Rocket Mortgage Reviews

The entire process was painless from start to finish. Joseph, the banker with whom I initially spoke, provided exceptional service. Your website was always up and processing documents and other tasks for me was always easy. This is the second time I've used Quicken/Rocket Mortgage and I've been very pleased with the services and product each time.

I closed the loan 3 weeks ago and just yesterday received a line by line, itemized and easy to visualize cost disclosure document. Maybe I should have asked for one before agreeing. Way too late now for any cost comparison. I was particularly irked that I paid a $25 out going wire transfer fee and a $12 incoming fee to the bank. I was never told about the fee beforehand. I know this was a bank charge but Quicken knew about it because the $25 charge was on the cost sheet I just received. I should have been made aware of this. I did feel a little rushed in the process.

Every step of the way, we were able to get all our questions answered or help with providing our documents. It was as if we were dealing with a local business in our community. We knew we were in good hands. We are also very impressed with the Dashboard that allows us to make decisions in the paydown of our mortgage.

The Closing cost was almost double what I was initially told it would be, my payment was also higher than I was told, when I tried to contact you about this through email I was never got a reply back.

Overall, the experience was great. Except for the slow movement by the title company, everything else went quickly and smoothly. All correspondence with employees was great. The inspection and valuation of our house was quick and easy. Plus, the valuation report was sent into Quicken extremely quickly by the company. Closing was very smooth and took place in our home. Overall, very satisfied and would recommend to anyone.

Pros: The representative I worked with was quick to respond to texts, calls, and emails. He was patient and clear with explanations. He was able to answer all my questions and did so promptly. Cons: Not the best rates out there. Instead they claim that they service the loan instead of selling it. Is this better? Probably a little, but not necessarily for the cost of a subpar loan. They were able to match a better offer from a different lender once provided with an official offer from another lender. Overall, pretty positive. They did a decent job and I'm pretty happy with the result.

For me it was discouraging to keep sending the same documents over and over. I would send documents phone a week later and be informed they were not received. The person would ask the date I sent the documents they would look and the documents were there. I never spoke to the same person.

Incredibly easy, all was as they said it would be. Second time around with Quicken/Rocket Mortgage. Cannot say enough good things about this service. Admittedly, some concessions were made for Covid-19, but it all went so well. We went from a 20 year, to a 10 year (my goal had been 15 years). This puts us on target to pay to completion before retirement age.

Our contact, Collin **, was amazing! I would easily give him all 5 stars! After he had us all set up was when the frustrations started. The online system frequently wouldn't work which caused delay after delay. Our appraisal came in ridiculously low which made our end result not what we intended. Maybe there was a way I could have contested it? It's too late now. In the end it was a frustrating experience.

My experience with Rocket Mortgage was very positive. I especially appreciate that my refinance was closed in a little over 2 weeks. All of the representatives that I was in contact with was friendly and solved any concerns that I had in a timely fashion.

We have had a mortgage with Quicken Loans for many years and have been very happy with the service. Chris ** was our mortgage banker for this refinance, as he was very professional and responsive. The only complaint we had with with Amrock and our title analyst Corey **. While waiting for our title insurance policy, he called daily - sometimes several times a day, and quoted some arcane law that didn't even apply. In addition, he failed to follow the wiring instructions for the disbursement of funds upon closing, which caused my husband to have to drive back to Wilmington while we were on vacation and go to the bank. Again, Rocket Mortgage was great, Amrock not so much.

Amira ** was our repressive and she was awesome. We had a problem with our closing attorney’s scheduling but everyone we contacted at Rocket cared about our issue and did what they need to help. It was nice to deal with people who say they are going to take care of something and then they do exactly what they said, then call you right back. Can’t say enough about the customer service.

I want to share with you a 100% positive referral to Matt ** at Rocket Mortgage/Quicken Loans. I first must admit to being a bit skeptical about the "all online" process that one sees on TV ads from the company. But Matt did a terrific job guiding Grace, my wife, and me through our efforts to refinance our mortgage - he was from beginning to end simply perfect. I am pleased to be sending to you this gushing review - I hope that this e-mail finds you and yours in good health - and best wishes to all for the kind of refinance success that I experienced.

Our experience with Rocket Mortgage was the best we ever had. Easy to follow tasks. The interface was easy to use and kept us up to date on everything as the process moved forward. The person handling our loan was very responsive to all our inquiries. We will recommend Rocket Mortgage to all our friends and family!

They were friendly, easy to access, documents were easy to upload, website was easy to navigate and rates were great. Customer service was amazing and very responsive. Closing was delayed a few times because of COVId but they were always accommodating and made sure the rate was extended and closing was scheduled at a convenient time. Would definitely recommend to friends and family.

Employees response time was very good. The only inaccuracy was being told that if my refinance loan closes before Oct 15, 2020, I would have two Months without a mortgage payment. My loan closed on Oct 13th, but I only have one Month without a mortgage payment. Therefore can only rate accuracy as dissatisfied.

The experience was quick and exactly what I would expect from a set of professionals. The overall process was straightforward, and the ability to sign the documents from home and have a professional stop by to sign the final documents was friendly and easy.

Quicken mortgage was wonderful to go through when buying my new house. Their team was always there for me if I needed anything. A lot of stuff was done online which was very helpful. Would definitely recommend them to anyone else.

The agent that closed with us was very professional. The refinance agent with quicken was attentive and helpful. He answered all our questions and was prompt at answering them. will recommend quicken if asked.

Smooth and trouble free. Less than 3 weeks from start to close. This is our third refi with Quicken. The process was very easy. All online with no hiccups whatsoever. Was very pleased with the options presented to us. We are extremely pleased.

From start to finish it was a smooth, easy process. Tom was so helpful and always available when I had a question. I love the ease of the online process. This is our second closing with Quicken, we are happy clients!

I was very pleased with the way the process carried out. Tyler was very helpful with any questions we had and explained everything with patiently and with reassurance. Everything with the closing went smoothly as well. I would definitely recommend Quicken Loans to any of my friends. Thank you Quicken Loans!

Steve A

Went into the discussions saying that I wanted to pay 10% down. And an origination fee of $1,200. With whatever interest rate they could give me as I was selling a house and will be paying off the loan in a short time frame. Things progressed with the insatiable amount of documentation required to appease them. Then some weeks later out of the blue I am asked electronically to sign a loan disclosure that is NOTHING like what we agreed to. Origination fees were now $8,200. And money down was now at 20%.

Everyone we worked with were top notch. Communication was very clear and everyone was helpful. The only complaint with the process was the amount of time it took to close. There were a couple of months of thinking we'd close any day and we also had to resubmit pay information multiple times due to these unexplained delays. A faster process and more proactive communication about expected delays would have helped to make this a 5 star review. But don't get me wrong, we are very happy with our move to QL.

Whole refi process was very fast and easy. Everything was a much smoother and faster process than what I worked with when I originally bought the house. Even the signing with all of the COVID processes was smooth and easy, with most being completed online and the final step being a person who came to me for the physical signatures. I would very much recommend the service to others.

Excellent service! Easy closing and really easy to understand the process. Quicken staff helped me through each step and we quickly worked through the refinance process. I would highly recommend Quicken to anyone looking for a fair company that helps you through the home buying or refinancing process.

We closed on our loan 10/13, the whole process started 4/29.. Not sure who/what to blame for the long process, or possibly even blame Coronavirus. I know everyone was probably working as fast as they could, but, I would go weeks to 1 month without hearing from anyone. I was the one who had to call in for updates.

Rocket Mortgage offers a Great mixture of personalized service from real humans and technology. The process was easy and quick and you know where you are at every step of the way. I recommend Quicken Loans to anyone looking to refinance.

Great agents. I closed with no issues. The team and the loan officers to the paper work excellent service. They answer all my questions regarding the loan, the agent called me and email me every day with updates on my loan.

I have used Quicken Loans for the last 20 plus years to buy and refinance our homes. They have always been great. The only glitch we had this time was the first portable Notary got lost and then was very rude when I finally got in touch with her. Quicken immediately took care of it and sent out another notary and she was pleasant.

From the start to end Dave was very helpful to get loan quick. We did most online without any trouble. When person came with paper to sign was also very nice and very fast with help. They were fast and helpful in getting loan. Thank you. Joseph **.

I had a mortgage with them, they solicited me to refinance. After harassing my wife and I with many calls, I finally took the call. I proceeded to finally hang up after an hour and a half call (I actually fell asleep while on hold). They then proceeded to call me for days, and even had me paged at my office to talk to them. In spite of this, I moved forward. Where they proceeded to tell me one thing, then change. In the end they cost me over $3k to close the refinance, that I never asked for.

I finally had to dispute the charge with USAA and they credited it back to my account. I think they are scammers and purposely low ball appraisals to make money. Stay clear of them. I went with cross country, zero $ out of my pocket, and my payment went down $200.

I started the pre-approval and that went off without a hitch. Once I put in my offer on the home I went into full approval and had no problem. Once we went into processing for closure things spiraled. The mortgage company dropped the ball while assuring me everything was fine by not ordering the appraisal which I paid for after receiving full approval of the loan, approximately one week in. After about 3 weeks of waiting for the survey, doing my personal inspections of the property in that 10 day window and getting bids, purchasing annual homeowners insurance things stalled. I contact them and they stated they were waiting on the title company. Title company told me they were waiting on them for the appraisal. I contacted Rocket again. Told them the title company informed me they were waiting on them.

I still can't find my existing acct. with Quicken Loans. Rocket Mortgage who merged with Quicken Loans are all about selling new loans, not taking care of your present customers. Sorry, Quicken was bought out by Rocket Mtg. All of my loans, credit cards, and other expenses have access to accounts online. But not Rocket Mortgage. You advertise as open 24/7 when I called on Sunday I received a voicemail you were closed, call back at regular hours or leave a message. Not good service. So, I would not recommend persons applying for new loans.

Originally went with them for simplicity, however we will never willingly use them again. Completely scammy and arguably unethical process when it came time to refinance. Waste of time and hundreds of dollars (thankfully not thousands). They spend serious amounts of marketing money to court you with an appeal to the simplicity, but from our experiences I advise friends and fam to start elsewhere if they can.

I've been a customer for almost 5 years and honestly things weren't too bad becoming a new customer but since then obviously you don't have any interactions and basically pay your mortgage payment. I was called to refinance by Rocket Mortgage with what sounded like a good rate and an easy process since I was already a customer. I will tell you that has not been the base at all! They have spent several months trying to do the refinance, they a have asked me for ridiculous items and have made me submit the same paperwork multiple times. I'm now thinking they don't really want me to refinance so they're stalling and making it difficult. Through this process I get no contacts, just the online buttons to interact with and when I ask questions it takes weeks for a response. I have referred many people to Rocket and am now embarrassed I did. That will no longer be the case! I will update once this all comes to an end.

I contacted RocketMortgage to refinance my house. The initial call and conversation with the loan officer was smooth and the loan officer was very responsive. Shortly after completing all my To-Do's on their website, my refinance went into a black hole. No more communication from my loan officer and they constantly ask for new things. Although they told me I was pre-approved, the finish line kept moving. I have to keep monitoring my application on their website to see if they assigned more To Do's.

Rocket Mortgage completely screwed us on our attempts to refinance. We spoke with them in April and were approved. We were told to pay May and not pay June and the mortgage would transfer in July. We did as we were told. But come July our mortgage had not transferred and we were dinged for a late mortgage payment. They dragged their feet on this and kept coming back to us asking for current pay stubs since so much time had passed. We continued to give them everything they asked for as more and more time passed.

I have a mortgage with Quicken Loans/Rocket. I called about refinancing for information purposes as I didn't want to start the process and risk a hard pull on my credit which can lower one's FICO score. I decided to go ahead and do the refinance based on the historically low interest rates and the refinance fee that will go into effect 12/1/2020. The process was smooth up until I got my review of the loan origination fee and closing costs. The portion of the cost that was fees was $15,500. The portion that was prepaid insurance, taxes, etc was $4,500. This meant $20,000 in costs and fees to refinance.

It was really bad. Their process is awful but I also am sympathetic that they are in an unprecedented time of low rates, high interest in their mortgages and refinance and probably a shortage of trained personnel. It’s a difficult time for all of us. We’re all in this together.

Rocket Mortgage set up a closing date for me and then on the day of they did not have all the paperwork ready and it fell through! We tried to set up another closing date had to wait a month and they changed me $1,000 more than the original amount, telling me that I had a good deal. Such a scam!

The experience started very smooth and positive with a quick preapproval. I uploaded all the requested documents timely. After that communication was slow. Ultimately being told a month into it they need 2 years of employment history. Needless to say this could have been said in the beginning to save all involved a lot of time.

I was shopping around for a lower rate and was contacted by the Rocket Mortgage team in response to my inquiry. I started the process in mid February. I wanted to reduce the rate on my existing loan and made it very clear upfront that I was not interested in extending the length of my loan, nor was I looking to cash in on my equity - a lower fixed rate was what I wanted. My on time payment history is excellent, but my debt to income ratio is high, and this is literally the one thing holding my score down. This is not a secret to me and we discussed it at length upfront. I explained that my hope was to lower my rate, reduce my payment a little, and put any savings towards driving down my existing revolving debt and improving my score some more so I could revisit this again in 8-12 months, and hopefully get an even better rate.