Regions Bank Reviews

Unfortunately, my residential mortgage loan was transferred/sold to Regions by another bank. Back in December 2024; Regions took more than ten days to process my mortgage payment. Giving benefit of doubt because of holiday season; I gave six days extra to postal service on top of ten days. First Regions charged a late fee. When I escalated the issue with Corporate office; they refunded the fee, offered an apology and I accepted it. On the other hand; Regions reported to credit bureau as 30 days late payment for December. This is not fair to a consumer!

Regions is one of the worst banks I have dealt with. They refuse to help any customers. They charge excessive overdraft charges. When you call and ask to see if they will help you they say we can't help you. I've been dealing with excessive overdraft charges for 2 years now and no help from them. I cannot get my account out if it because no matter what I do they keep adding charges for what reason I have no clue. I live on disability social security and that is just a monthly income due with them keeping on adding charges every month. I cannot get ahead for anything. SOMETHING NEEDS TO BE DONE TO THEM FOR THIS.

This is the worst bank out there, avoid them! The workers are incompetent, unhelpful and rude especially at the Centralia IL location!! I was there today 10/2/2024 and could not even get a simply $29.00 two party check cashed without giving them my DL and SS number and phone number!!! I then they were going to charge me $5 to cash it and go through a third party to do so!! What the hell do we need banks for? They gouge all for fees continually, refuse to do their job and cash checks and make loans, they have 0 customer service skills and then their corporate office hides from the public when they try to complain!! The banks need to be closed just like the state government offices do their workers are all lazy and incompetent and do nothing while being paid massive salary and benefits packages!!!

Went to Regions to get an elderly handicapped relative a secure credit card. They didn't mention on the phone there was an annual fee nor would they not accept the POWER OF ATTORNEY that I legally have. One bank officer stated POAs are not worth the paper written on. The relative is partially deaf and has me speak to all creditors and insurance companies. I told the officer, "Then tell that to my local bank,3 insurance companies, 2 hospitals, and doctors plus Transunion Credit Bureau." It was a nightmare trying to get the 1100 dollars back and I had to bring my relative back to the branch in a wheelchair after 60 days to get the money back since they kept saying they would mail the refund to him. Regions responded to a BBB complaint that they could not speak to me because I was not authorized even after I told them their branch REFUSED to accept the POA which was legal in all 50 states.

Do not choose Regions Bank as your financial institution. Several different apps encounter problems when selecting Regions Bank or find that Regions Bank is not even a recognized option. Additionally, if you have your account open for 179 days and not at least 180 days, Regions Bank will withhold at least $25.00 per account without disclosing the information beforehand; they give no warning of this $25 fee for each account. It is not mentioned by their representatives, in the email confirming your account closure, or even in the letter with your cashier's check.

Money is never available. I will deposit cash and then the bank will tell me I have to wait 24 to 48 hours for it to be available. If you cash a check, it's the same. Internal transfers makes you wait 24 hours for your balance to be available. Sending and receiving money with Zelle is a hassle!! Amount is limited, number of transactions are limited. You can't send when you want or how much. Wait, wait, wait. That's all it is with Regions.

Customer service is laughable. I talked to 5 different people for a simple request and none of them could handle it. One of them I could hear their card door dinging at them, 1 had dog barking the whole time, and the others had no clue what they were doing. I have had dozens of banks and the phone reps here are the worst I have ever encountered. Laughably bad!

I have a fiancee who is living in another country and send periodic Western Union deposits to her. Normally I do these transactions at Walmart service desk but with a holiday the next day I expected a longer wait in line. With a Regions Bank closer I decided to go there when I saw they also perform these transactions. Since it was still through Western Union, I only anticipated maybe a higher service charge. But where they got me was on a $1000 transfer the exchange rate was $130 less than what she would have received through same transaction from the same money transfer company at Walmart. Exchange rate had not even been shown to me and is so different than ours you need a calculator to convert. All the bank representative said was that is the way it is, sorry you were unhappy with our service. Unhappy..hell yes I feel money was stolen from my fiancee.

Horrible bank!!!. Pull out money from my personal account to pay loan without concern. Even though I am trying to settle loan with a plan because things are so hard with everything so expensive!!!. The money taken by them was for my important bills of the house and now I do not have that money. Paid lots of overdraft fee even if I added money the same day! Please do not go to this bank. You will regret it like I do. After so many years and I had to close the account with them.

I called in just to find out what day I opened the account to see if I still qualified for a promotion they sent me in the mail. Due to a direct deposit error at work it never went into the account despite having emails saying direct deposit was changed. They told me it was a breach of my information to give them the date I started or even the last day to get direct deposit after asking me my first and last name, card pin, full ssn 2xs, address, phone number (even though I called in on the number and I know they can see it and the system told them it's my number for the account as it verified me before transferring and I use to work for a bank and many call centers).

I deposited a check for $5000 mobile banking and the next day it was put on hold for eight days. I called Regions Bank and they said that if I had called them they would’ve told me there is an eight-day hold on a check for $5000, really? Something had told me not to deposit that check on the mobile app, but they pushed the mobile app so much that I wanted to give it a try, never again!!!! I’m going back to Bank of America. I should’ve stayed there because I was already with Bank of America for 30 years and changed just because Regions Bank had early payday.

This one of the worst bank. I go in, one bank check gets hold put on, take same check bank doesn’t hold. This time they had check, no funds are good. Won’t release hold just to charge overdrafts and they already collected fund. The company verified fund collected five days ago. If you are ** or ** reconsidered banking with Regions.

Sneaky sneaky company. No matter how nice they are, be assured they have some plan to steal your money. They should all wear ski mask!!!! Took out a heloc, because they convinced me it was a smart move. Put the card in the safe for three years, get a ding from kredit karma and find out the charged money to my home and was charging me $50 a month. Charged 1800... but to leave regions they charged me 2300 with miscellaneous charges.

I can’t begin to tell you how frustrated I am with Regions. They have decided to put an 11 business day hold on mobile deposits. 11 Business Days!!! No explanation other than the FCC has allowed financial institutions to do such. Who cares, doesn’t mean you have to! You are choosing to. You can not reverse your deposit and there are no other options, you are just held hostage until they decide to release your funds.

I do not recommend Regions Bank for banking or credit cards as they aren’t very professional. They’re very dishonest. I have been a customer for 4 years. Never have l ever been late on anything in my life. Not even once. I had my credit line decrease by 98% for no reason. I called and asked why if it was because l made two minimum payments so l wouldn’t be late and l was told no. They didn’t know why. Again l have no delinquencies nor have l ever had anything not paid on time. I’m disappointed in Regions' behavior. Y'all need to treat your customers better than this Regions.

What a HORRIBLE bank. Only recently the bank started putting 10 day HOLDS on every deposit. When I knew a banker that worked there, she would release it after 3 days because the funds had cleared. However, after she left, I was always having all my funds held even though they had already cleared. Unless you personally knew someone who would give you access to your money sitting in your account with a nonsensical hold so that Regions can invest your money and make money on your money that you are not permitted to use for 10 days, regardless of whether the funds cleared or not.

Bank is charging 8 dollars a month for what most bank offer for free. On top of that the services are sub grade compared to other banks that don't even charge. A bank of the past. I'm using Chase and other banks that have instant transfers of no fees and no monthly charges.

I just started using Regions bank about a week ago. Let’s just say customer service never knows anything. I used Zelle yesterday for the first time with regions. Worked smoothly. Now all of a sudden today I tried to send my godmother some money thru zelle so she could get me some groceries. It didn’t go through. Message said that I had to call zelle customer service to get the hold or whatever remove so I called them and they were like, "Oh you gotta step into a local branch and get a ticket for them to remove it." Mind you we are snowed in where I am at. The bank is closed till monday and I explained that to them and the person was like, "Oh that’s not my problem." Moral of the story - don’t waste your time with these people. They lie so bad.

I am older, moved around a lot, dealt with many banks. None to compare to the sorry quality and subpar customer service experienced here. I gave them more than sufficient opportunity to make things right-to incessant login problems, with no one to resolve. Deposits not handled correctly multiple times e.g. make $2000 cash deposit, credited $200, took 2 weeks for them to correct their mistake. From corporate to teller desk, I'm in awe as to how they have any customers.

In April of 2023, my tax return was stolen from the mail. My check to the IRS was washed and deposited at Regions Bank. They did not notice the very obvious signs that the check was fraudulent. The money was withdrawn from my account. Regions has failed to refund my account despite months of attempts by my bank. They have a name and an account number where my money was deposited. Yet they have not returned the funds that I've lost due to their mistake. Regions Bank hasn't been hurt. The thief hasn't been hurt. My bank hasn't been hurt. Just me. The lesson here is that it's pretty easy to launder checks and fluff your bank account with someone else's hard earned money.

Regions Bank allowed 3 separate ACH Checks in the total amount of $46,785.00 to be withdrawn from my account and after almost 3 months they have not refunded the frauded amount into my account. I have received a lot of Corp. run around and excuses but they have not fully investigated or refunded my money.

I would strongly recommend NOT doing business with this Regions Bank! I opened my small business account in 2020 when I was walking distance to a branch location. Since I have moved away and am not near a branch, it has gotten ridiculous. They want me to come into a branch for almost everything. No one seems to understand that I am not anywhere near any branch! All of my other banks allow me to do 99% of things online. They took one week to send a wire that I requested. I had to email the CEO to get any action on this. I have now moved most of my money to another bank and they want me to walk into a branch to close the account! What a backwards bank that can't do online stuff. 0 stars.

Regions is the worst, most unprofessional bank I’ve had the displeasure of ever dealing with. They use very shady practices, that someone outside the Regions world needs to investigate. If I could give less than 1 star I would. I had a simple deposit of 10,000. That was nothing new to my account, normally within routine if there’s enough recourse to cover the check there’s no hold no problem. However I switch over to deposit a check to a different Regions Bank (same town) which is the Regions off of Skyland in Tuscaloosa. Instead of receiving a deposit slip, I receive paperwork they sent over in the drive through with dates for holding the check, no warning, or asking if I like the check back to take it to be cashed, they just kept it.

Awful customer service. The employees are most uncaring and rude. The rules don't apply to the bank itself. I made a deposit before the 8 pm cutoff time. Received the usual notice via text and email that my deposit would be processed "tonight" and available by 6 am the next morning. Didn't happen. I asked customer service why the deposit was delayed, she said it was made too close to the 8 pm deadline. So, if you're making a mobile deposit at 7:19, don't plan on the deposit processing for a few days. They do as they please.

Wow!!! And not Wow in a good way, wow in what a disaster. I am not even sure how this bank stays afloat with the subpar services provided and subpar customer service along with the fee-you-to-death stance. I figured I would try out a new bank and Regions offered $400.00 dollars to open an account. Well I can see why now. That's probably the only way they can get someone to do it.

We have spent HOURS and HOURS talking endlessly with customer service people who did nothing to help us. We have been sending money to someone through Zelle forever, as well as receiving it. It has always gone to the people instantly. On Friday, we sent money to someone that was EXTREMELY IMPORTANT FOR THEM TO GET. SHe didn't get it so we called the bank. They basically told us it wasn't their issue, it was Zelle. We called Zelle and they referred us to Regions. THey promised the money would be there this morning and it isn't. Not there. Now they are saying it won't be there until tonight. She admitted they told us wrong on Friday. We spoke with a supervisor today, who HUNG UP ON ME. Outrageous!! We are taking all of our money out of Regions today and leaving bad reviews everywhere so that this doesn't happen to anyone else.

We were on fumes coming home and pulled into last gas station for twenty two miles. We had waited. A gas was 22 cents less a gallon. We had money in account, but bank declined card despite the fact funds were in account, and overdraft protection in place. We ran card three times, but declined all three times. We got text message five minutes later down the road, card was declined to protect bank because they flagged it, despite having used gas station numerous times and only 35 miles from house. When I called and asked for supervisor I was told bank will flag sometimes to protect card holder. There was no reason to flag this card and it caused great hardship for us running out of gas on a school night and what a celebration turned onto a horrible night. Bank accepted no responsibility at all, we lost hours of time and used one of our AAA calls. This should not have happened.

Regions continues to lock our cards for routine atm withdrawals and purchase. When calling to get it unlocked, you are bounced from department to department. The shortest wait time I have had was 53 minutes to speak with the fraud department. I suspect it's because they are locking everyone's cards! Terrible bank and Terrible customer service.

Since I've opened this bank account with Regions Bank myself and my husband have had to call multiple times begging them to unblock our debit credit cards through simple transactions or international transactions. Athough we have put in calls to them to let them know that we travel internationally and this was a great importance to us. However we have found ourselves in situations to where we cannot access any of our funds at any given time either during an emergency or just within leisure. This bank continually blocks his card and my card at any given moment. It is frustrating. Absolutely absurd and we are getting out of this bank as soon as possible!!

On August 10th my wife and I went into Regions Bank to add her own to my checking account and to open a joint savings account. We will deny the service to put my wife into the checking account because she did not have a United States identification card. Mind you the law states that all my wife needs is a current passport and a current driver's license which we produced and we were still denied. So I attempted to deposit a $13,000 check into my checking account and open a savings account. I was denied service because I was told I did not have matching funds in my account. After some disagreement I got my check and my identification back before things got out of control we drove about 15 minutes away to another location off of Beltway 8 East and all services that we were denied at the Valley Ranch location which is in New Caney we received at the Beltway 8 location. Truly discriminated against at your Valley Ranch location.

PEOPLE OF COLOR, that are citizens, or new immigrants of color married, or not to a U.S. citizen DO NOT USE THIS BANK IF YOU WANT A HONEST ONE. They highly discriminate. I am a ** man with a top secret clearance and married a year to a Jamaican woman who I have been with for over 3 years that she was living here and going to college for her master's degree. The bank never seen or met me. I was smart enough to use Bank America in Saint Louis where I work. My wife working her first job in Highland Illinois wanted her bank in the town where she works as a nurse and also to have her bi-weekly checks deposited.

The customer service has no knowledge. No solutions. It's like they read it from a book and repeat it. The simplest things they turn in to a nightmare. If your acc has a 0 bal for a few days it has a soft close. Then when your direct deposit posts you can't get your $. My Ss check was held..for 2 days. The same deposit I've had for over a year with Regions. I. 62 year old widower. I am alone with little finances. In a world like we have now $ is needed to help keep me safe. Keeping me at a atm for over 1 hour and still no funds.. It's a joke.

I just got my income tax back. I am homeless. With 2 heart attacks. They kept my checks saying, it has to clear in about 10 days. I begged to have my monies. They said, "Have a nice day." I'm back in the hospital, because the heat stroke I endured from sleeping outside. All I wanted to do was pay my rent. I called everyone affiliated with them. No one heard my cries. All because I owed them 5$. They've kept my refunds check for 3400$.

Do not do business with Regions!! They LIE!!! I made a deposit and received a hold notice from the teller, signed and dated, stating that funds would be available the next day. The next day I received an email from Regions stating that all of the funds are now on hold for 7 days. Relationships are built on trust, if I cannot trust the word of the bank, in writing and signed by an employee, then there is no trust. I won't do business with a bank that I cannot trust. The branch would do nothing, the 800 customer service would do nothing. I have been a customer for over 20 years and my sons have all opened accounts with Regions but we will be moving our business now.

I write this out of boredom and frustration while sitting in the commercial banking drive-through line for going on 30 minutes now… there is absolutely no sense in something taken this long. Why is this bank Always so slow?!? If this were my personal account, I would pull out every penny and go somewhere with better customer service but as previously stated, this is a commercial account so you would expect to be treated as a priority, but I guess not at Regions.

I have a checking account with Regions Bank, because they give a loan and they required me to open an account so they can automatically debit the payment every month, but happens that is a commercial account and I only use it for that purposes, so I used to transfer money from my primary account in Chase Bank, but now they don’t accept Zelle transfers for commercial accounts, you can’t see your online account if you don’t have paperless statements, I have to keep $2,500 to avoid monthly fees, I don’t know about other banks, but compare to chase bank is a lot of difference, it works like a small community bank, so trying to send money thru Zelle, they block my online account and I have to go to the branch to fix it, I am very disappointed with regions bank, too many stupid rules and restrictions, I hope this help somebody to avoid it

So let's say you have 1000$ ready to spend. You spend 999$ of it. You have 1$ left and you deposit another 1000$ before you spend any more money. You think that you now have 1001$ so you go spend more money on things like rent. Wrong!

This is the worst Credit Card Bank. The service dept is absolutely impossible to deal with. Is a constant run-around of misled information. First they submit my credit card for payment on a service that I never authorized. After disputing and complaining, they totally ignore me and begin adding late fees and finance charges. Three times contacting for waiving the fees after being confirmed by an associate over the phone that they would do that. I paid my disputed amount in full because my husband said he didn't want to mess up with them anymore and they were going to create issues with my credit. This is still ongoing until I get a response, which I can assure it will never come. Worst customer service. I will happily just stay with my Chase and American Express!!

Regionsbank.com has completely lied and misled me on a financial transaction. They told me they were putting my total life savings in a money market account. They kept telling me I would make 1.33% every month. It was the furthest thing from the truth. We are down $50,000 few months. I would never use Regions Bank for anything. We have contacted the BBB, the Attorney General, & Regions Bank. Nobody will do anything. Please help me get the word out. 1 ⭐️ all the way.

This bank must have the worst customer service of any bank in the Southeast for sure. They will literally shut the door in your face and tell you that they are closed and cannot open the door and then open the door and let customers out after you walk away. Waited this morning thinking the drive-through opens at 8:30 as my other banks do although that was my mistake. Rushed back after work and driving 1 hour back into town to literally walk to the door at 5:00 according to my iPhone to be told that he cannot open the door for me. I watched him close the door as I was approaching. He did not care. This is only 1 example of several that I have to reflect the customer service that they provide of the same careless attitude toward their customers. Do NOT use this bank as you will be disappointed in customer service and you can see the numerous other 1-star reviews besides mine so I am not the only one.

On 11/27/22, I did a mobile deposit. The mobile deposit went through, and the app said it would be available the next day. So, I was ok with that. But what do I see when I wake up... nothing. I called and the rep stated that it would be the next morning due to the holiday. OK, no problem. Welp, it happened again, but this time there are now 2 mobile deposits on my account. One that says available tonight and another that says on hold until Dec 7th. Now what bothers me the most is, my father just died in Dec of 2021 now I am planning his mother's funeral. Trying to get prepared for a funeral with a 7-10 hold on a check is ridiculous. Nobody can tell my why. I deposited a check from the same company in Dec, just different amounts and there was NO ISSUES. They will not stop the check nor stop the hold. They do not care about their customers nor what we have going on.

In late August, my Visa credit card was scammed; but, I did not know where it happened. The next few days, there were fraudulent charges appearing on my account. I reported them and Regions canceled the Visa card and removed the charges. I received my new card a few weeks later and the first time I used it was at a POS device at a grocery store. The very next day, a $106 unauthorized charge appeared on my Visa account. This happened on the 3rd of Sept and I reported it on the 4th. Again, Regions cancelled the card; but, they although they accepted my dispute report, they did not put a hold on the fraudulent charge.

Every time you want to log in you have to have a text sent to your phone and twice validate, every time! I tried to contact someone from the company about it to potentially change the settings but the website literally bounces you from page to page looking for a "message me" button that doesn't seem to exist. The feedback button does not open the page which could be blocked by cookies but all of that time spent looking and trying to get a message to customer service is time wasted. Companies make it so hard to get in touch with someone when you have an issue and that needs to be a thing of the past.

Replacement card was requested 8/11/22. On 9/11/22, since it had not been received, that account was closed and a new card requested. It was again not received, so a replacement was requested on 10/5/22. In the meantime, the temporary card has expired. It cannot be extended. It cannot be reordered via phone. The closest office with Saturday hours is 65 miles away and only open until noon. All offices are closed until Tuesday due to a Monday Holiday. I have no access to my own funds and the newest card has a 7 - 10 BUSINESS DAY lead time to arrive, so I can expect it around 10/19.

I the account holder deposited a check on September 25th through the mobile banking. I knew that I needed the funds to be available before I was to travel to Hermosillo, MX. I called on Monday to confirm the check would be release and Chavon explain the with the night transaction the funds would be available. I arrive in Mexico on Wednesday and there is a hold on the check for 8 days. I call the fraud department because the account was placed on restriction while in Mexico. It's a good thing that I don't have all my eggs in the same bank(basket). There was no urgency to get this corrected.

I opened an account to receive a promotional bonus. I asked multiple times about fees and was assured if I met their criteria, I would not get any fees. But, surprise! I still got a fee. Honestly, I expected it based on some of the other reviews, but they offered $400 to open a new account, so I thought it was still worth it. I got the bonus and naturally wanted to close the account due to the high fees. At first, I thought I couldn't figure it out online because it is a very poorly designed online banking experience, which it is, but it turns out my account was locked! They would not allow me to withdraw the money unless I visited a branch or sent them a notarized letter. I read a review below, and it looks like they'll charge me a fee to close the account. There are plenty of better banking options out there. Avoid Regions.

Be very wary of opening any kind of account with Regions Bank. They play bait and switch with their customers and do not honor their bonus offers. Regions makes their customers jump through hoops to earn their bonus offer as an incentive on to open a new account however when it’s time for Regions to honor the incentive the customers will be denied the bonus offer despite meeting all requirements. I have contacted my district attorney’s office as well as the BBB. I have posted many reviews on Google and Yelp about my experience with Regions Bank as well as telling my story to friends, co-workers and neighbors.

To begin, I Yasmine ** account holder at Regions Bank deposited a check in the of $4,875.00, on August 9, 2022. The check was endorsed by my attorney for an settlement against a Company. I deposited the check through Mobile Banking. I requested for the funds to become available immediately, such as available next business day. However, a hold was placed on the check for 8 days. The funds had been stated to become available on August 17, 2022. On the other hand, the fund had been cleared on the 15th of August 2022 by the check bank; but the funds were placed for fraud at Regions Bank where I am a account holder, and where the deposit was originally made through Mobile Banking. I was instructed to visit a branch.

I am not a Regions customer and never will be. I used my debit card at the Pearl, MS branch and it was retained by the machine with no explanation. They could not care less. Teller simply said it could be a number of reasons and Regions could do nothing as the ATM is serviced by Loomis. Regions later sent me a letter saying, "Sorry contact your bank," which I had already done, and they had no problems whatsoever with my debit card. A letter to Loomis went unanswered. I am having an attorney contact Regions, but beware if you are traveling and need access to your money!

Don't go to Regions. I have been with Regions since 2019 here in Nashville. I have had my debit card block more than 50 times for transaction that is recurring and transaction I do e every week. So they lie to you and all they do on the phone is say, "I understand and I am sorry." No that don't understand unless they are in our shoes. They lie about your account and won't admit their fault but yet use you to cover up their mistakes. Heck if I had to go to bathroom and pay to go they will block it.

I entered the Cedartown, GA branch today, after receiving my long awaited disability and back pay. Only to be treated like my money was not welcome there. I asked to open a checking account and Patricia **, who works there, looked at another lady who works there, and said, "I am not going to do it." To which the other lady responded, "Neither am I." This was not at closing time and there were only three customers in the bank excluding myself. At that point I was embarrassed and humiliated and told them thank you anyway and left. I cannot believe that I was treated with such blatant disrespect. I would advise anyone who does not necessarily "look the part" to think twice before giving them your business. And I intend to communicate this to everyone in every way possible in my hometown.

After ten years of difficult business with Regions, they’ve ruined my credit score over a $5 credit card balance when they stopped my auto pay for reasons they refuse to reveal. This card had been on autopay for several years since they finally began allowing autopay from external bank accounts. In Jan ‘22 I took a $5 Uber ride billed to Regions CC. I work out of town for months at a time, hence the need for autopay. Feb and March statements were missed as I was 1100 miles away. By the time I got home, my first clue there was a problem was a denied credit card application despite a credit score of 842/850. The reason was a current delinquent CC account. Long story short, 1st customer service said many people had their “external autopay” deleted and she didn’t know why. Complaint filed requesting credit correction. 6 weeks later no written letter as promised.

My checking account was compromised while I was out of town. I reported it to Regions that same day while I was out of my state. The fraud department reviewed the claim and issued a denial without a proper investigation. I had other cards that were used to prove I was never in the location where my card was used. Regions did absolutely nothing. My advice for you is to run from this bank fast. I will be closing all my account. They are not for the hard working consumer.

I been banking with Regions for 15 yrs and I had an overdraft of .98 cents that I paid when I got up before they closed but they STILL charged me 36.00 fee. I have part of my check going there direct deposit. I also have a credit union that I bank with and they give me 250.00 free overdraft coverage long as I pay it back in 24 hrs so I HIGHLY RECOMMEND if you are not rich DO NOT BANK WITH REGIONS. Go to your local credit union. Regions will not even give you a loan no matter how long you been with them

Updated on 05/06/2022: I'm still waiting for MY money to be deposited into my account. Been a week since I put cash into the ATM and the ATM crashed. I've been dealing with robots, rude "chat" people and nothing but a run around. ONE person has been helpful but still can't get my cash deposited into my account. This bank is a joke and should be shut down. After reading reviews from other customers (over 1,000) complaints about the same issue I am going through is a shame. Can't contact an actual person and God forbid corporate do anything to actually help their customers.. Funny but they need to realize they work for US! Without us they wouldn't have a job. I'm hoping people will start reading reviews before trusting their money going to any bank. Hopefully this review and the 1,000+ other reviews posted about this bank will help someone. GO ELSEWHERE. READ REVIEWS.

Wow. This bank is HORRIBLE. Wish I NEVER came across them. I have perfect credit and a perfect pay history for over 20 years. I signed up with this joke of a bank for one of their credit card promotions - DON'T DO IT!!! Their website was a disaster to get set up. I set up auto-pay but it didn't take. They then (without sending any notice) gave me a late on my credit (first one EVER). I asked them to remove it. They said, "NO". Then, after 3 months, their system screwed up again (how does auto pay work on all my other cards but now with this place?). Again, a 2nd 30 day late - with no notice. And would not remove, although it auto-paid for the other 3 months. This place SUCKS!!!

Do NOT open a business account. They will pull so much money from you for their “fees.” I spent at least an hour a week trying to get resolution to banking issues. Went in person two months ago to close my account as per their instructions. It’s two months later and I still can’t get it closed and yep! They are still collecting fees. It has been the biggest nightmare. Don’t try and speak with someone because their automation will have you going in circles.

I'm a retired business owner and dealing with Regions and trying to consider them a real Bank is beyond my ability. Never have I had dealing with any financial institution that was so damn uncaring and sloppy. Four times they stopped purchases for no reason. Brainless people running this bank and for sure their so called fraud department. I'm shopping for a new bank today and will be leaving these clowns very soon.

Tried to review my online bank account today and received a notice saying my account had been locked to security reasons. I was given a number to call, waiting a ridiculous period of time. Then I went through an identification process and then was told I had to be transferred to another department. This time I was told the wait time was greater than 15 minutes. I have been an account holder for many years & the process for addressing a situation is ridiculous. I have had numerous similar episodes over the years and the bank refuses to publish local branch phone numbers. If it is possible for anyone to avoid opening an account at this bank, I strongly recommend you look elsewhere.

This is the single worst bank I have ever encountered. They accept checks for deposit that are made out to people/entities other than the payee! I am astounded by this behaviour and when called on it I was in essence told: Too bad, so sad. This is something I would expect a bookie to say, not a major banking concern. In any event nothing could be done because they arbitrarily decided the matter was not worth their time or scrutiny. I guess when you're a big corporation you can pretty much do whatever you want. They blew me AND the BBB off. Mr. **, you should be ashamed of yourself!

I put 700.00 in the ATM on Friday and it basically ate the money and gave a receipt. I went to the branch and called customer service they said it could take up to 10 days to resolve. This is my rent money. I spoke to branch manager Andrea and she was nonchalant and didn’t help. Customer service on the phone said the branch should be able to fix the issue and they refused. I spoke to the area manager and it was the same thing. They won’t provide the credit and hold your money while they investigate instead of just fixing it on the back end. DON’T TRUST. I am out of my rent money because of this bank and at this point don’t know if the issue will ever be resolved because they DON’T CARE. All THEY DO Is APOLOGIZE.

This bank for 9 months has did activity in my account. Several customers are angry with this local worse bank in century. Ok so last August how you send money to credit card and take back and make me pay; last September you give IRS and take back and re again December as a $200 payment once a new agreement with them set! Crooks I promise!!!! Yesterday took the cake for me and never banking there again!!!! They will be paid by the 30 day mark and that is it and never ever never!!! They try to make my job Uber not give me rides but to bank they paid every day I should never see longevity overdraft period. As they curiously. I was told they pay back is 7days then 30 days!!! I am in absolute anger!! Don’t bank with them then my IRA account they rejected as wire transfer and then took it!! How when it was under review at Fidelity! Crooks! Then placed it in my bank account as a negative!

I had missed a call from Regions Bank and I returned it. The lady let me know that the company I work for loan is 34 days past due. I told her that I’ve been a week and a Hospital and just got out but when I get back to the office I will look into the matter. She proceeded to push me to go ahead and pay over the phone and I reiterated that I am not at the office and I just got out of the hospital after a week stay. The disappointing thing is regions has built this big PR campaign on relationships but this lady Was unconcerned about my state of health and just wanted to get a payment. Sidenote. I have banked with regions Bank for at least 20 years. I am not a fly by customer. Sad and disheartening regions has gotten to this point.

I wanted to use the external transfer service from Regions Bank checking account to another bank's checking. When I asked beforehand, I was informed that there would be no fee for the outbound EXTERNAL transfer and was said to feel free to do it without worries. However, I was charged $3 as the outbound service fee. After seeing this, I contacted 3-4 agents by phone, and all of them said the $3 fee was charged by another bank, not Regions. Now, it turned out that Regions bank actually DID charge $3 for the outbound external transfer. A Regions banker says that they are sorry but that there's nothing they can do about this.

I was amazed when leaving Regions Bank. I had been a business, and now only, personal account holder with Regions Bank for many years. My activity with them due to medical reasons had been dormant for quite some time. Finally after improvement I visited a local branch for the first time in years. Today, in light of changing times, digital access, reduced interactions, and effective communication, I was left in amazement with how I was made to feel once my banking business had been completed. I can assure you Regions Bank still values their customers with dignity and respect at a level not often found, today.

Every branch appreciates your business, regardless of your financial situation. They're friendly, and are loyal to honorable Veterans or proven customers. I'm disabled, and they afforded me a better life when I was down and out. Prove to them, and they will prove to you, their loyalty. I love these folk. They got your back. Much love.

On 9/22/21, I sat in front of Steve **, Regions Bank branch manager, Republic MO, for one hour to open business account in name of Lamarch Capital Holdings, Inc., handed him $100 and today I learned account is not open!!! Where is my money? I want my account open!!

Regions doesn’t do anything well, my branch keeps the phone off the hook and say it’s had problems for a week, when actually it has not been answered for months. 941 238 6100 try it yourself. You will always get the same answer to your problem “we can’t help you” “sorry we know how you feel” 800 253 2265 will answer some time. Always 30 min wait at best. Very poor bank. l have automatic payments set up only reason I put up with poor service. They were a solid bank when it was AM South but keep going down. I don’t think Regions can get any worst than they are. But I am sure they will keep trying.

Submitted application in May. It's soon September 2021. I still have not closed on Refinance. Guess Mortgage dept is putting me off for Purchase home because the commission is higher. Wow this experience is the worst I've seen yet. Some of my former colleagues used another Mortgage company and was able to refinance in 45 days. I'm pushing 120 days. Always let me check with coordinator blah, blah..Just a little frustrated!

I have had a terrible experience trying to receive customer service assistance today regarding my Regions visa account. I have been passed to 4 different people to fix a problem with my online account. After signing on, I can't see my prior transactions or make a payment. After being transferred 4 times over 1 1/2 hours of waiting time and explaining my problem at least twice to each individual, I was hung up on. I am so fed up with this bank that I am fixing to close my account out. They have kept me waiting over an hour and a half today and still no assistance. If I could give their customer assistance a 0 out of 5 stars I would, but since I have to give them a 1 star in order to send this message I am going to complain about it.

This is the HARDEST bank to get in touch with. I went to a Regions ATM machine to make a deposit and the machine took my money. The bank was closed so I tried to call the customer service and no one responded for days! No one picks up the phone. Not to mention, they deactivated my card due to me disputing a transaction and it took almost a month for my new card to get delivered.

I don't know how this bank stays in business. There are NO local phone numbers and the phone numbers they do give out are so automated that it takes 10 minutes to MAYBE finally get to a real person who then tells you that your problem can be solved online or at your local branch, blah, blah, blah and you are NO better off than when you started! I would NEVER trust anything of mine to this runaround company. Good luck ever being dealt with upfront and honestly! I am extremely disappointed in this so called bank!

I am a long time customer (credit card, private bank customer, HELOC and checking account, who applied for a HELOC with Regions. My credit rating is 827 (per Regions). Application process started in March until I finally was exhausted and gave up in June. I would be requested for my information, submit then would repeatly be asked for some new item, submit that info then a week later a new request would be sent. There has to be a list of information that is required at the start. I went to the local office in April to complete application process only to be stalled for another 2 months. It was like they did not want to make any loans. Poorest customer service I have ever experienced by any lending institution

HSL, the owner of a small business, is a victim of Regions Bank. Last year she was contacted over the phone by a representative of Ascentium Capital, a subsidiary of Regions Bank. They advertised financing for a POS system called Clover. It was seemingly a great deal, they stated that there wasn’t a contract and stressed the quality of their customer service. When she started the service, the price was significantly more than what was said over the phone, and it grew monthly. She tried calling the number she was given and had trouble getting a response, when she did, they would dodge her questions and kept talking to fill the space. The problem of being overcharged stayed the same no matter the number of times she called. She wanted to cancel the service as it had become too expensive for her to continue.

I am currently working out of state due to Covid 19 as nurse that was relocated for 6 months. I need a replacement debit card for my checking account because the chip was broken. I ordered a new one and they froze my account and reported me as fraud because while I was away the name of my street changed and for a moment I blanked on my new street address. After 3 hours on the phone they agreed to send me a new card. They gave me the Visa 911 card replacement service. After an hour on the phone with Visa, Regions Bank was sent an approval to provide a new out of state card. Regions denied it. I had to spend another 2 hours on the phone with regions again.

My father died in January 2021. I am trying to take care of final expenses and affairs. I received a post card from Regions stating IMPORTANT NOTICE INSIDE. Inside had printed NOTICE OF CHANGE 04/13/21. I call Regions Customer Protection Center. The representative stated he could not help me so he transferred me to 800 S Shackleford Rd, Little Rock, AR 72211 and provided a phone number of 501-371-6400 just in case the call got disconnected. The phone rang until the call was disconnected. I immediately called the number directly and received the same result, no answer.

My card was compromised and I had to replace my card. Since then the fraud department has locked both my daughter and husband's debit cards without cause no fraud just locked them without warning!! Absolutely no access to money on their debit cards. I have called to have the block removed and no one will ever pick up. This is the 4th day!! I’m on hold in excess of an hour every call and only a stupid recording. I called customer service, they apologize but say it’s nothing they can do. Do NOT bank here unless you have the patience of God!! After 20 years this is the piss poor service you receive. And calling 1800-REGIONS is of no help in getting anyone to answer.

A customer use to be able to look the telephone number to a specific branch and talk to someone in your local branch. Now it's a number to a call center and "Reggie" is your contact. An automated answer service that attempts to answer your question or assist you. This normally waste about 30 minutes of your time. Now they are closing branches and my local branch is one that is being closed. Had they maintained their original customer service and ways of operating this branch would probably not been affected. Believe it or not there are still some people that like to have that personal, professional interaction especially when it comes to your financial institution. I will be changing where I do business in the very near future. Regions Bank USE TO be amazing! Not anymore. Look at your options closely.

Well I been a customer for 10 years and the only thing I keep with them is a checking account which I will be closing very soon. I had a credit card and a credit line but this bank Customer Service is awful. I got excellent credit score and they dare to deny me. So if they don't value or appreciate my business is time to go somewhere else. Also, the place really doesn't help either, my loan was processed in the "GREAT STATE OF ALABAMA". Thanks for wasting my time. Never again!

I opened an account years ago and because I moved into a house they want to see my lease or they said they will close the account. None of their business. Very unprofessional. They closed my account. I have heard the same stories from other members and I can't be more dissa.

I had my father close my Regions account, and since he managed the account, they couldn’t disclose anything to me so they sent me my money in form of cashiers check for $2,000 cuz he’s been stealing from me. My banking experience with these people was horrible. They don’t do anything but sit on their phones from what I’m seeing. If you do get with someone in person, you will feel like you're talking to a wall or to yourself because they don’t what you're talking about and if they do know what you're talking about, they’re not gonna care anyways.

Regions bank froze my account because someone got into my account and deposited a bad check. My bank account is on hold until my local branch manager returns from vacation...which will be after February 3 when my retirement check hits my account. If my account is still frozen on Feb 3rd my bills linked to my retirement will all bounce.

Opened an account 3 days ago online. Went to bank 1 day ago to make in-person deposit of my payroll check. Teller told me payroll check will be available in 1 day, yesterday. Went to get money today teller told me my money won’t be available till Tuesday even though it says on my on-line app it available NOW. Talked with teller, then customer service then teller, everyone of them had a different explanation. I wish I would of read reviews before opening a new account. I only opened it here because of the 62+ free checking. If my funds are not available on Monday I am contacting BBB and whoever else I can scream “don’t do it, run” to. So far worst experience ever.

Where do I begin? Their $400 welcome bonus is a scam. I do welcome bonuses frequently as I have moved a lot and this is the first time I have been scammed. None of their online tools work properly: from opening an account, to asking/emailing a question. Errors come up constantly telling you to call. When you call, just expect lip service and never expect your problem to be resolved. The specific location in Missouri City, TX can't help you with anything. The drive through will show "closed "and you have to walk in (during covid, with your kids) and ask why it's closed. It's always because the teller "forgot" to turn the light on and was too distracted by her phone to notice you there. There are never any customers at that location, so being swamped isn't the problem.

I opened an account. Went to the bank and made my opening deposits on a checking and savings account. When I try to use the debit card it says no account found. When I try and call it says the same. I was switching from Wells Fargo but I think I’m closing this account out and going back to????

My wife and I applied for a home equity loan. We have stellar credit and our home is paid off. We only wanted about $6k for a pole barn. Our rep. Diane ** said we could borrow up to $200k. No, we don't need that much. Well we settled on $25k. 3 months pass and our phone never rang one time. We called to check the status on occasion and our rep was rarely available. Then after blaming the underwriters for the delay, we received an email to authorize an appraisal. The address on the appraisal was for a previous house we owned over 2 years ago! Still no phone calls from the bank.

After disputing another charge that had been previously disputed for services not received on a Adobe subscription charge. I went to use my card only to find out the card was killed after the unauthorized dispute was filed today. I went into the branch in Decatur Ga, and was issued a new card. When I tried to use the card the store said the card was counterfeit. The police were called and I was detained until I could prove my Identity. I go back to the branch, 2 people were being helped at the counter so I asked a lady sitting in the first office if a manager was available. She says, "I'm the manager but I'm on vacation. A teller can help you." I said, "I need a manager." She turns back around and ignores my request.

I check my account daily, on 12/14/20, there were pending charges of $54 and change, had an available balance of over $170. On 12/15, we get a monthly deposit (every month on the 15th). I check my account on 12/15, they charged me $180 for 5 debits! It's now showing they cleared the day before. Those specific charges were not even pending the day before! I know they came through on the 15th the same day as my deposit. I've talked on the phone and email with them, they refuse to reverse the charges. Not the first time they've done this, however, this is the first bank I've had problems with overdraft fees that should not have been charged to me.

I would like to say that I have been happy with my service for many years until now! To make a long story short I was the victim of fraud. I received a check that was supposed to be paying me back for money loaned and deposited the check. The Bank placed a hold on the check. Say they didn't think it would cash? I called the sender of the check about it and was told the check was not good because of a bad routing number? I then called the bank and told them the check was bad and could they just stop the transaction. I was told it would just have to be let return and it would work out.

Regions Bank sent me an email invitation to open a Money Market account and receive a bonus. I still have the email; I followed its instructions. Now ... after phone transfers and a half hour on hold ... they're telling me they have no record of such an offer. Additional frustrations gave me to understand I wish to do no further business with this bank — and, when I indicated as much, they informed me they are now going to charge $25 to close my account.

I'm helping elderly Dad close acct, customer svc said we're all set couple weeks ago after phone call w/ both of us. Now they want notarized letter. Long hold times, calls dropped, asking him too many questions to verify acct (he has memory issues). He gave SSN, birthdate, phone, had to go find his address, that wasn't enough for them! Ridiculous. Good riddance!

They make everything look good, but it is all a scam! They make it impossible to actually qualify for any of their advertised special "deals". There is NO customer service at all. Have to drive to a location and sit in drive-thru line for any help. Phone is never answered. Your money will be tied up for weeks and will likely get very little or none of it back after the fees they charge due to your money being tied up by them! It has been a full time job for the last 10 days just trying to get my money back and close the account! Their behavior should be illegal if it isn't!

I wouldn't bank anywhere else. Very friendly and personable tellers and loan officers. Online banking system is very user-friendly and secure. When we have needed a loan, always easy to obtain one. Great bank for consumers. Highly recommend.

Regions Bank is a NSF fee predator. I clearly noticed posted charges and a posted balance on 08/07/2020. There was a single pending debit card charge making my available balance negative. I went to a branch to cover the negative available balance. I was not able to make the deposit as the lines at the drive through were backed up and the branch closed before I could make the deposit.

We switched to Regions because we wanted to be able to bank from several locations. My husband is a Merchant Marine. I run our ranch. We switched to from a perfectly good bank for this promise. We attempted to use this promise and was not able to use it with out going through a manager. I recieved a check from a friend and she wrote it out to cash. I tried to cash it. It was only for $60. They said you can't cash it here even with an account. The reason because you can cash that anywhere. I looked at her and said evidently not. I got locked out of our on line banking account. I am deaf so I have to get someone to repeat what they are saying so I can hear it. After waiting the full 45 min. they hung up on us and never called us back.

Many years ago when Regions first bought out Union Planters I had so many huge problems with them that I said never again. When my husband and I got married 3 years ago and combined accounts he already had one at Regions and where I banked didn’t have a branch where we were living. So I ate my words and went back to Regions. I can not complain about anything since moving back. We have a checking, savings and have had two separate loans. So I give them a 4 since I did have such bad issues what must be 20 years ago. But if I based it on just my experience over the last 3 it would be 5.

Regions is big enough to provide most of the services I need and small enough to provide personal service. I do wish they were better at providing loans. We had to go to NFCU for a $23,000 loan because Regions would not fund it.

Worst customer service I've ever experienced. A phone call to Regions will take no less than 45 min-2 hours to have simple issues dealt with. I tried calling the fraud dept 4 different times and was on hold between 45 min and 2 1/2 hours each time I called and never spoke with anyone. They would literally answer the call and then hang up after I was on hold for hours. This happened 4 different times on a Friday and a Saturday. I spent almost an entire Saturday on hold and never spoke to anyone. They also don't offer a call back feature so you are forced to sit on the phone, on hold, listening to some of the worst music you will ever hear. There is so much more I could go into that is just so bad about Regions but just know to stay away from Regions Bank! Truly a horrible experience each and every time. Nightmare...

This bank has an app that doesn't work at all, has ATM that has no cash during a pandemic forcing a person to stand on the teller line and even then not get the money that is in their bank. They refuse to provide employee ID numbers or the person's name with their last initial when you're speaking to them there's no record of any calls when you call them.

So I’ve been with Regions for only a couple of months and I would suggest anyone who is interested in opening up an account to run! I got a rental car though ACE rental ATL and was scammed out of $910. Regions bank denied my fraud claim twice even after me sending proof that the car they provided me with had a check engine light on, a broken mirror (which is a safety hazard) and dirty seats. Not only did they rent me a terrible car but they charged me an extra $400 without me authorizing it. When speaking to a teller they said they can only give me a credit if the scammers agree to refunding me. Now if they were going to give me my money back would I be disputing it with regions? Absolutely not! What’s the purpose of having a bank account with you guys if my money isn’t insured.

I have two checking accounts with them. I’ve since moved to a new bank because of my total disgust of this institution. I regularly transfer funds back and forth through the two accounts through my log in. I had a large amount deposited in Regions which sat there for about a week. I decided to move that amount to my new bank. I wrote a check to my new bank against my Regions account to keep from physically handling cash. I made the transfer per usual but the amount didn’t show up per usual. Instead of freaking out I gave it about a day, saying to myself maybe this is their normal system trickery to secure funds of this amount. I inquired about my transfer and was then told that it went into another account which I have no association with. A closed account that they couldn’t tell me anything about because they can see closed accounts.

I have had a business account with Regions for 6 years. During the Covid-19 pandemic, I tried several times to get guidance about applying for PPP funds through Regions. Because I live in another state and am unable to visit a branch in person, this went against their "normal process" (though they accepted online applications for over a month at the beginning of the program.) I called the Orange Park, FL branch manager Darcy several times for assistance and did not receive calls back. When I finally spoke with him (through my own persistence!), he said he would call corporate to see what could be done and then, you guessed it, he never called me back. I was finally able to apply through another bank, but I feel very let down by my business bank at the time I needed them most. I will be closing my account and moving to a bank that values its customers.

Please don’t bother banking with this institution. Horrible customer service. Went to the branch on Johnson Ferry Rd Marietta GA. Obviously some racial profiling going on. Never again would I step in this bank or recommend anyone.

Long story short. I opened a dispute for a transaction on my debit card. The dispute was opened as fraud. I do not work for a bank so I was unaware the dispute should have been opened as a merchant dispute. Regions sided with the merchant without having the merchant provide a phone number or tracking number for a order I placed.

In all my years of banking, Regions is without question the WORST! Terrible customer service. I'm very disappointed in this bank and one star is being generous. I wouldn't recommend this bank to anyone. In reading many other reviews on here, I'm sure that I am not alone. Do yourself a favor and look elsewhere for your banking needs.

This is the worst bank ever! Someone tried to pass off a bad check. I opened a separate account and brought everything to Regions' attention. I did not complain about the hold and simply waited. Without even telling me, they placed a freeze on my completely unrelated business account, closed it unilaterally, then only after spending hours on hold and waiting, then hours on hold again I was simply told that their "back room" decisionmakers decided to just send me a check by mail. It is going on three weeks during a period of National Crisis and I cannot even buy groceries, not to mention operate, pay my rent, etc. with MY MONEY!!! Unconscionable! Run Away! I have a Federal Complaint pending, but they are just riding on a National Cr. I would love to see what a jury does.

My debit card expired at the end of February. I didn't have a replacement available when this happened. I thought it was lost in the mail or stolen so I blocked it to be safe. It ended up being postmarked on March 3 and it took a whole week to get to my mailbox. By then I called my bank because Regions didn't even bother to send a new replacement when I blocked it. The local bank ordered a new one and said it would take 5-7 business days. Two weeks later and IT'S STILL NOT HERE. I pay bills with this card so I'm not exactly happy about having to roll everything to my credit card until whenever I get the new card. If I get the new card.

This is the worst bank ever. They are rude. They don’t do their job. They won’t give you your provisional credit even though you get direct deposit. You call they don’t care. I have had nothing but problems with them. I’m on a set income. They don’t care. It’s ridiculous how they treat you. Run from this bank.

I've been banking with Regions Bank for 4 years. They have ripped me off from the beginning. Rearranging my deposits and debits on my account to make it look like I've overdrawn my account then charging $36 per overdraft. See I keep a very close check on my account multiple times a day. Every time I purchase something I log in and check that the money has come out. It always looks good to me at first. After a few days cleared deposits go into pending section. Cleared debits for the bigger amounts of money THAT HAVE ALREADY CLEARED and are OUT OF THE PENDING SECTION Switch with smaller debits that are still pending. So the smaller ones go to the cleared section and the larger ones go back to pending.

Please do not waste your time banking at Regions Bank. Their fees are horrible. They charge you $36 on a $10 reoccurring debit transaction. They look at reoccurring debits as electronic checks, automatically opt you in without your knowledge and cover it so they can charge you $36. They suppose to decline it but instead they are stealing money from you. I have recently opened an account at another bank approximately 6 months ago and so far, it's awesome. You will regret banking here if you do.

Regions is not a real bank. They are criminals and an incompetent business masquerading as a financial institution. There were fraudulent transactions made to my checking count. Someone managed to withdraw $1500 from my checking account. They did nothing to resolve the situation. They assisted me in no way. They denied my claim and refused to dispute the fraudulent transactions.

I have been banking with Regions for years and have had several issues. First, their customer service is awful. Expect at least a 30 minute wait if you call.... and that’s after going through about 15 minutes with an automated teller that tries to keep you from talking to a representative. I recently had an issue with my account that was not resolved, yet, I was on the phone with customer service for an hour. I finally hung up as they kept putting me on hold to talk to someone else. I even had to go to the back of the “line” when they “transferred” me to another department. They were not apologetic at all and did not solve my problem. I have decided to switch banks, but, wanted to share my experience with others to save them time. Oh, and they have lots of fees that other banks do not have. Frankly, they are big business and do not care about their personal banking customers.

I had Regions for over five years, always fairly good experience. Then they changed to the chip card. It never worked, so they had to keep sending a new one every few months. Everyone wants your debit card now- no one takes checks, so every time they sent the new card, I had to call several companies- it was a pain! In addition, the customer service was awful. I would often wait up to an hour to speak to someone who did not seem to care. After a year of switching 20 bills to my new card every four months and waiting an hour for help, I switched to a new bank.

I have been a customer of Regions Bank for at least 25 years. I'm a senior widow who had to file for bankruptcy, mostly because I was scammed. Around two weeks ago I got correspondence stating that my checking and savings accounts were going to be closed. When I went into the bank to find out about it, the associate called the main office and found out that it was because I had filed for bankruptcy. I was not told that they would be freezing my funds right away, but I found that out a day later.

I had my credit card set-up for auto-payment, you know set it and forget it. They failed to withdraw the money and did not send any type of email or any other communication to say they were having problems with the transfer. They did nothing except submit a derogatory report to the credit bureau. Now they are telling me it could be 60 days before they can fix it. If they do.

I do not have an account with Regions nor could you pay me to have one. I use a credit union debit card and their ATM in Milan, TN simply ate my card. I called "customer service" and received zero... customer service. I asked supervisor, again, no service. Apparently Regions does not "maintain" their own ATMs so if it eats your card for no reason, you're stuck and will have to order a replacement. Regions Supervisor: "If you had an account with us I could help you," Me: "Why would I want to do that to myself?" Don't do it to yourselves, people.

On Jan 3 I got paid so the daily routine to pay bills is started. I use debit card as I do not like cash because I usually spend it and never remember where it goes. I had been delivering puppies from 5:30 am and since I hadn't had any money prior week groceries in the house were at 0. So 1st stop is at local general store spending about 17. 2nd stop was at atm to grab a little cash to pay a bill where cards aren't accepted. Ok good.

This is to express my disappointment in the way that my account has been handled. The agents I spoke to have been kind, but unable to fix my issue. I've been a Regions Bank customer for almost 15 years. Recently, I married and started a new job. We've been in the process of moving our money around so that we can set up to purchase our first home, & a few PayPal transactions processed without warning.

I have had my Regions account for numerous years now- my accounts always in good standings. I recently deposited a check and was given the standard “Hold Case by Case Basis form” by the person who deposited my check into my checking account. The same time the person was insistent on me speaking to the banks Investment Banker. This person was also extremely pushy on me NOT touching my money until I speak with said Investment Banker. I left there with a general understanding that within 2 business days 5,000 of the check would be available. Well we are nearing week 2- and nothing has been released. The bank won’t return the check to me- they won’t clear it- they just want to continue to hold it.

I am so over this bank! They charge you NSF fees of $34 if your account overdraws by even $0.01. I understand the account is negative, but, come on. They will also charge an NSF fee is their monthly service charge makes your account go negative. They pay debit card transactions that would normally decline on your check card but if that merchant has billed your card before (a reoccurring charge) then they will pay that and charge you the NSF fee, of course! Even though it should decline the card. They are fee hungry and their customer service is completely worthless. I have switched over to SoFi, there are no fees and if you don't have money in your account they decline the transaction -- as it should be! I will NEVER bank with Regions again. PERIOD.

I've been a customer of Regions Bank for over 2 years. Had 2 different business accounts. Have had hundreds of thousands of dollars go through their accounts. I went to an ATM on Wednesday December 18th. I deposited $1000 into a standalone ATM in the Cloverdale branch Montgomery Alabama. The machine shut down, took my money, took my card and did not spit anything back out and did not give me credit for it. I've been on the phone for over 12 hours total and holding and in talking with their customer service and here it is 10 days later and I have still gotten no help in any way.

We always make sure we have enough funds in our account for purchases and bills. We had sent $100 to a family member when an unauthorized payment of $137 came out of our account shortly after which left it overdrafted. We were given a refund on the fee since it was the first time but was still left with -$17.00. We deposited $150 into the account to account for the $100 we sent and the negative $17 and thought we were in the clear. By the end of the night, our account was in good standing with a balance of $33 which we were going to use for gas. The next day, there was another $36 overdraft fee for the $100 we sent that was already posted and they refuse to give it back even though the overdraft fee was not there the night before.

First of all it's hard enough to get ahold of anyone at regions Bank and it's sad that I had to Google a phone number and follow what other people have done to get a live customer service rep on the phone. Then I talked to someone and I feel like I talk to a wall! No help at all. These people literally want you to get up and go into a branch because they don't want to help you at all! Well I'm done. I will be taking my money out of the bank and going to another bank because they have proven themselves the stupidest Bank in the entire world! Thank you regions for being the stupidest Bank in the entire world proving that you don't have any customer service skills and making people have to get out of bed after they've taken their sleeping pills trying to get themselves killed. Sorry not me. I will handle this later after I've gotten some sleep. But if I could give zero Stars I would or even negative zero 10 plus stars for stupidity I would!

I am new to regions bank and had a overdraft email sent to me, I always check my balance before I make any purchases to avoid overdraft. I called customer service. Spoke to a banker and they told me as long as I can transfer money to my account even using Zelle that I will be fine. I got a few of $36 I called and they then notified me that I had a couple overdraft but since I’m new they will return it to me. They did return one and told me to wait for the other 2 I had pending. I then call now since I never got a reimbursement for the other 2 which all happened together, I was told they can’t do anything for me that because they had already did one and sorry about the misunderstanding from their employee. I wasn’t given the right information apparently from their employee but I still Have to pay for their mistakes? Horrible service, worst bank and customer service.

I’ve been with Regions for 15 years. I know for a fact that when you use your debit card, the funds are debited out of your account right then. I paid a bill, the amount was taken out, I had funds left over, but somehow I ended up with an overdraft the next week. I called and was told that the merchant put it through last night (weekday night), and it caused my account to be overdrawn. I called the company and was told that they received the payment 2 days after I made the payment. So I called Regions back to discuss it, but didn’t get anywhere. It’s always something with them, I’m done with Regions.

My debit card was about to expire and I called customer service to try to speak to a human to find out when I would get the new one. The experience was extremely frustrating. The menu items were not appropriate for my question and when I selected the most general option, I was told to enter my SS# but went right to a message two digits in. I also tried to call my branch but of course that just went to the general Regions' customer service number. I already waited ten minutes to speak to someone this week and I'm currently doing the same. Regions just does not get it. They think that someone yelling out "hi" when you come in the door represents good customer service. In my experience when you really need something their customer service is awful. I'm switching banks at the next opportunity.

AVOID AVOID AVOID!!!! 1st instance, the atm stole my $500 deposit and shredded my card. The customer service reps are useless. They are uneducated in regards to Regions policies. When you call you are on hold for at least 30 mins. One time I was on hold for over an hour about Zelle and my issue still wasn't resolved. I was transferred 3 times. The only reason why I held so long is because I needed the issue to be resolved that night so I can sent money to that account to cover transactions scheduled to come out the next day. I ended up with $108 in overdraft fees. Customer service reps ARE NOT equipped to resolve issues. They will just tell you to go into the branch... the same branches that are opened during my working hours so it's impossible for me to go in there during the week.

My daughter and I both had accounts at Regions for years and closed our accounts and moved to Chase and Capital One. Every time we had a question on our account they would make us "come into a branch to discuss," when it was something they could take care of on the phone, they just wanted to make it difficult to get anything done. They would find reasons to slap fees on our accounts, would open my daughter's closed account and charge fees to her, it took us four months to finally get an account permanently closed (hopefully, still waiting to be sure this has actually been done). We are both business owners and if we treated our clients the way they treat their clients, we would be out of business, stay away!! (I gave it one star because 0 stars wasn't an option.)

I went to a branch to deposit a simi-large check from a well known banking establishment and after I made the deposit they informed me that they were holding part of the money for over a week. Later I made a payment online for a semi-large amount and instead of sending it electronically as usual and without telling me they sent a check to my credit card company. The worst part is that the payment is not showing up on the main balance page for that account and not even showing as pending which makes the balance showing on their online banking page as incorrect!

Took out an auto loan couple of years ago thru Regions. They had no on line payment options unless I opened a checking account with them. Had to call in to make a payment or mail a check. Paid off the loan in full. One month and a dozen calls later and I still don’t have a letter from them showing the loan has been paid in full. It’s holding up a $2000 refund for an extended warranty cancellation. Furious. They only use snail mail and sent the letter to the wrong person and address! I can’t imagine having my checking or savings with a bank like this. Just warning others!

Overdrafting me as soon as my deposit hits. Because they reorder transactions. That is taking money from me. Then no help at all from customer service. Worst bank ever!! They owe me $200 in fees and says it's my fault how when I had funds in there. My mobile app and statements look totally different from theirs. They told me they reorder posting transactions with deposits first then your larger transaction..therefore it shows you have pending transactions and they take overdraft fees from those pending transactions. Reordering transactions should be illegal.

I have been at Regions in Springfield Tn. since 1995. I get a letter telling me my accounts will be closing on ---- day. I have never had a bad check or overdraft. Always had good balance in both accounts and they will not give me a reason for this action. If this is how they treat loyal customers STAY AWAY!!!! Just tell me what happened!!!! It's not right!!!!

My wallet was stolen several weeks ago and the experience of trying to receive a new checking card from Regions has been hell. They said they shipped a new card as soon as I called. I was told it would take 7-10 business days, which already seemed pretty ridiculous because I’ve received new cards way sooner in the past.

They claim to have 24 hour customer service and they dont! You can't speak to a live rep on Sundays. And their overdraft protection is a complete waste of time and your money. They charge for it when you open an account but good luck on using it.

Regions Bank Lost $1000 of My Money and No One Can Seem To Find It! I had auto payment on my checking account to my credit card. When my credit card balance was 0 dollars Regions did not stop two of my payments from going into my account. These two payments were then refunded out of my credit card account, but to where? No one knows. The credit card account is no longer linked to my social security number. No one knows where the $1000 dollars or the account is. They say the only way they can see the account is with my credit card number (which I shredded the credit card). How does a bank lose $1000????

My ATM card was stolen and I reported it within an hour. The person who stole my card was able to use it at Target and got $1200 out of my account within 30 minutes. I was told if I made a police report I would get my $1200 back. I made report and submitted it to Regions Bank and 3 weeks later I was informed that my claim was DENIED. When I went to the bank in person I was accused of giving my PIN number to the person who stole my card. The only way I got my money back was because I had made a SECOND POLICE report in the town where my card was used. Luckily the police had pictures of the thieves from cctv. BEWARE of this terrible bank.

As a small business customer, we secured a 3 million dollar debt at Regions to open and operate our business. We never missed a payment... NEVER. We were never were late on a payment... EVER. Despite this, we made changes that improved our profitability by over 30% and removed unnecessary cost. Mind you we did this just because it was good business. BUT, our market and market competitors who also financed with Regions in this industry mismanaged their businesses and many of them shuttered. So, what Regions kindly did for us was put out an olive branch to "make sure we were taking care of you" and with the other hand told us that they were going to start looking for ANY reason to accelerate our loans (despite us never missing any payments ever).

When I signed up for an account they told me you have X amount of days before they locked the account for 24 hrs. They then changed it to be less than that without telling anyone, and extended the length from 24-48 hrs again without saying anything. Do not use this bank, any other bank is better than this one. If I could give it 0 stars I would.

We had our bank card stolen on last month. Katy was helpful on Friday of last week but today indicated that we gave our pin number to the crooks that deposited the check and withdrew the money a little at a time. I had a stop payment on the cards when we found out it was stolen. I went the extra mile to call the company that the check came from and talked to the accountant. The accountant told me to tell the bank manager to call her to discuss the situation and she didn't want to call her. She finally decided to call her to discuss the situation of the fraudulent transaction.

Canceled my child support payment to my ex because of a "fraud alert" but didn't notify me. Two weeks later she's asking me where it was, and I find out it was canceled and my online banking was locked. After a long hold and getting transferred several times, I get my account unlocked and my ex unblocked as a payee. I rescheduled the payment and called the next morning to see if they would expedite it for free because of their mistake.

I called the fraud claims department of Regions Bank (888)-987-6540 to report a claim as referred by the agent who notified me of fraudulent charges on my debit card. Their hours are 9-5pm M-F. For those of us who have a day job, it is almost IMPOSSIBLE to get a hold of a claims agent. I called 4 different times across 3 separate days and was on hold for 20-30 minutes each time and still did not get a hold of an agent. Who has half of an hour to lose to be on hold these days? I literally lost money by ignoring my own clients during that wasted time.

Regions Bank charged me 218 dollars in overdraft charges in the past week. I Understand overdraft fees, but 218 dollars is just stealing from the customer. I have been with Regions for 8 years, but I can’t keep having money stolen from me. Please do not respond with solutions on how I should “avoid” overdraft fees, Regions shouldn’t steal from their customers. I bet Regions makes a ton of Money on overdraft fees!

What bank closes on Saturday when most people are off work that day and what bank closes their ATM at 12:00 am. And they lie about the $50 referral fee. They don't tell you you have to open an online account. It is the worse bank ever. Strike that 1 star. I give them 5 demerits.

I can’t believe this keeps happening. I’m about ready to close our accounts. I check on a daily basis (usually in the morning) to make sure we’re not close to being overdrafted. I let him use the card for a $5.99 purchase at a gas station. (We only had his cell phone pending, but the amount was adjusted accordingly and we still had $23 and change.) I go to pay the credit card, look on the account. -$150.38, overdraft fees of $108.00. Wtf?!?! They’re absolutely ridiculous with that nonsense! If something has already cleared, there shouldn’t be fees (and certainly not that high). We left BoA because of fraudulent activity. I think it’s time to find yet a new bank to go to after they keep wanting to move payments around to justify their overdraft fees. I am absolutely furious!

I own a small business. I burn a lot of gas in order to run the business. I applied for a separate gas only card in order to help track that expense, primarily to ease collection of paper receipts. Universal Premium Fleet Card, "issued by Regions Bank" charges predatory level fees for unnecessary services that they do NOT ask the business owner to sign up for (I do realize that this is done "legally").

Easy to use. Very efficient and always available to help. No fees to use. Like the fact that they have lots of brick and mortar offices in many states. We have been customers and account holders for decades.

My account was hacked through online banking and they transferred $1000 in 3 transactions. The thieves used a cash transfer service called Zelle that Regions is partnered with to send the money somewhere in central Florida (I don't live in central Florida). When I discovered the fraud, I froze my account and reported it to the bank. The transactions were still pending at that time. Now, Regions will not refund the money because the breach did not trigger any security measures. Doesn't transferring $1000 by way of a cash service to a city I don't live in sound suspicious? How many more red flags do you need? I have been a Regions customer for 15 years. I will be closing my checking and savings account tomorrow. Whatever you do- DON'T USE REGIONS. If you do use Regions- DON'T USE ONLINE BANKING. Your money is not safe with them. I am twice victimized.

I reported a check fraud that was done against my account because my card was stolen and they froze my whole account for 30 days without giving me a notice. I couldn't pay bills and provide for my family because my paycheck is direct deposit. The police indicated that it was nothing they could do concerning who made the fraud check. I'm leaving that bank.

So I deposited a 20,000 check from a bank drafted check not 2 party or personal. The teller tells me there is a hold on 5,000 for 4 days. Cool, I can live with that. She hands me a paper stating that. So I pay several bills 5 days later only to see them all return. NOBODY TOLD ME THERE WOULD BE A HOLD PUT ON 15,000 for 10 FRIGGIN DAYS. I WAS NEVER TOLD THAT by THE IDIOT TELLER. Come on, everyone knows that it only takes 3 to 5 days for a check to clear especially a bank check. So no, Regions Bank is having a field day collecting 100's of dollars from my overdrafts. Using my damn money for themselves. I could have waited but I was not explained properly the protocol. These damn banks get away with this all the time. I will find another bank, screw Regions.

So my account closed September 2018. The bank was supposed to send me a refund. Well I never received it and I mailed them a notice of my new address. Refund never came. I contacted the bank July 2 2019 and Remy the one who opened my account told me I would have a refund within 5-7 days. That’s been over a month. Remy said the managers aren’t in and she can’t give me anyone higher or any other phone numbers. I have been very patient but enough is enough. She says I will have it tomorrow. Now she’s unsure about that. My kids start school and need supplies. I have been having a horrible experience. The branch phone number is 317-744-5830. I’m hoping someone from corporate will care enough to call me but who knows.

I received an offer in the mail for a credit card and made the mistake of applying. The person that processed the card linked it to a business in another state. The sob sorry I was told is that my social matched a tax I'd number. Proved the number belonged to me which should have been the end of it but no. Account closed with no explanation and the promised reward points were lost as well. I wasted a lot of time between the branch and customer service (which kept sending me to the branch). They just bounce you around from person to person with no resolution. I will never make the mistake of doing business with Regions again.

I was approached by the investment division of Regions Bank. It is called Cetera. They offered an investment for 3 years that 'was just like a cd but not a cd'. It was thru a company named Forethought Insurance. Owned by Global Atlantic. Everything was good for about 18 months. Then my area was hit with a flood and my house demolished. So in March of 2019, after my area was declared a national disaster area, I asked Regions to allow me to use my investment funds to rebuild my house. They referred me to Forethought. Why? I invested my money with Regions.

Glad the Fulton Branch is closing. When I opened an account they couldn't have been more accommodating. Then things and attitude change. The manager was less than professional, rude as was the counter staff, almost to the point of being bullies. They make you wait for service while they stand around gossiping and smirking at people that come in. All the staff and management are very rude. I went back to my old bank. Good riddance! Management and staff should do more customer service training because as it stands they all suck!

Ten days. Disaster so far. Prepping for child going to college. 1.) Website advertises & Invites Online Application for Student Accounts, but THE BANK does not allow that. Made multiple unsuccessful attempts. Huge waste of time! 2.) Email complaint to Regions about this has never been responded to, and I left a phone number too! 3.) Long waits for polite but borderline-illiterate help on the phone. 4.) Initial deposit REQUIRED to open account BUT NOT PROCESSED over 10 calendar days and counting.

My credit score is around 820 (depending on whether you pull it from Experian, TransUnion, or Equifax). I have six figures (cash money, not including IRA, 401K, etc.) in the bank. I have never missed a payment in my entire life for anything (20+ years of having credit). I have several credit cards with a total credit limit of more than $100,000, yet am using approximately $500 of that total credit limit... Yet it took Regions nearly a full week to approve my credit card application. That was just the beginning.

Not happy. Have a business account and every time I call or need something they tell me I have to go into a location to take care of it. They are in need of a much better customer service department for businesses.

I have had nothing but wonderful experiences with Regions since I opened my account 10 years ago. Recently my account was hacked and they walked me through the process and had my money returned within a week!

I deposited my retirement check and it was pending for 6 days. Regions LOCKED my account on the 6th day for fraud. I called and was told I needed to go to the branch, went to the branch and was told I needed to wait out the investigation. I called my retirement company and guess what? My check cleared 7/3!!!! No one will answer why my account is locked, how long this will take, and keep giving me the run around regarding my case. Definitely closing all my accounts!

The 800 number customer service is beyond terrible. Very sad when you know what race of people they are without even seeing them. Their DISPUTE CENTER is a ZOO full of wild, uneducated, MONKEYS. This is why they could never own a business. It would burn to the ground. I'm glad my local branch has nothing to do with them. They need a complete makeover of employees if they plan to stay in the game. How embarrassing to have such filth working for them. Obviously cheap labor and too incompetent to complain, so they just hire their own. Disgusting beings. Regions needs to make a move or they will lose a lot of customers. No one wants to be a part of such people. TRUTH HURTS? Good. Sucks to be you and race.

I had a deposit of 640 dollars into my account Friday and so I spent a weekend spending money trying to have a fun time since I haven’t had that in a while. So now on Monday, I wake up to see -601.55 in my account which pissed me off so I called them and they made it seem it was my fault and that I need to fix it but I told them how could have gone through if it was pending so now. I literally ask them how can I fix this and their exact response was “You will just have to find a way to bring back to a positive balance” like what. I am very disappointed like the one time I do something for myself I ended up have to deal with this. Thinking about changing banks.

I would give 0 stars if I could! Every. Single. Month. that I have to call these people to make a payment on our car loan I have to spend at least 45 minutes (today was an hour) being transferred from person to person! No one knows who I am supposed to talk to!?!? They say I can't go online to make a payment so I either have to mail a check or call. Well, my check has gotten lost in the mail before so I don't do that anymore. I asked to speak to a supervisor this time because it just got so asinine! The supervisor was rude and completely unhelpful and told me she would have to transfer me to another department!

I called May 15 to close my account when I had $10. They told me they would send me a check. They never did. They took out an $8 monthly fee on May 17th making my account $2. They then took out a monthly fee again on June 17th making my account -$6. I called on June 18th and they said they didnt see anything anywhere where they had tried to close my account, so they did it again. It is June 18, I still received no check from them. She told me to wait a few days and check if I can still access online banking. If not, she told me I would have to go to the bank (45 minutes away) and have them close it. Really???

I've been banking with Regions for 40 years (including the time before they bought out my bank) and my experience has been a positive one. Checking, CD's, IRA's, and investments. I've also been banking with other banks over a long period, (never keep your money in one bank for FICA) and I've found overall for a bank, Regions has been my best experience. But I find a Credit Union is best for loans and smaller investments, and they have lower fees. Other Banks could learn a lot from Regions. Wells Fargo, BOA, Capitol, Guaranty are among the worst banks I've encountered.

I spoke with Chris who really helped not only dispute my fraudulent charges but also helped me understand how skimmers work and how people may have gotten my card info. He was knowledgeable and courteous, and he was patient with me when I asked a lot of questions about the skimming process. Great experience!

Called customer service about a debit card issue. Robot on the line states 15 minute hold avg. One hour and 8 minutes later still no rep on the line. They have gotten increasingly worse since their merger with AmSouth a few years back. I never liked Amsouth and they aren't any better now that they're posing as regions.

i have been doing business for 2 months with them. For some odd reason my insurance check of $500 was put on hold which that is understandable but they froze my entire account with over 5 grand in it. I was in entire 2 weeks on complete hold and not able to get ahold of anybody that can help me. The fraud department is closed on Saturdays which is my only day off. I work in landscaping. I find it ridiculous that no one was willing to help as of right now. After 19 phone calls I am now calling an office in Chipley Florida which is 5 hours away from me to see if they can help me because no one will help me then in the branch in person but the fraud department was closed. I am disgusted with this and I am going to sue. I have lost more than seven Grand in business due to the incompetence of this people.

I don't know where the value and loyalty comes into play for their customers. I did not have that experience. I experienced fraudulent activity on my account. A check for a large deposit ($8 hundred and some dollars) was made into my account from what I thought was a legitimate banking institute. Regions froze my account due to "security reasons". When I contacted them to find out why they said, "we have received several of these checks drawn on this particular bank (Costa Ibiza, Ltd.) from Community Choice Financial, that were fraudulent. Until our fraud department does a thorough investigation, all monies are unavailable at this time. We advise you to file a police report, a fraudulent report to BBB and to all credit bureaus."

Please avoid this bank at all costs. They will charge you NSF fees even of you deposit cash to cover the transactions. The claim is if it hit the account on pending status before your cash deposit is cleared by them (even if you deposit cash the same day) they will still charge you. Way to steal hard people's working money.

They charge my account literally for no reason. I asked about why they charged it and the lady at the bank in Chattanooga told me “you can beat the bank.”This bank is out for money only and doesn’t care about their customers. Their customer service is very inconsistent with answers I never get the correct answers then all of a sudden I have 108 dollar charge from them afterwards. Never fails. Worst bank I’ve ever dealt with. We will be switching.

The branch I deal with in Bay St Louis MS and they have been wonderful. I'm seeing a lot of issues with other customers as well. I had $180 in NSF fees over a three day period. They said the money showing on my end was never processed on their end. The deposits were done before 2 pm on Friday and when you call the number on the back of the card they talk to you like you're stupid. If the money from my deposits was not in the bank when it said they were, by that logic once the deposits are posted then the money should be in my account right? And it's never shown up. Reviews that I have read seem to point to the same conclusion I've came up with. These fees are charged as a way to pocket extra money from people in hopes they don't look at their statements. I have a lawyer and an accountant looking over all of this to get some real answers.

My mother has had Regions Bank for 10 years. I decided to open up my account with my son who is 11 years old with $25000 if we have 5 accounts together and I decided to open up a credit card with them. They decided the day forgot how to report to TransUnion and Equifax. They cannot figure out how to get the accounts to reports. So on to of the credit reporting agencies. The credit card dropped off and my score dropped over 75 points and it has not been reporting for over a year and a 1/2 showing that I have no credit history. They have also not given me any type of credit limit increase.

Things to know:

I deposited a check yesterday for $2,838.83. Received a letter at the time of deposit from the teller stating that 200 dollars would be made available today the 16th and that the balance would be made available on the 17th, This check came from Chase bank. I deposited at your Dania Beach branch on Sheridan street. The letter stating when the funds would be available was signed by Adriana ** and now since the funds have not been made available I call the bank and am being told that there is an indefinite hold on my account and the words, "fraud" keep coming up. I was told the funds would be made available on the 23rd of April and now it's the 24th.

Used to love Regions Bank. They somehow switched my credit card account to paperless statements in December 2017. I rarely used my credit card. However, my card was used about 1x a year to keep it active. I was used, by an merchant that had my card on file, I had no idea. Regions did not send me a statement, as they has transferred my account to paperless. For 2 months I was charged late fees. I made a fuss, payments, complaints. The bank could care less. They were willing to give me back the late fee charges, BUT they dinged my GREAT credit score with late fee notices on my credit report. All because THEY cannot communicate. My recommendation is to think twice before dealing with the NEW Regions Bank. I'm shutting down my credit card account.

Following up on my 04/06/19 review of my Regions credit card application experience: I did receive the card today. After activating the card I called the customer service number to verify that the terms were exactly the same as the terms that were offered at the time I applied. The representative answered promptly and courteously, and verified that the terms were correct. All is good.

My company does not provide direct deposit so I use the mobile app to deposit my paper paycheck each week... like clock-work. Not always, but sometimes I have to use AVAILABLE IMMEDIATELY option and pay a fee to access my money right away. I understand that they can charge anywhere from 1-4% of the check amount. The first 3 times I did it they charged me 1.5%... Then one day they decided to charge 4%. I declined the fee, waited a few hours and tried again and it was back to charging me 1.5%.

Do NOT bank with Regions. I was with Regions for 5 years and the majority of those 5 years were great. But over the last few months I’ve been receiving OD fees on my account, which should not be happening because when I opened my account I refused to opt in to OD coverage. The first few I had thrown out because I told them it should never had have happened. The OD was $13 and the fee was $36! Talk about interest right? Then the following month I got another OD fee. $10 OD and $36 fee. This time I went in person and asked what was happening. They told me that if you have automated withdrawals on your account the bank decides if you get OD fees (came to find out later that was a lie, they were supposed to reject payment) but I decided ya know what, I’ll pay it and they’ll fix it.

We have banked with Regions for over 10 years. On Friday March 22, 2019 my wife deposited a check using the mobile app. This was a check from unpaid wages from Interscapes, owned by Barry Holt. He failed to pay several employees and we had to go through a 7 month investigation to get our back pay. The United States Department of Labor Wage and Hour sent us the check. Regions decided the check was fraudulent and LOCKED ALL OF OUR ACCOUNTS. Not just the account the deposit was made but ALL of the accounts. We pay our bills, support our children's college and everything else from these accounts.

In person and onsite banking has been great. However, recently regions removed all local bank phone numbers and anytime you need anything at all you must call their 800 number. It is the WORST! I cannot begin to tell you how infuriating it is to spend 20 min waiting to talk to someone, give them every detail of your account and personal history, then be told they can't help you and that you will now have to wait 30 min to speak to someone else. Every....single....time I call this is exactly what happens. Do NOT use this bank.

Regions Bank charged me an overdraft fee saying that my money that I deposited into my account to cover my mortgage payment was not processed on time which is a lie... I made all necessary deposits at 7:40pm to make certain that I put the money in my account before the 8pm deadline and at that point I had a positive balance.. Well when I woke up the next morning my account was over drawn by $65 which is completely bogus and makes no sense at all.. I could not get a justified answer from anyone at the bank branch or customer service as to what caused this overdraft...I think some of my money was held so that this would happen..Some money was cash and some from my Square account.. Complete bullcrap and they refused to fix the problem saying that the funds didn't process until 11:30pm that night... Do not bank with Regions!

In good faith, I opened a NEW account with Regions, mainly because of how they treated my Mother. I was asked to co-sign for my Mother's account because she was going on long cruise and was getting her affairs in order just in case. The branch manager was kind, thorough and met all my Mother's needs. All I did was co-sign. I have no access to her account and didn't plan on it. It was at that point I thought I would also open an account. Then I found out they offer a bonus for new accounts. Now it's a no brainer. New account, bonus, close branch location.

My debit card was declined with the reasoning being the card was "expired". The expiration date on the card was 08/19, this is March. I called Regions Customer Service, they noted the card was not expired but apparently an error was made by the "computer had generated it as expired". With it being the weekend, bank branches closed, I was left with only a "I'm sorry there is nothing we can do". Will be moving checking, savings, and IRA's to a bank that is able to do something about an error that is made on their part and a bank that cares.

I've been banking with Regions for over 20 years, but I have decided it's time to move on. They do not have any loyalty to their customers who have stuck with them. When issues arise you are only another number or dollar to them. They charge unnecessary NSF fees to their loyal customers to out of greed. I understand that if your account doesn't have the funds to cover a purchase that you will be charged a fee. I understand that! But, you see what they do is, they manipulate your transactions and reorder them so they can charge you fees.

I received an offer in the mail to open an account, Offered money for meeting all objectives. I am 69 and not very good with technology. Went in, talked with the manager and opened account. 1 year later after meeting all objectives for reward was denied. Why? Because offer was in my daughter's name (I received one in my name but picked up wrong mailing when I went in). However a manager opened the account, never said there was a problem. Now I am denied the rewards due to this. FRAUD as manager knew, had offer in his hand and still made the promises. Filing a fraud complaint for all the good it will do.

Regions put 1800 of my dollars in another account, and are telling me it will take 5-7 days to correct it and return MY MONEY! In the meantime, my business rent check will bounce. They admitted that it was totally their fault, but claim there is nothing else they can do to correct it sooner! I will be closing my accounts with them ASAP.

I deposited a check on Monday. My account went into a fraud hold. ALL of my monies aside of this check were being held captive. My paycheck, my social security, they sent my phone bill back, I couldn’t pay my rent. Not ONE person including my own branch was helpful in any way. So here I sit on a Saturday on the side of the road with $12,000.00 in my bank, 4 miles in gas left till I run out and no access to one single dollar WHICH says available and had cashed through my brother's bank DAYS AGO! I’m insulin depends and can’t get my meds. LEGALLY NO BANK CAN HOLD MY SOCIAL SECURITY AND WEEKLY PAYCHECKS CAPTIVE! I am spreading all of this on EVERY PAGE SITE CAN FIND, along with tell my children community, family and friends (and I got A LOT) to never use these thieves!!!

Deposited local checks into my account only to have a hold put on my entire account, debit cards cancelled, and only "there is nothing we can do ☺" from the local branch, branch I opened my account at and 1800 #. The most useless inconvenient inconsiderate bank ever. Funds were verified. Also check issuers confirmed with Regions fraud prevention and after I kept reaching out for help they EXTENDED the check hold for 3 more days. My business is now out of work for a week. Can't buy materials for construction jobs, or gas, or pay help, or pay my rent, and my son's 10 year old birthday... Regions will screw you up. They have you by the balls and "there is nothing we can do ☺." As soon as this nightmare is over I'm closing the account and will bash them until I see their doors close. Worthless excuse of a bank.

Regions put a hold on my entire account because of a large deposit I made. They kept the hold on the account even after the funds were verified and had already cleared the account it was coming from. I was told by the branch that I had to come into the bank and remove the money that was in the account before the deposit was made, in order to access the original funds. I have to remove my legitimate funds in order to get access to my own money! What happens if a check I wrote tries to go through my account?? Would I be charged overdraft fees due to no fault of my own? No one could answer that question. And I repeat the funds have been cleared from the account the funds were coming from. The person who wrote me the check even called their bank and confirmed that the check was good.

I am with Regions Bank and I monitor my account usage after every transaction and recently I had a fee added to my account for $108. When I contacted them, I was informed that my account was overdrafted for 0.17 (17 cent) and then another transaction for 1.07. I explained to them that I check my account after every use of my debit card and they told me that sometimes it won’t show up and there was nothing they could do about my fees. This bank is stealing people's money and covering it up by accessing fees that the account owner should never have. Someone needs to be informed of what is going on.

They are trying to get rid of their cheaper non high net worth customers through faulty call to bookkeeping practices, long holidays, deposits made to their ATMs of cash or checks is the slowest call to bookkeeping in America. They don't honor the nation's ECN system which made digital bookkeeping easier for the bank and a necessity for Americans... ie NSF fees from gas station rollovers, also we noticed secret periodic discontinuance of customers requested online stipulations or when online requests for overdraft protection were taken off unbeknownst to the customer.

I'm dissatisfied with Regions Bank. I Trusted them with financial funds and every week it's a different story. Do not trust Regions Bank. At first my account was set up properly. As time went by, items that you purchase from stores start to pend longer than post. Their fees are ridiculous high. They will hurry and refund you for 1 overdraft item and take it back out of you at later date and holding items to pend before they post out, so you will have overdraft fees. Regions Bank is not a trusted institution. I have paid for a fine Monday 2/4/2019 morning to the courthouse out of my available balance transferred from my savings and I still have been charged an overdraft fee for my own money. Posted from account Friday night 2/8/2019. Not their money but mine. Poor poor service. I give them a F for ** You!!! Incompetent!

Got a line of credit on my home with Regions about two years ago. They refused to give me more than 20% loan to value Despite owning my home outright and having over 800 credit Score. Eventually closed the line due to constant unannounced changes in the rules to use the loan and pay it back. I have had more issues with this bank than anyone would believe. Now that I have closed the line, the bank is refusing to sign over an insurance check endorsed to me and the bank. That’s illegal! Despite the fact that a customer service rep who works for her told me to simply bring in the check and they would sign it... The manager at the bank is a robot who refuses to recognize that I have no account or monetary obligation to the bank. And won’t sign it. Stay far, far away.

My mother lived with me in a state with no Regions Banks but chose to keep her accounts with her East Peoria Regions branch. When she died, the branch manager, Ms. **, was amazingly helpful, compassionate, and knowledgeable. She filled out all the paperwork for me for an annuity with another company, calling them and even giving them her Social Security number when they questioned her. She issued a check immediately for my mother’s CD and made a very good suggestion to clear her checking account with a check to the funeral home. I know my mother always had very positive relationships with the bank staff, and I now understand her loyalty. Ms. ** greatly exceeded my expectations, and I would definitely bank there if so lived nearby. She made a difficult time so much easier for me, and I will always be grateful to her!

Enticed by their $200 bonus for opening a new personal checking account, I would pay them that just to quickly end this business relationship. Held two check deposits for 11 days, one of which was tendered by my previous bank. Locked me out of online banking until they cleared (still locked out as I write this). And, I'm done. Please keep in mind that at least with corporate, they were snarky and rude throughout. This place is a joke. Bank elsewhere unless you want to spend part of your working day dealing with this kind of nonsense.

Regions Bank is a total rip-off. I've never been robbed by a bank as worse as this. The overdrives are a total rip-off. Yesterday when I login to my account I have one pending overdraft. Today I deposit $120 into my account. Today I checked my account and they hit me with two overdrafts. When I call to complain they said my other overdrafts. I wasn't able to see it on my end but they can see it on their end. I am leaving this Bank. I advise you never to deal with this Bank.

Yesterday when I logged into my online Regions account to see about my (1) overdraft and I saw that Regions charged me (2) Overdraft Fees and I called them and they only gave me back $36 and $18 and the guy said they do the rest at midnight til 6 am. When I looked again on my online Regions account I saw they did refund the other $18, then when I logged on today I saw they took it off and I called them and they said I was not available for the second refund of the overdraft fee. They ripped me off $18 half of my other overdraft fee. So I'll be switching to another Bank. This Bank is a ripoff.

I'm totally frustrated with Regions. I have been banking with them for a long time now. Back in July of 2018 Regions allowed someone to change the address on my account. No one can tell me who did it! So therefore I went to redeem my reward points and I never received my gift cards because the cards went to the incorrect address. So I then asked could they resend the gift cards to the correct address and that say no. I also asked could I get my points back and they say no. That is so not fair. Totally frustrated with them. They didn't even try to accommodate a life long customer.

Yesterday, on the first business day of the year, I went to a brand new branch that opened very close to my home to open a small business account. The bank also has a branch conveniently located 2 blocks away from the office I rented for my new business. So it looked like an easy decision for starting our fresh new venture, with a wonderfully “green” look. The process of opening the account took more than TWO HOURS (thank goodness they have computers). Today I went to register in the online banking, and the page gave me an error. I tried again, and again, obtaining the same result… Then I decided to phone the customer service number noted there.

I’m closing my account today and moving on. Within the last month, Regions has created more problems for me with no solutions given on their end. They’ve run out of money (that’s what the teller told me when coming to the bank for a withdrawal). The next closest branch was more than 30 mins away. Regions assessed an overdraft fee in anticipation of an overdraft. After waiting more than 20 mins to speak with someone on the phone, they say they can’t refund me because at midnight I had a transaction come in for the next day that “would’ve over drafted me” and that was their reasoning for taking $36 from me. It’s ridiculous! I’m going to a bank that has quality customer service and doesn’t want to take your hard earned money.

I had the most horrendous experience December 21, 2018 at the Regions Bank, Belle Forest Circle, Nashville branch. I went in to add my new bride to my checking account. I was waited on by an older man, Mike **, who didn't want to wait on me as he was on hold with his cell phone for his personal business, but thought he might be able to squeeze us in. He then ordered my bride's granddaughter to sit outside the cubicle and that "He would keep an eye on her."