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Pacific Debt Relief Reviews

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Edited by: Angela Bunt

About Pacific Debt Relief

Pacific Debt was founded to help consumers address unsecured debt. Today, the company is an established provider in the debt settlement industry. It works with clients to negotiate and reduce qualifying debts, typically focusing on unsecured accounts like credit cards and personal loans. While Pacific Debt emphasizes customer support throughout the process, experiences can vary depending on individual circumstances.

Visit www.pacificdebt.com
Pros
  • Free consultation
  • No upfront fees (performance-based model)
  • Focus on unsecured debt relief
Cons
  • Fees can be high (up to about 25%)
  • Not available in all states
  • Customer reviews are mixed

Pacific Debt Relief Reviews

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    How do I know I can trust these reviews about Pacific Debt Inc.?
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    Page 4 Reviews 225 - 375
    Verified purchase
    Staff

    Reviewed Oct. 8, 2017

    Well it's early for me but Josh ** my account manager is exceptional. We had to pay off American Express and it was stressful because they would not work directly with Amex so Josh had to walk me thru the process to negotiate a settlement and I have to say he help make it easy for me. Now Amex is paid off. Josh is very professional and knows his job very well.

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    Customer ServiceStaffTransparency

    Reviewed Oct. 8, 2017

    I was paying my credit card debt and I was getting nowhere. I looked up Pacific Debt on the internet and they had good ratings. They gave me an opportunity to pay my credit card, talk to my creditors, cut my bill in half, and then pay them in a certain time. They had a representative call me and asked me about all of my credit cards. I gave them the names and numbers. He gave me his name and some forms to fill out which I did. I did it over the internet and I sent it back to him. He knew all the information about the credit cards. When he saw the number, he told me how much I was going to pay and he walked me through the process of the payments and how much they're going to charge. Everything they do is great. I looked at other companies that I could go to but the people that I spoke to talked to me and I understood exactly what they were saying. They sound honest as well.

    Pacific Debt provided the 42 months payment plan and every time I receive a statement from the credit card company, I would send it to them. And as I pay monthly, they have to wait to have enough money so they can start with the payments. They started with one credit card and got it reduced to a certain amount. They called me and they let me know that they were working with that credit card. Then once they paid that credit card completely, they started with another one. They kept me up to date. Pacific Debt gave me everything that I needed and they're doing their job. Right now they did two credit cards and so far I am happy.

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    Customer ServiceStaff

    Reviewed Oct. 7, 2017

    I have a very pleasant experience with Pacific Debt and I would recommend them. I'm in a financial hardship and I enrolled in their debt relief program. I like their Better Business' ratings and the way that the customer service handled it. The account manager and I talked to discuss all that has to be done and he was very informative. I was impressed with his courtesy and professionalism. I got the best payment plan that I was comfortable with and that worked. National Debt Relief's support to me is awesome.

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    Staff

    Reviewed Oct. 6, 2017

    Very friendly and knowledgeable. Was treated great and felt understood. The man that helped me (Rian) was patient and extremely helpful. I didn't feel like an idiot with money issues. Would highly recommend Pacific Debt to all my friends and family.

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    Customer ServicePriceStaff

    Reviewed Oct. 6, 2017

    I contracted with Pacific Debt in January of 2017 and I have had an amazing experience so far. Everyone is so helpful and quick to respond. I never felt judged or looked down on ever! So far they've settled 2 of 5 debts with 50% deducted of debt. The payment plan is very affordable and they work with you along every step! I'm so relieved I chose Pacific Debt.

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    StaffTransparency

    Reviewed Oct. 6, 2017

    Pacific Debt really helped me deal with a lot of credit problems I had. Walked me through all steps and made it easy to deal with. Now I'm free and clear of all credit debt. The agents were understanding and patient with all my questions and worries.

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    StaffProcessTransparency

    Reviewed Oct. 6, 2017

    I'm 13 months into Pacific Debt's program and it's working out great for me. They're providing me with excellent service. I have four years total so I'm well on my way into getting this finished. Everything’s been settled and I'm just paying my monthly payments. The personal account managers were wonderful and positive. They did everything on time, did everything they said they would do, and they know every word of my personal account. Everything went according to plan, and I was well-advised ahead of time. I was not clear on a few items, but when I called they cleared up every item that I've had to deal with. I thank them for helping and being able to see an end to this nightmare that I was living.

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    StaffProcess

    Reviewed Oct. 4, 2017

    I am very pleased with Pacific Debt Inc. I am a 77 year old women who got myself way over my head in Credit Card debt. PDI was very professional and helped walk through the program. They have settled most of my debt and I am very relieved by this.

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    Reviewed Oct. 4, 2017

    Everything was great in the beginning but I noticed later after the first year, things considerably slowed down & I didn't get answers on questions that I had related to my account. So that was a bit disappointing. It's been a couple months now almost, I have not gotten answers on some simple questions & I'm not sure why but I've just been too busy to worry about it. But I am very grateful that those first few accounts got worked on as quickly as they did.

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    Customer ServiceStaffProcess

    Reviewed Oct. 4, 2017

    I have been impressed, they do what they say and follow up. My debt is going down faster than expected. The Customer service reps are reliable and provide great detail. They make sure you understand the process and all that takes place.

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    Price

    Reviewed Oct. 4, 2017

    I worked with Pacific Debt once before but I canceled. I got a total refund because I tried to do a different thing. I then contacted them five months ago and started the whole thing over again. I filled out all the paperwork online that they sent me. They take a payment out every month but there have been times that I had to postpone my payment until the first of the next month and it worked out perfectly. They have done some settlements and they're waiting for the larger amount right now to finish negotiating with the companies.

    I called the account manager Shanna for a couple of things and it's gone very smoothly. There was one account I was worried about but she contacted me about it last week and she negotiated for half of what it was. It was the largest debt I had so I was very happy about that. Working with Pacific Debt is expensive but in the end, it's well worth it. I've been making payments to them and we are now just going to get all my credit cards debts all finished up this month. I just sold my home so I had a bigger amount of money to throw in. I'll be ready to move on without credit cards.

    I would have never been able to get it done but Pacific Debt negotiated for quite a bit less money than I would have had to pay if I continued paying the way it was. Pacific Debt is a place I can trust. I'm a widow so I'm cautious about some stuff. I feel like I wasn’t jacked around at Pacific and it was just all upfront honest. They told me what it was going to cost me and they’ve done a very good job in negotiating. I am very satisfied and would recommend them.

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    Response from Pacific Debt Relief

    Joanne,

    Thank you for the 5 star review and congratulations on settling your largest account. Our entire program is built on trust and honesty and we are glad your experience reflected that.

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    Customer ServiceStaffTransparency

    Reviewed Oct. 3, 2017

    I had no job for more than a hundred days and things mounted up, so when I landed a new job there’s a 25% reduction in my income. I did some research online and came across Pacific Debt. They were among the top companies and they’ve been around for a long time. I also liked that because I’m in Southern California, they were only an hour and a half away from me, so I could go and meet with them for whatever reason I need to.

    Everybody that I talked to has been phenomenal. When I filled out the initial interest form on the web on a Saturday night, someone reached out to me first thing on Monday morning. The reps and I had great conversations. They answered all my questions throughout the days of me going back with additional questions. I decided to go ahead and enter the debt consolidation program on September 1st, Thursday. It was painless and very straightforward. And then, on Tuesday at my customer care conversation, the rep walked me through, made sure I didn’t have any questions and he set expectations. Also, every time I’ve reached out, either via text, email or phone call, they were very responsive.

    Since my first draft would start on the 17th, up until two weeks ago, everything was good in the eyes of all my non-secured creditors. So there’s been no phone calls other than a couple of emails now that the first group of payments has been missed. It’s been awesome. Although I know that Pacific Debt is making a percentage off of my payments, the cost is a non-factor to me because when I look at the total out of pocket cost if I continue to just make the payments I’m making now for the next three or four years versus what the anticipated end result is, it would give me significant savings. I know my credit’s going to take a little of the hit during that time, but the lesser evil is what’s going to take place. I got to keep my family going, so this seemed to be the only path forward that made sense. It’s been an informative and a very positive experience with Pacific Debt and I highly recommend them to anyone finds themselves in a similar situation.

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    Staff

    Reviewed Oct. 2, 2017

    I was way behind on my bills and needed help clearing things up. I decided to go with Pacific Debt because of the reviews. I gave the people at Pacific Debt eight different credit card accounts and they negotiated to get the principal reduced and calculated a payment for me that would take care of the immediate debts. Carly, the account manager, is the one I communicate with the most. I’m impressed with her courtesy, friendliness, and willingness to assist me. She laid out what was going on and what was the process. We just put the money in to cover what's needed. She has helped me out greatly and we’re halfway through the debtors. Pacific Debt Inc has made things financially easier. Their rate is a little high but it’s worth the money because they’ve been working very hard on getting a lot accomplished and getting our principal reduced by a lot.

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    Customer ServiceStaff

    Reviewed Sept. 30, 2017

    My daughter was rear-ended in Texas by a drunk guy who had no insurance and no license. She had a good job as a finance officer for a large company in Dallas, but she hasn’t worked in over three years. I was helping her get along, so I borrowed money from my $25,000 credit cards, sold a bunch of the stocks I had and refinanced my house. I got in debt and got to the point where I didn’t have money anymore. I saw that Pacific Debt had a good rating and that’s where I went with debt consolidation. I went with someone else first and then quit them because I didn’t think they were doing the job.

    Pacific Debt is good about communicating and keeping me informed. They send me a text either about something or if I need anything. The account manager I've been working with is very personable, friendly, helpful and always willing to answer my questions and go beyond that. I’m very pleased and she is so good about explaining things, what they’re working on or what they’re going to do next. At the end of each month, they take money out of my account, save it, use it and try to get my debt down with two different companies. They made an offer at one place and they settled. As soon as Pacific Debt gets enough cash built up, they’ll make an offer on the other group and start paying.

    I’ve always had a credit score of up to 780, but now it's 471. I hope that that Pacific Debt can help me get it back up because we’re probably going to sell our house in the next couple of months and move to Arizona. So with the 471 credit score, I won’t be able to get a loan on a house. The next time I talk to Pacific Debt, I’m going to ask if there’s any way that my credit score will go up after having agreed with these people on a lesser amount. For instance, Wells Fargo will only take 40% off so that would save me some. And the other one, I might even maybe go down to 50%. They will surely let me know when they find out what kind of settlement they make with it. Pacific Debt's help in reducing $60,000 of my debt has really helped. I don’t even think about it anymore because it’s in their hands. They’ve been good and I would highly recommend them.

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    StaffProcess

    Reviewed Sept. 29, 2017

    My father referred Pacific Debt to me. One of his friends had used them before. Pacific Debt manages my debt and they become the middleman between me and the creditor. Their account manager I'm dealing with is the most professional and knowledgeable. I have an escrow account where I deposit funds on a monthly basis. Once I make enough funds to settle a debt, we’ll first pay the commission to Pacific Debt. Then to settle, they negotiate with my creditor, and once an agreement has been made, I make a direct deposit to the creditor which Pacific Debt handles. They suggested to make my payments a little bit higher and I settled on the number which I was financially comfortable with, contributing each month. But there has been a few times where they need additional funds to settle an account. I was able to provide that a few times and sometimes, I wasn’t able to. I still have two outstanding accounts that still need to be settled.

    The quality of their service has been pretty good but the percentage which is like 20% is a little high. Also, their commission could be quite high depending on the amount. So, until they can get their commission, they cannot settle us an account so, that prohibits moving forward in a few cases. I didn’t fully understand the process until I was involved in it. But if I were to do that on my own, I would be unable to negotiate and pay myself. On the other hand, they are professional and pretty attentive, but there are a few things that I wish were a little bit different. Overall, I had a good experience and I would refer them.

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    Reviewed Sept. 28, 2017

    I have had a wonderful experience with the staff and service from Pacific Debt to date. I would recommend Pacific to any family or friend experiencing the same situation. Friendly and responsive staff. I am almost at the end of my account and want to thank all of you who made this process worry free.

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    Customer ServiceStaffProcess

    Reviewed Sept. 28, 2017

    Pacific Debt had the best consumer reviews so far from different companies. They set up an account and it was very straightforward. They took my entire debt, made a general number, and divided that into 48 months. I can pay more if I want and I will have no penalty. They calculate on their own seeing how much I have and how much they're willing to settle for. I passed it through my bank account and now it's direct deposit. It just started and then as the fund grows and the creditors call, they’ll finally settle my debt through that account. The effects are going to be in the future, but it's giving me a little bit of relief.

    They took their time explaining everything and were very patient. I called back and emailed them a number of times and they were very quick to respond to any of my questions. So, they have been very efficient. Other than the quickness of response, what also impressed me most was the attention to detail that they have. The process was very well managed and very organized. All the paperwork went through immediately. They did the first withdrawal and it went out smoothly. I had to change it the last minute and they were very efficient in changing things. So, I'm very impressed by them. They've given me a little more room to breathe and a little less concern about my financial obligation. I would totally recommend them.

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    Staff

    Reviewed Sept. 27, 2017

    I have been pleased with the service I have received. All staff was nice, and helpful but one so considering I had several that is pretty good. I think one thing that would have helped me would have been to understand how my bank statement better.

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    Customer ServicePriceStaff

    Reviewed Sept. 27, 2017

    We're new with Pacific Debt and we have a positive experience with them. We were drowning in credit card bills. I only called two companies. I called National, and for the amount of money we owed, they were really expensive. At Pacific Debt, everybody was really nice, really congenial and helpful and the cost was within what we could budget so I went with them. I've dealt with a girl named Eva. She's been very nice. When she wanted the statements, I just sent it to her and requested that she forwards it and she did that without a problem. She lets me know that it was done so I wasn’t kept in the dark about it.

    We’re still getting phone calls from the credit card companies. I have my husband tell them we got Pacific Debt dealing with it. So far, I'm pleased with Pacific Debt. Having them relieved me of a whole lot of stress worrying about all these credit card bills because I know that they're going to get taken care of now. That's the biggest thing for me. I'd recommend them.

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    Customer ServicePrice

    Reviewed Sept. 26, 2017

    It seems that with Pacific Debt, I as the customer had to do all of the work. Whether it was from sending in all statements to them, or having to hear the phone calls coming in from all creditors. It was exhausting. I was already exhausted from trying to deal with my situation. I ended up calling the creditors myself and was able negotiate with them to lower interest and payments myself.

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    Response from Pacific Debt Relief

    Donna, thank you for the feedback and review. In reviewing your program, I see that you were enrolled for a little over a month and recently cancelled your program. Your first draft - less any banking fees - has been returned to you.

    With regards to your concerns, in the early stages of your program we do request that you forward all creditor correspondence (such as statements and letters) as this information is crucial to your program. While this may seem unnecessary, it helps our team track your accounts and ensures that we get your first settlement as soon as possible. We only ask that you send these documents monthly. Over time, the amount of correspondence you receive will dissipate. Additionally, we advise all clients at the onset of their program that they will received creditor calls - this unfortunately can not be avoided. However, these too will dissipate with time.

    With all of that said, I am glad you were able to work out lower interest arrangements with your creditors. As a reminder, our program is geared towards reducing the total debt you have - not just the interest rates. We wish you the best in the future and please contact us if we can be of further assistance.

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    Transparency

    Reviewed Sept. 26, 2017

    I was having issues making all my payments because of health issues and Pacific Debt is working on getting a settlement to get my credit cards paid off. The account manager lets me know what was going on and explained all the paperwork and the process to me. I'm paying them a set fee every month via automatic withdrawal and they get in contact with the creditors about getting settlements. I'm still only a month in and they said that I could complete the program in 42 months. So far, everything's okay.

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    Reviewed Sept. 25, 2017

    I heard about Pacific Debt when my wife went through a debt issue a couple of years ago. I went with them and they handled everything really well. Everything went nice and smooth. I gave the account manager my bills that we’re going to settle on, and I made a monthly payment to an escrow account. With what I was making versus what I was still paying out to other bills, Pacific Debt put together a monthly payment and came up with an amount that I could afford. When the collections started coming in, the account manager started negotiating and the bills were being paid off. She would send me a letter or call and let me know that they had an offer for a settlement. I would agree or disagree and she could try negotiating again. She seemed to be on the ball with it. Right now I still have two accounts to be settled on, there's a lot less stress because I don’t have to deal with the collectors.

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    Reviewed Sept. 24, 2017

    I kept trying to pay bills and I was making double payments and it didn't make any sense. And then I would get extra charges so I needed to get some help. I looked through several companies and I liked the report that Pacific Debt had in the Better Business Bureau. And I talked to them to see what they got to offer. It took a while to really understand how the program worked. I was kind of frustrated in the beginning because I was bombarded with calls from collector people for my accounts and I had never experienced that before. Pacific told me not to answer the phone and not deal with them, and that it was their job. They explained that it would be bothersome to get the calls, and they would eventually start to go away as the settlement comes in. It was what exactly happened. They kept their word.

    Also, they asked me to send them copies of the information that I was getting from my creditors and that helped me understand how the program worked. And it seemed workable for me. I'm on a fixed income and they accommodated that. All of my experiences with people from Pacific Debt have been very pleasant. I first dealt with Steve and then I got turned over to another category and spoke with Kim. I was very comfortable on both occasions. They were checking with me and asking me if I had any questions. They're accommodating and they're explaining well. I have a friend who also was concerned about expenses that she was paying but she shouldn't. So I referred her to Pacific but she didn't have enough debt so they referred her to a parent company. And she was also going through what I did. With me being helped, I was able to help someone else.

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    Reviewed Sept. 24, 2017

    I was having trouble paying my bills and Pacific Debt was able to get me the amount per month that I was looking for. Everything is fine but I’m still in the process which just moved to a manager. My finances are still crappy and I'm just waiting to start being taken care of by Pacific Debt.

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    Reviewed Sept. 23, 2017

    There was an imbalance in my income to pay my debts. I researched online and Pacific Debt got better reviews. I decided to move on with them and everything went smoothly. They helped me to settle with the companies. Then I've used the advising financial ins and outs and what my budget is. They were always helpful and my personal account manager was perfect. The quality of service was also perfect. I do direct automatic payments and I'm paying a certain amount every month that's deducting my total debt. The experience was nothing complicated and I'm thankful to everybody who helped me in the process. I was trapped and fearful before, but I'm free now. I totally recommend Pacific Debt.

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    Reviewed Sept. 22, 2017

    I had some post-divorce debts that I needed help with. I needed someone to intervene and take care of the debt collectors, creditors and get me out of the high-interest rates and late fees. And being I was only to make the minimum monthly payments, then I knew that I was never going to see the light of day with the debt unless I got some help. I didn’t want to do bankruptcy so debt settlement was my next option outside of bankruptcy and Pacific Debt had the best rating. My account manager Carly is always available when I need to talk to her or have questions, or issues there. I can reach her by text, call or email. The dealing has been pretty smooth. They took care of everything, did all the work and I just had to make my monthly payment of $300. I'm 12 months in in a 28-month program and I hope to finish sooner than 28 months.

    Pacific Debt originally wanted me to pay $275 a month and I pay $300 a month. There have been a couple of times I've had to either come down on a payment or skip on a payment and I've been able to do that. But I try not to do that because it sets me back so I try to stay on top of it. Working with them made my life much easier. I pay one person each month and it's a simpler way of handling the debt. In terms of cost in relation to the quality of services, I'm saving money with all the interest rates and late fees that I was accruing along the way. But in the end, by doing it this way, I'm saving a lot of money versus trying to take matters into my own hands and handle it myself when there was no way I was going to be capable of doing it with my financial situation. I'm happy with the program and I tell people about it. I will let them know what I've done and how it's worked for me if I encounter anyone that's in a similar situation as mine.

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    Reviewed Sept. 21, 2017

    Pacific Debt was the first one that I had filled out information for and they got me into the credit card settlement program. I've spoken with two people. They followed up with me on everything. They're now able to start negotiating on the credit card so there hasn’t been a whole lot of communication lately but they’ve kept me in the loop. They walked me through if I had any questions or anything that I didn’t quite understand. Once they got the ball rolling, things moved along quickly.

    I've been really comfortable with the account managers. I wasn’t quite sure how all this stuff works in the beginning but when they completely explained everything to me up front, I have a complete understanding of what's going on now. Everything that they’ve been doing for me has been awesome. I've already knocked out one of the accounts that I have in the program. And they're helping me to speed up my process of eliminating credit card debt. I would definitely recommend Pacific Debt if I’d come across somebody going through the same situation.

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    Reviewed Sept. 20, 2017

    I'm currently in debt and needed somebody to help me get out of it. Pacific Debt seemed a lot easier to work with and I ended up with their four-year program. I'm keeping track of everything and sending them everything as requested. So far, I'm seeing a difference but I'm still struggling financially. Nonetheless, it's better than what I was dealing with before them. My account manager is understanding and easy to talk to. Everybody that I have encountered so far has been very accommodating, easy to talk to and understanding. Everybody’s doing their job and they're calling every so often to see how I'm doing.

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    Reviewed Sept. 20, 2017

    Pacific Debt is a great company to work with. They lived up to everything that they promised and advertised. I've worked with other debt companies in the past and Pacific Debt is a much better company. I had a pulmonary embolism right after Thanksgiving in 2016 and I almost died. I planned on working until I was 66 in October this year but I just couldn't make it through in May, so I retired. Aside from taking a significant decrease in my income, I also had problems with social security. I was behind and I had to do something about my debt. I saw Pacific Debt and they seem to be a good company.

    I called them and they put me through the counselor. Pacific Debt was more personal and upfront. I'm working directly with them and they didn't refer me to another agency that actually does the collections. They explained everything completely and had an answer for every question. They didn't try to shroud anything with mysteries too. I gave Pacific Debt the accounts that I wanted. They went down to my credit scores and picked out the accounts that I wanted to place with them. And they also let me keep the accounts that I wanted to keep. Then they figured out what the payment would be and how long it would take to finish the payments. They divided up my monthly payment into two separate payments to make it easier for me instead of having to pay one lump sum. They also set me up with Crossroads for the deposit.

    Pacific Debt has worked with me really well, so far, and I’ve been pleased with everything from them. Although I haven’t started to see any changes yet because they have to build up a balance in the account with Crossroads before they can start to approach these companies that I owe money from and start settling them. My credit monitoring company said that one of my accounts was settled. But I don't know which one it was. I'm sure within the next few months, Pacific Debt is going to start settling these accounts quickly because there's a lot of them that aren't very much. I would highly recommend Pacific Debt to anybody that's in the situation where they need this type of service.

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    Reviewed Sept. 19, 2017

    I could make all my debt payments and I could sometimes even pay more than the minimum to my creditors. But I was getting tired of some of the credit card companies' slapping on an interest of $100 a month which was ridiculous, so I sought the services of Pacific Debt. These companies are losing out because if they would lower the interest, I would not be doing the debt settlement program with Pacific Debt. I was very nervous because I had never done anything like this program before and it was counter-intuitive.

    I started out with another company but I ended up going to Pacific Debt because I read some of their positive reviews and people seemed to be happy with them, and they've also been around longer. I liked the way they handled everything professionally. They were extremely thorough and explained how the program will work and what to expect. They wanted to know what companies I owed debts to because that will determine whether or not they would take me on, since there were certain companies that they wouldn't have any success with.

    Enrolling in the program could be done either online or by phone. I spoke to a rep initially and I was asked to leave my contact details, then another rep called me to follow up and we reviewed everything. My interaction with my personal account manager at Pacific Debt was very positive and I was most impressed with the account manager’s ability to communicate. The Pacific Debt people wanted to make sure that I understood everything and they told me things as many times as needed until I understood, since the only way that the program would be successful was if I followed their instructions.

    I've just started with the program but I think it will work. I have to stay committed to the program, as otherwise it won’t work. The hard part for me was that I wasn't used to not having to make payments, but I had to stop paying since that would determine when they’d go to work with my creditors, and they will take a certain amount in dollars. I wanted to complete the program in over 48 months so we put everything down on paper and crunched the numbers. They came up with a figure that I thought was reasonable, so we're going with that. I'd tell a friend to definitely look into Pacific Debt's program, call in, and get as much information as they can. Overall, I've been satisfied and comfortable with Pacific Debt.

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    Reviewed Sept. 18, 2017

    I needed help to get rid of all my credit cards and I sought the debt settlement services of Pacific Debt. Getting enrolled in the program was pretty easy. I showed them all the different debts and we talked through different plans and what I wanted to do. They helped me find something that was reasonable and less than what I was already paying. I feel comfortable working with them and I am most impressed at how they keep me informed of any updates or changes in the plan. Pacific Debt has made managing my credit cards easier since now I don't have to worry about different payments because it’s all just one payment. They have started settling my debts, and so far, the program has worked great. I'd refer friends to Pacific Debt if they needed it.

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    Reviewed Sept. 17, 2017

    I was in need of financial stability and ended up with a debt consolidation program from Pacific Debt. It's a long process but just getting everything started, I sleep better at night. The people I talked to seemed like they were reading from scripts though. They deal with it day-in, day-out, and they're like clockwork, but they're nice people. They were understandable and were willing to help me through the process. It's been pleasant. I've only been in the program not quite a month but the people have been informative so it's turning in the right direction. We’ve kind of been held up a little bit with the hurricane though and we're just now getting our head above water. There are still a couple of banks I need to do to finish this process with Pacific Debt but so far, they have met all my expectations. If everything keeps working the way I hope they do, I wouldn't have a problem telling people to check out Pacific Debt.

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    Reviewed Sept. 16, 2017

    Pacific Debt provided me with a program where I can pay them each month. I'm on the second year and by now, they've already settled three accounts for me. I got three more to go, and I'll be finished. I used to have the credit people call me and tell me that I had to pay. But when I went with Pacific Debt, the credit people didn’t bother me. I told my account manager I wanted my debt to be settled so I can enjoy my retirement. She always called me and if they settle an account, they'd let me know if I'd approve or not. If I say okay, then she's going to do it. I'm comfortable with her and when I get something, I send it to her. I didn't have anybody and they helped me to go through my debts. I'm happy that I found them. It’s a good service and I would recommend it to people.

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    Reviewed Sept. 15, 2017

    I wasn't overextended but I couldn't make enough headway with my debts, so I looked into debt relief services. I looked through Better Business Bureau and did some phone calls, and I checked Pacific Debt out. They were number one in the ratings and I called them. I talked with the rep for an hour and a half and he took all of my information, gathered things together, and he came up with a good plan that I can live with and I'd be debt-free within four years. He helped me well.

    They explained that I would have a personal account manager on the sixth month when we start talking to the creditors. Right now, I'm paying into escrow and I've stopped paying any of my bills. By six months, it can be seen that I have been doing the payments and we can go from there. Working with Pacific Debt has given me relief. I'll be 55 next week, I have everything I want, and I've retired from the Air Force already. I now own no more vehicles, so this is now my main issue. Pacific Debt has given me a fresh start and I'd recommend them to people who find that they're in trouble.

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    Reviewed Sept. 14, 2017

    We weren't able to keep up with everything financially so my wife researched a lot about different companies that would help us. She talked to a Pacific Debt rep and he was very professional and explained everything in depth to her which she later explained to me. She got a lot of good information from them and their rate was good too. The account manager was very friendly, very knowledgeable and professional. I'm now collecting all the past due accounts and will be emailing them over to Pacific Debt and once we start paying I think I'll see more positive result. I'll tell others to go with Pacific Debt because they're affordable and it's very manageable. We're very pleased with them.

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    Reviewed Sept. 13, 2017

    Pacific Debt is a great company. I sought their services since I figured I would never be able to pay everything off before I retire. I spoke to a few other companies and Pacific Debt seemed the most helpful. They did everything that they said they would do. They contacted all the companies I had credit cards with and made a settlement with everybody. A couple of times, I called their customer support for further questions because it seemed to be taking forever to finish. They were always very kind in explaining to me how much longer I had to go. Everything was fine and I made my last payment last month. The payments killed me for over two years, but that’s what I get for getting myself into debts.

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    Reviewed Sept. 12, 2017

    We will definitely recommend Pacific Debt. We just started with them about a month ago and I'm happy that we have a lower payment. The customer support is usually very good. So far, the experience has been awesome. They were very courteous. They explained the debt consolidation program in good detail.

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    Reviewed Sept. 11, 2017

    Pacific Debt answered all my questions well and it seemed pretty simple. I got their thing in the mail, and it seemed pretty straightforward. They walked me through the stuff, let me know what to expect, kept me very up to date with how they were doing with different creditors, and they just sounded very happy whenever one took the pay-off amount. My personal account manager kept in touch with me and seemed to understand that stuff happens and it wasn’t just crazy that I got into debt or being a wild child. Through working with Pacific Debt, I had lesser phone calls and that's definitely good and knowing that the bills have an endpoint in sight. It’s a very good experience and I’m glad I know one of them paid off.

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    Reviewed Sept. 10, 2017

    I was in a lot of debt and I was weighing my options. I looked up different ways to lessen my debt without filing bankruptcy and Pacific Debt was the first one to pop up on the internet. I read up a little bit on them and it looked good so I called. Their program is simple and not confusing. They keep me informed on everything and I either get an email or a call from them for any little changes. They keep me in the loop as opposed to other people I’ve had to work with who don't tell me the step by step process or anything until something’s done.

    Pacific Debt calls me every week and a half to check up to see how I'm doing on my end and making sure I'm not being harassed by any creditors. And what impressed me is how personable they are. The reps don’t hurry and speak through a certain spiel and even though they might have to read a disclosure, they’ll stop every couple of sentence to make sure I understand what’s going on or explain something a little bit more in detail if I’m not getting it. It's the best customer service I’ve had to deal with. As soon as they set me up with the deal, I already felt a lot of stress relief ‘cause I knew I was going to be all right. I'm making one single payment instead of making five payments that are about the same as I’m paying for Pacific Debt for the one payment.

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    Reviewed Sept. 9, 2017

    I didn’t pay bills for a while, and Pacific Debt did whatever and paid a couple. Then, I got some financial help, and I paid off all the rest of my bills, negotiated my other debts by myself and paid Pacific Debt off. I went with Pacific because they were one of the ones I called that would help. They helped with some loans I had that were outstanding that we just couldn’t keep up with the payments anymore. I'm now done with them and I no longer wanted to deal with them. They didn’t tell me everything I needed to know when I did it. I didn’t get quite enough information and that could’ve been my fault for not asking and not understanding exactly what I was doing. They haven’t given me any more customer support and the cost was more than I thought. I would not recommend them to a friend. Overall, it was okay, not great.

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    Response from Pacific Debt Relief

    Steven, thank you for your feedback. I do see that we have negotiated settlements on all of you accounts so congratulations. However, we would love to address your concerns further - this is valuable feedback for us. I've requested that your Account Manager Ellen reach out to you for additional follow up.

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    Reviewed Sept. 8, 2017

    I needed help with scheduled payment plans since I was not able to meet all of my obligations. I read up Pacific Debt online and they were more reputable than the other companies. Also, they were local to me. I appreciated the people that I talked to when I called before I signed up. Pacific Debt provided me a debt settlement program and they contacted me regularly until we got everything set up. And then they contacted me once a month to update me on what's going on. They have been very helpful and I'd recommend them.

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    Reviewed Sept. 7, 2017

    Pacific Debt helped me get my credit card debt and it was a good deal and I feel relieved. The people were helpful and the cost and quality of the service are good as well.

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    Reviewed Sept. 6, 2017

    I had some credit card debt that I wanted to take care of and Pacific Debt seemed like one of several that qualified, so I picked them. They cut down the amount of money that I owed to the credit card companies, pay off my debt and November will be my last payment. My first account manager was very helpful and courteous. Then he moved up in the ranks and I’ve had someone else since, but the only contact I've had with her was an e-mail. I spoke very briefly to her six months ago and she hasn’t nearly been as communicative as Josh was. So far, I only had one payment and then I pay once a month by taking it right out of my account. I’ve made it over the years and once I’m finished, that’ll save me $400 a month. However, I’d like to go back over my figures over the past three years and see exactly how much I saved before I recommend them. I’m just happy to get it over with and I hope I don’t have to go through that experience again.

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    Response from Pacific Debt Relief

    Gary thank you for your review. Also, congrats on your program as you are almost debt free (just a few payments left). It sounds like you have a few questions regarding your program and I have forwarded your request to a manager for follow up.

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    Reviewed Sept. 5, 2017

    I needed help from Pacific to help pay my bills off. They were the ones that called me so I went with them. The payments were taken out of my bank account and I was impressed with everything. Brad, my personal account manager, was good and he told me what they were doing with the account and they saw that it's paid off.

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    Reviewed Sept. 4, 2017

    I had too much credit card debt, and Pacific Debt worked with the credit card companies and got my interest lowered. I've also had good interactions with both my account managers. I had Brad first and now I have Josh, and they've really helped me. If I call with a problem or I need some information, they are willing to work with me. They also keep me abreast and I could go online to see what's happening with my account and I like that too.

    Pacific Debt worked very well with me regarding the payment plan. I pay so much a month and then they distribute the payments to whomever. Then every time they got a bill paid off, they notified me and had me sign off. There were a couple of months where I couldn't pay the whole thing and they were very willing to accommodate me.

    There's even counseling involved if you want it, and they've helped me not get back into trouble again. I've been with them for three years and I only have four more months and then I'm finished. I've gotten a lot off my mind because I know my debt's being paid and I don't have to worry about it. I only wish I could pay all my bills off in one shot so I don't have any more credit card debt, but Pacific Debt has been very good and I'm really satisfied with them. I'm hoping never to get into trouble again, but if I ever do, I would go right back to Pacific Debt. I didn't feel like I was being ripped off and I have seen results from them. I would recommend Pacific Debt to anybody who runs into any problem. I've really enjoyed dealing with them and I've had a good experience with them.

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    Reviewed Sept. 3, 2017

    I have credit card debt and I chose Pacific Debt after reading reviews on independent sites. Signing up was as easy as being sold and they worked with me on the payment plan. We had a number and they set a price that was appropriate for that amount. I've only dealt with them for a month and so far, the only service they've provided is the waiting game. But I've had a good experience with my account managers. I've had two of them who call me. They contact me every week to make sure nothing has changed or to get any updates.

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    Response from Pacific Debt Relief

    David - thank you for your review! It sounds like you are new to the program and are dealing with our Client Care team. They will be checking in with you monthly until we are ready to settle your first account. At that time, you will be transition to an Account Manager who will call to introduce themselves prior. I am glad to read your experience has been "good" so far.

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    Reviewed Sept. 2, 2017

    I liked Pacific's reviews online. Also, they seemed to know my situation before they get on the phone with me. I don't feel like I’m having to repeat myself to them because I know I have a little group there working on it. When they deal with me, it feels like progress instead of doing the same thing over and over. My only issue is that I can't get my stuff to them. They've needed some documents for me to send in and my emails are not getting to them.

    I feel comfortable with the account managers, though. And the payment plan is very accommodating. I was really nervous setting it up but with my husband's job situation, we were left with no other choice. Now that we got that initial band-aid ripped off, it's a huge relief. We have got someone knowing what they're doing that's going to help us. Do not to be scared and embarrassed. None of the Pacific reps made me feel bad that things ended up not looking out with my husband and his job. They did not feel judgmental at all, so it was really comforting. Being with them, I can actually enjoy my life again. They’ve provided that breather.

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    Reviewed Sept. 1, 2017

    I sought Pacific Debt’s services to help me get out of a financial bind that I was in. I had recently retired and the bills had piled up, and they were able to work out a program and get everybody paid for me. There were a couple other companies that I had called. One was not open and the other said they would get back to me. And when I called Pacific Debt, they were right there and started answering my questions. I liked what they had offered and that they were ready to help. With all the debts I had, they went in and I only pay a certain amount a month, and they did whatever they do as far as the creditors go. One of my creditors even started to sue me, and Pacific put me on the payment plan and got that resolved.

    The team that I worked with was excellent, and I appreciate all of the work that they did for me. I've had three personal account managers and all of them have really kept me informed all the time and if I’ve had any questions and had to call, someone has always gotten back to me. Pacific Debt has taken care of everything for me and gave me excellent service. And for what it has cost me, everything has been exceptional. I’m going to be debt-free in December, so it has impacted my life very well. I’m a single grandmother raising one of my granddaughters, and it will make a world of difference once this is all over with.

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    Reviewed Aug. 31, 2017

    I got behind on credit cards and we just started with Pacific Debt. All my communications had been good. They have been very professional and answered questions.

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    Reviewed Aug. 30, 2017

    I got off of active duty and then became disabled and I took a pay cut after 30 years in service, so our debt to income ratio was too high and we weren't late on payments. So, it's better for us to have that ratio reduced and stop paying the interest on credit cards so much. Pacific Debt has the fairest price over other debt servicing companies. Also, the other companies that we sought were disputing the accounts instead of settling them, which I was not comfortable with, and they were charging us almost double. I understood that it was my debt and I'm responsible for paying it, so I just wanted to find someone to settle my debt.

    Pacific Debt is settling my accounts based on hardship and government disability and once they settle the account, they're going to help me build my credit. I'm saving $800 a month with them and I'm no longer paying interest. It was going to take me about 15 to 20 years to pay off one of the credit cards. I was content with about 15 years, about $45,000 on one credit card and then about another four more years to pay off a thousand in the loan.

    I talk to the same account manager every time. It has just been three months since dealing with her and, so far, so good. Her ability to follow up is impressive. I still work for the government and she provided a letter telling my enrollment to the program, which allowed my employer to see that I'm in the process of settling my accounts even though I'm in debt and my credit does not reflect as much. Also, she called me about 10 to 14 days and every time I sent her a creditor letter or anything that deals with the creditors, she follows up with them within 48 hours and contacts me back through either a call, emails, or both. The quality of service from Pacific Debt is outstanding. I'm no longer working pay check to pay check just to pay interest. So being a new homeowner, they're really life savers and I've recommended them.

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    Response from Pacific Debt Relief

    Andres - thank you so much for the kind review and recommending us to others! We are glad to hear about your client excellent experience and how much money you are saving in the process!

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    Reviewed Aug. 29, 2017

    I had too much credit card debts and went with Pacific Debt Services. I did a little research, talked to some people, got online and got in touched with Pacific Debt Services. Their good reviews online was a factor for me choosing them, especially when talking about a lot of money. They fixed me right up, put me on a payment plan and helped me settle it for a lot less than what I owed. They paid about half of my debt on each. The personal account manager I talked with was wonderful. She emailed and texted me and stayed on top of things. I was impressed with her willingness to help and do her job. It was a very seamless process.

    It took me about two and a half years and now, it's all paid off and done. It brought my credit score up to where we just bought a house. So, everything worked out good. Whatever timeframe they said was what they stuck by and it was all in order, which was great instead of me paying what I owed for 30 years at minimum note. Overall, I'm 100% satisfied and I would definitely refer them because they're wonderful and easy to deal with.

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    Response from Pacific Debt Relief

    John- thank you for the kind review and congrats on the settlements. I just glanced at your program and it appears you are almost done!

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    Reviewed Aug. 28, 2017

    Pacific Debt has been quite a big help for us and they have resolved my husband's credit card debt. They contacted the credit card companies and made deals with them, then they sent us what the settlement offer was and we either okay it or we let it go even longer. We told them what we wanted to pay and they worked with us that way. It was an easy process. Our communication with their reps was not too overwhelming but we also had long periods of time without communication from them. So far, everything has been settled and their fees were not too expensive. Our personal account manager update us once a month and now we're five payments away from completing the program.

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    Reviewed Aug. 27, 2017

    The account manager kept in contact with me and I was very comfortable. My experience with Pacific Debt with my debt consolidation was very good and I'm not as worried anymore. I would recommend them.

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    Reviewed Aug. 26, 2017

    Pacific Debt Inc was a better company that I went to. It was a tough time in my life but they helped me greatly and got me out of my debt. I was able to send my daughter off to college. They were awesome and dealt with me if I called. I don't have any credit cards anymore except one. I would highly recommend them.

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    Reviewed Aug. 25, 2017

    After the divorce, I have credit card debt that prompted me to ask for Pacific Debt’s services. I had a bad experience from the past with my ex-wife’s medical school debt and paid people a monthly fee but they took our money and never did anything for us. But with Pacific Debt, there’s a lot of transparency and honesty built into it. There is a trust account where I’m making a monthly payment to them and the money has been put into an account that’s held in my name. They will not touch any of that money till I legally authorize and after they negotiate a settlement for me with the credit company. Then I will pay the credit card company myself using the money that I’ve agreed to hold in the trust fund so it’s extremely honest and above board.

    They had fees for doing all this, but those fees were clearly stated in the agreement that we made with each other. It was also affordable to go through their debt resolution plan than for me to continue to pay the minimum payment on the debt that I had and it didn’t cost me any more money than what I was already paying. They also made a proposal on what they thought it would cost and gave me a couple options. I took the option I thought would work best for me and they can’t tell me how long it would take to resolve my issues, but they can predict if things go as normally do for them. It’s going to be a four-year process and not a quick one, but they walk me through all of it. They were detailed and also very good about letting me know what to expect over the next two or three months and later as they became more active in resolving my debt.

    What we're doing in this initial phase is getting the debtors angry at us but also building up enough equity in my trust fund so they can start resolving some of the accounts that I have. In terms of cost in relation to quality, I’ll be very happy if the level of care and support continues as it’s been when it began. They’re great so far and I feel lucky that I found them.

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    Reviewed Aug. 24, 2017

    I had some outstanding credit card debts that were overdue and I wanted to pay up. So I looked for a company that could help me consolidate my debts. That's when I went online, read a couple of Pacific Debt's ratings and talked to them. My personal account manager changed two times, but generally, they set up the account and negotiated with the companies about the amount. Once the settlement was agreed on, they started paying my debts off. The lesser debt had been paid off already and the bigger one will be paid off in seven months time. The way I signed it, they needed to change the date of the payment. When I talked to them, they quickly supported me and then we were able to do everything. They negotiated a deal with my outstanding debtors and got part of the debt off, 50 cents on every dollar for me.

    The program has been worth it. The cost in relation to the quality of service has been very good. Next year, I’ll be done with the companies. They told me that the debt was going to be paid by March, but what I wasn’t made aware of is that I was going to be paying the same installment to Pacific Debt for another six months. That wasn’t made clear to me at the beginning during the negotiations. I only found out sometime last year when somebody called me and asked if I could pay off some of the debt from tax retention. Something was hidden from me, and I wasn’t happy with that. Other than that, Pacific Debt has been very professional. They give me updates every month and send me statements. On that front, they have been wonderful and my overall experience with them was excellent.

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    Reviewed Aug. 23, 2017

    I did some research online and Pacific Debt had good ratings. They're consolidating my debt and I’m about done. Everybody was great. They were really personable and kind. They went through my budget with me and made sure that I could make ends meet and that I can also pay off my debt. The cost was worth the quality of the service.

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    Reviewed Aug. 23, 2017

    I like Pacific Debt a lot. They told me everything including what was going to go on and what was going to be paid. They guided me to the point where I can pay how much I could afford out of my fixed income. They're great and they have helped me a lot.

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    Reviewed Aug. 22, 2017

    We had a ton of hospital bills and our credit card debt got too high. I like the people that I talked to from Pacific Debt. They were very nice, helpful, and clear in explanation. Pacific Debt is reducing my credit card debt by negotiating with the credit card companies and reducing what we had to pay. We worked out a payment plan and we agreed that I would pay them every month and they would pay off the credit card. And we have 10 more months to go. Everything that I’ve done was very nice. The quality of services was very good and the cost was better than if I were to just try to do it myself.

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    Response from Pacific Debt Relief

    Thank you so much for your review Harry. 10 more months until Debt Freedom!

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    Reviewed Aug. 21, 2017

    I was over $10,000 in debt and Pacific seemed like a good choice that time. My account manager was very friendly and always there when I needed him. To make payment, they would take out of my account every month. Pacific got me out of debt and my experience with them was smooth and quick. I have two more creditors that I need to go through and that's all.

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    Reviewed Aug. 20, 2017

    I was in a large amount of credit card debt and I looked at Pacific Debt's program. It sounded just right for me. It was a three-year program and I had probably four different people that were handling my accounts. I just finished it recently, made my last payment and they treated me with respect. They always answered my questions and I appreciate their honesty and kindness. They were really pleasurable to talk to and it was like a cloud just lifted off of me. I just feel so much better and I now know not to get in that kind of situation again.

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    Response from Pacific Debt Relief

    Vernon - congrats on being debt free! I am glad to hear your $26k in Credit Card debt is a thing of the past!

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    Reviewed Aug. 15, 2017

    I was really pleased with my experience with Pacific Debt's team. They were extremely patient with me and had to repeat what was the plan and what I needed to do to make this successful. I had three crises since I started and I go to the library to use their wi-fi. I had a death in my immediate family and I'd cry on the phone and they were very kind to me.

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    Reviewed Aug. 15, 2017

    I love the fact that you guys are in constant contact with me... keeping me up on things concerning my account... not to mention the great reviews I read. This experience has given me peace of mind. The customer service is great too. It's a little hard for me right now but better than it was. I will be glad when my creditors are paid off and I can have a better budget to work with. It's like light at the end of my tunnel.

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    Reviewed Aug. 15, 2017

    A couple of years ago, I was in debt so I did a little bit of research and sought Pacific Debt’s services. A while back, I had a problem with a Pacific person that was out of the office, but other than that, they’re really easy to get a hold of. Their account managers keep up with what’s going on and periodically, I hear from them and I can call them at any time. I’m still working on resolving some of my debts yet I’ve had some good results already. Overall, I’m pretty satisfied with Pacific but I wouldn’t try to persuade anybody else to do what I’m doing.

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    Reviewed Aug. 15, 2017

    I am basically pretty new with Pacific Debt, but my experience so far is that the people are very knowledgeable. They have answered any questions very politely and professionally. I have not had any negative experiences with any of the staff.

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    Reviewed Aug. 14, 2017

    I am early into the program, and thus far everyone has been responsive to my questions and supportive. I would suggest that perhaps the primary form of communication could be through emails, as I have stopped answering my phone. A kind group working in the organization, many thanks.

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    Reviewed Aug. 14, 2017

    I have only been in the program for 2 months. The first person I spoke with was Nicholas. He was very understanding and very helpful. The lady I'm talking to now is Heather. She is great. Calls me right back. Explains everything and is so helpful during this stressful time. I would recommend Pacific to anyone. Thank you.

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    Reviewed Aug. 14, 2017

    It was a difficult decision to contact Pacific Debt. I felt terribly embarrassed to be in difficult situation with my creditors. The customer service representative immediately put me at ease and he was in no way judgmental. The explanation of the process was clear. If I had difficulty understanding the staff was extremely patient with me. I like that customer service takes the initiative to check in with me periodically. I feel I have found the correct path for me to clear my debt.

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    Reviewed Aug. 14, 2017

    I researched about Pacific Debt online and they seemed like they were the best fit for me. I got their debt consolidation service and their program helped cut my debt, and make my monthly payments smaller and very manageable for my budget. They're all great people and my personal account manager was very friendly and answered all questions that I had. Now all my debts are settled and I'm just paying Pacific Debt. They gave me excellent service and helped my financial status greatly. I've also told a couple of friends that were going through some financial troubles about them and to check them out. It was an amazing experience and I loved it.

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    Reviewed Aug. 13, 2017

    I am $25,000 in debt and I worked so hard and it seems like everything I make goes to paying the debt and I’m getting nowhere paying it off. And so, I have stayed current. My credit score is at 700 and I just don’t see light at the end of the tunnel. If I can’t pay it in lower terms then it seems to me that I could spend my whole life trying. I’m living from paycheck to paycheck and stretching myself out so thin and the stress has just gotten to be too much.

    I had received a notice in the mail from another company and what their rep had to say sounded too good to be true but it intrigued me. Therefore, I went online and did some research but the company ended up not having such great reviews. There were a couple of catches to their program and I wasn’t willing to take that risk. If I were to give up a 700 credit score, I wanted a more reputable company. I had also thought about bankruptcy but I have to pay taxes on that debt and I have to do it right away and that’s not something I can afford right now. Then, I also have to pay the lawyer fees and that would not get me where I wanted to go.

    I found that Pacific Debt worked in this area and that they had really good ratings. It appeared that they were a reputable and successful company and that they had good reviews. So, I decided to go with them and help me get out of debt within three years and build my credit score back up again. I have just begun with them a month ago and right now, I’m still current with my payments and with that, I may start getting calls from the credit card companies shortly. So far, it’s a good program and they’ve been really nice to me and hopefully, it works. That’s what I’m hoping for.

    The account manager called me. She was thorough, very sweet, and very good at what she does. She seemed sincere and I thought it was a good choice for me. She made it feel comfortable. She had all the information I needed and she took her time to go through everything with me. We talked about the fact that I’m supposed to not inform these credit card companies that I’m doing this. She told me that they take one company at a time and they’re starting with Discover card and that they would take $515 in automatic payments out of my bank account on a monthly basis, same day every month. Rather than paying $700 a month in interest fees without getting anywhere, it sounded like it might be doable.

    Then, they would put it all in an escrow account that would build up and when they had enough to settle, they would then settle with that one company and then move on to the next card. They would build up another escrow account and then settle with the next company and so forth. I’m worried though about not being able to have a credit card to rent a car and so forth while this is in the process. I’m going to be strictly cash and not having that backup there is scary for me, but it’s the right thing to do, to settle with these companies and pay them off. If it works, it would be absolutely awesome. Seeing myself out of debt in three years as opposed to 25 is just amazing.

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    Reviewed Aug. 12, 2017

    I was going through a divorce and had a lot of bills that were brought on our lap. I went with another company but they weren’t able to handle some of my accounts. The other company sent me the money I put in the accounts and Pacific Debt took care of the rest. They helped me in paying off my debt at a lower price and closing out the account. Jonathan set up an account and was able to consolidate the rest of my accounts for payment. Then Josh came on board and treated me as family. He was very receptive, responsive, easy to communicate with, and was eager to help. He was easy to get in touch with and able to update me on the status of my account and just letting me know he's there and he's working every day to make sure I close all of my accounts up.

    Pacific Debt has been able to reduce a lot of my debt of at least 20 to 40 percent. They worked it out by my side and came up with considering my situation. In cases where I'm unable to make a payment, they allowed me to take a payment to make sure that it would be okay. Right now, I'm in the process of paying off the agreed to amount. Pacific Debt has been great. They settle my account plus, I have stopped receiving phone calls. I really appreciate it. They were really good and they take care and help to pay the debt. If you want to have stuff alleviated, Pacific Debt would be able to answer that.

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    Reviewed Aug. 11, 2017

    I was getting over my head and had to seek help from Pacific Debt with my credit card debt. I checked out their website and it seemed legitimate, which was my biggest concern. Also, there were reviews from previous customers that seemed pretty solid. They put me with a manager and they’re helping me cut down my credit card debt by talking with the companies and negotiating a lower amount. They drew me a solid payment plan for months.

    In the beginning, I had to get proof of income and, for a little while, my money accrued. I dealt with their customer service for three months then I got assigned a case manager. And she’s been in direct contact with me, letting me know when she’s reaching negotiation with certain companies. I’m comfortable working with her. Pacific’s account managers actually seem to care. I feel like I can call at any time and they’ll get back to me. And they empathize with my situation, not making me feel guilty for getting in the situation I’m in.

    In the initial application, they walked me through a really extensive budget analysis and then talked to me about what I could afford because that was one of their biggest things. They didn’t want the payment plan to stress me out. They wanted it to help me. They also wanted me to maximize what I’m contributing every month. So we started with an initial contract of what seemed reasonable at that time. Around six months in, I had to lower my payment ‘cause I work a commission-based job. They worked with me on that and drew up another payment plan right away. We were able to lower it temporarily.

    They also walked me through every line of the contract, so I didn’t feel like I missed anything or what they were taking out of it. I was willing to work their payment just to have someone who knows what they’re doing. I’m really glad that I entered into the program. I projected to have two more years but it’s pretty much worth any payment and any percentage that’s going to come out of it to have someone help me with a plan. It’s been a weight off my shoulders ‘cause I know I have to just pay that. I have someone I can talk to if things get tough. Pacific Debt’s a great company. They’re professional, attentive and effective. If I ever know anyone that was in the situation, I would totally recommend them.

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    Reviewed Aug. 10, 2017

    My debt was skyrocketing out of control, then I saw Pacific Debt on Facebook and they were advertising a debt control program. I checked them out and everybody seemed to give them high ratings, so I went with them and gave them a call. I am in their debt relief program through settlement. I only had one interaction with the personal account manager on the phone and it was fine. I like how the people from Pacific Debt were courteous. Also, if I have any questions and I call them, they're very prompt. They're very knowledgeable, too, because I had to call them to ask about the statements or just to make sure I understand them correctly and I have all the paperwork such as the affidavits that needed to be signed and the two powers of attorneys. They’ve been helpful in the process to make sure all those were properly set up.

    At first Pacific Debt wanted me to pay $500 a month and I said I don’t have that. So, they came up with a plan that I could afford. I send in my payment every month and Pacific Debt takes out $300 a month and puts it into an escrow account. I've been with the program for about five months, so they haven’t resolved any accounts yet. They said it will take six months before the account starts getting settled. So, I'm hoping that works out hopefully in August and be debt-free in 48 months. I could also opt out anytime and I could have more money in the escrow and come back if I choose to opt out of the program.

    Pacific Debt is doing good so far and when I submit the statements every month, I get an email back saying they’ve received my payment and they’d post it to my account. Then I can log in to Pacific Debt and I can see how much money I have in the escrow account. That process is easy. They also call once a month to check on me and see how I'm liking the program. Overall, I had a very good experience with them.

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    Reviewed Aug. 9, 2017

    I had quite a bit of credit card debts and I wasn’t getting anywhere paying these off on my own. I also had several moves that didn’t help my income flow. I talked to a debt settlement company and then I did some research online and saw that Pacific Debt had a better rate than the other company that I was considering. I've been with Pacific Debt for seven months now and they're helping me pay off my credit card debts and get my credit rating straightened out.

    The initial person I talked to at Pacific Debt was really great. He walked me through the program and got me set up. I was afraid because I'm by myself now and I felt like I was a failure, and he helped me through that. He showed me how much I owe and what the program was about. He also told me how much monthly my payment would be and I agreed to this since it would work with my budget. Also, the woman who does the negotiating has been great too.

    The credit card companies turn the debts over to collection agencies that harass me and I don’t like that. But because of Pacific Debt, I don’t have to deal individually with the four credit card companies and their collectors. I can just not answer the phone and know that I'm doing something through Pacific Debt to take care of the matter. I pay a specific amount every month to Pacific Debt and they negotiate the debts that I owe to the four credit card companies. We've got one debt out of the way already so I can relax.

    Besides the credit rating that I have right now, Pacific Debt's impact on me has also been positive because they freed up about $250 every month that I don’t have to send. In the meantime, I've gotten a job. It's a low-paying job, but I still have more money coming in. So, I'm on some solid financial footing right now and able to make all my bills. I'm actually hoping to start being able to put money into savings this month. Then I can build this up and be able to give Pacific Debt some funds, and get some of these cards out of the way. The sooner I can get those cards taken care of, the sooner my credit rating will go back up, and then I'll be able to move on with my life.

    My only complaint is that they asked if I had extra cash lying around that I could send as that would give them the ability to pay off my debts sooner. But I don’t have more money and that’s why I'm in the situation that I'm in, so that was frustrating. Other than that, the quality of their service has been awesome and excellent. Overall, I've been very pleased with Pacific Debt and I would recommend them to anybody. They walked me through the process step-by-step and they've been very caring and understanding. Their debt settlement program definitely paid my four bills down by half. I am still scared and feel like a failure because I've let those four companies down by not being able to pay back what I borrowed from them. But I'll be a lot more careful in the future. The experience comes in like a diet and I'm going to gain the weight back if I don’t get what I'm doing right and if I don’t stay on my program.

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    Reviewed Aug. 8, 2017

    I found Pacific Debt on the internet and went with them as they were rated on a website as one of the top companies to get consolidation. I had bills that I wanted to consolidate and pay just one payment, and Pacific Debt said they could do that for me. I talked to them over the phone and faxed copies of my bills to them, then they told me what I would be able to pay a month, and sent me something to sign.

    The only problem was I misunderstood and thought that they were going to be paying my debtors off. I pay them one amount, and they pay each of my debtors a certain amount at a lower percentage. I totally did not understand that what they were doing was keep my money and let all my debts go for six months so that they could deal with the creditors and get my payments lower, or the amount that I owed lower, so it screwed up my credit. And when I realized what was happening I asked if they were paying my bills because I was getting messages from my creditors. They said they weren't and that they save the money and then pay it off after six months. They said that the reason they do that is because I was six months in arrear, and they wanted to deal it with me and settle for less because they'd rather get something than nothing. They didn't say it that way but that's what it is.

    I said I didn't understand that when I initially talked to them, that my credit had turned to 500, and that I was screwed. So I asked them to just send me my money back. They were taking $10 with my payment to them every month for six months. I got $1,400 back, but not the $10 a month that they kept for their processing fee. My credit now is totally destroyed. They told me my credit's going to go down just a little bit at first, but "little bit" doesn't even qualify. My credit was 700 or 800 before, and now it's 500, and that's a lot. The service was fine as far as speaking with the people. I just didn't understand what I was getting into.

    My ex-husband and I had done a debt consolidation years ago, when he was out on the road in a big rig and was using credit cards to pay for his fuel and not getting paid by the company he was working for. He ended up with all this debt and when he got a consolidation loan, they took all our credit cards, worked with each company, got the percentage down, and we paid the whole amount off, but we only paid a certain amount a month until it was all paid off. So we paid our total amount that we owed, which I would've wanted to do, and that's what I was thinking I was doing. But we only had one payment a month and it was something that we could do.

    The experience, itself, as far as the people I worked with, was great. But as far as my understanding of what I wanted and what I got were two different things, and it bugged me that I didn't get the correct understanding of it. Also, when I was asking for my money back, I told them about the consolidation debt that my ex-husband and I had before, and they said they have that program. I asked why they didn't offer it to me, and they said it's a little bit more a month. I said I didn't care and that I would've preferred to be able to pay everything off and not have my credit go under the cut. They should've explained all the programs to me so that I could have had a choice, but they just explained this one program and I thought it was the one that I wanted. They didn't give me the other choice which is what I would've picked. I am disappointed as I didn't get what I wanted and ended up with my credit score going way down below what I expected.

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    Reviewed Aug. 7, 2017

    We have been in the program for 18 months, and so far the program is working as advertised. We began the program with nine accounts and already have reached settlement agreements with five of them. We have left everything in the hands of our account specialist and she is doing a fabulous job of settling our debt for a fraction of what was owed.

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    Reviewed Aug. 7, 2017

    We started out with another company to help us resolve our financial concerns and we were so dissatisfied with them so I went browsing through the internet and saw that Pacific Debt was one of the top rated. We needed to get everything all together and pay in one lump sum so we took advantage of the consolidation program. We talked to a guy named Neff and he was so nice to us. We went through the enrollment process and it was all online. Then we always heard from him on the phone. And then after that the personnel who’s collecting our money was very nice. The personal account manager also answered all my questions right away and was very helpful.

    We've been in the program for a month and a half and I know the progress we’ve made just by calling them. We’ve had one month taken out into escrow. It worked well with our budget. Everything was appropriate to our monthly income. Everything was fantastic except I’m still waiting for all the paperwork to come in the mail. They will send me a generated paper copy as I’ve had trouble with my email. Pacific Debt has taken the burden off of our shoulders. And they were considerate of how I was feeling at the time when I called them. It’s just been wonderful.

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    Reviewed Aug. 6, 2017

    I was concerned about not being able to pay my bills so a couple of months ago, I decided to get help from Pacific Debt. The guy that I talked to made it easy and had a payment I could do. He also sent me everything right away so I could look at it, even while we were on the phone. Pacific Debt is going to negotiate with my creditor and setup my escrow and so far, their rates seem fair. Their customer support team is very good also. They are available whenever I’ve called or had a question. Pacific seems to know their stuff and that’s good. If you’re drowning, get some relief.

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    Reviewed Aug. 5, 2017

    The interest rates for my credit card were so high so I did a lot of research online for debt services. I then found that Pacific Debt Services has a Better Business Bureau approval. Also, their Google profile is very good and there wasn’t anything negative about them at all so I decided to go with them. I pay monthly into an escrow account and when a certain amount is reached, they negotiate with the creditors and pay them off. They said paying our debt could take three years, which is a lot better than the rest of my life. I knew that it was going to cost, but the investments that I’m making into what they’re doing for us is worth it. If I got to pay for it so other people can have it to stay in business, it’s something that I’m willing to pay for. They should be advertised more because there are so many people that are slaves to the credit card company.

    We were paying 28% and just barely making the monthly minimum payments enough to not get harassed. We made some bad decisions but this is like old England debtor’s prison. If the interest rates are lower on the credit card, then we could not have gone this route. I feel almost dishonest doing it this way because I’m not paying what I owe. But they’ve made it so that I can’t pay what I owed.

    When we were setting it up, my wife and I took 45 minutes on the phone. They asked us a series of questions about our monthly expenses. We cut everything that we could and live according to our means. We’re on a group cell phone plan and we don’t have cable TV. We still got a couple of basic waivers that gave them permission to ask on our behalf.

    We agreed to make the monthly payments and set up the dates which are on automatic withdrawal from our accounts. I’m doing my best to make sure there’s money in there for them to take. But I’m not too happy about that. I want to go to the site and put the money in so that I see it go. And then get the confirmation email if Pacific Debt goes away. I see it on my monthly statement but there is no proof. That’d be nice. But you got to do what you got to do. It's good that I got an email informing me about my access to my escrow account. It’s only been two months so I’m not quite that shaken that I haven’t heard from anybody but it’s on my list of calls to make this week. Otherwise, everything was great.

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    Reviewed Aug. 4, 2017

    I was looking for some financial assistance online as I stumbled upon Pacific Debt Inc. They provided me debt relief service. They got a 24 hour rule. I had a situation that came up where I didn’t have 24 hours and they weren’t able to help me out. I get it, but kind of left me hanging. However, they got back to me at a timely manner. We've been in the program for about a year and we're happy so far. They worked with us to address our questions. We felt comfortable working with their personal account manager. The cost in relation with the quality of the service was good too. Pacific Debt helped us get a handle on our situation. They helped us through a bad situation where we didn’t think we had any help out there.

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    Reviewed Aug. 3, 2017

    I have cancer and my husband had a heart attack. We got behind on our credit cards, and now we got medical bills which are expensive. The credit card companies were trying to sue us and we couldn't afford to pay them. I was so stressed out from all the harassment calls I was getting so I had to find somebody that would take care of them. I had used Pacific Debt before and I went with them again. They're pretty good. Josh is the one who is handling our account and he's been fantastic. I’m impressed with his service. He's settled one credit card for a lot less than what we thought it would go and he's working on the other two. He also calls me about every three weeks, making sure I don't have any concerns or questions. He keeps me up to date with everything that's going on as well so between emails and phone calls, I'm kept up to date as to everything he's doing.

    The cost is high but then we had some high credit cards too. If Josh keeps settling the other two credit cards like how he did the first one, we’ll be paying a heck of a lot less than if we had to continue paying for the credit card. So that's a plus. Also, if it hadn't been for Pacific Debt and Josh, I would still be getting calls and emails from the credit card people. They're not trying to sue us or send us to collection agents, too. I'm happy with Pacific Debt.

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    Reviewed Aug. 2, 2017

    When I first signed up with Pacific Debt, they were very good and the rep who handled my account contacted me all the time. But they've changed the person handling my account and the communication stinks with this new rep. I contacted her when they paid off three big accounts because I wanted to know what's the next plan and I didn't get the answer that I should have gotten from her. Instead, she said she would text me when she had a settlement for me to agree upon. She has not been very good and I am thinking about requesting for a new account manager because of her shortness with me.

    Also, it wouldn't have hurt for them to call and ask me how I was holding up with having this money taken out of my funds because it has been very stressful and straining. I'll be two years with them in six months and we're still in the midst of trying to get everything settled. Most of the account they've done an excellent job on but there’s one they did not do very good on at all. Right now, the smaller accounts should be all done so all I wanted was a courtesy of letting me know their next step. Plus I needed to get a hold of them to see about not taking the payment out next month because we're behind on taxes and we got to get our taxes paid.

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    Reviewed Aug. 2, 2017

    I had a lot of bills that needed to be consolidated so I sought Pacific Debt's services. I checked their rating and looked at a couple of blogs then when I talked to the people, I liked what they had to offer. We talked on the phone to see if that was the right company for me to go with and what their terms were. They sent me a contract to fill out. I did and returned it to them. And then, they started negotiating right away with some of the collectors of the bill that I had. And they were able to settle bills pretty quickly. They would call me or text me and say, “Hey, give us a call. We have a settlement. We want to see if this is okay with you.” And then, I have the opportunity to choose whether or not I wanted the settlement. In anything I had a question on, they walked me through it. They kept me updated. And if someone was on vacation they would let me know and someone would step in. That was really good.

    They worked with me on everything. There were times I can only pay a certain amount or nothing at all, I tell them about it and make arrangements for the balance in the next periods. They talked to me, told me I can change my mind any time if I don’t want to do it anymore. We have that kind of connection going. They would tell me where I was in the process. I can log online any time I want to, but I'd like to be interacting as actively talking with someone and walking you through it. A lot of people don’t necessarily like to talk to people at that point anymore. But if you want to talk to them, they're right there. They still reach out to me when they have settlements. I work midnight and a lot of those times when they wanted to talk to me, I was asleep. They weren’t mad that I didn’t want to talk to them or anything like that. They were cool. So, I appreciated that.

    I have been sharing information about them with coworkers and a couple of people that live in the neighborhood and they were really able to help them out. But it wasn’t like they ask you to tell your friends about them. None of that because their work speak for themselves. Josh is my account manager and I'm now six months away from completion. Usually, I don’t like to talk to guys about money but he really took the time and walked me through it. He was really good and straightforward. He worked with me and I know that I wasn’t the best student but I do recommend them highly.

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    Reviewed Aug. 1, 2017

    Pacific Debt is helping resolve my debts with credit cards and tariffs. They're local in my area so I chose them. The program is still new to me and we’re just getting started. I spoke with them on the phone, answered questions and sent some stuff on the tablet. I'm impressed that they’re willing to help me but they want most of the stuff done with a computer and I am not technology savvy. Even now, I get emails and have absolutely no idea how to forward them or get them transmitted to Pacific Debt other than going down to their office. So I've had to make a couple of trips and I like to do stuff with mail. But working with Pacific Debt has been great so far and I’m happy with my experience. The payment amount is considerably less than what I was paying with all of the combined bills and their rep explained what I needed to pay and how the amount will be automatically withdrawn on a certain day of the month from my bank account.

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    Reviewed July 31, 2017

    I was trying to see who’d be able to help me with getting out of debt on my credit cards so I inquired and Pacific Debt gave me the best rates. Also, I read all the reviews of other people on how they felt relieved after they were done with the program. Pacific Debt told me the step by step on what to do during the process. I had to wait for about six months and accrue past due late payments on the cards. They wanted me to fax everything that I received over to them and somebody was in contact with me. After about six months, I was assigned to deal with Kim for the rest of the program. For the most part, it was pretty easy. Anything that I needed to and do, they called me, they would email and let me know if I had to find something on the computer or how to move forward.

    Also, Kim was on top of everything and I felt that she is out to help me going through the struggle of trying to get everything taken care of, making all the payments and negotiating well with the credit card companies. She's also very accommodating. She tried to see which date of the month works and which one is going to be able to help me make the payments and have flexibility with my other bills that I have. I feel comfortable with Kim and she's very well with what she does. Then, if their payment needs to be changed, as long as I call a few days prior to, it’s not an issue. I felt that they want their clients to be happy with the service, feel at ease that everything is going to be negotiated and after everything is done, they’d be able to move forward. So far, it has put me at ease with all my other bills and statements and with my credits.

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    Reviewed July 29, 2017

    I talked to Pacific Debt's salespeople and they sounded honest. Then, they needed documentation which we send monthly and we were in contact pretty much weekly. They would call every couple of weeks to see if everything is okay and they negotiated on our behalf with the creditors. We just started last year and it’s going to be on for another couple of years.

    They take a fee for it, but they seem like they know what they’re doing and they're responsive. Usually, I’ll send an email. They’re in California and I’m in New York. They’re three hours back there so, we knew I’d get an answer later in the day here in New York but every time I’ll send an email or call, someone will pick up the phone or answer my mail. Also, they're open and every time there's a settlement opportunity, they contact me immediately. They also have exactly the connections in the right places. There’s a monthly draft that they calculate for the payment and it’s an auto withdraw from the bank. It’s worth it for their quality of service and I’m happy we decided to go with a debt relief program.

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    Reviewed July 28, 2017

    Pacific Debt's customer reviews were outstanding so I went with them. My minimum payment was getting way too high, and the cost of their services is a lot cheaper than what my minimum payment will be on the credit card right now. I’ve only made two payments into the program and we have to wait at least six months before we see any settlements, but their reps have been very informative and good at explaining the step by step process.

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    Reviewed July 27, 2017

    I made all my payments one time and still had a low Beacon score. Pacific Debt was referred to me and I went with them for credit card consolidation. My representative has been wonderful. I liked his efficiency and follow-up time, and I felt extremely comfortable working with him. Pacific Debt's program has settled my debt and working with them has made my life simpler.

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    Reviewed July 26, 2017

    To run away from unsecured debt, Pacific Debt is negotiating a reduction of the principals. They set an amount that is being removed, that we're paying each month, and as that piles up, they're supposed to then apply it to the settlement of individual accounts. We've been paying them for four months now and we haven't seen a settlement yet. But it should begin to be resolved shortly. Also, they've been very good at explaining to me what their intent is and what our strategy is with withholding payment from the creditor. They were able to explain things in terms that I can understand.

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    Reviewed July 18, 2017

    My experience with Pacific Depot has a been positive one but still too early to tell how the process with bring about results. As I stated earlier too early to experience the result Pacific Debt claims to produce. I am optimistic that Pacific Debt will come through with their promise to rid us of debt.

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    Reviewed July 18, 2017

    Only contacted when they need something important or to touch base and see if I have any concerns or questions. The whole process was very easy and convenient. I never have to worry that my debt will be negotiated in a very professional way. A lot of the annoying calls and letters have stopped.

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    Reviewed July 17, 2017

    I am very pleased with my experience with Pacific Debt. So far everything is right on schedule as I was told. Kimberly has done very well for me and I am looking forward to the future and being debt free.

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    Reviewed July 17, 2017

    Pacific Debt has been a reliable and helpful tool to help me organize my finances and recover from a hardship situation. They establish a good communication and guide you every step of the way. It has been a smooth experience overall. I can say I have peace of mind thank you to Pacific Debt.

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    Reviewed July 15, 2017

    I had a lot of credit card debt and I’m doing the debt settlement program of Pacific Debt Inc. I like the representative I first spoke to and the program seemed a little better and safe and more trustworthy. They talked to me and figured out what I needed. They went over everything and gave me a couple of calls about it. They made sure I understood everything and I was feeling comfortable with it. My personal account manager seems to know what he’s talking about. They looked at my income and the entire situation and found a good monthly number for it. They’ve been reaching out to me and have been providing me everything I need in case I have a question. I’m still in the process of completing the program but the peace of mind knowing that I can get out of debt brings a lot of hope and it’s the biggest thing. With the service, I am at my own pace and they're making sure I’m getting everything. I enjoy working with them.

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    Reviewed July 11, 2017

    I had excessive debt. I was with another company but I wasn’t pleased with their services so I decided to try out Pacific Debt. They were fair, honest and the payment plan was more suitable for my needs. They provided debt settlement and they took down all my account information from all my lenders. Then, they research and contact the lenders regarding how much debt is owed and they negotiate for a more suitable rate that’s more affordable. I'm somewhere in the middle of the program and it's been working well so far. Also, I was very pleased with the personal account manager. It's more reasonable and comfortable than some other debt programs that are out there. Try them out and give them a chance. I'm a satisfied customer.

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    Reviewed July 6, 2017

    I was choosing between two companies, Pacific Debt and another company that claimed to be number one in the nation. Pacific Debt was the first one that contacted me back and I went with them. They charge 21% while the other place charges 18%. Also, Pacific Debt is in San Diego, California and they're kind of local. So far, being in their program has been okay. Their rep started settling the debts within three months of me paying into it. That was a big plus. Working on my payment plan has been pretty good too. It’s still a little bit tight, but it’s better than paying the full amount.

    I wish they would work on the bigger debts in the beginning though then settle the little ones. They settled three out of 12 cards already, which were not the smallest ones but maybe the easiest for them to settle. But I’m worried about the bigger debts and I’m afraid I might be taken to court. I understand though that it takes time and money to settle accounts. And even though I still worry, at least I know that somebody’s working on it. I would recommend Pacific Debt.

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    Reviewed July 5, 2017

    I had a lot of credit card debt and my salary has decreased by 2/3 so I had to do something but I didn't want to file bankruptcy. Pacific Debt had a good rating so I selected them to do my debt settlement. I contacted them. Then they contacted me and went over the terms and told me what I needed to do. I was having problems with the large payment once a month so I chose twice a month and that worked out for me. They had been working with me to make the payment plan manageable. I'm satisfied with the process.

    The only problem that with them was a pre-formatted reply requesting that I get them a statement from my creditors. I let them know that I didn't like that letter. I couldn't help it because I've been sick and hadn't been able to supply all the information. But I came to find out it was a form letter. They need to be more specific with what they don't like rather than send out some letter to everybody they're working with. But I like the account manager a lot and Pacific Debt was there when I needed them. The debt settlement is going well, and I've had less stress. I’ve nearly got half of my creditors in less than a year set up on some sort of a payment plan from my trust. They got it lined out for me so I didn't have to deal with all of that. It's gonna be a three-year process and hopefully less.

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    Reviewed July 2, 2017

    I started facing financial hardships after my husband was in an accident and he's now disabled, so our income was cut in half. I couldn't keep up with the bills by myself anymore and a lot of them were his medical bills. I had debt consolidation issues and I went online, read about all the competitors and I chose Pacific Debt. I was extremely nervous and scared and I didn't know if anybody was going to be able to help me because I had already placed so many phone calls trying to get loans and everything else. As soon as I called them and had my first conversation, my nerves were eased immediately. I gave them a call and the guy told me about their company, what they do, how they help people and I signed up. They also said that they could help us right away and within about two months, they already had one of my accounts settled.

    They're in the process of settling another one right now and then they said that the rest of the way would be easy. I'm super satisfied with what they've done so far and I have total confidence that they're going to take care of everything from here and out. I've dealt with several people and it's pretty consistent. Everybody I spoke with is very professional and straight to the point, so I totally feel confident that they're being honest and upfront with me about everything. They've also shown me results so I couldn't ask for more. Also, the cost is extremely fair and I really like that it comes out of my monthly payment rather than me having to pay something upfront because obviously, I don't have it. The whole process has been surprisingly easy and non-judgmental. It was everything that I could ask for. I felt like there was cause for celebration because I felt like freedom almost.

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    Reviewed June 29, 2017

    I had a catastrophic work injury last year and I fell behind on my payments for my credit cards. So I had to find some way to get out of it and it seemed like help’s the best way. I’ve heard a lot of things about getting out of debt but Pacific Debt said that they’d cut it in half and it wouldn’t be that long. It sounded more inviting than anybody else’s offer. And now, they're helping me consolidate my credit. They’re very cordial and upfront and I don’t feel like I’m a number. My experience with them has been great.

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    Reviewed June 26, 2017

    When I was researching about different debt companies, I read about Pacific Debt online and their reviews were outstanding from other people so we decided to go with them and utilized their debt consolidation program. We had to build up for about six months first and Brian, our counselor, contacted six of the 12 creditors and made arrangements so far. The phone calls and the threatening letters have died down and then he said within the next two months, he’d contact the rest. We’re only a year in out of three. Brian calls me once a month to let me know if there are any new developments. And if I get any mail or letter, I just forward it right to him so I’m real happy and comfortable with them. I’ve gotten responses from my credit card company saying they’ve gotten payments and telling me how long it’s going to take for them to pay, so I know.

    As for the payment plan, Pacific Debt has an automatic withdrawal once a month that goes into a private account and I have a private bank that’s under my account. I can take the money if I decide to quit with them because the account is in my name but they have power of attorney to withdraw and I get a monthly bank statement from them. The cost in relation to quality is excellent and I wouldn’t hesitate to recommend them.

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    Reviewed June 22, 2017

    Browsing online, I found Pacific Debt and I got the feeling that everything was gonna be okay with them. I talked with three of their reps, two males and one female. They said that they are in a network right there and that they all handle it. Once that money’s in the bank, then they call the creditor up and settle for a certain amount. Overall, they are excellent and I’d recommend them in a heartbeat.

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    Reviewed June 16, 2017

    I was behind with my car payments and didn’t see how to catch up with it. I went into a website and Pacific Debt was the only one I saw. The account manager was really helpful and told me what was going on. I availed of their service where they let all my stuff fall really behind so that they can make deals to pay it off over time. Pacific Debt has gotten things into plans for about half of my debt. Their service is of good value and I’ve been getting fewer phone calls and that has really helped.

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    Reviewed June 14, 2017

    Just about one year ago I started my venture with Pacific Debt. Everyone I have worked with to date has been professional and very helpful in helping me understand their process. I was very hesitant at first, but am excited for the progress we are making toward debt elimination in my life. Kimberly has been super helpful and supportive, working very hard to settle my accounts while keeping me informed of our progress. Thank you so much for all you have done so far!

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    Reviewed June 13, 2017

    We are totally satisfied with the service Pacific Debt has provided. Kimberly ** has really been great! We are getting close to getting our credit cards paid off without bankruptcy! We were afraid to do anything like this but Pacific Debt made it a pleasant experience!

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    Reviewed June 12, 2017

    Everything is going ok. I have no comment. They have my bills, have spoken with the creditors and shared the results with me. Since then, I have heard nothing back. I am assuming that all is taken care of because I no longer am receiving the daily calls.

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    Reviewed June 12, 2017

    I am still in the program, waiting for other accounts to settle. They have been good at communicating so far. I am a little put off by the fact that I had to wait for my debt to go to collections, it has dropped my credit score immensely which is hindering me on other accounts. I am still hopeful in the end that I made the right decision by doing this. It is a waiting game and so far things have gotten worse before better... It is my own mistake for letting my debt get out of hand...

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    Reviewed June 12, 2017

    I have had nothing but excellent service from Pacific Debt. Extremely professional and considerate given the intensity of what emotions can cause when it comes to debt. My case manager gets nothing but 5 stars! Would definitely recommend to a friend.

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    Reviewed June 12, 2017

    My customer service representative is awesome! Always calls back or answers my email promptly. The people at every level have been courteous and very professional. The company does what it says it does and I would recommend Pacific Debt to anyone trying to get their debt taken care of without filing bankruptcy.

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    Reviewed June 11, 2017

    I previewed a website and Pacific Debt had the best reviews. They're consolidating my debts and are currently working with me on a couple of accounts. We started six months ago and it was easy the first time I called. They were easy to understand and they helped me out and explained the entire process. The first time I called was the first time I decided to set everything up. Everything has been straightforward and down to earth so it was exactly what I was looking for. A guy set me up and told me everything that was gonna happen. He sent me all the documents and walked me through the process. He told me everything that I needed to sign via email and it was easy to sign.

    Then he told me to make sure that I follow the steps, to send them any paperwork that they need every month and that my account was set up so that six months from now I would have an account manager contact with me and begin negotiations with my debt accounts and start the process of paying off the debt. It was simple and they did most of the legwork. If there's something that I forget they let me know so I can get the information to them and they've been clear on the process. Its simplicity worked for me. My accounts are trying to contact me to get my money. But besides that everything was simple as far as getting everything set up and making sure it's ready for whenever Pacific Debt starts their process.

    They explained what I was gonna be paying every month which was less than what I was gonna end up paying towards all my debts. They set a timeframe of three years and all my debt will be taken care of. They explained the fees that they would have for what percentage they would be taking and what percentage will be going towards the bills and the coursing of the negotiations that have to happen so that they'll know exactly what kind of settlements I'll be able to get and what payments I'll be able to start making on the settlements. They were clear on everything. I'm pleased with Pacific Debt.

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    Reviewed June 10, 2017

    My wife looked Pacific Debt up when we were looking for a debt reduction company as we had some debt through a bank. We liked that they had the top positive reviews from people. However, we’re still building some money in escrow so they haven't started paying off our debt yet. I’m still getting phone calls from our banks saying, “please pay us, please pay us, please pay us.” The money that we would be paying them is going to our escrow with Pacific Debt. It's almost frustrating but I know that our escrow has to be at a certain point and I understand that. We called them a few times and they had said it’s almost at that point but it's not yet. They're probably gonna start making deals with these companies in a month and start paying them off. I'm hopeful to start seeing something soon. Nevertheless, the experience with Pacific Debt has been good as far as the initial set up of the situation and talking to them go. Every time we need something, a pleasant person tries to explain it as best they can to their ability.

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    Reviewed June 7, 2017

    I had too much credit card debt. I was with another company and I didn’t like what they were doing so I went with Pacific Debt. We're about six months now in the process. They had my income and bills that I needed to pay. Then we worked up a payment that I could afford. I put money into a savings account and then they lower my credit card debt and pay it off.

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    Reviewed June 6, 2017

    I had too much credit card debt. I like the rate of Pacific Debt and I was impressed with the friendliness and knowledge of their account manager. She calls once in a while. And when I call and have a question, no matter who answers the phone, they answer the question for me. They help me when I need help and it was very comfortable working with them. The only thing is I don’t know if they started paying off my credit cards yet or not because I just started with them this January. We gave up all of our credit cards for them to pay off. And there are just negative things when you don’t pay your credit cards for a few months. That, I don’t like, but that is part of the process.

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    Reviewed June 5, 2017

    I wasn't able to pay my credit card debt myself and Pacific Debt Inc. set me up for the program. I'd pay $350 a month for 39 months then I should be able to pay my debt and stay out of the program by then. I'm supposed to be handed over to a case manager already but one of my creditors got a payment when they shouldn't have. Now it will be a couple of months long before I can be handed over to a case manager and they can start negotiating my debt for me. But so far Pacific Debt has done everything they said they would so it's worked that way for me. The reps have been great and they call me ever so often to see if I have any questions and how things are going. And if I had any questions I've been able to call and talk to them about it.

    Pacific Debt has lowered the cost of what I was trying to pay before I got into this program. I'm happy with the way things are going right now and it's comforting to know that my credit card debt will be resolved way quicker than I could have done it on my own. I would recommend them and I would use them again. But hopefully, I will never have to.

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    Reviewed June 3, 2017

    I previously went through a debt management program and got out of the debt that I was in at that time. I'm currently in excessive debt and when I called the number of the company that I used, it connected to Pacific Debt. I understood how the program worked so I stayed with them. We’re getting started with them and they're doing further negotiating to reduce the interest rates or balances, plus debt management. I had to submit all my bills and then their rep would go through that, get the agreement with the creditor, go through the agreement and establish which were the ones that they won’t be able to deal with, and then establish what the monthly payment would be. We’re coming up with something that I can get to fit in my monthly expenses and Pacific Debt hasn’t finished negotiating the process yet. That’s what I’m waiting for because I’m still getting all these calls from the creditors. Nevertheless, whenever I call Pacific Debt, they’re always very responsive. If I need to change something, they change them very quickly.

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    Reviewed June 2, 2017

    When I researched Pacific Debt and I did a lot of reading and comparing them to others, I knew they were a good fit for me. They have one of the highest ratings. I started around February or March of this year with them. I have seven personal account managers and it’s different interacting with them all the time. All of them are very polite and helpful. I am also comfortable working with them. Every week, the reps call and see how things are going about.

    Pacific Debt is making my payments and working with the debtors. I’ve stopped receiving phone calls from the creditors. I’m paying $500 every three weeks and my debt will be paid off in two and a half to three years. I got five people that I owed off the credit cards, so Pacific divides up what I pay in and splits it on payments. I have talked to Citibank and verified that they were receiving payments from Pacific. Chase Bank has been working with Pacific as well, so I know my money is going towards my debt. Overall Pacific Debt Inc is very trustworthy and I would recommend them to anybody.

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    Reviewed June 1, 2017

    We’re on a four-year plan with Pacific Debt that we’re paying monthly into the escrow. They work to pay everything off in that time and work with the creditors to make a lump sum payment. We sent in our accounts and they figure out how much we owed. They come to a monthly total that we pay in escrow. From what they tell me, they’ll work on like one creditor to get it settled and then their fee comes when they settle with whoever. After it builds up, they start working on settling our accounts and they get a certain percentage off of the settlements that comes out of what we're already paying into the escrow. We’ve only been in it for a couple of months.

    Also, they’re willing to change how much we’re paying if we want to pay longer or pay shorter length of time. They’ve been pretty good about that. Right now, we have a certain person assigned to it. It takes about six months and we’ve only been it for three but they call once in a while to check on it and ask if I have any questions. The last time they called was only a week ago and nothing much has happened yet. I didn’t really have too many questions but if I do have any, they answer me on the phone. It’s been good so far and it's stuff that you expect. We're sacrificing our credit rating for now while they’re working on that so, we get a lot of creditor calls, mails and emails but we’ll see what happens. They’ve been very helpful and I would give them a favorable review so far.

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    Reviewed May 30, 2017

    Last December, I did research on the internet and saw that Pacific Debt had an A+ rating. I looked at them and read reviews by current customers and then I called for information and talked to someone who was wonderful, a really good person. We went through all of the details and he explained everything very clearly. I made the decision then that I wanted to do this. I am up to my eyeballs in credit card debt and I’m going to be 65 this year. I want to retire sometime. I needed a way to get that reorganized and have someone negotiate with the credit card companies in my favor when I looked at the interest rate I was being charged. They gave me positive feedback that they would be able to do that.

    I signed the contract where, “It’s 48 months. This is the amount you’ll pay.” They won’t start negotiating with my creditors until next month. The idea is that you set up an escrow account. I pay into that every month and they have enough money to start negotiating and making payments to the credit card companies. They’re very good about following up. They want me to fax or email all of my credit card bills as they come in. I do that. Someone calls once a month or they call as often as you want to say, “Do you have any problems?” When I started getting that, “We’re referring your account to the credit manager,” or “This is an attorney trying to settle this,” I immediately email those. If I’m feeling nervous about it, I call and talk to them.

    The first time that happened, they said, “Actually, sometimes it’s better for us to deal with the credit agency.” So I’m hoping. The one really bad thing is I turned off the ringer of my phone in my bedroom and my living room because I get, at the beginning, almost 20 calls a day. I had nine creditors, and all of them called every day and sometimes twice a day. I got two calls at work and I said, “I won’t take calls at work.” and then they’re sending not registered letters but overnight letters. Right now, I talk to a group of people, but starting in June, when they start negotiating with the creditors, I’ll have a dedicated person to my account. The other thing is that you can withdraw from the program. You’re not locked in and there’s no extra fees. I don’t feel like I’m trapped with them.

    They told me what my monthly payment is, but they said, “If you pay more than that, you can finish this earlier,” so I’ve been trying. When I get my income tax, I pay them more. If for some reason I come into some money, I’d try to give them a big portion of that because I want to retire sometime in the next 10 years. All of my interaction with them has been really good and very positive. They’re attentive and they return calls. I can call them anytime. Next month will be the big tell when they start negotiating. We’ll see how that goes.

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    Reviewed May 26, 2017

    I had way too much credit card debt. I checked online and I liked Pacific Debt the best. Their people actually spoke English and explained very well. I gave them all the information on my accounts and then I make a monthly payment to them. When I get enough in my account, they would start to negotiate with the credit card companies. I'm in the third month and we’re just getting started settling some of the accounts. If I had given them some extra money, they could have started the process sooner. But I am totally comfortable working with them. If anyone is thinking about doing a debt settlement, call Pacific Debt and get the information. It's totally worth it.

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    Reviewed May 25, 2017

    I’m 61 and I would like to retire now, but I couldn’t do that with all the debt that I carried. I’ve got to get rid of them so that when I retire, the social security that I get will be enough to sustain my life. I tried other companies but they were too pushy and one of them was snarky and condescending with me so I didn’t get any of them. I called Pacific Debt because the reviews were good. They explained to me what the debt consolidation process is. The debt gets taken care of like having a trust. It makes me feel better that I’m paying my debt and not the interest alone. The amount that I was paying my creditors was the minimum amount. Now, I’m paying more than what the minimum amounts were, but this isn’t going to go on for the rest of my life. It’s okay because it’s not even half of one of my checks and it's doable.

    I spoke with Eric and Anthony. Both of them were very smart in being friendly with me on the phone. I don’t have children, I have dogs and we talked dog. And that just help remove me from all that anxiety. I’m very apprehensive about doing this. It’s not something that I’m happy about. I’m a very organized and meticulous person and I also had a spending problem. But I wasn’t made to feel like I was a bad person or that, “Oh, how could you let it get like this?” They were very calm and reassuring and that went a long way with me. They got back to me right away for any question I had. They’re younger than me but they’re very knowledgeable about what they do. But there was one thing that I still haven’t gotten a good answer. So I am going to call Eric today and ask the question again and say, “I need an answer to this.”

    I’m a nurse and it’s a stressful job. I can’t have my mind unfocused all the time and having money problems is terrible. My friends are like, “Well, you need to go to Debtors Anonymous.” I understand the comment and I appreciate the advice, but that’s not going to get it done. With Pacific Debt, I have a partner with my problem and I’ve got leadership and guidance. The experience has been positive and has relieved a lot of the stress surrounding my financial situation.

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    Reviewed May 24, 2017

    Not being able to pay my bills and pay down my debt led me to seek help. I saw that Pacific Debt had good ratings online and they were very helpful and supportive when I talked to them. I started debt counselling a few months ago and they looked at what I was currently paying and talked to me about what I was capable of paying. We came up with something that was less than what I was paying but enough to make progress and something that I could sustain. I'm paying them into an account and since the creditors won't negotiate until it's been about three months of me paying the bills, they have just started negotiating with them to reduce my debt, so I'm now getting into the part of the program where I make progress. Ultimately, I'm going to end up paying less than I would have if I had done this on my own and that was what I was looking for. They take a percentage, but I'm paying less overall, so it's fine with me.

    In general, the company is very good at being available if you have any questions. They were kind, understanding and willing to talk through things and customer support has been really good so far. In the short term, it's been stressful because not paying your creditors means that you constantly get calls from them, but Pacific Debt warned me about that part of the process and talked me through how to deal with it and what my legal responsibilities are. When the creditors started calling, making threats and trying to scare me into paying, I knew exactly how to respond. Overall, you don't want to be in the position where you have to do this, but if you have to go this route, it's better than bankruptcy and Pacific Debt is definitely a good company to go with. It's a difficult process with a supportive company.

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    Reviewed May 23, 2017

    With overwhelming debt and high interest rates on my current credits, I sought out services with Pacific Debt. We're still currently working with them but we went through and had the initial phone calls and set up the paperwork and the accounts. And everything seemed to be smooth. Everyone I have talked with and cared for my situation have been helpful, supportive and very forthright with the information. I've heard from them a few different times checking in to see how things are going. And they gave me a good and clear understanding of what was expected and what I could expect. The biggest benefit of working with them is reducing my overall outgoing/expenditures for my consumer debt. Also, they have a fair cost to what service they're providing and it's the lowest out of all the companies I looked at.

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    Reviewed May 22, 2017

    We needed help and Pacific Debt seemed like they would help us. They had the cheapest monthly payment out of the other two companies we talked to. Also, they call me once or twice a month.

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    Reviewed May 21, 2017

    I have a credit card debt and I'm still working on it with Pacific Debt's help. Everything is going good so far and they have given me more peace of mind. I would recommend Pacific Debt.

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    Reviewed May 20, 2017

    Pacific Debt Inc looked like it's going to be a helping thing. They seemed like a good company and that they knew what they were doing. I decided to go for it and settle my debt.But when I got in, it turned out it was more of a debt settlement. I started off with calling them and getting signed up. The lady who I initially dealt with, Eva, was really great. She made sure I was comfortable with what was going on and kept me well-informed. She was just very understanding and very nice about the whole thing. She walked me through to signing process and was very empathetic. It was nice.

    Unfortunately, I don't get to stay with that first person I talked to because my account got moved to a team. So, I dealt with different people since then. The account manager was courteous and very knowledgeable. He always looks at the account and verifies the account information before proceeding. I'm currently with the Client Care so I haven't moved on to my own agent yet for the debt settlement.

    They made sure that I had everything set up in their program and had access to my account with all the documentation needed. The authorization with the attorney where I sign a release of my information to the companies was also set up. They went through everything with me to make sure I knew what was going on. They did a few follow-up calls reminding me to send my bill to a certain address. Once that started going, I started getting my monthly bills to that address. And also a few follow-up calls making sure that everything's still going good and that I still understand what's going on.

    At one point, I did have a question about my account because there are one or two charges that I wasn't sure about. I called in and they explained it to me. It turns out that it was all part of the process and it was a slight misunderstanding. And so, it worked out just fine. It's been pretty smooth-sailing. I haven't moved on to the next step just yet but they've done great so far. They're a great company that seemed to care.

    The payment plan is not too bad. I've got quite a bit of debt. Pacific Debt does a certain time frame and I wish it would lower. But unfortunately, it is what it is and that's not what you can do in some cases. I'm still going to be paying for two and a half years. I won't really see a change in my life because it's a lot of money coming out of the monthly payment of a single mom. It's still too early to say but once they settle my debt and stop getting calls from creditors, I will feel more comfortable with it. I won't get that final relief until it's completely done.

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    Reviewed May 19, 2017

    Minimum payments on credit cards were not getting anywhere and I was getting behind. I was ready to get out of that whole fiasco so I did a research and Pacific Debt Inc had the best company ratings. The people at Pacific Debt have been great. They call about once a month to make sure that I'm sending my payments in and following the payment program. I still get calls from creditors but hopefully, that will end soon once we start paying off some stuff. It's been great so far and I'm relieved from a lot of stress.

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    Reviewed May 17, 2017

    I've never experienced more professionalism from a company than I have from Pacific Debt. It's so stressful being borderline bankrupt and thanks to their professional staff, it has eased my worry. I'm also close to being out of debt and I could not be more satisfied. I'm regaining my financial life back and couldn't have done things without them. I'm truly grateful.

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    Reviewed May 15, 2017

    I worked with another company before but they just weren't doing anything and I haven't been able to pay a debt that is 60 years of payment. With Pacific Debt Inc, they have better ratings. Right now, we're building up our little fund that pays everything off. They're getting our account information and stuff like that. They haven't made any settlement offers yet and we are still being assisted by the consumer manager and the consumer affairs department. We will be dealing with an account manager when we have a certain amount billed to my account. The cost of the program is pretty commensurate with what they offer. They're in fact a bit easier to deal with than the others that I have looked at. They have all been very helpful when I needed to talk to them.

    The only thing that they would do is somehow get the statements on their own from the companies. I know that they don't have the right to do that unless you would release it but it would be easier to submit monthly statements to them if possible.

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    Reviewed May 14, 2017

    My income got cut in half so I decided to get the services of Pacific Debt Inc. I've been sending them the papers every month though they haven't done anything yet.

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    Reviewed May 11, 2017

    Our experience with Pacific Debt has been very positive. We hesitated to start for some time but finally realized that we needed some help to get our debt under control. Their work with us and with our debtors was professional and effective. Also, they saved us a significant amount of money as they settled with our debtors. We appreciated their help and would recommend them to anyone determined to become debt free. Thanks so much for your help!!

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    Reviewed May 10, 2017

    I cannot say enough good things about the service I received from PDI. From my first phone call, each person in the process was understanding, respectful and helpful. The entire process was thoroughly explained and proceeded as described. Each person, especially the account manager, was responsive, efficient and knowledgeable. PDI assisted me in eliminating what was to me monumental debt in less than 2 years. I am very grateful to be debt free. Thank you, PDI staff!

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    Reviewed May 9, 2017

    We called Pacific Debt, they explained the program and, we went back to the internet. My wife and I checked them out and did a little bit of research and saw the reviews. We gave them the information as far as what our debt was. They walked us through in how long it was going to take and what kind of payment it was and then told my wife to determine whether or not it was something we wanted to do. From there, we made the decision to go ahead and go with them because they were forthright, upfront and they gave us all the information that we needed to know as far as payments.

    They’ve contacted us through email and through the phone usually once or twice a month to make sure that if we had questions or if we had any kind of situation or problems that we knew who, right away, to go through and to talk to. It is also make sure that we were feeling okay with everything that we were doing and to remind us that if, at any time, something happens that we have the power to basically say, “Okay. No more of this, this is done.” I like that if I feel that they’re not doing the job that I need them to do, then I have that ability to stop it. I also send them emails of all the bills that we receive for our debt. Then they contact us saying that they received it. When a new settlement goes through they will contact us and say, “This is what is going on.” I just wish they would communicate with us more frequently.

    One of the strange things that I found was that once it all happened it was a relief. Once I talked to her she soothed me very much in saying, “Hey, look. We can deal with this. We can do this. It’s kind of a partnership.” It made me feel that she was with me, a part of me and we’re going to get through this together. They have worked with me because my daughter has cancer. They have worked with me with that because of I’m also having to take care of her and I’ve had to pick up her bills and all. So, I have been able to move my payments. So far, everything has been good.

    For what they’re doing, I don’t have a problem with the cost. A weight has been lifted off of my shoulders. Because of Pacific Debt and what they’ve done for us, we’ve been able to do more. We’ve been able to deal with my daughter and spend the amount of time at the hospital. I haven’t had the worries that I had the year before. If a friend would ask me about Pacific Debt, I will tell them that if they were in the trouble that we had got ourselves into and they needed something, I would not hesitate in the slightest to give them the information and tell them to go through these guys.

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    Customer ServiceStaffProcess

    Reviewed May 8, 2017

    I called Pacific Debt and they were nice and sounded professional and legit. They explained how the process works and set up the monthly payment that I would have to come up with and the amount of money that I will save in the long run. I am still in the process but they’ve settled some things for me which I’m very happy about. I like them as a company because everybody is nice and anytime I needed something, they were quick to get back to me. They don’t leave me hanging. I also asked them the same thing a couple of times but they never got upset.

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    Reviewed May 7, 2017

    We had some renters and we were trying to be landlords and they cost us more money. I tried to seek less interest of both the places and there wasn't one to give it to me. I didn't see any way out and didn't want to go bankrupt so then, I looked into relief help. I tried one company and there wasn't enough information. I've never been late on a bill before so this was totally new to me. I happened to get online and saw what I'm getting myself into. Pacific Debt had a better rating and better feedback than the other company I first talked to. So, I called the other place and told them I changed my mind. I then got my money back and went with Pacific. I'm pleased I did.

    I got my creditors to lower what I owe and I had done it in a decent manner. I sent them the paperwork and did everything they asked me to do. My account manager was personable and working with him was great. There was a lot more information and he walked me through it a lot more than I was with the other company. The waiting period drove me nuts but they assured me that all things were going to stop. As for my payment plan, they took money out automatically. They would contact me every now and then to ask me how things are going or if I had any questions. Their customer support was terrific. I would recommend Pacific Debt to anyone that's having problems like I was. It's a great alternative compared to bankruptcy. Everything has been settled. On the whole, my experience with Pacific Debt was fantastic.

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    Reviewed May 6, 2017

    I’m a single mom who has two jobs, I have a daughter in college and I was spending $800 a month alone and I was sinking in debts. But I work, it’s not like I sit back and eat bonbons all day. When I heard about Pacific Debt, I was lying in bed and I was crying and this advertisement came on the radio. So I called them and started getting some information and I work in law enforcement so I said, “this is a scam. I don’t think this is right.” I started searching on the internet and I said, “well, I know that they’re a real company” but then I Google what’s the number one in the business and I think Pacific Debt might have been number two and the main reason I went with Pacific Debt is because they are credited through the BBB.

    At first, I send in all the creditors. At that point, when I first contact Pacific Debt, I was not behind on any payment and I was not getting any letters from creditors. They set up an account with me for Crossroads and tell me this amount each month. Once I start getting the letters saying I was late and all this stuff, then that’s when they started dealing with the creditors.

    I’ve been setup for three years and I’ve been in the program for 8 months. It worked because it's lower. I’m paying half of what I was paying out and they have made settlements with two of my creditors. I’ve gotten emails about deals or settlements with two creditors. Everyone from the very initial phone call until now has been very professional, courteous and informative. I have not had one bad experience with Pacific Debt. For my payment plan, they gave me a number and said, “Would that be okay?” and I said, “It’s better when I was paying out” but I said, “yeah.”

    My personal account manager was very knowledgeable and informative. I haven’t needed her for anything but everyone has talked me through this process because I have been very skeptical of them. They’re all very nice and patient. That’s definitely a good thing to have, patience. Especially for something like this. And they’re right because I’m on law enforcement, cops calm me down. To other people, they make them nervous and they do what is asked all the time. To be honest, it’s just an everyday thing but this is new to me so they had to calm me down.

    I’ve been talking to several of my friends about Pacific Debt because they are in the same situation I am. Pacific Debt can help. We’re paying the money back to our creditors but we’re not paying all that interest rate, it’s a fact. I have been recommending them to people. It’s been a positive influence on my life. I’m still stressed about money because loss happened but not after this. I’ve had a positive experience and I’m so glad I called them.

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    Reviewed May 5, 2017

    Ten years ago, I got in debt consolidation program and was not a really help. So I was worry the same will happen with this Pacific program. I was wrong. I can see huge difference. The debt really got cut. Really happy in the program and the way they manage it.

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    Reviewed May 5, 2017

    Pacific Debt has a higher rating from the personal reviews of people that have used them in the past. The debt consolidation they provide for me is still ongoing and I’m midway through it. It's been very well and I don’t have any complaints. My account manager is always there when I need her. It’s very easy to communicate and phone calls have been very timely. The time that she takes makes you feel more like friends than business. I've been completely satisfied with it. It's very affordable and the cost is built within the payments that I'm making. You could not go wrong by using them, I've never done this before but I've had very good reports.

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    Reviewed May 4, 2017

    We did an internet search and reviewed a few different companies and Pacific Debt had the best record. They provided credit card consolidation for us. The only thing I had to do was enroll and get them all the information and paperwork for each of the accounts that we wanted, so that they could go through and determine what they could save us as far as getting that paid down and how quickly we could get it paid down.

    Carly was our personal account manager and she was great. It took us a little while to get her because they were looking at different things before they would assign her to us. But once they did, she was fantastic. She was proactive with everything that we wanted to do. And when I called and did not get her, I got her voicemail. She returned my calls in a prompt manner. The only thing that it came down to was her dealing with a few of the accounts that we had. They didn't end up getting the results that we ultimately wanted. Her hands were tied in a lot of what they were willing to do. So, that doesn't necessarily fall back on Carly. We are not happy with two accounts that didn't get settled for less than what we have but that's the only thing.

    For our payment plan, they asked for what we feel comfortable paying in a month, where we wanted to fall with what our total was and how quickly we wanted to get that paid off. The quality of service met our expectations. There were a couple that didn't but overall, what we signed up for and what we received was right on par. If someone were in the same situation as ours and making minimum payments in paying interest and paying penalties at some point, this was wonderful. It's going to take us a little bit to get back on track as far as the credit rating is concerned. But we are heading that way.

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    Reviewed May 3, 2017

    They have done their job well as stated but going into this I thought my creditors would be contacted immediately with a set payment plan but instead your account sits there incurring interest charges and ruining your credit rating. If I had understood how this would work I could have done it myself. Also it has never been clear what I am paying them for their service. It is very vague which concerns me.

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    Reviewed May 3, 2017

    I had five credit cards that Pacific Debt told me to stop paying. I set up a deal with them where I gave them all the money and then they negotiate the accounts down. All the accounts have been settled so all that's left is I finish out the payments to Pacific Debt. I have about $1,200 bucks left that they just keep taking out of my account monthly. The people from Pacific Debt tried to answer my questions and kept me posted with the progress of the various accounts and if the accounts accepted our offers. For the payment plan, they came up with a number and said, "Hey, can you afford $270 a month?" I said, "Sure." And they responded, "This is going to be your payment for the next two years. Welcome aboard."

    It's been an educational process where I'm an expert now so I can explain it to any of my children, friends or colleagues that have questions about it. I hear these advertisements on the radio and my blood pressure goes up because they said, "Yeah, we can lower your debt." That’s their hook for you to join the program, but it's not the truth. You're still going to have to pay the whole balance, it's just that Pacific Debt gets the other half.

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    Reviewed May 2, 2017

    They have really helped me get my Debt in line. At first it seemed like it took too long to get going but once the first six months went by it got going great and they made great deals in my behalf. Thank you so much for being in my corner and really making a difference in my life.

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    Reviewed April 29, 2017

    Pacific Debt has been very helpful with our debt consolidation and has been informative with the whole process, making sure that we understand the stages as they develop. They have helped us save about half on our outstanding debt. My husband and I are very thankful for what they have done for us.

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    Reviewed April 29, 2017

    I can't say enough about Pacific Debt. From the beginning to the end they did everything and more that I expected. They were always professional and no matter how many times I called them they always got back to me right away and answered any questions I had. I would highly recommend them for anybody looking for a debt consolidation company. They are top-notch.

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    Reviewed April 29, 2017

    I had credit card debt, so I had debt consolidation from Pacific Debt. They seemed to be the most legit one from what I read up on websites. It's my first time doing this, so the cost in relation to the quality of service is reasonable. I'm still enrolled and so far, it has helped me with my debt. My account manager was up to date and she's available anytime I need here. If she's not available, she calls me right away when I leave a message. I feel comfortable working with her and she's excellent. Knowing that my debts are being settled, it's a less of a worry for me. They're reliable and I get updates as soon as I'm supposed to. I hope to get through it as soon as possible but it's going great and I would recommend it.

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    Reviewed April 28, 2017

    As far as the people they were great to talk to. It was the fact that it affected my taxes greatly. Also the effect it has on my credit score. And I was under the assumption that the amount I was paying every month covered the settlement fees. But when they came out to be almost as much as what I was saving it didn't make sense to me to keep in with the program.

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    Pacific Debt Relief
    Response from Pacific Debt Relief

    Angela, thank you so much for your review. We value all consumer feedback. We are glad you had a great experience with all of our staff and wanted to follow up on your concerns.

    1) Credit - we are upfront about the fact that your credit score will go down most likely when you enroll in a debt settlement program. We also re-review this with our clients during our Welcome / QA Call just to confirm everything was explained to you properly during the enrollment process.

    2) Taxes - we aren't tax advisers and we review this during the scripted portion of the enrollment process that their might be tax consequences of debt settlement. Keep in mind, you typically only pay your marginal tax rate based on the amount saved. Additionally, fees paid to PDI or to escrow can often be deducted against the savings.

    Additionally, to your last point about total savings, we feel it's important for consumers to compare their savings, not to the principal balance of what is owed at the beginning, but to the total repayment with interest on the debt. $20,000 in credit card debt can easily inflate to $30, 40 or 50k with interest.

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    Reviewed April 28, 2017

    I am so impressed w/ PDI. They have made the debt consolidation process so easy and effective. You do have to be patient while they work out their deals but it has been a life-saver for me and my family. I know I probably drove them all crazy when we first started last year but they were professional and honest with me from the start. I recommend them highly!

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    Reviewed April 28, 2017

    My representative, Shonna **, has been of great support to me. She is in constant contact with me to assure that I know what's going on with my account. I am happy to have her taking care of my case and keeping me informed so I may be assured everything is in control. Thanks to her, I know I will soon be out of debt!

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    Reviewed April 28, 2017

    She (Shannon **) wouldn't listen to me. She would keep on trying to make me do some old accounts that I said I didn't want to do. She would keep on and on after I told her no. She kept sending e-documents for me to sign on those accounts after I said no. She got mad. It was like I worked for her not her working for me. She would lie about things, like when they sent me my last money that I had in my account, she, or someone, sent me two checks, both different amounts, and they took one of them back and she told me that she told me the amount that I was suppose to get back, which is a lie. I never spoke to her. I had no idea how much money I was suppose to get back. I still think someone got some of my money.

    Ms. ** didn't do much on my account. I wouldn't hear from her for a month at a time. I always had to call her, which she was never there. I trusted her but she never told me about what she was doing for me. I still don't know. She didn't like me from the start and she let me know. She didn't do nothing for me that I know of. I know all my money went somewhere??

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    Reviewed April 28, 2017

    This is a great program that is willing to help you with your debts. I think the process itself is off. For example, they divide the money and decide to paying them all. I figure, if you have the funds to pay one off, focus on that but then again I'm the one using them for my debts. I would recommend them to anyone who needs them.

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    Reviewed April 28, 2017

    They have been great! They have saved me financially by helping me put together a monthly plan that was within my budget. When I had rough months they were able to help me out. They have saved me a TON of money and I am almost debt free!

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    Reviewed April 28, 2017

    My experience with Pacific Debt has been satisfying. Not many people follow up like they say they would, Pacific Debt has proven to be effective in negotiating my credit card rates. Even though I hope to never have to use their services again, I definitely recommend them.

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    Pacific Debt Relief Company Information

    Company Name:
    Pacific Debt Inc.
    Company Type:
    Private
    Year Founded:
    2002
    Address:
    750 B St., Ste. 1700
    City:
    San Diego
    State/Province:
    CA
    Postal Code:
    92101
    Country:
    United States
    Website:
    www.pacificdebt.com