Rocket Mortgage Reviews

Applied for a refinance. Received an initial loan estimate. Met with my approval. When it came to the actual loan process there was an additional $5,000.00 added to the loan estimate. On a $240,000.00 loan. An extra 2.1%. I was already facing higher fees due to my credit rating. Also, they were very aggressive with me. Asking for passwords to my retirement account, demanding information within the same day, double teaming me with two representatives. If you feel pressured, pushed or pulled, walk away. I did.

Everyone was very professional and the process was very quick and easy. We were pleased with our rate, payment and the quick response to get our loan closed. We have been happy to tell everyone about our experience with Rocket Mortgage!

Bruce ** should get a pat on the back. He went over and above to make my experience with Quicken great. After having to field many calls from me he never seemed to mind and was a pleasure to work with. I could tell just by his voice that he actually seemed happy to hear from me.

We wanted to remortgage our home and do some upgrades to the home. We looked to a few mortgage companies and came across Rocket. They were thorough and quick at remortgaging our home. Thanks so much. I would suggest them anytime to friends and family.

This was the best experience I have ever had with a mortgage company! So simple and easy. Aaron walked me through each step and helped me feel confident in my choice to go with Rocket Mortgage. I love the app and that everything was so simple and I was able to submit everything electronically.

This was my 2nd time refinancing with Rocket Mortgage, I would not choose another lender. Both times, the process has been so smooth and easy. The online access is very easy and efficient and the customer service each and every time I call for anything is top-notch. Thanks, Rocket Mortgage.

Was great until the end. Was told I should pay of Electric company loan for heat pump. Didn't know it was going to cost me another 1200 dollars at closing or I wouldn't of done it. Cost 6000 dollars to pay off a 4800 bill. If I would of been told upfront that, I wouldn't of done it.

All team members of Rocket Mortgage that we had contact with was very helpful. I would highly recommend Rocket Mortgage to someone. Even though I am not computer savvy they guided me as to what to do. They were not pushy in any way. The notary that they sent to our home was very courteous and helpful. The process was not long and drawn out. It has gave my husband and myself peace of mind that we have paid off some major bills in our lives.

Rocket Mortgage makes the compete Refinancing process as simple, understandable and perfect as it can be. They cross every T and dot every I before you even think of a question to ask. A very pleasant and welcome experience. Of course, with agents like Nicholas **, it wouldn't be anything but the best! Thanks Nick!

I had a super easy experience refinancing my home. Communication was clear, expectations were clear, and it was fast! Everyone was on the same page and knew exactly what needed to be done! Thank you for making this super easy!

We had an excellent experience dealing with all aspects of this loan from our initial contact with Brett ** to the administrators, and the notary public who came to our house with final papers to sign. I would recommend Rocket Mortgage to others.

My only complaint was with the amounts for my creditors wern't correct and one check was made out to the wrong creditor but overall the people that I contacted about the issue were quick and accurate. I will recommend to a friend.

Chase our Mortgage professional sneak onto the closing disclosure points that we had to buy. He did this without my consent and practically stole 3,000 dollars from me. By the time we saw this discrepancy we were told sucks to be you and if we back out we would lose the home we were trying to buy. DO NOT DO BUSINESS WITH ROCKET MORTGAGE.

Everyone I dealt with helpful, friendly, professional, knowledge. Will recommend to others. Answered all our questions. Went above to make sure we were happy. Explain process from start to finish. Was there to answer any and all questions. Sent someone to our home to help us with the closing. Very very pleasant person. Was very happy with the whole situation. Thank you.

NoI provided every document you asked for and there were no issues until 10 days after the closing took place. 10 days after the closing I still had not received my disbursement and had to call and ask what was going on.. Oddly enough, every other time you needed something I got an infinite number of emails from you. The gent in charge of the payouts was away and someone else spoke with me. Issue resolved...10 days late. Then, believing the payout to TD Bank Autofinance had been made by you, as I was told it would be, I received a UPS package with a check made out to TD Bank...you never sent it to the bank and it was made out for the wrong amount. Sloppy sloppy sloppy at the end. I suppose one could argue that these are Amrock Title Services errors, but I refinanced with you..they represent you, so they are your issues.

Quick, easy and simple process to refinance and get cash out of our real property equity. Very pleased with the process and people. I appreciate the digital upload of documents and the fact that Rocket took into consideration I was an existing client so did not have to provide the volume of documents usually required. My sales officer was knowledgeable and put together a proposal quickly after telling him what we wanted to achieve.

Everyone was very helpful and answered and our questions in a professional and timely manner. We would recommend Rocket to friends and family. Rocket kept us informed on a daily basis as to anything needed to complete on our end and what they were working on for their end.

Shane ** was great to work with when getting preapproved for our new home and when closing on it. He was personable and knowledgeable. I would highly recommend Rocket Mortgage to any of my friends who want to purchase a home in the future. Rocket Mortgage was recommended to us by several people and I am glad we went with them.

We were delighted with Rocket Mortgage from the start to the closing. The only thing that kept our rating from 5 stars is being barraged with mortgage insurance offers! Five notices in the mail, four almost identical on pink paper, two phone calls and a text (when I didn't answer the call)! I did text back asking to be removed from this list. I hate that our wonderful experience is blemished with this kind of unwanted pressure. We would still recommend Rocket Mortgage, but would warn anyone about what to expect after.

I had used Quicken since version one in 1983, recalling Quicken employees glad to hear from me and write down suggestions for improvements in the first several DOS versions. Then Intuit evolved financially, smartly saw the end of this product, allowed it to decay with bug after bug, until they finally unloaded it in 2015 to H.I.G. Capital for several hundred million. I guess since HIG has billions of equity capital under management, what's a few hundred million to throw away, but they smartly unloaded to Aquiline Capital Partners in 2021. Microsoft saw the death of desktop financial applications and killed off Microsoft money in 2009.

We first worked with Andrew ** and he was amazing! He even gave us his personal phone number and he was there at a drop of a hat when we needed him. Definitely recommend him. Kenya ** was also great and very personable and helped me get what I needed and was very understanding.

My experience with Rocket Mortgage was professional, stress free and fast. Thanks Stephen ** for a smooth, stress free re-finance process. Stephen was very upfront and honest throughout my refinance process. I have already began recommending Rocket Mortgage to my family and friends.

Our banker Nelson ** was knowledgeable and very positive to work with. In fact the entire team at Rocket are pleasant and professional, and the website is easily negotiable. The partnership with Amrock to close is seamless. Efficient, professional, and painless!

My experience was awesome. The people at Rocket Mortgage were very nice and professional. All my questions were answered, the whole process was easy to follow and would recommend 5 stars ⭐️. Thanks!!! From start to finish to the closing and everything in between was awesome. I can’t say enough good thing about the process as this was my first experience doing something like this, so thank you and to the people that made this experience a very good one.

The process was simple and the Rocket closing team did a great job getting it done on time. There was a little misinformation on the date we could close our loan, but it was resolved quickly and efficiently. I would recommend Rocket Mortgage to my Friends and Family if they are ever looking for a mortgage.

As above. No one could find the documents I uploaded. These were original Turbotax files that could not be opened by Rocket and I was told they could only open one page in the Documents. I would like to have those documents back if at all possible.

Ok let's see. From Brent to the whole crew of great folks. Thank you for all the hard work. We put you guys and gals through Hell and back. For 2 years we all have been through a lot of ups and downs. What makes it even better. Rocket team never gave up on us. We stayed strong and so did each and every one of you. We found our dream home and you guys drove us there. We can't thank you enough. We love you guys.

We had a great and easy experience with Rocket Mortgage. Our expert Fabio communicated with us in ways that were convenient for our busy lives. I didn't miss the local presence, because of how responsive Fabio was. I'd definitely recommend the Rocket experience to my friends.

Process was good at first but then after taking all my information, given a rate and type of loan I qualified for, it all changed. The rate was increased. The type of loan was changed and your underwriter was not pleasant to work with. She pretty much told me, "Take or leave it" and did not want to hear me out why she was wrong. I was on a time a limit to get this loan and I had already wasted 2 weeks with Rocket. I will probably never work with you again.

It was amazingly easy and fast. They were very knowledgeable and resolved any questions I had In A short period of time. Made the transition easy. I’m very happy with the results. Hopefully the rates will go lower again to go over it again.

Very pleased with process and service. Your service banker was very knowledgeable and gave the best mortgage that suit my long term plans and terms. Your closing partner Amrock was very efficient as well. We appreciated the updates at every level.

I have noted the many 5-star reviews for Rocket Mortgage, but unfortunately did not have a similar experience. After paying off my HELOC, RM refused to issue me an intent to reconvey letter so I could clear the title to my home. They told me I would need to wait up to 3 to 4 months until the “paperwork” went through the system. By the way, the loan was paid off with a direct wire transfer from Charles Schwab, so the excuse of “waiting until the check cleared” was dishonest.

Everyone I dealt with was very diligent and patient with during the loan process. A lot of things had to happen to get my mortgage approved. Samer, Camerin, Sarah were all very responsive, they were able to find the right loan that I qualified for, looking forward to moving.

Excellent thanks to everyone that helped on my refinance. Absolutely best experience and would highly recommend Rocket Mortgage to anyone. Thank you again so happy with making the decision to switch companies. So much easier to work with than any other company.

Dan was amazing. Very polite, returned calls in a timely manner. Eager to answer questions I had. Very simple process and kept me informed as to the next steps. He made sure I understood every step. Willing to listen to my concerns. He definitely would be someone I would recommend. Thanks Dan for being patient with me.

Locked in at 2.875%. Multiple agents tried to double my points to buy in, but one agent Doug ** in particular always corrected it to 1%. A true man of his word. Thank you for all your help and saving us thousands in interest

Very professional and knowledgeable group of representatives from Rocket. Explained the various steps of my refinance understandable to this senior citizen. Good experience. Would recommend this mortgage company. They went to work swiftly in getting my refinance closed. Thanks for a job well done for this client.

I inquired about Rocket Mortgage to my parents and brother. My parents are currently with Rocket and my brother was at one time. After receiving good reviews from them, I looked into a refi. My experience was absolutely wonderful. I had an issue after closing where the wrong account number was issued and the first payment did not go through. That problem was dealt with without question. Thank you for a very positive experience.

Our experience with doing our refinance and getting cash out in order to update our siding and roofing was seamless from start to finish. We were able to communicate with those on our time through calls, texts, the app, and the website. This meant that when we had questions, we could readily connect with a member of the team. We were even able to adjust our cash out amount based on the information regarding what our payment would work out to given certain amounts. This allowed us to have a cushion for if we come across any surprises needing a change order once the work commences. That alone is a big stress reducer!

I never knew a company could have a great personality. Everyone treat me like a king. Thank you. Tanner S did wonderful job of helping me with a crazy sister in law and failed effort to buy a home, but quick move to refinance my home was better.

I wasn't even planning on refinancing. I reached out via chat to ask about home equity. The representative suggested looking at refinancing due to interest rates still being low. Within a few minutes, she ran my credit, and I came out with a cheaper payment, lower interest rate, and $28,000 in my pocket from equity. We closed in three weeks to the day I first reached out. I could not be happier with the process. It was simple, stress-free, and very fast.

It went okay but very long process, couldn’t do on line closing because ID process didn’t work so had to have someone come at last minute. Also told us wouldn’t have to do appraisal and ended up taking longer. This was a refinance so should have had a lot of our information we had to supply multiple times.

Rocket Mortgage did an excellent job. Every phase of the process went smoothly, except one. I was told I would not have a mortgage payment for February, but the money was deducted anyway. When I brought this to the attention of Rocket Mortgage I was told it could take up to a month to get my money back. It was direct deposit. I think it could have been returned the same day.

Never knew if Rocket was going to refinance my loan till the last minute. With a credit score over 800 and $170,000 equity and asking for $20,000 cash out. I was in the process of seeking to secure another loan from another company. Probably would not recommend Rocket mortgage to friends or family.

I was boosting for over 6 months about this company and refuse to talk with anyone else. Uploaded all financial doc's proof of income, or 1099'2. etc. They were satirist and gave pre approval 15 yr. Would get a final till open escrow then it changed with 3 days to perform. They said with the income have to be 30 year loan. Income was to the penny of what was uploaded on their portal. Their obvious plan tell me what I needed to hear and once all the pressure agents, escrow seller, etc I would simply accept a longer term higher rate! I canceled and contemplating litigation. It is outrageous stated first payment and to the penny how much to bring to escrow and e signed that I promised to move forward. They changed last minute ...Bait and switch. Unbelievable. I owned their stock which I now sold as well. I hope they fail miserably!

Very professional. Understanding quick closing and understanding your needs not a lot of hassle. Right to the point will help you every step of the way. Very pleasant people to work with. Would use Rocket Morgage again if needed. Want to say thanks for everything.

From start to finish, the loan process was seamless and efficient. Agents were helpful, knowledgeable and eager to help in any way necessary. We especially appreciated being able to apply from home and to even close at home. We would highly recommend Rocket Mortgage to our friends and family.

Every single person I dealt with through the refinance process was very friendly and very helpful. The whole process was very quick from applying date to closing date. I would recommend Rocket Mortgage to anyone in the market to buy or refinance.

Great customer service through and through. From the initial phone call until the closing date. All of my questions were answered promptly. Through the phone or the online chat. I'm very pleased with the overall experience. Will definitely recommend to friends and family.

Rocket Mortgage was a great help and made my purchasing experience very easy. They helped step by step with reminders without being intrusive. This made me get to my closing date without any worry because I knew everything was ready.

My husband mainly dealt with Rocket Mortgage. According to him every member was very professional and pleasant to deal with. When he had a question they were readily available to answer it or find the answer for him. The refinancing process went fairly smoothly for us and the closing date was agreeable with us.

I really appreciate the friendly and knowledgeable employees that are responsible for helping me with the refinancing of my property. So nice to deal with people who have answers and don't have a problem with the many questions I have.

Entire process was seamless. I really enjoyed not having to have phone conversation with anyone throughout the entire experience. The initial chat with Courtney ** was quick and very informative The visual to-do-list for my tasks and also Rocket Mortgage's tasks were very helpful and made it very simply to see where the process stood. To close, I dont plan on ever using another company for a mortgage. Even if I can find a lower rate elsewhere, the ease of the closing process with rocket mortgage can't be beat.

Good experience at this mortgage company, also just We recommended to the people and clear and easy process. They are Efficient, Diligent and Pleasure with work with them. To take an excellent pleasure sweet and patience way, when you work with Rocket Mortgage.

For the most part my experience was very quick and very easy. I did however, have 3 issues.

From the first contact t with Rocket Mortgage, I was treated with respect and there was professionalism from every point of contact. The process was concise and took very little time. There were no complications and the entire process took less than three weeks.

This was the absolute best experience in getting any loan, let alone a Mortgage. It started with Tony ** who helped me with my application, follow up, everything really! Tony was exceptional, very knowledgeable and responsive; I was equally impressed for a day or so when Tony was OOO - someone else from his team reached me - NO delays! If you look at any notes on my account every single person was just amazing! The notary who came to close on our home was truly lovely as well, Maleta **. She was so kind and great to talk with, a wonderful ending to this process. I will recommend you anytime I can! Thank you for such a great experience!

Throughout the process I felt as if Rocket requested more and more information after having received the same information already. Additionally, at times, it was difficult to get a call back in a timely fashion. As my original mortgage was with you, I understand there are federal guidelines, but I had to do more to prove my ability to repay this loan than I did my original loan. But the real frustrating and aggravating part of the process was with Amrock as we moved toward closing.

Part of the re-finance process we were required to have another appraisal. Rocket scheduled the appraisal. The day of the appraisal 2 persons arrived and advised they were here for the appraisal. Approximately a week later we were advised we needed another appraisal. The "appraisal" that was done was a "data collection". So, we had to go through re-scheduling our day, again. And the response we received when We were able to speak to someone was, "we are sorry" for the mistake.

It was pretty pleasant but took a really long time to complete and pretty costly. We actually got a cancellation so at one point we thought it was not going thru and finally someone called us and got it all straightened out.

We started our process with Cecilia **. It was a very confusing conversation (at some point she said she was confusing herself). We were told many times we'd get a call back, and ending up having to call ourselves to find out where they were in the process. We even at one point talked to Cecilia's boss. The cost of closing keep on changing. It was not a good experience. We finally got things done.

The process was quick and easy. Questions were easily answered. When I had any issues they were fixed quickly. The refi will ultimately save me at least $20,000. And that’s all I’ve got to say about that. Thank you very much!

From the beginning, Dustin made our refinance easy to understand and guided us through the process. Anyone who has ever called me from Rocket Mortgage’s processing team have been very helpful. I appreciated the timeliness in which we were able to close as well, and the closing process which took less than 30 minutes. Would recommend Rocket to anyone!

We were amazed at the speed of our refinance. 18 days from inception to close! Everyone I met or talked to was professional and knowledgeable. No local bank could have treated us as well or got things done as quickly. Thanks, Rocket! ❤❤❤❤

Everything about this was efficient and done in a timely manner. There were no delays and everything was done as promised. Every single person we dealt with was pleasant, knowledgeable and always took the time to listen to any questions and answer professionally. Could not ask for a better experience.

My homeowners insurance policy paid out a sizable claim to repair damages which occurred in a state of emergency weather event. The check was made out jointly to me and my lender. I followed instructions by my lender to endorse the check and send to them. I have been disputing which repair services required a licensed contractor per state law. The employee at the lending company assigned to my claim thought it appropriate to advise me to “google” the laws, when I requested documentation of that law. I requested the law in writing because I already had informed my case specialist that her information was incorrect. I took my case specialist advice and “googled the law”.

Our refinance activity was very, very good! The process was easy because we were able to use the existing loan's information as the base, thus avoiding the need to submit lots of new documents and having to get information. The closing was smooth and professional..

I was told upfront and throughout most of the process that I would be able to get a $25K payout/cash back based on the market value of my house that was discussed in the original conversation with the loan officer. However, midway into the process I was told by the loan officer that I was only able to get $17.5K back. Additionally, I was told that I would be able to skip 2 months of mortgage payment to help makeup for the cash shortage. However, at the end of the day I was told that I could only skip 1 mortgage payment. These 2 drawbacks caused me to not fully satisfy the financial reason of why I originally wanted to refinance which was to get the $25K cash.

I’ve been working with Rocket Mortgage/Quicken Loans for many years and they are my go to mortgage company. The process is always easy and thorough, yet fast. The portal makes it super easy to upload your documents and check the status of the loan process. Whenever I have mortgage needs, Rocket is my go to mortgage company.

After my initial inquiry, I was contacted by a loan officer who helped me consider my options. From time to submitting the application to final closing was approximately 15 days. The process had very few snags and overall the experience was great. I say snags only because each day I was responding to requests - but that is how any refi goes. :)

Laura **, guided me in the right path with great expectation to get my loan refinance from beginning to end. She was truly direct and contacted me even on her off days when I had questions. Great dedication. I have informed my friends and family about my great experience. Thanks

Everything about the process of this refinance was outstanding! I had already been a customer of Rocket but this second refinance was even better than before. Ardi stayed in touch and did what he could to get a lower rate. He was personable and definitely know his job! Amrock was good to work with too. Their closing agent Brad ** accommodated our time and location to meet. He was personable and efficient. I couldn’t have asked for a better overall experience with Rocket.

The process was smooth and quick. Took care of my personal needs and I would totally recommend to family and friends. Also went from a 30 year term to 15 year term and saved several thousands of dollars. Super excited to move forward.

I got all that I wanted from my new mortgage with Rocket, My interest rate was lowered, my property appraisal went higher, and it went smoothly processing the documents and signing during the closing at my home. My thanks to Rocket Mortgage for helping with this, and to all the competent Personnel at Rocket. Thank You.

They inundated me with calls trying to sell me a mortgage without telling me they had already purchased my current mortgage. Took them a month to let me know, by then my payment was late. I’ve never had a late payment before. Since they didn’t let me know, I had recycled a check from them that appeared to just be more junk mail promotional material.

My entire experience was done professionally and with courtesy. I was kept informed throughout the process by text, email messages and phone calls that I appreciated. You guys are the best. I cannot express in words my gratitude. Many thanks.

The process couldn't have been easier or more successful. The rep who worked with us listened to us and got us where we needed to be. Many thanks. Happy Customer here. We will recommend Rocket Mortgage to others. Thank you.

I have been working with Quicken Loans over the years and always have been satisfied with the fluidity of the process. This refinance was a bit more difficult than it had to be. We navigated through the process perfectly til the appraisal process. This is only to mention that you might want to be more selective with your choice of appraisers. She did not want to come out to the house so she told Amrock that she could not reach us. We had been in contact just 24 hours before this notice came through ending the process. We had to start over mid stream and again she was difficult and seemed to begrudge the fact she had to come out to the home. Rocket Mortgage/Amrock were terrific to deal with but the appraiser was a nightmare.

Everything was very easy to do and easy to submit needed documents. Representatives were super friendly and guided me in the process to help me submit documents and information needed. I was kept informed on a timely manner. It was very convenient to be able to sign most documents electronically. I would definitely recommend Rocket Mortgage!

One of the reasons why I decided to stay with Quicken Loans for a second refinance is because of the customer service that is provided, and the multiple different options that are offered to custom fit your needs. The refinance was quick and easy. I was walked through from beginning to end.

Quick and easy. Just had to sign a few papers and provide documents. They handled the rest. We're able to reschedule with ease after I got sick. Would highly recommend to new home buyers or those looking to refinance their mortgage.

Overall the experience was good. I was unhappy about some errors on my Uniform residential loan application that I repeatedly tried to get corrected, I was not successful. Ultimately, the closing was delayed due to the errors. One item was never corrected.

All of the personnel we worked with were very helpful and professional. They made each step of the process clear and understandable and were quick to answer any questions we had. I would recommend Rocket Mortgage to all our our friends.

Hard to believe how simple and stress free this was. Any small changes were handled quickly. Everything flowed fast. Closing at our house was simple and convenient. Unlike any other real estate transaction we’ve ever had as it’s usually stressful with big problems popping up regularly.

Only issue I had was a misspelling of a name on the documents. I went back and forth several times before finding out that it was not going to be an issue at closing. So maybe better listening and better understanding could have helped.

I was generally happy with my refiance experience but during the initial refinance I was told taking my ex-husband off of my mortgage would be a qualifying event for the refinance. When my closing stalled for 2 weeks, I was later told since the interest rate and term was the same and I wasn't taking cash out, the refinance wouldn't process. I then had to pay $1,000 to lower my rate 1/8 of a point and get the refinance to process. It was frustrating having to deal with this when I had been told otherwise initially. Additionally, I was frustrated that no one had reached out to me in the two weeks to clarify the situation when they were having issues.

My experience with Rocket Mortgage was very fast and highly efficient. My customer representative Chloe ** was very knowledgeable, friendly and explained things as we went along. She is truly an asset to this company and her assistance didn't go unnoticed by me. My only concern was, I believe that the fees were high to obtain my refinance though.

Most everything went very well. Final closing activities very efficient. The only issues were in documentation requested confirming my wife’s employment and compensation. She has a non-typical job resulting in her not having standard pay stubs, similar to an independent contractor.

From my first phone call the representative was friendly and professional and had my best interest in helping with our refinance. Everyone else thereafter were the same. The process went quick and smoothly right up to closing. I highly recommend Rocket Mortgage for all your mortgage needs!!

This was a great experience with little or no issues. They were fast and efficient with support next to none. The team effort made things seamless. I would suggest if you want to get the job done these are the people to do it.

He is extremely knowledgeable in his job. Every question I asked he was able to clarify for me. He was very patient as we went along in my numerous questions about what I was do. I've asked a lot of questions as this mortgage subject is not in my line of understanding. I'm glad I connected with Him when I first called.

This closing was much better than our last one, the man was polite, and very attentive. From the beginning the, I did not think we were going to be able to have any advantages refinancing. After talking to your representative, he made it all make sense.

The refinance went very smoothly with constant updates. It was a very easy transaction. Hunter ** was always very professional and right on top of everything. The at home doc singing was very organized and fast. It was a stress-free experience.

Quick to respond, courteous and knowledgeable. Everyone is great, helpful and takes cares of your needs. I would definitely recommend this service to anyone who is thinking of getting a loan. They will take care of you. Especially Lisa, she worked hard to get my loan completed and everyone else at Rocket Mortgage. Thank you.

We had a great experience. We expected the process to be challenging considering the circumstances of the pandemic but the process as a whole was very streamlined. We had wanted to do this for a long time and glad we took advantage of the rates. Definitely would consider again in the future.

Staff were great and very professional. The process to get things done was good, till I had to submit and explain and inquire on my credit score. I had to explained to 4 different staff what was going on with that matter, and for some reason that same matter kept on coming on my record, and staff not communicating among themselves about this matter. I had to literally explain the same matter to 4 different staff members on different occasions/dates.

Outstanding people. I've never been through this process, but the banks did not treat me the way these two have. I felt important, like was their only client. The process was very personal and Andrew Z. was professional yet personal with me. I always felt as I could could call and ask anything at anytime without being a burden. I don't think I would have made it through all of the FHA hoops without Andrew and Angela. Thanks you two.

My refinance started like any other with a fantastic mortgage banker named Michael **. He was available when needed and was able to communicate in a respectful, thoughtful, and professional manner. It was joy working with Michael. I would strongly recommend Michael to all my friends and family. Nevertheless, documents were submitted and all was progressing until it was determined my ag-zoned property did not qualify for jumbo lending. I didn't have time to become crestfallen because Kurt ** called to save the day and the transaction. He is a superior Solution Consultant. He identified another way to get the refinance completed. Once again the process was initiated and with the highly skilled Kurt the refinance was completed with satisfactory terms. Both Michael and Kurt are true assets to Rocket Mortgage!

My experience was great and the app is very user friendly which made the experience simple. The appraisal went well and the gentleman was so nice. The notary that came to our house for the closing was also very nice.

This was a quick and easy process. I appreciated the response times and how quickly I was able to close. The team that assisted me were helpful and knowledgeable about my loan. I would recommend Rocket Mortgage to my friends.

I want to highlight Bianca ** with Rocket Mortgage. Bianca was very patient with us the entire time waiting to have the house built. I appreciate her warm customer service which put us at ease as we went through this long process. As a first time customer with Rocket Mortgage, working with Bianca ** made me feel very comfortable. Thank you Bianca!

The process was very smooth for most of the process. The mortgage representatives were all very responsive up until the end of the process. Toward the end I called, sent emails and did chat online to try to get updates on the upcoming closing but found it difficult to get a response.

Everything was done in a professional manner. Everyone we worked with was very helpful. We would recommend Rocket to friends and relatives. They were efficient and timely with their part of the transaction. We enjoyed working with everyone. Thank you for all of your work on our behalf.

Was great all the way through- you folks made it very easy and fast - thank you for all the help, special thanks to Freddy ** who started the whole process, he stayed in touch all the way through to the end.

Thank you for an opportunity that I am able to be of value and stand with our family in a life event we’re experiencing. My mother explained once when our kids were toddlers that their problems get bigger right along with them. Helping them learn and grow to be their own person means having band-aids and encouragement handy. Learning new technology has been quite challenging with this experience. Your business protocols developed during the health emergency fit nicely into my first-aid kit there with the catchers gear and soccer pads for learning how to ride a bicycle. Managing risk responsibly enables people to gain confidence and grow in new directions. Your trust is valued treasure. May blessings continue for your business enterprise.

I have been financing with Rocket Mortgage for several years. They were Great to work with. At this time I refinanced 2 properties with Rocket. Once again Great to work with,. Eron ** was my Loan Officer. He was GREAT to work with, Thanks Rocket.

Chris ** was great. He told me we would close in 2 weeks, however it took until Jan 2022 to close. That put me under a lot of stress that I really wanted to avoid. It was not his fault. However, everyone was very nice and professional. Thank you Rocket Mortgage.

They were fast, accurate, professional and the customer service is outstanding. Rocket mortgage made it possible for me to purchase a home when I didn't think it was possible. I will be recommending Rocket mortgage to all my friends relatives and anyone that's looking for a home. You guys are the best. Thank you.

Working with Patricia was a amazing experience. She was always on constant contact with me unlike my previous experience with other companies. She was always upfront with me and and set up good and accurate expectations for the time frames that we were working with. Really good overall experience and will recommend 10 times out of 10.

Latoya needs too slow down when she is talking to the customer. Other than that, everything went smooth. I will suggest and recommend Rocket Mortgage to our friends if the need arises. Robert and Linda

Great experience from start to finish. Online tools allows me to easily complete and monitor every step in the process. Each representative was very professional. I will recommend to others and will utilize Quicken Loans again.

When we started the process we were dreading the process. But to our surprise this was the simplest experience we have experienced. The simplicity of uploading our documents to the patience of our advisor. Thank you for making our experience go so smoothly. Definitely would recommend to EVERYONE.

A “quick close” lasted 3 months. We overpaid and was told we will immediately get our overpayment back. It’s been 3 weeks with no money back to us. You all pray on disabled veterans! My husband’s mother passed away and we had to borrow money to go to her funeral. I will tell everyone I can to never use you!! I will be filing a complaint with the BBB and anyone else I can!

My experience with Rocket Mortgage this time was excellent. They kept me in the loop and let me know if there’s anything else I need to do and how to do it. I really appreciate the service I got from all who were involved. Thank you.

The start was easy and fast but after that there was NO communication. We had called, texted and emailed questions and received no response. The closing was easy and quick. Amrock did answer some of the questions before our closing. We have family working for Rocket but we did not receive a discount nor did the employee receive anything for recommendation to Rocket. Everything is done by computer so I'm sure you could have rectified the problem.

Morgan was very helpful and made assembly of documentation relatively painless for my technology stressed life. After over 60 years of closing sales and refinances this was by far the quickest and least stressful. I will definitely recommend Rocket to anyone purchasing real estate.

My Loan Agent Carlos was great. Rocket process was pretty simple. AmRock was terrible. Payoff checks were never sent out to me. Had many emails with them and took over a week past closing to get them to reissue checks. Terrible customer service. On my previous refinance with Rocket, AmRock was a hold up on closing as well back then. If I have need for another home loan in the future, I probably will shop around due to the two bad experiences with AmRock. I’m assuming that Rocket owns AmRock.

The people at Rocket Mortgage were quick and efficient. They were extremely helpful in every aspect of the refi. During the submission of the refi request, at the closing, and then at follow up. Any questions we had were answered right away.

Rocket Mortgage is without a doubt the most organized and efficient company I've done business with. I was kept well informed throughout the process and always got a quick response to any questions I had. A Plus to you & your staff.

This is the 3rd time we have used Rocket Mortage (used to be Quicken Loans). Super friendly, very helpful & knowledgeable and the ease and transition of everything went smoothly. I would highly recommend Rocket Mortgage. Everything was online and then we closed with a Notary at our home residence. Thank you for making our refinance experience great.

Rocket Mortgage has a professional, courteous staff who provide efficient, cost-effective services, whether purchasing a property or refinancing. During our refi process, our mortgage banker searched several options available to us to ensure our rate was the lowest. We highly recommend Rocket Mortgage.

Did a last minute loan to try to get the purchase completed in the 2021 tax year, and Rocketmortgage came through in every aspect: title, inspections, great rate, good communication, checklist of what needed done and when, and pleasant folks to work with at every step.

We really enjoyed this experience. It was very quick! The rate was great! We cut five years off the loan. I would definitely recommend Rocket Mortgage! The loan was completed in three weeks. It was very, very easy, fast and efficient.

Rocket Morgage purchased my mortgage from Nation Star d/b/a Mr. Cooper effective 12/1/2021. You created loan number ** for this transfer. I was contacted by one of your representatives to review my current mortgage. I inquired about refinancing my home and taking out enough money to pay my original mortgage plus pay off the mortgage on a second home.

From the beginning everything has fallen behind due to lack of follow up from representatives. And as of today still don't have my disbursement due to documents not properly submitted to the County and expected to make my 1st payment in less than 2 weeks from now. By the way I already have had to make payments to accounts that were supposed to be paid off by Rocket because the grace period is already passed. Have been working with different reps and they all have apologized but the fact that me and my family still dealing with this stress due to the lack of competency of some employees makes the apologies worthless. Hope Supervisors and leadership in this company take the time to train their reps and teach them how to explain things based on State and also have the follow up once and appraisal or any other request has been submitted and don't just assume that all is good.

The communication was great. Which made the entire process very smooth. Start to finish took only took 2 weeks. I was kept informed every step of the way and I especially appreciated the flexibility in being able to choose the closing date, time and location.

Everything went smoothly. Sending checks to pay off my loans to other lenders was a pain since the payoff amounts had changed and now I'm trying to collect from them. The people who worked with us were very helpful. Thank you for your help.

My wife Jeannette and I are happy with the professionalism and service we have gotten from your Rocket Mortgage Service Team! Thanks for making it possible for us to be able to refinance our California Home Loan #** as well!

We did a home refinance with no cash out for lower interest rate. Disappointed: we locked our rate on Cyber Monday with 20% off closing costs, however, we did not get the 20% off. That’s disappointing and false advertising in my opinion.

After contacting Rocket Mortgage and connecting them with my realtor I started the loan application process. A contract that was signed by the seller and myself that stated money from the sale or escrow of the home would be used for a necessary repair. Copies were sent to the rocket mortgage account manager stating as such. I then sent a 500 dollars good faith check to proceed with the loan. After weeks of going through the mortgage process rocket mortgage informed me they couldn't give the loan because the repairs needed to be done prior to sale even though they knew of the agreement weeks before.

Everything went smoothly, it was easy to use and was quick. I would definitely recommend Rocket Mortgage or Quicken Loans to a friend or family member as the whole process was streamlined and very thorough as well. And to think it was all done online with no person to person for even the title company. This is my third experience with quicken loans and I will definitely come back again if I ever need their help in the future.

It was a great experience. Easy to upload documents and great communication from you. Everything went quickly (except waiting on the appraisal which was out of your hands). I'll definitely recommend you to anyone I talk to about getting a home loan.

This home loan refinance was very simple and well handled by Rocket Mortgage. The person who came to our home explained things well and completed the signing very quickly. All communications after the closing were easily completed online. Thank you for a good experience. We will recommend Rocket Mortgage to friends and relatives.

Thanks for helping me buy my first home. I was in a desperate situation and Rocket Mortgage helped me find something quickly and within my budget. I feel like I can get my life back on track and I am secure.

Everyone was helpful and understanding in the process. Timely updates are appreciated. No complaints. My only objection is automatic paperless statements, which I may have indicated I want by missing something, but I prefer monthly paper statements- even though I intend to pay online.

Everyone that I came into contact with regarding my mortgage was very helpful and professional. Yes I would recommend Rocket Mortgage to others and have already done so. Glad I let Tara ** talk me into using them when others had told Me not to

Our Rocket Mortgage rep was the best - he was helpful, very responsive, and moved the process along quickly and efficiently. We have worked with Rocket before and have had a smooth, simple transaction both times. I would highly recommend them.

During the process my agent was wonderful with communicating and handling everything. When the closing agent called with final Number the price increased about $300 a month with an explanation of a concern I had from the beginning and was assured it was already factored in. Basically I was told a low number because that’s what I wanted to hear then just before closing the actual Number which had I known from the beginning I would have done more research. Since then I have heard this exact same situation happen with other individuals.

Awesome job. Quick and easy.. Thank you Rocket for doing a wonderful job. Wouldn't want to go anywhere else. The appraisal went well. They closed as fast as they could. The department worked well with each other to make it a smooth and easy ride.

From start to Finish, everything was top notch. When I talked with my loan consultant Kene ** he always made me feel like I was the number person on his list. He promptly answers my questions and I couldn't ask for anything else. Super Job.

First, hats off to mortgage consultant Aliyah ** for her extraordinary professionalism (a.k.a-knowledge of loan products that specifically fit our needs) as she assisted us not once, but TWICE (separate loans) during loan process. Having previously dealt with other mortgage lenders in the past, me and my wife were extremely pleased with how quickly/efficiently both of our loans were processed followed up with a detailed explanation each step of the way. AWESOME experience and we would certainly recommend Rocket Mortgage to all of our family and friends.

Matthew ** was professional and always responded in a timely manner. He was diligent and walked me through the process with ease. The other representatives I also worked with continued that professionalism as well. When things came up throughout the process, the team was quick to help resolve any issue or speed bumps.

Everything was excellent except the appraiser was rude and didn't seem to want to do his job. Talked over us and was in a big hurry..Set us for a Sunday appt and then acted like it was a big inconvenience for him to be here.

I called to ask about a home equity loan. The representative convinced me to let her pull my credit score, and then I was on hold forever, and then she had to send my information to someone else, who played phone tag with me and then kept me on the phone for another hour, only to tell me, finally, that they don't offer home equity loans. This second representative then wasted more of my time badgering me with personal questions having nothing to do with my qualifications for a loan (as she herself admitted), then hammered away at me trying to talk me into refinancing my first mortgage, told me I would save money, but a quick back-of-the-envelope calculation confirmed that this was incorrect--I will pay less to get a home equity loan with someone else (even at a higher rate) than to refinance. I thought she was supposed to be an expert. Just terrible.

Good interest rate and lower monthly payment with equity out. Knowledgeable banker. Effortless close. No cash needed to close. Everything was easy and online except for notary at our home day of close. Samantha ** provided outstanding service throughout the process.

Being new to any type of home financing, I found the process with Rocket to be very clear and easy as far as knowing and supplying information/documents for the re-finance. I was a co-signer for my sister on her condo.

The refi my mortgage was very easy and painless. Have told several people about it and hope they will do it to save them money and will continue to tell others about the easy way we did it. How much it cost us to do.

They took care of everything!! Very efficient, and a small group of people I was in contact with, which I loved because they new my case through and through! They answer and explain all questions perfectly! Highly recommend to anyone looking to buy a home for the first time!!

Everything went smooth as silk. Rocket staff was great. This was my second refinance with Rocket and both were equally great. One thing I appreciate about Rocket is their staff is American and I have zero difficulty understanding them. This seems to be rare this day and time. Staff was always knowledgeable and answered my questions on the first contact.

Excellent customer service.. Kudos to Matt ** and Ryan **. Very fast and efficient...minimal aggravation...everyone seemed to be focused on expediting the process as quickly as possible. No hidden surprises as far as I can tell. Great experience all the way around.

Very easy and very quick to work with. They also offered the best rate I could find. I would highly recommend them to anyone looking to refinance. I have already referred three other people to them and they also thought they were great.

Nate ** was there for me every step of the way. He went above and beyond my expectations. I was however disappointed in that I was only given one third of my original amount requested and promised. However they told me I can refinance again in 6 to 8 months.

I couldn't imagine a smoother refi process. Everyone we worked with was top notch and helped us through the process with no issues at all. I would absolutely recommend Rocket Mortgage to my friends.

Outstanding customer service by DJ ** and everything was clearly laid out, processing was efficient, and overall highly recommend. The online portal and text messaging capability was excellent. Being able to do mostly everything online was great and your rates are excellent.

Our agent Greg was fabulous and guided us through the long process of getting all our documents in order. He answered all of our questions and always made himself available for calls. The rest of the loan team was fantastic as well. Really appreciate all the guidance and support.

The entire team I dealt with was very knowledgeable, very helpful and extremely quick to respond to questions. I would use Rocket Mortgage again and will suggest others to use them as well. Everything went smoothly, quick and painless.

It was good to be able to do things so quickly and easily without ever getting on the phone to have to talk to anyone. Should always do business like this. Would recommend to others if they were wanting to sign up and use this service this way.

Gabe was patient, thorough, and very detailed in providing and showing us multiple options for refinancing our home loan. He then assisted us with identifying and uploading all the required documentation for completing the refi process. He is an asset to Rocket Mortgage!

When working with different people they all seem to know what stage my loan was at. And even though I dropped the ball a couple of times Rocketmortgage was there to put it all together. Thank you Rocketmortgage. The agents were great.

I recently refinanced my home with Rocket mortgage. The staff were friendly, professional, and very helpful. The process was very quick and easy and I was kept informed the whole time. I would definitely use them again and recommend their services.

Emily ** was so wonderful and helpful through our entire experience! She was there to answer all of our questions. Even after her part of our loan was through she continued to help us. The whole team of people at Rocket Mortgage were very helpful and professional!!

Zachary **, Senior Mortgage Banker. Call or text. ** Email: ** SocialProofLink: **. Zackery sent me this text message as I had inquired about removing $25k from my home and refinancing to get a lower monthly payment and a lower interest rate…. "Tony, we just secured $350M worth of 2.99% for over 2pts less cost than previously presented. We want to get you locked in and secured asap with this incentive. This will go very quickly. When are you free? Getting you 25k, dropping to 2.99 we would have new payment for you at $975 including tax and insurance. No out of pocket or appraisal." We deciding to take advantage of this offer and asked Zackery to get us in, then Zackery sent me another text.. "I have some tough news Tony. The allotted 350m we have for 2.99 was used. When I went to lock the pricing was no longer at the promo costs. I can structure the loan for 30 year, 25k back, payment at $1,008 and fixed at 3.25%…."

I find it very unprofessional to repeatedly lose documents. It is also unprofessional to not make note of phone conversations in a file when you talk to a client. The client should also be notified when disbursement is postponed for any reason.

My friend who is a disabled vet applied for a mortgage with Rocket Mortgage. They pre approved his loan, but then turned him down 5 days before closing with no explanation. Do not use Rocket Mortgage. They treat disabled vets badly.

Great process very much like our lake home purchase in May 2021.... Professional, timely, courteous reps. From beginning to end the process was extreme fluid. The process was effectively outlined and managed accordingly. Very proud and happy we went with Rocket for both the purchase and ReFI.

Awesome staff. Great company. They went above and beyond. They work 7 days a week to get your loan through. Justin, Tiffany and the entire staff was there for you day and night. If you're looking for professional knowledge this is the perfect company.

Our recent home purchase resulted in a new tax assessment which significantly increased our tax liability. Geothermal had been installed in the home and was not part of the previous assessment. Rocket Mortgage was able to work with us to get a lower rate and absorb the drastic change to our taxes. The process was quick and easy. Overall, it was a wonderful experience and we are very happy with the result!

My experience was absolutely amazing and easy. The process from start to finish took a little over a month and was very easy. They took care of all the work and make it easy to upload all your info. The people are really friendly and helpful with anything you need.

I thought the whole process went very smooth. Document transfers. Appointments made on our behalf, Appraisal, notifications, and closing representative was prompt, efficient and addressed all of our concerns.

Everybody was very kind. Treated me well. The process went fast and easy and so far you guys of held up your end of the bargain perfectly. All the people I worked with treated me like I was somebody. I will tell everyone I know that’s looking for a loan to deal with Rocket Mortgage. Thank you so much.

I started out pleased with the process, but got dissatisfied as it went along. Got too many conflicting answers, quotes etc. Everyone seem to be passing the ball, when I had certain detailed questions. I went with you all, but should have stuck with my original mortgage company.

From the beginning to the end we had a smooth experience. There were no hiccups and was so easy and fast! I would highly recommend using Rocket Mortgage to anyone who is looking to finance, refinance. Great Experience all around.

Really impressed with efficiency and quickness. Working with Kevin was such a pleasure. Recommend that he be considered for recognition for his exemplary work and be given a raise. Will highly recommend Rocket Mortgage to all my family and friends.

Everyone we dealt with during our process was top notch and very helpful. Very quick and helpful. Couldn’t be happier with the results we got! We will be sure to refer any of our friends or family to Rocket Mortgage for a great experience.

Excellent service from start to finish. Quick and easy. No appraisal needed, no upfront fee needed, and most important not a lot of documentation needed by me. I will definitely recommend you to anyone I know who is looking to refinance their mortgage.

I have used Quicken Loans (Rocket Mortgage) 3 times. They are the most friendly, knowledgeable and professional group I have ever dealt with to refinance from the initial call to the closing. Will never use anyone else.

Rocket mortgage was recommended by a colleague and I was a bit skeptical because I normally only trust local based institutions. Usually I lean towards credit unions not an online transaction. Having been through this process with Rocket mortgage I can say now with all certainty that this was truly quick and the best experience in refinancing I have ever been through. I highly recommend rocket mortgage for efficiency and accuracy, I had a complete update through the entire process. The timeline I was given was accurate! Thanks for the professionalism and knowledge of my loan expert. Great job start to finish!

Hello, it was bumpy at the beginning with price gouging closing costs. Mark and Jessica came to the rescue to save the deal. The only other thing I need to complain about is the fact that you give me the checks to pay my debts and I have to mail them. 2 of the 4 are still in snail mail land 2 weeks later. I would rather see you make check payable to me. I deposit and pay my creditors online as normal. There are very few creditors can pay in person, Walmart and Sam's are not one of them! TY. Stacey

This was my second experience refinancing with Rocket Mortgage. The first did not go well with my appraisal being lost or not submitted and poor communication resulting in a significant delay in being able to close. This time everything went smoothly, communication was excellent and we were able to close in a timely fashion.

I was happy with the experience from the people I dealt with. They were professional and nice. Easy process until the appraisal. No choice in who I used and the man that did it gave me an appraisal $27k less than it should’ve been and I had no recourse. That was extremely stressful and dissatisfied with this situation and learning that after the fact I had no recourse and the only person that could change this was the same appraiser. Which of course they’re not going to. Not one house in my development sold for the price he gave. All were way $15k over and more. This is why I wouldn’t use Rocket again.

I was contacted by Rocket Mortgage regarding refinance options on my existing loan with them, which was originally set a year ago as a 20yr fixed @ 2.625% loan. They pulled my credit report and initiated the process of reviewing what my best options would be... A day later I logged into my account to find out that they had initiated the process of a new loan for refinance (17yr fixed @ 2.625%)...Yes the same rate!! They had rolled in my existing escrow into the old loan which lowered the principal (without my consent) and initiated a new loan with the following fees:

From the start of the refi process to the end, the experience we had was top notch. My husband and I were skeptical that we would be able to make this happen but every staff member was knowledgeable, kind, courteous, and friendly. We were thrilled with the speed of the process and the ease of the process. Who would have thought, closing the refi of our home IN our home! Will recommend you to anyone that says they are considering doing anything with their mortgage.

I took out my third mortgage with Rocket and all went well. The process was seamless and I was totally satisfied. This is where we should both be happy and go for the long run, but no, not this "new" Rocket. I got my home in May of 2021 and I have received 12 phone calls and complete refinance paperwork from These jokers. Are they selling extended car warranties on the side?

I truly enjoyed my experience with Rocket Mortgage. They made me feel comfortable and confident in the process. They were very professional and did things in a timely manner. They were very pleasant and patient in helping me through the process. Thank You Rocket Mortgage.

I never knew it would be this easy to refinance - smooth and extremely quick. Just a fantastic experience from start to finish. Michael ** was so professional and thorough, I highly commend him on the wonderful job he did. The entire staff at Rocket Mortgage was helpful and courteous, I can’t say enough positive comments - thank you so much for making my year!

The experience with Rocket Mortgage was easy and stress free. Rocket Mortgage professionals guided us through the process smoothly with their knowledge and expertise and we were able to close the loan very quickly. We will definitely recommend Rocket Mortgage to our family and friends.

Rocket mortgage practices a cheap scam method to sell their mortgage. They initially promised to beat the competitor's offer but two weeks later called and changed the term and the cost of the loan. They did this practice even in the beginning but I told them that I have a finance degree and those cheap methods are not going to work with me. I felt I am dealing with a used car dealership where they try to screw you any way they can. They overpromise and underdeliver. Stay away from them and work with a local broker or a bank. Someone you trust.

Working with Rocket Mortgage for our home refinance was a great experience. Our Agent, Allen ** was very helpful throughout the entire process. He was always available if we had any questions and always kept us updated. We were very pleased with the outcome of the loan and we would definitely recommend Rocket Mortgage to anyone to finance or refinance a home. Great customer service!!

We were contacted by Rocket regarding refinance options for our existing mortgage. We agreed to proceed, authorized pulling credit reports, submitted payroll information, tax records, etc. and several weeks into the process was cancelled. Reason given, they couldn't get an appraiser. Their solution, drop the refinance and suggested we go to another lender. When I called in to discuss the matter they admitted knowing they couldn't get an appraiser, its an ongoing problem. So Rocket hit our credit and took our financial information in a fraudulent manner when they knew they couldn't provide the refinance they offered us. Rocket is just scamming people, collecting information they have no right to have, ding peoples credit and then run like cowards. I'm a long time customer and told to find another bank for my needs. What kind of customer service is that? Rocket is just crooked! Beware!

Thanks for helping me out with my loan. Everything was good. Took a while before we got it done but finally we got it so I was pleased working on the next project. If needed I will come back and do this again. Thanks.

Great customer service. Easy and convenient process. Would recommend to others. Information is updated continuously so there's no guessing about where in the process your loan is. Closing at home was a breeze. Would definitely use again. Great company with helpful employees!

Everyone at Rocket made the process of refinancing easy to complete. I would like to specifically say that Alex ** was especially helpful throughout the process and answered all questions I had quickly and completely. I will definitely be recommending Rocket to anyone I know.

Joe and his team were great, we will be happy to refer Rocket Mortgage to anyone, thanks for our new home. We love it 1111. They caught us through some challenging times with some deals that sold or fell through but they didn't give up and helped us every step of the way, very happy and I love my new kitchen. Our family are so happy for us and they love the new home. We gave them Joe ** number to call for there new homes. Thanks Rocket Mortgage.

Great, easy process start to finish. Josh ** was helpful knowledgeable, responsive and patient. Portal was easy to navigate and updated often. Tanvi was also great and helpful. Everyone we spoke to was polite and had great customer service. Will definitely recommend Rocket Mortgage!! Great job!!

Only issue we had was that we were promised to close early December and then no payment until February. When we closed they made us aware that our fist payment was going to be due in January. If we wanted to correct this we would have had to start the closing process all over. No thanks, what a let down. Otherwise the process was fairly smooth and we got what we were promised.

I applied for a mortgage online and was approved. When I spoke to an agent on the phone they told me I could only qualify for $100K loan based on my income which is well above the national average. My debt to income ratio is also very low since I only had credit cards at the time. I ended up going to a different company and just closed on a $254K loan with just myself on the mortgage. Rocket mortgage still calls every few weeks asking if I would be interested in refinancing even though I have told them no and to take me off their list. The rate I got from the other company was also a quarter percent lower than what I was told about through Rocket Mortgage.

Our refinancing experience was Amazing. We didn't have any issues with the process and every question we had was answered almost immediately by Ryan himself or someone who was covering for him while he was out of the office. I am very pleased with the outcome and how fast and easy the process was. I will be looking forward to doing business again in the future.

I'll admit I was skeptical using a big national company after using a local mortgage broker for my previous home purchases, but I ended up very impressed overall with Rocket. All our contacts did a great job of keeping us updated on the process and we're very proactive with communication. I appreciated that they were responsive to calls, emails, and even a few texts we exchanged. I'd definitely use them again.

I had an awesome experience. It was a short process and the app made everything super easy. If I had questions the response was very fast. I like the way that my documents were obtained. All I needed to do was sign permission and they obtained all necessary information. There was no need to look for pay stubs, W2 forms and fax or email them.

I reached out to Rocket Mortgage for a preapproval prior to engaging a realtor and starting our home search about 2 months ago (October 2021). During this "preapproval", I sent all the required documentation needed within a few hours of it being requested, and was always timely with providing any and all information to pre-approve my husband for a home loan (I am self-employed so my income couldn't be used). After reviewing our income information, Sean **, our lending agent, preapproved us for up to 570k for a home.