Regions Bank Reviews

Waste of time dealing with them. They were recommended to us for a well repair; we make plenty of money and have credit in the 730s. Their rationale for declining us, after weeks of submitting document after document, was that our taxes show less income than we actually make—excuse us for having an excellent CPA who minimizes our tax burden as a small business! Avoid this company like the plague; we are now in week six with no water of our own, running off of our neighbor thankfully. Don't walk—run from this organization.

We have been a customer of Regions Bank for many years. The Wellston branch St. Louis Mo. Meygan and Chris have been doing a fantastic job for us. We almost left till we meet Meygan. So satisfied with the professional service they have given us.

I have been unable to access my account online. I have been to my branch 3 times, but am still unable to gain access and will have to go yet again. If switching banks wasn't so difficult, I would have done it already.

Customer service experience was dreadful at the 40th Ave location and Main Street. I had a simple transaction involving closing my deceased mother's accounts and what should have been an in and out was protracted by misinformation, bankers dropping the ball/forgetting, Both Brandon and his colleagues fell well below what any reasonable person would deem reasonable expectations. And another thing: ANSWER THE PHONE! I can honestly say that 8/10 calls to the branches went to a recording that said no one was available. Unacceptable! I'm glad to have the accounts closed and cleared out. If you are considering this bank in Hattiesburg THINK CAREFULLY!

I recently opened a business account with Regions Bank and upon account opening I deposited a Money Order for $200 for the business. 1 Day later I was told that Regions back-office decided to close the account and discontinue the relationship, but they tell me I have to wait until the end of the month (3 weeks) before I can receive my $200. The account is displayed as on hold and they will not close it and release my money and the staff at the branch became even more rude concerning this.

If you want to do business with a bank that is competent, this is NOT the bank to use. On vacation, I visited the bank to use the notary. I was told that the notary wasn’t available until three days later and I could make an appointment which I did. I didn’t receive the email so I called and was told there was no record of the appointment. They took my info over the phone and I did indeed get the email. I entered the bank today a day early to break a $50 bill and was told they only make change if you have an account with the bank. I relayed that I had an appointment tomorrow for the notary tomorrow and then was told that they wouldn’t do that either. A total waste of 48 hours for an important document. It was their mistake and yet they refused to honor the appointment. Not particularly “customer friendly“. Incompetent and unprofessional are the words that come to mind.

Unfortunately, my residential mortgage loan was transferred/sold to Regions by another bank. Back in December 2024; Regions took more than ten days to process my mortgage payment. Giving benefit of doubt because of holiday season; I gave six days extra to postal service on top of ten days. First Regions charged a late fee. When I escalated the issue with Corporate office; they refunded the fee, offered an apology and I accepted it. On the other hand; Regions reported to credit bureau as 30 days late payment for December. This is not fair to a consumer!

Regions is one of the worst banks I have dealt with. They refuse to help any customers. They charge excessive overdraft charges. When you call and ask to see if they will help you they say we can't help you. I've been dealing with excessive overdraft charges for 2 years now and no help from them. I cannot get my account out if it because no matter what I do they keep adding charges for what reason I have no clue. I live on disability social security and that is just a monthly income due with them keeping on adding charges every month. I cannot get ahead for anything. SOMETHING NEEDS TO BE DONE TO THEM FOR THIS.

This is the worst bank out there, avoid them! The workers are incompetent, unhelpful and rude especially at the Centralia IL location!! I was there today 10/2/2024 and could not even get a simply $29.00 two party check cashed without giving them my DL and SS number and phone number!!! I then they were going to charge me $5 to cash it and go through a third party to do so!! What the hell do we need banks for? They gouge all for fees continually, refuse to do their job and cash checks and make loans, they have 0 customer service skills and then their corporate office hides from the public when they try to complain!! The banks need to be closed just like the state government offices do their workers are all lazy and incompetent and do nothing while being paid massive salary and benefits packages!!!

Went to Regions to get an elderly handicapped relative a secure credit card. They didn't mention on the phone there was an annual fee nor would they not accept the POWER OF ATTORNEY that I legally have. One bank officer stated POAs are not worth the paper written on. The relative is partially deaf and has me speak to all creditors and insurance companies. I told the officer, "Then tell that to my local bank,3 insurance companies, 2 hospitals, and doctors plus Transunion Credit Bureau." It was a nightmare trying to get the 1100 dollars back and I had to bring my relative back to the branch in a wheelchair after 60 days to get the money back since they kept saying they would mail the refund to him. Regions responded to a BBB complaint that they could not speak to me because I was not authorized even after I told them their branch REFUSED to accept the POA which was legal in all 50 states.

Do not choose Regions Bank as your financial institution. Several different apps encounter problems when selecting Regions Bank or find that Regions Bank is not even a recognized option. Additionally, if you have your account open for 179 days and not at least 180 days, Regions Bank will withhold at least $25.00 per account without disclosing the information beforehand; they give no warning of this $25 fee for each account. It is not mentioned by their representatives, in the email confirming your account closure, or even in the letter with your cashier's check.

Money is never available. I will deposit cash and then the bank will tell me I have to wait 24 to 48 hours for it to be available. If you cash a check, it's the same. Internal transfers makes you wait 24 hours for your balance to be available. Sending and receiving money with Zelle is a hassle!! Amount is limited, number of transactions are limited. You can't send when you want or how much. Wait, wait, wait. That's all it is with Regions.

Customer service is laughable. I talked to 5 different people for a simple request and none of them could handle it. One of them I could hear their card door dinging at them, 1 had dog barking the whole time, and the others had no clue what they were doing. I have had dozens of banks and the phone reps here are the worst I have ever encountered. Laughably bad!

I have a fiancee who is living in another country and send periodic Western Union deposits to her. Normally I do these transactions at Walmart service desk but with a holiday the next day I expected a longer wait in line. With a Regions Bank closer I decided to go there when I saw they also perform these transactions. Since it was still through Western Union, I only anticipated maybe a higher service charge. But where they got me was on a $1000 transfer the exchange rate was $130 less than what she would have received through same transaction from the same money transfer company at Walmart. Exchange rate had not even been shown to me and is so different than ours you need a calculator to convert. All the bank representative said was that is the way it is, sorry you were unhappy with our service. Unhappy..hell yes I feel money was stolen from my fiancee.

Horrible bank!!!. Pull out money from my personal account to pay loan without concern. Even though I am trying to settle loan with a plan because things are so hard with everything so expensive!!!. The money taken by them was for my important bills of the house and now I do not have that money. Paid lots of overdraft fee even if I added money the same day! Please do not go to this bank. You will regret it like I do. After so many years and I had to close the account with them.

I called in just to find out what day I opened the account to see if I still qualified for a promotion they sent me in the mail. Due to a direct deposit error at work it never went into the account despite having emails saying direct deposit was changed. They told me it was a breach of my information to give them the date I started or even the last day to get direct deposit after asking me my first and last name, card pin, full ssn 2xs, address, phone number (even though I called in on the number and I know they can see it and the system told them it's my number for the account as it verified me before transferring and I use to work for a bank and many call centers).

I deposited a check for $5000 mobile banking and the next day it was put on hold for eight days. I called Regions Bank and they said that if I had called them they would’ve told me there is an eight-day hold on a check for $5000, really? Something had told me not to deposit that check on the mobile app, but they pushed the mobile app so much that I wanted to give it a try, never again!!!! I’m going back to Bank of America. I should’ve stayed there because I was already with Bank of America for 30 years and changed just because Regions Bank had early payday.

This one of the worst bank. I go in, one bank check gets hold put on, take same check bank doesn’t hold. This time they had check, no funds are good. Won’t release hold just to charge overdrafts and they already collected fund. The company verified fund collected five days ago. If you are ** or ** reconsidered banking with Regions.

Sneaky sneaky company. No matter how nice they are, be assured they have some plan to steal your money. They should all wear ski mask!!!! Took out a heloc, because they convinced me it was a smart move. Put the card in the safe for three years, get a ding from kredit karma and find out the charged money to my home and was charging me $50 a month. Charged 1800... but to leave regions they charged me 2300 with miscellaneous charges.

I can’t begin to tell you how frustrated I am with Regions. They have decided to put an 11 business day hold on mobile deposits. 11 Business Days!!! No explanation other than the FCC has allowed financial institutions to do such. Who cares, doesn’t mean you have to! You are choosing to. You can not reverse your deposit and there are no other options, you are just held hostage until they decide to release your funds.

I do not recommend Regions Bank for banking or credit cards as they aren’t very professional. They’re very dishonest. I have been a customer for 4 years. Never have l ever been late on anything in my life. Not even once. I had my credit line decrease by 98% for no reason. I called and asked why if it was because l made two minimum payments so l wouldn’t be late and l was told no. They didn’t know why. Again l have no delinquencies nor have l ever had anything not paid on time. I’m disappointed in Regions' behavior. Y'all need to treat your customers better than this Regions.

What a HORRIBLE bank. Only recently the bank started putting 10 day HOLDS on every deposit. When I knew a banker that worked there, she would release it after 3 days because the funds had cleared. However, after she left, I was always having all my funds held even though they had already cleared. Unless you personally knew someone who would give you access to your money sitting in your account with a nonsensical hold so that Regions can invest your money and make money on your money that you are not permitted to use for 10 days, regardless of whether the funds cleared or not.

Bank is charging 8 dollars a month for what most bank offer for free. On top of that the services are sub grade compared to other banks that don't even charge. A bank of the past. I'm using Chase and other banks that have instant transfers of no fees and no monthly charges.

I just started using Regions bank about a week ago. Let’s just say customer service never knows anything. I used Zelle yesterday for the first time with regions. Worked smoothly. Now all of a sudden today I tried to send my godmother some money thru zelle so she could get me some groceries. It didn’t go through. Message said that I had to call zelle customer service to get the hold or whatever remove so I called them and they were like, "Oh you gotta step into a local branch and get a ticket for them to remove it." Mind you we are snowed in where I am at. The bank is closed till monday and I explained that to them and the person was like, "Oh that’s not my problem." Moral of the story - don’t waste your time with these people. They lie so bad.

I am older, moved around a lot, dealt with many banks. None to compare to the sorry quality and subpar customer service experienced here. I gave them more than sufficient opportunity to make things right-to incessant login problems, with no one to resolve. Deposits not handled correctly multiple times e.g. make $2000 cash deposit, credited $200, took 2 weeks for them to correct their mistake. From corporate to teller desk, I'm in awe as to how they have any customers.

In April of 2023, my tax return was stolen from the mail. My check to the IRS was washed and deposited at Regions Bank. They did not notice the very obvious signs that the check was fraudulent. The money was withdrawn from my account. Regions has failed to refund my account despite months of attempts by my bank. They have a name and an account number where my money was deposited. Yet they have not returned the funds that I've lost due to their mistake. Regions Bank hasn't been hurt. The thief hasn't been hurt. My bank hasn't been hurt. Just me. The lesson here is that it's pretty easy to launder checks and fluff your bank account with someone else's hard earned money.

Regions Bank allowed 3 separate ACH Checks in the total amount of $46,785.00 to be withdrawn from my account and after almost 3 months they have not refunded the frauded amount into my account. I have received a lot of Corp. run around and excuses but they have not fully investigated or refunded my money.

I would strongly recommend NOT doing business with this Regions Bank! I opened my small business account in 2020 when I was walking distance to a branch location. Since I have moved away and am not near a branch, it has gotten ridiculous. They want me to come into a branch for almost everything. No one seems to understand that I am not anywhere near any branch! All of my other banks allow me to do 99% of things online. They took one week to send a wire that I requested. I had to email the CEO to get any action on this. I have now moved most of my money to another bank and they want me to walk into a branch to close the account! What a backwards bank that can't do online stuff. 0 stars.

Regions is the worst, most unprofessional bank I’ve had the displeasure of ever dealing with. They use very shady practices, that someone outside the Regions world needs to investigate. If I could give less than 1 star I would. I had a simple deposit of 10,000. That was nothing new to my account, normally within routine if there’s enough recourse to cover the check there’s no hold no problem. However I switch over to deposit a check to a different Regions Bank (same town) which is the Regions off of Skyland in Tuscaloosa. Instead of receiving a deposit slip, I receive paperwork they sent over in the drive through with dates for holding the check, no warning, or asking if I like the check back to take it to be cashed, they just kept it.

Awful customer service. The employees are most uncaring and rude. The rules don't apply to the bank itself. I made a deposit before the 8 pm cutoff time. Received the usual notice via text and email that my deposit would be processed "tonight" and available by 6 am the next morning. Didn't happen. I asked customer service why the deposit was delayed, she said it was made too close to the 8 pm deadline. So, if you're making a mobile deposit at 7:19, don't plan on the deposit processing for a few days. They do as they please.

Wow!!! And not Wow in a good way, wow in what a disaster. I am not even sure how this bank stays afloat with the subpar services provided and subpar customer service along with the fee-you-to-death stance. I figured I would try out a new bank and Regions offered $400.00 dollars to open an account. Well I can see why now. That's probably the only way they can get someone to do it.

We have spent HOURS and HOURS talking endlessly with customer service people who did nothing to help us. We have been sending money to someone through Zelle forever, as well as receiving it. It has always gone to the people instantly. On Friday, we sent money to someone that was EXTREMELY IMPORTANT FOR THEM TO GET. SHe didn't get it so we called the bank. They basically told us it wasn't their issue, it was Zelle. We called Zelle and they referred us to Regions. THey promised the money would be there this morning and it isn't. Not there. Now they are saying it won't be there until tonight. She admitted they told us wrong on Friday. We spoke with a supervisor today, who HUNG UP ON ME. Outrageous!! We are taking all of our money out of Regions today and leaving bad reviews everywhere so that this doesn't happen to anyone else.

We were on fumes coming home and pulled into last gas station for twenty two miles. We had waited. A gas was 22 cents less a gallon. We had money in account, but bank declined card despite the fact funds were in account, and overdraft protection in place. We ran card three times, but declined all three times. We got text message five minutes later down the road, card was declined to protect bank because they flagged it, despite having used gas station numerous times and only 35 miles from house. When I called and asked for supervisor I was told bank will flag sometimes to protect card holder. There was no reason to flag this card and it caused great hardship for us running out of gas on a school night and what a celebration turned onto a horrible night. Bank accepted no responsibility at all, we lost hours of time and used one of our AAA calls. This should not have happened.

Regions continues to lock our cards for routine atm withdrawals and purchase. When calling to get it unlocked, you are bounced from department to department. The shortest wait time I have had was 53 minutes to speak with the fraud department. I suspect it's because they are locking everyone's cards! Terrible bank and Terrible customer service.

Since I've opened this bank account with Regions Bank myself and my husband have had to call multiple times begging them to unblock our debit credit cards through simple transactions or international transactions. Athough we have put in calls to them to let them know that we travel internationally and this was a great importance to us. However we have found ourselves in situations to where we cannot access any of our funds at any given time either during an emergency or just within leisure. This bank continually blocks his card and my card at any given moment. It is frustrating. Absolutely absurd and we are getting out of this bank as soon as possible!!

On August 10th my wife and I went into Regions Bank to add her own to my checking account and to open a joint savings account. We will deny the service to put my wife into the checking account because she did not have a United States identification card. Mind you the law states that all my wife needs is a current passport and a current driver's license which we produced and we were still denied. So I attempted to deposit a $13,000 check into my checking account and open a savings account. I was denied service because I was told I did not have matching funds in my account. After some disagreement I got my check and my identification back before things got out of control we drove about 15 minutes away to another location off of Beltway 8 East and all services that we were denied at the Valley Ranch location which is in New Caney we received at the Beltway 8 location. Truly discriminated against at your Valley Ranch location.

PEOPLE OF COLOR, that are citizens, or new immigrants of color married, or not to a U.S. citizen DO NOT USE THIS BANK IF YOU WANT A HONEST ONE. They highly discriminate. I am a ** man with a top secret clearance and married a year to a Jamaican woman who I have been with for over 3 years that she was living here and going to college for her master's degree. The bank never seen or met me. I was smart enough to use Bank America in Saint Louis where I work. My wife working her first job in Highland Illinois wanted her bank in the town where she works as a nurse and also to have her bi-weekly checks deposited.

The customer service has no knowledge. No solutions. It's like they read it from a book and repeat it. The simplest things they turn in to a nightmare. If your acc has a 0 bal for a few days it has a soft close. Then when your direct deposit posts you can't get your $. My Ss check was held..for 2 days. The same deposit I've had for over a year with Regions. I. 62 year old widower. I am alone with little finances. In a world like we have now $ is needed to help keep me safe. Keeping me at a atm for over 1 hour and still no funds.. It's a joke.

I just got my income tax back. I am homeless. With 2 heart attacks. They kept my checks saying, it has to clear in about 10 days. I begged to have my monies. They said, "Have a nice day." I'm back in the hospital, because the heat stroke I endured from sleeping outside. All I wanted to do was pay my rent. I called everyone affiliated with them. No one heard my cries. All because I owed them 5$. They've kept my refunds check for 3400$.

Do not do business with Regions!! They LIE!!! I made a deposit and received a hold notice from the teller, signed and dated, stating that funds would be available the next day. The next day I received an email from Regions stating that all of the funds are now on hold for 7 days. Relationships are built on trust, if I cannot trust the word of the bank, in writing and signed by an employee, then there is no trust. I won't do business with a bank that I cannot trust. The branch would do nothing, the 800 customer service would do nothing. I have been a customer for over 20 years and my sons have all opened accounts with Regions but we will be moving our business now.