Rocket Mortgage Reviews

When I started the refinancing process I had a terrible experience with our first representative. But when we were switched to Kyle he made the process so smooth and simple. I would love to work with him in the future!

I was very well pleased overall with the excellent service provided by all members of the various Quicken Loans Teams throughout the entire process. In particular, I would like to say a special thank you to Tom ** and Maria ** for all their help.

I was very pleased with all aspects of my refi from first dealings with Julie ** right through to closing paperwork done with Staci **. Also pleased with how quick everything was completed from beginning to end., including the visit from the appraiser.

Did a refinance to take advantage of the lower interest rates and since I had a good experience when I used them several years ago so I thought I would see if their mortgage company was as good. It was even better. Closing was fast and smooth from the comfort of my home. Closing agent was nice and efficient even though an independent. All in all I am glad of my decision to use Rocket.

During the recruitment to refinance my mortgage I received 5-8 calls per day. Once I finally agreed, closing and finalized the new loan the terms were breached in their skipping a payment. The payoff stalled out. The reimbursements have Yet to be received. Finally spoke with one resolution expert yesterday who was very knowledgeable assertive and honest. Hopefully I will finally receive some worthy service to say I at least got what paid for.

It was the easiest refinance ever. Everyone was polite and knowledgeable. The documents were easily uploaded through your app. I was updated along the entire process daily with any additional information when it was needed and where the loan process was.

Rocket Mortgage made the entire process so easy. Very happy with the service, communication and speed with which our refinance was conducted. Christine McIntyre was a great help and very responsive to all of our questions. Highly recommend Rocket Mortgage to anyone!

We had a great experience with Rocket Mortgage. When our initial loan associate was transitioning positions, his boss Josh stepped and did an amazing job. He answered our questions promptly and professionally. The to-do list was also helpful in letting us know what we needed to complete.

Everyone was knowledgeable, professional and courteous from beginning to end. My questions were always answered. The process was transparent. The documents were easy to understand and helped clarified the process. Never a long wait time when I called, I will use this company again for future residential transactions and will recommend this service to friends and relatives.

Great customer service, the process is easy, and quick closing. VERY expensive closing costs that take almost 4 years to pay before you're actually paying on the mortgage. Shop around to find lower closing costs. Sometimes miss items that are current such as the surveys or appraisals which add extra costs to closing which is frustrating.

Very, courteous and prompt and easy to work with. I set up electronic bill through my bank and it populated entering Rocket Mortgage and loan number rather than use the Rocket Website for conveniences. The first payment will be made April 23rd. Please advise if it does not work but my bank, MNB, sees no issue.

My wife and I couldn't believe how fast and easy it was to refinance with Rocket Mortgage. The total process from an initial text on a Saturday from the awesome Jesse ** to the closing took only 3 weeks. We have told everyone we know about your great customer service!

We refinanced and it went as smoothly as expected. Some hiccups, but those are always expected. Overall I would recommend them. Like anyone taking out a loan, you have to have all the appropriate information and paperwork; which we all know is cumbersome at best. But their representatives were professional and friendly. When I was struggling to upload documents, they called me and walked me through it.

Rocket Mortgage worked to get me a great rate, worked with my existing mortgage lender and explained the difference in a way that I could understand. I was concerned about the closing costs but they showed me the amortization schedule for both loans and I saw that I was indeed better off to refinance my loan.

From start to finish this was such a smooth stress free process. We were notified of anything they were doing or we needed to do in a timely manner. The agent answered any questions I had promptly and closing was a breeze. I couldn’t have asked for a better refinance process.

Everyone was very helpful and pleasant. David was right on my? And answer me in a timely manner. I would em recommend this at everyone that needs help. My experience was fast and very helpful putting us back in track with our mortgage.

We loved that everything was done electronically and how easy the process was. Every person we spoke to was friendly and knowledgeable. From application to closing we were impressed. We highly recommend Rocket to anyone that is looking to purchase or refinance a home.

They are too big a company and don't notify other departments what's going on. Yearly I check on the cost of home owners insurance. I give them weeks' notice that I don't want them to pay the old insurance company's bill. Even though it's weeks before expiration, they pay the old bill and also pay the new lower bill causing me to have to fight with the old company to get it back.

A coworker of mine had just told me about his refinance with Quicken Loans. He had his original mortgage with them, and was actually contacted with an offer to refinance, and expressed his overall satisfaction with the company to me. My wife and I had previously attempted to refinance a year ago through some mortgage company that she had found and the experience was less than stellar. After going through the process and spending around $500 dollars, we were told that our home would not even appraise for our original selling price, and that there was no option other than to try again at a later time. Of course the agent who worked on our account was gone from the company when my wife reached out to them.

Refinanced mortgage online with phone contact. Saved $33000 over life of loan, going from 30yr. @ 3.5% to 15yr. @ 1.99%. Very pleased! Alec was wonderful to work with, took care of every detail in pleasant, efficient manner. Would recommend.

We have been customers for many years and have refinanced a few times. I was always impressed and have sent you customers over the years with my recommendations. However, this time, refinancing two homes was one disappointment after another. First of all I wanted to do both refinances at the same time but they landed up being 2 weeks or more apart. Secondly, information requested was ridiculous since we were already good customers and you had all of our information, including if we were Americans or had Green Cards. Rates were higher than I thought based on currently available rates at other banks.

Refinancing our mortgage was so quick and easy with Rocket Mortgage and Quicken Loans! Our representative was awesome to work. He was fast and always available to help when we needed it. The whole process took less than 30 days.

From the moment I contacted Rocket Mortgage to the end of the process I was notified of every step. The app helped me to look at what was going on with the process. Contacted me with pleasant genuine care for my process. Robert ** was my contact. Got the process done in less than 30 days. Thanks.

My wife and I were very well received by agent Brent ** and his team; we were never in the "dark." From the onset... to finalization, we were aided.. truthfully, and and patiently advised, of the peculiarity of our situation. Everyone we called and talked to, and contacted us... was polite, delightful, and professional! Thank you too much... for this experience.!!!

I was originally messing around and thought I would see if I could get pre approved and sure enough I did. From start to finish it was easy. If I had a question someone always got back to me with a quick answer. My wife and I are extremely happy with the service and the layout of the app for uploading docs. With me being in Iraq and my wife at home we thought this would be extremely stressful but it was a great experience for us first time home buyers.

1 yr later after closing I’m getting contacted. Sam ** told me, "Do I have your permission to update your credit information in my system?" Somehow that means they can pull my credit 1 yr after I closed! Bad service all together! Misleading and deceitful!

Quicken Loans started out as just a question and turned into a wonderful experience of purchasing my first home. Everyone I talked to was very informative and very pleasant. They truly made my experience stress-free. They even called to check on me as an individual during the process and asked me if I had questions. They gave me prompt answers and I never had to 2nd guess anything I had to do or complete. I would highly recommend for anyone to use Quicken Loans. It was easy, fast and very professional.

Aaron ** with Rocket Mortgage was attentive, helpful, and most importantly available. I was able to do most of my loan application online, through the website or app. Communication was near constant, even taking into account different time zones. I closed on my home within 30-days, and if really needed, I have no doubt Aaron and his team could have done it sooner. There isn't enough praise I could lend. From amazing rates and fees to downright spectacular service, Rocket Mortgage is definitely the way to go.

Quicken Loans was great. Super fast and wonderful customer service. My loan officer (Pat **) was awesome. Anytime I had a question he always responded promptly and was very thorough. I would definitely recommend Quicken loans to family and friends.

Rocket Mortgage really went above and beyond our expectations. As first time homebuyers, my husband and I were so scared. We had no idea what we were doing and because we were doing a private sale, we didn't have realtors to assist us. They were thorough in explaining things, quick, informative and professional. We'll definitely recommend them to our friends and family!

Quick and simple, and very helpful people. Online processing was easy. My mortgage consultant was easy to reach via email and explained everything that needed to be done. The closing was also quick and simple and I would recommend Rocket Mortgage to my friends.

Rocket Mortgage made my remortgage quick and easy. One of their representatives reached out to me to let me know they could offer a lower rate. I had recently had a pay increase, so now I also had the option to refinance at a 15 year term instead of the original 30 year I had, so now I will be able to pay several thousand less over the long term in interest and fees. Very satisfied at how easy it was to manage everything from my end.

For the most part the process went smoothly. However, 2 issues stand out which marred the closing. In the first, I submitted paperwork and placed phone calls indicating I was not required to have Flood Insurance. For some reason, the issue was not addressed and I had to fix it post closing. The second issue continues to confound me. In short, I was refinancing my house and removing my ex-wife from the deed. I had also set up a trust that the house was going into. A individual I spoke with, at Amrock, said they were only set up to handle removing my ex-wife. He said I had to hire an attorney to put the house into the pre-established trust. I subsequently discovered that was not true, the house could have very easily been taken care of as I wanted, and I would have saved myself $25 and 2 hours of time.

The experience was easy! Everyone we dealt with was very helpful and nice. The app made the process very easy to do as well. The process was also very quick and required minor work on our part to complete. Would recommend to anyone.

We went from inquiring about a refinance to closing on the loan in just over 2 weeks. The entire process was fast and efficient. Loved the daily notifications, and the to do list in the Rocket app. Our rep, Christopher **, always seemed to be available and answered every question quickly. This is the future of mortgages, and banks will be hard pressed to keep up with the amazing technology and efficiency.

Buying a home can be stressful under normal circumstances. Quicken Loans made the experience as easy & stress-free as possible! Everyone I communicated with at Quicken was friendly, professional and very responsive. They answered all my questions, offered up additional information & advice, and seemed genuinely concerned and interested in doing everything within their power to have the home purchase go as smoothly as possible...and it did! I highly recommend Rocket Mortgage/Quicken Loans to anyone interested in buying a home. A+ customer service!!!

Working with Jeffrey ** was a pleasure. He was knowledgeable and friendly and was able to answer every question we threw at him. He walked us through the process and never left us hanging during the "waits" that are a natural part of the process. I'd whole-heartedly recommend him and if we ever have to look at mortgage products again, I'll seek him out.

It was so great. Because of the horror of getting a mortgage, I hesitated for a very long time to inquire about a refinance. The process was quick, mostly easy and the people were friendly and patient. I had a slight hiccup, but it was an old brain learning to do something new. They were kind and helped me figure it out.

Ruth ** did a great job being efficient and informative! She was able to guide me through the steps very simply and quickly. The overall process was also very straightforward and easy to work through. I'll look forward to future mortgages with Quicken / Rocket Mortgage!

I applied for mortgage to buy a home in NM because of job offer; I work closely with Agent AlDbouk who requested 15-20 documents regarding my current assets, bank statement, income tax, pay stubs. I diligently uploaded everything he asked me. Then I travel across the state from NJ to NM to find a home and place an offer. Now after 3 weeks I discover he has done nothing with all my documents. Then he tells me as healthcare worker that I don't qualify for a mortgage.

At Rocket Mortgage/Quicken Loans don't expect to be treated as a valued client. You are nothing but another number to this organization. They only have robots that read a script so don't ever expect to be treated with respect or have your concerns or issues actually listened to and taken seriously. I would absolutely not recommend anyone work with this dishonest organization for any reason.

Using Rocket Mortgage to refinance my mortgage had been a phenomenal experience! They were very professional and timely, always keeping me informed of any additional information that I needed to provide and the overall status/progress of the entire process. Every step, from getting a quote to loan approval to house appraisal to setting up closing, was the easiest and most straightforward thing. I would 100% recommend using Rocket Mortgage to anyone!

I reached out to Quicken Loans for a refinance rate. I initially worked with Jacob ** and he was patient, and explained things clearly. After that everything progressed very quickly and efficiently. I would highly recommend Quicken/Rocket Mortgage to another client.

I really don’t know what else to say. Rocket Mortgage makes the refinance experience so much easier. I would highly recommend them to family and friends. Keep doing fabulous work!! From beginning to end the process was very very easy for me.

Working with Rocket Mortgage and refinancing my mortgage was so much easier than I thought it would be. I really can’t say enough good things after the company after completing the process. After having gone through a local company for my original mortgage, it really does not compare. I saved boatloads of money and the total amount of my personal time it took from start to finish, including all calls interactions, forms filled out, etc. was under two hours. I also want to make it clear that my loan handler, Matthew was the ONLY reason I ended up going with Rocket Mortgage. He made it happen for me. Thanks Matthew!

Quicken was excellent. They communicated with each other effectively and informed us with decisions and tasks that needed to be completed. They were available for questions and listened to our needs. The entire process was quick and efficient. Quicken was very responsive to our needs.

Great company to work with, the closing was fast and efficient, the documents coming over email saved us a ton of time and any time we had a question they were quick to answer and recommend fixes. Overall would highly recommend!

Very quick closing. Not a lot that we had to do because the rep took all the info from the previous loan that had started 3 weeks before this one. The closing was less than a month after we started the process.

I was very impressed with the entire process. It closed very quickly and I didn’t have to stay on top of anyone to get things done. Everyone we encountered was friendly and very helpful. Everything went smooth and the documentation left nothing in question. A+++

Thank you! Great experience with exceptional customer service. From my initial contact to closing I had access to a customer service representative. The Rocket Mortgage application is easy to navigate and far above other lending companies, in my opinion. Thank you, thank you, thank you!

First attempt to refinance did not work out for me as their closing costs were too high. I asked that if they found a plan that better suits me then they could call me back and we would try again. In roughly six months I received a call that they were going to be able to do a "streamline loan". My closing costs were incredibly low at a great rate as well! The whole process was done and closed within a month. Thanks for allowing me too save hundreds of dollars per month and thousands in the lifetime of our loan! Very happy!

I had an Outstanding experience. Your Automation was incredible and customer service was superb. There was no wasted time in processing. I would definitely refer others for your service. There is no comparison to my previous experience in obtaining a mortgage loan. By far you guys are the best.

Worked with them many times in the past, will never again. After 3 delays in closing because they said they needed more documentation (all at last minute) and had been told we were cleared to close, they changed the rules on closing day and wanted extra $20k down payment. Went to a different mortgage company and they only asked for documentation once and got it right and closed in half the time without delays. Rocket used to be good but it seems they have grown too fast and missed out on training properly for expansion. Live and learn.

It didn’t matter who we spoke with at RocketMortage/Quicken Loans, everyone was knowledgeable and friendly. We did not feel like we were just a number, our home loan was given personalized service. Our documents were always reviewed in a timely manner and any questions we had were also answered very quickly.

My husband and I had a wonderful experience with everyone involved in completing our refinance. The distribution of funds went smoothly and the correction of my name on our closing documents as well. We will recommend your company to our friends & family.

From the very beginning to the very end our experience with Rocket Mortgage was seamless. Everyone was very professional and more than willing to help during the entire process. Thank you for helping us achieve our home owner goals, we couldn’t have asked for a better experience. We will recommend you to all our friends.

The experience was good overall, from times to times the person we should talk to about something changed and we had to be redirect, but everyone was always helpful and fast on doing that or answering our questions. Thinking we were first time buyers we had a lot of questions.

Initially I was turned off by the high pressure sales pitch and the rush to get “locked in”. Once I did my research and looked at other companies, I decided to go with Quicken. The process and closing were extremely fast and easy.

The process was very easy and quick. David ** was extremely helpful. He was in constant communication with us during the entire process to include status and additional documentation needed. Your website made it easy to upload documentation and giving us a history of the process.

I am not happy with the way this all transpired. Now, I will have to battle to get the $1337.71 extra payment back because I made another payment in good will based on what I was told from Jamal ** to keep making payments. I will take a screwing in this whole deal. This closed on February 20th, and it is now getting disbursed today. I would like to know who I can dispute this process with. It is not right that you are doing me this way. Is it because I am female and you and your company think they can just do as you please and take advantage of a woman this way? It is wrong, and I feel very discriminated against that you would take advantage of me this way. Valerie **

Using Rocket Mortgage was so easy and fast. We know nothing about loans and points and stuff, but you all made it so painless. Anyone that asks now, we sing your praises. We had been talking about refinancing, but it wasn’t until we saw our tax record and saw that we paid more in interest than principal that we finally called. We have no regrets at all.

The whole team of Quicken Loans officers did an incredible job. Daniel was always professional and polite. There were times when I wasn't sure if everything was going to come together. Quicken Loans came through and closed escrow on time.

The refinance took a lot longer than I expected. I did have some unique pieces that caused some of the delays, but I feel like if an actual person communicated with me about what they needed I could help get things accomplished faster. They would be waiting for something like employment verification for a week and then I would reach out via email or message board and ask them what was going on and then 3 more days would pass and they would say they needed my work to call them to verify my employment, it would be done within hours, not days. This happened on more than 3 occasions.

This is my second loan with Quicken. The first one was a great experience which is why I chose Quicken this time. I was told it would take about 4-6 weeks to close, but instead it was months of runaround and nonsense work I had to do on my own because no one at Quicken could help. When I complained that my loan was taking too long I was assigned a solution consultant who did nothing but lie to me. Once I fixed that issue, again on my own, I finally closed after three months.

My refi went great from the beginning, Jordan ** was fantastic to deal with, friendly, ridiculously fast at getting back to you.. Every single person I spoke with, knew what customer service means.. Pleasure to do business with you. I'm like a walking commercial now for Quicken loans/Rocket mortgage.

When I called to refinance my home for a lower interest rate, Nathan helped me get the ball rolling. He is very knowledgeable and professional. He had the loan approved so quickly. Everyone was so helpful all through the process, all very professional. I am happy to say I've closed with all lower interest rate & a smaller mortgage payment.

First class service and very friendly staff! They made my first time home buying experience stress free and enjoyable. Random emails to check on me and make sure everything is going well is very nice. I look forward to doing business with Quicken Loans in the future.

The initial experience I had with Quicken Loans was fantastic. They were so helpful and always answered any questions or concerns almost immediately. Unfortunately, once I began the closing process, the service quality decreased immensely. I want to say that LaTiesha ** was absolutely amazing to work with, but the underwriting staff was not. During my closing process, which took place around the holidays, my personal account had been hacked and I was forced to change my account information. I immediately contacted LaTiesha and advised her of my situation and asked what I should do to avoid any mishaps in my closing. I was advised to obtain a signed letter from my bank explaining what had occurred in my account and the reason for the change. I had the letter uploaded to my account within the week of having spoken to LaTiesha.

Samantha, our banker, went above and beyond for us during the whole process. I felt like we developed a solid working relationship and was always quick to respond to any questions I had and reviewed my documents promptly. I highly recommend her.

Easiest, fastest, least painful of all the many and many years of refinancing. Tools worked flawless, team was responsive, I spent very little personal time to get this done. I Will use Rocket again and recommend to friends and family.

Very responsive and helpful throughout. Changed closing date multiple times with no issues. Handled everything with title company, closing. Communication at every step via phone email and text at all hours! Loved it. Would definitely recommend to anyone who doesn't want to wait on a bank to get to you!

Closing date was set for February 7th, but Notary was not sent documents. Closing rescheduled for following week, February 14th and closing went smoothly. Both mortgages were with Quicken Loans. Received several late payment notices due to the rescheduled closing date, needed to call to clear up the confusion. Internal company communication needs to be reviewed and improved so one department knows what the other is doing.

The process and service I received was second to none. Everyone was knowledgeable and friendly through the process and I appreciated that. I would definitely recommend Rocket Mortgage to anyone who is looking to refinance a home, condo, or townhome. Thank you!

I applied for a refi but decided I didn't want to continue the process. I receive a call from them and told them I wasn't interested anymore. Customer service rep kept texting, pushing me for information, even after I told them I wasn't interested. For this reason alone I will not do business with them and do not recommend them to anybody.

What you will save in convenience you will pay for with your mental health, trust me. When you don't need them they chase you down like the Feds and when you need their help they ghost you like that hot guy you met at the bar. When we started our refinance they called me every day, sometimes MULTIPLE times a day to ask me about the documents even though there was nothing new to discuss. Even when my lending agent was out for a funeral, her boss called me and I told him what I had told her the last 4 days..."I'm working on it". Once they had what they need to "lock me in"...crickets! They were so uninvolved after that point that on the day of our closing, our closing agent needed to reschedule. We figured that out 15 minutes AFTER our scheduled closing time when I called them to figure out why no one had shown up.

My experience since the beginning of my Refinance of my home was fast, easy, non stressful and gave me best options for me. Happy to have Quicken Loans because the people in company really care to make it as painless as possible.

The process was quick and timely. Erin was great! She walked me through the process and answered all my concerns after I told her what I needed. The updates on the website was instrumental in keeping me informed. All in all this was a great experience. I can breath again! Thank you Quicken Loan Team.

When I'm able to shave over 1% off my current interest rate without having to leave my house and without sacrificing time away from work, I consider that a major win. James was fantastic through the entire process, keeping me fully informed every step of the way. I never once worried that something was wrong, because James told me what to expect and when to expect it. I've been a Quicken Loans customer for 10+ years and I don't plan to change that anytime soon.

Highly recommend Quicken/Rocket. Process is seamless, easy to request a mortgage and refinance is easy peasy. We tell our friends and family to request our advisor all the time. Plus closing is date/time and location of our choice. Thank you!!!!

Every staff member we’ve contacted with questions throughout the process has been not just clear and concise but very polite and helpful, not to mention we closed at a lower APR than originally quoted. We would definitely recommend Rocket Mortgage to friends and family whom are ready to purchase a home, or refinance.

The entire process was incredibly fast and easy. I wouldn't hesitate using Rocket Mortgage again in the future. Everything is done online. Communication on the process was constant. I only had to make one phone call to clarify and issue and that was even handled quickly and easily.

The experience I had with Quicken Loans/Rocket Mortgage was phenomenal. I gave them all of my info and they did their job excellently. I am a Realtor of 37 years with a past of working with MANY lenders. The way Quicken and My associate AJ ** work is so client friendly. I have done 2 loans with them personally! It really matters! ** is his information!

Jason ** was great! The process was really fast.. The cost of the refinance was way too expensive. If I was going to do it again I would definitely shop around. Also I had ten different people call about the same information request. Rick

I had a great re-financing experience with Rocket Mortgage without risking a a penny of my own money. Not only that, the process was handled easily from my home computer. I even signed the closing documents at my home. They were able to reduce my interest rate by half - and my monthly payment went way down too. I'm impressed with the service and the nice, professional people that I dealt with. Thank you Rocket Mortgage.

Great smooth and quick process. No issues along the way. Loan was closed as expected. Every representative that I spoke to was helpful and helped keeps the process moving along. My mortgage rep was fantastic. Jordan was quick to answer emails and calls and assisted me with keeping peace of mind. Closing experience was great as well. Overall Great Experience!

Thanks very much for a smooth and well done process. My refi went down without a hitch thanks to your team of pros. It was a quick and easy process, and clearly the right thing for us at this time. Thanks again for the help.

Bill Barrette was extremely helpful, considerate and definitely hands on with answering all of my questions. I don’t think there is anyone that could’ve done a better job for us. We are happy to be back with Quicken Loans and Rocket Mortgage.

I closed on my refinance on February 5, I just received the check yesterday 2/23 after calling several times. I used to be a fan of Rocket Mortgage and would recommend everyone. I'm not a fan anymore. They sent me a tracking number and the envelope was never shipped.

It was a very quick and easy process working with Rocket Mortgage. I was dreading the closing process but they made it smooth and Not stressful. The rep answered my questions efficiently and made me feel at ease. The only issue was that by the time I finished with my lawyers review, some of the fees had gone up.

After much thought and reflection I finally decided to go ahead do a refinance. The process was mostly streamlined and Carter was an excellent loan officer. I guess the current market conditions pushed the process out farther than my past refis, but I am totally happy with the results. Considering the pandemic I had reservation about the closing and meeting with an agent in person, but it would up being a reasonably pleasant and a hybrid closing with most of the documents being signed digitally and only a few wet signatures in person. Overall a B+ experience since the process took 2 months.

Very good communication and fast response. My Closing was due on 02.04.21 but thanks to the hard working representative I've closed on My new home 02.01.21. Thanks to Nicholas **. He is the best???? I will highly recommend Quicken Loans to anyone looking for guidance, confident, and security when looking for a loan. They are the best.

You guys did a great job working with us on our refi. Sydnie was easy to work with and felt the process was easy. Just passing along praise where due. The only other feedback I have is that the process could have gone a little faster. Thanks for everything.

As first-time homebuyers, it was a pleasure working with Anthony. He was patient and knowledgeable throughout the process. He was responsive and answered our many questions during the process. We would highly recommend him to other first-time homebuyers. The overall experience with Rocket Mortgage was great.

My experience with refinancing my mortgage has been awful. The customer service I have received has been deplorable and the constant reminder of how great your customer service is, is an outright lie. Actually, I was lied to on three different occasions during this process once from my loan officer, David **, once from the closing team, and once from Julia **. You have recorded lines so you can review this complaint and see that what I am saying is accurate. As it stands now, I cannot be someone who refers others to Quicken mortgage. The only helpful person who was at all helpful was Anissa **.

I had another great experience with Rocket Mortgage from start to finish. The customer service was outstanding and everyone was very helpful. I would like to especially thank Cindy for her excellent assistance who made it a smooth transaction. Thank you for taking care this veteran.

I was nervous this would be a headache like my first mortgage loan through a different company, but it was so easy and convenient. The app made everything simple and in one place. I got updates through the app when anything changed and when I needed to do anything. Everyone I spoke with was always super helpful and kind. Even the title company to sign the last paperwork came to our house and was very sweet! Truly a great experience and will be keeping my business with them.

My experience with Quicken Loans was the easiest mortgage process I've been through. I like being able to easily provide documentation through the system. The Closing notary was also great. Next time I need a mortgage loan I'll be back.

My house was damaged in October 2018. At the time of that damage I was with another mortgage company. I have been fighting my insurance company to pay me back for all the repairs I paid for out of my pocket. I Finally got the last check for $50006.00. From my insurance company. I spoke to 2 of your loss claim representatives to explain that that check needs to come back to me as quickly as possible.

Quicken is very easy to work with. Our representative Andrew was top notch. He helped us all the way through our loan process. Gave us great advice and was very responsive. Without a good advisor/representative the loan process would be very difficult no matter who is doing your loan. Highly recommend Quicken.

My experience with Quicken has been terrific. Very easy process. Experienced no problem, quick and easy. Your representatives were all very helpful and it was easy to get hold of them. Never waited on hold for more than a couple of minutes.

I was misled and given incorrect information through the entire process. The process drag out over 4 months. Unacceptable. I was told that a 5000 forbearance amount from my old loan was rolled into my new loan. Upon going through the closing documents that was not true. It was tacked on to the end of the loan. This would have stopped the loan in its tracks had you been honest. I was told all expenses would be rolled into the loan, not true. At closing I had to pay 1600 out of pocket for taxes and insurance. Both of which had already been paid. It took me talking to 4 different people before even getting someone who could help me. Now that I did I am at the mercy of the incompetent county government I live on to return my money. I would not recommend Rocket mortgage to anyone. Very dishonest and getting in contact with people who know how to fix a problem is nearly impossible.

We have been Quicken customers for many years. The service was fantastic, as always. The process was quick and painless. Our loan actually closed far faster than we had anticipated. The rates were very favorable and we saved two hundred dollars on our payment.

Rocket was easy to work with. They were responsive, clear and available. The entire process went without any issues and there was always someone to talk to when I had questions. They returned phone calls and emails quickly and were specific with the answers to my questions. Would definitely use them again!

Still waiting for check for my escrow should be deposited into my checking account would be much easier. My agent Jason could not have been more accomodating. When writing checks to a third party such as American Express they should be paid directly.

Hello, C. ** handled my refinance with professionalism, accuracy, respect, and speed. He followed-up as he said he would. With all my paperwork in hand, he was able to process my refi within a few days....WOW! He made the refi process straightforward. With the toolset Rocket Mortgage online has built-in, it was easy for me to upload the requested documentation and to find/see items regarding my loan. Thank you.

Refinanced our house and ran into a snag with the amount that was supposed to be disbursed to our HELOC loan payoff. I was able to get help with my first phone call to AMROCK and a new check was cut the very next day. Follow up communications were made by the person helping me. Great group of folks.

If I was informed from the beginning that I did not have to include my Home insurance and taxes in my mortgage there not would have been a need to have the underwriters re-write the mortgage to not include the insurance and taxes. This is the only thing that I wasn't happy with.

The process went very smoothly. I was approved and had papers in hand within hours. Rocket gave me a list of items they needed and luckily I had them on hand within days. Final papers approved within 2 weeks and closed the week after! Whole process took about 3 weeks. Highly recommend.

Overall the experience was good. There were parts of the refinance that seemed to drag on rather than being efficient. For example, there was the need to contact my insurance "agent". In most national companies like USAA, you don't have a specific "agent" that you work with. QL didn't seem to get that. They also required information that I could and eventually did provide for them by giving them my policy documents. There was quite a go around with them needing to talk to my agent but USAA not wanting to talk to them without me. QL also wanted me to give out my PIN and other confidential info so that they could access my account. In the end, they got none of this but processed what they needed with my policy. They could have saved me a lot of my time and hassle.

John was very helpful and the loan went smoothly. I was doing a cash out refi with a lot of equity in my previous loan, yet other banks would not do it despite great credit, savings, equity, jobs. Etc.

Conor **, and the rest of the Rocket Mortgage team I interacted with during the whole experience were very friendly, responsive and transparent. From the moment I reached out to you, till we closed - the experience was easy and painless - especially during Covid. And final signing of docs was easy too, much quicker than my previous refi experiences.

Stayed in touch, kept us informed as soon as new info came in or we needed to respond to. Courteous, cooperative, knowledgeable. Guided us through everything step by step, and did as much as they could via internet. Returned emails and phone calls quickly.

The whole team was efficient. They always responded in a timely manner and also with professionalism. They made it clear what information I needed to move forward every step of the way. They made my mortgage experience a positive one. I have recommended Quicken to many family and friends.

This is our 3rd refinance with Quicken Loans and again, we couldn't be happier. Every part of the process was simple and without any surprises. Our loan agent, Joseph **, was absolutely amazing from start to finish. Joe was available day and night to answer any questions or concerns we had. Even as we entered the closing process, Joe was still there for us. Every QL team member we dealt with was equally helpful and responsive. We cannot recommend Quicken Loans enough, and will continue to reach out to them for all of our real estate loan needs.

It has been a pleasure working with everyone concerning our refinance with what can loans. I am so very thankful that the service in caring of your individuals with each section addressing the refi have been caring kind and knowledgeable. Thank you again.

I've been sold to an investor already! I haven't even made my 1st payment. This is one of the reasons why I left my old company. The email we received regarding the transition is insulting. Just because you send an email doesn't take away from the action. Actions speak louder than words. Good job guys and gals.

It is my second time refinancing with Rocket Mortgage, no other company has given me a better deal than them. I just closed yesterday and I am totally satisfied and very happy to be their customer. I fully recommend Quicken Mortgage and Quicken Loans too. It is a great company who really listen to their customers. Thank you so much! #1 in the market!

So refined at the lower rate, and I understand there are limits with how fast things can be done and what can be financed. But when my first payment was supposed to be was originally April 1st, which was a bonus to skip two payments right now. Closing took a week longer than expected, so made that payment, and due March 1st. How much due at closing was a joke of a number. Showed as high as >$200.00 ended up being $.79. I wrote a check for that. JUST SAYING.

I was highly pleased with my Quicken Loans to refinance experience. Expectations were communicated timely, did not fluctuate, and were processed quickly. Very convenient. I was working with another lender when - out of total frustration - I contracted Darren at Quicken. I immediately notified the other lender to discontinue my application with them & I switched to Quicken. A choice I don't regret.

I am happy with the overall experience we (my husband and I) had. Representatives were quick to assist us and answer our questions/concerns. We were kept informed of the process most of the time and communication was great between us and representatives. However, at one point we were repeatedly delayed in closing on the house due to a lack of communication between the other parties (sellers lawyer, sellers agent) and it took several attempts and weeks to obtain an update. There was a lot of phone tag. I do not feel that Quicken Loans was entirely responsible, so you may not have to do anything to improve, but you may wish to keep a record if it happens again to warn other customers of possible delays when dealing with specific companies. Regardless, we will keep quicken loans in high consideration if we require any future loans.

I was on the market for a new home recently and I did some shopping for my mortgage. I had dealings with Rocket Mortgage and my opinion was not very favorable. From the beginning to getting the quote we ran into issues. They did not get back to us very quickly with questions we had and the cost factors with them just left a bad taste in my mouth. I would NOT recommend them to anyone.

My experience with Quicken Loans was mostly really good. There were times when I was super aggravated about having to submit so much documentation, that I still feel was unnecessary. Brad ** was great and I really appreciate him helping so much. The other person I talked to and had to work with was not my favorite, Leah **, I think. She just seemed kind of rude at times and was very pushy about certain things being submitted. I would have rather just worked with Brad since he was the most accommodating. They were pretty quick with everything and I’m just happy to be done with it all.

The entire refinancing process was very guided and easy to navigate. The website and employees were very helpful and knowledgeable. Closing process was smooth, as well. I Would recommend to others trying to refinance. We had a very positive experience.. Thank you.

The process we really easy and great communication with loan agent. The only part we did not enjoy was working with the appraiser. The appraiser handled the refinance as if we were purchasing a new home and did a home inspection. The refinance we much less than the value of the house and yet we were forced to fix planks on a deck. This was disappointing and a hassle that did not add any value to the home. Just wasted our money since the deck is going to be removed. This did make me rate the experience three stars instead of five stars. The main reason for removing two stars was the waste of time (time is money) and the money spent for a useless activity and there was no recourse. We either had to fix it or go to a different loan company.

We decided to refinance with today's lower interest rates. I called our existing mortgage company for a quote. I went to Rocket Mortgage. Entered our information. Within an hour I was contacted. They matched the interest rate, but lowered the points, and waived the appraisal. That was the decision breaker. The loan officer was professional. Went over the loan process in detail, was very transparent. We closed within 2 weeks. Overall a very good experience.

After wasting a year with our former mortgage company, I worked with Nathan and our refi was done in about a month. Nathan was prompt, returned messages and calls quickly and when he did not have an immediate answer, he looked up what was needed and got right back to us.

Quick, efficient, no pressure, and a very helpful loan agent who actually trouble-shot questions as they came up- I like Quicken loans- ALSO a very good rate, saving me over $200 a month with the new rate! Would recommend my experience to another; I have run into pressuring loan agents that have frankly "turned me off"...

Everything about Quicken Loans was efficient and responsive. We could not have asked for a better experience with closing our home loan for the first time. Thank you all again! We would highly recommend Quicken and would certainly use them in the future.

While this was my 2nd time refinancing the process was smooth and quick. While the interest rates for veteran should be a little bit lower Everything was good at the end of the day. I recommend giving veterans at little lower rate.

Everyone I worked with were courteous and knowledgeable about what needed to be done. They helped the refinance be stress free. The interest rate in the new loan is very competitive and I now have a lower monthly payment. I am thankful for all the help from the associates at Rocket Mortgage.

Pleasant overall experience refinancing our mortgage with Quicken Loans. Definitely recommend them! Everything went smooth, the representatives were friendly and knowledgeable, and closing went without a hitch. Their rates are hard to beat as well. Try them, you'll be satisfied.

The team as a whole did a fantastic job working on my loan especially Kristin **. Whatever she did, she was the one that started the ball rolling and she stayed with me until the loan was done. She never gave up on me and worked very hard to get everything completed. I can honestly say this, all that worked on my loan, worked in a professional manner and going forward, I will tell all my friends about Rocket Mortgage. Thank you so much!

The process was easy once everything was aligned and online application was very user friendly. Only reason for not giving 5 stars was my refi kept getting passed around to different people and got way too many phone calls throughout the process. Rocket Mortgage also does not realize I just did a refi given they keep sending information about refinancing. They were also a bit high the closing costs. Other than that it was a pleasant experience.

I wanted to do a fast and easy refi on my home to take advantage of the current interest rates. Except for a few problems in uploading documents that were requested, the process was the easiest and smoothest mortgage experience I have ever had. The portal is pretty easy to navigate and provides a lot of great information. The various people you talk to along the way are knowledgeable, responsive and very friendly. Overall, an experience that is usually painful was relatively painless.

Bad on my end. You all have sold my mortgage to another lender and I haven’t even made the first payment. So how many times will my mortgage be sold in a year. I think this is **. I will have another lender take this off of yalls hands shortly. Very very displeased.

Everything about the process was clear and accurate. Everything promised was executed in a timely manner. They were honest and efficient. I would use Quicken again. Our advisor was excellent and responsive. We started the loan process in November and closed our mortgage loan in January as promised.

Fast, friendly, very customer-oriented. Will use Quicken Loans every time. I was very satisfied with the service, the loan officer and the process. It has been a joy to use the service. This is my second refinance and it was easy.

Incredible experience working with Rocket Mortgage. I’ve already referred others to it and it made a stressful process very streamlined. We were thoroughly impressed multiple times. Would definitely use them again. Love the ability to do everything electronically and that a mobile notary was able to come to our house.

Enjoyed being able to do everything from an app/text portal. Very efficient but was a bit disappointed with the desk appraisal process and assessment of value (hyper conservative). My LO, Dan was excellent. However the handling once it went to the resolution team was very poor. No follow up, no contact for almost 2 weeks. I had to call back and see what was happening to get the loan to closing (which happened almost immediately).

Mohamoud was fantastic. Very responsive, courteous and to the point. Extremely professional. He is definitely someone you guys should promote. The loan cost is a bit more than I expected, but our interest rate is very good, so I guess it made up for the high loan cost. Most real estate advice says we should pay about 1% of the loan in loan costs, but we paid around 4%.

Quicken loans was fast, effective and efficient. I have done two cash out refinances. Both were easy and fast. I would recommend Quicken Loans to a friend. Everyone at Quicken was courteous and treated my wife and myself with respect. The closing agent was punctual and prepared for the closing.

My wife and I are so happy that we chose Rocket Mortgage to refinance our home. From the very beginning, Rocket was exceptionally helpful and professional. All of our questions were answered promptly with a high level of professionalism. Most importantly, we have a high level of trust in our new mortgage holder: we know that our mortgage will not be sold, and that we can trust Rocket with our personal information and the handling of our account. It’s all about a corporation’s integrity and core values!

Very good. Only issue was our existing HELOC was not explained very well on what would happen to that account. We were surprised to learn that is was automatically closed. We talked to both the HELOC and Rocket folks and seemed to get two different answers.

The experience was good. Although it took much longer than we expected. We've been through several house closings before and this one by far took the longest. We had to push back the closing date several times. But overall it was good. Thank you!

We got a pre approval letter the first time around but decided to let it expire and work on our financial situation and credit score before getting serious about a mortgage, the second time around we had 3X the cash in the bank and out credit score was 80+ points higher and negative items removed for out credit report! The second time the woman we tried to work with demanded we have twice the cash on hand? And refused to listen to us! We did a lot of research before this attempt but she made us feel like we had no idea what we were talking about this round and she had her own personal knowledge about the local taxes that were way off form reality! How can someone get approved then decided to work on things then get told we are worse off than before? I had to hand up on her before I lost my temper with her!

The service I received great! I have never received service like this before! I will be a customer for life. The communication was like nothing I have ever received with buying and refinancing my previous homes. Everything was done in a timely manner. Not one time did I wait on anything. I never once had to call and make any requests.

Saw an ad on tv so decided to call. We were quickly connected to an extremely sweet lady named Elizabeth, who was in Phoenix, AZ. I am not terribly tech savvy, but she was so patient and helpful walking me through application online. This was the fastest banking experience we have EVER experienced in our 68 yrs of life! We completed this whole process without ever leaving our house. We must tell you also, that the nice young man, Keith, who came to our house to do the final signing was SUPER organized, kind, and completed everything WITH explaining as we went along, all in 45 minutes! We love him!!

The overall experience was stress free and professional. My only concern is I felt that the outside appraiser had a bias against me. Since this was an outside agency I do not blame my Quicken team. My suggestion would be to make aware to your staff that appraisal bias is a real problem, so when an applicant experiences it, they will be trained to recognize it. I feel that the entire Quicken staff addressed my complaint with empathy and concern, but I am not sure if they recognized the overall problem.

From the beginning of the refinance process to the end, everyone was so helpful and professional. I could not upload a document and our loan officer had me send it to him and he was able to upload it and get it to the right person. I would definitely use their services again.

We had it the back of our minds to refinance our primary home. I participated in a Facebook ad for Rocket Mortgage and a banker called within one minute. It surprised me, but I have had such good experiences with Rocket Mortgage that we took part and completed the deal. Soon after, we wanted to buy a vacation home. So here we are in another mortgage. Wish us good luck. We want to use it to visit with family on a regular and safe basis during a pandemic.

I began the process of refinancing in June of 2020, and submitted all the relevant documents and assumed the process would be completed in a matter of weeks, just as other refinances had in the past. However, there were delays upon delays, and we went months on end without hearing anything. After missing an incredibly small window to close in September (one day!) due to my wife being out of town, we were told that we needed to resubmit almost all documents, and it was again months until we heard anything else. At this point, I should have ended the process, but I tend to be a pretty loyal person, so I stuck with it. In the end, we closed in the middle of January after almost 8 months. While I am happy that the process is finally over, I am very dissatisfied with the entire process, and the level of attention that I was given throughout the entire process.

From start to finish, we had an absolute great experience. Would definitely recommend and would use again. Thank you to everyone who helped with our refinance. Very professional from start to finish. We have told multiple friends about our experience. Thank you all again!!

Scheduling was a breeze. There were two small hiccups. The signing agent and I agreed to change the date and time. Unfortunately, the date on the documents did not change and we had to meet for a second time. In addition, the payment option for me was unclear. Wire or ACH? I ended up getting a check after all. Neither hiccup was a big deal.

Our refinance went so quickly and smoothly. We were contacted by Quicken to make sure we had the best possible rate, and they got us an even lower interest rate. We have been so pleased to work with Quicken and recommend them highly!

Love the calls and help along the way. They keep you informed and up to date with the web portal. They continue to guide you along the way and answer any questions you have. They lay out what you are going to pay and how much you owe.

If we knew it was this easy to buy a home with Quicken Loans, we would have done it years ago. The experience was effortless and seamless. One can really buy a house through a mobile app, it is truly unbelievable and amazing.

Thorough, patient, everyone in communication and fill in if someone is off for the day. Greatest stress free loan process ever. KJ and his team reached out in every way possible and the app helped me stay on top of things. Great experience!

Dion ** was great and very helpful in the initial process. Ashley was great getting me through to the end! They both were courteous, helpful, patient and timely. I would recommend Quicken Loans to any of my friends and family!

The process to renew my loan was very smooth and easy. The ability to do 99% of the process online and only have to sign final documents for close is really nice. Everyone was very helpful and pleasant to work with.

Danielle ** is a great asset to the company. She made the process smooth and easy. She kept me informed on changes that were made on the loan. Once the changes were complete, which were quick, the closing was smooth and easy. She was always polite and professional.

Great experience, I am not one to write reviews this is a job for a more solid individual. Speed, accuracy down and to the point is what I liked about the experience. Availability was excellent and return calls were very good, I do not ink ere is any room for improvement but keep trying and you will not be surprised at your end line.

I would definitely recommend Quicken Loans to anyone. It was extremely easy and stress free. Steve ** was wonderful to work with, he answered any and all questions I had and made sure I was comfortable and understood the answers.

I was able to get a refinance for a whole % lower APR, pull equity out, and have a lower monthly payment. My banker was nice, personable, knowledgeable, and was easy to work with. We closed in a month or less. Wow!

I received five star performance from Rocket Mortgage in refinancing the VA loan. The VA Streamline refinance went on without much effort. I have recommended you to my family and others based on how smooth everything went. Keep up the great work..

I could not be happier with my experience with Rocket Mortgage. My refinance was so easy and fast. I got a great rate and the entire process took 3 weeks and that was even over the Christmas/New Years stretch. I was so impressed with Rocket Mortgage that I even have now bought their stock.

Our lending contact is awesome and we need a copy of the loan (hard copy) so I can give you the loan number. Terri was great for our signing and she told us that we could get a hard copy through Quicken Loans.

Refinance of existing mortgage loan. Worked with Christopher ** from Quicken Loans and he was extremely helpful and knowledgeable. Everything was processed in a timely manner and projected dates were met as far as the closing. Great overall experience. I would definitely recommend Quicken Loans for mortgage financing or for refinancing. The process was painless and easy.

Great deal, answer 24/24h, fast, just try it, low% rate, online mortgage, online app, very simple to apply, friendly people explain to you how it work, everything they tell you will be the true when you will go through the mortgage process.

My home buying experience was made infinitely easier with Rocket Mortgage. Information was delivered in a timely manner and with excellent detail and explanation. My questions and emails were responded to promptly and everyone I dealt with was incredible, personable and cared about closing on my home successfully.

The entire refinancing experience was quick and seamless. The agents assigned to process my application were exceedingly helpful and informative. The closing process was very simple and sensitive to the extraordinary health concerns and restrictions we currently face. We were particularly pleased with the convenience of the amount of actions we could take from our home from the initial submission of our application to the final closing and the convenience of the guidance and advice we were able to obtain throughout the process.

Everything was going great. The only complaint I have is that the appraisal fee was supposed to be waived. During closing scheduling it was found it was not credited back to us. I was told it would delay closing by several days. We could not wait. I was the told it would be requested that a check be mailed to us with the refund. That would be great but I can no longer get an update on that. Very frustrating!

Once I got the hang of doing everything digitally, it was a piece of cake. Snapping a photo of documents and sending them to a central account was quick. Downloading documents from accounts on line was simple. The dashboard of the loan site has everything I will need in one well organized location using one password and it will save me time in the future. You are the "Chic-Filet-A" of mortgages!

This is the second time we've turned to Quicken Loans to refinance our mortgage. Both experiences were effortless. While our bank of twenty years stalled and stalled for 7 months, constantly requiring new financial data and explanations of deposits as the old information was always, conveniently outdated, Kenny in Arizona, after a mere hour phone call, assured us we could close in a matter of weeks despite two federal holidays in the middle of the time frame. We applied with our bank in June. Crickets throughout the year. We applied with Kenny and Quicken Dec. 22 and signed Jan. 7th! That's top notch in my book! Thank you Rocket Mortgage! You were in warp speed on this one!

Process was very slick, streamlined & easy. Mostly online and regular follow up. Customer Service was superb & closing process was very painless. I found the costs to be higher than other mortgage lenders. Too many "add ons" in the closing costs though they were appropriately disclosed to me. I didn't have the time to shop around and would suggest you compare with others around the closing costs. You may save a few thousand.

When I decided to get a refinance for my home, Mr. ** made the process as clear and easy as possible. After the typical time needed to fill out all the main information, the rest was fairly easy and quick to complete. Your website was clear and easy to follow from my home computer or mobile phone. I would definitely recommend you all to my friends. Thanks!

When I first applied I spoke with somebody and their communication wasn't the best. They took a long time to respond and my questions weren't clearly answered. So I decided to shop around a little bit and was ready to move forward with another lender and then rates were beginning to dip so I thought I would reach out once more to Quicken. This time I was greeted by Dimitry and she was much more pleasant and helpful. She was able to get me a lower rate that I was originally quoted and she was able to get our PMI removed. She was also able to get all of our closing costs put into the loan so we didn't have to come out of pocket at all. After that, it seemed as the process just flew by and our loan was closed. At the end of it all we got a great rate and lowered our payment significantly.

Very efficient and polite representative. She made it easy. We would highly recommend QuickenLoans. Actually, we already have. I like the way everything went very smooth and not a hassle. I think everyone should use QuickenLoans. Sincerely, David and Sandra **

Easy, painless and super smooth. We closed within just a few weeks rather than 30+ days. I love working with Quicken Loans and will continue use them as my mortgage company of choice. Thanks for making it so easy to reduce our interest rate!

Dan did an exceptional job on providing all the mortgage services needed and I would recommend him to everyone. Every aspect of the mortgage process from start to finish was very smooth. The closing was quick and very convenient. God Bless!

I am pleased. They all made it very easy to do and everyone was very professional. Took all guess work out. Made everything simple to understand. I would recommend their service to all my family and friends. If I had to do it again I would do it the same. Thank you.

Hassle free refinance with great use of smart technology. I would definitely recommend Quicken Loans to a friend. I appreciate the fact that they were able to work with public tax records rather than going through an expensive and unnecessary appraisal.

This was the 4th time we have refinanced with Rocket. The process was easy and fast. One thing held it up, establishing employment at the end of the process after all docs had been submitted and we had received the closing date. Seems that verification of employment would be the first to be verified when an request for refinance was submitted.

The Quicken refi process was simple, quick & professional. I highly recommend Quicken! I have recommended three family members. I couldn’t believe the user-friendly application process. I like the option of choosing a closing date and the closing attorney coming to me well prepared. Thank you Quicken.

Rocket Mortgage quoted a very good rate, but refused to say if it was 0 points until they checked credit report. I asked given my score of 800 if that was 0 points, but they refused to say. They only said they were very competitive. I finally relented and allowed credit to be pulled. They then said it was 3 points!!! That's not competitive at all. Also, they pulled my credit score twice, once by Rocket and once by some affiliate, which will reduce my credit score for the next two years.

I recently refinanced to pull out some equity and reduce my rate... It has been a month since closing and I still do not have my agreed upon money that was supposed to be direct deposited into my account. I am getting delayed responses and multiple excuses.

Thank you so much for the opportunity to refinance our home so quickly! We appreciate the time it took the team to do everything needed and how easy it was to appraise and close as well, especially during the pandemic.

I liked your ease of application and the ability to talk to one salesperson. It became confusing when different people would contact me in arranging the loan. Also some of the information requests in my Rocket Mortgage Account were confusing. Example-This is a joint mortgage with my wife but the autopay set up only allowed one name. Another example - this request for feedback made me type in my profile when you should already have it. Also it said order number. Does that mean loan number? Net. Getting the loan was easy. Communicating with you is harder. And I want ONE customer service rep by name. Regards **

The process from start to finish was fantastic. It went faster than I thought. I will absolutely tell family and friends how easy this was. I lost my husband in May from Covid and needed to lower my pmt. Thank you so much for helping me.

We refinanced our home all online and signed papers in our home. It was all very easy and saved us thousands of dollars! The staff are all so friendly and easy to work with. They stayed on top of everything and it was done so quickly. Thank you so much!

Our refinance was effortless... Quicken has an excellent, efficient process. Highly recommend using Rocket/Quicken. I have been a real estate agent for 26 years and never have I received better, quicker service in such an easy, user friendly system.

The loan process was easy and smooth from the start of the application to the closing. The submission of the required documents was easy by uploading them online. As a borrower, I was updated as to the status of the loan along the way. The closing was also quick and easy. Overall, the processing fast and efficient.

Closing of refinance on December 28th 1:30 pm. I asked notary how long it would take. He said 20 minutes. Computer work alone was alone 20 minutes. Paper signing 35 more minutes. Notary did not want us to social distance. I had chairs set up to do that. He moved his chair closer to my husband at the table and finally agree I could sit 6ft away. So it was not only 20 minutes as he stated.

Awesome experience. I truly didn’t have to do anything. Will try to refinance my parents house next. Well informed and professional people. Great rate and lower payment. Will recommend to friends and family. Thanks.... Excellent experience. Staff were very responsive and professional. Thanks again for the awesome refinance experience!!!

Great experience. I’m so happy it is going to help my budgeting. I think I can pay my bills without having to work an additional job. It was wonderful solving the problem without going to a lawyer's office.

Very easy with website clearly laid out on what I was to provide and the progress being made to close the loan. I felt very well informed during the process. The staff at Rocket Mortgage was always courteous and helpful.

Cameron did an awesome job working with us and making sure we understood the various options. His communication was amazing and he was always available whenever we had questions. We would definitely recommend him and Rocket Mortgage! An overall great experience.

I had a great experience with Danny. He was patient, explained why it would benefit me to refinance now and provided me with everything in writing as he said. There were no surprises, hidden cost or fees. The closing was just as easy. The attorney was able to meet me in a secure and safe environment especially during the pandemic. I plan to be a long time customer.

The refinance process with Quicken loans Was made simple by their app. In addition to their support via chat and on the phone. I highly recommend Quicken loans. A close friend is already using them due to my recommendation. Thank you!

This was the quickest, easiest and smooth refinance ever! Jesse ** was wonderful and Samuel ** the attorney was awesome! Never did I think this would be such an easy process! I highly recommend Rocket Mortgage to anyone looking to refinance! I promise you will be happy! Very transparent company to work with and I was able to shave 10 years off my mortgage and lower my interest rate and monthly payment!

I started a home refinance loan with Rocket Mortgage and gave them a $250 deposit and was lied to already on the phone. I was quoted a 2.75% loan rate but was Not told that it had been a real 2.9% rate that would cost me $1,750 in debt to buy down to the 2.75% rate! This is a bad practice they use to up all the fees and rates, I finally was given the estimate sheet that showed it all, most likely should have demanded this first but it's all part of the pressure ploy used online to bait people in. I watched free online tutorials about refinancing homes and got more educated in this whole process and cancelled my loan both in writing and verbally! To get back my deposit I had to have my Visa card get involved as Rocket stalled, but I was able to only have to pay $76 for a credit search that they did 3 days consecutively for no good reason, found that from the Bank I went to getting a Real Loan! Avoid this group!