Regions Bank Reviews

If I could give it a zero I absolutely would. On 8/09/2026 My wife had her identity stolen and an account opened in her name. She has called the police to file a report and called the bank repeatedly over several days so far and they outright refuse to do anything about it. One person was helpful and filed a complaint, the other two have refused to do anything, won't freeze the account, won't close it, nothing. Calling the closest branch was also completely useless because despite having proof that yes, she is who she says she is, and yes, the account is fraudulent, and yes, there's been a police report filed already. They told her that there's nothing they can do. Wells Fargo was more helpful in an identity theft crisis than these people are. So they protect criminals I guess, do with that what you will. I would never recommend this shit bank to anyone.

Horrible bank, horrible customer service organization. I had a minor problem with my online banking. Instead of resolving the problem, they locked my account. The worst bank I've ever used. In fact, the only customer service I've had that's this horrible is with Verizon.

I've only been in this bank for a month and I am so disappointed that I went to Regions. I wanted to go out of the overdraft protection. I never wanted it if it wasn't in my account. I did not want it to go through. I called to go out of this but they told me I had to go to the bank in person. And then for some reason I couldn't enroll in Zelle. And when I called I was told I needed to go in person to the bank. I have no idea what their online mobile app does because it's crazy that you have to make a trip to the bank when things like this need to be done. I have no transportation. And it's very inconvenient especially when you give them all of your information along with your social security number and you still cannot do this over the phone.

I have interacted with Regions three times in the past 2 weeks trying to get a replacement credit card and have been frustrated and disappointed. The first time the person did not file request properly. The second time it was supposedly sent to the wrong address. I checked with the person at the address where it was supposedly delivered but it was not delivered. The third time it could not be sent in the needed time. Regions customer service is horrendous and frustrating.

Applied for a home equity loan May 18 2026 and submitted every single document they requested immediately. Regions Bank prequalified us for a loan and promised us an interest rate of 9.25% for 15 yrs or 9.5% for a 20 yr term. After three weeks the home insurance policy became an issue because we were over insured and carried a built in clause that covered Tenant items IF we ever rented our home out. It was not a rental policy. Regions staff could not comprehend that nor accept it. We changed our insurance company to accommodate them. We also paid down our debt by $40,000 before it went to underwriting and provided Mr. ** verifiable proof but he would not accept it. In the end, they only offered us a 15 year term with higher interest rate. Lies and arrogance. This is a true experience and we have all the emails to prove it.

Besides what everyone else says about poor rates and overly strict rules, their customer service department is completely uncooperative. I have had 3 issues in the past month with their online/debit system and after 3 extensive experiences with their over the phone commercials while on hold, they refuse to answer why deposits come up missing from my account and I can do anything for 3 to 5 days to see if they reappear. They won't even tell me why they deleted them. Changing banks.

While traveling overseas twice this year, they have froze my online banking. The first time was 🥶 Istanbul Turkey, and I called them to fix it and they would not fix it unless I was sitting in front of them. I had to fly back from Turkey to Florida, just to get my account reinstated. While I was there for an hour, the banker talked to security and told them that I was going to be traveling for at least six months and not to do this again. Here four months later I’m in Malaysia and they did it again. I called them. They knew exactly who they were talking to cause I just spent an hour with them four months ago. But they would not fix it over the phone and he said I had to be there in person. They didn’t care that I had to fly 33 hours and spend $3500 to accomplish this. Horrible bank.

While Regions started a process of what they call Overdraft Grace Period, they tend to manipulate the way they process daily transactions in order to cause overdrafts to occur and accounts to be charged overdraft fees. Watch your accounts closely…

Regions Bank is one of the worst bank to do Business and their staff is not knowledgeable neither. Very poor service and love to increase their payment especially when you take a Homeowners Mortgage they will increase your mortgage without notifying you. Please check other Bank for Better Experience. Great Bank for fraudsters, including its own staff which has been arrested for stealing client funds (look it up). A fraudster used my company's name and his account info to have a client wire several thousand dollars to his Regions Bank.

This is the worst bank in America. Does not give one ***" about the people.

Customer Service is abysmal. When I tried to conduct business with a banker, I was continually interrupted by other employees. The message was that they’re in business was more important than mine. The account manager did nothing to dissuade the constant interruptions. So to her, their business was more important than mine. So I found a bank where they take me seriously.

So I just moved and sent my second month’s rent through bill pay but the landlord didn’t receive it until the 4th despite scheduling a delivery by date of the 30th. I called and called about a half dozen times and just couldn’t get proof the check was sent nor get a copy. I was assessed a $75 late fee by the landlord and wanted to prove it wasn’t my mistake. First they told me the check had been received and deposited and then the following day I was told otherwise, that it had been sent but not deposited…

I bank with Regions Bank in St. Petersburg, FL at the 66th Street, North location. This past Saturday, 5/2/26, I had the need to go to the bank due to the fact that my Regions debit card had been compromised. First I am grateful for Saturday AM hours and secondly, I am extremely indebted to the gentleman that assisted me: Mr. **. He is outstanding: extremely knowledgeable and immediately helped solve my problem: prepared a new card for my use, as another layer of protection, suggested I change my pin number which I was glad to do, answered all of my questions, and most of all accomplished the above in about 10-12 minutes. Mr. ** usually works at the 22nd Street location of Regions in St. Petersburg, FL but was "on loan" to my 66th Street bank for that Saturday--and thank heavens he was there. I can only make one suggestion: do not lose Mr. ** please promote him!

Kylen ** from the Lamar Ave branch in Memphis, TN was very helpful during the account opening process — patient, attentive, and knowledgeable. We spent several hours opening three accounts, and he answered all of my questions thoroughly at that time. Unfortunately, the level of service changed significantly after the accounts were opened. I was told I could reach out with any questions, but multiple calls and messages have gone unanswered, even after being told I would receive a callback. This made it difficult to get support when I needed help navigating my accounts.

Don’t use Regions Bank, you will lose money and never get a straight answer out of any banker. How do you get 108.00 out of one over draft.. When talked to two different banks they had two different excuses. Stay away from regions

Fees fees fees. They just make up fees. I've banked with them for 18 years. I'll be closing my account tomorrow. Beware and research your bank and their stupid fees. This was on a non profit savings account. Shameful!

Absolutely the most incompetent array of banking employees I've ever experienced. From a checking account that was set up without debits (what is a checking account BUT debits?) to ongoing processing errors in my mortgage account that actually damaged my credit rating and cost me a promotional new car loan, Regions is a clown show. While every financial institution, or any business in general, may occasionally have a bump in their service, the difference is how they react and solve the issue. I couldn't find anyone who even had interest in solving the many problems. Don't do business with these people!

Went into Regions this morning to cash a check and this new manager would not cash it when I have been cashing them since I started banking at this location over 6 years ago. I've never had a check to come back on me before. Not only would she not cash it but she told me that I would have to deposit it and that they might put a hold on it and I have never had a hold put on a check before. I was so pissed I had to leave. I had to go to my customers bank Southpoint and get them to cash it. They did it with no problem and no charge.

I've been with Regions for over 10 years, and I do not recommend them to anyone. I cannot waiiiit to leave this bank and never look back. They transferred money from one account to another without even notifying me!!? And not to mention, their overdraft fees are absolutely ridiculous!

Great Bank for fraudsters, including its own staff which has been arrested for stealing client funds (look it up). A fraudster used my company's name and his account info to have a client wire several thousand dollars to his Regions Bank. When we learned what happened, the sending bank (Wells Fargo) immediately informed Regions Bank and told them to reverse payment. Regions Bank has refused to even respond to multiple requests from WF. The on phone staff is passive aggressive with faux "sirrrrrrr"s and "thank yaw"s. Stay away.

Wish I could give a zero star, this bank steals money from your accounts little bit at a time, which adds up over a few months, then when you notice it, they wound not give it back, they just close your acct. I've banked with them for for 20yrs before I found this stealing. I am so disappointed, disgusted. DO NOT BANK WITH THIS REGIONS BANK IN WINTER HAVEN FLORIDA.

I called Richmond Ave Houston TX branch. It's 50.00 to open account. To get a debit card on the spot you need 100.00 and have to wait to take out any amount for at least couple of days. Not cool at all. Makes me think not to open account with bad ratings.

Today I spent hours trying to reach someone at Regions who could help me access my own paycheck. I have deposited the same payroll check two weeks in a row with no issues. The only difference this week was that I used mobile deposit. Regions placed the maximum hold on my account — 7 days — leaving me with no money for groceries or gas for my three children for up to a full week. During those hours a representative who identified herself only as “Lis A” told me to go to a food pantry. I have a job. I deposited my paycheck two days ago. When I asked for her full name to report that comment, she said she would “handle it.”

Leaving Regions Bank for everything under the Sun charge for you taking you money out of their bank which they use your money. Don't pay shit...what poor excuse for a bank. Don't use them...I'm done. Don't do it my advice.

Absolutely bad customer service. I need my debit card to get replaced because somehow the other one got compromised. It has been 2 weeks and still have not received the replacement card... poor online e service with virtual teller that doesn't know anything... and when you finally talk to somebody they don't know anything either and are incapable of resolving an issue.

PLEASE BE ADVISED. I had my personal account information leaked by a Regions account representative under the GUISE of "updating my banking profile" even though this act was already completed less than a year ago. In the same fashion as the Patriot Act was forced on all of us due to the Terrorists there is yet another privacy attack on our personal liberties and civil rights. The new one is to PREVENT MONEY LAUNDERING as if that really affects the average customer. You can hear the brainwashing techniques when the Regions employees give their speech that they have been trained to give customers as if the customer cares about that issue.

Been with them for over 4 years, but the most annoying thing is using Zelle with them. I simply transferred $20 to my account at BofA on Friday am around 4 am get email saying the funds would get there by Tuesday??? When I use Zelle at other banks, it's instant. Sometimes it is and sometimes not. And they have low weekly and monthly limits compared to others.

DO NOT get a home improvement loan from these guys!!!! They do not allow principal only payments which handcuff you to them for the entire loan. Was lied to concerning this. Customer service is no help when asking for an explanation. Not worth your time.

Terrible experience with this bank. They mailed a check from Bill Pay to my credit card company and withdrew the funds from my account as they should be. The check was lost in the mail and after 3 weeks was cancelled. The funds were not replaced in my checking account. Instead they were sent to Fiserv and I was told to talk with Fiserv. Most calls to Fiserv drop but I was able to get through on 12/22 and was told I return funds it mishandled would get a call back in 1-2 days. No call back was received.

This bank is stuck in the last century. It's obsolete, bureaucratic, outdated, traditional, and has a lot of trouble resolving issues. Their phone support processes are slow, cumbersome, and lack empathy for the customer. I wouldn't recommend anyone open an account with this bank. Their phone service is a disaster. Today, I filed a claim on my business credit card after five calls to different operators who hung up before I could finish the claim. Finally, I got through to Alejandra at the call center in Texas, and I was lucky she actually helped me.

I have been banking with Regions for almost 30 years. The customer service in the past 10 years has been a rapid decline. Today after being on hold for over half an hour, I had the rudest customer service experience. Within under a minute, Angie hung up on me as soon as I said I had been holding over 25 minutes. I will not be a member much longer- I will be moving my money elsewhere and I recommend avoiding it like the plague.

Deposited a check into my account. They held my money for 12 days. The money from the other bank they had after 3 days so for another 9 days they withheld my money with no explanation other than fraud prevention The only fraud with regions Bank is regions Bank.

Regions Bank customer service SUCKS, pure and simple. Endless BS to go through on the phone to get to a rep, endless waiting after that!! CUSTOMER SERVICE NOW MEANS "DO IT YOURSELF ONLINE". DO NOT BANK HERE!!!!! YOU WON'T BE HAPPY!!!

This is the worst bank you could ever have. They don't care about you and screw you without a care. I went into my local branch before traveling to Europe for a month to see if there was anything I needed to do or could do to make sure I had access to my account. They assured me it would be fine and there was nothing I would need to do. "Have a great trip" they said. Two days after I got to Germany I was locked out from logging into my account. After calling and calling and waiting on hold I was told I had to go into a local branch to verify my identity. I couldn't even see if my mortgage payment went through, credit card payments or overcharges, utility bills. I went into the branch after I got back and thank God everything was fine in the account but now I still can't log into my account. Don't let this happen to you.

Regions Bank has held two checks for 2 weeks that have cleared the bank it was drawn on with no problems. Regions keeps giving excuses for why they are holding my money of $8,000 while I am sitting here suffering with overdue rent, no gas, no groceries. They are yet to give any evidence of the fraud that they supposedly have suspected related to the checks that were deposited I think two weeks and the checks clearing should be proof enough that they are legitimate. They are drawn on illegitimate Bank from a legitimate businessman. I have heard that this is happening all over the place with regions accounts. They are being closed without warning and without getting specific evidence of what their allegations are.

Back in the late 90s, the Regions Bank located in Lafayette, LA forced me into bankruptcy. After all those years, they have begun sending me offers in the mail to do business with them. Not even a remote chance will I consider that. After reading all of the negative reviews about them, I see they haven't changed one bit; they are still the biggest crooks in banking.

Regions Bank is grossly incompetent. I have been trying for MONTHS to get debit cards sent to my overseas Thailand address to REPEATEDLY not have them show up, despite Regions assurances they have been expeditated. This is a phenomenon that has been occurring only these past few years, as back in 2019 they were able to get the debit cards here within a couple of weeks. Discover Card doesn't seem to have the same issue; nor do letters from my company have problems arriving here...only Regions has this problem alone

I just wanted to leave a review for my local branch in wentzville Missouri. I cannot stress enough how amazing each and everyone of the team in this bank are. I cannot leave the place without each and every person saying hello or by Chad or something in between. It is nice to know people still recognize you and treat you the way you should be treated!! Every time I leave the place I leave with a smile. Great people!!!

I have been a customer of Regions Bank since they bought out First American Bank. I did a home equity loan from them and had to renew it after 20 years. Never had any issues. I have sold the property and now I can't get a clean deed of trust from their mortgage department in Alabama. It has been almost 2 months and several trips to my branch to get this resolved. A phone call to the mortgage department did nothing. My branch tells me there is nothing else they can do because it takes time. This should be resolved by now. The new owner is trying to do a line of credit through his bank and this problem is holding him up. Not been a good experience all the way around.

I applied and was denied for a HELOC after having an 842 credit rating and no debt. When they asked about a credit card debt, I submitted the payoff letter, and I was still denied, even after having huge equity and great credit. I get it. You don't want my money, and your customer service is not customer-friendly at all. I would not recommend you to anyone.