Rocket Mortgage Reviews

Latoya needs too slow down when she is talking to the customer. Other than that, everything went smooth. I will suggest and recommend Rocket Mortgage to our friends if the need arises. Robert and Linda

Great experience from start to finish. Online tools allows me to easily complete and monitor every step in the process. Each representative was very professional. I will recommend to others and will utilize Quicken Loans again.

When we started the process we were dreading the process. But to our surprise this was the simplest experience we have experienced. The simplicity of uploading our documents to the patience of our advisor. Thank you for making our experience go so smoothly. Definitely would recommend to EVERYONE.

A “quick close” lasted 3 months. We overpaid and was told we will immediately get our overpayment back. It’s been 3 weeks with no money back to us. You all pray on disabled veterans! My husband’s mother passed away and we had to borrow money to go to her funeral. I will tell everyone I can to never use you!! I will be filing a complaint with the BBB and anyone else I can!

My experience with Rocket Mortgage this time was excellent. They kept me in the loop and let me know if there’s anything else I need to do and how to do it. I really appreciate the service I got from all who were involved. Thank you.

The start was easy and fast but after that there was NO communication. We had called, texted and emailed questions and received no response. The closing was easy and quick. Amrock did answer some of the questions before our closing. We have family working for Rocket but we did not receive a discount nor did the employee receive anything for recommendation to Rocket. Everything is done by computer so I'm sure you could have rectified the problem.

Morgan was very helpful and made assembly of documentation relatively painless for my technology stressed life. After over 60 years of closing sales and refinances this was by far the quickest and least stressful. I will definitely recommend Rocket to anyone purchasing real estate.

My Loan Agent Carlos was great. Rocket process was pretty simple. AmRock was terrible. Payoff checks were never sent out to me. Had many emails with them and took over a week past closing to get them to reissue checks. Terrible customer service. On my previous refinance with Rocket, AmRock was a hold up on closing as well back then. If I have need for another home loan in the future, I probably will shop around due to the two bad experiences with AmRock. I’m assuming that Rocket owns AmRock.

The people at Rocket Mortgage were quick and efficient. They were extremely helpful in every aspect of the refi. During the submission of the refi request, at the closing, and then at follow up. Any questions we had were answered right away.

Rocket Mortgage is without a doubt the most organized and efficient company I've done business with. I was kept well informed throughout the process and always got a quick response to any questions I had. A Plus to you & your staff.

This is the 3rd time we have used Rocket Mortage (used to be Quicken Loans). Super friendly, very helpful & knowledgeable and the ease and transition of everything went smoothly. I would highly recommend Rocket Mortgage. Everything was online and then we closed with a Notary at our home residence. Thank you for making our refinance experience great.

Rocket Mortgage has a professional, courteous staff who provide efficient, cost-effective services, whether purchasing a property or refinancing. During our refi process, our mortgage banker searched several options available to us to ensure our rate was the lowest. We highly recommend Rocket Mortgage.

Did a last minute loan to try to get the purchase completed in the 2021 tax year, and Rocketmortgage came through in every aspect: title, inspections, great rate, good communication, checklist of what needed done and when, and pleasant folks to work with at every step.

We really enjoyed this experience. It was very quick! The rate was great! We cut five years off the loan. I would definitely recommend Rocket Mortgage! The loan was completed in three weeks. It was very, very easy, fast and efficient.

Rocket Morgage purchased my mortgage from Nation Star d/b/a Mr. Cooper effective 12/1/2021. You created loan number ** for this transfer. I was contacted by one of your representatives to review my current mortgage. I inquired about refinancing my home and taking out enough money to pay my original mortgage plus pay off the mortgage on a second home.

From the beginning everything has fallen behind due to lack of follow up from representatives. And as of today still don't have my disbursement due to documents not properly submitted to the County and expected to make my 1st payment in less than 2 weeks from now. By the way I already have had to make payments to accounts that were supposed to be paid off by Rocket because the grace period is already passed. Have been working with different reps and they all have apologized but the fact that me and my family still dealing with this stress due to the lack of competency of some employees makes the apologies worthless. Hope Supervisors and leadership in this company take the time to train their reps and teach them how to explain things based on State and also have the follow up once and appraisal or any other request has been submitted and don't just assume that all is good.

The communication was great. Which made the entire process very smooth. Start to finish took only took 2 weeks. I was kept informed every step of the way and I especially appreciated the flexibility in being able to choose the closing date, time and location.

Everything went smoothly. Sending checks to pay off my loans to other lenders was a pain since the payoff amounts had changed and now I'm trying to collect from them. The people who worked with us were very helpful. Thank you for your help.

My wife Jeannette and I are happy with the professionalism and service we have gotten from your Rocket Mortgage Service Team! Thanks for making it possible for us to be able to refinance our California Home Loan #** as well!

We did a home refinance with no cash out for lower interest rate. Disappointed: we locked our rate on Cyber Monday with 20% off closing costs, however, we did not get the 20% off. That’s disappointing and false advertising in my opinion.

After contacting Rocket Mortgage and connecting them with my realtor I started the loan application process. A contract that was signed by the seller and myself that stated money from the sale or escrow of the home would be used for a necessary repair. Copies were sent to the rocket mortgage account manager stating as such. I then sent a 500 dollars good faith check to proceed with the loan. After weeks of going through the mortgage process rocket mortgage informed me they couldn't give the loan because the repairs needed to be done prior to sale even though they knew of the agreement weeks before.

Everything went smoothly, it was easy to use and was quick. I would definitely recommend Rocket Mortgage or Quicken Loans to a friend or family member as the whole process was streamlined and very thorough as well. And to think it was all done online with no person to person for even the title company. This is my third experience with quicken loans and I will definitely come back again if I ever need their help in the future.

It was a great experience. Easy to upload documents and great communication from you. Everything went quickly (except waiting on the appraisal which was out of your hands). I'll definitely recommend you to anyone I talk to about getting a home loan.

This home loan refinance was very simple and well handled by Rocket Mortgage. The person who came to our home explained things well and completed the signing very quickly. All communications after the closing were easily completed online. Thank you for a good experience. We will recommend Rocket Mortgage to friends and relatives.

Thanks for helping me buy my first home. I was in a desperate situation and Rocket Mortgage helped me find something quickly and within my budget. I feel like I can get my life back on track and I am secure.

Everyone was helpful and understanding in the process. Timely updates are appreciated. No complaints. My only objection is automatic paperless statements, which I may have indicated I want by missing something, but I prefer monthly paper statements- even though I intend to pay online.

Everyone that I came into contact with regarding my mortgage was very helpful and professional. Yes I would recommend Rocket Mortgage to others and have already done so. Glad I let Tara ** talk me into using them when others had told Me not to

Our Rocket Mortgage rep was the best - he was helpful, very responsive, and moved the process along quickly and efficiently. We have worked with Rocket before and have had a smooth, simple transaction both times. I would highly recommend them.

During the process my agent was wonderful with communicating and handling everything. When the closing agent called with final Number the price increased about $300 a month with an explanation of a concern I had from the beginning and was assured it was already factored in. Basically I was told a low number because that’s what I wanted to hear then just before closing the actual Number which had I known from the beginning I would have done more research. Since then I have heard this exact same situation happen with other individuals.

Awesome job. Quick and easy.. Thank you Rocket for doing a wonderful job. Wouldn't want to go anywhere else. The appraisal went well. They closed as fast as they could. The department worked well with each other to make it a smooth and easy ride.

From start to Finish, everything was top notch. When I talked with my loan consultant Kene ** he always made me feel like I was the number person on his list. He promptly answers my questions and I couldn't ask for anything else. Super Job.

First, hats off to mortgage consultant Aliyah ** for her extraordinary professionalism (a.k.a-knowledge of loan products that specifically fit our needs) as she assisted us not once, but TWICE (separate loans) during loan process. Having previously dealt with other mortgage lenders in the past, me and my wife were extremely pleased with how quickly/efficiently both of our loans were processed followed up with a detailed explanation each step of the way. AWESOME experience and we would certainly recommend Rocket Mortgage to all of our family and friends.

Matthew ** was professional and always responded in a timely manner. He was diligent and walked me through the process with ease. The other representatives I also worked with continued that professionalism as well. When things came up throughout the process, the team was quick to help resolve any issue or speed bumps.

Everything was excellent except the appraiser was rude and didn't seem to want to do his job. Talked over us and was in a big hurry..Set us for a Sunday appt and then acted like it was a big inconvenience for him to be here.

I called to ask about a home equity loan. The representative convinced me to let her pull my credit score, and then I was on hold forever, and then she had to send my information to someone else, who played phone tag with me and then kept me on the phone for another hour, only to tell me, finally, that they don't offer home equity loans. This second representative then wasted more of my time badgering me with personal questions having nothing to do with my qualifications for a loan (as she herself admitted), then hammered away at me trying to talk me into refinancing my first mortgage, told me I would save money, but a quick back-of-the-envelope calculation confirmed that this was incorrect--I will pay less to get a home equity loan with someone else (even at a higher rate) than to refinance. I thought she was supposed to be an expert. Just terrible.

Good interest rate and lower monthly payment with equity out. Knowledgeable banker. Effortless close. No cash needed to close. Everything was easy and online except for notary at our home day of close. Samantha ** provided outstanding service throughout the process.

Being new to any type of home financing, I found the process with Rocket to be very clear and easy as far as knowing and supplying information/documents for the re-finance. I was a co-signer for my sister on her condo.

The refi my mortgage was very easy and painless. Have told several people about it and hope they will do it to save them money and will continue to tell others about the easy way we did it. How much it cost us to do.

They took care of everything!! Very efficient, and a small group of people I was in contact with, which I loved because they new my case through and through! They answer and explain all questions perfectly! Highly recommend to anyone looking to buy a home for the first time!!

Everything went smooth as silk. Rocket staff was great. This was my second refinance with Rocket and both were equally great. One thing I appreciate about Rocket is their staff is American and I have zero difficulty understanding them. This seems to be rare this day and time. Staff was always knowledgeable and answered my questions on the first contact.

Excellent customer service.. Kudos to Matt ** and Ryan **. Very fast and efficient...minimal aggravation...everyone seemed to be focused on expediting the process as quickly as possible. No hidden surprises as far as I can tell. Great experience all the way around.

Very easy and very quick to work with. They also offered the best rate I could find. I would highly recommend them to anyone looking to refinance. I have already referred three other people to them and they also thought they were great.

Nate ** was there for me every step of the way. He went above and beyond my expectations. I was however disappointed in that I was only given one third of my original amount requested and promised. However they told me I can refinance again in 6 to 8 months.

I couldn't imagine a smoother refi process. Everyone we worked with was top notch and helped us through the process with no issues at all. I would absolutely recommend Rocket Mortgage to my friends.

Outstanding customer service by DJ ** and everything was clearly laid out, processing was efficient, and overall highly recommend. The online portal and text messaging capability was excellent. Being able to do mostly everything online was great and your rates are excellent.

Our agent Greg was fabulous and guided us through the long process of getting all our documents in order. He answered all of our questions and always made himself available for calls. The rest of the loan team was fantastic as well. Really appreciate all the guidance and support.

The entire team I dealt with was very knowledgeable, very helpful and extremely quick to respond to questions. I would use Rocket Mortgage again and will suggest others to use them as well. Everything went smoothly, quick and painless.

It was good to be able to do things so quickly and easily without ever getting on the phone to have to talk to anyone. Should always do business like this. Would recommend to others if they were wanting to sign up and use this service this way.

Gabe was patient, thorough, and very detailed in providing and showing us multiple options for refinancing our home loan. He then assisted us with identifying and uploading all the required documentation for completing the refi process. He is an asset to Rocket Mortgage!

When working with different people they all seem to know what stage my loan was at. And even though I dropped the ball a couple of times Rocketmortgage was there to put it all together. Thank you Rocketmortgage. The agents were great.

I recently refinanced my home with Rocket mortgage. The staff were friendly, professional, and very helpful. The process was very quick and easy and I was kept informed the whole time. I would definitely use them again and recommend their services.

Emily ** was so wonderful and helpful through our entire experience! She was there to answer all of our questions. Even after her part of our loan was through she continued to help us. The whole team of people at Rocket Mortgage were very helpful and professional!!

Zachary **, Senior Mortgage Banker. Call or text. ** Email: ** SocialProofLink: **. Zackery sent me this text message as I had inquired about removing $25k from my home and refinancing to get a lower monthly payment and a lower interest rate…. "Tony, we just secured $350M worth of 2.99% for over 2pts less cost than previously presented. We want to get you locked in and secured asap with this incentive. This will go very quickly. When are you free? Getting you 25k, dropping to 2.99 we would have new payment for you at $975 including tax and insurance. No out of pocket or appraisal." We deciding to take advantage of this offer and asked Zackery to get us in, then Zackery sent me another text.. "I have some tough news Tony. The allotted 350m we have for 2.99 was used. When I went to lock the pricing was no longer at the promo costs. I can structure the loan for 30 year, 25k back, payment at $1,008 and fixed at 3.25%…."

I find it very unprofessional to repeatedly lose documents. It is also unprofessional to not make note of phone conversations in a file when you talk to a client. The client should also be notified when disbursement is postponed for any reason.

My friend who is a disabled vet applied for a mortgage with Rocket Mortgage. They pre approved his loan, but then turned him down 5 days before closing with no explanation. Do not use Rocket Mortgage. They treat disabled vets badly.

Great process very much like our lake home purchase in May 2021.... Professional, timely, courteous reps. From beginning to end the process was extreme fluid. The process was effectively outlined and managed accordingly. Very proud and happy we went with Rocket for both the purchase and ReFI.

Awesome staff. Great company. They went above and beyond. They work 7 days a week to get your loan through. Justin, Tiffany and the entire staff was there for you day and night. If you're looking for professional knowledge this is the perfect company.

Our recent home purchase resulted in a new tax assessment which significantly increased our tax liability. Geothermal had been installed in the home and was not part of the previous assessment. Rocket Mortgage was able to work with us to get a lower rate and absorb the drastic change to our taxes. The process was quick and easy. Overall, it was a wonderful experience and we are very happy with the result!

My experience was absolutely amazing and easy. The process from start to finish took a little over a month and was very easy. They took care of all the work and make it easy to upload all your info. The people are really friendly and helpful with anything you need.

I thought the whole process went very smooth. Document transfers. Appointments made on our behalf, Appraisal, notifications, and closing representative was prompt, efficient and addressed all of our concerns.

Everybody was very kind. Treated me well. The process went fast and easy and so far you guys of held up your end of the bargain perfectly. All the people I worked with treated me like I was somebody. I will tell everyone I know that’s looking for a loan to deal with Rocket Mortgage. Thank you so much.

I started out pleased with the process, but got dissatisfied as it went along. Got too many conflicting answers, quotes etc. Everyone seem to be passing the ball, when I had certain detailed questions. I went with you all, but should have stuck with my original mortgage company.

From the beginning to the end we had a smooth experience. There were no hiccups and was so easy and fast! I would highly recommend using Rocket Mortgage to anyone who is looking to finance, refinance. Great Experience all around.

Really impressed with efficiency and quickness. Working with Kevin was such a pleasure. Recommend that he be considered for recognition for his exemplary work and be given a raise. Will highly recommend Rocket Mortgage to all my family and friends.

Everyone we dealt with during our process was top notch and very helpful. Very quick and helpful. Couldn’t be happier with the results we got! We will be sure to refer any of our friends or family to Rocket Mortgage for a great experience.

Excellent service from start to finish. Quick and easy. No appraisal needed, no upfront fee needed, and most important not a lot of documentation needed by me. I will definitely recommend you to anyone I know who is looking to refinance their mortgage.

I have used Quicken Loans (Rocket Mortgage) 3 times. They are the most friendly, knowledgeable and professional group I have ever dealt with to refinance from the initial call to the closing. Will never use anyone else.

Rocket mortgage was recommended by a colleague and I was a bit skeptical because I normally only trust local based institutions. Usually I lean towards credit unions not an online transaction. Having been through this process with Rocket mortgage I can say now with all certainty that this was truly quick and the best experience in refinancing I have ever been through. I highly recommend rocket mortgage for efficiency and accuracy, I had a complete update through the entire process. The timeline I was given was accurate! Thanks for the professionalism and knowledge of my loan expert. Great job start to finish!

Hello, it was bumpy at the beginning with price gouging closing costs. Mark and Jessica came to the rescue to save the deal. The only other thing I need to complain about is the fact that you give me the checks to pay my debts and I have to mail them. 2 of the 4 are still in snail mail land 2 weeks later. I would rather see you make check payable to me. I deposit and pay my creditors online as normal. There are very few creditors can pay in person, Walmart and Sam's are not one of them! TY. Stacey

This was my second experience refinancing with Rocket Mortgage. The first did not go well with my appraisal being lost or not submitted and poor communication resulting in a significant delay in being able to close. This time everything went smoothly, communication was excellent and we were able to close in a timely fashion.

I was happy with the experience from the people I dealt with. They were professional and nice. Easy process until the appraisal. No choice in who I used and the man that did it gave me an appraisal $27k less than it should’ve been and I had no recourse. That was extremely stressful and dissatisfied with this situation and learning that after the fact I had no recourse and the only person that could change this was the same appraiser. Which of course they’re not going to. Not one house in my development sold for the price he gave. All were way $15k over and more. This is why I wouldn’t use Rocket again.

I was contacted by Rocket Mortgage regarding refinance options on my existing loan with them, which was originally set a year ago as a 20yr fixed @ 2.625% loan. They pulled my credit report and initiated the process of reviewing what my best options would be... A day later I logged into my account to find out that they had initiated the process of a new loan for refinance (17yr fixed @ 2.625%)...Yes the same rate!! They had rolled in my existing escrow into the old loan which lowered the principal (without my consent) and initiated a new loan with the following fees:

From the start of the refi process to the end, the experience we had was top notch. My husband and I were skeptical that we would be able to make this happen but every staff member was knowledgeable, kind, courteous, and friendly. We were thrilled with the speed of the process and the ease of the process. Who would have thought, closing the refi of our home IN our home! Will recommend you to anyone that says they are considering doing anything with their mortgage.

I took out my third mortgage with Rocket and all went well. The process was seamless and I was totally satisfied. This is where we should both be happy and go for the long run, but no, not this "new" Rocket. I got my home in May of 2021 and I have received 12 phone calls and complete refinance paperwork from These jokers. Are they selling extended car warranties on the side?

I truly enjoyed my experience with Rocket Mortgage. They made me feel comfortable and confident in the process. They were very professional and did things in a timely manner. They were very pleasant and patient in helping me through the process. Thank You Rocket Mortgage.

I never knew it would be this easy to refinance - smooth and extremely quick. Just a fantastic experience from start to finish. Michael ** was so professional and thorough, I highly commend him on the wonderful job he did. The entire staff at Rocket Mortgage was helpful and courteous, I can’t say enough positive comments - thank you so much for making my year!

The experience with Rocket Mortgage was easy and stress free. Rocket Mortgage professionals guided us through the process smoothly with their knowledge and expertise and we were able to close the loan very quickly. We will definitely recommend Rocket Mortgage to our family and friends.

Rocket mortgage practices a cheap scam method to sell their mortgage. They initially promised to beat the competitor's offer but two weeks later called and changed the term and the cost of the loan. They did this practice even in the beginning but I told them that I have a finance degree and those cheap methods are not going to work with me. I felt I am dealing with a used car dealership where they try to screw you any way they can. They overpromise and underdeliver. Stay away from them and work with a local broker or a bank. Someone you trust.

Working with Rocket Mortgage for our home refinance was a great experience. Our Agent, Allen ** was very helpful throughout the entire process. He was always available if we had any questions and always kept us updated. We were very pleased with the outcome of the loan and we would definitely recommend Rocket Mortgage to anyone to finance or refinance a home. Great customer service!!

We were contacted by Rocket regarding refinance options for our existing mortgage. We agreed to proceed, authorized pulling credit reports, submitted payroll information, tax records, etc. and several weeks into the process was cancelled. Reason given, they couldn't get an appraiser. Their solution, drop the refinance and suggested we go to another lender. When I called in to discuss the matter they admitted knowing they couldn't get an appraiser, its an ongoing problem. So Rocket hit our credit and took our financial information in a fraudulent manner when they knew they couldn't provide the refinance they offered us. Rocket is just scamming people, collecting information they have no right to have, ding peoples credit and then run like cowards. I'm a long time customer and told to find another bank for my needs. What kind of customer service is that? Rocket is just crooked! Beware!

Thanks for helping me out with my loan. Everything was good. Took a while before we got it done but finally we got it so I was pleased working on the next project. If needed I will come back and do this again. Thanks.

Great customer service. Easy and convenient process. Would recommend to others. Information is updated continuously so there's no guessing about where in the process your loan is. Closing at home was a breeze. Would definitely use again. Great company with helpful employees!

Everyone at Rocket made the process of refinancing easy to complete. I would like to specifically say that Alex ** was especially helpful throughout the process and answered all questions I had quickly and completely. I will definitely be recommending Rocket to anyone I know.

Joe and his team were great, we will be happy to refer Rocket Mortgage to anyone, thanks for our new home. We love it 1111. They caught us through some challenging times with some deals that sold or fell through but they didn't give up and helped us every step of the way, very happy and I love my new kitchen. Our family are so happy for us and they love the new home. We gave them Joe ** number to call for there new homes. Thanks Rocket Mortgage.

Great, easy process start to finish. Josh ** was helpful knowledgeable, responsive and patient. Portal was easy to navigate and updated often. Tanvi was also great and helpful. Everyone we spoke to was polite and had great customer service. Will definitely recommend Rocket Mortgage!! Great job!!

Only issue we had was that we were promised to close early December and then no payment until February. When we closed they made us aware that our fist payment was going to be due in January. If we wanted to correct this we would have had to start the closing process all over. No thanks, what a let down. Otherwise the process was fairly smooth and we got what we were promised.

I applied for a mortgage online and was approved. When I spoke to an agent on the phone they told me I could only qualify for $100K loan based on my income which is well above the national average. My debt to income ratio is also very low since I only had credit cards at the time. I ended up going to a different company and just closed on a $254K loan with just myself on the mortgage. Rocket mortgage still calls every few weeks asking if I would be interested in refinancing even though I have told them no and to take me off their list. The rate I got from the other company was also a quarter percent lower than what I was told about through Rocket Mortgage.

Our refinancing experience was Amazing. We didn't have any issues with the process and every question we had was answered almost immediately by Ryan himself or someone who was covering for him while he was out of the office. I am very pleased with the outcome and how fast and easy the process was. I will be looking forward to doing business again in the future.

I'll admit I was skeptical using a big national company after using a local mortgage broker for my previous home purchases, but I ended up very impressed overall with Rocket. All our contacts did a great job of keeping us updated on the process and we're very proactive with communication. I appreciated that they were responsive to calls, emails, and even a few texts we exchanged. I'd definitely use them again.

I had an awesome experience. It was a short process and the app made everything super easy. If I had questions the response was very fast. I like the way that my documents were obtained. All I needed to do was sign permission and they obtained all necessary information. There was no need to look for pay stubs, W2 forms and fax or email them.

I reached out to Rocket Mortgage for a preapproval prior to engaging a realtor and starting our home search about 2 months ago (October 2021). During this "preapproval", I sent all the required documentation needed within a few hours of it being requested, and was always timely with providing any and all information to pre-approve my husband for a home loan (I am self-employed so my income couldn't be used). After reviewing our income information, Sean **, our lending agent, preapproved us for up to 570k for a home.

I was recently contacted by Rocket Mortgage to refinance my home. I told the gentleman upfront I was not ready for an appraiser as I had electrical issues that were being addressed and it would be at least 2 weeks before I was ready. I was told, "That's no problem, let's go ahead and get this rate locked in." My credit was excellent. I was approved for everything straight across the board. I was hesitant about having my hard credit pulled. I was hesitant about not being ready for the appraiser but I was assured it would be no problem waiting 2 weeks for the appraiser.

For those who are looking for a quick summary of my review, my answer would be that you should steer clear of Rocket Mortgage. It has been the worst experience I have ever had. Approximately in March of 2014 I purchased my home jointly with my mother. Not a penny has been put into this home by anyone other than myself. I have spent the last 7 and ½ years fixing my credit and working on the home to improve it. Last year I got a new girlfriend and acquired a new instant family. There are some things that we needed to improve on the home and decided it was time to take it out of the other person’s name.

Absolutely everything about this process, from initial conversation through post-closing, was so simple. Communication with Kate and through the app was clear, concise, and timely. I had all the exact information I needed right at my fingertips on the app during the entire process. Kate was easily reached by phone and was very thorough in finding the exact type of loan perfect for me and my situation. I highly recommend Kate and Quicken/Rocket. Best customer service I’ve ever experienced!

Was done very quickly and accurately at a good rate and with low costs. Our refi was closed in two weeks. Everyone was very friendly, professional and knowledgeable. I would highly recommend Rocket to anyone looking for a great home loan.

Lisa was great in helping me figure out the best options for refinancing my mortgage. The closing went smoothly. I was able to obtain a lower rate, a shorter mortgage time, and increased payment towards my loan versus interest.

Overall experience was great and straightforward. Everyone was very friendly and polite and very professional. I will recommend you to anyone I know needing help. We were a little unsure about dealing with someone over the phone. We are used to doing things face to face. Thank you for helping us through this.

Starting with our mortgage advisor, Amrit, and ending with our Amrock broker, the whole experience was TERRIFIC! Loved this transaction and look forward to the next one! Everything was explained and communication continued through the end of the refinance. Very pleasant and streamlined! Thank you!

Megan was quite helpful in providing me information regarding a possible refi of our primary residence. We plan to discuss and get back to her next week. Based on the information given, we should be able to make a thoughtful decision.

Would like more personal one on one vs text or email. Seems like every time I called I was mostly directed to a voice mailbox and the return was via an email. I try not to use email because I get so many solicitations it’s hard to find what I’m looking for.

Mark ** was easy to work with Eve. Though there were some challenges closing loan on sellers part Leah was good as well as closing person. I was very satisfied with Rocket Mortgage team. Amrock was good at closing loan. I'm 2 states.

They have been great to work with. They made the process so easy and painless. It was quick and they made sure I got the best rate. I couldn't ask for anything more. I would definitely recommend them and use them again.

I had a really good experience refinancing my mortgage with Rocket Mortgage. I shopped around to several lenders and Rocket gave me the lowest interest rate. Process took 3 weeks from application to closing. Loan officers were knowledgeable and responsive. Would use them again.

Was very impressed with the staff at Rocket Mortgage. The way they was able to process in just a few days was amazing. I highly recommend them to others. From the young lady on the phone to the computer work was made very clear and easy to do. The only problem that I had was trying to find the lady to meet to sign the last of my paperwork.

I had a great experience with the Rocket Mortgage group. They solved problems quickly and we got back on track to get me what I wanted. I normally do not like to handle loans or any kind of paperwork other than signing papers, but my experience with this group was great. I felt comfortable and a sense of ease.

Rocket Mortgage made it very convenient for me. Every time I got stuck on something because half my things were in storage they were able to walk me through how to get a new copy Of information that I needed. They were extremely helpful, kind, considerate, and knowledgeable on how to get the best mortgage for my house. My husband and I have used them several times before and each time it gets better and better. I would strongly recommend rocket mortgage to my friends and family.

The people at Rocket were so nice to me and so very helpful. Kate ** went above and beyond helping me with the many phases of this refi. She deserves a "gold star"! I was informed by various individuals all of the steps as they happened.

The one issue I have is that I was under the impression that I would be skipping at least one payment..but as of now I had the December payment automatically withdrawn and a January payment is due on the first.

Team worked well with me on refinance of both my condo residence and 2nd home, improving loan terms plus providing an equity loan. Condo loan was disapproved and when I found out why, I asked the team to do over and they jumped back on it. An overall win-win situation which I am satisfied with.

The system set up for paying creditors.. The checks sent to pay off my credit cards was too long. My creditors got paid off, weeks after closing of mortgage. The way my taxes were estimated for escrow, due to being a newer construction because a tax appraisal was not completed before closing of mortgage.

Starting with my first contact to my last contact everyone made refinancing so quick and easy, I have refinanced with Rocket Mortgage several and it is my go to mortgage company. After a friend of mine tried to refinance her home with a couple of mortgage companies she finally took my advice and went with rocket mortgage and is now beyond happy.

You gave me some great options on this loan. The 7 year arm was wonderful for my needs at this time. I look forward to working with you again on future projects. Scott was great as well. He was patient and kind with my current needs. Mrs. ** is currently working with me and she is just as wonderful. You have a great staff. Thank you.

My home was recently impacted by a severe weather event. When attempting to get my information from rocket mortgage, my app doesn’t seem to have information to call my insurer. When I was able to get ahold of someone, they did not provide me with information to contact my insurer. Instead I was given the phone number of the state governing body for insurance regulations.

The application and forms online were great, easy to follow. The loan advisor walking me through it hope a lot and gave me confidence of is filling things out right. The only confusion I had was the use of the two company names, Rocket Mortage and Quicken Loans, even though they are part of the same.

We had Josh as Our Banker. He was always in contact with Us. Very much ahead of time, especially when time was a factor. Josh was well experienced with procedure and process. Very helpful at all times. Closing went very well with Our Local Closer from the area. Thank Y’all so much. The **

The whole experience was phenomenal to say the least. I wasn't looking to refinance but when I was told about how low the interest rates were my interest was piqued. I told the agent Alex to run the numbers he got back to me within 15mins and I was excited, to say the least. The refinance process was started and I had a closing date within 48hrs.

Ken ** and Chris Elza are the most deceitful/incompetent people I have ever worked with. Rocket should be ashamed that these individuals are representing their name. First, I was considering Rocket and a competitor, I already had a purchase with Rocket and was looking to refi. Unfortunately, I received a significantly better deal with loan Depot, thus I told Chris, that unfortunately, I will need to cancel. Chris told me to send him the info from Loan depot and he could match, When I had done so, he went silent. I had to follow-up with him multiple time, only to be told that he could not match it. I completely get it, but why then tell me to send it and that you could, only to then say no.

My original mortgage was with Quicken, now Rocket Mortgage. I have two refinances with Rocket, and I must say: every experience, and every single interaction with Rocket Mortgage has been an absolute pleasure! Easy, informative, and fast every step of the way! These are some of the nicest people you could ever deal with. And I mean that! I can't say enough. I've always been happy with their services. Rocket Mortgage is the BEST IN THE BUSINESS!!

Rocket Mortgage made the Re-Finance of my home so easy and smooth. I would recommend R. M. to everyone and everybody. R.M is a Michigan based company and I like doing business with local companies. The owner of R. M is a truly home town fine person and the employees are truly spectacular.

We used Rocket Mortgage for our original loan and then again for refinancing. They were 1st class all the way. We had the entire process explained thoroughly and when we had any questions along the way, everyone was so helpful. I would highly recommend them to others!

This was a great experience from the minute I applied for a refinance mortgage on my home. The process was smooth and any questions I had were answered quickly, although there were not many as the process was explained in detail throughout the loan application and through closing. The closing was quick and they actually came to me. The best experience of just about any transaction of this size that I have had. I highly recommend Rocket Mortgage to anyone who is looking for a mortgage.

Everything went great very easy to work with would recommend to most anyone. Everyone was helpful and we had a clear understanding of the process, you have a well trained staff that seem to understand what we wanted and how to work it out. I can't say enough about the ease and seamless process that was provided. 5 Stars all the way, I hope to do more business in the future if needed, I would be a return customer.

This process was simple quick and efficient. It was also easy to navigate and complete all the uploads needed. Closing was so streamlined and simple. Most of the signatures were done online and the home closing only took a few minutes.

Contact with each team member was and is sincere, trustworthy and professional. Initial contact was very short and no extra effort. However, Bob **, Representative reached out to further assist us and from there everything went well. There were issues which he walked us through every step to keep us informed and prepared. Closing was very comfortable and smooth. Appreciated all the expertise, knowledge and customer service from all.

Rocket Team was on top of things from the get-go. Helped us with any/all glitches. Professional and friendly. The whole process went smoothly. Thank you for a job well done. What else can I say? Have a Merry Christmas and a Healthy and Happy New Year.

Very efficient and rapid process, especially compared to previous experiences with other mortgage companies. The electronic process made the start to finish experience so much easier and more pleasant. We didn't even think about going to another company when we refinanced this last time.

Was very pleased with the service and the representatives with the service they provided in refinance my mortgage and will recommend to my friends to go with this company. Went smoothly with no problems. Thank you again and will look forward to doing business again if needed.

We were able to work with one person from initial questions through locking in our rates and beyond. From having questions answered each step of the way to having a clear expectation of what to expect, the whole process was very smooth.

Excellent assistance with explanation of the process. This was the second time that l have been very please with the the attentiveness of your staff. I will recommend you to others. Thank you for the assistance that you have given me. May all good be with you in 2022.

I have enjoyed working with Rocket Mortgage, Heidi made it very easy. She understood all our needs and what we the best way to achieve this, we trust her to help us make the best decisions for our household. Everything went so smoothly and she guided us through all the paperwork which we were able to do most of it digital… So easy and convenient, we closed so fast as promised.

Excellent initial contact prior to initiating mortgage. After agreeing to the mortgage application, I was not advised of my "contact person" and received communications from a variety of people. After the closing, there has been no direct contact, no way for me to review prior documents and repeated messages requesting I complete tasks I have already done

A very positive experience, with every person involved in the refinance of my house. I would recommend Quicken Loans to anyone that asks me how it went, quick and smooth process, and the other companies that helped me along the way.

The web site was very good. It didn't take too long to figure out what to do. We had 4% in points, I saw online an advertisement mentioning 2 points. I re-ran the numbers and it still seemed a reasonable deal for me so I proceeded anyhow. The process was very efficient, very impressive. The fees/points did come out higher than I expected when we started. Dallas L was responsive, but I was still left wondering about those points. I was asked whether I would be checking other possibilities for refinancing, and I wonder whether I would have had a different outcome if I had said yes. I wonder why some of those fee'd items need to be done (like title search) when we have already financed with you. That was clearly done already, and we certainly did not sell and re-buy the house in the interim.

Our experience with Rocket Mortgage from Mo to Marcellus to Summer was fantastic. Each step was easily explained and efficiently accomplished. As first-time homebuyers, Rocket Mortgage gave us confidence in the process and ultimately the joy of ownership. Everyone was responsive to our questions and concerns. THANK YOU!

I had a great experience - everyone was super helpful and communication was fast and refi was easy and fast. I had my money in less than 30 days. The only hiccup I had was on my end with current employer verifying employment but everything else was smooth sailing.

Refinanced my home. Had no problem with the customer service. No matter who I talked with. No matter the question. I will refer my friends to Rocket Mortgage for their home. Just want to say thank you Rocket Mortgage.

Fast, easy, friendly service. From start to finish the friendly staff helps step by step to ensure an easy simple experience. I would recommend the online experience to anyone. I am extremely satisfied with my experience at Rocket Mortgage and will definitely be back for all my future needs.

Our loan was 18 days delayed in closing and the owner almost backed out of the deal and could have lost our $5k earnest money. Sam ** was the only saving grace in the whole transaction. Otherwise, the others were just so incompetent and do not seem to know what they're doing. I will never use Rocket Mortgage in my real estate dealings again (I am a realtor, too).

Overall this was a great experience. We had some difficulties during closing with our closing specialist as she was of little help and often rude. Otherwise, this was a smooth and wonderful experience. We will be recommending you to friends.

When my wife and I started the process of buying a home we looked at several lenders. We chose Rocket Mortgage. Rocket was very easy to work with. Rocket was straightforward, honest, knowledgeable and curtious. I reccomend to anyone that is the market for buying a home. From the banker Jonathan to the purchasing agent Eric to the closing agent Dylan they were very professional and great at their respective positions. Thank you Rocket Mortgage! Have a great Christmas holiday!!

We had such amazing support from start to finish! If we had questions-they were quickly answered and we knew what to expect every step of the way! Great team! We could not have done it without the support and help from Rocket Mortgage.

I wanted to refinance my mortgage. I tried several other lenders but they wanted so much paperwork and had such high closing costs it was not worth it. Most did not understand life is online and would not accept anything but old fashioned paper. Rocket understood that everything is online today. They wanted documents uploaded, not mailed. They understood I don't get pay stubs but could provide all the information online through a different format. Everything was easy. The rare times I needed a human, they had competent telephone reps. The entire process was accomplished in a few weeks.

Evan ** was great to work with. He was very nice and helpful and explained things in layman terms and kept in great communication. A pleasure to work with. Highly recommended! Would definitely recommend him and Quicken Loans/Rocket Mortgage to others!

I have a lot of bank connections being an accountant, but when I did reviews on the best mortgage company, Rocket Mortgage kept popping up. I went with Rocket and it was the best decision I have ever made. Rob was totally wonderful and so responsive. He called exactly when he said he would. He checked in, and made sure things went smoothly and he was quick! I tell everyone about him.

I can’t speak highly enough of the services provided by Rocket Mortgage. My home refinance loan was delivered quickly and as expected with no surprises. Don’t look any further. They will provide you the best experience possible from start to finish!

My experience was and always is excellent. The whole process from application to signing was seamless. I appreciate all the communication and updates. My questions and concerns were addressed in a timely manner. Rocket Mortgage is my go to for all mortgage loans.

I was preapproved and then approved for a mortgage in Aug/Sep. Fast forward to now when I'm about to close on a house. Rocket mortgage all of a sudden starts coming up with issues that have already been addressed and then they tell me the loan isn't approved. That's some shady business right there. I sent them all this paperwork and was told for weeks that it shouldn't be a problem. This is not how you do business. You guys SUCK!

Great service, fast results, extremely pleased with everything that was done for us. Would recommend Rocket Mortgage to everyone. Glad of the choices that was made to achieve the goals that my wife and I had. Happy that we chose rocket mortgage for our business deals with them. Thanks again.

I recently used Rocket Mortgage to refinance my mortgage to lower debt and and get a lower interest rate. It’s started out fine, they promised they could do what I asked with no issues. I requested for additional funds to purchase a vehicle as well. I was informed that there was money in my escrow account that would be reimbursed to me after closing and extra funds wouldn't be necessary. I obviously listen to the advice seeing they are the mortgage professionals. After closing, I received a check for a fraction of what was promised. They failed to say that they take the escrow overage to pay off the original mortgage pay off amount.

We recently re-financed our home. We were given a start time of Dec 1 to have our first payment due on this new loan. We received a hard copy letter on Nov 24 stating that our payment was late. This was the first payment and to our understanding was being requested one month early. We immediately began combing through emails and voicemails. No voicemail was left from them, although Vanessa a supervisor told me without any dates or times given - that an automated service called us several times. Again - no voice mail, no dates, no times and no numbers given to me during the call to Rocket Mortgage to support her claim. We did find two communications sent through email in spam. Immediately my husband set us up on an auto-draft to ensure that this does not happen again. I called to speak to a Rocket Mortgage Rep the day after Thanksgiving. He was polite but not helpful so I asked for his Supervisor to call me.

It was extremely easy to refi my condo. Paid off credit cards, reduced my mortgage payment and added money to my checking and savings accounts. The gentleman that came to my for the the final closing was great and it only took about 15 minutes to finish my closing!

I love working with Rocket Mortgage. You make the entire process painless. Andy was great, responsive, timely, and knowledgeable. The only piece of feedback I have is I somehow ended up in the queue again for refinancing calls and got call after call, after call from Rocket Mortgage asking me to refinance within a week after this one closed. I think this happened because I was on the app trying to see the payoff amount for the loan I was refinancing from, which triggered me to get back into the system thinking I wanted a refinance. This process should be cleaned up and cross-referenced with people who just refinanced less than a certain time threshold.

I was pleased with the ease of my refinance and getting the deal closed in 2 weeks. I was also pleased with the process of uploading my documents to facilitate the process. I was also pleased with the availability of the appraisal process.

I refinanced my home with Rocket mortgage. I worked with Doug **. The best experience. Pain free. I was really shocked. Everything he said, he got the job done. Doug, Always updated me up until the closing. He made it happen. So grateful for him. Very professional. Rocket mortgage rocks. Will definitely refer. Great rate. :)

I found the service to be up to it's usual high standards of being excellent. The closing process and where you finalize the paperwork could certainly use some work. They didn't try Pleasanton, TX or at Least I don't think so and it wasn't close to my house at all and certainly wasn't in the two zip codes that are around me.

Harassing phone calls to refinance. One year ago I refinanced with Rocket Mortgage. It went pretty well but fair customer service. (And promised one thing then given another. But that’s for another day or review). The problem starts about 5 months later. Been receiving 3 to 5 phone calls a day. Several days a week. I’ve asked them to stop as it is borderline harassment. I was told in the documents you signed when you refinanced with us that you understand we will be notifying with advertising.

I have gone through the mortgage process several time in my life. This is the only process I backed out of. The appraiser they hired compared my property to a different neighborhood/city. She also did not take into account lot sizes. I tried to argue the appraisal to no effect (first appraisal I have argued). I had to pull out of the loan. While I realize they hire the appraiser through a 3rd party, my application fee was refused to be refunded. There were several material errors in the appraisal not addressed. I spent two hours on the phone just trying to get to the appraisal review department before they sent an email refusing the refund. I will never use them again. I certainly did not hire the incompetent appraiser and as a single mom, having to pay for such a bad appraisal really hurts.

The folks at Rocket Mortgage guided me through the process and made it an easier experience than I anticipated. I specifically want to thank John ** in the Detroit Michigan office. He was instrumental in resurrecting the process for me after some initial complications at the Arizona location.

Had an awesome experience with Rocket Mortgage while refinancing our home. Loved being able to complete pretty much everything online, not having to go to a bank or lawyer's office was a plus. I could always reach someone via text or email to answer any questions or concerns.

It seems that no matter how easy and simplified the process of refinancing with Quicken/Rocket mortgage has been in the past, they always seem to come up with new and improved ways to make it easier, more simplified and more efficient with each experience... TWO THUMBS UP!!!

I wasn’t sure about using Rocket Mortgage, I’m not real comfortable with everything being online, but I’ve been very satisfied. The process ran smoothly. The bankers and other representatives were helpful and assessable. My realtor was also pleased with the people she dealt with. And we have our new lake house.

It was quick and easy though getting an appraiser on a timely fashion was a little challenging. Anyway I am very happy with the results. I would recommend this company to everyone. Everyone was so polite. Thanks so much for your patience.

Adam was fantastic in closing the loan. He answered all of my questions and made me feel good about the process. I have never had such a wow factor in closing on any loan and you all put all the others to shame. You’ve left them in the dust. You were the first ones contacting me almost immediately after my online submission, had the best rates, best customer service, and the name of Quicken to back up your resources. My last mortgage was sold out underneath me and I just don’t see that ever happening with Quicken based RocketMortgage. I have relayed your superior overall service to many friends already and if anyone ever asks me about it, I know where to send them. The app is great as well and I love how I can setup biweekly payments as well as one time payments on the principal. Thank you all for an excellent experience!

Overall, I was excited about how most of the mortgage refinancing process was seamless, everyone was very helpful and knowledgeable. Everyone made sure the experience was quick and easy and they achieved that! Thanks so much for all of your efforts as this refinance has allowed me to pay off higher interest debt.

The process was speedy and painless. The whole process was easy to follow and the to do list was very clear and understandable. Closing was on time and the agent was ready and answered a question I had about the electronic signing process the morning of.

John who helped us with our refinance was professional, knowledgeable and available when we needed him. The process was super easy and fast. I loved being able to do everything by phone and my tablet. Our close was very easy. I loved doing most of my close from an app.

Endre ** was an excellent refinance originator. As a 77-year-old I am not particularly comfortable with online electronic financial experiences. He was so patient, answered all questions, and made relevant suggestions that worked out to my benefit. I wish him every success.

Jill ** was the most amazing person throughout the loan process. She is an amazing Woman, so helpful and so very kind. I would recommend anyone that who wants to refinance use Rocket and Jill **. The loan process went without a hitch! I would like to thank everyone involved in the loan process.

So far everything was perfect. The process went smoothly and everyone that I dealt with was very professional and kind. I would definitely recommend you all to a friend or family member. So far I am completely satisfied with Rocket Mortgage.

My experience was great overall. Sean ** (pretty sure his last name) was very helpful and things started off great. However, the process was slowed when Amrock needed to review some information related to a possible lien on our property. I was never contacted by Amrock, and if I hadn’t asked, I don’t know that I would have known about the issue at all. This ultimately delayed our closing by several weeks.

Refinancing my mortgage with Rocket Mortgage was an extremely quick and easy process. Matt was especially helpful and always answered any questions or concerns promptly. My suggestion is about the actual closing. The title company said I needed a cashier's check but Rocket Mortgage wanted debit information. This led to some confusion and I would suggest correcting this issue would be very helpful. Other than that the entire process was terrific.

I received excellent service from start to finish every step of the way. Rocket Mortgage helped minimize the stress involved in purchasing my first home. They were extremely responsive, patient and knowledgeable. I would highly recommend them to anyone looking for a mortgage.

From beginning to end my experience with Rocket was incredibly fast and hassle free. The people were friendly too. A plus! Past refinances with Homestreet and Fairway took forever and I had to jump through hoops faxing, xeroxing, appointments ugh. Rocket was no muss, no fuss.

Your Phoenix office was awesome. I dealt with Jennifer ** and she was the best most professional woman I've ever dealt with. She answered all my questions. She got the job done! I doubt with Diamond Hill I think that job that she has is way too much for and she's not professional enough nor capable of doing the test that she is required to do! Yes I would refer you guys to anybody. You guys are that good! Thank you Troy **.

The entire process was smooth and well organized. Despite being an online process the communication was great. The to do list really helped keep things on track. Joseph ** and all involved were professional and courteous. It took a little longer than I expected but some of that time was waiting on me to complete some steps.

All staff at Rocket Mortgage are knowledgeable, experienced, professional, and client-oriented. It was a pleasure to work with such friendly and qualified people during the refinance process. Thank you for your excellent guidance and service throughout the refinance process that helped make everything move along smoothly and without issues.

We had a great experience with Shane and Melita until Melita happened to take time off the last week before closing when we needed her the most. This was a difficult process & as first time homebuyers it was on us to constantly call and follow up to make sure everything was ready for closing. I understand people have their own lives outside of work but it’s hard when you email or call Rocket Mortgage and each time you are talking to a new person who isn’t involved in our case. I just feel like she abandoned us in the clutch time that we needed her the most and thank god we had the time to constantly call for ourselves and follow up on each step because if we didn’t, our closing date would’ve been set back.

I would consider this mortgage company the best I’ve ever dealt with, they have completely made me feel at ease and been so nice at every aspect of the process.. Every time I had questions, I would call or email, I would always get an answer or speak to a person.. It’s nice to work with a company that’s dependable. I recommend everyone to use Rocket Mortgage..

John was very helpful. He answer my phone call every time. I will recommend him to anybody who is interested in refinancing or any other loans. And found me technical support when I need it. I am glad that he was my loan advisor.

Alvin was recommended to me from my sister and his professionalism, efficiency and helpless I would definitely recommend or use rocket Mortgage again. Thank you for getting my refinance done so quickly. Great job and I will recommend Alvin and Rocket Mortgage to anyone in the market.

I asked Rocket Mortgage to refinance our mortgage. RM send in an appraisal who, for some reason, requested a plumbing inspection. Mind you, the plumbing system was in great shape without any sign of problems. When a plumber who I hired to conduct the inspection dragged his feet, RM dropped my case without a warning. I went with LoanDepot instead. The appraisal was much higher, and there was no demand for a plumbing inspection. We already closed on the deal.

I have used Rocket Mortgage for many years. I have found them to be knowledgeable about any questions that I have had over the years. They have the best customer service I have ever had the pleasure to interact with. No matter who you talk to they are all ready to help and never treat you like you are just a number to them. It is like talking to a great friend that has your best interest at heart. I can't say enough great things about them. I recommend them to anyone and everyone even thinking about getting a loan for a house. They are in short the best and I will never use anyone else.

I appreciate the fast, easy process of Rocket Mortgage! I literally was on the phone a minimal amount of time- Nick and Rachel did everything else! I never left my house- and within 3 weeks my refinancing was complete with my money in the bank for the upgrades I plan to do! Thank you for making this such a pleasant and stress free experience.

Overall my experience with the loan was fantastic, one foot note. Please ensure you review all the info on a house, for instance the home I bought had a well. I was informed 3 days before closing that I needed a water test and this delayed closing. This info was available the entire time. I had no idea it was needed otherwise I would have done it sooner.

The first person I spoke to sent me a letter with lots of information that wasn't true. I called and told him and he started another order. He never called me back. Sarah ** contacted me and she got things started and everything was smooth from then on. We didn't have any issues. She was on top of everything. She kept in contact with me. Everyone else who assisted was great till the end. We were very pleased.

I have worked in the mortgage origination and servicing industry for years and am very familiar with how the process works. Every time I attempted to work with and resolve issues I had with Rocket no one would listen, understand, investigate and resolved. I was promised call backs that never happened. Finally I decide to just Refi with another company after 6 months. It cost me a bunch of money but well worth it. The list of issues I have are just too long to list here. The most concerning is they still owe me $3300 and after almost a month of not responding to me or working with me I am almost to the point that I am going to have to file a complaint against them. Mortgage servicing is highly regulated, I know it will not be good on their end if I go that route, anyone with any real knowledge at Rocket Mortgage would know that as well, however they won't you speak to anyone who knows anything or cares.

I am very appreciative for the hard work and effort from the entire Rocket Mortgage Team. You all worked tirelessly adjusting for different time zones, my work, commuting schedule. Impressive! I cannot forget a very special shout out to my VA Loan Executive Banker, Jarret **. You're awesome, and I'm glad we were able to cross that finish line together. Thank you for helping me shift my financial trajectory!

My experience with Rocket Mortgage was so great! They were quick, accurate with their fees and always took the time to answer all questions. My loan officer Matt was amazing!! Would recommend for sure and have already recommended to other family members. You won’t regret working with them.

The entire process was extremely simple. They were professional and fully explained everything they needed. When I wasn't sure about something, they explained it or offered suggestions to make it easier. A pleasure to work with from beginning to end.

Awesome experience. Investment home got closed in a month's time. Kudos to Rocket Mortgage. Chris was very helpful every step of loan process. Underwriting went smooth in 2 weeks' time. We wanted to close on 4th Nov but Rocket mortgage was ready to close before that. Amazing experience.

Refinancing with Rocket Mortgage was easy and streamlined. It was a very easy process from start to finish. Sarah ** was wonderful to work with. I was able to close my refinance in about one month. Thank you very much.

I Been Dealing with Rocket Mortgage Since September. Everything was going good until Nick took over. From Day one he been trying to close my Account he don't know how to communicate with people, he don't want you to request to speak to anyone else. & When he found out I call & spoke to someone he closed my file without me knowing. I called back to report him & they gonna say the computer closed me out on the 3 of November but yet I was still on the app Sending Documents until 22 of November. Stay far away from Rocket Mortgage.

From the beginning to the end My refi mortgage was smooth sailing with the help of Adam **. Adam was very knowledgeable about the different refi options. If I had to do it again I would definitely choose Rocket Mortgage.

I had a fabulous experience starting with Kyle ** to signing papers. When I need an equity line I will work with Kyle again. I tried with Bank of America and it was a horrible experience but working with Kyle and team was delightful.

Dear Rocket - as I've described at least three times before, I am completely satisfied with my experiences dealing with Rocket. Would appreciate your reference of those reviews and cease sending me requests for more. If I need your services in the future I will indeed contact you because you are simply the best I've found.

This was my second experience with Rocket. As with the first, everything went smoothly. My primary contact was Rachel ** whom was extremely professional, helpful and friendly! All personnel that I had subsequent contact couldn't be any more professional. Kudos to the entire team at Rocket. If needed in the future, will definitely use the services of Rocket Mortgage. Thank you very much!

It was very good. But we had some problem with UPS. But attorney was on time. Professional. Fast. I spoke by phone with customer office with Shayen. Very nice dama and very polite. I asked her about my first payment in January 2022. And asked her to save my auto payment from my bank. She did everything. Thank you.

Really went smooth considering my lack of computer savvy. Jeano was a great help, he walked me through step by step. Thank you every one at Rocket Mortgage. I would recommend Rocket Mortgage to anyone who is looking to finance or refinance their home. Thanks again.

We refinanced and a Jason ** helped us tremendously. He made the whole process easier and not stressful one bit. He was very informative and communicated with us frequently. We’ve recommended to family/friends to refi through you! Thank you for ALL your help!!!

Process was very easy and painless. The whole process did not take long at all. All representatives were courteous and knowledgeable. We were able to refinance and pay off a large amount of debt. I would definitely recommend Rocket Mortgage.