Rocket Mortgage Reviews

Everything, from the inquiry to signing of the forms, went smoothly. I was very pleased. There were a few bumps along the way but all in all a good experience. The staff seemed knowledgeable and very helpful. I am happy that my wife had me look into Rocket Mortgage.

I had a wonderful experience throughout the closing process on my home. Naven, Julie, and team were stellar to work with and made the whole process smooth as butter on toast! Would happily recommend them to anyone who is looking to purchase a home.

Andreas ** was absolutely world class from the start of the loan process all the way through to the day of closing. He was available to me day and night and held firm with every promise that was made. Anytime we needed an escalation he personally sought out PJ and resolved the issue within what usually turned out to be an hour or two. Even at closing when I know I was supposed to be working with someone from that team, Andreas took my calls both at work and on his cell. He made Rocket Mortgage look hands down the best world class in customer service in the industry. I would strongly recommend anybody in my Family or Friends to rocket as long as the professionals were in line with how Andreas conducted himself. I give Andreas and Rocket a 11/10 and definitely a 5 star rating!!!

From start to finish, all professional staff, courteous and knowledgeable. Helpful and efficient. I will definitely recommend Rocket Mortgage to my friends who might be in need of the many services offered. I was having trouble finding a survivor, and they managed to get one for me. I’m a happy camper now.

I have been with Rocket Mortgage for quite some time. Earning in excess of 12K monthly, I was in a position to finally get into a 10 year fixed at 2.25%. Great deal, excellent service, really impressed. Found myself unemployed for the first time in my life in January of 2022, and struggled meeting all obligations. I have never missed a mortgage payment since I have owned real estate, over 40 years! I received an offer to start working in January of 2023. I contacted Rocket in August about options. I had read that they could defer a few payments to the end of my loan. Instead I was set up on a "forbearance" program. Found out they will only re-structure my loan and add 4% and additional length to my loan. After to speaking with multiple reps, including the "executive team" , they advised me that this what they decided. When I advised them that I was mislead, they said, "It all in your documents."

This was the easiest platform and customer service experience I’ve received while trying to refinance. Amazing. I tried Wells Fargo prior to this and what a nightmare. This was by far the best experience I’ve had! Thank you. I could not say enough about the great service I received. I would gladly do business with rocket again.

The process was well outlined by Darren who gave us the initial numbers to give us the cashback we wanted and get us a loan we could live with. He acted quickly. We figured we would need to provide all of our essential financial data. That was no problem. The only hitch was the time from beginning to end seemed to be a little longer than we anticipated. We started the process in mid-October and we didn't close until late December. It just seemed to be long by a few weeks.

I cannot begin to say how pleased I was with the whole experience. I had tried another company before Rocket and had poor service and basically a runaround. Rocket took care of me and made sure I was up to speed with everything. I'd definitely recommend them to anyone who needs loan services.

I was extremely nervous to utilize an online mortgage company. It seemed so impersonal. For some this is the biggest purchase you ever make in your life. I will, and already have recommended Rocket Mortgage. Ashli, and Scott were top of the line. Any time I had a question, it was answered. They were knowledgeable, sincere, and efficient. Going with an online company I really thought it would be a lot of phone tag, emails, and waiting. I never waited more than an hour before someone replied, or called me to touch base. That’s not including the touch bases to reassure me that everything was moving along as planned, or to just check in and see if I needed anything.

Kyle was just a total rockstar to work with. He made everything so easy and always was able to answer all the question asked. He was a blessing to have for our mortgage. The help Kyle have was very helpful and heart felt. He was always on top of the process and helped my wife and I feel comfortable. Thank you Kyle.

We had a great experience with Rocket Mortgage. Everyone was helpful, and the process was easy and quick. Every step of the process was available for you to see. The system was amicable and easy to use. The closing was done in a professional and timely manner

I was able to apply and upload all necessary documents online, making the process easy right from my home office. I had a dedicated representative throughout the process. They sent an appraiser to my home and completed an appraisal. When it was time to close they sent a notary to my home. I was very impressed by the level of ease and service I received. Highly recommend.

My husband and I had a wonderful experience with Rocket Mortgage - our Rep - Jessica ** was AMAZING - she answered all my questions quickly - always had me ready and one step ahead - the website is so easy to use and helps you stay on track of what you need to do and upload - plus we learned a lot about the lending process - we had a five star experience and DEFINITELY recommend to a friend - our realtor also loved it and will be referring Rocket Mortgage as well.

Working with Duane, Josh, Kesha, and Slaven was incredible. They were knowledgeable, professional, and efficient. The website made it easy to upload/download documents and it was easy to navigate. It was a pleasure working with all of them and I would recommend Rocket to others looking for a mortgage.

We have worked with Quicken Loans/Rocket Mortgage on many different mortgages. For the 1st time, the process was difficult and frustrating. All of the employees were very nice and helpful. The frustration seemed to come from the fact that each person was SO LIMITED in the information they could see or access. Even our main loan contact could not see our file one we were in process. That really limited him from helping us when the process got into trouble.

Thank you to everyone who helped with my refi. It was a wonderful experience from beginning to end. Any hurdles were easily overcome by various teams throughout the company with an easy resolution. I could not say one negative thing about the process.

Ashley was awesome and Rocket Mortgage was great!! It was painless and fast. I cannot say enough good things about my experience. The whole process took less than 30 days to close from calling Ashley to closing. I will be using Rocket again if I ever need to purchase or refinance again!

Devin ** should be commended for such top tier service. He made the process streamline and stress free. From the very start of the process he kept me in the loop and communicated with me via text, email and phone calls. I never worried about the process!

My Rocket team went above and beyond from getting me prequalified, to locking in my rate, to expediting inspections so that I could close on my new house in the shortest time. Definitely will be using them in the future for any new purchase or refinance.

Refinance was a great experience with knowledgeable and friendly staff that worked very hard to get me the best rate that worked with my personal budget. I would recommend Rocket Mortgage for anyone looking to start a mortgage or refinance an existing mortgage.

It was such a smooth transition from Quicken Loans to Rocket Mortgage. Signing paperwork online was great so by the time the person who had all the paperwork came over everything went so quickly!! I would highly recommend Rocket Mortgage to anybody!!

My experience with Rocket Mortgage in refinancing my mortgage was outstanding. Tarick ** was exceptional and very professional. He explained the process clearly. All the staff I dealt with were very helpful. The whole process only took several weeks. I appreciate the great customer service.

Do not trust this mortgage company. A bunch of liars and thieves. Never gave back my money. Natalie never gets back to you on calls. Terrible customer service. Doesn't go beyond for you. Tells you what you will get and lied. Paid them 500 and never got it back. Stay away.

My experience was very smooth, by that I mean that Tiffany was very clear when describing my options and how each of them worked, and it showed me which one was more beneficial to my financial situation. The only thing that I found to be inaccurate was the fact that I would have two months' grace before I started my repayment process, I was looking forward to having that time to get fully ready. However, it was not a deal breaker and I was very pleased with everything else.

I writing to express my total dissatisfaction with the process, after being approved for a loan and spend a lot of money doing reparations in the property that we want to buy, my wife and me discovered that they did not want to approve the loan because we needed to replace part of the roof. We had already invested a few hundred dollars in the property and we had a grant for the total repair of the roof of the property, which we could only use once we signed the closing papers. We will never use Rocket Mortgage services again, time and stress are irrecoverable.

If you have a choice of Mortgage Companies and their servicers, do EVERYTHING you can to avoid Rocket Mortgage. Their staffs are typical Detroit-breakdown. No ability to deal with you as a specific customer. Only thing that THEY SAY matters to them is to follow processes which grind down the customer, regardless of loan-to-value metrics or the customer's needs. I had an insurance claim for a new roof for $29,840 and they withheld $22,604 of it in an ESCROW account which I can't access - with no instruction or notice how to navigate their "system". Scammed by roofers. Scammed by insurance. And now scammed by Rocket. NOT the Dan Gilbert I know.

Chris was very educated on the loan process. He went above and beyond to help me on the purchase of my new home. This is my first time buying a home and I am no spring chicken. I was clueless on everything. Chris walked me through it all. He even answered emails late and on weekends. I wouldn't of been able to get my house without Chris **. He was amazing.

Megan ** was very helpful. The process after working with Megan got frustrating as there were about 4 or 5 other people. It got frustrating talking to so many different people. But we were overall happy with the beginning and the person who helped at the end. Sorry I don't have her name but she was a good person to close with.

I can’t speak highly enough about my experience with this company! From start to finish, they made it incredibly easy and seamless. Everything online and digital signing when possible. Contact via email or text or phone and always checking in. The online platform was super easy to navigate and use. Every single person I dealt with from start to finish was very knowledgeable and friendly and always willing to help and go above and beyond to make sure I had what I needed. I will recommend to anyone in the future and will stick with them for any future purchases.

We had absolutely no trouble with the loan process. It was quick and easy. We would recommend Quicken Loans to anyone looking to borrow money. We were shown, in our opinion, the highest courtesy that could be shown. We never once felt we were being pressured into anything we didn't want.

Tyler ** was our banker and was excellent to work with! He understood our numbers and worked timely on everything we needed to get done! The entire team at Rocket Mortgage was a pleasure to work with! Everything was explained thoroughly and if we had any questions, they were answered timely and in detail!

Everyone I worked with was extremely helpful and helpful. Renee was the best to work with. Extremely helpful and very pleasant to work with. She helped me save a ton of money having me get quotes for insurance on house and auto. I was extremely impressed at the prompt service we received. I want to thank the entire team.

I decided to give this company a try because I’ve come to know it as a ubiquitous brand in home loans. At first, everything was great and easy, everyone was super responsive. Was told by my loan handler that he doesn’t take on anyone unless he knows it’s a slam dunk. Bragged about being on CNBC (which admittedly, did make me think I was in good hands). I explained that I was a 1099 contractor and that my income has been a problem in the past. Was told to rest assured that these things will not be an issue with him handling my loan. I noticed my closing costs were exceptionally high, and when I inquired as to reason why, they were magically able to drop them by $7000 with the same interest rate.

Rocket went over the top to close on my loan. My agent was Kwesi **, he was excellent and went over and above at his job. All other support prior to closing was extremely helpful and very polite. Completely satisfied with the level of service I received.

Quick and simple. The account representative that helped us out and walked us through it all was very professional and efficient. The process was so easy and quick. Even the local closing attorney was extremely courteous and professional. The paperwork was all filed and received as promised. Yes, I highly recommend your company.

Very competent people helped walk us thru the process of securing a mortgage and kept us informed all the way thru by telling what was needed to get the loan completed. All of the staff we dealt with was very courteous and knowledgeable.

My first experience a few years ago was not good. But this one was so much better. Julie was awesome and made me feel like I was in good hands. The whole team was informative and listened to what I wanted and needed.

The staff I worked with were friendly, and easy to work with. I was kept up to date on the steps I needed to have done. Along with how far I was in the process. The person I was given for my closing was nice and very friendly.

Rocket Mortgage was great from beginning to end with my refinance. The process was fast and efficient. 99% was done online which is so convenient. My banker, Matt, stayed in contact but did not over assert himself. I would highly recommend Rocket Mortgage for any of your home purchasing needs.

The Rocket Home and Mortgage service was excellent! The team that was assigned to me answered all my questions and directed me through the entire process of both selling and purchasing a new home. Clay the financial lead ensured things stayed on track and communicated next steps throughout the entire process. The team was a pleasure to work with.

Folks were nice, professional, helpful. We were able to get money to pay off bills as part of the refinance, that is why we wanted to refinance. It was a higher Interest rate than we had but we were assured we could lower it later when rates came back down. Our only problem was the "cost" to do this seemed high. We wanted to stay with You, so even though the cost was less elsewhere, we stayed with you.

My experience with Rocket Loans in 2022 was a lot different than my experience in 2017 and not in a good way. Our loan was held up as the wrong type of inspection was ordered, an inspector was here for 6 hours on a Sunday, she even said she didn't know why they ordered that type of inspection, then we were lied to and told that it wasn't accepted because we didn't let them take pics of our son's bedrooms as he was sick having his wisdom teeth just removed, the person who did the 6 hour inspection told us the truth that Rocket told them they ordered the wrong type inspection and needed a traditional inspection, this had us very angry that we were lied to and it also made our loan take longer than it should have, we almost pulled out and went with another lender, but didn't want to lose even more time. Jennifer was wonderful though, was not her fault.

All employees were helpful. When calling and talking to whichever person whether Justin or Reem they always got back to me fast depending on the questions or time of day. Great team all around. Thank you for allowing me to get my first home.

This was my fourth experience with a refinance and by far the easiest and quickest process to date. The person who handled my account was very knowledgeable and accessible and answered all my questions. 99% was done remotely. Their portal was very user friendly! My circumstances were challenging, and they went above and beyond to get me to closing. Closing was at my home and took 30 minutes tops! The customer service is exceptional.

Use extreme caution and if possible, just go with someone else. What they don't tell you: THEY WILL SELL YOUR LOAN FOR PROFIT. They will tell you nothing will change but this is NOT TRUE. Here's the story: The process started easy enough, the agent whom I was dealing with made everything sound super easy and I genuinely liked him at first. A big selling point of our home was the monthly payment. We were determined to stay within a certain range. The price we were given was a bit higher than we expected; however, the agent informed us that there was a PMI on the loan. He said that its a bit more to pay now... but being that we got SUCH a good deal on the house, we would only have to wait around a year to get this off.

Went fairly smoothly. There were a few glitches on getting forms signed and back in a timely matter. But once everything was in closing happened pretty quickly. It would have been quicker if the payoff went to our account, and we could have paid down our creditors a lot faster.

Our senior Banker, AJ, was the best. He explained every step of the process to me and made sure we were getting the best deal possible. I turned to him whenever I had a question or concern and he always took the time to listen. The process took about 60 days from applying to closing. Highly recommend Rocket Mortgage.

Our experience was good. The only thing that irritated me was trying to get in touch with our contact person. I would call and leave a voice mail to call me back and she didn't. I'd call again...same lack of response. I was just about to give up the whole thing when I finally got to talk to someone who helped and from then on things went smoothly.

Rocket Mortgage Rocks. The process was effortless and we closed within two months. The Reps we dealt with were on point. Thank you Jessica and Thank you Nick! Yes, we would use Rocket Mortgage, again, if the need arises. We will definitely recommend Rocket Mortgage to friends and family.

Starting July 2022, Rocket Mortgage request documents in an effort to assist with a past due mortgage that remain after bankruptcy 13 voluntary dismissal. An application was required, which was received and completed. Documents requested were sent multiple times, and the reply continues to be "we did not get them". Fed-Ex was sent more than twice to request the same documents over and over. Several calls were made to Rocket Mortgage with the person from the accounts resolution team confirming the documents were received, but may have been crossed in the mail and it would be noted that the information was received. However, this went on for several weeks with an account resolution team member confirming, "Yes we received and maybe it just cross in the mail but this has been updated."

My experience with Rocket Mortgage: Before you say I should have bought with someone else...It isn't that simple and I'm not interested in hearing that because it isn't helpful so just don't go there. We bought this house with Rocket Mortgage in June 2021 with Brian on the loan and both of us on the deed, written as Joint Tenancy with Rights of Survivorship. Basically that meant if one of us died, the house would automatically belong to the other. Brian died in November. I waited to notify them because I was afraid they would foreclose on the house, but as I learned more about what happens when your spouse dies with an open mortgage, I realized Federal Law prevents a mortgage company from foreclosing on a home loan where the payments are kept current and there is a successor in interest.

It was pretty good overall. I've done several re-fi's in the past with Rocket, but this is the first time I had to provide my own Title Insurance company. Also there was some delay in the closing because my wife is unable to sign documents anymore and I became legal guardian/conservator for her. There was some mis-understandings on Rocket on how to deal with it. But overall I am happy on how it all went.

I recall being told that part of the monies taken out would be paid to my debtor(s). But in fact, Rocket Mortgage drafted checks and mail them to me directly. I found this to be a great inconvenience as everything is done electronically these day. ll I believe that Rocket could do better in this area. All the other lenders provide a web portal where you can enter the your debtor's name and account number and submit payment approval. Additionally, Rocket has no safety net for discriminating (racist) home appraisers.

As repeat clients, the service we always experience is above and beyond and we feel Rocket Mortgage has a built in WOW factor for total concern for customer resolution. And the professionalism and ease in each process from beginning to the end are impressive beyond words. Thank you for our relationships and years of consistency. You ROCK!

Customer service is outstanding and I am all satisfied with the service that I received from Rocket Mortgage. For every question that I have rocket mortgage representative is there to explain until I understand what I need to know. It’s also easy to reach out whether by phone or by email response is quick and always enough for my satisfaction. Thank you!!

My experience with Rocket Mortgage was fantastic. I could not believe how easy it was. Brian **, who was my primary lender, was great. Also, the team of individuals who responded to me when I had a question were very efficient and timely. I sought a refinance to pay off high interest credit cards, (which have been cut up-smile) and now I can concentrate on paying off my mortgage and just enjoying my life without much stress. Thanks so much.

Rocket Mortgage made our buying a new home so easy & smooth I couldn’t believe it! I started out with someone else & they wanted me to several other things to get approved & it turned into a nightmare! So I tried another way & they wanted to charge me a small fortune & I found out the way they recommended me to the paperwork was fraudulent! Then I tried Rocket & I was amazed at how easy & smooth they made everything! Thank you to all those that helped us in our journey. Even with all the hiccups along the way they still made it smooth sailing & now we’re in our new home that we all adore!

Started refinancing in March. Jump thru every hoop they ask. We moved all of our house stuff into our attached garage due to me waiting on a liver for a transplant so when the appraisal was done they said my house was Abandoned. Which there was some stuff in the house but we were trying to remodel. After about 6 months we were denied because all of my furniture was not in the house. Worst Experience we ever had.

I tried twice to pay off this company of, per their instructions, I was NOT able to accomplish that. Once was due to their dinging my wire $50 and then they said my pay off was short that amount, WTH was that about, they then also dinged me another $50 to return the wire, thank god my bank credited me back that amount but as far as every doing business with Rocket again that's very slim to NONE. They are very accommodating at the the start and then pass you along to many, many, many others to the point where you don't have any one person you can connect with that really understands you as a customer! I WILL NEVER AGAIN USE ROCKET AND I HIGHLY RECOMMEND THAT YOU DON'T EITHER!

Rocket Mortgage offered extremely competitive interest rate and processed all the paperwork efficiently and effectively. All Rocket Mortgage personnel with whom we dealt were friendly, helpful and knowledgeable. The entire process went through smoothly and in a very timely manner. I would use them again if I needed to obtain another mortgage.

Great, streamlined process! Orlando ** was our initial contact and was there throughout. Documents were only submitted once. If we had questions, the answers came promptly and completely. The few people we talked to were very knowledgeable and always courteous.

From the start all the way to the close was a very agreeable experience. The people we were in contact with were very helpful and friendly. Whenever we had a question, they were very quick to respond. The Website is very user friendly, as well.

I loved working with Joshua **, he is the best. He makes certain whatever he tells you is consistent with what is being done. I like that. He goes the extra mile for you. Nothing but good vibes. The team was a little unorganized, but asked for the highest rating, without providing a service.

I had a great experience, my loan officer was the most helpful during the whole process. He made sure that if I had any questions that he did not mind to help. He was absolutely informative on everything, and communicated well with my realtor and selling agent.

I can't believe I own a home thanks to Rocket Mortgage. My broker agent Adrian **, went above and beyond in helping my dream become a reality. I thought owning a home would be too much for me to handle but Rocket Mortgage helped in all aspects of buying a house. They found me a good mortgage rate, and the lawyer to close the deal. Thank you.

This was my first time working with Rocket mortgage and would recommend Rocket mortgage to anyone for any mortgage needs. Very professional, communication was on point every step of the process, friendly and helpful staff. Closing was fast, convenient and efficient. I will definitely be using Rocket Mortgage in the future!

With my new mortgage refinance I was so thrilled to get away from Mister Cooper and their 10.95% interest. Now working with the wonderful company of Rocket Mortgage. That's really gonna be a big help to me with their 4.99% interest and also I really appreciate the Friendliness of the employees and also they are professionalism, they were top notch and I almost wanted to process to continue simply because it was such a pleasure having them working with me.

Hi we refinanced our loan and they were super helpful and very kind as well. I would highly recommend them to anyone that is looking for help or a loan. Our daughter also has a loan with them as well.

Working with Steve and crew was great. I was always kept in the loop as to the progress of my refi. In today's world it was comforting to have a great company that still has great customer service. Thank you.

Thank You Rocket! It was a very smooth and easy experience using your online services... Submission of documents and the quick turnaround time made the loan pushed the process. I took advantage of your in house fsbo team and it was fantastic to get my purchase agreement made without having to rely on a realtor. The best part of the whole process was your people, from Lynn ** getting me into the right mortgage product and answering all of my questions quickly and knowledgeably... She took care of me like family and never let me feel I was out of the loop through the whole process. Hats off to Gary ** who also did an excellent job in the process of keeping me informed. Thank you so much! We are enjoying our new house and y'all were a part of that.

Except for the requirement to pay for a $1100 appraisal by a person chosen by Quicken Loans, the mortgage initiation process was fine. About 8 months later, the mortgage account was flipped to Mr. Cooper and the nightmare began. Quicken stopped accepting my automatic payments BEFORE Mr. Cooper was ready to accept payments. I had no idea that my August 1 2022 payment was cancelled. I got a letter from Mr. Cooper dated August 11 2022 and I went to their website immediately and set up autopay. The website was badly designed and I had to manually enter all sorts of information that could have been transferred. I received an evening phone call confirming that everything was okay and the representative could see that I had auto pay.

Loan originator Vincent was very competent. Processing was pretty smooth, communication was very good. Checks to pay off other expenses were issued very quickly. No unreasonable requests or conditions were issued. Overall one of the best closings I’ve ever had.

Let me preface this by saying that I've worked in the mortgage industry for 5ish years. I have worked on both the title and the lender side as a closer, document reviewer, etc. I was around when the regulations switched from HUD to CD, and have written several training guides for various companies - I know the regulations and how they can be interpreted.

Misinformation. First the Mortgage stated I would receive a 5000 and change. No one had a clue they saw 3900. After speaking with 5 people it was decided to give me 1100. That couldn't happen until they researched the calls. Also I referred a friend I was told there was referral program. 4 people stated there was a program no one got back to me on details. I spoke to manager no program exist.

William ** was our first contact. And he was pretty helpful throughout if we had any questions. Always professional and got right back to us if needed. Never did a mortgage all online like this. It was a bit challenging but we were able to handle it, and it worked for us!

Kind and courteous, very knowledgeable. The loan team worked very hard on my behalf. They were available via email or phone daily. I'm very happy and pleased to have them as my mortgage team. I would without a doubt recommend Rocket Mortgage to others.

John ** was great to work with great knowledge of all he was doing. All the others at Rocket Mortgage were awesome too. That includes Amrock to Brandon ** the appraisal person. Everyone was kind and polite and never lost patience with me. Thank you.

I submitted an online inquiry with and subsequently received somewhere between six and ten calls a day from you. The idea that you would attract a customer by blowing up their phone for a couple of weeks is ridiculous and I'm so annoyed by the experience that I'm not interested in hearing whether or not you can help me with a home equity loan.

We are extremely please with Rocket Mortgage especially with Mr. Robert **, NMLS#**. He provided prompt assistance every time we needed it. His knowledge and professionalism were unique and he always went the extra mile to ensure we were satisfied with the information and service that he provided to us. We appreciate his help and we will be recommending Rocket Mortgage to all of our friends and relatives.

We contacted Rocket because the regional bank we were working with did not offer many options. Rocket had an interest rate/points/down payment combination that suited us. They were able to pre-qualify us quickly, which was very helpful. Rocket personnel were friendly and considerate, though a bit "hard-sell" initially.

Rocket Mortgage was the best!! My first call I got Corey **. He was amazing. He made our process so easy. It was such a smooth process. He was so professional and a pleasure to work with and just the whole process was so easy and smooth.

Everyone I worked with was wonderful. They kept me up to date on the process. The condo department dropped the ball. They inverted the phone number and was leaving messages at a wrong number. If they had listened to the recording, they would have known that. All in all, it was great, especially on such a short timeline.

We finished making payments. We needed our escrow funds to pay our tax bill. They were supposed to transfer the funds electronically. We received an email that they would be mailing the check. Requested they overnight funds, they refused. Too stressful an experience. Terrible customer service. They do not care about customer service. Would never recommend.

This is the second time we’ve used Rocket Mortgage. Both times were excellent. It’s so refreshing to speak with staff that let me know through their tone and actions they actually want to be on the phone helping me. Thrilled with RM! Telling all my friends! Thank you - Robert **

During our home buying process we had a lot of ups and downs but Garett was amazing, 5⭐️. But the second agent we had Erik was not amazing. They took over two weeks to verify the HOI then over two weeks to verify my husband's employment which is the Air Force meaning he has signed his life away for the next four years. At least 4 times they threatened to move our closing date to no fault but their own not ours. It’s not only our time that was being wasted but multiple other parties' times. It was honestly unprofessional how many time we had to call and get the ball even moving up to the day before closing. If Garett had been there the whole time I think it would have been better since he actually tried to keep us in the loop and was amazing. Erik gets 2.5⭐️

We used Rocket Mortgage (aka: Quicken Loans) to refinance our home. Everyone we dealt with was friendly and super helpful. They always responded to us quickly, and answered all our questions, even the most difficult. They were honest with us at all times, even if it might not have benefited them. The whole process was done quickly and efficiently. We will definitely use them again, if necessary, and will recommend them to friends and family.

I felt the team was engaged and stayed on top of my particular situation. The follow up was amazing and when they didn't know an answer, they told me so and then got back to me promptly. I wish my contractors had been as considerate and communicative!

I contacted Rocket Mortgage to get a loan for a new home. The people I worked with at rock mortgage were all very helpful, professional, and friendly. They all helped complete the mortgage process in a timely manner. 10 out of 10, would do again.

Very satisfied with Emily **... However we closed on August 1 and we still had to pay for August with our new mortgage due September 1. We did NOT get the 1 month skip for the mortgage payment!! The numbers got very sketchy after closing and we have yet to receive any reimbursements as of August 18.

Very knowledgeable, patient and professional banker to deal with as a first time home buyer. I will recommend him to everyone. His expertise and friendly patient demeanor meant quite a lot to me as I had no idea what to do without his guidance and support anytime of the day or evening!

From start to finish in my home mortgage application process, we were treated with courtesy and respect by all of the Rocket Mortgage team. It was almost effortless and it was a real pleasure having them handle a normally stressful procedure.

Very efficient and easy. Took only a couple of weeks. Very friendly and helpful. All done online and submissions were completed easily and quickly. All promises were kept and questions answered promptly. 3rd mortgage with Rocket and will use again.

Everyone I worked with was pleasant and professional. All questions answered promptly and service was awesome. Timeframe for process exceeded my expectations. I appreciated the realtor I was referred to and he was great to work with. I have already referred other family members and friends to both the realtor and Rocket Mortgage

I have been a happy customer for 10 years and this last refi experience has made me want to run screaming from them. They promise way more than they deliver and the banker is just a salesman trying to make a commission.

We were pushed out four weeks by the lenders and teams they work with and then ** hard out of our two months before first payment was due, highly unimpressed with the company and would never recommend. Glad it's done and over and personally never want to deal with any part of Rocket again. Cheers.

Everyone was helpful, dedicated, and knew what to do to keep us moving forward. The lender on our sale home was constantly behind, rescheduling our closing, changing dates, and it put us all in a complicated place for the purchase of the other home. Fortunately, all the Rocket team kept us going, adjusted as needed, and the realtor called the seller of Washington Avenue to keep them updated and get extensions for us. We finally were able to sign papers on both ends July 21st.

This is my second experience with Rocket Mortgage and again I was very pleased with the thorough and professional way my business was handled. All the agents I dealt with were timely, concise and assuring. All facets of my transaction were a pleasure.

Everybody I interacted with was knowledgeable, courteous and professional. That, combined with the online dashboard which is simple, yet elegant, let me know exactly where I was in the process. It was a remarkably pleasant experience. So the refi experience was awesome.

We refinanced our home for shorter term and consolidated some other debt into the loan. Throughout the process, all staff were pleasant and easy to deal with and were receptive to our questions and concerns. The process was smooth and convenient, including having the closing at our home and during a convenient time for us.

We recently refinanced our home with Rocket Mortgage and could not have better things to say about our experience. From start to finish, we were kept informed of the progress of our loan and appreciated the ease of access to our documents. Every person we worked with was knowledgeable and easy to work with. Highly recommend.

Everyone at Rocket Mortgage were great to deal with, they did what they said and helped us with everything we needed to do to get our loan setup to be able to close on our house in record time (we managed to get it done 20 days before the deadline).

It all started with a dream of home ownership as I started a new job in the other half of the state. Times were looking bleak with the market noticed looking great and rates going up. But Rocket came through and had the lowest rate I could get for a 30yr fixed. The Rocket team put in a lot of work and help me through the first time home buyers process. Closing was on time and on budget and that helped a lot with moving planes and fixes to the house. Thank you Rocket.

We had great service from Ashleigh **, she was available whenever we needed her and was very helpful! Whenever we needed her to jump on a request she would. The entire team was very communicative about what we needed to do as first time home buyers that it made the entire process very easy. It was so easy that we were able to close a couple of days early.

When we requested preapproval, we were even sure we were buying a house. Kurt ** was simply amazing to work with. He continued to reach out and when we chose a home for purchase, he went above and beyond working with our realtor (who wasn't working to ensure things went smoothly for us) and ensuring things were in place for closing on an extremely tight and unreasonable deadline. I'm so impressed Rocket was able to make this purchase happen for us. HUGE shout out and much love to Kurt **!! Definitely recommend them for any future purchases or refinancing needs!!

The whole team was excellent. I started with financial support from Edward **. He really got the ball rolling in working towards getting our new home. Once his part was done, the other teams were really nice and answered all of our questions. They made us feel at ease thru the whole process.

Working with Hailee and the team was a great experience. We had many questions as this was our first home purchase. They were all so helpful! They were always prompt at returning phone calls and had answers to our questions.

This was done better than last refi with Rocket. Ali ** did an outstanding job to ensure the loan process went very smooth this time no delays. He stayed on top of any concerns I had and fixed them quickly.

Could not recommend Justin and Michael enough, they made the buying experience easy and fast! The whole team had my back the entire way. They all made the process simple and it didn’t take up much of my time by using DocuSign. I would purchase another home through Rocket Mortgage.

Elda was very confident, knowledgeable and professional! I really enjoyed working with her when I refinanced my home. The timeline was right on track as well. I would definitely recommend my family and friends to work with her! I don’t say that to too many establishments.

Was on the phone with them.for well over an hour. They told me that they would be able to give me loan. However after providing my personal info. I was told they couldn't do anything. They gave me no reason for denying my loan. After a week I started getting advertisements for their products both from USPS and email. It should be noted that I did go elsewhere to get my refi.

I doubt we could have made it through this move without the help of our Rocket team. They were absolutely there for us all the way -- always there to answer questions and explain things, always offering good suggestions and understanding our situation. Can't say enough about the support we felt.

I have refinanced my first mortgage with Rocket twice now and both times were an excellent experience. My only recommendation would be that the eclosing documents were released to the borrower the morning of the closing. My documents were released w/ in the hour of closing and required to be done prior to the closing agent arrival time.

My team at Rocket Mortgage were so helpful in my long home search journey in this market. They made everything very easy to understand and I never had to chase down an answer. They were readily available whenever I had any questions! 10/10 would recommend.

Rocket Mtg. made it very easy for us to refinance our home and receive some equity for home improvements. Everyone we dealt with was very professional and helpful. The whole process was quick with a smooth transition. We look forward to continuing on with our adventure and will let friends and family know about Rocket Mtg.

I was nervous about getting a mortgage loan online. The last time I had a mortgage loan it was all in person at my bank. Rocket mortgage made the whole process so simple. I can't believe how easy it was. They were extremely professional and pleasant. I wish I had refinanced sooner.

I have dealt with several lending companies in the past. I have never encountered such competency. Immediate response to any questions with an e-mail update and picture of the person I had spoken with. Each time I called I was able to speak to a live person who was quite knowledgeable. Several departments handled each aspect of my loan in a professional manner. I cannot praise Rocket Morgage enough and would refer you to anyone who is interested in a new loan or refinancing. Thank You So Much.

Everyone involved was great to work with, very professional and knowledgeable. From start to finish was stressful as one would think but the staff at RM made it easy as they could on my wife and I. I would recommend to friends and family to give them a shot on their next home!

The overall experience was not bad, the people I had to contact have been helpful. But the process of the creditor checks for loan payments is a hassle. Would’ve been much easier had they just sent the money into my account and let me paid them that way. Everything would’ve already been paid off and took care of by now. But since they required checks to be sent I’ve now waited 3 weeks to try to get stuff paid off, causing me to have to continue to make payments on those loans so they are not late. If I had it to do all over again I probably would not have went through the trouble.

Rocket Mortgage acquired my loan from another lender. Every month they now call me to try and sell other products. I’ve asked several times for this harassment to stop, to no avail. Absolutely terrible company. I always pay on time, and above my due amount - I don’t need to be pitched on products I have no interest in!

Rocket Mortgage is very thorough and helpful from onset of loan and throughout signing the loan at closing. Thanks for excellent customer service. I highly recommend! Everything went smoothly, precisely why I have been with Rocket/Quicken for decades on purchases of two homes.

The Rocket Mortgage team was extremely helpful throughout every step of the closing process. Joe ** went above and beyond to get us the type of loan that would work for us, and Lisa ** helped guide us through the rest of the mortgage closing process. I would highly recommend Rocket Mortgage to anyone looking for a mortgage lender. Thanks Rocket Mortgage!

My experience was great from the application process through the closing. Each step was explained and happened exactly as promised. I would definitely recommend Rocket Mortgage as a vendor. The entire process was exceptionally quick and accurate. Thank you..

Not very impressed with the process tough to talk to anyone- I still have dozens of questions that need to be answered. Need help still to make sure I have all correct information. I would like a phone call asap. Michael **

All aspects of the refinance process were handled in a smooth, timely manner. I was surprised by how easy the documents were received and sent. When I had questions or was confused Your Rocket staff was always available to fix or clarify my problems.

Rocket Mortgage was very thorough and efficient throughout my mortgage process. However, I was annoyed by the fact that rather than discussing loan terms with me, they added points to the loan by default. Despite me attempting to ask questions, I never received clear answers in regard to the way the loan was structured. Luckily, I had a friend in the industry who I was able to discuss my loan with. Most of this was because I was shuffled between several reps due to my main rep being on vacation, but that is more an excuse than a valid reason. Other than that, the rest of the loan team was excellent. Had they actually discussed my loan structure with me rather than making assumptions that I had to correct after the fact, this would have been a 5 star experience.

Said we were pre-approved for a set amount and that the rate was locked in but when we went to buy they pulled back and denied the loan. Went to another mortgage lender and secured a 2.25% rate for $500,000.

Everyone was knowledgeable and kind. We felt like we were really taken care of throughout the whole experience. When we did have a question we were connected with someone to help and the website kept up to date progress of where we were and numbers that we needed as we moved through the process.

Everyone I spoke with at Rocket Mortgage was personable and extremely knowledgeable about the entire process. They guided me throughout the process and answered all of my questions without hesitation. Without a doubt, I would certainly use Rocket Mortgage again.

From start to finish the whole process was very quick and done in a timely manner. Cody was very informative and knowledgeable. The attempt to close over the internet was a little much glad they had a gentleman drive out.

Very unorganized, the death certificate was kept when I was told it wasn’t going be! I was A copy would be fine and that they weren’t going to take it then Rocket Mortgage told me they needed the original so I had to send out and spend almost $100 to receive that original death certificate from Seattle, closing had to be changed and I was worried about the closing being on time due to me being out of town

All in all I had a great experience with Rocket Mortgage. I was a bit overwhelmed after being contacted by multiple members of my Team often about the same subject....It was rather confusing sometimes! I preferred to just have Tracy ** contact me as she was prompt and clear with her requests and her guidance was really appreciated!

All of the professionals from Rocket Mortgage that I worked with during my mortgage process were well trained and very professional. I highly recommend Jason ** as he went above and beyond on his portion of the loan. They were always ahead of schedule and kept the closing process stress free.

Customer service was The Best. They Definitely was on point with Everything very Professional and I’ll Definitely recommend Them. They walk you through Everything. My loan officer especially he made sure everything was good and he kept me updated on things that they Needed.

Marsello and the team was there to help and assist me with all my needs every step of the way. Rocket Mortgage as a company does a great job with educating their staff and making sure their clients are satisfied.

My experience with Rocket Mortgage was extremely smooth and simple. All the members of the team were there to help me with any questions and everything through the process. I could have asked for a better group of people if you paid me! There is no wonder that this is the #1 Lender out there. If I had to, I would definitely go right to Rocket again! No questions asked.

Michael was great. No pressure, direct and to the point....which I like. He did not hesitate if I had any questions and no question was too small for him to answer. Nice customer service experience. Great experience. I would not hesitate to contact him again if I am in need of any type of refinancing.

Getting a mortgage is never a fun process, but the folks I worked with at Rocket made this as pain free as possible. They answered the phone whenever I called, were responsive over text message, and made sure that I knew exactly what I needed each step of the way. I would absolutely use Rocket again.

Overall a very awesome and great experience. This was my first home purchase and Rocket made it very easy and pain/worry free. Everything was smooth, the customer service was impeccable. Nothing but the very best to say. I highly recommend these guys

Great experience, went much more quickly than expected and results were highly satisfactory. Got a great interest rate and a shorter term. Really helped make our lives easier and far less complicated as the refi allowed us to pay off several other debts and free up some much needed funds.

We are so thrilled with how easy and helpful our mortgage team was! I would absolutely recommend Rocket Mortgage to anyone looking a trustworthy company! We had to have a very fast escrow and Juan ** was always available to answer questions and worked very fast to secure the best loan rates for us!

From the moment I started working with Rocket Mortgage, to the moment it was transferred to the local company, every day I was told “this is the last thing” until it was transferred. Even important documents, that were absolutely necessary, were needed last minute. There were so many last minute “just one more things”.

Excellent experience, Fast process and was kept informed of each step. Our representative Dallas even contacts us over memorial weekend to update us on our appraisal. Would use them again in the future. Highly recommend Rocket Mortgage for new home loan or refi.

Everyone was exceptionally helpful and polite. Closing was an easy, straightforward process. Both the individuals with Rocket Mortgage and the Title Company were a pleasure to work with, and I would be willing to work with them in the future.

The guy I worked with was told if my payment was over 1500 month I didn’t want it! So what he did and we didn’t catch it was did not put my insurance and taxes into my payment because it would have taken it over and I would not committed to the loan from 20 years with low interest rates to a higher payment and interest and more years! Very dishonest people at Rocket Mortgage.

It was super easy to get everything finished on our end! Everything was very simple. We are still waiting on the checks to payoff our debts, which is odd. Rocket Mortgage also sold our information like crazy and we are getting so much spam mail at our home address that specifically states it is regarding our Rocket Mortgage. Otherwise, it was great!

Two separate bankers attempted to add small debts to my loan amount without my authorization. When confronted both claimed an “accident “. I strongly feel this was planned and possibly the result of chicanery. Both bankers knew full well that Ihad fund’s to personally pay . Had I not scanned the estimate. I would have been a victim.

Rocket Mortgage has the best team! They went above and beyond helping us buy our dream house. We will never use a different mortgage company! The process is so smooth and works well! The staff is exceptional! The closing process was very easy and the best part!

From the first phone call with Patrick **, each step in the process was handled with ease. Talking with company representatives on the phone, or completing the information on the internet, everything was clear and concise. The speed of handling the mortgage transaction was much faster than I expected.

This is our second time using Rocket Mortgage to refinance, and I cannot say nice enough things about it! Every person we spoke with, emailed with, and chatted with online was kind, courteous, knowledgeable about our issues, and very helpful. I cannot say enough good things about the experience.

All contacts with the organization in almost all cases was handled professionally. One person did not, and it turned out that person was in the process of leaving the company and so some loose ends had to be understood and finished during the loan process.