Rocket Mortgage Reviews

I was dreading the process of refinancing my home. My only experience had been purchasing a home with my husband years ago. Rocket made the whole process so quick and easy. A closing agent came to my house to complete the process. It was seamless and stress free! I'm so glad I chose Rocket!

Our experience with Rocket Mortgage and the staff was nothing short of amazing! They were efficient, professional and helpful when issues would arise, as is usually the case when refinancing a home. The process simply could not have been any easier and I'm so glad we went with Rocket Mortgage.

I had a great experience using Rocket Mortgage. I would recommend using them to help with all your mortgage needs. They are great to work with and they are fast and reliable. Thanks Rocket Mortgage team for your help with my financial needs.

I was very happy with the process. I did not have to provide many documents and the folks at Quicken were very professional and friendly. They closing took place in a timely manner and it was a smooth process. I would use Rocket Mortgage again for my loan needs.

I needed to refinance my mortgage to adjust my payments and include my solar system and other upgrades to my home. I spoke with several mortgage providers and received the best rate as well as very good service from Rocket. My previous mortgage was also with Rocket and I recommend Rocket highly -- so pleasant and easy to work with!

Everyone we worked with was professional and knowledgeable, keep us in the loop of our loan. I would definitely recommend Rocket Mortgage to everyone, that is in search of a loan to purchase. Thank you Rocket Mortgage team for all your help.

It was Awesome, I enjoyed working with the people at Rocket. Thank you all so much. It went smooth and with no problems. Very easy to work and upload documents. They accurate and fast and getting things done. They don't mess around with time and your money. I will continue to use them again. Thank you for all that you have done.

Everyone I spoke with was kind and knowledgeable. The process was drama free and the closing was in my own home. Any questions or concerns I had were quickly addressed or explained. I was comfortable and at ease with the refinance.

I had the best experience ever with the refinance process. I have had several different mortgages over my life and I will ALWAYS use Rocket in the future. The service was quick and extremely efficient. My wife and I are extremely proud to have a Rocket Mortgage and look to be lifelong customers. Thank you!

Gabe Sandoval recommended, and was able to refinance in such a fast time!!! I greatly appreciate the help, kindness and patience during the process of refinancing. It was fast, very easy, and very user-friendly for my benefit. Thank you so much Gabe!!!

I work in mortgage compliance for a local financial, and as such, I know most of the people in my area that provide mortgages and that’s just too close for comfort for me. I took a chance on Rocket because they’re removed from my job, and I’m so glad I did. I was nervous about going with a lender that was so far away and having to do things virtually, but that concern quickly proved to be unfounded. Everyone I worked with was incredibly knowledgeable and friendly, and I never felt like I was missing a personal connection. The communication that I received from each person involved in my transaction was absolutely fantastic. I WILL do business with you in the future and have recommended the same to my colleagues.

Always there to help! At every step of my loan process I was able to talk to a real person that was knowledgeable and easy to work with. Everyone I worked with made my first mortgage a breeze. Thanks Rocket!

I received a pre approval and my loan was also conditional approved. I placed order on a home and put down 45k and LO calls and says income was unverifiable without asking for any other documents. I produced W2. Bank statements. Etc. and denied my loan. I am out of 45k.

My experience with the Rocket staff was wonderful, Robert took care in walking me through the process and made sure I understood each phase of the process. During these troubling economic times families are facing hardship in caring for their loved ones, it’s a blessing that there are people who care enough to help them restructure their finances so they may continue to provide the financial support needed to ensure their family is taken care of. Thank you

We would like to express our appreciation for Travis. Travis is knowledgeable and a gentleman. He walked us through a loan we had no knowledge about. Travis answered Mike's questions regarding the VA loan and if he didn't have the answer Travis would obtain it and explain the answers. He also explained why we had to have the inspections and certain documents. Travis always answered us in a timely manner and was very customer friendly. We will recommend Travis to our family and friends when seeking a refinance or mortgage. You have a gem working for Rocket.

Rocket Mortgage provided me with a quick, easy mortgage loan. Alek W. was my mortgage loan officer and he did an awesome job. He knew immediately what I needed and was able to get me a low fixed rate with payments I can easily afford with additional funds for emergencies! The entire process was seamless. I would recommend Rocket Mortgage to anyone looking for a mortgage loan.

The refi team was wonderful. We worked mainly with Verenice and she was very enjoyable to talk with.. Everything was quick and straightforward, if there were any issues they were taken care of promptly. Overall I would recommend Rocket Mortgage to anyone I know!!

My loan advisor was excellent. Muhannad ** work hard to complete every aspect of loan from start to finish. IT was smooth and easy. No stress. He was really good. I don't have a ton of call or demands for this or that. Very pleased!! Thank you Moe!!!

I still can't believe that I have experienced the most easiest, friendliest, professionally, and non judgmental mortgage refinance. And I have had some very bad mortgage experiences from the moment I called my now previous mortgage holder. For someone like myself with just a Fair Credit Score, Rocket Mortgage did an awesome, easy and quick home refinance approval without any hard issues.. They didn't automatically disqualify me or put me on the back burner, or last on the service list. They treated me like I had the best credit ever. As long as you respond to their request promptly, everything will flow through easily. I highly suggest you have a printer with a scanner, so as to easily upload and send your requested documents.

We received excellent service. Thanks for your assistance in helping us refinance our home. We were very pleased. We will be recommended you highly to anyone that we know that is in need of purchasing or refinancing their home. Thank you for your service. It was greatly appropriated.

Our experience was very good, good communication with Rocket Mortage employee, all of them was very nice and they all helped us. Spontaneous was Antonio and faster in responding to our questions, at any time. We definitely would recommend to our friends. Thank you so much.

Taylor was great, always followed up if we had questions. He was very knowledgeable of your products and options and sought to get us the best rate possible. Would definitely recommend Taylor to others, as well as Rocket Mortgage. Was a good experience.

We had a great experience experience with Aridi. He was detailed and communication was clear and concise. The closing team was ready to go quickly and coordinated well. The overall follow up was done quickly and responsively. Overall we would recommend that people look to Rocket for a refi or purchase.

Outstanding from start to finish! Every representative was courteous and kept me up to date through each step of my loan process. Response to any questions I had was quick and concise. I highly recommend you guys, thanks for everything!

My experience with Rocket was wonderful. Everyone I spoke with communicated clearly, efficiently, and in a timely manner. Each representative I spoke with had a high knowledge base to answer any and all questions. The process was very smooth from start to finish.

The process was easy from beginning to end! I love how they sent emails or text for everything and all I had to do is login and upload the docs. I will recommend Rocket Mortgage to my friends! Super fast too!

Rocket Mortgage company refinanced my home and closed within three weeks. My loan officer was so professional, on time, well vast in knowledge with his profession, treated me with respect, was able to get me the lowest interest rate and expected cash out amount. I am satisfied with this company, and will be happy to refer them to my friends and family.

I had the pleasure of using Rocket Morgage for my remortgage. The experience was made easy for me with the different personnel as my remortgage went through different processes. Everything went quickly accurately and I was updated when necessary to keep me on track. I was even able to close my mortgage from home because I didn't feel qualified to do it alone from my computer. Thank you Rocket Morgage for everything.

Everyone was good to work with and all very helpfully in getting the loan done. But would help to have a list what forms we needed at the beginning of the loan to make it go faster and smother I think, But you did a good job and I would use you again and tell my friends about you,

Matt ** and his team at Rocket Mortgage did an amazing job with our refinance. From start to finish it was less than 30 days and would have been even faster if the appraisal office wasn’t so busy right now. I highly recommend Rocket Mortgage for your finance needs

Fast closing and great customer service. So glad Rocket Mortgage was able to help use become almost debt free. We did refer our daughter for refinancing. Drew, our contact, was quick to answer any questions we had. Great customer service. She seems to having a great experience as well.

From beginning to end the communication and transparency was above average. Follow up on any questions was always received promptly. Even though there were several issues during the process they were all resolved rapidly and things moved forward with speed which was impressive considering how slow real estate in general is moving due to huge transaction volume nationwide. I would definitely not have had the same experience if I would’ve worked locally with a bank.

The whole process was smooth and fast. If I had any questions Scott was always available to answer them almost at anytime day or evening. I can not get over just how easy and quickly the process was. I would recommend Rocket to friends.

This was the easiest loan I have ever done. If this is the way for first time home owners, they have to go this route. All levels of the loan were so easy. Great teams! Thanks to everyone that helped answer my questions.

I was looking for a loan to help with down payment or closing cost. To little of my knowledge they pulled my credit. No help. Sales person Kyle I told him what I needed help with and he said, "Yeah we can help you with that." The whole phone call he was laughing and making me feel less than like I don't know how Chase approve you when you only make this much and we work with chase. How can that be making me feel like I'm less than anyone else. I'm just was trying to get help. Three hours no help and a pull on my credit by the same company that pulled it before. Smh. Do better.

Rocket Associates were professional, caring and always helpful. My questions were always answered quickly and knowledgably. I trusted working with them based on how I saw them perform for a friend. Now, based on my own personal experience, I would gladly and highly recommend Rocket to any First Time Home Buyer or anyone looking to refinance. What once seemed impossible has become a reality!

Hardy did an excellent job and found a loan that worked for my needs. I received my money in a timely fashion. Also the notary came on time despite bad weather. However, the interest rate was slightly higher than my last loan but still very affordable.

We were looking for a new mortgage company since we are unhappy with our existing one. Took a chance on Rocket Mortgage. Best experience ever. Outstanding service and super fast to close. Jake ** VERY knowledgeable and proactive. Thanks Jake for an outstanding experience! Couldn't be happier going with Rocket Mortgage for our mortgage needs!

From beginning to end! The Rocket Mortgage team was so nice and helpful, always being on top of my loan and helping with everything! Steph was awesome! When I needed something explain he will no questions ask. I loved the service.

My experience with the Rocket Mortgage team was great, especially, Christine **, who guided us along the way. The only thing that kept our experience from a total success, was the time that it took to get us close, and the constant amount of document request that we had to provide. But, we are grateful, and satisfied with everything else.

Everything went fairly smoothly. I would give 5 stars except # 1 No one has given me information where I make my mortgage payments And # 2 One payoff check was under by $400 + and another over by $300 +. A third was used for my estimate so I owe almost $500 for that one and thought those amounts would be covered. Also the checks were delivered on my porch not in between the door as I was told. It was my understanding that my credit cards would all be of off in full. At this point I am uncertain whether or not I will receive money from the over paid loan or not which is upsetting. Also the total amounts according to Rocket and the closing agent were off by approximately $100 which was also disappointing.

Samantha was a great help with everything involving the re-fi. She answered all of my questions and followed through on everything. She was knowledgeable about how to fine-tune the transaction to meet my needs and take care of them. She was also very prompt in returning my calls and took the time to find out the answers to all of my questions. Great job!

The entire process were efficient and smooth. All involved parties were professional and very friendly and helpful. Our loan officer Joseph ** was extremely professional, very knowledgable and made the process quick and easy. We have been very happy with Rocket Mortgage and continue to be pleased with them after the refi.

This was so fast and easy. I have refinanced maybe three times in the past and all took longer and were more complicated. Everyone was so nice, knowledgeable and helpful. I am telling everyone about my experience. We closed in less than 30 days.

You have an excellent team working for you. This is the third time refinancing my home and I have never had any problems with it. If I did, I would call and someone would help me. Very professional and courteous.

I called my lender to find out why my loan had increased 21k from my forbearance. The lady was harassing, threatening, and wouldn't listen to me. I had to ask several times for her supervisor and each time she would state they would say the same thing she was. I finally had to request the supervisor over and over to finally to get connected to a supervisor who is off today. So instead of connecting me a supervisor for help I got sent to a voice-mail. This is the worst customer service I have ever dealt with.

My agent Mr. James ** was very helpful and knowledgeable. He help me put my package together with ease. I would like to think Rocket Mortgage for having faith in me. And I would like to thank Amrock for making my signing of the closing Document easy.

Rocket Mortgage made it easy to get a loan. Franco ** was very helpful. He was efficient and knowledgeable. He knew what to do and facilitated everything for me. I was able to get a loan fast and easy, with no problem, at the comfort of my home. And this makes it truly nice and convenient to avail of the services Rocket Mortgage offers.

Keefer ** is top-notch and provided useful and accurate numbers when I decided to refinance with Rocket Mortgage after another offer from a competitor. He made it simple, smooth and worry-free to close our loan. I would highly recommend Rocket Mortgage!

It has been a pleasure working with the Rocket Mortgage team throughout my busy schedule. Speaking with the team and utilizing the website to collect necessary documents made for a timely and convenient way to navigate the refinance process. I was very pleased with the result of this transaction and would recommend for anyone else to give them a try.

My closing took a bit longer than most do, but the entire way through I felt taken advantage of. Constant changes to interest rates and added-on fees were snuck into the agreement without any notification. If I did not catch these myself I would be paying thousands of dollars more and I consider it to be thievery. I do not appreciate companies that do business in this way. I was also taken for close to $7,000 because of some white-labeled "points" that should not have been there at all. Terrible experience and would not recommend.

I have been a client of Quicken/Rocket for ~10 years and for that reason I gave Quicken/Rocket the first opportunity for my business and you were initially unable to even match closing costs/rates with AmeriSave (~$2000 - ~$3000). I then proceeded with a refinance through AmeriSave for cheaper costs and a better rate. Scott ** with Quicken/Rocket contacted me only after receiving my payoff request from AmeriSave. Looking back now, I probably should have not stopped the refinance process with AmeriSave when Scott **contacted me. This scenario of having Scott call me after Quicken/Rocket received my Mortgage payoff request from AmeriSave now seems questionable and possibly a business tactic rather than a best practice. But either way I thought I would be considerate.

First rate start to finish. Kept in the loop all the way through. No question needed to be asked because all info was provided throughout the process as well as what to expect in the next step. I fully recommend Rocket Mortgage.

I called Rocket Mortgage in February of 2022 and they referred me to Andrew ** who wouldn't give his last name on a recorded line. I told him I simple wanted a rate quote to refinance my house. I asked him at the time if this would be reported on my credit report. He told me that it was a "Soft Credit Check" and it wouldn't go on my credit report. This was not correct and it not only appears on Credit Karma, but when I ultimately went with another lender I had to write a letter of explanation on why this credit check by Rocket Mortgage was appearing on my credit? I plan to file a complaint with the NMLS, the Lender Board and the State Attorney General of California.

I originally called Rocket Mortgage to help me refinance my Mortgage for a lower rate. I am a Veteran trusting on their knowledge and honesty, but the service I received was inconsistent and untrustworthy. Rocket Mortgage Agent Chad did not seek for my best interest or else he did not know what type of loan would be best suited for my need. Their specialist Agent Jack had to be assigned to me. Jack worked on the loan and after 2 Appraisal on my home, they still could not get the loan completed. Jack said that a Third Appraisal was needed now, because the 2 Appraiser was not able to satisfy the lender's requirement, but did not disclose to exactly what the reason was.

First off Joe ** was amazing with his patience, understanding of our situation, great communication, and very informative. When we finally crossed over to our experience with Roxy so she was equally as helpful. Joe just had a lot more time with us. Rocket does make the entire process easy and we will definitely use Rocket for our future needs.

I found a new job and needed to move quickly from Colorado to Virginia. Rocket Mortgage got me prequalified quickly, recommended a super good real estate agent who found an excellent house on a good piece of land. They worked through a myriad of details on qualifying the loan and getting to closing. The entire team was friendly, personable, and highly professional. Costs were really good and timing was excellent.

Got a cash out re-fi through Rocket. Took almost 3 months. In the end they said we had credit card debt that they would pay by withholding some of our money. We provided documentation showing that the debt had been paid off. They refused to give us OUR money and instead sent it to the credit card company, and told us we would have to get a refund from them. The people I dealt at Rocket with were always polite, but the unreasonableness and incompetence really left me wondering. Rocket Mortgage? Never again....

I spoke with Rocket not a year after a previous refinance. I was told they could remove my mortgage insurance if they could refinance my mortgage. I specifically spoke to a rocket mortgage employee last year and they advised it could not be removed. I feel that this was not removed prior as they could have a reason to come back later to offer to take it off and again charge me closing costs again.

I love Rocket Mortgage and tell every one I can how great my experience has been. They make everything easy and stress free. I also have access to someone at all times to help with my questions. They are responsive and are there for you every step of the way. I can't say enough about my experience purchasing and then refinancing my home. They have a loyal customer (and I work for a bank!)

My number was sold to 3rd parties, I received hundreds of solicitor calls from early morning till late at night. Starting at 5am call after call not stopping until 10 pm. This happened the very next day after the loan closed. You guys made thousands of dollars from my loan. How much money is enough? Can’t imagine how much is made from the sale of personal info, but it makes life hell to have to tolerate my phone ringing every few minutes for days on end. Not happy.

Overall had a good experience with the Mortgage Process. We needed to overcome some challenges with closing on the seller's end, but we managed to work through the issues without too many difficulties. Very responsive to helping when help was needed. Two thumbs up!!

This is my second review - but here goes again. I worked through my St Farm agent who was excellent in helping me. Suzanne ** in Albany Oregon. Then Josh from Rocket took over. Both were excellent and walked me through and answered all of my questions.

Everything part of this process was simple, clear and customer friendly. The software that Rocket uses is very intuitive, and being able to do the application online made the paperwork seem effortless. We were surprised at how quickly we went from application to closing.

Every staff member I spoke with was courteous, professional and quick to respond. Love the online process of uploading and tracking the progress of the mortgage package. Process flows seamlessly from start to finish. We closed within 14 days of initial app.

From start to finish it was a great experience. We needed to take equity out of the home for a new business adventure and it was a quick and easy process. Everyone was professional and nice, especially Josh and the gentlemen who closed out with us at our home! All documents were easily accessible and straightforward. This is the second mortgage with Rocket Mortgage and I’d recommend this company to anyone!

We initially contacted Rocket Mortgage for a home improvement loan. Through discussing the situation with me, I was give the option of refinancing the house with not only a great interest rate, but enough cash out to pay for the needed improvements as well as paying off several other bills. My payments are nearly the same as my previous mortgage payment, but now include all the other bills as well. I am very thankful that I was given the information that I needed to make the decision and I will be saving money and paying off my mortgage sooner than I thought possible!

Rocket Mortgage made this process pretty easy and moved quickly. We were able to lower our interest rate and the length of our loan all while keeping our payments pretty close to the same we were paying. We were also able to get some cash for home improvements. I have recommended them to friends that are working on their refinance right now.

From beginning to end, this process was fast and easy. Everyone I dealt with was friendly and knowledgeable. The whole experience was seamless. I would highly recommend using this service. We closed and received the cash out funds very fast.

This company is borderline harassing me. I had one conversation with them and then let them know I had decided to go with another lender. I have since received 3 emails, 2 texts and 4 phone calls from 2 different agents trying to get my business. All in a 3 day span. I wouldn't give them business if you paid me to at this point.

We had a great experience working with several members of the Rocket Mortgage team particularly given the number of items we needed to work through. Also appreciated the depth of experience, around the clock availability to address our questions, professionalism of each member and the speed to close as it surpassed our expectations.

Loved the process, great rates, super friendly and helpful staff…no matter who I spoke to or why during the smooth refi process. I highly recommend using Rocket Mortgage as one’s home lender on the strength of the great rates, smooth processes and superb customer service team! Special thanks to my associate Katie M. She was awesome!!

Overall great experience. Easy compared to other potential lenders. Super helpful through the entire process. I would recommend RM to anyone else. My loan manager was especially great along with everyone else.

It was easy working with Rocket Mortgage and I am very happy with the rate I received. It did take an little extra time to close but I am very satisfied with the experience. The closing and the handling of all documents via the internet was an easy.

I just want to say from the very first phone call I had a very pleasant experience. The interactions were easy uploading the documents and the follow up was first rate. The women who brought our closing package to sign and finalize was helpful and sweet. Five stars to Rocket on our experience with our Refinance.

Deal had some issues and communications was a bit choppy between Title Co, Rocket and the Attorney. We were able to work through and thankfully Rocket was able to hold the rate, etc. - Appreciate that! No other issues to report as balance of support team was friendly and responsive.

As always my whole experience with Rocket Mortgage has been wonderful. Hassle free, would recommend to anyone. Love the idea it can be all done from home. Heard how hassle free Rocket Mortgage was years ago but did not believe it until I first applied Had friends on facebook that gave Rocket Mortgage rave reviews, so that is when I seriously decided I would try it..

The loan process was smooth, almost everything was done electronically. However, the payoff checks were issued checks. The difficulty was adjusting the payoff amounts, almost all the checks were over paid. Even after I uploaded the statements, only a couple checks were updated. Now I'm having to chase down my accounts to get a refund. And some of them are going back to Amrock then I need to follow up with you to get it back. This is very redundant specially in a digital age we're in and Rocket is all about "e" processing. I understand the security reasoning but ACH depositing back into my account is not too much to ask when it's the same account number that you have for years. Disappointing actually.

The loan closed quickly after all of the information was available. I spoke to several members of the team during the process. I had a couple of questions which I emailed to my mortgage banker, I received a timely response. I received communication on a daily basis while the loan was in process. After it closed I heard from no one. I guess everyone was very anxious when we were closing the deal. Not so much after it closed.

Everything went very smoothly and quickly. You lived up to your name, Rocket Mortgage! You were always able to reach someone who could answer your questions. The online portal is very helpful with outlining tasks that needed to be done. Online also showed a list of documents that you could review if needed.

The whole process was awesome. The closing was really good and the notary was very nice. Everyone at Rocket mortgage and the title company keep me informed on everything. The processor and the closing agent was great. I would recommend Rocket Mortgage to friends. My daughter recommended me.

The entire mortgage refinance process was handled professional with excellent listening and knowledgeable employees. The settlement process was streamline and the attorney settled the closing at our house. She was very knowledgeable and answered all our question with a calm voice. The Rocket Mortgage Team was caring, and very professional attitude from start to finish.

When trying to import documents into your online programming was unable to upload anything from my e-mail making in very difficult to comply with and had to send documents to your e-mail causing a slow down in the review and approval process adding several calls to ensure the documents were being received. And now we are having an issue with payment of the pest inspection waiting on reimbursement after receiving a check made out to the pest inspection co. that we had to pay for before they would even come out to do the inspection.

Overcharged closing cost, closed HELOC loan without authorization or notification, I requested a loan of a certain amount to pay off my debt and the closing cost was taken out of it and then my HELOC was close so I cannot justify the whole loan. Totally pointless. I will search to change companies as soon as possible. I will no longer deal with you.. I will never recommend you.

Everything went well. No major problems. I had a great team. They took care of any concerns and stayed in touch with me the whole way. I have worked with several teams over time and cannot praise them enough. Totally painless experience each time I have had any questions or needed assistance.

The process was seamless however I have yet to receive the refund owed to me. I completed the information online for auto deposit into my account but then had to also complete it for the refund to be mailed at the closing. The confusion with this was a bit frustrating.

Worked very smoothly, the entire process! I have used Quicken Loans in the past. And wouldn't think twice about using them again. Would suggest Quicken Loans to family or friends for a smooth carefree experience. Nothing confusing or difficult to understand.

Loved all about the process with Rocket, they made it easy for me to get my loan quickly and successfully close without any issues, also their high-tech approach by allowing customers to manage requirements via the dashboard is amazing. What I loved the most, was the people working for Rocket, very professional and very responsive.

My experience with Rocket Mortgage staff was magnificent. Everyone I encountered was professional, friendly and assisted in all aspects of the loan request. I was assisted during different hours of the day and had calls returned after a dropped call. I found the process quite easy. I would highly recommend your company to family and friends.

I've refinanced before and had a fine experience, but this entire process with Rocket has convinced me that if I EVER need to do this again, I would not hesitate to use Rocket. My loan advisor, Jenna, was superb at communication, explaining and re-explaining as needed, and keeping me up to date on the process. I found the interface for 100% of my interactions on my phone to be excellent. The app works very well. Each time I called I did speak to a different person, but each was very knowledgeable and consistent with their customer service and ability to answer my question or fix my problem. I am extremely happy with this process and will recommend to a friend, for sure.

The experience was good, all the folks, from all the different departments, were helpful, knowledgeable, and nice. It was a very positive experience, and it cost less than my current loan holder. I would recommend Rocket to friends that might be looking for a loan or refi.

Applied for a refinance. Received an initial loan estimate. Met with my approval. When it came to the actual loan process there was an additional $5,000.00 added to the loan estimate. On a $240,000.00 loan. An extra 2.1%. I was already facing higher fees due to my credit rating. Also, they were very aggressive with me. Asking for passwords to my retirement account, demanding information within the same day, double teaming me with two representatives. If you feel pressured, pushed or pulled, walk away. I did.

Everyone was very professional and the process was very quick and easy. We were pleased with our rate, payment and the quick response to get our loan closed. We have been happy to tell everyone about our experience with Rocket Mortgage!

Bruce ** should get a pat on the back. He went over and above to make my experience with Quicken great. After having to field many calls from me he never seemed to mind and was a pleasure to work with. I could tell just by his voice that he actually seemed happy to hear from me.

We wanted to remortgage our home and do some upgrades to the home. We looked to a few mortgage companies and came across Rocket. They were thorough and quick at remortgaging our home. Thanks so much. I would suggest them anytime to friends and family.

This was the best experience I have ever had with a mortgage company! So simple and easy. Aaron walked me through each step and helped me feel confident in my choice to go with Rocket Mortgage. I love the app and that everything was so simple and I was able to submit everything electronically.

This was my 2nd time refinancing with Rocket Mortgage, I would not choose another lender. Both times, the process has been so smooth and easy. The online access is very easy and efficient and the customer service each and every time I call for anything is top-notch. Thanks, Rocket Mortgage.

Was great until the end. Was told I should pay of Electric company loan for heat pump. Didn't know it was going to cost me another 1200 dollars at closing or I wouldn't of done it. Cost 6000 dollars to pay off a 4800 bill. If I would of been told upfront that, I wouldn't of done it.

All team members of Rocket Mortgage that we had contact with was very helpful. I would highly recommend Rocket Mortgage to someone. Even though I am not computer savvy they guided me as to what to do. They were not pushy in any way. The notary that they sent to our home was very courteous and helpful. The process was not long and drawn out. It has gave my husband and myself peace of mind that we have paid off some major bills in our lives.

Rocket Mortgage makes the compete Refinancing process as simple, understandable and perfect as it can be. They cross every T and dot every I before you even think of a question to ask. A very pleasant and welcome experience. Of course, with agents like Nicholas **, it wouldn't be anything but the best! Thanks Nick!

I had a super easy experience refinancing my home. Communication was clear, expectations were clear, and it was fast! Everyone was on the same page and knew exactly what needed to be done! Thank you for making this super easy!

We had an excellent experience dealing with all aspects of this loan from our initial contact with Brett ** to the administrators, and the notary public who came to our house with final papers to sign. I would recommend Rocket Mortgage to others.

My only complaint was with the amounts for my creditors wern't correct and one check was made out to the wrong creditor but overall the people that I contacted about the issue were quick and accurate. I will recommend to a friend.

Chase our Mortgage professional sneak onto the closing disclosure points that we had to buy. He did this without my consent and practically stole 3,000 dollars from me. By the time we saw this discrepancy we were told sucks to be you and if we back out we would lose the home we were trying to buy. DO NOT DO BUSINESS WITH ROCKET MORTGAGE.

Everyone I dealt with helpful, friendly, professional, knowledge. Will recommend to others. Answered all our questions. Went above to make sure we were happy. Explain process from start to finish. Was there to answer any and all questions. Sent someone to our home to help us with the closing. Very very pleasant person. Was very happy with the whole situation. Thank you.

NoI provided every document you asked for and there were no issues until 10 days after the closing took place. 10 days after the closing I still had not received my disbursement and had to call and ask what was going on.. Oddly enough, every other time you needed something I got an infinite number of emails from you. The gent in charge of the payouts was away and someone else spoke with me. Issue resolved...10 days late. Then, believing the payout to TD Bank Autofinance had been made by you, as I was told it would be, I received a UPS package with a check made out to TD Bank...you never sent it to the bank and it was made out for the wrong amount. Sloppy sloppy sloppy at the end. I suppose one could argue that these are Amrock Title Services errors, but I refinanced with you..they represent you, so they are your issues.

Quick, easy and simple process to refinance and get cash out of our real property equity. Very pleased with the process and people. I appreciate the digital upload of documents and the fact that Rocket took into consideration I was an existing client so did not have to provide the volume of documents usually required. My sales officer was knowledgeable and put together a proposal quickly after telling him what we wanted to achieve.

Everyone was very helpful and answered and our questions in a professional and timely manner. We would recommend Rocket to friends and family. Rocket kept us informed on a daily basis as to anything needed to complete on our end and what they were working on for their end.

Shane ** was great to work with when getting preapproved for our new home and when closing on it. He was personable and knowledgeable. I would highly recommend Rocket Mortgage to any of my friends who want to purchase a home in the future. Rocket Mortgage was recommended to us by several people and I am glad we went with them.

We were delighted with Rocket Mortgage from the start to the closing. The only thing that kept our rating from 5 stars is being barraged with mortgage insurance offers! Five notices in the mail, four almost identical on pink paper, two phone calls and a text (when I didn't answer the call)! I did text back asking to be removed from this list. I hate that our wonderful experience is blemished with this kind of unwanted pressure. We would still recommend Rocket Mortgage, but would warn anyone about what to expect after.

I had used Quicken since version one in 1983, recalling Quicken employees glad to hear from me and write down suggestions for improvements in the first several DOS versions. Then Intuit evolved financially, smartly saw the end of this product, allowed it to decay with bug after bug, until they finally unloaded it in 2015 to H.I.G. Capital for several hundred million. I guess since HIG has billions of equity capital under management, what's a few hundred million to throw away, but they smartly unloaded to Aquiline Capital Partners in 2021. Microsoft saw the death of desktop financial applications and killed off Microsoft money in 2009.

We first worked with Andrew ** and he was amazing! He even gave us his personal phone number and he was there at a drop of a hat when we needed him. Definitely recommend him. Kenya ** was also great and very personable and helped me get what I needed and was very understanding.

My experience with Rocket Mortgage was professional, stress free and fast. Thanks Stephen ** for a smooth, stress free re-finance process. Stephen was very upfront and honest throughout my refinance process. I have already began recommending Rocket Mortgage to my family and friends.

Our banker Nelson ** was knowledgeable and very positive to work with. In fact the entire team at Rocket are pleasant and professional, and the website is easily negotiable. The partnership with Amrock to close is seamless. Efficient, professional, and painless!

My experience was awesome. The people at Rocket Mortgage were very nice and professional. All my questions were answered, the whole process was easy to follow and would recommend 5 stars ⭐️. Thanks!!! From start to finish to the closing and everything in between was awesome. I can’t say enough good thing about the process as this was my first experience doing something like this, so thank you and to the people that made this experience a very good one.

The process was simple and the Rocket closing team did a great job getting it done on time. There was a little misinformation on the date we could close our loan, but it was resolved quickly and efficiently. I would recommend Rocket Mortgage to my Friends and Family if they are ever looking for a mortgage.

As above. No one could find the documents I uploaded. These were original Turbotax files that could not be opened by Rocket and I was told they could only open one page in the Documents. I would like to have those documents back if at all possible.

Ok let's see. From Brent to the whole crew of great folks. Thank you for all the hard work. We put you guys and gals through Hell and back. For 2 years we all have been through a lot of ups and downs. What makes it even better. Rocket team never gave up on us. We stayed strong and so did each and every one of you. We found our dream home and you guys drove us there. We can't thank you enough. We love you guys.

We had a great and easy experience with Rocket Mortgage. Our expert Fabio communicated with us in ways that were convenient for our busy lives. I didn't miss the local presence, because of how responsive Fabio was. I'd definitely recommend the Rocket experience to my friends.

Process was good at first but then after taking all my information, given a rate and type of loan I qualified for, it all changed. The rate was increased. The type of loan was changed and your underwriter was not pleasant to work with. She pretty much told me, "Take or leave it" and did not want to hear me out why she was wrong. I was on a time a limit to get this loan and I had already wasted 2 weeks with Rocket. I will probably never work with you again.

It was amazingly easy and fast. They were very knowledgeable and resolved any questions I had In A short period of time. Made the transition easy. I’m very happy with the results. Hopefully the rates will go lower again to go over it again.

Very pleased with process and service. Your service banker was very knowledgeable and gave the best mortgage that suit my long term plans and terms. Your closing partner Amrock was very efficient as well. We appreciated the updates at every level.

I have noted the many 5-star reviews for Rocket Mortgage, but unfortunately did not have a similar experience. After paying off my HELOC, RM refused to issue me an intent to reconvey letter so I could clear the title to my home. They told me I would need to wait up to 3 to 4 months until the “paperwork” went through the system. By the way, the loan was paid off with a direct wire transfer from Charles Schwab, so the excuse of “waiting until the check cleared” was dishonest.

Everyone I dealt with was very diligent and patient with during the loan process. A lot of things had to happen to get my mortgage approved. Samer, Camerin, Sarah were all very responsive, they were able to find the right loan that I qualified for, looking forward to moving.

Excellent thanks to everyone that helped on my refinance. Absolutely best experience and would highly recommend Rocket Mortgage to anyone. Thank you again so happy with making the decision to switch companies. So much easier to work with than any other company.

Dan was amazing. Very polite, returned calls in a timely manner. Eager to answer questions I had. Very simple process and kept me informed as to the next steps. He made sure I understood every step. Willing to listen to my concerns. He definitely would be someone I would recommend. Thanks Dan for being patient with me.

Locked in at 2.875%. Multiple agents tried to double my points to buy in, but one agent Doug ** in particular always corrected it to 1%. A true man of his word. Thank you for all your help and saving us thousands in interest

Very professional and knowledgeable group of representatives from Rocket. Explained the various steps of my refinance understandable to this senior citizen. Good experience. Would recommend this mortgage company. They went to work swiftly in getting my refinance closed. Thanks for a job well done for this client.

I inquired about Rocket Mortgage to my parents and brother. My parents are currently with Rocket and my brother was at one time. After receiving good reviews from them, I looked into a refi. My experience was absolutely wonderful. I had an issue after closing where the wrong account number was issued and the first payment did not go through. That problem was dealt with without question. Thank you for a very positive experience.

Our experience with doing our refinance and getting cash out in order to update our siding and roofing was seamless from start to finish. We were able to communicate with those on our time through calls, texts, the app, and the website. This meant that when we had questions, we could readily connect with a member of the team. We were even able to adjust our cash out amount based on the information regarding what our payment would work out to given certain amounts. This allowed us to have a cushion for if we come across any surprises needing a change order once the work commences. That alone is a big stress reducer!

I never knew a company could have a great personality. Everyone treat me like a king. Thank you. Tanner S did wonderful job of helping me with a crazy sister in law and failed effort to buy a home, but quick move to refinance my home was better.

I wasn't even planning on refinancing. I reached out via chat to ask about home equity. The representative suggested looking at refinancing due to interest rates still being low. Within a few minutes, she ran my credit, and I came out with a cheaper payment, lower interest rate, and $28,000 in my pocket from equity. We closed in three weeks to the day I first reached out. I could not be happier with the process. It was simple, stress-free, and very fast.

It went okay but very long process, couldn’t do on line closing because ID process didn’t work so had to have someone come at last minute. Also told us wouldn’t have to do appraisal and ended up taking longer. This was a refinance so should have had a lot of our information we had to supply multiple times.

Rocket Mortgage did an excellent job. Every phase of the process went smoothly, except one. I was told I would not have a mortgage payment for February, but the money was deducted anyway. When I brought this to the attention of Rocket Mortgage I was told it could take up to a month to get my money back. It was direct deposit. I think it could have been returned the same day.

Never knew if Rocket was going to refinance my loan till the last minute. With a credit score over 800 and $170,000 equity and asking for $20,000 cash out. I was in the process of seeking to secure another loan from another company. Probably would not recommend Rocket mortgage to friends or family.

I was boosting for over 6 months about this company and refuse to talk with anyone else. Uploaded all financial doc's proof of income, or 1099'2. etc. They were satirist and gave pre approval 15 yr. Would get a final till open escrow then it changed with 3 days to perform. They said with the income have to be 30 year loan. Income was to the penny of what was uploaded on their portal. Their obvious plan tell me what I needed to hear and once all the pressure agents, escrow seller, etc I would simply accept a longer term higher rate! I canceled and contemplating litigation. It is outrageous stated first payment and to the penny how much to bring to escrow and e signed that I promised to move forward. They changed last minute ...Bait and switch. Unbelievable. I owned their stock which I now sold as well. I hope they fail miserably!

Very professional. Understanding quick closing and understanding your needs not a lot of hassle. Right to the point will help you every step of the way. Very pleasant people to work with. Would use Rocket Morgage again if needed. Want to say thanks for everything.

From start to finish, the loan process was seamless and efficient. Agents were helpful, knowledgeable and eager to help in any way necessary. We especially appreciated being able to apply from home and to even close at home. We would highly recommend Rocket Mortgage to our friends and family.

Every single person I dealt with through the refinance process was very friendly and very helpful. The whole process was very quick from applying date to closing date. I would recommend Rocket Mortgage to anyone in the market to buy or refinance.

Great customer service through and through. From the initial phone call until the closing date. All of my questions were answered promptly. Through the phone or the online chat. I'm very pleased with the overall experience. Will definitely recommend to friends and family.

Rocket Mortgage was a great help and made my purchasing experience very easy. They helped step by step with reminders without being intrusive. This made me get to my closing date without any worry because I knew everything was ready.

My husband mainly dealt with Rocket Mortgage. According to him every member was very professional and pleasant to deal with. When he had a question they were readily available to answer it or find the answer for him. The refinancing process went fairly smoothly for us and the closing date was agreeable with us.

I really appreciate the friendly and knowledgeable employees that are responsible for helping me with the refinancing of my property. So nice to deal with people who have answers and don't have a problem with the many questions I have.

Entire process was seamless. I really enjoyed not having to have phone conversation with anyone throughout the entire experience. The initial chat with Courtney ** was quick and very informative The visual to-do-list for my tasks and also Rocket Mortgage's tasks were very helpful and made it very simply to see where the process stood. To close, I dont plan on ever using another company for a mortgage. Even if I can find a lower rate elsewhere, the ease of the closing process with rocket mortgage can't be beat.

Good experience at this mortgage company, also just We recommended to the people and clear and easy process. They are Efficient, Diligent and Pleasure with work with them. To take an excellent pleasure sweet and patience way, when you work with Rocket Mortgage.

For the most part my experience was very quick and very easy. I did however, have 3 issues.

From the first contact t with Rocket Mortgage, I was treated with respect and there was professionalism from every point of contact. The process was concise and took very little time. There were no complications and the entire process took less than three weeks.

This was the absolute best experience in getting any loan, let alone a Mortgage. It started with Tony ** who helped me with my application, follow up, everything really! Tony was exceptional, very knowledgeable and responsive; I was equally impressed for a day or so when Tony was OOO - someone else from his team reached me - NO delays! If you look at any notes on my account every single person was just amazing! The notary who came to close on our home was truly lovely as well, Maleta **. She was so kind and great to talk with, a wonderful ending to this process. I will recommend you anytime I can! Thank you for such a great experience!

Throughout the process I felt as if Rocket requested more and more information after having received the same information already. Additionally, at times, it was difficult to get a call back in a timely fashion. As my original mortgage was with you, I understand there are federal guidelines, but I had to do more to prove my ability to repay this loan than I did my original loan. But the real frustrating and aggravating part of the process was with Amrock as we moved toward closing.

Part of the re-finance process we were required to have another appraisal. Rocket scheduled the appraisal. The day of the appraisal 2 persons arrived and advised they were here for the appraisal. Approximately a week later we were advised we needed another appraisal. The "appraisal" that was done was a "data collection". So, we had to go through re-scheduling our day, again. And the response we received when We were able to speak to someone was, "we are sorry" for the mistake.

It was pretty pleasant but took a really long time to complete and pretty costly. We actually got a cancellation so at one point we thought it was not going thru and finally someone called us and got it all straightened out.

We started our process with Cecilia **. It was a very confusing conversation (at some point she said she was confusing herself). We were told many times we'd get a call back, and ending up having to call ourselves to find out where they were in the process. We even at one point talked to Cecilia's boss. The cost of closing keep on changing. It was not a good experience. We finally got things done.

The process was quick and easy. Questions were easily answered. When I had any issues they were fixed quickly. The refi will ultimately save me at least $20,000. And that’s all I’ve got to say about that. Thank you very much!

From the beginning, Dustin made our refinance easy to understand and guided us through the process. Anyone who has ever called me from Rocket Mortgage’s processing team have been very helpful. I appreciated the timeliness in which we were able to close as well, and the closing process which took less than 30 minutes. Would recommend Rocket to anyone!

We were amazed at the speed of our refinance. 18 days from inception to close! Everyone I met or talked to was professional and knowledgeable. No local bank could have treated us as well or got things done as quickly. Thanks, Rocket! ❤❤❤❤

Everything about this was efficient and done in a timely manner. There were no delays and everything was done as promised. Every single person we dealt with was pleasant, knowledgeable and always took the time to listen to any questions and answer professionally. Could not ask for a better experience.

My homeowners insurance policy paid out a sizable claim to repair damages which occurred in a state of emergency weather event. The check was made out jointly to me and my lender. I followed instructions by my lender to endorse the check and send to them. I have been disputing which repair services required a licensed contractor per state law. The employee at the lending company assigned to my claim thought it appropriate to advise me to “google” the laws, when I requested documentation of that law. I requested the law in writing because I already had informed my case specialist that her information was incorrect. I took my case specialist advice and “googled the law”.

Our refinance activity was very, very good! The process was easy because we were able to use the existing loan's information as the base, thus avoiding the need to submit lots of new documents and having to get information. The closing was smooth and professional..

I was told upfront and throughout most of the process that I would be able to get a $25K payout/cash back based on the market value of my house that was discussed in the original conversation with the loan officer. However, midway into the process I was told by the loan officer that I was only able to get $17.5K back. Additionally, I was told that I would be able to skip 2 months of mortgage payment to help makeup for the cash shortage. However, at the end of the day I was told that I could only skip 1 mortgage payment. These 2 drawbacks caused me to not fully satisfy the financial reason of why I originally wanted to refinance which was to get the $25K cash.

I’ve been working with Rocket Mortgage/Quicken Loans for many years and they are my go to mortgage company. The process is always easy and thorough, yet fast. The portal makes it super easy to upload your documents and check the status of the loan process. Whenever I have mortgage needs, Rocket is my go to mortgage company.

After my initial inquiry, I was contacted by a loan officer who helped me consider my options. From time to submitting the application to final closing was approximately 15 days. The process had very few snags and overall the experience was great. I say snags only because each day I was responding to requests - but that is how any refi goes. :)

Laura **, guided me in the right path with great expectation to get my loan refinance from beginning to end. She was truly direct and contacted me even on her off days when I had questions. Great dedication. I have informed my friends and family about my great experience. Thanks

Everything about the process of this refinance was outstanding! I had already been a customer of Rocket but this second refinance was even better than before. Ardi stayed in touch and did what he could to get a lower rate. He was personable and definitely know his job! Amrock was good to work with too. Their closing agent Brad ** accommodated our time and location to meet. He was personable and efficient. I couldn’t have asked for a better overall experience with Rocket.

The process was smooth and quick. Took care of my personal needs and I would totally recommend to family and friends. Also went from a 30 year term to 15 year term and saved several thousands of dollars. Super excited to move forward.

I got all that I wanted from my new mortgage with Rocket, My interest rate was lowered, my property appraisal went higher, and it went smoothly processing the documents and signing during the closing at my home. My thanks to Rocket Mortgage for helping with this, and to all the competent Personnel at Rocket. Thank You.

They inundated me with calls trying to sell me a mortgage without telling me they had already purchased my current mortgage. Took them a month to let me know, by then my payment was late. I’ve never had a late payment before. Since they didn’t let me know, I had recycled a check from them that appeared to just be more junk mail promotional material.

My entire experience was done professionally and with courtesy. I was kept informed throughout the process by text, email messages and phone calls that I appreciated. You guys are the best. I cannot express in words my gratitude. Many thanks.

The process couldn't have been easier or more successful. The rep who worked with us listened to us and got us where we needed to be. Many thanks. Happy Customer here. We will recommend Rocket Mortgage to others. Thank you.

I have been working with Quicken Loans over the years and always have been satisfied with the fluidity of the process. This refinance was a bit more difficult than it had to be. We navigated through the process perfectly til the appraisal process. This is only to mention that you might want to be more selective with your choice of appraisers. She did not want to come out to the house so she told Amrock that she could not reach us. We had been in contact just 24 hours before this notice came through ending the process. We had to start over mid stream and again she was difficult and seemed to begrudge the fact she had to come out to the home. Rocket Mortgage/Amrock were terrific to deal with but the appraiser was a nightmare.

Everything was very easy to do and easy to submit needed documents. Representatives were super friendly and guided me in the process to help me submit documents and information needed. I was kept informed on a timely manner. It was very convenient to be able to sign most documents electronically. I would definitely recommend Rocket Mortgage!

One of the reasons why I decided to stay with Quicken Loans for a second refinance is because of the customer service that is provided, and the multiple different options that are offered to custom fit your needs. The refinance was quick and easy. I was walked through from beginning to end.

Quick and easy. Just had to sign a few papers and provide documents. They handled the rest. We're able to reschedule with ease after I got sick. Would highly recommend to new home buyers or those looking to refinance their mortgage.

Overall the experience was good. I was unhappy about some errors on my Uniform residential loan application that I repeatedly tried to get corrected, I was not successful. Ultimately, the closing was delayed due to the errors. One item was never corrected.

All of the personnel we worked with were very helpful and professional. They made each step of the process clear and understandable and were quick to answer any questions we had. I would recommend Rocket Mortgage to all our our friends.

Hard to believe how simple and stress free this was. Any small changes were handled quickly. Everything flowed fast. Closing at our house was simple and convenient. Unlike any other real estate transaction we’ve ever had as it’s usually stressful with big problems popping up regularly.

Only issue I had was a misspelling of a name on the documents. I went back and forth several times before finding out that it was not going to be an issue at closing. So maybe better listening and better understanding could have helped.

I was generally happy with my refiance experience but during the initial refinance I was told taking my ex-husband off of my mortgage would be a qualifying event for the refinance. When my closing stalled for 2 weeks, I was later told since the interest rate and term was the same and I wasn't taking cash out, the refinance wouldn't process. I then had to pay $1,000 to lower my rate 1/8 of a point and get the refinance to process. It was frustrating having to deal with this when I had been told otherwise initially. Additionally, I was frustrated that no one had reached out to me in the two weeks to clarify the situation when they were having issues.

My experience with Rocket Mortgage was very fast and highly efficient. My customer representative Chloe ** was very knowledgeable, friendly and explained things as we went along. She is truly an asset to this company and her assistance didn't go unnoticed by me. My only concern was, I believe that the fees were high to obtain my refinance though.

Most everything went very well. Final closing activities very efficient. The only issues were in documentation requested confirming my wife’s employment and compensation. She has a non-typical job resulting in her not having standard pay stubs, similar to an independent contractor.

From my first phone call the representative was friendly and professional and had my best interest in helping with our refinance. Everyone else thereafter were the same. The process went quick and smoothly right up to closing. I highly recommend Rocket Mortgage for all your mortgage needs!!

This was a great experience with little or no issues. They were fast and efficient with support next to none. The team effort made things seamless. I would suggest if you want to get the job done these are the people to do it.

He is extremely knowledgeable in his job. Every question I asked he was able to clarify for me. He was very patient as we went along in my numerous questions about what I was do. I've asked a lot of questions as this mortgage subject is not in my line of understanding. I'm glad I connected with Him when I first called.

This closing was much better than our last one, the man was polite, and very attentive. From the beginning the, I did not think we were going to be able to have any advantages refinancing. After talking to your representative, he made it all make sense.

The refinance went very smoothly with constant updates. It was a very easy transaction. Hunter ** was always very professional and right on top of everything. The at home doc singing was very organized and fast. It was a stress-free experience.

Quick to respond, courteous and knowledgeable. Everyone is great, helpful and takes cares of your needs. I would definitely recommend this service to anyone who is thinking of getting a loan. They will take care of you. Especially Lisa, she worked hard to get my loan completed and everyone else at Rocket Mortgage. Thank you.

We had a great experience. We expected the process to be challenging considering the circumstances of the pandemic but the process as a whole was very streamlined. We had wanted to do this for a long time and glad we took advantage of the rates. Definitely would consider again in the future.

Staff were great and very professional. The process to get things done was good, till I had to submit and explain and inquire on my credit score. I had to explained to 4 different staff what was going on with that matter, and for some reason that same matter kept on coming on my record, and staff not communicating among themselves about this matter. I had to literally explain the same matter to 4 different staff members on different occasions/dates.

Outstanding people. I've never been through this process, but the banks did not treat me the way these two have. I felt important, like was their only client. The process was very personal and Andrew Z. was professional yet personal with me. I always felt as I could could call and ask anything at anytime without being a burden. I don't think I would have made it through all of the FHA hoops without Andrew and Angela. Thanks you two.

My refinance started like any other with a fantastic mortgage banker named Michael **. He was available when needed and was able to communicate in a respectful, thoughtful, and professional manner. It was joy working with Michael. I would strongly recommend Michael to all my friends and family. Nevertheless, documents were submitted and all was progressing until it was determined my ag-zoned property did not qualify for jumbo lending. I didn't have time to become crestfallen because Kurt ** called to save the day and the transaction. He is a superior Solution Consultant. He identified another way to get the refinance completed. Once again the process was initiated and with the highly skilled Kurt the refinance was completed with satisfactory terms. Both Michael and Kurt are true assets to Rocket Mortgage!

My experience was great and the app is very user friendly which made the experience simple. The appraisal went well and the gentleman was so nice. The notary that came to our house for the closing was also very nice.

This was a quick and easy process. I appreciated the response times and how quickly I was able to close. The team that assisted me were helpful and knowledgeable about my loan. I would recommend Rocket Mortgage to my friends.

I want to highlight Bianca ** with Rocket Mortgage. Bianca was very patient with us the entire time waiting to have the house built. I appreciate her warm customer service which put us at ease as we went through this long process. As a first time customer with Rocket Mortgage, working with Bianca ** made me feel very comfortable. Thank you Bianca!

The process was very smooth for most of the process. The mortgage representatives were all very responsive up until the end of the process. Toward the end I called, sent emails and did chat online to try to get updates on the upcoming closing but found it difficult to get a response.

Everything was done in a professional manner. Everyone we worked with was very helpful. We would recommend Rocket to friends and relatives. They were efficient and timely with their part of the transaction. We enjoyed working with everyone. Thank you for all of your work on our behalf.

Was great all the way through- you folks made it very easy and fast - thank you for all the help, special thanks to Freddy ** who started the whole process, he stayed in touch all the way through to the end.

Thank you for an opportunity that I am able to be of value and stand with our family in a life event we’re experiencing. My mother explained once when our kids were toddlers that their problems get bigger right along with them. Helping them learn and grow to be their own person means having band-aids and encouragement handy. Learning new technology has been quite challenging with this experience. Your business protocols developed during the health emergency fit nicely into my first-aid kit there with the catchers gear and soccer pads for learning how to ride a bicycle. Managing risk responsibly enables people to gain confidence and grow in new directions. Your trust is valued treasure. May blessings continue for your business enterprise.

I have been financing with Rocket Mortgage for several years. They were Great to work with. At this time I refinanced 2 properties with Rocket. Once again Great to work with,. Eron ** was my Loan Officer. He was GREAT to work with, Thanks Rocket.

Chris ** was great. He told me we would close in 2 weeks, however it took until Jan 2022 to close. That put me under a lot of stress that I really wanted to avoid. It was not his fault. However, everyone was very nice and professional. Thank you Rocket Mortgage.

They were fast, accurate, professional and the customer service is outstanding. Rocket mortgage made it possible for me to purchase a home when I didn't think it was possible. I will be recommending Rocket mortgage to all my friends relatives and anyone that's looking for a home. You guys are the best. Thank you.

Working with Patricia was a amazing experience. She was always on constant contact with me unlike my previous experience with other companies. She was always upfront with me and and set up good and accurate expectations for the time frames that we were working with. Really good overall experience and will recommend 10 times out of 10.