Regions Bank Reviews

I have been banking with Regions for 16 yrs... I get 10,000 checks every 3 to 6 yrs from my father. I have never had any problems with Regions when I deposit my this check. But just this week... I deposit on a Thursday, wake up on a Saturday to show my account negative 9 thousand and something. I call the 800 customer service, which they tell me they placed it on hold won't be released for over 10 days... WHAT? I explained to them how the branch printed me a receipt on how money would be available. They could not help me. Went to the branch on Monday. They confirm they are holding the whole amount. While the bank the check was written on has released the money to Regions. WHY I ask... cause they believe the check won't clear. I explained that I spoke with the other bank and my father and the money was taken from his account 2 days after it was deposited.

First off, I'd like to say that I became a member of this website for the sole purpose of reviewing Regions and to my surprise there were dozens, if not hundreds, of complaints just like mine. I'm a college student so I don't have much money but I'm very good at keeping track of my finances. This week I had a posted balance of $200 in my checking and one pending charge of $100. My available balance was $100 and I used it to fund four transactions totaling $20. To my surprise, I woke up the next morning to find I overdrew by $20 and was charged a total of $144 in fees. Apparently there were several charges still pending on my account but the charges that I was told were pending by customer service had already been taken from my account and were no longer pending (or at least that's what their online banking website said).

They make a lot of mistakes at levels above the branch and the branch employees are not able to help most of the time. Much of the time they say "That's a 3rd party vendor, you have to call them" and the greed for fees is over the top with Regions.

I've been with Regions now for about 2 years. I've been charged with massive fees, that literally come from nowhere. I signed up for their OD protection, so much for that. I have overdrawn a few cents, and been charged 4 OD fees at once. Amounting to about $120. The customer service is little to none. When my next deposit hits, I'll be cleaning out the account, and closing it. Worst financial Institute I've used in my entire life.

I read online that if you opened an account & participated by using your debit card 10 times, within a certain time period, you would receive $200.00. I had been with Chase for a while, but could not resist, besides I had banked with Regions before, & did not have problems back then, so why not?! I was impressed by all Regions had to offer, other than banking alone. I made sure that I came at the beginning of the month, so that it should have been no problem with Social Security depositing my money the next month, but to my dismay I had to fix that issue myself, no problem.

My balance in my account showed 75.00 dollars with pending transactions already deducted. I used my card for little transactions that day. The next day my balance showed 107 and they paid two checks that came in and they put the pending transactions (that showed deducted prior from 75.00) on thru. That over drafted my account and they charge for each one 36 dollars. My husband's paycheck went in that night also. I can no longer trust the available balance that is shown on the screen. I will be taking snapshots each day of my account. I am really thinking about leaving this bank. So over being ripped off!

Very disappointing and stressful. I was told by customer service to just put 1.00 to my account to get it off a zero balance. I had 11.21 in it the night before and it magically disappeared. I tried three times to put money into my account with witnesses and was denied those three times. I get social security direct deposited there. After calling customer service several times I was invited to leave because I was stressing out the customer service people. Lol should be in my shoes. They are ripping fixed income folks off left and right. Heaven forbid you have to talk to team leaders. They sure didn't win those awards you hear about on the phone when you call from the Eldorado ar bunch. I have seven unread emails I sent concerning my account. Not good banking business. Bad faith on their part. They sure didn't mind taking my direct deposit or the 300.00 I put into my account.

How is it possible that you can get an NSF fee on pending items? I simply don't get it. I have a transaction pending, that they claim the amount is deducted from the true available balance - which creates the "available balance to pay check and other items on that date". Then I got hit for THREE NSF items, when my ending balance is still positive AFTER the NSF fees were applied. Totally stumped about this. Seems unfair. This never used to happen before. It was always about actual posted transactions. Seems as though the banks are always moving the bar.

I was caught in a work-at-home job scam this past July and had to pay $97 to get the program to do the job. After I paid, I never got the email with directions on how to get the program. After researching the company (Work At Home Paycheck aka WAH paycheck) I found out that the whole thing was a scam and that if I didn't cancel it immediately I'd lose a lot more money. I called the company and demanded a refund and argued with them for almost an hour and they said all they could do was give me half of my money back. The next day I called regions and filed a debit card transaction dispute. I explained to the lady that the program was "verified" on a job posting site, which made me believe it was legit. Anyway, a week after I filed the dispute I got a letter from Regions saying they would give me the other half of my refund back. I thought that was the end of it.

I accidentally overdraft my account because I had forgotten about the monthly fee Regions charge. So I bought snacks and the next day I went to make a car payment with my debit card and discovered I was 35.00 short. Upon inspecting my checking account, I realized what happened. When I called Regions customer service a female representative introduced herself as Auriel and she was very well-mannered and listened to me as I explained what had happened. She then checked with her supervisor and came back and told me they would refund 28.00 and put me on an easier account that works better for me. Auriel also made a good suggestion that we open a savings acct. I'm very happy the way Regions took care of the matter. Now I can pay my car payment on time. I recommend Regions bank above all others.

Regions garnished my social security funds without checking to see if this was the case. Being on a fixed income, this hurt. Have tried legal recourse, it's like fighting city hall, they hold all the cards.

My husband who has dementia asked someone to pay for his coke with his debit card. Because he cannot remember, he had written his PIN number on a sticky note on the back. Later, when he was distracted, they took the card and within a few hours stole over $1500 from him. Regions kept on shelling out the money going through everything in his checking and savings and eventually tacked on $150 in overdraft fees. Regions never locked the account because of suspicious activity. Even after police arrested the perpetrators, Regions said tough luck and took all their money out of his social security check leaving him $400 to live on for a month. Then they took their house payment and his utilities were shut off for failure to pay. The bank manager said "you know he did it to himself." There is no corporate heart in this company. I would recommend average, hardworking people and senior citizens put their money anywhere besides here.

I was with Regions Bank since 2007. I have annual deposit to the bank over $300,000 and kept over $40,000 balance most of time. They have lost me little by little by fees. No one cares about you. I have 5 accounts with them. Once one account is closed, you are unable to view anything including the statements. You have to pay a fee to get statements.

This bank is by far the most incompetent financial institution I have ever done business with, personally and professionally. Customer service is almost non-existent, mobile app seriously lacking useful functionality, and last but certainly not least, the ridiculous and highly suspicious fees. I've severed ties with a few big banks in the past because of BS like that but this one takes the cake. Do not put your money in this hell-hole of a bank.

Regions Bank (Gainesville GA and all over). I have been a customer with Regions this time around for about 4 years. Over the last year I have had an innumerable amount of "overdraft" charges. Usually one deserved charge per every 4 "overdraft charges". Let me do the math for you... A 36 DOLLAR CHARGE STRETCHED INTO 144 DOLLARS. This happens regularly. Regions post their withdrawals, debits and deposits in such a way it's confusing. All to maximize extra charges and overdraws. Regions Bank just paid millions last year in fines for stealing from customers. Not much has changed apparently. Im over it, just switched my direct deposit and canceled my account. If you're reading this you should too.

My card information was recently stolen and used on Google. It overdrafted my account 600 dollars. I called Regions - they advised me to call Google to resolve it. Google refunded the money, now Regions wants to still charge overdraft fees to me. They said since Google refunded the money then they won't take off the fees even though it was investigated and found to be stolen identity.

I'm POA over my inlaws. They had a checking account being debited for $15 every month for 3 years. This money market account they had, I closed to pull their money together as trustee/executor/POA so they could go into assisted living. Over the course of those 3 years I would ask on occasion whenever I had to go to Regions why the $15 charge. No one could ever answer me. I thought it really odd. Anyway, they both have passed away and I now realize that their money market account I closed was open with $2 (interest) and $15 every month coming out of their checking was going into the money market. Then Regions would charge off $15 fee for the money market not being to a certain amount. I may need a lawyer on this as I finally found someone to help, but they could only close money market and get 2 months fees back. The manager wouldn't refund all those illegal fees they stole from my inlaws.

5 stars service not for the Regions customer service, but for the only one person who works in Regions Bank, Kendall located on 14770 North Kendall Drive, Miami. Thank you FARES ** for being such a professional person. Only because of you, I am still a Regions Bank customer. First of all, customer service is horrible. I was about to close my business account with them twice. So when I complained, their first respond was, "Ok ma'am, so would you like to close your business account today?" Really??? There were no questions like, "Let us see what we can do, so you change your mind." Guys, really??? This is not how you do business. Regions Bank, once again you better keep such people like FARES **, because he is the only calm, professional person who is not just talking, but also DOING HIS JOB!!! So thank you once again Mr. Fares **. If I could I would give you a 10 stars rate of your customer service. With respect to only this person.

My account was ripped off last night by the bank. Regions. I had used my debit card to buy gas, and a pizza, with over $835 in the bank. At midnight I had another $1235 electronically deposited. They overdrafted my account due to a check for $825. When, I had over 2 thousand dollars in there when they did it. They have done this in the past. I am blind, and disabled. They do not respond through customer service emails. I will use every avenue to tell others about my experience. Do not ever bank with Regions. They are crooks. Stealing from the disabled. Look at the record. Just google fraud and Regions. Several of their employees have gone to prison for doing this.

Charged me $36 NSF for $3 overdraft. My paycheck was direct deposited and the transaction posted same day. I've never had this problem at my previous bank. I will be switching back as soon as possible. I only switched because I wanted a bank closer to where I lived but this was a mistake. Regions is not the bank for me.

Poor SERVICE. Recently requested to have one my accts closed. However, the Clermont branch on highway 50 closed ALL of my accounts. Reason for closing the one account: Simple error as noted above. The call center hours are Monday-Friday. Telephone bank "Alerts" does not function when needed. Bank does NOT take responsibility for system errors. Not enough staff. This is not a bank that one can depend on for everyday banking. The hours of the Call Center clearly states it.

I recently deposited a check through the mobile app. The next morning I noticed it didn't go through, it was a hold placed on it. So I called my rental tenant and told her. She said no problem, if I gave her the check back, she would give me cash. I met up with her, gave her the check, shortly after she gave me cash and I went by Regions and asked to stop the check, that I already had cash for it. The cashier told me to let the check clear and it would only cost me $15. I said if you stop the check, it shouldn't cost anything. She said it was too late. So when I gave the tenant the check back, she stop at the check cashing place and cashed it. That's how she gave me the cash.

I have been with Regions bank for 12 years and we have 5 accounts with them, including accounts to three businesses. Their automated phone system always was an issues but today it went from an issues to the worst system I EVER had to deal with. Starting with asking me for my SS number or TAX ID # to log in the online banking, and, also my ATM card number and PIN #. There is NO WAY I am going to enter this information online! What if their system had been hacked??? Then I proceeded to call the 800 number, and it went further down the tube... asking me again for my SS # or TAX ID # again, which it didn't recognizes! Between my wife and I it's two SS #, and the three businesses we own, that's 5 numbers!!!

I am so used to calling customer care centers and speaking to robots or people whose dialects I cannot understand. But today I called Regions Online Banking Customer Service and spoke with Jasmine. And I just had to leave a review because she truly, truly deserves an award or promotion for the kind of customer service she gave. She listened to me, she dialogued with me so I knew she wasn't a robot. And most importantly, she was kind to me and offered me great service. She recommended I open a savings account because of the 1% interest earnings, something I wasn't aware of, so she was very knowledgeable. She was so kind and caring, and I definitely did not go unnoticed. Thank you, Jasmine! Please reward her!

I was a long time customer with Regions Bank. After a horrific discriminatory event involving my legal immigrant wife (refused her an account with excuse of security issues -- greeted with open arms the same day by Suntrust), I closed all but my HELOC account with them. Forget the fact that they offer no online payment options (a manner in which I pay ALL of my other recurring expenses), but they also offer misinformation on the regular. Recently, I spoke with an agent in effort to make TWO months of payments on my HELOC account.

I use eBay to ship and their shipping app. When PayPal does not have the funds or it's holding the funds, it tried to get funds out of the bank acct. I was not opted in to overdraft protection. I got like 3 overdraft fees. As Paypal was holding my funds I did not have the money to make the bank acct current. So in the meantime my checking acct is in the red. I then opted IN for overdraft protection. And shipped a few more items but with the pay later option. Paypal ** up and decided to take funds out sooner than later and even with overdraft protection ON. I still GOT several NSF Fees. I e-mailed Regions Bank customer service and they said there was nothing they could do as this overdraft protection was selectively enforced. WTF. What is the purpose of having NSF protection if the bank will not honor it???

Once in March and again in April, Regions took money out of my checking account to pay a second mortgage I have with the bank. Both times, I was late with one month's payment and both times -- since I wasn't aware they stripped my account -- it made incoming automatic bill pays bounce. And, both times they charged me a $36 overdraft fee.

I received a letter stating my account was being closed. I contacted the branch manager in Lakeland, FL, Randy, who told me it was done by someone in the "back office". I explained I was waiting for my IRS refund to be direct deposited. Randy explained that the account would be left open for deposits only and I could close the account when my refund was deposited to my account. Meanwhile, debits that I couldn't stop came thru and I was charged a NSF fee for. The day my refund check hit, Linda, Randy was out, told me I had to wait for it to post because the deposit could be canceled. Then reiterated that I was told not to use the account and now it was in the negative up until the IRS deposit.

I highly respected my relationship with Regions Bank for over 15yrs+. I was one of their Premier Account holders. Always keep high balances in my accounts, never had any NSF, or deficiency issues. Always were greeted by the branch managers with high respect. Morrison Ave Branch in Hammond, College Drive Branch in Baton Rouge, Louisiana. Then came a downfall, went from Premier Customer to a customer with NO respect.

3 problems in one week. Multi-notices sent to me "changes to account". We called just to ask about our account. To our horror simple question turned into a LONG drawn out 25 MINUTE problem while talking to a supervisor who was rude and abrupt at time, talking over while completely ignoring our simple suggestion to streamline their system. 25 MINUTES of cross talk before finally telling us... there's nothing wrong with the account. REALLY? We have had this account for 27 years now... but we are seriously have second doubts. - Disgusted

Never use Regions Bank. I had 2 unauthorized transactions on my card. Went into the bank as well as called customer service. They are all a joke. They told me that there is nothing they can do about it. I had another issue as well. That this should have made me left way before now. My daughter Child support is paid via check from her father's account from another Institution. If I take this check into the bank and want cash back, I am charged $11.00. I should have been left. But, I opened my son account as well and this was easier for me to transfer money to his account due to he is in college. I will never never never recommend Regions to anyone. I have closed my account and I will be closing my son as soon as he arrives from college. This is straight bs. Should have listened a long time ago. Only reason I stayed was for my son purposes.

I started out as Regions because my boss wrote our payroll checks from his Regions bank account. Every two weeks I would go in, stand in line forever to fingerprint and cash my check and be charged 1% of my paycheck. Every time the teller would say if you open an account with us you won't be charged. I am a single mother and rely on every penny of my hard earned money so I did. Later on, I decided to open my own business account. After a while, my debit card was compromised and canceled without notice. I called the bank then I began using my personal account for my business. The end result of this bank and my relationship was due to I had over $140 in the bank and I suddenly saw an overdraft charge of $118 and nothing had come through.

I deposited $1800 drawn from my husband's business account (he is an attorney) into my daughter's Regions account after hours through the automated teller machine. I got a letter a couple of days later that they were holding the check for 9 days. Even when it cleared my husband's account the VERY NEXT DAY. Their reasoning for it - they had confidential information that the check might not be paid. My husband nor I have ever written a bad check and we are in our 50's. Any kind of excuse just to hold onto someone's money.

I had a small balance because I was going to close my account at Regions. I misadded and was going to be negative 36.00, so I knew there would be a 36 OD fee. So my balance would be around -72 dollars. My balance showed -36 in the evening with my 4 charges of around 20 each already ran through. But in the morning they ran the big one through first, to put me in a smaller negative balance and then the 4 small ones was in the negative balance and this allowed themselves to charge me a 36 OD fee on 4 more items instead of one which made it 5 items to charge a OD fee for a total of 108 dollar so this then out me a negative -144 dollars.

My husband has his own checking account and I have my own checking account. Regions has this new policy that "If one account goes into the negative, they will take from the other account to cover it". I'm not talking about overdraft protection. I'm talking about 2 different checking accounts. We both have direct deposit. My husband was negative in his account and they took my whole check out of my checking account and put it into his account to cover his shortage. Now I have no money... Regions was previously and rightfully sued for re-ordering your transactions in order to get the most insufficient fees from you. I was a victim of that as well. I am now changing my checking account to a visa card based checking acct. I'm DONE with banks stealing my money.

I have banked with Regions for about 6 months. I left BB&T to begin banking with my fiance. I live in Tennessee and I have child support which comes out of my check from work (weekly). My payments were set up by the court (monthly). This creates a discrepancy that the computer system at child support reads and automatically sends out a garnishment. The process for me is always the same, I call child support and they remove the garnishment, once they see what has happened. Regions charged me a $100 garnishment fee, which they refuse to refund even though the garnishment was removed the next day. BB&T never charged me this fee. This is generally referred to as "fleecing" in the consumer. But unfortunately they snuck it into the fine print. I have since gone back to Regions.

Regions Bank just returned my payment and plus has the bad habit to charge 36 dollars for the returned check even when you have "funds available to make the transaction". I called the company and explained the situation. They knew the funds was meant for a payment. Apparently, after the company that took the money out of my company, my account was on the negative balance. So, the next day I went over their bank, deposit the money, and the money was covered. Hours later, Regions decides to "return my check" and charge 36 dollars. I called the company and then, after reviewing the circumstances, they returned my money to my account and they knew the money was for a payments. Let's say, the payment was due for the 4th and the issue happened on the 5th.

If you want to keep a few dollars in a checking account at Regions - they can handle that. It does not require any depth or customer service. But - if you ever expect to communicate with Regions - during or after a significant transaction you can forget about it. They are wonderful prior to getting your business - all peaches and cream. Once locked in they become the customer service group from Satan's backyard. Trying to contact individual branches while traveling is not allowed and sending emails that are reported "never received" are the norm.

Every time you deal with Regions Bank it seems that the "service they provide" you with in the long run costs you the consumer money. I tried the new mobile banking app and wanted it to be available right away. One it takes 30 mins. to an hour for the deposit to go through and even then you must agree to pay the $5.00 fee. If you use standard deposit the cost is $.50. Now, $.50 might seem small but if you have to pay this every time it adds up in no time. The only company just as bad if not worse is AT&T. They are going to get money somehow even if it is the bogus fees of state and federal and 911 charges.

I opened acct in Regions when I first moved to Tennessee, biggest mistake I ever had in my life. A couple days ago I found charges that was on my acct that I was not aware of. Long story short somebody had my acct information. I went inside the branch and told him what happen. They assured me that my acct will be closed and I wouldn't have anything to worry about, only to find out they closed the wrong acct and they were still trying to take money out the acct even though it was zero balance.

Cant login or pay over the phone because the hours. Really in this day and time.

I am a fairly new customer to Regions bank. I opened a savings account when our bank, Bank of America, closed many of the local branches. I opened the savings account and deposited our savings and planned to use Regions bank for our home mortgage as well. After applying and getting pre-qualified for a home loan our Mortgage Loan Originator either quit or was fired but she knowingly took all our private and confidential documents with her to her new bank. This was quite disturbing as I never agreed to work with her new bank and specifically moved all our money to Regions Bank as we wanted to use that bank for our home mortgage.

I am very disappointed with this bank. I've been dealing with them for about 2 years now. On this past Sunday, I went to an ATM in another city. After about 3 attempts to withdraw money from an Ameris Bank with my ATM card, it would not release any funds. Do you know, that even though I never received any cash from the machine, they still charged me $7.50? A total rip off! I will be changing my bank very soon. This makes no sense to take from people like this. The sad part is after speaking with the manager, he assured me that there was NOTHING he could do! Very poor service! I would NOT recommend anyone to bank with these crooks!

I attempted to open a new account online. When I got to the part where I needed to make a payment to open the account the website would take it then go back to the previous page. I did this multiple times before it finally went through but just told me it was declined, which wasn't possible. I decided to contact tech support in an online chat who told me if I got to the payment screen my account was approved I just needed to go into the bank or call to fund my account.

Another case where corporate policy requires their employees to leave their integrity at the door. More specifically, "say what you have to, to score the account, then by policy shaft the customer at every opportunity". This institution is known around the web, within regulatory agencies and the BBB for multitudinous, and extremely low performance toward resolving issues. My fault for not doing the research before entrusting thousands in very hard earned cash. My advice, DON'T DO IT.

After my acc payment was denied since I was short 0.11c. I was charged two times 36 fee. I called customer service asking for fees to be refunded and answer was policy is more important than people. Great job Regions. I am done with you. I cannot wait to tell everybody about this.

I currently have 2 accounts with Regions and plan to close both of them for various customer service issues not being resolved and Regions blaming me for the issues at hand. I will start with saying that until I open my second account I had no problems with Regions whatsoever. However, I open a second account and they did not open the account right. Apparently my account was opened under the policy where you had to have a minimum of $5,000 in the account monthly. I called Regions to ask them why I was having be charged to my account. They said that it was because my account balance did not meet the minimum requirements.

I was charged an overdraft fee on 5 items instead of the one item I was intending and knew would overdraft the account! I called last week to opt into overdraft protection. On Sunday there was 3.70 in my account. I then paid a 60.00 bill and I knew it would overdraft the account and I would be charged 36.00. I checked my account on Monday and everything had cleared except for the 60.00 pending charge for the cheer city United bill. On Tuesday I checked the account to verify the amount before I went to put 100 in my account to cover the fee and the charge (60 + 36.00)... I then noticed I was charged 185.00 in OVERDRAFT FEES! The 60.00 is still pending and has yet to clear so instead of charging the overdraft for the one pending item I was charged overdraft on everything that has cleared and had the funds available for.

I closed my personal account (30 years) due to changes in the Bank. I once had free checking (silver checking). Regions is not the bank it once was. It's about corporate not the people who put their money in their bank. But most importantly the way a City is treated with Public funds. As I am looking at the bank statements, I see $254 for "Analysis charges" for our account. I am told by a representative this is Regions charges for "handling each check we deposit into their account." Yes, the money we deposited into their bank, they are charging us a handling fee for each check! And since it is public funds, they can get away with it!!

I opened a Regions account in August after previously banking with Wells Fargo for 8+ years. It has been nothing but downhill since. Regions charges the most obscure fees I have ever seen. And they always seem to magically come out the day before payday. Like clockwork. My account has ended up inexplicably overdrawn several times. When I've called to talk to them, they act like I'm a moron. But I never had these types of issues before. They have charged me OD fees on the same item 3 times!! I cannot wait to close this account. But sadly, I have to wait a few days because my account is -15 after they tried to transfer $3 out of my savings account. Crooks.

I have had very similar problems that the other complainants have had. I can never figure out what exactly my balance is. I had a deposit on Friday and received the text alert with the information. Then I had four small (all under $10) transactions over the weekend. Come Monday I was charged over $216 in OD fees for all these small transactions yet according to my account online I had plenty of money to cover them. I complained via phone and email to no avail. They claim because they refunded me OD fees six months ago when I had unauthorized transactions on my account that I am no longer eligible for any refunds.

Do not ever use Regions Bank!!! They do not care about their customers at all, and all they want is a way to rip you off anyway possible... They make pending soft post transaction against you but won't count your soft post transaction for you. This way they make millions ripping people off!!! Even if you place a deposit, and will be change 37.50 for each transaction even it is a penny short! Also they will give you no customer service or return any charges with a million excuses. Do yourself a big favor, never use Regions Bank ever! Also their customer service suck, and no one ever takes responsibility. All they do is pass the buck... The Region I knew is gone after the merger with SouthTrust Bank. Don't be tricked!

Since when are you overdrawn if a check post the same day you make a deposit before lunch time 12:00 pm. Here is why I am closing my account and posting my feelings and dealing with REGIONS BANK on as many Facebook pages as possible, asking anyone who has had this kind or treatment from Regions to make a comment also. I hope if I post in the leave a comment section on as many Facebook pages that I find with a following of more than 1000 people. Shouldn't be hard to do, to get the word out about how you do your customers wrong.

In the past few nights our balance has changed 3 different times... It went from 88.00 to 132.00 (without a deposit) to now 69.00 (without spending). We watch each night as our balance flip flops and without a cause... We have ask the bank why and get no reason so we are going to switch banks!! Watch your balance every night before and after the maintenance is preformed. Something very odd happening... something I cannot explain.

Bank will not give me my funds from my direct deposit. Manager is the rudest I have ever experienced. I called into the Regions Bank Brookwood Station branch to speak with Mary, who by the way has not been any type of help at all. She seems to show no passion or concern for my situation. I opened the account online, and for whatever reason the account was closed. They said maybe because of ChexSystem. I went into the branch the day after opening the account and they said it was ok for me to have my direct deposit from my job to be deposited in this account. The day of my deposit, 10/21/15, I am not able to access my funds. They told me my account is being closed down. May refused to try to make any calls to back office to see if there was something that could be done.

My personal account was overdrawn. I have $10.00 that is transferred every month from my checking to my savings account, since my account was overdrawn they still transferred this money to my personal savings and charged me $36.00 and would not refund this fee. But if you try to transfer money yourself and the money is not in your account it will not let you transfer. I told customer service to transfer money from my savings to my checking account and she told me that I never signed a signature card on file. I took the signature card personally to the bank and gave it to them. I knew the exact date and they failed to file the application. All they could tell me was I needed one on file. We have three accounts with this bank. A business account, personal and savings account. And they are constantly rearranging your pending transactions that confuses you, which is misleading and unethical. This is a greedy and unprofessional bank!!!

Not able to contact via phone. Automation hangs up and cannot talk to live person. No help provided... only wasted calls.

Ok, I have been dealing with Regions for almost a year now. Outside the fact they charge $36 for. 94 cents overdraft says it all. But you had 2 charges totaling $3, they charged me $72 for. I had a bill payment that was due to come out and I called to try and make sure that it would be declined (trying to avoid any other charges). Then after, after they made sure the payment wouldn't go thru they tell me I would still get another $36 fee for them to decline the attempt, seriously!!! This bank is a modern day siphon that has manipulated me into a false sense of security. I feel like I just got robbed, like I was on the street but no charges can be filed... Be careful if you use this bank, be very careful. I will be closing my account asap!

Regions is LITERALLY the worst of the worst banks EVER!!! I thought Bank of America was bad... Region have them beat by 100. I will never in MY life refer someone to this HORRIFIC customer service place. They tell you can't WITHDRAW your own money when even when it's in your account. You go into the branch and get treated like **. You call the "customer service" and get treated even worst.

Was pre-approved for mortgage loan. We were assigned Kevin ** to handle this for us. We were told that we met all the qualifications to receive a USDA loan. We then went through all the appraisal process and other stuff that one does to close on a house. Long story short, was told 80 days later that we could not get the USDA loan because our combined salary was too high. They had our financial records all that time and their excuse was that the loan officer made a mistake. Do not go to Regions when buying a house. They are ill equipped in this area.

My debit card was compromised three weeks ago, it was caught immediately (prior to the charges going through) with Regions being notified that these were fraudulent. They advised that they would let the charges go through, then they would contact the vendors (whom I didn't know and didn't do business with) and Visa to get the charges reversed and my money back. If for some reason they needed me to fill out an affidavit, they would contact me.

I have a story to tell...I mistakenly chose to do business with Regions Bank. The two representatives I was working with were recently terminated because their behavior was so egregious. Yet, Regions chooses the position that these two dealt with me honestly and fairly. They worked on a loan for me for six months that included real estate as collateral. I did not know until the day of closing the real estate was not part of the loan, that I was required to open a bank account at Regions, that I was required to assign life insurance to cover the loan, and NEVER knew there was a $5600 pre-payment penalty. ServisFirst did in three weeks what Regions did in six months and for a fraction of closing cost with a lower interest rate. Regions will gouge you with fees and penalties. They sit back and laugh because you pay it. They refuse to refund my pre-payment penalty even though they treated me horribly.

I have been a valued customer of this bank for well over six years and in that time I consistently noticed that during holiday weekends or days when Monday is not a banking day, they are not posting the accurate balances. When I assume that I have a certain amount, and this is with my checks and balances, Regions will change the date of my transactions so it would appear on that specific date I didn't have any money.

Currently living overseas as an US military dependent and had an APO, AP address for over 5 years. My APO, AP address changed and my check card expired. I notified the bank that I had not received my replacement card which they told me was mailed to my previous APO, AP address. I informed them that my APO, AP address did change and requested a new card to be mailed to my new APO, AP address. The bank required a notified letter of the new address and other items which I sent to change my address and to be sent a replacement card. I waited another couple of months and nothing. I notified the bank again and they said that a card was mailed but when I told them I had none they asked for my personal information again over the phone (an international call I made) and the address was changed and a new card was to be mailed. Another couple of months later and still no card.

My account was closed due to an overdraft fee I didn't know I had. I just started a new job two weeks ago. I gave my job my bank information for direct deposit. My deposit was scheduled to be in my account on Friday. Thursday I found my account was closed because of the overdraft fee. I immediately paid it off. I was then told because my account had closed my paycheck would be sent back to my job the next business day, in my case it would've been Monday.

The bank charged me $180. When I went to ask for a reversal they stated they could not do this for me. The previous day the account was overdrawn $8.00 for a service fee I should not have had. They reversed that. Prior to that I had $5.88 in account I spent that had .56 cent in the account. The $5.88 was spent a week earlier and it was spent in $1 increments each time on Amazon. The bank reversed the $8 fee then turned around and charged me $36 for each $1 transaction resulting in them taking my $180. I have also had the problem with the ATM taking my money and card and them not offering a credit. I HATE THIS BANK. I also bank at another institute, that is a lot better than this **. I am a single mom with six kids. I NEED MY MONEY BACK. And that $180 they took that was for my food for my kids not to mention gas for car and bills.

Today I was depositing $490.00 in the ATM. The machine give me a receipt stating there was an error and the transaction wasn't completed. But ATM keep my cash and my atm card. Immediate I walk in the bank to resolve the matter and the bank rep told me after finishing the report that "they" will credit MY money after the investigation is DONE. It could take 48 hrs to unknown days to resolve. Here are the facts. Today is Friday afternoon to be exact 2:44 pm. The reason I was depositing my money was to pay for my phone bill and to have money for gas and for other basic necessities. And they not even offer to credit my account until they finish the investigation on their faulty ATM machine.

When I opened my checking account they signed me up for a rewards program with a $10 annual fee. I discovered both the fee and that I had been signed up when the charge appeared on my statement. I cancelled the program immediately and requested a refund as I was within the 45 grace period for cancellation. 3 weeks later I am still waiting to see the credit. Since my local branch seems unable to handle the refund, I tried to call the 1-800 number which asked for 'a phone pin,' which I did not have. So I called my local branch (again) and asked how to get this pin and was told to call the 1-800 number and enter 0. I told the receptionist I did that and it continued the loop of 'input acct. # and phone pin'. Her reply: "It works for me". Worst customer service I have experienced in years.

I have banked with Regions for many years. My husband retired in June so we now have his retirement fund. In July we deposited a check over $5000.00. They tried to put a hold on the money for almost 2 weeks. I called James personal banker and he removed the hold. However three weeks later we deposited a smaller amount, again a hold. They want to control the spending of our money. There is no other reason because the check was drawn on a major bank. The same bank our other check came from. I have also experienced them holding paying a check until you haven't any money in your account. Just to charge you a fee. Oh they were nice enough to let me have $200.00 of my money. However I'm nearly out of my insulin and it cost over $300.00. I'm a 66 year old female. I can't wait for it to clear the bank so I can take my money and run to another bank.

Mobile access declined my accurate sign in, locked me out of my account. I called customer service, spoke for 40+mins, was assured issue was fixed. Never able to use app without same exact issue occurring. Closing acct. Branch employees are lovely, but online banking is all I use. New customer, bad experience.

I learned early on to check my checking and HELOC accounts daily, to make sure Regions had not taken money out overnight. They have a myriad of hidden fees that they use to justify removing money from their customer's accounts. For example, there is a low-balance fee of $20 per month if your checking account balance drops below $25K. Most recently, we sold our home and paid off our HELOC during the closing of the sale. We overpaid by $1,100 and were promised a refund check for that amount. However, the check we received is for $524. No one at the local branch or the Customer Service department can explain where the other $600 went. They just say it went to "fees." What fees? No one can answer that. I am closing my checking account at Regions in order to protect my money from these bankers.

I have been with Regions for 5 years. I moved from NY to FL in 2010 and Regions was the first bank I opened an account with and boy do I regret it. Since then they have taken so much money from me. The first time they charged me almost 400 dollars in NSF fees, they took care of me and refunded it leaving me only to be charge of 36 dollars. OK, on these one time they charged me 380 in NFS fees they refunded one friggin charge of 36 dollars because they couldn't do anything else.

I have banked with Regions off and on for over 10 years. 2 years ago, my wife and I opened a checking and savings account. We have hefty, daily deposits and had a good relationship with Regions bank in East Tennessee. This year we have traveled all over, using our Regions card. 4 weeks ago, we went to Las Vegas, aside from that we have had nothing abnormal on our account aside from disputes on ACH from our credit card company.

A company is putting through an unauthorized charge on my checking account, which they said they cannot stop once it is in process. I called Regions and they said since it is not showing on my account, they cannot do anything. I'm on disability and cannot afford my money to be tied up for who knows how long! They refuse to help until the charge goes through and I am charged the $36 overdraft fee since I don't have money in my account. I will be taking my business elsewhere!!

Regions is a JOKE! I deposited cash in atm on 07/26, went to the store 10 minutes later to buy mom a birthday gift & card was declined. I called Regions, waited on hold 15 mins and rep told me since my account was overdrawn by 2 cents I have to wait up to 48 hours for the money to post to account. Why do I have to wait 2 days for cash to post? I can't wait 2 days for my money! I have a health insurance bill due, a car payment, I couldn't get my mom a birthday gift because Regions is holding my money over 2 cents! Smh, get it together, Regions. Once the money post to my account I will be closing my account. Never have I had to deal with such Tom Foolery, what a bootleg bank, smh.

I transferred money into my account to cover my transactions that I processed over the weekend. On Monday, I had a pending transaction that hit my account that was not scheduled to come out of my account until Tuesday. Regions charged me $216.00 in NSF fees and here the reason why. They claim that the pending transaction that I had the money was put on hold for that transaction first.

In early July 2015, I had a returned check from Publix. Ooops my bad. The bank charged me a $36.00 fee, even though they did not honor the check, which I found surprising given the small amount and my history with the bank. Ok, I DID write the check and made an error. Publix re-deposited the check and it cleared. Now Publix debited my account again for $30.00 for its fee. Regions honored the charge, but charged me a $36.00 NSF fee. I objected to Regions given that I have no control over when Publix debited my account. And my account received a healthy deposit THE SAME DAY. Regions refused to waive their second $36.00 fee. Which I find quite unreasonable. This bank has been a continual nightmare.

We have been customers for 30 years or more at Regions. Also having a mortgage we are excellent customers. So when they mistake of the family using the wrong card at the right time as many bills I was paying came in on this account normally used for bills, the $200+ fees started racking up over the end of week. The weekend and Monday I saw what was happening as I hadn't received notice from them and they said, "Sorry." Well they did say snail mail was on the way... 5 days since and no snail mail. They don't do sms texting or phone calls according to customer services. Don't bother, we will be moving all to our Credit Union.

I used our company credit card to pay for a major order. The bank deducted the funds. Ten days later they added the funds. Ok there must be an error. Fifteen days after that they deducted the funds, NSF my checks and charge me 300 in fees. The bank took no responsibility and insulted me by telling me to keep a ledger.

I wrote a check to my mother, who is 73 years old and never been accused of anything in her life. She presented the check at Regions bank in Cornelia, Ga and they accused her of forging my name! She became upset, they copied the check and her ID and this made her think she was in trouble, all of this still refusing to cash the check. I called the bank that afternoon and blessed them out for making my mother cry. They said they were just doing their job. "Due diligence" was the exact quote. I had more than sufficient funds to cover the check. They just felt like giving a 73 year old woman a hard time because she walked into the bank and wanted to cash a check. If she had been a younger person and deposited the check in the arm, no one would have ever compared signatures on the check and signature card.

Regions Bank closed my personal account after 45 days of opening it. They claimed a copy of my lease and a printout from Citizens Gas stating my account information wasn't enough proof of residency. All of this happened 45 days after account was opened. I was never notified of my account being frozen until I went into the bank and within 1 business day I was given no option about providing further proof of residence. The only option I was given was to withdraw my $11,157.00 and carry it out of their local branch all within 6 hours. Way to go Regions Bank. Their commercial should really be about following me and my experience with them not about them caring so much about their customers. Way to put your customers in danger. Bad business Regions.

Was allowed to file a claim for fraud on our account 1.5 months after the initial call only to be denied for non-receipt of papers which I have fax confirmation, then denied for pattern, doesn't follow fraud profile, and I have only 60 days to dispute when the dispute was finally set up on day 65. Wow. I tried to file this claim and was denied! Secondly you don't tell me I made the purchases totally over 600 when I live 3 hrs away from the business and I know where I was at on that day! I assure you that no more money from me will go to your bank and I plan on taking my account elsewhere!

Regions Bank don't have any interest in helping anyone. They want you to trust them with all your money but they don't trust you enough to give you a small loan. That is **! We have two checking account and a savings account with them and never had any issues till now. We have excellent credit and could not get a small signature loan with Regions. We no longer trust Regions without money. They obviously have no trust in anyone or themselves.

Regions has moved my account around clearing transactions, and because my husband and I both have cards.. His transaction didn't hit the bank till the next day and I didn't even opt in, but still transactions that has already went through. I had been charged for $446 of fees!!! I was only supposed to have went over $10 in my account but regions is saying they even thought I didn't opt in, I still was by their agreement. I had to walk away in tears because I worked over 50 hours and they took it all over their mistake and I don't get help and welfare or even have family that helps. I'm just out of luck and that's what is so sad that a billion dollar franchise can do this to middle class workers!!

My account had some money when I used before overdraft was to take place but when I did withdraw an amount I knew that last draw would cause an fee but instead the bank charged me fees for amounts that the money I had did not count. I feel this is because of direct dep. they say they only post on weekdays and all my debts were charged from that as if my money what was there before the last withdrawal did not count. Just taking people money and charge them while they take.

Transactions will be cleared one day then the next they will OD the account and charge OD fees for the same CLEARED transactions. This is ongoing. I can't get a break.

I made a deposit today of 608.33. I had an overdraft charge of $186. After they got their money they informed me that I could not have access to the remaining money for two day. I explained to them that I was flat broke and out of gas and food. They did not even try to help me. I am done with regions. I recommend to everyone choose a different bank. They are crooks.

At first they were nice and they acted like they cared but as time went on I would go inside and get money out...They never remembered my name. I ended up closing my account after I was told that a fraud check had gone through my account, then told that I wouldn't be able to get my money for another 5 days! I have bills to pay and things I had to do. They left me with no money for another week (I get paid every other week). I needed to get gas and pay my rent. I told the manager that I was a student. And that I had things I had to pay. He then said, "I understand and I can't release your money to you," that it was up to a different dept.

I have been with Regions for almost ten years. Initially, I really liked them and had excellent experiences with them. Over the last few years though, things have gone downhill drastically. It started when I went to get a mortgage loan. They screwed around for weeks and I almost lost the house I wanted because they couldn't even do a simple pre-approval (I have excellent credit). I finally went elsewhere and got pre-approved the same day. So fast forward a few years to now and I thought I'd give them a second chance to take out another small loan. Wow, was I wrong for that!

I called today because I couldn't access my account online. So two phone calls later and then put on hold for 29 minutes, I hung up. I'm fed up! I've banked with Regions for at least 20 years and time and time again, I've said I'm leaving. Well this time, I mean it! Over the years and once the branch closed in Wilmington, NC, things went downhill faster than you can say no. No customer service operators available and then if you reach one, they are powerless, have an attitude or clueless. Like the last customer service lady... I clearly explained that I couldn't get pass the security question. 15 minutes later, she's transferring me to online support... That's what she should have done in the first place instead of giving me a passcode to a page I can't access (due to the security question). Life is too short for this, and there are sooo mannnyyy banks. GoodBYE Regions!!!

Regions is a rip off. Their ATM machines are out dated in the small cities. They make money off of NSF and we let them. They don't give you a sufficient grace period like most banks because in the south they have no real competition.

I'm a disabled senior citizen, was recently hospitalized 5 times in ER. Had to use vending machine. 1.50 x 3 Regions charged for 3 separate overdraft fees. 6 in one night 218.00. No calk, no text messages.. Refuse to help me. I'm on SSDI. I am changing banks, they should NOT LET A TRANSACTION GO THRU. I'M MF insufficient funds... Period.

My mom and I have been customers with Regions for years. The other day I went in as I have on numerous occasions to deposit money into her account. I knew the front desk manager and he knew me. I went to the window to complete the transaction but I didn't have the account number as has happened to me before there and at numerous branches. The operations manager was at the counter and would not let me deposit money into my mom's account without her number. I told him that he could verify who I was with the front desk manager who was present. He told me it didn't matter that unless I had the account number, I would not be able to deposit even though he could verify me, my account, my mom's account, verify that she was my mom, that I had deposited money before etc. - it didn't matter if I didn't have the account.

I have had a account with Regions Bank for 4+ years. Recently in March $500 was taken out of my account by an unknown company. I set up my account to send me a text when a transaction has been made on my account. I received that text while at work. I called the 800 number. They advise me that I had to wait 3 days for it to clear on my acct before they can do anything (Scam, scam). They should have been able to stop that transaction before it was cleared.

I had deposited money twice into my account within 2 days and kept track of my spending. Got down to $7.00 in my account with no transactions pending and did not spend any additional money out of my account and checked my account on my online banking 5/28/15 and I was negative $728.00 in the negative. Trying to figure out why and could not come to a conclusion so I checked my account again at midnight on 5/29/15 and then my account was negative 758.00 in the negative so I decided to go to my local bank that morning when they opened.

On May 20, I arrived at the drive thru on rr, which is the location I've used for years. Normally the same teller waits on me but unfortunately I had a girl that I'm assuming has a problem with different races. She was very disrespectful. I complained and no one cared, can't wait to close account. People of color never do business where we can't be treated equally and with respect. I've been a customer with this bank for over 15 yrs because I girl didn't know me, she refused to deposit my check without putting it on hold. Had cashed or deposited that same type of check there time after time. As I proceeded to go in the bank and talk with someone else, the girl l left the dt to try and continue to talk down to me. When I asked her name, she ask me if I could spell.

I dealt with two different tellers at Regions Bank. My mother recently passed and I wanted to ensure that her account was intact. My siblings moved checking to another bank and we realized some automatic drafts had not stopped. In the morning, the teller told me that a deposit would show up overnight. I went back a second time and was rudely greeted by a teller with long brown hair. She took my check and when I asked if it could be immediately credited, she told me that I would need cash.

I attempted to deposit money after night shift. My account was not overdrawn but I knew the balance was zero. The ATM is on Battlefield and Ingram Mill road in Springfield Missouri. By morning I still could not deposit so I went to a branch across town. That ATM accepted the money but of course I was overdrawn. Only $3.83 cents but Regions seems to find ways of causing overdrafts.

I'm a person who checks account everyday for pending transactions! Well on 5-13-2015 I have none. I know I have enough to make till payday. Well low and behold I check my account at midnight today. Apparently a charge came through from 20 days ago which I thought was paid. This did not show on my account pending as of 5-14-2015 but I have two overdraft fees as of 5-15-2015 which only appeared after 12 am which my account was not in the negative when I checked at 10 pm. So now I have two fees for an 8 dollar charge!!!

$82. The bank for some unknown reason will clear the largest debit first even though it was the last to hit the bank. This leaves me with two overdraft charges. The debits were paid.

This is the second time this has happened to me with Regions. Online banking says one thing, their "account" at the bank says something different. Then when things hit the account at midnight, they choose which goes first. This time they charged me $180 in overdraft fees although my direct deposit paycheck hit the account the same time as these charges ($7.99, $7.00 and a $10.00 transfer to my son's Regions account). When I look at my account, I see three items that hit and were not covered - but this is their response to me:

I was reading on the internet about how Regions has been clearing larger checks then overdrafting on the smaller ones and holding checks/transactions to manipulate an overdraft that they can charge and I realized that this is what has been happening to me - as I suspected. I live paycheck to paycheck with this particular bank and check my balance every day. There would be nothing for a couple of days then BOOM! Big check and iTunes 0.99, Starbucks 5.99 charge, etc each with big overdraft. I am glad to see that others have had this problem and that I am not just imagining this. I have to admit that I have had an occasional overdraft due to my own fault but with this manipulation scheme they have, I have lost a fair amount of money. I am so over Regions. Leaving soon.

I had a dispute with my business account. I was charged 252.00 dollars for fees of overdraft and took all the required material needed to dispute. This happened in February. Here it is end of April and I still do not have the issue resolved. In process of trying to resolve this I have been hung up on by my banker at PCB, FL. I use to would refer anybody to regions but now I would say go to another bank because regions loves to charge fees for everything.

I've been a Regions customer for over 5 years and I'm very upset. This morning I was charged a fee for a check that clears on my account and I had the money in my saving account. After months of telling them I needed overdraft protection. Last month the same thing but they did return my money only to charge me a 16 dollar fee. When I called the call center the rep got mad because I told her I'm taking all my money out and going to another bank because they are scammer. All these years of the drama will finally end today. Thanks Regions for pushing me to another bank Fifth Third to be exact.

My business has had an account in good standing with Regions (AM South) since the beginning of my business venture. Going into the 10th year. I have required very little of their services, but it seems that when I do, I am met with substandard service. I wanted to increase my Visa limit a few years ago. That was handled poorly by the Regions staff, the paperwork filled out by the staff was not suitable for the request, and subsequently I was turned down 2 1/2 months later. By that time, I had received another card by another banking establishment hassle free. When fraudulent charges appeared on my Visa statement from someone traveling to several mid-eastern countries, there was no alert, and because Regions can't attach my Visa to my online banking, I cannot monitor. There is something wrong and no one has addressed.

When I was with Bank of America, I never had a problem, they even let me over-draft my account up to $500 dollars as if I had a line of credit, and gave me up to 30 days to pay it back.. Regions customer service keeps telling me one thing then the truth comes out and ends up costing me over $100 in fees. You can see by their recording when you call their phone line after hours: "Our offices are closed for the day. Our business hours are Monday through Friday until central standard time, and on Saturdays from, until central standard time, and on Sundays from, until central standard time. Thank you for calling Regions Bank. Goodbye." Exactly like that, no hours stated.. What a joke..

I plan on filing a petition against Regions as they have not followed suit with other big banks and stopped the way they processing checking account transactions. A customer can have the funds in the account to cover the "pending transactions" however they pick and choose largest to smallest and process in this manner. Other large banks have also been petitioned and filed against and customers have won their case. Look for my post on Regions Facebook site and let's band together to get this resolved and stop Regions from doing business in such a way that digs a hole for their customers. Regions = PROFIT off customer to the highest level.

When I started with Regions it took about 2 months for them to send me a checking account visa cc and once I lost my card which was about 3 weeks ago I ordered a new one. I have not seen my card and is very upset because they always tell me that they have sent it. They are very inconvenient.

This is the second time I've made an after-hours cash deposit at an ATM to make sure my account had enough balance for my mortgage and has eaten my cash and card because service is not kept up. I needed the money in as of 8 am on the next business day but the claims department said it would take up to 2 since they do not service or own their own ATMs! Long story short, 2 weeks of putting in claims and making calls to get my money back which should've only taken 1 business day... took over 2 weeks. Stay the hell away from Regions! O yeah, I forgot to tell you that even though I've been with them for 6 years we still get treated like crap.

I'm disabled and I received my money from disability on the 3rd of each month. My husband and I were struggling for 3 weeks because he was recovering after losing a leg and obviously he was not working. So when the 3rd of the month came it was a relief. So we decide to go and have breakfast at Dennys. When we went to pay after eating the card declined TWICE. I told the waitress that I will go to the bank because there must be a mistake. At the bank I explain the situation to the teller (I was shaking and crying of embarrassment, felt bad for my husband was waiting for me at the restaurant waiting and ** for what happened) the teller explained me that because I did not have any balance in my account they hold my money for 24 hours. Since I was so upset, she made a phone call and I was able to withdraw some money from them. I never had this experience with any bank. It was a very bad experience for me and my husband.

I opened an account online with Regions two months ago, and made my initial opening deposit. I was told that my debit card would arrive in 7-10 business days. A week later, I received a call from Regions stating that they required additional information and I needed to bring my ID, social security card, and a utility bill with my current address. The next day I went to my town's main branch and provided all of the information to their Customer Service manager. The following day I received a call from the manager saying that the utility bill did not scan properly and that I would need to bring it in again. That day I again went to the branch during the ridiculously small window of time they are open. The manager then scanned my ID, social security card and utility bill again. It looked as if everything was going to be okay.

It is amazing Regions actually hasn't filed bankruptcy by now. EVERY time I call, there is a wait time of between three and 15 minutes. Often when I call the person I'm talking to has to ask the same questions I've already answered upon opening the conversation. If you only have an auto loan, you cannot access this account online. You cannot make a payment online. I've been told more than once that the people doing their telephone support cannot even note the account... even that you called, let alone anything that you want them to note the account with (for instance, a note that you called and made a payment arrangement). The last time I called, to make a payment, it sounded like I was talking to some female thug. I sent one of my payments by overnight mail so it would arrive on time. The tracking said it arrived, but they still posted it late. I would never recommend this bank to anyone, for any purpose.

On March 4 I went to my Regions ATM to make a deposit. To my surprise my ATM stopped working while I was using it and kept my deposit of a check and cash and debit card. I went into the bank to make a claim and reorder my debit card. The customer service lady proceeded to order my card and started talking to me about home loans. I let her give me her card and once again asked her was my card ordered and sent out, she let me know that it was overnighted and I will have it no later than Monday or Tuesday. I check my mail on the 10th of March and did not see my card. I waited till the next day that evening and called the customer service 1 800 number and reported that I have not seen my card and how long will it be till I get it. They regretted to inform me there was never a card sent out and my old card was still active. Once again they apologize and said my card would be to me no later than the 13th.

Went into Horn Lake Regions bank to get a loan for 4K and also see about increasing line of credit. Told I could get both only to find out I got the 4k loan but denied the increase. If you use this bank, get it in writing before taking out the loan. Now I have to move 65K from them to another bank because I don't trust them. My credit score is 741. They just want me to get me to refinance and that is why they try to make your credit look bad, to get more "money" business from you. Also the rep told me Regions don't care if you're an every day customer.

I went to make a deposit tonight to have it rejected. After scratching my head as to why it wouldn't take my cash or check deposit I called the 800 number to be told my account had been closed for having a zero balance for TWO DAYS!!! Really, I have been with this bank for 5 years direct deposits and you get offered over draft protection to have it taken away. They charge you for using the ATMs at their own location... Now I have to go up and either argue with someone or have my checks lost and delayed possibly a week or two! If this doesn't take the cake! This bank is a joke. I'm sorry I stayed as long as I have and word of this mouth will be told to anyone who will listen! Stay clear of this bank! Fees fees fees will eat you alive and don't go to a zero not negative just zero for two days! I can't give it a star at all!

I had the most horrible experience with some lady. I call around 7am east time on Wednesday, 11. When you suppose to call a company and you are a client, you are expecting for a good customer service but unfortunately she make me feel awful. She never help me and almost make me cry. When I ask for her name she said ** and of course I ask for her last name. She laugh and said “I don't need to tell you.” For me, this kind of employee who think the life is a joke they not deserve a job. I hope soon she will fire. Or regions bank will start lost clientele. I will love to get more an email about my complain because I feel frustrate.

Online bill pay rigged to post bills hours before paycheck credited. Causing overdraft fees. Largest bills post first taking out the most amount so all smaller bills overdraft after fees. We have been with regions for 10 years. It's just gotten worse. Cancelled bill pay however now it's outsourced so the company can charge account as many times as they like. For instance my car loan went through at midnight, paycheck wasn't posted until say 12:15 with other bills so there was a fee. Even though check is supposed to go through on Thursday night and bills are set up for Friday. So when you get 10 bills going through like that it adds up.

I was online one afternoon looking for a gas fleet card for my business. I came across the Chevron Texaco corporate card. I filled out the credit app and within moments was approved. I waited almost 3 weeks for the cards when I received a phone call from FEDEX stating that the sender had the wrong address. I gave them my home address to deliver the cards. When I received them I activated one of them. The automated system told me that the cards are on a net 7 day pay off! I was shocked. I have never been on a 7 day pay off before. Most companies give you a net 30 to pay off the bill.

I have been a customer of Regions for 3 years now and I have had numerous occasions where the bank charged me NSF fees even tho the funds were in my account and MY money is what paid the merchant. Not Regions! This week for example MY money paid for every transaction but bc it posted late (due to Regions CS being closed for the weather) they charged me $216 in NSF fees and refuse to assist me even tho I am a long time customer and my acct has $500 or more post to it every week! I absolutely hate this bank and will tell everybody I come in contact with not to use Regions! I will be closing my acct this week once my DD is transferred to my BBVA acct. #leaveRegionsAlonePPl!

I had an account for about a year with Regions Bank. When I realized that they were not open on the days I could get in to do business I decided to open an account somewhere else. I did not close the account but it was not negative and I never used the account. Of course they locked out my bank access and charged me fees. It took two months to notify me of the charges and by the time I could respond to them, they forced closed my account.

Regions' security department made aware my check card had been hacked/cloned and instructed me to visit the local branch. Upon my visit to the local Snellville, branch manager requested I return on a specific date/time after she could not answer some questions. However, upon my return at the requested time, it was clear she requested the police be there. Moreover, the Snellville Regions branch manager on February 20, 2015 has acted to close my account effectively on March 05, 2015.

I had bill pay under the old online system and didn't touch it for a while. The last time I made a change was a couple of years ago. Now I need to make changes to my out-going payments, and I can't figure out how to get to my old bill pay choices. It looks like the new "improved" system is making me enter everything again, but it is still taking out the existing scheduled payments, so this older bill Pay is obviously in the system somewhere. I want to get to it without completely re-establishing all my automatic bill pay and make sure Regions doesn't make any multiple payments. The long wait time indicates that this is a ridiculous mess.

After February 19, 2015 Regions Bank will never have to worry about me dealing with them. I'm actually trying to sue them now. They allowed my income tax refund to be deposited into someone else's account!! My name was on it and after speaking with several regions agents still no help. They were rude and disrespectful. The agent even told me he see where my funds were deposited into the wrong account but there's nothing he can do and that they can spend my money. I contacted the irs and they gave me a trace number for my money and said regions should be able to transfer my money into my account since they accepted it and wasn't suppose to because my name wasn't even on that account they deposited in. Regions still said no. So now I'm waiting on this issue to be resolved which it looks like it's not gonna get resolved!! Do not bank with them I'm warning you.

This is the worst bank ever. They process transactions however they see fit to get the most overdraft charges out of you that they possibly can instead of running the transactions through in the order they come in. There was a day where I had a balance of a few cents so I deposited $30 cash, not a check, cash and I went to the store and bought something for exactly $30 and they put a two day hold on the deposit and ran the $30 through and charged me $36 but because I didn't realize this I had deposited another $30 and went to the store and tried to run my card through for $28 and it got declined so I said, "Ok try it again" and I ran it through again and it got declined again so I went to the ATM to do a balance inquiry and when I tried it put out an error slip.

I have been banking with Regions for about six months now. I decided to bank with Regions because I was moving to go to college and there are branches in my hometown as well as the city I was moving to. This was the worst financial mistake I have ever made. Every bank branch I have visited in two different cities I have been treated as an idiot and a second class citizen. There are also ridiculous fees for using any ATM other than a Regions ATM every time I have been charged five dollars from Regions on top of the normal fees that come from using a different ATM.

I have had a small business checking account with Regions Bank for 5 years. 3 weeks ago I received a letter telling me they were closing my account. It is no small project to turn my small business auto payments over to a new bank. My average balance with Regions was around $15,000 and they refused to give me any reason why the account was being closed. I visited the local bank where I know the people well and they would or could not tell me why. Don't do business with this bank. Just when you think they are great, along comes this.

I own my own business, and receive checks for payment that are usually deposited in my bank account (not Regions). Occasionally, an individual will pre-pay for services with a personal check, and I go to the bank, it is written on to cash it, to make sure I get paid. Today at Regions, they demanded that I pay a 1% fee to cash a Regions customer's check, because I am not a current customer. Fact is, I was a customer, but they took my accounts at Regions and sold them for a profit to Morgan Keegan. This is an opening for a class action, as I had no choice in the change of fiduciary, but was not informed of the loss of my privileges as a Regions customer.

My warning is do not use Region's bill pay unless you have money in the bank when you schedule the payment. I setup my mortgage payment to be paid on the February 13th (payday) using the bill pay. Regions sent the payment too early and it was processed on the 12th. Now my account is overdrawn and they have sent back the check. The customer service guy was not helpful and he said it was my fault. He would not let me talk to a manager. Poor customer service.

I received an email to try a facial product RISK FREE. The items arrived with one vial empty and the product burned my face. Called Hydroxatone and got RCA numbers, returned all sent via USPS and have proof of delivery 11/28. Charged anyway Dec 16 and again in Jan (although Regions knew there was a problem!). Contacted bank immediately mid-Dec and told to contact supplier again. Did that with NO results. Went to local branch with ALL info and PROOF OF DEL and quite frankly have been treated like I am the scammer rather than the victim I am! Have had to return to the bank twice (I am 83) and gone over and over, made copies, sent to corp., and STILL DO NOT HAVE NEITHER OF THE WITHDRAWALS returned. They further said some keep and use, but I have PROOF OF DELIVERY!

I hate Regions bank. I will be moving my account from them - atm $2.50 to get your own moneys!! I was banking with Chase but relocated and there was never a atm fee!!

I want to make it clear, if I could give this bank a 1/4 star I would, but unfortunately I had to give it 1 star and trust me...they're lucky they got that. I had a transaction from Google Wallet that I did for $100. I later cancelled that transaction and Google Wallet emailed me to confirm that the transaction was canceled. No money should have came out of my account because I canceled the transaction same day. Well, the next day Regions went and took $100 out of my account for that transaction. I explained to them that I canceled the transaction and they said that Google never canceled it.

I live in MS and this is by far the worst bank I've ever dealt with! They wait until the last minute to take out money and charge overdraft fees like crazy! This bank gets so many negative comments when I ask people how do they feel about Regions! I withdrew all my money and transferred over to bank plus and I'll try my luck with them.

Regions is engaging in illegal activities and needs to be stopped. This is what happens: I buy Starbucks on the 14th of the month, two times in one day. One amount about $5, the other amount about $2. On the 16th of the month my account has $25.67. I spend exactly $25.00 on groceries so there will be 67 cents left so my account "IN THEORY" won't overdraft. What does Regions do? They post the Starbucks that I bought 2 DAYS AGO that has already been posted on the 14th and magically move both transactions to act like I made them after my account only had 67 cents so they can double charge me in overdraft fees.

We had 5 business loans totaling 22 million. In 2009 when development was hit hard by the recession, my husband provided Regions with individual payoff commitment letters plus a staggered closing schedule of one loan every 2 weeks. Because of a local attorney who has represented almost every bank we do business with, whom we tried to get disbarred, took out his vendetta against our credit and our ability to go back to work. Instead of regions taking a full payoff, the smart mouth banker and the rogue attorney chose to use government TARP to ruin our credit and the timing of their foreclosures was while my husband stood vigil over me while undergoing a 10-hour surgery at Mayo clinic and the next day an emergency 8-hour surgery due to a second recurrence of breast cancer, the banker and the lawyer accelerated the foreclosures during this time.

My husband and I chose Regions bank because we were moving out of state, and there was a Regions near our old home, and 2 near our new home. Setup was painless, and that was the only thing about Regions that was. We had started automatic deposits with our weekly checks and reimbursements. When we moved we had a VERY large check given to us for moving, from the company our deposits had come from. We were told that we wouldn't be able to draw on the check for 10 days!!!! Not great when you need that money to setup your new home. Then when we went in to add me to the accounts, as my husband had set it up, and I wasn't there, the banker only put me on the checking--not both the checking and savings as we instructed him, he seemed VERY incompetent and this proved it.

I walked into my local branch in Coral Gables FL to deposit a large bonus check drawn on Bank of America, and the check is from a very large and respected local company and local account. Mind you, for 3 years, I have a bi-weekly check directly deposited to my Regions account from this very company. I was told there would be no more than 2-day hold, but in either case I would receive a call form the bank officer I was dealing with. Not only did I not receive a call, nor did the funds clear, but I called in the morning and left a message and no return call. Had to go in person. BTW all branches have only a single 1-800 number listed. UNACCEPTABLE. I will be leaving very soon. Money is still on hold, 72 hours!

Looked at our account online this morning and saw an unauthorized withdrawal. Turns out Regions had decided to withdraw a double installment loan payment without our consent. Turns out if a payment is past due, they can and will do anything they want to. Now they are as happy as can be because our account is $50 in the red and they can charge us multiple overdraft fees. Had an account with regions for over 15 years, but I'm going to close it. Anything has to be better than this. They are bloodsuckers.

Tell if it's legal for a bank to charge me to cash a check drawn off of one of their accounts? My boss writes me a check off of his company account every week and sometimes twice a week and his bank his branch charges me to cash it.

Regions Bank charges excess overdraft fees no matter the amount! I've been charged multiple times by this bank rather than one fee. It is ridiculous. They also do not stand by their customers on fraudulent claims. They are the worst!!!

I worked for Regions for over 1 year and it was the worst place I've ever worked at. The people there don't care about anyone but themselves and their paycheck. Before I stopped working there about a month before I was out getting groceries and I forgot my wallet at the store. Someone had used my debit card and attempted to use my checks. I reported it the day I found out I was missing my wallet which was the very next morning. They made it extremely hard for me to even get my hands on an affidavit to dispute the charges and try to get my money back and they wouldn't change my direct deposit or freeze the account!

My 22 year old son had a Netflix account which incorrectly charged his debit card $8.61 when it should not have been charged. This issue also happened 2 months ago and was resolved with Netflix crediting back all the fees and Regions also at that time. It took a month to receive the overdraft fee. Now, the same issue is back, Regions charged his account off and closed it because they did not want to credit his account when the credit was due.

I've been banking with Regions for the last five years. Up until a month ago I had no issues. Then all of a sudden I'm stuck with $500 in overdraft charges. Went to the bank to only have the guy laugh at me. That's when I asked to speak to the Bank manager. He gives me her card & says she's "conveniently" unavailable. So I sat up at the bank for three hours while I watched her walk by me at least a dozen times. So I leave & call the complaint line to only get info on an account I already know about. So this mess happens again & I go up there today to point out that the $200+ overdraft charges were bogus. I wanted to speak with the manager. "Oh she's not here, she won't be back till after 1 pm. Can I have her call you?"

I went to cash a Regions bank check at Regions bank. 100 dollars. I was told they need a pic id and a finger print. Gave pic id and put a thumb print on back of check. I was told the print had to be on front of the check. Put a smudged print on front then a good print. I was then told I would not be served because I was rude for putting 3 prints on the check. I called their corporate office. Told them what happened. The next morning I am asked to go back and cash the check and the BANK MANAGER would take care of it. I went back, no bank manager, just a head teller. No problem. I ask to cash the check. I am told they would need picture id and a finger print....and now it would cost 10 dollars in bank charges on one of their checks. I said that sounds kind of high, then all of a sudden it's 2 dollars. Be careful of this bank, be very careful. I think there is something fishy going on with this bank.

I have no docs handy but I have been charged somewhere between 1 and 2 thousand in overdraft fees in the past 3-4 years or so. Admittedly I could use some lessons/better money management skills, but $36 per transaction, initially and every three days thereafter up to 6 days, (3 times) is astronomically excessive. Let's say just 1/10th percent of total clientele equals 1000 customers. If 1M clients, just 1 out of every million, overdraw daily, and are charged $108 daily, as a SEPARATE group of over-draftees reach the 6th day, each day, (3rd overdraft hit on any initial overdraw), that would work out to $108,000 daily, or 3,240,000 monthly. Let's cut that in half to just 1,620,000 monthly. Annually, by these figures that would be 19,220,000 in overdraft fees. It could be lower, or much higher, considering I only figured the fictional company to have a paltry 1 million clients. I could be wrong but I feel these to be very conservative estimates/figures. $12 to $15 would be sufficient. And just once would be enough.

Regions has the WORST customer service I've ever experienced, it's almost impossible to get an actual human on the phone so if you need to handle an issue or have a question about your account you're forced to actually go into the branch! There have been times when I couldn't use my money because they were having technical issues. My account went from 500 dollars to 0 and stayed that way for a couple of hours until the funds decided to show back up, this happened not once but twice! I'm very unhappy with this bank and I'm considering moving to another bank.

I have two overdraft fees on my account but yet have funds available. I am confused on how it is that I have available funds but the bank debited my account for NSF fees. Looks like I am not the only one that's had this problem. I keep my account in good standings. However, this is seriously making me think about moving to another bank. Regions should try to keep their loyal customers happy. You can look for more complaints about this same issue and same date.

I check my account daily online. This weekend we had over $1400 in account...available funds. We spent a little over the weekend, so decided to check it again on Monday night. We had $1299 available funds, with the few small expenditures we had made over the weekend. I was expecting 2 large checks to come through on Monday, however, when I checked Monday night, they had not come through. I was glad because I would have been a little short. We have several accounts, so I just transferred enough from our savings to cover the incoming checks.

Regions Bank employees are cold, rude, inconsiderate and callous. I hate dealing with them. It is hard to write this and stay calm because of the way they've treated me.

I was in a joint account with my Mother 22 years, I then opened my own account. My last experience showed all my transactions had cleared and 1 was pending. I had it balanced to the penny, so I made a deposit to cover the pending transaction and they held my deposit 2 days. THEN had ALL the approved transactions back on pending to reflect my balance as they double dipped then ran them through AGAIN, charged me NSF fees THEN placed my deposit it and THEN put the same freaking pending transaction BACK on my account to charge MORE fees. How does something show pending, disappear then reappear with more fees. I'm a single Mother living paycheck to paycheck. HOW do you people sleep at night. I pray God's vengeance on you. You're are nothing but thieves. This bank HAS to be investigated and FORCED 2 pay people the they stole from them. THIS IS RIDICULOUS. The sad thing is as long as they're able to do this it reports on your bureau and other banks WON'T give you a chance. Regions is going to Hell on a scholarship.

I was charged 72.00 in overdraft fees when I still had 80 cents in my checking account that from weekend they tried to say it was pending charges from weekend. But thing was with all charges cleared I had 80 cents in my account but they still charged me 72 overdraft fees and that was from weekend spending. I on Monday morning made a deposit, went to lunch, spent 12 dollars which of course I overdraw from 72 dollars that I still can't see where I was overdrawn on 2 outstanding balances because have not spent any money and suppose to have 80 cents in bank. So now after lunch which is 12 dollars which is still pending and I have deposited money on the same, I am charged another 32 dollars. I went to bank but of course they tried to say it was pending charges and I had copy printed out daily from my account showing I had 80 cents in my account when charged 72 in overdraft fees + the other 32 they charged me for 12 dollars. Long story short, they refunded me 36 for 12 which would not have been overdrawn first place if they had not screwed me. I am so about to change banks.