Rocket Mortgage Reviews

Scheduling was a breeze. There were two small hiccups. The signing agent and I agreed to change the date and time. Unfortunately, the date on the documents did not change and we had to meet for a second time. In addition, the payment option for me was unclear. Wire or ACH? I ended up getting a check after all. Neither hiccup was a big deal.

Our refinance went so quickly and smoothly. We were contacted by Quicken to make sure we had the best possible rate, and they got us an even lower interest rate. We have been so pleased to work with Quicken and recommend them highly!

Love the calls and help along the way. They keep you informed and up to date with the web portal. They continue to guide you along the way and answer any questions you have. They lay out what you are going to pay and how much you owe.

If we knew it was this easy to buy a home with Quicken Loans, we would have done it years ago. The experience was effortless and seamless. One can really buy a house through a mobile app, it is truly unbelievable and amazing.

Thorough, patient, everyone in communication and fill in if someone is off for the day. Greatest stress free loan process ever. KJ and his team reached out in every way possible and the app helped me stay on top of things. Great experience!

Dion ** was great and very helpful in the initial process. Ashley was great getting me through to the end! They both were courteous, helpful, patient and timely. I would recommend Quicken Loans to any of my friends and family!

The process to renew my loan was very smooth and easy. The ability to do 99% of the process online and only have to sign final documents for close is really nice. Everyone was very helpful and pleasant to work with.

Danielle ** is a great asset to the company. She made the process smooth and easy. She kept me informed on changes that were made on the loan. Once the changes were complete, which were quick, the closing was smooth and easy. She was always polite and professional.

Great experience, I am not one to write reviews this is a job for a more solid individual. Speed, accuracy down and to the point is what I liked about the experience. Availability was excellent and return calls were very good, I do not ink ere is any room for improvement but keep trying and you will not be surprised at your end line.

I would definitely recommend Quicken Loans to anyone. It was extremely easy and stress free. Steve ** was wonderful to work with, he answered any and all questions I had and made sure I was comfortable and understood the answers.

I was able to get a refinance for a whole % lower APR, pull equity out, and have a lower monthly payment. My banker was nice, personable, knowledgeable, and was easy to work with. We closed in a month or less. Wow!

I received five star performance from Rocket Mortgage in refinancing the VA loan. The VA Streamline refinance went on without much effort. I have recommended you to my family and others based on how smooth everything went. Keep up the great work..

I could not be happier with my experience with Rocket Mortgage. My refinance was so easy and fast. I got a great rate and the entire process took 3 weeks and that was even over the Christmas/New Years stretch. I was so impressed with Rocket Mortgage that I even have now bought their stock.

Our lending contact is awesome and we need a copy of the loan (hard copy) so I can give you the loan number. Terri was great for our signing and she told us that we could get a hard copy through Quicken Loans.

Refinance of existing mortgage loan. Worked with Christopher ** from Quicken Loans and he was extremely helpful and knowledgeable. Everything was processed in a timely manner and projected dates were met as far as the closing. Great overall experience. I would definitely recommend Quicken Loans for mortgage financing or for refinancing. The process was painless and easy.

Great deal, answer 24/24h, fast, just try it, low% rate, online mortgage, online app, very simple to apply, friendly people explain to you how it work, everything they tell you will be the true when you will go through the mortgage process.

My home buying experience was made infinitely easier with Rocket Mortgage. Information was delivered in a timely manner and with excellent detail and explanation. My questions and emails were responded to promptly and everyone I dealt with was incredible, personable and cared about closing on my home successfully.

The entire refinancing experience was quick and seamless. The agents assigned to process my application were exceedingly helpful and informative. The closing process was very simple and sensitive to the extraordinary health concerns and restrictions we currently face. We were particularly pleased with the convenience of the amount of actions we could take from our home from the initial submission of our application to the final closing and the convenience of the guidance and advice we were able to obtain throughout the process.

Everything was going great. The only complaint I have is that the appraisal fee was supposed to be waived. During closing scheduling it was found it was not credited back to us. I was told it would delay closing by several days. We could not wait. I was the told it would be requested that a check be mailed to us with the refund. That would be great but I can no longer get an update on that. Very frustrating!

Once I got the hang of doing everything digitally, it was a piece of cake. Snapping a photo of documents and sending them to a central account was quick. Downloading documents from accounts on line was simple. The dashboard of the loan site has everything I will need in one well organized location using one password and it will save me time in the future. You are the "Chic-Filet-A" of mortgages!

This is the second time we've turned to Quicken Loans to refinance our mortgage. Both experiences were effortless. While our bank of twenty years stalled and stalled for 7 months, constantly requiring new financial data and explanations of deposits as the old information was always, conveniently outdated, Kenny in Arizona, after a mere hour phone call, assured us we could close in a matter of weeks despite two federal holidays in the middle of the time frame. We applied with our bank in June. Crickets throughout the year. We applied with Kenny and Quicken Dec. 22 and signed Jan. 7th! That's top notch in my book! Thank you Rocket Mortgage! You were in warp speed on this one!

Process was very slick, streamlined & easy. Mostly online and regular follow up. Customer Service was superb & closing process was very painless. I found the costs to be higher than other mortgage lenders. Too many "add ons" in the closing costs though they were appropriately disclosed to me. I didn't have the time to shop around and would suggest you compare with others around the closing costs. You may save a few thousand.

When I decided to get a refinance for my home, Mr. ** made the process as clear and easy as possible. After the typical time needed to fill out all the main information, the rest was fairly easy and quick to complete. Your website was clear and easy to follow from my home computer or mobile phone. I would definitely recommend you all to my friends. Thanks!

When I first applied I spoke with somebody and their communication wasn't the best. They took a long time to respond and my questions weren't clearly answered. So I decided to shop around a little bit and was ready to move forward with another lender and then rates were beginning to dip so I thought I would reach out once more to Quicken. This time I was greeted by Dimitry and she was much more pleasant and helpful. She was able to get me a lower rate that I was originally quoted and she was able to get our PMI removed. She was also able to get all of our closing costs put into the loan so we didn't have to come out of pocket at all. After that, it seemed as the process just flew by and our loan was closed. At the end of it all we got a great rate and lowered our payment significantly.

Very efficient and polite representative. She made it easy. We would highly recommend QuickenLoans. Actually, we already have. I like the way everything went very smooth and not a hassle. I think everyone should use QuickenLoans. Sincerely, David and Sandra **

Easy, painless and super smooth. We closed within just a few weeks rather than 30+ days. I love working with Quicken Loans and will continue use them as my mortgage company of choice. Thanks for making it so easy to reduce our interest rate!

Dan did an exceptional job on providing all the mortgage services needed and I would recommend him to everyone. Every aspect of the mortgage process from start to finish was very smooth. The closing was quick and very convenient. God Bless!

I am pleased. They all made it very easy to do and everyone was very professional. Took all guess work out. Made everything simple to understand. I would recommend their service to all my family and friends. If I had to do it again I would do it the same. Thank you.

Hassle free refinance with great use of smart technology. I would definitely recommend Quicken Loans to a friend. I appreciate the fact that they were able to work with public tax records rather than going through an expensive and unnecessary appraisal.

This was the 4th time we have refinanced with Rocket. The process was easy and fast. One thing held it up, establishing employment at the end of the process after all docs had been submitted and we had received the closing date. Seems that verification of employment would be the first to be verified when an request for refinance was submitted.

The Quicken refi process was simple, quick & professional. I highly recommend Quicken! I have recommended three family members. I couldn’t believe the user-friendly application process. I like the option of choosing a closing date and the closing attorney coming to me well prepared. Thank you Quicken.

Rocket Mortgage quoted a very good rate, but refused to say if it was 0 points until they checked credit report. I asked given my score of 800 if that was 0 points, but they refused to say. They only said they were very competitive. I finally relented and allowed credit to be pulled. They then said it was 3 points!!! That's not competitive at all. Also, they pulled my credit score twice, once by Rocket and once by some affiliate, which will reduce my credit score for the next two years.

I recently refinanced to pull out some equity and reduce my rate... It has been a month since closing and I still do not have my agreed upon money that was supposed to be direct deposited into my account. I am getting delayed responses and multiple excuses.

Thank you so much for the opportunity to refinance our home so quickly! We appreciate the time it took the team to do everything needed and how easy it was to appraise and close as well, especially during the pandemic.

I liked your ease of application and the ability to talk to one salesperson. It became confusing when different people would contact me in arranging the loan. Also some of the information requests in my Rocket Mortgage Account were confusing. Example-This is a joint mortgage with my wife but the autopay set up only allowed one name. Another example - this request for feedback made me type in my profile when you should already have it. Also it said order number. Does that mean loan number? Net. Getting the loan was easy. Communicating with you is harder. And I want ONE customer service rep by name. Regards **

The process from start to finish was fantastic. It went faster than I thought. I will absolutely tell family and friends how easy this was. I lost my husband in May from Covid and needed to lower my pmt. Thank you so much for helping me.

We refinanced our home all online and signed papers in our home. It was all very easy and saved us thousands of dollars! The staff are all so friendly and easy to work with. They stayed on top of everything and it was done so quickly. Thank you so much!

Our refinance was effortless... Quicken has an excellent, efficient process. Highly recommend using Rocket/Quicken. I have been a real estate agent for 26 years and never have I received better, quicker service in such an easy, user friendly system.

The loan process was easy and smooth from the start of the application to the closing. The submission of the required documents was easy by uploading them online. As a borrower, I was updated as to the status of the loan along the way. The closing was also quick and easy. Overall, the processing fast and efficient.

Closing of refinance on December 28th 1:30 pm. I asked notary how long it would take. He said 20 minutes. Computer work alone was alone 20 minutes. Paper signing 35 more minutes. Notary did not want us to social distance. I had chairs set up to do that. He moved his chair closer to my husband at the table and finally agree I could sit 6ft away. So it was not only 20 minutes as he stated.

Awesome experience. I truly didn’t have to do anything. Will try to refinance my parents house next. Well informed and professional people. Great rate and lower payment. Will recommend to friends and family. Thanks.... Excellent experience. Staff were very responsive and professional. Thanks again for the awesome refinance experience!!!

Great experience. I’m so happy it is going to help my budgeting. I think I can pay my bills without having to work an additional job. It was wonderful solving the problem without going to a lawyer's office.

Very easy with website clearly laid out on what I was to provide and the progress being made to close the loan. I felt very well informed during the process. The staff at Rocket Mortgage was always courteous and helpful.

Cameron did an awesome job working with us and making sure we understood the various options. His communication was amazing and he was always available whenever we had questions. We would definitely recommend him and Rocket Mortgage! An overall great experience.

I had a great experience with Danny. He was patient, explained why it would benefit me to refinance now and provided me with everything in writing as he said. There were no surprises, hidden cost or fees. The closing was just as easy. The attorney was able to meet me in a secure and safe environment especially during the pandemic. I plan to be a long time customer.

The refinance process with Quicken loans Was made simple by their app. In addition to their support via chat and on the phone. I highly recommend Quicken loans. A close friend is already using them due to my recommendation. Thank you!

This was the quickest, easiest and smooth refinance ever! Jesse ** was wonderful and Samuel ** the attorney was awesome! Never did I think this would be such an easy process! I highly recommend Rocket Mortgage to anyone looking to refinance! I promise you will be happy! Very transparent company to work with and I was able to shave 10 years off my mortgage and lower my interest rate and monthly payment!

I started a home refinance loan with Rocket Mortgage and gave them a $250 deposit and was lied to already on the phone. I was quoted a 2.75% loan rate but was Not told that it had been a real 2.9% rate that would cost me $1,750 in debt to buy down to the 2.75% rate! This is a bad practice they use to up all the fees and rates, I finally was given the estimate sheet that showed it all, most likely should have demanded this first but it's all part of the pressure ploy used online to bait people in. I watched free online tutorials about refinancing homes and got more educated in this whole process and cancelled my loan both in writing and verbally! To get back my deposit I had to have my Visa card get involved as Rocket stalled, but I was able to only have to pay $76 for a credit search that they did 3 days consecutively for no good reason, found that from the Bank I went to getting a Real Loan! Avoid this group!

Rocket Mortgage makes the process simple from start to finish. RM Agent was always available to help and assist with any questions and with the process. The online and app tools are easy to access and use. Very user-friendly process.

My experience from beginning to end was A+ rated. From the loan officer to the closing team I had nothing but great communications with all involved. Being able to remotely submit documents and correspond via the rocket mortgage app was extremely quick and easy. Especially during the closing. I have nothing but praise for Quicken Loans/Rocket Mortgage due to my great experience.

This is my third loan through Quicken Loans - Rocket Mortgage. I absolutely love the service and will NEVER select another mortgage provider. Quicken reached out to me to prove they could provided a better rate than I already had through them. And then they delivered.

Overall it was a good experience. Just a few frustrating moments with getting closing answers at the end. Everyone is very kind and fo their best to give information. The other thing was the change at last disclosure. No explanation as to why they gave cash instead of paying off the loan.

Took 120 days to close a refi even being a current client. Then the payoff checks came too late to payoff 0% interest credit cards that they knew was up in the beginning of the year. Now I’m scrambling to get checks reissued to me because I had to pay off amounts out of my pockets because it took so long to close. They never followed through with what I had told them to do and it kept putty out closing off. This will be the last time I use them or even recommend them to anyone. Very disappointed on how they have handle this issue.

I had an great experience all of the agents, was very helpful and gave a lot of information. They walk me through the whole process. I was very pleased with each team performance. I would highly recommend Quicken Loans to all who are looking to purchase a home.

I felt like the communication was not very clear. I felt that we had many time delays in what was being requested. I was told a 30-45 day process and it was much longer. I was relieved we made it to the finish line.

It was a very good, thorough and very fast experience with a quick resolution. Very Very thorough in the follow up when I sent info which was not usable, and how they helped me figure out what was correct, very knowledgeable, very professional, very helpful, very pleasant, very kind, very up on all that I needed to learn about what I needed to do to help them.

This was a superb experience. Issues on my end caused this process to last a few months but the client representative I was working with never wavered. Always helpful and professional, he kept in constant communication throughout the entire process. Will definitely do business with Quicken again.

So easy. This is my second time and it is great. Appropriate expectations were set so I always knew what was happening. Closing was simple and set to my schedule. I had an issue with an error in my credit report and they were able to help me get it resolved fast.

I have to tell you. All the Quicken staffers were just great. They managed to keep me on task without nagging or bothering me a million times or making me feel like I was a loser for taking a long time to get things done. It was wonderful. And Vinny was so cool when he found out I'd lost my job. And he stayed in touch with me, so that when I got a new job, I could refinance.

Cory was great with getting the process started and moving it along quickly. There were some hiccups with Quicken confirming employment at the end that seemed to delay closing, which was frustrating, but overall it was a really good experience.

My experience with Rocket Mortgage was awesome! Although the overall process took a long time to get through (there were many factors involved) I felt there was constant support throughout. I also liked the ease of uploading documents to the APP and the ability to follow up via phone, email or Message through the APP. I also liked that whether someone was on vacation - a back up was always available to answer questions.

Working with your company was a pleasure. Everyone was kind and helpful. Everything went quickly and smoothly refinancing our home with you. We were able to get a lower payment and interest rate. We are so happy. Thanks for all your help!!

This is my third time with Rocket and I am very satisfied. Can't see using anyone else. Customer service excellent; calling back and responded to inquiries in a timely manner. Kept us informed with the process. Agent representing us was always available to assist us.

This was my second refinancing with Quicken Loans. In comparison, the first was much smoother. The pandering the country probably contributed to the difference. Each time I contacted Quicken loans, the staff was very knowledgeable and responsive to my questions. I would have preferred their reaching out to me more.

Working with Quicken Loans was a blessing. They approved my loan. Were with me every step of the way. I am a happy new owner and thanks to Quicken Loans we got our home. The crew that worked with me Hayden ** and Matthew ** were the best. They were there for me and made sure I was able to close. Thanks again Quicken Loans. You guys were a true blessing.

I refinanced my home with Quicken and everything went well. They were very helpful when I had questions. They also responded to my questions promptly. Closing was a breeze. We meet I would recommend them to my friends and family.

We had a very good experience and are also very satisfied about our outcome. The people we talked to were helpful. I guess the only iffy thing was our appraisal. We had one and there was some question about a parcel one and two. Should the appraisal have gone up after including the second parcel. I did email about this and accepted the answer but maybe should have called. My fault on not following up better. Appraisals are also subjective and that is the nature of the business. We are relieved to have a lower rate and to have a different mortgage holder and one we feel we can trust.

Rocket Mortgage was great to use. They were extremely fast, gave us an excellent rate, and were pleasant to work with. I will 100% use them on my next home mortgage. I thought other companies were fast but they blew them out of the water.

I guess we got what we wanted, maybe could've been a lower rate, but the guy (Rob) didn't seem to be motivated to offer it? The worst part was it took so darn long to close! We started on Sept 9th and didn't close until Dec 10th. That seemed unusually long to us. I don't think we would've closed that soon if it hadn't of been for the guy covering for Rob over the Thanksgiving Holiday (Darrick). He was GREAT! He even contacted me on the Friday after Thanksgiving! He got things moving - better than Rob ever did - and we FINALLY got things underway to close.

All divisions of Quicken Loans were extremely professional and always helped me get answers to my questions within 24 hours. The process took longer than expected but assuming that the staff facing challenges from Covid as well as high volume of people wanting to refinance their homes the delay was understandable. The Rocket Mortgage experience was easy to navigate. Overall I was very happy with Rocket Mortage and Quicken Loans.

I contacted Quicken just for information on current interest rates. After talking with Ross he proposed a refinance that made sense. Ross was professional and knowledgeable. He quickly provided answers to my questions. I would recommend Quicken To everybody looking to buy or refinance their homes or mortgage. With Quicken the refinancing was painless.

Everything went well except before the closing I end up problem with IRS document that make the whole thing delayed. IRS issue could be solved but it took so long and seller was uncomfortable to extend the closing date.

This was the easiest re-fi I've ever dealt with. The customer service was great, friendly and knowledgeable. Respondly quickly to my questions. I loved how everything was at my fingertips whether it was on my phone or on the computer. Closing was simple and quick.

Overall my experience with Rocket Mortgage was highly favorable. There were a few points during the process where certain processing of the application was temporarily slowed down but my loan officer was able to help to resolve matters quickly and those times that I called customer support, they were very effective at resolving issues. I found the process extremely streamlined and efficient as far as initially entering my loan information and I really like the online portal as a quick way to check status and upload forms.

First time refinancing my home and Quicken Loans made it so easy. We shopped around before agreeing to go with Quicken Loans and needless to say, the customer service and the rate offered was by far the best. So happy I went with my aunt’s recommendation.

This was the slowest, most painful experience. The only reason I stuck with it was Dale was so personable. I made my first call to you guys in late June, and my loan was not processed until November! It took so long to get it done that I had to unfreeze my credit a second time so you could re-run my credit score. I was asked to submit the same documents on multiple occasions, and once was even asked to submit my ex-husband's bank statements!!! All I needed was a small loan use for a remodel and luckily I had the time to wait, but if I ever decide to get financing in the future I will try for someone local who actually has a face....

The initial evaluation was great and timely, after that things went down hill. It took three months for the refinance to get processed and the delays caused us to lose money that we were due back at closing. Further, we had to reschedule the closing because the initial closing did not have my wife, despite RocketMortgage having pulled her credit and mine, on the loan itself. The reason I am ranking 3 stars instead of 1 is because after all of these mess ups we were still able to close before the start of the new year and the customer service in dealing with these issues was great--very knowledgeable and responsive. However, the mess ups should never have occurred to begin with.

I think that Quicken included a lot closing cost/fees that were excessive. My interest rate was also higher than the market. For those reasons, I will not use Quicken again or refer my friends. It is sad Quicken did this to me and others.

Such a smooth process. Questions were answered quickly and thoroughly. Troy did a great job. Signing was painless and clear. The first home loan my wife and I received was mostly done in-person, moving that process to mostly online was so convenient.

Rocket made refinancing a breeze. They walked me through the application process. The representative asked about my goals and preferences and then provided multiple options for me to consider. He helped me compare rates, terms and payments options to make the perfect loan for me. I would definitely recommend Rocket!!

Refinancing my home with Rocket Mortgage could not have been any easier! The application process was straightforward and the mobile app was incredibly easy to use through the entire process. Everyone I worked with was friendly and knowledgeable, I never had a moment where I was confused about any part of the process. Appraisal and closing were fast and easy. I would definitely recommend Rocket Mortgage for anyone looking to buy or refinance!

I have talked to numerous people within the last 3 weeks about why my old loan that I refinanced has not been paid off and no one has resolved this. Every time I talk to someone else I get a different story. People are supposed to call me and they don't. I am now getting emails from you guys telling me that I may get a late fee because I haven't paid my December mortgage for the loan that should already be closed! I need this fixed NOW.

Everything about this experience was simple - that’s not something you can often say about the mortgage process. From my first conversation with Sarena ** until my closing - every step was clearly communicated and was completed efficiently. The customer interface for status and doc uploads is super user friendly as well. Will definitely recommend!

The process was very simple and every person I spoke with was friendly and very helpful. Although it took 90 days from start to finish it was still a smooth process. The online account access is simple and very informative. Thank you all.

I was told NOT to use Quicken Loans. Too late! We had already applied and had been approved. Needless to say the speed, the exceptional service that I received from my team wowed the nay-sayers and me! We were very impressed.

Rocket Mortgage is the WORST company that you can possibly lend from. There are too many people involved and nobody knows what the other people are doing. I have been working on a basic refinance since JULY and my loan was finally escalated to Senior Business Consultants who I felt knew what they were doing until today when I found out my loan was denied because my condo is in a community that is still under construction and not fully built out yet. These same people told me last week that I everything looked good for a close this month. I hate being lied too!!!

Great experience, very technology forward thinking company. Best of all were the people and their willingness to discuss and work with you on your loan. Had a loan with Wells Fargo and could not be happier to be done with that horrible company.

Started the refinance due to low interest rates; I had seen a commercial on TV so I made the call. From beginning to end of loan refinance it was an efficient process; everyone involved was professional and friendly. The emails throughout with updates get us informed. I highly recommend Rocket Mortgage to family and friends.

Good experience overall. Web interface was exceptional, Response times from loan officer was marginal at times likely due to workload or hours that didn't correspond with my time zone, but she was nice. Easy re-fi. Would recommend to friend or family.

Very Much Satisfied and good customer service and very good closing process. I received all the money timely. Overall I am very much satisfied with your refinance process. I recommend your company to all my friends and relatives regarding mortgage loans refinance.

Sales and customer service was knowledgeable and helpful. This is our 2nd house we had refied and it was so easy with the Rocket Mortgage app. If we had to do it again it would be through Rocket/Quicken for sure.

Let's Just say this is one Rocket that crashed and burned on liftoff... Extensive delays on a simple refi. Lack of communication when or return of phone calls. Poor interior working relationship within the company and little communication between the lender and title company. Had to meet with notary twice because of incomplete paperwork. Ongoing delay with attempts to get settlement payments. The process is still ongoing. I would not recommend Quicken Loans/Rocket Mortgage Company to my friends and family.

Excellent communication and superb customer care by the Rocket Mortgage Team from start to finish! I will recommend to anyone! The Team ensured that the closing would benefit our family in the best way possible. Thank you all so much for making this a great experience!

Everyone we dealt with at Rocket Mortgage was excellent. They took the time to answer all questions, even if those questions came at 8pm. Nothing was rushed and all aspects were explained thoroughly with multiple run-throughs if needed. I would highly recommend Rocket Mortgage to anyone.

We’ve always had a great experience with Rocket Mortgage! Our refinance was the 3rd great experience! We will always return to your company especially when the rates go to 1% or less!!! The closing company has always been very prompt and professional. It’s nice having them come to our home! Thanks again & Merry Christmas.

Very pleased with the total experience. The only negative was the appraiser. Very unprofessional. Our banker, Chris, was excellent and very helpful. He made up for the poor experience with the appraisal.

Quicken Loans/Rocket Mortgage created a great experience. Rocket Mortgage was quick, accurate, and painless. Rocket has a great digital approach while keeping a personal touch. The process was over and done in less than 30 days. The app walked me through all the required signatures and documents. Marc and Marc both helped me through the process and kept me informed. I was able to reach out to real people throughout. I am happy to recommend Rocket Mortgage.

This took WAY too long. The first application took so long it was closed down and we had to start again. The first one was due to my first guy that was to help me with the process took sometimes days to get through to him. The second time, the lenders (probably since it was either Freddie Mac or Fannie Mae gov't programs-which I had no idea was where you were getting the money from or I would have immediately stopped the process and gone with someone like Wells Fargo or my bank).

I can't tell you how easy this process was. Everything was done very professionally and in a timely manner. Uploading my documents was simple, receiving new documents to sign was very prompt and the whole process was simplified by their smartphone app. I could log in at any time and see where I was at in the process. Scheduling the closing was fast and I couldn't be happier with the rate that I got. THANKS!

Recently refinanced our second home with Rocket Mortgage. Knowledgeable staff and a very organized process for refinancing. I was a little disappointed with closing cost. Of course, I was aware of the cost prior to my closing but recently spoke with a family member who went with another company to refinance due to the cost difference and lower refinance charges.

This is the 2nd or 3rd time I've refinanced my home with Rocket Mortgage. I am extremely pleased with the service and am very happy with my new mortgage payment!! Nick was especially patient and helpful when the process began.

The team from Quicken Loans was amazing. From start to finish, they helped us understand what we needed to do and what order to do things in. With this being the first home we've bought, we couldn't be happier with the service and dedication that was given to us.

Fast easy process, good customer service. Loved being able to do everything online. Would recommend to family and friends. Prepping for closing was easy and done at our convenience. Robert our contact was well informed and gave us practical options.

My experiences with Rocket Mortgage have always been exactly what I wanted. They were quick and direct with how I needed to proceed and forthcoming with information to assist me with my decision. Each loan advisor has been professional and a pleasure to work with throughout the process. The closing agents have been neat and professional and extremely knowledgeable and informative about the process.

We closed in 30 days as scheduled, despite the climate and market conditions! ROCKET Mortgage said they would make it happen and THEY DID! We were quoted by other banks, anywhere between 30 and 60 days to close amid the current COVID conditions. Every person on the team was super patient and helpful with all questions and concerns throughout the process. I would not hesitate to recommend Rocket to family and friends!

Excellent! Hard to believe you made the process so easy. We started the process after dinner one evening at 8pm. 90 minutes later we were done. Our loan coordinator Noah was great. Every step was easy to understand and execute.

Each of my Quicken representatives were knowledgeable and demonstrated great customer service - every step of the way. The team was responsive and helpful and helped me get to the finish line with my closing. I have already recommended Jonathan to a few friends to assist them with their mortgage needs - purchase and refinance.

I had a great experience with Travis and his team. I felt they all were working very hard and kept me informed on the entire process. I love that this whole process was done from the comfort of my house. Thank you for making my home buying experience very easy!

The Quicken Team was once again excellent in getting me through a refinance. They contacted me to let me know they could get me a lower rate, and less than a month later I am saving hundreds of dollars on my mortgage. The whole process was made simple, as usual. Great service.

With crazy low interest rates, I decided to re-fi an investment property. After the loan cleared, I decided to re-fi our primary residence, too. Since, I applied within 30 days, all the paperwork from the first loan process was able to transfer to the new loan! Yeah! Less paperwork to deal with on my end! Rocket Mortgage has been very friendly and helpful. And, their website is easy to access, navigate and utilize for uploading paperwork. I highly recommend.

I would like to express my gratitude to my broker Joe. As he was very knowledgeable and professional.. I would certainly do it again! I informed him of what I was wanting and he and Quicken came through. Before Quicken I had actually gone to a few lenders with my expectations who did not them so I was hesitant when I reached out to Quicken. Thank you again for helping us save on our mortgage!! Mahalo!!!

Timely and repetitive with documents that were needed, bad communication. Closing almost didn't happen because of documents not sent to the processor in a timely manner. Multiple people call concerning closing with conflicting information. Did not get notified when new documents were required- was told we should be checking the website daily.

First loan in April 2020 went amazingly smooth. My rep was amazing and proactive. The refi was not so smooth and my rep was difficult to get in touch with and did not seem to be as organized as my first rep. I was able to get answers by going around the rep but it would have been nice if he was proactive during the process.

First experience was some pushy ex used car salesman. Really pissed is off. Then COVID hit and we were being pushed into doing the appraisal. Then I get an email to the wrong person talking about my payment is coming up. We will let you know when we are ready to move forward.

This may have been the longest refinancing I've ever seen without a reason. The 'review' process took roughly two months and all I would get as an explanation is UW is reviewing it but nothing would be updated. Everything that was promised about closing date, pay off date, and regular updates was never completed. It was ridiculously annoying to have to call EVERYDAY to at least get the loan moving.

Our work with Rocket Mortgage through Quicken Loans was breezy. From the start, our loan officer, Toni, was personable and easy to work with. She was excited with us as we walked through the process. From there, once we finalized a purchase offer and worked towards closing, our purchase specialist was helpful, though not necessarily as intentional. He did help us ensure we had the proper paperwork finalized, however, and we are grateful for the whole Quicken team for all of their support!

Our experience was great! Quick and easy. We were able to see each step of the process and what was being done behind the scenes. Totally easy uploading documents needed as well. We would definitely recommend using them if you are in the market for a purchase or a refinance.

My experience with everyone at Rocket was great. They made it quick and easy, and answered all my questions. I recommend them to anyone doing a new mortgage or refinance. They helped me through every step, and constantly checked in with me. I never had to sit and guess what was happening.

Outstanding Service and great experience working with Quicken/Rocket Mortgage group. The online refinancing navigation/platform is very good and whole process was extremely swift. The Loan officer was very friendly and answered all my questions and concerns. And helped find appropriate refinancing option suitable for my needs.

From the beginning I was clear with my agent, Ryan **, via phone and email that I wanted to pay for all closing costs upfront and not have them rolled into the new loan amount. We discussed this at least three times. The loan amount was $10,000 more than the payoff amount. I asked to have it corrected and the loan went back to the underwriter delaying closing for a month. They came back with nearly the same amount a month later and I closed because I didn’t want to delay further. This is either complete distinction on the part of your organization or an utter disregard for the wishes of your customers on something as fundamental as the loan amount.

The staff was very friendly and helpful - they had a real desire to help and make things easier for the customer. The people were professionals & competent. They knew what they were doing and communicated well. Vey few snags along the way.

I refinanced my mortgage and was pleasantly surprised by how quick, easy and informative Rocket Mortgage was. All emails I sent were responded to immediately and they were great about answering all my questions until I was comfortable with the information and process. I will definitely consider them going forward for other loans.

Process was quick and easy. No surprises or tricks. I received exactly what I bargained for. Can you please send some consultants to Comcast and show those morons who to treat a customer? Everyone we dealt with was polite and professional. The deal only took a few weeks to go through. I appreciate the simplicity of it.

Towards the end of the buying process it took way too long to go over some things about the house that were already explained by the real estate agent. And the mortgage person was not listening to the real estate agent. And I still have not received any type of payment booklet to send out the mortgage payments.

Rocket Mortgage was very user friendly in getting the process to refinance started to its completion. I was immediately contacted by a representative. Other refinance companies responded a week or so after contact, Rocket Mortgage was within 30 minutes. The checklist was very helpful and made the process easy to complete.

Going through the mortgage process with Quicken Loans is about as seamless and simple as I could imagine! My broker even suggested it was the best process with a mortgage company is his 20 years in the business. This is the second time I've used Quicken and plan to use them in the future if I ever need another mortgage.

My husband & I were very pleased with the entire refinancing process thru Rocket Mortgage. Questions were answered very promptly and Patrick ** was great! He was very informative and made sure the transaction ran smoothly. We definitely recommend Rocket Mortgage for everyone's lending needs--

Everyone was friendly and helpful. Very professional and knowledgeable too. They responded to my calls for help quickly and explained everything clearly for me. I would definitely recommend Rocket Mortgage to friends and family. Thank you for an easy refinance experience.

Dealing with all the individuals was a pleasure. Everyone was was knowledgeable and pleasant. To see how much the closing cost was was a little shocking. People are in need of money and to see that much come out for closing cost was unsettling.

I received excellent service and quickly taken care of my loan application The agents that I worked with were excellent. The agents that I dealt with were very knowledgeable. I would recommend Quicken Loans to any of my family or friend. I look forward to doing and keeping my business with you. Thank you.

The amount of effort on my part was next to none. Every person I spoke to was professional, knowledgeable and friendly. Definitely recommend. Kaleb in particular (my first contact) was awesome. Have done three loans with Rocket and all have gone smoothly.

Thank you for the explanation for the new investor of my loan although I have no idea of who the individual or what agency is at this point. I now plan on paying off my loan within ten years, this is a good incentive. Anyway thank you Quicken Loans, for servicing our mortgage.

As always, Quicken Loans did an amazing job! That got us an incredible rate on a new 15 year mortgage. We feel so empowered to be able to pay off our loan and actually own our home. The closing process was so easy. If we ever buy another home, we will always go with Quicken Loans. They have won our business for life!

This was our second refi with Quicken Loans. Top notch experience -- easy and fast, no hassles, no bait-and-switch. Compared with people we know who've financed the old fashioned way, there is no comparison! We recommend Quicken to everyone we know who is looking for a mortgage.

There are many finance companies from whom you can get a low rate. Quicken was definitely the best finance company we have ever dealt with. Our mortgage associate, Alex **, was just amazing. He made the experience a pleasure. We have already recommended him to several of our friends.

All personnel were easy to work with, knowledgeable and professional. I am highly impressed with the personnel, procedures and web-based app that you have developed. I am highly recommending RM to people I know. I am very pleased with the time frame and rate on my loan.

Great service and easy to work with. Was done when we needed it. Would highly recommend you. People were very nice to work with and were on top of things. They got right on my account. I never questioned anything. Very professional and knowledgeable.

When initially thinking to do this the sensation of being overwhelmed was at the forefront of our minds. After speaking with a few other lenders we didn't feel any better, until contacting Rocket Mortgage. The entire process was effortlessly achieved.

We were pleasantly surprised at the process and ability to manage a Home Mortgage refinance through Quicken Loans. The computer distance managing of the process was impressive, the communication was excellent. The process was made easier. We appreciate how it was handled. However, We have one improvement to mention. The Costs of the refinance was high. Those closing costs could be a lot less. Now we are $6k more in debt after working so hard to pay our previous mortgage down. So, please think of the homeowner, and get those closing costs lowered. Thanks.

Great experience, closed quickly because of convenient, easy App. No recordings, all calls answered with helpful information. Able to choose closing date time and location. This has been a challenging year but thanks to Rocket Mortgage/Quicken Loans things are looking brighter. Great Customer Service. I highly recommend!!!

I did refinance with my house & it was taken cared quickly & everything went smoothly. Mr. ** who assisted was excellent & within 3-4 weeks I did my closing & what makes good about it, I was not in my house, I was in another state & I still did the closing. Thanks!!!

Process was very easy. Loan officer went out of their way to help. Communication was awesome. And the time to actually close the loan was very fast. Compared to another agency I was trying to work with, Rocket did an awesome job.

I did at closing. I don't remember her name but she was on time and completely prepared. This was a refi and it took a few weeks longer to close but I blame that on COVID pandemic. Overall, good experience.

Everything went very smooth. If problem contacted zade or others indicated and got back to me soon with fix. Only thing was 30-45 days to closing-took longer-but duh-got pandemic. Everything promised-was fulfilled. We are very, very pleased. Thanks to everyone involved. I'm from Detroit and knew Quicken was there making for a better city economy. Keep up the great work-god bless-be safe.

My experience with Rocket Mortgage was great! The whole experience was very easy and they kept me informed every step of the way. All of my documentation was well laid out and very easy to understand. And all of the personnel that I worked with or spoke to were eager to help me and easily answered all of my questions.

Terrible experience with them. Supposed to be a simple refi. We already had our loan with them. Every month resubmit bank statements. Every 3 months new profit and loss. Day of closing resubmit everything again.

We worked with Brian ** and he was amazing! He was responsive, helpful, and thorough in every step of the process. Could not have asked for a better experience and will be sure to recommend Brian to anyone looking for a new home loan or refinance.

The process to refinance our mortgage was very easy and took the amount of time that was estimated. I would highly recommend to anyone seeking better rates on their mortgage! Not only did we get a lower rate but we will also pay off our mortgage 5 years earlier than the original loan.

Great experience from beginning to end of process. Highly recommend! Very friendly customer service and always quick to respond to any concern I had. I wasn’t familiar with processing a mortgage entirely online but I’ll never do it differently again!

Refi process took too long for existing customer... Should’ve been a slam dunk!!! Just like the survey always asking for more info when it’s not needed when you had all my information on file... You just need to make it easier for your existing customers moving forward.

I am glad that everything worked out! I want to shout out all who were involved for doing such a professional and fantastic job getting this Refi done as quickly as possible! This was such a thorough and detailed process that took time but in the end we were successful.

Hello, overall the experience was good but the process was significantly delayed because there seemed to be a lot of confusion around how to approach my maternity leave. Good news is that the delay resulted in a further drop in the interest rate of my refinance. My goal was to reduce the amount of money I spent on interest and I was able to do that. Perhaps the only silver lining to a very challenging time.

The whole process was very detailed, accurate and professional. All personal interactions were handled very well and the end result was we closed right on schedule. The website is great also, allowing us to see all information about the loan and accelerated payment options as well.

They were very professional and courteous every step of the way. When our locked in rate time period ran out due to unforseen circumstances they did not charge a extension fee. The closing when quickly and smoothly. Amrock's closing employee was very professional, courteous and the closing was over quickly and smoothly. Kudos to all the personnel.

My experience with RM was great until closing. My disbursement check was sent to the wrong address 3 times. After contacting RM I was told I had to contact the closing agents myself to get resolution. At no point was any help provided by RM and I had to resolve the issue with the closing agent myself. I feel there should be more responsibility and follow up with companies hired to close mortgages.

We had a great experience with Jordan ** and every facet of the Rocket Mortgage process. Thanks for making it possible to save money and pay off our mortgage quicker! We loved the amount of information on the web site and also using the App!

After our first mortgage lender dropped the ball, didn't respond to us, asked for unnecessary documents and almost made us miss our deadlines, we approached Rocket Mortgage and were able to secure a terrific rate incredibly quickly. Jonathan kept us informed hour to hour and made the whole process smooth and quick. We have already recommended Rocket and Jonathan to friends.

First person who contacted me was horrible (Moe). Second one who actually helped me close on my mortgage was the BEST (Kubik) and tailed everything to my needs and request. the closing process was easy and had no problems. Closing agent was also good and flexible.

Quick and easy to talk to someone live and explore options to refinance our home. Able to close quickly thereafter. From start to finish, exceptional service. Only knock would be that the closing costs seem higher now than in my past encounters with Quicken---could be related to additional government rules and regulations.

Start with it taking five months to come to the closing. Then the closing agent from Amrock lost the cashier's check. My employment was verified three different times which was a bit embarrassing and in general it was just nothing like what I have come to expect with Quicken. I think this makes my fifth transaction with them and this one was a disaster. If not for John ** at QL I would have walked away. He was VERY helpful and reassuring.

It all went great, smooth and the site was easy to navigate. Everyone I interacted with was friendly and extremely helpful. Would recommend Rocket Mortgage to anyone looking to buy or re-fi. I would be happy to tell all my friends and family about Rocket Mortgage.

You were very easy to work with. Always responded quickly with questions. Michael was a pleasure to work with, made the process of my loan simple. I believe he did his best for me with my interest rate and was great at explaining the process.

Never left my house. Incredibly fast & efficient. Competitive rates. Was reached out to on occasion to keep me on track & informed - but was not pestered with continuous communications. Questions were answered immediately. Professional & courteous interactions. Best of all-No freakin robotic support menu!

From my first phone call with Maya ** to the evening of closing this has been a fabulous experience. Maya was professional, extremely knowledgeable, wonderfully able to translate financial jargon into "English" and to provide clear and understandable comparisons of loans and managed to do all this while being patient, kind and quite funny. She managed to make the refi of 2 mortgages work well in tandem throughout the entire process. Rates and fees were unbeatable, even by my boutique investment firm! Rocket website was so easy to navigate and use I am still rather in shock! It is useful even now that both mortgages have closed!

Experience went well. The time to process the loan seemed to take longer than previous experiences with QL. As always the service was great. The time delay in processing the loan almost resulted in cancelling the refinance. This survey is not very good and I will participate in future surveys.

Our initial contact with the agent was excellent and the interface for uploading and signing documents was easy to use and very convenient. My only complaint with the process was that it took a while to get to closing. I understand that the market is especially busy right now, but after around 10 weeks had gone by and we still weren't closing we called to ask what the holdup was. By the next day we were ready to close which made it feel like it had been ready for some time and if we hadn't called it would have been idle for a some time. While I thought this could have gone better, I would still recommend Rocket Mortgage to everyone because of the convenience and lower fees.

I’m pleased about the whole transaction. Big up to the MLO agent he knows his job. After shutting down so many reps he wasn’t going down without letting me the benefits associated with the refi. Big Kudos! The one and only Rocker Mortgage!

From start to signing this is the quickest and easiest loan I have ever taken out. The loan officer and her team were efficient and responsive throughout the process. My needs were understood and almost anticipated. The efficiency from everyone was outstanding. Thank you.

The process was easy and relatively fast without any hassle. The loan officer was very polite and answered my questions in a timely manner. The return call after the loan was closed was unexpected but appreciated his call. I would recommend Rocket Mortgage to my family and friends.

When a friend told me about their awesome experience refinancing with Rocket Mortgage, I immediately reached out online for more information. Within days a representative reached out and I was pre-approved. The process for me was surprisingly quick compared to all the refinance horror stories I've heard.

It took from June to the end of October to get this loan closed. I was repeatedly asked for documentation of the same items over and over. I was told they weren’t submitted although I had screenshots of emails sent as attachments and uploads to the app. I was tossed from person to person as soon as I requested answers, I was given to a different person. Incredibly disappointed with the service I received.

My originator was excellent! We got the appraisal back and it came back higher than expected, we asked to change it and she said there would be a minor delay. No big deal as this was my request, almost two weeks went by and we heard nothing. I reached out my originator to check on the status. That is when things went downhill. We were asked for more paystubs, were not getting notifications of needing to provide these items. Called the closing team and was told just needed to provide my wife's paystub and all would be good to close. Look the next day (again no notifications) and now they need my paystubs, after being told we were all set. The closing was smooth too.

Super easy and convenient. Would definitely recommend. Only took about two weeks from start to closing, which we were able to do at our dining room table. These days, almost everything can be done online. Thank you. Happy to write this review.

I was very impressed with Rocket Mortgage! I worked with Gustavo ** and he was great. They made it very easy to get through the process of refinancing my property, and gave me a great rate! Thanks Rocket Mortgage! I will definitely recommend you guys!

Generally, the process went well. Although, I was hoping it would have gone faster. Especially, when it got to the very last step of verifying the buyout amount for my 2nd mortgage. The final step before closing. Additionally, maybe a little bit more communication from the lender a little after the finalizing the lender rate for the refinance. We were a bit lost after that.

I refinanced my mortgage to a lower interest rate, with QL, and the entire process was easy, convenient, and fast! I recommend Rocket Mortgage by Quicken Loans. If you are thinking about refinancing, look no further, you will be treated well.

I do not like to bash any organization however my experience with Rocket has been horrible. Yes, I have refinanced many times in the past but this has been the absolute worst experience. I am tracking my own file, dashboard is not updated, and there is no urgency to close my loan. And if you ask your "Associate Banker" for information, you will be referred to a "customer specialist" who will then refer you to the "underwriting team" who might consult with someone in the "closing department."

I inquired about a VA Streamline to take advantage of the current low rates and in about 30 days my loan was closed, couldn't ask for a better experience. This time around was the quickest, easiest and most painless mortgage experience that I've ever had!

We had a wonderful and stress free experience with our Mortgage Experts! They kept us informed with all the steps needing to be accomplished. There wasn't a whole bunch of time wasting appointments that had to be attended and we had the confidence of letting them do the work. We would definitely do this again with these guys. Thanks!

I am very happy with the loan and the speed of the whole process. From start to close in less than 3 weeks. I am a little disheartened that there wasn't much person to person contact. At times I think no one wanted to actually talk to me once the application started. Still a great servicer and company.

I was approved and my QL rep didn’t tell me and didn’t do what he was supposed to do to get my loan done. I had to go from the start all over again and it took months to complete by of lost paperwork and not following up.

Proactive communication needs to be GREATLY improved. Any updates to our 5+ month refinance process were only received after we reached out for those updates and even then, it took multiple contact attempts. One example was a failure to verify employment. The number provided for verification was my wife's office's landline number. However, since we were all in the middle of COVID, the HR person was not in the office all week and therefore was not there when the attempt was made to verify her employment. This was not communicated to us for 4 weeks and we only learned of it after WE asked what the delay was. 4 weeks is an absolutely unacceptable amount of time to let a refinance stall over a missed phone call. An attempt to contact us for an alternate phone number should have been made immediately.

Quicken thoroughly vetted me; self employed. The process was lengthy and arduous from the Borrower's side but looking at it from the Lender's side; I would have done the same things. It's money being lent to a complete stranger and a lender wants to know the loan is good. My Representatives were friendly, and quick to respond to my questions. They were well trained for the task and kept me well informed. Providing Docs was easy uploads thru the Bowwows' web-portal. I was kept up to date thru the entire process. They texted me to inform of Doc's needed if I failed to check my Account Dashboard timely. I would strongly recommend Quicken.

I am extremely satisfied and impressed with the refi process. Customer service was always readily available. I submitted all required documents from my phone. There were no surprises or tricks. Closing was contactless, a notary came to my home and we signed paperwork sitting masked, socially distanced, outside. We considered several companies, and I’m glad we went with Quicken. Thank you!

Rocket Mortgage's Bankers were prompt, accurate and quick to respond throughout the entire process. We were even able to close earlier than the initial closing date which was good for both the us and the Seller. I would recommend this service to my friends and relatives.

When I started this process in July, I was led to believe that the total closing costs would be less than $5,000. I was under the impression there were no administrative fees and was not considering the escrow funding that in total raised my loan about $10,000. I may get a little back from my previous mortgage holder from escrow, but if I were to know all of this up front, I would not have refinanced. It will take many years to recover that amount. I know I could have canceled but after waiting so long I did not want to start the process over with another company.

This whole process worked well, everything happened at a good pace too. Everyone involved was helpful. The website was easy to use. It was always obvious if I needed to do anything. It was also good to see what Quicken Loans was up to in the process. The transparency was better than anything I had seen before in a mortgage transaction (and I've moved or refinanced a fair number of times!).

Probably the single best refinancing experience we've ever had. We were kept constantly in the loop every step of the way, and the closing process--which usually takes 3 hours and lots of ink pens--took about 30 minutes. We were done so fast, I assumed we'd forgotten to do something. So, if you want to refinance, use Rocket and Quicken. You won't regret it.

I did not enjoy my experience with Rocket Mortgage I Started this process in July and it did not get completed until late October. You can only blame Covid for so much. I constantly was asked to upload my paychecks and other documents and it felt very redundant and as if the left hand did not know what the right hand was doing over there.

I loved working with Rocket Mortgage, they responded really fast to emails, texts and calls. They were able to answer any questions I had and was able to help me without making me feel stupid. Even though it was kind of confusing on the changes of people I worked with, from lender to purchaser, underwriter and the finalization person. But overall it was a great experience! And I would recommend them to everyone. :)

Jeff was so easy to work with. Made the whole process super easy and stayed up to date constantly!! Even when out of the office him or a coworker always got back to me on any question and I never felt confused or overwhelmed at all!

It was very easy to contact the person who handled the paperwork by phone. No waiting on hold. The only in-person contacts were the appraiser and the person who handled the closing. This worked well during this time of social isolation.

Best experience from beginning to end. Super easy, streamlined online and quick! Any questions I had were answered quickly and without hesitation. Never had any reservations on using Rocket Mortgage! Will definitely use again if needed and will tell all my friends.

My experience with Quicken was very accurate, fast, and efficient. My questions/concerns were answered in a prompt manner. I was very pleased with the way everything was handled. I will recommend Quicken to all of my friends. There was nothing more important to me than the efficiency Quicken uses to process things during such a trying time.

We were disappointed in the time it took to resolve errors with the set up of our tax escrow. We are already a customer and were simply going through a refinance. When the error was discovered, we notified Rocket Mortgage immediately and still had a week to get it resolved prior to closing. It did not get taken care of and our closing was pushed out an additional two weeks.

Fast friendly service. Like the mobile app experience. Being able to access the documents on my phone was really nice feature. Our representative was very responsive and always available to help with any questions we had. Got a great rate and was able to easily meet our goals!

I have said it before and I’ll say it again, working with the team at Quicken is the best of any mortgage company around. While the process took a little longer than normal (I’ve refinanced twice before and secured new mortgages with you as well), this experience was during a hot mess of an epidemic which threw a wrench into everyone’s day. I applaud the team for their perseverance and recognize all the effort it took to navigate the constantly changing landscape and get us to the end goal! Thank you again and again!

Overall my experience was good. The main room for improvement would have been with my banker. While trying to close on my loan I was trying to have a payment towards a stormwater fees removed because my condo association pays it. My banker did not follow through and at closing I had to work with a specialist who recommended I close my loan and request to have that payment removed afterwards, which I did. At that point it only took a couple calls/emails and a couple of documents and the fee was removed. I don't understand why this couldn't have been done during my application process. Otherwise my banker was fine. Everyone since then has been great. It was a minimal fee and not doing a. Ew escrow analysis is only a minor inconvenience since I now have only about $8 a month going to escrow for nothing but it could have been solved earlier in my opinion. Thank you to everyone who helped work this out!

I’m the one that needed to keep reaching out to find out information that was important. No one reached out, even when someone told me that they would put a reminder to follow up in a couple of days. No one reached out then as well. It would have closed quicker if the communication was there. I made it very clear that a POA was needed considering my situation when I initially did the application.

Our experience refinancing with Quicken was excellent, our advisor, Kate ** was excellent. We highly recommend working with Quicken Loans, and Kate in particular. Her level of service is above and beyond expectations, Kate communicated the expectations and process clearly and thoroughly. Our