Rocket Mortgage Reviews

Rocket Mortgage Rocks. The process was effortless and we closed within two months. The Reps we dealt with were on point. Thank you Jessica and Thank you Nick! Yes, we would use Rocket Mortgage, again, if the need arises. We will definitely recommend Rocket Mortgage to friends and family.

Starting July 2022, Rocket Mortgage request documents in an effort to assist with a past due mortgage that remain after bankruptcy 13 voluntary dismissal. An application was required, which was received and completed. Documents requested were sent multiple times, and the reply continues to be "we did not get them". Fed-Ex was sent more than twice to request the same documents over and over. Several calls were made to Rocket Mortgage with the person from the accounts resolution team confirming the documents were received, but may have been crossed in the mail and it would be noted that the information was received. However, this went on for several weeks with an account resolution team member confirming, "Yes we received and maybe it just cross in the mail but this has been updated."

My experience with Rocket Mortgage: Before you say I should have bought with someone else...It isn't that simple and I'm not interested in hearing that because it isn't helpful so just don't go there. We bought this house with Rocket Mortgage in June 2021 with Brian on the loan and both of us on the deed, written as Joint Tenancy with Rights of Survivorship. Basically that meant if one of us died, the house would automatically belong to the other. Brian died in November. I waited to notify them because I was afraid they would foreclose on the house, but as I learned more about what happens when your spouse dies with an open mortgage, I realized Federal Law prevents a mortgage company from foreclosing on a home loan where the payments are kept current and there is a successor in interest.

It was pretty good overall. I've done several re-fi's in the past with Rocket, but this is the first time I had to provide my own Title Insurance company. Also there was some delay in the closing because my wife is unable to sign documents anymore and I became legal guardian/conservator for her. There was some mis-understandings on Rocket on how to deal with it. But overall I am happy on how it all went.

I recall being told that part of the monies taken out would be paid to my debtor(s). But in fact, Rocket Mortgage drafted checks and mail them to me directly. I found this to be a great inconvenience as everything is done electronically these day. ll I believe that Rocket could do better in this area. All the other lenders provide a web portal where you can enter the your debtor's name and account number and submit payment approval. Additionally, Rocket has no safety net for discriminating (racist) home appraisers.

As repeat clients, the service we always experience is above and beyond and we feel Rocket Mortgage has a built in WOW factor for total concern for customer resolution. And the professionalism and ease in each process from beginning to the end are impressive beyond words. Thank you for our relationships and years of consistency. You ROCK!

Customer service is outstanding and I am all satisfied with the service that I received from Rocket Mortgage. For every question that I have rocket mortgage representative is there to explain until I understand what I need to know. It’s also easy to reach out whether by phone or by email response is quick and always enough for my satisfaction. Thank you!!

My experience with Rocket Mortgage was fantastic. I could not believe how easy it was. Brian **, who was my primary lender, was great. Also, the team of individuals who responded to me when I had a question were very efficient and timely. I sought a refinance to pay off high interest credit cards, (which have been cut up-smile) and now I can concentrate on paying off my mortgage and just enjoying my life without much stress. Thanks so much.

Rocket Mortgage made our buying a new home so easy & smooth I couldn’t believe it! I started out with someone else & they wanted me to several other things to get approved & it turned into a nightmare! So I tried another way & they wanted to charge me a small fortune & I found out the way they recommended me to the paperwork was fraudulent! Then I tried Rocket & I was amazed at how easy & smooth they made everything! Thank you to all those that helped us in our journey. Even with all the hiccups along the way they still made it smooth sailing & now we’re in our new home that we all adore!

Started refinancing in March. Jump thru every hoop they ask. We moved all of our house stuff into our attached garage due to me waiting on a liver for a transplant so when the appraisal was done they said my house was Abandoned. Which there was some stuff in the house but we were trying to remodel. After about 6 months we were denied because all of my furniture was not in the house. Worst Experience we ever had.

I tried twice to pay off this company of, per their instructions, I was NOT able to accomplish that. Once was due to their dinging my wire $50 and then they said my pay off was short that amount, WTH was that about, they then also dinged me another $50 to return the wire, thank god my bank credited me back that amount but as far as every doing business with Rocket again that's very slim to NONE. They are very accommodating at the the start and then pass you along to many, many, many others to the point where you don't have any one person you can connect with that really understands you as a customer! I WILL NEVER AGAIN USE ROCKET AND I HIGHLY RECOMMEND THAT YOU DON'T EITHER!

Rocket Mortgage offered extremely competitive interest rate and processed all the paperwork efficiently and effectively. All Rocket Mortgage personnel with whom we dealt were friendly, helpful and knowledgeable. The entire process went through smoothly and in a very timely manner. I would use them again if I needed to obtain another mortgage.

Great, streamlined process! Orlando ** was our initial contact and was there throughout. Documents were only submitted once. If we had questions, the answers came promptly and completely. The few people we talked to were very knowledgeable and always courteous.

From the start all the way to the close was a very agreeable experience. The people we were in contact with were very helpful and friendly. Whenever we had a question, they were very quick to respond. The Website is very user friendly, as well.

I loved working with Joshua **, he is the best. He makes certain whatever he tells you is consistent with what is being done. I like that. He goes the extra mile for you. Nothing but good vibes. The team was a little unorganized, but asked for the highest rating, without providing a service.

I had a great experience, my loan officer was the most helpful during the whole process. He made sure that if I had any questions that he did not mind to help. He was absolutely informative on everything, and communicated well with my realtor and selling agent.

I can't believe I own a home thanks to Rocket Mortgage. My broker agent Adrian **, went above and beyond in helping my dream become a reality. I thought owning a home would be too much for me to handle but Rocket Mortgage helped in all aspects of buying a house. They found me a good mortgage rate, and the lawyer to close the deal. Thank you.

This was my first time working with Rocket mortgage and would recommend Rocket mortgage to anyone for any mortgage needs. Very professional, communication was on point every step of the process, friendly and helpful staff. Closing was fast, convenient and efficient. I will definitely be using Rocket Mortgage in the future!

With my new mortgage refinance I was so thrilled to get away from Mister Cooper and their 10.95% interest. Now working with the wonderful company of Rocket Mortgage. That's really gonna be a big help to me with their 4.99% interest and also I really appreciate the Friendliness of the employees and also they are professionalism, they were top notch and I almost wanted to process to continue simply because it was such a pleasure having them working with me.

Hi we refinanced our loan and they were super helpful and very kind as well. I would highly recommend them to anyone that is looking for help or a loan. Our daughter also has a loan with them as well.

Working with Steve and crew was great. I was always kept in the loop as to the progress of my refi. In today's world it was comforting to have a great company that still has great customer service. Thank you.

Thank You Rocket! It was a very smooth and easy experience using your online services... Submission of documents and the quick turnaround time made the loan pushed the process. I took advantage of your in house fsbo team and it was fantastic to get my purchase agreement made without having to rely on a realtor. The best part of the whole process was your people, from Lynn ** getting me into the right mortgage product and answering all of my questions quickly and knowledgeably... She took care of me like family and never let me feel I was out of the loop through the whole process. Hats off to Gary ** who also did an excellent job in the process of keeping me informed. Thank you so much! We are enjoying our new house and y'all were a part of that.

Except for the requirement to pay for a $1100 appraisal by a person chosen by Quicken Loans, the mortgage initiation process was fine. About 8 months later, the mortgage account was flipped to Mr. Cooper and the nightmare began. Quicken stopped accepting my automatic payments BEFORE Mr. Cooper was ready to accept payments. I had no idea that my August 1 2022 payment was cancelled. I got a letter from Mr. Cooper dated August 11 2022 and I went to their website immediately and set up autopay. The website was badly designed and I had to manually enter all sorts of information that could have been transferred. I received an evening phone call confirming that everything was okay and the representative could see that I had auto pay.

Loan originator Vincent was very competent. Processing was pretty smooth, communication was very good. Checks to pay off other expenses were issued very quickly. No unreasonable requests or conditions were issued. Overall one of the best closings I’ve ever had.

Let me preface this by saying that I've worked in the mortgage industry for 5ish years. I have worked on both the title and the lender side as a closer, document reviewer, etc. I was around when the regulations switched from HUD to CD, and have written several training guides for various companies - I know the regulations and how they can be interpreted.

Misinformation. First the Mortgage stated I would receive a 5000 and change. No one had a clue they saw 3900. After speaking with 5 people it was decided to give me 1100. That couldn't happen until they researched the calls. Also I referred a friend I was told there was referral program. 4 people stated there was a program no one got back to me on details. I spoke to manager no program exist.

William ** was our first contact. And he was pretty helpful throughout if we had any questions. Always professional and got right back to us if needed. Never did a mortgage all online like this. It was a bit challenging but we were able to handle it, and it worked for us!

Kind and courteous, very knowledgeable. The loan team worked very hard on my behalf. They were available via email or phone daily. I'm very happy and pleased to have them as my mortgage team. I would without a doubt recommend Rocket Mortgage to others.

John ** was great to work with great knowledge of all he was doing. All the others at Rocket Mortgage were awesome too. That includes Amrock to Brandon ** the appraisal person. Everyone was kind and polite and never lost patience with me. Thank you.

I submitted an online inquiry with and subsequently received somewhere between six and ten calls a day from you. The idea that you would attract a customer by blowing up their phone for a couple of weeks is ridiculous and I'm so annoyed by the experience that I'm not interested in hearing whether or not you can help me with a home equity loan.

We are extremely please with Rocket Mortgage especially with Mr. Robert **, NMLS#**. He provided prompt assistance every time we needed it. His knowledge and professionalism were unique and he always went the extra mile to ensure we were satisfied with the information and service that he provided to us. We appreciate his help and we will be recommending Rocket Mortgage to all of our friends and relatives.

We contacted Rocket because the regional bank we were working with did not offer many options. Rocket had an interest rate/points/down payment combination that suited us. They were able to pre-qualify us quickly, which was very helpful. Rocket personnel were friendly and considerate, though a bit "hard-sell" initially.

Rocket Mortgage was the best!! My first call I got Corey **. He was amazing. He made our process so easy. It was such a smooth process. He was so professional and a pleasure to work with and just the whole process was so easy and smooth.

Everyone I worked with was wonderful. They kept me up to date on the process. The condo department dropped the ball. They inverted the phone number and was leaving messages at a wrong number. If they had listened to the recording, they would have known that. All in all, it was great, especially on such a short timeline.

We finished making payments. We needed our escrow funds to pay our tax bill. They were supposed to transfer the funds electronically. We received an email that they would be mailing the check. Requested they overnight funds, they refused. Too stressful an experience. Terrible customer service. They do not care about customer service. Would never recommend.

This is the second time we’ve used Rocket Mortgage. Both times were excellent. It’s so refreshing to speak with staff that let me know through their tone and actions they actually want to be on the phone helping me. Thrilled with RM! Telling all my friends! Thank you - Robert **

During our home buying process we had a lot of ups and downs but Garett was amazing, 5⭐️. But the second agent we had Erik was not amazing. They took over two weeks to verify the HOI then over two weeks to verify my husband's employment which is the Air Force meaning he has signed his life away for the next four years. At least 4 times they threatened to move our closing date to no fault but their own not ours. It’s not only our time that was being wasted but multiple other parties' times. It was honestly unprofessional how many time we had to call and get the ball even moving up to the day before closing. If Garett had been there the whole time I think it would have been better since he actually tried to keep us in the loop and was amazing. Erik gets 2.5⭐️

We used Rocket Mortgage (aka: Quicken Loans) to refinance our home. Everyone we dealt with was friendly and super helpful. They always responded to us quickly, and answered all our questions, even the most difficult. They were honest with us at all times, even if it might not have benefited them. The whole process was done quickly and efficiently. We will definitely use them again, if necessary, and will recommend them to friends and family.

I felt the team was engaged and stayed on top of my particular situation. The follow up was amazing and when they didn't know an answer, they told me so and then got back to me promptly. I wish my contractors had been as considerate and communicative!

I contacted Rocket Mortgage to get a loan for a new home. The people I worked with at rock mortgage were all very helpful, professional, and friendly. They all helped complete the mortgage process in a timely manner. 10 out of 10, would do again.

Very satisfied with Emily **... However we closed on August 1 and we still had to pay for August with our new mortgage due September 1. We did NOT get the 1 month skip for the mortgage payment!! The numbers got very sketchy after closing and we have yet to receive any reimbursements as of August 18.

Very knowledgeable, patient and professional banker to deal with as a first time home buyer. I will recommend him to everyone. His expertise and friendly patient demeanor meant quite a lot to me as I had no idea what to do without his guidance and support anytime of the day or evening!

From start to finish in my home mortgage application process, we were treated with courtesy and respect by all of the Rocket Mortgage team. It was almost effortless and it was a real pleasure having them handle a normally stressful procedure.

Very efficient and easy. Took only a couple of weeks. Very friendly and helpful. All done online and submissions were completed easily and quickly. All promises were kept and questions answered promptly. 3rd mortgage with Rocket and will use again.

Everyone I worked with was pleasant and professional. All questions answered promptly and service was awesome. Timeframe for process exceeded my expectations. I appreciated the realtor I was referred to and he was great to work with. I have already referred other family members and friends to both the realtor and Rocket Mortgage

I have been a happy customer for 10 years and this last refi experience has made me want to run screaming from them. They promise way more than they deliver and the banker is just a salesman trying to make a commission.

We were pushed out four weeks by the lenders and teams they work with and then ** hard out of our two months before first payment was due, highly unimpressed with the company and would never recommend. Glad it's done and over and personally never want to deal with any part of Rocket again. Cheers.

Everyone was helpful, dedicated, and knew what to do to keep us moving forward. The lender on our sale home was constantly behind, rescheduling our closing, changing dates, and it put us all in a complicated place for the purchase of the other home. Fortunately, all the Rocket team kept us going, adjusted as needed, and the realtor called the seller of Washington Avenue to keep them updated and get extensions for us. We finally were able to sign papers on both ends July 21st.

This is my second experience with Rocket Mortgage and again I was very pleased with the thorough and professional way my business was handled. All the agents I dealt with were timely, concise and assuring. All facets of my transaction were a pleasure.

Everybody I interacted with was knowledgeable, courteous and professional. That, combined with the online dashboard which is simple, yet elegant, let me know exactly where I was in the process. It was a remarkably pleasant experience. So the refi experience was awesome.

We refinanced our home for shorter term and consolidated some other debt into the loan. Throughout the process, all staff were pleasant and easy to deal with and were receptive to our questions and concerns. The process was smooth and convenient, including having the closing at our home and during a convenient time for us.

We recently refinanced our home with Rocket Mortgage and could not have better things to say about our experience. From start to finish, we were kept informed of the progress of our loan and appreciated the ease of access to our documents. Every person we worked with was knowledgeable and easy to work with. Highly recommend.

Everyone at Rocket Mortgage were great to deal with, they did what they said and helped us with everything we needed to do to get our loan setup to be able to close on our house in record time (we managed to get it done 20 days before the deadline).

It all started with a dream of home ownership as I started a new job in the other half of the state. Times were looking bleak with the market noticed looking great and rates going up. But Rocket came through and had the lowest rate I could get for a 30yr fixed. The Rocket team put in a lot of work and help me through the first time home buyers process. Closing was on time and on budget and that helped a lot with moving planes and fixes to the house. Thank you Rocket.

We had great service from Ashleigh **, she was available whenever we needed her and was very helpful! Whenever we needed her to jump on a request she would. The entire team was very communicative about what we needed to do as first time home buyers that it made the entire process very easy. It was so easy that we were able to close a couple of days early.

When we requested preapproval, we were even sure we were buying a house. Kurt ** was simply amazing to work with. He continued to reach out and when we chose a home for purchase, he went above and beyond working with our realtor (who wasn't working to ensure things went smoothly for us) and ensuring things were in place for closing on an extremely tight and unreasonable deadline. I'm so impressed Rocket was able to make this purchase happen for us. HUGE shout out and much love to Kurt **!! Definitely recommend them for any future purchases or refinancing needs!!

The whole team was excellent. I started with financial support from Edward **. He really got the ball rolling in working towards getting our new home. Once his part was done, the other teams were really nice and answered all of our questions. They made us feel at ease thru the whole process.

Working with Hailee and the team was a great experience. We had many questions as this was our first home purchase. They were all so helpful! They were always prompt at returning phone calls and had answers to our questions.

This was done better than last refi with Rocket. Ali ** did an outstanding job to ensure the loan process went very smooth this time no delays. He stayed on top of any concerns I had and fixed them quickly.

Could not recommend Justin and Michael enough, they made the buying experience easy and fast! The whole team had my back the entire way. They all made the process simple and it didn’t take up much of my time by using DocuSign. I would purchase another home through Rocket Mortgage.

Elda was very confident, knowledgeable and professional! I really enjoyed working with her when I refinanced my home. The timeline was right on track as well. I would definitely recommend my family and friends to work with her! I don’t say that to too many establishments.

Was on the phone with them.for well over an hour. They told me that they would be able to give me loan. However after providing my personal info. I was told they couldn't do anything. They gave me no reason for denying my loan. After a week I started getting advertisements for their products both from USPS and email. It should be noted that I did go elsewhere to get my refi.

I doubt we could have made it through this move without the help of our Rocket team. They were absolutely there for us all the way -- always there to answer questions and explain things, always offering good suggestions and understanding our situation. Can't say enough about the support we felt.

I have refinanced my first mortgage with Rocket twice now and both times were an excellent experience. My only recommendation would be that the eclosing documents were released to the borrower the morning of the closing. My documents were released w/ in the hour of closing and required to be done prior to the closing agent arrival time.

My team at Rocket Mortgage were so helpful in my long home search journey in this market. They made everything very easy to understand and I never had to chase down an answer. They were readily available whenever I had any questions! 10/10 would recommend.

Rocket Mtg. made it very easy for us to refinance our home and receive some equity for home improvements. Everyone we dealt with was very professional and helpful. The whole process was quick with a smooth transition. We look forward to continuing on with our adventure and will let friends and family know about Rocket Mtg.

I was nervous about getting a mortgage loan online. The last time I had a mortgage loan it was all in person at my bank. Rocket mortgage made the whole process so simple. I can't believe how easy it was. They were extremely professional and pleasant. I wish I had refinanced sooner.

I have dealt with several lending companies in the past. I have never encountered such competency. Immediate response to any questions with an e-mail update and picture of the person I had spoken with. Each time I called I was able to speak to a live person who was quite knowledgeable. Several departments handled each aspect of my loan in a professional manner. I cannot praise Rocket Morgage enough and would refer you to anyone who is interested in a new loan or refinancing. Thank You So Much.

Everyone involved was great to work with, very professional and knowledgeable. From start to finish was stressful as one would think but the staff at RM made it easy as they could on my wife and I. I would recommend to friends and family to give them a shot on their next home!

The overall experience was not bad, the people I had to contact have been helpful. But the process of the creditor checks for loan payments is a hassle. Would’ve been much easier had they just sent the money into my account and let me paid them that way. Everything would’ve already been paid off and took care of by now. But since they required checks to be sent I’ve now waited 3 weeks to try to get stuff paid off, causing me to have to continue to make payments on those loans so they are not late. If I had it to do all over again I probably would not have went through the trouble.

Rocket Mortgage acquired my loan from another lender. Every month they now call me to try and sell other products. I’ve asked several times for this harassment to stop, to no avail. Absolutely terrible company. I always pay on time, and above my due amount - I don’t need to be pitched on products I have no interest in!

Rocket Mortgage is very thorough and helpful from onset of loan and throughout signing the loan at closing. Thanks for excellent customer service. I highly recommend! Everything went smoothly, precisely why I have been with Rocket/Quicken for decades on purchases of two homes.

The Rocket Mortgage team was extremely helpful throughout every step of the closing process. Joe ** went above and beyond to get us the type of loan that would work for us, and Lisa ** helped guide us through the rest of the mortgage closing process. I would highly recommend Rocket Mortgage to anyone looking for a mortgage lender. Thanks Rocket Mortgage!

My experience was great from the application process through the closing. Each step was explained and happened exactly as promised. I would definitely recommend Rocket Mortgage as a vendor. The entire process was exceptionally quick and accurate. Thank you..

Not very impressed with the process tough to talk to anyone- I still have dozens of questions that need to be answered. Need help still to make sure I have all correct information. I would like a phone call asap. Michael **

All aspects of the refinance process were handled in a smooth, timely manner. I was surprised by how easy the documents were received and sent. When I had questions or was confused Your Rocket staff was always available to fix or clarify my problems.

Rocket Mortgage was very thorough and efficient throughout my mortgage process. However, I was annoyed by the fact that rather than discussing loan terms with me, they added points to the loan by default. Despite me attempting to ask questions, I never received clear answers in regard to the way the loan was structured. Luckily, I had a friend in the industry who I was able to discuss my loan with. Most of this was because I was shuffled between several reps due to my main rep being on vacation, but that is more an excuse than a valid reason. Other than that, the rest of the loan team was excellent. Had they actually discussed my loan structure with me rather than making assumptions that I had to correct after the fact, this would have been a 5 star experience.

Said we were pre-approved for a set amount and that the rate was locked in but when we went to buy they pulled back and denied the loan. Went to another mortgage lender and secured a 2.25% rate for $500,000.

Everyone was knowledgeable and kind. We felt like we were really taken care of throughout the whole experience. When we did have a question we were connected with someone to help and the website kept up to date progress of where we were and numbers that we needed as we moved through the process.

Everyone I spoke with at Rocket Mortgage was personable and extremely knowledgeable about the entire process. They guided me throughout the process and answered all of my questions without hesitation. Without a doubt, I would certainly use Rocket Mortgage again.

From start to finish the whole process was very quick and done in a timely manner. Cody was very informative and knowledgeable. The attempt to close over the internet was a little much glad they had a gentleman drive out.

Very unorganized, the death certificate was kept when I was told it wasn’t going be! I was A copy would be fine and that they weren’t going to take it then Rocket Mortgage told me they needed the original so I had to send out and spend almost $100 to receive that original death certificate from Seattle, closing had to be changed and I was worried about the closing being on time due to me being out of town

All in all I had a great experience with Rocket Mortgage. I was a bit overwhelmed after being contacted by multiple members of my Team often about the same subject....It was rather confusing sometimes! I preferred to just have Tracy ** contact me as she was prompt and clear with her requests and her guidance was really appreciated!

All of the professionals from Rocket Mortgage that I worked with during my mortgage process were well trained and very professional. I highly recommend Jason ** as he went above and beyond on his portion of the loan. They were always ahead of schedule and kept the closing process stress free.

Customer service was The Best. They Definitely was on point with Everything very Professional and I’ll Definitely recommend Them. They walk you through Everything. My loan officer especially he made sure everything was good and he kept me updated on things that they Needed.

Marsello and the team was there to help and assist me with all my needs every step of the way. Rocket Mortgage as a company does a great job with educating their staff and making sure their clients are satisfied.

My experience with Rocket Mortgage was extremely smooth and simple. All the members of the team were there to help me with any questions and everything through the process. I could have asked for a better group of people if you paid me! There is no wonder that this is the #1 Lender out there. If I had to, I would definitely go right to Rocket again! No questions asked.

Michael was great. No pressure, direct and to the point....which I like. He did not hesitate if I had any questions and no question was too small for him to answer. Nice customer service experience. Great experience. I would not hesitate to contact him again if I am in need of any type of refinancing.

Getting a mortgage is never a fun process, but the folks I worked with at Rocket made this as pain free as possible. They answered the phone whenever I called, were responsive over text message, and made sure that I knew exactly what I needed each step of the way. I would absolutely use Rocket again.

Overall a very awesome and great experience. This was my first home purchase and Rocket made it very easy and pain/worry free. Everything was smooth, the customer service was impeccable. Nothing but the very best to say. I highly recommend these guys

Great experience, went much more quickly than expected and results were highly satisfactory. Got a great interest rate and a shorter term. Really helped make our lives easier and far less complicated as the refi allowed us to pay off several other debts and free up some much needed funds.

We are so thrilled with how easy and helpful our mortgage team was! I would absolutely recommend Rocket Mortgage to anyone looking a trustworthy company! We had to have a very fast escrow and Juan ** was always available to answer questions and worked very fast to secure the best loan rates for us!

From the moment I started working with Rocket Mortgage, to the moment it was transferred to the local company, every day I was told “this is the last thing” until it was transferred. Even important documents, that were absolutely necessary, were needed last minute. There were so many last minute “just one more things”.

Excellent experience, Fast process and was kept informed of each step. Our representative Dallas even contacts us over memorial weekend to update us on our appraisal. Would use them again in the future. Highly recommend Rocket Mortgage for new home loan or refi.

Everyone was exceptionally helpful and polite. Closing was an easy, straightforward process. Both the individuals with Rocket Mortgage and the Title Company were a pleasure to work with, and I would be willing to work with them in the future.

The guy I worked with was told if my payment was over 1500 month I didn’t want it! So what he did and we didn’t catch it was did not put my insurance and taxes into my payment because it would have taken it over and I would not committed to the loan from 20 years with low interest rates to a higher payment and interest and more years! Very dishonest people at Rocket Mortgage.

It was super easy to get everything finished on our end! Everything was very simple. We are still waiting on the checks to payoff our debts, which is odd. Rocket Mortgage also sold our information like crazy and we are getting so much spam mail at our home address that specifically states it is regarding our Rocket Mortgage. Otherwise, it was great!

Two separate bankers attempted to add small debts to my loan amount without my authorization. When confronted both claimed an “accident “. I strongly feel this was planned and possibly the result of chicanery. Both bankers knew full well that Ihad fund’s to personally pay . Had I not scanned the estimate. I would have been a victim.

Rocket Mortgage has the best team! They went above and beyond helping us buy our dream house. We will never use a different mortgage company! The process is so smooth and works well! The staff is exceptional! The closing process was very easy and the best part!

From the first phone call with Patrick **, each step in the process was handled with ease. Talking with company representatives on the phone, or completing the information on the internet, everything was clear and concise. The speed of handling the mortgage transaction was much faster than I expected.

This is our second time using Rocket Mortgage to refinance, and I cannot say nice enough things about it! Every person we spoke with, emailed with, and chatted with online was kind, courteous, knowledgeable about our issues, and very helpful. I cannot say enough good things about the experience.

All contacts with the organization in almost all cases was handled professionally. One person did not, and it turned out that person was in the process of leaving the company and so some loose ends had to be understood and finished during the loan process.

Underwriters enforcing ridiculous rules that make no sense as they don't impact risk at all almost blew up my whole deal not to mention that they baited and switched my interest rate. Poor experience and even logical explanations yielded little influence over an underwriting team that made decisions that were nonsense.

My experience was just too good to be true. They kept me informed through the entire process, every step of the way. I was afraid of doing this alone and they were patient, I didn't feel like They was gonna take advantage of me, I'm not use to it because nowadays people are trying to rip you off. I highly recommend them...

I was a little nervous picking Rocket Mortgage because there were so many mixed reviews online but the team handling my mortgage were rock stars. They were available to answer any question, any time of the day. The process was easy to follow online and was able to take care of everything from my computer or smartphone which made it super convenient. I will have no hesitation on recommending Rocket Mortgage to friends or family in the future.

This is my second time having Rocket Mortgage as my lender. Always professional, courteous and go above and beyond! From start to finish, you can tell that they care and treat each customer with respect and as family! Each Representative is cordial and respectful. You can feel they love their work and enjoy providing quality services to each customer.

The representative was helpful and knowledgeable. The process was a little tedious due to having to submit so much paperwork but over all easy to upload and complete online. The only issue I had was with the scheduling part of the appraiser. It was canceled without notification. I had to call to reschedule since no one had called me.

Danny ** and his team of professionals were extra helpful in responding to any questions I had when refinancing my townhome! When I called or asked a question, they were able to answer quickly or let me know when someone else would be responding to my question.

The only thing I would suggest improvement on is how debt is paid from Rocket Mortgage. 1. There was no communication like I was explained for an updated statement on the debt being paid. So the amt was different 2. Payments should of been sent electronically, instead of me mailing them out. A better process should be implemented, less of a hassle.

Went to refinance so we could add on to our home and the process with swift and friendly. All parties communicated well and the online dashboard was simple to operate. This is our third transaction with Rocket and I give them TWO THUMBS UP!!!

My experience with Rocket Mortgage was great with the help of TJ ** who guided me from beginning to end. He helped with the signing of the papers, explained the didn't situations whereas I understood what I was surpassed to do. Helped me to learn and do the computer. He is my 10********** angel.

They really have the whole process streamlined and well put together. I was the one slowing the process down. I'm not sure the process can be made any better. The fact that the closing was done at the house was awesome.

Rocket was an exceptional company to work a refinance on our home. We were needing some major repairs on our home to better our life during our aging process. Rocket understood our needs. The team worked very professional, patient, and made us feel confident throughout the process. Everyone was polite and made us comfortable asking questions.

Everyone one was easy to work with and very helpful. I talked with Eric on all of the initial parts of the loan and he was great to work with and was always easy to get on the phone or prompt at returning my call.

The entire process was easy to complete the process. Rocket staff kept us informed of all steps in the process and gave lots of notices for items we needed to complete. They even made it easy to make a change to our loan towards the end of the process. Much easier than mortgages we have done with other institutions in the past.

We contacted Rocket Mortgage when we found a new home to buy. Even though we were out of town when we first got started, they made it easy to proceed with the information we had available. They kept in touch throughout the process and were available for any and all questions we had. We have dealt with Rocket Mortgage for 3 mortgages, and would go back to them if we needed to in the future. HIGHLY recommend.

Kris ** was professional, knowledgeable, and efficient. Everyone at Rocket Mortgage who worked on our refi was great. The entire process was seamless with no unexpected surprises. It all happened just as Kris said it would. I would recommend Rocket Mortgage to anyone.

Was referred to Rocket Mortgage from a friend for a new home purchase. Excellent service and personnel while in escrow. The entire process was incredibly simple and quick. I would absolutely recommend Rocket Mortgage to everyone looking for a mortgage. Thank you Rocket Mortgage!

Working with Rocket Mortgage was a very pleasant experience. All the different agents we worked with throughout the process were knowledgeable, friendly, mindful of our needs and concerns, and always responded in a timely manner. The website works well and is easy to upload the necessary paperwork.

Gustavo was awesome. He really kept me positive about the loan process and was great. He needs a large raise. Without him I would have given up. He is the only reason this loan went thru. My family thanks you Gustavo!

Just wanted to say that as a first time home buyer, Rocket made this whole process incredibly easy. From the initial inquiry online, to speaking with the initial "banker", all the way through to the end, the whole process was simple & thoroughly explained. We'd started with a different lender & been so confused by everything & felt really adrift & unsure; as soon as our Rocket agent, Katina, got involved we had clear guidance & quick responses to all questions. From start to finish, this was a great experience & we will be recommending Rocket Mortgage to friends & family!!

My experience with Rocket Mortgage was great! Everyone that I encountered, in this process, was friendly, knowledgeable and professional. The process took approximately 7 weeks to complete but communication throughout the time frame was excellent. I am really pleased with the service I was provided and the outcome was very good. I would recommend Rocket Mortgage to family and friends.

My Experience With Rocket Mortgage was Excellent, I try about four or five Banks/Loan Company, none of them qualified me with the amount that I need. A friend I’m mine recommended me to search online, and I found rocket Mortage, I wasn’t sure who really to trust since it is all online. Dianna ** contacted me after I submitted my information, she is Amazing. She did Everything she could to help me. Now Recently married and I just moved to my own house, Thank you Ms Dianna, and thank you Rocket Mortgage! 100% Recommended!

Ronny didn't just refinance my mortgage, he greatly improved the quality of life for me and my family. Ronny accurately and professionally showed me how the value of my home had nearly doubled since I had purchased it and refinanced my mortgage into a loan that assisted me in paying off some legacy debts. This experience has been critical in achieving my long term financial goals and has set me up for stability in a way I didn't even think possible. There aren't enough stars to rate this service and his expertise.

Christine and Brooke were excellent explaining the process from beginning to end. The online tasks were simple to navigate and expedited receiving and analyzing the required documents. Completing the closing in my home was an additional convenience that was greatly appreciated.

My mortgage Team Consisted of Eric **, Nannette **, and Brittney. My Team kept me well informed and provided me with the much-needed support through this gruelling time. One of my co-workers will be in the market for a home soon and I will refer him to my excellent Team.

This company has significantly improved the re-fi process. It was very painless, easy, and efficient. Their electronic document features made it very easy to provide them with the information they needed. When I did have an issue, they were extremely responsive. They were also very good at helping consumers understand where they are in the process, what's next, and most important -- who has the ball (me or them). I will definitely use them in the future and recommend them to anyone.

The loan officers were very helpful, they made every step easy, they found solutions when there were problems, they kept all my information confidential, it was easy process and quick. They met my needs in every way and I will recommend it to a friend or anyone ask.

Rocket Mortgage made my first time home buying experience very easy as there was always a contact person with any questions I had. Throughout the process I was informed of who my contact person was as they would reach out simply to introduce themselves and their contact information. This made me feel very at ease. Through their app, I was always able to determine the status of the loan, the status of closing, what I was supposed to be working on, and even what my Rocket Mortgage team was working on. My realtor was contacted throughout the entire process so we were all on the same page and working together to close on time. I would HIGHLY recommend using Rocket Mortgage and could not imagine getting a mortgage through anyone else!

I have a very good and simple process from the beginning and end of the loan process. I would recommend anyone to use Rocket mortgage for a loan. The online portal was very useful for giving update and what is needed to complete the process.

The overall experience was great. The only negative I had was how the payment funds were distributed to the debtor's I chose to "pay off ". The payments should have been included with the payout to the loan applicant and allow them to disburse the funds or verification should have been made prior to a check being cut I regards to the exact payoff amount. In my case one vendor was substantially overpaid resulting in my being charged a fee and my refund could take up to 8 weeks. Another account that was paid off had a higher balance and resulted in me writing a second check to cover the difference.

I started my loan process toward securing a VA loan. I was waiting for a a month and a couple weeks, then I was told that the VA needed to acquire my retirement points to verify my veteran status. If I knew this is what my loan was on hold for, I could have contacted the VA office right away and got this cleared up. For whatever reason, it took the underwriting department a long time to verify my employment status, even after I uploaded a couple years of my W2 forms from both of my jobs, and they had my Social Security number to further verify my employment status.

Our experience with Rocket Mortgage was pleasant and professional. They were very helpful and knowledgeable. The process was very seamless and the website was easy to navigate. Thank you Rocket Mortgage for getting us to a better place with our finances.

This is my second time refinancing with Rocket Mortgage. All of the people involved made it seem easy to accomplish what I needed whether I needed cash out and/or paying of creditors. I would recommend ROCKET in a heartbeat.

2 people dropped the ball and we kept having to change people. We uploaded documents to your portal and then no one followed up kept asking for the docs again. You send out too much mail asking for the same stuff.

Dorlan was absolutely fabulous working with us to get over the finish line. Loved the website dashboard. It made everything so easy. Would highly recommend Rocket Mortgage based on my experience. We refinanced 2 properties, the service was that good.

Rocket Mortgage is AWESOME, everyone is the company is caring, understanding and knowledgeable. John was AWESOME and helpful in getting my loan rate Locked and extended due some paperwork issues on my end. Once this was completed the Process was easy and quick. Thank you Rocket Mortgage for helping me getting my life back through the Mortgage Refinance with Cash Out.

I was put in for an FHA loan at first-WITHOUT my knowledge! There were new tasks on our dashboard EVERY DAY! When I FINALLY talked to Matt, he set me up for conventional. We went through with the appraisal and no word from him for days. I texted to ask and his reply was that the appraisal was taking longer than usual. After the 2nd week, I texted Matt to say that, "I'm under the assumption that this loan is not going to happen". He replied back with, "It came in at X AMOUNT, I'm working on the approval now". After hours of no word from Matt, I logged in to my dashboard to find a letter of denial. VERY unprofessional way to learn that we were denied. It states in the denial letter that someone should have already SPOKEN with us about our denial... That was NOT the case!!!! No way I would recommend this kind of behavior to ANYONE!!!

I wanted to catch the wave on low interest rates before the fed pushed the rates higher but feared my credit score was too low. I decided to submit to Rocket just to try and see what came of it! It was a Sunday night, within 1 hour I received a call from a Rocket Rep (Sunday), I was shocked. Every step of the way this person worked with me, answered questions, and noted my credit score was actually good (Credit Karma, whatever!), anyway this person even cleared a concern I received from another well know reality company debunking comments made about Rocket!!

They will call you non-stop and not remove you from their call list, no matter how many times you ask. They give misinformation to customers and refuse to do anything to assist customers with anything other than taking their money. I went from Wells Fargo where I had a horrible experience then I moved to Quicken Loans and the Rocket Mortgage took over. Ever since Rocket Mortgage has been involved the customer service and experience has gotten worse and it is now essentially the same status of Wells Fargo. They are nothing more than a machine that will take you for every penny they can take without a care in the world about their customers or the humans behind the dollars. Such a sad death of a formerly ethical company. RIP Quicken Loans.

Rocket Mortgage was great and very informative. This refinance has set my family up to be financially free and ready to move toward retirement. With this transaction, we were able to pay off our final creditor apart from our mortgage, pay for a vacation and buy a new vehicle.

Seriously I cannot say enough words! Austin was amazing! I am so busy I would of never done this without him being so persistent. I really appreciate the simplicity behind each step! I will recommend you guys and use you for every home purchase going forward!

Enjoyed working with Rocket Mortgage! Literally the entire process was EASY! We are very thankful for the ease of the process that everyone made the refinance with cash out quick and painless. Even assisted in when our appraisal came back much higher than we thought.

Professional and easy. Agents were knowledgeable and then whole process was easy. Every team member was very easy to work with. The application process went smoothly. Processing the loan was fast. The closing team was fabulous as well as the title company.

Everyone that I worked with made this such a stress-free and easy transaction. Bruce ** made it so easy. He was clear in his explanations and very quick to respond to any questions or concerns that I may have had. The Amrock Representative made the closing so easy. Quick and efficient. I will definitely recommend Rocket Mortgage.

From start to finish my experience was excellent. I would recommend Rocket to anyone. I appreciate everything done for me and my family in buying our first home. I have no complaints to give, everyone we worked with was awesome.

I had a mortgage with them in 2011, and currently have a mortgage with them opened in 2019. Great company to work with. Fast, efficient, good rates. My problem is the phone calls. I have received 38 calls at home and at work in less than 3 weeks. I have asked them repeatedly to stop calling, and they ignore me and continue. I am about one more call away from researching ways to report them. Great mortgage company, horrible sales team.

Great employees. Really helped the process go smoothly during the entire mortgage process. Really enjoyed how everything was through the app and website. Made it very easy to log in and complete any tasks that needed to be completed. And That is why Rocket Mortgage was a pretty good choice.

All departments were excellent with respect to response time and thoroughness of information. I was able to upload all documents seamlessly and easily. Appraisal was very much on time this instance. I was informed of even bad news in a timely manner as when my appraisal came back less than originally estimated.

Nadine was the worst rep. I ever have had the chance to deal with. Not professional, did not listen when given info. Nothing went smoothly with your process. I have had previous mortgage with Rocket and never had problems, never had to get a pest inspection before. I felt I was lied to... even Thursday sucks to finish.

People: All personnel I dealt with were professional, courteous, knowledgeable and very personable. Process: Although cumbersome occasionally, a very streamlined process nonetheless. With the Rocket app; it was a snap to keep up with my “To Do” items and get them done on a very timely basis. Even before Rocket changed their name, we re-financed with them (you). It was that transaction that sold me. The process was so quick, I was stunned. Rocket rocks, having the process down thoroughly.

Went smoothly because of great communication. Two weeks from start to finish. The website is terrific and kept us informed and well prompted for information. When we encountered problems a live person was available for assistance.

My recent experience financing a new house with Rocket Mortgage went well until we arrive at the closure phase. The closure consultant didn't provide me enough information and advice regarding the way they handle the closure numbers, especially the seller's credits, and that caused us a loss of money. When I posed the problem the final response from the executives was "We understand that the experience when closing could have been better. However, the loan is closed and we can not change how the loan closed". In previous communications, they accepted the error, but unfortunately, they don't have the willingness to make it right.

Communication with every individual at Rocket Mortgage was excellent! We appreciated how they kept in contact to let us know where we were at in the process. We did get held up with one appraisal but once that was solved everything moved along smoothly. We did have to gather a little more info together than for primary home mortgages but we still closed pretty fast. We would use them again.

Smooth, professional and knowledgeable. The person helping me out was always there for us day and night. Never get us any negative response, If he didn’t know the answer he would find out and get it for us. Thank you for a wonderful experience like in the past.

We worked with Ryan to refinance our home. He was so helpful and kind. All our questions were answered quickly. The closing was so smooth. Fantastic job! We can’t believe the ease of this closing. We were completely satisfied with everything.

Excellent experience: They called me and immediately connected me to Dan **. He was wonderful! He listened to what I wanted. It took such a short amount of time, and was painless and easy. I am so very pleased with everything. Thank you so very much.

Outstanding service, professionalism, dedication to give us the best opportunity and as well as Freda ** were the 2 keys to be able to achieve our goal of buying our dream house. Justin always was answering all my questions, doubts and help me in every way possible when I didn't know how to upload things in the app as well as explaining me with details all the procedure we need to do. Thank you both for your dedication.

It was a pleasure to work with Mr. **. He was courteous, prompt, efficient and resourceful in guiding me through the process and resolving all issues. I was kept informed of the process. The website was accessible and there was continual communication via email about the status of my application.

Overall my experience with Rocket Mortgage was positive and we are satisfied with our refinance. Everyone I worked with at Rocket Mortgage was professional and friendly and things basically ran smoothly the whole way through. The only thing I might suggest improving on is the communication around the time of the appraisal and closing. It wasn't always clear what was going on and what the anticipated time frame for the different steps was. It's not a major problem and as I said we are happy with the refinance process overall, but I thought it was worth mentioning.

I had the pleasure of working with Moriah ** as we worked towards refinancing our house. Our experience with Moriah was extremely positive. Besides being very professional, she also has a great personality. Moriah always returned our phone calls promptly even after hours. One of our important meetings took place after hours and after she had put her young son to bed. Moriah is a asset to Rocket Mortgage and her and the company’s help was greatly appreciated

Great experience from soup to nuts. Only one small issue, and that is that I have not received my rewards on my AMEX card, but I'm sure it's coming. Cody and his team were great and the mortgage company was, too. It was all very efficient and we were kept up to date on every step.

I really liked how I was kept in the loop on each step. I received emails and even follow-up phone calls to be sure I understood what to do. I was constantly asked if I had questions. The process was seamless.

Rocket personnel were knowledgeable, courteous, efficient and responsive. Working with Sean ** was a very positive experience and his accessibility was appreciated. More specifically Sean kept in contact with me although sometimes I was not available and often did not respond immediately. In important processes such as a refinance, it is comforting to know that your business relationship is valued and eagerly sought-after rather than feel you have to succumb to high-pressure tactics. I appreciate knowing I was a respected customer and was never treated as just another number/sale. Kudos to Sean **! He represented you well!

Buying a rental property was made simple and easy. The process was smooth and well explained. Ms. ** was very professional yet down to earth and friendly she humanized the process and walked us through it in a way that helped us all to

Agents were knowledgeable and extremely helpful. Questions were answered congenially. Process was fast but understandable. Website dashboard is clear and easy to use. Stages of process were clear. Money arrived as promised. Appraisal was fast and appropriate. I never felt lost or frustrated. Account was easy to set up.

The team I dealt with for my refinance were, efficient, polite and made this process easy with no stress. I've never experienced such teamwork while working with a mortgage company. I'm happy I took my co-worker's recommendation and gave Rocket a call as I was extremely frustrated with the service I was receiving with my previous mortgage company.

The loan application and approval process was excellent. The loan closing was brutal, inefficient and controlled with automated emails to me that were not relevant at the time. Numerous corrections needed to be made and repeated in messaging to this part of the organization.

This was the easiest homebuying experience I have ever had. There was always someone available to speak with if I had questions and the process was smooth and easy. I was even able to text questions and received a prompt answer every time. I will be using Rocket Mortgage again.

It was a smooth and easy refinance. We really liked how each step had its own team of people that were extremely professional and knowledgeable and patient with us. We could chat online or call. They even closed at our home at a convenient time for us. We highly recommend them.

What a breeze. Easy, fast & friendly. That was by far the best refi I have ever done. Everything was quick. All questions answered quickly and accurately. Got the closing scheduled quickly. The notary was great and personable. Would definitely use you again in the future! Thanks

The loan process went well and quickly and Clarence was a great loan officer. What I didn’t like is the fact that they let everyone and his brother know that we were refinancing and how much we refinanced for. Every day, we are getting something in the mail about house warranty for the $120K refinancing of our home. Sometimes this is not even in an envelope but on a postcard for everyone to see. Other times it is in an envelope but just above the name and address it has the refinance information for all to see. I feel that this is a breach of privacy and am very disappointed in that. Other than that, everything went well.

Great experience! Best closing ever from the beginning to the end! Special thanks to You Justin **! Amrock, the Title team. Customer service and the payment team. Title personal, and closing agent. This was the best experience I had in 20 years! Online processing was great!

My refi took over 40 days because of a VA requirement. One of the associates seemed a bit rude and pawned me off on another but then things picked up and finished the process. I wanted a certain amount but was then notified I could take more so I did. I was grateful.

The Rocket Mortgage team was very helpful when I decided to do a cash-out refinance in March. They were very quick to answer questions at any time and helped even outside of normal business hours. They made the whole process very easy and have recommended to my family for refinancing and I highly recommend them for purchasing and/or refinancing.

Our refinance process was user friendly, efficient and a very good experience. Dana ** was a pleasure to work with. He was very personable, easy to work with and always available to answer our questions and concerns. I have already recommended Rocket Mortgage to my friends.

Rocket Mortgage is awful! I'm trying to refinance and it's been a nightmare. Too many people involved and the left hand doesn't know what the right hand is doing. I originally had Tyler ** as my personal banker. We started off with a conventional loan. My DTI was high (apparently he didn't check this originally??) so he ends up switching my loan to FHA without asking me or telling me about it. When I first spoke with him I specifically told him I didn't want PMI. FHA loans always require PMI. I left Tyler numerous messages and sent numerous emails with no response. When I did get a call, he would call me at work when I asked him not to. I had so many questions that never got answered. Eventually my requests were escalated to Shelby **. She also likes to email and I told her with something this important, I prefer to speak over the phone to get all my questions answered and she has yet to honor this request.

Everyone we worked with was extremely helpful, polite and efficient. They helped us save more money than we anticipated by thinking outside the box. The process was seamless and painless. They even came to our house for the closing! We were recommended by a friend and then we recommended Rocket to another friend. Great experience.

Continue to receive mail for Tyler **. Non existent in this household. Please stop sending mail for this individual. My name isn't close to his. Please make it stop. If he goes away I am happy. Make Tyler go away!!!! HELP!!!!

Fantastic! From our first contact with Banker Mykul ** thru Christina and all the team, they all kept us informed. The whole process was smooth and uneventful. The team apparently stays in touch with each person as we never had a gap.

While I appreciate the promptness of the team. Communication was overlooked about my deposit and now the owner of the home has been shorted nearly 4k and is asking me for money. The ball was dropped with so many hands in the pot!

All aspects of the loan process went along smoothly. The procedural steps were explained in a easily understood manner by the representative(s). My questions and concerns were handled very professionally by the people I talked with during the loan process. I liked that completing some of the forms was done via the internet.

I have gone through multiple home purchases and refinances, and this was by far the fastest and easiest refinance that I've ever had. My loan officer, Andrew **, was friendly, professional, and very competent. I would definitely use Rocket Mortgage again.

Everything was steady and resourceful. Customer service was excellent. Everyone did a great job and "thank you." I have to admit the people are very professional and responsible. From the beginning to the end, I was satisfied with the whole process. I would recommend Rocket Mortgage wishing to refinance and or buy a home. I hope I can get another opportunity with Rocket Mortgage to either purchase or receive another loan.

People I worked with knew what they were doing and made every effort to make our experience good. Everything was done on time and turned out like it was supposed to be. The process was much easier than I had encountered with loans from others in the past.

My experience with Rocket Mortgage refinance and credit teams was excellent. Christine and Jacob went above and beyond in assisting me and making sure I had everything I needed to get the most out of refinancing my mortgage. I would definitely use them again for any of my mortgage needs.

Everyone I talked to was very friendly. Everyone was also very helpful when I had any questions. The whole process went very smooth and even closed earlier than expected. I feel Everyone went out of their way to help me get what I wanted within my budget.

From beginning of the process through the end I have to say this was the best closing ever. One or two snags but, was handled quickly and efficiently. I will certainly be looking to utilize them again if I have a mortgage need.

It was great working with Rocket Mortgage. So easy and they explain everything very well. It all went so smooth and fast. Sabrina was awesome to work with. It really was so easy for the entire process. The website keeps you informed of everything out need to do and the website is very user friendly. I could log in and check on the status of the loan anytime. It was very informative and helpful.

I am so completely satisfied with my experience with Rocket Mortgage! The entire process was fast, efficient and reliable. I like how everything was able to be done digitally. I found that each person that I had spoken to or contacted was very friendly, professional, and knowledgeable.

My remortgaging procedure was fabulous. All staff with whom I interacted were professional, competent and very customer-service oriented. The whole process was seamless - everything was accurate and on time. Thank you to all who helped with the process. Happy to refer to others.

Great on every aspect. Amazing to work with. Very understanding and willing to work through things with you. Everyone is willing to go the extra mile and spend the time needed to get the job done. Highly recommend them. Customer for life now.

We called Rocket Mortgage to refinance to consolidate bill and do some home repairs. We were put in contact with Bryan ** who worked with us to improve our credit scores to be able to refinance. He kept in contact with us every step of the way. He was so helpful.

Your company was recommended to me to check out for a refi on my home. I did do some comparison shopping and though your rate was not the lowest, your company was the most efficient and professional of the ones I dealt with. The staff was very knowledgeable and kept in good communication letting me know what they needed, when they got it and what the next steps would be. They also did not waste any time getting the whole thing done and that was a great relief to not be dealing with it for weeks. I would definitely not have any problems with recommending their services to anyone considering refinancing their home. I really appreciated their professionalism and desire to get a positive ending to the process with as little pain as possible to myself. Thank you team!

Working with Kat ** was just great! She made things so easy to understand. If I couldn't reach her by phone, she would email me. The Rocket Mortgage website is excellent. Easy to use. It was also easy to understand.

Matt was amazing to work with! It was a little more difficult of a process, and he helped me get everything that we needed in order to close on the loan! This is my second experience working with this company and they are amazing.

Genevra, the mortgage banker I had, was very helpful. She answered all my questions very quickly. Helped me throughout the entire process and really made the experience a great one. I will definitely recommend Genevra and Rocket to all my friends and family.

We had an awesome experience with this venture. The process was easy and straightforward. I would definitely recommend Rocket Mortgage to all of my friends and family. Dajana ** was there all the way, supporting us and was available whenever I needed her.

Overall first rate experience. Professional, knowledgeable representatives. Excellent communication skills. Kept me informed during each phase of the process. Would highly recommend to family and friends. Cost was reasonable. Online process easy to navigate. Reasonable rate, fast payoff of mortgage and debt

As always my refinancing process was great! Everyone involved was professional, courteous, kind, patient, concerned, aware and knowledgeable. I have referred family and friends to Rocket Mortgage before and they were satisfied as well. I always felt at ease even though I dreaded going through the process of gathering documents and signing my life away (lol). Good job to the Rocket Mortgage Teams!!