Rocket Mortgage Reviews

From beginning to end, my account was handled with expert care and professionalism. They were always immediately available with any questions. I appreciate how well the staff managed all my concerns. Great job! They communicated expertly with me regarding any tasks that needed to be done on my part and the website is very user friendly.

Everything went well and smoothly. Very satisfied with all parts to this process. My concern at the moment, is that I have a balance of $987.16 in an escrow bank account, and it is my money. I feel like I'm caught in the middle of this, because these folks are saying that prior to Rocket, Quicken Loans was to be involved. If this doesn't get resolved correctly, I will be contacting our Attorney General's Office to lodge a complaint against the company holding my funds.

Brian was very attentive to any questions I had, as well as keeping me updated as things progressed or why things happened a certain way. I would recommend Brian to anyone who asks. The loan process was simple and well explained throughout the entire process.

Rocket Mortgage provided an incredible experience from start to finish. Professional, quick, accurate, and exceptional. Great service. Great experience. I could not have been more satisfied or more impressed. Johnathan ** and his entire team were extraordinary. I would recommend Rocket Mortgage to anyone and everyone. My kind of people, and my kind of service!

This has been a great experience buying my first home and Raymond ** was a major help walking me through the process. I really appreciate the help and patience while I was at work. I would recommend this to a friend, family or co worker to use for their home purchases.

Overall great experience with professional lending team. I plan to use again in the future. I have already recommended three others to refinance and they have completed theirs with also the same outcome and are happy they saved a lot of money by switching.

We had an overall great experience! Kitty ** was wonderful to work with! She went above and beyond to answer every question we had.. And there were many. ;) Excellent customer service on her end. Our only dissatisfaction was that the initial numbers given by our mortgage banker, were not calculated very well. Other than that, we were thrilled!

Fantastic Service, be patient, they are working for a good deal for you, sometimes takes time and extra cash. Helpful people, everything went as plan, very happy with the results and service. The two mortgage officers of my loan on top with everything.

This refinance went way better than I expected and was seamless. The people that were ahead of it were very helpful and expertly answered my questions. I would recommend them to anyone buying or wanting to refinance their home. We were both surprised on how easy the experience was.

We were highly highly impressed with Rocket Mortgage… Their accuracy and communication was excellent… For something that was done through email and phone calls it was one of the smoothest experiences we have had… Bravo Rocket Mortgage. Keep up the good work.

James ** answered all question and returned my call in a timely manner thus making the refinancing process easy and quick. Thank you for taking a chance on me by giving a me loan to our my dry first home, me and my family are truly enjoying our new house.

Was OK. This was not my first time with Quicken Loans. I hope it will be the last loan, I hope you understand. This time was fast and was just what I think I needed for right now. THANK YOU very much. Good Job.

We are very impressed with the way Kyle ** and his team maximized our money out to allow liquidation of our debt while getting us a great rate, eliminating unnecessary costs, and still keeping a good equity in our property.

Rocket Mortgage and its associates rock! My journey refinancing my house was smooth and very easy. Thank you for having the best associates providing "World Class Service," all the time. If ever I need to refinance again you're the people I will go to. I feel comfortable doing business with you and I always feel you have my best interest at heart.

We started our loan process in July 2021 and closed on October 1, 2021. Our experience started with Myrasia **. Myrasia was very patient, helpful and understanding. She stayed late at work so she could work with us after we were done working for the day. We ended up coming in under the estimated closing costs. She kept in contact with us after we moved into the next phase of the process. Chris ** was our next contact and he was also understanding and helpful. We are first time home buyers and we could not be happier with the results. We would highly recommend Rocket Mortgage to anyone looking at purchasing a home.

My refi was very quick and easy. Sam ** my specialist did a great job explaining everything. He was available when I asked any questions. He was very knowledgeable and helpful. I am thankful for everything he did for us. I would highly recommend him and Quicken Loans to anyone I know looking at buying or refinancing their home.

Our refinance process was quick and easy, professional and a pleasant experience overall. Everyone who worked on our count was helpful and great to deal with. They were knowledgeable and prompt in answering questions or returning any phone calls/emails. We felt confident that we had all of the information we needed and knew what was going on the entire time.

Starting with my original contact, Mr. Trevor **, through the required document signing process, and ending with acknowledgment that the entire procedure was successfully completed, I could not have been more please with every facet of the process. My compliments to your entire organization for developing and implementing such a streamlined and stress-free mortgage refinancing program.

I cannot say enough positive things about the two Rocket Mortgage representatives (Mr. ** and Mr. **) who helped us. They were pleasant, infinitely patient, and very professional. We were really pleased. Keep up the good work -- no, the great work!

Everyone we work with during the entire refinance process were completely friendly and professional. The smoothest refinance I have ever been through. The time to go through the entire process was very good. All the updates as to status, what was required of me next and what Rocket Mortgage was working on. I would recommend Rocket Mortgage to everyone who is thinking of financing/refinancing a home. Thanks to everyone guiding us through this process!!!

My experience refinancing my home loan was pretty positive. It did take a bit longer than I had hoped but the hold up was apparently with documents in Alaska not due to anything Rocket did. I would recommend Rocket to others wishing to apply for a mortgage.

My mortgage closing process was quick, efficient, and easy. The team at Rocket Mortgage went above and beyond as they were patient, answered all my questions and were very accommodating. I would highly recommend Rocket Mortgage to anyone who is considering both financing their new home or refinancing. It was such a pleasurable experience. Thank you so much!

The transition I encountered with Rocket Mortgage was extremely smooth. The people I dealt with were very personable, helpful and knowledgeable, making my refinance easier and less stressful for me. The closing time was less than 30 day to make things even better. Very easy to work with and would use them again. I would refer to a friend if I knew someone who was to purchase or refinance their home.

My boyfriend and I were looking to refinance our house. Rocket Mortgage made it SO easy. They told us exactly what we needed, the app alerted us when they were on the next step and the closing signing came to us! Great experience overall.

Joshua was awesome. Bottom line friendly prompted was there every time I had questions. The whole process was easy and simple. And he went above and beyond. Thank you Joshua for a job well done. You have a Customer for life

I loved Rocket Mortgage. I was in a short 30 day window to find another loan mortgage company. Thankfully my girlfriend thought of Rocket Mortgage and we gave them a try. Andrew was transparent, concise, and responsive. As I went through escrow, I was assigned to a specialist for each stage. I felt I had a whole team helping me through my first home. Their app is user friendly and they have tasks between me and Rocket Mortage. I would definitely recommend Rocket Mortgage to my friends.

Here's the issue. Rocket Mortgage outsources customer service to the customer. The applicant must do most of the work and if the customer isn't computer savvy and doesn't have a scanner, the process is work intensive and stressful. Plus, given that Rocket doesn't have branches and many employees, your rates are not much, if any, less than traditional lenders. Older mortgage seekers should steer clear of Rocket.

Refinancing through Rocket was straightforward and seamless. We utilized the task lists extensively. Also, we were very pleased with both the interactions with our personal consultant as well as with the online chat experience. Thank you for helping us reach our goal of refinancing our home.

Once we were approved my loan officer never checked in on us. Anytime I called her with a question she would tell me to call the 800 number! After the loan was all done and signed Rocket Mortgage sent a denial letter to my home! What on earth?!

I would recommend Rocket Mortgage to everyone. The process was easy and quick. I can relax and don't worry about any more big debts. At first I wasn't sure if I wanted to refinance, but my representative convince me. His name is Kameron **. Very knowledgeable and friendly.

I was very impressed by how quickly and easy my refinance was by all involved. Thank you!! From the beginning to the end they were very courteous and professional and made my refinancing experience very comfortable. I would highly recommend Rocket Mortgage!!

I had a fantastic experience with my refi! Allison ** was great to work with and her prompt responses were very much appreciated. We were able to close in just under a week. The only hiccup was in getting the payoff amount from our previous lender. We ended up requesting it ourselves and having it faxed over. Not a bad mark on you. I have already recommended Rocket to friends thinking about refinancing their current loans.

My time working with Rocket Mortgage/ Quicken Loans was wonderful. It went very fast and my loan officer and his team was always on top of the whole process. I highly recommend this company for any new buys or refinancing.

My husband & I had an extreme level of anxiety about working with an online company regarding such a major refinance. From the first contact with your representative, Rebecca **, to the final moment of closing, we were handled professionally and with great respect. I have recommended that my son contact Rocket Mortgage when he is ready to purchase a home. He is a computer professional and was impressed with our experience. Thank You!! Bev & Dale

It was a good experience except for waiting way too long to close. I would suggest having at least a couple different title companies you work with when it comes to states that you know take longer. Mine was a refinance and it took longer than when I initially bought the place which had a few delays. Just a thought for future clients.

We had a great experience from start to finish. I couldn't believe how fast it was. I love the online application, the ease of uploading documents and the ability to chat with a RM associate. Patrick ** was my point of contact and he was great to work with. We are very happy with Rocket Mortgage and have been recommending others to them!

Most of my refinancing experience went smoothly, with different representatives assisting me along the way. Although our lender in charge missed the mark a little when it came to communication. He could have been more productive, as when we first spoke with him, he promised at least a $75.00 per month savings on our mortgage. He fell short, and we ended up with only a $44.00 savings. Every penny counts for us. We were highly disappointed in his results.

Excellent service. Communication was great. The whole process was easy from start to finish. Having the closing at the house was very convenient. The online to do list keeps you up to date and moving forward. There was zero pressure from anyone involved which made the process very pleasant.

Hello our loan contact Shawn was awesome. Then the Closing team was on it. It was the most seamless experience I have had. I would recommend to use your service in the future. I have already recommend a friend for her refinance. The app was seamless for uploading documents and communication on where we were in the process.

I am highly disappointed that Quicken/Rocket won't answer my questions....I have emailed several times about the Visa card that I was promised if I used Rocket for my refinance--a $500 card was promised yet not only have I not received it (and yes I sent a copy of the letter to you guys) but now. I can't get anyone to answer my emails.

I had compared a few companies and Rocket was willing to negotiate very quickly to be the best available. After accepting, the refinance was almost painless and signing everything from our house was a total bonus that worked amazingly well for us and our kids!

Perfect people that we dealt with. Whatever I was told they came through. Wonderful Co. I will pass it on to everyone I can. It was fast and no dragging of their feet. They needed something. I got it for them and that was it. It only took 3 weeks to complete.

This was a Rocket closing process. Everything happened in less than 20 days, from initial contact till releasing funds. This was a Home Equity Loan with an excellent customer service team. Everything was handle very professional. Keeping you informed all the time with current and future steps. All I can say is Thank You.

We have a wonderful experience. It was fast easy and we couldn't be happier. We have been working with Navy Federal for over 9 months just to adjust terms on our VA loan to take advantage of lower rates. It was horrible. I so fed up after resubmitting same document for 4th time in same 20day period that I was ready to totally give up. I stumbled onto to the Rocket site and decided to give it a try. Took less than 1 month and we were closing with better interest rate 0.5% lower than Navy Federal had offered.

Marcus and the rest of the team worked expediently to complete the refi process. They were extremely helpful in answering any questions along the way, and keeping me abreast of any changes. The entire process took less than a month for completion of paperwork, in-home appraisal, closing, and receiving funds in my bank account. Will recommend highly to anyone.

Ernie ** was responsive and friendly from day one of the process. He understood that we need to refinance to avoid a balloon payment and he responded with a sense of urgency. Our process took less than 30 days from start to closing. The updates and the portal were very helpful. We had one closing glitch, but the problem was solved. I highly recommend this process.

I had a great experience from beginning to end. Everyone from Rocket Mortgage ​was very helpful and knowledgeable. They let you know what information they need and make it very easy for you to provide it to them. It was as simple as taking pictures with your phone and sending it. Stress free experience all the way around.

Experience was great. Very easy to contact persons who were involved in the process. I would definitely recommend Rocket Mortgage for my family and friends. I will definitely try to refinance my other two homes with Rocket Mortgage. Have a good day!

Rocket Mortgage team was great! Communication was amazing and the process was easy and transparent. Would recommend without hesitation! Chris was always available and helped me through the process as a first-time refinance. He and the team were able to answer all of my questions in real-time.

The process was pretty fast, but after the appraisal was completed, there was a mishap. The banker and I was supposed to have communication once the appraisal was done because I initially wanted more money on the loan so I could put into the house. He said because he doesn't get notified after the appraisals are done, I would have to wait 6 months to be able to do a cash out refinance before I could get what I originally wanted. So not happy about that. He didn't offer to fix it so, it may be something that he cannot do by the time I spoke to him on 10/6. Closed on home on 9/27.

Everything went smoothly. Communication was great. Overall a very good experience. From the first contact to the final closing, everyone was polite and knowledgeable. I would not hesitate to recommend or use Rocket Mortgage again. The rates were competitive and experience was quick and easy.

Good experience but the closing process was horrible until we went to Veronica **. She made your company look really good. The one representative during the process did not seem very interested in providing service. Veronica really impressed us. She should be promoted.

My experience with Rocket Mortgage was great from starting the process until then end. Everyone was so helpful and made things so easy for me. Whenever I had a question, I would call and was taken care of almost immediately. I will definitely recommend Rocket Mortgage to my friends and family.

Great customer service, worked with me very patiently, very time efficient, they initiated the process by finding me a good offer. Took time to explain everything to me. Helped me throughout the entire process by answering all my questions. Thank you so much!

Very good rates, but most impressive service focus. Appraisal, closing and supporting documents were all processed on time. My seller was very eager to finalize and close quickly, and Rocket was key in being able to meet tight timelines. There are a number of appropriate follow-ups and surveys, all of which were recorded as stellar. I have and continue to recommend Rocket. My attorney at closing also emphasized how good Rocket has been recently with numerous other closings in which she was involved.

The process was so smooth from start to finish - it took almost no effort on my part, and every representative I spoke with was helpful and informative without any encounter taking up a ton of time. Love the online experience which was very user friendly, and I am so happy with the terms I received. My only regret is not doing it sooner. I was shocked to find I have paid as much in interest in the first 4 years of my previous 30-year home loan than I will pay in the 15 year life of my new loan with Rocket Mortgage.

This was my first time refinancing and Rocket Mortgage made it a breeze. I never had to leave my home, not a whole lot of back and forth, everything was organized and the whole process was smooth. Everyone was very friendly and professional.

Shortly after we first contacted Rocket Mortgage about doing a re-fi on our home to get a lower rate, we were immediately contacted by personnel who literally held our hand through the entire process - they answered all of our questions patiently and thoroughly - they helped us get through the mountain of paperwork associated with acquiring a mortgage - they really helped us to get a great interest rate, extra funds to pay off some existing debt; got us some extra cash to help with an upcoming wedding, and kept our monthly payment less than what we are paying now. It literally was the most painless and rewarding financial experience we have ever encountered. I would highly recommend Rocket Mortgage to anyone looking for their first mortgage or for those looking to do a re-finance.

The time we applied to the time we closed was less than 30 days. The process was seamless due in large part to Rocket's exceptional online customer portal. The portal makes it easy to upload documents, check on the loan status, and even pre-sign some closing papers. Rocket truly sets the bar for home financing.

Since this is my second refi w/ Rocket Mortgage, I'd say I was a pretty happy camper! From start to finish, the staff were wonderful, professional and knowledgeable; we wrapped this refit up faster than the first one. I would [and have] suggested many people contact you.

I have used them for another mortgage previously. This time it has been terrible. I have a tiny loan to value of less than 20%. If you include the insurance claim amount it would still be less than 20% thus no risk on their part. I had an insurance claim due to flood, insurance company included their name on the check and it has been impossible to get them/Rocket to send us the money. It's really terrible, they don't respond, they break their promises, they miss their own timelines, they bounce you around and take no accountability. I'm to the point I may just pay off the mortgage amount to be done with them. It's really been disgraceful.

Outstanding communication with every step of the process! A very positive experience. I would recommend Rocket Mortgage without hesitation! I was very comfortable with the process. Thank you Rocket Mortgage. You have made our future regarding our home a very happy one.

Great service. Couldn’t ask for better service and very polite and cordial. Everything was done in a timely fashion. We are more than satisfied with Rocket Mortgage. If anyone is needing to refinance or a home loan I would highly recommend them

Compared to the last time I refinanced through a traditional bank originator this experience was great. Faster, less hassle, and far fewer errors and discrepancies that I had to correct along the way. I would definitely recommend Rocket and Jay ** my original customer service contact.

My experience with Rocket Mortgage while refinancing my home was great. The process was very easy and my banker, Erin **, was helpful in starting the loan process and answering any questions. I only give 4 stars instead of 5 because the second half of my experience was not great. A promotion was supposed to be added, and when I inquired about it with several customer service reps and my bankers, they either did not know about it or provided completely conflicting information. The lack of knowledge on the part of rocket mortgage was disappointing, and long story short I did not get a promotion that would have been of great value to me after closing the loan. The mishandling of the situation and lack of any one willing to attempt to do something to fix the issue has honestly made me think I will go elsewhere for future mortgage needs when I purchase another home or refinance in the future.

Please see my previous reviews. We were completely satisfied and impressed with the service we received. Waiting for the appraisal took longer than we expected which delayed the whole process about a month longer than was suggested. That was the only hitch. Fortunately for us, it really ended up not making any difference to us. Everyone was super friendly and professional. We are very glad we used Rocket Mortgage.

The refinancing process was very easy and Joanna ** was very friendly, knowledgeable and helpful in making sure I understood the details of my refinance and also made herself available in case I had any questions. The entire team at Rocket were always prompt to answer my questions and kept me updated with the progress.

The Best Relationship I have ever had. You can't go wrong with the decision you are about to make. The Team is the best. They care and make sure you understand what you have to do. They make it easier for you, what you have to do.

I would give 5 stars, but it seems like there were hidden fees in my loan. I was quoted a particular interest rate then charged for points to buy down to that rate, not cool... The only reason I didn't call the agent on it was that I wanted to get this done! It was finished in a timely manner.

This was an excellent experience. Start to finish 21 days! Great job by everyone involved on the Rocket Mortgage side. They've definitely earned my business going forward! If you're thinking about refinancing or a new mortgage, they're the ones to use.

We were assured we would close by September 21st. Then it was moved to October 5th and now we once again have been put off until October 15th. It’s always the same excuse, the title team. How hard is it to hire an attorney to go to the courthouse and obtain a title opinion in one day. This was my parents' house and had been in our family for 60 years until five years ago it was put in mine and my two sisters' name.

Tison was the agent I began working with for this and he was extremely competent and efficient. He made the whole process very smooth. He answered all our questions and concerns promptly and expertly. I would recommend anyone to explore Rocket Mortgage if considering a loan of this type.

It took me more than 3 months to refinance. The communication was terrible between Rocket Mortgage and Amrock. If I didn’t call and push it would of taken even longer. I had a terrible experience with Amrock, they lost my deed and couldn’t efile with my town and never did anything about it. I had to go through signing papers and mailing it again which I shouldn’t have to do.

We live a busy life like most of us and when it came time to refinance and had the time we contacted Rocket Mortgage and they made it happen that minute. Collected all our data and locking in a great rate. I couldn't believe how quickly and efficiently it all happened.

Bridgette was amazing. Always prompt and very helpful. Helped me understand all the numbers. Appraisal was super quick. When Bridgette wasn’t available, there was other reps ready to jump in and help. I was updated every step of the way.

Process was very smooth. We were constantly updated on the loan process and all of our questions were responded to very quickly.. Rocket Mortgage took the stress out of the loan process. Would definitely use Rocket Mortgage again and would not hesitate to refer them to others.

Would 100% recommend Rocket Mortgage to others. Almost made applying for a mortgage an enjoyable experience! ;-) The online experience with the dashboard made it easy to upload documents and keep track of the process. Kudos to Ron **, Ali **, Bryan **, and Kyle **.

Hi, I don't have a lot to say other than, this process for refinancing our home was very simple and we are very happy with the results. We are obviously very pleased with your service. We will recommend your company to our friends.

It was one of the easiest loan that I have ever done. Everyone was nice and very helpful throughout the process. I just can’t get over how quickly and effectively everything went. I am very pleased with my experience. We were reluctant to try Rocket Mortgage. We wasn’t sure if it would go as smoothly as our local lenders but it was better. I would recommend to anyone who asks.

The entire process was simple and easy. Everything from application to closing was laid out and remained on schedule. I have never been more satisfied with a company or their process. Any questions I had were answered quickly and simply.

These folks are masters at bait and switch. They lured me into starting a refi saying there would be absolutely nothing out of pocket for me. Every time I we spoke it changed. I don't have the kind of money they now want to do it. They have constantly needed more. Conditions are expected yet I met everyone and then they still change the numbers. They don't have a current appraisal yet so they're using a 9 year old value and my property has more than doubled since then but that doesn't seem to hold any value. My basic gut instinct tells me I'm dealing with a smarmy "loan agent". So do yourself a favor and shop around. There are honest, decent people out there. Rocket is not. My existing lender is now doing my refi for nothing out of pocket. And coming up with a better payment.

Great customer service, easy to work with, and very prompt. The experience was super easy to do and I liked the app. It made uploading documents and getting paperwork done super easy. I have recommended Rocket Mortgage to everyone who has asked who I went thru.

Great team, all Rocket team pulls together as going through a process of refi, received text, e-mail or calls to be inform of processing steps, so takes them 15 working days to accomplish it also an a lower cost. Even after done I'm receiving some info to set payments monthly or every other week.

Our experience with Rocket Mortgage was smooth, professional and efficient from start to finish! There were no surprises to derail the plan. From start to finish everything went exactly as expected. From application to signing they thought of everything! Thanks.

Amazing experience. Quick, easy and informative!! The process was easy to follow. Submitting documents was simple. Any questions we had were answered to their best professional knowledge and expertise. Anne, our banker, was very friendly and informative. All around wonderful experience for us. Thank you. Thank you!

Erick ** did a fantastic job getting my loan through. I like the easy process to getting this loan done! Doing this electronically also made the process go smooth and not all the papers to have to store. It will be great when the entire process is totally electronically. I will always refer Rocket Mortgage and Erick

Everything was excellent. Got information thru the whole process. Never felt like I wasn't sure what was happening. So glad to always deal with Rocket Mortgage. Online information is great and easy to understand. Long time customer and always a pleasure to deal with.

Rocket Mortgage sent my homeowners insurance to the wrong address. The money went back to escrow. They told me they would overnight it to the correct address but never made it. My insurance company told me my homeowners would expire. I have to use my credit card to pay my insurance. Rocket mortgage's investigation of this matter is in its 4th week. They should have refunded me my money and whenever they do recover these lost funds then they should keep that. Never again will I refinance or get a mortgage with rocket mortgage! A billion dollar company can't make good on my refund in a timely manner.

Communication was amazing during the whole process from application to closing. I knew exactly what to expect and I was notified whenever I had a action item. Kevin and the Amrock team were great to work with. I am recommending Rocket Mortgage to anyone who will listen!

The reps at Rocket Mortgage directed me to the most reasonable option and save me money since I was a returning customer. It was a seamless and easy experience. I am totally pleased with both the product and the service.

The refinance process was very efficient and clear every step of the way. Each of the employees that I interacted with through chat or direct communication were very helpful and friendly. I really appreciated being able to perform the majority of the steps online.

Dana ** was wonderful! He understood our request and not only got us the loan that we needed but the lower interest as well. Thanks to Dana, we were able to buy a tractor that we need around here to fight and prevent the annual wildfires on our property. We can also now grade our road, saving us from Auto repairs. After our HORRIBLE experience with Misha ** when we bought this house, Dana renewed our faith in Rocket Mortgage.

A fantastic experience working with Rocket! The team is great and communication was great! Smooth experience as a first time home buyer! I would recommend to any first time buyer for sure! Even when there were things we were confused about there was easy and fast help and response to explain the process.

Rocket Mortgage makes FRAUDULENT PROMISES. I attempted to help my mother refinance her condo in Highland Beach, Fl. We spoke to representative of Rocket Mortgage who told me that she could exclude the condo fee from my mother's income to debt ratio because of some special law during the Pandemic that permitted us to exclude the bill if we prove I paid it for her for at least one year. The Rocket Mortgage representative made a promise that she and her Director got the condo fee excluded prior to us making the application to refinance and then we made an application for the refinance which was approved. It was only 1 week before closing that they reversed themselves and said they could not proceed because of the condo fee and the income to debt ratio which was not supposed to be a problem as per their representative.

Happy you reached out us. We've been thinking about refinancing, but not sure if it was worth it financially and it definitely was. Great experience all around! Would definitely recommend your services to anyone.

This is my 2nd time working with Rocket Mortgage on a Refi and both times have been such an EASY, QUICK, AND AMAZING EXPERIENCE. My rep Rockey was also easy to work and so helpful. Kept me informed and answered by questions quickly and it made a huge difference. This was a 5 star customer experience.

I enjoyed working with Rocket mortgage. It was overall an amazing experience and I will recommend them to everyone. Stacey ** was very friendly, understanding and professional. We were able to pay off all of our debt and now we only have our mortgage payment and utilities.

Very quick response & completion. First offer was not based on my circumstances & was reviewed when rejected leading to competitive rate. Limited paperwork required & excellent computerized Submission format.

We found it to be a quick and very easy process to do a refinancing with them. Always a pleasure to work with. Would recommend them if you are considering a refinancing or changing your mortgage to them. Have referred other family members and colleagues to do their refinance with them.

Would highly recommend Rocket Mortgage to anyone shopping for a loan!!! Great service. Quick responses, and very helpful navigating through the home buying process!!! 5 star!!! All service reps were so helpful and explained the entire process!!! Rocket mortgage has the mortgage process down!!

Overall an ok experience. I love The digital aspect of how I can Upload my documents and review what needs completed. But, what I didn't Like was throughout the process someone new was handling my account what felt like every other day. I had Conversations with 4 different people that I can Remember and when I had A question it couldn’t be answered by the new person because they don’t know why my account was the way it was from the old person. Example: originally I was Quoted a 2.99 interest rate. A week later my paperwork said 3.25 and when I asked About it they didn’t know why it was like that and my question was just lost in translation.

We had an outstanding experience completing the mortgage process with Rocket Mortgage. The licensed representative was very professional, patient and had very clear communication skills. He listened to understand our goals and objectives and delivered options to exceed our expectations. We would highly recommend the Rocket Mortgage team, thank you for 5-star customer service!

Rocket Mortgage is so awesome! Refinancing my house was so easy and SO fast. Within 2 weeks we closed on our new loan with a lower interest rate and payment amount, even after getting cash out. Thank you Rocket Mortgage!

Got a great rate. But they got my address wrong TWICE on the paperwork which meant I had to take time out of work three times. Original paperwork signing, first correction, then second correction. What mortgage company can't get an address right? They're now, 9 months later, bombing me with phone calls to refinance despite me saying no. They've even gone so far as to phone my former employer looking for me. To the point my former manager texted me to see what was going on. Even worse, my former employer is a hospital. So if you want a company who can't get your address right and ties up hospital phone lines during a pandemic, the Rocket Mortgage is right for you. Got a great rate though.

Rocket Mortgage agents continue to exceed expectations! Our initial purchase and two refinances have been with them and our financial status gets better every time. We will definitely be using Rocket Mortgage for all of our future needs. Thanks again!

Great experience. Very easy. Everything was online, red tape was minimized and everything was clear. Easiest loan process I’ve ever experienced and communication was excellent. I would definitely recommend Rocket Mortgage to others, and I would work with Rocket to secure another mortgage.

I think the service could be a little bit quicker and a little more better for the customer and the closing needs to be quicker and y'all need to be able to be on the same page. I'll talk to several people over the course of a loan and it was very frustrating.

Loan agent was great at explaining each step in detail. Everything went smoothly and it was easy to follow along. Display of information on website was easy to find and To-Do list made it clear what was needed from me.

Rocket Mortgage was wonderful in helping us get into our new home. They were patient with us as buying in this market was absolutely crazy, but they were always available, even after normal hours. They were incredibly fast with approvals and paperwork and really made the entire process so much easier, and that was really nice after having 8 different offers on 8 different houses turned down.

The persons helping with my new loan were diligent in helping me get the best new mortgage for myself. They were skillful in knowing how to help me in completing paperwork in a timely manner. They were available and knowledgeable to answer each question I had.

I truly appreciate the help and support James and his team provided for me with setting up my refi. I felt that the team was concerned about me and my needs. Service was kind, caring and professional by everyone I had contact with. Rocket Mortgage is improving on customer satisfaction and making Americans trustworthy of the housing industry again. Thank God. Amen.

Everyone from underwriting to closing was professional and super responsive. David ** and Katy ** were extremely proactive and gave updates along the way. They ended up needing to make one last minute correction to paperwork but closing went smoothly and was on time. Definitely recommend!

RocketMortgage and Quicken Loans made the whole process simple, convenient, fast and easy on my part. They saved me money now and in the future that will help me towards my retirement, giving me a great sense of comfort. The communication flow was constant via both text, calls and emails to keep me up to date on the status on each stage of the process. Anything that I needed to do was completely explained in simple language and the purpose was made clear.

Thank you very much for the outstanding work of your team. I especially want to thank Amy ** for all the support she provided me during the process. It didn't matter what my question was, she always had an answer for me.

Starting out online is quite simple. The first contact to set expectations and assist on finding a home was very helpful. After that.... things got confusing. We had to work with multiple people that all seemed to do the same job. No one seemed to know what the last one was doing. At times, it became frustrating, however the last woman we worked with was fabulous and made things easier to understand and was VERY PROMPT in responding (Latisha L.). We were able to purchase a home after many, many showings.

Rocket Mortgage engages people into thinking they will do everything they can for them until the papers are signed. When you try to get in touch with them they say “Oh well we are an autonomous. You find everything you need our our customer page”. No one calls or emails back for days. This was never told to us, neither was the fact that they charge $500 for an appraisal and then they tell you it will be done and back in 11 Days. That again is a lie. Became never got a true appraisal.

It was all good till I started getting spam mail on my mailbox looking like final notices. It's absolutely disgusting to use those tactics. I do not want life insurance. I already have life insurance. Stop your evil ways! If you want people to get your stuff then prove it is worth getting. This just comes off as desperate!

Too many redundant papers for my liking. It was a refinance, six months from original purchase. It took way too long to get the final group to sign off. Money owed me was in my account in an inefficient amount of time. Had I had to pay, you wouldn’t of closed had I didn’t bring funds. This experience was not satisfactory to my liking.

This is my 3rd loan w/ Quicken/Rocket. Y’all are typically phenomenal. This time everyone was except my mortgage banker. Very - unavailable. Did not reply to calls or messages for NUMEROUS days. Even closing agents helped to attempt to reach him. Seemed very disinterested in my Loan. Did not listen to what I asked for and I ultimately settled for a different loan in order to have the process finalized. Feel free to call me if you’d like. I’m happy with my home. Thankful the process is over. Not a good experience. Expect and have received amazing service before. I typically don’t complain. I do understand the market is crazy. No excuse.

The process was less stressful than I thought. My financing agent Kwesi ** was always encouraging thru the ups and downs and always was in communication with us. Even though everything was done thru phone calls and emails I felt like I knew and trusted him. I'd highly recommend Rocket Mortgage to anyone interested.

Everyone we dealt with was professional and courteous. The process was hassle free and quick. If we ever need services in the future we will definitely be a repeat customer. Will absolutely recommend Rocket Mortgage to all family and friends

The staff at Rocket Mortgage was friendly, helpful, and knowledgeable. Rocket Mortgage worked smoothly and expeditiously, and left no surprises at the end. I was very pleased with the entire process, in fact I referred my sister who is currently in the process too.

I could not fathom how easy the refi process was compared to all others. Shellen ** was AMAZING! Her professionalism and friendliness was infectious. Every process was easy and geared to servicing MY needs. Everything from the appraisal to the mobile mortgage notary to sign the papers was incredibly efficient.

I cannot believe how easy it was to refinance with Rocket Mortgage. Our contact went through all of our option. It was so easy to upload the necessary information. I was kept up to date on the process and we closed in less than 3-weeks.

This was a wonderful experience. Quick and efficient with my hand being held the entire way. Love the document portal and how easy it was to upload documents! And having the closing at my house was a bonus. Thank you for the great experience.

When I first made inquiry about refinancing my home loan, I specifically asked about being able to reduce my monthly mortgage payment while still retaining my finance term of 15 years. I was told this could not be done. As such, I was looking to consult with another mortgage lender. Fortunately, a few weeks later, another agent contacted me asking about my earlier contact/inquiry. I explained to her "what" occurred. She then informed me that Rocket Mortgage could, indeed, handle the refinancing without changing my 15 year loan. This was wonderful news and as they say "the rest is history." I am very, very appreciative. Thank you.

The process was very seamless and efficient. However, there are perceived concerns about security without the face to face interaction. It would improve the comfort of clients if you were very clear about who would be contacting them at the next stage. Have them provide proof of ID and contact info. Particularly for the in-person closing/signing where you use a third party notary. Overall it was a positive experience.

The agent we spoke with on the phone was very knowledgeable, well spoken, and friendly. He helped us make the right choice for our needs and got the process started. The app makes it so easy to keep track of any documents or actions that are needed. We were kept up to date with what was happening throughout the process so we were never left wondering. This was the third time we have used Rocket Mortgage, and I'm sure it won't be the last!

This was one of the easiest and fastest loan I’ve ever done - and it was done electronically yet very efficiently and personal even though it was all electronically. Once it was time for my closing, attorney was pleasant and quick! Thanks.

Very Smooth, Easy and Fast transaction! Would recommend to others for mortgages and refinance opportunities. The process was well organized and I was constantly up to date during the entire process. Their online website is very simple to understand and all documents can be viewed and downloading from their site. Great Job!

I would highly recommend Rocket Mortgage to everyone. My experience was pleasant and quick and stress free. I applied and closed on my refinance in less than a month. Everyone I dealt with was pleasant and knowledgeable. Great experience. Best refinance experience ever.

Rocket Mortgage has made the refi process simple. We submitted a few minor details and paperwork and they updated me every step to identify what I needed to do and what they were working on. I was able to schedule my closing and the location at my convenience.

Ms. Joy ** did a tremendous job orchestrating our refinance… Her customer service was second to none. She kept us informed on material we need and the time frame of each process. I highly recommend her to family and friends… Ms. Joy needs to teach customer service etiquette to everyone in Rocket Mortgage Organization.

We were able to do everything through email, and for us that was more than convenient. When it was time to close the attorney visit us home and we got copy of the sign papers in less than a week. They were helpful, attentive and didn't mind answer all our questions. For us that was a plus after a few bad experiences. From beginning to end they were there and in a fast pace manner. Thanks to all the people involved in this. You guys definitely ROCK...

This was our second time refinancing and it took over 3 months. The process was extremely frustrating. We had multiple individuals working on our account and they were delivering mixed messages. One person would tell us one thing and the next day the contrary was relayed back to us. A lot of times, we had to call to make sure that the latest information was received and processed properly. It was an extremely frustrating and sloooow process.

My refinancing experience was tremendous & handled very well by the Quicken Loans staff. They made the process very easy; as it was our 1st time refinancing. They walked us through the entire process. I would like to send a special shoutout to Spencer **. He called me every 2 to 3 days to make sure everything was working smooth for us. I would recommend Quicken Loans to all my family & friends looking to refinance their home. Thanks Quicken!

The refinance process was relatively easy, but the fees were a little to high. Very good customer service in general. Agent did a good job of explaining the fees. The closing process was very efficient. Overall satisfied with the process.

Without a doubt, Rocket Mortgage company is the best! I had my original and refinanced mortgages with Rocket and they have been extremely professional and helpful. They work quickly and I do everything from the comfort of my home. You can go wrong with Rocket Mortgage!

My experience was Good. Chris was very good in what he does and very professional. He then turned me over to Eric and I was also satisfied with his professionalism and helpful work. Overall I was satisfied with the process but I am not very adept at computers or what my cell phone can do. Both helped me through the process and we accomplished my loan.

I found out that you didn't take out enough to cover property taxes, so now my monthly payments are $200 more than you estimated. This seems like a very basic part of the closing process that was missed and is very misleading to the consumer.

I responded to every request within 48 hours. The market is driving appraisal delays at no fault to the lender but there was no proactive communication or re-setting of timing expectations. More critically, I have signed docs 4 times now and despite being 3 weeks past the first signing the loan isn’t closed. Much more to add.

The whole experience with Rocket Mortgage was amazing. It was so easy to fill out the application online. The customer service was amazing. They worked with me on times to call since I work late. Would definitely recommend them to anyone wanting to refinance their house.

I knew nothing about mortgages or home buying before working with Rocket Mortgage. While I may not know *everything* now, I gained a wealth of knowledge through the mortgage process from each person I was in contact with. Every person that was a part of my mortgage process was friendly, knowledgeable, genuine, and kept in regular contact with me. I never felt like I was figuring things out alone and any questions I had were answered fully and promptly. I also found the website and app extremely useful so I could keep up with all of the documents and tasks required for my mortgage from anywhere and while on the go. I would recommend Rocket Mortgage to anyone and everyone.

The process to get preapproved was easy. Uploading the documents to the app was a breeze. It took a little longer than expected to close which stressed me out. I never really talked to my loan guy but once. Maybe I was talking to his team? I don’t know. I contacted them with an issue about my employment verification on a Monday and on Friday they still had not corrected the problem. That was a mess. I had to call over and over again for them to get the verification right. The appraisal wasn’t done right the first time and so I had to take off from work to meet the appraiser, again. And even after that, the appraisal still was missing key details. So, we had to wait on Amrock to get the appraisal fixed. That was a mess. I do enjoy the app on my phone though. That’s a plus! I’m just glad it is over. As long as nothing happens to the phone app, I’ll be good.

My refinance through Rocket Mortgage was pretty seamless and quick and easy.. The rate was locked in early and it went smoothly.. I would recommend them for a refinance or a mortgage as well.. I enjoyed the process and may do it again in the future.

Fast and easy. Everyone I dealt with was pleasant and knowledgeable. I was walked through the process and when someone told me something would be done it was and in a timely manner. I would recommend Rocket Mortgage to friends and family.

Was an easy, hassle-free, experience. This is my second time using Rocket Mortgage, and I have had the same awesome results both times. The only thing was the second time with my refinance took a little longer than expected, but we can thank Covid for that.

Exceptional service. Tried to refinance with the current lien holder and they kept dragging their feet for several month. Went with Rocket Mortgage and closed in 30 Days!! I have would highly recommend Rocket Mortgage to anybody looking at a purchase or refi.

I have used Rocket/Quicken Mortgage company for my mortgage needs for the last 15 years and I am very happy with their customer service, speed of closing on a loan and easy to use web portal. I would recommend Rocket mortgage to any new or existing home buyers