Regions Bank Reviews

Besides what everyone else says about poor rates and overly strict rules, their customer service department is completely uncooperative. I have had 3 issues in the past month with their online/debit system and after 3 extensive experiences with their over the phone commercials while on hold, they refuse to answer why deposits come up missing from my account and I can do anything for 3 to 5 days to see if they reappear. They won't even tell me why they deleted them. Changing banks.

While traveling overseas twice this year, they have froze my online banking. The first time was 🥶 Istanbul Turkey, and I called them to fix it and they would not fix it unless I was sitting in front of them. I had to fly back from Turkey to Florida, just to get my account reinstated. While I was there for an hour, the banker talked to security and told them that I was going to be traveling for at least six months and not to do this again. Here four months later I’m in Malaysia and they did it again. I called them. They knew exactly who they were talking to cause I just spent an hour with them four months ago. But they would not fix it over the phone and he said I had to be there in person. They didn’t care that I had to fly 33 hours and spend $3500 to accomplish this. Horrible bank.

While Regions started a process of what they call Overdraft Grace Period, they tend to manipulate the way they process daily transactions in order to cause overdrafts to occur and accounts to be charged overdraft fees. Watch your accounts closely…

Regions Bank is one of the worst bank to do Business and their staff is not knowledgeable neither. Very poor service and love to increase their payment especially when you take a Homeowners Mortgage they will increase your mortgage without notifying you. Please check other Bank for Better Experience. Great Bank for fraudsters, including its own staff which has been arrested for stealing client funds (look it up). A fraudster used my company's name and his account info to have a client wire several thousand dollars to his Regions Bank.

This is the worst bank in America. Does not give one ***" about the people.

Customer Service is abysmal. When I tried to conduct business with a banker, I was continually interrupted by other employees. The message was that they’re in business was more important than mine. The account manager did nothing to dissuade the constant interruptions. So to her, their business was more important than mine. So I found a bank where they take me seriously.

So I just moved and sent my second month’s rent through bill pay but the landlord didn’t receive it until the 4th despite scheduling a delivery by date of the 30th. I called and called about a half dozen times and just couldn’t get proof the check was sent nor get a copy. I was assessed a $75 late fee by the landlord and wanted to prove it wasn’t my mistake. First they told me the check had been received and deposited and then the following day I was told otherwise, that it had been sent but not deposited…

I bank with Regions Bank in St. Petersburg, FL at the 66th Street, North location. This past Saturday, 5/2/26, I had the need to go to the bank due to the fact that my Regions debit card had been compromised. First I am grateful for Saturday AM hours and secondly, I am extremely indebted to the gentleman that assisted me: Mr. **. He is outstanding: extremely knowledgeable and immediately helped solve my problem: prepared a new card for my use, as another layer of protection, suggested I change my pin number which I was glad to do, answered all of my questions, and most of all accomplished the above in about 10-12 minutes. Mr. ** usually works at the 22nd Street location of Regions in St. Petersburg, FL but was "on loan" to my 66th Street bank for that Saturday--and thank heavens he was there. I can only make one suggestion: do not lose Mr. ** please promote him!

Kylen ** from the Lamar Ave branch in Memphis, TN was very helpful during the account opening process — patient, attentive, and knowledgeable. We spent several hours opening three accounts, and he answered all of my questions thoroughly at that time. Unfortunately, the level of service changed significantly after the accounts were opened. I was told I could reach out with any questions, but multiple calls and messages have gone unanswered, even after being told I would receive a callback. This made it difficult to get support when I needed help navigating my accounts.

Don’t use Regions Bank, you will lose money and never get a straight answer out of any banker. How do you get 108.00 out of one over draft.. When talked to two different banks they had two different excuses. Stay away from regions