OneMain Financial Reviews

I was in need of a financial situation, where it was pertinent to get assistance with my situation. I informed Springleaf professional of my situation. She listened thoroughly, advised me and my problem was resolved.

Wasn't helpful when I lost my job. Reported me to a credit reporting agency prematurely. Been a long time customer but will never do business with them again.

We wanted to take out a personal loan to pay off medical debt. Our credit is not perfect, nor is it too bad. Springleaf approved us for more than we requested. They wanted to pay off one of our credit cards as well, and we also needed to put a vehicle up for collateral. According to our loan papers, that disappear after 24 hours, our first payment was due September 13th 2015. Our phones began ringing off the hook on the 6th of September. On the 9th, I paid the first payment of 145 and the CSR told me that my due date was the 3rd of every month. They would change it to the 13th, no problem.

Angela at the Springleaf Financial branch in Orange City asked me to supply her with some information and she said I was approved. Upon giving her this information for qualification I got a call a day and a half later. It says she could not do anything. Her attitude and demeanor was outrageous. She had a bad temper and she exploded - was loud language towards me. I thought it was a very unprofessional experience.

I applied to get a $5300 consolidation loan after receiving an offer in the mail and much like many other, received the immediate "You have been approved". Woke up the next morning to find a voicemail that was left at 12:34 am stating that they needed to verify my information. Later that morning I receive a call from Tara at the local branch. She was extremely pleasant and very professional. After collecting all of my information I was denied because my debt to income ratio was too high. In my offer, it was initially estimated at a payment of $177 per month and the debt I wanted to pay off had a payment that was greater than $600 per month.

Needed a loan for a car repair. Initially very helpful until the forms were signed. After, they didn't answer the phone nor return messages. The 1st bill I received didn't match my contract. Finally was able to get someone to answer and they were unable or unwilling to explain why they would took out more money from my back account (direct withdrawal) than contract said. "I don't know" or "That is weird" is not an appropriate answer!!! I borrowed money from elsewhere to pay the untrustworthy branch off. He even acted like the was doing me a favor by changing the numbers on the next auto-withdrawal to actually match my contract!!!

I noticed an extra $300 added onto my account, with no explanation, and spoke with a rep in August 2015. I was told it was a mistake and would be removed. I checked again in September 2015 and it had not been removed, so I called and spoke with another rep who said that they would investigate and decided if the charge should be removed. I told him I had written a check in the amount of $275 in June 2015, which was just about paid off before the addition showed up. The rep said that I would get a call back once the investigation was completed.

Currently maintain a credit score in the low 600s. Applied for a $ 1,400.00 unsecured personal loan and was immediately approved for $ 2,000.00. Received several E-Mails requiring verification of income and identity. Within 3 hours I was signing the closing paperwork and notified that the check had been sent via UPS overnight. I was turned down by the financial institution I have banked with for 20+ years and was instantly approved. I cannot thank the staff of Springleaf enough for their prompt, professional service.

I've been receiving ads in the mail telling me I've been pre-approved for a loan up to 10,000 or more. So after a few months of this, we apply and deal with a woman named Leah Ann. My husband applies online Thursday night and we receive a call Friday morning. I speak with a woman whom at the time, I don't catch her name, she speaks so fast then I confirm some stuff and she tells me she will get in touch with us by the end of the day. Well, the weekend rolls by and my husband had call her this morning (Monday). Well she informs us she can approve us for 7,500 and that she needs some more information. So then she lets my husband know what we needed to get to her and tells him how they are going to pay things off which didn't even help with our main issue, a motor for our work vehicle.

My loan was approved quickly. The people I dealt with were very nice and outgoing. I would recommend them to anyone. It was really a great experience.

I just recently applied for a loan for Springleaf. Although the staff was very nice, it still bothered me how I was only offered $2000. Well according to the staff she said maybe. I need at least $10,000 to help me out with bills that are drowning me so bad. A friend of mine told me I would be approved with no issue if my credit was at least 600 or above. Maybe I was able to get $2000 that would help in one or two bills or maybe not, the point of going to Springleaf was to get the whole amount that was needed to pay for my bills. Y'all are leaving me with no solutions and I completely ran out of options to find help. I rather had paid one loan than to have many other loans to pay and still drown myself to just try and pay every bill, one bill at a time... thanks for not helping.

The customer service during the loan process and after was outstanding. Submitting my required documents was very easy. I would recommend their business to anyone looking for a little financial help.

I had such difficulties with our old car loan that I decided to come to Springleaf for refinancing. With the old company, I could not get straight answers, was not able to talk to supervisors, and had two situations that I could not get resolved no matter how I tried (and I have significant business background). Our loan officer at Springleaf solved problems, made the refinance easy and fast, and he dealt with the old company on my behalf, taking the burden of a bad situation off my shoulders. I cannot say enough how much I appreciate Shawn ** of the Ravenna, Ohio Springleaf office. I will definitely give them my business again, and recommend them to friends.

I am very pleased with Springleaf Financial Services with a personal loan. The personnel were prompt, professional and courteous. I would recommend their business.

I applied for a loan, and was approved. But when I spoke to them they wanted to secure it on my vehicle. Okay, that's fine too. So I bring in the title, pay stubs, all this (astonished to be required) but I did, and was approved. And here's what they came up with: $10,600 loan, $372 x 48 months. Can anybody here do the math? That's $17,856. Or in other words, my borrowing $10,600 would cost me $7,256 in addition to the amount of $10,600. There are mafia families that offer better rates, and it's not even secured. This is beyond hardball interest - in fact, they are charging the maximum allowed by law - the same rate as a title loan company.

I have been a customer for 7 years and was very happy until 6 months ago. They gave me an initial loan 7 years ago for an HVAC unit at my house and when that was paid off they gave me loans two more times. The last loan was in 2014 because my dog got sick and I needed the money quickly for a vet specialist. At the end of 2014 my wife got sick and lost her job unexpectedly. I knew I could not afford my $275 payment any longer and called the branch to ask to restructure the terms so I could get a lower payment instead. They completely refused my request several times. They would say, "Sure we will be glad to help you" and then say "oh no, we can't adjust your loan terms, that's impossible".

They were very nice and professionals. I got help with the small loan that I needed in a very quick response. The monthly payments are affordable and I didn't have to buy any secondary products like insurance. Overall I'm 100% satisfied and yes I widely recommend Springleaf to others.

Took every piece of private info I had and basically did nothing but ask for more. Told us from day 1 we were approved for 3,000, we asked for 5,000 just to tell us they couldn't move any further. Because I hadn't worked the prior year, I was in school. But I didn't apply last year, I just got my certificate to work this year. With the funds to back up the loan. We were denied. We are livid!! Do not apply here. They want all your information just to deny you in the end.

I have had loans with them in the past and have always had a great experience. However, the last one I was forced into something that I neither wanted nor could afford! I was late on a two payments and had a pay day two days away, which I explained. I was coaxed into borrowing another $500 to catch my loan up, write a new loan and increase my balanced owed plus interest, I might add. After looking at my statement, the balance went from $3615.93 to a balance of $7411.35!!! How does that happen?

Was looking for a personal loan to get caught up on some debts. Springleaf was excellent and very easy process to go through. They were right on top of things and everything went through perfectly. Would definitely recommend and use again.

I had moved from Staunton Va. where they have an office. I dealt with patty, they put my small loan to the credit company. They took out a loan without my knowledge up until I received a letter from them. They responded that it was done for my car insurance. I told her I have NYS insurance. Now it's on my credit report. They committed a crimes. I'm disable.

I have received an offer in the mail several times from this company. I applied when I got the first one several years ago and was denied, and at the time my mom's credit was worse than mine and she got approved. So I received a few more offers in the mail and ignored them as there was no point to try again and get more credit inquiries. Received another offer today a few years later, so go online to apply, and it comes back denied again after my credit has improved so much over the past few years. This company is ridiculous, and wouldn't waste your time to apply. I called a branch to find out why it was denied, and they couldn't even tell me that, and the employees were very rude. I'll go elsewhere.

Very fast, efficient & friendly guys at the Niles, Ohio location.

Personnel was very cordial, professional, and held a personally comfortable atmosphere, not uptight like other businesses can be. Quick and enjoyable. Plan to continue to do business with this company in the future.

I already had a loan with Springleaf, but I needed to refinance due to an unexpected issue. I called and they asked a few questions. Within a couple of hours, the lady called me back and told me she had the loan approved and I could come in that afternoon to get the papers signed and get my check. It was so easy and everyone was so nice, but the best part was that I got the money right then. I am really grateful to them. They have been there when I needed them.

I had my second bad experience with Springleaf!! I have received in mail like most of us out here 2 different loan proposal, one 3 months ago and one 3 days ago. Both of them are approved until they call me to ask me tax form and bank statements, after all that they decline my offers even tough I have good credit and enough money coming in monthly. This money were used for down payment on a house but these unprofessional people are full of dirt. Don't apply for any of their loans because you're destroying your credit for no reason.

So I recently found myself in a financial bind with unsecured credit cards. I decided I needed to do a debt consolidation as I did not want to file bankruptcy. Since I received a letter from Springleaf informing me I was pre-qualified for $5,000, I decided to give it a try. I applied online, and moments later received a letter stating I was approved. Followed up with a phone call to the local branch, where I spoke with the personal loan specialist, she informed me I was approved for and could add my vehicle to the loan but receive $3500. I informed her this is not an option for me, I will not be adding my vehicle and that I would consider taking the loan and contact her within a day or two. I soon contacted her and was in the next day completing my loan application.

I applied online stating that I was self employed. They approved me. Then I get a call and they asked for like 7 forms of proof of income, etc. I submit them all and I get another call, "you need more proof that you actually clean for a living like commercial contracts." Ummm I'm a residential cleaner and what resident do you know signs a contract with a cleaner? Complete bull crap and a complete waste of my day. They asked for everything but my first born son and I quickly supplied it. Granted, my cleaning income and total deposits for 90 days was over 14 grand so why the hell wasn't I approved for a 2500 loan? Clearly my bank statements (going back years) proved that I could make the $98 monthly payment. Annoyed and will never use them again. Don't even feel comfortable with these people having my personal information. Borrower beware.

I had a death in the family and needed to get to my family's home to help. I got the loan inside of 45 min and was out of town in 20. Thank you!

Had a very good experience with them. They are very professional but also very friendly. Would recommend them to everyone.

I have been with Springleaf financial for many years. I go way back to American General that was the name prior. I've never had a problem with this finance company til they opened a branch in San Bernardino. They are rude and definitely not honest. I applied for a loan, it was approved. The loan officer (Anna) did not tell me if I wait a week to pick up the check, it would be minus $90.00 for interest. Wow really! if I could run in that day I would of but if I have to work to pay it back, be fair.

I applied for a loan online and received a call from my local branch... He went over a few things with me and said there is no need to send the loan to the underwriter when I advised him I did not have an automobile to use as collateral... I did however have a cosigner with significant income and very high credit score. I asked to submit my loan to the underwriter just to see but he refused.

The application process was a breeze. A representative called me and processed all the information he needed. Once we finished, he advised someone from my local branch would call me. Anthony, in Smyrna TN, called me and got additional information to finish up. I was approved for $2000 (so I was told). When I got to the branch, Anthony QUICKLY went over the information and come to find out, he added all kinds of insurance for unemployment and disability... told me it was "built into the loan"-- thinking that I didn't have the option to opt out of it. By the time we finished the actual amount I was approved for was 2500.00 but 500.00 of that went to all the insurance premiums that were "built into the loan". The payments per month aren't bad but its very discouraging to know these kind of tactics are used. I'm paying this loan off ASAP and never using this service again all because a loan officer strong armed me into the extras added into my loan.

My husband and I got a second mortgage thru American General Finance before they changed to Springleaf Finance. It took a while but finally paid it the loan off (after name change) several years ago and was very proud of paying off this debt even though we have never received the pay off paperwork. The reason I am now wasting my time to comment is because I received a letter in the mail today from a collection agency on the same account that has been paid off for 3 years or more. How does a paid in full account end up in the hands of some fishy collection agency. Is this the reason why we never received the paperwork, so it could be sold as a bad debt. Thanks for all of the future harassment we will now be receiving.

I have spoken to customer service several times. Told them my situation. My wife lost her job, my hours were cut at work. I told them to help me out to lower my payments or interest. They would not work with me, no less than 6 months I'm being sued. The letter says that I got personally delivered to my door stating that all I said to customer service "I will pay". They don't care about you. All they care is about their money.

We applied 2 weeks ago for a loan of $2,500 for a motorcycle. They told us we needed a cosigner, so my mom volunteered. She called them at least 4 times and they never called her back. My fiancé had to call them and ask why they wouldn't answer their phone and the woman said she'd call before she went on lunch and so we waited and she didn't call so we call back and a man answered and said she had already went to lunch and would call when she got back. She ended up calling my mom at 4:30 and when she was done she said she would call my fiancé with an answer as to if we got the loan or not and she never called.

I currently have a Credit Karma account. I was recommended to apply for a loan through Springleaf to help pay off the few debts that I have. I applied through Springleaf and did the application and was approved for $2,000. Which I was excited about. Finally I can pay off my debts and get back in good standing. I was upset about the high interest rates but that didn't matter because I was going to pay it back soon. The next day a Springleaf representative spoke with me and stated that I had to just provide verification of employment by emailing my paycheck stub to verify the monthly amount that I get from my job. I also informed the representative that I wanted to see if I can qualify for 5,000. She stated that she will have to do full application and then go from there. I stated okay.

I needed a loan right away, so after seeing a commercial on TV, I went in got situated right away. Very nice friendly employees. They got things in order and the next day I went in and went through the process of obtaining a loan that worked for me and my family. Questions were answered well, clear direction for the loan and what we were getting that day. It is a great place to get a loan, for whatever one person may need. I was well taken care of. I would go back again to get a loan if I ever needed one.

I went online to apply for a personal loan of $7000 that we need for a down payment towards a mobile home. We gave up our home of 20+ years in a bankruptcy filing and just received our discharge. So it is urgent that we obtain other living arrangements. When the site suggested Springleaf Financial, we were very pleased, we had dealt with the Cincinnati, Ohio. Tri-County office in the past. So I phone them BUT I was told since this was our 2nd bankruptcy, even though it is now discharged they cannot even consider our application. WHY did the website recommend them if they cannot offer their services? I do not understand. We had good standing with Springleaf. I would like to know if this is Company policy or just the branch we dealt with policy? Thank you.

After reading fair reviews to receive loans with Springleaf, I gave it a try. My husband and I lost most of our assets in 2009. Like many other Americans the economy of that year took a toll on us. After attending financial workshops my husband and I were directed to NOT file BK and let our finances go, re-establish new credit, and rebuild. We have done so, however the past seems to haunt us! With time on our side, a great auto finance history, and a FICO of over 600 we thought a much needed small personal loan would be considered simple with Springleaf. I am very skeptical of having my credit hit as I don't like ANY dings. That said, I WON'T HAVE MY CREDIT PULLED, unless the opportunity looks promising.

Linda ** at the Springfield, PA location was awesome! She went above and beyond to help me. She explained everything and worked with me.

I was very satisfied with the way our representative helped us in obtaining a loan. Cory was very professional, friendly and a great person who made us feel at ease with the process. I would highly recommend this business to anyone who would like to gain financial independence.

I found Springleaf Financial online and based on some reviews was happy to find a location near my area. I filled out an app. online. Within about 2 seconds, it returned "my app. couldn't be approved". A few days later I received an email stating why my app. was denied. I'm curious how a person can have a 677 credit score, apply for a loan focused on those with bad credit and be denied. Then under Principal Reasons For Denial, they stated that it was because of my "type of residency". Wow Springleaf I didn't know that renting was a bad residency status to have to apply for a loan with your institution. Additionally it stated that denial was due to "insufficient recent activity". However like I said my credit score is 677. I don't like to drown in debt and this company punishes people for that. Going forward like this, this company will have more than one problem on their hands.

Expensive money at 30% only if you need it. Cheaper than Payday though. Staff very helpful/friendly but higher rate than lots of other 3rd party lenders. Santander car loan is 15.5%. I know my car is poor to fair, but other 3rd party lenders are less. I even got a 10% car loan with Ally Bank.

I applied for the loan over the internet and got approved! Went in the very next day to get the money by check and it was very simple and hassle free. I did have to put my car up for collateral but I am okay with that since I'll be making my payments. The people were very friendly and made me feel welcome and not ashamed to ask for help! We needed this money to help with some medical bills from my daughter and it helped out tremendously... I will definitely be doing business with them again. ;)

I was truly excited that I was able to get a loan. I had to use my vehicle as collateral, but I'd been off work over a month and truly needed the funds. I'm very satisfied with the customer service as well. Reading other reviews, I am disappointed that the insurance is optional. It appeared to just be part of the loan requirements. The only thing I truly didn't care for was how long I was there and that the manager had a loud voice, so others were able to hear everything. She was extremely kind though and very positive.

The people were very friendly and helpful. They were very quick at getting me through the process as well. I was in and out in 15 minutes. I would recommend them without hesitation.

I was highly disappointed in the service provided to me. I was turn down for a loan after waiting a week for a response. I called to check on the loan when I was told the person handling my account would be out for 4 days. When she finally returned, I was denied without a reason. How can you base a decision on very minimal information. I was sent an approval letter in the mail; yet, I was denied when I responded to the letter. How can one minute I'm approved, and the next minute I'm not. I don't recommend to anyone in serious need of financial help. Highly a waste of my time.

Friendly people and great customer services, with a no-hassle process of obtaining a loan.

I received a letter stating I was pre-qualified for a loan to consolidate my debt and medical expenses. I decided to go ahead with it since I just had a baby 7 weeks ago and was feeling a little overwhelmed with the bills coming in. I applied and received a call the following day saying I was denied. No problem, I can work things out. My problem is this. My credit score wasn't THAT great but it was considered fair. I pulled my credit report the same day as applying for this "pre-qualified loan" and it knocked me down to poor credit rating and 20 points off my score. That is ridiculous! For a company who promotes themselves as being debt consolidators and people who can help fix your credit you all just took away the years I spent getting my score above a 660. SO THANK YOU FOR THAT. I will never recommend this place or look to you guys for future assistance if I need it.

I am a existing customer who has a loan with Springleaf. I was told that I could make another loan after 6 months. So, I called Springleaf and applied over the phone with Edith the Manager. Edith took my info and then said she would call back. Another clerk called and told me I could come in because I was approved. Before I could end the call Edith the Manager grabbed the phone from the clerk and begin yelling at me loud enough so her employees could hear her and asked me why do I need the money. I didn't know Springleaf would hire a manager who is so unprofessional so I declined the loan.

Received a loan to catch up on some bills & they actually gave me more than I expected which was a pleasant surprise at the time. Customer service was awesome & I did not feel pressured to purchase additional products. I was literally "in & out" & was able to complete my errands for the day. Would definitely recommend to others & would use them again if necessary.

I applied with Springleaf Financial twice within 2 months, got rejected both times. I needed a 3000 to catch up on bills since my father passed away late last year. I decided to take this loan at the Canton, OH office because it was convenient. The employee were very nice but could not help me because of the amount I requested, 3000. I told them it was temporary til my father's estate closed in September and I could repay in full by November being safe and still got denied. So much for trying and wanting to help. Someone help.

Recently my husband and I went online to start a loan process. Springleaf contacted me almost immediately by email. I told them what we wanted. They followed up with a phone call, told me what documents they needed and we met the next day to complete the loan. All signatures were done online, so no bulky paperwork to carry out. Our Hands didn't get tired from all the signing. Just clicked the mouse a few times. Our copies were all in an email. Now saved to the computer. Love this process, so much better.

You don't advertise yourself as a company that helps people with credit problems and then treat them just like any bank would. I requested 5000 for debt consolidation and got an email telling me it was approved. Got my hopes up that finally after years of struggling, someone was finally going to help. Got the phone call. She took more information said I would hear back to finalize everything. Get the call back and I have been turned down. Thanks for nothing. Is it too much to ask for to help a friggin struggling veteran.

This company was a pleasure to work with! They were quick with their decision, paperwork and was very friendly! They explained everything thoroughly. I would highly recommend them to all my friends and family. Thank you Springleaf for your trust in me!

After being sent a pre-approval offer, I decided to apply since I have been wanted to repair my credit and did not know where to start. Based on the website and the way it's being advertised, it states that their services are for credit repair. I was excited knowing there was a company out there that can consolidate my cards with knowing that my credit needed repair. DUH! Credit repair means the credit is damaged maybe with late payments or over-limits or over-utilization, etc. Well I applied and was then prompted to a screen that stated that a rep will be in contact with me within 15 minutes. Well 30 minutes later, still NO CALL. But I understood, a lot of work so I will call myself. I was attended by a wonderful rep, very sweet. She asked me several questions and reassured me that I should be fine. I was under the 60% limit and that I will be approved. Well, I called in to get a status and then I was told I was denied due to income.

I used the Credit Karma site just to get a rate. It said that it would not affect my credit score and the next day I get notice of a hard pull. Called Springleaf but no one can seem to find any file for me. My score dropped but no real application was done. Trying to call and get it removed is very difficult. Seems No one knows anything except my credit report.

I was able to do most of the application online and the woman I had contact with was wonderful. I was approved online for my loan and had to go to the office only once to sign some paperwork and pick up my check.

Love the service I got. Thank you for the way you helped me. You were kind and friendly.

I needed some cash quick and the loan officer was a great help. Completed the application and was approved quickly. Got a check the same day! Was a life saver, this eased my mind and stress.

I was very pleased with the service I receive. The people was very nice. I would recommend them. I hope in the near future I will get the same courtesy.

I promise you this is the best experience I've ever had getting a loan. The staff was very accurate and stayed in touch with me throughout the process and fast at what they do! Very reliable! Polite! Rates, awesome!! 5 star.

Everyone at Springleaf financial was professional and friendly. I applied for a 10000$ loan but was only approved for a 2500$ loan. Interest rate is higher but I am willing to pay and bring up my score which is 648 right now. THANK YOU everyone at Springleaf financial in Uniontown, PA! Will recommend.

I went to Springleaf Financial and got approved for a loan in April. Michael was the person that I spoke to and at first, I told him that I just wanted to get enough to pay off a $6,000 debt. He told me that they could pay my car off and give me extra money to help me out. I was also told that it would be wise to get insurance in the event I was not able to make my loan payments. I agreed and my first payment was due in May, which I made and a second loan payment in June.

I am in the process of rebuilding my credit after a divorce and the difficulties that go with that. I have several unsecured credit cards and two car loans. I make very good money so my debt to income ratio is in a very good place. I received a letter in the mail saying I was pre-approved for a personal loan with verbiage leading me to believe they had the necessary background information already. I was prompted to go to the website, enter the pre-approval code and the loan would be processed. When I did so I immediately received a "hard hit" on my credit report. I was contacted by an associate who informed me that I did not have anything that would secure the loan and was denied. Unethical practices and a complete waste of time.

Oct 3, 2014 called the local office and spoke with someone. They asked questions and ran my credit and quickly denied me. She was very rude and now I have a hard inquiry and then I receive a pre approval letter in the mail a week ago. Why would you send me that when I was denied - no questions asked? I should of done my research and not even bothered with talking to this company. So unprofessional.

The personnel at Springleaf were professional, courteous, and precise. They do all they can to help you.

I was a customer of Springleaf for approximately 3 years. I was getting closer to paying them off. They are a good solution if you do not have good credit. I called to see if I could get a little more on my loan. After going back and forth for a few days, they asked for paystubs. I sent this to them. My direct deposit stub does not have the name of our company, as they do not print the direct deposits on check stock. I said I could print them out a statement or get a letter from my employer stating my pay and to verify that I am still employed with the same company for 8 years. They said they will not take that and denied me without even verifying employment.

Springleaf appeared to have a professional demeanor in the beginning of the business relationship. However, everything changed once I attempted to payoff my loan and voiced questions about the interest of the loan. The representatives could never answer if the interest is compounded daily or monthly, monthly interest and what is the interest rate? So once I tried to start paying online to avoid the annoying calls and inconsistent professional attitudes towards my questions.. my account number was changed and eventually I couldn't logged on to pay online. I finally walked into the store to just payoff the loan in full and was hit with a balloon interest. I will never use, recommend or speak positive on this leech sucking company... Springleaf!!!

I was told that this was a very good company, who works with less than perfect credit. However, I have had very little contact with them at all. I filled out the application almost two weeks ago. I was told someone would get in contact with me. When that didn't happen I called them, they took a little more info from me and I was told that I would hear back in the next few days. WRONG!!! Some days I called and no one answered, all I got is a machine. I was told two days ago that they still didn't have an answer and someone would get back to me. WRONG AGAIN. I have heard no before so that's not a problem for me but at least give me an answer. I started a new job and with any new job you have to work about two weeks in the hole. This was money I needed for an emergency. At the very least someone should have contacted me. Now I need the complaints department!!!

I was approved for a smaller loan almost a year ago which I was very pleased with (although the person that helped me told me the loan would be for 12 months). Well it ended up being for 24 months. I let that slide since it was a very small amount to pay each month. I have faithfully paid this loan back each month. I recently called to apply for a larger loan to pay off my 401k loan and was going to pay back Springleaf in less than 2 months!!! I was DENIED!!! The guy I spoke to had me very very upset!

I received a prequalified offer in the mail and since I knew I could pay it off in an earlier time frame, thought it would be good to pay off some bills and hopefully improve my credit. I talked to my local branch first to get some basic information regarding loan interest, etc and felt comfortable as they were very polite and helpful on the phone. However, after applying online and agreeing to a hard inquiry on my credit report, I was denied due to my student loans which I am not even paying on yet and don't plan to be paying on for a few more years but because they are listed on my credit report, I was denied, even with collateral.

I am Shane **. I got a letter in the mail from Springleaf Financial saying I was pre-qualified for a loan amount of $5,200. The guy ran my credit, and said my credit was good. Then he denied me without even trying. Rude.

I applied for a $3000 loan to consolidate my bills on Friday August 14th. I was contacted by Springleaf a few minutes after I applied. The employee asked me to verify all of the information on my application, and said she couldn't verify my income because I have only worked at my current place of employment for a few months. I completely understand that. She said she was going to call my co-applicant, which was my father, to verify all of his information. He wasn't able to make it to the phone, and the employee left him a voicemail with their personal extension. About an hour or so later when he was free, he called back and received no answer, so he left them a voicemail.

Applied for the loan - was told several times was approved. Went, jumped through all their hoops and after 4 days of different garbage they asked for they said they could not proceed. Stay away from this place. They're nothing but a bottom feeding company that lies really bad to you and they say they call you back... Don't hold your breath they don't. Also if you apply for a loan...they will tell you they got you approved but I find they just what your information so they can sell it and others can send you text and worthless emails... Stay away from Springleaf - bad, really bad.

Changed autopay contract to manual pay which doubled the monthly payment without my authorization but didn't tell me. Since the first loan and through the second one I had always been on autopay. I need that because I lose control of my business matters if I try to rely on my memory to make monthly payments on time. They even told me that autopay was going to be a requirement anyway. I've been paying out to them for approx 1.5 years. I have lost count of how many times I had to fix things because of identity theft but there were a couple or more times that it was because of their typos or something concerning my routing number.

I contacted Springleaf because I received information that they help people with less than perfect credit. So when I called the rep went over the information and I explained that I don't have good credit and no collateral. I was reassured that I would not have any problems and the process was fairly easy and that they would be able to help me. So I thought about it and said "let me try. They sound like a good company". Well I applied and was denied and I asked the rep a zillion questions, but it was just a waste of time and no one can help.

I would definitely recommend Springleaf to anyone who needs a short term loan. They were quick, polite, responsive in a timely manner and the paperwork required to fill out was easy. They made my loan process easy and completed in the fastest time by far than any others I have used.

I first applied for a loan and was pre-approved, a representative contacted me immediately. They rush you into sending all required documents, once sent I was told I did not qualify because of my expense to income ratio. I then asked my representative if I can get a loan for a lesser, she told me she would run this through her supervisor and will let me know. Never heard back from her or anyone in the company again, emailed her several times and called as well... no one ever got back to me. This is highly unprofessional. Desperate, I attempted again a month after and got denied once more. I was not asking for a huge loan amount and I've seen worse credit scores. Would not recommend them to anyone.

I have given this company everything but a blood sample. I applied on a Monday and I have still heard nothing. I am desperate for the money, so it looks like they would just deny me and get it over with so I can look at other options. This is just not fair.

When I applied with Springleaf, I was not too sure they would help me to tell the facts. My credit is not the greatest but they made it possible and now I'm a real happy camper. I got what I wanted. All thanks to your people. I will recommend you company to anyone that needs help.

I applied for services as advertised by this company. They ran my credit as a hard hit and weren't able to furnish their services. It was advertised as being a company to deal with situations like mine. Maybe they shouldn't have high standards, but advertise the opposite. I now have an inquiry/hard hit with nothing in return.

Springleaf Financial approved me for more than I applied for and needed at the time, but the additional money helped out. They were great to deal with, even though my co-signer and I have both had some credit challenges in the past. I'm hoping that by consolidating a few of my bills that I won't need to use them again, but if I ever need another loan after this one is paid off, I won't hesitate to call them again. I'd definitely recommend them to others. The office staff here in Phoenix was very pleasant to work with. The rate was so much better than a title loan. Between lowering the rate on my vehicle and paying off other debts, I'm saving over $220/month.

I was very satisfied with getting what I needed. I called and the loan officer took down all the information need and submitted that same day. The next morning I was called and went in to sign the papers. They were very friendly and explained everything. I received the monies I needed and very grateful there are honest lending places out there.

I was solicited by mail. I went in and met with the rep. She was really nice. She went over the loan and assured me that there were no ridiculous fees and the interest rate was all I would be charged. I was told this by the rep. The truth is, Springleaf charges me 103 dollars a month for this loan in what they call "interest and charges". My payments are 150 a month, 50 dollars goes to the principal. I don't understand how this is legal. These people are sociopaths. Please do not do what I did, do not borrow money from this loan shark.

I too called the 1-800 #. I was told I meet the requirements and would be contacted by my local branch here in Alabama. Well, first they did not contact me I had to contact them. Their reason for not contacting me was they were short handed. Well the lady took more information from me and told me she would get back with me in the morning. It was 12:00 noon and I still had not heard from them. So, I called only to be told my loan was denied because of my credit history, which I'll admit is bad. Isn't that what they advertise even bad credit is OK. After speaking to them they may as well had told me I needed perfect credit. I was told that I was denied because I filed bankruptcy in 2011 (that has been discharged), I had some late payments, collection items and charge-offs since my bankruptcy and that I cannot have these problems. DUH, that's where the bad credit comes from. What they didn't know is why my credit is in the state it's in.

I applied online and was approved for 5000 dollars with collateral. I didn't have collateral but I was willing to pay the high interest rate. I waited two weeks before I called them back, only for them to tell me I was denied the funds. Now I told them I was willing to take a lower number than what I applied for but they said they could do nothing for me. How is it that you guys are supposed to be this great place to get loans if your credit is bad when you don't live up to your ads? You're supposed to help in any way you can. But hey, that's just life.

I applied for a $2500 loan. Said I was approved, I thought - great. Got a call in a timely manner to confirm. I answered all their questions. He had asked me if I owned any cars that were not still financed. I told him, "No." Went through more information, I was told that they would be able to do the loan and he was sending it to underwriting. Never heard back from them so I called and was told that I was denied. I should not have been told that I was approved. When I asked why I was told that it was because I didn't have a car as collateral. I told them, "But I told the guy last night that I talked to and he didn't say anything about it." Now here I am with a hard inquiry on my credit report because of this mess. Sorry, I applied. Will never recommend this company. STAY AWAY.

Wanted to consolidate a few bills so tried to apply for a loan with this company. And after 4 days of back and forth with the company over the phone, first I needed a 2nd person so my wife gave her info to them and the info for her vehicle since I don't have one and we were told that adding her dropped the score. Even with the collateral being the vehicle still was told no considering they applaud theirselves on helping people with low credit scores. No help was given to me.

SpringLeaf sent me a SpringLeaf Loan Certificate with a code number saying that I was pre approved to borrow $4,250.00 dollars for whatever I need it for. When I call trying to give them the information they hang up on me so then I went online and apply, gave them the code number for the offer. They could not find the information with the code number so my problem with SpringLeaf is that should stop sending false mail. SpringLeaf be lying to people because they lied to me and I was very disappointed. I am having money problems any way and you think this will help you get on your foot for a while and also was going to help my sister out. She need help. She is going through money problems also.

Yesterday I applies over the phone and initially I was qualified with my cosigner. Now on today I spoked to a lady at the local office. She ask me a couple of questions on my credit report and I explained that, so she said she will call me back to see what she can do. Well she call me back just to tell me I wasn't approved. Why tell me I initially qualify with the cosigner then don't approve me and on top of that don't tell me why I am not approved? I would not recommend them to no one. Thanks for not helping me out. I want the money to help with moving expenses.

I applied for a personal loan around the tenth of July, to Springleaf among other places. I received my loan acceptance email on the 10th and could not make it there right away, and I also wanted to weigh my options. It should also be noted in the email that it asked me to bring a title to my car, which was not mentioned at any point during the application.

I would like to thank the associates at Springleaf for helping me in a time of need. The entire office was very polite and respectful. At the time of my visit they were experiencing IT problems. They kept me informed all along the way. Assuring and reassuring me all along the way. The entire process was explained step by step. Allowing you to ask questions all along. I was impressed with the fact that if I asked a question the associate was always willing to provide an honest and accurate answer. At a time in my life when I was struggling with no where else to turn, they were there.

They called me last week - went over my credit. Then called me last Friday saying "Congratulations. You have been approved for a $5000 loan." So I sent all paperwork in and called today to make sure they received it and now they tell me I'm not approved. What a joke. How do you tell someone "You're approved" and then say no. DON'T WASTE YOUR TIME WITH THEM.

Shot down in two seconds. Why send me a pre-approval letter for a certain amount... then when I applied for it I was denied right away? If there wasn't any kind of chances then I shouldn't have received a letter. A big let down for thinking I might have had a chance.

The people I dealt with were very polite and helpful in processing the loan that I needed. I would recommend this company to anyone who needed help. I used the money to payoff credit card balances.

Last year my family fell on some pretty rough times. My husband and I both had surgeries, our jobs had slowed down and we lost my father-in-law. So I decided to go to them for a loan. The staff rushes you through paper work, not always giving you the whole picture. $5000.00 loan will now end up costing me closer to 12,000 when I'm done paying it off. Maybe it was just at the branch I dealt with that they say click here, sign here no worries. My family is worse off then we were before. I will not recommend them to anyone.

Since first applying last year, my credit score has jumped by over 40 points as I've been trying to rebuild my credit and obtained 2 unsecured credit card. Credit Karma suggested I had a "Very Good" chance of getting approved for this loan. I called the 800# and the lady I spoke with was very nice and took my application over the phone. She said that I passed the initial qualifications and that the local office would contact me. The gentleman I spoke with from the local branch was rude and obnoxious. He told me he couldn't approve me but wouldn't give me a reason why? I mean isn't this bank supposed to help people that are achieving to approve their credit score which is why their interest rate would be as high as it is? Anyone with perfect credit would just got to their bank that would give them a better interest rate and get a personal loan. So disappointed.

Let me start by saying, I read many reviews and took a few days to consider whether or not I was going to attempt to apply for a personal unsecured loan. You have to be so careful these days trying to figure out which companies are legit and which ones are not, especially online. Many of the reviews I read said mostly great things about this company. I had an unexpected financial expense that came about and thought, okay, let me try, because I really needed the financial assistance. I applied online for a loan in the amount of $4,500. Next thing I know, I received confirmation that I was approved! It took almost a day or so before I actually spoke to someone at which time I find out that I was approved for a secured loan of $4,500 and not an unsecured loan.

I applied for a personal loan online with Springleaf Financial on 7/27/15. After completion, the document online stated, "Thank you for applying for a Springleaf Loan. Get your money as soon as today." I stopped by the branch since it was near my job. They informed me the system was down. On 7/28, I stopped by the location again and the system was down again. They were very apologetic about the situation and said they will take care of me once the system is back up. This was very frustrating. On 7/29, I called instead of making a pointless trip to the branch again. This time the guy stated, "You are denied."

I would tell my friends about this loan company. My husband and I went to get a loan of 4134.00 and walked out with a check for 5,134.00. We were happy we were able to pay some small bill, get tires and a washer and dryer set. It did not take all day long to get the loan approved. In less than two hours we were out of there. The guys that work there are really nice and friendly and are willing to go the extra mile for you to help you get the loan you need so you can get the things you need.

Very unsatisfied. These people also send you mail offer with motivate you to get the offer. Once you applied there's nothing and I have my Kia Sorento with Carfinance.com and after that inquire for my SUV and get my loan I was keeping my next request for a future situation. My score is 648 and when I see the mail letter I say OK I can take the offer, I did the request by Internet. No one call me, later you receive the Branch Manager Info and I decide to follow up my application and one Agent so Nice named Wilfredo help me but indicating that the loan was denied.

I have talked to someone and told them what I could pay at the time and since then some financial situations for me have changed. This person keeps calling my cell phone while I'm at work - calls my work and calls me on a Sunday which is wrong. I will pay what I can a month but I can no longer do what I told them. I just want to make my payments and be left alone.

From the telephone conversation to the personal appearance, the loan person was very professional and curious, knowledgeable and so helpful. It took no time to approve my loan. She called back in a timely manner and was very professional. I received my loan the same day I applied as advertised. I would recommend this company to everyone.

I am very pleased that I went to SpringLeaf to receive a Personal loan. The people were very professional and the atmosphere had a warm feeling. I would use SpringLeaf again and again whenever I need to use them. I recommend them highly.

I have never experienced such an easy and simplified loan process than I had with my new loan at Springleaf. Very professional, friendly and knowledgeable staff. The office manager, Tonia **, made sure my loan was processed fast and worked around my schedule. I would highly recommend Springleaf to family and friends.

I needed a small loan to get myself back on track and Springleaf made the transaction very easy. Within 24 hours I had the money in my bank account.

I had received an immediate response from the corporate office out of Indiana and they were very concerned and wanted to resolved the issue right away. In the same day, I received a call from the Megan ** who is the branch manager at the Springleaf Office location in Tallahassee, Florida. She explained the problem and was very apologetic. I was very pleased and impressed with the fast response and diligence the company showed.

I applied online and was approved through a personal loan. Contacted the loan specialist and she got my information and said it needs to go through the underwriter. A day went by and I called her back and it went straight to voicemail. Called the company multiple times and never got anyone to pick up, even waited 56 minutes at one call. Finally today I called the company and they picked up to tell me that my application got disapproved since I have my BK on my record...I was approved with the BK in the first place! My income doesn't even matter in this case.

On the internet I applied for a loan and I didn't finish my loan. The next day Springleaf call me, so they want to give me the loan that I have been approved. I told him I thought it was a hoax, they said "come on" and it took my information. I got there, it was a little bit of a misunderstanding but it was corrected right away. He said he can still get me my loan I wanted. They got me my loan, took maybe half hour to get the loan done & I was out the door with my money and very happy. Love Springleaf Financial. Right people.

I am so upset. My husband got a letter in the mail saying he was "pre-approved" for $4200. We applied under both names and were approved. Waited the weekend to hear from a store and the woman was so dang rude. She denied us! What's the point?

Wasted gas, time and effort printing out documents and driving down to the local branch to be told I couldn't be approved even though I was already "conditionally approved" with a co-applicant because my credit score was too low. My credit score is 570 plus I had a co-applicant with tons of credit history (not to mention the lady that helped me didn't even seem to notice I had a co-applicant). The lady looked like she just decided herself not to give me a loan.

Well I applied online for a small loan for an emergency that happened to me. Talk to the nice lady in the orange county office, they were questioning my old card that was defaulted in 2009, which I'll admit I let that one go because I was overseas in the military. I was hoping to get a loan here because they seem reasonable. My credit has been growing from a horrible to fair (because that defaulted one). And she had to talk to the underwriter, the lady did seem to try to help me out, but alas I couldn't get at a score 640.

I applied for a small loan of $2000 to consolidate all my credit cards and got the email saying I was approved, & I called customer svc & was told since I didn't have a title so they couldn't approve me. This was a complete waste of time. My credit score is 649 so this company in my opinion is totally unreasonable. I will definitely not recommend them to anyone or go back to them for another loan.

Applied for loan as said, I was approved for 12,000. This is pure bull. I applied and it came back, duplicate loan. Not possible. First time I applied and used the number for identification they sent me in a letter. I do not trust them...

I filled out an application on July 8th. Finally got a phone call on Monday the 13th, heard nothing. Called them at 2 pm on Tuesday for them to tell me they can't help me because they need a car title. Well if I had that, I might not be trying to get help. That was all the girl told me, no other options or nothing but "sorry we can't help you". I own a home and need some financial help getting rid of credit cards. I am not ashamed to admit that I got in this debt but I need to get out. I am a single mother with no child support anymore so I need to clear this debt to move on. I am very disappointed in Springleaf and how they treated me.

I saw this company on Credit Karma and decided to give it a try with all the great reviews. I got "preapproved" so I completed the full application and was denied. I called the 800 number and the representative said she didn't see anything in the system but insisted my credit score was too low. How was my score low if she couldn't see my application? My score is in the 600's. I don't understand. I really don't.

I get an offer through email or USPS mail. I then apply and explain my situation with things on my credit report which would be that I have numerous car loans on my credit but that only certain cars I pay for and that I am a cosigner on the others. They state that shouldn't be a problem but then turn around and tell me that I was denied because of the car loans. But ironically, I can go to a different loan company and acknowledged that situation with the cars on my credit. I think that this place is a joke and when my credit is a lot better, I will just take my business elsewhere right along with anyone that asks for a recommendation for a loan.

I was invited to apply for a loan. I didn't want to but situation arose that made it necessary. Went through a loan per-review company that strongly suggested Springleaf. Read some reviews and decided not to go with Springleaf. Today I received an invite to apply for a loan. Decided to try. Did the online app. Within 15 seconds was denied. I got the offer number (that didn't show on their records) but tried anyways. NOW I'm going to be hit with a denial on my credit report. Springleaf should NOT goat people into a loan then deny them. If they sent the offer, THEY SHOULD HONOR THAT INVITE. Very dishonorable company.

I received a pre-approval mailer from this company and decided to take them up on it since I have been looking for a way to consolidate my credit card balances. After reading review after review of customers being approved with low to mid-500 credit scores. I was turned down flat, not even a counter-offer. My credit score is 620+ with not a single missed payment in 10+ years. Turned out to be a waste of my time and a waste of a hard inquiry on my credit. Disappointed to say the least.

I'm very upset when I am told that I have a good chance of getting a loan and getting assistance, but when I do, I am required to have a car or a co-signer. I'm trying to ask for help to consolidate my bills and I was flat-out told "oh if you don't have a car too, then we can't help you." Worst service ever. I'm here wanting to help a company bring revenue in and I'm denied because of no car...very disgusted with this company.

We were very pleased. We had been turned down for a loan elsewhere, but we were approved here. Progress from start to finish. Was very fast and easy. We would use them again.

I love Springleaf and would do it all over again if it came to it.

I am very upset. I was told I was approved, no problem for 12,000. Then found a car for 9,749 after taxes, etc. Then told my interest rate will be 16%. Then they said they marked wrong, it's an internal error, it will be 18%. Then was told I was unapproved after AFTER signing paperwork. Get it together. That is not cool at all. They said cause I stated 1k pay every two weeks instead of 950 dollars, my mistake... Really...

I am very disappointed about my experience with this company. I was so happy at first because when I talked to a representative I was informed that I got approved for a loan of $2000. I provided all information and documents needed for my application but denied me due to my income. I did inform them that I get 80 hrs a week with 14/hr rate at my job and they said that the income I stated during the call was not matching my paystub. What?! They should've told me to provide 4 months of pay stubs! Such a waste of time!!! Now that will go directly to my credit bureau..

I applied for a personal loan on Sunday, July 12th and received my check on Monday, July 13th! I dealt with Christian **, Personal Loan Specialist who was so professional, answered all my questions, and got me the rate and loan payment I wanted. Would definitely use this agency again! Happy in Huntingdon Valley, PA.

I applied for a loan. I was told I was approved and received paperwork to waste my time just to get told "sorry you weren't approved" after I wasted my time and went to bank to get documents like they asked for. This company is a joke.

When I applied with Spring Leaf I was told you could help people with bad credit. I applied and was denied. I was trying to apply for a loan of $1000. I would like to be given a second chance. I have heard some nice things about your loan company.

I had applied for small personal loans previously with Springleaf and had been denied. I've been successful in improving my credit recently but found myself in a difficult financial situation and decided to apply again at the recommendation of Credit Karma. To my surprise, I was approved! Or so I thought. For $2500 I was asked to provide a car title in my name which I do not have. I am a cosigner on my husband's vehicle and my vehicle is in my husband's name and will not be paid off until spring. I could understand if the loan was for a larger amount? Really not happy that I was not given an opportunity to continue proving my credit worthiness.

I came to Springleaf with the hopes of getting a loan for an emergency that came up. I completed the online application which said I was approved. I called the location on Thomas and spoke to a man there and he said I need this and that for collateral and that due to my bankruptcy they couldn't help me. Well first off my bankruptcy was all medical bills which I filed to simply get my credit score to go up. When you're told you're approved and then called and they also tell you "You're approved but I can't help you." WHAT!?!? I said "So you're not able to help me with ANY amount?" He said no.. So what was the approval for? I don't get it. I don't think he took the time to help me. Terrible Customer Service!!! Meanwhile I am still looking for help! I thought I found it. Beyond Disappointed!!

I was attempting to reorganize some unsecured debt by paying off revolving credit card debt and putting it where an end date for paying off the debt could be realized. My primary goal was to take a first step toward reducing the net to debt ratio on the revolving credit - and then over time improve my credit rating. I additionally was hoping to get some extra money to pay for some much-needed home improvements.

Didn't hear back from them so I called again, gave info again. I didn't think I'd hear back again but later the next evening after I'd given up on them helping I got the call I was approved. I received much more than I asked for but gave me great advice on what to do with the extra! I think the interest rate was very fair!!!

Very courteous and efficiently fast customer service! Very informative on every aspect of the loan process. This is my second time using Springleaf Financial, and will continue to refer family, friends, and coworkers. Thank you for the great service!!!

Thank you Springleaf for resolving this matter and assisting me with a loan. I appreciate the way this situation was handled by Executive Customer Care and would like to mention that your level of customer service turned out to be outstanding. I will recommend Springleaf to friends and family members and will continue to use them should I need any loans in the future.

I applied for a loan. They did not base their decision on my credit score but my credit history the past year. I am thankful for that. Professional and attentive employees. Would recommend.

I've been doing business with Springleaf for a couple of years already. They were the only ones that were there for me when I needed the most. I needed a car to go to work and they were the only ones that gave me a hand out of all the other institutions. They were the only ones that believe in me. Thanks to them I was able to get a car and continue working. I always appreciate that from them. Now every time I need a loan they are the first ones in my mind. I know I can count on them and they always treat me good and never hesitate to help me. They are very professional and I will recommend them to all my family and friends. Thank you Springleaf.

I applied for a loan online in March 2015. Almost instantly I was sent an approval notice via email, along with a phone call from one of their offices. At first the woman was very nice and helpful, gathering information. No more than 10 minutes into the process she informed me that I did not qualify due to my credit score. At that point she became borderline rude when I questioned why. I have the income to pay back the loan, have been at my job more than 2 years, and if need be could get a cosigner or use one or more of my vehicles as collateral. She said none would help as my credit score is all that mattered. When I told her about the email I received, I was told everyone gets one like that, it doesn't mean anything. What a waste of time.

The people at Springleaf were awesome. They were very positive and helpful from the get-go. They explained every step of the process and were never ever pushy. Every single one of my questions were answered to my satisfaction. Springleaf offered us the best rate with the best terms for our loan. That paired with excellent customer service makes this experience exceed our expectations! A+++.

So I was approved for a loan. They made it seem quick and easy. They approve for unsecured loans. Seem like I was approved but to my supreme they are asking for collateral. Nowhere did I know that I needed to have collateral and now my credit score will drop because of this loan. I just wanted it to consolidate debt. THEY SHOULD MAKE IT KNOWN WHEN APPLYING IT CAN BE UNSECURED AND SECURED LOANS.

I was in the customer service business for many years and the employees at Springleaf are good as any I have ever come across. They worked hard to find a product that worked for me and never pressured me to get things that didn't work for me. They gave me options and if I said no thanks to a product that was the end of it. Would highly recommend the group in Anaheim, CA for anyone looking for a personal loan!

Great and friendly employees. Fast, told me what I needed to bring in, it didn't take long at all. They have a great rate for the type of loan I needed. Thank you.

I was able to apply online. Talked to the Rep on my lunch. The Rep was knowledgeable and easy to understand. This is a much better option than a pay day loan!!

I went for a personal loan, they worked with me over the phone and were very happy to accommodate me with a quick review and response. They made it convenient for me to go sign paperwork during my lunch hour and made it simple for me to complete all docs to get back to work asap. The agent was very professional, courteous and detailed. I walked out with my loan and very satisfied. Thank you.

I applied for a debt consolidation loan online with Springleaf on June 17, 2015 and received an email from them stating that they couldn't do anything as there was a duplicate application within the last 30 days. Then this morning, I received an email from the local branch manager, **, that stated: "We appreciate your interest in Springleaf. Our friendly, professional staff is ready to serve your financial needs in any way we can. Please contact our local office at 1-480-899-2350 at your earliest convenience. We'll be happy to discuss any questions you may have and review our loan programs. We're proud of our personalized services and hope you give us the opportunity to show you what we can do for you. We're here to help you! **, Branch Manager"

I applied for a 5,000 dollar loan, was asked a bunch of questions, then had to send them a lot of documents verifying income, identity etc. Well, they were not prompt in getting back to me after contacting them by email and phone. I thought these places were supposed to work with people that are having financial difficulty. I was denied so ended up getting a loan through my credit union which I should have done to begin with. Don't try and get a loan through Springleaf. I feel like I wasted my time. They now have all this personal information about me which I don't like. What they don't tell you (in the fine print) is that not everyone qualifies.

On June 17, 2015 I applied for a loan in the amount of 5000.00 to consolidate credit cards. After a very short application process I was told that it would take a couple hours to get an answer. Let me state that my credit is poor but as far as my payment history I have a rating of 100% payback. I got a call from Springleaf that my loan request had been denied and that was it no explanation, nothing less was said. After a few minutes I called back and asked why or if I would be receiving a notice of the reason my loan was not funded. I spoke to a young man and was told that it was because of my monthly budget demands and student loans. I ask how you can judge the funding of a loan because of student loans because they are in deferment until December of 2016. I am still attending school, and as far are the budget the consolidation of bills is to get your budget into an amount that is controllable.

I applied online for a loan. I was told I was approved for a $5000 loan. The next day I got a call from **, telling me no problem and asked for more info. After several days of phone calls not being returned, I was told I was unapproved. Very poor customer service. They lie when they say they help those who have low credit scores.

I applied for a personal loan for $7000. The approval came back via the internet for $4000. I thought well $4000 is better than nothing. No sooner did I click off my computer, my telephone was ringing. Her name was **. She was nice, started asking me why I needed the $7000 - I told her. She started asking me if I owned a home, where I worked, what my monthly salary was. After answering all these questions, she told me I would never be approved unless I had a co-signer because my debt to income was too high based on my monthly salary. I then said to her “well it said I was approved for $4000.” She said “that's just based on your credit”, but when factoring in my other bills I would not qualify.

I called the loan office and talked with a loan officer about obtaining a loan. This loan is for Home improvements as well as getting my credit score up. The loan Officer was extremely professional, from her knowledge as well as her attire for the business. I was told I would have an answer in 2 days and was given the green light within that time frame. I would Highly recommend Springleaf Financial for anyone looking to get help with a personal loan and to get back on track. They respect your privacy as well as are courteous when talking to you.

Credit Karma suggested Springleaf and I've read how they help people with low credit scores and I have a 529 but, things on my credit report have a zero balance (paid in full) and I was still denied a loan from them and the hard pull on my credit report will lower my score which is unfortunate. I was in a major car accident and couldn't work and fell behind on everything but now I'm on my feet, working and doing much better. I'm Very disappointed at the false advertisement of them being able to help people with less than perfect credit. They just deny you, even if you are working and can financially afford it. I was looking forward to eliminating all of my remaining debts and proposing to my girlfriend and only having them to pay back. Springleaf was my last hope, Very disappointed!

My experience was great! The customer service from ** was very much appreciated. She handled most everything on her own. I got the whole process done in 1 day. This was money I needed in an emergency family situation. She had to pay off some other loans I had and add them to the new loan I was getting. This was probably hard to do but she did it all within several hours! She showed me and my husband the utmost respect even though he had to sign the paperwork on his lunch break while covered in diesel fuel!

My overall experience with Springleaf was relatively good for the last year and a half but began to deteriorate this year around April. I got a phone call from the Mesquite office and was told that a payment that I made online had returned. I never got any report from my bank that anything had returned and it is almost impossible for a check to return as I have overdraft protection from lines of credit and savings account, Springleaf then charged me a late fee and a return check fee. I was told that the fees were refunded, after complaining to the office staff and talking to the District Manager.

It only aggravates you to apply for a loan. You give out your personal information then you get denied for a loan but now Springleaf has my personal information which to me is not good but my identity was already stolen twice now they have it. This was a waste of time. They want everything personal. For what? It was a waste of time... Never again. Took them like 2 weeks to deny the loan. Wasn't happy at all. Total letdown.

My husband is starting a towing business. He needs a loan, not sure who to trust, I came to ConsumerAffairs, found Springleaf, which they stated that they do New business loans. They called my husband and said “We don't do New Business loans.” :-(

The call back was prompt. The person who handled my account was professional, efficient, polite and knowledgeable. I went for a consolidation and they planned it out for me. When I said I needed to do it this way, she got on the phone with corporate and explained what I needed to do. I waited in the office and came back with the ok. She stayed late for me cause of the time I get off of work. I was pleased and have also recommended them to some of my relatives and friends. Keep up the good work.

I am very happy with my experience at Springleaf Financial!!! The Loan specialist, **, was very professional and courteous!!! I would recommend Springleaf to anyone!!!

Desperate times calls for desperate measures. I applied for a cash advance loan that charges me 130%. Stupid on my end I know. Now I'm looking for someone to help with a lower interest rate and to finance 1800. Credit karma said my odds were good, even having such a low credit score. My credit is not the best but it's a work in progress. As soon as I submitted my request it denied me saying a piece of mail will come in 30 days to notify me. Why apply when you get denied... thought this was my second chance out of this mess. I guess I'll keep saving my pennies to pay the loan I have...

After acquiring a credit line with this company and making a couple of purchases, Springleaf starting taking a set recurring amount of money from my checking account, which is completely understandable. Once the debt was paid, Springleaf continued to take the same amount from my account for two months, again with a ZERO balance. When I called, they said I had to call in and cancel the recurring payment even though the balance had been paid. They said "since you called in to cancel the payment, we will stop the payment and issue you a refund in two weeks." I had the account closed and would never recommend this company to ANYONE. They are nothing more than crooks.

I just want to share about my good satisfaction I had with Springleaf co. when I had to respond to a loan offer that came in the mail. I started the loan application doubting to be approved because for long time I haven't applied for one. I did it online and the next day I was in the local office closing and signing the loan. It was fast, easy and smooth process, and the agent was very helpful and patient to guide me in the whole process. I'm very confident to recommend Springleaf to my family members and friends.

My granddaughter needed to fix her car's engine and her portion of the repair was $1500.00. I appreciate the quick action on your part so she could get her car back so she could work and support her two young daughters.

I applied for personal loan by with my husband and with him alone. We were denied online right away and I am guessing it is the poor credit score. I have read the reviews and people with 560 credit scores or bankruptcies were approved for couple thousand dollar loans. I have 620 and my husband has 590 credit scores and we were denied for 1000 dollars!! This company is supposed to help people with low credit scores and help build credit and obviously they don't help! They simply reject some people unfairly. They deny you and their hard inquiry will lower your credit score. Don't apply unless you have good credit, then why would I need them???

I called Springleaf. Did the loan application. They called an hour later with approval. Pay off kinda high. But I would still recommend them to anyone in need of a good company to get a loan. Their staff is real friendly and knowledgeable of the loan process involved in making a personal loan to the consumer. I did not any problem getting my loan. I am very happy with the loan process.

Though they were not able to give me the full amount I requested, what they did give me was very helpful in consolidating my debt. ** at the Thornton branch was very pleasant to work with and extremely helpful and friendly. I definitely recommend Springleaf to anyone looking for financial help.

I applied online and received approved status but when I called the office I had to go through repetitive process and then told that I needed a cosigner. That was quite a hassle to have to go through double steps to get nothing.

I was quite anxious to work with your organization. My loan request was denied. However a different loan company helped us. I am disappointed in Springleaf. They lost really good customers.

Put the application in, ran a hard report, said I qualified for 5000.00. Called on Monday, said they would call me back later that day. By Thursday, no return call from them, (not professional), so I call them back. Said the lady I talk to on Monday had left for the week. Then, after waiting for 3 days only to find out I DID NOT qualify. Said I needed a co-signer. Not happy with Springleaf. I'll take my business somewhere else that doesn't make you feel like a bum, because that's how they make you feel. BEWARE!!!

I don't understand, you get approved online. Go over your credit report as if you were doing a background investigation. Turn in your documents the next day to only get disapproved. That makes no sense at all, if the credit report was already reviewed. What a waste of time.

I was very pleased with the loan I had received from Springleaf. I wasn't aware that they was formerly American General. I had two loans with them before (second mortgage and now personal loan). The people in the office was very nice and helpful each time. I will recommend this company to everyone.

They were very helpful and friendly with our loan process. Will definitely be back and will refer a friend to them.

Valerie called from the executives customer care center and apologized about my situation and offered assistance. I appreciate her compassion and understanding. Thank you Valerie.

I got approved online for $7500 and got the email saying I was approved. After I called them to see what the terms of the loan were - ** and ** asked me about 20 probing questions about my monthly expenditures and then said I was NOT APPROVED BY UNDERWRITING. So BEWARE, being "approved" online may not be true!!!

I recently had gone through a divorce and needed to look at a loan to buy a car. My credit is poor because of my divorce and I got brochures from Springleaf saying how they help people in these situations. I read all the research I could about the company and decided to dive into an application to get automatically rejected. It really makes people feel down and worthless when you beg for their business and when those capable people are willing to form a relationship get denied automatically. Thanks, Springleaf.

I just wanted to say that Springleaf loan company in Muskogee Oklahoma is one of the best loan companies I have experienced in a long while and that I recommend them to anyone whom needs financial help. Friendly and prompt 5 stars!

I received a brochure in the mail, and of course I was very skeptical. However, I had made inquiries at other institutions and figured Why not, what did I have to lose? I'm so glad I did. I filled out the application online and got an email response within five minutes. I then called the office and was a little concerned because although the email said I had been approved the representative sounded as though it was a pre-approval. She was very polite and walked me through each step and thoroughly explained everything. When I went into the office everyone made me feel very comfortable, and the whole process took about 30 minutes. I had filled out the application for 5,000. However, the email stated that I had been approved for 2,900. I ended up getting the 5,000 I wanted and with monthly payments I could afford. I would recommend Springleaf to anyone.

After my mom passed, I needed to find a financial lifeline and I found it thru SPRINGLEAF. My local office and rep were and are helpful. The loan was explained fully and I was given all the options available to me. I have referred family and friends.

Springleaf has sent me more than one offer in the past, and I have always tossed them, thinking that they were a company looking to prey upon consumers with less than perfect credit. After receiving the most recent offer, and doing some research, I decided that it sounded like a good idea. The interest seemed high, however I expected it to be so. My ex-husband opened up numerous accounts before our divorce was final and without my knowledge, seeking to destroy my credit. I have judgments against him for all of the amounts owed, however he can pay if and when he feels like it - leaving my only recourse to spend more money going back to court, and most likely having the same end result.

I don't understand this loan company. They send me offers all the time. I take the time to fill out my loan papers. Lo and behold they always deny me. I wish they would stop sending me offers if they already know they are not going to accept it. It's all just a waste of time.

Really?? The reason for termination or credit denial was that my credit application was incomplete?? Did somebody try to call me?? NO... after I made my application online in Feb. 2015... no answer till march 9 2015 when I received letter from Springleaf Financial... a statement of credit denial, termination, or change notice: 1-PRINCIPAL REASON FOR CREDIT DENIAL, TERMINATION, OR CHANGE NOTICE: This section must be completed in all instances; Credit application incomplete. Why nobody called me?? And now I did another application... I'm waiting. My credit score is today: 707. I'm new in USA (since 2013) with new credit. Never had loans, mortgage, etc and on my 2 credit card, I'm always on time with payments so... but one in all, I'm very disappointed with Springleaf Financial...

I have been paying on a 10,000 loan for 9 years, the balance is now 7,500. They put my loan as a second mortgage with 13.80 interest and tell me that's the lowest they can go. I tried to work things out and settle but they said the director didn't approve it. Before they had actually called me back, I filed a BBB complaint. So a few days into conversing with them to come up with a solution, the executive office told me I filed a BBB complaint so they can no longer talk to me. I have a witness, this is unjust. And to make it worse, they must be paying BBB under the table because they haven't responded to the complaint on BBB website for 3 weeks. The point of BBB is to help and what type of company shuts you down after contacting the BBB? A predatory one.

I'm happy with Springleaf for what they loan me at my time of need. I hope that we can do business again in the future.

This business really cares about you as a customer. I wanted to purchase a RV out of town. They worked with me and the seller to make sure we could get into it right away so the seller did not have to wait or sell to anyone else. I worked with 2 branches and it was fluid. They care to help you get what you want and work with you. They did not have to work so hard or stay in contact so often. I was in contact with them from start to end. ** even called to make sure we made it home ok as the RV was 120 miles away.

I received an offer for a consumer loan through the US Postal Service. We made original contact through their Internet website. Shortly afterward the manager of the local office contacted me and provided detailed information for the application process. She made an appointment with me that same afternoon and processed our application. The loan was approved and a check generated right away. This loan generated the funds necessary to consolidate our credit card debt.

I contacted my nearest location after doing online application. Was contacted, told what items to bring, and how much was I seeking. I was offered more than I was asking. Had not a mistake had been made on my behalf, could have received twice as much. I have never gone through but one major lending company for a small loan and Springleaf Fin. out-shined them by far. The company is GREAT, there was no hassle - just straight to the business at hand. Where were you guys years ago? So sorry I'm just hearing about you, but perfect timing is everything. Thanks so much for your service and your professionalism.