Regions Bank Reviews

They took a 131.00 out of my account after being on hold for 20 min. They said it was because I was 30 days past due on a loan payment. The payment is 20.41. It was paid on 11/28. Said it was to cover the loan and when 30 days this happens. Been with them since 1983. Hope I live to see the bank fail.

About 36 hours ago, the mobile app for Regions account holders stopped working. The company stopped providing any type of updates 24 hours ago. This is happening 10 days before Christmas. Facebook is literally flooded with hundreds and hundreds of angry complaints. People can't order online, use their debit at ATMs, nor use any mobile app feature. No response from the company. Pathetic way to run a company.

Today I was charged $72.00 in NSF for pending charges, which never overdrafted my account! It doesn't matter if that charge was going to 'fall off' or what... they decided to hit me with fees anyway. Kicker is I had a direct deposit of 128 last night to cover any pending charges that was held till after they charged me the fees. Doesn't make sense to me???

They add fees, don't want to give you back the overdraft fees they owe you and use your overdraft protection once and never lets you use it again. Poor customer service and all about their money. They don't care about the customer. You will always find your account in the hole.

I opened a business account with Regions Bank and was told that I would be given $200 as a referral fee. I was not informed that I had to put in $500 the same business day. I found out a few days later and promptly submitted the money (when I could have submitted it the same day if I would have known). I was told by the Vice President/ Guest & Member Relations that it wouldn't be a problem. Months later, I still haven't gotten the money and when I called to check on it- the Vice President told me that she never said that and flat out lied to me! She did in fact say that, I remember it clearly!! I don't appreciate her trying to cover up with excuses and making me feel as if I didn't remember properly when in fact she is just covering up for an error made on her end.

My acct been on hold for months now. I visited multiple branches and managers and employees both worked on my case. First with Kevin and now with Brooke at the legal dept side. Both branches sent out my judge and court approved orders to release my funds and still will not release my money to me. I call and they say we can only reach out to legal dept and every time I call after that they hide and don’t answer and all of a sudden with a guest every time I call back and now on vacation for a week.

You will not find a more greedy bank with all of the hidden fees. They are not friendly and they do not care if you cancel your account with them. I opened up a checking account less than a year ago and already I am cancelling my account, because I was charged over $100.00 in overdraft fees when I had money in savings account, that I thought was auto transfer when the checking was low. They did the auto draft but still charge me for overdraft?? What was the point of setting up an account with auto transfer if I'm still going to incur fees. This bank is a joke and hopefully will not last long.

BEWARE! Regions has withdrawn money from my account ($500), when that amount was Not available! On the 6th of November, Regions removed 500... although there was only 119 in the account. Everything prior to that... 9 line entries/payments, had already been paid. By Regions pulling the 500 from the account, ALL of those line items went into unpaid status! 9 Items... Regions Forced my account into a NEGATIVE STATUS... and now, Are charging OVERDRAFT FEES, for Each unpaid item... 9... one as Small as $2!!!

As others have said... Same thing here. Transactions go in and out to try and overdraft you; rearrange the transactions high to low, to overdraft you; withhold debits so you will overdraft later. Deposits go in and out to overdraft you; rearrange posted transactions to overdraft you; "force check" debits through to overdraft you with a recurring charge or check... Last time, debit was 17 days old; and recently, put a duplicate transaction through to overdraft me. Disputed it, but still left in the hole until they "investigate." They even told me the computer system on the merchant's end can duplicate it on its own by mistake. That was after I told them I know the owners of the establishment, and can check to see if they put it through twice. But... In no way Regions did it. Uh, sure thing, Regions. Thiefs! Corrupt! Unethical! HORRIBLE BANK. ZERO STARS. DO NOT BANK HERE.

I have had so many issues with this bank... is one thing after the other. Instead of helping customer satisfaction is the opposite. They force you to have a minimum amount for direct deposit to avoid the monthly fee which is ridiculous, also for customers that looking to save money is not a good deal when it comes to your transactions. Transactions appear when they wanted to happen without any notification to avoid the overdraw fee leaving on negative and they even close your account with a zero balance without any notification again!! Also it is a pending transaction. It will not give you time to deposit the difference like you can do it with CHASE which very convenient. I wish I would read more about it before opening my account, so happy with CHASE FOR 10 years!!??

Regions Not There for Hurricane Michael Victims. I spoke with a customer service agent at Region's because my husband's place of employment was demolished and my place of employment won't be open any time soon and we have excellent credit and do not want to damage that on top of everything else. I called to see if we could get a reprieve on our mortgage and tack the payments on to the end. I was told no. Before the hurricane our house is worth much more than what is owed on it and compared to others we are lucky we did not have more damage. Regions is giving a forbearance for 90 days and all 3 payments are due at that time. But they might consider a hardship loan after that. This is just a way for Region's to make money off of other's misfortune.

I opened 7 businesses accounts and personal accounts. Two months and got a merchant's accounts to process my credit cards payments with for all my accounts. All the suddenness two months later they sent me a note that all my account will be closed on the date so and so. WHAT? WHAT? I been in business for 35 years. I don't have any problem with no one. Perfect credit score. Deposit almost 100k a month to there. This dumbest bank ever and you telling me you will close my accounts. This is very stupid and not called for and they not telling me for what reason. All I hear is the bank backroom said so.

I went to Regions Bank on hwy 90 in Pace, Fl. 32571 on 9 October 2018 when they first opened. I attempted to cash a personal check that was written on Regions Bank by an individual who had bought my van in the amount of $2,000. The teller was a young guy at the first teller window. He verified that the gentleman had the money in the account to cover the check. Then I was told there would be a $20 fee to cash the check that was written on your bank because I was not a customer with your bank. That upset me so I took it to Pen Air here in Pace and they immediately cashed the check and I was given the money.

Horrible, Horrible and Horrible. They just stole $260.00, from my wife. Went to deposit Cash on a Saturday, because the Bank is closed on Saturday. Went to ATM machine put them in their slot, it closed and the screen, "This function is not valid." Told my wife, she came to the Bank Monday morning to report the complaint. Region said they would investigate and it would take 5-10 days. She got letter yesterday and they disallowed her claim. In other words they stole our money. Filing a Police Report for the Stolen money. What a backward bank. I understand main offices are in Alabama, you should stay there and not bother doing business anywhere else.

This is the third time this year that their ATM has been down. The first two times I was trying to deposit money so that my account wouldn't have a negative balance, but both times the ATM was down. So I ended up with the negative balance anyways. When I called so that I can leave a comment, I didn't get an respond back. So I just wrote my review here.

We have banked with Regions for years and have been pretty satisfied. Until today we were charged $108.00 in NSF for pending charges, which never over drafted our account! It doesn't matter if that charge was going to 'fall off' or what... they decided to hit us with fees anyway. So for an account that never went in the negative yet got charged like one that did... thus ended our relationship with Regions.

I have had my small business checking account with Regions for over 10 years. I have a small motorcycle shop. I order parts online, have several automatic payouts set up and of course write some checks. Because I cannot keep a minute to minute balance on my account I keep an eye on my balance checking it several times a day. Yesterday it showed several hundred balance, this morning it showed 144.00 in overdraft fees and 300.00 overdraft. I went to the local branch and talked to someone there. She printed out some info on my account and it looks like they anticipated the account would be overdrawn so they charged my account 144.00 in NFS fees, did cause a 36.00 fee to be charged on 4 charges instead of 1.

Regions Bank is careful and precise. Though the bank itself was the victim of natural disasters in Iowa, employees work very hard to make sure customers assets are safely growing. The education and expertise of the staff is impressive.

I have banked with Regions for 20+ years and have numerous accounts with them. I pull up my account today to discover they have charged me a $36. overdraft fee because I was supposedly .88 cents short on a charge to my debit card. I had close to $2000. in savings and had money in every other account that is linked with mine. Did they bother to pull .88 cents to cover that??? NO. When I called, it took me 30 minutes to get someone on the phone and she told me, basically, too bad.

So I am having the same issues with my account. I put money in and if I use my debit/credit card I need to go online and check my account first because there are always something coming out of my account on their end. Fees! Now I have switched to carrying cash and rarely use my card. My problem is I'm stuck there because I have a $7500.00 personal loan that was co-signed for me, used to start a small business. I cannot count how many times money is just plain missing! Gone! Poof! So I start watching my accounts and collecting hard copy proof and putting all of it in a red folder.

I have had issues with my online banking before, but today is the last straw. Over the weekend I could not get into my online banking. Had to wait until Wednesday my only day off to call them. They did some type of update and because of that I had to delete my browser history. OK fine, while that was annoying, what happened next was the very last time I will do business with them. When I finally got into my account my direct deposit was not in my account after checking with my job to make sure it wasn't on their end, it wasn't.

Our debit card was cloned on 07/20/18 and after racking up hundreds of dollars in actual purchases and overdraft fees, the bank denied our claim twice stating that it passed their fraud investigation. What investigation if you don't even review camera footage or signatures, hell you don't even contact the police department...we did file a report as well. We never received any alerts that our card had been compromised. I happened to be getting ready to make an Amazon purchase and realized that one of our accounts was in the negative! Not being able to contact anyone due to their "office hours". I went to the mobile app and blocked all transactions.

On 5-25-18, I opened a checking account with the promise of a $200 bonus. I later opened a savings account and was promised a $100 bonus if I made regular transfers for six months. On August 10, 2018, I received a form letter from A. Flowers with Regions Bank: "We are unable to verify certain information" and requesting a copy of a Lease Agreement, Mortgage Statement, or current utility bill. I am currently living in a sober living home, so have none of these. Does this mean Regions no longer wants my business? Please explain why you would threaten to close my accounts if I don't provide documents I do not have. I think the answer is simple: Regions is trying to avoid paying me the $200 promo they promised me when I signed up - for shame REGIONS!

Regions is extremely dishonest. They have manipulated my account so that overdraft charge go multiple. They have refused to investigate fraudulent charges to my account. They transfer you and keep you on hold hoping you'll just go away. I've waited as long as 40 minutes only to have the customer service representative hang up seconds after answering. You might as well give your money to a Mexican drug cartel. Yesterday I took Lyft out of town for a final job interview and to sign a new lease. Regions suspected "activity" and froze my credit card. So, when the 2 gentlemen I did business with walked me to my Lyft ride the driver was livid and cursing at me because the charge would not go through. I was humiliated. My landlord and new employer gave me looks! The driver called the police and I sat in the back of a patrol car. I have never even gotten a speeding ticket! One of the most embarrassing of my life experiences.

This bank will do everything they can do to allow your account to overdraft so that they can collect fees. They even had an agent call me pretending to be protecting the security of my card (I had moved and was using the card in another part of the country) when in reality they were changing the settings on my account to allow it to be overdrafted. I had made it very clear to them that I wanted no overdraft to be possible. I will be closing the account as soon as possible and would not recommend this bank to anyone.

I set up my account maybe 4-5 years ago when I got my first full time summer job. I only chose this bank because they had one in my home state and also where I went to college. The first couple years it was nice banking with them and there was no hassle because I didn't do anything with them (i.e. bill pay, ATM withdrawals, transfers etc).

VERY disappointed in Regions Bank. I closed my checking account due to relocating. And when the account was closed my FREE online banking was closed. I receive my paperless statements online. I need 3 months' previous bank statements. Now since I have closed my account I have been booted offline. I was going to view and print my last 3 statements online as I have done numerous times for FREE. So I called CS, she said I would have to pay $5 per statement??? This is crazy. I was an excellent customer for years with Regions. Since online banking was shut down, they want to charge me $15 for 3 statements.

I am currently switching from Chase Bank to Regions because Chase does not have any locations in or around Nashville. Regions makes creating a checking account appear simple, claiming everything can be done online quickly and easily. However, about a week after opening my online Regions account, I received a sketchy e-mail (I thought it was a virus) telling me to call to verify "pertinent" information on my account. I called during work and, after bouncing around different customer service lines and going through their laborious automated menu, was finally transferred to a local branch for "verification." The branch is requiring me to bring a paper copy of my lease to its location. I, like most Americans, work Monday through Friday during the hours they're open. I have never seen or experienced a bank requiring a copy of a lease agreement. Is this 2018 or 1985?

I've had an account with Regions for about 3 or 4 years, and have had an issue over the years with the way the balance is prone to change from one minute to the next unexpectedly. Example: The other day, I checked my account online first thing in the morning and saw I had a certain amount ($9.85 to be exact), then went to a doctor's appointment, then to the grocery store, and when I scanned my card, it said insufficient funds. So I called the bank and was told that some charges went through, and I had a negative 15 cent balance. I explained that couldn't be possible, because I checked my account before I left the house, and I haven't made any transactions in over a week.

A couple of weeks ago PayPal and eBay got into my account, bank statement shows they made several attempts. I believe that Regions keeps running these through to just get more in OD fees. I went to the bank last week and they did waive 180.00 in OD fees and I locked my account down and I just checked and they have attempted to run another ATT through and I was told at ATT that they had not run that through. I'm on SS and they have me in OD. Help.

So, I've been with Regions since I was a gullible 17 year-old my. I'm much older now and have grown tired of their incompetence. My work checks have gone missing recently at my new job. Direct Deposit hasn't been working for 3 months. I called my works HR department to have them confirm to me that the payments have been completed, but yet my money is nowhere to be seen in the accounts. I walk into the bank on my lunch break to see what's going on with my money on the first of the month on Friday after not getting anyone to pick up the phone for 20 minutes. THEY HAVE ONE TELLER AND ONE ACCOUNT SPECIALIST (employees that specialize in signing up people for new accounts) AND A LINE TO THE DOOR. I will repeat this again. On a Friday and it's the first of the month, they had two people in there and security guard. You've got be kidding me. Any normal bank would be fully staffed on this day. NOT REGIONS!!

My reasoning for the review is I’m finally fed up with this bank. I should’ve left almost 10 years ago but I was convinced by the bank manager to stay which quite frankly was the worse mistake I could’ve done. The hidden fees left and right the ridiculous overdraft fees they cover ten dollars but because it was 3 individual charges I would lose over 100 bucks overdraft fees. After trying to deposit money and the atm ate it I’m done with this horrible branch. My friends left them. It’s about time I learned to do the same and walk away.

I went to get into my lock box at Regions. They said I didnt have one in my name in the computer. I flipped out as I have the key. I threatened to get an attorney. They called me. Said they found it. My husband passed Nov 3 2017. He had a lock box. He told me there was 30,000 in it. It went to me in the will. I opened it. Guess what? It was empty.

I hate Hate HATE this bank. For years I had banked with my local credit union, but when I went off to college I decided to get a more universal bank account. I definitely chose the wrong bank to give my business to. I have had several problems in the past with their processing causing problems with my account and costing me a lot of extra money that I needed. However, this time is the LAST STRAW.

I have heard "I am sorry, there is nothing I can do" at least 10 times today. When I ask to speak to someone who can help me, it's "everyone is in a meeting." I will be looking for another bank that will at least try to fix their mistake!!

I have been banking with Regions for over 15 years and they are a good service bank. My experience when I was hacked was not pleasant as they canceled my card on a vacation trip w/o my knowledge and left me with no money access. Luckily, I had enough to get home and they apologized but recommended I have a backup card and I do with another financial institution. I have no complaints and am not considering moving to another bank in the future.

What Regions Bank is doing is in violation of the Unfair and Deceptive Act. They placed a hold (Funds Availability Act violation) on my cash deposit over 10 days when I opened an account. Cash is supposed to be immediately available. I called and they had no reason or reasonable excused to hold it. I made a mobile deposit on May 15, 2018 from the same bank they knew I worked at and the same bank they received the cash advance from using my debit card and placed a hold on my funds with no knowledge still today (8 days and counting and costing me interest on my LOC).

Regions insisted on marking our account "dormant" although quarterly electronic payments were being made to it. Customer service was unable to give explanation and promised a call-back from an appropriate VP but VP never called.

Unfortunately I can’t leave a review on your page, so I’ll have to like this. If I could give you guys a star rating it would be zero stars. My purse was stolen in February and I went up to Regions and asked them to close my account, they didn’t. So then someone was able to completely empty my account with Just an out of state ID. No account number, social, or even signature. Regions then assured me my savings account and the other accounts linked to mine were 100% safe Which was not true. My savings was then completely emptied.

Convenient location, good customer service and lots of services available. Tellers are very friendly, call you by name and show a definite concern to fulfill my needs.

I've been with Regions for about 5 years now, and this is the ABSOLUTE last straw. From the way they seem to "hide" pending transactions to make you overspend and then suddenly they ALL post and run you into the negative to this last situation. I cannot BELIEVE how easy it is for them to cover the tracks of THIEVES. My account was hacked and there were two unauthorized charges made on my account. I check my account every day and I caught these two transactions the day they were made, literally HOURS BEFORE.

I've never left a review for anything in my life but I feel not leaving a review about how terrible Regions is would be a public disservice. I have had Regions for almost 4 years and, while there were isolated instances, the service had been okay. In 2018, I have had to file five complaints. Regions deposited a $3500 refund from my college into the wrong account, couldn't find where they put it for the 3-4 business days, and took no responsibility in any of it.

To start, I want to be clear that I usually don't complain about customer service. I've worked in the food industry in the past and have seen the worst of the worst, and I have a great deal of inherent respect for everyone I come across and treat them accordingly. I'm friendly and courteous with the establishments that provide me a service, but after so many times of being given the runaround I feel others should know. I've been banking with Regions since I opened my own checking account as a freshman in college. I've always stuck with it just because it's a hassle to move everything to a new account, but at this point, I'm willing to go through the hassle because that will be less of one than dealing with Regions customer service one more time. The account features are good- mobile banking is functional but not the best, but you can deposit checks from your phone or a SmartDeposit ATM.

I have a checking and savings account with Regions but this is about my Savings account. Now when I got my savings I was told that my savings would not be charged any fees which that's cool but my checking would be charged 5 dollars per month because the type of account it was. That's ok. That's what I agreed to. So will someone tell me why my savings was hit for $45.00 for an excessive withdraw/ item fee. What is that. My savings is for back up just in case of an emergency or something important pops up. Well my utility bill was due and thanks to Regions I don't know how to get my lights to stay on. I feel like I was stoled from and the only reason my accounts are open is because I have one more deposit coming into it this week. After that I am shutting my checking and savings account down. I even tried to call customer service but the wait time is ridiculous. I am done with Regions. I cannot bank with a bank that I cannot trust.

We came to make a deposit and had to use the restroom and they said they do not have one. What kind of business does not have a restroom for the public. So you can take money but can not supply appropriate service. Don’t do business with them unless you want to perpetuate inhumanity. Shame on Regions Bank. Below par in everything including conduct.

Regions Bank has the worst customer service ever! Every time I have a problem it's at least a 20 minute wait. I travel overseas and recently I tried to use an atm machine. It would not issue the money even though I had money in my account. I tried four times and then found another machine hours later. Of course Regions charged me $5.00 every time I tried. $20.00 for nothing. I had my sister call and after waiting 20 minutes they said they would not return the money because she had no authority. No authority to tell them to put the money back in my account??? Then I got online and wrote them 3 emails and they refused to refund my money. I spent $20 and they would not credit me back even though the atm transaction was not completed. That's fraud!!! Taking money yet not doing the service.

I had 4 accounts with Regions Bank, for several years without my knowledge or authorization Regions withdrew funds from my accounts without any notification, when I learned about the fraud and crime it took me years to collect my money from Regions, now Regions closed 3 of my accounts without notification even though 2 were business accounts without any notification, it caused me to lose thousands of dollars in business transactions along with months of term oil, even today I have not been able to completely recover as well as Regions continued to accept electronic funds into my closed accounts and did not return my money, the LOC acct regions continued to withdraw funds from the account without notification or authorization. Regions stopped providing me with balance due and monthly amounts due.

I had my online account locked on the 29th of January, I went into my branch and sat for 2 hours while they made inquiries, sent me home, said they would contact me by the end of the day. 2 days later I went back in for them not offering any help. I left the country on the next Saturday so told them I needed it sorted by then, guaranteed me it would be. Then the day after I leave the country they email and tell me my account will be closed. It is now March 19th and I've called several branches, emailed several people and no one will tell me where my $4000+ money is or if my account will actually be closed or anything. I'm now in debt due to no money. And no branch will help me in any way.

I recently applied for a small loan less than 20,000. I have a credit score of 828 and work as a health care professional for over 38 years. Yet Regions Bank denied my loan. I will be pulling my money out of Regions.

I had just moved to Dallas, TX from Layton, Utah for a job with the State of Texas. My family and I spent our savings to get here and get a house rented. So when I started my job I was just about broke. I wanted to use a bank smaller bank because I thought it would be more personable. I was so wrong. I deposited about 3 weeks of work in my account to catch up on some bills. Working for the state we are only paid once a month on the first of the month. I ran out of money waiting for March 1 and to get me back and forth to work I overdrew my acct. from getting gas. I think $57. Barely two weeks later the day before my direct deposit went in the bank closed my acct. Did not tell me they were closing my account. Did not ask me if could put money in. Nothing. Just closed it. This was my first check for approx. $3000 and waking up March 1 it was not there. I was frantic.

I had my business checking account 8 years. It had only had minimum activity for the last 3 months because I planned on closing it. Well they just closed it without contacting me although there was still funds in it available. They did not send a notification by mail or email. The only way I found out was to try to log on to print my statements for my taxes and I was unable to. After calling the worthless green line for the 3rd time, they informed me they closed it. I was informed in order to obtain a copy of my statements I would have to pay $5.00 each for a copy of each statement that I want. So, I saved THEM money on postage when I chose e-mail statements when I originally opened my account but have to pay to get copies of MY statements.

I have banked with Regions for many years since I first graduated High School, I can honestly assure you that it is the worst bank in the whole world to bank with. Regions has the worst customer service out of all the banks. Their staff is not trained properly and do not know how to do anything. They take longer than any other bank to finally get on the line. I’ve had banked with many banks before but none has ever given me the service that Regions has. I believe they should be banned from the industry. They never believe their customer when doing a dispute. They never do a courtesy of overdraft. They are the worst ever. I will never never bank with Regions again in my life and would never never recommended to anyone. They say that you can only do overdraft fees once a year but I had an uncle that worked there who stated to me that is not true and they can do as many as they want as long as it's up to the supervisor.

I’ve been banking with Regions for almost 7 years. I opened the account when I was a student in college. For the past 4 years, I’ve had nothing but issues with my account. Numerous overdraft issues that I had resolved many times and issues with monies being returned to my account. I opted out of overdraft about a year ago because if automated payments are going. To be charged, and money isn’t available, nothing can be taken out by overdraft protection. Well apparently they have this thing called NSF, where it’s a contract with other businesses that allows an overdraft by default. I just can’t accept that. Also. I’ll have money Avalon my account one moment and the next thing I know, it’s just gone. They’ll say that money has been returned and try to point to me in my summary etc where it’s returned. I tell them, "I see that but WHERE IS IT IN MY ACCOUNT??"

Regions is not the bank for anyone. Online banking is a joke, it doesn't show accurate information. Your account will show one balance while in all actuality there are other fees that will not post until the next business day. The overdraft protection is hilarious, no representative can tell you what the amount is as it fluctuates from day to day. If you are in the market for a bank DO NOT, I REPEAT. DO NOT CHOOSE REGIONS, THIS IS NOT THE ONE! If you are not responsible and don't spend wisely feel free to utilize their services.

A transaction was paid one day. I got the confirmation number from the company I paid. Once you receive a confirmation number it means that the payment went through. It was returned the next day, and I was also charged for a $36.00 return fee. I don’t understand how this could have happened. I have been with Regions for over 10 years, and this is the first time this has ever happened. From this horrible experience I no longer want to use Regions anymore.

Inconsistent information given, multiple calls to the call center with no call resolution. I was told too through an agent that my item was cover based on deposit and that was not true. This cause a huge inconvenience. Escalation supervisor disconnected call on me while I was asking for more information. I will remove all my funds immediately.

I see a lot of people on here experiencing the same issues but here goes. In December my online banking showed a balance that apparently was incorrect and I overdrafted on my account... fine and dandy until all these other "pending" transactions that had debited from my account the day I swiped my card well before I overdrafted started incurring overdraft fees. I was charged for 9 different overdraft items even though they had already come out of my account before it was in a negative balance. I went to the local branch and complained and they could not explain $180 of overdraft fees and said they would credit the charges. So I think I'm done and at least got some of the charges reversed... WRONG. The very next day $80 of the $180 they refunded was taken with a different fee. There were no items pending, no transactions made.

This bank continually stole our money (theft of payroll) through illegal fees and fee stacking. They lied and stated there was nothing they could do to remedy the theft. We want all of our stolen money refunded. It is better to use any other bank.

Between the months of March 2017 and the months of September 2017 my deposit weren't sent to my account. My employer I contacted in payroll confirmed that the money was sent to both directions deposit account. My secondary account received the portion but not primary. My employer I contacted said that Regions should have returned the funds. It's going on a year so I'm getting legal advice to solve this problem.

Regions Bank will fee you for random things, they also have items pending in your bank for a good week or more so you think you have a certain amount of money but you don't. Then they'll fee you $36 for overdrafting and even if you didn't buy anything since then, because another item got out of pending, they'll fee you again. They will randomly switch your accounts into other things, they switched my free savings into a no interest account and charged me $4 every month without my knowledge or permission. Don't use Regions unless you want to go in debt.

Recently I got this work at home job which was DXC Technology and the manager told me through Google Hangouts that she would send me a check of 1500 to pay for my materials and so I received it and sent it through my bank. Ok somehow there was a hold out on my account and I've called and talk to the representative. The only thing was told to me was that the check was returned but they didn't tell me until I came in today that it was fraud which I didn't know. So the representative was unprofessional, rude. She said, "How you didn't know you open yourself to fraud and you will have to pay that amount back because we are not responsible."

I am 53 years old, and I have been a Regions customer since I was 18, here in Huntsville, Alabama. I am so sick of the customer service I have received over the past 2 years that I am to the point of moving my account. I am simply FED UP!! My "latest" run-in with Regions was at their Drake Avenue, Huntsville, AL location. I went in to make a wire transfer. As there are no signs to direct a customer to the teller line or to loan officer waiting area, I went straight to the teller line, thinking that's where I should be. I waited 15 minutes... 1 person in front of me, 4 people behind me... ONLY 2 TELLERS working the front counter (equipped for 4 tellers) and one of the 2 tellers working the drive-thru line (equipped separately for 2 more tellers). The drive-thru line never stopped therefore, there was, literally, only 1 teller working the counter.

I have been with Regions Bank for two years and recently, it been really frustrating keep with my account. Any deposit especially electronic deposit after 7pm takes over 36 hours become available my account which mean I am unable to use my own fund for the whole day. It have been charged with overdraft fees which my account does not reflect an negative in my account. During holidays and weekend online account is not regularly updated which mean it often incorrect. I have to keep with my own accounting to make sure that funds reflect my calculating to avoid any possible overdraft fees. This bank sucks and I will be switching over to new bank first thing in the morning.

I've been with Regions for over 2 years now but might not be anymore. I tried to make online payment for bills, but my card was declined several times and they said everything was fine. But online services said it was due to issuer of the card (Regions Bank). These people have no clue what they are doing. I am sick of it, when I tell them what's going on, all they do is offered more useless tools that serve no purpose to fix the problem. If I ever get to a bank. I will more than likely close my account. I can't take it anymore. If anyone else is dealing with regions. I hope you do the same thing. Thanks. NO STARS if it was up to me.

Me han puesto un cheque en hold x ms de 30 das ese banco es una pura m

Made a $199.95 purchase on 12/22/17 via Regions check debit card, had a immediate problem with the item and the merchant reverse the debit transaction. After midnight the $199.95 pending transaction was removed and added back to my available balance. By the end of day it was removed from my balance and place back as a pending transaction. This bank must be investigated for cheating consumers and held accountable. We will see what the branch manager will say after Xmas when I present the reverse transaction receipt. This is the second time this has happen to me where I had to fight to get $72 back after the double up on a deduction from my account.

On September 28, 2017 I totaled my pickup truck and filed a claim with Progressive Insurance. They settled it very quickly and sent me a paper check, which I endorsed and deposited on a Friday. I didn't notice that it was made out to both my husband and I (I am the policyholder and it was my truck, so I didn't think about it being made to both of us). The bank showed the funds as available so I paid a couple of bills. I went to pay for my groceries Sunday morning and my card was declined and showed I only had $28 in my account (the settlement check was just under $8k). I contacted the branch Monday morning and the branch manager checked and made some phone calls.

On September 6, 2017 I made a error in my checking account and overdraw my account. I called the bank immediately. I spoke with them and explained I had made a big mistake and what could I do to ensure this never happened again. The bank told me to opt out of overdraft protection so I requested to and it was on a recorded line. Regions recorded line at that. Well they never performed any changes to my account as they said they would and it would take 24 hours today to go into effect. Since then I have paid $762.00 in overdraft fees and due to their inaccurate mobile banking the statements are always inaccurate. I asked to be opted out so if funds were not there funds would not be approved for purchases. Yet they tell me they played back the recorded call and clearly they granted me opting out and never made changes to my account. Due to their error refuse to reimburse me.

I deposited money into my account. My son attempted to withdraw money from the account. The ATM didn't disburse the money. It been 2 weeks and I am still trying to get someone, file the dispute and confirmed if they've even started the appeal process. After being on hold for 30 minutes with the bank the call is automatically disconnected. Each time I call I get a different response.

We've been banking with Regions since 2012. I live in TX and was able to write a check for gas at HEB. I was .53 cents short and Regions returned the check and charged me $36. I get direct deposit. Ok so HEB put the check through again and it cleared. So. Three days later there's a $30 check and a $36 check charge. I called Regions and they said, "HEB wrote their own check on your account for their overdraft fees"... say what?!! Regions allowed HEB to write a check on my account! So that means anyone can write a check on my account and Regions said "yes". I also got a payday loan from the Cash Store. I gave a check as collateral. They tried to take out the full amount, not the $90.63.

I had an account with them for 4 years. We are active duty military and moved to an area far away from a Regions branch. I switched to Navy Fed and kept my Regions account open because I have one client who has Regions also and preferred to be able to pay me by transferring into that account. I started noticing fees were occurring once a month in the amount of $8. Apparently this fee is because I wasn't swiping my card enough (10 times per month). I decided to close the account. I called, I was told by a Regions representative I could either empty the account "at a gas station or something" or I could be mailed a check. I agreed to have a check mailed. Fast forward three weeks and that client told me they transferred money into this account that is supposed to be closed. I call and am told they just shut my card down.

I had an incoming wire into my account 165k. The following day the wire came in. I needed to send my partner 50k for home to secure some shipping service for us. Only to get to Regions Bank and they told me I can only wire 40k which I oblige thinking it's their protocol. The next day my partner told me there was a hold on the wire transfer I sent. I called and called them to have the money release to him. The next thing they did shocked me. They locked me out of my account and suspended my debit card saying they are validating the wire. It's been four business days now and they haven't come up with anything useful and this is costing me and my partner a whole lot of money as we have deadline to meet. Anyone with similar experience should kindly tell me how long their so called validation takes because they seems to be less informed and incompetent at their bank.

I have to call ten banks at least 5 times a month or more. I spend about 15 minutes or longer trying to get thru. I that's unacceptable. I'm going to find a new bank if they don't fix this problem soon.

I have a check card from Regions. Had several scams and disputes. The Regions representative said because it's a check card and not a bank credit card, "it's your money, not theirs". Regions always treats you as poorly because they are not making big money on you. When I had a large deposit in savings, they kissed my butt. Now throwing me under the bus. Don't waste your time or money at Regions.

I do not have and have never had a loan with Regions Bank... I do not appreciate opening a letter from Regions stating. "IMPORTANT INFORMATION REGARDING PAYOFF OF YOUR REGIONS LOAN." Especially when Regions has no open communication for me to report this "error" or whatever on Saturday...

I received an offer in the mail for a $300 bonus if I opened an account and kept it open for 120 days and used a debit card 10 times per month. All over the mailed advertisement it stated, without stipulation, that I could open an account ONLINE or OVER THE PHONE and gave info for each. The online site told me that the promo code wasn't valid (which it was as printed on the mailer and not expired) so I phoned to open the account. I first gave my social security # to the person that answered along with my address, etc. She then confirmed which account I wanted, explained how I could electronically transfer funds into the account to avoid traveling into the bank. Then she transferred me to someone else.

I have been trying to get a charge reversed for over 3 weeks. I got charged $71.00 from my savings account because the account had been in the negative for 20 days. I got double charged from a merchant. I filed a claim and sent in all documents that was needed to show the merchant charged me twice. I have been going back and forth with Regions Bank but they have yet to correct my error on my account.

Received a $400 bonus offer in the mail from Regions Bank to open a new account, enroll in online banking, and make 10 or more purchases with the Regions Visa Check Card. I completed all of the required items in the required time, was told in multiple calls that I met the requirements and that the $400 would be received, but never received it. When I called back again, I was told I never properly signed up for the offer and will not be receiving the $400 bonus. I have an email from Regions confirming that I signed up for the offer. Fraud. Lies. Unprofessional. Long wait times.

Since 2005 as a member of your bank I have put millions through my business account. I have also had two or three situations where the atm card was lost or stolen. Each of those times, I have experienced nightmares. Today, it is the worst nightmare I have ever had. I lost my card last week and called the stolen number. Two hours later, Your lady, Laqueecha stated that she canceled it and ordered me another for $25 and it would be expedited to me by last Friday. Like clockwork, nothing. I just called today, spending another 1 1/2 hours on the phone trying to get a live person, and finally did. She stated nothing had been ordered and I must go to my branch to get a card as they cannot do it over the phone. So, I have bills being charged on the card starting tomorrow, as well as a business trip that I will not be able to take for my job.

I walked into the Regions Bank on 167 Street and N.E. 6 Ave North Miami Beach branch. My boss gave me a Regions check. I dont have an account but had two forms of id. I had my social and United States of America work permit... I was denied cause of the type of documentation I held. I asked why and the teller who was training said, he cant accept it. I've used these to cash checks in previous banks. But then he went on and told me if I had foreign documentation it's acceptable. To my knowledge USA documentation such as work permit and social is not sufficient which is federal documentation is not accepted but foreign ID is. Never understood it. Federal documentation supersedes any state ID.

I have a business account and needed some explanation of charges on the business account. The tellers couldn't answer my questions, so they went to Nathan **, the Branch Team Leader, and asked him to assist me. I was standing right there and heard him say "I don't have time for this now, she can sit and wait on me but it will be awhile." So, I sat. And waited. And listened to him carrying on a conversation with two other ladies in an office to the side of the lobby about directions on how to get from Merchants to Cedar Lane and how you have to cross the railroad tracks before you are actually on Cedar Lane, then about a restaurant experience he had.

They have the worst customer service imaginable. Each year they lock my mother's online banking account and it is an uphill battle to access it again because we're Canadian citizens with property in the US. In addition, they have sent my aunt's confidential financial documents to me multiple times in error. I have had to ask that they please stop as this is a clear violation of her rights. Somehow, my other aunt is also able to access our accounts. In my opinion, it's ludicrous that a financial institution could make such mistakes and remain open. If you have options, I highly recommend you go elsewhere. I would say they are as professional and secure as Equifax given the recent climate.

I sent a check to Dr. Fkora ** which was to go electronically. You wrote a different check for this, charged my account with the $28.90 but Dr. ** has not received the payment. I have since paid her so now you owe me double that amount of the initial check.

My wife is on my account and her mom’s account in case she has to take care of paying bills due to our health issues. Due to the link (my wife) they took money out of my account to cover the shortage in her mom’s account because of her check getting in late. The second time this happened we went to our branch and filled out the paperwork to take my wife off my account. Due to their incompetence or deliberately not turning the paperwork in, it happened a third time. This bank will take you for everything they can, even underhanded things like this. BB&T and PNC are far better options. Stay away from this bank.

I recently purchased a car and the finance manager at the dealership recommended Regions for the financing. When I received my first communication from Regions with the payment information, imagine my surprise that the only way I can make payments online is if I also have a Regions bank account. I can mail a paper check in, I can call their customer service and give my bank account information for an auto-withdrawal, but I CANNOT make an online payment. I was so shocked that I called their customer service department to make sure I was reading this correctly. I was! She started telling me how I could easily just open a Regions bank account and just put enough in there to cover my payment each month, then I would be able to log on and make the payment electronically. I am just flabbergasted, to say the least. This is my first interaction with Regions and it will be my last. What company in today's world has such archaic methods of making a payment???

We've had an account with Regions Bank for many years, and have never had an issue until recently. They have a new scam going where they take out money for an item, and then, place it back into pending. Thus, for the moment, charging you twice! They will then charge an overdraft fee for items that they have taken the money out for. We have averaged over $400 a month in overdraft fees due to the fact that Regions has mastered the art of manipulating bank accounts. We deposit an average of $4,000 a week and should NEVER have an issue with overdraft... Out of our other 5 banks accounts with various banks, we never have an issue except for the Regions account! They are master scammers and work hard at perfecting the art! STAY AWAY FROM THIS BANK!

This company is a rip-off. If you have your money in this bank, withdraw all of it and go anywhere else. They are rude and nasty people. I am leaving and I highly suggest you do the same. If you are considering opening an account, let me warn you that will regret the hell out of it. ** Regions Bank!!!

Two banks were in this area and they closed one. They close Monday - Thursday at 4pm. Not customer service oriented. Friday they stay open until 5pm. The ATM CONSISTENTLY is out of order and you have to drive 8 miles to the nearest one. When this ATM does work it only distributes money in $50 increments. VERY AGGRAVATING. Many establishments don't like to take such large bills. You have to go back to the bank before 4pm and either go in or thru the drive thru to change the $50's for smaller bills. VERY IRRITATING! But they do have very good online banking.

Avoid Regions Bank at all cost if possible. There is a great deal of competition available in South Florida to select from. The branches are OK in terms of customer service however the back office where all decisions are made is more than lacking in professionalism and customer service. I can assure you the advertising is false and their follow up is just as pathetic. Don't expect any form of useful communication or follow through. The entire organization is a sad commentary in the banking community.

My husband and I have used Regions Bank for the past 2 years. In Dec our account was hit by a China company for over 2300. Amazingly they issued the reimbursement for the 2300 but during that time we had several checks out and acquired overdraft fees of over $900. It is now Aug and we are still fighting with them. Each month has become a struggle trying to get our account back in good standings and keeping it there. Since Dec 2016 there has been an average of $600s worth of overdraft fees. They have charged an OD Fee along with return fees and each time it is on the day that our check deposits when everything hits at once. The fees are on our direct withdrawals set up for bills.

I am the seller on a real estate contract. Unfortunately, my tenant/buyer opted to use Regions for her first-time loan. They may have been ok for her, but it's been a nightmare for me. The contract stated the loan commitment date in paragraph 20 of the FAR-BAR contract. First line said that all things within this section superseded the remaining sections of the contract. They would not provide the loan commitment and still haven't! They have been so unprofessional and rude. They said they don't answer any questions to me because I'm not the buyer. However, in more than one place in the contract, it states that they are to keep me informed of the entire lending process. The buyer gives me that authority.

Someone needs to look into Regions Bank's newest scam of charging overdrafts for "pending" charges, when the bank is allowing those "pending" charges to pend for days. When reviewing online banking, you will notice charges that have been processed on one day - then the next are "pending." Money will have been taken out of the account for the processed charge, but then as it is item is placed back as "pending," Regions will charge an overdraft fee for another item that comes through - when there is money in the account to cover the item is the "pending" item that was already processed the day before was not still "pending."

They allowed a company to take out money out my account and would not return it even though I did not authorize the company to take the money out. They had me to complete an affidavit and then denied my claim. I went back to the bank as they ask me to and brought the proof and they then pretend that they were unable to read it. So I dropped it. They then came back the next week and charge me another $85 worth of overdrafts that just never could add up. They use to be a good bank but they're just like the others now. Use the poor to stay rich.

DO NOT BANK WITH THESE PEOPLE!!! They allowed a credit card to be opened in my name. Allowed my ex to add herself as an authorized user. Charge the card up & do balance transfers. Then they allowed her to delete herself as an authorized user without ever contacting me once. Leaving me solely responsible for a credit card bill that someone else ran up. Then they would not give me a copy of the charges so I could personally go after the person that ACTUALLY ran the card up. I will continue to post this everywhere possible until I get my money back or they give me a copy of the charges!!!

We've never experienced such a lack of professionalism, courtesy, or ethics as we have in the past few months at the hands of Regions bank! After a banking relationship of over 20 years, an incompetent employee of an unrelated business from our personal accounts, created a nightmare situation, that has been completely resolved, however, Regions has basically said that they will supply us what we need to find another bank! Since that time we've been told by several other banks and accountants, that this is Regions' way of weeding out 'old money' to bring in new money. We've also been asked by so many businesses in our area as to why we're still with Regions, and now we know why! While you may be new money now, at some point you will be old money, and you will be kicked to the curb, no matter how much money you have! (in our case over $3,000,000 in combined businesses and associated accounts).

Cash some stock in and they wire me my money to my Regions Account. Per online banking, the funds were available on Wednesday. I went by a branch to withdraw some of the funds, I was told I could not have the funds, that someone would reach out to me. Well, the next day came, I had not heard from anyone, so I went to the branch where I had opened my account. The branch manager pulled my account up, said it was because there had not been any recent activities in the account before the wire came in. She emailed the department to release my funds. I went back to work. Later I received a call from her saying the funds were frozen until the wire transfer was validated. How long will that take? She didn't know. Friday - no update, Monday - no release date, Tuesday - still validating. Needless to say, I was getting frustrated. I had never had a wire transfer take this lone to be validated, even ones coming from China!

Lost our cheques and blame on us and refuses to check on the cameras because would prove they dropped the ball. More than 10 years account treat us like **. Our account was open in Winter Garden Florida. We are closing the accounts. We were able to get other cheques from the people that wrote us the cheques. They are so wrong that their excuse is that they refund us but the amount they are talking about is another deposit we make which we have the receipts.

I deposit my check of 500 in Regions Bank account to transfer from my other account they put hold for more than 2 weeks as they already took money from my other account. The people work in branch are 0 in knowledge or they're sitting there to lie people. For that mistake to deposit I have to pay fine 200 to landlord cause I was late to pay rent. No banker cannot do anything for customer. They just **. Branch people rudely refuse to help you. At the end customer has to bear. They don't care about anything. I am going against them in small court.

Last June I was caught in a work at home scam and the company that scammed me took $100 saying they needed it in order to send my information to get started with their business. I was suppose to get the info as soon as I paid but after waiting three days I never received the info. I called customer service and demanded for a refund after learning that the company was a complete scam. I argued with them for three hours and they would only give me back $50. I said "Ok whatever" and hung up. Then, I filed a dispute with Regions to get the other $50 back. They said it would probably take a month to get the money back, but it was in my account 5 days later. They told me they were siding with me and gave my other $50 back.

Regions will screw you over any way they can. I would give them negative stars if I could. I just got charged 2 overdraft fees again for checks they cleared at five minutes until midnight. My direct deposit isn't showing up yet but all of my colleagues' deposits hit their banks over two hours ago! This is not the first time they have done this to me. They say deposits get posted before debits but that's not true, not for them. They just want to make money and I get that, but this is just shady. Terrible business practices! I wouldn't recommend them to ANYONE and I will be closing my account as soon as possible.

I withdrew $2000 from my savings which a teller counted and put in a white envelope. Shame on me for not counting the money right then b/c the next day which was when I counted it for my needs I noticed there was only $1900 in the envelope. Had to wait till Monday to call Regions to complain since it was the weekend. When I contacted them they said it was too late since I waited (Had no choice it was the weekend) and the teller's drawer was balanced. The teller stole the $100 I was short. I'm closing my account since they have thieves working for them.

Regions Bank charged overdraft charges to the tune of $360. During a weekend, 3 day span, I spent money on essentials, knowing that I had a balance to cover it. So when Monday comes, I'm charged with 10 overdrafts. It appeared that a monthly auto-payment hit my account 2 days early on a Monday night. Even though that was the last transaction of the 3 days, they paid the electronic check first, therefore nullifying the available balance for all my previous purchases. They offered no help, except to advise me to cancel overdraft protection. I should have known I was dealing with a shady group when they screwed up my first batch of checks and charged me to re-print them.

Absolute horrible customer service representation done by any so-called "professional". Call waiting at ridiculous lengths. Representatives are rude and uncooperative. They have absolutely the most idiotic of procedures. Avoid using this bank because if you need customer support then you are out of luck.

My Checking Account at Regions Bank had 73 unauthorized transactions made to my Checking Account totaling nearly $34,000 dollars. I have been denied by the Fraud Department 3 times. I attempted to get some type of monetary relief due to major financial hardship this has put on my family through various consumer agencies and have gotten nowhere. My family was separated due to the fraudulent activity that occurred on my account due to the stress and agony and loss of our house and lots of other things we worked very hard for. The same situation happen to me and my wife in 2010 with Capital One bank which caused us to lose nearly $80,000 dollars due to fraudulent activity charged to our Checking Account. I wasn't contacted not one time or received no text message from Regions Bank when the unauthorized activity was occurring. Can someone please help me get my money back.

Wish there was a rating of 0, worst bank I have ever had. They have messed my account up over and over again, but this last time really did me in. They took all my money I had in account and put me at negative $112. When I signed up I was told there was no way to overdraft period with the account I went with, I rely mostly on online banking. They took a payment out 3 weeks ago to later find out they put it back for some reason then took it again today so now I sit with a negative balance and no money. Needless to say they have screwed me sooooo bad, I will be sleeping in my car starting tomorrow night!

I have been a customer for over 10 years. I also worked for Regions for 5 years. Both my Line of Credit and Credit Card are at a zero balance. I strived hard to pay those off before my baby was born. When I log into my accounts, both show zero balance and nothing due. Normal I think, as I haven't used them. However, once you click on my LOC account, it says I have a minimum balance due on a $0.00 balance account? Turns out I was charged not only an annual fee but a late fee! I never received a notice for either of these. No email, no snail mail.

Regions online banking transactions data are not being displayed to consumer accurately. I made the mistake of relying on this data to transfer money from one account to another on the day a check posted to the account. The problem is that for most transactions the items show as pending until after midnight when the bank syncs its servers. The day my check appeared as pending, I transferred the funds which also showed as pending for the same day. At midnight when the servers synced, my transfer shows as complete, the check shows as returned NSF, (they collected a $36 fee), and now show the check as posting the day before it was even shown as pending. On that day, no data was displayed at all.

Went to Regions Bank on Monday. Told them my wife passed away on Tuesday. Was going to use bank card, was told my checking account was closed by a sales manager in Jackson Tennessee. Would not see me, or take calls. We had been there over 10 years. Got mail, any funds would be mailed out in 10 days. Talked to other folks. Done same way. Moved all money to bank across the street, and will not be back. Pretty sorry, and low down person to treat people like that.

So I am transferred to another department where the same thing happens. My money cleared, everything is paid, but their computer shows I am over one month late in payment. I was told someone that would be able to assist me would contact me at a specified date and time. I never received the call. I only hear from collections. Horrible experience. This is unending.

I have been banking with Regions Bank for 14 years, during that time money has been taken out of my account. In 2015 a phone or online banker told me a 1000 dollars was taken from my account because I moved money from my checking to my savings (wow!!). 2016 lost debit card. Reported it. Canceled it, asked regions to not let any monies be taken out of account. That did not happen. Left me with a negative balance of 118.00. Now 2017 paid out the negative balance with refund but collections are still holding my money and not depositing my money into account. It has been 10 days refund was released by government on 17th of feb. regions has changed and I am changing to cannot work with bad banks.

I applied for a personal line of credit of $5000 dollars. It was approved the next day. Actually a Regions bank rep called and tried to tell me they reviewed my credit history and said they because of my excellent credit it would be better to apply for a personal loan of $3000. That would be more than enough to pay all I owe. I said ok and they will throw out the personal line of credit. Got a letter 5 days later saying they denied the loan and I could write to them and find out why. Regions why would I waste my time? I have been with your bank since 2003. I went to TVFCU THE LOAN WAS APPROVED. This is just one into several instances that Regions has failed to deliver for its customers. No way to treat a customer of 14 years.

My daughter wrote me a $3,000 check drawn on Regions Bank in Atlanta. Not only did I appear in person to cash the check, I went to the actual branch where she opened the account (not that it matters, but...). They charged me $20 (TWENTY DOLLARS!!!) to cash the check! I had to close my BOA account after an identity theft issue and had opened a new account the day before. Since I didn't have a debit card yet, I thought it would be more convenient to appear at the closer Regions. I'm still blown away. I don't think there should be any charge when presenting a draft drawn on a bank, but $5 would have been reasonable (sort of). But $20?! Holy hell, what a ripoff!

I have seen at least a dozen reviews (here and on other sites) about how Regions seems to 'double charge' online transactions. I thought I was the only one. Up until about a month ago, I have never used Overdraft Protection, and never had a problem with the processing of payments/purchases. I used to work at a Credit Union, transactions (especially ACHs) should NOT take three, sometimes even four business days to process. Below are two examples:

When I called this bank, it was actually impossible to reach a living, breathing person. The menu does NOT give you an option for "customer service" or to speak with someone. Therefore, you must go through an absolutely ridiculous maze of option 1, 2, 3, 4, 5, 6, 7. Another thing that really concerned me, was the fact that in order to speak to someone, you must punch in your Social Security Number. And if you're not a customer, they STILL want you to punch in your SS#. That is very suspicious and I do not trust an institution where they are asking for such personal information. This review asks two things: we need to describe our experience, which I just did, and also, the reason for the review. My reason? To WARN OTHERS that this bank makes it impossible to reach a real person and they want your SS#, before you can even talk to someone. No thanks!!

Regions will automatically deactivate an online banking payee if the account is marked closed by the payee and you cannot access history related to that account any longer. You do not get the choice to deactivate. This is poor customer service as I cannot research transactions related to this payee at all now. This is not how all banks operate case in point Hancock / Whitney Bank. I am the customer and I should be the one to choose whether an online payee is active or inactive not the bank.

Most horrible bank ever and getting worse! Borrowed money from my credit line and on Monday was assessed a 'late fee' stating that my payment was due on January 20th! Went through the maze of recordings only to be transferred to Loan Services where I held for another 15 minutes. Rep was rude and basically told me it was my problems! I have found this in the past with Regions - they have deceptive banking practices, will seemingly ensure that payments are timed so that somehow you get NSF's on your account. This is the reason I changed to Chase for my main banking account and I have NEVER had this issue again with another bank! The branch close to me just closed and my feeling is that they are struggling again like they were back in 2008. Best advice - pull your money out and go elsewhere, fast!!!

I have been a Regions Bank account holder since September 2016 and was okay with the account until I added their OD feature. After adding the feature naturally I tried to use it but kept getting declined. Instead of charging the $36 OD fee for the transaction, which I would have been okay with had they paid the item, they declined to pay the item and charged a $36 returned item fee which is non refundable even if they don't pay the transaction.

I have been into the branch 4 times now. I have explained again and again that I have never given any login and password to anyone. All of my deposits are signed by me not for deposit only stamp and the initials L.H. on the back. In addition my name is always handwritten on the front of my checks. Furthermore I'm self-employed and have the same checks constantly going into my account. I feel that I have blatantly been accused of fraud. Where are the notifications - phone calls and/or emails - letting the customers knowing immediately of pending fraud? Why didn't the employees responsible for running the checks realize it was fraudulent. Also they are no sense of urgency for anyone at all pertaining to their customer's financial matters. They would rather treat you as criminals.

I opened an account with this bank with my daughter in 2014 to get her started with her first bank account. Everything was fine until December 19, 2016. Someone deposited fake checks into the account and withdrew cash from the fake checks. They also got money orders from the post office and cashed them. This suspicious activity went on until December 22, 2016. Why the bank didn't alert us? I have no idea. The account now has a balance of -$8000.00. What the heck. They did their so called investigation and concluded that we were at fault. We have no idea who did this and all Regions care about is getting money from whom ever.

My daughter is a college sophomore. That alone tells you that she doesn't have much money. She works 2 jobs and every dime is precious. Regions charged her $10 fee for her banking. She was supposed to have student checking. She called them to see what happened and after waiting 25 minutes she was told she didn't have the student savings account and they could fix that. They credited her $5 back but told her that she could only do 3 transactions a month (moving money or withdrawing or depositing - all those count!). But to top it all off, she discovered tonight that they charged her $3 for a customer service fee!!! Just to talk to someone after she had been on hold for 25 minutes! She is switching banks as soon as she gets back to college. The sooner the better!!!

If you are looking for a banking firm, it would be in your interest to go elsewhere! Regions Bank has become one of the worst banking firms when it comes to Customer Service, and protecting their customers. I have had my account hacked FOUR different times within twelve months, two of which happened within 29 days of each other. The first two hacks were stopped along with a phone call informing me and I received a new ATM card, which we all know is a nightmare to have to update your info. The second two were the beginning of the end! I had over $300 cash withdrawn out of my account at a local ATM, while I was in Florida on vacation over 600 miles away. Within three hours of the withdrawal I turned in the card, that was supposedly used, to their Branch Manager in Florida. The Branch Manager submitted the request to Dispute Fraudulent withdrawal, I received a letter within 7 days stating it was denied!

Right before Christmas I noticed that 6.85 was taken out of my account. It took a few days for it to show up on my statement. On Dec 29 I had an available balance of 908.22. I had my wife to wire me 400.00 due to being across seas. Well a couple hours later my account balance was standing at 2.00 with a pending deposit 905.22 and pending withdrawal amount of 400.00. I had my wife check up on the account on Dec 29th to make sure everything was ok. She informed me that 502.22 was withdrawn from the account by Collection Dept DDA Active. We still haven't figured out why the account is in collection to begin with and why our entire account has been wiped clean except the 2.00. By it being a holiday weekend we can't get in touch with anyone concerning this matter until Tuesday morning.

My husband's bank account was hacked and over $900- was taken. Regions does not immediately put the money back into your account, pending an investigation, to cover the bills like my bank does, then they start hitting you with NSF charges. On top of that we were getting late fees from our creditors. Our creditors were much easier to work with than this bank. A rep. at the local bank suggested that we get a credit card and attach it in case any more charges came up. I just got a notice from a collection agency for some of these charges from back in 09/2016. We closed this account as soon as we could and I would NEVER under any conditions open an account or recommend this bank to anyone. It is neither safe nor secure. They don't care if every penny you have is wiped out from a scam, they will take their own sweet time putting it back into your account.

It's understandable to have an issue here or there with anything, but recently the way this bank charges online purchases has made managing my online account nearly impossible. It seems that they double-charge for purchases. For example, if I make a purchase today from "X-Mart", then the online register will debit my account and show a seemingly accurate balance. However, days later this purchase, along with other similar purchases I've made, will suddenly show pending, creating a large overdraft! This has happened several times since this so-called new system has been in place.

I checked my checking account yesterday and noticed Regions had changed my account over $180 in ODFs. On December 12th, I have money in the back and used my debit card. No problems, however, a change came in from JCP and I was overdrafted for that charge or so I thought. Regions fails to tell its customers that all charges are pending and it does not matter if you have money in your account. The bank started racking up ODFs for each debit I made against money I had in the bank. I tried to resolve the matter and Regions does not listen. Next step, filing a complaint with Federal Reserve and the FTC.

With this, you put $250 into an account as collateral and they give you $250 in return as a "loan". Well you make monthly payments on that $250. Which now means the bank has $500 of your money. You paid them $250 for them to give you $250. And then, you "pay off the loan" by making small payments over 6 months to add to $250. At the end you would think you got your collateral back in return. Breaking almost even (if you don't count the small amount of interest). So, it should go, you give them $250, they give you $250. (Even) then, you pay off the $250 they gave you. (You have now given $500) and then they return your original $250 (making it $500 and you are once again, even.)

Opened a new account at Regions Bank Cortez Rd Bradenton FL - waited three weeks for online access to my account. Wasted time calling the branch, going in to the branch, and on the phone with the main support numbers. The branch staff promised to call me back "the next day" several times, but never did. Regions' Support sent me emails with return email addresses that were invalid and phone numbers that just hung up and said "goodbye"! Finally after three weeks I was told "they just found out" that I cannot get online access due to the nature of the account - took three weeks to find that out!!! Just absolutely pitiful - lack of customer service and responsiveness. Just the facts, you make your choice where to bank!

I just sold my car, a vehicle that had been paid off several years ago. However, the buyer could not transfer title into his name because Regions had failed to turn in the release of lien and had filled out the space on the title for lien holders. I had to go to Regions, get a notarized release of lien, submit it to the DMV (+$10 fee), and tell the buyer that it will be 4 to 6 weeks before a new title arrives. Regions claimed that they shouldn't have to do a release of lien since they "signed" the title. Now I have a buyer in a different city, in a different state, with the car and no way to title it. Region's mistake could cause me to not only lose the sale of my car, but hinder my ability to buy my new car without the proceeds of the sale of my old car. This is just the latest in a LONG list of mistakes that Regions has made.

I have been a customer with Regions for many years now and have never had problems until this year. I will have money in my account to cover my charges, but if I have something in the pending area that hasn't cleared yet, that make my pending balance negative, then everything they clear (even though the balance is enough to cover what they cleared) I get charged a NSF fee because my pending balance is negative even if it is by a few cents, which just makes things worse. They have never done this to me until this year. They have hit me for over $700 this year already. I have talked to them about this several times already this year and keep getting told there is nothing they can do about it.

I am so aggravated with Regions Bank. Since September I have had numerous problems. I order something from Amazon. It takes 5 days for it to process by my bank. For example I order something on Friday. It process on Amazon side. But my bank says the authorization falls off after 3 days. By Tuesday the money is credited back to my account, not even 3 business days, then is reprocessed on Thursday or Friday. Now the bank says it's Amazon, Amazon says it's the bank. I call Amazon. They give me the date and time the authorization comes out on Tuesday after 1 which makes it well after 2 p.m. our time. So why does it take so long? The bank says Amazon lets the authorization fall off. I hardly believe that when I have a date and time.

This bank is too cheap to hire adequate help. I stand in line for over a half hour each Friday to make a deposit, and the drive-thru takes even longer. I've tried going to branches in other nearby towns, but their cheapness seems to be an epidemic. I'll be going somewhere else soon. It's very bad business to make people wait in such long lines.

I have a small business account and have had more problems with Regions than you could imagine. No one inside the branch has a clue how to help. I have to involve several other banks to have these issues corrected and has ultimately costs me time and money. Now I get a small check deposited into my personal account and they have put it in the fraud department. So when I ask why, they say "oh it was randomly chosen and by the way - We have no idea when you can access these funds either." They have put numerous checks on hold causing me not to be able to operate and they could care less. Would not recommend my worst enemy to bank here.

For the second time, in a short few months, I am writing a negative review of Regions Bank. We have been long time customers of Regions and had no complaints until this year. We had an extremely frustrating experience with them recently when we sold one home and financed a new mortgage. I won't repeat the details here, but I will say that I will never finance anything with Regions again. Now, we have received information from Regions that they incorrectly reported mortgage interest paid in 2014 to the IRS. Not just our account, but everyone, apparently. So, now we have to deal with this latest incompetency by Regions Bank. Suffice it to say, I will be shopping for a new bank, soon.

I am an international customer from Regions Bank since it was First Alabama Bank. The bank created an automatic customer service for its VISA-REGIONS card that requires a TELEPHONE PIN NUMBER WHICH THEY HAVE NEVER INFORMED ME, THAT PIN THAT IS DIFFERENT THAN THE USUAL PIN NUMBER USED FOR PURCHASES. The system is accessible by toll-free telephone number that works only in the US, Canada and Puerto Rico, but the telephone number informed by REGIONS BANK doesn't work from Brazil and many other countries that require a NON Toll Free number to make the calls (I would pay the calls but the bank doesn't inform a NON TOLL FREE NUMBER THAT I NEED to call).

I have been banking with Regions for 16 yrs... I get 10,000 checks every 3 to 6 yrs from my father. I have never had any problems with Regions when I deposit my this check. But just this week... I deposit on a Thursday, wake up on a Saturday to show my account negative 9 thousand and something. I call the 800 customer service, which they tell me they placed it on hold won't be released for over 10 days... WHAT? I explained to them how the branch printed me a receipt on how money would be available. They could not help me. Went to the branch on Monday. They confirm they are holding the whole amount. While the bank the check was written on has released the money to Regions. WHY I ask... cause they believe the check won't clear. I explained that I spoke with the other bank and my father and the money was taken from his account 2 days after it was deposited.

First off, I'd like to say that I became a member of this website for the sole purpose of reviewing Regions and to my surprise there were dozens, if not hundreds, of complaints just like mine. I'm a college student so I don't have much money but I'm very good at keeping track of my finances. This week I had a posted balance of $200 in my checking and one pending charge of $100. My available balance was $100 and I used it to fund four transactions totaling $20. To my surprise, I woke up the next morning to find I overdrew by $20 and was charged a total of $144 in fees. Apparently there were several charges still pending on my account but the charges that I was told were pending by customer service had already been taken from my account and were no longer pending (or at least that's what their online banking website said).

They make a lot of mistakes at levels above the branch and the branch employees are not able to help most of the time. Much of the time they say "That's a 3rd party vendor, you have to call them" and the greed for fees is over the top with Regions.

I've been with Regions now for about 2 years. I've been charged with massive fees, that literally come from nowhere. I signed up for their OD protection, so much for that. I have overdrawn a few cents, and been charged 4 OD fees at once. Amounting to about $120. The customer service is little to none. When my next deposit hits, I'll be cleaning out the account, and closing it. Worst financial Institute I've used in my entire life.

I read online that if you opened an account & participated by using your debit card 10 times, within a certain time period, you would receive $200.00. I had been with Chase for a while, but could not resist, besides I had banked with Regions before, & did not have problems back then, so why not?! I was impressed by all Regions had to offer, other than banking alone. I made sure that I came at the beginning of the month, so that it should have been no problem with Social Security depositing my money the next month, but to my dismay I had to fix that issue myself, no problem.

My balance in my account showed 75.00 dollars with pending transactions already deducted. I used my card for little transactions that day. The next day my balance showed 107 and they paid two checks that came in and they put the pending transactions (that showed deducted prior from 75.00) on thru. That over drafted my account and they charge for each one 36 dollars. My husband's paycheck went in that night also. I can no longer trust the available balance that is shown on the screen. I will be taking snapshots each day of my account. I am really thinking about leaving this bank. So over being ripped off!

Very disappointing and stressful. I was told by customer service to just put 1.00 to my account to get it off a zero balance. I had 11.21 in it the night before and it magically disappeared. I tried three times to put money into my account with witnesses and was denied those three times. I get social security direct deposited there. After calling customer service several times I was invited to leave because I was stressing out the customer service people. Lol should be in my shoes. They are ripping fixed income folks off left and right. Heaven forbid you have to talk to team leaders. They sure didn't win those awards you hear about on the phone when you call from the Eldorado ar bunch. I have seven unread emails I sent concerning my account. Not good banking business. Bad faith on their part. They sure didn't mind taking my direct deposit or the 300.00 I put into my account.

How is it possible that you can get an NSF fee on pending items? I simply don't get it. I have a transaction pending, that they claim the amount is deducted from the true available balance - which creates the "available balance to pay check and other items on that date". Then I got hit for THREE NSF items, when my ending balance is still positive AFTER the NSF fees were applied. Totally stumped about this. Seems unfair. This never used to happen before. It was always about actual posted transactions. Seems as though the banks are always moving the bar.

I was caught in a work-at-home job scam this past July and had to pay $97 to get the program to do the job. After I paid, I never got the email with directions on how to get the program. After researching the company (Work At Home Paycheck aka WAH paycheck) I found out that the whole thing was a scam and that if I didn't cancel it immediately I'd lose a lot more money. I called the company and demanded a refund and argued with them for almost an hour and they said all they could do was give me half of my money back. The next day I called regions and filed a debit card transaction dispute. I explained to the lady that the program was "verified" on a job posting site, which made me believe it was legit. Anyway, a week after I filed the dispute I got a letter from Regions saying they would give me the other half of my refund back. I thought that was the end of it.

I accidentally overdraft my account because I had forgotten about the monthly fee Regions charge. So I bought snacks and the next day I went to make a car payment with my debit card and discovered I was 35.00 short. Upon inspecting my checking account, I realized what happened. When I called Regions customer service a female representative introduced herself as Auriel and she was very well-mannered and listened to me as I explained what had happened. She then checked with her supervisor and came back and told me they would refund 28.00 and put me on an easier account that works better for me. Auriel also made a good suggestion that we open a savings acct. I'm very happy the way Regions took care of the matter. Now I can pay my car payment on time. I recommend Regions bank above all others.

Regions garnished my social security funds without checking to see if this was the case. Being on a fixed income, this hurt. Have tried legal recourse, it's like fighting city hall, they hold all the cards.

My husband who has dementia asked someone to pay for his coke with his debit card. Because he cannot remember, he had written his PIN number on a sticky note on the back. Later, when he was distracted, they took the card and within a few hours stole over $1500 from him. Regions kept on shelling out the money going through everything in his checking and savings and eventually tacked on $150 in overdraft fees. Regions never locked the account because of suspicious activity. Even after police arrested the perpetrators, Regions said tough luck and took all their money out of his social security check leaving him $400 to live on for a month. Then they took their house payment and his utilities were shut off for failure to pay. The bank manager said "you know he did it to himself." There is no corporate heart in this company. I would recommend average, hardworking people and senior citizens put their money anywhere besides here.

I was with Regions Bank since 2007. I have annual deposit to the bank over $300,000 and kept over $40,000 balance most of time. They have lost me little by little by fees. No one cares about you. I have 5 accounts with them. Once one account is closed, you are unable to view anything including the statements. You have to pay a fee to get statements.

This bank is by far the most incompetent financial institution I have ever done business with, personally and professionally. Customer service is almost non-existent, mobile app seriously lacking useful functionality, and last but certainly not least, the ridiculous and highly suspicious fees. I've severed ties with a few big banks in the past because of BS like that but this one takes the cake. Do not put your money in this hell-hole of a bank.

Regions Bank (Gainesville GA and all over). I have been a customer with Regions this time around for about 4 years. Over the last year I have had an innumerable amount of "overdraft" charges. Usually one deserved charge per every 4 "overdraft charges". Let me do the math for you... A 36 DOLLAR CHARGE STRETCHED INTO 144 DOLLARS. This happens regularly. Regions post their withdrawals, debits and deposits in such a way it's confusing. All to maximize extra charges and overdraws. Regions Bank just paid millions last year in fines for stealing from customers. Not much has changed apparently. Im over it, just switched my direct deposit and canceled my account. If you're reading this you should too.

My card information was recently stolen and used on Google. It overdrafted my account 600 dollars. I called Regions - they advised me to call Google to resolve it. Google refunded the money, now Regions wants to still charge overdraft fees to me. They said since Google refunded the money then they won't take off the fees even though it was investigated and found to be stolen identity.

I'm POA over my inlaws. They had a checking account being debited for $15 every month for 3 years. This money market account they had, I closed to pull their money together as trustee/executor/POA so they could go into assisted living. Over the course of those 3 years I would ask on occasion whenever I had to go to Regions why the $15 charge. No one could ever answer me. I thought it really odd. Anyway, they both have passed away and I now realize that their money market account I closed was open with $2 (interest) and $15 every month coming out of their checking was going into the money market. Then Regions would charge off $15 fee for the money market not being to a certain amount. I may need a lawyer on this as I finally found someone to help, but they could only close money market and get 2 months fees back. The manager wouldn't refund all those illegal fees they stole from my inlaws.

5 stars service not for the Regions customer service, but for the only one person who works in Regions Bank, Kendall located on 14770 North Kendall Drive, Miami. Thank you FARES ** for being such a professional person. Only because of you, I am still a Regions Bank customer. First of all, customer service is horrible. I was about to close my business account with them twice. So when I complained, their first respond was, "Ok ma'am, so would you like to close your business account today?" Really??? There were no questions like, "Let us see what we can do, so you change your mind." Guys, really??? This is not how you do business. Regions Bank, once again you better keep such people like FARES **, because he is the only calm, professional person who is not just talking, but also DOING HIS JOB!!! So thank you once again Mr. Fares **. If I could I would give you a 10 stars rate of your customer service. With respect to only this person.

My account was ripped off last night by the bank. Regions. I had used my debit card to buy gas, and a pizza, with over $835 in the bank. At midnight I had another $1235 electronically deposited. They overdrafted my account due to a check for $825. When, I had over 2 thousand dollars in there when they did it. They have done this in the past. I am blind, and disabled. They do not respond through customer service emails. I will use every avenue to tell others about my experience. Do not ever bank with Regions. They are crooks. Stealing from the disabled. Look at the record. Just google fraud and Regions. Several of their employees have gone to prison for doing this.

Charged me $36 NSF for $3 overdraft. My paycheck was direct deposited and the transaction posted same day. I've never had this problem at my previous bank. I will be switching back as soon as possible. I only switched because I wanted a bank closer to where I lived but this was a mistake. Regions is not the bank for me.

Poor SERVICE. Recently requested to have one my accts closed. However, the Clermont branch on highway 50 closed ALL of my accounts. Reason for closing the one account: Simple error as noted above. The call center hours are Monday-Friday. Telephone bank "Alerts" does not function when needed. Bank does NOT take responsibility for system errors. Not enough staff. This is not a bank that one can depend on for everyday banking. The hours of the Call Center clearly states it.

I recently deposited a check through the mobile app. The next morning I noticed it didn't go through, it was a hold placed on it. So I called my rental tenant and told her. She said no problem, if I gave her the check back, she would give me cash. I met up with her, gave her the check, shortly after she gave me cash and I went by Regions and asked to stop the check, that I already had cash for it. The cashier told me to let the check clear and it would only cost me $15. I said if you stop the check, it shouldn't cost anything. She said it was too late. So when I gave the tenant the check back, she stop at the check cashing place and cashed it. That's how she gave me the cash.

I have been with Regions bank for 12 years and we have 5 accounts with them, including accounts to three businesses. Their automated phone system always was an issues but today it went from an issues to the worst system I EVER had to deal with. Starting with asking me for my SS number or TAX ID # to log in the online banking, and, also my ATM card number and PIN #. There is NO WAY I am going to enter this information online! What if their system had been hacked??? Then I proceeded to call the 800 number, and it went further down the tube... asking me again for my SS # or TAX ID # again, which it didn't recognizes! Between my wife and I it's two SS #, and the three businesses we own, that's 5 numbers!!!

I am so used to calling customer care centers and speaking to robots or people whose dialects I cannot understand. But today I called Regions Online Banking Customer Service and spoke with Jasmine. And I just had to leave a review because she truly, truly deserves an award or promotion for the kind of customer service she gave. She listened to me, she dialogued with me so I knew she wasn't a robot. And most importantly, she was kind to me and offered me great service. She recommended I open a savings account because of the 1% interest earnings, something I wasn't aware of, so she was very knowledgeable. She was so kind and caring, and I definitely did not go unnoticed. Thank you, Jasmine! Please reward her!

I was a long time customer with Regions Bank. After a horrific discriminatory event involving my legal immigrant wife (refused her an account with excuse of security issues -- greeted with open arms the same day by Suntrust), I closed all but my HELOC account with them. Forget the fact that they offer no online payment options (a manner in which I pay ALL of my other recurring expenses), but they also offer misinformation on the regular. Recently, I spoke with an agent in effort to make TWO months of payments on my HELOC account.

I use eBay to ship and their shipping app. When PayPal does not have the funds or it's holding the funds, it tried to get funds out of the bank acct. I was not opted in to overdraft protection. I got like 3 overdraft fees. As Paypal was holding my funds I did not have the money to make the bank acct current. So in the meantime my checking acct is in the red. I then opted IN for overdraft protection. And shipped a few more items but with the pay later option. Paypal ** up and decided to take funds out sooner than later and even with overdraft protection ON. I still GOT several NSF Fees. I e-mailed Regions Bank customer service and they said there was nothing they could do as this overdraft protection was selectively enforced. WTF. What is the purpose of having NSF protection if the bank will not honor it???

Once in March and again in April, Regions took money out of my checking account to pay a second mortgage I have with the bank. Both times, I was late with one month's payment and both times -- since I wasn't aware they stripped my account -- it made incoming automatic bill pays bounce. And, both times they charged me a $36 overdraft fee.

I received a letter stating my account was being closed. I contacted the branch manager in Lakeland, FL, Randy, who told me it was done by someone in the "back office". I explained I was waiting for my IRS refund to be direct deposited. Randy explained that the account would be left open for deposits only and I could close the account when my refund was deposited to my account. Meanwhile, debits that I couldn't stop came thru and I was charged a NSF fee for. The day my refund check hit, Linda, Randy was out, told me I had to wait for it to post because the deposit could be canceled. Then reiterated that I was told not to use the account and now it was in the negative up until the IRS deposit.

I highly respected my relationship with Regions Bank for over 15yrs+. I was one of their Premier Account holders. Always keep high balances in my accounts, never had any NSF, or deficiency issues. Always were greeted by the branch managers with high respect. Morrison Ave Branch in Hammond, College Drive Branch in Baton Rouge, Louisiana. Then came a downfall, went from Premier Customer to a customer with NO respect.

3 problems in one week. Multi-notices sent to me "changes to account". We called just to ask about our account. To our horror simple question turned into a LONG drawn out 25 MINUTE problem while talking to a supervisor who was rude and abrupt at time, talking over while completely ignoring our simple suggestion to streamline their system. 25 MINUTES of cross talk before finally telling us... there's nothing wrong with the account. REALLY? We have had this account for 27 years now... but we are seriously have second doubts. - Disgusted

Never use Regions Bank. I had 2 unauthorized transactions on my card. Went into the bank as well as called customer service. They are all a joke. They told me that there is nothing they can do about it. I had another issue as well. That this should have made me left way before now. My daughter Child support is paid via check from her father's account from another Institution. If I take this check into the bank and want cash back, I am charged $11.00. I should have been left. But, I opened my son account as well and this was easier for me to transfer money to his account due to he is in college. I will never never never recommend Regions to anyone. I have closed my account and I will be closing my son as soon as he arrives from college. This is straight bs. Should have listened a long time ago. Only reason I stayed was for my son purposes.

I started out as Regions because my boss wrote our payroll checks from his Regions bank account. Every two weeks I would go in, stand in line forever to fingerprint and cash my check and be charged 1% of my paycheck. Every time the teller would say if you open an account with us you won't be charged. I am a single mother and rely on every penny of my hard earned money so I did. Later on, I decided to open my own business account. After a while, my debit card was compromised and canceled without notice. I called the bank then I began using my personal account for my business. The end result of this bank and my relationship was due to I had over $140 in the bank and I suddenly saw an overdraft charge of $118 and nothing had come through.

I deposited $1800 drawn from my husband's business account (he is an attorney) into my daughter's Regions account after hours through the automated teller machine. I got a letter a couple of days later that they were holding the check for 9 days. Even when it cleared my husband's account the VERY NEXT DAY. Their reasoning for it - they had confidential information that the check might not be paid. My husband nor I have ever written a bad check and we are in our 50's. Any kind of excuse just to hold onto someone's money.

I had a small balance because I was going to close my account at Regions. I misadded and was going to be negative 36.00, so I knew there would be a 36 OD fee. So my balance would be around -72 dollars. My balance showed -36 in the evening with my 4 charges of around 20 each already ran through. But in the morning they ran the big one through first, to put me in a smaller negative balance and then the 4 small ones was in the negative balance and this allowed themselves to charge me a 36 OD fee on 4 more items instead of one which made it 5 items to charge a OD fee for a total of 108 dollar so this then out me a negative -144 dollars.

My husband has his own checking account and I have my own checking account. Regions has this new policy that "If one account goes into the negative, they will take from the other account to cover it". I'm not talking about overdraft protection. I'm talking about 2 different checking accounts. We both have direct deposit. My husband was negative in his account and they took my whole check out of my checking account and put it into his account to cover his shortage. Now I have no money... Regions was previously and rightfully sued for re-ordering your transactions in order to get the most insufficient fees from you. I was a victim of that as well. I am now changing my checking account to a visa card based checking acct. I'm DONE with banks stealing my money.

I have banked with Regions for about 6 months. I left BB&T to begin banking with my fiance. I live in Tennessee and I have child support which comes out of my check from work (weekly). My payments were set up by the court (monthly). This creates a discrepancy that the computer system at child support reads and automatically sends out a garnishment. The process for me is always the same, I call child support and they remove the garnishment, once they see what has happened. Regions charged me a $100 garnishment fee, which they refuse to refund even though the garnishment was removed the next day. BB&T never charged me this fee. This is generally referred to as "fleecing" in the consumer. But unfortunately they snuck it into the fine print. I have since gone back to Regions.

Regions Bank just returned my payment and plus has the bad habit to charge 36 dollars for the returned check even when you have "funds available to make the transaction". I called the company and explained the situation. They knew the funds was meant for a payment. Apparently, after the company that took the money out of my company, my account was on the negative balance. So, the next day I went over their bank, deposit the money, and the money was covered. Hours later, Regions decides to "return my check" and charge 36 dollars. I called the company and then, after reviewing the circumstances, they returned my money to my account and they knew the money was for a payments. Let's say, the payment was due for the 4th and the issue happened on the 5th.

If you want to keep a few dollars in a checking account at Regions - they can handle that. It does not require any depth or customer service. But - if you ever expect to communicate with Regions - during or after a significant transaction you can forget about it. They are wonderful prior to getting your business - all peaches and cream. Once locked in they become the customer service group from Satan's backyard. Trying to contact individual branches while traveling is not allowed and sending emails that are reported "never received" are the norm.

Every time you deal with Regions Bank it seems that the "service they provide" you with in the long run costs you the consumer money. I tried the new mobile banking app and wanted it to be available right away. One it takes 30 mins. to an hour for the deposit to go through and even then you must agree to pay the $5.00 fee. If you use standard deposit the cost is $.50. Now, $.50 might seem small but if you have to pay this every time it adds up in no time. The only company just as bad if not worse is AT&T. They are going to get money somehow even if it is the bogus fees of state and federal and 911 charges.

I opened acct in Regions when I first moved to Tennessee, biggest mistake I ever had in my life. A couple days ago I found charges that was on my acct that I was not aware of. Long story short somebody had my acct information. I went inside the branch and told him what happen. They assured me that my acct will be closed and I wouldn't have anything to worry about, only to find out they closed the wrong acct and they were still trying to take money out the acct even though it was zero balance.

Cant login or pay over the phone because the hours. Really in this day and time.

I am a fairly new customer to Regions bank. I opened a savings account when our bank, Bank of America, closed many of the local branches. I opened the savings account and deposited our savings and planned to use Regions bank for our home mortgage as well. After applying and getting pre-qualified for a home loan our Mortgage Loan Originator either quit or was fired but she knowingly took all our private and confidential documents with her to her new bank. This was quite disturbing as I never agreed to work with her new bank and specifically moved all our money to Regions Bank as we wanted to use that bank for our home mortgage.

I am very disappointed with this bank. I've been dealing with them for about 2 years now. On this past Sunday, I went to an ATM in another city. After about 3 attempts to withdraw money from an Ameris Bank with my ATM card, it would not release any funds. Do you know, that even though I never received any cash from the machine, they still charged me $7.50? A total rip off! I will be changing my bank very soon. This makes no sense to take from people like this. The sad part is after speaking with the manager, he assured me that there was NOTHING he could do! Very poor service! I would NOT recommend anyone to bank with these crooks!

I attempted to open a new account online. When I got to the part where I needed to make a payment to open the account the website would take it then go back to the previous page. I did this multiple times before it finally went through but just told me it was declined, which wasn't possible. I decided to contact tech support in an online chat who told me if I got to the payment screen my account was approved I just needed to go into the bank or call to fund my account.

Another case where corporate policy requires their employees to leave their integrity at the door. More specifically, "say what you have to, to score the account, then by policy shaft the customer at every opportunity". This institution is known around the web, within regulatory agencies and the BBB for multitudinous, and extremely low performance toward resolving issues. My fault for not doing the research before entrusting thousands in very hard earned cash. My advice, DON'T DO IT.

After my acc payment was denied since I was short 0.11c. I was charged two times 36 fee. I called customer service asking for fees to be refunded and answer was policy is more important than people. Great job Regions. I am done with you. I cannot wait to tell everybody about this.

I currently have 2 accounts with Regions and plan to close both of them for various customer service issues not being resolved and Regions blaming me for the issues at hand. I will start with saying that until I open my second account I had no problems with Regions whatsoever. However, I open a second account and they did not open the account right. Apparently my account was opened under the policy where you had to have a minimum of $5,000 in the account monthly. I called Regions to ask them why I was having be charged to my account. They said that it was because my account balance did not meet the minimum requirements.

I was charged an overdraft fee on 5 items instead of the one item I was intending and knew would overdraft the account! I called last week to opt into overdraft protection. On Sunday there was 3.70 in my account. I then paid a 60.00 bill and I knew it would overdraft the account and I would be charged 36.00. I checked my account on Monday and everything had cleared except for the 60.00 pending charge for the cheer city United bill. On Tuesday I checked the account to verify the amount before I went to put 100 in my account to cover the fee and the charge (60 + 36.00)... I then noticed I was charged 185.00 in OVERDRAFT FEES! The 60.00 is still pending and has yet to clear so instead of charging the overdraft for the one pending item I was charged overdraft on everything that has cleared and had the funds available for.

I closed my personal account (30 years) due to changes in the Bank. I once had free checking (silver checking). Regions is not the bank it once was. It's about corporate not the people who put their money in their bank. But most importantly the way a City is treated with Public funds. As I am looking at the bank statements, I see $254 for "Analysis charges" for our account. I am told by a representative this is Regions charges for "handling each check we deposit into their account." Yes, the money we deposited into their bank, they are charging us a handling fee for each check! And since it is public funds, they can get away with it!!

I opened a Regions account in August after previously banking with Wells Fargo for 8+ years. It has been nothing but downhill since. Regions charges the most obscure fees I have ever seen. And they always seem to magically come out the day before payday. Like clockwork. My account has ended up inexplicably overdrawn several times. When I've called to talk to them, they act like I'm a moron. But I never had these types of issues before. They have charged me OD fees on the same item 3 times!! I cannot wait to close this account. But sadly, I have to wait a few days because my account is -15 after they tried to transfer $3 out of my savings account. Crooks.

I have had very similar problems that the other complainants have had. I can never figure out what exactly my balance is. I had a deposit on Friday and received the text alert with the information. Then I had four small (all under $10) transactions over the weekend. Come Monday I was charged over $216 in OD fees for all these small transactions yet according to my account online I had plenty of money to cover them. I complained via phone and email to no avail. They claim because they refunded me OD fees six months ago when I had unauthorized transactions on my account that I am no longer eligible for any refunds.

Do not ever use Regions Bank!!! They do not care about their customers at all, and all they want is a way to rip you off anyway possible... They make pending soft post transaction against you but won't count your soft post transaction for you. This way they make millions ripping people off!!! Even if you place a deposit, and will be change 37.50 for each transaction even it is a penny short! Also they will give you no customer service or return any charges with a million excuses. Do yourself a big favor, never use Regions Bank ever! Also their customer service suck, and no one ever takes responsibility. All they do is pass the buck... The Region I knew is gone after the merger with SouthTrust Bank. Don't be tricked!

Since when are you overdrawn if a check post the same day you make a deposit before lunch time 12:00 pm. Here is why I am closing my account and posting my feelings and dealing with REGIONS BANK on as many Facebook pages as possible, asking anyone who has had this kind or treatment from Regions to make a comment also. I hope if I post in the leave a comment section on as many Facebook pages that I find with a following of more than 1000 people. Shouldn't be hard to do, to get the word out about how you do your customers wrong.

In the past few nights our balance has changed 3 different times... It went from 88.00 to 132.00 (without a deposit) to now 69.00 (without spending). We watch each night as our balance flip flops and without a cause... We have ask the bank why and get no reason so we are going to switch banks!! Watch your balance every night before and after the maintenance is preformed. Something very odd happening... something I cannot explain.

Bank will not give me my funds from my direct deposit. Manager is the rudest I have ever experienced. I called into the Regions Bank Brookwood Station branch to speak with Mary, who by the way has not been any type of help at all. She seems to show no passion or concern for my situation. I opened the account online, and for whatever reason the account was closed. They said maybe because of ChexSystem. I went into the branch the day after opening the account and they said it was ok for me to have my direct deposit from my job to be deposited in this account. The day of my deposit, 10/21/15, I am not able to access my funds. They told me my account is being closed down. May refused to try to make any calls to back office to see if there was something that could be done.

My personal account was overdrawn. I have $10.00 that is transferred every month from my checking to my savings account, since my account was overdrawn they still transferred this money to my personal savings and charged me $36.00 and would not refund this fee. But if you try to transfer money yourself and the money is not in your account it will not let you transfer. I told customer service to transfer money from my savings to my checking account and she told me that I never signed a signature card on file. I took the signature card personally to the bank and gave it to them. I knew the exact date and they failed to file the application. All they could tell me was I needed one on file. We have three accounts with this bank. A business account, personal and savings account. And they are constantly rearranging your pending transactions that confuses you, which is misleading and unethical. This is a greedy and unprofessional bank!!!

Not able to contact via phone. Automation hangs up and cannot talk to live person. No help provided... only wasted calls.

Ok, I have been dealing with Regions for almost a year now. Outside the fact they charge $36 for. 94 cents overdraft says it all. But you had 2 charges totaling $3, they charged me $72 for. I had a bill payment that was due to come out and I called to try and make sure that it would be declined (trying to avoid any other charges). Then after, after they made sure the payment wouldn't go thru they tell me I would still get another $36 fee for them to decline the attempt, seriously!!! This bank is a modern day siphon that has manipulated me into a false sense of security. I feel like I just got robbed, like I was on the street but no charges can be filed... Be careful if you use this bank, be very careful. I will be closing my account asap!

Regions is LITERALLY the worst of the worst banks EVER!!! I thought Bank of America was bad... Region have them beat by 100. I will never in MY life refer someone to this HORRIFIC customer service place. They tell you can't WITHDRAW your own money when even when it's in your account. You go into the branch and get treated like **. You call the "customer service" and get treated even worst.

Was pre-approved for mortgage loan. We were assigned Kevin ** to handle this for us. We were told that we met all the qualifications to receive a USDA loan. We then went through all the appraisal process and other stuff that one does to close on a house. Long story short, was told 80 days later that we could not get the USDA loan because our combined salary was too high. They had our financial records all that time and their excuse was that the loan officer made a mistake. Do not go to Regions when buying a house. They are ill equipped in this area.

My debit card was compromised three weeks ago, it was caught immediately (prior to the charges going through) with Regions being notified that these were fraudulent. They advised that they would let the charges go through, then they would contact the vendors (whom I didn't know and didn't do business with) and Visa to get the charges reversed and my money back. If for some reason they needed me to fill out an affidavit, they would contact me.

I have a story to tell...I mistakenly chose to do business with Regions Bank. The two representatives I was working with were recently terminated because their behavior was so egregious. Yet, Regions chooses the position that these two dealt with me honestly and fairly. They worked on a loan for me for six months that included real estate as collateral. I did not know until the day of closing the real estate was not part of the loan, that I was required to open a bank account at Regions, that I was required to assign life insurance to cover the loan, and NEVER knew there was a $5600 pre-payment penalty. ServisFirst did in three weeks what Regions did in six months and for a fraction of closing cost with a lower interest rate. Regions will gouge you with fees and penalties. They sit back and laugh because you pay it. They refuse to refund my pre-payment penalty even though they treated me horribly.

I have been a valued customer of this bank for well over six years and in that time I consistently noticed that during holiday weekends or days when Monday is not a banking day, they are not posting the accurate balances. When I assume that I have a certain amount, and this is with my checks and balances, Regions will change the date of my transactions so it would appear on that specific date I didn't have any money.

Currently living overseas as an US military dependent and had an APO, AP address for over 5 years. My APO, AP address changed and my check card expired. I notified the bank that I had not received my replacement card which they told me was mailed to my previous APO, AP address. I informed them that my APO, AP address did change and requested a new card to be mailed to my new APO, AP address. The bank required a notified letter of the new address and other items which I sent to change my address and to be sent a replacement card. I waited another couple of months and nothing. I notified the bank again and they said that a card was mailed but when I told them I had none they asked for my personal information again over the phone (an international call I made) and the address was changed and a new card was to be mailed. Another couple of months later and still no card.

My account was closed due to an overdraft fee I didn't know I had. I just started a new job two weeks ago. I gave my job my bank information for direct deposit. My deposit was scheduled to be in my account on Friday. Thursday I found my account was closed because of the overdraft fee. I immediately paid it off. I was then told because my account had closed my paycheck would be sent back to my job the next business day, in my case it would've been Monday.

The bank charged me $180. When I went to ask for a reversal they stated they could not do this for me. The previous day the account was overdrawn $8.00 for a service fee I should not have had. They reversed that. Prior to that I had $5.88 in account I spent that had .56 cent in the account. The $5.88 was spent a week earlier and it was spent in $1 increments each time on Amazon. The bank reversed the $8 fee then turned around and charged me $36 for each $1 transaction resulting in them taking my $180. I have also had the problem with the ATM taking my money and card and them not offering a credit. I HATE THIS BANK. I also bank at another institute, that is a lot better than this **. I am a single mom with six kids. I NEED MY MONEY BACK. And that $180 they took that was for my food for my kids not to mention gas for car and bills.