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Regions Bank
Overall Satisfaction Rating
1.07/5
  • 5 stars
    0
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    0
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    2
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    1
  • 1 stars
    55
Based on 58 ratings submitted in the last yearSHOW RATING DISTRIBUTION

Regions Bank

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Last updated: Feb. 18, 2018

566 Regions Bank Consumer Reviews and Complaints

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Verified Reviewer
Original review: Feb. 18, 2018

A transaction was paid one day. I got the confirmation number from the company I paid. Once you receive a confirmation number it means that the payment went through. It was returned the next day, and I was also charged for a $36.00 return fee. I don’t understand how this could have happened. I have been with Regions for over 10 years, and this is the first time this has ever happened. From this horrible experience I no longer want to use Regions anymore.

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Verified Reviewer
Original review: Feb. 16, 2018

Inconsistent information given, multiple calls to the call center with no call resolution. I was told too through an agent that my item was cover based on deposit and that was not true. This cause a huge inconvenience. Escalation supervisor disconnected call on me while I was asking for more information. I will remove all my funds immediately.

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Verified Reviewer
Original review: Feb. 16, 2018

I see a lot of people on here experiencing the same issues but here goes. In December my online banking showed a balance that apparently was incorrect and I overdrafted on my account... fine and dandy until all these other "pending" transactions that had debited from my account the day I swiped my card well before I overdrafted started incurring overdraft fees. I was charged for 9 different overdraft items even though they had already come out of my account before it was in a negative balance. I went to the local branch and complained and they could not explain $180 of overdraft fees and said they would credit the charges. So I think I'm done and at least got some of the charges reversed... WRONG. The very next day $80 of the $180 they refunded was taken with a different fee. There were no items pending, no transactions made.

They just didn't want to give me back money they stole. So once again I go to the local branch only this time they say there's nothing they can do. Well I have contacted the attorneys general on this and I have screenshot proof of this banks scam with the pending charges and bogus overdraft fees. I recommend everyone making a complaint to contact the attorneys general and file a complaint because this bank needs a lawsuit against them stealing peoples hard earned money!! STAY AWAY FROM THIS BANK!! If you have them then contact the attorneys general because they will steal from you! Btw their mobile app sucks too, can't get logged in half the time. Horrible bank.

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Verified Reviewer
Original review: Feb. 14, 2018

This bank continually stole our money (theft of payroll) through illegal fees and fee stacking. They lied and stated there was nothing they could do to remedy the theft. We want all of our stolen money refunded. It is better to use any other bank.

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Verified Reviewer
Original review: Feb. 13, 2018

Between the months of March 2017 and the months of September 2017 my deposit weren't sent to my account. My employer I contacted in payroll confirmed that the money was sent to both directions deposit account. My secondary account received the portion but not primary. My employer I contacted said that Regions should have returned the funds. It's going on a year so I'm getting legal advice to solve this problem.

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Verified Reviewer
Original review: Feb. 7, 2018

Regions Bank will fee you for random things, they also have items pending in your bank for a good week or more so you think you have a certain amount of money but you don't. Then they'll fee you $36 for overdrafting and even if you didn't buy anything since then, because another item got out of pending, they'll fee you again. They will randomly switch your accounts into other things, they switched my free savings into a no interest account and charged me $4 every month without my knowledge or permission. Don't use Regions unless you want to go in debt.

5 people found this review helpful
Verified Reviewer
Original review: Feb. 7, 2018

Recently I got this work at home job which was DXC Technology and the manager told me through Google Hangouts that she would send me a check of 1500 to pay for my materials and so I received it and sent it through my bank. Ok somehow there was a hold out on my account and I've called and talk to the representative. The only thing was told to me was that the check was returned but they didn't tell me until I came in today that it was fraud which I didn't know. So the representative was unprofessional, rude. She said, "How you didn't know you open yourself to fraud and you will have to pay that amount back because we are not responsible."

I told the representative, "My husband check came today in the account. Why are we blocked from accessing our funds?" That's so the representative kept bringing up 1500 which is still the reason why we can't login in our account nor get our funds. I am very upset. I will never bank for this company ever again. My husband work check is on the account and they refuse to let us have our money. They refuse to let us close this account. I asked the representative is my account protected but when I turn around they allowed whoever take more out of my account which put my account into -13 balance. I had paid that out of my pocket and still they did not resolve this issue. What bank sits up here and hold somebody's work check. Something needs to be done about this or I'm taking their ** to court.

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3 people found this review helpful
Verified Reviewer
Original review: Jan. 24, 2018

I am 53 years old, and I have been a Regions customer since I was 18, here in Huntsville, Alabama. I am so sick of the customer service I have received over the past 2 years that I am to the point of moving my account. I am simply FED UP!! My "latest" run-in with Regions was at their Drake Avenue, Huntsville, AL location. I went in to make a wire transfer. As there are no signs to direct a customer to the teller line or to loan officer waiting area, I went straight to the teller line, thinking that's where I should be. I waited 15 minutes... 1 person in front of me, 4 people behind me... ONLY 2 TELLERS working the front counter (equipped for 4 tellers) and one of the 2 tellers working the drive-thru line (equipped separately for 2 more tellers). The drive-thru line never stopped therefore, there was, literally, only 1 teller working the counter.

After waiting 15 minutes, I was told I would have to see a loan officer. So I go and sit, noticing a young couple who had come in maybe 5 minutes before I took a seat. When THE ONLY LOAN OFFICER IN THE BANK AT 10:50AM finally finished up with the customer in her office and came out and asked "who's next", I explained that I had been in the teller line for 15 minutes, waiting to make a wire transfer, and her exact words were "Oh well, you were over there so they're next." OHHH MYYY GOSHHH!!! What kind of COMMON SENSE does it take to realize who was next???

A customer who had been waiting 5 times the amount of time as the other customers!!! COMMON SENSE, PEOPLE!!! I left without being helped with my blood pressure through the roof!! Just a few days ago, I actually went into this location again and actually apologized to a woman named Tammy who I felt I had been rude to, for the same reason as this... customer service. But I am sick of apologizing for matters not caused by me!!!

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Verified Reviewer
Original review: Jan. 8, 2018

I have been with Regions Bank for two years and recently, it been really frustrating keep with my account. Any deposit especially electronic deposit after 7pm takes over 36 hours become available my account which mean I am unable to use my own fund for the whole day. It have been charged with overdraft fees which my account does not reflect an negative in my account. During holidays and weekend online account is not regularly updated which mean it often incorrect. I have to keep with my own accounting to make sure that funds reflect my calculating to avoid any possible overdraft fees. This bank sucks and I will be switching over to new bank first thing in the morning.

6 people found this review helpful
Verified Reviewer
Original review: Dec. 31, 2017

I've been with Regions for over 2 years now but might not be anymore. I tried to make online payment for bills, but my card was declined several times and they said everything was fine. But online services said it was due to issuer of the card (Regions Bank). These people have no clue what they are doing. I am sick of it, when I tell them what's going on, all they do is offered more useless tools that serve no purpose to fix the problem. If I ever get to a bank. I will more than likely close my account. I can't take it anymore. If anyone else is dealing with regions. I hope you do the same thing. Thanks. NO STARS if it was up to me.

4 people found this review helpful
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Verified Reviewer
Original review: Dec. 28, 2017

Me han puesto un cheque en hold x ms de 30 das ese banco es una pura m

3 people found this review helpful
Verified Reviewer
Original review: Dec. 24, 2017

Made a $199.95 purchase on 12/22/17 via Regions check debit card, had a immediate problem with the item and the merchant reverse the debit transaction. After midnight the $199.95 pending transaction was removed and added back to my available balance. By the end of day it was removed from my balance and place back as a pending transaction. This bank must be investigated for cheating consumers and held accountable. We will see what the branch manager will say after Xmas when I present the reverse transaction receipt. This is the second time this has happen to me where I had to fight to get $72 back after the double up on a deduction from my account.

4 people found this review helpful
Verified Reviewer
Original review: Dec. 22, 2017

On September 28, 2017 I totaled my pickup truck and filed a claim with Progressive Insurance. They settled it very quickly and sent me a paper check, which I endorsed and deposited on a Friday. I didn't notice that it was made out to both my husband and I (I am the policyholder and it was my truck, so I didn't think about it being made to both of us). The bank showed the funds as available so I paid a couple of bills. I went to pay for my groceries Sunday morning and my card was declined and showed I only had $28 in my account (the settlement check was just under $8k). I contacted the branch Monday morning and the branch manager checked and made some phone calls.

Apparently they accepted the check, then rejected it because it was missing an endorsement, the check was made out to both of us but I have an individual account, the name on the check didn't match the name on my bank account (the check was made out to my legal name and I go by my middle name). They said that my husband had to come in the bank and sign a paper allowing the money to be deposited. I explained that my husband is paralyzed from the neck down and couldn't come in but his mom was his POA. They said both he and I had to be at the branch with our IDs so they could get us signing on camera. They then told me if that wasn't possible then they would put a 30 day hold on the funds. They suggested that the best way would be for Progressive to stop payment on the check and issue a new one in my name only.

When Progressive attempted to do that, they found that the bank had deposited the check and it was shown as deposited and cleared, so they couldn't pay twice on the same claim. At that point they said all I could do was wait out the 30 days and then they would release the funds back to Progressive. The hold was up November 20 and Regions debited the funds from my account. A couple of weeks later I contacted Progressive to find out why I hadn't gotten a new check and they said they had not received the refund yet. A few phone calls later, we were informed that Regions was still sitting on the funds and hadn't attempted to contact me or Progressive. I only knew that it was debited because of my online statement.

The Progressive claims agent was given an email of a woman who handled the refunds, and was told to contact them with the amount of the check and an address to send the refund to, then Progressive could issue a new check. Well, it has been almost 2 weeks since the agent sent the email, and she has not heard anything in reply. Regions has made this a horrible process and I am totally frustrated. Why they didn't just refuse the check in the first place is beyond me. They could have either returned it to me for the additional endorsement or sent it back to Progressive, but they have stretched this out over 2 months. And to tell me to have Progressive stop payment on the check and then deposit it right after that without giving Progressive a chance to do anything is very irresponsible. I should state that I have no issues with anyone at the branch level.

They have been very helpful and have gone above and beyond to resolve this. The problem is with the "back office" and other departments who have refused to do the right thing and get the funds back to Progressive. I have banked with Regions and its predecessors for over 40 years, and this is the worst experience I have ever had with any of them. I would not recommend this bank to anyone. I only gave 2 stars because of the help I received at the branch level.

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8 people found this review helpful
Verified Reviewer
Original review: Dec. 19, 2017

On September 6, 2017 I made a error in my checking account and overdraw my account. I called the bank immediately. I spoke with them and explained I had made a big mistake and what could I do to ensure this never happened again. The bank told me to opt out of overdraft protection so I requested to and it was on a recorded line. Regions recorded line at that. Well they never performed any changes to my account as they said they would and it would take 24 hours today to go into effect. Since then I have paid $762.00 in overdraft fees and due to their inaccurate mobile banking the statements are always inaccurate. I asked to be opted out so if funds were not there funds would not be approved for purchases. Yet they tell me they played back the recorded call and clearly they granted me opting out and never made changes to my account. Due to their error refuse to reimburse me.

7 people found this review helpful
Verified Reviewer
Original review: Dec. 13, 2017

I deposited money into my account. My son attempted to withdraw money from the account. The ATM didn't disburse the money. It been 2 weeks and I am still trying to get someone, file the dispute and confirmed if they've even started the appeal process. After being on hold for 30 minutes with the bank the call is automatically disconnected. Each time I call I get a different response.

4 people found this review helpful
Verified Reviewer
Original review: Dec. 13, 2017

We've been banking with Regions since 2012. I live in TX and was able to write a check for gas at HEB. I was .53 cents short and Regions returned the check and charged me $36. I get direct deposit. Ok so HEB put the check through again and it cleared. So. Three days later there's a $30 check and a $36 check charge. I called Regions and they said, "HEB wrote their own check on your account for their overdraft fees"... say what?!! Regions allowed HEB to write a check on my account! So that means anyone can write a check on my account and Regions said "yes". I also got a payday loan from the Cash Store. I gave a check as collateral. They tried to take out the full amount, not the $90.63.

So we stopped payment on the check. The Cash Store debited our account by changing the check number. Regions said "yeah, they can do that and keep changing the number as often as they want." Wait. Changing check numbers is illegal and fraud. Regions allowed these companies to defraud our account. Regions app sucks. They take out the money then put it back in pending. Meaning they take out the money twice. Ugh. We're actually gonna hire an attorney and close our account. I'm done! They fail to protect their customers!

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9 people found this review helpful
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Verified Reviewer
Original review: Dec. 5, 2017

I had an account with them for 4 years. We are active duty military and moved to an area far away from a Regions branch. I switched to Navy Fed and kept my Regions account open because I have one client who has Regions also and preferred to be able to pay me by transferring into that account. I started noticing fees were occurring once a month in the amount of $8. Apparently this fee is because I wasn't swiping my card enough (10 times per month). I decided to close the account. I called, I was told by a Regions representative I could either empty the account "at a gas station or something" or I could be mailed a check. I agreed to have a check mailed. Fast forward three weeks and that client told me they transferred money into this account that is supposed to be closed. I call and am told they just shut my card down.

Now I have no access to my money so I call. A REGIONS ONLINE BANKER tells me to empty the account into my Navy Fed account via pop money, sans $1 to pay a transfer fee, then AFTER the transfer is complete I am told that my account won't shut down until it has been inactive for 30 days so the $8 fee will occur again, except now there is an empty account so I will incur a fee on top of that fee for the account being empty.

Now I'm asking to speak to a supervisor. I am transferred to someone named Ti who is the least professional human being I have ever dealt with. She's rude, condescending, and refusing to help. I ask to speak to her supervisor who conveniently "isn't in the office". Now I am on the phone again trying to cancel the transfer because I need to leave that $8 in an account I don't use so they can take it sometime in the 30 days I have to wait to close my account. Do not do business with this bank. They will hit you with fees anywhere they possibly can and refuse to let you out of their system without a fight.

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9 people found this review helpful
Verified Reviewer
Original review: Dec. 1, 2017

I had an incoming wire into my account 165k. The following day the wire came in. I needed to send my partner 50k for home to secure some shipping service for us. Only to get to Regions Bank and they told me I can only wire 40k which I oblige thinking it's their protocol. The next day my partner told me there was a hold on the wire transfer I sent. I called and called them to have the money release to him. The next thing they did shocked me. They locked me out of my account and suspended my debit card saying they are validating the wire. It's been four business days now and they haven't come up with anything useful and this is costing me and my partner a whole lot of money as we have deadline to meet. Anyone with similar experience should kindly tell me how long their so called validation takes because they seems to be less informed and incompetent at their bank.

12 people found this review helpful
Verified Reviewer
Original review: Nov. 28, 2017

I have to call ten banks at least 5 times a month or more. I spend about 15 minutes or longer trying to get thru. I that's unacceptable. I'm going to find a new bank if they don't fix this problem soon.

6 people found this review helpful
Verified Reviewer
Original review: Nov. 19, 2017

I do not have and have never had a loan with Regions Bank... I do not appreciate opening a letter from Regions stating. "IMPORTANT INFORMATION REGARDING PAYOFF OF YOUR REGIONS LOAN." Especially when Regions has no open communication for me to report this "error" or whatever on Saturday...

7 people found this review helpful
Verified Reviewer
Original review: Oct. 31, 2017

I received an offer in the mail for a $300 bonus if I opened an account and kept it open for 120 days and used a debit card 10 times per month. All over the mailed advertisement it stated, without stipulation, that I could open an account ONLINE or OVER THE PHONE and gave info for each. The online site told me that the promo code wasn't valid (which it was as printed on the mailer and not expired) so I phoned to open the account. I first gave my social security # to the person that answered along with my address, etc. She then confirmed which account I wanted, explained how I could electronically transfer funds into the account to avoid traveling into the bank. Then she transferred me to someone else.

After a long time on hold, this new unfriendly person asked me for THE EXACT SAME INFORMATION. Worse than that, the conversation started out, " Hello, how can I help you?" I had to actually tell this person from the beginning why I was calling. It took a while to get her to understand why I was calling, but finally she asked me if I had received an email voucher confirming that I received my offer. I read to her the first line of the email "Thank you for registering..." She continued to ask me if I had a voucher, and I continued to tell her that I did not see the word "voucher" on anything. Eventually, she admitted that the "registration" email was what she was referring to.

After taking up a lot of my time, she told me that I have to go into a branch to open an account because my identity can't be verified. SERIOUSLY? I understand that this is for my protection, however, DO NOT SEND ME AN ADVERTISEMENT TELLING ME THAT AN ACCOUNT CAN BE OPENED UP ON THE PHONE OR ONLINE. It should say: "Once in a while we can open up your account without you traveling to the branch."

I see why they are having to pay people to become customers! I am definitely NOT going to the branch and am taking the time to write this review to spare others, I'm uncomfortable that they took as much info from me as they did but grateful that I didn't make the further mistake of placing any money with them for further frustration.

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7 people found this review helpful
Verified Reviewer
Original review: Oct. 31, 2017

I have been trying to get a charge reversed for over 3 weeks. I got charged $71.00 from my savings account because the account had been in the negative for 20 days. I got double charged from a merchant. I filed a claim and sent in all documents that was needed to show the merchant charged me twice. I have been going back and forth with Regions Bank but they have yet to correct my error on my account.

I keep calling customer service and get a different answer every time. I want to thank Tonya from Regions Bank in Irving, Texas for taking the time to help me get this resolved. It has not been resolved but it is nice to have someone that cares. I will close this account because it is doing me more bad than good. I am hoping to get this resolved this week to bring my account back current. What more can I do. You have everything that you need.

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3 people found this review helpful
Verified Reviewer
Original review: Oct. 30, 2017

Received a $400 bonus offer in the mail from Regions Bank to open a new account, enroll in online banking, and make 10 or more purchases with the Regions Visa Check Card. I completed all of the required items in the required time, was told in multiple calls that I met the requirements and that the $400 would be received, but never received it. When I called back again, I was told I never properly signed up for the offer and will not be receiving the $400 bonus. I have an email from Regions confirming that I signed up for the offer. Fraud. Lies. Unprofessional. Long wait times.

3 people found this review helpful
Verified Reviewer
Original review: Oct. 23, 2017

Since 2005 as a member of your bank I have put millions through my business account. I have also had two or three situations where the atm card was lost or stolen. Each of those times, I have experienced nightmares. Today, it is the worst nightmare I have ever had. I lost my card last week and called the stolen number. Two hours later, Your lady, Laqueecha stated that she canceled it and ordered me another for $25 and it would be expedited to me by last Friday. Like clockwork, nothing. I just called today, spending another 1 1/2 hours on the phone trying to get a live person, and finally did. She stated nothing had been ordered and I must go to my branch to get a card as they cannot do it over the phone. So, I have bills being charged on the card starting tomorrow, as well as a business trip that I will not be able to take for my job.

Your bank is absolutely horrible and I have watched and it steadily decline in every way. We aren't customers with you, we are victims that pay for your constant failures. I tried calling my branch and cannot get anything but a recording. I am livid and wish there was a way to hold you liable in court. I truly hope that your bank goes under and I will start by canceling my accounts with you and going elsewhere where people are organized and care. I will also spend the night posting online reports about my experience with this Bank I have been with 12 years or more when it was Altus Bank. I was lied to, mislead and victimized by this lady last week, and now have to go and handle it as if it just happened, lose my paycheck, and have bills bouncing... Not to mention the embarrassing calls to those I know about this.

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6 people found this review helpful
Verified Reviewer
Original review: Oct. 12, 2017

I walked into the Regions Bank on 167 Street and N.E. 6 Ave North Miami Beach branch. My boss gave me a Regions check. I dont have an account but had two forms of id. I had my social and United States of America work permit... I was denied cause of the type of documentation I held. I asked why and the teller who was training said, he cant accept it. I've used these to cash checks in previous banks. But then he went on and told me if I had foreign documentation it's acceptable. To my knowledge USA documentation such as work permit and social is not sufficient which is federal documentation is not accepted but foreign ID is. Never understood it. Federal documentation supersedes any state ID.

Dont know how you train your tellers... But a foreign ID is accept. Still messes with my mind and money... Because I had to spend $20 of my hard earned money to cash it elsewhere when they charged me a fee of 10% than the 1% they told me Regions charges. Again I want a response to this matter. We live in the USA where their IDS are not accept it but a foreign ID is. Pls call me or email me with your protocol on cashing checks at your branch. Thank you...

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3 people found this review helpful
Verified Reviewer
Original review: Oct. 11, 2017

I have a business account and needed some explanation of charges on the business account. The tellers couldn't answer my questions, so they went to Nathan **, the Branch Team Leader, and asked him to assist me. I was standing right there and heard him say "I don't have time for this now, she can sit and wait on me but it will be awhile." So, I sat. And waited. And listened to him carrying on a conversation with two other ladies in an office to the side of the lobby about directions on how to get from Merchants to Cedar Lane and how you have to cross the railroad tracks before you are actually on Cedar Lane, then about a restaurant experience he had.

It obviously was not "business" which kept him from assisting me, he just didn't want to fool with me, a business customer. I will report this to our corporate office, who might want to reconsider our 128 locations and who we bank with. On a positive note, Donna **, the Financial Services Specialist, was very nice and did her best to answer as many of my questions as possible. They should make her the Branch Team Leader and let Nathan do something that doesn't require providing customer service.

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7 people found this review helpful
Verified Reviewer
Original review: Sept. 16, 2017

They have the worst customer service imaginable. Each year they lock my mother's online banking account and it is an uphill battle to access it again because we're Canadian citizens with property in the US. In addition, they have sent my aunt's confidential financial documents to me multiple times in error. I have had to ask that they please stop as this is a clear violation of her rights. Somehow, my other aunt is also able to access our accounts. In my opinion, it's ludicrous that a financial institution could make such mistakes and remain open. If you have options, I highly recommend you go elsewhere. I would say they are as professional and secure as Equifax given the recent climate.

12 people found this review helpful
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Verified Reviewer
Original review: Sept. 1, 2017

I sent a check to Dr. Fkora ** which was to go electronically. You wrote a different check for this, charged my account with the $28.90 but Dr. ** has not received the payment. I have since paid her so now you owe me double that amount of the initial check.

11 people found this review helpful
Verified Reviewer Verified Buyer
Original review: Sept. 1, 2017

My wife is on my account and her mom’s account in case she has to take care of paying bills due to our health issues. Due to the link (my wife) they took money out of my account to cover the shortage in her mom’s account because of her check getting in late. The second time this happened we went to our branch and filled out the paperwork to take my wife off my account. Due to their incompetence or deliberately not turning the paperwork in, it happened a third time. This bank will take you for everything they can, even underhanded things like this. BB&T and PNC are far better options. Stay away from this bank.

7 people found this review helpful
Verified Reviewer
Original review: Aug. 29, 2017

I recently purchased a car and the finance manager at the dealership recommended Regions for the financing. When I received my first communication from Regions with the payment information, imagine my surprise that the only way I can make payments online is if I also have a Regions bank account. I can mail a paper check in, I can call their customer service and give my bank account information for an auto-withdrawal, but I CANNOT make an online payment. I was so shocked that I called their customer service department to make sure I was reading this correctly. I was! She started telling me how I could easily just open a Regions bank account and just put enough in there to cover my payment each month, then I would be able to log on and make the payment electronically. I am just flabbergasted, to say the least. This is my first interaction with Regions and it will be my last. What company in today's world has such archaic methods of making a payment???

10 people found this review helpful

Regions Bank Company Information

Company Name:
Regions Bank
Website:
www.regions.com

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