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OneMain Financial Reviews

formerly Springleaf Financial

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About OneMain Financial

OneMain Financial offers personal loans online, by phone and in person at nearly 1,300 branches across 44 states. You can use OneMain loans for emergency bills, a vehicle, home improvement, debt consolidation, medical bills or nearly any other purpose. Loan amounts range from $1,500 to $30,000, and OneMain states funds may be available as soon as one hour after closing. It takes about five minutes to get prequalified, with no effect on your credit score. OneMain also offers three credit cards, called BrightWay, to a limited number of customers. The company says it will be expanding card availability to more customers soon.

Pros
  • Flexible term lengths from 24 to 60 months
  • Secured and unsecured loans and credit cards
  • Loans from $1,500 to $30,000
Cons
  • Charges an origination fee
  • Credit card products are limited to select customers
  • Services restricted in six states

OneMain Financial Reviews

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    Page 9 Reviews 1240 - 1440
    Verified purchase
    Loan Process

    Reviewed Dec. 4, 2015

    I was satisfied with Springleaf at the time I do business with them by taking a loan and solved my problem then paid them back.

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    Verified purchase
    Staff

    Reviewed Dec. 4, 2015

    I wasn't aware of the options of not having insurance, felt it was part of loan approval. Heather did a wonderful job and was very professional. I may have misunderstood the terms of the insurance issue, I'll take that responsibility.

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    Verified purchase

    Reviewed Dec. 4, 2015

    I've rarely had anything but great experiences with Springleaf in over 20 years of doing business with them.

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    Verified purchase
    Customer ServiceLoan Process

    Reviewed Dec. 4, 2015

    My experience was wonderful. I will continue to use SpringLeaf for all my financial needs. I would recommend a million times over. Customer service is wonderful.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 4, 2015

    Staff provided great customer service.

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    Verified purchase

    Reviewed Dec. 4, 2015

    Anytime I have a financial need Springleaf seems to be able to help me. I have been treated very well by all the associates at the Springleaf in Mansfield.

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    Verified purchase
    Customer Service

    Reviewed Dec. 4, 2015

    I was very happy to work with Springleaf. They have great customer service and always help me when in need. Thanks.

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    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed Dec. 4, 2015

    The process was fast and simple! Vicky @ the Raeford Rd Fayetteville, NC (next to Harris Teeter) location was super friendly and made the process smooth. The manager even came in to introduce himself. I like the way they do business!

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Dec. 4, 2015

    Very kind people...fast and friendly. Deserve kudos for their Customer service.

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    Verified purchase

    Reviewed Dec. 4, 2015

    Provided extra cash to pay some needed bills.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 4, 2015

    Great customer service. Kind, represented, helpful, friendly & open.

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    Verified purchase

    Reviewed Dec. 4, 2015

    Help me consolidate bills and fix my truck.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Dec. 4, 2015

    Fast friendly service!

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    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Dec. 4, 2015

    Very quick and easy and great customer service.

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    Customer ServiceStaff

    Reviewed Dec. 4, 2015

    We applied 7 days ago for debt consolidation. The hard pulls are on our credit reports. It says they will contact us in 1 business day, but we have yet to receive any phone calls from the Enid branch. Even if it's to say "no", that's better than just being ignored! Unprofessional. Now we have Inquiries for nothing. Thanks Springleaf.

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    Verified purchase
    Staff

    Reviewed Dec. 4, 2015

    I am very pleased with the help and kindness I was shown. They have always been great to work with.

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    Verified purchase
    Staff

    Reviewed Dec. 4, 2015

    I had a time crunch issue and my representative was very helpful in staying within my needs. We did most of the paperwork before I even entered the office.

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    Verified purchase
    Punctuality & SpeedStaffTransparency

    Reviewed Dec. 4, 2015

    The people were so nice and friendly and they took the time to explain everything about my loan and they were fast as they knew what they were doing. I would tell anyone looking for a loan to go to Springleaf to get a loan.

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    Verified purchase
    Punctuality & SpeedLoan Process

    Reviewed Dec. 4, 2015

    I had an awesome experience. The process was very fast. Thanks so much.

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    Verified purchase
    Loan Process

    Reviewed Dec. 4, 2015

    My loan from Springleaf really help with some bills that I wanted to close out before the new year and a little shopping as well. I'm happy to say that they were my first choice and that a great choice.

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    Verified purchase
    StaffLoan Process

    Reviewed Dec. 4, 2015

    Loved every minute of my loan. They helped my family tremendously. We have done business with them for a while and will always do business with them. A+++ for everything!

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    Verified purchase
    Staff

    Reviewed Dec. 4, 2015

    The Santa Fe, NM branch has very helpful and understanding employees.

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    Verified purchase

    Reviewed Dec. 4, 2015

    I have cancer. My car heater went out in the car. It cost 500.00 to get fix. I need the car for Chemo treatment and doctor visit. I call Springleaf. They combined a loan so I could at least see daylight. Still need a little more but with the Help of the Lord he will make way for me.

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    OneMain Financial
    Response from OneMain Financial
    Hi Elizabeth,
    We are truly sorry to hear about your diagnosis. We will have someone from our Executive Office of Customer Care give you a call to discuss your account.
    Thanks,

    Alex

    Verified purchase
    Online & App

    Reviewed Dec. 4, 2015

    Went in, ask about a loan, Miss April took the app, explained what she could do, and got approval and got it done. Would recommend anytime.

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    Verified purchase
    Punctuality & SpeedLoan Process

    Reviewed Dec. 4, 2015

    Pleasant, convenient, quick process. Will definitely consider using their services again in the future.

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    Verified purchase
    Loan Process

    Reviewed Dec. 4, 2015

    Great place to get a loan.

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    Verified purchase
    Staff

    Reviewed Dec. 4, 2015

    I was in some financial debt and they helped me pay off my bills so I could have peace of mind. They were very understanding. They did exactly what they said they would do and it made me feel special.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Dec. 4, 2015

    Always there when I need some help. Great people to do business with. Always pleasant no matter what time of day I do business with them. The homemade snacks they provide are always welcome. Merry Christmas to all.

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    Verified purchase
    Loan Process

    Reviewed Dec. 4, 2015

    Springleaf is a great place to apply for a loan.

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    Verified purchase
    StaffLoan Process

    Reviewed Dec. 4, 2015

    Perfect place to try and acquire a loan with less than perfect credit. The staff treats you with the utmost respect. And the money can be transferred into your bank account the next business day!

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    Verified purchase
    StaffLoan Process

    Reviewed Dec. 4, 2015

    Springleaf was quick in approving my loan and the closing process was very easy. The representative was very helpful.

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    Verified purchase

    Reviewed Dec. 4, 2015

    My sister Lorena fell in a coma. She has 3 children. One is autistic. I've been in Family Law and Probate Court this year trying to save my sister, her children, and their home. This loan was available in my time of crisis. Thank you Springleaf!

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    OneMain Financial
    Response from OneMain Financial
    Hi Rebecca,
    We wish all the best for your sister and her children at this time. Our thoughts are with you.
    All the Best,

    Alex

    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 4, 2015

    Everyone at Springleaf in Lebanon, VA is awesome. Friendly workers and very professional. Always there to answer all your questions and always with a smile. Thank you.

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    Verified purchase
    Loan Process

    Reviewed Dec. 4, 2015

    Had a great experience, I would recommend my friends and family to go there.

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    Verified purchase
    Staff

    Reviewed Dec. 4, 2015

    The people were very helpful and answered all my questions fully. They helped me in a time of need. While I hope I never have to borrow again I know that if I do, Springleaf would be my first choice.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 4, 2015

    They are well trained, friendly, informative and customer service is beyond 150%. Love working with them all at the Lexington Branch off Main 29072.

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    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed Dec. 4, 2015

    The customer service is wonderful and you can really tell that they want to help out anyone who comes in to the store any way they can to make sure they get approved for a loan. They smile and greet you every time you walk in the door like you're their favorite customer. When I applied for a loan they were quick on getting it processed and getting the answer to me on if I got approved or not. I would recommend applying for a loan through Springleaf to anyone.

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    Verified purchase
    Loan Process

    Reviewed Dec. 4, 2015

    There are times when no matter how you plan and execute, things just go array. With this loan I was able to pay off a VERY high financed loan, and 2 pay day loans. Now will breathe into 2016 with monies left in my account! Thank you for new hope!

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    Verified purchase
    Punctuality & Speed

    Reviewed Dec. 4, 2015

    Laura ** did a fast and excellent job. I would recommend her to anybody.

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    Verified purchase

    Reviewed Dec. 4, 2015

    My husband was laid off from his job. We already had an account with Springleaf. So we thought if we got all our bills together and get a loan from Springleaf to pay those off then it would help us to be able to pay utility bills and have money to buy food and put gas in the car so I can go to work. It only raised my bill a few dollars. Now we can make it through the month a whole lot better. Thank you Springleaf.

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    Verified purchase
    StaffLoan ProcessTransparency

    Reviewed Dec. 4, 2015

    I will highly recommend Springleaf to others. My past experiences have been very positive. The staff in the West Jefferson branch are very nice, personable, knowledgeable and make you feel comfortable. My loan application was explained in detail and it was a simple procedure. I'm very satisfied with the service I received and will continue to do business with our branch of Springleaf.

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    Verified purchase
    Customer ServiceOnline & App

    Reviewed Dec. 4, 2015

    The application was quick and easy, quick response.

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    Verified purchase
    Staff

    Reviewed Dec. 4, 2015

    I like the people that work in the Mattoon office, but the company ties their hands when it comes to doing loan apps. They know the people that come into the office to redo a loan.

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    Verified purchase
    Staff

    Reviewed Dec. 4, 2015

    Great people to do business with.

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    Verified purchase
    Staff

    Reviewed Dec. 4, 2015

    Always has been very helpful.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Dec. 4, 2015

    Great staff and very helpful in finding out also our credit score. Qualified quickly and actually for more than needed.

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    Verified purchase
    Loan Process

    Reviewed Dec. 4, 2015

    I have had emergency situations come up and needed car repairs and they have helped me a lot. I highly recommend anyone get a loan with Springleaf.

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    Verified purchase
    Loan Process

    Reviewed Dec. 4, 2015

    I have used many loan companies in the past, but Springleaf by far has been not only the best but also the easiest to work with. My monthly payments were low and I could not be happier.

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    Verified purchase

    Reviewed Dec. 4, 2015

    Springleaf is very easy to work with.

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    Verified purchase
    StaffLoan Process

    Reviewed Dec. 4, 2015

    We had a very good experience. Everyone was very helpful. We were able to get our truck repaired and have enough money left to have a good vacation.

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    Verified purchase
    Customer Service

    Reviewed Dec. 4, 2015

    Nothing short of the greatest service, customer service, and overall caring about my needs. Worked with the Beaufort, SC office, I must say that Ashley is the greatest.

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    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed Dec. 4, 2015

    I was impressed by how quickly I was approved for the loan and was out the door within minutes of electronically signing the paperwork. The staff was prompt and speedy! Would refer to family and friends if they wasn't already there!

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    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed Dec. 4, 2015

    My experience with Springleaf was nothing less than wonderful. I applied online and was approved in less than 4 hours. Although I didn't get what I applied for, the experience was professional and caring. Jenna, my rep I dealt with, was wonderful and prompt. I felt like I was talking to someone I knew for years. I would highly recommend this company.

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    Verified purchase

    Reviewed Dec. 4, 2015

    Loan was easy to apply for over the internet. The next day, a rep contacted me by phone and completed the application. I was able to pick up the money the next day. So easy and convenient.

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    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed Dec. 4, 2015

    The loan officer was very polite and patient with us. She was very quick and thorough when we were there. I highly recommend Springleaf, especially the Mattoon, Illinois branch.

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    Verified purchase
    Punctuality & Speed

    Reviewed Dec. 4, 2015

    Was able to get loan to fix my car. They also stayed after hours to accommodate our work schedule.

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    Verified purchase

    Reviewed Dec. 4, 2015

    The loan was to help pay some medical costs and to help out with the holidays.

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    Verified purchase

    Reviewed Dec. 4, 2015

    When no one else would work with me to get a loan Springleaf was there for me. My husband was ill for many years due to brain cancer. When he died I lost my home, my high paying job, almost everything due to medical cost. Along with the loss of the material things I lost my A-1 credit and my dignity. No one would help me except for Springleaf. I am blessed to have found this company.

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    Verified purchase
    Loan Process

    Reviewed Dec. 4, 2015

    Great service, easy loan process.

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    Verified purchase
    Customer Service

    Reviewed Dec. 4, 2015

    Very satisfied. Good customer service.

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    Verified purchase
    Loan Process

    Reviewed Dec. 4, 2015

    My overall experience was great and I would go back to Springleaf financial for any of my future financial needs and I would also recommend family and friends.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Dec. 4, 2015

    I received fast, friendly and courteous service by the employees of Springleaf. I would definitely recommend them to others.

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    Verified purchase
    Punctuality & SpeedLoan Process

    Reviewed Dec. 4, 2015

    This loan helped me catch up with bills at a critical time. I have borrowed from Springleaf three times now and it has been a pleasure each time. Thanks.

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    Verified purchase
    StaffRates

    Reviewed Dec. 4, 2015

    Received loan. Was great service and rate. People honest and very helpful.

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    Verified purchase
    Customer Service

    Reviewed Dec. 3, 2015

    Upon applying for the loan Springleaf gave me an answer the same day. I was able to pick my check up and cash it. The payments are so affordable. The lenders are so pleasant.

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    Verified purchase
    Loan Process

    Reviewed Dec. 3, 2015

    You need a loan, go to Springleaf and you will get great service.

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    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed Dec. 3, 2015

    The staff, namely Maria and Donovan, were extremely helpful with trying to assess my needs to help me determine the best option for me to take. They were both open to trying different loan terms without giving me any attitude or diminished customer service. When I went in to do the last of my paperwork, Maria was very helpful and readily willing to answer all of my questions. Overall the experience was good and I would definitely recommend them to others.

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    Verified purchase
    Staff

    Reviewed Dec. 3, 2015

    A+++! Wonderful people to do business with. They are upfront honest and do not beat around the bush about anything. They do not view you as another account number or credit score. They really are compassionate and understanding even if you do not have perfect credit.

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    Verified purchase

    Reviewed Dec. 3, 2015

    This company has help me get back on my feet and I am very thankful.

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    Verified purchase
    Staff

    Reviewed Dec. 3, 2015

    Great people skills, great communicator. Overall, he's always a pro!

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    Verified purchase
    Loan Process

    Reviewed Dec. 3, 2015

    After a few blips the process was super easy. I am grateful for Springleaf.

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    Verified purchase
    Staff

    Reviewed Dec. 3, 2015

    Have no fear, Springleaf is by far the best to do business with. Very attentive to my needs and very caring about my situation. The entire staff is very professional and personal. They speak to me on my level and don't act like they "walk on water."

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    Verified purchase
    StaffLoan Process

    Reviewed Dec. 3, 2015

    The staff and process was professional and very organized.

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    Verified purchase
    Loan Process

    Reviewed Dec. 3, 2015

    Very pleased with the whole way Springleaf helped me to get this loan.

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    Verified purchase
    Loan Process

    Reviewed Dec. 3, 2015

    I am very happy with my experience and received the money I needed to have.

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    Verified purchase
    StaffRates

    Reviewed Dec. 3, 2015

    Ask for Jessica. She is so helpful. Everyone is very friendly there. If you have your paperwork (bills, check stubs, etc.) you can be in and out of there in 30 minutes. The only thing is the high interest rates. I think it should be lowered if you have many loans with them and no red flags over the past 3-5 years. I realize it's based on previous credit but after having so many loans and never had a red flag you should be credited a little for that effort. That is why I get the loans to improve my credit.

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    Verified purchase
    Staff

    Reviewed Dec. 3, 2015

    Springleaf is very easy to work with and the staff are very friendly.

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    Verified purchase
    StaffLoan Process

    Reviewed Dec. 3, 2015

    I have had 3 Loans and always been outstanding staff as well as my loan status with them has always been great history to always go back for more. I would recommend Springleaf to all my friends and family.

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    Verified purchase

    Reviewed Dec. 3, 2015

    Just wanted to say thanks.

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    Verified purchase

    Reviewed Dec. 3, 2015

    Springleaf has been great with helping me get my loans and have been great whenever I have had questions.

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    Verified purchase
    Rates

    Reviewed Dec. 3, 2015

    Your interest rate is high. The reason for the loan was so I would not have to make a payment until January. I needed the money because my daughter had a deer hit her car and we have to get another one. Thanks for your help.

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    Verified purchase
    Staff

    Reviewed Dec. 3, 2015

    It's the loan rep that brings me back again and again. Cindy is wonderfully helpful, kind and patient!

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    Verified purchase
    Staff

    Reviewed Dec. 3, 2015

    Excellent service, always very friendly. Tells me what to bring to them and they handle the rest. I have had several loans from Springleaf and they have always been for me. This is not just one person but the whole office. They treat you like family. They need a star, all of them.

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    Verified purchase
    Punctuality & Speed

    Reviewed Dec. 3, 2015

    Anytime I needed a loan Springleaf has always approved me, even with an average to a little below average credit rating. I've always paid bills on time or early and because of this I can always depend on Springleaf for my financial needs when I get in a jam or just need a little extra spending money for whatever occasion.

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    Verified purchase
    Staff

    Reviewed Dec. 3, 2015

    The staff was very helpful and very pleasant. I would recommend a friend or family member.

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    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed Dec. 3, 2015

    Wanted to find someone who would help me consolidate some credit cards. I was haven't any trouble paying them just wanted one payment. Springleaf helped with that, saving me money each month. Very nice and prompt working with and getting the loan done.

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    Verified purchase

    Reviewed Dec. 3, 2015

    Help in catching bills up. It payed some bills that I would probably have paid the next month and kept me from being behind.

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    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed Dec. 3, 2015

    I have got nothing but great help whenever I need it from them. I am very happy with all that they do and will refer them to all my friends and family. Every time I call them with any questions, they are willing to answer all my questions and I really am glad to have all this experience while getting a loan.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan ProcessTransparency

    Reviewed Dec. 3, 2015

    Springleaf has by far the most excellent customer service around. Always professional and courteous. Getting a loan through Springleaf was fast and easy. They walked you through each step. I know that if I have any questions about my loan the supportive staff will be there to answer my questions. A job well done Springleaf! This is one happy customer.

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    Verified purchase
    StaffLoan Process

    Reviewed Dec. 3, 2015

    I was very satisfied with the way the loan officer conducted the loan transaction and I was pleased with the friendliness of all the employees and their eagerness to meet my needs. I was able to pay off a debt with the loan to free my account for extra cash. I will definitely refer Springleaf to some of my friends in the future.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Dec. 3, 2015

    Very professional & courtesy, quick response to all my questions & took care of my needs...

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    Verified purchase
    Staff

    Reviewed Dec. 3, 2015

    Whenever I'm in need of a loan I give the local office a call. Most of the time I hear back by the next day. They're always friendly and willing to help. I went in for a Christmas loan and they had cakes and cookies waiting for us and wished us a Merry Christmas. So if you are someone you know needs a loan send them to Springleaf. You'll be glad you did.

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    Verified purchase
    Loan ProcessTransparency

    Reviewed Dec. 3, 2015

    Soon as you walk in you feel comfortable the way they approach you and help you with your needs and your loan application. They explain everything to you carefully. I will recommend Springleaf to family members.

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    Verified purchase
    Customer Service

    Reviewed Dec. 3, 2015

    I obtained a loan through Springleaf in 2013. I was stupid and had obtained payday loans that were catching up with me. My credit was not that great and I called Springleaf to see if they could help me get a loan to pay them all off and they did!! Saved me hundreds of dollars a month. Plus, it has helped me improve my credit! Thank You Springleaf!!!

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    Verified purchase
    Staff

    Reviewed Dec. 3, 2015

    They have always made me feel welcome and have been not only professional but caring as well. I recently switched my car loans to a Credit Union because of the rate available to me, but I still do short term business with them and I will continue to do so and recommend them to people I know. I have been with them since 2001.

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    Verified purchase
    Staff

    Reviewed Dec. 3, 2015

    They were very helpful when I need the loans. If anyone of my family and friends need loans I will tell them to go there.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Dec. 3, 2015

    Quick and easy to apply. Received our check in a couple of days. People were so friendly. This was our second time to get a loan with Springleaf. Paid off our first loan early with no penalties. Will definitely be using again.

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    Verified purchase
    Customer Service

    Reviewed Dec. 3, 2015

    Springleaf at Tillmans Corner branch in Mobile, AL provides exceptional customer service.

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    Verified purchase
    Customer Service

    Reviewed Dec. 3, 2015

    Springleaf was there when I needed them, and they have always been there when I needed them. Pam and Belinda in the State College office are especially consumer-oriented, and if I need to borrow in the future, I would call Springleaf again.

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    Customer Service

    Reviewed Dec. 3, 2015

    At this point I'm not sure who to be upset with, Credit Karma or Springleaf. Like others I was turned down by Lending Club, then they suggested SpringLeaf. Who per Credit Karma I had a "good chance" of being approved. Guess what.. I wasn't, unless I used my vehicle as collateral (I have no late payments on any of my accounts). Since I declined the lady suggested I try another company (are they all in this together). I did and of course they ran my credit report AGAIN (even though she said they'd call her and not to worry). Declined! So now thanks to good ole Credit Karma and SpringLeaf I have no chance of getting a loan since my credit report has been run so many times!!

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    Verified purchase
    Staff

    Reviewed Dec. 3, 2015

    GREAT SERVICE! Highly recommend.

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    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed Dec. 3, 2015

    The complete experience was quick and easy. The Manager that I worked with at the Oxford, AL location was very helpful and professional.

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    Verified purchase
    StaffLoan Process

    Reviewed Dec. 3, 2015

    We had a very pleasant experience. Everyone was friendly, helpful and it was not a complicated issue but easy and simple.

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    Verified purchase
    StaffLoan Process

    Reviewed Dec. 3, 2015

    I am very happy to have chosen Springleaf for my loan needs, they are very professional and work through the process with you explaining everything in detail so you understand all aspects of your loan. They treat you like family and not just another customer.

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    Verified purchase
    StaffRatesTransparency

    Reviewed Dec. 3, 2015

    They've treated me very well. I will suggest for anybody that needs a loan to go talk to him. They're really friendly. They explain everything. They treat you like family so if you really need a loan go talk to him and see what they can do. The interest rate might be a little high but it makes it go a little easier when they can help you where nobody else can give him a chance. Talk to him and explain everything to them. They will do what they can to help you.

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    Verified purchase
    Loan Process

    Reviewed Dec. 3, 2015

    I would like to comment on the excellent treatment of getting a new loan that paid off my current loan with Springleaf and consolidating it with my car loan. It was

    a pleasant experience.

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    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed Dec. 3, 2015

    Professionalism and quick service were the main two services that I was highly satisfied with them. The teamwork the two gentlemen helping us with my loan was great to see and were so polite.

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    Verified purchase

    Reviewed Dec. 3, 2015

    Glad to be a customer at Springleaf.

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    Verified purchase
    StaffLoan Process

    Reviewed Dec. 3, 2015

    I highly recommend this financial institution to my family, friends and colleagues. Due to a long-term illness of my husband and loss of income I feel very blessed to have had the opportunity to obtain a loan that greatly helped my financial issues. The employees and manager were awesome.

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    Verified purchase

    Reviewed Dec. 3, 2015

    Yes I would refer my friends to Springleaf for a personal loan if they need it. Consumer service was awesome and helpful.

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    Verified purchase
    Staff

    Reviewed Dec. 3, 2015

    I went in there and I was treated like a queen. They listen to everything and made it work for me. Thank you so much.

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    Verified purchase
    Punctuality & SpeedStaffLoan ProcessTransparency

    Reviewed Dec. 3, 2015

    I had an excellent experience in obtaining a loan from Springleaf. They were all very professional, kind, and gave excellent service. Everything was explained in clear layman's terms to me! I would recommend Springleaf to family and friends! I know they helped me with my financial needs at a critical time in my life!

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    Verified purchase

    Reviewed Dec. 3, 2015

    Springleaf was willing to work with us even though our credit is currently not as stellar as we'd like. Thank you, Jason, for being respectful to our situation.

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    Verified purchase
    StaffLoan Process

    Reviewed Dec. 3, 2015

    If you are looking for a great loan and a wonderful, knowledgeable staff Terry and the employees at Springleaf will take care of you!!

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    Verified purchase
    Rates

    Reviewed Dec. 3, 2015

    The only thing I was disappointed in was I wanted to write checks out on our own checks and when we changed something I don't remember it raised the rate.

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    Verified purchase
    Punctuality & Speed

    Reviewed Dec. 3, 2015

    Fast and easy to get approved. Money on the spot.

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    Verified purchase
    Transparency

    Reviewed Dec. 3, 2015

    I had been switching money back and forth between my two banks and didn't realize my ACH(s) would take so much out of my account. Became overdrawn about $650 and the month wasn't even half over. I panicked because I knew I'd get eaten up in penalty fees. I borrowed enough money to bring my account up to date and now I'm relaxed/relieved I was able to avert a monetary catastrophe with the help of Springleaf. Thanks again for not judging me!!

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    Verified purchase
    Staff

    Reviewed Dec. 3, 2015

    Great service by Katlyn.

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    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed Dec. 3, 2015

    I was approved over the phone the same day and closed the next day. Very easy closing process. Very friendly and helpful staff.

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    Verified purchase
    Staff

    Reviewed Dec. 3, 2015

    The people that I have worked with have always been extremely helpful and friendly.

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    Verified purchase
    Staff

    Reviewed Dec. 3, 2015

    They do a good job.

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    Verified purchase
    StaffLoan Process

    Reviewed Dec. 3, 2015

    I was made feel comfortable and enjoyed talking with the guy who assisted me with my loan.

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    Verified purchase
    Customer ServiceLoan Process

    Reviewed Dec. 3, 2015

    The process was very easy, done over the computer, and a few calls over the phone. An appointment was set up to fill the paperwork out, was in and out in minutes with the money sent straight to my bank account.

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    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed Dec. 3, 2015

    Shay (sp) in Lawrenceville, GA was my auto loan specialist. He handled this loan as if it was his own personal loan. The assistance, patience and sincere caring provided has made me a customer for life. His customer care was way above par and if I ever have to secure another loan, he'll be the first I call. Customer service was the best I've seen and experienced in a long time!!

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    Verified purchase
    Rates

    Reviewed Dec. 3, 2015

    No one wants or likes to be in a position of needing help. Especially with interest rates as high as they are, but my interaction with Orlando at Springleaf was so pleasant and professional. It made the pain of needing this easier to bear. Thank you.

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    Verified purchase
    Staff

    Reviewed Dec. 3, 2015

    Springleaf is very courteous. They got my loan finished while I was on my lunch hour. Very efficient company. Well pleased.

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    Verified purchase
    Customer ServiceLoan Process

    Reviewed Dec. 3, 2015

    I needed money quickly and did a search online for companies that were recommended by others in need. Springleaf had the highest ratings so I gave them a call and have been smiling since. The money was a lifesaver and the process was simple and quick. I definitely recommend Springleaf based on my experience.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 3, 2015

    Customer service is excellent. Friendly and experienced staff to assist and answer questions.

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    OneMain Financial
    Response from OneMain Financial
    Hi Sharon,
    I see you have rated us with one star, yet you have written a positive review. Perhaps this was done by mistake? If not, please don't hesitate to reach out to us at executive.customercare@springleaf.com. We'd like to get your feedback.
    Thanks,

    Alex

    Verified purchase
    StaffRates

    Reviewed Dec. 3, 2015

    I recommend this to anyone who is trying to get a first time loan. Their interest is great. They are very professional. They show that they are here to help you. Also if you are trying to improve your credit, they will provide the best options for you. Plus they have a great auto insurance plan.

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    Verified purchase
    Staff

    Reviewed Dec. 3, 2015

    We had a wonderful experience with Springleaf, pleasant staff, accommodating and professional.

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    Verified purchase
    Staff

    Reviewed Dec. 3, 2015

    Good professional staff, eager to help. Friendly, nice, and personable yet knowledgeable. I recommend highly.

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    Verified purchase
    Staff

    Reviewed Dec. 3, 2015

    The best company I have ever dealt with. Very friendly service and helpful. I will do business here again. Would refer to all of my friends and family members. They helped me out when no one else would even give me a chance. The next time I need anything, I will call Springleaf.

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    Verified purchase
    StaffLoan Process

    Reviewed Dec. 3, 2015

    The process is very easy and the staff is very professional.

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    Verified purchase
    Punctuality & SpeedStaffLoan ProcessTransparency

    Reviewed Dec. 3, 2015

    The Springleaf staff were friendly and very helpful. They walked me through the loan process step by step. My paperwork was ready for me when I walked through the door. That is a blessing for me since I have a very busy schedule. I liked the way I was treated.

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    Verified purchase
    Loan Process

    Reviewed Dec. 3, 2015

    Springleaf Financial has been a very good loan co. Every time I needed a loan, they seemed to do all they could to help me and usually did. If & when I ever need a loan, Springleaf will be the one I come to & will recommend to anyone I know that is looking for a loan.

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    Verified purchase
    StaffLoan Process

    Reviewed Dec. 3, 2015

    The loan was easy to get and the people who work there is nice and understanding.

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    Verified purchase
    Staff

    Reviewed Dec. 3, 2015

    I have been a customer of Springleaf for over 10 years and I am very pleased with their willingness to accommodate my financial requests. Unlike other companies, I have never been given a hard time while requesting additional funds. They have never forgotten that I have been a loyal client with Springleaf and I will never forget that fact.

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    Verified purchase
    StaffLoan Process

    Reviewed Dec. 3, 2015

    The Springleaf branch in McMinnville is friendly and knowledgeable with a great regard for the clients. They make the experience a pleasure. Thank you Springleaf for all you have done for us!

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    Verified purchase
    Staff

    Reviewed Dec. 3, 2015

    I am very happy with the help that your company have provided me. When others did not help your company said yes and give me a chance. Thank you so much for the great customer attention. I got treated very professional.

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    Verified purchase
    Staff

    Reviewed Dec. 3, 2015

    I have had many loans in the past with Springleaf. Always a great pleasure to work with them...

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed Dec. 3, 2015

    The entire loan process was quick and easy, I was approved over the phone. Went to the office to electronically sign a couple documents and was leaving 10 minutes later. The staff was exceptional. Great customer service and very knowledgeable. Will definitely use Springleaf if I ever need another loan. Would recommend to everyone I know.

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    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed Dec. 3, 2015

    I want to say that Jesus went above and beyond to ensure I was comfortable and taken care of. He went out of his way to answer questions or help out anyway he could which is saying a lot because he is a very busy man. Jesus has made my experience with Springleaf exceptional. The money I received has helped me to do some bill consolidation which has helped out tremendously. Thank you!

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    Verified purchase
    Staff

    Reviewed Dec. 3, 2015

    You was very helpful.

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    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed Dec. 3, 2015

    Springleaf is a loan company I would recommend to anyone seeking financial help or advice. They handled my loan process so professionally and quickly and their office staff was so kind and pleasant.

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    Verified purchase
    StaffLoan Process

    Reviewed Dec. 3, 2015

    This is the second time I have used Springleaf to obtain a car loan and both times the experience was pleasant. The associates were extremely helpful and courteous.

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    Verified purchase

    Reviewed Dec. 3, 2015

    Springleaf financial come thru for me in a time that money was needed for a car repair at a very difficult time.

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    Verified purchase
    Loan Process

    Reviewed Dec. 3, 2015

    We had a great experience.

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    Verified purchase
    Customer Service

    Reviewed Dec. 3, 2015

    Great customer service and a great company that will work with you to try to figure out best options available.

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    Verified purchase
    StaffTransparency

    Reviewed Dec. 3, 2015

    The staff at the Jacksonville, FL location were very personable. They took their time to explain everything. When I left, I felt that I had made a good decision on choosing Springleaf services and I felt that I had made a new friend with the staff.

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    Verified purchase
    Punctuality & SpeedStaffLoan ProcessTransparency

    Reviewed Dec. 3, 2015

    Our loan officer was honest and reliable. She explained everything completely. The closing process was quick and easy.

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    Verified purchase

    Reviewed Dec. 3, 2015

    Got a loan.

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    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed Dec. 3, 2015

    Springleaf employees were friendly and knowledgeable. And made it quick and easy to obtain the loan I needed.

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    Verified purchase
    StaffLoan Process

    Reviewed Dec. 3, 2015

    The loan process was very easy and once approved the staff were awesome. Great work by everyone. Signing the loan was easy and direct deposit was great.

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    Verified purchase
    StaffTransparency

    Reviewed Dec. 3, 2015

    People were very professional and everything was explained to me so that I understood what I was getting.

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    Verified purchase

    Reviewed Dec. 3, 2015

    My credit is not the best but Springleaf was able to get me the money I needed on my first visit, and get me a payment I can afford. I have been able to get more money through the years as well. VERY HAPPY WITH MY SPRINGLEAF FRIENDS.

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    Verified purchase
    Staff

    Reviewed Dec. 3, 2015

    Services is great and workers are pleasant.

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    Verified purchase
    Loan Process

    Reviewed Dec. 3, 2015

    Was a good experience. Would recommend to other people.

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    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed Dec. 3, 2015

    The process was easy and quick, and the staff were very friendly.

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    Verified purchase
    Loan Process

    Reviewed Dec. 3, 2015

    The loan was easy to get and helped a lot.

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    Verified purchase

    Reviewed Dec. 3, 2015

    Needed some money for the holidays. Made appointment, was approved then told to skip December's payment. Yeah.

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    Verified purchase
    Customer ServicePunctuality & SpeedLoan Process

    Reviewed Dec. 3, 2015

    The times I have needed extra money for various reasons, after the first loan, I paid on time and by my 2nd loan I felt comfortable enough to call again and received my next loan promptly and without any unnecessary hoops to jump through. I appreciated their proficiency and promptness.

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    Verified purchase
    Loan Process

    Reviewed Dec. 3, 2015

    Very helpful in lowering my car loan payments & consolidating other bills.

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    Verified purchase
    StaffTransparency

    Reviewed Dec. 3, 2015

    I would definitely recommend Springleaf to others. My experience is with the branch in Springdale, OH. They have always been friendly, helpful, courteous, available and professional. I have had everything explained to me so there are no questions and been informed of what to bring with me so I am prepared. It's nice to go into a place of business and be relaxed and not scared. I do recommend.

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    Verified purchase
    Staff

    Reviewed Dec. 3, 2015

    This is a good company with people who want to help you.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Dec. 3, 2015

    I experienced fast and friendly service and would definitely recommend this company to anyone. I had damaged credit and thanks to Springleaf, I'm on my way to recovery!

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    Verified purchase

    Reviewed Dec. 3, 2015

    Your business helped me in a big way. Thank you.

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    Verified purchase
    RatesTransparency

    Reviewed Dec. 3, 2015

    Maria was very helpful with my needs and explain everything to me. I really enjoy talking to her and even though the interest is a bit high it was the lowest of all that I acquire about. SPRINGLEAF HELP ME IN MY TIME OF NEED.

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    Verified purchase
    Punctuality & SpeedLoan ProcessRates

    Reviewed Dec. 3, 2015

    Thank you to Scott and Mike for your efficiency and prompt service for this loan. Interest rate is a little high but fair terms and a manageable monthly payment. Will definitely see you guys for any future loan needs.

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    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed Dec. 3, 2015

    Customer service is always courteous and loan approval and signing is always completed in a timely manner. Highly recommend.

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    Verified purchase

    Reviewed Dec. 3, 2015

    It's a good place to get a loan.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 3, 2015

    Very easy to apply, quick reply, courteous and friendly. I felt no pressure. They treated me as if I was family. I have already suggested them to friends and family. Thank you.

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    Verified purchase

    Reviewed Dec. 3, 2015

    I feel respected and like a valued customer when I deal with SL, I am not just another account or number. I can count on them to always do all they can to accommodate my financial requests. They make all the processes as easy as possible and secure.

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    Verified purchase
    Staff

    Reviewed Dec. 3, 2015

    I have made new friends. Nice people who, really aim to help their customers.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 3, 2015

    Great customer service, they anticipated questions before I asked and were very courteous.

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    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed Dec. 3, 2015

    I applied online for an auto loan from Springleaf and we were approved by the next day so we went to the local office, which is only a few miles from my house and they immediately took us in to take care of all the paperwork to complete the loan. They made us feel very comfortable and welcome and answered all of our questions and had the loan complete in a short amount of time.

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    Verified purchase
    Loan Process

    Reviewed Dec. 3, 2015

    Awesome experience obtaining my loan. Was very pleasant.

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    Verified purchase
    Loan Process

    Reviewed Dec. 3, 2015

    Springleaf is awesome. They helped us by giving us a loan even with our less than perfect credit.

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    Verified purchase
    StaffLoan Process

    Reviewed Dec. 3, 2015

    Dealing with Springleaf, has been a great experience. The staff and crew are very helpful, friendly and concerned about my situation. I wouldn't deal with any other auto title loan company, besides Springleaf! Two thumbs up.

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    Verified purchase

    Reviewed Dec. 3, 2015

    Springleaf helped me catch up on some problems.

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    Verified purchase
    Customer Service

    Reviewed Dec. 3, 2015

    Have a great customer service, very polite and meet all my expectations. I recommend Springleaf to everyone I know. Thanks for your service.

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    Verified purchase

    Reviewed Dec. 3, 2015

    Everything is fine. Thanks.

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    Verified purchase
    StaffLoan Process

    Reviewed Dec. 3, 2015

    Excellent company with highly skilled professionals staff to assist you and your family with your financial services that fits your needs. A seamless, efficient closing and they offer the options of direct deposit, or providing you with a check and a nearby affiliate bank that will cash your check.

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    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed Dec. 3, 2015

    Very friendly. Was able to get the loan I wanted. Customer service is excellent. I would and have recommended Springleaf to family and friends.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Dec. 3, 2015

    These gals have got this loan thing to an art. They are fast & friendly and professional! They make it easy for my husband and I to get the funds we need!

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    Verified purchase
    Loan Process

    Reviewed Dec. 3, 2015

    I received great service with no hassle in obtaining a loan from Springleaf.

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    Verified purchase
    Staff

    Reviewed Dec. 3, 2015

    Everything was fine. From the manager on down. Handled professionally. Nice, friendly and helpful.

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    Verified purchase

    Reviewed Dec. 3, 2015

    I will continue to with this company.

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    Verified purchase
    StaffLoan Process

    Reviewed Dec. 3, 2015

    Since I apply for my first loan me and my husband were very pleased with the service and the personnel was very helpful.

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    Verified purchase
    Staff

    Reviewed Dec. 3, 2015

    Love Springleaf staff. Very helpful and knowledgeable.

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    Verified purchase
    StaffLoan Process

    Reviewed Dec. 3, 2015

    I am very pleased with my loan I received from Springleaf. I'd like to thank everyone who helped me to do this and I look forward to doing business in the future.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan ProcessRatesTransparency

    Reviewed Dec. 3, 2015

    Increased health problems combined with a 2008 failed economy made it necessary to sell my home and other assets and required that I draw upon my money market accounts and other savings to pay monthly bills. I cut every corner I could think of. My clothes were from friends and Goodwill. I signed on with SDGE which reported my expenditures and helped me control use of electricity. TWC worked with me as a special needs customer. When finally I needed glasses and dental work I took advantage of a cash back and rewards promotion and obtained a credit card from Chase Bank. I accomplished a balance transfer to pay off State Farm Visa in amount of $1,000. I very quickly returned to using that visa for necessities. I decided this year that with an approaching rent increase I could no longer afford to stay in the apartment I have enjoyed for four years.

    All the time I kept trying to pay off State Farm and Chase and kept current and within my zero interest promotion with Care Credit. It was clear in the last three months I could not sustain this. I was paying out $500 plus each month and going into the next months freedom card for food. I tried to consolidate with Chase and understand why I was rejected. My payment history was perfect. Never late, no misses. But I never paid down. In attempting to obtain a consolidation through Discover Card I was denied the balance transfer request but was approved for $1,000. This allowed me to get through essentials in November and obtain must do dental work in December. This is when I decided I should talk to Springleaf about increasing my loan amount.

    I did call and the representative was understanding and offered advice. I could indeed apply, but needed to come in person and initiate a new loan application, there was no time. As luck would have it, my service dog got very sick and I needed $263 for her antibiotic and vet visit. Back to discussing the original loan: My initial contact with Springleaf was by phone after receiving an offer in the mail. The representative, Amanda, counseled me for nearly an hour. She never pressured me, took time to explain why a consolidation might very well be accomplished for me with payments I could afford and why I should not be put off by the high-interest rate. I applied over the phone and received a customized loan. I made an appointment for the next morning.

    Amanda literally walked me through every step of the loan process. I receive hospital infusions each month and as a result of these I have some cognitive difficulties and visual problems. She made everything so easy. And, at the end of the application she wrote out every check, and every envelope and mailed them for me. She told me what amounts would show in my credit union account the following Monday. She told me when the three credit cards would receive the payments and in what amount. Every single thing Amanda told me would happen, happened.

    The entire experience with her that day, combined with getting online with my account and having contact with representatives who set me up with paperless billing, etc., well, this entire experience proved totally consistent with Springleaf's mission statement. I have such confidence I will succeed in my goals and that my financial life will again resume to rational spending and ability to set goals which are attainable. I thank everyone at my branch in San Diego and the Springleaf lending institution. Thank you for giving me the opportunity to help someone else work toward a decision to borrow through this company.

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    Customer Service

    Reviewed Dec. 3, 2015

    Very easy and short time without headache, just talk on the phone and go pick up money.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Dec. 3, 2015

    I have had two loans with Springleaf. The personnel are very helpful and I appreciate the attention given to processing my loans promptly.

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    Punctuality & SpeedStaffLoan Process

    Reviewed Dec. 3, 2015

    Great staff/people to work with, and ease of loan application and process at the 8440 Burnet rd., Austin TX office. They handled and treated me with the utmost respect and courtesy. The process was smooth and quick. Could not have expected it to be so smooth. Great company and people. Will be customer again.

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    Verified purchase
    Customer Service

    Reviewed Dec. 3, 2015

    Very easy to work with... Excellent customer service and can always count on them when I need a little extra cash.

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    Verified purchase
    Staff

    Reviewed Dec. 3, 2015

    The office I visited in Huntsville, Alabama was exceptional. The employees was very nice and very helpful. They informed me of all my options about the insurance, and everything else Springleaf has to offer. I was greatly pleased with the service, and I will recommend friends and family to Springleaf.

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    Verified purchase
    Loan Process

    Reviewed Dec. 3, 2015

    I have had a good experience with Springleaf Financial. I needed assistance to get my bills on track and Springleaf was able to provide this service. Thank you.

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    Verified purchase

    Reviewed Dec. 3, 2015

    I work outside underground construction; when the weather doesn't cooperate I cannot work so being able to receive a loan help when times are slow.

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    Verified purchase
    Punctuality & SpeedLoan Process

    Reviewed Dec. 3, 2015

    My experience with Springleaf was great! Overall it was pretty fast service and everyone was nice and offering. Thanks for everything!

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    Verified purchase
    Staff

    Reviewed Dec. 3, 2015

    I needed to skip a payment one time, Adam was very understanding - did not charge me a late fee. That was so helpful.

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    OneMain Financial Company Information

    Company Name:
    OneMain Financial
    Company Type:
    Public
    Ticker Symbol:
    OMF
    Year Founded:
    1912
    Formerly Named:
    Springleaf
    Address:
    NTBS-2320 6801 Colwell Blvd.
    City:
    Irving
    State/Province:
    TX
    Postal Code:
    75039
    Country:
    United States
    Website:
    www.onemainfinancial.com