Rocket Mortgage Reviews

Very quick response & completion. First offer was not based on my circumstances & was reviewed when rejected leading to competitive rate. Limited paperwork required & excellent computerized Submission format.

We found it to be a quick and very easy process to do a refinancing with them. Always a pleasure to work with. Would recommend them if you are considering a refinancing or changing your mortgage to them. Have referred other family members and colleagues to do their refinance with them.

Would highly recommend Rocket Mortgage to anyone shopping for a loan!!! Great service. Quick responses, and very helpful navigating through the home buying process!!! 5 star!!! All service reps were so helpful and explained the entire process!!! Rocket mortgage has the mortgage process down!!

Overall an ok experience. I love The digital aspect of how I can Upload my documents and review what needs completed. But, what I didn't Like was throughout the process someone new was handling my account what felt like every other day. I had Conversations with 4 different people that I can Remember and when I had A question it couldn’t be answered by the new person because they don’t know why my account was the way it was from the old person. Example: originally I was Quoted a 2.99 interest rate. A week later my paperwork said 3.25 and when I asked About it they didn’t know why it was like that and my question was just lost in translation.

We had an outstanding experience completing the mortgage process with Rocket Mortgage. The licensed representative was very professional, patient and had very clear communication skills. He listened to understand our goals and objectives and delivered options to exceed our expectations. We would highly recommend the Rocket Mortgage team, thank you for 5-star customer service!

Rocket Mortgage is so awesome! Refinancing my house was so easy and SO fast. Within 2 weeks we closed on our new loan with a lower interest rate and payment amount, even after getting cash out. Thank you Rocket Mortgage!

Got a great rate. But they got my address wrong TWICE on the paperwork which meant I had to take time out of work three times. Original paperwork signing, first correction, then second correction. What mortgage company can't get an address right? They're now, 9 months later, bombing me with phone calls to refinance despite me saying no. They've even gone so far as to phone my former employer looking for me. To the point my former manager texted me to see what was going on. Even worse, my former employer is a hospital. So if you want a company who can't get your address right and ties up hospital phone lines during a pandemic, the Rocket Mortgage is right for you. Got a great rate though.

Rocket Mortgage agents continue to exceed expectations! Our initial purchase and two refinances have been with them and our financial status gets better every time. We will definitely be using Rocket Mortgage for all of our future needs. Thanks again!

Great experience. Very easy. Everything was online, red tape was minimized and everything was clear. Easiest loan process I’ve ever experienced and communication was excellent. I would definitely recommend Rocket Mortgage to others, and I would work with Rocket to secure another mortgage.

I think the service could be a little bit quicker and a little more better for the customer and the closing needs to be quicker and y'all need to be able to be on the same page. I'll talk to several people over the course of a loan and it was very frustrating.

Loan agent was great at explaining each step in detail. Everything went smoothly and it was easy to follow along. Display of information on website was easy to find and To-Do list made it clear what was needed from me.

Rocket Mortgage was wonderful in helping us get into our new home. They were patient with us as buying in this market was absolutely crazy, but they were always available, even after normal hours. They were incredibly fast with approvals and paperwork and really made the entire process so much easier, and that was really nice after having 8 different offers on 8 different houses turned down.

The persons helping with my new loan were diligent in helping me get the best new mortgage for myself. They were skillful in knowing how to help me in completing paperwork in a timely manner. They were available and knowledgeable to answer each question I had.

I truly appreciate the help and support James and his team provided for me with setting up my refi. I felt that the team was concerned about me and my needs. Service was kind, caring and professional by everyone I had contact with. Rocket Mortgage is improving on customer satisfaction and making Americans trustworthy of the housing industry again. Thank God. Amen.

Everyone from underwriting to closing was professional and super responsive. David ** and Katy ** were extremely proactive and gave updates along the way. They ended up needing to make one last minute correction to paperwork but closing went smoothly and was on time. Definitely recommend!

RocketMortgage and Quicken Loans made the whole process simple, convenient, fast and easy on my part. They saved me money now and in the future that will help me towards my retirement, giving me a great sense of comfort. The communication flow was constant via both text, calls and emails to keep me up to date on the status on each stage of the process. Anything that I needed to do was completely explained in simple language and the purpose was made clear.

Thank you very much for the outstanding work of your team. I especially want to thank Amy ** for all the support she provided me during the process. It didn't matter what my question was, she always had an answer for me.

Starting out online is quite simple. The first contact to set expectations and assist on finding a home was very helpful. After that.... things got confusing. We had to work with multiple people that all seemed to do the same job. No one seemed to know what the last one was doing. At times, it became frustrating, however the last woman we worked with was fabulous and made things easier to understand and was VERY PROMPT in responding (Latisha L.). We were able to purchase a home after many, many showings.

Rocket Mortgage engages people into thinking they will do everything they can for them until the papers are signed. When you try to get in touch with them they say “Oh well we are an autonomous. You find everything you need our our customer page”. No one calls or emails back for days. This was never told to us, neither was the fact that they charge $500 for an appraisal and then they tell you it will be done and back in 11 Days. That again is a lie. Became never got a true appraisal.

It was all good till I started getting spam mail on my mailbox looking like final notices. It's absolutely disgusting to use those tactics. I do not want life insurance. I already have life insurance. Stop your evil ways! If you want people to get your stuff then prove it is worth getting. This just comes off as desperate!

Too many redundant papers for my liking. It was a refinance, six months from original purchase. It took way too long to get the final group to sign off. Money owed me was in my account in an inefficient amount of time. Had I had to pay, you wouldn’t of closed had I didn’t bring funds. This experience was not satisfactory to my liking.

This is my 3rd loan w/ Quicken/Rocket. Y’all are typically phenomenal. This time everyone was except my mortgage banker. Very - unavailable. Did not reply to calls or messages for NUMEROUS days. Even closing agents helped to attempt to reach him. Seemed very disinterested in my Loan. Did not listen to what I asked for and I ultimately settled for a different loan in order to have the process finalized. Feel free to call me if you’d like. I’m happy with my home. Thankful the process is over. Not a good experience. Expect and have received amazing service before. I typically don’t complain. I do understand the market is crazy. No excuse.

The process was less stressful than I thought. My financing agent Kwesi ** was always encouraging thru the ups and downs and always was in communication with us. Even though everything was done thru phone calls and emails I felt like I knew and trusted him. I'd highly recommend Rocket Mortgage to anyone interested.

Everyone we dealt with was professional and courteous. The process was hassle free and quick. If we ever need services in the future we will definitely be a repeat customer. Will absolutely recommend Rocket Mortgage to all family and friends

The staff at Rocket Mortgage was friendly, helpful, and knowledgeable. Rocket Mortgage worked smoothly and expeditiously, and left no surprises at the end. I was very pleased with the entire process, in fact I referred my sister who is currently in the process too.

I could not fathom how easy the refi process was compared to all others. Shellen ** was AMAZING! Her professionalism and friendliness was infectious. Every process was easy and geared to servicing MY needs. Everything from the appraisal to the mobile mortgage notary to sign the papers was incredibly efficient.

I cannot believe how easy it was to refinance with Rocket Mortgage. Our contact went through all of our option. It was so easy to upload the necessary information. I was kept up to date on the process and we closed in less than 3-weeks.

This was a wonderful experience. Quick and efficient with my hand being held the entire way. Love the document portal and how easy it was to upload documents! And having the closing at my house was a bonus. Thank you for the great experience.

When I first made inquiry about refinancing my home loan, I specifically asked about being able to reduce my monthly mortgage payment while still retaining my finance term of 15 years. I was told this could not be done. As such, I was looking to consult with another mortgage lender. Fortunately, a few weeks later, another agent contacted me asking about my earlier contact/inquiry. I explained to her "what" occurred. She then informed me that Rocket Mortgage could, indeed, handle the refinancing without changing my 15 year loan. This was wonderful news and as they say "the rest is history." I am very, very appreciative. Thank you.

The process was very seamless and efficient. However, there are perceived concerns about security without the face to face interaction. It would improve the comfort of clients if you were very clear about who would be contacting them at the next stage. Have them provide proof of ID and contact info. Particularly for the in-person closing/signing where you use a third party notary. Overall it was a positive experience.

The agent we spoke with on the phone was very knowledgeable, well spoken, and friendly. He helped us make the right choice for our needs and got the process started. The app makes it so easy to keep track of any documents or actions that are needed. We were kept up to date with what was happening throughout the process so we were never left wondering. This was the third time we have used Rocket Mortgage, and I'm sure it won't be the last!

This was one of the easiest and fastest loan I’ve ever done - and it was done electronically yet very efficiently and personal even though it was all electronically. Once it was time for my closing, attorney was pleasant and quick! Thanks.

Very Smooth, Easy and Fast transaction! Would recommend to others for mortgages and refinance opportunities. The process was well organized and I was constantly up to date during the entire process. Their online website is very simple to understand and all documents can be viewed and downloading from their site. Great Job!

I would highly recommend Rocket Mortgage to everyone. My experience was pleasant and quick and stress free. I applied and closed on my refinance in less than a month. Everyone I dealt with was pleasant and knowledgeable. Great experience. Best refinance experience ever.

Rocket Mortgage has made the refi process simple. We submitted a few minor details and paperwork and they updated me every step to identify what I needed to do and what they were working on. I was able to schedule my closing and the location at my convenience.

Ms. Joy ** did a tremendous job orchestrating our refinance… Her customer service was second to none. She kept us informed on material we need and the time frame of each process. I highly recommend her to family and friends… Ms. Joy needs to teach customer service etiquette to everyone in Rocket Mortgage Organization.

We were able to do everything through email, and for us that was more than convenient. When it was time to close the attorney visit us home and we got copy of the sign papers in less than a week. They were helpful, attentive and didn't mind answer all our questions. For us that was a plus after a few bad experiences. From beginning to end they were there and in a fast pace manner. Thanks to all the people involved in this. You guys definitely ROCK...

This was our second time refinancing and it took over 3 months. The process was extremely frustrating. We had multiple individuals working on our account and they were delivering mixed messages. One person would tell us one thing and the next day the contrary was relayed back to us. A lot of times, we had to call to make sure that the latest information was received and processed properly. It was an extremely frustrating and sloooow process.

My refinancing experience was tremendous & handled very well by the Quicken Loans staff. They made the process very easy; as it was our 1st time refinancing. They walked us through the entire process. I would like to send a special shoutout to Spencer **. He called me every 2 to 3 days to make sure everything was working smooth for us. I would recommend Quicken Loans to all my family & friends looking to refinance their home. Thanks Quicken!

The refinance process was relatively easy, but the fees were a little to high. Very good customer service in general. Agent did a good job of explaining the fees. The closing process was very efficient. Overall satisfied with the process.

Without a doubt, Rocket Mortgage company is the best! I had my original and refinanced mortgages with Rocket and they have been extremely professional and helpful. They work quickly and I do everything from the comfort of my home. You can go wrong with Rocket Mortgage!

My experience was Good. Chris was very good in what he does and very professional. He then turned me over to Eric and I was also satisfied with his professionalism and helpful work. Overall I was satisfied with the process but I am not very adept at computers or what my cell phone can do. Both helped me through the process and we accomplished my loan.

I found out that you didn't take out enough to cover property taxes, so now my monthly payments are $200 more than you estimated. This seems like a very basic part of the closing process that was missed and is very misleading to the consumer.

I responded to every request within 48 hours. The market is driving appraisal delays at no fault to the lender but there was no proactive communication or re-setting of timing expectations. More critically, I have signed docs 4 times now and despite being 3 weeks past the first signing the loan isn’t closed. Much more to add.

The whole experience with Rocket Mortgage was amazing. It was so easy to fill out the application online. The customer service was amazing. They worked with me on times to call since I work late. Would definitely recommend them to anyone wanting to refinance their house.

I knew nothing about mortgages or home buying before working with Rocket Mortgage. While I may not know *everything* now, I gained a wealth of knowledge through the mortgage process from each person I was in contact with. Every person that was a part of my mortgage process was friendly, knowledgeable, genuine, and kept in regular contact with me. I never felt like I was figuring things out alone and any questions I had were answered fully and promptly. I also found the website and app extremely useful so I could keep up with all of the documents and tasks required for my mortgage from anywhere and while on the go. I would recommend Rocket Mortgage to anyone and everyone.

The process to get preapproved was easy. Uploading the documents to the app was a breeze. It took a little longer than expected to close which stressed me out. I never really talked to my loan guy but once. Maybe I was talking to his team? I don’t know. I contacted them with an issue about my employment verification on a Monday and on Friday they still had not corrected the problem. That was a mess. I had to call over and over again for them to get the verification right. The appraisal wasn’t done right the first time and so I had to take off from work to meet the appraiser, again. And even after that, the appraisal still was missing key details. So, we had to wait on Amrock to get the appraisal fixed. That was a mess. I do enjoy the app on my phone though. That’s a plus! I’m just glad it is over. As long as nothing happens to the phone app, I’ll be good.

My refinance through Rocket Mortgage was pretty seamless and quick and easy.. The rate was locked in early and it went smoothly.. I would recommend them for a refinance or a mortgage as well.. I enjoyed the process and may do it again in the future.

Fast and easy. Everyone I dealt with was pleasant and knowledgeable. I was walked through the process and when someone told me something would be done it was and in a timely manner. I would recommend Rocket Mortgage to friends and family.

Was an easy, hassle-free, experience. This is my second time using Rocket Mortgage, and I have had the same awesome results both times. The only thing was the second time with my refinance took a little longer than expected, but we can thank Covid for that.

Exceptional service. Tried to refinance with the current lien holder and they kept dragging their feet for several month. Went with Rocket Mortgage and closed in 30 Days!! I have would highly recommend Rocket Mortgage to anybody looking at a purchase or refi.

I have used Rocket/Quicken Mortgage company for my mortgage needs for the last 15 years and I am very happy with their customer service, speed of closing on a loan and easy to use web portal. I would recommend Rocket mortgage to any new or existing home buyers

You had a hard time getting the numbers right. They were not corrected until 30 minutes before closing. It appears that is a tactic to mess with clients by waiting to the last minute so when the client looks over the numbers they will miss something because of the time crunch. I feel as though you did not give me all of the credits that I had coming to me, but I did not have the time to completely examine the documents. You had to appraise the property two times because you ordered the wrong appraisal the first time and you charged me for both appraisals. What I suspect is that you added the cost for the wrong appraisal back in somewhere. The difference between the totals from the incorrect numbers and the correct numbers should have been somewhere around $700 but it was $500. I could not immediately see where the difference was, so I could not object.

Started on 7 Jul and with a few customer created glitches, we weathered the storm together. They have the most awesome staff, including Dana **, who were with us every moment of the day. The instructions for what we had to do and NOT do were very clear. Smooth sailing along the way. Thank you Rocket Mortgage for making our refi virtually painless.

There are many words to use to describe our experience. One would be - Incredible!! Kevin and Rocket Mortgage team were outstanding. From start to finish everyone was Professional, Clear, and attention to detail. Always on top of things and always knowledgeable. Thank you so much.

Once again Rocket Mortgage and my loan specialist Jordan ** made a seemingly daunting task a breeze! He helped us every step of the way and followed up thru texting, emails and call until the loan was closed. After our closing he followed up again! Thanks!

The entire refinancing process was as simple as I could possibly imagine! Thank you to Douglas and the entire team for making the process seamless. Well Done! I will definitely recommend RM to others I know who are looking to refinance. Thank you for a great experience.

Great refi rate, easy to complete docs online. Sometimes unable to contact a person for assistance, but when I did speak to people they were very knowledgeable and helpful. Overall very satisfied. Recommended my daughter and she also refinanced and saved a lot with her monthly mortgage.

Definitely a few areas of improvement are needed. For example I’ve never had a mortgage company ask for me to provide tax information for the subject property. Also, I heard for about 2 weeks that someone would contact us to set up closing and it took forever. We literally had someone call us to tell us someone else would be reaching out to schedule it. What was the point of the phone call?

We worked with Bill ** and he was very knowledgeable and very accommodating. He answered all our questions promptly and responded to my emails. Even while he was on vacation, he had responsible agents that handled matters courteously. Other than the time that it took to close the transaction (not due to Rocket's control) our experience was professional and exemplary. We are looking forward to possible future business with another real estate purchase.

My wife and I worked with Charles on getting a loan for a newly built home. Once the plans for the built home fell apart Charles helped us get a new home and we purchased another home. Charles was helpful in so many way and helped what was a wonder outcome.

From the online application process thru closing the staff at Rocket Mortgage Kept me in the loop and communicated well! It was easy to upload and download documents. The closing expectations were communicated well as they changed. Overall,, it was a smooth process.

Relatively quick and easy, I would recommend Rocket Mortgage. About 6 weeks from application to settlement. Very upfront with every step. The initial contact, Kyle, was extremely helpful and friendly. The closing was 95% virtual. The closing agent was very friendly and was in and out of my house within a half hour.

So from the beginning, refinance took too long. Was supposed to close beginning of July. That fell through due to your underwriters wanting a document that the finance company for the newly installed solar panels didn't exist. We wasted probably 1.5 weeks on asking 3 different ways for the same thing when that document that didn't exist despite being told the only thing related to a foreclosure situation was in the event of default section of the agreement. That was the first issue more the smaller of the two. Now this is the part that myself and your own banker had issues with. So this all started around mid July. Cory alerted me that I could take out my escrow from my previous mortgage instead of netting it in. I said let's do that, and Cory got the everything updated. So all is good right? NOOPPPEEE.

Rocket Mortgage came through on a VA loan refinance. We had to wait for completion of a construction project underway, but Rocket kept our low rate and got us through the delays. Everyone we talked to and dealt with was very helpful and very easy to deal with.

Ok rates but sub-par customer service. If you are in a dire situation and no other lender is available you may not have a choice. If you have a service issue, plan on calling 12 different times, speaking with 12 different reps., & being transferred to someone else who will apologize for the inaccurate and/or incomplete info. provided by the others.

We refinanced with Rocket Mortgage and had a great experience. It was an extremely easy process. The portal made everything transparent so I always knew what was happening throughout the process. Submitting documents through the portal also made it easy to upload documents they needed from me. Extremely pleased with their services.

From the beginning I was upfront about sale of my car. The stress of reexplaining this providing payoff letter Check stub that paid it and had to go so far as to ask buyer to provide their loan docs to prove they bought it and even after that more requests for proof.

Great app, digital engagement on point, user friendly, convenient and efficient. The process was quick and everyone that assisted me was friendly, knowledgeable and courteous. I do highly recommend Rocket Mortgage because of the above mentioned experience and this wasn’t a first time experience. I’ve done several mortgages with Quicken now Rocket and with every experience it has improved even better each time.

Simple: 790 credit score, never late in 45 years, No debit other than a truck payment, two paid off houses, over 400k income per year and over 6 million in assets. Asked for 1.2 million on a home, wasted my time for a week after they received all my documents. Was turned down because my income dropped by 20% during last year (Covid). Said was new government regulation. But the government will take my 140k taxes per year and give them away to people that show no income. This country is on a backslid we will never recover from. Time to start using private lenders.

Was very satisfied with each representative, very prompt and courteous! All questions were answered specifically and in detail. If I had concerns it was addressed accordingly! Especially when I didn't understand they provided adequately and with patience. Thank you for your kindness and helpful answers.

The process was quick, simple, easy and very very fast. I was in underwriting within a day of supplying all my documents. In fact it was the same day I called my current lender and they didn’t even call me back the same day. Your team had already had me in review. You guys did awesome job, appreciate it was simple and easy and if I ever need another loan or a refinance I’m coming back to you guys. Thanks thanks.

Obtaining a mortgage loan and being guided through the process was exactly what I needed and hoped for, but was not what I experienced from just speaking with other mortgage lending companies. My banker was so informative and helpful and went beyond what I'd expected. The process was straightforward, and I never felt like I was being cheated or raked over the coals with extra or hidden fees.

Jamie **

Experience was smooth and awesome and loan officer was the best from beginning to end. Thanks Rocket Mortgage!! Closing went very well and moving in and signing final closing documents. Only had issues with refrigerator. It doesn't stay cold and I wasted over $400.00 in groceries.

Refinance options with Rocket are amazing. Easy to see if you qualify and terms that are fair and beneficial. From application to closing, we were very please with this process. We even closed in the comfort of our own home.

Rocket Mortgage was efficient and quick to process our refinance. I would definitely recommend! Their customer representatives were quick to respond and they were very knowledgeable about the options available. The interest rate that was offered too was competitive. Thank you!

Process was slow and confusing and it is almost three weeks after closing and still waiting on the process to come to a conclusion. Have not received the funds for cash out refi. The process should not have came to this point and I am still waiting as I write this.

Follow up on concerns was a bit lacking. As if, once the mortgage closing was inevitable, the extra effort was just not there; whereas, up to that point, I was made to feel valued, but just another customer after that.

Everyone was awesome. Chloe ** was very knowledgeable. Margo at closing was awesome. Ryan was very helpful. I would definitely recommend Rocket Mortgage to all my friends. Even using the chat when I log into my account was easy to follow and everyone was knowledgeable and helpful.

The communication should have been better. We were told numerous times that we would not have to pay a month's mortgage payment when refinancing, but neglected to tell us that the accounts would be different and that we would not have the same account and therefore needed to stop all payments. Not a single person said that. So, they took the payment we were not expecting, and was told it would be returned in 10 days....still waiting on my money to be returned. You never have to wait for my mortgage to be paid, but we have to wait and wait for our money that doesn't belong to you to be sent back? Hmmm.

From start to finish my experience with Rocket Mortgage was terrific. Communications were clear. My questions were answered in a timely fashion. My Banker, Treasure ** was outstanding and got the process off to a great start. Overall I went into this experience feeling a bit overwhelmed and daunted and the entire Rocket Mortgage team made it a simple, clear and positive refinancing experience.

The whole process was very smooth and a lot easier than I expected. The mortgage person assigned to me was very helpful and personable. The website is very easy to use also. I would definitely recommend Rocket Mortgage to a friend or family member.

I thought buying a house would be stressful, but the team at Rocket Mortgage made it really straightforward. Our mortgage officer Amanda ** (sp?) was wonderful to work with and always quick to answer what questions I had. The website was extremely helpful and made keeping on top of the various tasks easy.

Over all I think I had a great time especially in the beginning, towards the end there was a lot of confusion as to what was needed from me and at one point if my account was still in effect. I was asked to provide information from my current lender that no lender ever gives out. We went round and round with this until I just threw my hands up and said maybe we can’t get it done. The whole experience took 2 months which I found very stressful.

The entire process with Rocket Mortgage went perfect! Every person I dealt with from Anthony to Dominique was professional and smooth. They did an awesome job. The rates were more competitive than the typical brokers! They took great care of me. I recommend Rocket Mortgage to everyone I know.

Rocket Mortgage did not ask if my home title was in an LLC or Living Trust before we went through the entire process. I only found out at the very end after applying, giving a credit report approval (which lowers my credit score when they check), uploading a ton of documents and meeting an appraiser that they would not underwrite my loan unless I change the title to my name. I paid an attorney to set up my titles according to financial planning needs and it is silly to change the title name and then change it back after a mortgage has been given. My advice is to ask first about the rules regarding LLC and Living Trust titles before you get too far down the road because they won't tell you until the very end after they have taken up a bunch of your time.

Per the subject header, I endeavored to purchase my first home during pandemic leveraging my VA loan benefit and was unsure of what to expect during process. Although I did a fair amount of due diligence, there were inevitably hurdles which arose that I had to clear; fortunately, my mortgage officer, Travis ** (and his team), were an absolute pleasure to work with during this time. They were forthcoming, patient, timely, professional, and personable. Each step along the way, I was provided clear guidance with what to expect, which made my online purchase of a home a seamless experience. I was told by many that due to current market conditions, buying a home was going to be a challenge - to say the least. To make things more interesting, I lived in Maryland and was purchasing in Florida or Georgia. Travis and team were not deterred; he said let’s go for it.

My experience with Rocket Mortgage was outstanding!!!! I am not sure if it was because I was a Rocket Mortgage Client or their customer service is top notch, either way, this past experience as well as all of my experiences have truly been outstanding!!! I wish more companies would get back to delivering great service again.... You all have truly set the bar sky high. I look forward to using you again in the future....

From the first click through closing, this has been the "BEST" experience in my 30 years buying and selling several homes. The knowledge, follow up, clear concise direction and answers to questions were superb. I definitely would like to call out Justin ** and (I cannot find the name at the moment) who followed up on documentation, every touchpoint, and every person from Rocket Mortgage were confident and very knowledgeable - I remained highly confident reinforcing the feeling of a true partnership to a successful closing.

Chose Rocket Mortgage after a conversation with Sales Rep. Gerald. Since then, the process has been slow and disorganized. Months later, we still haven't closed, in spite of quick turnarounds on our end (requests for documents, etc.). Very hard to get questions answered in such a large company. "I don't have that information" is a common response. Too, the lending documents continue to change with ever-increasing numbers in the closing cost category. Wish we'd chosen a smaller company with personal representation.

The experience was very positive. I had working on refinancing my home mortgage for several months with other companies, both were unsuccessful. From the moment I contacted Rocket Mortgage, the closing occurred approximately one month later. All parties during every step were very helpful and professional.

Cody was awesome to work with!! He took the time to answer all of our questions. The whole process was so easy and was fully complete in about a month. The app was easy to track our progress and complete our tasks.

Best experience ever, no complaints about anything, Nikki my contact was the best ever, I would give her 100 stars. if I ever do another mortgage Rocket Mortgage will be the only company I will talk to. We were able to close in under 3 weeks, which according to my real estate agent is unheard of.

I was contacted by Rocket to let me know they may be able to help reduce my interest rate on my loan. All information asked for was quick and to the point and I was able to do it all over the phone. Closing happened very shortly after loan approval and the closing took place in my home, which was great. A+ all the way. You will have my business in the future and you will be highly recommend to anyone who is looking for a purchase or a refinance. Thanks for watching out for me and my wife.

Thank you for a easy experience. We appreciated the efficiency & the quick turnaround. Very easy from start to finish. Questions answered & if not someone got back to us quickly. You made us feel like we were not dumb & felt appreciated.

Our mortgage application team was fantastic! They were always available and helped us with any questions we had had about the process. The dashboard was user friendly and we always knew what we needed to submit. We would recommend Rocket Mortgage to anyone!

For our first mortgage refi, incentives & lender credits dropped off, would have lost if I didn't fight for them. For our 2nd home, that was better but took almost 6 weeks to get appraisal completed. Everyone I worked with however was great and worked to help me out.

Overall very good but the rate and terms seemed to change frequently. It felt a bit like "bait & switch." (Went from 2.25% to 2.99%.) I know that's not the case, but that's how it felt. The closing instructions were somewhat confusing. I was told verbally to complete various forms electronically before the closing agent arrived. However, that was not the case. Indeed, we completed them all again once he arrived. It was not difficult. It was smooth but didn't match the expectation. I would recommend Rocket Mortgage again with the above cautions.

My banker was very good. Client Relations were average and underwriting and closing was poor. This simple refinancing with you as original lender took over 56 days. You had appraisal in plenty of time. This refinancing should have taken 30 days at maximum.

Everyone was nice and happy anytime we called in. In the beginning we thought the loan would have been faster. It took four months for the loan go through. Yes we will encourage people to visit Quicken Loans if they are looking for a loan. Thanks.

Excellent and prompt service. The process with closing was very quick and convenient and flexible with our work schedules. We would highly recommend this company to our friends. We appreciate the advice and guidance of the mortgage company as well.

Rocket/Quicken was recommended to me by several coworkers after an attempted TDBank refinance didn’t close after SEVEN MONTHS with the lender admitting the delay was all with them. Rocket closed us in less than 2 weeks. Online interactions very easy and their customer service was great - never an issue getting a live person, which is such a challenge these days.

Everything started off fine. Since I was a previous client, the banker was able to access most of my existing info and get the loan application moving along quickly. He instilled confidence that we would be able to close in time and things would be expedited if necessary. All was well. Then the “assembly line” moved to the next person, and then another. Rather than have a trusting relationship with one person, I got shuffled around in a seemingly high-tech system that appeared well designed but then fell apart and almost scuttled my new home purchase.

Loved working with the entire team from start to finish of mortgage! Very knowledgeable, fast and professional! Their customer care is outstanding! Never had to wait long for answers. Their portal is very user friendly and is a wealth of information! Highly recommend!

Honestly, in the beginning there was a mistake made by the home inspector that caused some complications but it was resolved. Other than that my experience was great and I have recently referred others to Rocket Mortgage, because I know they'll be taken care of also.

WOW! HORRIBLE! Rocket Mortgage/Quicken Loans hires inexperienced staff (mine was Julie **-likely a made-up name) who merely fill in blanks. Horrific customer service, no knowledge of flood insurance… and DO NOT take any calls for refi. Stay far, far away from this lender. I’m paying off my loan tomorrow and will refi elsewhere! STAY AWAY!

I would recommend Matt ** and the Rocket team to most anyone. The experience and process were simple and he was always helpful. The only frustrations I had were all with AMROCK and unfortunately would probably prevent me from referring anyone if they have to utilize the sister company as well.

Whether intentionally or not, the person we worked with on our loan indicated that by making two loan payments a month instead of just one, we could reduce the payoff period from 30 years to around 16. Before signing the loan documentation, we asked for clarification on this and were sent an Excel spreadsheet that seemed to show the same thing. We took out the loan.

This is our 3rd or 4th time doing some sort of finance or refinance with Quicken and it did not disappoint. It is always a good experience. Amir did a great job! In fact, I recommended him to my parents. So far, they like him and said he’s been very helpful.

Was much better than previous refinances I've had with other companies. Wife and I were very pleased. Having the ability to do everything online was great, especially during COVID. The whole thing from start to finish only took 30 days. Great job, would recommend and use again.

The entire process went as it should. We have a couple bumps but they were resolved. Everyone involved did a good job. We extended the process for 2 months which I feel had we closed sooner it would have been better. Seller would not allow us to close until June 28.

Brady ** was great from the first day we discussed our Refi, he made it so easy from signing Doc to the Closing process. The entire Team was great, I have recommended family & friends to Rocket. Amrock Title Company made it so convenient coming to our home for the Closing.

Easy communication. Kept me in the loop on progress. Questions / concerns addressed quickly. Details/ Summary provided as needed. People were friendly & professional. Process was explained so that even I could understand. Required documents easy to provide & upload. Set up a convenient location for closing.

This is my 3rd refinance through Rocket (Quicken). Each one was more streamlined than the last. This last one was smooth and seamless. It involved way more of the process being done online beforehand and less on signing day. I shouldn’t need another refinance, but if I do I will use you again.

Went for a refinance. Was PROMISED $2,144 for closing. We were sent two sets of ppwk showing ALL incorrect loan number information. Tried several times to contact Nick, no further communication after initial set up. Called in to complain and was then PROMISED $1,650 for closing. And was told all would change at closer to closing. Changed alright!!! Rocket Mortgage pushed the closing cost up to $4,812, AND NO communication. This whole process has been dishonest, underhanded and a waste of time.

I highly recommend Quicken/Rocket Loans. The loan process was simple, easy and fast! We didn’t need an appraisal and we were closed within 3 weeks. The mortgage originator, Noah, was spot on with his numbers! I have already recommended Quicken/Rocket loans to my friends and family!

Too many different people involved in the process. They should let you know how many different people are involved and how many different departments you will have to deal with. I had to sign my loan documents 3 times because they didn’t have the list of people that needed to be there done properly. Then they couldn’t find the original mortgage paperwork. Disappointing.

My experience went very smooth and easy. Everyone was very friendly, patient and helpful. They answered any questions I had and assisted me through the entire process. Thank you again Quicken Loans. I appreciate you all.

I never applied but I was offered refinancing, this experience was not very good, a lot of miscommunication and the moment I have agreed to the refinancing I was left in limbo, not a very good thing to just keep asking the representatives, because they say different thing and if you don't read and research it yourself you end up hanging. If not for the delay team Mr Noah G. who has been very helpful to process my closing. Couple of reps when I called was not very helpful at all. I would not want to go through this kind of experience again in the future.

Rocket Mortgage was smooth and painless. Got us the rate we were looking for and closed extremely fast. Vey streamlined. I have already recommended rocket mortgage to a few neighbors and they are already in the process of refinancing. Everyone is very pleased.

My experience with Rocket Mortgage was fantastic! This was my third experience in either a new mortgage or refinancing my home. I will NEVER EVER use another mortgage lender. Rocket Mortgage/Quicken Loans is a trustworthy company that adheres to good lending practices.

Quicken was referred to me by a family member, and I would certainly recommend to anyone. The process was smooth and easy, it was extremely convenient being able to load all of the documents online, and how the processing team communicated via text. Their responsiveness and willingness to support with any questions I had made the entire process painless. And on signing day, they had a notary come to my house, which was very convenient. My only feedback for improvement would be that sometimes I received calls or texts from other members of the team that I was not familiar with, and, since there are a lot of people working on different pieces, it felt like too many people to be in contact with sometimes.

I have purchased and had many home loans so I understand the process and know what questions to ask. In our case we own companies, so our mortgages is a little more complicated. Prior to unlocking our credit scores I asked them the following questions.

Thank you for the opportunity to share in this review. When I first attempted to apply for a refinance I filled out the information online. My first contact was Mr. ** in Arizona. He was more than helpful in answering my questions. I believe I contacted him twice and was able to give precise answers to my questions. Then there was time during the process when I needed to contact the help desk to fix a incorrect setup on a form. They fixed almost instantly. They were more than patient and courtesy.

Andrew and the rest of the team was amazing! I couldn’t have done this without their support and being there every step of the way! Andrew went above and beyond any lender me or my realtor has ever seen (she’s been in the business for 15 years)!

A very easy process made better by each person who worked on our mortgage. I thank each of them for making this one of the best opportunities that we have had in the life of our house. Even our closing was easier than getting a car!!!

From the initial inquiry to the final closing, the process was smooth and all our questions were answered promptly and clearly, helping us to ensure we were making the best decisions. We are very satisfied and have no regrets about using Rocket Mortgage for our refinance.

I had a great experience. Everything was made easy. Communication was clear, concise, and helpful. Uploading documents was very easy, and I could log into my Rocket account and see exactly what I needed to do so that the loan stayed on schedule. Once I found my home, everybody at Rocket showed excitement and seemed genuinely happy for us. It was an excellent experience.

Corey was especially helpful and patient. I struggle with computers and he was very helpful. I started this process several months ago but abandoned it because of online process challenges. I'm so thankful my agent was Corey, he could not have been nicer or more helpful.

I started my refi with Rocket Mortgage, I filled the application and submitted all the documentation with Matilda the mortgage broker, She told me everything was fine and she had all the documentation needed. Next I got a call from Alex a loan consultation person from Quicken loans being very rude demanding more documentation or the loan will be denied. At this point I decided that I'm not going to be passed from one agent to another. A day later I got another call from Quicken loans agent asking me the same questions I was asked by the two previous agents. Rocket Mortgage or Quicken Loans make promises they can't keep and when they cant deliver you just got a ding on your credit file. Scam Scam Scam. If you can go directly to the mortgage company yourself cut out the middleman and save money.

I’ve have several refinancing situations with Quicken Loans and the process is quick, and they always keep you informed every step of the way. The people I’ve dealt with are knowledgeable, courteous, and extremely professional. I’d recommend Quicken to anyone considering a loan or refinance.

The initial customer service rep was awesome. The second customer service rep never returned my call and a third personal who contacted made me feel embarrassed of our financial situation when I asked her a questions. My understanding was that I was contacted by the second and third because my initial person was on vacation and they were helping out. Amrock appraisal person was "ok". He had to come back to take more pictures and seemed annoyed when I asked a question. The closing attorney was unprofessional, impatient, and rushed. He had another appointment scheduled 30 minutes from when ours started and he was rushed and upset because or our lack of tech knowledge. I offered several suggestions and he kept saying he doesn't have time. I couldn't wait for him to leave my house.

Generally, I would rate all services as topnotch! My mortgage assistant was available at all times. There was one small communication glitch that I wish had been more clear. In this fast and furious market, I agreed on the minimum down payment required to move forward and then do a recast! I understood that the recast could be done immediately after closing! Then when I contact the processor to do the recast, he said no. That I had to wait for 2 monthly normal payments to be recorded! I have been a loyal customer for many years and found this to be a black mark. Anyway, I will abide by the request and then on 9/1 immediately request the recasting to be done.

Overall wonderful service. Good people, well trained. The title closing made my day as they came to the house. The mortgage manager quickly addressed my concerns and sent real estimated of the cost.. This was a process as I considered another vendor.

I never even thought to use my home equity for bill consolidation until approached by Rocket. It turned out perfectly. I am having surgery and will be out of work for 8 weeks. This consolidation will ease my bill payments so I won’t have to worry during my recovery I was helped with every step. Instructions were clear and easy and closing was in my home.

It was fast and everyone I worked with was friendly and knowledgeable! There were no problems that couldn’t be resolved! I was well informed on every step and process of the loan. Thank you for your assistance in refinancing my mortgage!!

I loved the Rocket Mortgage experience!! Love the app that kept me informed regarding the refi process. I tried refinancing w/ Guaranteed Rate. I applied with them in late Feb, locked early March and still couldn't get my closing set up until June. They then kept delaying the closing within a 1/2 hour of the closing time. I switched to Rocket and closed in 10 days. Bravo Rocket Mortgage!

We began the process just considering possibilities by exploring online. We provided basic information and were immediately connected with an agent that did great work helping us explore options. Jennifer worked out a great plan, followed up with us through the entire process and the refinance was closed within two weeks. The new loan will save us thousands of dollars!

Refinance of my loan was a great experience. The entire process from start to finish was approximately 2 weeks. Zack and team did a great job in pre-qualifying my account and meeting my refinance needs. I would definitely recommend Quicken to a friend.

Everyone I dealt with was very polite and professional, knew all the answers to my questions. They asked me if I had any problems to feel free to call them if I had any questions. From the start of the process to the very end everyone was great and pleasant.

I have always enjoyed working with the Rocket Mortgage/Quicken team with one exception. The team that handles your condo verification process needs some work. My last two refinances have been held up in this department with no communication to the customer service team or me.

Kristina ** and Joseph ** were terrific! They kept the process moving and kept us well informed in what needed to happen next. The website is easy to use and there weren’t too many emails. We would definitely use Rocket again!

Great and reliable service for the best rates in the market, constant communication through the process, available to speak and support the process during extended schedule, very convenient tools for uploading and signing documents. Definitely improving the Real State purchasing process, a very streamline mortgage, from start to finish.

Often advice was followed to the T, and I then found out I had to do it over again to meet additional requirements. Very frustrating and exasperating. I felt that Joshua ** was not particularly helpful. I was transferred to several different people during my process, and had to explain my situation over and over again. Some of the people were very helpful, though. Overall, a three on the satisfaction scale.

They worked on our loan in a timely fashion with no HASSLES at all, and they all did a fabulous job. We would highly recommend them to anyone. They were very professional, kept us updated on every aspect of the loan, and did it quickly, we left another company just to do business with Rocket. And we are so HAPPY WE DID.

Christina was very courteous and responsive to my questions. She was also very knowledgeable. The process was simple. This is my second time working with Rocket Mortgage, first time I made a purchase and now a refinance. I may ask to assist with my other home.

Great experience with everyone involved. All people we dealt with were professional, courteous and knew what they were talking about. I was very pleased with all aspects of the process from the initial contacts to the closing. I would recommend them to anyone in need of a mortgage!

Although the process was time consuming, ultimately everything worked out well. The "chat" application, once signed in, was invaluable in keeping us apprised of what was expected from both us and lender. Initially, our assigned banker was helpful, then other Rocket personnel took over. We would absolutely recommend Rocket Mortgage to friends and family members.

My experience with Rocket Mortgage was very good. This was by far the easiest refinance I have ever done on my home. They kept me well informed, and I was able to do almost everything by computer. I would highly recommend them.

Everything with Rocket Mortgage went smoothly until the very end with the horrible title company. I’m not sure why you would use such a horrible company who makes your closing day delayed. Talk about the number of mistakes they did, they forgot the checks for the sellers. Then they overnighted them to the wrong address. A whole day later they managed to get the check to the sellers, and us the keys to our house. I had to cancel so many companies and actually switch my moving date because of their recklessness. If I was rocket mortgage, I wouldn’t let the final impression be such an unorganized company. It wreck two weeks of my plans and they supposedly sent me a gift card in the mail in which I never received. If you would like me to recommend rocket mortgage to others, I’d suggest switching your title company or refunding the money I gave them for closing costs, because they did not do their job in which my money was used for. Dissatisfied.

Throughout the entire process the people I spoke with took the time to explain every step to me. I needed that!!! I went into this with many questions, but all were answered as we proceeded through it and I didn't feel pressured at all. Not sure I will ever buy another home, but I will be a return customer if I do!

Everyone was great to work with, I will refer to anyone interested in refinancing or purchasing a home. Thank you for making this an easy process. Erin was the best to work with she answered all my questions and assisted me in choosing the correct loan package fit for my budget.

They were quick and very helpful on things I didn't understand. My schedule is very difficult but they worked around it great. I was allowed to always pick the day and time. Closed on the deal in less than a month.

Recently refinanced using Rocket Mortgage, process was fast and pain free and almost completely online. The portal was super useful and the chat representatives were knowledge-full and efficient. The hassle with collecting the document and completing the process was down to minimal and other than the inspection and the final closing it was completely online. As someone who doesn't want to endlessly talk on the phone with salespeople - I completely appreciate this process - and the rates were among the best I got - and more importantly the clearest from day one. I got the exact same numbers I was promised - no hidden surprises at any point.

I had been working on refinancing for a bit but everyone I talked to buried me in information and options that I had trouble following. Also, their application processes were cumbersome. The Rocket Mortgage process was streamlined and I got what I wanted quickly with minimal headaches.

I had the most efficient and fastest refinance with Quicken Loans that I have ever experienced. And I can't count the number of times I've refinanced a property. Here are the strong points:

Matt was excellent to work with and provided a good rate that was equal or better than the competition. The closing was super fast and easy three weeks from quote to close. Will be watching to see if the service after the close is the same.

Smooth as ice, all my questions were answered. One issue I was told this refinance I will not have to come of pocket. I did my $500 for the Appraisal and I had to pay 92 at closing that was not planned

I had a great experience. Everything ran smoothly and effectively. The whole online experience was wonderful. I loved the active dashboard features tracking all the progress and the to do list. Any questions I had were communicated in a timely manner. Would definitely recommend your services.

Everything went great from the start, good experience, almost all digitable, only issue, small, was the guy that set up the closing was 45 minutes late because he forgot to charge his TESLA and had to charge before coming to our home.

I had an amazing experience with Rocket Mortgage. From start to finish the process was easy, convenient and hassle free. Samantha ** made the experience a breeze. Due to my experience, I have recommenced your services to all my friends to consider when they are ready to refinance or buy a home. I truly appreciated everything this company has done for me and my family. Thank you.

The process of the home loan was quick and easy. They handled my many anxious phone calls kindly and quickly. Jay and Chris both were very helpful. Uploading documents was very easy and it was nice to be able to look back on what I did VS what they did.

When I got my first mortgage Rocket Mortgage bent over backwards to help me get financed. Then they called me and again helped me refinance my house. They told me how to improve my credit so I could get the new mortgage done. They got me into a 15 year mortgage and probably saved me over 30,000 dollars. I highly recommend them. Thank you Rocket Mortgage.

Closed on my refinance June 4. Never received checks for debt payoff. Called today and said they were never mailed out. Having trouble with distribution center. Said they would re-issue the checks and send me an email with the tracking number. That was this morning. Never got an email yet with a tracking number.

I was told I was rolling my mortgage, home equity, and a vehicle loan into the refi. I liked the numbers so I went with it. The loan ended up taking over 3 months, with me providing info your team should have been getting, payoffs, etc. When closing, the vehicle loan was not included like the initial offer I signed onto stated it would, and I was given no communication as to why. The customer service fell apart once I agreed to the initial loan.

Rocket is outstanding. The service provided from the very first phone call to the closing was hands down the very best. Rocket can be very proud of their team. The best service I have received in a long time. Kudos to the team that helped us realize our dream of home ownership.

The experience with Rocket Mortgage/Quicken loans was so easy. I cannot explain how easy it was. Almost effortless with very little paperwork on our end. Convenient electronic signatures and simple review process. One of the best refinance experiences ever. I would recommend this to friends and family.

My team made the process of buying a home the simplest thing I have done. Had to close early per the seller's request and they jumped on it and got it done. They answered any questions I had even though I didn't have many because they kept me well informed of everything going on.

I was never told that I would have to waste hours of my time dealing with the payoff of the loans included in my refinance. This would have been a showstopper. Why would you not mail the checks directly to the creditors that are being paid off??? By the time I received the checks payments had already been made so the amounts of the checks were incorrect and I had to spend a lot of time working with a 3rd party company and Quicken to get it resolved (still not resolved).

I worked with Chandelle ** and underwriter Kim **. They were both great - very attentive to my situation. Had the expertise to deal with it, and were very communicative. This was my first real estate purchase, and so was very stressful, but I am happy with the services that I received from these Rocket Mortgage professionals.

My Loan process started 4/23/2, first they told me I qualified for VA, then after two weeks switched me to conventional, then sent out appraiser, wrong appraisal, VA appraiser not conventional appraisal. Now need another appraisal. Has been two months. Repeatedly giving inaccurate information when contacted their office. Do not recommend. Very incompetent, started out great. But Details are so important on lending.

For the most part, it was a easy transaction. There were a few things that happened in one specific Rocket department that made this way more difficult than it needed to be and is still unresolved. They were kind of snarky with me at times and also a member of my insurance team. We are still trying to get something resolved they were alerted to verbally and in writing to multiple times. There were other small issues with them as well on various part of the transaction.

How you could you pay off my escrow balance from my old loan which I was suppose to refunded. This was never disclosed nor got my consent. This is not fair for the customer. I have been the customer for Quicken Loans for more than 20 years. Very very disappointing experience this time.

Rocket Mortgage was a delight to work with! Everything from start to finish was super easy and everyone was very friendly and helpful. I will definitely recommend them to everyone I know and will use them again in the future.

Easy process. Agents were very respectful and knowledgeable. Answered every question that I had. Made this process very comfortable. Responded quickly when I had a question or not. Help me in every aspect of the process. I am a first time mortgage person. Never wanna own a home, but they made me feel totally at ease.

I had an overall good time! Some hiccups on the rocket side which cost me a little more time and money but it’s to be expected. It’s a lot of paperwork and conflicting information. Overall good experience. I like the app a lot so I’m happy

I do not like that I can't automatically set up auto pay. I almost missed my first payment. All my other homes, I was able to set up auto pay immediately. Also, can't set it up until I have made a payment. The whole purpose is to avoid late payments. After, I make a one time payment, I have to wait to I set up auto payment. That increases the chance of missed payments. I should be able to "Make One-Time Payment" and set up auto payment for bi weekly with a start date, all at the same time. That is not hard. I can do that with the banks. If I try to set up auto payment, I will be making 2 monthly payments, in the same month, which I don't want to do. Now, I have to set another reminder to schedule auto payment. This is a mortgage company, should be able to handle payments.

Always fast and friendly. That’s pretty much what makes a difference these days. Not too many friendly companies out there!!! Always stay in touch with customer to keep up to date with entire process. Understanding customer time is valuable and make room even after hours to communicate is super handy. Thanks for the great service.

The Rocket process and online portal worked very well. Our first point of contact, Bill **, was awesome. I cannot say enough good things about working with Bill. Our real estate agent and attorney both had positive things to say about working with Bill. Everyone we communicated with and talked to at Rocket was focused on getting the loan closed. Very happy with the experience and I would recommend Rocket to others.

This process was stress-free and straightforward. Zach who I worked with was knowledgeable and made sure the process was seamless. I am very happy with the process from start to finish. I had a very hard time working with the bank that financed my original loan and am happy that I found Quicken. I highly recommend!

I decided to see what Rocket had to offer. My mistake. When I got my loan quote. I paid a 500$ deposit. Now this should have been a red flag because I’ve never had to pay a good faith deposit before on any mortgage loan. The loan officer said he got me a great deal. 3.1 interest but at what cost? They deceptively presented a loan that included over 4% interest buy out points, This was never explained. People if you're gonna pay points then understand you will pay more interest in the life of the loan. Why not just present a loan without points if you were really trying to help. So 24hr later I decided to turn down their offer so now I have been told I will get a refund of my 500$. But that never happened. So not only do they present their loans like it’s a deal but are charging points instead of basic low interest loans. They steal your good faith deposits. They said I will get my deposit back on may 26th. It’s June 8. Still no refund.

Completely positive experience from beginning to end. I reached out for assistance via an online inquiry which resulted in a text conversation leading to the supplying of electronic documents. The application, approval, and closing was all completed in under 30 days with only 3 people involved from the mortgage company. The only hard copy were the closing documents a large portion of which actually were electronic. I give Rocket the highest recommendation.

I had no issues working with Rocket Mortgage. The closing date was even pushed up a couple weeks from the original date and they had no issues getting me to close. Despite it being my first home purchase, I had no real problems with anything.

The process could not have been easier. If I had a question or concern my need was immediately met. I thank the entire team for helping me with my refinance. I have told several people how happy I was using Quicken Loans (Rocket Mortgage) and will absolutely recommend them in the future.

Overall, good experience. I liked the primarily digital uploads and “portal.” The people I dealt with were nice, professional and understanding. My annoyance came with the vast amount of document submissions. It felt like the whole system is set up for “two W2s and done”. As a small business owner, I felt there was SO much verification of income, assets, etc., that wouldn’t have been necessary for regular employed people. A “small business owner” focused representative team would be helpful and help streamline the process. Otherwise, very happy. Will definitely use QL again if I ever refinance or buy.

Excellent service. Everyone was very professional and helped with everything we needed. Always on time and available for us. Moe ** and Ebony ** were just a call away and they made the experience very pleasant. Would recommend 100% and would work with them again.

The process from start to finish went smoothly. The reps with whom I spoke were very professional, friendly and helpful. The online platform is fantastic and was an easy way to track the process. I highly recommend and would use Quicken/Rocket again.

Quick and efficient and met our goals for refinancing. We got rid of the PMI and got a lower interest rate. The people we dealt with were friendly and the closing was very quick and efficient. Now wish we could stop getting ads from rocket to refinance.

Greatly satisfied. Good experience. Have no problem communicating with Quicken Loans understanding their messages and would like to recommend them to my friends as needed. There was absolutely no problem to make them my understand my situation and get a good response always.

Everything went smoothly and quickly. We have been with y'all for years now and before we moved to Oak Island while in Ga. I would recommend your company to anyone that is buying or refinancing. Thank you for having great employees that are always willing to help when they can.

Rocket Mortgage was fantastic from start to finish and I recommend them to anyone who wants to experience an efficient process of obtaining a mortgage or refinance. They couldn't make it any easier to obtain a loan. From the very beginning with starting the application process, through the appraisals, to closing, my loan officer, Noah **, owned the loan through the finish line. And thanks to Rocket mortgage, I got the credit card monkey off my back!

You made the process so easy. I was able to correspond by text which was great because I hate talking on the phone. :). I was reluctant to refinance because it's always a painful process, but you made it easy.

Chad did a great job helping me through the loan and greatly appreciated he helped step by step and it was very kind, knowledgeable and helpful with everything in any questions that I needed answered. Thank you and others are very helpful when needed help or ask questions including Rob. The whole team was great so far.

Everything went smoothly from start to finish! Everyone was courteous, helpful and friendly. I would highly recommend Quicken /Rocket Mortgage to my friends and family. Submitting documents was easy. All staff that I interacted with were helpful and knowledgeable. Thank you!

It was a swift & smooth loan process from start to finish. The contact person we dealt with was very pleasant, knowledgeable, & remained in contact with us through all the steps of obtaining the loan. The final signature was much faster than we anticipated & far less stressful!

My experience was so quick and painless. I would definitely recommend Jennifer ** with Quicken Loans. Her customer service was absolutely outstanding. She handled everything, and was very responsive to every question I had. Thank you for my experience. I will spread the word for sure.

In the past there was always delays, and people not responding for long periods of time. But working with Rocket Mortgage for my refinance was great. It was so simple, easy, and quick. I would definitely recommend to friends and family as well as any of my future mortgage needs.

I would highly recommend Quicken Loans to anyone looking to purchase or refinance. I have used them 3 times to refinance - every time I have saved significantly on interest rate each time. Their online program is easy to use. It integrates with text messages to notify you if there is a to do item. My refi closed super fast. Would recommend to anyone.

Our loan process was smooth and I like using the Apps because it’s very convenient signing and downloading documents and there are always an update to double check. The Agent Specialist was very helpful and very professional. I will definitely recommend Quicken Loans/Rocket Mortgage to anyone interested. Thank you so much.