Rocket Mortgage Reviews

From start to finish, working with Rocket Mortgage was seamless. Phillip ** was the first person I was in contact with and he explained the process and took care of everything. We are fully satisfied with the experience. The closing was done within a month and Rocket Mortgage took care of every step along the way, application, appraisal, closing, signing documents. Having the closing in the comfort of our own home was convenient.

Worst company ever worked with. Lied from the beginning, threw extra fees on it. Wouldn’t recommend this company to anyone. Very unprofessional and waste of time. Worst experience ever had be third house I’ve bought never had so many problems.

Got my mortgage through Rocket Mortgage online. Spent 9 months looking for a home, and they were helpful and on top of things the entire time. Helped me determine my purchasing power for the home search process. Everything was easy with online uploading of all necessary documents. Got a few quotes from others along the way and their APR was better than any others. Closing, once under contract, was relatively quick and trouble free.

Honest talk here...If buying a home is supposed to be one of the most stressful things a person can do, Rocket Mortgage must not have gotten the memo. From the moment I reached out, they made the entire process so smooth and efficient that I kept waiting for something to go wrong… but it never did. I mean, what kind of sorcery is this?

Absolutely professional from start to closing, could not have asked for anyone else to have handled my loan. Great customer service and knowledgeable staff. Best hands down mortgage banker, service staff and freedom to get the fine details the way you need them. Closing was a breeze and uploading our documents was the best

We were very happy with the service we received from Rocket. Jordan was amazing, he handled the transition from the first home we chose (it fell thru due to inspection report), to the next one seamlessly! The closing team was very helpful in keeping us updated. Everyone was very efficient and informative to the closing status.

I recently refinanced a loan from Rocket for the purpose of lowering my interest rate. Rocket makes the process very easy. Every person who I dealt with was very knowledgeable and professional. I was helped at every step of the process and was able to get through it without any issues. I would recommend Rocket Loans to anyone looking for a mortgage or refinance or personal loans.

January, 2024: Called to get a mortgage. SURE! Said the first of like 15 people. We can do that! Ok. Can you send us this obnoxious number of papers? Sure! Time to close! Ohhhh.... wait.... we can't do that. Fast Forward to January 2025: Hey, we are supposed to have another 2 acres of ground here. The owner gave the you the parcel numbers, so did husband. Oh. Sorry. You'll have to do it now. $480.00 to a lawyer for that. February 2025: Husband found a new job. "Oh, that's ok! We can refinance your loan! Let me get in touch with someone." Someone calls "Hey, can we an obnoxious number of papers again?" Sure. Email... we got your papers and will close on Tuesday.

I went through 3 other companies before Rocket Mortgage accepted me. I am so very grateful and you answered a pray that I had been praying for 6 months. Chase ** did a great job helping me get through the process and I thank him so much. Continue to do great customer service and you will get more customers.

The App was helpful and user friendly. It allowed us to keep updated at a glance. The whole process from start to finish was stress free. Thank you.

Anthony was stellar! He kept us well informed and went above and beyond to help move things forward. Closing was a breeze with online documents and travel notary that came to the house. Dealing with my personal bank was the issue, not Rocket Mortgage. I would recommend to my friends.

Very satisfied with the process and all the people that called and help me during the process but a little overwhelming the frequency of email, phone calls l and emails. I understand there is team with different people on it, but having a different person contacting me every time was not my favorite thing.

This is my second experience using Rocket Mortgage for my home needs. I absolutely love their service and the speediness to get everything closed in an efficient manner. I also love the ease of the online dashboard and ability to electronically load all documents to your personalized dashboard. Thanks for another seamless transaction, Rocket!

Gary was horrendous, he was disinterested, did not provide required information and if he was not off and Ruth covering, my mortgage may not have gone through. Ruth did more in one day than Gary did in 2 weeks. I had to submit 78 documents!!! Absolutely ridiculous!! My lawyer and real estate agent said they have never heard of such a thing!!! When I refinance it will certainly not be with Rocket mortgage!

The process was very seamless and easy. I was a little skeptical doing everything online and in their platform, as I have only done mortgages the conventional way. The closing was easy and online as well. Our loan officer was accessible and helped steer us and provide answers to all of our questions all along the way. I would highly recommend Rocket Mortgage to anyone!

As a first time home buyer I thought that it was going to be a long and difficult process but it wasn’t. Rocket Mortgage made everything so simple and easy for me to understand and they always kept me informed. Working with Rocket Mortgage was the best experience ever and if I had to do it all over again I’d definitely choose them again.

Our experience with Rocket Mortgage was awesome. The step-by-step process was so easy to follow. From the time of my initial conversation to closing, Rocket Mortgage was there for me. My questions were always answered quickly. Each team member did a fantastic job with follow up calls and emails. The website is a perfect way to make sure you are on track. Finally, Rocket recommended a fantastic real estate agent who helped us find our dream home. And on top of it all we saved big money on our closing costs. I am telling everyone Rocket is the way to go!

HELOC process started strong but ended in disaster and confusion. After we were notified that the loan was closed and funds were released, we were notified that some forms did not print and needed to be re-signed. This delayed the entire loan process and the release of funds and to top it off, funds were sent to the incorrect bank account, causing confusion and multiple trips to the bank.

My experience was exceptional working with Ryan and his team made all the world a difference doing the process helping us to understand what to do and how to do it. I really would recommend Rocket Mortgage. I was never left in the dark. They constantly staying contact with us and keep us up-to-date with step-by-step. What was going on? There were no surprises and when we need them, they were easy to reach. We couldn’t have asked for a better team or better people to work with. We really appreciate it. Thanks again.

Everyone was extremely helpful whenever I had questions no matter how often I called. They always pointed me to the right person to talk to. If the line was busy and I had to leave a message they would always call me back within 24 hours. They are all very nice to talk to and work with. I would recommend anyone to use Rocket Mortgage.

We received help promptly and the people with which we worked were kind and efficient. The terms of the loan were explained clearly and Rocket Mortgage kept in touch with us throughout the process. It was a positive experience.

I read some of the comments and reviews on here and I am SO GLAD I didn't let them discourage me. And even though my particular circumstances were a challenge, they went above and beyond to make sure everything worked out. It was a 32 day process between the initial viewing of the home and closing on it. I am extremely satisfied with my experience with Rocket Mortgage!

My experience was the best. I was treated with kindness and respect. Sumaiya was the best. She kept contact and kept me informed through every step. I never waited more than 30 minutes for her return calls. Most of the time she returned calls in just a few minutes. She answered my questions in a way I could understand. Always making sure I was clear on the process. I am very impressed with Rocket Mortgage. I know I’m in good hands.

Everything went very smoothly from start to finish. I am extremely thankful for that as this process can be tedious. Minimal phone calls and emails from start to finish. Very easy process to do my transaction. Total time to execute was less than three weeks. Title company was top notch, friendly and fast.

JD was very informative and professional. He always kept me informed and actually became friends during the process. He was very nice and polite throughout the whole process. He was very flexible and understanding of my unique situation. Mom was in a different State and he was able to modify the process to accommodate for us. I would recommend JD to anyone trying to get a mortgage loan.

Love working with Rocket Mortgage. I just wish instead of checks to mail out like the 19 century. We could provide you with the creditors and the addresses for you to mail out instead of us. Why would it make sense for me to mail out checks? It just takes longer and wastes time. Or maybe an ACH payment. That would be great!

My loan team kept me up to date with the mortgage but I missed the face to face experience that I had with my previous mortgages. There were times that items were asked for that I did not have the ability to provide, like copies of checks from my roommate/renter which she would have not me. Then my closing was two weeks late due to miscommunication between the loan team and Amrock, which caused me to be rushed to move from my current residence to my new home. Overall, I was satisfied with the service I received, but will use a local company that I can meet with face to face in the future.

Rocket Mortgage (Agent Dave) gave us the best option for borrowing equity money from our home. They were very competent and easy to deal with. Most things were done online with a couple of phone calls and emails. Closing was quick and easy and money deposited as noted. I would definitely recommend them!

What I needed was the tracking number for checks being mailed to me to send out. I finally got the tracking number. It’s going to arrive Monday, February 3; I hope you didn’t mail it next day service. It shows in tracking it left late Friday afternoon with no specific time.

I worked with Zionis ** and he was very helpful, patient and attentive. All of my inquiries were answered quickly, the site worked great and everything went like clockwork. The checks arrived on time and with detailed instructions. I'm very happy with my Rocket Mortgage experience. I will recommend it for anyone needing a similar service.

It was a good day when I found Cameron at Rocket Mortgage! His helping me get thru was a rewarding experience. Always had time and if I have an referral I will surely recommend Cameron at Rocket! Very, very easy and QUICK from start to Completion! I have never had a loan handled so quick and easy. Your process and loan management are Top Rated!!!!

I had a great experience with Rocket Mortgage! My questions were answered, the process was clearly described, and everything happened as it was supposed to. I worked with Nash at Rocket Mortgage for the application, Margeaux for the home inspection, and Deanna with Amrock for the closing. Everyone was professional and friendly. Thank you!

I just want to tell everyone how wonderful our mortgage specialist was. His name was Matt and he went above and beyond to get our refinance approved. We had a really convoluted situation and he handled it like a boss. I give him five stars. I give him five diamonds. I give him two thumbs up

When contacted by Rocket Mortgage I was grateful as I wasn't sure if I would be accepted. Working with Chris R in going through the process was great. He helped me understand and be able to do the tasks. He was a joy to work with. I found some tasks exhausting because I had no clue where to get information. I did and forwarded it on. Time for closing and then loan was approved. I loved working with them and encourage others to try. Whenever I had a question it was easy to contact them and the associate who helped answer any questions was always helpful, kind, and polite. I can even make ends meet and was glad when they refigured my loan into less years with a fordable payment. Thank you Rocket Mortgage!

Blake, Brett & Marge were awesome to deal with throughout the entire process. I will definitely be letting people know the great experience I had with Rocket Mortgage. They were all available when I needed any guidance or info. Thanks again to all of you!!!! Great job! Sincerely, Steve

Our loan officer was Austin Allisondrini and he was absolutely amazing. He was so smooth. Knew his job so well and was absolutely awesome. He did an amazing job from start to finish. Helped me with everything. I refinanced my home with Rocket. I was having an issue with the place I was with because they were messing up my escrow and I let him know what the frustrating part was. He said that rocket could fix that and they were a five-star Mortgage Company and explained exactly how they were and how they could help and knew his company very well and that's exactly what they did. He knew that the interest rates weren't good and that I knew that they weren't good but then he went on to tell me that he could work around that and that he could fix a few things and seen that my credit score was really good and can fix me and my rate in other ways. He got creative.

Thanks to Rocket Mortgage I was able to successfully complete a refinance with very competent individuals. Alyssa K. was very friendly when I first called and was able to secure a lower rate which in turn lowered my monthly payments. The rest was very easy, all tasks were completed online.

I have used Rocket Mortgage several times, and each time, they have exceeded my expectations. Their professionalism, accuracy, and ability to listen to me and provide the services I need have been top-notch. I have referred them to friends and family and will continue to do so. Rocket Mortgage offers quick and easy-to-understand directions. I encourage anyone who is interested in working with a mortgage company to work with Rocket Mortgage.

Working with Rocket Mortgage has been overall a pleasant experience. Mark was patient and able to answer any question that I had throughout the entire process and was able to work with me when I spotted some things that didn't look quite right amidst all of the numbers that were getting thrown around. Mark and Rocket Mortgage really gave me confidence that pursuing this option to refinance was going to be a good decision in the long run and was going to help me pay it off a lot faster while also paying a lot less on interest over the lifetime of the loan without hurting the bank too much. I really appreciate the level of communication that Mark had with me and his responsiveness any times I reached out.

It was a pleasure working with Rocket Mortgage and especially Mallory **, our initial and primary contact. Starting the research for a refinance company, it was Rocket who came out on top. The process was extremely easy and simple because of the intuitive website. I can't put into limited words, the true satisfaction felt for going through with our refinancing with Rocket Mortgage.

We were impressed with the smooth process and the quick time from start to finish, primarily due to our mortgage banker Larry **. He was terrific. The review of various forms was made clear by Mr. ** each step of the way. We would recommend Rocket Mortgage to any family or friends looking for a home in the future.

Process was complicated but all of the individuals involved very both knowledgeable and helpful. The process went forward expeditiously. I believe it was roughly 30 days from start to finish. In particular, my forecast co tact was very much available and very knowledgeable about the process. A surprise was that the various loan processing agencies involved in the transaction were all on top of it.

Everyone was quite professional & extremely kind & patient when I was having some difficulty with portions of the application. This was an extremely smooth transaction & Tim ** was the absolute best! Everyone I dealt with was efficient & at the top of their game. I highly recommend Rocket Mortgage to all who may need any home financial services such as home mortgages, home equity loans, etc.. THANK YOU ROCKET MORTGAGE.

I was referred by my brother to Rocket Mortgage. Craig Ford was outstanding to work with. Start to finish my first ever refi was completed in 19 calendar days and the attention and professionalism way next level. My questions were addressed quickly and the process was as smooth as it could be. Really impressed with the entire experience and will absolutely refer to other family & friends.

From my very first phone call with Desean at Rocket Mortgage, I knew it was the company I wanted to work with for my refinance. Then, he supported me throughout the entire process. My refi took longer than Rocket loans normally do due to a situation of my own, but Desean was so patient with it and me. He guided and reassured me, and my anxiety, during the whole process.

Everything as usual was wonderful with the exception of the creditor checks being mailed to me instead of the creditors, or even electronically being sent to them, more convenient rather than taking more time to get balance paid to avoid penalties and accruing more interest or late fees. Other than that, I had a good experience in dealing with Rocket Mortgage.

I don’t know if I can give an honest assessment until everything is completed and it’s taking a very long time for things to be finished but my loan officer has been helpful for the most part. I just don’t think this is personal enough but that’s just my option.

Rocket Mortgage has never let us down. From our first mortgage and refinance, they make the process simple and fast closing. From beginning to the closing process they communicate so well and having everything in the app online just makes it that much better. If you are not with this excellent team then you are missing out. Thank you Rocket Mortgage.

What an easy and stress free process. Thank you for making the task of borrowing money so simply with no worries. The team members during each turn of the process were kind, knowledgeable and patient. We have our mortgage thru your company and will always be Team Rocket Mortgage!! Xoxo

We refinanced our home!! Very satisfied with our agent was very helpful,, It was quick and fast and easy to do! He was easy to work with, very friendly!! And answered every one of our questions!! The paperwork and everything went smoothly online!! Very satisfied with everything.

Great crew of people to work with. Jesse ** was the best! He walked me thru all the steps, and was very friendly. I couldn't ask for a better guy. The crew also made sure I got all information I needed to submit my forms. They either informed me by email, text, or called me which made everything easy.

Process was easy. Updates in my account on the Rocket Mortgage site were very organized and helpful. Also the Rocket Mortgage Rep Alex **, was very helpful. He outlined the pros and cons of the options, was always available for my calls and was very friendly. I really appreciate Alex's help and the ease of doing business with Rocket.

From the start of the loan it started out great. Then we found out right near closing we needed a water test. If we'd known sooner the process wouldn't have been so stressful. We also are having had a terrible time getting our accounts paid off.. Our checks that were mailed to us went right back in the mail and as certified mail. All creditors have received the checks but are not processing them. Very frustrating when this all could have been done electronically. Now I need to make payments to the accounts to cover this month's payments. Then wait 15 days for them to process and release the funds, Then wait to another 15 days to receive our overpayment by mail. There has to be a better way to handle all this. You also only need one agent to handle the loan from start to finish. We were a little confused towards the end of the loan having to resubmit paperwork we had already submitted to another agent.

Communication and speed was fantastic from beginning to end of this process. All parties I spoke with via email or phone were very knowledgeable and friendly. I would highly recommend your company over my local large bank any day. I started the process with another local bank and the communication was lacking. Understanding of my situation was not understood as well.

I was refinancing a loan with Rocket (Quicken) from a loan that I have already had with them for over a decade. Everything went fairly smoothly until I was notified I was ready for closing... At the last second, I was given an additional inspection (inner part of the roof) that needed to be completed. The closing team was very unhelpful in determining exactly what was needed and why. I had to reach back out to somebody I was dealing with earlier in my refinance to get help. While things worked out in the end it is confusing how something that has been a part of my home for over 15 years (drywall in the garage) would need to be re-inspected in order to close a mortgage with the EXACT same company that already finances my property... And the people who were requesting the information couldn't tell me what exactly was needed.

I appreciate Shane’s work in giving us the options that worked the best for us, especially when things changed. We had help when we needed it all through the process. We had all of the options that we needed. I appreciated that they looked at a cash out refinance and knew it wasn’t best for us and then found an option that was good for us.

All went smoothly, online and direct communications with all parties. Quick response, review went smoothly, checks happened quickly, date for closure was almost immediate, again went smoothly. Then review took just a few days. All communications happened online from that point with distribution of monies being on time and correct.

I was very pleased with our experience with Rocket Mortgage. The process was easy and straightforward. The communication was clear and timely. We closed more quickly than originally anticipated, which was unexpected but certainly appreciated. Sara ** was our loan agent. She was easy to reach and very responsive. I would certainly consider using Rocket Mortgage again.

The communication with the closing department was poor. I needed to close as soon as possible. I submitted documents on a Monday and the closing department did not know that I had done so until Thursday. I had to call the closing department to see what the hold up was.

Great service from start to finish, everyone I worked with was very knowledgeable and professional. My questions and concerns were answered and I felt that they were there to help me through the whole process. The service starting with Rocket Mortgage and going through Cook and James closings Attorneys at law started professionally and completed the same way. Thank you!

This was my 3rd interaction with Rocket and things have gotten pretty bad. Rocket already had my home loan yet there were multiple issues. I was asked for the same information over and over, my appraiser was an absolute rookie and said my roof was leaking, and I was told that I would be reimbursed for the cost of the roof inspection (which was not needed) and was never shown where the repayment was before or during the closing. The water stains in the attic are the same stains that were there when we originally purchased the home through Rocket. We have not refinished the attic because we have not needed the space.

If you may have a hardship during your loan with them, they have absolutely no resolutions that prevent your credit from being impacted whatsoever!!! They are all about their bottom dollar only!!! So if you are a person who may have some kind of financial issue, they are not the way to go!!!! I wouldn’t recommend at all. Signed a current unfortunate customer.

The process was thorough and the pressure was taken off of me. Everything was taken care of and it was much appreciated. The notary came to me and everything was taken care of and shortly after the signing the funds were in my account. The process went very smoothly and I was very happy with the process.

Have been wanting to buy mother in law’s house for years but nobody could help me. Rocket not only gave me their time but got it done quickly. Without Abbas’s knowledge and experience I can honestly tell you I would not be in the home today. Thank you again Rocket Mortgage and Abbas for your help.

I was totally pleased with how fast and professional Rocket was in completing our loan. We had been stuck for 2 months with another lender who kept saying they were getting our loan done but never did. Once we switched to Rocket Mortgage our loan closed in several weeks and my wife and I were totally pleased with the speed of Rocket. Thanks to all who quickly helped us to have a Happy New Year! Mack & Edie

After a member of my family was charged with a crime, unable to protect himself, my wife and I decided to pay his bail, and legal fees forcing us to draw heavily on our credit card accounts to a point where we were in jeopardy of losing our home. Rocket mortgage loan officer Gaetano ** and his team worked tirelessly with us to find a solution over a matter of months so that we could stay in our home and pay off the credit debt that put our home and wellbeing at risk. Thank you!

Everything went well until time for title and seems Title was never done correctly when loan was originally done so it took twice as long to complete through no fault of myself or my husband. That would have been on Quicken/Rocket and it was very frustrating for us to have to do extra steps 11 years later because job was not done efficiently the first time. Having to get 4 brothers together to get title work corrected and notarized was very time consuming. I hope this never happens to anyone else.

My experience with Rocket Mortgage was very positive! Buying a home can be stressful, but the staff at Rocket Mortgage made the experience and steps easy to understand and follow. Whenever I needed help they responded very fast. This made the home buying experience less stressful and very positive. I would highly recommend Rocket Mortgage to anyone!

At closing the mailing address was wrong, you added 3K in taxes I had shown were already paid and the wiring dollar amount was 7 cents less than closing cost so I had to mail a check for 7 cents. Completely unprofessional process with the exception of Allen and Ryan whom I worked with. Would love to talk to someone about how poor this went.

All the process was super efficiently done and closing process was also super fast. Extremely happy with customer satisfaction and all documents preparation. Thanks for serving us and helping find our debts to clear and looking forward to work with you. All the process was done super efficiently with online process and loved the online portal to load all the documents and confirmation emails. I am very happy with Rocket Mortgage process and would definitely recommend to all my friends and family.

The application process was relatively straightforward with only the minimal required documents. The interest rate offered was competitive with no hidden fees and costs. The approval process took about 30 days as agreed upon at time of application with funds disbursed quickly. Overall, I was very satisfied with Rocket Mortgage.

Everyone was prof in my case from Chad to Michelle. Very happy. Me and my wife with help we got now time to payoff sooner than 30yrs. The closing and all was great. Took awhile but we got pretty much what we needed to make our lives a bit smooth from here on in. Glad doing business with ya. Will tell our friends that's in need. Also no real problems in process. It just required extra getting all things in place but overall it was good.

A strong windstorm knocked some trees onto our home. Insurance would only cover a portion of the cost. We needed a home equity loan to help pay for a new roof on house. The closing went very well, and it was a relatively easy process that could be completed quickly.

I have never had more difficulty from a mortgage company as I have with this one. Getting the loan may be easy but when you are faced with needing assistance the bureaucracy is unbelievable. My brother was the lender. He unexpectedly passed away. I tried to make his payment on time but had to go through all their processes beforehand. It took months. Finally when they approve me to make a payment and nothing else they accrued all kinda of late charges and fees. I am pushing back because everyone's hands are tied on being able to pay. I couldn’t get his mail forwarded. I couldn’t get a loan number to make a payment. I couldn’t do anything. Even with sending them a copy of his will, his death certificate and my ID. Now I have to get an attestation notarized saying I am who I am according to the will and it takes months. All the while they are uncaring and racking up fees. I’ve been an executor of estates before. But this is ridiculous. Seriously Rocket Mortgage, look into your policies. You knew the homeowner died. So stop racking up fees no one can pay. You are horrible!

Too many hidden fees, their assessment team is not knowledgeable, and don’t explain the loans well enough. I tried a loan, got approved, but then got denied due to the appraisal. Then got charged for it all, after the appraiser told us our loan agent should’ve told us the loan wouldn’t of worked over the phone and it was a waste of time for the appraiser to come out, I still got charged $215 for it… I will not be using the loan agency ever again!

I found Rocket to be easy to work with and the communication was very good... However, the process used by Rocket to payoff three of my sic debt was EXTREMELY CLUMSY... Rocket sent me three checks by courier (which took several days) which I had to added some information (which Rocket already had in the possession) and then forward by courier which took several more days)... I then had to follow up daily with my creditors to determine if they received the check and if/when they would be processed... VERY CLUMSY, TIME CONSUMING, AND CAUSED SIGNIFICANT WORRY/ANXIETY... Payoff for the remaining three debts was simply deposited in my account and I transferred directly to the creditors... SIGNIFICANTLY EASIER AND MUCH LESS WORK AND WORRY...

Nine times out of ten our Rocket online account would not open for this transaction. The revolving red circle continued until the attempt timed out. Dealing with your human representatives was much better. We have used Rocket numerous times, and online account access was acceptable then.

Andrew ** was very helpful, me being a vet and 76 years old. He help me and my wife get through the refinance in just 3 weeks. I would recommend Rocket finance. Rocket Mortgage is fast and all the people I talk to was helpful and friendly. Thanks again to everybody with Rocket mortgage.

Really enjoy working with you guys. We wanted to have few people had said go with local… But local did suck. Talked about it and wanted to go back to you and so my wife and I came back to you guys. Really love it at Rocket Mortgage. We’re hoping in the future that you guys can keep an eye on the percentages and let us know if things change for us to be able to do something different. Really appreciate it. Thanks again.

I truly had a very good experience with Rocket Mortgage for my re-finance of my home mortgage. From the very beginning with Justin ** until now that the loan has closed, every step was handled smoothly and my wife and I were informed of the status throughout the process. We could not ask for any better service than what Rocket provided.

It was going well at first, granted we had some bumps along the way due to things out of our hands but towards the end I felt there was some lacking. I had to reach out multiple times for different documents that I feel Rocket should have been able to obtain. I was also told by my insurance company that they had been reaching out to rocket and wasn’t getting a response, I don’t know how true that is but that's what I was told. I definitely feel towards the end things got very laxed. Crystal was great in closing. I was also told the morning of my closing I needed to print off my payoffs to bring with me, that information would have been helpful a little earlier so I wasn’t rushing. Felt rushed and thrown together at end, just happy it’s over with.

Rocket is the only way to go. It was not as stressful as I thought it was going to be. Great company that works for you and satisfaction guarantee. Call them for your refinancing needs. Talk to Zack **. He is a great guy and gets things done in a flash.

The only problem that I had was regarding communication. There seemed to be some issue with it in my dealings. One example. I sent in closing for HELOC from Global. This had been holding up closing for over Three Weeks. I called Global and quite sternly told them to get the 30 closing to finish closing. They sent it to Foster to which he sent me a copy. Foster also Uploaded before I did. So you guys had it. I called Specialists to make sure. Specialists told me they were still waiting on Global. I wrote Foster, he told me it was in. Why did not the Specialists know this? Everything went through, just some constructive criticism.

We had a great experience as we refinanced our mortgage with Rocket. We had an existing loan with Rocket but wanted to refinance to consolidate a home improvement loan into our primary mortgage. The process was quick and painless and the team we worked with were efficient. They were also very respectful of our time.

After filling out loan application online, I was contacted by Alvin ** from Rocket Mortgage. I told him I wanted a 10 year loan. He came back with the lowest rate and also told me I'd be able to do what they call a one time rate drop during the loan. I agreed to go thru with the loan. A few days later I couldn't get ahold of Alvin so his boss Micheal ** contacted me to discuss loan. This is where I found out about the loan being a 20 year instead of 10. He said no big deal, just pay it like a 10 year, Also, he said rate drop only applies to first mortgages. I already told all the other loan companies no and was too far along to start over so I decided to still go with RM. I was very disappointed with the way Alvin baited me in to sign with RM, it was very unprofessional. Mike was great and fixed his mistakes the best he could.

Judy **

I cannot express how appalled and frustrated I am with this company. Like many others, I was severely impacted by Hurricane Helene. Due to the widespread damage, it took over three months for insurance to issue a check. By the time the check arrived, more than 60% of the repairs had already been paid for out of pocket to keep things moving which has resulted in a large financial burden. While a representative from their company told me that was a CHOICE, it is clear they are disconnected and lack compassion. Many repairs are time-sensitive, especially following flooding, to prevent future mold damage, such as mitigation efforts.

The service was great through the whole process. Ted ** answered all my questions and was instrumental in making my final decision. The home valuation went smooth and the closing process was super easy. I pre-signed most of the documents and the closing agent came and finalized the closing.

Friendly, professional, helpful. Very impressed with speed and efficiency. Michael ** was the nicest gentleman and prompt on returning calls. Impressed with how fast closing was. Closing rep Leslie ** took time and explained what we asked about. Very respectful and she called ahead to tell us where it was and estimated time of arrival. Punctual.

Chris ** was very helpful as was Sarah from Amrock. Appreciate being able to do remote application and closing. Both were available to answer any of the questions we had as well as helping to guide us through the process step by step. Appreciated their patience and guidance with the various forms etc that needed completed.

Rocket Mortgage is the absolutely worse lending company. I had gone in debt and needed to refinance my home to pay off my credit cards. The worse thing was the horrible customer service. The loan officer I dealt with, Karine B, was below average with communication and was rude. When I received the checks to pay off my credit cards the payoff amounts were not even close to what I owed. For example I owed $2,225.18 on one account and the check Rocket Mortgage wrote was for over $10,500.00! I was shocked that this company messed up something as elementary as check writing. I have gone to great lengths to warn people about the awful experience I had with Rocket Mortgage.

Was very satisfied with my whole experience from the loan official I first talked to to the notary that came to my home. I would definitely recommend Rocket to other veterans. They would definitely benefit from using rocket. We will see as my loan begins if they keep up with rate changes.

When everybody else say no, couldn't make #for my He did. Then I change my mind and told him I'm going to move to a different state. He say, "Ok stay with me, plain different law in my new state." Now I have a new place because he didn't quit on me. A expert on VA loans too, by the book.

Lying broker; wrong check amount and now I am paying interest on TWO loans for the same thing. Need more oil than a Diddy party to close with Rocket and Amrock. I would have to recommend to anyone shopping for a lender to RUN FROM ROCKET AS FAST AS YOU CAN!!! Worst mortgage experience EVER.

Do not use Rocket Mortgage. They will push high interest second mortgages on you that lock you in long term. Clicking on an ad that says “check your rate” will get you bombarded with high pressure sales and rushed service. After declining their offer I was harassed by one of their “loan officers” relentlessly during the holidays, to the point of having to block his number. They will not listen to anything you say and will only try to push the loan that gives the largest commissions. I even had the guy imply I was stupid for declining their offer.

This is my second transaction with Rocket Mortgage and both have been seamless and convenient. Staff were knowledgeable and helpful. At one point, my realtor was surprised by how quickly steps were being completed. It was clear to both of us that Rocket Mortgage had given a great deal of thought to creating a streamlined process. More importantly, your company offered me the best rate in what is a challenging environment. I would definitely recommend this service.

Rocket Mortgage is very informative and has expedited responses, it is easy to use the app for information sharing, tasks, and status updates, and has a seamless process to get the customer everything they need. All representatives were knowledgeable, pleasant, and easy to work with. I couldn’t be happier and I highly recommend!

Overall, I am satisfied with the Rocket Mortgage experience. All of their reps were professional, prompt and pleasant. The only downside to the whole experience was during the funding phase. Once the loan closed it took another 10 days to fund, which is crazy in this electronic age. In addition, they issued paper checks for my creditor payoffs, that were then mailed to me, so that I could then mail them to my creditors. How dumb/archaic is that? A better procedure would have been to electronically transfer directly to the creditor or include the amount in the net to me, then I could electronically transfer to the creditor. After all, isn't convenience the whole purpose of using an online process? Now I have to wait for a check to arrive and then go to a post office to mail it. This adds an unnecessary additional 2 weeks to the process.

Experience was wonderful. Smooth and streamlined. Best experience getting a mortgage that I’ve ever had. Each step was explained and moved on to the next step quickly. The whole thing from start to closing, all happened within a month. Great company to work with. Hopefully interest rates will drop soon and we can refinance.

Overall experience was top notch, very smooth and easy process! My experience with everyone involved through the whole process was second to none especially with my refinance banker Amira, her knowledge and helpfulness made the experience the absolute best! I would recommend this experience to anyone looking to refinance without question.

All those who supported me getting this loan were cordial, knowledgeable, supportive, patient, and much more. True pleasure to work with. All those that I dealt with shared open and true communication. They were responsive. They had good insight and coaching skills to guide me thru the loan application and approval process. They were honest and professional.

As far as getting loans and refinancing goes, it is one of the worst experiences you can go through in the context of conducting normal everyday business. Rocket Mortgage didn’t substantially change that reality. However, given that it is a necessary evil of everyday life, Rocket Mortgage makes it better than most anyone else. For this, I am thankful.

We have everything escrow. Rocket paid our mortgage insurance to the wrong company which was $5783! Then turned around and paid correct company. They would not go after the wrong company. I am fighting to get it. This made our escrow in the negative cause our house payment to go up $800! Don’t use them!!

I worked with Andrew ** for a few months throughout the refinancing process of my home and it could not have gone smoother. He was always available whenever I needed him and always got the job done. He is very friendly and willing to work with anyone. I would recommend Andrew with Rocket Mortgage for any of your needs!

I would like to personally Thank Cody ** and Jerry ** along with the other members of the Rocket Team that were involved in making my refinance seem so easy and flawless. I started the process on November 11th and we closed on December 14th with no issues preventing the whole process seem so easy. I had reached out to Cody and Jerry along with other Rocket Team members numerous times throughout the process, each time I was treated with the utmost respect and dignity which I can't Thank them all enough.

They gave me accurate information that was needed for me to follow the package. I had no idea when my closing documents would arrive. The Rocket Mortgage representative asked me to wait on the phone for a very short time until he got the correct information. I just wanted to say Thank You.

Loan process could not have been any easier or faster and Vincent ** was excellent to communicate with. Always straight forward, prompt with replies and very courteous. He answered all of our questions in a timely manner. The loan closing was very casual and very easy to complete. Closing agent, Marsha ** made the closing process very simple and easy to complete.

During the process I left another review because my closing cost break down didn't make sense. I was informed the manager of the processing team was going to call me, which he did and I explain why I was unhappy how the process was going. He correcting and explain me the reason for the misunderstanding. The day prior of the closing I received a new break down of closing cost (double the amount of my closing cost). I called multiple times to figure out what just happened. The following day two received a Called back stating I only had two options. Delay everything and pay fees until I was able to come up with the new closing cost with penalties fee or roll the new closing cost into the mortgage with a much higher percentage rate and also a delay had to be done. I already rent a truck and all my stuff was packed and ready to move. I had to come up with the rest of the money on a few hours notice.

I had been very anxious for some time, having been with a mortgage company that did not have our interests at heart. Our mortgage banker, Jeffrey **, made the refi process very easy. We were amazed at the ease of the closing process from the comfort of our own home. We also feel confident that if rates fall in the near future, Rocket will help get us into a more comfortable monthly payment.

Overall, the experience was satisfactory. My one complaint centers around closing date. Because my date was near the 15th I struggled as to whether or not I needed to make a payment on my existing mortgage. I would think that you would have a better process in place to either tell Customer is absolutely yes or absolute no whether or not that month payment would be due. In my case, I had to wait till 4 o’clock on the last day (the 16th) to find out if I needed to make the payment or not. That was an additional layer of stress I did not need

Everything was perfect EXCEPT for the time to process. When I started, Visa Balance was a certain amount. But due to plumbing and HVAC issues, I had to charge those expenses on credit card before the finality of the Equity Loan went through. However, all debts are paid, and savings replenished. I am happy.

Fantastic..They were very knowledgeable. Considerate and helpful. Michael ** stayed in contact and on top of things. Always kept us informed of any documents needed or changes that were to be made. Made the mortgage easily obtainable as well as understandable. We would recommend Rocket Mortgage to anyone looking for an easy-to-use company.

So I started the process about the middle of November. As of December 19th we have closed already a few days ago. To start off with the employees there at RM. I gotta say I first spoke with a loan officer/broker named Cameron M. This young man was extremely knowledgeable, friendly to work with and I felt that we could trust him with our lives (that means a lot).. Cameron answered his email, telephone and text messages within minutes. He was even available on a weekend when I had questions. He encouraged us to call him if we had any questions.

Experience from every point following the initial application was an absolute nightmare for 50 straight days. Rocket Mortgage caused us to miss our signing deadline, and we almost lost the property as a result. The amount of errors that were made on the Rocket Mortgage team side are countless and truly exceeded several dozen.

Absolutely HORRIBLE. They cannot even do simple calculations. Wish I could give them zero stars and wish I wasn't stuck with them. Will refinance with someone else as soon as I can. A month and a half after my closing date they still can't get the paperwork and numbers straight.

Could not get a 15-day extension. I am a veteran and I’m on disability and they wouldn’t approve me for an extension. They ask you 1 million questions about all the stuff you paid on which I paid perfectly. Has nothing to do with that if you don’t have enough money coming in right now or they use some ** made me formula, yeah, I would not recommend Rocket to anyone, if you got money they’re great but if you wanna the poor people like I am, get ready to get screwed cause that’s how they treat you. Unbelievable, I will not. I’m so glad I applied for my home equity loan which I have $45,000 equity with Genisys, not Rocket, what a scam.

Don’t do business with this people, very disorganized and unprofessional. They also ruined my credit when I not authorized the check. Good mortgage they ask you to authorize and you sign a paper. This place they just do without ask anything.

They stole my Rocket reward points and then used mumbo jumbo legalese to justify their unlawful action. The representative and I emailed 24 times before she told me to get lost. I will not be doing business with a company like this and will warn my friends and associates of their bad faith policy.

My husband and I took out a re-fi with Rocket Mortgage in and around April, 2022. The re-fi was painless and extremely professional and on point. We are taking out a HELOC with another company only to discover that Rocket never changed the title on our home, which is something they never bother to tell us. The company that is working our application discovered this during closing. Now it is delaying our HELOC because of this. When I called Rocket and spoke with Eric in the Resolution Executive Team, he advised I get an attorney or a realtor but Rocket will not updated the title. Eric was not helpful and passed the buck back to us. Thank goodness the mortgage company we chose is trying to get this resolved for us! So disappointed in Rocket Mortgage!!!

I called Rocket Mortgage today to ask for help. I was in and out of the hospital last month to only find out that I have cancer. So I called and asked if I could skip a payment and add to the end since I have never missed a payment and have paid extra on all my payments. They send you message asking if they can help, but when you ask for it they say no and they make sure to tell you that it's going to hurt your credit. I have always told anyone that I come in contact with that they should use Rocket because I've always had great experience with them. That will stop as of today. They don't care about their customers, only the money.

I would give them ZERO stars if I could. Their underwriting department is a total joke. We had a 45-day closing and the day before our scheduled closing date they started asking for additional documents. Each day it was a new document that needed to be sent. The lender couldn't do anything, the underwriter would take a whole day to look at the documents sent then come back and ask for something else. We're now 5 days past our scheduled closing date and they just keep saying their working on it, no tentative date we can close, nothing specific, just that we're working on it. They treat this process like they can go as allow as they want and jerk people around as much as they want.

Disappointed. I called, emailed, no person can do a pre-approval letter (to extend it).. Some are not even returning calls or emails. Looking for another company for simple pre-approval. I asked for soft pull, and seems like nobody can do it. I dont dont want hard pull every 3 month on my credit report.

I would not recommend this company to anyone. Un-disclosed to me were hidden brokerage fees for thousands of dollars that only increased based on how much of a loan I took out. When I asked to work without a broker there were several days of discussion amongst "management" as how they wanted to move forward to not ruin the relationship with their broker. This company chose working with a broker over a client. This should be the answer for everyone thinking of working with this company, they do not care about the client. I will never work with this company again.

Absolutely horrible customer service. Home damaged by a tree. Insurance covered. However Rocket mortgage takes 45 days to endorse the checks for construction once it is cut by the insurance company. Rocket does not care in any way, shape or form how long you are out of your home. The check process is so bad it added 4 months to the repairs and we could not live in our home during this time. They delayed and all for just their signature on the check to deposit it to pay contractors. The worst experience ever. I am still waiting on a check to be mailed out. They have a shipping label I sent 3 weeks ago and still they have not shipped the check. They simply do not care about people. Avoid at all costs doing business with them.

From the very beginning, they were responsive to any questions that I had. Everything was explained to me as the process went forward. I was advised whenever there was documents required. The closing was well handled by the notary that arrived at my home. The complete process was handled professionally and courteous.

I recently closed on my cash out refinance. Jonathan ** from Rocket held my hand throughout the entire process. He provided the best customer service. Johnathan was very good at explaining the information, answering all of my questions, available most of the time and when he was not, he would respond in a timely manner. The entire process from start to finish took less than a month.

Everyone helped me to the fullest and I appreciate everyone. I can breathe now and not worry anymore! Thank you so much for everything you all have done for me! I’m happy! I wish I had done this earlier. I got out of a mess and they understood my concerns and listened!!

Greg was great to work with. Very responsive and knowledgeable about the process. Great experience. Website is easy to use. Documents are easy to upload and sign. Quick turnaround to get approved and close on the loan. Communication with approval department was easy. Reps were friendly and knowledgeable. I would work with them again and recommend them to all of my family and friends.

I have gone through you for two houses and a home equity line, which I did just recently. I can't imagine that I will ever do business with you again. I will also recommend to my co-workers to do the same. There are too many reasons to list at this time.

As of late we have had nothing but issues with them. Charging us NSF when they have made the mistake. We switched banks. I put in new banking info, and they still put payment through closed acct. When speaking with a Josh from executive offices he was very unprofessional, rude, did not want hear anything about his co possibly making a mistake, he was hell bent on collecting that $20 even though I know it was 100% their error. This is how they treat an A+ customer. We have never ever missed a payment, they have had 0 issues with us, we also had issues in with not processing our escrow payment properly causing us to pay a higher payment than we should have, very frustrating, disappointed how we have been treated will definitely look elsewhere in the future that’s for sure, customer service is number to us and they failed miserably as of late.

Jesse ** helped us through the process and answered questions we had. He made this process run smooth and quickly. He made sure our timing was appropriate and planned our closing right on time to have a small break from all our other payments. He quickly answered my calls and had answers for me on things I did not understand. I truly Enjoyed working with him and having his guidance through the process was important.

We were essentially just trying to shop interest rates to see what was out there. After briefly discussing it with a loan officer we thanked them for their time and said we'd be going with a local bank offering that was competitive with the rates we were quoted. For the next 3 months we received multiple phone calls a day from lenders. Our bank does not do 3rd party loans, so this leaves Rocket Mortgage as the culprit for giving out our number.

Dan was extremely helpful and easy to work with. He made this a great experience. He fully explained the process and made the refi easy to complete. Most of the paperwork is done online, using DocuSign, making the process quick and efficient. I greatly appreciate the work he put in. My interest rate, payments, and loan term all went down.

Mr. Laurent ** of Rocket Mortgage was our contact person with Rocket Mortgage. I, Edward **, had the opportunity to speak with him a number of times over the course of two months regarding our request for a mortgage. He was always helpful and gave us the information needed to fill out out the paper work and get on the internet. He led us to be able to obtain the mortgage since otherwise we probably would not be able to get the mortgage. He was very knowledge and showed us a sense that he cared for us. I would recommend him highly.

Andre ** was great in shepherding us through all the steps and paperwork. He was always available to answer questions. I have serious questions about your underwriting team. They questioned my US Military 1099 R and Government W-2 and 1099 R …. Seriously??? These are official US Gov Records and acceptable for tax purposes so I’m not sure how anyone could question these.

Very knowledgeable. Took about a month to close but went well. I would recommend to friends and family. The was very helpful and easy to take care of all necessary paperwork. Didn’t have to submit twice. Help us easily through our process. We were able to see when we were on schedule for closing. It was a very, very good experience. We were teamed up with Mr. James **. He was easy to work with. Very friendly, very helpful. Very knowledgeable.

This is the second time I've chosen Rocket Mortgage for a home purchase, and both experiences were fantastic. Their professional and friendly staff made the busy process much smoother. They were always available to answer my questions and guide me through each step. I would definitely use them again and highly recommend their services to anyone looking for a hassle-free mortgage experience.

Taryn was great to work with! She kept us up to date every step of the way, specifically crafting a mortgage that would meet our needs. We have used Rocket Mortgage in the past and would highly recommend them to anyone looking for a mortgage. The team is extremely courteous and knowledgeable.

Rocket’s team was top notch through and through! They made everything so easy. Even when the sellers we were buying from had some challenges they were patient and attentive. They're solutions oriented and helpful the entire time. Additionally, the digital platform and communications made it very easy to follow each step.

Was transferred to an online chat expert. He introduced himself and that was the first and only message we received from him. We told him we were looking into a first time home buyers loan and no answer for 8 minutes. Asked if there was someone who could help us with our questions and no answer. Finally sent a "Hello!" message and still no response. The person that was supposed to help is name is Greg ** and said he had 25 years experience but apparently has no customer service experience based on the way he never even answered our messages.

My experience with Rocket Mortgage was great. I really appreciate the entire team, but I would like to especially recognize Jacob ** for his amazing customer service from beginning to the very end. Thank you everyone to include the appraiser, closing representative and the entire Rocket Mortgage team. I would recommend this company to anyone seeking assistance with such programs.

Rocket Mortgage provided a totally professional loan experience, fulfilling every published promise in a timely and hassle free process. Our banker, Jeff **, was absolutely wonderful with prompt responses to every inquiry, extremely knowledgeable, and helpful throughout the process. I would recommend Rocket Mortgage to anyone looking for a loan,.

I am so happy that Sean ** called me; I was struggling financially with credit card debt (because of huge dental bills!!!) and so when he called? It seemed like "divine intervention". He, as well as ALL the Rocket Mortgage people then helped me quickly refinance my house at a reasonable cost. And? I also just wanted to say thank you for having the appraiser and loan closer that came to my house be women; I am a widow, do not like strange people in my house and it just felt comfortable knowing that they would be women...I know a man would have been "OK" too - but this was just a special thank you for doing that...! Love Rocket Mortgage!

The refinance process was simple and quick. The online system used by Rocket Mortgage was very efficient and quite user-friendly. The Zoom-style closing meeting was much more convenient than having to coordinate or attend in-person. Our agent, Vincent **, was excellent. He stayed in consistent contact with us and walked us through the process each step of the way. He explained everything clearly and let us make the decisions of how we wanted to proceed without pressuring us. He was always just a text message or phone call away if we needed him.

Patrick was awesome. The rest was TERRIBLE. The website kept having glitches telling me I needed the same thing over and over and over I had to keep reloading stuff. I talked to 10 different people which was unpersonable and agitating and makes me want to stop it all. So it took a long time to get to a closing point because online was a pain with lots of glitches. Then when it came time the system glitched again to try to close. She had to come in person, everyone I talked to had no personality except Patrick and my in person loan closer.

Pleasant experience, quality service very friendly, customer-oriented staff. Brent, my loan officer made the experience valuable and comfortable. I would recommend friends and family to sign up for a competent mortgage company such as this. The paperwork was simple to understand, the workers were very patient and accommodating. They were always available and ready to assist.

We were nervous to leave our recent mortgage, but Rocket Mortgage made our mortgage transition so easy; it was almost unreal. They are so organized, efficient, great with communication every step of the way and exceptional service. I wish we would have gone to them sooner; we would have saved time and money - lesson learned.

I would like to thank everyone at Rocket for making a fairly complicated financing situation very smooth and easy for us. Special tanks to Tori **. She was phenomenal; always there to answer our questions and help us (and our other lender thru the process). My one issue with the process is not having just one contact throughout the process; it became confusing at times. Also, during closing, I felt like the agent that helped us needed some more training to be effective. She tried hard, but just didn’t seem to understand the process yet. Thank you so much to the entire team for getting us through it!

Dealing with Tyler ** was good. I was under the impression that the mortgage company was going to pay the account’s due. I received checks in the mail for me to pay the bills. This did not work for me. This was the only thing I was upset about. I paid the bills.

I was looking to refinance and applied and the first callback I received was from Adrian at Rocket Mortgage. Adrian was great and because of that I trusted to continue on with Rocket Mortgage for my refinancing needs. Adrian stayed in touch with me and helped me when I needed and seemed in great spirits every time. I appreciated that. I am a veteran who suffers from PTSD and am suspicious and nervous often about people and these processes but Adrian helped keep me cool and calm throughout. After I closed is where I am dissatisfied and makes me believe I might’ve done myself well to stick with my original loan servicer/provider.