Rocket Mortgage Reviews

Absolutely terrible customer service. Mortgage was moved here. If I had a say in the matter would pick a different company. They caused my insurance to be canceled for not paying out of my escrow account. If you like wasting hours on the phone Rocket is the company for you.

RM has been great to work with. Friendly staff, answered my questions and gave me information I didn't know I'd need. From start to finish, it was a pleasure to speak with everyone! I would recommend RM to anyone!!

My home refi went so smooth and flawless. Anthony ** was very friendly and attentive. I loved how I would get messages that tasks were waiting for me. There was no question whether things were moving forward or not. Thanks to everyone involved.

My experience was not good! First I wanted a HELOC, it was recommended to refinance so I went along. I didn't learn until the appraisal that it would be an FHA loan creating a lot of work in undesirable weather conditions but managed to get all done. Then the fund distribution absolutely blow, You provide checks for accounts that are paperless paid online, making it difficult to get all the information to get to the correct account and where to send. Last, what about the insurance? Did you contact or am I supposed to? I would never recommend your company.

Rocket Mortgage made the whole refi process very easy to do. They plainly mapped out steps I needed to follow. When I hit a snag, they helped me through it. The one thing that would of made this even better is if everyone used the same dates for closing and knew what was happening. My closing was out of the norm, but we were told different things from people who should have known what was what.

My experience working with Rocket Mortgage was all positive. The application was quick and easy. The communication was great throughout the process of the loan. I will recommend Rocket Mortgage to family and friends.

Ryan ** was an excellent representative for Rocket mortgage. He understood and was compassion about our situation. I would recommend anyone that is looking to buy a home or refinance her home to use rocket mortgage.

Mr Cooper was pretty bad but when they switched to Rocket, horrible. I added taxes to my escrow in December 2025 after almost 3 years without it being attached. I received a high tax bill and Rocket paid it. Since that time (months), my escrow payment went from $2,025 to $2,770 to $3008 to over $3,340. I was told in december that I had a shortage of $9,335 and in order to keep my payment at $2,770, I needed to pay the shortage.

I was completely satisfied with the entire loan process. From start to finish, it was an overall good experience. Mr. Tanner ** was very helpful, professional and made every effort to answer any questions that we might have had about the steps needed to ensure that it would work out for us! The support staff were very helpful, as well! Overall, it was a great experience & minimally stressful…

Worst customer service ever! My mortgages payment not showing up on my statement but I have bank poof that they received and cashed it. I have called them 3 times, sent an email to where I was told to send it, no response, mailed documentation certified, they received, no response. Getting ready to initiate a lawsuit.

Excellent service with NO hiccups! Good communication and loved the easy access and user friendly app! No issues prior to closing. Everything went smoothly from application process through closing representative! I highly recommend Rocket Mortgage!!!

Dealing with Rocket Mortgage was a very pleasant experience! Everyone had had contact with during the process was absolutely wonderful! I was kept up to date on all steps and everything was explained thoroughly! They are wonderful!

Going through the home buying experience is difficult on the best of days, but Alan made the process much easier with constant communication and encouragement. Very thankful for all his hard work in helping me through the process. Got my dream home!

I paid my 4/1 loan payment 03/26/26. Rocket Mortgage then took a payment out 4/1. Numerous calls, dropped calls, incompetent. Then I was credited twice. Called to explain. Told I do not need to make a payment til June.. 4/11 received a text I owed 4/1 payment. Made the payment. 4/17 call from Rocket Mortgage that my loan was in collections. Called Rocket Mortgage. 2 dropped calls. Spoke with Manager Kelly who gave me an email address to file a complaint. Wrote long letter to complain. Wrong email address. Incompetent company. They have no idea what they are doing. Made another payment to cover myself. HORRIBLE SERVICE, INTELLIGENCE. Please go out of business.

Very easy, no hassle HE loan. Didn’t run into any problems. Our agent was very knowledgeable and quickly answered all of our questions. Our phone calls were answered or we got a return call the same day. We were very impressed with how easy this process was most of our loans in the past have been very stressful and we almost gave up. Undoubtedly happy with our experience.

I have made payments for years on time. I have not had many problems until this year I had one payment that was late. They did not attempt to reach out to me or help me realize I missed it. I has effected my credit score.

We recently refinanced with Rocket Mortgage and had a great experience from start to finish. The entire process was smooth, efficient, and well-organized. Communication was clear throughout, and any questions we had were answered quickly. One thing that really stood out was the convenience of having an attorney come directly to our home for the closing—it made the process so much easier and more comfortable. Overall, a very positive experience. We’d definitely recommend Rocket Mortgage to anyone looking to refinance or purchase a home.

If I could leave ZERO stars, I would but I guess the nice agents I speak with )when I FINALLY get past all the BOTS and AI crap) are very nice and kind and do sound like they care. Rocket Mortgage was NOT my loan manager by choice, I was FORCED to deal with them when my mortgage was sold. Originally it was Mr. Cooper - talk about a name that sounds like a scam.

Rocket Mortgage is the worst mortgage company I have used in over 50 year. Mr Cooper was taken over by Rocket. Every since the merge, I have had to make 7 payments in 2 months because Rocket keeps claiming they "Returned" my payment. I make a payment and within 14 days, they show it was returned and have tried to then charge me late fees. Multiple conference calls with my bank to prove that payments we not returned. Provided Rocket with bank statement showing that payments have posted to my bank and still not good enough for them. There is no way to speak to one person as a point of contact and we have repeated our story at least 20 times. We have spent a combination of 3 full days on the phone with Rocket and been told multiple times that someone will be monitoring our account and calling us back and no one ever has.

Things started off very well with Justin ** but things got a little confused as the process continue with my POA documentation Miscommunication within the different departments. Finally, we were able to close, and everything is good.

The end result was good with a lower rate, but the rep felt pushy, often asked for things with new specific reason for the rush deadline. When we worked with other brokers in the business they presented a workback schedule, milestones, etc. We also had to correct some details regarding the Trust and QC that were wrong.

They took over our mortgage and have jacked up our insurance, not paid what they were supposed to, and then charged us an additional $3K plus for their crappy insurance coverage. Avoid this terrible company at all costs. We will likely just pay off the remainder of mortgage to prevent them from making any money on interest - GFYS.

The worst bank ever, lies, don’t try to refinance or even worst a 2 loan. They ask for a eye and a liver.

This was the best online experience I ever had, the communication we received I think made the biggest difference. Fast, prompt and well explained. I feel overall this was an excellent experience. Thank you.

The worst company I’ve ever worked with! They are the biggest scammers! Do not do business with them. Absolutely do not even think about it. They scam you out of money, lie about everything, and steal money.

The initial process was very good. What was needed was clear and every step was explained. Our closing was a bit difficult. The initial call to the closing department did not go well. The person did not schedule our closing as stated in our conversation. Once we had the closing scheduled through our second call it was explained and the person made sure it was scheduled. The closing was virtual and we had issues with the system scanning our identification. We had to contact the hotline several times to fix the issue. After the third call they had to resubmit our closing link. The closing notary was very patient, friendly, and we closed.

Excellent service. Great closing Patrick. Was exceptional!!! Closing attorney was great and pain free!! Rocket was great to work with!! I have had my mortgage with Rocket Mortgage for 20+ years. Always easy to work with!!

Rocket Mortgage service and delivery was excellent.. from inception to close. Every member I spoke with, especially my Representative, was personable, professional and knowledgeable. The online platform was easy to use and helped me keep track of all tasks and status of the process. It was a good experience and I would recommend anyone to use Rocket!

This was a painful experience. Took too long to process. Factual Data and Rocket Title & Close DID NOT have their act together. Every time I called to get issues straightened out I had to talk to a different person. The Loan Originator, Angela ** was Great!

Here is why I’m no longer a customer of Rocket Mortgage. Communication is extremely important to me, and it’s usually the deciding factor in whether I stay with a company or move on. At one point, I was considering staying with Rocket Mortgage after speaking with one of their employees. However, after receiving new paperwork, I had questions and reached out to her for clarification. I left a voicemail asking for a call back as soon as possible, but I never received a response. It felt like once they were confident I would stay, the level of communication dropped off completely.

Rocket Mortgage was very easy to work with. The personnel were professional, courteous and knowledgeable. The personnel were quick to respond to emails. Phone calls. The closing was quick, and easy. The notify explained everything in detail before we signed.

I am a first time homebuyer and my experience with Rocket Mortgage was fantastic! Everybody helped me and answered my questions. It was easy communication from beginning to end. I couldn’t have asked for better folks to work with. Carson and Shannon were phenomenal through this process. I appreciate all the hard work and effort they put into my home purchase. I will be recommending Rocket Mortgage to everyone. Great experience, well informed and super easy process.

Worst customer service, actually no customer service at all. They continued to bill me insurance and property tax monthly 9 months and at least 10 attempts to contact them to STOP. I followed all their instructions, sent policies, payment receipts, emails, and spent hours on the phone being pushed to various departments and being cut off on at least 5 occasions. Yes they said I qualify to stop escrow, but the left hand doesn't know what the right hand is doing and if I don't pay their monthly billing I will get a blemish on my credit so I'm stuck. It's been 9 months and still no responses.. you are dealing with a robot.

The folks at Rocket Mortgage have been absolutely wonderful. Our agent Alexus was wonderful in taking care in answering all the questions we had. She was very professional, yet very personal. She was always ready to answer our calls and lead us in the right direction. Any questions we asked were always answered in simple terms we could understand.

Rocket Mortgage is the WORST mortgage company I have ever had to deal with. My loan recently transitioned from Mr. Cooper to Rocket Mortgage, and I have NEVER had so many issues since I've been a homeowner. Their communication is NON EXISTENT, they raise mortgage payments without notification, you can't get through to a live agent if there are issues without your blood pressure going through the roof trying to get through the IVR - it's horrible. If I didn't have such a good interest rate, I would not be with this company. If I could give negative stars, I would.

It was a pleasure working with Rocket. You made the entire process easy and provided updated information on a regular basis. Everyone was friendly and knowledgeable. The entire process was also faster than expected.

I am very disappointed with my experience with Rocket Mortgage and Rocket Homes. I was a Rocket customer for quite some time, and when I decided to sell my home, Rocket referred me to Rocket Homes. I was connected with a Rocket Homes agent who assisted me with the sale of my property. One of the main reasons I chose to stay within the Rocket network was because I was promised a 1% rebate based on the final sale price of my home. This incentive played a significant role in my decision to move forward with a Rocket Homes agent rather than exploring other options.

We recently refinanced our mortgage with Rocket Mortgage, and the entire team made the experience smooth, professional, and stress-free. Sean **, a Triple Crown Banker, was outstanding—extremely knowledgeable, professional, and always responsive. His communication was top-notch, keeping us informed every step of the way and making the process seamless. He made us feel fully supported throughout.

Clear, concise, and help throughout the process. Everything explained. Paperwork signing.... very easy. Our loan broker was fantastic. Any additional questions we had were answered by phone on the spot. Highly recommend!

My loan was sold to Rocket Mortgage from Wells Fargo. I attempted to use my equity for home repairs. The person I was working with told me he was going to do a Cash Out Refinance. He didn't explain any options or why he was choosing this specifically. Communicating was a challenge because he was on the west coast and I'm in the Midwest. After weeks of working with him they transferred me to a woman name Cassandra in Cleveland. No explanation. Cassandra in Cleveland was rude for no reason. Absolute nightmare. I ended up financing with a different bank. Wells Fargo was way better.

The whole transaction was easy and seamless. The consultant, Redi, took care of everything for me. He was attentive to what I was looking to accomplish. Got everything set up and the process was quick and easy.

Everything went well but they said we was going to get our 500.00 back that we had to pay for the appraisal fee we had to pay for and it looks like they did not give it back to us like we were told, I asked them about it but no reply.

Great experience with Ryan and Rocket Mortgage. He provided me with a phone number for texts and quick response which was very helpful since it's hard for me to answer the phone at times. Ryan was very knowledgeable, polite, and easy to talk to. He explained all the steps and answered any questions we had.

We found an off-the-market home for sale that we loved. Our banking institution couldn’t fund the balance owed and we had 26 days to get out of the home we were renting or we’d be on the street. Stressed and anxious, we contacted Lu with Rocket on 5 March 26 about our situation; this young man was simply amazing. He was never rattled by the seemingly endless hurdles we encountered along the way. I firmly believe that we would NEVER have closed on the house without him throwing Hail Mary’s along the way. On 27 March 26, we closed on this home and we are happy as bugs in a rug! I would be remiss if I didn’t give a shout out to the ladies, Vette ** and Talene ** who helped get us across the finish line with the financial pieces.

Rocket mortgage was outstanding from beginning to end with my refinancing. Every representative was professional helpful and caring. I would recommend Rocket Mortgage to all my friends and family! I'm very glad I chose Rocket mortgage.

Rocket Mortgage has been patient, courteous and understanding throughout the whole process of refinancing my mortgage. I would highly recommend this company to anyone who needs expert advice and methodical accuracy to complete the loan.

Everyone was wonderful from start to finish. Josh was exceptional getting our loan submitted and approved the same day so we could submit an offer. Everyone explained everything and made sure it went smoothly!

My Mortgage Rep Drew ** was fantastic.. very precise and communicative. My Refinance process was fairly straightforward and easy however there were (2) issues to note. 1- The initial Appraiser assigned was horrible and non flexible for days/times for scheduling.. I was re-assigned finally to a different Appraiser he was fantastic and flexible.

I'm retired senior with excellent credit, social security, and savings and no outstanding loans other than monthly credit cards which I was willing to pay down some. I was turned down. Without recourse. If you are not a typical homebuyer go elsewhere.

My mortgage was sold from one company to Rocket Mortgage. There wasn't any communication with us regarding the sell of the mortgage, not sure if this is required. However, we were still paying our normal mortgage payment. Behind the scenes, the 2 companies were not talking and all of the information was not passed along. I only found out what was going on when I received a cancellation letter from my home owners insurance policy. I was quite surprised when I had been paying this with my mortgage the entire time.

I got answers to my questions in a timely manner but some answers were different from different sources. The reviews team needed to make sure I didn't miss any e-sign tasks. That seems redundant. I couldn't proceed if a page was not completed.

I was just exploring the app and trying to see what kind of interest rate I could get in the future. Rocket Mortgage did a hard pull on my credit report and I did not ask for or authorize it. My credit score dropped because of this and I have no intention of refinancing any time soon. Not to mention they offered a higher interest rate than I already have. Also they started spam calling me. Terrible experience. I miss having Cooper for my mortgage company.

I received an escrow statement in December 2025 that stated I had until February 10th, 2026 to pay my escrow shortage or my payment would increase. I made the payment in December, 2025. I then received notice that my monthly payment in April 2026 was increasing due to a shortage in my escrow account. The payment I made went as a deposit only in my escrow account. IT WAS NOT APPLIED TO THE SHORTAGE! They do not use the balance that is in your escrow account to offset what they say WILL be the shortage at the end of the year. I had to pay the shortage AGAIN!

The loan process was a lot easier than we thought it would be, Mark started our loan and was great to work with, after he got the ball rolling, we turned in a few required documents, and our funding came quick, Thank You Mark, and the rest of the team.

The lack of communication after the appraisal was not good. I never got any text, call or email that more information was needed. I had to call to get a status and that is when I was told what else was needed. I had task to compete again that I was unaware of when I should have gotten some kind of call.

Rocket Mortgage took over my home loan from Mr. Cooper the last two months before we paid off our mortgage. I tried to contact them and all I got was a 1hr 45 min wait on a phone call, where nobody ever picked up. This companies' customer service is by far the worst. I'm so glad the this has come to an end; all I want is for them to send me copy of my Deed, but instead all I get is a ROBO call telling me that it will take 3 to 9 months. This is completely unacceptable, and when I finally get someone on the phone all they can do is give me a website link.

Because I didn’t allow them to rope me into a ridiculous refinance offer, they got rude.

Rocket Mortgage purchased the company that had been servicing my mortgage loan recently. Unfortunately, I've had a horrible experience with Rocket Mortgage since then. In January, my loan was changed to non-escrowed (more than 40 business days ago), and I have still not received the balance of my escrow account. I've reached out to their support team on four separate occasions, and not only has this not been resolved, I was told misinformation on three occasions. Although I've followed their instructions, waited the recommended times (20 business days) for a check to arrive, and after that failed, a wire transfer to be initiated (was told this takes 3 - 5 business days), they continue to hold onto my money.

Remember if something seems too good to be true it is. They give you a loan, and lock-in a price, they always answer your calls, easy peezy.. then all of a sudden your mortgage payment goes up. Than a couple of months later it goes up again…than again and again.. very hard to to get a knowledgeable person or even just anyone on a phone, and no one ever knows why or how.. they always send you to someone else. The interest rates have gone up and up.. And the insurance up and up. And the taxes up and up.. and they never know why the payment is so high… you never get the same people on the phone, and literally have to stay the whole process of explaining your case each phone call..(when you get a person on the phone) In my opinion they are totally unprofessional and their goal is to steal your home legally right out from under you. Please shop around. Don’t fall for their gimmicks. I promise there are better, and more honest companies.

Since the beginning when I got this loan my land and home taxes were supposed to be combined and into one and paid thru my escrow account, that has not been the case. My land has been paid by them, but my home itself has not been and it's almost late. I have reached out to them on several occasions but still have no answer or reply back.

Abysmal experience attempting to navigate their AI phone service, slightly better online. I'd regularly have to check if my human contact was still there and attempt to see if my problem had been solved. As of yet no confirmation (I was attempting to opt out of my info being sold in Ohio). I'm skeptical that they're remotely close to being #1 in customer service with my experience thus far. If it was a better economy I'd be tempted to refinance just to avoid further interacting with them.

I made payment arrangements with them and they sent me certified mail informing me they were going to start foreclosure proceedings even though I made payment arrangements and made all of them on time. When I called trying to find out what the issue was the representative I talked to was sarcastic and dismissive.

From initial contact with mortgage loan officer Joseph ** to apply for a mortgage loan to coordinating loan progress with Erica ** (Executive Purchase Specialist) to purchase closing specialist Candace ** during final signing, the Rocket Mortgage team was very responsive, explained processes, procedures, loan details and required documents to guarantee the best loan options and rate possible.

Have to say was dreading the whole refi process but Rocket Mortgage made it easy, convenient and seamless. Entire refi took only 4 weeks--Portal was easy to navigate with clear and concise directions/requests as we moved along. Highly recommend!

Mortgage Refinancing with Rocket Mortgage for hassle free, seamless, easy, and overall great experience. Was much better experience than when I purchased the home. Everything was able to be completed and submitted online. Closing was seamless and nothing to it. A++++ Definitely will recommend to everyone!!! Thank you very much.

Decided not to go with Rocket for our home equity loan. After considering points and fees, the rate we got from Navy Federal was a much better deal despite having a higher number if you just looked at the percentage rate. I have received at least two follow-up calls a day for the last several months. Rocket must have an endless supply of phone numbers because I have blocked every one they ever called from. Answering and telling them you are not interested isn’t an option because if you do, you will find yourself talking to non responsive AI.

If you don't have to, DON'T!!! The only reason it's 2 stars is because of the decent person I spoke with today. Otherwise, it's at least a 20 to 30 minute hold before you get to the person who will transfer you 2 or 3 times only to tell you something completely misleading. The customer service as a business model is non-existent. Not having a physical location is suspicious considering every transaction has to be done online or by phone. This company doesn't deserve our business. The only reason they have it is because it's forced upon us.

Rocket Mortgage team were so helpful with the whole process of buying a home. Our Team went over everything very thoroughly. They took their time with us. With showing different properties. Allowing my wife and I to look for the right one for us.

Working on our mortgage was very smooth! Our three (3) representatives Francisco, Jackie and Nickolas were amazing! They made loan experience so special! Kudos to them. The Rocket Mortgage process is the right way to go!

Everyone was very professional. If you did not understand something they took their time to go over. We could have had it better thanks for all you. All done. We are well pleased. We would recommend it to anyone who is interested in refinancing, this is the way to go. Just try it. Rocket Mortgage is the way. The **

Horrible!!!! Horrible!!!! This company took over my loan charging me late fees every month when I have auto payments by each and 1st of the month. Also charging me twice homeowners insurance. What a joke!!!!

Run and keep running from this place. I'd never do business with this company. So after they had everything and ruining our credit. They gave us our refinance payment amount and loan summary, etc. The stupid customer service person didn't wait for their own home inspection to input the value of our house. He took it upon himself to over estimate it and then when the amount came back under what he put in said he couldn't help us anymore. So after stealing $500.00 and making our credit score go lower and wasting all our time they said they couldn't help. And after speaking with a Federal Bank they said they never heard of something like that and they could have revised loan. So they are a very corrupt company and I'd never even think about doing business with them when ever again. And I'd look at Sidney FCU or Broadway before you waste money and time and get the worst rate from these idiots.

This company has been absolutely terrible! They refuse to return emails, after 20 minutes on hold the person can’t access my account so I’m put back on hold only for the system to hang up on me. Companies like this shouldn’t be allowed to exist!

Wanted to get some equity out to do some work on my home. Very easy, straightforward and pretty fast process. Would absolutely recommend to anyone looking to refinance their home or even looking to buy.

After working with Mr. Cooper for over 7 years here comes Rocket Mortgage. The customer service agents were awful. I accidentally doubled up on a payment advised the rep and she contacted my bank with me on the line and left the call. I am trying to reverse this additional principal payment in the amount of 900 dollars. I began calling at 8:30 am and my last call was at 3:15 pm and stated by all 3 reps the escalation team has been in a meeting all day.

My mortgage was sold to this company less than a month ago. I have been trying to pay my mortgage off, but they have thrown every possible obstacle in my way, so they can collect one more month of interest. I made an online payment of over $14,000, which they now say they cannot accept in spite of the fact that the payment cleared my bank, and it is sitting in my Rocket Mortgage account as a credit. I was told that it would be refunded to me in the form of a check in 15 days. I am now stuck waiting for the check. You cannot get a live person on the phone. Do yourself a favor! Go to another mortgage company.

We used Rocket Mortgage to do a cash out refinance loan two years ago. While the process went smoothly and everything worked as expected. I do not recommend anyone using RM. Immediately after finalizing the paperwork, I started getting spam calls from other lenders. Several calls per day at all hours of the day. I contacted them and they confirmed that they sold my information. I told them that because of that I would never use RM again. They ceased responding. It slowed for awhile but has picked back up again. Do not use RM unless you like spam calls. Go to reputable bank or credit union.

I'm trying to do a partial release of a portion of my property. I'm getting different instructions on what I need to complete to keep this process moving. Here is the last email I sent to Rocket Mortgage. (We just spoke to a representative from Rocket Mortgage Saturday 3/14 who told us we needed to send $250.00 to get this process going. We mailed that out on Monday 3/16. Now today 3/17 you sent me an email stating I need to send you $500.00.

I had an amazing experience from my first email to see if this was what I wanted to do and all through the process everyone was extremely helpful and very helpful. Less than 2 weeks from start to finish.

This was the most painful mortgage process I was ever involved with. It was a simple refinance from one Rocket Mortgage to another Rocket mortgage. During the process, I found I was not able to trust the process and some of the people. Items were added to our loan without discussion or disclosure - I only found out when I asked why numbers changed from one estimate to the next. What was added was concerning and in no way acceptable to me. I was asked multiple times to sign documents we all agreed were incorrect (wrong interest rate, wrong payment, etc.); some I was told to ignore, some I was told had to be signed in order for the correct version to be sent. Many items that were supposed to happen "automatically" did not happen and I was left to chase people to get them done. We did eventually close but it was definitely the most difficult and convoluted process I have experienced in 27 years of home ownership.

My mortgage was transferred from a mortgage company we liked, Mr Cooper, to Rocket Mortgage. We had previously set up bi-weekly auto withdrawals from our checking account. Although Rocket is continuing with these withdrawals, these amounts do not match the transactions shown on my Rocket Mortgage online account. The AI Chat can't answer why this is occuring, and told me to call Rocket Mortgage directly. I called and was caught in an endless AI loop that wouldn't connect me to a person. When I said I wanted to file a complaint, the AI bot finally put me on hold to speak to a person. After waiting an hour on hold, I finally had to disconnect - which was probably the company's intent. Worst customer service ever! I still don't know why the mortgage transactions don't match and don't know how I can get this answered.

The Beginning of the process in early February went fine. I expressed to Brianna what I needed. I made it clear after I decided to refinance the home I wanted to pay off 2 vehicles I own, my MFCU credit card and pay off my wife's car of $35000. She said $160000 would be enough until late February when I noticed the money I was gonna get at closing was $5000 short of what I needed and immediately started telling Brianna to increase the loan amount to $170000. She told me to settle at closing at which I talked about it with the closing agent and she said her job was just to get me to sign and I had 3 days to cancel.

My experience was great working with Cortni. She was very professional, knowledgeable and considerate of my time. I will refer everyone I know to Rocket Mortgage. I had no issues with closing my mortgage on time!

The customer service is HORRIBLE. I am very technologically competent, however their self directed online solutions are very limited and you will ultimately have to call. IT WILL TAKE HOURS. They will constantly send you from one person to another without actually resolving any issue. There is no communication between representatives or departments so you are back at square one every time. I have received countless empty promises and had to call back multiple times. The issue is still not resolved and they owe me $14,700 they accidentally billed me.

Worst Experience Ever. Fraudulently sabotaged part of paid Additional Principal. Trying to resolve since August 2025. No sign of a solution yet. Each time Rocket Mortgage is contacted, their classic reply is "we will give you a response in 7 days", and it never happens. A victim of this Loan Shark.

The process was quite easy to manage and quick. I am somewhat frustrated at how hard it was to get the auto-pay set up today, and that I was unable to sign up for the bi-weekly process until after the autopay started in about 2 months.

Rocket Mortgage is our third mortgage company. Both of the mortgage companies we've used before were phenomenal. Rocket however made it extremely hard to find out how to assign my extra payments toward principal only then when I did make a principal only payment, they designated my principal only payment toward interest. Rocket Mortgage has a useless and annoying AI phone tree that can't answer my questions and takes forever to forward me to an actual person, then the actual people at Rocket Mortgage refuse to answer the phone and leave you on hold for hours and hours.

These people are the worst. No one can answer anything without asking someone else. Each painful interaction has been over an hour and I still do not have the information or resolution I reached out for. Let me give you some additional information. I just wanted an mailing address confirmation, an email address confirmation and a statement, which I never received. This is important and heartbreaking as I am already overwhelmed as executor to my parents' estate after losing them within six weeks of each other.

The people at Rocket Mortgage were all excellent. They were courteous, professional, knowledgeable and helpful. Matt **, in particular, was outstanding. We finally received the loan money. It is now in our bank. My only issue was the time it took from beginning to end. It took approx. 6 weeks. Too much paperwork and too much "nitpicking".

Very frustrated with Rocket Mortgage. My first two payments were to another lender, then these guys bought the loan. I cannot use my old loan number or my new loan number to log in to pay. When I call, I get this chatbot that wants me to log in for security using my loan number. Again, neither number works. The chatbot then says, Call some other time again. I cannot reach a customer agent any way I try. I'm now about two weeks late on my mortgage payment, and I can't pay.

0 out of 100 - can I give negative stars? Currently on my 4th chat with the company about the same issue. My previous loan servicer completed escrow analysis early - Rocket took over and now increased my payment retroactively. I have tried 4 times now to straighten this out. Apparently the chat bot I spoke to on Saturday did absolutely nothing because it's Wednesday and I'm on my third chat session of the day. Terrible terrible service. Owned my house for 10 years and the last two weeks as a Rocket Mortgage customer have been absolute hell. I don't know how they stay in business. They are so awful.

My loan was recently moved to Rocket Mortgage. Since then I have had nothing but issues with their customer service. First I sent an email requesting I create an account number by clicking on a link that asked for the last four of my SSN. Simple enough one would think but no their system did not recognize my input. Thinking I may have missed typed a number I very carefully type the correct last four again. Once again I was not only l rejected but locked out. The system requested I call their customer service line for help. Amazingly it requested my last four and my zip code which it accepted immediately and put me through to JOSH. I started to explain my situation but JOSH kept interrupting me by stating things I might have done wrong.

Just to get a year-end escrow balance I called four times and wasted an hour and a half waiting for a representative.. Could not get on their website because even though I requested a new password three times I never received an email.. This company sucks and they are always saying that they are experiencing exceptionally high call volume.

Rocket Mortgage bought my loan from Mr. Cooper. I always add a little more to the principal to help pay it down faster. Instead of applying it to the principal, they applied it to the next payment, which isn't due for a month. I tried their chat service but it said there's nothing they can do. I called their number last week and left a message to call me back which hasn't happened. I just spent the last 15 minutes on hold with no luck. Do real people work here? It's not the end of the world and I know how to work around it next time. But is it too much to answer the phone?

The worst automated phone system ever! I cannot get a hold of a person. Not everything can be handled "online". The "chat" did not every have a real person respond to me. How maddening it is to be this out of touch with people.

Working with Rocket mortgage was very easy. Understanding. The step-by-step process was awesome. Enjoyed every minute of it. We definitely recommend it to anyone getting a new mortgage or a refinance. Just very, very happy with the whole outcome.

Our experience with Rocket Mortgage was outstanding. Very fast process, hassle free and easy to work with. All the agents we worked with were very professional and easy to work with. Notary was great to work with and closing was fast.

“Refinancing my mortgage was a great experience from start to finish. The team was professional, responsive, and kept me informed every step of the way. They answered all my questions quickly and made sure I understood the details of the loan. The process was efficient and I was able to secure a better rate and payment. I appreciate how easy they made everything and would highly recommend them to anyone looking to refinance.”

I was very impressed with everything and everyone I worked with during my loan transaction. The entire process was easy and fast. All individuals were quick to answer my questions and very knowledgeable. I will definitely refer my friends and family to Rocket Mortgage.

I have requested numerous times to stop the ads from Rocket Mortgage but they just keep coming clogging up my email. These ads keep coming through launchpad.com who states it is a paid ads from Rocket Mortgage. Rocket Mortgage told me they don't pay them. I don't know anyone who advertises for free. But either way when you request they stop and they keep sending the ads against your will, It is HARRASSMENT!! The rates would probably be lower if they didn't waste so much money on sending out unwanted ads.

One of the worst companies I’ve ever had to deal with, constant missing items to send, completely inconsistent information and they change with the weather on what they need from you and if you are or aren’t approved, worst experience I’ve had with a mortgage company in my entire life, never go here, go local you won’t have a headache or a bunch of incompetence and unneeded frustration from a corporation built on impotence. Never go here. Worthless company with people who have never been good at their job, if they can’t handle a process as simple as a pre-approval, how well do you think they will handle one of the most important decisions of your life? Borrowing money from the mafia would be a better financial decision.

Was happy up until they sold my mortgage to some other company and my rate went up! Also, they tried many times to get me to refinance when it was boldly not in my best interest financially. Just another company out to make as much money off their clients.

Everyone was very friendly, courteous, helpful, knowledgeable, and eager to make my experience wonderful, as it was!!! Thank you for giving me a chance to change my life. Where others have failed, you were compassionate and reached out, where some would have turned their backs. Thank you, thank you for helping me!!!

It’s nearly impossible to get hold of a human no matter what weekday or time you call, even after hours of being on hold. Horrible customer service. I do not recommend and would never willingly use Rocket Mortgage again.

The whole process was very easy and they helped me when I was stuck on tasks. I would recommend Rocket Mortgage for anyone to use. The whole process is painless. If you are worried about anything they will walk you through the process.

Absolute joke of a phone tree. Can't get through to a live person without them hanging up on you 5 different times and then when you finally do they'll hang up on you as well. Worst customer service experience I've ever had.

Everyone at Rocket Mortgage were very knowledgeable, pleasant and communicated great on every step through the process. I will recommend Rocket Mortgage to everyone I know. It was the easiest website to upload documents to make this process close in two weeks.

My mortgage was transitioned from Mr. Cooper to RM. I pay my mortgage before the 1st of the month every month. So I was surprised when I log on to my bank and see that not only did my payment go through but RM took the liberty to put my account on autopay during the transition and from research the internet I am not the only one it seems they did this to a lot of customers. Trying to log in to RM to see what was going on was impossible, log in credentials didn't work, trying the forgot password link comes back as not recognizing my credentials of SSN, trying the chatbot feature on RM a complete waste of time you get nowhere. But here is what you do get, you get to sit on hold FOREVER to speak to a representative. I was able to finally speak to someone who walked me through the log in process (which by the way they don't tell you ahead of time that your user name has been changed to your e-mail address on file).

I have been with this mortgage company for 10 years, the first 8 were fine, but for the last 2 years at the beginning of the new year my monthly payment increased $100 then the beginning of this year increased another $192 and after correcting my insurance which automatically appraises my home value (which was higher than county assessed value) my payments only went down $91 from the $192. This was after a month and a half of calling Rocket Mortgage each week to verify my EOE had been applied and that my refund from insurance company was applied to the escrow account.

We have spent two days trying to get our year in tax return. All we get is long waits, different people, passwords that don’t work, emails that don’t work. This is the worst surface we’ve ever had. Someone help us please.

Ever since this company bought my loan, I have had issues. They want to do everything by phone (so that they can try to sell you something you don't want, like a refinance) and phone calls are extremely difficult for me. I teach and my phone does not get signal in the building. I Uber as as second job so I can't spend large chunks of time talking. When Rocket calls YOU, it is a recording for you to call them. When you do call them... well, I have never successfully done this because at about 20 minutes of hold time, I usually have something else I need to do. I was with my previous mortgage company for 10 years. No late payments. Now, I am and 3 months behind because I had a one month issue that has turned into a huge ordeal. Sill haven't been able to talk to anyone. I HATE THIS COMPANY.

I use to like Rocket Mortgage and I’ve been with them for quite a while. However, lately I’ve had some bad experience. They are purposely trying to make my account late, even when they have all the money. Just bad business!

I am very happy with my experience with Rocket Mortgage. Each representative was responsive and helpful. The process for me was quite quick and any minor issues were resolved to my satisfaction. After the closing of the loan I had minor issues with the creditor checks which were once again quickly resolved for me.

Lyndsey was amazing to work with and really devoted a lot of time and effort to make sure we were able to get our deal done. Definitely would work with her again. She spent weekends, kept us updated constantly, and was really transparent throughout the whole process.

Worked out very well. My initial contact was Mo **. He was very well spoken and informative. All of the other contact people were very professional as well. Prompt service and very helpful.

The worst customer service, put on hold for over an hour days in a row. Mortgage transferred and did not receive anything from them, trying to pay my loan and get into my account is impossible. I'd never do business with them if it was my choice. Worst company very disappointed in them, can't say enough bad things. The worst part was when on hold you listen to Mr. Rogers' neighborhood theme song on a loop sung in operatic style, it makes you want to hang up.

Not an easy company to deal with. They bought my mortgage from Shellpoint which was very satisfactory. They promised a smooth transaction, Not so. No statements mailed or emailed statements. I had to go online to them to see what was happening. Sure enough, I got stuck with a late fee. So I paid it. I then tried to set up biweekly payments, that was a disaster. I made my monthly payment, then set up the following months' biweekly to start the following month on the 1st.

Absolutely horrible customer service! No one to discuss concerns with. ALL computer-driven AI!! If I could be switched back to original mortgage company I would. Agents are incompetent. Really, they screwed up our payments so much it took three days to get it corrected and hours waiting in the online phone queue. Finally, an AI chatbot submitted a reversal and that will take 3-4 more days.... when the first mistake was instant?? JUST stay away if you can!

Went very well, our virtual meeting was smooth and the closing agent knew what she was doing. The original agent was also very helpful. We are pleased with everything and would use them a third time if it came to that.

Worst company I've dealt with. Company committing fraud by taking payments customer didn't not authorize saying it was due to automatic payments that I never enrolled in. Have made one time payments the entire time I've owned my home. When I called they tell me they can't stop payment.

We have had a flawless experience with Rocket Mortgage - Holly was very professional accurate with everything; it truly was a great experience! Thank you for helping us get back on tract. Everything went very smoothly, and we appreciate all you did to make it go as expected. Thank you.

This process was super easy! It took slightly more time than I thought it would, but that is to be expected with it being a home equity loan. Everyone I worked with was super friendly, helpful, and professional.

Rocket Mortgage sucks. Confusing website. Impossible to talk to a person. Want you to talk to poorly trained chat bots. I can't conceive of a mortage company making it so diffucult to get money. Rocket Mortgage Sucks bigtime.

Getting this loan done took way longer than we was told. It was started in time to get approved on time to pay off another loan. Which did not happen and cost us more money in interest. The closing did not go well. Lots of mistakes made on the closing.

What a piss poor customer service function. Got an Escrow Review Statement, had highly specific questions not answerable on their website and called number under "Questions, We're Here To Help" section. Went through the phone tree and waited 49 minutes before someone finally picked up. The minute I find a better rate elsewhere, I'm dropping both my mortgages with them. WOULD NOT RECOMMEND EVEN IF THEY HAVE A LOWER RATE -- THE CUSTOMER SUPPORT HASSLE IS NOT WORTH IT!

Zach ** Was a huge help throughout the entire process. Answered all my questions and really went above and beyond to make sure everything I accomplished everything I needed. He walked me through all the steps and took the time to explain things I was unsure of. The overall process was easy to navigate.

Absolutely 100% the WORST COMPANY I HAVE EVER HAD TO DEAL WITH!!!! No customer service whatsoever!!!! Their multiple toll free numbers are bogus!!! It's all smoke and mirrors!!

Very little follow-up on the status of my loan. They did not offer for Rocket to pay off my debts, so they sent me checks, which I had to mail them out which put extra burden on me. Rocket was not easy to work with.

Max, Matt and Miracle were the best! We had no issues or hiccups. Rocket Mortgage seriously made buying a home so much more simple than we ever could have anticipated! We’ve heard so many horror stories using other lenders but we had nothing but good experiences with this awesome team! Our realtor even loved our team of Max, Matt and Miracle and hopes to work with them again!

The whole process went smoothly. I appreciate all the online functions you allow for. I would recommend. I also appreciate the speed of the entire process - and the accuracy of paperwork.

Everything went well except that my loan was supposed to start in two months but they stated I have to start paying in April instead of May. I paid the mortgage payment in February and it was supposed to be not due until May. What happened to the two months I was told at the beginning of the loan process?

The entire experience was very positive. We were guided through the process by extremely helpful people. They made sure our needs were met and took time to ensure that everything went smoothly. Timeliness and high quality customer service were also noteworthy.

Carson was great!!! When I was irritated he was able to explain and give me confidence in the process! Thank you Mr. Carson **. The entire team was good; but, when I needed something or I wanted to be heard, I called Carson.

Rocket Mortgage customer service is the worst, nobody cares for their customers there anymore, they send you to the automatic system and that's it. You get lost there listen to music and not answering to any questions or problems.

Tyler and everyone on the team were incredibly helpful throughout the entire process. From start to finish, everything moved much faster than I expected, and they made what could have been a stressful experience feel smooth and straightforward. Tyler was always responsive, patient, and clear when explaining each step, which made a huge difference.

The employees are 5 star. Jeff ** went above and beyond to ensure that the refinance on my home took place in a timely fashion and made me feel as though I was his only customer. He was always available to address concerns and talk me off the ledge. An excellent example of treating people as individuals and building relationships.

Both Rocket Mortgage and their affiliated title service were very difficult to work with. I had to submit requested information on two separate issues at least 4 times before they actually read the entire documents and acknowledged their questions had been addressed. I even submitted multiple explanatory memos showing how the documents I submitted had addressed their questions.

Rocket Mortgage has terrible customer service. I have waited on hold for several hours, on different occasions. Even when I finally reached someone my concerns were not answered. I currently have a payment that I did not authorize for nearly 2000.00. I am trying to cancel it but I am unable to edit it on their website. I have a monthly payment due and I am unsure why this 2000.00 "partial payment " is showing up. This loan was bought from Cooper loans. Rocket mortgage is horrible.

The worst customer service on the phone, they never answer, every time you push a button from the menu, a disclaimer comes, and then disconnects call, to speak to someone live it's like looking for the cure to some disease. When you do get someone on the phone, they treat you like a number and not a person, no empathy, no consideration, and the hold times are ridiculously long. The loan process itself was painful.

Process was smooth and easy. Jorge was great as well as the settlement process. Very happy with Rocket. Please don't sell my mortgage. I would use Rocket Mortgage if needed in my future. Thank you so much.

My representative Sean ** was awesome to work with. He kept me up to date on every step. Using the Rocket Mortgage app made a potentially irritating process stress-free and so easy. From day one to closing, it's been the easiest financial process I've ever experienced.

We recently were looking into doing a home equity loan. When I reached out to Taylor with Rocket Mortgage, she was very helpful and knowledgeable about the process and gave us some great options to consider and made the process quick and smooth.

Working with Rocket Mortgage was so easy and they were ready to close quickly. The Rocket Mortgage system is streamlined, with easy online access to keep you informed. They notify you when there are tasks to be completed. You can upload documents and review progress anytime. Rocket Close was also easy to work with. I would recommend them for closing. From initial inquiry to funds disbursed, this has been the fastest home loan I have ever had. Chanhnett ** was great to work with.

For the most part the experience was good. Everyone was helpful and professional. However the process took very long and I had to follow up multiple times. Biggest example was verifying employment. My husband's was done quickly and mine was delayed with no questions until I asked.

Just can't say enough about Mike **. From the very first phone call to the end of buying our new home Mike was always there to answer questions or concerns. He was professional and caring. Mike is a great asset to Rocket Mortgage. After the entire process I can now consider Mike a friend.

The whole process from start to finish by Zack **, and his associates was handled very professionally with only the client in mind. The entire process was explained in a very clear manner, and this made the whole process clearly easy.

I could not have been happier with everyone I worked with in the process; from Nathanial who set everything up, to the team who called and confirmed the how the process was moving along, and the notary. Rocket made it simple, easy, and best of all was available and respondent the entire time. Couldn't recommend enough.

Kyle ** was a pivotal reason we reached our goals. Not only his knowledge but his understanding of individuals and their family. His perseverance and diligence surpassed anyone in any other field that I had to work with to accomplish our goals. Kyle should be put in a training position from my point of view. He is unique and rare in his field.

Absolutely horrible experience. Have spent the last week trying to in contact with a manager about tax information. Keep getting the run around and talking to people who don’t have full access to my account. Seems like they do not care about the common person. If you're buying a home your lender is using them RUN! Terrible company. Terrible customer service. I have no idea how this company is still in business.

The agent I worked with, Franco **, was thorough, very professional and provided a wealth of information when I was thinking about refinancing. I would say the experience I had with him was excellent and would rate this as 5 out of 5. However, the area that really let the service down was how long it took for the underwriters to approve the process. I had more questions and it took longer to refinance with Rocket, then when we bought the same home only 4-5 months ago, also with Rocket. My circumstances had not changed, having originally bought the house with Rocket in Aug 2025. The only exception was that the house is now worth more as per the valuation due to the remodelling we invested in the home (the house increased in value from $1.7m to $2m), yet the process took so much longer with so many more questions for the refinance than the original purchase. It really put me off the entire process.