Rocket Mortgage Reviews

I was pleased with the ease of my refinance and getting the deal closed in 2 weeks. I was also pleased with the process of uploading my documents to facilitate the process. I was also pleased with the availability of the appraisal process.

I refinanced my home with Rocket mortgage. I worked with Doug **. The best experience. Pain free. I was really shocked. Everything he said, he got the job done. Doug, Always updated me up until the closing. He made it happen. So grateful for him. Very professional. Rocket mortgage rocks. Will definitely refer. Great rate. :)

I found the service to be up to it's usual high standards of being excellent. The closing process and where you finalize the paperwork could certainly use some work. They didn't try Pleasanton, TX or at Least I don't think so and it wasn't close to my house at all and certainly wasn't in the two zip codes that are around me.

Harassing phone calls to refinance. One year ago I refinanced with Rocket Mortgage. It went pretty well but fair customer service. (And promised one thing then given another. But that’s for another day or review). The problem starts about 5 months later. Been receiving 3 to 5 phone calls a day. Several days a week. I’ve asked them to stop as it is borderline harassment. I was told in the documents you signed when you refinanced with us that you understand we will be notifying with advertising.

I have gone through the mortgage process several time in my life. This is the only process I backed out of. The appraiser they hired compared my property to a different neighborhood/city. She also did not take into account lot sizes. I tried to argue the appraisal to no effect (first appraisal I have argued). I had to pull out of the loan. While I realize they hire the appraiser through a 3rd party, my application fee was refused to be refunded. There were several material errors in the appraisal not addressed. I spent two hours on the phone just trying to get to the appraisal review department before they sent an email refusing the refund. I will never use them again. I certainly did not hire the incompetent appraiser and as a single mom, having to pay for such a bad appraisal really hurts.

The folks at Rocket Mortgage guided me through the process and made it an easier experience than I anticipated. I specifically want to thank John ** in the Detroit Michigan office. He was instrumental in resurrecting the process for me after some initial complications at the Arizona location.

Had an awesome experience with Rocket Mortgage while refinancing our home. Loved being able to complete pretty much everything online, not having to go to a bank or lawyer's office was a plus. I could always reach someone via text or email to answer any questions or concerns.

It seems that no matter how easy and simplified the process of refinancing with Quicken/Rocket mortgage has been in the past, they always seem to come up with new and improved ways to make it easier, more simplified and more efficient with each experience... TWO THUMBS UP!!!

I wasn’t sure about using Rocket Mortgage, I’m not real comfortable with everything being online, but I’ve been very satisfied. The process ran smoothly. The bankers and other representatives were helpful and assessable. My realtor was also pleased with the people she dealt with. And we have our new lake house.

It was quick and easy though getting an appraiser on a timely fashion was a little challenging. Anyway I am very happy with the results. I would recommend this company to everyone. Everyone was so polite. Thanks so much for your patience.

Adam was fantastic in closing the loan. He answered all of my questions and made me feel good about the process. I have never had such a wow factor in closing on any loan and you all put all the others to shame. You’ve left them in the dust. You were the first ones contacting me almost immediately after my online submission, had the best rates, best customer service, and the name of Quicken to back up your resources. My last mortgage was sold out underneath me and I just don’t see that ever happening with Quicken based RocketMortgage. I have relayed your superior overall service to many friends already and if anyone ever asks me about it, I know where to send them. The app is great as well and I love how I can setup biweekly payments as well as one time payments on the principal. Thank you all for an excellent experience!

Overall, I was excited about how most of the mortgage refinancing process was seamless, everyone was very helpful and knowledgeable. Everyone made sure the experience was quick and easy and they achieved that! Thanks so much for all of your efforts as this refinance has allowed me to pay off higher interest debt.

The process was speedy and painless. The whole process was easy to follow and the to do list was very clear and understandable. Closing was on time and the agent was ready and answered a question I had about the electronic signing process the morning of.

John who helped us with our refinance was professional, knowledgeable and available when we needed him. The process was super easy and fast. I loved being able to do everything by phone and my tablet. Our close was very easy. I loved doing most of my close from an app.

Endre ** was an excellent refinance originator. As a 77-year-old I am not particularly comfortable with online electronic financial experiences. He was so patient, answered all questions, and made relevant suggestions that worked out to my benefit. I wish him every success.

Jill ** was the most amazing person throughout the loan process. She is an amazing Woman, so helpful and so very kind. I would recommend anyone that who wants to refinance use Rocket and Jill **. The loan process went without a hitch! I would like to thank everyone involved in the loan process.

So far everything was perfect. The process went smoothly and everyone that I dealt with was very professional and kind. I would definitely recommend you all to a friend or family member. So far I am completely satisfied with Rocket Mortgage.

My experience was great overall. Sean ** (pretty sure his last name) was very helpful and things started off great. However, the process was slowed when Amrock needed to review some information related to a possible lien on our property. I was never contacted by Amrock, and if I hadn’t asked, I don’t know that I would have known about the issue at all. This ultimately delayed our closing by several weeks.

Refinancing my mortgage with Rocket Mortgage was an extremely quick and easy process. Matt was especially helpful and always answered any questions or concerns promptly. My suggestion is about the actual closing. The title company said I needed a cashier's check but Rocket Mortgage wanted debit information. This led to some confusion and I would suggest correcting this issue would be very helpful. Other than that the entire process was terrific.

I received excellent service from start to finish every step of the way. Rocket Mortgage helped minimize the stress involved in purchasing my first home. They were extremely responsive, patient and knowledgeable. I would highly recommend them to anyone looking for a mortgage.

From beginning to end my experience with Rocket was incredibly fast and hassle free. The people were friendly too. A plus! Past refinances with Homestreet and Fairway took forever and I had to jump through hoops faxing, xeroxing, appointments ugh. Rocket was no muss, no fuss.

Your Phoenix office was awesome. I dealt with Jennifer ** and she was the best most professional woman I've ever dealt with. She answered all my questions. She got the job done! I doubt with Diamond Hill I think that job that she has is way too much for and she's not professional enough nor capable of doing the test that she is required to do! Yes I would refer you guys to anybody. You guys are that good! Thank you Troy **.

The entire process was smooth and well organized. Despite being an online process the communication was great. The to do list really helped keep things on track. Joseph ** and all involved were professional and courteous. It took a little longer than I expected but some of that time was waiting on me to complete some steps.

All staff at Rocket Mortgage are knowledgeable, experienced, professional, and client-oriented. It was a pleasure to work with such friendly and qualified people during the refinance process. Thank you for your excellent guidance and service throughout the refinance process that helped make everything move along smoothly and without issues.

We had a great experience with Shane and Melita until Melita happened to take time off the last week before closing when we needed her the most. This was a difficult process & as first time homebuyers it was on us to constantly call and follow up to make sure everything was ready for closing. I understand people have their own lives outside of work but it’s hard when you email or call Rocket Mortgage and each time you are talking to a new person who isn’t involved in our case. I just feel like she abandoned us in the clutch time that we needed her the most and thank god we had the time to constantly call for ourselves and follow up on each step because if we didn’t, our closing date would’ve been set back.

I would consider this mortgage company the best I’ve ever dealt with, they have completely made me feel at ease and been so nice at every aspect of the process.. Every time I had questions, I would call or email, I would always get an answer or speak to a person.. It’s nice to work with a company that’s dependable. I recommend everyone to use Rocket Mortgage..

John was very helpful. He answer my phone call every time. I will recommend him to anybody who is interested in refinancing or any other loans. And found me technical support when I need it. I am glad that he was my loan advisor.

Alvin was recommended to me from my sister and his professionalism, efficiency and helpless I would definitely recommend or use rocket Mortgage again. Thank you for getting my refinance done so quickly. Great job and I will recommend Alvin and Rocket Mortgage to anyone in the market.

I asked Rocket Mortgage to refinance our mortgage. RM send in an appraisal who, for some reason, requested a plumbing inspection. Mind you, the plumbing system was in great shape without any sign of problems. When a plumber who I hired to conduct the inspection dragged his feet, RM dropped my case without a warning. I went with LoanDepot instead. The appraisal was much higher, and there was no demand for a plumbing inspection. We already closed on the deal.

I have used Rocket Mortgage for many years. I have found them to be knowledgeable about any questions that I have had over the years. They have the best customer service I have ever had the pleasure to interact with. No matter who you talk to they are all ready to help and never treat you like you are just a number to them. It is like talking to a great friend that has your best interest at heart. I can't say enough great things about them. I recommend them to anyone and everyone even thinking about getting a loan for a house. They are in short the best and I will never use anyone else.

I appreciate the fast, easy process of Rocket Mortgage! I literally was on the phone a minimal amount of time- Nick and Rachel did everything else! I never left my house- and within 3 weeks my refinancing was complete with my money in the bank for the upgrades I plan to do! Thank you for making this such a pleasant and stress free experience.

Overall my experience with the loan was fantastic, one foot note. Please ensure you review all the info on a house, for instance the home I bought had a well. I was informed 3 days before closing that I needed a water test and this delayed closing. This info was available the entire time. I had no idea it was needed otherwise I would have done it sooner.

The first person I spoke to sent me a letter with lots of information that wasn't true. I called and told him and he started another order. He never called me back. Sarah ** contacted me and she got things started and everything was smooth from then on. We didn't have any issues. She was on top of everything. She kept in contact with me. Everyone else who assisted was great till the end. We were very pleased.

I have worked in the mortgage origination and servicing industry for years and am very familiar with how the process works. Every time I attempted to work with and resolve issues I had with Rocket no one would listen, understand, investigate and resolved. I was promised call backs that never happened. Finally I decide to just Refi with another company after 6 months. It cost me a bunch of money but well worth it. The list of issues I have are just too long to list here. The most concerning is they still owe me $3300 and after almost a month of not responding to me or working with me I am almost to the point that I am going to have to file a complaint against them. Mortgage servicing is highly regulated, I know it will not be good on their end if I go that route, anyone with any real knowledge at Rocket Mortgage would know that as well, however they won't you speak to anyone who knows anything or cares.

I am very appreciative for the hard work and effort from the entire Rocket Mortgage Team. You all worked tirelessly adjusting for different time zones, my work, commuting schedule. Impressive! I cannot forget a very special shout out to my VA Loan Executive Banker, Jarret **. You're awesome, and I'm glad we were able to cross that finish line together. Thank you for helping me shift my financial trajectory!

My experience with Rocket Mortgage was so great! They were quick, accurate with their fees and always took the time to answer all questions. My loan officer Matt was amazing!! Would recommend for sure and have already recommended to other family members. You won’t regret working with them.

The entire process was extremely simple. They were professional and fully explained everything they needed. When I wasn't sure about something, they explained it or offered suggestions to make it easier. A pleasure to work with from beginning to end.

Awesome experience. Investment home got closed in a month's time. Kudos to Rocket Mortgage. Chris was very helpful every step of loan process. Underwriting went smooth in 2 weeks' time. We wanted to close on 4th Nov but Rocket mortgage was ready to close before that. Amazing experience.

Refinancing with Rocket Mortgage was easy and streamlined. It was a very easy process from start to finish. Sarah ** was wonderful to work with. I was able to close my refinance in about one month. Thank you very much.

I Been Dealing with Rocket Mortgage Since September. Everything was going good until Nick took over. From Day one he been trying to close my Account he don't know how to communicate with people, he don't want you to request to speak to anyone else. & When he found out I call & spoke to someone he closed my file without me knowing. I called back to report him & they gonna say the computer closed me out on the 3 of November but yet I was still on the app Sending Documents until 22 of November. Stay far away from Rocket Mortgage.

From the beginning to the end My refi mortgage was smooth sailing with the help of Adam **. Adam was very knowledgeable about the different refi options. If I had to do it again I would definitely choose Rocket Mortgage.

I had a fabulous experience starting with Kyle ** to signing papers. When I need an equity line I will work with Kyle again. I tried with Bank of America and it was a horrible experience but working with Kyle and team was delightful.

Dear Rocket - as I've described at least three times before, I am completely satisfied with my experiences dealing with Rocket. Would appreciate your reference of those reviews and cease sending me requests for more. If I need your services in the future I will indeed contact you because you are simply the best I've found.

This was my second experience with Rocket. As with the first, everything went smoothly. My primary contact was Rachel ** whom was extremely professional, helpful and friendly! All personnel that I had subsequent contact couldn't be any more professional. Kudos to the entire team at Rocket. If needed in the future, will definitely use the services of Rocket Mortgage. Thank you very much!

It was very good. But we had some problem with UPS. But attorney was on time. Professional. Fast. I spoke by phone with customer office with Shayen. Very nice dama and very polite. I asked her about my first payment in January 2022. And asked her to save my auto payment from my bank. She did everything. Thank you.

Really went smooth considering my lack of computer savvy. Jeano was a great help, he walked me through step by step. Thank you every one at Rocket Mortgage. I would recommend Rocket Mortgage to anyone who is looking to finance or refinance their home. Thanks again.

We refinanced and a Jason ** helped us tremendously. He made the whole process easier and not stressful one bit. He was very informative and communicated with us frequently. We’ve recommended to family/friends to refi through you! Thank you for ALL your help!!!

Process was very easy and painless. The whole process did not take long at all. All representatives were courteous and knowledgeable. We were able to refinance and pay off a large amount of debt. I would definitely recommend Rocket Mortgage.

My refinance was handled perfectly. Ajani was great. He answered every question and made the process very easy and simple. It was a pleasure working with him and Rocket Mortgage. Thank you. I will continue to use Rocket Mortgage in the future for all my loans in the future.

Kaitlyn, and her team they all did a wonderful job with our refinance. Everyone was pleasant when we had to call and I would recommend them to our family and friends. Thank you Kaitlyn and her team! We are ready to get on with our new life.

Everyone was very kind and professional. Each time I called people were very patient with me. Thank you for the great rate..I was treated with respect and kindness from the beginning. Thank you for being a solid organization. Joseph even called on a Saturday to let me know he was at work on my loan.

I am a Real estate agent. This was the smoothest transaction from start to finish. Customer service was amazing. Everyone was very tentative, knowledgeable, & caring. I wish all transactions were like this. THANK YOU so much!

Ruth **

Online experience was extremely efficient, always answering questions clearly, explaining everything in detail. Answered the phone quickly and accurately. My account online was easy to follow and a handy reference. The staff was very accommodating. Because I was unable to email information to them, they sent me an envelope to mail. The envelope was postage paid and arrived the next day.

The entire refi process was a breeze with Bo's help. He was so personal and really took the time to listen to what we were looking for. I have already passed his name onto several others looking to refinance. I would highly suggest anyone to work with Quicken Loans for their mortgage or refinance needs.

My experience was great. It took a little longer than expected, but overall was happy. I started this process in July. Did not close till the end of October. It seemed to take two months for an appraisal. Also I made one more partial payment on my old mortgage, that I hope I get refunded. I made it on a Friday and closed on that Saturday. So hopefully I get my money back from that.

I was very satisfied with my experience until I got approved. Once approved I couldn't get a response from my representative to answers I had about completing the process. I sent 2 emails to her which she never responded to. Have your representatives follow up with customers to make sure they understand finishing the process.

From start to finish Scott was nice, polite and very knowledgeable. I would highly recommend using Rocket Mortgage. Easiest process I’ve ever been through. I did my research beforehand and told them exactly what I was looking for and they took care of me and kept me informed the whole way.

I was very impressed with my entire experience with Rocket Mortgage and I can't say enough about them. Chris ** went above and beyond to make the process simple and quick. My son referred him to me and I have referred a few more people as well. Rocket Mortgage is a five star company in my book!!!

Absolutely amazing. I can't think of a single thing that my team could have done any better. The team was very quick, super professional and got me exactly what I needed. I am very happy that we went through Rocket Mortgage and will definitely refer everyone interested in a mortgage to them.

Easy, simple and seamless. Everyone was knowledgeable, helpful and friendly. From the start of process to closing. It was the easiest I have ever experienced and have bought and refinanced over a dozen times. From communication to ease of online services. A well oiled machine. The best!

They were easy to use. Herbert my loan agent was knowledgeable and worked to make sure I got the best deal. Any errors were quickly corrected and the documents were updated in a timely manner. It was as easy as they said it would be.

We were in the process of refinancing through our current mortgage company and not happy with the customer service or offer. I was pleasantly surprised with the customer service and offer with Rocket Mortgage. Jacob ** was amazing! He went above and beyond guiding us through the process. Quick and easy process. Outstanding service overall. I highly recommend refinancing with Rocket Mortgage.

I have had a Quicken/Rocket Mortgage for over 5 years. I have been a home owner for over 30 years and I can say this is always the best experience! I purchased the home originally 5 years ago and just recently refinanced. They contacted me with the tremendous value. I feel they always have my best interests in mind.

Everyone from my initial loan officer to closing was fantastic. The process was easy and quick, and every question I had was answered. Emails were answered in a timely manner. All went well and now I can get new floors in my home.!!!

The entire process with Rocket Mortgage was quick and easy. Everyone was very nice and accommodating! It was nice to wrap up the process before year end so I knew where I stood with regard to all of my finances.

My loan from start to finish was 8 days and we closed at my home location! I was hesitant at first because I have been so loyal to my previous Credit Union but they simply could not beat Rocket's rates. Everyone was prompt and courteous with timely feedback pertaining to documents needed. Would HIGHLY recommend giving Rocket Mortgage a look if you are planning on purchasing or refinancing.

Need a hard copy of agreement. No info other than email we need a payment coupon book or something to schedule payments etc. Will call if no reply in 48 hours. Waiting for a phone call to have peace of mind.

I have completed 7 mortgages so far in my lifetime prior to this refi with Rocket. All of my prior experiences were slow and frustrating and left me wondering why it was OK for the mortgage experience to be so bad across the industry. This experience with Rocket was fast, technology enabled, and I felt like I was treated well as the customer. I highly recommend anyone considering purchasing or refinancing to check out Rocket Mortgage!

My wife requested a mailed hard copy set of our closing documents and it is now November 17th and we have not heard from anyone. She reached out to Gabriel directly to request. No response. We felt there was no personal connection when it came to processing this application. We felt bucketed in the same category as a person who has defaulted on mortgages and loans. There was no personal connection whatsoever. Please send my 100+ pages of documents. Thank you.

My first point of contact Ali was fine until we moved further down the line (underwriting). He didn't respond in a timely manner and always had an excuse (mostly doctor appointments). He could not give me information in a timely manner, and I was given someone else to speak with. She didn't know what she was talking about and was very difficult to work with. I asked to be given someone else, and was then given a person (Prena), who responded in a timely manner and knew what she was doing. The closing agent was also very helpful (Crystal).

When looking for a good mortgage company Rocket Mortgage is the one. I went through 3 mortgage companies, got frustrated, I was ready to give up, but Rocket Mortgage gave me FAITH and CONFIDENCE and LIFE because I was stressed out thinking I wasn’t going to get a new house. I am in my new house thanks to the patience, understanding, willingly, and would like to make people happy mortgage company Rocket.

We experienced a professional and courteous team that shepherded our mortgage to the close. Our interest rate was very competitive and their interaction with our closing attorney was seamless. I would recommend to friends and family and would use again on our next transaction.

Refinanced two properties at the same time. During the closing meeting with the notary with the first property, errors were identified in the spelling in wife's name. Noted by notary and Informed that it was corrected, however the same error was in the 2nd closing documents, that caused a delay in closing. Need to not repeat the same avoidable error, because it wastes time and money..

The application project and documentation were smooth and fairly simple. Use of computer documents and completion were clear. Prior to application the consultation and conversations were clear and concise. Finalization of the documents was done in a neutral location with a friendly and knowledgeable individual.

Their customer service is great right up until it's closing time, then it begins to sorely lack. My closing was delayed by 2 weeks because the appraisal was done 3 times before it was actually complete causing me to accrued over $1100 in additional fees from my builder because of it. They felt that it wasn't their fault that the appraisal was not completed in a timely fashion and blamed COVID for the delay, but forgot the other story they told me the 2nd time the appraiser supposedly had to go out and they felt that they should not bear any responsibility in helping pay those additional costs accrued. They had me and knew it, so they were no longer going the extra mile to ensure they retained me as a customer/borrower. I had no time to go to another lender because then it would be that much longer for me to close and I would have to start from scratch with them.

Everything well excellent! Everyone got an A except Betty from the closing team! She was extremely rude to the title company I used (I know this because they are friends). We changed the closing date multiple times because she didn't know how to communicate properly.

Rocket mortgage harassed my husband and I for 2 weeks with phone calls about lowering our interest rate. We had no interest since we just refinanced the prior year. My husband picked up while he was at work on a loud job site. He repeatedly told them he could hear and understand what they were saying. They ran our credit (a hard hit) and it dropped me 8 points. My husband called Albert and he said my husband gave consent and it's spousal consent to run my credit. I called Albert and asked to hear the recording and he said he was not allowed to play the recording. I said I did not give consent to run my credit and he said he it's spousal consent. I said then it's spousal consent to play the recording. He said he couldn't do that.

Everyone we dealt with was professional and extremely helpful. Any question we had was answered and we got excellent help with computer steps. Sam was terrific, we’d work with him any time! We’ve already recommended using your company to family.

The process was smooth and easy to apply and complete refinancing process. Staff was pleasant and helpful, they assisted when needing to get additional information for the process. I would highly recommend Rocket Mortgage. Closing was great to be able to schedule when it was convenient for our schedule and to be able to have at our home.

Gorana was by far the most helpful customer service representative I’ve ever had the pleasure of working with. I would recommend Rocket Mortgage purely based on her performance. During stressful business transactions, a certain amount of decorum it required, but the ability to navigate through that with an appropriate amount of personality is a gift. I would absolutely hire her away from Rocket if the opportunity ever presented itself.

Very easy all the way around, the people, the process, the time it took to complete the transaction. I would recommend this product to any of my friends and family. Very easy to complete the online application.

Three checks were issued to me. Two of which I understand where they belong, The third one I have a problem knowing which account it goes to. It shows it to be paid to JPMCB CARD SERVICE. Can you send me the last four digits of the account so that I can be sure of where it goes ? Everything else went smoothly - Can hardly wait for the first payment statement to sent to me.

These people are nice when they talk to you but do not trust them when they tell you something! They will tell you not to make a payment or something until you hear from them and then they will fail to do so and report you to the credit bureau. They did this to me going into a forbearance and then tried it again coming out of forbearance and during a FRAUD REPORT TO THEM OF THEIR SYSTEM but I did not listen to them and made my payments anyway. I did this to show their lack of communication that caused the issue before that reported on my credit report and they still will not correct. Therefore I am contacting an attorney and taking my refi elsewhere. This is a sorry ** company that makes mistakes and admits them but holds you responsible on their miscommunication issues that they admit too!!!!

My experience with Rocket Mortgage was excellent. We had our initial mortgage and then months later received a call that the rates dropped and it would benefit us if we refinanced and further consolidate. So impressed with the customer service and professionalism from everyone we worked with. It was so easy! I will recommend to everyone to use them. Thank you from some very pleased customers!

At first it was good but as it went on disorganized. I'm disappointed I felt like it was more about how much money Rocket made than doing everything to take care of a current customer. Needs to be more upfront and forthcoming.

Everyone I dealt with was great. Rico made it happen! I would recommend Rocket Mortgage to anyone I know that wants to refi. Also, my best friend is closing on Saturday, for his refi. Stacy was wonderful, coming to our house, and doing the closing less than 1/2 hour. Never had that happen before! Thank You for all of your help, and great service. Chris **.

Staff were very professional and cared about assisting me with getting the refinance completed. Would highly recommend to anyone that is refinancing. They also have special department that can assist in getting loan approved if you don't quite meet all the normal bank standards.

Disappointed with the communication from Amrock and Rocket. Amrock never mentioned whether my poa for my mother would work or not. I signed all documents only to find out the following week that we would have to resign, and my mother would have to sign her own name. This problem caused us delays and to send out extra payments to creditors that we are now working on getting refunded. EVERYONE, I dealt with was extremely nice on the phone and through emails. Marcus our list agent was very diligent and determined to get our loan to go through. He worked very hard.

Rocket mortgage has been so responsive to my needs of a refinance and a personal loan all in the same month. The customer service was above and beyond my needs. So helpful the whole way. They were very knowledgeable about any problems. Thank you for all the help.

I am very happy with my experience with Rocket mortgage. I’ve never had an experience with any other home buying process. The staff was prompt and professional and process was smooth every step of the way. I would refer friends and family to Rocket.

Several realtors warned us, but we insisted on using this company because of how smoothly the process went when we bought the house we're in now, we should've listened. TEN DAYS before CLOSING, we get a call saying our contract has been cancelled! Why? Because they "couldn't get an appraiser to go out and do an appraisal". We were shocked! So through no fault of our own, and 2 grand later, cancelled. Sure, they said they could start the entire process over, AFTER THE INTEREST RATE SHOT UP, of course they will. REDICULOUS! To add to that, the person buying our house, also through Rocket, backed out of buying. Did rocket let us know? NO, if we didn't know him personally, we would still think our house is sold! They also sent an appraiser within a week of him starting HIS contract, which, is only 15 minutes from the house we were buying and said they couldn't get an appraiser. We are DONE, with this company.

The process was seamless and logical through out. The various representatives were knowledgeable and professional at all times. There was only one (1) requested item that was senseless and unduly burdensome to complete the submission of documents request.

Rocket Mortgage makes it such a smooth and easy process to complete a process that is usually a giant pain in the you-know-where. I would definitely recommend them to anyone who is ready to buy or refi. From the initial phone call to the last document signing, they make it simple, efficient and convenient. Thanks Rocket!

I started my hunt to refinance by just searching the top 10 mortgage companies to refinance with and from there it was easy. Everything went smoothly. In fact when my sons decide to purchase a home I will tell them to look at Rocket Mortgage.

From start to finish, everything was incredibly smooth and easy, from the initial conversations with the sales associate through closing. Refinancing our house was something my wife and I wanted to do but didn't know how to start, and Rocket made the whole process so painless.

The entire experience was easy, straightforward and smooth. No hiccups, nothing missing for the closing, The initial contact, the processing staff and the closing agent were all extremely professional. Everything went quickly and we could not have had a better experience. I would highly recommend Rocket Mortgage.

Our experience with Rocket for the third time was seamless and straightforward. Agent was knowledgeable and professional and explained the numbers and the reasoning behind them. Glad we refinanced! The payments to the credit card companies was especially welcome, since I switched a high-income debt for a lower one.

Nate ** was our Loan Expert/Mortgage Banker and he was great. He is very professional and knowledgeable of mortgages and refinancing. Ann ** was great too. Very professional and helpful, she made herself available and responded at all times. Ann made it happen. Rocket Mortgage is the best and I will definitely recommend them to friends and family. With much appreciation, Thank you Rocket Mortgage.

I would have rated the process 4 stars, or possibly even 5, if not for one issue that came up at the very end. On September 3, I advised an Amrock staff member that my ex - who was going to need to sign a quitclaim deed - was remarried, and provided the new spouse's name. It was never explained to me why this question was asked, so I didn't think anything of it. I foolishly thought I would be advised of any issues that affected the process. My closing date was October 21, and Amrock arranged to meet with my ex that day as well because we now live in different states. Once we both signed, I truly thought that was the end of it. I was wrong.

I found that the experience was very smooth after an initial concern over possible fees due at closing. Once that was resolved the process really moved along smoothly. I do not expect to refinance anymore with this property unless a financial disaster were to occur.

All was good except for the appraisal, as it was sent in and sat for 6 weeks without any action until I called the appraiser. Then within a few days we closed on our refi. Rocket Mortgage did not offer any compensation for the lengthy delay.

Everyone I came in contact with was very professional and courteous. I had a great experience with the company and the process of finalizing everything was faster than I expected. Any time I had questions they were answered. All participants provided me with great customer service. I was truly grateful I reached out to Rocket Mortgage.

Had a great experience. Was walked step by step through the entire process with ease and assurance. Great team of people to work with. From day 1 was very pleased with the service and guidance I received. Rocket made everything so easy.

Started off rough with Ken **, Mortgage Banker.. ** Email: **. Felt he was not listening to us and pushing for the close of the loan and not answering question that we requested an answer. We Asked to talk to his supervisor. Kyle was able to answer my question. I asked Kyle for another Rep. To help finish the process. Ken keep calling me and pushing to have done same day. He shared with me if I did not finish that night it would change. Kyle was able to have another Rep. Contact me and share with me it was not true and I could finish the process that week and did not have to finish same day because of end of month. . She was Pleasant to talk to you on the phone and was able to answer my questions moving forward. Sorry to report a not so positive review but sometimes you have to share with others so your company can help coach Your team, so you do not receive future situations with other customers. Thanks.

Everyone was great.. Very helpful and full of knowledge. Thank you all for your help.. I would highly recommend Rocket Mortgage to anyone and everyone that needs assistance. Thank you all for your help. If I ever need assistance in the future I will definitely contact Rocket Mortgage.... Again... THANK YOU.

My experience with Rocket Mortgage was renewed my faith with the virtual world. The individuals were kind, patient, understanding, experienced, organized, knowledgeable, and prompt, to name just a few. I will definitely recommend Rocket Mortgage to all colleagues, friends, and family. I am grateful for this experience. Thank you, all.

First person that I spoke with said we would close in 2-3 weeks... and it happened! Online process was easy to use and someone was giving me a friendly reminder if anything more was needed from my end. Also liked closing right in my house.

This company is a joke. No help, no guidance. I have been trying to sell the same house to the same person for 6 months. I submit the necessary documents in a timely manner, set a closing date and every time there is a failure to launch (pun intended). They let your information sit until the last minute and then there is an issue that could have been taken care of weeks ago cancels your closing and you have to start all over again. This has happened twice in 6 months. I am over this company. Stay away.

The representatives were extremely helpful and courteous while explaining my steps and questions. The responses were very quick. Emails were the same as well, speedy! Also the notary that came to my house was knowledgeable of the closing documents and we’re available online. Thank you Rocket Mortgage for helping us refi!

This is the second refinance with Rocket Mortgage and I believe it was completed efficiently and quickly with very little hassle when compared to a year ago refinance by Quicken Loans. Online initiating process was easy but needed consultant to complete online. Once complete process was simple.

After I finished the loan at 3.375% I then receive via email a note from rocket saying I could get interest at less than 3%. What the heck. Why didn't just get this when I was doing the loan. Makes me wonder.

My experience was amazing. I am impressed with the way everything was handled to make me a new homeowner. The best part of this experience, is that all business was done online and I didn't have to run all over my city to see different people.

The entire process was great. Online tools were easy, we were updated along the way. Everything was explained until we fully understood. Moe ** was amazing to work with. I would use Rocket again just because of him. My expectations were exceeded.

Even the realtor and escrow commented how fast Quicken Loans helped us get approved. They were even ready to close 12 days early. Their portal was easy to see what I needed to do and easy to upload the requested documents. The service members were very proactive in assisting me and answering questions. It took a lot of the mental load away from me, and it allowed us to focus on our move. 10/10 would recommend and use again (and again!).

This is a lot of work! Do any of you realise that some of us have poor tech skills as we have not grown up in the computer age? I had many different people working with me. Too many. When I asked for guidance, I was completely ignored. Everything else was ok.

My experience with Rocket Mortgage was very simple, to the point, quick and seamless. The organization and simplicity made my experience outstanding. All questions were answered in a timely manner and the entire experience ran so smoothly, I could not be more happy and would recommend Rocket Mortgage to everyone!

From the beginning to the end, this experience was very positive. Agents always available to answer questions. The initial steps took a bit of time, but all time spent was made easier with guidance from our representative. We were very pleased with the quick time span to get the entire process completed!

Employees were courteous, had knowledge of process, responded quickly to questions and/or concerns. Timeline for process was efficient. Our only hold up was appraiser's length of time for scheduling and return of appraisal for loan to progress. Overall experience was good.

I can honestly say Rocket Mortgage made what is typically a gruesome process actually very enjoyable. Their digital dashboard was AWESOME, their staff was AWESOME, even the titling company they used were AWESOME!!!! Rocket has my life long business. Rocket is AWESOME!!!

They were very helpful and answered any questions that I had. They also always let me know if they got what they needed. Customer service is outstanding. I would recommend the company to anyone that need a mortgage company. They made the process very easy and very easy to understand.

The whole experience was great. User interface was smooth and easy to use. Document upload and available downloads, make it a good tool. Communication was clear and concise, I never felt pressured or rushed. I know I will recommend Rocket Mortgage to friends for sure. It. Thanks.

You want me to keep telling the truth about my experience with Rocket Mortgage! I can't say enough about your entire staff at Rocket Mortgage. Totally seamless & professional. I am elated to have made the decision to explore Rocket Mortgage? Matthew ** was the mortgage banker who made the process seem effortless. Would I recommend someone to Rocket Mortgage? You bet in a heartbeat in a nano second! Thank You Rocket Mortgage!

Working with Ryan ** was a pleasure as he was so courteous, informative explaining all details and answering my every question. His professionalism and knowledge made it easy to get through this whole process. He is a true asset to Rocket Mortgage.

I had a wonderful experience with Rocket Mortgage. Every step was completed effectively and efficiently. Although my loan took a little longer to close on (due to COVID), it was still completed in ample time to meet my financial goals. Thank you, Rocket Mortgage, for such a wonderful experience!

The agent that I worked with was very good and understanding and did not try to sell me on a refinance that would not work for me but more focused on making sure I got the best rate and the best deal. If any bumps in the road arrived he worked behind the scenes to ensure these are smoothed out and that the transaction went seamlessly.

I appreciate they delivered on everything they promised! The whole process from beginning to end was very easy to understand and keep up with through the app and all the email reminders. We even closed dinner than expected! Highly recommend and would use them again!

I decided to go with Rocket to help me with a loan on my first home purchase, since my father has used them for refinances on his home multiple times. I first worked with Amber ** and she was amazing. She explained everything during the approval process and made sure I was comfortable and happy with my loan. She made my life so easy.

Was done right and fast and finished very well. I am very happy. Will recommend to a friend. They were very helpful. Got my money and I am very satisfied with interest rate and monthly payment. Very nice. Thank you very much.

The lack of knowledge by the funding folks on the VA loan is staggering. They advised me to do a one time reinstatement of my VA benefit which would have forced me to sell my other house. I qualified for a second tier entitlement and explained that to them. They ignored that and once again told me to do a reinstatement. If I had not been educated on my own benefits they could have put me in a very bad financial position. I had to call and complain for them to move it along and their incompetence made me miss my original closing date with the seller of the property. Additionally, because of their delay and ignoring my input, I had to close remotely from Japan instead of when I was in the states as originally planned. There was no work ethic or sense of urgency to finish my loan work, multiple folks did not listen to me when I voiced that I qualified for a second tier entitlement. This is was the worst loan experience I’ve ever had.

I worked with Rocket Mortgage right when they were transitioning from Quicken Loans. Even so, the process was quick and easy and they found a competitive mortgage for us. The people we dealt with were professional and the online platform was easy to navigate throughout the process.

We had the easiest refinance ever with Rocket Mortgage. From beginning to end. When they asked for additional information, we gave it to them in a timely manner. I would recommend Rocket Mortgage to anyone that qualifies, it will be easy.

Wonderful experience all around from start to finish! Pleasant personnel that expedited the process and kept us informed. The website was easy to use and any questions we had were answered expeditiously. Would recommend to anyone needing a first mortgage or refinance.

Darren was amazing from start to finish. He was thorough, he explained throughout the entire process. He walked me through all of the documents that I had to sign. He was very patient and understanding. I was so moved by him and the way that he asked me for documents and how to upload and email everything and it was a lot to do but with his help we got everything done in a timely manner. He's awesome.

My re-finance with Rocket Mortgage went efficiently from start to finish. The use of technology made it easy to progress through the steps where so many different documents and reports need to be uploaded and shared back with me in return. It was nice that the final closing was arranged with a representative coming to my home for the physical signatures.

At first I was skeptical of the details our loan administrator provided us. But as the process went forth, all that she stated was not a sales pitch or fabricated. Each detail from the amounts to the timing were spot on. Most surprisingly we closed in very short amount of time especially for being in New York. I would recommend Rocket Mortgage to anyone looking to either refinance or buy.

Had an amazing experience. Ryan ** was the best!! His knowledge, professionalism and willingness to help was phenomenal!!! Thank you!!! Ashley, thanks. She one that helped with paying off one of our bills and finalizing everything; she’s the best!! Thanks everyone!!!

Rocket Mortgage processed my refi fast and painless. My wife and I were surprised at the ease of the application process. I would highly recommend Rocket Mortgage. I called my friend and let him know how quickly I closed on my loan.

My loan originator helped me to get cash-out, and the lowest interest rate possible. The appraiser valued the home at 10k less than all of the online real estate sites, so my total cash out was less than we'd hoped for. However the savings I will realize will make that 10k up in about a year.

Everyone at every step in the process was helpful and knowledgeable. The process was easy fast and the app was a great tool to use to keep track of all the documents and my progress. I would recommend rocket for anyone looking for a mortgage or to refinance.

Oh where do I begin? Let’s start with I wish I read reviews before wasting 6 months of my life. My husband and I are first time homebuyers and we started the whole process mid June 2021, at first it wasn’t bad but it all took a turn for the worse towards the end of the process. The loan agent at the beginning who initially took all our info to pre approve us was Aaron **, at first he was friendly but now I know it was all for show and to lure us in. The last few conversations we had with him he said things like “pick a different home” and was very rude and had an unnecessary tone, you could hear gangster rap playing in the background while assisting us and a separate time he was eating while on the phone with my husband.

Rocket Mortgage made things very easy for our refinance. Not only did we get a great rate but the paperwork was minimal and easy as could be. I would recommend anyone buying a home or refinancing to use Rocket Mortgage. The "TEAM" knows their stuff and makes life way easy for you!

Everything was fast and efficient. No delays. Time for estimated loan was very accurate. Communication was easy. Staff was informed and easy to talk with. Questions that I had were answered promptly and explained very well. Will recommend Rocket Mortgage to friends and family for any mortgage needs that they may have.

My only suggestion would be that Rocket Mortgage would send in the loans that needed to be paid. I had 2 loans that needed paid off to obtain my home loan. I wasn't informed that I would receive these checks and interest had to be adjusted, due to them not being paid the day of settlement.

Very professional. Very knowledgeable. She walked us through the whole Process which was very smooth and quick but I would definitely recommend Rocket mortgage to family and friends. Everything about the refi was very on point. There was always someone there to assist you. Such a pleasant experience.

Working with Rocket Mortgage made our experience of being first time home buyers really smooth and easy. We had a great team and we’re very satisfied with everything! Michael and Nicholas were both great and we feel we had a great team helping us throughout the entire process!

Rocket Mortgage made the process very understandable and was very communicative. The website was extremely easy to use and Amanda ** was an elite professional! She facilitated the process with ease and friendliness. She was there for me every step of the way and when I closed I felt that she was just as happy as I was!

The woman who was supposed to handle it was more intent on hollering to her husband about what pool supplies they needed. When I had technical difficulties she terminated the closing abruptly. Fortunately a true professional arranged to be at my home the same day and notarize everything.

Dan ** was fantastic! We were very upfront that we wanted to be aggressive with our closing date and he assured us that he would be on it and it would not be a problem. Dan was always accessible and very helpful to answer any questions that we had in regards to our loan. Top Notch Customer service!

The team of Rocket Mortgage was extremely professional, acknowledgeable and pleasant with assisting me thru the process of my application. I thank the entire team. You are awesome! I also, want to thank Ms. Cassy **, loan originator. The best of the best!!