Rocket Mortgage Reviews

Rocket Mortgage is AWESOME, everyone is the company is caring, understanding and knowledgeable. John was AWESOME and helpful in getting my loan rate Locked and extended due some paperwork issues on my end. Once this was completed the Process was easy and quick. Thank you Rocket Mortgage for helping me getting my life back through the Mortgage Refinance with Cash Out.

I was put in for an FHA loan at first-WITHOUT my knowledge! There were new tasks on our dashboard EVERY DAY! When I FINALLY talked to Matt, he set me up for conventional. We went through with the appraisal and no word from him for days. I texted to ask and his reply was that the appraisal was taking longer than usual. After the 2nd week, I texted Matt to say that, "I'm under the assumption that this loan is not going to happen". He replied back with, "It came in at X AMOUNT, I'm working on the approval now". After hours of no word from Matt, I logged in to my dashboard to find a letter of denial. VERY unprofessional way to learn that we were denied. It states in the denial letter that someone should have already SPOKEN with us about our denial... That was NOT the case!!!! No way I would recommend this kind of behavior to ANYONE!!!

I wanted to catch the wave on low interest rates before the fed pushed the rates higher but feared my credit score was too low. I decided to submit to Rocket just to try and see what came of it! It was a Sunday night, within 1 hour I received a call from a Rocket Rep (Sunday), I was shocked. Every step of the way this person worked with me, answered questions, and noted my credit score was actually good (Credit Karma, whatever!), anyway this person even cleared a concern I received from another well know reality company debunking comments made about Rocket!!

They will call you non-stop and not remove you from their call list, no matter how many times you ask. They give misinformation to customers and refuse to do anything to assist customers with anything other than taking their money. I went from Wells Fargo where I had a horrible experience then I moved to Quicken Loans and the Rocket Mortgage took over. Ever since Rocket Mortgage has been involved the customer service and experience has gotten worse and it is now essentially the same status of Wells Fargo. They are nothing more than a machine that will take you for every penny they can take without a care in the world about their customers or the humans behind the dollars. Such a sad death of a formerly ethical company. RIP Quicken Loans.

Rocket Mortgage was great and very informative. This refinance has set my family up to be financially free and ready to move toward retirement. With this transaction, we were able to pay off our final creditor apart from our mortgage, pay for a vacation and buy a new vehicle.

Seriously I cannot say enough words! Austin was amazing! I am so busy I would of never done this without him being so persistent. I really appreciate the simplicity behind each step! I will recommend you guys and use you for every home purchase going forward!

Enjoyed working with Rocket Mortgage! Literally the entire process was EASY! We are very thankful for the ease of the process that everyone made the refinance with cash out quick and painless. Even assisted in when our appraisal came back much higher than we thought.

Professional and easy. Agents were knowledgeable and then whole process was easy. Every team member was very easy to work with. The application process went smoothly. Processing the loan was fast. The closing team was fabulous as well as the title company.

Everyone that I worked with made this such a stress-free and easy transaction. Bruce ** made it so easy. He was clear in his explanations and very quick to respond to any questions or concerns that I may have had. The Amrock Representative made the closing so easy. Quick and efficient. I will definitely recommend Rocket Mortgage.

From start to finish my experience was excellent. I would recommend Rocket to anyone. I appreciate everything done for me and my family in buying our first home. I have no complaints to give, everyone we worked with was awesome.

I had a mortgage with them in 2011, and currently have a mortgage with them opened in 2019. Great company to work with. Fast, efficient, good rates. My problem is the phone calls. I have received 38 calls at home and at work in less than 3 weeks. I have asked them repeatedly to stop calling, and they ignore me and continue. I am about one more call away from researching ways to report them. Great mortgage company, horrible sales team.

Great employees. Really helped the process go smoothly during the entire mortgage process. Really enjoyed how everything was through the app and website. Made it very easy to log in and complete any tasks that needed to be completed. And That is why Rocket Mortgage was a pretty good choice.

All departments were excellent with respect to response time and thoroughness of information. I was able to upload all documents seamlessly and easily. Appraisal was very much on time this instance. I was informed of even bad news in a timely manner as when my appraisal came back less than originally estimated.

Nadine was the worst rep. I ever have had the chance to deal with. Not professional, did not listen when given info. Nothing went smoothly with your process. I have had previous mortgage with Rocket and never had problems, never had to get a pest inspection before. I felt I was lied to... even Thursday sucks to finish.

People: All personnel I dealt with were professional, courteous, knowledgeable and very personable. Process: Although cumbersome occasionally, a very streamlined process nonetheless. With the Rocket app; it was a snap to keep up with my “To Do” items and get them done on a very timely basis. Even before Rocket changed their name, we re-financed with them (you). It was that transaction that sold me. The process was so quick, I was stunned. Rocket rocks, having the process down thoroughly.

Went smoothly because of great communication. Two weeks from start to finish. The website is terrific and kept us informed and well prompted for information. When we encountered problems a live person was available for assistance.

My recent experience financing a new house with Rocket Mortgage went well until we arrive at the closure phase. The closure consultant didn't provide me enough information and advice regarding the way they handle the closure numbers, especially the seller's credits, and that caused us a loss of money. When I posed the problem the final response from the executives was "We understand that the experience when closing could have been better. However, the loan is closed and we can not change how the loan closed". In previous communications, they accepted the error, but unfortunately, they don't have the willingness to make it right.

Communication with every individual at Rocket Mortgage was excellent! We appreciated how they kept in contact to let us know where we were at in the process. We did get held up with one appraisal but once that was solved everything moved along smoothly. We did have to gather a little more info together than for primary home mortgages but we still closed pretty fast. We would use them again.

Smooth, professional and knowledgeable. The person helping me out was always there for us day and night. Never get us any negative response, If he didn’t know the answer he would find out and get it for us. Thank you for a wonderful experience like in the past.

We worked with Ryan to refinance our home. He was so helpful and kind. All our questions were answered quickly. The closing was so smooth. Fantastic job! We can’t believe the ease of this closing. We were completely satisfied with everything.

Excellent experience: They called me and immediately connected me to Dan **. He was wonderful! He listened to what I wanted. It took such a short amount of time, and was painless and easy. I am so very pleased with everything. Thank you so very much.

Outstanding service, professionalism, dedication to give us the best opportunity and as well as Freda ** were the 2 keys to be able to achieve our goal of buying our dream house. Justin always was answering all my questions, doubts and help me in every way possible when I didn't know how to upload things in the app as well as explaining me with details all the procedure we need to do. Thank you both for your dedication.

It was a pleasure to work with Mr. **. He was courteous, prompt, efficient and resourceful in guiding me through the process and resolving all issues. I was kept informed of the process. The website was accessible and there was continual communication via email about the status of my application.

Overall my experience with Rocket Mortgage was positive and we are satisfied with our refinance. Everyone I worked with at Rocket Mortgage was professional and friendly and things basically ran smoothly the whole way through. The only thing I might suggest improving on is the communication around the time of the appraisal and closing. It wasn't always clear what was going on and what the anticipated time frame for the different steps was. It's not a major problem and as I said we are happy with the refinance process overall, but I thought it was worth mentioning.

I had the pleasure of working with Moriah ** as we worked towards refinancing our house. Our experience with Moriah was extremely positive. Besides being very professional, she also has a great personality. Moriah always returned our phone calls promptly even after hours. One of our important meetings took place after hours and after she had put her young son to bed. Moriah is a asset to Rocket Mortgage and her and the company’s help was greatly appreciated

Great experience from soup to nuts. Only one small issue, and that is that I have not received my rewards on my AMEX card, but I'm sure it's coming. Cody and his team were great and the mortgage company was, too. It was all very efficient and we were kept up to date on every step.

I really liked how I was kept in the loop on each step. I received emails and even follow-up phone calls to be sure I understood what to do. I was constantly asked if I had questions. The process was seamless.

Rocket personnel were knowledgeable, courteous, efficient and responsive. Working with Sean ** was a very positive experience and his accessibility was appreciated. More specifically Sean kept in contact with me although sometimes I was not available and often did not respond immediately. In important processes such as a refinance, it is comforting to know that your business relationship is valued and eagerly sought-after rather than feel you have to succumb to high-pressure tactics. I appreciate knowing I was a respected customer and was never treated as just another number/sale. Kudos to Sean **! He represented you well!

Buying a rental property was made simple and easy. The process was smooth and well explained. Ms. ** was very professional yet down to earth and friendly she humanized the process and walked us through it in a way that helped us all to

Agents were knowledgeable and extremely helpful. Questions were answered congenially. Process was fast but understandable. Website dashboard is clear and easy to use. Stages of process were clear. Money arrived as promised. Appraisal was fast and appropriate. I never felt lost or frustrated. Account was easy to set up.

The team I dealt with for my refinance were, efficient, polite and made this process easy with no stress. I've never experienced such teamwork while working with a mortgage company. I'm happy I took my co-worker's recommendation and gave Rocket a call as I was extremely frustrated with the service I was receiving with my previous mortgage company.

The loan application and approval process was excellent. The loan closing was brutal, inefficient and controlled with automated emails to me that were not relevant at the time. Numerous corrections needed to be made and repeated in messaging to this part of the organization.

This was the easiest homebuying experience I have ever had. There was always someone available to speak with if I had questions and the process was smooth and easy. I was even able to text questions and received a prompt answer every time. I will be using Rocket Mortgage again.

It was a smooth and easy refinance. We really liked how each step had its own team of people that were extremely professional and knowledgeable and patient with us. We could chat online or call. They even closed at our home at a convenient time for us. We highly recommend them.

What a breeze. Easy, fast & friendly. That was by far the best refi I have ever done. Everything was quick. All questions answered quickly and accurately. Got the closing scheduled quickly. The notary was great and personable. Would definitely use you again in the future! Thanks

The loan process went well and quickly and Clarence was a great loan officer. What I didn’t like is the fact that they let everyone and his brother know that we were refinancing and how much we refinanced for. Every day, we are getting something in the mail about house warranty for the $120K refinancing of our home. Sometimes this is not even in an envelope but on a postcard for everyone to see. Other times it is in an envelope but just above the name and address it has the refinance information for all to see. I feel that this is a breach of privacy and am very disappointed in that. Other than that, everything went well.

Great experience! Best closing ever from the beginning to the end! Special thanks to You Justin **! Amrock, the Title team. Customer service and the payment team. Title personal, and closing agent. This was the best experience I had in 20 years! Online processing was great!

My refi took over 40 days because of a VA requirement. One of the associates seemed a bit rude and pawned me off on another but then things picked up and finished the process. I wanted a certain amount but was then notified I could take more so I did. I was grateful.

The Rocket Mortgage team was very helpful when I decided to do a cash-out refinance in March. They were very quick to answer questions at any time and helped even outside of normal business hours. They made the whole process very easy and have recommended to my family for refinancing and I highly recommend them for purchasing and/or refinancing.

Our refinance process was user friendly, efficient and a very good experience. Dana ** was a pleasure to work with. He was very personable, easy to work with and always available to answer our questions and concerns. I have already recommended Rocket Mortgage to my friends.

Rocket Mortgage is awful! I'm trying to refinance and it's been a nightmare. Too many people involved and the left hand doesn't know what the right hand is doing. I originally had Tyler ** as my personal banker. We started off with a conventional loan. My DTI was high (apparently he didn't check this originally??) so he ends up switching my loan to FHA without asking me or telling me about it. When I first spoke with him I specifically told him I didn't want PMI. FHA loans always require PMI. I left Tyler numerous messages and sent numerous emails with no response. When I did get a call, he would call me at work when I asked him not to. I had so many questions that never got answered. Eventually my requests were escalated to Shelby **. She also likes to email and I told her with something this important, I prefer to speak over the phone to get all my questions answered and she has yet to honor this request.

Everyone we worked with was extremely helpful, polite and efficient. They helped us save more money than we anticipated by thinking outside the box. The process was seamless and painless. They even came to our house for the closing! We were recommended by a friend and then we recommended Rocket to another friend. Great experience.

Continue to receive mail for Tyler **. Non existent in this household. Please stop sending mail for this individual. My name isn't close to his. Please make it stop. If he goes away I am happy. Make Tyler go away!!!! HELP!!!!

Fantastic! From our first contact with Banker Mykul ** thru Christina and all the team, they all kept us informed. The whole process was smooth and uneventful. The team apparently stays in touch with each person as we never had a gap.

While I appreciate the promptness of the team. Communication was overlooked about my deposit and now the owner of the home has been shorted nearly 4k and is asking me for money. The ball was dropped with so many hands in the pot!

All aspects of the loan process went along smoothly. The procedural steps were explained in a easily understood manner by the representative(s). My questions and concerns were handled very professionally by the people I talked with during the loan process. I liked that completing some of the forms was done via the internet.

I have gone through multiple home purchases and refinances, and this was by far the fastest and easiest refinance that I've ever had. My loan officer, Andrew **, was friendly, professional, and very competent. I would definitely use Rocket Mortgage again.

Everything was steady and resourceful. Customer service was excellent. Everyone did a great job and "thank you." I have to admit the people are very professional and responsible. From the beginning to the end, I was satisfied with the whole process. I would recommend Rocket Mortgage wishing to refinance and or buy a home. I hope I can get another opportunity with Rocket Mortgage to either purchase or receive another loan.

People I worked with knew what they were doing and made every effort to make our experience good. Everything was done on time and turned out like it was supposed to be. The process was much easier than I had encountered with loans from others in the past.

My experience with Rocket Mortgage refinance and credit teams was excellent. Christine and Jacob went above and beyond in assisting me and making sure I had everything I needed to get the most out of refinancing my mortgage. I would definitely use them again for any of my mortgage needs.

Everyone I talked to was very friendly. Everyone was also very helpful when I had any questions. The whole process went very smooth and even closed earlier than expected. I feel Everyone went out of their way to help me get what I wanted within my budget.

From beginning of the process through the end I have to say this was the best closing ever. One or two snags but, was handled quickly and efficiently. I will certainly be looking to utilize them again if I have a mortgage need.

It was great working with Rocket Mortgage. So easy and they explain everything very well. It all went so smooth and fast. Sabrina was awesome to work with. It really was so easy for the entire process. The website keeps you informed of everything out need to do and the website is very user friendly. I could log in and check on the status of the loan anytime. It was very informative and helpful.

I am so completely satisfied with my experience with Rocket Mortgage! The entire process was fast, efficient and reliable. I like how everything was able to be done digitally. I found that each person that I had spoken to or contacted was very friendly, professional, and knowledgeable.

My remortgaging procedure was fabulous. All staff with whom I interacted were professional, competent and very customer-service oriented. The whole process was seamless - everything was accurate and on time. Thank you to all who helped with the process. Happy to refer to others.

Great on every aspect. Amazing to work with. Very understanding and willing to work through things with you. Everyone is willing to go the extra mile and spend the time needed to get the job done. Highly recommend them. Customer for life now.

We called Rocket Mortgage to refinance to consolidate bill and do some home repairs. We were put in contact with Bryan ** who worked with us to improve our credit scores to be able to refinance. He kept in contact with us every step of the way. He was so helpful.

Your company was recommended to me to check out for a refi on my home. I did do some comparison shopping and though your rate was not the lowest, your company was the most efficient and professional of the ones I dealt with. The staff was very knowledgeable and kept in good communication letting me know what they needed, when they got it and what the next steps would be. They also did not waste any time getting the whole thing done and that was a great relief to not be dealing with it for weeks. I would definitely not have any problems with recommending their services to anyone considering refinancing their home. I really appreciated their professionalism and desire to get a positive ending to the process with as little pain as possible to myself. Thank you team!

Working with Kat ** was just great! She made things so easy to understand. If I couldn't reach her by phone, she would email me. The Rocket Mortgage website is excellent. Easy to use. It was also easy to understand.

Matt was amazing to work with! It was a little more difficult of a process, and he helped me get everything that we needed in order to close on the loan! This is my second experience working with this company and they are amazing.

Genevra, the mortgage banker I had, was very helpful. She answered all my questions very quickly. Helped me throughout the entire process and really made the experience a great one. I will definitely recommend Genevra and Rocket to all my friends and family.

We had an awesome experience with this venture. The process was easy and straightforward. I would definitely recommend Rocket Mortgage to all of my friends and family. Dajana ** was there all the way, supporting us and was available whenever I needed her.

Overall first rate experience. Professional, knowledgeable representatives. Excellent communication skills. Kept me informed during each phase of the process. Would highly recommend to family and friends. Cost was reasonable. Online process easy to navigate. Reasonable rate, fast payoff of mortgage and debt

As always my refinancing process was great! Everyone involved was professional, courteous, kind, patient, concerned, aware and knowledgeable. I have referred family and friends to Rocket Mortgage before and they were satisfied as well. I always felt at ease even though I dreaded going through the process of gathering documents and signing my life away (lol). Good job to the Rocket Mortgage Teams!!

I was dreading the process of refinancing my home. My only experience had been purchasing a home with my husband years ago. Rocket made the whole process so quick and easy. A closing agent came to my house to complete the process. It was seamless and stress free! I'm so glad I chose Rocket!

Our experience with Rocket Mortgage and the staff was nothing short of amazing! They were efficient, professional and helpful when issues would arise, as is usually the case when refinancing a home. The process simply could not have been any easier and I'm so glad we went with Rocket Mortgage.

I had a great experience using Rocket Mortgage. I would recommend using them to help with all your mortgage needs. They are great to work with and they are fast and reliable. Thanks Rocket Mortgage team for your help with my financial needs.

I was very happy with the process. I did not have to provide many documents and the folks at Quicken were very professional and friendly. They closing took place in a timely manner and it was a smooth process. I would use Rocket Mortgage again for my loan needs.

I needed to refinance my mortgage to adjust my payments and include my solar system and other upgrades to my home. I spoke with several mortgage providers and received the best rate as well as very good service from Rocket. My previous mortgage was also with Rocket and I recommend Rocket highly -- so pleasant and easy to work with!

Everyone we worked with was professional and knowledgeable, keep us in the loop of our loan. I would definitely recommend Rocket Mortgage to everyone, that is in search of a loan to purchase. Thank you Rocket Mortgage team for all your help.

It was Awesome, I enjoyed working with the people at Rocket. Thank you all so much. It went smooth and with no problems. Very easy to work and upload documents. They accurate and fast and getting things done. They don't mess around with time and your money. I will continue to use them again. Thank you for all that you have done.

Everyone I spoke with was kind and knowledgeable. The process was drama free and the closing was in my own home. Any questions or concerns I had were quickly addressed or explained. I was comfortable and at ease with the refinance.

I had the best experience ever with the refinance process. I have had several different mortgages over my life and I will ALWAYS use Rocket in the future. The service was quick and extremely efficient. My wife and I are extremely proud to have a Rocket Mortgage and look to be lifelong customers. Thank you!

Gabe Sandoval recommended, and was able to refinance in such a fast time!!! I greatly appreciate the help, kindness and patience during the process of refinancing. It was fast, very easy, and very user-friendly for my benefit. Thank you so much Gabe!!!

I work in mortgage compliance for a local financial, and as such, I know most of the people in my area that provide mortgages and that’s just too close for comfort for me. I took a chance on Rocket because they’re removed from my job, and I’m so glad I did. I was nervous about going with a lender that was so far away and having to do things virtually, but that concern quickly proved to be unfounded. Everyone I worked with was incredibly knowledgeable and friendly, and I never felt like I was missing a personal connection. The communication that I received from each person involved in my transaction was absolutely fantastic. I WILL do business with you in the future and have recommended the same to my colleagues.

Always there to help! At every step of my loan process I was able to talk to a real person that was knowledgeable and easy to work with. Everyone I worked with made my first mortgage a breeze. Thanks Rocket!

I received a pre approval and my loan was also conditional approved. I placed order on a home and put down 45k and LO calls and says income was unverifiable without asking for any other documents. I produced W2. Bank statements. Etc. and denied my loan. I am out of 45k.

My experience with the Rocket staff was wonderful, Robert took care in walking me through the process and made sure I understood each phase of the process. During these troubling economic times families are facing hardship in caring for their loved ones, it’s a blessing that there are people who care enough to help them restructure their finances so they may continue to provide the financial support needed to ensure their family is taken care of. Thank you

We would like to express our appreciation for Travis. Travis is knowledgeable and a gentleman. He walked us through a loan we had no knowledge about. Travis answered Mike's questions regarding the VA loan and if he didn't have the answer Travis would obtain it and explain the answers. He also explained why we had to have the inspections and certain documents. Travis always answered us in a timely manner and was very customer friendly. We will recommend Travis to our family and friends when seeking a refinance or mortgage. You have a gem working for Rocket.

Rocket Mortgage provided me with a quick, easy mortgage loan. Alek W. was my mortgage loan officer and he did an awesome job. He knew immediately what I needed and was able to get me a low fixed rate with payments I can easily afford with additional funds for emergencies! The entire process was seamless. I would recommend Rocket Mortgage to anyone looking for a mortgage loan.

The refi team was wonderful. We worked mainly with Verenice and she was very enjoyable to talk with.. Everything was quick and straightforward, if there were any issues they were taken care of promptly. Overall I would recommend Rocket Mortgage to anyone I know!!

My loan advisor was excellent. Muhannad ** work hard to complete every aspect of loan from start to finish. IT was smooth and easy. No stress. He was really good. I don't have a ton of call or demands for this or that. Very pleased!! Thank you Moe!!!

I still can't believe that I have experienced the most easiest, friendliest, professionally, and non judgmental mortgage refinance. And I have had some very bad mortgage experiences from the moment I called my now previous mortgage holder. For someone like myself with just a Fair Credit Score, Rocket Mortgage did an awesome, easy and quick home refinance approval without any hard issues.. They didn't automatically disqualify me or put me on the back burner, or last on the service list. They treated me like I had the best credit ever. As long as you respond to their request promptly, everything will flow through easily. I highly suggest you have a printer with a scanner, so as to easily upload and send your requested documents.

We received excellent service. Thanks for your assistance in helping us refinance our home. We were very pleased. We will be recommended you highly to anyone that we know that is in need of purchasing or refinancing their home. Thank you for your service. It was greatly appropriated.

Our experience was very good, good communication with Rocket Mortage employee, all of them was very nice and they all helped us. Spontaneous was Antonio and faster in responding to our questions, at any time. We definitely would recommend to our friends. Thank you so much.

Taylor was great, always followed up if we had questions. He was very knowledgeable of your products and options and sought to get us the best rate possible. Would definitely recommend Taylor to others, as well as Rocket Mortgage. Was a good experience.

We had a great experience experience with Aridi. He was detailed and communication was clear and concise. The closing team was ready to go quickly and coordinated well. The overall follow up was done quickly and responsively. Overall we would recommend that people look to Rocket for a refi or purchase.

Outstanding from start to finish! Every representative was courteous and kept me up to date through each step of my loan process. Response to any questions I had was quick and concise. I highly recommend you guys, thanks for everything!

My experience with Rocket was wonderful. Everyone I spoke with communicated clearly, efficiently, and in a timely manner. Each representative I spoke with had a high knowledge base to answer any and all questions. The process was very smooth from start to finish.

The process was easy from beginning to end! I love how they sent emails or text for everything and all I had to do is login and upload the docs. I will recommend Rocket Mortgage to my friends! Super fast too!

Rocket Mortgage company refinanced my home and closed within three weeks. My loan officer was so professional, on time, well vast in knowledge with his profession, treated me with respect, was able to get me the lowest interest rate and expected cash out amount. I am satisfied with this company, and will be happy to refer them to my friends and family.

I had the pleasure of using Rocket Morgage for my remortgage. The experience was made easy for me with the different personnel as my remortgage went through different processes. Everything went quickly accurately and I was updated when necessary to keep me on track. I was even able to close my mortgage from home because I didn't feel qualified to do it alone from my computer. Thank you Rocket Morgage for everything.

Everyone was good to work with and all very helpfully in getting the loan done. But would help to have a list what forms we needed at the beginning of the loan to make it go faster and smother I think, But you did a good job and I would use you again and tell my friends about you,

Matt ** and his team at Rocket Mortgage did an amazing job with our refinance. From start to finish it was less than 30 days and would have been even faster if the appraisal office wasn’t so busy right now. I highly recommend Rocket Mortgage for your finance needs

Fast closing and great customer service. So glad Rocket Mortgage was able to help use become almost debt free. We did refer our daughter for refinancing. Drew, our contact, was quick to answer any questions we had. Great customer service. She seems to having a great experience as well.

From beginning to end the communication and transparency was above average. Follow up on any questions was always received promptly. Even though there were several issues during the process they were all resolved rapidly and things moved forward with speed which was impressive considering how slow real estate in general is moving due to huge transaction volume nationwide. I would definitely not have had the same experience if I would’ve worked locally with a bank.

The whole process was smooth and fast. If I had any questions Scott was always available to answer them almost at anytime day or evening. I can not get over just how easy and quickly the process was. I would recommend Rocket to friends.

This was the easiest loan I have ever done. If this is the way for first time home owners, they have to go this route. All levels of the loan were so easy. Great teams! Thanks to everyone that helped answer my questions.

I was looking for a loan to help with down payment or closing cost. To little of my knowledge they pulled my credit. No help. Sales person Kyle I told him what I needed help with and he said, "Yeah we can help you with that." The whole phone call he was laughing and making me feel less than like I don't know how Chase approve you when you only make this much and we work with chase. How can that be making me feel like I'm less than anyone else. I'm just was trying to get help. Three hours no help and a pull on my credit by the same company that pulled it before. Smh. Do better.

Rocket Associates were professional, caring and always helpful. My questions were always answered quickly and knowledgably. I trusted working with them based on how I saw them perform for a friend. Now, based on my own personal experience, I would gladly and highly recommend Rocket to any First Time Home Buyer or anyone looking to refinance. What once seemed impossible has become a reality!

Hardy did an excellent job and found a loan that worked for my needs. I received my money in a timely fashion. Also the notary came on time despite bad weather. However, the interest rate was slightly higher than my last loan but still very affordable.

We were looking for a new mortgage company since we are unhappy with our existing one. Took a chance on Rocket Mortgage. Best experience ever. Outstanding service and super fast to close. Jake ** VERY knowledgeable and proactive. Thanks Jake for an outstanding experience! Couldn't be happier going with Rocket Mortgage for our mortgage needs!

From beginning to end! The Rocket Mortgage team was so nice and helpful, always being on top of my loan and helping with everything! Steph was awesome! When I needed something explain he will no questions ask. I loved the service.

My experience with the Rocket Mortgage team was great, especially, Christine **, who guided us along the way. The only thing that kept our experience from a total success, was the time that it took to get us close, and the constant amount of document request that we had to provide. But, we are grateful, and satisfied with everything else.

Everything went fairly smoothly. I would give 5 stars except # 1 No one has given me information where I make my mortgage payments And # 2 One payoff check was under by $400 + and another over by $300 +. A third was used for my estimate so I owe almost $500 for that one and thought those amounts would be covered. Also the checks were delivered on my porch not in between the door as I was told. It was my understanding that my credit cards would all be of off in full. At this point I am uncertain whether or not I will receive money from the over paid loan or not which is upsetting. Also the total amounts according to Rocket and the closing agent were off by approximately $100 which was also disappointing.

Samantha was a great help with everything involving the re-fi. She answered all of my questions and followed through on everything. She was knowledgeable about how to fine-tune the transaction to meet my needs and take care of them. She was also very prompt in returning my calls and took the time to find out the answers to all of my questions. Great job!

The entire process were efficient and smooth. All involved parties were professional and very friendly and helpful. Our loan officer Joseph ** was extremely professional, very knowledgable and made the process quick and easy. We have been very happy with Rocket Mortgage and continue to be pleased with them after the refi.

This was so fast and easy. I have refinanced maybe three times in the past and all took longer and were more complicated. Everyone was so nice, knowledgeable and helpful. I am telling everyone about my experience. We closed in less than 30 days.

You have an excellent team working for you. This is the third time refinancing my home and I have never had any problems with it. If I did, I would call and someone would help me. Very professional and courteous.

I called my lender to find out why my loan had increased 21k from my forbearance. The lady was harassing, threatening, and wouldn't listen to me. I had to ask several times for her supervisor and each time she would state they would say the same thing she was. I finally had to request the supervisor over and over to finally to get connected to a supervisor who is off today. So instead of connecting me a supervisor for help I got sent to a voice-mail. This is the worst customer service I have ever dealt with.

My agent Mr. James ** was very helpful and knowledgeable. He help me put my package together with ease. I would like to think Rocket Mortgage for having faith in me. And I would like to thank Amrock for making my signing of the closing Document easy.

Rocket Mortgage made it easy to get a loan. Franco ** was very helpful. He was efficient and knowledgeable. He knew what to do and facilitated everything for me. I was able to get a loan fast and easy, with no problem, at the comfort of my home. And this makes it truly nice and convenient to avail of the services Rocket Mortgage offers.

Keefer ** is top-notch and provided useful and accurate numbers when I decided to refinance with Rocket Mortgage after another offer from a competitor. He made it simple, smooth and worry-free to close our loan. I would highly recommend Rocket Mortgage!

It has been a pleasure working with the Rocket Mortgage team throughout my busy schedule. Speaking with the team and utilizing the website to collect necessary documents made for a timely and convenient way to navigate the refinance process. I was very pleased with the result of this transaction and would recommend for anyone else to give them a try.

My closing took a bit longer than most do, but the entire way through I felt taken advantage of. Constant changes to interest rates and added-on fees were snuck into the agreement without any notification. If I did not catch these myself I would be paying thousands of dollars more and I consider it to be thievery. I do not appreciate companies that do business in this way. I was also taken for close to $7,000 because of some white-labeled "points" that should not have been there at all. Terrible experience and would not recommend.

I have been a client of Quicken/Rocket for ~10 years and for that reason I gave Quicken/Rocket the first opportunity for my business and you were initially unable to even match closing costs/rates with AmeriSave (~$2000 - ~$3000). I then proceeded with a refinance through AmeriSave for cheaper costs and a better rate. Scott ** with Quicken/Rocket contacted me only after receiving my payoff request from AmeriSave. Looking back now, I probably should have not stopped the refinance process with AmeriSave when Scott **contacted me. This scenario of having Scott call me after Quicken/Rocket received my Mortgage payoff request from AmeriSave now seems questionable and possibly a business tactic rather than a best practice. But either way I thought I would be considerate.

First rate start to finish. Kept in the loop all the way through. No question needed to be asked because all info was provided throughout the process as well as what to expect in the next step. I fully recommend Rocket Mortgage.

I called Rocket Mortgage in February of 2022 and they referred me to Andrew ** who wouldn't give his last name on a recorded line. I told him I simple wanted a rate quote to refinance my house. I asked him at the time if this would be reported on my credit report. He told me that it was a "Soft Credit Check" and it wouldn't go on my credit report. This was not correct and it not only appears on Credit Karma, but when I ultimately went with another lender I had to write a letter of explanation on why this credit check by Rocket Mortgage was appearing on my credit? I plan to file a complaint with the NMLS, the Lender Board and the State Attorney General of California.

I originally called Rocket Mortgage to help me refinance my Mortgage for a lower rate. I am a Veteran trusting on their knowledge and honesty, but the service I received was inconsistent and untrustworthy. Rocket Mortgage Agent Chad did not seek for my best interest or else he did not know what type of loan would be best suited for my need. Their specialist Agent Jack had to be assigned to me. Jack worked on the loan and after 2 Appraisal on my home, they still could not get the loan completed. Jack said that a Third Appraisal was needed now, because the 2 Appraiser was not able to satisfy the lender's requirement, but did not disclose to exactly what the reason was.

First off Joe ** was amazing with his patience, understanding of our situation, great communication, and very informative. When we finally crossed over to our experience with Roxy so she was equally as helpful. Joe just had a lot more time with us. Rocket does make the entire process easy and we will definitely use Rocket for our future needs.

I found a new job and needed to move quickly from Colorado to Virginia. Rocket Mortgage got me prequalified quickly, recommended a super good real estate agent who found an excellent house on a good piece of land. They worked through a myriad of details on qualifying the loan and getting to closing. The entire team was friendly, personable, and highly professional. Costs were really good and timing was excellent.

Got a cash out re-fi through Rocket. Took almost 3 months. In the end they said we had credit card debt that they would pay by withholding some of our money. We provided documentation showing that the debt had been paid off. They refused to give us OUR money and instead sent it to the credit card company, and told us we would have to get a refund from them. The people I dealt at Rocket with were always polite, but the unreasonableness and incompetence really left me wondering. Rocket Mortgage? Never again....

I spoke with Rocket not a year after a previous refinance. I was told they could remove my mortgage insurance if they could refinance my mortgage. I specifically spoke to a rocket mortgage employee last year and they advised it could not be removed. I feel that this was not removed prior as they could have a reason to come back later to offer to take it off and again charge me closing costs again.

I love Rocket Mortgage and tell every one I can how great my experience has been. They make everything easy and stress free. I also have access to someone at all times to help with my questions. They are responsive and are there for you every step of the way. I can't say enough about my experience purchasing and then refinancing my home. They have a loyal customer (and I work for a bank!)

My number was sold to 3rd parties, I received hundreds of solicitor calls from early morning till late at night. Starting at 5am call after call not stopping until 10 pm. This happened the very next day after the loan closed. You guys made thousands of dollars from my loan. How much money is enough? Can’t imagine how much is made from the sale of personal info, but it makes life hell to have to tolerate my phone ringing every few minutes for days on end. Not happy.

Overall had a good experience with the Mortgage Process. We needed to overcome some challenges with closing on the seller's end, but we managed to work through the issues without too many difficulties. Very responsive to helping when help was needed. Two thumbs up!!

This is my second review - but here goes again. I worked through my St Farm agent who was excellent in helping me. Suzanne ** in Albany Oregon. Then Josh from Rocket took over. Both were excellent and walked me through and answered all of my questions.

Everything part of this process was simple, clear and customer friendly. The software that Rocket uses is very intuitive, and being able to do the application online made the paperwork seem effortless. We were surprised at how quickly we went from application to closing.

Every staff member I spoke with was courteous, professional and quick to respond. Love the online process of uploading and tracking the progress of the mortgage package. Process flows seamlessly from start to finish. We closed within 14 days of initial app.

From start to finish it was a great experience. We needed to take equity out of the home for a new business adventure and it was a quick and easy process. Everyone was professional and nice, especially Josh and the gentlemen who closed out with us at our home! All documents were easily accessible and straightforward. This is the second mortgage with Rocket Mortgage and I’d recommend this company to anyone!

We initially contacted Rocket Mortgage for a home improvement loan. Through discussing the situation with me, I was give the option of refinancing the house with not only a great interest rate, but enough cash out to pay for the needed improvements as well as paying off several other bills. My payments are nearly the same as my previous mortgage payment, but now include all the other bills as well. I am very thankful that I was given the information that I needed to make the decision and I will be saving money and paying off my mortgage sooner than I thought possible!