Regions Bank Reviews

Today I was depositing $490.00 in the ATM. The machine give me a receipt stating there was an error and the transaction wasn't completed. But ATM keep my cash and my atm card. Immediate I walk in the bank to resolve the matter and the bank rep told me after finishing the report that "they" will credit MY money after the investigation is DONE. It could take 48 hrs to unknown days to resolve. Here are the facts. Today is Friday afternoon to be exact 2:44 pm. The reason I was depositing my money was to pay for my phone bill and to have money for gas and for other basic necessities. And they not even offer to credit my account until they finish the investigation on their faulty ATM machine.

When I opened my checking account they signed me up for a rewards program with a $10 annual fee. I discovered both the fee and that I had been signed up when the charge appeared on my statement. I cancelled the program immediately and requested a refund as I was within the 45 grace period for cancellation. 3 weeks later I am still waiting to see the credit. Since my local branch seems unable to handle the refund, I tried to call the 1-800 number which asked for 'a phone pin,' which I did not have. So I called my local branch (again) and asked how to get this pin and was told to call the 1-800 number and enter 0. I told the receptionist I did that and it continued the loop of 'input acct. # and phone pin'. Her reply: "It works for me". Worst customer service I have experienced in years.

I have banked with Regions for many years. My husband retired in June so we now have his retirement fund. In July we deposited a check over $5000.00. They tried to put a hold on the money for almost 2 weeks. I called James personal banker and he removed the hold. However three weeks later we deposited a smaller amount, again a hold. They want to control the spending of our money. There is no other reason because the check was drawn on a major bank. The same bank our other check came from. I have also experienced them holding paying a check until you haven't any money in your account. Just to charge you a fee. Oh they were nice enough to let me have $200.00 of my money. However I'm nearly out of my insulin and it cost over $300.00. I'm a 66 year old female. I can't wait for it to clear the bank so I can take my money and run to another bank.

Mobile access declined my accurate sign in, locked me out of my account. I called customer service, spoke for 40+mins, was assured issue was fixed. Never able to use app without same exact issue occurring. Closing acct. Branch employees are lovely, but online banking is all I use. New customer, bad experience.

I learned early on to check my checking and HELOC accounts daily, to make sure Regions had not taken money out overnight. They have a myriad of hidden fees that they use to justify removing money from their customer's accounts. For example, there is a low-balance fee of $20 per month if your checking account balance drops below $25K. Most recently, we sold our home and paid off our HELOC during the closing of the sale. We overpaid by $1,100 and were promised a refund check for that amount. However, the check we received is for $524. No one at the local branch or the Customer Service department can explain where the other $600 went. They just say it went to "fees." What fees? No one can answer that. I am closing my checking account at Regions in order to protect my money from these bankers.

I have been with Regions for 5 years. I moved from NY to FL in 2010 and Regions was the first bank I opened an account with and boy do I regret it. Since then they have taken so much money from me. The first time they charged me almost 400 dollars in NSF fees, they took care of me and refunded it leaving me only to be charge of 36 dollars. OK, on these one time they charged me 380 in NFS fees they refunded one friggin charge of 36 dollars because they couldn't do anything else.

I have banked with Regions off and on for over 10 years. 2 years ago, my wife and I opened a checking and savings account. We have hefty, daily deposits and had a good relationship with Regions bank in East Tennessee. This year we have traveled all over, using our Regions card. 4 weeks ago, we went to Las Vegas, aside from that we have had nothing abnormal on our account aside from disputes on ACH from our credit card company.

A company is putting through an unauthorized charge on my checking account, which they said they cannot stop once it is in process. I called Regions and they said since it is not showing on my account, they cannot do anything. I'm on disability and cannot afford my money to be tied up for who knows how long! They refuse to help until the charge goes through and I am charged the $36 overdraft fee since I don't have money in my account. I will be taking my business elsewhere!!

Regions is a JOKE! I deposited cash in atm on 07/26, went to the store 10 minutes later to buy mom a birthday gift & card was declined. I called Regions, waited on hold 15 mins and rep told me since my account was overdrawn by 2 cents I have to wait up to 48 hours for the money to post to account. Why do I have to wait 2 days for cash to post? I can't wait 2 days for my money! I have a health insurance bill due, a car payment, I couldn't get my mom a birthday gift because Regions is holding my money over 2 cents! Smh, get it together, Regions. Once the money post to my account I will be closing my account. Never have I had to deal with such Tom Foolery, what a bootleg bank, smh.

I transferred money into my account to cover my transactions that I processed over the weekend. On Monday, I had a pending transaction that hit my account that was not scheduled to come out of my account until Tuesday. Regions charged me $216.00 in NSF fees and here the reason why. They claim that the pending transaction that I had the money was put on hold for that transaction first.

In early July 2015, I had a returned check from Publix. Ooops my bad. The bank charged me a $36.00 fee, even though they did not honor the check, which I found surprising given the small amount and my history with the bank. Ok, I DID write the check and made an error. Publix re-deposited the check and it cleared. Now Publix debited my account again for $30.00 for its fee. Regions honored the charge, but charged me a $36.00 NSF fee. I objected to Regions given that I have no control over when Publix debited my account. And my account received a healthy deposit THE SAME DAY. Regions refused to waive their second $36.00 fee. Which I find quite unreasonable. This bank has been a continual nightmare.

We have been customers for 30 years or more at Regions. Also having a mortgage we are excellent customers. So when they mistake of the family using the wrong card at the right time as many bills I was paying came in on this account normally used for bills, the $200+ fees started racking up over the end of week. The weekend and Monday I saw what was happening as I hadn't received notice from them and they said, "Sorry." Well they did say snail mail was on the way... 5 days since and no snail mail. They don't do sms texting or phone calls according to customer services. Don't bother, we will be moving all to our Credit Union.

I used our company credit card to pay for a major order. The bank deducted the funds. Ten days later they added the funds. Ok there must be an error. Fifteen days after that they deducted the funds, NSF my checks and charge me 300 in fees. The bank took no responsibility and insulted me by telling me to keep a ledger.

I wrote a check to my mother, who is 73 years old and never been accused of anything in her life. She presented the check at Regions bank in Cornelia, Ga and they accused her of forging my name! She became upset, they copied the check and her ID and this made her think she was in trouble, all of this still refusing to cash the check. I called the bank that afternoon and blessed them out for making my mother cry. They said they were just doing their job. "Due diligence" was the exact quote. I had more than sufficient funds to cover the check. They just felt like giving a 73 year old woman a hard time because she walked into the bank and wanted to cash a check. If she had been a younger person and deposited the check in the arm, no one would have ever compared signatures on the check and signature card.

Regions Bank closed my personal account after 45 days of opening it. They claimed a copy of my lease and a printout from Citizens Gas stating my account information wasn't enough proof of residency. All of this happened 45 days after account was opened. I was never notified of my account being frozen until I went into the bank and within 1 business day I was given no option about providing further proof of residence. The only option I was given was to withdraw my $11,157.00 and carry it out of their local branch all within 6 hours. Way to go Regions Bank. Their commercial should really be about following me and my experience with them not about them caring so much about their customers. Way to put your customers in danger. Bad business Regions.

Was allowed to file a claim for fraud on our account 1.5 months after the initial call only to be denied for non-receipt of papers which I have fax confirmation, then denied for pattern, doesn't follow fraud profile, and I have only 60 days to dispute when the dispute was finally set up on day 65. Wow. I tried to file this claim and was denied! Secondly you don't tell me I made the purchases totally over 600 when I live 3 hrs away from the business and I know where I was at on that day! I assure you that no more money from me will go to your bank and I plan on taking my account elsewhere!

Regions Bank don't have any interest in helping anyone. They want you to trust them with all your money but they don't trust you enough to give you a small loan. That is **! We have two checking account and a savings account with them and never had any issues till now. We have excellent credit and could not get a small signature loan with Regions. We no longer trust Regions without money. They obviously have no trust in anyone or themselves.

Regions has moved my account around clearing transactions, and because my husband and I both have cards.. His transaction didn't hit the bank till the next day and I didn't even opt in, but still transactions that has already went through. I had been charged for $446 of fees!!! I was only supposed to have went over $10 in my account but regions is saying they even thought I didn't opt in, I still was by their agreement. I had to walk away in tears because I worked over 50 hours and they took it all over their mistake and I don't get help and welfare or even have family that helps. I'm just out of luck and that's what is so sad that a billion dollar franchise can do this to middle class workers!!

My account had some money when I used before overdraft was to take place but when I did withdraw an amount I knew that last draw would cause an fee but instead the bank charged me fees for amounts that the money I had did not count. I feel this is because of direct dep. they say they only post on weekdays and all my debts were charged from that as if my money what was there before the last withdrawal did not count. Just taking people money and charge them while they take.

Transactions will be cleared one day then the next they will OD the account and charge OD fees for the same CLEARED transactions. This is ongoing. I can't get a break.

I made a deposit today of 608.33. I had an overdraft charge of $186. After they got their money they informed me that I could not have access to the remaining money for two day. I explained to them that I was flat broke and out of gas and food. They did not even try to help me. I am done with regions. I recommend to everyone choose a different bank. They are crooks.

At first they were nice and they acted like they cared but as time went on I would go inside and get money out...They never remembered my name. I ended up closing my account after I was told that a fraud check had gone through my account, then told that I wouldn't be able to get my money for another 5 days! I have bills to pay and things I had to do. They left me with no money for another week (I get paid every other week). I needed to get gas and pay my rent. I told the manager that I was a student. And that I had things I had to pay. He then said, "I understand and I can't release your money to you," that it was up to a different dept.

I have been with Regions for almost ten years. Initially, I really liked them and had excellent experiences with them. Over the last few years though, things have gone downhill drastically. It started when I went to get a mortgage loan. They screwed around for weeks and I almost lost the house I wanted because they couldn't even do a simple pre-approval (I have excellent credit). I finally went elsewhere and got pre-approved the same day. So fast forward a few years to now and I thought I'd give them a second chance to take out another small loan. Wow, was I wrong for that!

I called today because I couldn't access my account online. So two phone calls later and then put on hold for 29 minutes, I hung up. I'm fed up! I've banked with Regions for at least 20 years and time and time again, I've said I'm leaving. Well this time, I mean it! Over the years and once the branch closed in Wilmington, NC, things went downhill faster than you can say no. No customer service operators available and then if you reach one, they are powerless, have an attitude or clueless. Like the last customer service lady... I clearly explained that I couldn't get pass the security question. 15 minutes later, she's transferring me to online support... That's what she should have done in the first place instead of giving me a passcode to a page I can't access (due to the security question). Life is too short for this, and there are sooo mannnyyy banks. GoodBYE Regions!!!

Regions is a rip off. Their ATM machines are out dated in the small cities. They make money off of NSF and we let them. They don't give you a sufficient grace period like most banks because in the south they have no real competition.

I'm a disabled senior citizen, was recently hospitalized 5 times in ER. Had to use vending machine. 1.50 x 3 Regions charged for 3 separate overdraft fees. 6 in one night 218.00. No calk, no text messages.. Refuse to help me. I'm on SSDI. I am changing banks, they should NOT LET A TRANSACTION GO THRU. I'M MF insufficient funds... Period.

My mom and I have been customers with Regions for years. The other day I went in as I have on numerous occasions to deposit money into her account. I knew the front desk manager and he knew me. I went to the window to complete the transaction but I didn't have the account number as has happened to me before there and at numerous branches. The operations manager was at the counter and would not let me deposit money into my mom's account without her number. I told him that he could verify who I was with the front desk manager who was present. He told me it didn't matter that unless I had the account number, I would not be able to deposit even though he could verify me, my account, my mom's account, verify that she was my mom, that I had deposited money before etc. - it didn't matter if I didn't have the account.

I have had a account with Regions Bank for 4+ years. Recently in March $500 was taken out of my account by an unknown company. I set up my account to send me a text when a transaction has been made on my account. I received that text while at work. I called the 800 number. They advise me that I had to wait 3 days for it to clear on my acct before they can do anything (Scam, scam). They should have been able to stop that transaction before it was cleared.

I had deposited money twice into my account within 2 days and kept track of my spending. Got down to $7.00 in my account with no transactions pending and did not spend any additional money out of my account and checked my account on my online banking 5/28/15 and I was negative $728.00 in the negative. Trying to figure out why and could not come to a conclusion so I checked my account again at midnight on 5/29/15 and then my account was negative 758.00 in the negative so I decided to go to my local bank that morning when they opened.

On May 20, I arrived at the drive thru on rr, which is the location I've used for years. Normally the same teller waits on me but unfortunately I had a girl that I'm assuming has a problem with different races. She was very disrespectful. I complained and no one cared, can't wait to close account. People of color never do business where we can't be treated equally and with respect. I've been a customer with this bank for over 15 yrs because I girl didn't know me, she refused to deposit my check without putting it on hold. Had cashed or deposited that same type of check there time after time. As I proceeded to go in the bank and talk with someone else, the girl l left the dt to try and continue to talk down to me. When I asked her name, she ask me if I could spell.

I dealt with two different tellers at Regions Bank. My mother recently passed and I wanted to ensure that her account was intact. My siblings moved checking to another bank and we realized some automatic drafts had not stopped. In the morning, the teller told me that a deposit would show up overnight. I went back a second time and was rudely greeted by a teller with long brown hair. She took my check and when I asked if it could be immediately credited, she told me that I would need cash.

I attempted to deposit money after night shift. My account was not overdrawn but I knew the balance was zero. The ATM is on Battlefield and Ingram Mill road in Springfield Missouri. By morning I still could not deposit so I went to a branch across town. That ATM accepted the money but of course I was overdrawn. Only $3.83 cents but Regions seems to find ways of causing overdrafts.

I'm a person who checks account everyday for pending transactions! Well on 5-13-2015 I have none. I know I have enough to make till payday. Well low and behold I check my account at midnight today. Apparently a charge came through from 20 days ago which I thought was paid. This did not show on my account pending as of 5-14-2015 but I have two overdraft fees as of 5-15-2015 which only appeared after 12 am which my account was not in the negative when I checked at 10 pm. So now I have two fees for an 8 dollar charge!!!

$82. The bank for some unknown reason will clear the largest debit first even though it was the last to hit the bank. This leaves me with two overdraft charges. The debits were paid.

This is the second time this has happened to me with Regions. Online banking says one thing, their "account" at the bank says something different. Then when things hit the account at midnight, they choose which goes first. This time they charged me $180 in overdraft fees although my direct deposit paycheck hit the account the same time as these charges ($7.99, $7.00 and a $10.00 transfer to my son's Regions account). When I look at my account, I see three items that hit and were not covered - but this is their response to me:

I was reading on the internet about how Regions has been clearing larger checks then overdrafting on the smaller ones and holding checks/transactions to manipulate an overdraft that they can charge and I realized that this is what has been happening to me - as I suspected. I live paycheck to paycheck with this particular bank and check my balance every day. There would be nothing for a couple of days then BOOM! Big check and iTunes 0.99, Starbucks 5.99 charge, etc each with big overdraft. I am glad to see that others have had this problem and that I am not just imagining this. I have to admit that I have had an occasional overdraft due to my own fault but with this manipulation scheme they have, I have lost a fair amount of money. I am so over Regions. Leaving soon.

I had a dispute with my business account. I was charged 252.00 dollars for fees of overdraft and took all the required material needed to dispute. This happened in February. Here it is end of April and I still do not have the issue resolved. In process of trying to resolve this I have been hung up on by my banker at PCB, FL. I use to would refer anybody to regions but now I would say go to another bank because regions loves to charge fees for everything.

I've been a Regions customer for over 5 years and I'm very upset. This morning I was charged a fee for a check that clears on my account and I had the money in my saving account. After months of telling them I needed overdraft protection. Last month the same thing but they did return my money only to charge me a 16 dollar fee. When I called the call center the rep got mad because I told her I'm taking all my money out and going to another bank because they are scammer. All these years of the drama will finally end today. Thanks Regions for pushing me to another bank Fifth Third to be exact.

My business has had an account in good standing with Regions (AM South) since the beginning of my business venture. Going into the 10th year. I have required very little of their services, but it seems that when I do, I am met with substandard service. I wanted to increase my Visa limit a few years ago. That was handled poorly by the Regions staff, the paperwork filled out by the staff was not suitable for the request, and subsequently I was turned down 2 1/2 months later. By that time, I had received another card by another banking establishment hassle free. When fraudulent charges appeared on my Visa statement from someone traveling to several mid-eastern countries, there was no alert, and because Regions can't attach my Visa to my online banking, I cannot monitor. There is something wrong and no one has addressed.

When I was with Bank of America, I never had a problem, they even let me over-draft my account up to $500 dollars as if I had a line of credit, and gave me up to 30 days to pay it back.. Regions customer service keeps telling me one thing then the truth comes out and ends up costing me over $100 in fees. You can see by their recording when you call their phone line after hours: "Our offices are closed for the day. Our business hours are Monday through Friday until central standard time, and on Saturdays from, until central standard time, and on Sundays from, until central standard time. Thank you for calling Regions Bank. Goodbye." Exactly like that, no hours stated.. What a joke..

I plan on filing a petition against Regions as they have not followed suit with other big banks and stopped the way they processing checking account transactions. A customer can have the funds in the account to cover the "pending transactions" however they pick and choose largest to smallest and process in this manner. Other large banks have also been petitioned and filed against and customers have won their case. Look for my post on Regions Facebook site and let's band together to get this resolved and stop Regions from doing business in such a way that digs a hole for their customers. Regions = PROFIT off customer to the highest level.

When I started with Regions it took about 2 months for them to send me a checking account visa cc and once I lost my card which was about 3 weeks ago I ordered a new one. I have not seen my card and is very upset because they always tell me that they have sent it. They are very inconvenient.

This is the second time I've made an after-hours cash deposit at an ATM to make sure my account had enough balance for my mortgage and has eaten my cash and card because service is not kept up. I needed the money in as of 8 am on the next business day but the claims department said it would take up to 2 since they do not service or own their own ATMs! Long story short, 2 weeks of putting in claims and making calls to get my money back which should've only taken 1 business day... took over 2 weeks. Stay the hell away from Regions! O yeah, I forgot to tell you that even though I've been with them for 6 years we still get treated like crap.

I'm disabled and I received my money from disability on the 3rd of each month. My husband and I were struggling for 3 weeks because he was recovering after losing a leg and obviously he was not working. So when the 3rd of the month came it was a relief. So we decide to go and have breakfast at Dennys. When we went to pay after eating the card declined TWICE. I told the waitress that I will go to the bank because there must be a mistake. At the bank I explain the situation to the teller (I was shaking and crying of embarrassment, felt bad for my husband was waiting for me at the restaurant waiting and ** for what happened) the teller explained me that because I did not have any balance in my account they hold my money for 24 hours. Since I was so upset, she made a phone call and I was able to withdraw some money from them. I never had this experience with any bank. It was a very bad experience for me and my husband.

I opened an account online with Regions two months ago, and made my initial opening deposit. I was told that my debit card would arrive in 7-10 business days. A week later, I received a call from Regions stating that they required additional information and I needed to bring my ID, social security card, and a utility bill with my current address. The next day I went to my town's main branch and provided all of the information to their Customer Service manager. The following day I received a call from the manager saying that the utility bill did not scan properly and that I would need to bring it in again. That day I again went to the branch during the ridiculously small window of time they are open. The manager then scanned my ID, social security card and utility bill again. It looked as if everything was going to be okay.

It is amazing Regions actually hasn't filed bankruptcy by now. EVERY time I call, there is a wait time of between three and 15 minutes. Often when I call the person I'm talking to has to ask the same questions I've already answered upon opening the conversation. If you only have an auto loan, you cannot access this account online. You cannot make a payment online. I've been told more than once that the people doing their telephone support cannot even note the account... even that you called, let alone anything that you want them to note the account with (for instance, a note that you called and made a payment arrangement). The last time I called, to make a payment, it sounded like I was talking to some female thug. I sent one of my payments by overnight mail so it would arrive on time. The tracking said it arrived, but they still posted it late. I would never recommend this bank to anyone, for any purpose.

On March 4 I went to my Regions ATM to make a deposit. To my surprise my ATM stopped working while I was using it and kept my deposit of a check and cash and debit card. I went into the bank to make a claim and reorder my debit card. The customer service lady proceeded to order my card and started talking to me about home loans. I let her give me her card and once again asked her was my card ordered and sent out, she let me know that it was overnighted and I will have it no later than Monday or Tuesday. I check my mail on the 10th of March and did not see my card. I waited till the next day that evening and called the customer service 1 800 number and reported that I have not seen my card and how long will it be till I get it. They regretted to inform me there was never a card sent out and my old card was still active. Once again they apologize and said my card would be to me no later than the 13th.

Went into Horn Lake Regions bank to get a loan for 4K and also see about increasing line of credit. Told I could get both only to find out I got the 4k loan but denied the increase. If you use this bank, get it in writing before taking out the loan. Now I have to move 65K from them to another bank because I don't trust them. My credit score is 741. They just want me to get me to refinance and that is why they try to make your credit look bad, to get more "money" business from you. Also the rep told me Regions don't care if you're an every day customer.

I went to make a deposit tonight to have it rejected. After scratching my head as to why it wouldn't take my cash or check deposit I called the 800 number to be told my account had been closed for having a zero balance for TWO DAYS!!! Really, I have been with this bank for 5 years direct deposits and you get offered over draft protection to have it taken away. They charge you for using the ATMs at their own location... Now I have to go up and either argue with someone or have my checks lost and delayed possibly a week or two! If this doesn't take the cake! This bank is a joke. I'm sorry I stayed as long as I have and word of this mouth will be told to anyone who will listen! Stay clear of this bank! Fees fees fees will eat you alive and don't go to a zero not negative just zero for two days! I can't give it a star at all!

I had the most horrible experience with some lady. I call around 7am east time on Wednesday, 11. When you suppose to call a company and you are a client, you are expecting for a good customer service but unfortunately she make me feel awful. She never help me and almost make me cry. When I ask for her name she said ** and of course I ask for her last name. She laugh and said “I don't need to tell you.” For me, this kind of employee who think the life is a joke they not deserve a job. I hope soon she will fire. Or regions bank will start lost clientele. I will love to get more an email about my complain because I feel frustrate.

Online bill pay rigged to post bills hours before paycheck credited. Causing overdraft fees. Largest bills post first taking out the most amount so all smaller bills overdraft after fees. We have been with regions for 10 years. It's just gotten worse. Cancelled bill pay however now it's outsourced so the company can charge account as many times as they like. For instance my car loan went through at midnight, paycheck wasn't posted until say 12:15 with other bills so there was a fee. Even though check is supposed to go through on Thursday night and bills are set up for Friday. So when you get 10 bills going through like that it adds up.

I was online one afternoon looking for a gas fleet card for my business. I came across the Chevron Texaco corporate card. I filled out the credit app and within moments was approved. I waited almost 3 weeks for the cards when I received a phone call from FEDEX stating that the sender had the wrong address. I gave them my home address to deliver the cards. When I received them I activated one of them. The automated system told me that the cards are on a net 7 day pay off! I was shocked. I have never been on a 7 day pay off before. Most companies give you a net 30 to pay off the bill.

I have been a customer of Regions for 3 years now and I have had numerous occasions where the bank charged me NSF fees even tho the funds were in my account and MY money is what paid the merchant. Not Regions! This week for example MY money paid for every transaction but bc it posted late (due to Regions CS being closed for the weather) they charged me $216 in NSF fees and refuse to assist me even tho I am a long time customer and my acct has $500 or more post to it every week! I absolutely hate this bank and will tell everybody I come in contact with not to use Regions! I will be closing my acct this week once my DD is transferred to my BBVA acct. #leaveRegionsAlonePPl!

I had an account for about a year with Regions Bank. When I realized that they were not open on the days I could get in to do business I decided to open an account somewhere else. I did not close the account but it was not negative and I never used the account. Of course they locked out my bank access and charged me fees. It took two months to notify me of the charges and by the time I could respond to them, they forced closed my account.

Regions' security department made aware my check card had been hacked/cloned and instructed me to visit the local branch. Upon my visit to the local Snellville, branch manager requested I return on a specific date/time after she could not answer some questions. However, upon my return at the requested time, it was clear she requested the police be there. Moreover, the Snellville Regions branch manager on February 20, 2015 has acted to close my account effectively on March 05, 2015.

I had bill pay under the old online system and didn't touch it for a while. The last time I made a change was a couple of years ago. Now I need to make changes to my out-going payments, and I can't figure out how to get to my old bill pay choices. It looks like the new "improved" system is making me enter everything again, but it is still taking out the existing scheduled payments, so this older bill Pay is obviously in the system somewhere. I want to get to it without completely re-establishing all my automatic bill pay and make sure Regions doesn't make any multiple payments. The long wait time indicates that this is a ridiculous mess.

After February 19, 2015 Regions Bank will never have to worry about me dealing with them. I'm actually trying to sue them now. They allowed my income tax refund to be deposited into someone else's account!! My name was on it and after speaking with several regions agents still no help. They were rude and disrespectful. The agent even told me he see where my funds were deposited into the wrong account but there's nothing he can do and that they can spend my money. I contacted the irs and they gave me a trace number for my money and said regions should be able to transfer my money into my account since they accepted it and wasn't suppose to because my name wasn't even on that account they deposited in. Regions still said no. So now I'm waiting on this issue to be resolved which it looks like it's not gonna get resolved!! Do not bank with them I'm warning you.

This is the worst bank ever. They process transactions however they see fit to get the most overdraft charges out of you that they possibly can instead of running the transactions through in the order they come in. There was a day where I had a balance of a few cents so I deposited $30 cash, not a check, cash and I went to the store and bought something for exactly $30 and they put a two day hold on the deposit and ran the $30 through and charged me $36 but because I didn't realize this I had deposited another $30 and went to the store and tried to run my card through for $28 and it got declined so I said, "Ok try it again" and I ran it through again and it got declined again so I went to the ATM to do a balance inquiry and when I tried it put out an error slip.

I have been banking with Regions for about six months now. I decided to bank with Regions because I was moving to go to college and there are branches in my hometown as well as the city I was moving to. This was the worst financial mistake I have ever made. Every bank branch I have visited in two different cities I have been treated as an idiot and a second class citizen. There are also ridiculous fees for using any ATM other than a Regions ATM every time I have been charged five dollars from Regions on top of the normal fees that come from using a different ATM.

I have had a small business checking account with Regions Bank for 5 years. 3 weeks ago I received a letter telling me they were closing my account. It is no small project to turn my small business auto payments over to a new bank. My average balance with Regions was around $15,000 and they refused to give me any reason why the account was being closed. I visited the local bank where I know the people well and they would or could not tell me why. Don't do business with this bank. Just when you think they are great, along comes this.

I own my own business, and receive checks for payment that are usually deposited in my bank account (not Regions). Occasionally, an individual will pre-pay for services with a personal check, and I go to the bank, it is written on to cash it, to make sure I get paid. Today at Regions, they demanded that I pay a 1% fee to cash a Regions customer's check, because I am not a current customer. Fact is, I was a customer, but they took my accounts at Regions and sold them for a profit to Morgan Keegan. This is an opening for a class action, as I had no choice in the change of fiduciary, but was not informed of the loss of my privileges as a Regions customer.

My warning is do not use Region's bill pay unless you have money in the bank when you schedule the payment. I setup my mortgage payment to be paid on the February 13th (payday) using the bill pay. Regions sent the payment too early and it was processed on the 12th. Now my account is overdrawn and they have sent back the check. The customer service guy was not helpful and he said it was my fault. He would not let me talk to a manager. Poor customer service.

I received an email to try a facial product RISK FREE. The items arrived with one vial empty and the product burned my face. Called Hydroxatone and got RCA numbers, returned all sent via USPS and have proof of delivery 11/28. Charged anyway Dec 16 and again in Jan (although Regions knew there was a problem!). Contacted bank immediately mid-Dec and told to contact supplier again. Did that with NO results. Went to local branch with ALL info and PROOF OF DEL and quite frankly have been treated like I am the scammer rather than the victim I am! Have had to return to the bank twice (I am 83) and gone over and over, made copies, sent to corp., and STILL DO NOT HAVE NEITHER OF THE WITHDRAWALS returned. They further said some keep and use, but I have PROOF OF DELIVERY!

I hate Regions bank. I will be moving my account from them - atm $2.50 to get your own moneys!! I was banking with Chase but relocated and there was never a atm fee!!

I want to make it clear, if I could give this bank a 1/4 star I would, but unfortunately I had to give it 1 star and trust me...they're lucky they got that. I had a transaction from Google Wallet that I did for $100. I later cancelled that transaction and Google Wallet emailed me to confirm that the transaction was canceled. No money should have came out of my account because I canceled the transaction same day. Well, the next day Regions went and took $100 out of my account for that transaction. I explained to them that I canceled the transaction and they said that Google never canceled it.

I live in MS and this is by far the worst bank I've ever dealt with! They wait until the last minute to take out money and charge overdraft fees like crazy! This bank gets so many negative comments when I ask people how do they feel about Regions! I withdrew all my money and transferred over to bank plus and I'll try my luck with them.

Regions is engaging in illegal activities and needs to be stopped. This is what happens: I buy Starbucks on the 14th of the month, two times in one day. One amount about $5, the other amount about $2. On the 16th of the month my account has $25.67. I spend exactly $25.00 on groceries so there will be 67 cents left so my account "IN THEORY" won't overdraft. What does Regions do? They post the Starbucks that I bought 2 DAYS AGO that has already been posted on the 14th and magically move both transactions to act like I made them after my account only had 67 cents so they can double charge me in overdraft fees.

We had 5 business loans totaling 22 million. In 2009 when development was hit hard by the recession, my husband provided Regions with individual payoff commitment letters plus a staggered closing schedule of one loan every 2 weeks. Because of a local attorney who has represented almost every bank we do business with, whom we tried to get disbarred, took out his vendetta against our credit and our ability to go back to work. Instead of regions taking a full payoff, the smart mouth banker and the rogue attorney chose to use government TARP to ruin our credit and the timing of their foreclosures was while my husband stood vigil over me while undergoing a 10-hour surgery at Mayo clinic and the next day an emergency 8-hour surgery due to a second recurrence of breast cancer, the banker and the lawyer accelerated the foreclosures during this time.

My husband and I chose Regions bank because we were moving out of state, and there was a Regions near our old home, and 2 near our new home. Setup was painless, and that was the only thing about Regions that was. We had started automatic deposits with our weekly checks and reimbursements. When we moved we had a VERY large check given to us for moving, from the company our deposits had come from. We were told that we wouldn't be able to draw on the check for 10 days!!!! Not great when you need that money to setup your new home. Then when we went in to add me to the accounts, as my husband had set it up, and I wasn't there, the banker only put me on the checking--not both the checking and savings as we instructed him, he seemed VERY incompetent and this proved it.

I walked into my local branch in Coral Gables FL to deposit a large bonus check drawn on Bank of America, and the check is from a very large and respected local company and local account. Mind you, for 3 years, I have a bi-weekly check directly deposited to my Regions account from this very company. I was told there would be no more than 2-day hold, but in either case I would receive a call form the bank officer I was dealing with. Not only did I not receive a call, nor did the funds clear, but I called in the morning and left a message and no return call. Had to go in person. BTW all branches have only a single 1-800 number listed. UNACCEPTABLE. I will be leaving very soon. Money is still on hold, 72 hours!

Looked at our account online this morning and saw an unauthorized withdrawal. Turns out Regions had decided to withdraw a double installment loan payment without our consent. Turns out if a payment is past due, they can and will do anything they want to. Now they are as happy as can be because our account is $50 in the red and they can charge us multiple overdraft fees. Had an account with regions for over 15 years, but I'm going to close it. Anything has to be better than this. They are bloodsuckers.

Tell if it's legal for a bank to charge me to cash a check drawn off of one of their accounts? My boss writes me a check off of his company account every week and sometimes twice a week and his bank his branch charges me to cash it.

Regions Bank charges excess overdraft fees no matter the amount! I've been charged multiple times by this bank rather than one fee. It is ridiculous. They also do not stand by their customers on fraudulent claims. They are the worst!!!

I worked for Regions for over 1 year and it was the worst place I've ever worked at. The people there don't care about anyone but themselves and their paycheck. Before I stopped working there about a month before I was out getting groceries and I forgot my wallet at the store. Someone had used my debit card and attempted to use my checks. I reported it the day I found out I was missing my wallet which was the very next morning. They made it extremely hard for me to even get my hands on an affidavit to dispute the charges and try to get my money back and they wouldn't change my direct deposit or freeze the account!

My 22 year old son had a Netflix account which incorrectly charged his debit card $8.61 when it should not have been charged. This issue also happened 2 months ago and was resolved with Netflix crediting back all the fees and Regions also at that time. It took a month to receive the overdraft fee. Now, the same issue is back, Regions charged his account off and closed it because they did not want to credit his account when the credit was due.

I've been banking with Regions for the last five years. Up until a month ago I had no issues. Then all of a sudden I'm stuck with $500 in overdraft charges. Went to the bank to only have the guy laugh at me. That's when I asked to speak to the Bank manager. He gives me her card & says she's "conveniently" unavailable. So I sat up at the bank for three hours while I watched her walk by me at least a dozen times. So I leave & call the complaint line to only get info on an account I already know about. So this mess happens again & I go up there today to point out that the $200+ overdraft charges were bogus. I wanted to speak with the manager. "Oh she's not here, she won't be back till after 1 pm. Can I have her call you?"

I went to cash a Regions bank check at Regions bank. 100 dollars. I was told they need a pic id and a finger print. Gave pic id and put a thumb print on back of check. I was told the print had to be on front of the check. Put a smudged print on front then a good print. I was then told I would not be served because I was rude for putting 3 prints on the check. I called their corporate office. Told them what happened. The next morning I am asked to go back and cash the check and the BANK MANAGER would take care of it. I went back, no bank manager, just a head teller. No problem. I ask to cash the check. I am told they would need picture id and a finger print....and now it would cost 10 dollars in bank charges on one of their checks. I said that sounds kind of high, then all of a sudden it's 2 dollars. Be careful of this bank, be very careful. I think there is something fishy going on with this bank.

I have no docs handy but I have been charged somewhere between 1 and 2 thousand in overdraft fees in the past 3-4 years or so. Admittedly I could use some lessons/better money management skills, but $36 per transaction, initially and every three days thereafter up to 6 days, (3 times) is astronomically excessive. Let's say just 1/10th percent of total clientele equals 1000 customers. If 1M clients, just 1 out of every million, overdraw daily, and are charged $108 daily, as a SEPARATE group of over-draftees reach the 6th day, each day, (3rd overdraft hit on any initial overdraw), that would work out to $108,000 daily, or 3,240,000 monthly. Let's cut that in half to just 1,620,000 monthly. Annually, by these figures that would be 19,220,000 in overdraft fees. It could be lower, or much higher, considering I only figured the fictional company to have a paltry 1 million clients. I could be wrong but I feel these to be very conservative estimates/figures. $12 to $15 would be sufficient. And just once would be enough.

Regions has the WORST customer service I've ever experienced, it's almost impossible to get an actual human on the phone so if you need to handle an issue or have a question about your account you're forced to actually go into the branch! There have been times when I couldn't use my money because they were having technical issues. My account went from 500 dollars to 0 and stayed that way for a couple of hours until the funds decided to show back up, this happened not once but twice! I'm very unhappy with this bank and I'm considering moving to another bank.

I have two overdraft fees on my account but yet have funds available. I am confused on how it is that I have available funds but the bank debited my account for NSF fees. Looks like I am not the only one that's had this problem. I keep my account in good standings. However, this is seriously making me think about moving to another bank. Regions should try to keep their loyal customers happy. You can look for more complaints about this same issue and same date.

I check my account daily online. This weekend we had over $1400 in account...available funds. We spent a little over the weekend, so decided to check it again on Monday night. We had $1299 available funds, with the few small expenditures we had made over the weekend. I was expecting 2 large checks to come through on Monday, however, when I checked Monday night, they had not come through. I was glad because I would have been a little short. We have several accounts, so I just transferred enough from our savings to cover the incoming checks.

Regions Bank employees are cold, rude, inconsiderate and callous. I hate dealing with them. It is hard to write this and stay calm because of the way they've treated me.

I was in a joint account with my Mother 22 years, I then opened my own account. My last experience showed all my transactions had cleared and 1 was pending. I had it balanced to the penny, so I made a deposit to cover the pending transaction and they held my deposit 2 days. THEN had ALL the approved transactions back on pending to reflect my balance as they double dipped then ran them through AGAIN, charged me NSF fees THEN placed my deposit it and THEN put the same freaking pending transaction BACK on my account to charge MORE fees. How does something show pending, disappear then reappear with more fees. I'm a single Mother living paycheck to paycheck. HOW do you people sleep at night. I pray God's vengeance on you. You're are nothing but thieves. This bank HAS to be investigated and FORCED 2 pay people the they stole from them. THIS IS RIDICULOUS. The sad thing is as long as they're able to do this it reports on your bureau and other banks WON'T give you a chance. Regions is going to Hell on a scholarship.

I was charged 72.00 in overdraft fees when I still had 80 cents in my checking account that from weekend they tried to say it was pending charges from weekend. But thing was with all charges cleared I had 80 cents in my account but they still charged me 72 overdraft fees and that was from weekend spending. I on Monday morning made a deposit, went to lunch, spent 12 dollars which of course I overdraw from 72 dollars that I still can't see where I was overdrawn on 2 outstanding balances because have not spent any money and suppose to have 80 cents in bank. So now after lunch which is 12 dollars which is still pending and I have deposited money on the same, I am charged another 32 dollars. I went to bank but of course they tried to say it was pending charges and I had copy printed out daily from my account showing I had 80 cents in my account when charged 72 in overdraft fees + the other 32 they charged me for 12 dollars. Long story short, they refunded me 36 for 12 which would not have been overdrawn first place if they had not screwed me. I am so about to change banks.

I was tried sent money by West Union December 5 but the bank did not finish the transaction. But the $500 came out of my account then I called the bank and customer service told me the money would be returned to my account but just have passed 13 days and the money not returned.

Tried creating online banking acct. I tried putting in a customer number and choosing an option at the top of page. Unfortunately, both tries were wrong. They provide a separate customer account number, which made me call them for help. I waited 10 minutes on the phone until Courtney tried helping me. She also hawked me on the debit and/or credit card. She then tried transferring me to new accounts, but I was given to wait again for a few minutes until Robert answered. He gave me a customer number, which I wrote down and then put into the computer line requesting it. I WAS THEN LOCKED OUT OF THE ACCOUNT AND HAVE TO WAIT 24 HOURS TO TRY AGAIN!!!!!!! THIS IS NOT TRUE CUSTOMER SERVICE!!!

Regions Bank customer service is the worst I have ever experienced with a bank. I have done business with them for almost a year, and they still charge me to cash my paychecks. They charge more than Kroger does. It's crazy after almost a year with them, they don't even trust a person they see every week to even cash their check when most of it is still deposited between both accounts. As of now I wouldn't refer anyone to this bank, it's almost impossible to get anyone to even speak to me. The relationship with this bank is cold and I would have had an account with them for life if they could have acted right. The customer service bank on the 1800 number rushed me off the phone when she had no answers, and the bank manager at 1025 Joyce Lane Nashville,Tn. was suppose to call me back over a hour ago. It's like they don't care who brings them business. I will be using First Tennessee in Nashville from now on. I don't even want to give them one star but that's my only option.

I opened a checking account with Regions Bank over 3 months. I automatically set up direct deposit and had some of my ACH bills directly rerouted to my Regions account. The first pay period, they paid those two ACH as they were supposed to before they paid everybody else (which was what I wanted them to do). After the second pay period, they started bouncing my ACH's and the train wreck on these checking account began. I immediately called Regions and asked why didn't they honor my ACH's as they were suppose to do and pay them before anybody else got paid.

I am a non account holder. I went to a branch to cash a check. They charged a fee, but would not give me a receipt.

I was moving to California to earn a livable wage. I went to the branch I opened the account in Terrytown, La. I spoke to Trina **, the woman who opened my account. I requested traveler’s checks for my move. Ms.** denied my requests and told me they weren't safe. I insisted that is what I wanted. It’s my money. I was flat out told no. Ms.** said I would be better of using my debit card. I then informed her I was keeping 2,000 on debit with them and wanted the balance in traveler’s checks again, she refused. Trina told me once I got out there I could just have my money transferred to my new bank. She then gave me a routing number.

I deposited a check, that was supposed to be for employment. The check came back as being a fraudulent check. I didn't withdraw any funds from my account but I received 3 letters from the bank: 1 stated that the check had been returned, the 2nd stated it was going to be on hold for 10 days and the 3rd stated my account was going to be closed. I contacted the 800#, got 2 different answers, was told to go to branch speak with management. Was also told, "oh it's only a 10 day hold." Changing banks immediately as I need access to SSI CHECK to pay my bills. How are you supposed to know if a check is a fraud.

Regions Bank is HORRIBLE. NO CUSTOMER SERVICE. We have had an account with Regions Bank since late 2012 and have never bounced anything. We recently moved our Mom down to care for her due to her failing mental health. We went to a lawyer and had a Power of Attorney drawn up for Financial and Medical issues. We had some of our Mom's funds deposited into our account to pay HER BILLS and Regions Bank put a hold on the funds 6 days AFTER they were posted to our account. They sent no notification of this action and we did not find out about it until I checked online. Regions Bank is HORRIBLE. We took our Mom's paperwork to the bank and they were rude to my husband and would not acknowledge our Power of Attorney or make any corrections to our account. Because they are so HORRIBLE, we have to take our 87-year old Mother out in the bitter cold to "Prove" who she is. This is not the first time they have screwed up and will not do anything to correct. They are HORRIBLE and DO NOT GIVE A DARN ABOUT THEIR CUSTOMERS.

I opened a bank account with Regions Bank in 2010. I had no problems with them until they gave me the Ready Advance in April 2013. I was paying it back on with no problems until I went on sick leave from my job 2 months ago. I called them to get my payment postponed until I go back to work. They didn't want to work with me. They want me to pay them when I had no incomes coming in being on sick leave. The bank put the ready advance on my credit report with false information. I went back to work 2 weeks ago and called them to get my final balance paid off. They still didn't want to work with me. So they went and took money out of my checking account without letting me know yesterday. My rent check got cashed and I got charged an overdraft fees. My paycheck was able to covered the negative transaction and I had little money left.

Well I have had an account with regions since college. I have had no problems until now. Currently going through a divorce and had a joint checking account with my soon to be ex-husband. Well it became way overdrawn like 1,200 dollars overdrawn. Well before this I opened my one checking account with Regions, that turns out to be a big mistake. Collections department called and I informed them since it was a joint account I wasn't going to pay anything until a judge told me what I need to pay since half of the debt was my husband's. He said no problem said in 90 days it would close. I didn't pay anything on the account. Well I wake up one Saturday morning and the entire overdrawn amount was taken out of my new account without any authorization from me! I was very angry. Courts had already frozen our assets but yet they take my money! THIEVES!!!!! REGIONS SUCKS!!!!

Their practices are unfair & they STEAL people's money. I will tell every person who will listen how they have a policy of paying a higher transaction rather than paying transactions in the order they are purchased. They then cause customers to overdraft their accounts and charge NSF fees against transactions even though the the money was available. Because they somehow think it makes sense to pay larger transactions even several days after the smaller ones. I used my account in good faith - my money was there, I did not overdraft. Then several days later an auto pay came through while my other transactions were still pending. I forgot about and they decide to pay that in front of my already pending transactions and proceed to STEAL $216 from me in bogus NSF fees. I went to ask why and the lady tells me that's how they always do it. She acted like this was okay and did not understand why I was mad. Just because it is how you always do it, DOES NOT MAKE IT RIGHT! YOU'RE THIEVES AND STEAL PEOPLE'S HARD EARNED MONEY!!!

Placed a hold on a check for nearly two weeks now. I filed a case with FDIC for investigation. I advise everyone to do the same. I deposited a $1200 check nearly 2 weeks ago at the branch I use. It was in the after hours deposit like always because they close at 4pm every day and aren't open on weekends. A couple days later I logged in to my online banking to find the check was no longer pending but now posted...however the available funds did not reflect the posted check amount. I called the 800 number to inquire and found out there was a hold placed on the deposit. I asked what was the reason for the hold and was told "not sure, their system didn't provide that info". I called the lady who wrote the check and she later verified the same thing I had found, the check had cleared her bank and the funds were now in possession of Regions Bank. This was 2 days after the deposit. On day 8 of the check being held I went back into my local branch and spoke with a rep. I asked the same questions and was told basically the same thing along with, "we have not been able to verify the funds and once we do, the hold will be lifted".

Last night, like I have done every "very early" week for the last 6 years, I went to withdraw my husband's check from the bank only to be told that my account has been "soft closed" because before his check went through the balance was $0.00. Now the available balance is over $1300.00. but I can't get any of it because of the "soft close". I have a child to feed. I don't ever have to wait if I overdraw my account, but I leave it $0 and get punished for that?? After this is straightened out I will no longer be using this bank. It's the only place you can call ten different cs agents with the same question, but magically get ten different answers. I'm so frustrated, I'm in tears!!!!

My story is identical to the previous post. Regions sent a "test file" to Transunion with incorrect (completely fabricated) info, which was not supposed to be used by Transunion. Among the info was a report that I was 120 days late on a line of credit with a $4,000.00 balance. In fact, I was never late on this account and had paid it off and closed the account more than 120 days before. Both Transunion and Regions have given me the runaround, but it looks like the problem lies with Regions. They are telling me I have to wait a full 30 days for the problem to be fixed. In the meantime my credit score has dropped from the 800's to the 600's! I've spent hours going back and forth with Regions and my blood is boiling! I just called their corporate office to speak with a corporate executive, hoping I find someone that gives a **. I'll follow up as soon as I hear (or don't hear) back.

I have a HELOC loan with Regions Bank. I recently paid off the loan in full and have always paid the required payment ahead of time. I recently received an e-mail from my credit monitoring service that my FICO score had changed. I went from over 800 down to 660! After investigating I discovered that Regions had reported my paid off HELOC loan as 120 days past due and as having a balance of 9500.00. I am sitting here looking at my latest statement that shows a zero balance and no late pays. Regions really screwed me over by reporting false information to TransUnion. They didn't even bother trying to contact me about the "late payments" before they reported to TransUnion.

The Biggest Ripoffs Ever. This bank is not here to help the consumer but get over. I have been messed over with this bank since the start. First, their branch did not set my savings account up correctly where I had money sitting but could not use it. Then because of that they charged me overdraft fees. Then when you use your card and have pending transactions, they are already coming out of your available balance but when you use your debit card and have a negative pending balance for 1 transaction, it effects the other pending transactions when they post even though they are already out of the account balance and they charge you overdraft fees on what has posted but not on what made you overdraft. I find that very crooked and lowdown. Chase and other banks don't do that.

There has been several times when I have made my house payment, Dish satellite payment, and many other payments. They will come out of my account on the day it was supposed to then in a day or so it will no longer show up on my account as being paid. Then in a week or so it will be back on my account pending and charging an overcharge fee. This happens more than one time in a weeks time with other amounts that come out of my account. I get charged several times with overdraft fees on the same bill I have tried to pay. It gets moved from the due date, when there is enough funds in bank, it disappears then it's back a week or two later saying it's coming out of my account again! With more overdraft fees being attached again. This has cost me thousands of dollars and it has to stop. I am going to contact an attorney for advice on how to get this cleared up. I don't know how else to get this taken care of.

I have dealt with many loan companies and have financed many vehicles in my 32 years, but never have I experienced such outrageous behavior and tactics of Region Bank Loan representatives in the Alabama office. Instead of spending money on staff members, automated dialing systems, recovery tactics, and written correspondence through U. S. Mail, more money should be spent on customer service training, conflict resolutions, and fostering a positive customer experience. Even in a crisis, customers deserve respect and dignity. They are liars that hide behind unprofessional tactics. Thankfully, I only have minimum payments remaining, but I will never refer anyone to their bank and I will decline any future business from their Bank.

They are liars, cheats and thieves. They hold your deposit (even a cash deposit) and even though your online account shows that the deposit has been credited to your account, and it shows the amount of the deposit in your available funds, and there is plenty of money to pay all charges outstanding, and then they put through all other transactions instantly, refusing to utilize your deposit (made in cash, showing under "available balance"), just so they can charge you $36/item overdraft fees. Then these fees pretty much negate your deposit, eat it all up, so that any other transactions you perform, confident you have deposited more than enough to cover everything, are paid out but charged $36/item overdraft fees.

I will never bank with Regions due to the fact that they absolutely will not verify funds for my bank, resulting in a hold being placed on funds that I have deposited into my small business account. This is not acceptable, and IMO just a way to keep the money in their bank a little longer. Will NOT be doing business with Regions.

Right now Regions Bank claims I owe them $200 in overdraft fees. This past weekend after my boss deposited my check I had a mini field day with the online distributor Steam. I purchased games on sale. Never allowing my account to go under I watched it carefully. On Monday I bought one last game. Today I wake up to find my account under -$199.87. Now this is not the first time I awoke to the same thing. Multiple times I have had charges from Regions Bank. Most for overdraft, others for fees they come up with.

Every bank or credit union in Florida sucks. If it's not their employees then it's their rules that cause problems. Branch manager is "never" available. Banks low staffed, automated so it takes a lot to get something solved. Headquarters "never" responds.

Opened checking account. Was told fees would be $8.00 per month. That was a lie. It turned to be $15.00 per month and I have no way to prove my case. It is not on your contract. I called about savings account. It cost 6% year to have a savings account at Regions. Caveat Emptor!

August 1, 10:45am: With $1500 in my RRFCU account, I contact Regions telebank phone payment system to pay my payment due the same day. Telebank automated teller takes my debit information from my other bank RRFCU. Teller confirms the payment has been processed successfully.

I'm starting to notice a common trend in an item processing for one day and then it disappears for two or three days only to show up again later with all of the other purchases made the date it initially processed. I noticed this with my Disney purchase and now my water bill. Yesterday, my water bill showed up. Today, it's gone. I know it'll show up later because that's how this game is played, but WHY? This is getting agitating. It's a good thing I keep track of everything I spend. It seems like Regions is manipulating what is seen as processing in order to get the customer to spend more than what they have so they can collect the overdraft fee. I hope this isn't the case.

I am a contractor. I get checks from all banks. Regions charges a fee to cash a check that is drawn on them. They didn't work for that money, I did. I will have to charge my customer that cost. I am filing a class suit against all banks that charges a fee for their own checks. It robbery.

Here is another instance of unnecessary fees from an "almost nothing" bank. I kick myself for staying with them for over 10 years. I refinanced my home and deposited a very large check only to find out the deposit was on hold. I wasn't surprised because they always 'spin it' in their favor. I found two business days later that the hold was for 10 full days! What a joke! The check was from a national financial institution that reported to me that Regions received the funds transfer within 72 hours of when the check was deposited. It makes me laugh out loud how unfriendly their practices are. It's only a matter of time when this old school method of manipulating the time value of money will be replaced. It can't come soon enough. I'm changing my account to a true local bank within the week.

Had a customer who paid me with a check. I deposit the check into my account. Few days later, I couldn't transfer any money or withdraw any money. I call the 1-800 number and they tell I have a hold on my accounts due to some fraud and that if I want more info I have to go into the branch. Well I go to the branch and they explain that the check that I deposit was not a good check - it was a close account but I didn't know that. All I knew was my customer paid me with a check for the work I did. How was I supposed to know the account was close.

People look at your account closely because if this has happened to me I'm sure others are experiencing the same thing. Notice when you have a pending item it is removed from your balance and then two to three days or even five in my case you notice that some of the same items are removed again from your balance again. And the representative and also supervisor told me that it was the thing that happens when you opt in to the overdraft protection. And if there is an item returned before it is returned, it is removed from your balance and therefore creating a deeper deficit in your account balance but never paid or replaced in your balance. This banks procedures and charges warrants an investigation and possible class action lawsuit if you are an attorney or know of one who can come to the rescue of the account holders and put a stop to the banks robbery of its account holders.

My husband has been banking with Regions for two years, after they showed up to his work place begging for customers. Regions is a very underhanded bank. Regions decided when my husband signed up for the account they enroll him automatically into 'Overdraft Protection'. This account had no link to an account with funds, so when my husband and I got stuck on the side of the road we called Regions and asked them if we could go to an ATM and withdraw cash because the ATM was allowing it. We were told this would be fine. The next day he faced Overdraft charges. We went into the bank in an attempt to resolved the problem by offering to pay off some of the negative balance in order not to face the overdraft of 35 dollars.

Those who respond via email are not able to help. They can only give you information. Bill Pay - Even if the account is overdrawn, they continue to resubmit BILL Payments and I continue to accrue the overdraft fees each time they submit it. How can you draw funds out of an overdrawn account? FYI: I have paid over $600 in overdraft fees this month for various reasons, but it stems all from one. How is this customer service?

My husband and I have been Regions customers for a few years and have been unhappy almost the entire time. Yes, I realize that we should have already changed banks, but you have to have money to open up a bank account, and when Regions take almost every cent that doesn't go to our bills, we haven't been able to yet. We should be able to trust what the bank tells us is our total. But how can you know your total when they do what they want. After a while of constantly getting bank fees because of going by what online would say our total was, I finally started checking our account before I would go to bed, and I would see that everything we had done for the day is on pending, and see what our available balance was. When I would get up the next morning and check some of the transactions that was on pending wouldn't be pending anymore (which naturally wouldn't you assume that it was because it went through? Wrong). And our available balance would say we had more money than when we went to bed.

My husband and I have had hundreds, if not more than a thousand dollars, in overdraft fees with regions. We've made several complaints, over hours of conversations with managers, tellers, and regional managers. There are several ways they accomplish this. The most common way is by holding deposits. I've deposited cash to avoid over drafting, and still managed to overdraft several times. Regions is not cooperative in trying to explain their practices, nor do most of the employees understand how their system works. Recently, we had a few transactions under 10 dollars a piece, then made a deposit, in order to be able to use our debit, as opposed to carrying around hundreds of dollars in cash. They held the cash and overdrafted our account 3 times. This transaction cost us 108 dollars. We are still waiting for the 600 dollars in cash to go through, so we can put gas in our car.

I overdrafted my account when a deer collided with my windshield. All of my transactions were pending. The money had been taken from my account and I still had a positive balance until I took the money for the windshield. According to the ATM receipt, I should have been negative $236.00. Well the next day when I looked at my balance, they took the high amount - the amount I took out to cover the windshield first and then they overdrafted my acct. for the 4 transactions that previously showed taken from my balance. When I contacted them, they basically told me the party line - How they do that to make sure rent and car payments get covered - since when is it up to them what bills of mine get covered? Then supposedly when we sign the agreement we agree to let them put thru items as they wish. When Bank of America did this, they had to pay back their customers an amount in the millions for this unfair banking practice. Has anyone looked into a class-action lawsuit against Regions because I would sure like to....

A months ago, Regions bank had a system error where it was giving out incorrect balances online as well at ATMs. When I called I was told I wouldn't be charged in overdraft fees in the event this happened. Wrong!! I got hit with 12 fees!!! (They were for small amounts too) I called to complain and they wouldn't waive any of them! I paid the balance off which hurt me financially and because of this, I had to overdraft my checking account a few weeks later just to buy food! I wasn't worried because I get paid next week and thought that's what overdraft is for. Nope! I got a call from the rudest rep today telling me when am I going to pay it off. I said I have direct deposit, you will get it next week and then she started demanding my work number, place of employment etc... for what??

Me and my friends have two account there. He has his work account and he is on my account as he is my ssi payee. I got a check from someone which turned out to be fake and I understand why Region froze the account, but what I don't think is right or fair is that me and my friend now have to find a new bank because Regions said they will close both accounts down completely on the 30th of this month and they said they can only give my friend $120 of the $220 he has for right now. I just hope they don't mysteriously lose the other $100. If anyone is looking for a bank, I highly recommend NOT USING THIS CRAPPY EXCUSE FOR A FINANCIAL INSTITUTION.

I had a few payments to make and I *knew* my account would be overdrawn on one transaction... NOPE. Regions holds the transactions once they receive a transmittal for a large transaction.. Once they can process it then they reorder from the largest amount to the smallest amount.. So instead of one fee I got 2 overdraft charges! I've had my account since 1999, before if was even a Regions but I am shopping for another bank!

This has got to be THE WORST bank of all times. I have been banking with them since '98 back when they were Amsouth. They were actually a good bank back then. I tried to check my balance on my account twice while on a cruise. Both times the machine timed out. When I got back, my account showed a fee for checking my balance (which I didn't even know you got charged for checking your balance). When I went to the Regions on Himes and Waters in Tampa, Florida to get them refunded because they timed out, the manager said to me, "How do I know they timed out?" So basically, she called me a liar. I wanted to ask her how come someone would try to do the same transaction back to back and that if she thought I was such a liar, she could at least take off the first charge realizing that the first time it had to time out but I was too upset to even say anything. I couldn't believe I was called a liar. Irony: I swear people in in court proceedings on a daily basis with my job!

This is the 2nd time that this has happened. I follow my account and check it EVERYDAY only to come across this particular situation twice! I check my account and it says items cleared and money was remaining in the account but yet I was charged for the items that went through since I had pending transactions that would have OD the account. I had money in the account and made a transaction that took me over including the 2 pending transactions for $3.42. I make a deposit of $4.00 to cover before 8pm that same day get a receipt saying I have .52 available. To my surprise I wake up to 2 OD fees a savings account transfer fee in which they only transferred $1 over for OD protection.

I used the Regions ready advance funds for emergencies. They changed the date of the payment for the funds and fees. Their customer service people do not have accurate information. They told me one thing then DID another. It is impossible to pin their cs people down for what they say. They refused to recognize my payment and refused to take payment to settle the account, then charged me for a bogus amount. They refuse to admit their mistakes. I have filed complaints with the consumer financial protection agency, the comptroller of the currency - U.S. Treasury and the federal reserve. I feel like I've been doing business with ali baba and his 40 thieves. I wrote the vp of customer service and told him as much. Banksters!!!!!

We have been banking with Regions Bank for many many years. In the last few years, this bank has been manipulating our account so many times. They will move transactions around from pending to history back to pending. My husband and I have sat and watch as they maneuvered the account around in order to make fees off of us. When you go and talk to them, they will give the excuse that our screens are different. We have ran copies of where they have been caught doing this. But they will not budge and won't listen to anything you tell them. This is not right!!! They should be made to pay back all that has been taken from us and so many other people who have been treated like we have. We will be finding us another bank that we can trust. Goodbye Regions!

In July of 2007, we opened a FREE BUSINESS CHECKING ACCOUNT with Regions Bank for my sons 7 and 8 year old coach pitch team. A free account. We also received no interest. That was fine with us since we only wanted in to keep the teams money to prove and show we were going to do this the right way. We started the account with close to $2,000 and by Jan. of 2008, we finished our season and had nearly $900.

My oldest son stole my youngest son's checkbook and wrote four checks on his account, which cause his account to be overdrawn. My youngest son was arrested and is in jail presently for this crime. Regions Bank refuses to reimburse my son for the money my son lost. The investigator has told Regions it was forgery. Regions admits it was forgery, but because they are related, they are giving us the running around about reimbursing him. It has been two months and my son is behind on his bills. Do not do business with REGIONS.

My son went in to Nashville, IL Regions Bank - wanted to cash small saving bond. The teller ask if he want to do any other business. He said “Yes, I want to close my savings.” He now lives up north and is getting married, needs money for wedding - just home for Easter holiday. Teller said “let’s close saving first.” Ok replies my son. After she closes it he ask to cash in saving bond. Her reply was, “You are no longer a customer here and I cannot do that.” He was so got he forgot cell phone on counter. This is a small community. Everyone knows us and she could not call and let us know phone was there. I called Monday morning and ask if phone was there. She said yes. I overnighted it to him Monday - cost 21 dollars. I'm so done with this bank. Very upset. How would you like your loved one treated like that?

I have had a business account with regions since 2003. My account has never been overdrawn nor have I ever had a bounced check. I called to complain about a sudden change in the bank deposit fee if the amount deposited exceeded $5000 cash and asked for a return call. Instead I received a letter notifying me they were terminating my account and no reason was given. I bank with USAA as well and I have always received wonderful service from USAA. I would caution anyone to avoid Regions Bank. The disruption and inconvenience this is causing my business is ridiculous.

Went to a local NFCC approved credit counseling and filled out a proposal for American Express, Regions, Citibank and GE Capital. American Express approved with 7.99%, Citibank approved with 9.9%, GE Capital approved with 2.99% and then there was Regions. Said they do not work with 3rd party credit counseling in order to save customer’s money.

On 2/24/14 I had $3.57 in my checking account at Regions. On the 25th I was charged $144.00 in overdraft fees which of course made my account overdrawn by $140.43. I had to go shopping and not knowing I did not have ANY money in my account I made 4 purchases in the amount of $119.54 and I transferred $120.00 from another checking account online to cover the charges. The transfer went into my checking account on the 25th and the purchases cleared on the 26th. I was then charged another $144.00 in overdraft fees. So now I owe $283.97 in overdraft fees but at no time on the 24th, 25th, or 26th was I overdrawn except for the overdraft fees. The banks were closed today due to the snow so I sent an email to Regions expecting an answer that would tell me what I did wrong. This is the reply I received from the bank...

I went to cash 2 company checks drawn at Regions Bank. I was told that I would be charged $2.00 per check as a cashing fee because I did not have an account with them. My company sure does, I told the teller and that I was not going to pay the bank $4.00 to cash their own checks and then she told me to go to my own bank. I would think this is a poor business model at best and terrible customer service at the least.

I've read most of the other reviews on Regions and I have to agree. I have a business account (self employed) with them and I too have had NSF fees that were large and unnecessary with poor customer service. My additional complaints however are about cash deposits and email notifications.

I applied for a job with Regions about a week before Thanksgiving and went to an interview where everything went fine. I was told by the Branch Manager ** that I would receive a call on or around the first of December telling me their decision. During the entire interview, they emphasized customer satisfaction and doing what you say you're going to do, etc... I finally called them today on the 9th because I have heard zero from them and have been kind of putting my job search on hold (actually told another employer I wasn't sure I was ready to work immediately because I was waiting on a previous engagement for work) because I really liked the people and what they said their business conduct was etc (professional, reliable). And honestly, it was fine that I didn't get the job. I just wanted someone to tell me that so that I could move forward and because they said they were going to.

Mrs. Prudence ** "Pru **" - I went in the bank to cash a company check. Pru was my teller, asked if I had an account. I explained I didn't have time. That I just need to cash my payroll check that was from Regions Bank. She then told me maybe I should get my life together and start account. After 10 minutes waiting for her to cash my check she told me to have a nice day and find somewhere to shower before going out in public. I was on my lunch break and had to get back to work. I will be sure tell people not to waste their time going to that branch and I will never consider opening an account with Regions.

I took my 91 year old mother to the bank so she could add me as beneficiary to a checking account that was originally with her brother and sister now deceased. To make a long story short, they could not find the account with any of the three names I gave them which were valid names and told us we never had an account there. We went round and round for about 10 minutes about this. The banker was polite but smug. Finally found it when I could produce an account number (PS: every other bank I have ever dealt with could find an account with a name).

My banking experience with Regions was short and expensive. In three months, my $50 deposit was taken by Regions from an inactive account with no signature card and no transactions. There are better banks in Florida with lower fees and proper business hours.

On Saturday I was able to make a purchase using my debit card. Today, Sunday, there is apparently a block. So I am unable to access my funds today for no apparent reason. I've checked my email account to see if they sent a message regarding this...no email. I checked online. I have plenty of available funds... yet I am not able to access them. Zero reason given and I am sitting here with hands tied unable to access my funds. I am understandably very upset about this. Regions has been preset good to me in the past and I've been with them for many years. Today I checked out other banks because I can't have this happening again.

I have been a Regions Bank customer for 7 years. Unfortunately over the years we have paid more than our share of overdraft charges, and have done so without much fuss because it was our own fault for over drawing our account. However about a year ago, I was contacted by a Regions Bank employee asking me to open a Savings account with the primary selling point being that the account could be used as a safety net for my checking account and would avoid overdraft charges.

I have both a personal checking and savings account with Regions and a joint checking account with them. I started having problems with my personal online checking and the phone app a few months ago. I reported to them that I was having problems logging in and then I started having problems with the balances not showing correct amounts and my transfers from savings to checking not going through or not going through in time. I wrote them about this and also went into my closest branch to report it. I also reported before that a charge made to a small restaurant disappeared from my account. They checked it and told me the charges had been cancelled. I went to the restaurant and was told they had not cancelled charges and that it went through according to their system. To date... it still has not gone through my bank. That was months ago.

DO NOT OPEN AN ACCOUNT ONLINE!!!! I changed over from BofA because I wanted better customer service and a smaller regional bank feel. I opened an account online. I took all of my money and put it into a Regions checking and savings account with my debit card. They then proceed to hold your funds for three days. Every penny I had went into those accounts. The kicker... the day I opened it, a customer rep told me my funds were available so I went in to the teller, and they gave me $200. No issues. That was on a Friday.

I've been with Regions for about 4 years now and I've never had a problem with them until this year. If I use my card I check my balance like clock work. I've been having problems recently. I check my ledger balance and everything is positive. Then all of a sudden I have overdraft fees out of nowhere. The bank tellers can NEVER explain to me how I got an overdraft and they always see things you don't see. Well excuse me, I should have just as much access to my account as the teller because it's MY money. Am I not correct? I just transferred money from my checking account to my savings. I go back to make sure it's pending and it doesn't show.

I have had overdraft protection for a few years and never had a problem. On August 28, 2013 I was charged $108.00 twice for returned checks. When I called the bank they explained to me that yes I have overdraft protection but it was removed for one day without any notice to me and then they put it back on. They told me they did not have to notify me they could do it at any time. I have direct deposit of my paycheck so they always get their money. I believe that they did this to obtain extra charges on my account. If they did it to my account I am sure they do it to hundreds of other accounts adding their charges by the millions. I think this is not the correct way to do business with a customer that has been with them for years.

My husband acquired a home along with a home equity loan when his mother died in 2009. She left no will. It is now 2013. Her name is the only name on the loan. We are told by Regions that they can't speak to us about the loan at all even though we have made all the payments since she died. They have now started adding hazard insurance to the loan. We have sent, several times, proof that we have insurance on our home. Since Regions won't talk to us about the problem, I had my insurance agent call their insurance department. She was told they have received the 2 years proof of coverage needed, but they will not honor it due to his mother’s name not being on our insurance policy.

Some of us, such as bookkeepers, rely upon the services that banks state they provide, such as online banking, online bill pay, etc. in order to provide accounting services for our clients in an expeditious and accurate manner. It does NO good when banks such as Regions decide they're going to "improve" their services and actually ARE NOT able to even provide basic electronic services, much less something as "sophisticated" as online bill pay. Right.

Many others and I have been unable to manage our bill paying responsibilities due to Regions so called upgrade to their bill paying process. It's unacceptable for a bank to cut off a service and have a 3 or 4 week roll out for the new software! Seriously???? They must be idiots in management because this is doing nothing for their already really bad reputation! I'm considering changing out banks as many other customers are considering right now. Confidence is being lost on a daily basis in Regions bank and their management! Software developer should be fired as well as whoever is making the decisions to do business or non-business as it is now! They don't hesitate to charge the fees from each account when it gets down to a certain level even under this so-called upgrade or transition period. What they are doing now has an impact on generating more fees for them and leaving their customers hang out to dry!

Regions Bank has been harassing me and my grandmother over a loan she made to me several months back. Even though she has told them numerous times that the loan was legit, an employee has stopped by her home three times I am aware of trying to convince her to take action. She has repeatedly asked them to leave us alone, but afterwards, they went so far as to actually turn the matter over to the authorities. If they check and my complaint was not legitimate, I would not be writing a negative review. However, they are continuing to harass us over this transaction. I am wondering, after being told by the account holder that the transaction was authentic, why do they continue to harass us?

On June 12, 2013, I attempted to make a deposit into my checking account at the "Smart ATM" in Carrollton, GA. Evidently, the machine was malfunctioning so I was not only unable to make a deposit, but the machine ate my card. When I was leaving, a lady who had called Regions about the same issue stated the machine was malfunctioning. Today, June 16, I attempted to use the same ATM after being told it was now functioning properly. But when I attempted to deposit the check, after making a loud repetitive noise, it finally kept the check and stated the machine was unable to accept any more deposits. The check was never returned and my account does not reflect the deposit.

I deposited a personal check from Chase Bank into my checking account at Regions Bank, via ATM, in the amount of $840.00 on 6/4/2013. The check was from my mother. She verified the check cleared her account the following day, 6/5/2013. I had a negative balance in my account, which was the reason I was hurrying to get the check deposited to cover the overdraft charges that were incurring on my account.

My mother died; she had appointed Regions as her executor. They asked if they could put WWII memorabilia which my father (a soldier) had brought home with him in their vault for safe keeping. Weeks later, I requested its return. They refused to give it to me. Then they called the Department of Home Land Security and told them that they wanted to give it to them. They have seemed very judgmental of his having had it in his possession since 1944. I grew up with it and it has been a part of our family. My father was very proud of serving his country and brought it back as a souvenir, as did so many soldiers.

A few days ago, Regions online banking website was down for several days not allowing customers to see or conduct transactions with their accounts preventing them from financially planning accordingly. Customers had no other recourse but to operate blindly when dealing with their Regions account. Apparently, Regions did not pay their bill or failed to renew their website domain. In order to see what was happening with an account in real time, the customer would have to go into a branch to inquire of their account and conduct transactions trusting the representative to provide professional and adequate information on the customer’s account. Likewise, the customer would have no other choice but to trust the ethics of the branch representative.

I was having difficulty getting online. When I called, I found they still had my online account tied to an account I closed years ago (for bad customer service). When I complained that this was inconvenient for me to have to go through all this, they closed my account. It turns out if you complain to Regions about anything they did wrong, they will fire you to avoid public complaints. Ironically, I was not going to complain publicly, until they did that. So here I am! So, if they do anything wrong to you, you are not allowed to bring it to their attention. Just suffer with it because they have not even heard of the term "customer service".

I wish I could give them a negative 5 star. I had a new business account opened at Regions when my partner and I bought a new gas station. We had to close the account in 4 months. They charged us fees for overdraft items, which seems fair. But they also charged me a "paid item fee." So what they do is they charge a fee for returning your check and then they charge you another fee if we deposit the money and they pay off the check. This doesn't make sense. So apparently, they charged us two times for each item. That totaled to $3,500 for fees in 3 months. So in the 4th month, we closed the account. At first we didn't realize what was going on with our business and our money. I'm sure whoever has a small business will understand how important every penny is. Never ever trust this bank!

I wish I would have read reviews on Regions 2 years ago before I opened my account. I read through several, and I can completely sympathize with many of you. I have had problems with Regions in the past, but since the beginning of 2013 until now, it has been a downward spiral. I will briefly sum up the past few months and strongly suggest that you never bank with Regions.

On 5/3/2013, at or near 10:30 pm, I sent (5) Western Union transfers: $200 to my handicapped friend, Erraina **, in Chicago, IL (cancelled); $300 to my son, David **, in Garland, TX (paid 5/3/2013); $200 each to my three granddaughters, Lia ** in Dallas, TX (cancelled); Adriah ** in Bossier City, LA (delivered); and Rachael ** in California (paid 5/3/2013). My checking balance was $3,700. I have sent many Western Union transfers from Regions Online Banking without any problems.

I was charged some outrageous overdraft fee. I check my account often and some sort of billing. They have charged me two overdrafts that shouldn't have been there. I go to the bank each time I deposited a check and while doing this, I would ask if there were any fees, etc. I was told none but seems they charged me anyhow. They are nice when you put money in, but not when they take it out. I called and two different branches were very rude to me. One picked up and said "What" and the next branch picked up to say, "Call back on Monday, I don't have time." Very rude. So done with this bank.

I have been a customer of Regions for many years. Today I received an independent credit report I subscribed to and it said that my credit score had dwindled from being very good to a 640 average. The only derogatory notes listed was from Regions (for 1 cent that was left on my credit card account for some strange reason and which I hadn't noticed because I don't really use this account). They reported this 1 cent as 60 days past due in January of 2013 and as 90 days past due in February of 2013. I would urge every customer of Regions Bank to check their accounts frequently since these people don't seem to have any shame reporting you as past due, even for a cent, but they won't bother to send you an email to warn you of this first.

Over the past two months, my husband and I have had two different charges totaling $180 and $144 in overdraft fees. Regions has decided to use some funny method of accounting for its pending charges and current charges. This method results is nothing more than a money gain for the bank. My husband and I went to bed, looked in our Regions account online which stated that it had $168. When we woke up, there was a negative $154 balance. Someone within banking guidelines or the FDIC needs to examine Regions' accounting method for the overdraft fees. It is absolutely highway robbery. We are switching banks as soon as Monday morning is here.

Regions Bank is the absolute epitome of a sketchy thieving bank. They re-sequence payments so that smaller ones clear later, triggering overdraft fees. Their ledgers show inaccuracies frequently (I can log in one minute, log out and log right back in, and the ledger and balance will look completely different). When I emailed them, letting them know that I was not keen on them re-sequencing my payments, they responded with an email stating they did that to protect the customer and that re-sequencing was a common practice. Indeed it is not and many banks have been sued over that very thing.

In 2011 my husband and I incurred over a thousand dollars in NSF fees. We noticed that they would hide pending transactions and manipulate the system to their advantage to get more NSF fees. It got so bad around Christmas, my husband was laid off. So out of desperation, we went to our branch to beg for at least half of our money back. The assistant manager was very cold and rude. She told us to go to a church to get help and said she would call 911 if we didn't leave. So we left in tears.

Regions has robbed me yet again! In the past 5 days, I have deposited over $2,173 in my account! I had a little over $1,100 in my account and I went online and paid my cell phone bill which was $256. So we are on our way heading out of town for Easter weekend, stopped by the ATM and we are negative $267! There is no way in hell we should be negative! Of course, Regions doesn't have any customer service after hours! So here we are back at home sitting because we have no money to go out of town and there isn't anything I can do until Monday morning! I filed a complaint with BBB, hopefully that will help. So I got onto Regions online bank three different times last night and got three different balances which was $197.63 to the good, back negative $267 and negative $112! The great thing is I took pictures of all of this so they couldn't tell me anything different or say that didn't happen!

I have no idea how Regions stays in business. I had fraudulent charges on my account and an electronic check done through a website. I called the 800 number and was told I would have to go to a branch. Not just any branch, but the one I opened the account with. I can't just use any branch even though they are all Regions. I did so. They said it would take 10 days to dispute. I called on day 14. They said due to short of staff, it was taking longer. Twenty eight days later, still no word. 3Thirty six days later, I got a notice that they found it not to be fraudulent due to the fact that the check had me type onto it! It was an electronic version of a check. Not my check. Just a check with my account and my name typed on it. I closed that account.

I banked with Region Bank long before it was Regions. I think I set up my first account more than 20 years ago when it was Sunshine Bank or something similar. I opened the Really Free Checking account more than 15 years ago. They are no longer my primary bank as I work overseas most of the year, except for an annual family visit. As a result, I only keep a low balance. My local branch I check-in with about my activity when I am in the US to keep a tab on the balance (before the online accounts were free). I only just found out that the account was changed to a Lifegreen Account, which is not really free. I have lost over a third of the account value to fees. I was informed that I needed a higher balance or direct deposit from my employer.

Regions deliberately hides pending transactions and rearranges transactions to maximize the amount of NSF fees they get out of you. When this first started happening, I was told by a teller that I just need to keep better track of my finances, and that I should sign up for Regions Online so I could see all my transactions in real time. I did this, but quickly noticed that even their website lies to you. For instance, just the other day, I had $155 in the bank. The only thing listed under "pending transactions" was a $100 transaction. You would think that means that I have $55 to spend. Wrong.

I had an account that had gotten overdraft fees due to me and my wife losing our jobs within a month of each other. I opted out of the overdraft protection way before all of this happened. However, they never opted me out. As I was trying to fix our bill situation and change auto payments, some bills were paid but there was not enough money in the account to cover the bills. The bank went ahead and paid the bills anyway and then charged me each time an overdraft fee. This really put the account in the negative. Being jobless and just getting by with paying the minimum on bills until I could get back to work was very strenuous. Before I could fix the negative account, the bank closed the account and sent it to collections. My plan was to bring that account out of the negative with my tax return. I finally got a new job and kept my second Regions account open so I could have direct deposit go to it.

Regions Bank has charged me overdraft fees of $235 for a $2 overdraft compounding the problem. They won't give an inch concerning this matter. Do you know how much money this bank has made from us poor people? It's just not right to do that. Some banks don't charge NSF if it's under $25. So now, we know why Regions is one of the 15th largest bank using our hard-earned money.

I entered Regions bank to cash a payroll check so I could deposit it as cash, just like I've done every month since I've been banking with Regions. Since I don't keep enough funds to cover the check, they charge me to cash it. This particular time, the teller asked me for the phone number from which the check was drawn. I said I did not have that information on me and never needed it in the past. Even though I have never had an issue with any check in the past, she told me she could not cash my check.

I've had a consumer credit card with Regions for over 5 years and, within the last 4 months, they've switched over the way you pay your monthly statement. I've had many late fees due to the impossible ways of paying over the phone like I have since I have had my credit card. Trying to use the ATM or actual bank takes too long to post a payment. This bank is horrible; that's why I have chosen a different bank to bank at.

I have a business account at Regions Bank. My husband and I took out two secured loans. I called in to bring the loans current. I was given the amount needed to bring both accounts current and paid this. Meanwhile, there was another unauthorized debit made from my account by another bank rep bringing my account back in the negative. I have had nothing but issue with this account since I opened it. Now the bank manager is threatening to take the $10k we secured the account with and close the account. The manager was extremely rude to the point of telling me not to talk. What can I do?

My co-worker deposited my payroll check for me on 1/4/12 at Regions in Greenville, MS. Later in the day, I tried to make a withdrawal and they would not give me my own money. WTH? The teller could see on her computer that it had been deposited, but she said she couldn't give me any money until the next day. I was also told that if I paid a bill online today, it would not go through because it is still pending - which means my son's apartment rent at college will be late and I will have to pay late fees to the apartment complex because of this. I have only had this account since middle of October 2012, and I will be closing it first thing Monday morning.

Regions Bank does not inform you when you open a new account of their practices; however, I have had an account with them for eight months. They have changed dates and presentation on the order of items presented for payment and have charged me over $4,000 in fees. I tried to get them to realize I am just a hard working person, trying to pay my bills and called them on what they are doing. They said that all banks do this and that this is in their policy to move items from the highest to lowest, and they can pretty much do what they want when you put your money in their account, use their debit cards, and their services. Wow! We all need to stick together and sue these people to their knees. People, join with me. They are stealing from us. I am closing this account, but don't let these people steal from you. Do not bank with Regions!

I went into Regions in October or November 2012. I wanted to close my account because I was going through a separation with my husband. Even though he wasn't on my account I was still closing it. Anyways when I went in on Lamar in Memphis TN, I withdrew all my monies except 20 dollars because the teller said there was something pending, to come back tomorrow, that it should clear and then close the account. The next day, I went back in and closed the account and got my last $20. Now in December 2012, I received a call from Regions and they told me that AT&T opened my checking account up and they have been charging me fees ever since because AT&T opened my account and tried to get money. Now they said I owe them over a hundred dollars worth of NSF fees. I am confused and baffled.

I went to Regions Bank in Morristown, Tennessee on West Morris Blvd to cash a check or get a cashier's check for $10,000. My mother wrote me the check on her account. The teller confirmed the money was in the account and spoke to my mother on the phone. She was familiar with my mother. I submitted proper ID. The teller then refused to cash the check stating "We don't keep that kind of money in the bank on Fridays." I then asked for a cashier's check, and she stated, "The machine is broken and we can't print one." I was told they could order the money and it would take five days to get the cash! I was stunned and can't believe a solvent bank doesn't have $10,000 in the bank. Is Regions an insolvent bank?

Unfair NSF fees - Recently on 11/26/12, I had an available balance of $52.26. An authorization was pending and two NSF charges were placed on my account totaling $72.00, even though I had no other charges posted on my account and only authorizations which appeared on 11/28. Even though an authorization displays and might overdraw the account, it is not an actual posting or charge. Many times the authorizations drop off after 10 days for various reasons, but mostly because the items are never shipped or it is for a lesser amount.

Almost 20 years banking with Regions and we will now leave them. In August this year, we reserved hotel rooms through Hotels.com for a sporting event in North Little Rock. I contacted the Budgetel, and arranged for each individual to check-in with their own credit card through the Manager. I was to pay for my two rooms for two nights. Seven people arrived at the Hotel prior to me and began calling me as I was driving in asking, "Is this where we are staying?" Upon arrival, I found the hotel was not the same condition as the photos online and asked for a key to my room to investigate. It was on the 3rd floor, elevator was broken. I stepped in the room and there was strong urine stench and there were 2 big wet spots on the floor. There were 2 floor fans in the room because the air-conditioner didn't work (it was early Sept in AR). There was a hole not just in the wall, but through to the other room. I pulled back the bedding and there were pubic hairs on the sheets.

Today, another Regions account holder called in to transfer money to my account. He just recently called in to make this same transfer a few weeks ago, and was told the transfer would be next day, and the funds were available after midnight that same night. But this time, he was told the transfer would take 3-5 business days, and when he asked why it could not be next day, he was told, "Regions doesn't do that anymore." So then, I called in because I was curious why a transfer from one account to another account belonging to the same bank would take so long. The customer service rep I spoke to just kept saying, "That's just the process," with no further explanation of the process, which shows me that he obviously doesn't understand either. Then the rep. cut me off mid-sentence and asked me if there was anything else he could help me with.

Regions Reward Program - On 11/1, I tried to use my "Travel Points" for a motel reservation. Customer service says "That account is locked, call this number **." I cannot get an answer on the number. "It" does not recognize my account. Okay, my husband says "Don't worry, I'll go to the bank Monday and get it sorted out." On Monday, he goes to Local Regions and meets with a very "nice" lady, who says she can't fix it but we can. He returns and says call this number **. Again, no answer and it does "not recognize" our account. What?! But he was just physically at the bank dialing the number they gave him!

I can't believe Regions wants to force credit card holders to open a bank account to pay their bills. It's not enough that they have the highest interest rate in the country. Don't ever do business with Regions.

We went to open a personal account today at Regions Bank at the 9 Mile Road 32514 branch office in Pensacola. The accounts manager was so rude, she actually inspired me to switch banks. I was in the bank to encourage a couple to open an account there. First, she didn't know how to say "ask." She wanted to "axe" me a question, that should have been my first clue. Then, I looked down and she has pink stars and moons painted all over her fingernails - second clue that she was an idiot. She sent us up to Florida DMV to get paperwork to open the account. 3 hours later, she said she couldn't open the account because she didn't have all the info. I brought her some more info and she just dismissed the whole thing with a smirk.

On 9-28-2012, I authorized a Personal Pay transaction in the amount of $655.00 to my daughter. On 9-29-2012, I stopped this payment since it would not be credited to her account until 10-3-2012. On 10-1-2012, the payment I had stopped was debited from my checking account; however, it was not credited to my daughter's checking account with Bank of America. On 10-2-2012, I contacted Regions and was on the phone one hour and 45 minutes. After being transferred to four different customer service representatives, I finally talked to someone in the electronic banking area who assured me the funds would be returned to my checking account that night. On 10-3-2012, the funds were still missing from my checking account.

I went to Regions Bank to cash a check one of their account holders had written to me. When I gave the check to the teller, she asked if I was a Regions Bank account holder. After telling her no, I was fingerprinted and then told that there would be a two dollar fee to cash the check - the check written on their bank! Not only is the account holder being charged a monthly fee for bank services, the person cashing the check is being charged a fee as well! This should be illegal. I was told by the teller that it is common knowledge to their account holders that they charge this fee for cashing the checks they write. Isn't this double dipping? And shouldn't I be informed of the fee before I am fingerprinted?!

Customer service with credit card conversion - On September 9, Regions switched the management of its card from FIA Card Services to themselves. Everything possible about the switch has been horrible. Among other things, their call system is so backed up that there are waits in excess of 30 minutes. And if you do get through, they have no answers. Finally, their corporate number on their SEC filings is wrong. There appears to be no way to get help. Consequences: will probably cancel the card out of frustration!

Regions Bank has some serious problems. For contacting clients, they were using non-traceable/unlisted phones for contact. They also try to curve the payments that you make to suit their own agenda, in which they try to have extra payments sent to them for either late fees or surplus charges. Then they also demand insurance policies in place, over and above the amount that is owed to them (in my case, it's $19,000 as a credit line). They demanded flood insurance placed and I sent a formal document from a local inspection firm that clearly shows that my home is not in a flood zone that needed flood insurance.

I lost my job, so my checking account balance is quite low. In response, Regions is charging me $10 per month because I can't keep my balance above $1,000. What a cruel fee, charging people simply because they do not have enough money to maintain what Regions considers a proper balance. It's so galling. I'm moving what little money I do have to a credit union.

I tried to activate a new credit card Regions sent me. I entered the new card number multiple times and was told the number was correct. Each time I was asked to hold for customer service. Never did anyone come on, just a man's voice asking me to hold and occasional recorded messages about Regions' great customer service. I ended up hanging up in total disgust. Hire some workers to man the phones. Cheap double-talking bank - so typical of the times we're living in.

An emergency on 8/23 brought my checking account down to a balance of $15.56. Late that night, I made a debit card transaction for $47.16. The next morning on 8/24, that transaction did not yet show as pending on either my Regions iPhone app or my Regions Online Banking webpage. That same morning on the 24th, I deposited $650 into the account and was told by the teller that I was good and that both the deposit and debit would hit that night at midnight. On 8/27, I discovered that the $47.16 now shows as debiting my account on 8/23 causing an NSF charge of $36 and also another NSF charge for a $2.83 transaction made on the morning of 8/23, even though these transactions did not even debit or overdraw my account on 8/23.

I was trying to get a loan to pay off some bills on line. They said I was approved and said I must pay a one-time finance charge of $99.95 so I did it, then telling me my loan would be in my checking account no later than 2 days. The next day I checked the email they sent me, I thought something was wrong it wasn't showing confirmation. I called the number they had given me the night before. They spoke very broken English at best so I could get nothing fix from that end. So, I looked up online and saw that they were involved in a lot of fraud, and they not only stole money but they sell information to others to steal from your account. Sure enough before I got off work, they had taken out the $99.95 which was fraud. Someone stole $30.00, $99.49 and the bank let them steal $11.00 more after I told them about and was waiting for them to fix it before I closed that account.

I went to a branch on Park Blvd. in Pinellas Park to use the outside walk-up ATM. I was a good ten feet from the machine where this bank employee was helping an elderly customer. He turned to me and said, "You need to back up mister." My reply was that he needed to get some manners. As soon as I placed my card in the ATM, this man approached me again in a threatening manner and stated that he was closing my accounts and that I could expect a check in the mail. Before I could respond, he ran in the bank and locked the door. This morning I found a voice mail from the Pinellas Park police department - an obvious attempt to cover his ass. When this bank opens today, I will close all my business with Regions and file a formal complaint with them.

After 7+ years of being a Regions Bank customer, all of a sudden, they decided to close all my accounts including 2 business and 2 personal with no explanation given. Accounts had plenty of balances. I never missed payment, never overdraft. I am shocked. And nobody knows anything. Branch says they were told to close it by Corporate from upstairs, and who is this Corporate and what is their number? Nobody knows. I usually recommend Regions for business. Now, they are getting worse and worse. I suggest to avoid them like a plague.

On Friday, July 6, 2012, I pulled up to the ATM outside the Regions Bank to make a withdrawal. The money got stuck in the machine and did not dispense. The screen said to contact financial institution, money not retrieved in time. I tried it again and got my money. Problem, Regions withdrew the money from my account for both transactions. A total of $400.00! I went inside and filled out an affidavit and was told my money should be back in my account no later than Wednesday! How come I call today and they tell me it may be 10 business days. You think I have $200 freaking dollars to just go missing in my bank account. I have a bill that was to be paid on this Friday with that money, now my phone may be cut off! This wait time is absolutely ridiculous. And they have the nerve to say they are highly rated in customer service! I am reporting to the Better Business Bureau. I am so pissed right now.

Late on 6/28/2012, I checked online my account. It had a balance, but pending for the next day was a check that was going to clear. At 9 o'clock, I tried to get online to view the account and transfer money into it. I have various accounts, and they showed up; but this one had disappeared. I called the bank at about 10 o'clock, and they transferred me around for about an hour and then claimed I was in the bank the previous day, withdrew the money, and requested that the account be closed. I have major health problems and rarely get out of the house, let alone go to the bank in Clearwater, FL, which is about 100 miles from where I live.

I have tried to get check image fee removed for a year. Every time I call, I am told it is taken care of, but it has not. They call and offer me deals to save me money but I get screwed out of monies every time. My branch had their phone disconnected. I have to call an 800 number and they contact my branch, but I can't. They just give me the runaround and try to make it sound like they, Regions at Hammock Cove in Naples, Florida, are doing me a favor. I got the lady's name last time and when I called today, I was told she was on vacation. How convenient, but the lady on the 800 number said she was sure the lady didn't tell a lie. I just misunderstood what she said. ** Regions, the only way they can make money is to steal from their customers!

I went to deposit my daughter's US Treasury check, endorsed to me by "pay to the order of" and they refused to do it. I wasn't cashing it, wasn't doing anything wrong. They just said they don't know her. I have been banking there for years, and the manager and staff don't even know me or my family enough to trust us, not that it matters? No one to vouch for us, some home town bank right? As soon as I cool down I guess I'll have to muster up the patience and composure to go back into the bank to close my accounts. Goodbye Regions Bank!

My check goes in electronically every 2 weeks. My car payment went in the same day my check got to the bank. The bank did not pay the check. When I called and asked why, they said the checks went in the same day as my payment but missed it. I said since I "opted in" to have my checks paid anyway, it should have been paid. The person on the phone gave me some story about the "opt in" amount changes everyday and some days there is no amount, etc. What? Who can follow that craziness?

I purchased a 3-year CD about 2 years ago. I was offered a free checking account which would get me a better rate. I was assured several times it was free and for about 18 months, it was. I opened the free account with a small amount of money only to get the better rate. I recently became aware that Regions is charging me a monthly fee of $18 which will take 86% of the interest I would have earned on the CD. It's a great scam they have going. The branch I open the account with, closed shortly after I opened the account/bought the CD and now, the nearest branch is about a hundred miles away. I think I will file a lawsuit locally not that I can win, but to make these scammers spend more on me defending it than they received from taking it from my account.

On 5/13/2012, I had 2 charges on my account that I did not make. I called Regions first thing on Monday, 5/14/2012, to notify them that I did not make these charges. They said the best thing to do is cancel my bank card so I did. The rep also told me it would take up to 10 days to receive the money back once I filled out the dispute charge forms. The rep told me they would fax them over to me. I waited 3 days for the fax. I called back on 5/16 to file another claim for the second charge that was pending. Now, this rep told me it would about 24 to 48 hours before I receive the fax form to dispute this claim.

On 5/2/12, a Regions Bank official waived giving their waivers to me. Marshall said they were embezzling out of my account, and I told them to stop. They would not. Regions Bank officials, stop being malicious at me. Stop embezzling out of my account and pay me my compensation fees now.

Regions Bank requested a copy of our flood insurance on a mortgage, which we sent them within one week. We subsequently received two more letters requesting the insurance, after which we called each time and were assured that they had our insurance and the matter was taken care of. Finally, we received a letter that they added $4,600 to our loan for a lender-based policy. I called again and they blamed a previous processor and said it would take 30 to 45 days to correct. Because I had already spoken to several people, I asked for confirmation in writing that they had our insurance and that they would fix it. They refused to give me anything in writing. I don't trust any business that will not confirm in writing what they tell me on the phone.

We have been very dissatisfied with Regions Bank for several years. Beginning with changes after each time they were acquired by another entity. Increased checking account fees, longer holds on check deposits, poor customer service, and a revolving door of branch managers caused us to decide to close our checking, attached line of credit, and savings accounts. Branch manager unsuccessfully closed the accounts and neglected to inform my husband of balance due at signing to close the accounts. I walked away feeling that he had accomplished the task of closing all accounts.

They deducted the fees and held my money for over 5 business days before agreeing to look closer at the inadvertent NSF activity. Terrible branch manager and operations administration! Do not bank with them. You’ll be sorry.