Rocket Mortgage Reviews

I was contacted by Rocket to let me know they may be able to help reduce my interest rate on my loan. All information asked for was quick and to the point and I was able to do it all over the phone. Closing happened very shortly after loan approval and the closing took place in my home, which was great. A+ all the way. You will have my business in the future and you will be highly recommend to anyone who is looking for a purchase or a refinance. Thanks for watching out for me and my wife.

Thank you for a easy experience. We appreciated the efficiency & the quick turnaround. Very easy from start to finish. Questions answered & if not someone got back to us quickly. You made us feel like we were not dumb & felt appreciated.

Our mortgage application team was fantastic! They were always available and helped us with any questions we had had about the process. The dashboard was user friendly and we always knew what we needed to submit. We would recommend Rocket Mortgage to anyone!

For our first mortgage refi, incentives & lender credits dropped off, would have lost if I didn't fight for them. For our 2nd home, that was better but took almost 6 weeks to get appraisal completed. Everyone I worked with however was great and worked to help me out.

Overall very good but the rate and terms seemed to change frequently. It felt a bit like "bait & switch." (Went from 2.25% to 2.99%.) I know that's not the case, but that's how it felt. The closing instructions were somewhat confusing. I was told verbally to complete various forms electronically before the closing agent arrived. However, that was not the case. Indeed, we completed them all again once he arrived. It was not difficult. It was smooth but didn't match the expectation. I would recommend Rocket Mortgage again with the above cautions.

My banker was very good. Client Relations were average and underwriting and closing was poor. This simple refinancing with you as original lender took over 56 days. You had appraisal in plenty of time. This refinancing should have taken 30 days at maximum.

Everyone was nice and happy anytime we called in. In the beginning we thought the loan would have been faster. It took four months for the loan go through. Yes we will encourage people to visit Quicken Loans if they are looking for a loan. Thanks.

Excellent and prompt service. The process with closing was very quick and convenient and flexible with our work schedules. We would highly recommend this company to our friends. We appreciate the advice and guidance of the mortgage company as well.

Rocket/Quicken was recommended to me by several coworkers after an attempted TDBank refinance didn’t close after SEVEN MONTHS with the lender admitting the delay was all with them. Rocket closed us in less than 2 weeks. Online interactions very easy and their customer service was great - never an issue getting a live person, which is such a challenge these days.

Everything started off fine. Since I was a previous client, the banker was able to access most of my existing info and get the loan application moving along quickly. He instilled confidence that we would be able to close in time and things would be expedited if necessary. All was well. Then the “assembly line” moved to the next person, and then another. Rather than have a trusting relationship with one person, I got shuffled around in a seemingly high-tech system that appeared well designed but then fell apart and almost scuttled my new home purchase.

Loved working with the entire team from start to finish of mortgage! Very knowledgeable, fast and professional! Their customer care is outstanding! Never had to wait long for answers. Their portal is very user friendly and is a wealth of information! Highly recommend!

Honestly, in the beginning there was a mistake made by the home inspector that caused some complications but it was resolved. Other than that my experience was great and I have recently referred others to Rocket Mortgage, because I know they'll be taken care of also.

WOW! HORRIBLE! Rocket Mortgage/Quicken Loans hires inexperienced staff (mine was Julie **-likely a made-up name) who merely fill in blanks. Horrific customer service, no knowledge of flood insurance… and DO NOT take any calls for refi. Stay far, far away from this lender. I’m paying off my loan tomorrow and will refi elsewhere! STAY AWAY!

I would recommend Matt ** and the Rocket team to most anyone. The experience and process were simple and he was always helpful. The only frustrations I had were all with AMROCK and unfortunately would probably prevent me from referring anyone if they have to utilize the sister company as well.

Whether intentionally or not, the person we worked with on our loan indicated that by making two loan payments a month instead of just one, we could reduce the payoff period from 30 years to around 16. Before signing the loan documentation, we asked for clarification on this and were sent an Excel spreadsheet that seemed to show the same thing. We took out the loan.

This is our 3rd or 4th time doing some sort of finance or refinance with Quicken and it did not disappoint. It is always a good experience. Amir did a great job! In fact, I recommended him to my parents. So far, they like him and said he’s been very helpful.

Was much better than previous refinances I've had with other companies. Wife and I were very pleased. Having the ability to do everything online was great, especially during COVID. The whole thing from start to finish only took 30 days. Great job, would recommend and use again.

The entire process went as it should. We have a couple bumps but they were resolved. Everyone involved did a good job. We extended the process for 2 months which I feel had we closed sooner it would have been better. Seller would not allow us to close until June 28.

Brady ** was great from the first day we discussed our Refi, he made it so easy from signing Doc to the Closing process. The entire Team was great, I have recommended family & friends to Rocket. Amrock Title Company made it so convenient coming to our home for the Closing.

Easy communication. Kept me in the loop on progress. Questions / concerns addressed quickly. Details/ Summary provided as needed. People were friendly & professional. Process was explained so that even I could understand. Required documents easy to provide & upload. Set up a convenient location for closing.

This is my 3rd refinance through Rocket (Quicken). Each one was more streamlined than the last. This last one was smooth and seamless. It involved way more of the process being done online beforehand and less on signing day. I shouldn’t need another refinance, but if I do I will use you again.

Went for a refinance. Was PROMISED $2,144 for closing. We were sent two sets of ppwk showing ALL incorrect loan number information. Tried several times to contact Nick, no further communication after initial set up. Called in to complain and was then PROMISED $1,650 for closing. And was told all would change at closer to closing. Changed alright!!! Rocket Mortgage pushed the closing cost up to $4,812, AND NO communication. This whole process has been dishonest, underhanded and a waste of time.

I highly recommend Quicken/Rocket Loans. The loan process was simple, easy and fast! We didn’t need an appraisal and we were closed within 3 weeks. The mortgage originator, Noah, was spot on with his numbers! I have already recommended Quicken/Rocket loans to my friends and family!

Too many different people involved in the process. They should let you know how many different people are involved and how many different departments you will have to deal with. I had to sign my loan documents 3 times because they didn’t have the list of people that needed to be there done properly. Then they couldn’t find the original mortgage paperwork. Disappointing.

My experience went very smooth and easy. Everyone was very friendly, patient and helpful. They answered any questions I had and assisted me through the entire process. Thank you again Quicken Loans. I appreciate you all.

I never applied but I was offered refinancing, this experience was not very good, a lot of miscommunication and the moment I have agreed to the refinancing I was left in limbo, not a very good thing to just keep asking the representatives, because they say different thing and if you don't read and research it yourself you end up hanging. If not for the delay team Mr Noah G. who has been very helpful to process my closing. Couple of reps when I called was not very helpful at all. I would not want to go through this kind of experience again in the future.

Rocket Mortgage was smooth and painless. Got us the rate we were looking for and closed extremely fast. Vey streamlined. I have already recommended rocket mortgage to a few neighbors and they are already in the process of refinancing. Everyone is very pleased.

My experience with Rocket Mortgage was fantastic! This was my third experience in either a new mortgage or refinancing my home. I will NEVER EVER use another mortgage lender. Rocket Mortgage/Quicken Loans is a trustworthy company that adheres to good lending practices.

Quicken was referred to me by a family member, and I would certainly recommend to anyone. The process was smooth and easy, it was extremely convenient being able to load all of the documents online, and how the processing team communicated via text. Their responsiveness and willingness to support with any questions I had made the entire process painless. And on signing day, they had a notary come to my house, which was very convenient. My only feedback for improvement would be that sometimes I received calls or texts from other members of the team that I was not familiar with, and, since there are a lot of people working on different pieces, it felt like too many people to be in contact with sometimes.

I have purchased and had many home loans so I understand the process and know what questions to ask. In our case we own companies, so our mortgages is a little more complicated. Prior to unlocking our credit scores I asked them the following questions.

Thank you for the opportunity to share in this review. When I first attempted to apply for a refinance I filled out the information online. My first contact was Mr. ** in Arizona. He was more than helpful in answering my questions. I believe I contacted him twice and was able to give precise answers to my questions. Then there was time during the process when I needed to contact the help desk to fix a incorrect setup on a form. They fixed almost instantly. They were more than patient and courtesy.

Andrew and the rest of the team was amazing! I couldn’t have done this without their support and being there every step of the way! Andrew went above and beyond any lender me or my realtor has ever seen (she’s been in the business for 15 years)!

A very easy process made better by each person who worked on our mortgage. I thank each of them for making this one of the best opportunities that we have had in the life of our house. Even our closing was easier than getting a car!!!

From the initial inquiry to the final closing, the process was smooth and all our questions were answered promptly and clearly, helping us to ensure we were making the best decisions. We are very satisfied and have no regrets about using Rocket Mortgage for our refinance.

I had a great experience. Everything was made easy. Communication was clear, concise, and helpful. Uploading documents was very easy, and I could log into my Rocket account and see exactly what I needed to do so that the loan stayed on schedule. Once I found my home, everybody at Rocket showed excitement and seemed genuinely happy for us. It was an excellent experience.

Corey was especially helpful and patient. I struggle with computers and he was very helpful. I started this process several months ago but abandoned it because of online process challenges. I'm so thankful my agent was Corey, he could not have been nicer or more helpful.

I started my refi with Rocket Mortgage, I filled the application and submitted all the documentation with Matilda the mortgage broker, She told me everything was fine and she had all the documentation needed. Next I got a call from Alex a loan consultation person from Quicken loans being very rude demanding more documentation or the loan will be denied. At this point I decided that I'm not going to be passed from one agent to another. A day later I got another call from Quicken loans agent asking me the same questions I was asked by the two previous agents. Rocket Mortgage or Quicken Loans make promises they can't keep and when they cant deliver you just got a ding on your credit file. Scam Scam Scam. If you can go directly to the mortgage company yourself cut out the middleman and save money.

I’ve have several refinancing situations with Quicken Loans and the process is quick, and they always keep you informed every step of the way. The people I’ve dealt with are knowledgeable, courteous, and extremely professional. I’d recommend Quicken to anyone considering a loan or refinance.

The initial customer service rep was awesome. The second customer service rep never returned my call and a third personal who contacted made me feel embarrassed of our financial situation when I asked her a questions. My understanding was that I was contacted by the second and third because my initial person was on vacation and they were helping out. Amrock appraisal person was "ok". He had to come back to take more pictures and seemed annoyed when I asked a question. The closing attorney was unprofessional, impatient, and rushed. He had another appointment scheduled 30 minutes from when ours started and he was rushed and upset because or our lack of tech knowledge. I offered several suggestions and he kept saying he doesn't have time. I couldn't wait for him to leave my house.

Generally, I would rate all services as topnotch! My mortgage assistant was available at all times. There was one small communication glitch that I wish had been more clear. In this fast and furious market, I agreed on the minimum down payment required to move forward and then do a recast! I understood that the recast could be done immediately after closing! Then when I contact the processor to do the recast, he said no. That I had to wait for 2 monthly normal payments to be recorded! I have been a loyal customer for many years and found this to be a black mark. Anyway, I will abide by the request and then on 9/1 immediately request the recasting to be done.

Overall wonderful service. Good people, well trained. The title closing made my day as they came to the house. The mortgage manager quickly addressed my concerns and sent real estimated of the cost.. This was a process as I considered another vendor.

I never even thought to use my home equity for bill consolidation until approached by Rocket. It turned out perfectly. I am having surgery and will be out of work for 8 weeks. This consolidation will ease my bill payments so I won’t have to worry during my recovery I was helped with every step. Instructions were clear and easy and closing was in my home.

It was fast and everyone I worked with was friendly and knowledgeable! There were no problems that couldn’t be resolved! I was well informed on every step and process of the loan. Thank you for your assistance in refinancing my mortgage!!

I loved the Rocket Mortgage experience!! Love the app that kept me informed regarding the refi process. I tried refinancing w/ Guaranteed Rate. I applied with them in late Feb, locked early March and still couldn't get my closing set up until June. They then kept delaying the closing within a 1/2 hour of the closing time. I switched to Rocket and closed in 10 days. Bravo Rocket Mortgage!

We began the process just considering possibilities by exploring online. We provided basic information and were immediately connected with an agent that did great work helping us explore options. Jennifer worked out a great plan, followed up with us through the entire process and the refinance was closed within two weeks. The new loan will save us thousands of dollars!

Refinance of my loan was a great experience. The entire process from start to finish was approximately 2 weeks. Zack and team did a great job in pre-qualifying my account and meeting my refinance needs. I would definitely recommend Quicken to a friend.

Everyone I dealt with was very polite and professional, knew all the answers to my questions. They asked me if I had any problems to feel free to call them if I had any questions. From the start of the process to the very end everyone was great and pleasant.

I have always enjoyed working with the Rocket Mortgage/Quicken team with one exception. The team that handles your condo verification process needs some work. My last two refinances have been held up in this department with no communication to the customer service team or me.

Kristina ** and Joseph ** were terrific! They kept the process moving and kept us well informed in what needed to happen next. The website is easy to use and there weren’t too many emails. We would definitely use Rocket again!

Great and reliable service for the best rates in the market, constant communication through the process, available to speak and support the process during extended schedule, very convenient tools for uploading and signing documents. Definitely improving the Real State purchasing process, a very streamline mortgage, from start to finish.

Often advice was followed to the T, and I then found out I had to do it over again to meet additional requirements. Very frustrating and exasperating. I felt that Joshua ** was not particularly helpful. I was transferred to several different people during my process, and had to explain my situation over and over again. Some of the people were very helpful, though. Overall, a three on the satisfaction scale.

They worked on our loan in a timely fashion with no HASSLES at all, and they all did a fabulous job. We would highly recommend them to anyone. They were very professional, kept us updated on every aspect of the loan, and did it quickly, we left another company just to do business with Rocket. And we are so HAPPY WE DID.

Christina was very courteous and responsive to my questions. She was also very knowledgeable. The process was simple. This is my second time working with Rocket Mortgage, first time I made a purchase and now a refinance. I may ask to assist with my other home.

Great experience with everyone involved. All people we dealt with were professional, courteous and knew what they were talking about. I was very pleased with all aspects of the process from the initial contacts to the closing. I would recommend them to anyone in need of a mortgage!

Although the process was time consuming, ultimately everything worked out well. The "chat" application, once signed in, was invaluable in keeping us apprised of what was expected from both us and lender. Initially, our assigned banker was helpful, then other Rocket personnel took over. We would absolutely recommend Rocket Mortgage to friends and family members.

My experience with Rocket Mortgage was very good. This was by far the easiest refinance I have ever done on my home. They kept me well informed, and I was able to do almost everything by computer. I would highly recommend them.

Everything with Rocket Mortgage went smoothly until the very end with the horrible title company. I’m not sure why you would use such a horrible company who makes your closing day delayed. Talk about the number of mistakes they did, they forgot the checks for the sellers. Then they overnighted them to the wrong address. A whole day later they managed to get the check to the sellers, and us the keys to our house. I had to cancel so many companies and actually switch my moving date because of their recklessness. If I was rocket mortgage, I wouldn’t let the final impression be such an unorganized company. It wreck two weeks of my plans and they supposedly sent me a gift card in the mail in which I never received. If you would like me to recommend rocket mortgage to others, I’d suggest switching your title company or refunding the money I gave them for closing costs, because they did not do their job in which my money was used for. Dissatisfied.

Throughout the entire process the people I spoke with took the time to explain every step to me. I needed that!!! I went into this with many questions, but all were answered as we proceeded through it and I didn't feel pressured at all. Not sure I will ever buy another home, but I will be a return customer if I do!

Everyone was great to work with, I will refer to anyone interested in refinancing or purchasing a home. Thank you for making this an easy process. Erin was the best to work with she answered all my questions and assisted me in choosing the correct loan package fit for my budget.

They were quick and very helpful on things I didn't understand. My schedule is very difficult but they worked around it great. I was allowed to always pick the day and time. Closed on the deal in less than a month.

Recently refinanced using Rocket Mortgage, process was fast and pain free and almost completely online. The portal was super useful and the chat representatives were knowledge-full and efficient. The hassle with collecting the document and completing the process was down to minimal and other than the inspection and the final closing it was completely online. As someone who doesn't want to endlessly talk on the phone with salespeople - I completely appreciate this process - and the rates were among the best I got - and more importantly the clearest from day one. I got the exact same numbers I was promised - no hidden surprises at any point.

I had been working on refinancing for a bit but everyone I talked to buried me in information and options that I had trouble following. Also, their application processes were cumbersome. The Rocket Mortgage process was streamlined and I got what I wanted quickly with minimal headaches.

I had the most efficient and fastest refinance with Quicken Loans that I have ever experienced. And I can't count the number of times I've refinanced a property. Here are the strong points:

Matt was excellent to work with and provided a good rate that was equal or better than the competition. The closing was super fast and easy three weeks from quote to close. Will be watching to see if the service after the close is the same.

Smooth as ice, all my questions were answered. One issue I was told this refinance I will not have to come of pocket. I did my $500 for the Appraisal and I had to pay 92 at closing that was not planned

I had a great experience. Everything ran smoothly and effectively. The whole online experience was wonderful. I loved the active dashboard features tracking all the progress and the to do list. Any questions I had were communicated in a timely manner. Would definitely recommend your services.

Everything went great from the start, good experience, almost all digitable, only issue, small, was the guy that set up the closing was 45 minutes late because he forgot to charge his TESLA and had to charge before coming to our home.

I had an amazing experience with Rocket Mortgage. From start to finish the process was easy, convenient and hassle free. Samantha ** made the experience a breeze. Due to my experience, I have recommenced your services to all my friends to consider when they are ready to refinance or buy a home. I truly appreciated everything this company has done for me and my family. Thank you.

The process of the home loan was quick and easy. They handled my many anxious phone calls kindly and quickly. Jay and Chris both were very helpful. Uploading documents was very easy and it was nice to be able to look back on what I did VS what they did.

When I got my first mortgage Rocket Mortgage bent over backwards to help me get financed. Then they called me and again helped me refinance my house. They told me how to improve my credit so I could get the new mortgage done. They got me into a 15 year mortgage and probably saved me over 30,000 dollars. I highly recommend them. Thank you Rocket Mortgage.

Closed on my refinance June 4. Never received checks for debt payoff. Called today and said they were never mailed out. Having trouble with distribution center. Said they would re-issue the checks and send me an email with the tracking number. That was this morning. Never got an email yet with a tracking number.

I was told I was rolling my mortgage, home equity, and a vehicle loan into the refi. I liked the numbers so I went with it. The loan ended up taking over 3 months, with me providing info your team should have been getting, payoffs, etc. When closing, the vehicle loan was not included like the initial offer I signed onto stated it would, and I was given no communication as to why. The customer service fell apart once I agreed to the initial loan.

Rocket is outstanding. The service provided from the very first phone call to the closing was hands down the very best. Rocket can be very proud of their team. The best service I have received in a long time. Kudos to the team that helped us realize our dream of home ownership.

The experience with Rocket Mortgage/Quicken loans was so easy. I cannot explain how easy it was. Almost effortless with very little paperwork on our end. Convenient electronic signatures and simple review process. One of the best refinance experiences ever. I would recommend this to friends and family.

My team made the process of buying a home the simplest thing I have done. Had to close early per the seller's request and they jumped on it and got it done. They answered any questions I had even though I didn't have many because they kept me well informed of everything going on.

I was never told that I would have to waste hours of my time dealing with the payoff of the loans included in my refinance. This would have been a showstopper. Why would you not mail the checks directly to the creditors that are being paid off??? By the time I received the checks payments had already been made so the amounts of the checks were incorrect and I had to spend a lot of time working with a 3rd party company and Quicken to get it resolved (still not resolved).

I worked with Chandelle ** and underwriter Kim **. They were both great - very attentive to my situation. Had the expertise to deal with it, and were very communicative. This was my first real estate purchase, and so was very stressful, but I am happy with the services that I received from these Rocket Mortgage professionals.

My Loan process started 4/23/2, first they told me I qualified for VA, then after two weeks switched me to conventional, then sent out appraiser, wrong appraisal, VA appraiser not conventional appraisal. Now need another appraisal. Has been two months. Repeatedly giving inaccurate information when contacted their office. Do not recommend. Very incompetent, started out great. But Details are so important on lending.

For the most part, it was a easy transaction. There were a few things that happened in one specific Rocket department that made this way more difficult than it needed to be and is still unresolved. They were kind of snarky with me at times and also a member of my insurance team. We are still trying to get something resolved they were alerted to verbally and in writing to multiple times. There were other small issues with them as well on various part of the transaction.

How you could you pay off my escrow balance from my old loan which I was suppose to refunded. This was never disclosed nor got my consent. This is not fair for the customer. I have been the customer for Quicken Loans for more than 20 years. Very very disappointing experience this time.

Rocket Mortgage was a delight to work with! Everything from start to finish was super easy and everyone was very friendly and helpful. I will definitely recommend them to everyone I know and will use them again in the future.

Easy process. Agents were very respectful and knowledgeable. Answered every question that I had. Made this process very comfortable. Responded quickly when I had a question or not. Help me in every aspect of the process. I am a first time mortgage person. Never wanna own a home, but they made me feel totally at ease.

I had an overall good time! Some hiccups on the rocket side which cost me a little more time and money but it’s to be expected. It’s a lot of paperwork and conflicting information. Overall good experience. I like the app a lot so I’m happy

I do not like that I can't automatically set up auto pay. I almost missed my first payment. All my other homes, I was able to set up auto pay immediately. Also, can't set it up until I have made a payment. The whole purpose is to avoid late payments. After, I make a one time payment, I have to wait to I set up auto payment. That increases the chance of missed payments. I should be able to "Make One-Time Payment" and set up auto payment for bi weekly with a start date, all at the same time. That is not hard. I can do that with the banks. If I try to set up auto payment, I will be making 2 monthly payments, in the same month, which I don't want to do. Now, I have to set another reminder to schedule auto payment. This is a mortgage company, should be able to handle payments.

Always fast and friendly. That’s pretty much what makes a difference these days. Not too many friendly companies out there!!! Always stay in touch with customer to keep up to date with entire process. Understanding customer time is valuable and make room even after hours to communicate is super handy. Thanks for the great service.

The Rocket process and online portal worked very well. Our first point of contact, Bill **, was awesome. I cannot say enough good things about working with Bill. Our real estate agent and attorney both had positive things to say about working with Bill. Everyone we communicated with and talked to at Rocket was focused on getting the loan closed. Very happy with the experience and I would recommend Rocket to others.

This process was stress-free and straightforward. Zach who I worked with was knowledgeable and made sure the process was seamless. I am very happy with the process from start to finish. I had a very hard time working with the bank that financed my original loan and am happy that I found Quicken. I highly recommend!

I decided to see what Rocket had to offer. My mistake. When I got my loan quote. I paid a 500$ deposit. Now this should have been a red flag because I’ve never had to pay a good faith deposit before on any mortgage loan. The loan officer said he got me a great deal. 3.1 interest but at what cost? They deceptively presented a loan that included over 4% interest buy out points, This was never explained. People if you're gonna pay points then understand you will pay more interest in the life of the loan. Why not just present a loan without points if you were really trying to help. So 24hr later I decided to turn down their offer so now I have been told I will get a refund of my 500$. But that never happened. So not only do they present their loans like it’s a deal but are charging points instead of basic low interest loans. They steal your good faith deposits. They said I will get my deposit back on may 26th. It’s June 8. Still no refund.

Completely positive experience from beginning to end. I reached out for assistance via an online inquiry which resulted in a text conversation leading to the supplying of electronic documents. The application, approval, and closing was all completed in under 30 days with only 3 people involved from the mortgage company. The only hard copy were the closing documents a large portion of which actually were electronic. I give Rocket the highest recommendation.

I had no issues working with Rocket Mortgage. The closing date was even pushed up a couple weeks from the original date and they had no issues getting me to close. Despite it being my first home purchase, I had no real problems with anything.

The process could not have been easier. If I had a question or concern my need was immediately met. I thank the entire team for helping me with my refinance. I have told several people how happy I was using Quicken Loans (Rocket Mortgage) and will absolutely recommend them in the future.

Overall, good experience. I liked the primarily digital uploads and “portal.” The people I dealt with were nice, professional and understanding. My annoyance came with the vast amount of document submissions. It felt like the whole system is set up for “two W2s and done”. As a small business owner, I felt there was SO much verification of income, assets, etc., that wouldn’t have been necessary for regular employed people. A “small business owner” focused representative team would be helpful and help streamline the process. Otherwise, very happy. Will definitely use QL again if I ever refinance or buy.

Excellent service. Everyone was very professional and helped with everything we needed. Always on time and available for us. Moe ** and Ebony ** were just a call away and they made the experience very pleasant. Would recommend 100% and would work with them again.

The process from start to finish went smoothly. The reps with whom I spoke were very professional, friendly and helpful. The online platform is fantastic and was an easy way to track the process. I highly recommend and would use Quicken/Rocket again.

Quick and efficient and met our goals for refinancing. We got rid of the PMI and got a lower interest rate. The people we dealt with were friendly and the closing was very quick and efficient. Now wish we could stop getting ads from rocket to refinance.

Greatly satisfied. Good experience. Have no problem communicating with Quicken Loans understanding their messages and would like to recommend them to my friends as needed. There was absolutely no problem to make them my understand my situation and get a good response always.

Everything went smoothly and quickly. We have been with y'all for years now and before we moved to Oak Island while in Ga. I would recommend your company to anyone that is buying or refinancing. Thank you for having great employees that are always willing to help when they can.

Rocket Mortgage was fantastic from start to finish and I recommend them to anyone who wants to experience an efficient process of obtaining a mortgage or refinance. They couldn't make it any easier to obtain a loan. From the very beginning with starting the application process, through the appraisals, to closing, my loan officer, Noah **, owned the loan through the finish line. And thanks to Rocket mortgage, I got the credit card monkey off my back!

You made the process so easy. I was able to correspond by text which was great because I hate talking on the phone. :). I was reluctant to refinance because it's always a painful process, but you made it easy.

Chad did a great job helping me through the loan and greatly appreciated he helped step by step and it was very kind, knowledgeable and helpful with everything in any questions that I needed answered. Thank you and others are very helpful when needed help or ask questions including Rob. The whole team was great so far.

Everything went smoothly from start to finish! Everyone was courteous, helpful and friendly. I would highly recommend Quicken /Rocket Mortgage to my friends and family. Submitting documents was easy. All staff that I interacted with were helpful and knowledgeable. Thank you!

It was a swift & smooth loan process from start to finish. The contact person we dealt with was very pleasant, knowledgeable, & remained in contact with us through all the steps of obtaining the loan. The final signature was much faster than we anticipated & far less stressful!

My experience was so quick and painless. I would definitely recommend Jennifer ** with Quicken Loans. Her customer service was absolutely outstanding. She handled everything, and was very responsive to every question I had. Thank you for my experience. I will spread the word for sure.

In the past there was always delays, and people not responding for long periods of time. But working with Rocket Mortgage for my refinance was great. It was so simple, easy, and quick. I would definitely recommend to friends and family as well as any of my future mortgage needs.

I would highly recommend Quicken Loans to anyone looking to purchase or refinance. I have used them 3 times to refinance - every time I have saved significantly on interest rate each time. Their online program is easy to use. It integrates with text messages to notify you if there is a to do item. My refi closed super fast. Would recommend to anyone.

Our loan process was smooth and I like using the Apps because it’s very convenient signing and downloading documents and there are always an update to double check. The Agent Specialist was very helpful and very professional. I will definitely recommend Quicken Loans/Rocket Mortgage to anyone interested. Thank you so much.

Great and easy using Rocket Mortgage! Love the easy use of the website and quick response on questions or issues that arose. Turn around time was quick and the mobile notary was a very convenient perk. If I ever buy or need to refinance will use this service again.

Loved the fact that the entire process was done from my home. Great use of online tools. While I did have one glitch in a misunderstanding of underwriting requirements, the entire Quicken Loan team pulled together to sort it out and make it right in ways that exceeded my expectations. Very happy customer!

I had the Pleasure of working with Loan Consultant Steven. He was very Respectful and upfront about the Loan Process. I will recommend Quicken Loans to my Family and Friends. Steven always answered my calls or Text. I never had to ask twice.

So over all start to finish 10/10. The only I issue I have is the payoff! It would have been easier to send funds electronic instead of checks. After 3 weeks, I’m still running around chasing payoffs! I’m so frustrated and I really don’t have time to chase this around!

Our experience was more than we could have hoped for. The service given to us by Cutter ** was incredible and should serve as an example to all of your agents. Cutter took the time to listen to my needs as was very upfront about each step of the process. From my initial contact with him to closing was only 17 days and was by far the easiest transaction I've ever had.

The entire team was extremely knowledgeable, professional and responded in a timely manner at all times. I would highly recommend Quicken Mortgage to anyone seeking your services. I do have the team always had my best interests in mind and provided the appropriate services

We had a very good experience working with Matt ** and the whole Rocket team. The team was very helpful and moved us through the process quickly. Thank you for working with us so well. Your website is easy to use.

The process for a refinance was quick, simple and efficient. The staff is professional, knowledgeable and patient. They answered all the questions I had. I would highly recommend Rocket to anyone looking for a mortgage or refinance. The rates are incredible!

Refinancing with Quicken/Rocket this spring truly exceeded my expectations -- the company provided a rate and package that couldn't be matched elsewhere and offered absolutely superb customer service at every step. The broker and other agents were attentive, clear, and responsive. I would whole-heartedly recommend to one and all.

Fast, easy, and simple.??? You should do it today and save money. The service is awesome. It takes only a short amount of time. You can do with your eyes closed. The sooner the better, so do it today and don't delay.

Kellie M and Kenny W were fantastic! Always there to assure us and provide timely updates. It was our first time going through this process. It was very stressful but they were both outstanding! We love Rocket/Quicken and would recommend them to anyone!

The entire experience with Quicken/Rocket was quick and easy. The mortgage representative, Courtney, was professional and personable. There was good communication throughout the process, and the mortgage team kept things moving along. The online signing system made the closing much shorter than a typical closing.

The service we received was accurate and punctual. I appreciate Brian’s knowledge. The underwriting process was amazing and seamless. We will definitely recommend this company to family membership and use them ourselves for future purchases. There were no surprise fees or documents. The online process was easy upload documents.

We recently purchased a home and got our mortgage through Quicken. Their online process is amazing and so quick - application to approval in under 3 weeks. We were so pleased. All the Quicken employees we dealt with were great - professional, courteous, knowledgeable and just easy to work with. Communication overall was superb!! We would certainly use Quicken again in the future and recommend to others.

The process was quick and easy. Because we were existing customers, it was even easier. The only concern was I had so little dealings with the loan officer and they switched on me that I would have been hard pressed to know how to contact them if I had a problem.

Our experience with Rocket Mortgage was wonderful! Everything we easily accessible online, we were notified when something new was uploaded and needed our attention, and the loan was closed smoothly and quickly. By far the easiest and smoothest mortgage process I’ve ever experienced.

One would expect that your experts know their field of expertise really well, however neither the case worker nor the insurance expert gave the impression they know what they are doing. After we provided already bad feedback we got contacted by you but did not an assurance service will be improved but just excuses about employees being overworked. The latter is your problem not ours and an indication you take on too many cases indicating bad business practices. I would not recommend you for future services.

I was really impressed with Rocket Mortgage during the first 3 weeks of the process. Our loan officer was very prompt and checked in with us almost daily throughout the information and document gathering process. I would give this company 5 stars, but after our paperwork went to Underwriting and Closing, communication dropped off and our file was delayed. Our Escrow company even quit the file over not being able to communicate with closers. We ended up having to go through Rocket's in-house Escrow company to get it done. All in all - first 3 weeks were fantastic. Once it went to underwriting and closing I give it 1 star (it took 5 extra weeks once it went to Underwriting and Closing).

Service was fast and professional, paperwork was simple, loan officer was very professional and considerate about needs and wants, not pushy, very polite. Closing guy was nice and professional. Very satisfied with all services and professionals I dealt with and the overall experience.

That only that I received an excellent experience through the refinance but every time I contact your organization they are wonderful and very helpful. I have been very pleased with the whole process. I have been through several home purchases but I have never had such a great experience as I have with Rocket Mortgage. I will tell everybody I know about the wonderful experience.

From beginning to end, I was assigned someone I could call or email with any questions. The website was very user-friendly and I was able to easily upload all required documents. Now that we have started making payments, I was able to quickly set up biweekly payments that come straight from my account. I never have to worry about missing a payment!

Great customer service and a streamlined process made this quick and easy. I like that my loan will always stay with Quicken Loans and that local businesses were used to complete this process. I am so glad that I took a chance to refinance and even happier to have done this with Quicken Loans.

I started trying to refinance in mid January and we finally got it done at the end of April. I would try to find my own appraiser as the first one assigned never contacted me and never answered me when called. The second was a mess and totally low-balled the appraisal. Halfway through they changed my contact person with Quicken. I had to get directly involved in solving an issue with the subordination process or the loan would have never happened. All in all a lot more work and struggle than I would have expected.

From the first call to my the day of my closing everything was so convenient for me. Each person I spoke to were able to help me understand the process and the language of a refinance. Everyone was so friendly and I appreciate their patience with me.

Fast and easy to put it plainly. The process was thoroughly explained at the beginning. Afterwards, just check the app and submit and/or sign paperwork. Closing was convenient and simple as well as the appraisal, in which I picked the day and time.

The process was extremely easy from beginning to end. Everyone I dealt with was very helpful. The closing was quick and painless. The company communicated regularly with me to keep me in the loop of how the loan was progressing.

They answered all of my questions about refinancing and helped me get the right type of loan at a very good interest rate. Everything went very well and I accomplished what I wanted to do with my refinance. Very satisfied and would recommend to anyone wanting to refinance.

After wasting 4 months with BOFA trying to close a refinance. I was recommended by my sister to use Rocket Mortgage since she had used it in the past. I can truly say I’ll keep doing financial services with the company. It was online easy, quick and best of all for me the ACH transfer option. No need to write a check (who still writes them in this day of age) or spend $10 dls on a money order to pay $3 (yes that’s BOFA for you no ACH). Rates were just as competitive if not better. Definitely recommend Rocket Mortgage to all folks. Happy Customer here!

Maya was the best. She could not have made this process of refinancing my home any easier. She was kind and very helpful. I would refer her and Quicken to everyone. It was a quick and painless experience. Thank you for such a great experience on the refi of my home.

My re-fi took 27 days from start to finish. The team approach was great and hand off from one part of the team to another was seamless. Anytime I had a question, I was able to call, email or chat with someone and get a response. I would definitely recommend Rocket Mortgage!

I have had three home loans through Rocket/Quicken Loans. Each experience has been streamlined and super easy. Every mortgage banker and assistants along the way have kept their words and followed through on providing documents, feedback and explanations in a timely manner. I thoroughly appreciate Quicken Loans and 100% recommend them to friends, family, and anyone who needs assistance with their home buying needs!

I am totally dissatisfied that my loan is sold!!! I would have shopped other options if I would have known QL was to “SELL” my loan. This is my second and last loan with QL. When I go through the loan process it is for the term of the loan!

Have kept us on the hook since February. We wanted to refi and get money to make home repairs. Woman called us today and said we had to make the repairs to get the money. If we had the money for the repairs we wouldn’t need them. Don’t waste your time.

I worked with Paul ** on my refinance for my house in Mesquite, NV. He was great to work with. He answered all my questions clearly and he made the whole process easy. I'll recommend Rocket Mortgage (and Paul **) to anyone interested in a home loan.

Everything was great. Only problem was dispersing funds when checks arrived...Would have been 100 present better if they could have been EFT. I mailed checks out 10 days ago. Some people still do not have.. Mailed 8 checks. 4 creditors received them. No way to find out what is going on. They tell me to check with my bank to see if check cleared but they're your bank not mine.

We are very impressed with the professionalism and dedication. Will highly recommend others!! The process did take a while but it is understandable with the pandemic and such. Rocket kept me apprised of what was happening the entire time. Great company!!

Whenever I work with you it is a wonderful experience! Everyone is super helpful and very informative. I will always recommend Quicken Loans whenever someone asks for a lender. I will always go through quicken loans for my future loans.

I could not have asked for a smoother, worry free and transparent experience. From my first inquiry over the phone when I met my primary customer care representative there was no pressure just continuous "do you have any other questions" and "how else may I help you". The next steps were very simple and convenient, the account message board walked me through the entire refinance activity. My home appraisal was scheduled per my convenience to the closing date. My experience could not have been more pleasant. I would recommend Quicken Loans to anyone who is interested in refinancing their home or purchasing a new one.

We closed on our mortgage without any problems on December 31, 2020. The Deed was sent to our county and was rejected for some reason. I have made several calls to Rocket Mortgage. I was told that it would be rushed and overnighted to the county with copies emailed to me. Nothing done in 4 days, called and was told it takes 2 days. Called back and left a message on a direct line, she never answers the phone. That was on a late Wednesday afternoon. On Friday morning I called an 800 number and spoke to a lady that said she would have someone get back to us on Monday. It is now Monday evening and have not heard a word.

On the morning of June 11, 2020, I was contacted by one of Rocket Mortgage's telemarketers. I had requested many times to be removed from their list, but the calls continued. I consider this a privacy violation. This telemarketer said he wanted to give me a free mortgage review. I told him I was not interested because I did not want any credit inquiries. He said it was a soft inquiry and would have very little impact. I agreed. Then he pulled both me and my husband’s credit. I did not give permission for him to pull my husband’s credit. I consider this identity fraud and a violation of privacy.

I just felt that the communication wasn’t there. I always had to call and ask when was something happening instead of them calling me and telling me what was going on and been in the accounting with absolutely awesome. Other than that I was happy with Quicken loans. I would definitely use them again.

I was thrilled with the process of closing my loan. I was able to upload all documents within the first 24 hours without any issues, and the whole process went super fast. I called a few times about questions I had on the paperwork and someone was able to take my call right away and answer them. Everyone was so nice and professional. Even the initial quoting process was great because the person negotiating the loan terms was doing what was best for us. They didn’t push us to take cash out, they simply listed our options and asked us for our feedback on what would work best for our lifestyle. I am so happy we went with Rocket Mortgage. I also love the online site because it’s super easy to use and I already scheduled for additional payments to my principal each month with no hassle. No more written checks for me to pay off my mortgage early!!

Only complaint is that they reported me to the credit bureau for 18$ that I didn't know was owed when my payment increased. I've never missed a payment before and they wouldn't reverse it. Besides that no complaints.

Ryan have been very quick to get us a good rate and very responsive. The online experience is superb and very efficient in streamlining the mortgage process. The only minor hiccup I got is there was confusion in the communication from the closing agent but that easily rectified immediately. All in all a great experience working with the Rocket mortgage team by Quickens!

Chris was knowledgeable and prompt in responses to questions throughout the underwriting process. Easy to get a hold of through text or call. Made seamless introduction to title company to get appraisal. Made sure all details were covered for closing. Highly recommend working with Chris.

Derak ** contacted me after I applied online for a loan that I did not think we would even qualify for. Derak answered all of my questions (and there were many) and helped us choose which type of loan was right for us. I would recommend both Rocket and Derak to anyone considering refinancing.

I read wonderful reviews, and thought this was a great company to work with. My realtor even worked closely with them previously. Unfortunately my experience with them is one of the worst. After prequalifying, explaining our debt, getting a no problem were all good from the lender, sold my house and started the new home buying process. Finally found a new home, and it went downhill from there. Almost everything this company has said has been a lie. They can't qualify, I need to pay down more debt, I have done everything they have asked and every day there is a new hoop to jump through. Every day the numbers changed. I even got a call from someone claiming to be a senior vice president threatening me not to spend ANY money, still in limbo and it's a nightmare. Biggest liars ever. They have given me PTSD and I NEVER EVER EVER want to purchase another house. I would rather rent than go through this with someone again.

The process with Quicken was easy and stress-free. I interacted with mainly two representatives and both were helpful and friendly. I also spoke with another individual about documents needed to process the loan and she was equally nice and helpful. I have and would recommend Quicken to anyone looking for a Refi or home purchase.

When I started the refinancing process I had a terrible experience with our first representative. But when we were switched to Kyle he made the process so smooth and simple. I would love to work with him in the future!

I was very well pleased overall with the excellent service provided by all members of the various Quicken Loans Teams throughout the entire process. In particular, I would like to say a special thank you to Tom ** and Maria ** for all their help.

I was very pleased with all aspects of my refi from first dealings with Julie ** right through to closing paperwork done with Staci **. Also pleased with how quick everything was completed from beginning to end., including the visit from the appraiser.

Did a refinance to take advantage of the lower interest rates and since I had a good experience when I used them several years ago so I thought I would see if their mortgage company was as good. It was even better. Closing was fast and smooth from the comfort of my home. Closing agent was nice and efficient even though an independent. All in all I am glad of my decision to use Rocket.

During the recruitment to refinance my mortgage I received 5-8 calls per day. Once I finally agreed, closing and finalized the new loan the terms were breached in their skipping a payment. The payoff stalled out. The reimbursements have Yet to be received. Finally spoke with one resolution expert yesterday who was very knowledgeable assertive and honest. Hopefully I will finally receive some worthy service to say I at least got what paid for.

It was the easiest refinance ever. Everyone was polite and knowledgeable. The documents were easily uploaded through your app. I was updated along the entire process daily with any additional information when it was needed and where the loan process was.

Rocket Mortgage made the entire process so easy. Very happy with the service, communication and speed with which our refinance was conducted. Christine McIntyre was a great help and very responsive to all of our questions. Highly recommend Rocket Mortgage to anyone!

We had a great experience with Rocket Mortgage. When our initial loan associate was transitioning positions, his boss Josh stepped and did an amazing job. He answered our questions promptly and professionally. The to-do list was also helpful in letting us know what we needed to complete.

Everyone was knowledgeable, professional and courteous from beginning to end. My questions were always answered. The process was transparent. The documents were easy to understand and helped clarified the process. Never a long wait time when I called, I will use this company again for future residential transactions and will recommend this service to friends and relatives.

Great customer service, the process is easy, and quick closing. VERY expensive closing costs that take almost 4 years to pay before you're actually paying on the mortgage. Shop around to find lower closing costs. Sometimes miss items that are current such as the surveys or appraisals which add extra costs to closing which is frustrating.

Very, courteous and prompt and easy to work with. I set up electronic bill through my bank and it populated entering Rocket Mortgage and loan number rather than use the Rocket Website for conveniences. The first payment will be made April 23rd. Please advise if it does not work but my bank, MNB, sees no issue.

My wife and I couldn't believe how fast and easy it was to refinance with Rocket Mortgage. The total process from an initial text on a Saturday from the awesome Jesse ** to the closing took only 3 weeks. We have told everyone we know about your great customer service!

We refinanced and it went as smoothly as expected. Some hiccups, but those are always expected. Overall I would recommend them. Like anyone taking out a loan, you have to have all the appropriate information and paperwork; which we all know is cumbersome at best. But their representatives were professional and friendly. When I was struggling to upload documents, they called me and walked me through it.

Rocket Mortgage worked to get me a great rate, worked with my existing mortgage lender and explained the difference in a way that I could understand. I was concerned about the closing costs but they showed me the amortization schedule for both loans and I saw that I was indeed better off to refinance my loan.

From start to finish this was such a smooth stress free process. We were notified of anything they were doing or we needed to do in a timely manner. The agent answered any questions I had promptly and closing was a breeze. I couldn’t have asked for a better refinance process.

Everyone was very helpful and pleasant. David was right on my? And answer me in a timely manner. I would em recommend this at everyone that needs help. My experience was fast and very helpful putting us back in track with our mortgage.

We loved that everything was done electronically and how easy the process was. Every person we spoke to was friendly and knowledgeable. From application to closing we were impressed. We highly recommend Rocket to anyone that is looking to purchase or refinance a home.

They are too big a company and don't notify other departments what's going on. Yearly I check on the cost of home owners insurance. I give them weeks' notice that I don't want them to pay the old insurance company's bill. Even though it's weeks before expiration, they pay the old bill and also pay the new lower bill causing me to have to fight with the old company to get it back.

A coworker of mine had just told me about his refinance with Quicken Loans. He had his original mortgage with them, and was actually contacted with an offer to refinance, and expressed his overall satisfaction with the company to me. My wife and I had previously attempted to refinance a year ago through some mortgage company that she had found and the experience was less than stellar. After going through the process and spending around $500 dollars, we were told that our home would not even appraise for our original selling price, and that there was no option other than to try again at a later time. Of course the agent who worked on our account was gone from the company when my wife reached out to them.

Refinanced mortgage online with phone contact. Saved $33000 over life of loan, going from 30yr. @ 3.5% to 15yr. @ 1.99%. Very pleased! Alec was wonderful to work with, took care of every detail in pleasant, efficient manner. Would recommend.

We have been customers for many years and have refinanced a few times. I was always impressed and have sent you customers over the years with my recommendations. However, this time, refinancing two homes was one disappointment after another. First of all I wanted to do both refinances at the same time but they landed up being 2 weeks or more apart. Secondly, information requested was ridiculous since we were already good customers and you had all of our information, including if we were Americans or had Green Cards. Rates were higher than I thought based on currently available rates at other banks.

Refinancing our mortgage was so quick and easy with Rocket Mortgage and Quicken Loans! Our representative was awesome to work. He was fast and always available to help when we needed it. The whole process took less than 30 days.

From the moment I contacted Rocket Mortgage to the end of the process I was notified of every step. The app helped me to look at what was going on with the process. Contacted me with pleasant genuine care for my process. Robert ** was my contact. Got the process done in less than 30 days. Thanks.

My wife and I were very well received by agent Brent ** and his team; we were never in the "dark." From the onset... to finalization, we were aided.. truthfully, and and patiently advised, of the peculiarity of our situation. Everyone we called and talked to, and contacted us... was polite, delightful, and professional! Thank you too much... for this experience.!!!

I was originally messing around and thought I would see if I could get pre approved and sure enough I did. From start to finish it was easy. If I had a question someone always got back to me with a quick answer. My wife and I are extremely happy with the service and the layout of the app for uploading docs. With me being in Iraq and my wife at home we thought this would be extremely stressful but it was a great experience for us first time home buyers.

1 yr later after closing I’m getting contacted. Sam ** told me, "Do I have your permission to update your credit information in my system?" Somehow that means they can pull my credit 1 yr after I closed! Bad service all together! Misleading and deceitful!

Quicken Loans started out as just a question and turned into a wonderful experience of purchasing my first home. Everyone I talked to was very informative and very pleasant. They truly made my experience stress-free. They even called to check on me as an individual during the process and asked me if I had questions. They gave me prompt answers and I never had to 2nd guess anything I had to do or complete. I would highly recommend for anyone to use Quicken Loans. It was easy, fast and very professional.

Aaron ** with Rocket Mortgage was attentive, helpful, and most importantly available. I was able to do most of my loan application online, through the website or app. Communication was near constant, even taking into account different time zones. I closed on my home within 30-days, and if really needed, I have no doubt Aaron and his team could have done it sooner. There isn't enough praise I could lend. From amazing rates and fees to downright spectacular service, Rocket Mortgage is definitely the way to go.

Quicken Loans was great. Super fast and wonderful customer service. My loan officer (Pat **) was awesome. Anytime I had a question he always responded promptly and was very thorough. I would definitely recommend Quicken loans to family and friends.

Rocket Mortgage really went above and beyond our expectations. As first time homebuyers, my husband and I were so scared. We had no idea what we were doing and because we were doing a private sale, we didn't have realtors to assist us. They were thorough in explaining things, quick, informative and professional. We'll definitely recommend them to our friends and family!

Quick and simple, and very helpful people. Online processing was easy. My mortgage consultant was easy to reach via email and explained everything that needed to be done. The closing was also quick and simple and I would recommend Rocket Mortgage to my friends.

Rocket Mortgage made my remortgage quick and easy. One of their representatives reached out to me to let me know they could offer a lower rate. I had recently had a pay increase, so now I also had the option to refinance at a 15 year term instead of the original 30 year I had, so now I will be able to pay several thousand less over the long term in interest and fees. Very satisfied at how easy it was to manage everything from my end.

For the most part the process went smoothly. However, 2 issues stand out which marred the closing. In the first, I submitted paperwork and placed phone calls indicating I was not required to have Flood Insurance. For some reason, the issue was not addressed and I had to fix it post closing. The second issue continues to confound me. In short, I was refinancing my house and removing my ex-wife from the deed. I had also set up a trust that the house was going into. A individual I spoke with, at Amrock, said they were only set up to handle removing my ex-wife. He said I had to hire an attorney to put the house into the pre-established trust. I subsequently discovered that was not true, the house could have very easily been taken care of as I wanted, and I would have saved myself $25 and 2 hours of time.

The experience was easy! Everyone we dealt with was very helpful and nice. The app made the process very easy to do as well. The process was also very quick and required minor work on our part to complete. Would recommend to anyone.

We went from inquiring about a refinance to closing on the loan in just over 2 weeks. The entire process was fast and efficient. Loved the daily notifications, and the to do list in the Rocket app. Our rep, Christopher **, always seemed to be available and answered every question quickly. This is the future of mortgages, and banks will be hard pressed to keep up with the amazing technology and efficiency.

Buying a home can be stressful under normal circumstances. Quicken Loans made the experience as easy & stress-free as possible! Everyone I communicated with at Quicken was friendly, professional and very responsive. They answered all my questions, offered up additional information & advice, and seemed genuinely concerned and interested in doing everything within their power to have the home purchase go as smoothly as possible...and it did! I highly recommend Rocket Mortgage/Quicken Loans to anyone interested in buying a home. A+ customer service!!!

Working with Jeffrey ** was a pleasure. He was knowledgeable and friendly and was able to answer every question we threw at him. He walked us through the process and never left us hanging during the "waits" that are a natural part of the process. I'd whole-heartedly recommend him and if we ever have to look at mortgage products again, I'll seek him out.

It was so great. Because of the horror of getting a mortgage, I hesitated for a very long time to inquire about a refinance. The process was quick, mostly easy and the people were friendly and patient. I had a slight hiccup, but it was an old brain learning to do something new. They were kind and helped me figure it out.

Ruth ** did a great job being efficient and informative! She was able to guide me through the steps very simply and quickly. The overall process was also very straightforward and easy to work through. I'll look forward to future mortgages with Quicken / Rocket Mortgage!

I applied for mortgage to buy a home in NM because of job offer; I work closely with Agent AlDbouk who requested 15-20 documents regarding my current assets, bank statement, income tax, pay stubs. I diligently uploaded everything he asked me. Then I travel across the state from NJ to NM to find a home and place an offer. Now after 3 weeks I discover he has done nothing with all my documents. Then he tells me as healthcare worker that I don't qualify for a mortgage.

At Rocket Mortgage/Quicken Loans don't expect to be treated as a valued client. You are nothing but another number to this organization. They only have robots that read a script so don't ever expect to be treated with respect or have your concerns or issues actually listened to and taken seriously. I would absolutely not recommend anyone work with this dishonest organization for any reason.

Using Rocket Mortgage to refinance my mortgage had been a phenomenal experience! They were very professional and timely, always keeping me informed of any additional information that I needed to provide and the overall status/progress of the entire process. Every step, from getting a quote to loan approval to house appraisal to setting up closing, was the easiest and most straightforward thing. I would 100% recommend using Rocket Mortgage to anyone!

I reached out to Quicken Loans for a refinance rate. I initially worked with Jacob ** and he was patient, and explained things clearly. After that everything progressed very quickly and efficiently. I would highly recommend Quicken/Rocket Mortgage to another client.

I really don’t know what else to say. Rocket Mortgage makes the refinance experience so much easier. I would highly recommend them to family and friends. Keep doing fabulous work!! From beginning to end the process was very very easy for me.

Working with Rocket Mortgage and refinancing my mortgage was so much easier than I thought it would be. I really can’t say enough good things after the company after completing the process. After having gone through a local company for my original mortgage, it really does not compare. I saved boatloads of money and the total amount of my personal time it took from start to finish, including all calls interactions, forms filled out, etc. was under two hours. I also want to make it clear that my loan handler, Matthew was the ONLY reason I ended up going with Rocket Mortgage. He made it happen for me. Thanks Matthew!

Quicken was excellent. They communicated with each other effectively and informed us with decisions and tasks that needed to be completed. They were available for questions and listened to our needs. The entire process was quick and efficient. Quicken was very responsive to our needs.