesting an emailed copy of a recent letter I received from the lender who asked me for proof of flood insurance on our Florida property. This was done through the Rocket Mortgage online chat. The request seems simple enough to any odd ball, but to Rocket Mortgage Powered by international call centers, it is very-very-very complicated. I had to request this document from two different chat representatives. Both of them emailed me unrelated documents that were 1-3 years old. The reps clearly don't understand English or their job responsibilities. I escalated the call to a supervisor who informed me that the document was not digital on their end yet, after waiting 15 minutes. Please avoid this mortgage company at all costs if you enjoy a good customer service experience. If you like pulling your hair out and wasting your time, go for it.

Everything was handled perfectly. Austin was great. All the people I dealt with were professional and knowledgeable and would recommend Rocket Mortgage in the future. The timing was as predicted and the system you use was good 👍

Initially everything was great until closing was complete. Have not received funds or notices of payoffs that are crucial to our situation right now. This is the most unexpected and stressful situation I have ever been through and need this taken care of, as making sure there are no negative marks on my credit are crucial and taking care of my family. Praying for the light at the end of this tunnel.

My experience with Rocket Mortgage was NOT a good one. I will NEVER use Rocket Mortgage again, if I ever buy another home. I tried to talk to my agent and sent a voice message to call me. That was a week ago, and I still haven't received a call. After closing, nobody will talk to me. However, I still receive these emails requesting that I fill out a survey. Also, I will never recommend Rocket Mortgage to anyone who is looking for a mortgage company.

DO NOT, I repeat DO NOT trust or do business with this company. ALEXANDER **. He is nothing but a LIAR and a SCAM artist. Very unprofessional and uses used car sales tactics to lure in customers, lie to them then try the old bait and switch tactics. I received a random text out of the blue one day, saying I see you are with the VA, I can lower your rate, no out of pocket cost, no appraisal, no credit check, etc. I should of known better. He offered me a 4.99 interest rate and told me he needed some information and SOFT credit check which will not show up on my credit.

Smooth and seamless loan process. Brian ** did an excellent job answering our questions and making everything go smoothly. Thank You for supporting us during this process as we start our new home endeavor.

Very poor communication, extremely unhappy with the service provided by our mortgage banker. Very difficult to get in touch with him and the process took 3 weeks over the original closing date. The service was so bad the seller was threatening us to cancel the deal because of how late we were able to provide them with the funds and also saying that we were lying to them. On top of all that it also feels like my non-native English speaking parents were taken advantage of with the loan amount that was supposed to be approved for. I would never recommend our mortgage banker to my worst enemy. The process was very infuriating, and extremely displeased with the service and communication.

The loan was fine ...It's after a little while they constantly call and text and mortgage insurance and we don't want it and never did want it. It's been 2 years and the calls and texts keep coming..I'm so mad I'm looking into what can be done about it. We've told many people about this. Take us off your list but no luck so far. If I was looking for a mortgage company I'd sparsely go with someone else.

Rocket Mortgage was so easy to work with, it was quick and they kept you informed every step of the way, Jody was a pleasure to work with. Anything we needed he was on top of it. The website was easy to navigate, and it is easy to make repayment. This was the easiest refinance we have done in years.

I am beginning to question the business practices of Rocket. With proceed checks due to be sent next day air for me to pay off credit cards, I called to find out where they were. They were supposed to be sent next day air yesterday (Friday) and somehow they won't be here until Tuesday due to weekend and holiday. That equates to many more days of interest that Rocket is collecting before I manage to get them in hand from which I need to send them out. Rocket customer service said - "sorry" they're sitting in a UPS facility half way across the country. They were picked up at 5 am but not sent out. NEXT DAY AIR from Friday is Saturday, not Tuesday. Seems like a way for Rocket to make extra money. Interest should not start until I received those checks.

I recently closed on my loan with Rocket Mortgage, and overall, the process was smooth and efficient. The team was responsive, and documentation was handled seamlessly online. However, I was disappointed that payments to debt collectors required paper checks mailed by the customer, with no electronic option available. This added unnecessary hassle and delay in an otherwise modern experience. I’d recommend improving this for better convenience. Still, a solid 4 out of 5 stars.

A very positive experience from talking with our contact person, and dealing with the best loan options for us with what was needed. She was friendly and thoroughly explained our options and gave us the opportunity to decide what was best for us. The process was completed without any problems. The closing officer was another excellent experience. We completed the on-line documentation, and received notification of the funding process right away.

Our consultant Chris ** was thorough, polite and professional. The loan process was simple and the closing was quick and easy. I appreciate Rocket Mortgage. From start to finish I felt appreciated and Chris and the Rocket team never let me down. It was honestly the smoothest and easiest loan experience I have ever had.

We received excellent service from Rocket from the moment I inquired about the loan till the closing. The information given was accurate and timely. The first person I spoke to, Arturo ** was knowledgeable, honest and transparent about every step of the process.

I would give zero stars. These are Predatory loan sharks at best and I implore you to protect yourself during transaction by having your own lawyer review all paperwork they send. They partnered with Homeward mortgage and they two-timed me. Very predatory. Please beware.

The refinancing experience was exceptional. My agent provided outstanding support throughout the entire process. Each stage was executed flawlessly, resulting in the most seamless and positive mortgage closing experience I have encountered. I am highly satisfied.

Easy, contacts were very helpful, tasks were easy to follow, instructions were clear and easy to follow, loved the way process is set up with plenty of time to submit documents. Contact information was always provided. Would definitely recommend Rocket Mortgage to friends.

Thank you Rocket Mortgage for making a difference in refinancing our home…helping us save hundreds of dollars in our payments and able to borrow from our home equity, great staff. Very knowledgeable and maintaining communication along the way. Once again thank you Rocket Mortgage.

The gentleman who started the process was very knowledgeable and helpful. Some of the item requested to complete the process seemed excessive. Also, my experience with chatting online was not at all helpful.

I generally loved everything about my experience with Rocket. The process was super easy, Nathan was great to work with, closing with smooth and one time. My biggest issue is the short payment that was made to close out the original loan on the house, leaving me to pay an unexpected $2,925 to the original lender to close out my loan. I called Rocket and was told they were not sure why that happened and would look into it, but regardless, it was up to me to pay the short payment, not Rocket.

We have been working on a mortgage refi with Rocket for over a year- We had a few hiccups along the way, we needed credit score assistance on our end- but Stephanie ** was so patient and thorough and professional and consistent and SHE made it happen! I would recommend her for any financial need you are looking to do or close. FANTASTIC company! They also have a FABULOUS credit repair team who helped us along the way too! 5 stars!!

Dane & Nicholas were GREAT to work with. Dane answered all our questions & concerns with patience & knowledge. Nicholas managed to get our new home closed on the day we requested. He was extremely helpful in getting our home closed in a very timely manner.

We were in a tornado May 16th 2025. My house was damaged and I received 88,000 payout from my insurance company. I have reached out several times to Rocket Mortgage and they will not release my fund so I can complete repairs on my home. I'm very disappointed with the way they have handled my case.

The staff where all very professional and extra attentive to all my questions. They offered me a great rate in which I appreciated very much. They made my application process very simple to maneuver around their platform. I will definitely be taking all my future business needs to Rocket Mortgage.

I had an amazing experience working with Max, Kristin and Nicolas. As a first-time homebuyer, I had many questions. They were knowledgeable and answered all of my questions, walked me through the process with care, had great communication and follow up to make sure I understood everything and even celebrated the success of my closing along with me. Truly an incredible team.

Lacy was very knowledgeable! She let me know all of my options, answered all my questions, and I didn't feel pressured. She was very professional and personable. This is my first time experiencing this so I was scared but Lacy made me feel comfortable. I'd definitely recommended Rocket Mortgage.

Started the process at the end of October with the loan officer telling me we should be finished no later than the end of November. Due to circumstances outside of my control, the property tax bill was not available after a three week delay. We finally went down to the tax office to get the paper ourselves. We had the closing scheduled four different times before it actually happened.

The fact that everything was done online made the process very difficult. We are in our 80s and not as up to date as others. It would have been nice to be able to bring documents to an office. I mailed a large statement that was requested and evidently it was never received or somehow misplaced on someone’s desk. Very frustrating and caused a huge delay. As a result we had to start all over from the beginning.

Starting off, the experience was good. Nothing pushy sales wise, everything sounded really good. Lowered my payment a bit, was told I would have no money down at closing due to the type of refinance I was doing and no payment until March, (giving a payment break for January and February). Also there was no additional jumping through hoops with extra paperwork like listing finances etc. Then during the week of closing, things changed, was told I had to have money for closing, and then only January’s payment would be skipped. Called the “banker” I originally spoke to, he said his boss was getting that part fixed, not to worry. I put off closing for a day to ensure things would get “fixed”, but at closing, everything was still the same.

I imagined buying my first house would be difficult, expensive, and terrifying, it was none of those things (maybe expensive). From my wonderful agent Jo ** who was always available to answer questions and provide facts, figures and solutions. To the ease of use of the App which I could use without having to ask my teenager for assistance. The process was seamless. There were a few times I was not called by other areas but when I reached out to Jo he was able to get me the information I needed or the call I was missing.

I was impressed by the whole Rocket team. Courtney made the process seamless and surprisingly fast! We thought it would take a month but were closed within two weeks. Courtney was super helpful in letting me know what I'd need, working with me to get it submitted either via the portal or directly to her and to expedite everyone along the way. The appraiser and notary were available just as quickly. Thank you for making it a real breeze.

After months of giving Rocket all of the ridiculous documents they asked for, they couldn’t approve the loan because my HOA wouldn’t give Rocket confidential reports that they don’t provide to any lender by policy (the HOA responds to hundreds of mortgages, but only Rocket “required” these extra reports). Nothing I can do about it, just wasted months of time and money on deposit and inspection. Hayden is did not advocate for us at all during this nightmare. Useless, terrible experience. Now slogging through trying to get deposit back from these people.

Excellent service from the loan and closing teams. I liked the idea that I could talk to anyone and get answers regarding the closing process. Communication was excellent. Even though the closing was slightly delayed during the holidays, it was still timely and appreciated the team effort.

My refinance process went very well, from start to finish. Closing went smoothly as well. My finance team went well from financing team to closing team. Yvonne was very courteous and well prepared for signing closing documents. Time slots were convenient for me also.

At no point did ANYTHING I have been told from ANYONE at Rocket Mortgage happen. From when I would close to when I received my checks. An awful experience. If I had an option not to start the whole process over I would have never closed with him. Awful.

Worse experience ever, I will be getting attorneys involved on failure on disclosing information. They switch the loan agreement at closing without notice. Loan presented at closing did not match what I signed and agreed to showing in my account at closing. Closing lawyer did not disclose important information pertaining to the loan resulting in delays and a lower payout then what was agreed upon. The loan facilitator had to walk the loan through the entire process as the closing team or account specialist and documentation team failed to provide any information or updates on loan.

Very Poor, Rocket, Honda Financial Services and I all got on the phone to verify the amount that I owed was $17,144.00 and Rocket still sent check for 22,154.00 to me to send to Honda which cost me $35.40. Check should have been sent directly to Honda for the correct amount $17,144.00 and not to me to forward to them. And the over payment should have gone in my Back account. I overnight payment to them today and it will be 30 days before they sent me overpayment of $5,000.00. If I had known this was the way Rocket Mortgage works, I would have applied with another Mortgage company, which I might do when rate goes down a little more.

All went very smoothly, with fast responses, starting with my initial contact with loan specialist Mark **, to final closing signing. Also, I received my loan amount to my bank account very promptly. I highly recommend Rocket Mortgage to anyone needing a mortgage or home equity loan.

I recently refinanced my mortgage and the principal outstanding was given. My new lender sent the payoff but RM still took mortgage payment. They then told me I was charged interest because they charge a month behind. Didn't make sense to me since my first payment from beginning was charged interest. They are a scheming corporation to take money that isn't rightfully theirs. I will never recommend or use Rocket Mortgage again.

Louis was great along with Mike and the closer. I believe her name started with the letter J. They were professional and extremely helpful! I would strongly recommend using the services of Rocket Mortgage to family, friends or whomever. I appreciate the outstanding service!

Everyone that I worked with is very nice and worked efficiently! I closed on the house before a month! I highly recommend going through Rocket Mortgage for your mortgage needs and any other loan you may need. They answered every question that I had and always returned my phone calls quickly! I 10/10 recommend them!

They did a great job assisting me and my husband complete our loan. They stayed in touch with us through the entire process from start to finish. When it was time to close, the team contacted me as well as the notary to help us prepare for a smooth transaction.

We worked with Jamal for our home equity loan! He was very professional and helped us with everything! He is the best! We are very pleased with our experience and the speed with the whole process! We would recommend all our friends and family to use Rocket Mortgage for all their needs! We will use them again for sure! 🤗

We had a great experience and they help me get my dream home and also helped me with any situation that may have come up with our credit and helped us figure out what to do so we could get where we needed to be to get approval for our new home and they were patient with us.

Went very well. Was hoping for a lower interest rate but all things are good. Maybe later I can refinance at lower % rate! Representatives were professional and well informed. I would definitely pass on this information to anyone else looking for a mortgage to buy a home. Thanks!

I was very pleased with the timely service that I received. The loan rate seems a bit higher than I expected. The entire process was very good. I enjoyed the way everything was handled. Wilson ** was very knowledgeable and helpful in helping me to understand the complete process.

From start to finish, my Wife and I were treated with exceptional professionalism by all parties interacted with. Our main point of contact who handled our endeavor, Moe Dubaily, has been fantastic! He is quick to respond, extremely well-versed in his knowledge and able to explain everything to us clearly and transparently. The young lady who reached out to us on the phone to schedule our closing was also super pleasant and informative. Lastly, our notary who handled our closing was patient, warm, and very helpful. The process was streamlined, clear at all stages, with nothing hidden or dropped on us out of the blue. We were given an incredible offer, and I genuinely felt like Moe and the folks at Rocket were trying to earn us as much as possible. I would highly recommend them to anyone. Thank you!!

Rocket Mortgage is the sister company of Rocket Money, in which I use longingly. The process of utilizing equity without refinancing is a great progressive tool for homeowners to use the equity build within your home. Rocket Mortgage staff is great to work with and the process was quicker than expected. I highly recommend this Company.

Doing our refinance with Rocket Mortgage was outstanding. We were helped along each step of the way and the employee assigned to us (Ameer) was exceptional. I highly recommend Rocket Mortgage for doing a refinance or even a mortgage. I have been very pleased with the entire process and will continue to use Rocket Mortgage in the future.

I would give them a negative star if I could. Three different people said loan was good. Then on the day of the inspection they took 500 and then called me and stated they found something from 8 years ago. That is fine except then they decided to only give me 200 of it back for a bunch of bad excuses. So please be careful if you are looking for a loan and don’t have extra money they will take it and keep it. Their excuse was I had a bankruptcy 8 years ago and it took some time for a bank to close the foreclosure but was attached to the bankruptcy. They read me some Fannie Mae rules which I contacted them and they stated that is not true.. So honestly they just took my money and didn’t help me or refund my money.. I went to another lender.. They needed no money upfront and rates where better.. So please look at other lenders..

I had a wonderful experience with Rocket Mortgage. Everything was quick, easy and effortless throughout the entire process. I highly recommend you let them take care of you! You will not regret it. I am very thankful for everything. I am very happy with the outcome.

Rocket Mortgage brought my mortgage from Wells Fargo. Trying to get access to my account online took 3 phone calls, I got hung up on by their auto phone system twice, the 3rd time I had to speak with 3 different people to get a simple issue of an old phone number updated so I could verify my account. Every company makes mistakes, it's how you handle them. Rocket Mortgage likes to blame the customer while taking no responsibility. What a nightmare dealing with these unprofessional people. When you are greeted by a recording that says we are experiencing a large call volume, that means we don't have enough representatives and when you do speak with someone it will most likely be someone in India with a thick accent that is hard to understand.

Through the entire loan process, Brian was professional, responsive, courteous and informative. He really did help make the process smooth and comfortable. Rocket Mortgage’s online portal is incredibly easy to use and I would definitely use them (and Brian) again and recommend them to all in need of mortgage assistance.

This company has helped me get back on track with finances, every time I have enough income to put towards my various bills. It reminds me of due dates, and identified subscriptions I had forgotten about. So far there have been no bad parts except, perhaps, how often I have to reconnect and sync my accounts. That is not enough of a reason to subtract points since it is only an inconvenience and a mild one.

The communication was fine and the inside information with the knowledgeable representative for Rocket helped out a lot to get a good understanding of what was going on and the process of getting the loan past and finding out what we need exactly and get it accomplished. Thanks, Rocket.

I was a home purchaser whose mortgage was ‘sold’ to Rocket Mortgage within first few months of home purchase. Initially, it seemed positive; however after an extremely frustrating conversation to refinance for a lower monthly payment I was left extremely frustrated with no resolution. I then Changed my homeowners insurance several months ago and my agent had reached out to Rocket multiple times. Assured it had been updated, yet it still hasn’t happened and while funding reflects online, my insurance has never been paid or updated in Rocket’s online site. Suffice to say I will not be using Rocket on any future purchases.

It was a very positive experience! Everyone was Caring, knowledgeable, and Professional. Everything was done in a timely manner. Everyone was very patient and encouraging. I will surely share with my family and friends how Rocket Mortgage assisted me, and hopefully their experience will be a positive one as well. Thank You! Donald

I chose Rocket Mortgage because of their "easy" application process, but once they had my $250 deposit, the experience devolved into a disorganized mess that nearly cost me my rate lock. The Issue: Total Failure to Handle a Job Transition During the initial application on November 6th, I was 100% transparent about switching employers on December 2nd. My representative assured me it wouldn't be an issue. However, despite providing every document immediately through the app, Rocket Mortgage’s verification team was completely unprepared for my transition. Between December 2nd and December 17th, I was stuck in a loop of misinformation.

My experience was great. Mike ** assisted me with any questions I had or help I needed immediately. Thank You. The process for refinance moved fast and the closing specialist was on time with respect and care to my home. It was a great experience with all questions answered.

Everything went very well and it was a very speedy transaction. I would definitely recommend Rocket to my friends or family if they are wanting to buy a house in the near future... Also it was very nice to do all the paperwork and or documents from our home.

The process was smooth and seamless. I was so pleased with the efficiency with which I received my funds. The representative Jason ** was so helpful in explaining the entire HEL process. He assured me that it would likely take a short period of time before closing. He was right, I am still in awe at how fast we closed and I received my funds. I am a very pleased client!!

From the beginning, we dealt with a young lady named Kelly **. She is very professional and very helpful and friendly and at times made us laugh when there was stress. The only doubt fall in this was so much task we had to perform. I told her it was easier buying a car than getting a $45,000 loan. Towards the end was it was starting to get lengthy in timewise. She assured me that it would be over soon, and then we had another request for something that we turned in. Was finally relieved when we got to notice that our loan was approved.

Rocket Mortgage provided to most simplistic, stress-free process we have experienced, by far in securing a mortgage loan. The process online and over the phone is "rocket" fast and easy. They were very courteous, helpful and supportive but kept it simple and focused, providing excellent suggestions- you feel truly helped when working with them.

Well, the process was longer than expected but overall the experience was great. Everyone from the beginning to the end was very professional, pleasant to work with and attentive to all my questions and needs. I am a longtime client and as always, I would highly recommend ROCKET MORTGAGE to anyone that needs a company that covers every base. Thank you Rocket!

Easy process, talented team and a stress free closing! All questions were answered in a timely manner and if follow up was required, it happened in short order. We are now able to move to the next step in our life with minimal debts. Will definitely recommend to friends and family. Thank you!!

The process to refinance with Rocket Mortgage was very easy. Most done online. Easy to work with the portal and got quick notifications when needed. I am very pleased with how nice and easy it was to do this. My only complaint was that my interest rate went up a little after the original offer was given. It wasn't enough to cancel but a little annoying. All in all we had a great experience.

I am pleased to work with Rocket Mortgage because I've received good loan interest rate. The process was clear and smooth. I started the loan application as single borrower while staying married. I need this loan to get a place for myself and separate from my husband. I was able to obtain it from Rocket.

Step by step Rocket Mortgage personnel were very helpful and professional, they go the extra mile to help. Every department showed knowledge and the will to help customers achieve their goal in a fair and timely way. I am willing to work with the team again in the future. Thank you.

I had a great experience with Rocket Mortgage and the team explained all details to me every step of the way. They were patient and thorough, ensuring I understood everything before moving forward. This made the process feel less overwhelming and gave me confidence in my decisions. I appreciated their professionalism and attention to detail throughout the entire experience.

Every time I called Brendan during this process... if I got his voicemail he would return my call the same day and answer all of my questions. If he didn't know the answer he would direct me to the right entity that could answer all of my concerns.

We have used Rocket to buy other homes over the past 10 years and had great experiences. However, this was the worst experience we had and will never use Rocket Mortgage again. Issues with rate, closing took forever, issues with closing cost amount and getting checks to payoff debt pay other financial institutions.

The whole process was a great one. I wish we could have finished when we were first told it was done, but the signing came in the first week of our cruise that had been planned for over a year. Everyone worked well with us to get everything done. They were professional and showed us complete respect during the process. I would recommend Rocket Mortgage to my clients who may want to finance or refinance their homes.

Rocket Mortgage was a pleasure to work with. They use technology and are extremely well organized. It took less than a month to apply and close my loan. And during that month, they closed down from Thanksgiving to the following Monday. They know what they are doing, even to the point of closing the loan with a online Title Company. I most highly recommend them for anyone interested in refinancing or purchasing a home.

Working with Rocket Mortgage was mostly a smooth experience, but what truly set it apart was the exceptional service provided by my loan officer, John. From the very first steps of pre-approval all the way to the final signatures at closure, John was extremely informative and very diligent. I never felt left in the dark because of his frequent follow-ups. He consistently kept me updated on the status of my application, ensuring no detail was overlooked. What really impressed me was his accessibility; John frequently answered my questions on weekends and went out of his way to make time to connect whenever I had a concern. Navigating a home loan can be stressful, but John’s expertise and proactive communication made me feel completely worry-free throughout the entire process. If you are looking for a seamless digital platform backed by a dedicated professional who genuinely cares about your peace of mind, I highly recommend Rocket Mortgage.

I really appreciate David ** who has kept contact with me almost annually for years. Having a Mortgage rep you can trust and respect was very important to me. I liked the automated system which kept track of all my tasks. David was always there to answer any questions I had.

start to finish and made this transition a success. Many thanks to Rocket Mortgage and Team.

I'm usually skeptical of sponsored links on Google, but in the case of Rocket Mortgage I was pleasantly surprised. The team I interacted with had seamless handovers between team members as well as clear professionalism and knowledge from each person I dealt with. The drive to get the transaction done was refreshing as my contact with another lender left me with all the work and Rocket was willing to get things done! Thanks for helping me to get my future finances in proper order to allow me peace of mind in 2026 and beyond.

I was happy with most of the experience, but the closing team did not call me to set the closing date. I had to call them which was hard because they never answered the phone. When I did get an answer they set up the closing very quickly. And worst of all the initial loan agent was kind of in a hurry to get home so when I said I also want my wife on the mortgage, he said I was giving him heartburn because I was the only one needed to close the loan. I conceded stupidly. If I were to die first they could force our house sale quickly because I'm the only one on loan.

Waited till all aspects were concluded before my review. From start to finish the refi was quick and complete. End of process had confusion with passwords from original set up and password for the refi account. Avenues were presented for me to complete the final set up my account.

Everything was super easy to understand. Trevor was outstanding to work with, he kept me informed about the process and all the information that was needed. The closing was a pain due to the fact that we had problems with the online application and had to have a notary come to the house.

The young man who worked with us was amazing. What I appreciate most about our experience is how seamless the process was. We almost went with the broker the agent wanted us to use, but they treated us like we did not have resources to get a loan and made the process more complicated than it needed to be. When we took the recommendation of a friend to use their person who worked with Rocket, the process was complete in less than two weeks. The experience dispelled the idea that I had about this company's true commitment to the residents in Detroit and their need for fair access to mortgage products. Thanks!

I had an exceptionally professional and excellent experience with this Rocket Mortgage. The process was smooth, efficient, and handled with great care and integrity from start to finish. Communication was clear, and everything was completed in a timely manner. I would confidently recommend their services to anyone looking for a trustworthy and high-quality experience.

I am a real estate broker in Minnesota. 35 years in the business and many agents in our company have had poor experience with Rocket Mortgage. Rocket failed to send out the final disclosure. Due to Veterans day, on Tuesday. Closing was suppose to happen that Friday. Closing could not happen because their buyer client needed the disclosure for three days. The transaction closed the following Monday. Extra cost to the seller was $2600 trucking expense and $555 hotel expense. Rocket said sorry, it was a "learning experience". Here is what I learned: "NEVER USE THIS COMPANY." They have no empathy for what they caused!

We were overwhelmed by all the solicitations and mail offers sent to us; texts, emails, solicitations on social media, we were bombarded with past and present lenders calling us to work with them. It was important to make the correct choice. Our bank, JP MorganChase, recommended Rocket Mortgage to us. They are phenomenal, they are fast, precise, and professional. We can't praise them enough, they amazed us, our loan officer was so patient. Rocket Mortgage's method of gathering our financial obligations was very quick and interesting. We chose them because of their technical excellence. It’s no wonder they have the #1 spot on the Mortgage lists because they are the best.

A Quick and easy process made this an enjoyable experience. Our LO Jeff ** was amazing! He was extremely knowledgeable and efficient, returning all calls & emails in a timely manner. The state-of-the-art technology was hands down and awesome experience in itself and the online closing was icing on the cake.

We enjoyed working with Ryan **. While he was still learning the new ropes, he was quick to get answers he needed. We found him to be able to explain the process and answer our many questions. He responded to our messages in a timely manner. Thank you.

All of the employees that I worked with were great and nice people. The process for me was rough though because I had to get flood insurance and it was hard to obtain because of the government being shut down so that stalled the loan process and third party co insurance for flood was 2 1/2 times the cost so unaffordable. Rates dropped while I was locked in higher and due to a paperwork error I had to close on the loan twice. Afterwards my original loan payoff was $2100 short due to taxes being paid so I had to pay to complete payoff and now wait to see if rocket mortgage will get me my $2100 back. 🤦‍♂️

Process for refinance with Rocket Mortgage needs improvement. Loan officer Angel ** was subpar. He said he was busy with other customers & didn’t answer questions regarding a possible future refinance to lower interest if interest dropped. His response was “For the future it is hard to say. Even giving a estimate may be way wrong. But having to only refinance the current loan will put you in a better position in the future.” Really!!! You think refinancing at a lower interest rate will put me in a better position?? Lol. Process to pay off other debts needs to be vastly improved, checks were drafted by new lender & I was forced to mail them out. What century do we live in now? So much for repeat customers, it’s obvious not much interest involved in this business model.

Rocket Mortgage is very easy to work with, every employee I dealt with was respectful and knowledgeable. The process was seamless. One phone call started the entire process. I would recommend Rocket Mortgage to anyone interested in getting a mortgage.

I never imagined this process could go so smoothly. Drew made it so easy and was so easy to talk to. He understood what was best for my situation and guided me through the technical difficulties I was experiencing at the campground I was staying at for the weekend. Couldn’t ask for a better experience.

Recently received a phone call from one of their reps (Sam **) who rudely hung up after I mentioned that we had spoke to another rep who I name and he abruptly hung up. That's extremely unprofessional. I also let him know how I felt about his 8.9% rate which is typically for someone with low income, low fico, limited equity, etc. Apparently he expected that I not question anything or state my business. You'd think they know everything about you and/or read your mind, sarcastically speaking. These people are vultures and they expect you to praise anything and everything they have to sell you. It's not a great market for them and that's why they ALL have the time to ring your phone, all hours of the day & night! Perhaps instead of trying to take the customer for all they can, they should learn to listen to the customer and not blow them off or take them to the cleaners! Where's the honesty these days? This isn't my first rodeo!

Remember when the loan process was a long, drawn-out DRAG?! This was definitely not that. Sam, our loan originator, was efficient, friendly, and knowledgeable about the process. Gathering documents and information was so slick via the Rocket portal. Upload stuff and then off to the processor. Simple. Easy. FAST! And our escrow officer made a house call. I close the loan at my freaking kitchen table. A process that was previously a massive headache was a breeze. I will recommend Rocket Mortgage to everyone I know! Thank you for streamlining the mortgage process.

It started out well, then unfortunately, I could not get a hold of my Loan Officer (over a week??) I kept having to send him the same paperwork constantly. Throughout the loan during the end of the loan, my amount of money to bring to the table changed at least 5 times, even when Rob called right before the closing and told me this is what I was to bring, that the package was going to closing office. Well, that morning, driving to the closing, the amount changed again.

I was very impressed at how easy they made the loan process for me and my wife. I would strongly recommend them for future use. The simplicity and ease of their system streamlined the process and we had our funds within a month!! We look forward to the next time we need Rocket Mortgages.

I was guided throughout the process. Any questions I had Tiffany was able to answer them within a timely manner. She was very sweet, helped walk me through step by step and was able to provide reassurance throughout the process. I would absolutely recommend this company to anyone looking to refinance or buy a home.

Overall reexperience with Rocket Mortgage during the refinance process was positive but when it came to the final closing, the Property Tax and HomeOwners Insurance escrows were not accurately stated in the final closing package. The property taxes were indicated as not being paid when they had already been paid. If I had not pointed out, property taxes would have been paid twice. Homeowners insurance amount did not reflect the current policy premium, therefore, insurance company was paid the old premium amount and separate check for the difference had to be sent separately. I was refunded a portion of the pre-paid property taxes via wire transfer (which I had to pay a fee) and the remainder via check.

The refinance experience was very quick and easy. Except for a misunderstanding on my part about the transition between the old and new mortgage there are no complaints. Everything done by Rocket was professional. They have made procedures that once were extremely tedious and time consuming seamless and easy. Thanks again for your help.

I am very happy with the service that I was provided with by Rocket Mortgage. Christine ** and the Underwriting department were very helpful. The ease of getting the paperwork to Rocket Mortgage was very easy once I knew how to upload the documents that you needed. Overall, the process was easy.

It took nearly 2 months for this to get done. The paperwork kept changing. The dollar amounts at times were wrong. Every time we thought we were done and ready to close they'd come up with some new document requirement. At times it would be hard to reach anyone on the issues. I had not planned to refinance but they called me with a zero cost. If it weren't for that I would never have completed the process with them.

Great experience with Randy the mortgage specialist. Everything else went smoothly except the closing. Closing was delayed because the server was down. We spent hours on closing day trying to log in. When we called for assistance no one ever answered. When we went to closing two days later the pre-signature process was very confusing because no one ever changed the closing date on that section. Our closing went smoothly after that. Have not completed closing the old loan yet but has been great so far.

OUTSTANDING! It couldn’t have been any smoother. I have been with Rocket for several years, and recommend them to everyone. Absolutely no recommendations for improvement that I can think of. Mia was right there if I needed any help, and she answered all my questions with great assistance.

Very simple and fast process. Staff were all knowledgeable and friendly. From start to finish, they made sure that my wife and I were kept in the loop. Having the ability to close virtually was an amazing experience. I was able to pre-sign most of the documents, meaning only my wife had to sign things.

Rocket has a straight forward and EASY approach to doing home equity loans. No hassle and worry free. The staff are friendly and knowledgeable and walk you through the whole process. Their system keeps you updated and takes the guessing to a minimum.

What an experience. I own my home and was inquiring about a HELOC. Jason from Arizona, was my rep. I reached out via Messenger and he called me on the phone. Let me just say this.

Taking out a home equity loan through Rocket Mortgage took two months to the date to close. We were told it would only be 2 to 3 weeks. Could not get a hold of people to talk to them. If you sent them a text message it took 2 to 3 days for them to answer it And they kept changing loan officers. They never kept us up-to-date on what was going on

To be honest, I had a very poor experience with this refinancing. I cast no aspersions against Darr ** or Cassandra **. They both seem like capable professionals doing their jobs. But your backend processing and underwriting are awful. They consistently threw monkey wrenches in my refinancing process, often for silly bureaucratic reasons which were never fully explained. Significantly, this same backend team mismanaged paying my property taxes (being held in escrow) causing me to have my insurance temporarily cancelled. I had to pay over 1100 dollars in late October to restore the insurance which I still have not been reimbursed.

We’d like to write this survey on Julian **, he ROCKS!!! From day one till the end, he helped and served like no other. Julian made us feel like we were his family, treated us with so much care and worked with us to perfection. He and Travis ** are Rocket Mortgage Stars!!!

I was excited to refinance my mortgage, reducing my interest rate and monthly payment. I completed all of my tasks quickly. I emailed Lisa ** to verify the payoff amount of my previous mortgage, informing her of when I would make my final payment to my previous mortgage holder. And still, the closing got messed up. Rocket overpaid my previous lender because no one double checked the payoff amount. This means that I am mortgaging a slightly larger sum, which does not make sense to me. The worst part is, though, I thought my timely communication could avoid this. Unfortunately, someone didn't do their job. That's frustrating to me.

Tia was patient with all my questions and even eased my anxiety. I was very nervous when I initially called, but the process was smooth and easy just as Tia said it would be. I couldn't have done this without her. Thanks again!

Victoria **! Rocket Mortgage! Fantastic! Very efficient, fast, smooth loan process. Communication, start to finish and beyond has been excellent. The whole process exceeded our expectations. So, glad we made the choice to go with Victoria ** and Rocket Mortgage.

This was an excellent process, especially with Andra. A few little challenges with the finalization and closing communication. But the overall initial interaction with Andra was outstanding. The paper process was a breeze. Rocket Mortgage set up the to do list and completion list that help keep everything on track

My experience working with Rocket has been fantastic! They were quick and diligent with my application and getting me pre-approved for the amount I was looking to spend! Each person I worked with throughout the process did everything they could to make sure I was able to close on time and get moved into my new home. The process as a whole was made super easy by them and I love the app, it’s set up to make life a lot easier. Submitting documents was easy as well as finding out exactly what was needed from me at every stage of the process. Even after closing it was super easy to set up automatic mortgage payments. They keep you in the loop through emails throughout the process as well as on the app, I had very few questions as they were good with detail on exactly what they needed from me in emails as well as on the app. I would definitely use rocket again in the future!

What an amazing experience. I just closed on my home. I had less than a month and with Thanksgiving in the middle of this, they got it done in 3 weeks. Jeannie ** my mortgage specialist, was amazing, always available, so knowledgeable, and the documents needed were so much less than 2 other lenders!!! And submitting docs a snap. They accepted photos where other lenders required PDFs. Can’t say enough good things about her. Soo glad chose Rocket!

I refinanced with another company some years ago. It was the longest most drawn out process ever. I hit every rock in the road and finally closed after about 3 months. They wanted everything including the original copy of the Declaration of Independence. Years passed and I needed to refinance again. I DREADED it. I chose Rocket Mortgage. From day ONE, everyone I talked to became a friend. They WANTED this for me so bad. It's been 3 weeks. I close in 2 days. I am out of debt, got a little cash in my pocket, thinking about finally retiring! Thanks to Rocket Mortgage, My life is on track!!!

I had a wonderful experience. It was better than I thought it would be. With such a life changing event I was already on edge. I was nervous but was reassured everything was going well. I was able to check up and verify what stage we were in. Everyone was polite and answered all my questions, if a issue came up I was notified to help resolve if I could. Such a breath of fresh air with what’s going on in the world. If I ever need assistance again Rocket mortgage would be my first option.

First I would like to say thank you to C. **. The information given me was very informative. He took his time to explain certain aspects of borrowing and I am greatly grateful. I called in about home financing or home equity loans. I knew nothing but with his help I was able to understand the benefits and how it would be of a benefit. Thank you Mr. **. Next I like to thank each individual person I spoke with. The voices were kind and very helpful. If I sounded confused each person walked through my questions carefully. Thank you Rocket Mortgage for your experience people, they were a joy to work with.

David ** and Kelli ** were very helpful in my refi process. I don't think I could have handle this myself. They assisted me with every form or esign that had to be completed. I liked it when they kept me informed about my refi and the stage as to where we are. They are both an asset to Rocket Mortgage. Although there was a slight mishap about the closing. I was instructed to bring a check which I did but the same amount of the check was withdrawn from my account. I had to try to recover the amount from my account. Other than the complete process was great.

The only negative part of my experience was the time it took to get closed. Dealing with a reverse mortgage was not easy but Andres got it done for me and I'm very thankful. He was prompt in his responses and detailed in his information. I would definitely use Rocket again if needed.

Our mortgage implementation with Rocket has been both responsive and well-coordinated. The team has provided timely updates, addressed questions quickly, and ensured that all required steps are progressing according to the established timeline. Our provider responded as needed.

I’d like to say thank you to the Rocket Mortgage team for making my experience on home buying so pleasurable and easy uploading documents on the apps makes it so efficient. I don’t know why nobody else has this feature. The team was very pleasant courteous and always had the answer right away or not would get back to me the same day. I want to thank you again and I cannot wait to work with your team again on my next home purchase. Thank you again.

So so. Not great. Never kept in the loop. Closed last month. Who knows when I will get relief. Maybe this week. Maybe not. Perhaps I will get contacted this week. Email? Mail? Telephone? Portal? I hope someone contacts me soon to give me post closing dates.

I want to thank the team at Rocket Mortgage that assisted in closing my loan on time. Especially Eric ** who held my hand every step of the way. The customer portal made sharing documents a breeze and sped up the process. Each time the VA threw a curb ball you guys were there to help me take a swing.

From the beginning of starting an application to refinance my home for home equity till the Closing date was a great experience. I spoke with a young man by the name of Shiva ** who reached out to me, initially through chat and we began speaking by phone/email/text. He guided me so thoroughly through the process step by step, with guidance and comfortability, his personality gave me the courage to pursue. He always answer my email/text promptly, and returned my calls with answers. I must say at every avenue a rep followed up to continue the process on a timely basis.

While everyone we talked to at Rocket was friendly and tried to be helpful, the entire process took weeks longer than we expected. There was terrible confusion just before closing. We were trying to close remotely, and got kicked out of the system halfway through, leaving us no option but for a notary to come help us close manually. We had one appointment canceled without our knowledge, then a second notary called. All three parties (us, and each of the notaries) were very confused. We were very happy with the notary that eventually helped us.