About Regions Bank
A link has directed you to this review. Its location on this page may change next time you visit.
- 3,390,559 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
For more information about reviews on ConsumerAffairs.com please visit our FAQ.
Submitted application in May. It's soon September 2021. I still have not closed on Refinance. Guess Mortgage dept is putting me off for Purchase home because the commission is higher. Wow this experience is the worst I've seen yet. Some of my former colleagues used another Mortgage company and was able to refinance in 45 days. I'm pushing 120 days. Always let me check with coordinator blah, blah..Just a little frustrated!
I have had a terrible experience trying to receive customer service assistance today regarding my Regions visa account. I have been passed to 4 different people to fix a problem with my online account. After signing on, I can't see my prior transactions or make a payment. After being transferred 4 times over 1 1/2 hours of waiting time and explaining my problem at least twice to each individual, I was hung up on. I am so fed up with this bank that I am fixing to close my account out. They have kept me waiting over an hour and a half today and still no assistance. If I could give their customer assistance a 0 out of 5 stars I would, but since I have to give them a 1 star in order to send this message I am going to complain about it.
Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.
This is the HARDEST bank to get in touch with. I went to a Regions ATM machine to make a deposit and the machine took my money. The bank was closed so I tried to call the customer service and no one responded for days! No one picks up the phone. Not to mention, they deactivated my card due to me disputing a transaction and it took almost a month for my new card to get delivered.
I don't know how this bank stays in business. There are NO local phone numbers and the phone numbers they do give out are so automated that it takes 10 minutes to MAYBE finally get to a real person who then tells you that your problem can be solved online or at your local branch, blah, blah, blah and you are NO better off than when you started! I would NEVER trust anything of mine to this runaround company. Good luck ever being dealt with upfront and honestly! I am extremely disappointed in this so called bank!
I am a long time customer (credit card, private bank customer, HELOC and checking account, who applied for a HELOC with Regions. My credit rating is 827 (per Regions). Application process started in March until I finally was exhausted and gave up in June. I would be requested for my information, submit then would repeatly be asked for some new item, submit that info then a week later a new request would be sent. There has to be a list of information that is required at the start. I went to the local office in April to complete application process only to be stalled for another 2 months. It was like they did not want to make any loans. Poorest customer service I have ever experienced by any lending institution
HSL, the owner of a small business, is a victim of Regions Bank. Last year she was contacted over the phone by a representative of Ascentium Capital, a subsidiary of Regions Bank. They advertised financing for a POS system called Clover. It was seemingly a great deal, they stated that there wasn’t a contract and stressed the quality of their customer service. When she started the service, the price was significantly more than what was said over the phone, and it grew monthly. She tried calling the number she was given and had trouble getting a response, when she did, they would dodge her questions and kept talking to fill the space. The problem of being overcharged stayed the same no matter the number of times she called. She wanted to cancel the service as it had become too expensive for her to continue.
When she called Ascentium, they told her to call a different department, she called and they said that she was in a two-year contract and if she wanted to cancel she needed to pay over $7,000. She told them that she had agreed to the original price with no contract, not what was being said. She name-dropped the salesperson who had originally advertised the package to her and Ascentium said they no longer worked for them.
They then revealed that the POS company Clover was unconnected to their company, though they had previously implied that they were one company. They told her that if she did not pay the fee they would add her business to a debtors list to be contacted by debt collectors and that they would drop her personal credit score, saying that that would be very difficult for her. She refused to pay the fee, knowing that this was wrong, and her credit score was ruined, making her unable to get a new house as she hoped to do that year.
I am currently working out of state due to Covid 19 as nurse that was relocated for 6 months. I need a replacement debit card for my checking account because the chip was broken. I ordered a new one and they froze my account and reported me as fraud because while I was away the name of my street changed and for a moment I blanked on my new street address. After 3 hours on the phone they agreed to send me a new card. They gave me the Visa 911 card replacement service. After an hour on the phone with Visa, Regions Bank was sent an approval to provide a new out of state card. Regions denied it. I had to spend another 2 hours on the phone with regions again.
Needless to say it's been 4 weeks I have no card, had to get a new back, new direct deposit to access my money and pay my bills. I am currently trying to close out my account but the last three times I have been given an excuse and they are telling me I need to come in to a bank (22 hour drive). Meanwhile regions bank is overdrafting my account even tho I turned off over draft on my account.
My father died in January 2021. I am trying to take care of final expenses and affairs. I received a post card from Regions stating IMPORTANT NOTICE INSIDE. Inside had printed NOTICE OF CHANGE 04/13/21. I call Regions Customer Protection Center. The representative stated he could not help me so he transferred me to 800 S Shackleford Rd, Little Rock, AR 72211 and provided a phone number of 501-371-6400 just in case the call got disconnected. The phone rang until the call was disconnected. I immediately called the number directly and received the same result, no answer.
On April 30, 2021, I made two online appointment. Confirmation #** for a 1:45 PM on 04/30/21. No one called me. I made a second online appointment. Confirmation #**. No one called me for this appointment. I called the 1-800-REGIONS (734-4667) number. Was on hold for about 15 minutes. When a representative got on the line, I explained the situation. She told to go to a local branch. I live in a state that does not have a "local branch" which is why I was attempting to take care of this situation by phone. Oh I forgot I did go into a branch on 03/17/21 to try to take care of my deceased father's affairs. The representative took a copy of the Death Certificate to upload to his file then said there is nothing else that can be done. Dealing with Regions has been extremely difficult and emotional. I pray whoever banks with Regions will have a better experience because my experience has been horrific.
My card was compromised and I had to replace my card. Since then the fraud department has locked both my daughter and husband's debit cards without cause no fraud just locked them without warning!! Absolutely no access to money on their debit cards. I have called to have the block removed and no one will ever pick up. This is the 4th day!! I’m on hold in excess of an hour every call and only a stupid recording. I called customer service, they apologize but say it’s nothing they can do. Do NOT bank here unless you have the patience of God!! After 20 years this is the piss poor service you receive. And calling 1800-REGIONS is of no help in getting anyone to answer.
A customer use to be able to look the telephone number to a specific branch and talk to someone in your local branch. Now it's a number to a call center and "Reggie" is your contact. An automated answer service that attempts to answer your question or assist you. This normally waste about 30 minutes of your time. Now they are closing branches and my local branch is one that is being closed. Had they maintained their original customer service and ways of operating this branch would probably not been affected. Believe it or not there are still some people that like to have that personal, professional interaction especially when it comes to your financial institution. I will be changing where I do business in the very near future. Regions Bank USE TO be amazing! Not anymore. Look at your options closely.
Regions Bank Company Information
- Company Name:
- Regions Bank
You’re signed up
We’ll start sending you the news you need delivered straight to you. We value your privacy. Unsubscribe easily.