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OneMain Financial Reviews

formerly Springleaf Financial

4,944,696reviews on ConsumerAffairs are verified
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About OneMain Financial

OneMain Financial offers personal loans online, by phone and in person at nearly 1,300 branches across 44 states. You can use OneMain loans for emergency bills, a vehicle, home improvement, debt consolidation, medical bills or nearly any other purpose. Loan amounts range from $1,500 to $30,000, and OneMain states funds may be available as soon as one hour after closing. It takes about five minutes to get prequalified, with no effect on your credit score. OneMain also offers three credit cards, called BrightWay, to a limited number of customers. The company says it will be expanding card availability to more customers soon.

Visit www.onemainfinancial.com
Pros
  • Flexible term lengths from 24 to 60 months
  • Secured and unsecured loans and credit cards
  • Loans from $1,500 to $30,000
Cons
  • Charges an origination fee
  • Credit card products are limited to select customers
  • Services restricted in six states

OneMain Financial Reviews

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    Page 8 Reviews 830 - 980
    Customer ServiceStaffLoan Process

    Reviewed Feb. 23, 2016

    My story is similar to others listed here. I wouldn't have inquired with this company if Credit Karma hadn't indicated my approval odds were "good." I wouldn't have gone through any of this if it weren't for that and making that initial phone call to Springleaf. But I did. I spoke to the rep, gave my info, confirmed my income was suitable for what I was looking for and was told I would get a call back in a couple of hours with an approval or decline.

    I ended up being called back by same rep and advised I was approved and they would use my vehicle as collateral and I was fine with that, not a big deal to me. I would never jeopardize my vehicle but anyway I was given loan term, payment amount etc. Then was told there may be a branch I could go to to finish paperwork and it would be easier for me. That they would call me back on Monday (this was taking place on a Saturday) after talking to the branch to make sure they could take me as a client since it was right over the state line from me. I was also advised of a complete list of docs I would need to take with me to the branch.

    On Monday I finally heard from the same rep he informed me I was to take my docs to the branch they would close the loan, cut the check etc. So I went to the branch as soon as I could get there. Upon speaking to the branch manager there was one issue she told me I needed to take care of which I just never did which was remove the lien holder from my vehicle title. Not a big deal at all, the vehicle has been paid off for years. I would take care of it the next day (it was too late in the day to do it right then). She proceeded to copy all my docs (except one of my proof of income docs) and even took pics of my vehicle. She told me to return the next day and if she wasn't there another person at the branch would be able to close the loan.

    As soon as I left the branch and got home I received an email from the original rep I had spoken to stating the branch was hesitant to close my loan due to my income but not to worry. If they did not want to close the loan he would simply close the loan via email and it wouldn't be a problem. He said he was working on everything and would contact me the following day.

    The next day I heard nothing from anyone. The day after nothing... I was emailing and calling and getting no response from him. Last week I emailed the branch and asked the branch manager what was going on. She said she would try and contact the rep I had spoken to and would contact me back. Initially she was kind and was responding to my emails and then I asked for clarification on her position about not wanting to close my loan and her not copying all of my income docs and she stopped communicating with me.

    Then yesterday I received a generic form letter of credit denied due to insufficient income from Springleaf Financial Services! I am furious over the way I have been treated! I was advised verbally and via email my loan was approved, given terms, payment amounts etc. Then everyone stopped talking to me and only when I pursue this then I get a letter suddenly saying I have insufficient income! Now I am ten steps backwards from where I was due to Springleaf and a hard inquiry on my credit bureau report and now them saying they've declined the credit request they initially approved! This is not fair credit practices by any means and I should not be left with no option of recourse!

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    OneMain Financial
    Response from OneMain Financial
    Hi Kelly,
    I'm sorry to hear that you're unhappy with your service. Please allow us to assist. Someone from our Executive Office of Customer Care will be in touch with you shortly.

    Thanks.

    Verified purchase

    Reviewed Feb. 23, 2016

    I have fantastic credit, but every now and again, this Springleaf Financial likes to "pop" back up out of nowhere and submits to the credit bureaus that I opened an account with them in 2011! I have never heard of this company and last time it was LVNV funding which I had to go through the BBB to have removed. Get off of my credit Springleaf or prove to me what account this is that I have no record of!

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    OneMain Financial
    Response from OneMain Financial
    Hi Melissa,
    Thank you for your comments and bringing this matter to our attention. We would like the opportunity to reach out with you and discuss this matter. Someone will be reaching out to you shortly.

    Thank You.

    Customer ServiceLoan Process

    Reviewed Feb. 22, 2016

    I was informed by another lender that they could see I had previously applied with Springleaf. If they had performed a soft pull as advertised this should not have been the case. As I had not actually applied for a loan this should not have taken place and will adversely affect my profile with other lenders. After speaking with two branch locations and receiving phone numbers for their corporate office that were incorrect, I finally got through only to be told once again they had no record of me and I would need to submit a letter to dispute this inquiry with the credit bureaus. This is disgraceful.

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    OneMain Financial
    Response from OneMain Financial
    Hi Sean,
    I'm sorry to hear that you're unhappy with your service. Please allow us to assist. Someone from our Executive Office of Customer Care will be in touch with you shortly.

    Thanks.

    Verified purchase
    StaffLoan Process

    Reviewed Feb. 22, 2016

    Very pleased with the representatives of Springleaf loan. Was easy. Would have liked to been approved for more but the overall experience was great. I would definitely recommend to family and friends. I will continue to be a customer of Springleaf from now on.

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    Verified purchase
    Staff

    Reviewed Feb. 20, 2016

    I have always liked working with a company that supports community goodwill and employees that are genuine and informative. I have always felt confident that my personal information would be held confidentially. This is hard to do in a small community when an employee is previously known in another capacity.

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    Verified purchase
    Customer Service

    Reviewed Feb. 16, 2016

    Springleaf has help me three different times to consolidate bills and made my life much easier. I made the call, they were back to me within 30 minutes to an hour. I went to the office and was in and out within 30 min. I like the fact that Springleaf uses direct deposit. I will def use Springleaf again.

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    Punctuality & SpeedLoan Process

    Reviewed Feb. 16, 2016

    Decided to apply for a loan to consolidate other bills and credit cards. Have above average credit score, pay my bills on time. I make about $72,000 a year in income, own my own place but pay lot rent of $400.00. I own one vehicle and am paying on another one, $600.00 a month. After applying and talking to the rep, she informed me that I was not eligible for a loan and needed a co-signer. I haven't ever had to have a co-signer before. I've purchased a fifth wheel camper, an ATV, several automobiles, and countless other items through loans. Even paid many of them off early. I am perplexed at this company's process. I should have looked at the reviews first and by looking at some of the comments I've read, maybe it was a good thing I didn't get approved. I guess I'll go back to one of the other financial institutions that I've done business with before. I am not pleased with your business practices Springleaf.

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    OneMain Financial
    Response from OneMain Financial
    Hi Robert,
    I'm sorry to hear that you're unhappy with your service. Please allow us to assist. Someone from our Executive Office of Customer Care will be in touch with you shortly.

    Thanks.

    Reviewed Feb. 15, 2016

    I am not sure where Springleaf comes up with their credit score when you're approved with a loan. I was given a really low credit score with Springleaf, but everywhere else my credit score was 20/30 points higher so I am not understanding this? Should I file a complaint?

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    OneMain Financial
    Response from OneMain Financial
    Hi Michele,
    Thank you for your comments and bringing this matter to our attention. We would like the opportunity to reach out with you and discuss this matter. Someone will be reaching out to you shortly.

    Thank You.

    Verified purchase
    Loan Process

    Reviewed Feb. 14, 2016

    Payment process to pay down balance early requires extra steps, makes it more time-consuming to repay loan beyond the monthly payment. Otherwise, the process was friendly and efficient. Location was convenient to our home but doing everything online would have been better for us personally.

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    Verified purchase

    Reviewed Feb. 10, 2016

    I am trying to repair my credit so I pull up my credit reports and notice that I have a $7,700 loan to LVNV Funding who bought it from Springleaf Financial. I have spoken to both companies and neither of them have any proof of me signing any document, only dates. I have been told several times that I "used" my brand new truck that I had a loan on as collateral which isn't possible. All in all a horrible company.

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    OneMain Financial
    Response from OneMain Financial
    Hi Derek,
    Thank you for your comments and bringing this matter to our attention. We would like the opportunity to reach out with you and discuss this matter. Someone will be reaching out to you shortly.

    Thank You.

    Customer ServicePunctuality & SpeedStaffLoan ProcessRates

    Reviewed Feb. 10, 2016

    I was approved by Springleaf to buy a 3200 motorcycle but after realizing I was paying almost double back I decided I didn't need the motorcycle that bad. So after checking Credit Karma for a personal loan it matched me good with Springleaf. I called them to borrow money for a down payment on a house and they denied me saying I needed something with a title for them to hold. Now my credit score isn't the best I know that but I can get a loan at any other finance company around and have 100% on time payments on everything in my credit report, and these guys denied me with the high interest rates they have. It should be for bad credit people.

    Also I have one of the best paying jobs around our area - way over minimum wage - but I decided just to have my girlfriend try. She doesn't have a high credit score has a great paying job also and maybe one negative mark on her credit report but again loans at other loan companies and all paid on time. But she was also denied. So why have almost double interest rates and match people on Credit Karma but only want people with good credit scores and my scores is right at 600 ranks from 580 to 614 on all 3 credit reports.

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    OneMain Financial
    Response from OneMain Financial
    Hi James,
    Thank you for your comments and bringing this matter to our attention. We would like the opportunity to reach out with you and discuss this matter. Someone will be reaching out to you shortly.

    Thank You.

    Verified purchase

    Reviewed Feb. 9, 2016

    They make it seem so lovely until you do the math for yourself. The payback is just about equal the loan amount.

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    OneMain Financial
    Response from OneMain Financial
    Hi Leslie,
    Thank you for your comments and bringing this matter to our attention. We would like the opportunity to reach out with you and discuss this matter. Someone will be reaching out to you shortly.

    Thank You.

    Verified purchase
    Punctuality & Speed

    Reviewed Feb. 9, 2016

    Applying for a loan. Quick and easy... I would use them again.

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    Verified purchase

    Reviewed Feb. 9, 2016

    I borrowed 4000.00 and was ask to list something for collateral. I told them I had nothing of value except a TV and computer. He said he would list two 55 TV's and a Dell computer and for me not to worry. It just looks good on paper. Since borrowing this money my income has been cut in half and I've been forced to file Chapter 13. My lawyer is in the process of filing but I received a summons today delivered by a sheriff and I have 30 days to respond. My attorney said they want the TV's and computer. I only have one TV as I told the person that processed my loan and I have an Acer computer not a Dell. Will they really take my only TV and computer? I have every intention of paying back my loan once Chapter 13 is finalized.

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    OneMain Financial
    Response from OneMain Financial
    Hi Katherine, Thank you for your comments and bringing this to our attention. We would like the opportunity to reach out to you and discuss this matter. Someone will be in touch shortly.

    Thanks.

    Staff

    Reviewed Feb. 6, 2016

    I applied after seeing that I had a "very good" chance from Credit Karma and I applied and was declined after speaking to some rep. She recommended a co signer and after that they still wanted a car title. I don't own my car outright so then they declined me. Help people not and don't take them through endless loops...

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    OneMain Financial
    Response from OneMain Financial
    Hi Alton, Thank you for your comment. We would like the opportunity to reach out to you and to discuss this matter. Someone will be in touch with you shortly.

    Thanks.

    Customer ServicePunctuality & Speed

    Reviewed Feb. 4, 2016

    I took out a $3000.00 loan, paid $1000 in interest on it. A crime in itself. I put up my motorcycle as collateral. I submitted a paper hard copy title. They charged me an additional $33 title fee. I pay off my loan and ask for my title. They tell me it comes from Austin TX state capital. They tell me I will have it in 30 days. 32 days later I don't have it. I call "Oh we made a mistake. We will take care of it ASAP."

    Another 7 days I get a letter from DMV Springleaf did an efile. Never heard of a title being efiled. So now I have the hassle of getting the hard copy title from dmv, and I have to pay for it. NOWHERE IN THE CONTRACT DOES IT SAY IT WILL BE A EFILE TITLE. At no time during my multiple call to them did anyone say it will be efile. They time after time led me to believe it would be a hard copy. Not to mention every SINGLE month they called me and attempted to get my atm card or checking account number to pay. You give these idiots that information and let them screw up your bank account then have them tell you it's your problem. Horrible company, customer service, unethical, and a bunch of liars.

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    OneMain Financial
    Response from OneMain Financial
    Hi Scott, I'm sorry to hear that you are unhappy with our service. Please allow us to assist. Someone from our Executive Office of Customer Care will be reaching out to you shortly.

    Thanks.

    Verified purchase
    Customer ServiceLoan Process

    Reviewed Feb. 4, 2016

    I thought when I got the loan it was the right thing to do. I called last week to see if I can make a settlement agreement because I know I will never finish paying this loan off. The lady said I owed $6007. I just got that loan April 2015. Anywho I put the request in. I called back 6 days later and now my loan is 8000. How did it go up 2000 in 6 days? I am very disappointed because I feel I have been cheated and I feel I need to seriously report them and get the awareness out. My credit is not messed up and I will never be able to get it repaired with this loan on there. I just don't know what to do at this point.

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    OneMain Financial
    Response from OneMain Financial
    Hi Cynthia,

    Thank you for your comments and bringing this matter to our attention. We would like the opportunity to reach out with you and discuss this matter. Someone will be reaching out to you shortly.

    Punctuality & SpeedLoan ProcessRates

    Reviewed Feb. 3, 2016

    I can only guess that the positive reviews on this site were all written by Springleaf themselves. This company is the epitome of predatory lenders. We took out a $4,000 loan in November of 2015 with Springleaf in Effingham, IL. We made two payments on it both on time and somehow our payoff on the loan as of Feb 3, 2016 is $4,704!! We are paying off the loan today!! They have made over $1,000 in interest and charges in just over two months time!!! Also, beware of their loan writing practices! They will shove you through the process so fast that you will not realize you've purchased two forms of insurance from them for an insane amount! This company is a disgrace!

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    OneMain Financial
    Response from OneMain Financial
    Hi Jason,

    Thank you for your comments and bringing this matter to our attention. We would like the opportunity to reach out with you and discuss this matter. Someone will be reaching out to you shortly.

    Verified purchase
    StaffLoan ProcessRates

    Reviewed Feb. 2, 2016

    Really really disappointed in their interest rates, OMG! I'm not sure if it's even legal to charge as much as they do! She told me what they were when I went in to sign, (forgot what she said) I knew it was high, but not ONE time did I see the total amount for a 3,000.00 loan. My total is $6,199.78!!! I figured it would have added "maybe" 1,500.00 with their rates, but it's almost 100% interest rate (89%!!)... I NEVER would have signed the dotted line if I had seen that. I was just super excited about paying off some credit cards, but I think I would have been better off not doing this. Unreal!

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    OneMain Financial
    Response from OneMain Financial
    Hello,
    I'm sorry to hear that you're unhappy with your service. Please allow us to assist. Someone from our Executive Office of Customer Care will be in touch with you shortly.

    Thanks.

    Verified purchase
    Staff

    Reviewed Feb. 2, 2016

    Great people. They took care of our every need.

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    Verified purchase

    Reviewed Feb. 1, 2016

    Lower my payment. It help me be able to manage my other bills.

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    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed Feb. 1, 2016

    Great service. Outstanding cust service and fast process.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 1, 2016

    Very nice and friendly customer service. Would definitely recommend Springleaf to anyone.

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    Verified purchase
    Staff

    Reviewed Jan. 30, 2016

    Me and my husband have been a client for a while now. Springleaf have always been there to meet our needs. They are so professional in what they do. They love to help in any way they can. We so love the staff. I will always return again and again if we need to.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 29, 2016

    I applied online and was sent a cheery happy message saying I was approved. I called the next day and gave them more information. I was told I would get a call back in an hour and a half. Three hours later I called them and was told that with collateral I would be approved. I asked about adding my wife's income and after giving her information we were told it wouldn't be a problem and in fact may raise my loan amount. I was told I would get a call back in an hour and a half to two hours. Again three hours later I called back and was told we were declined. It was a giant run around for nothing but a hard inquiry on my credit. These people don't seem to know what they are doing and will tell you what you want to hear until they can't. If you can't call back within your stated time frame, at least say that. Big waste of time.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 29, 2016

    I was contacted by a Representative by the name of Jeremy. 2015 was a very difficult year financially as I was finishing up my last year of graduate school and was unable to work for a few months. As a result, payments fell behind. Since December 2015, things have completely turned around. I acquired a very lucrative job and my income tripled. I resumed payments to Springleaf in December and doubled up on payments to bring the account current. Jeremy contacted me regarding a "cure" option.

    It is possible that I could have been interested but because of Jeremy's rude behavior it was a complete turn off. I had questions, but he behaved as if he was in a hurry and did not have time to answer my questions. He did not allow me to finish sentences and repeatedly cut me off. Finally, I said to him I was not interested as I refused to allow him to continue to speak to me in that manner. It is very disheartening and frustrating when someone treats you as if you are ignorant and stupid, fail to take the time to slow down and listen, but want you to do business with them. I will finalize the account with Springleaf and will NEVER do business with them again. Nor will I EVER refer anyone.

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    OneMain Financial
    Response from OneMain Financial
    Hi Eurica,
    Thank you for your comments and bringing this matter to our attention. We would like the opportunity to reach out with you and discuss this matter. Someone will be reaching out to you shortly.

    Thank You

    Verified purchase

    Reviewed Jan. 28, 2016

    I have been very satisfied with you and would recommend a friend if need be.

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    Customer ServicePunctuality & Speed

    Reviewed Jan. 27, 2016

    I applied for a personal loan with Springleaf Financial to consolidate some bills. I informed ** that I was thinking over the repayment of over $7500 to borrow $5000 for 2 years. She wanted the title to both cars I own, then said she would only take one. I was set up to go sign the papers and get the money on Monday, 1/18/16 and was called to take care of my ailing mother and did not make my appointment. I have since received a letter saying that I was denied, which has obviously negatively affected my credit even worse.

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    Verified purchase
    Staff

    Reviewed Jan. 26, 2016

    Good service, staff very efficient.

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    Verified purchase
    Loan Process

    Reviewed Jan. 26, 2016

    Thank you for getting my loan ready in just an hour!

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    Verified purchase
    Loan Process

    Reviewed Jan. 26, 2016

    They help me in a desperate time of need, and for that, they will always be my number one choice, whenever I need a personal loan. I would recommend them to anyone needing a personal loan.

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    Verified purchase

    Reviewed Jan. 25, 2016

    Personal loan. I wanted to pay off some bills.

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    Verified purchase
    Punctuality & SpeedStaffTransparency

    Reviewed Jan. 22, 2016

    Contacted the loan representative and explained my need. She had the paperwork and CHECK ready for me when I arrived 60 minutes later. She was friendly, helpful and at the same time training someone else. This is my second loan experience with Springleaf. Love ya'll.

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    Customer ServiceLoan Process

    Reviewed Jan. 22, 2016

    While I was checking my credit score the site stated that Springleaf would be a great fit for me to get a loan to buy a much-needed car since I totaled my car in an accident and really could use a more reliable daily driver than what I am driving now. My credit score is not the best, but it is average. I only have three items listed on my credit. Two are positive and one is negative due to my accident, but I am currently making payments. I earn a really good living so I thought it would not be a problem getting a loan for $5,000.00. The mgr called me back to say my request was declined. If the credit bureau thought we were a good fit then why was I declined. If I had perfect credit I would not be needing a loan. Very disappointed with the outcome.

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    OneMain Financial
    Response from OneMain Financial
    Hi Lynn,
    Thank you for your comments and bringing this matter to our attention. We would like the opportunity to reach out with you and discuss this matter. Someone will be reaching out to you shortly.

    Thank You.

    Verified purchase

    Reviewed Jan. 20, 2016

    Springleaf gave us the funds to repair our vehicles and continue, maintenance of our lives and jobs. With doing so we are able to spend quality time with family and pay back the loan in a timely manner and keep finances balanced.

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    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed Jan. 20, 2016

    Excellent customer service, friendly staff. This is the second loan I got from them and has been another great experience.

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    Verified purchase
    StaffLoan Process

    Reviewed Jan. 19, 2016

    My great service with my Springleaf in Cicero, IL was the best. My agent gave me everything I needed to obtain the loan and made my experience very easy. I would recommend that Springleaf is the place to get your next loan from. I give Springleaf 5 stars!!! Thank you.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 16, 2016

    Yesterday, January 14, 2016, I contacted Springleaf because I received a notification that I may be able to get help with a loan. I, of course, do not have great credit as 'life happens' (layoffs and a death in the family last year) and know that I am a target for these types of offers. I really need help as I am about to start a great career with a well-known seminar company. Money for travel expenses is desperately needed because I need to travel to another state for the certification training and they do not pay nor reimburse for travel until you start doing your seminars.

    I need to leave in 2 days and need a small loan to help me get through this period. Anyway, I did not qualify on my own. "Perla" said that I would need a co-signer but, I may qualify for approximately $2,500. My adult children were not available until today. I called and a guy answered and said Perla was busy but, he would pass the message on that I have my daughter standing by. A few hours passed and I called back. My call went to voicemail. I waited and called from a different number and Perla answered. She said she didn't get the message. OK.

    So my daughter gives her info. She just finished the military as a disabled retiree. Perla said she'd call us back. A little while later, I called from my regular number... voicemail. I called from ANOTHER number and Perla answered. She said she's waiting on the manager to come back because she's not showing any credit for my daughter. My daughter has been paying on a car since 2012 and has credit cards but, she said, "As soon as he comes back in, I'll call you back". The office closes at 5pm and I didn't get a callback. If I don't qualify, why keep stringing me along? Each time I called from a number other than my 1st number, Perla answered as she had been laughing with another co-worker.

    I'm sure she wasn't expecting me to call from different numbers. Why not just let me know that neither one of us qualify? I saw someone else had a similar experience. It's VERY RUDE and inconsiderate. I shouldn't have to change phone numbers to reach someone only to be let down. If my daughter didn't qualify, I have a son that might but, after this experience, I don't want to do business with a company like this. Perla was very cordial over the phone so, I'm surprised that this has been my experience. For the past year, I've struggled trying to get my life back in order and things are going to turn around this year. But, no matter what, potential customers should not be made to feel as though we're no worth the courtesy of a callback.

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    OneMain Financial
    Response from OneMain Financial
    Hi Tracy,
    I'm sorry to hear that you're unhappy with your service. Please allow us to assist. Someone from our Executive Office of Customer Care will be in touch with you shortly.

    Thanks.

    Customer ServiceStaff

    Reviewed Jan. 15, 2016

    I came here & read tons of reviews, & wasn't going to give them the chance, but I decided to go for it. Spoke to the CSR dept & said I was eligible & someone from my local office would call me back to request more info. 3 days later, no phone call. I finally called & he said the reason I never got a call was because I was denied from the get-go... He mentioned that my dept of ed is what's hurting that decision. I told them that's what I wanna pay. So be aware, they will not allow you to pay your student loans if you'd like. So at the end of the day, I was deceived by this company. Sucks they put a hard inquiry on my credit. These people are bad business & at 29% APR, not worth it.

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    OneMain Financial
    Response from OneMain Financial
    Hi Christyanne,
    Thank you for your comment and for bringing this to our attention. Someone from our Executive Office of Customer Care will be reaching out to you shortly to discuss this matter.

    Thanks.

    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 15, 2016

    To keep it short, I applied for a loan knowing that my credit is less than perfect but my income to debt ratio is fine. They were quick about getting back to me which I appreciate but it felt like an interrogation on the phone with the agent, just question after question about my plans with the loan money and personal situation outside of pure finances. The worst part is she proceeded to call my work multiple times for the application process (I'm in the military and disclosed this so most people know that's a no fly zone unless I'm not fulfilling my obligations). She asked a random associate what my rank and title is, what exactly I do, and told them the reason for the call. After everything, they approved me for half what I applied for at a ridiculous rate. Waste of time.

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    OneMain Financial
    Response from OneMain Financial
    Hi Anthony,
    I'm sorry to hear that you're unhappy with your service. Please allow us to assist. Someone from our Executive Office of Customer Care will be in touch with you shortly.

    Thanks.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 15, 2016

    I was in a bind and these guys helped me when others would not. Still today I use them. They're fast and convenient and have great customer service! The Longmont branch is full of energetic fun staff. That know you by name when you walk in the door!

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    Loan ProcessRates

    Reviewed Jan. 13, 2016

    I went into Springleaf Loans looking for a small loan to buy a used car. I was qualified for $2,400 which was the amount need to purchase the car. They set me up with a three year payment plan which seemed kind of long to me. Now a year and a half later we are still paying off this loan. We were loaned $2,400 and are having to pay back $5,629 that is ridiculous. The other shady part of this is that when I receive my statements the interest box is always blank. Need to report this to the Better Business Bureau.

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    OneMain Financial
    Response from OneMain Financial
    Hi Bryn,
    Thank you for your comments and bringing this matter to our attention. We would like the opportunity to reach out with you and discuss this matter. Someone will be reaching out to you shortly.

    Thanks.

    Customer ServiceLoan Process

    Reviewed Jan. 13, 2016

    I had a loan with Springleaf and got hurt at work. Was a few payments behind and was getting calls every day. The guy that worked there told me if I didn't pay they would file a lawsuit and garnish my pay. Few weeks later, I received a civil suit in May. Now I don't know what to do.

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    OneMain Financial
    Response from OneMain Financial
    Hi Blaine,
    Thank you for reaching out. We would like the opportunity to reach out with you and discuss this matter. Someone will be reaching out to you shortly.

    Thank You.

    Verified purchase

    Reviewed Jan. 13, 2016

    I would recommend anyone in the need of a loan to Springleaf. Good or bad credit they will take great care of you.

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    Verified purchase

    Reviewed Jan. 13, 2016

    The West Bend Wisconsin office is wonderful. Each one there treats you with complete respect.

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    Customer ServicePunctuality & SpeedLoan Process

    Reviewed Jan. 12, 2016

    I applied for a secure loan using my vehicle, I got approved for 16K. First they ran my application and credit with the wrong vehicle, so they had to do it again, I got approved again for the same amount. I sent all the paperwork required and I drove to their office an hour later, mind you I sent my registration so I took time off from work to go to the office just to find out that they can't do the loan because my vehicle is not registered in the current state. Customer Service need to ensure to provide all the information at once and not make people waste their time.

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    OneMain Financial
    Response from OneMain Financial
    Hi Luis,
    Thank you for reaching out to us. We appreciate you taking time to let us know about your experience. Please allow us to assist. Someone from our Executive Office of Customer Care will be in touch with you shortly.

    Thanks.

    Customer ServiceLoan Process

    Reviewed Jan. 12, 2016

    Well let me tell you the story short. They told me I was approve for a loan for 10,000. Next morning I received a call and they told me that they could offer me a loan and was only approved for 7500. I went in, took the necessary papers, and had the loan approved in 30 minutes. That was the good part. The bad part is my first payment was withdrawn from my account without permission! I set up direct pay to begin in February and made the payment normally for this month. I went to my account the next day and had 2 payments withdrawn! I called them and was told they couldn't do anything for at least a week or two... I need that extra money for bills now as I was in the hospital and have bills due. Very unsatisfied with the service I received after I got their loan.

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    OneMain Financial
    Response from OneMain Financial
    Hi Brandon,
    I'm sorry to hear that you're unhappy with your service. Please allow us to assist. Someone from our Executive Office of Customer Care will be in touch with you shortly.

    Thanks.

    Verified purchase

    Reviewed Jan. 12, 2016

    Recommend getting loan here because they make you feel like you're important to them, not just another person.

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    Verified purchase
    StaffLoan Process

    Reviewed Jan. 12, 2016

    My experience(s) with Springleaf have been very professional and handled in a timely manner.

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    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed Jan. 12, 2016

    The services was very good. They were very helpful and process my paperwork fast. I would recommend them to my family and friends.

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    Verified purchase

    Reviewed Jan. 12, 2016

    Super, Reliable, Intelligent, Generous. Lots of Experience And Friendship. This is what Springleaf means to me.

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    Verified purchase

    Reviewed Jan. 12, 2016

    Loan made easy.

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    Verified purchase
    StaffLoan Process

    Reviewed Jan. 11, 2016

    I would recommend Springleaf to friends and family. This is my third loan with them. They are always friendly, courteous and professional.They work with you if you have difficulty making payments after you get your loan.

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    StaffLoan Process

    Reviewed Jan. 9, 2016

    I am very unhappy with the application process. The calculations for my income was incorrect and when the agent suggested to add my spouse, I was assure my credit would not be ran again. That is incorrect, I was notified of double inquiry and on top of that they offered a secured loan, which is the same as a title loan. I am unhappy and will be disputing the inquiry.

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    OneMain Financial
    Response from OneMain Financial
    Hi Latisha,
    I'm sorry to hear that you're unhappy with your service. Please allow us to assist. Someone from our Executive Office of Customer Care will be in touch with you shortly.

    Thanks.

    Customer ServiceLoan Process

    Reviewed Jan. 9, 2016

    I received confirmation via email that my loan request was approved. I got a phone call from an employee seconds after this. After speaking with her for about 5 minutes, I was told I would hear back within 1-2 hours. I never heard back from them, so I followed up. I was then told my loan was denied. I am extremely frustrated as to why this company sends confirmation of approval, to then deny. You need to be more precise with your communication to potential customers. Being deceitful does not equal good business. I will definitely share my experience with those I know.

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    OneMain Financial
    Response from OneMain Financial
    Hi Lindsey,
    Thank you for your comments and bringing this matter to our attention. We would like the opportunity to reach out with you and discuss this matter. Someone will be reaching out to you shortly.

    Thank You.

    Verified purchase
    StaffLoan Process

    Reviewed Jan. 8, 2016

    Springleaf took the hassle of loans by having well knowledgeable staff who helped me through the process. My experience was so well that I sought my second loan through them.

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    Verified purchase
    StaffLoan Process

    Reviewed Jan. 8, 2016

    I needed a loan to purchase a used car and they made everything go very smooth. Every time I have needed a loan they have been very helpful. I am a divorced mom who is trying to rebuild my credit and they have helped me to do just that. I would definitely recommend them.

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    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Jan. 7, 2016

    Always gave a quick response and made you feel comfortable.

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    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed Jan. 7, 2016

    We had a good experience with Springleaf. The representative was very pleasant to work with, we actually had two and they seemed to work well together and were knowledgeable about what each other did. They were very polite and worked to get our paperwork completed quickly. I would recommend them to family and friends.

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    Verified purchase
    Punctuality & SpeedLoan Process

    Reviewed Jan. 7, 2016

    Springleaf is an excellent place to go to for quick, needed cash for home improvement, car repair and personal loans. They are quick to tell you if you qualify, make the process very easy and are a pleasure to work with.

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    Verified purchase
    Loan Process

    Reviewed Jan. 7, 2016

    Just wanted to thank you for the opportunity to resolve a bad situation I had gotten myself into. I've had credit issues every since my divorce. Working on getting it repaired. Only wish you could assist me with a home loan. Many thanks.

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    Verified purchase
    StaffLoan Process

    Reviewed Jan. 7, 2016

    The employees at Springleaf made it so easy to take a loan out. They were very helpful and understanding to our issues. They ended up saving us money and helped us pay-off some bills. It's refreshing to have wonderful people that really care about their customers!

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    Verified purchase
    Staff

    Reviewed Jan. 7, 2016

    I like Springleaf because they are reasonable and fair and would use them again.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed Jan. 7, 2016

    First of all would like to thank Springleaf for making the loan process easy, painless, and very quick. I was able to do it on my lunch break. Thank you Ken for that great Terrace. Very friendly customer service. Thank you.

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    Verified purchase

    Reviewed Jan. 7, 2016

    Springleaf provided financial services to me at a time when other would have not. They gave me a chance. I have been an excellent customer with a very good repayment history. I could now close the account and go somewhere else. I will not. I am loyal to was loyal to me in time of need. Treat me with respect and value and I will be your customer for life.

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    OneMain Financial
    Response from OneMain Financial
    Hi George,
    Thank you for your kind words. We're vary glad to hear you are happy with our services. Thank you for your loyalty!
    All the Best,

    Alex

    Verified purchase
    Staff

    Reviewed Jan. 7, 2016

    I had just gotten out of the hospital and could not work for a few weeks. My vacation and sick leave had run out and I was getting behind on bills. Springleaf helped me out and I am very appreciative. I would and HAVE already recommend to friends and family. Keep up the good work.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Jan. 7, 2016

    When I needed a small loan my first and only choice was Springleaf. In the 12 years I have been dealing with Springleaf I have always received fast, courteous and friendly service. I will continue this relationship for the foreseeable future and I know I won't be disappointed.

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    Reviewed Jan. 6, 2016

    Well let me tell you the story short. They told me I was approve for a loan for 10,000. Next morning I received a call and they told me that they could offer me a secured title loan against my car that was approved for 5000. After I send all the papers they told me that I wasn't approve and that I will received a letter in the mail. They run your credit, know that is good and still denied you after you get all the papers done. Liars.

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    OneMain Financial
    Response from OneMain Financial
    Hello Jesus,
    Thank you for your comments and bringing this matter to our attention. We would like the opportunity to reach out with you and discuss this matter. Someone will be reaching out to you shortly.

    Thank You.

    Customer ServicePunctuality & Speed

    Reviewed Jan. 4, 2016

    On Jan 2nd I apply for a loan online. I get a confirmation email that said I was approved for $3500. "Great" I think to myself. Website shows they are open. I drive to the office listed in the email and they are closed. So today Monday Jan 4th I go into the office. I walk in the door and they are all sitting at stations. No one walked up to greet me. They ask from the 3rd station "what can we do for you". I told them who I was there to see, and she said "I'm on the phone it will be a few minutes". Ok I understand. Now in the email I got saying I was approved. It said I needed to take in ID DL, ID card, passport.

    Next says income verification, pay stub, last year's tax returns, or bank statements. She asked "did you bring your pay stubs." I said "no I have bank statements." I was then told "we only accept bank statements if you are on SS." It does not say that anywhere in the information I got. I went to a dealership and got a $50k truck and a $35k SUV and did not have to go through this much trouble. My credit history also show 100% on time payments. My payroll comes from a different state and I do not get pay stubs nor have I ever needed them for anything. I did not even need them to buy $85k worth in cars.

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    OneMain Financial
    Response from OneMain Financial
    Hi Myles,
    Thanks for reaching out. I'm sorry to hear that you're unhappy with your service. Please allow us to assist. Someone from our Executive Office of Customer Care will be in touch with you shortly.

    Thanks.

    Customer ServiceLoan ProcessTransparency

    Reviewed Jan. 4, 2016

    My wife got a auto collateral loan but my name was also on the loan. Somehow she got $402.00 behind. Not a lot of money but instead of contacting me since I'm on the loan also they repossessed the truck. Ok. Instead of contacting me first. Now they want $1,120 to get the vehicle back. $700.00 for a 50 mile tow. They knew if they had called me I would have paid the past due amount immediately. Only $402.00 but why do that when you can make an extra $700.00? Scam all done legally but doesn't make it right. I would tell anyone that's needs a loan to stay far, far away from this place. Communication is terrible. For a profit.

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    OneMain Financial
    Response from OneMain Financial
    Hi Darrel,
    I'm sorry to hear that you're unhappy with your service. Please allow us to assist. Someone from our Executive Office of Customer Care will be in touch with you shortly.

    Thanks.

    Customer ServiceStaff

    Reviewed Jan. 3, 2016

    Springleaf should not advertise as a poor credit loan company.. I have applied, my daughter and me as co-signer and my husband applied and no one approved! But when you search and do the pre-qualification it comes up and says "we find a company that might be able to help!" I understand the word "may be able" but it's never! Springleaf does not even call you back with answer, which they say "I will call back in about 2 hours." You speak with a rep they take all your info and say everything looks good and sends to underwriting. They after that you get No email, No call, No Nothing. To get a answer you have to call back and speak with Rep!

    Reps are rude and always give different answers on why you don't get a call back with answer. Even when you leave voicemail messages for you Loan Adviser or whatever their names may be they don't even return call! They must be paid only on loans that are approved. They don't give a crap about you otherwise! Which is very poor customer service!

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    OneMain Financial
    Response from OneMain Financial
    Hi Lori,
    Thank you for reaching out. I believe we responded to you through Facebook earlier. I will forward your message to the Executive Office of Customer Care, once more so that someone can reach out to you, if they haven't already.
    Thank you for your patience.
    Best,

    Alex

    Verified purchase
    Punctuality & Speed

    Reviewed Dec. 30, 2015

    Smooth, quick transaction.

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    ron increased rating by 2 stars.
    Staff
    After a positive interaction with OneMain Financial, ron increased their star rating on Jan. 19, 2016.

    Updated review: Jan. 19, 2016

    The District Manager over the Waco Office and the Executive Office of Customer Care contacted me to address this complaint. They made me feel like a valued customer and apologize for the Waco Office.

    Original Review: Dec. 30, 2015

    Your employees at the Waco office including the Manager questioned my integrity and my intelligence. I was pre-approved online for a $1000.00 personal loan pending verification of my income. I took my two most recent pay stubs to the Waco office to complete the loan process. I needed to verify my stated net income of $4800.00 per month. Both pay stubs had my net to the bank amount printed at the bottom of the check. The smaller one was a net of $2217.00. I am paid biweekly, so 2217 times 26 pay periods is 57,642 annually divided by 12 = 4803 monthly. My stated income of 4800 monthly was proven.

    Your employees did not accept what was printed on the check. They started trying to figure out my gross pay minus my deductions but they overlooked the amount that I am compensated for using my car in my job. I offered to show my bank statement which verified the automatic direct deposit amounts matched the net to bank amounts printed on my check. The girl I was talking to said that your company doesn't accept bank statements and would not even look at them.

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    OneMain Financial
    Response from OneMain Financial
    Hi Ron,
    Thank you for that feedback. We're glad we could clear things up. Please let us know if there's anything we can do to assist in the future.
    Thanks,

    Alex

    Verified purchase
    Customer ServiceLoan Process

    Reviewed Dec. 29, 2015

    The customer service and ease at which to obtain a loan here is wonderful!

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    Verified purchase
    Punctuality & SpeedOnline & AppLoan Process

    Reviewed Dec. 29, 2015

    Springleaf came through for me when I was in a real bind, and not great time in my life. I needed money to move and they were friendly, quick and helpful. Love their website for online paying & account review. Great rewards program too. I would go back to them without hesitation. Very good and reliable company who never hassles you or bugs you. Very pleased with my experience!

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    Verified purchase
    StaffLoan Process

    Reviewed Dec. 29, 2015

    I was taken off guard with the ease of applying for this loan. They were so pleasant, and cheerful. Marybeth spoke to me like she had known me for a long time. She made me feel so comfortable, and that I had nothing to worry about. I have had to talk to others in the office recently, and they have greeted me with the same warmth. It has truly been a pleasure doing business with you. And yes, I would recommend Springleaf to my friends and family.

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    Verified purchase
    Staff

    Reviewed Dec. 29, 2015

    Service was friendly and efficient. Approval was fast.

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    Verified purchase
    Loan Process

    Reviewed Dec. 29, 2015

    They saved me over a year on my loan and lowered my a little. Doesn't get any better than that.

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    Verified purchase
    Punctuality & SpeedLoan Process

    Reviewed Dec. 29, 2015

    Simple loan process. Fast approval.

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    Verified purchase

    Reviewed Dec. 29, 2015

    They are there when I need cash. I have been a customer for a very long time. I would recommend them to all my friend, keep up the good work.

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    Verified purchase

    Reviewed Dec. 29, 2015

    I had an initial loan then added to it. Last 5-6 years doing paying back the loan. Well, I did it and made final payment all these years later. I'm done. I'm happy Springleaf helped me but I hope not to need those services anytime soon. Thank you.

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    Verified purchase
    Punctuality & SpeedLoan Process

    Reviewed Dec. 29, 2015

    Was able to get my loan fast and friendly, with a due date that works for me. I had a death in my family and I was able to postpone a payment without any problems. Thank you.

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    Verified purchase
    Customer Service

    Reviewed Dec. 29, 2015

    It has help me to pay off bills and get a car. So I've been please with all my loans. And would tell and do tell them now. If they need a personal, nor car, or pay their bills off go to Springleaf. And I can't make a payment on due date I'll call.

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    Verified purchase
    Customer Service

    Reviewed Dec. 29, 2015

    Great service, easy application, quick response. I RECOMMEND HIGHLY.

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    Verified purchase
    Staff

    Reviewed Dec. 26, 2015

    The staff at springleaf are extremely understanding. They listen. They go out of their way to assist. We will be customers for many years to come.

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    Verified purchase
    Staff

    Reviewed Dec. 24, 2015

    Springleaf is a good place to do business. They will do whatever they can do to help in any way they can. They have been there for me ever since I walk thru their doors 3 years ago. And I would send anybody there for Springleaf to give them a help hand. They believe in second chances.

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    Verified purchase
    StaffLoan Process

    Reviewed Dec. 23, 2015

    It was easy and a stress-free experience and done very friendly and professionally.

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    Verified purchase

    Reviewed Dec. 23, 2015

    Every time I have conducted business there I have always been treated with respect. I would recommend them to anyone I know looking to borrow money. I have been a customer for the last 5 years and have always been satisfied and received exactly what I came in for. Thank you Springleaf...

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    Verified purchase

    Reviewed Dec. 23, 2015

    They were able to save me more than 100 dollars a month. Thank you.

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    Verified purchase
    Punctuality & Speed

    Reviewed Dec. 23, 2015

    Quick and uncomplicated!

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    Verified purchase
    Staff

    Reviewed Dec. 23, 2015

    Springleaf staff are the best. They really care about your situation and concerns. The staff take the time out and listen to you to make sure your needs are meet. They have always been there for me when I truly needed their help. I recommend them to everyone because you will always leave there with a smile of happiness that someone cares about you!!!

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    Verified purchase
    Staff

    Reviewed Dec. 23, 2015

    Every time I go into the Springleaf office, everyone tries to make your visit comfortable and as fast as possible.

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    Verified purchase

    Reviewed Dec. 23, 2015

    Springleaf has gotten me out of a few tight spots and I really appreciate them.

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    Verified purchase
    Punctuality & Speed

    Reviewed Dec. 23, 2015

    Friendly and easy and quick.

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    Verified purchase
    Staff

    Reviewed Dec. 22, 2015

    I cannot say enough good about the friendly and professionalism of the employees. They have always treated me with the utmost respect.

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    Verified purchase
    StaffLoan Process

    Reviewed Dec. 22, 2015

    We have had a loan with Springleaf in the past and when we needed to get another loan to pay off some medical bills Springleaf was the first company we called to see if they could help us. They were very helpful and work with us to get us our loan in a timely manner.

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    Verified purchase
    Loan Process

    Reviewed Dec. 22, 2015

    My loan helped me to pay some bills and get some things for my granddaughter.

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    Verified purchase

    Reviewed Dec. 22, 2015

    Hassle free and easy.

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    Verified purchase
    Staff

    Reviewed Dec. 21, 2015

    Great place to work with.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 21, 2015

    The Gadsden office was so nice and has great customer service. Everyone in the office was so friendly and did everything they could to help me. Thanks so much.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Dec. 21, 2015

    Everyone in the office was very polite, helpful, and punctual. If someone was busy that helped me before, another person stepped up to the plate. As I said before, everything was quick and painless.

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    Verified purchase
    StaffLoan Process

    Reviewed Dec. 21, 2015

    The reps at this branch were friendly and very helpful during the loan process.

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    Verified purchase
    Customer Service

    Reviewed Dec. 21, 2015

    They were real good customer service.

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    Verified purchase
    Loan Process

    Reviewed Dec. 21, 2015

    Springleaf has been the easiest company to work with for loan applications and easy payment methods.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed Dec. 21, 2015

    The process was quick and easy. The customer service was excellent, I didn't have to call to get an update.They treated me like I was top priority.

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    Verified purchase
    Customer ServiceLoan Process

    Reviewed Dec. 20, 2015

    I received a mail invitation. I made the request for a loan online using the codes I was mailed. I received an answer and the loan was funded in just days.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 20, 2015

    One of the most important things that I can say about the company is the customer service. The customer service is very good. They work with you and help you with all of your financial situation that you may have. I have no complaints. They were great for me. Thank you Springleaf.

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    Verified purchase
    Customer ServiceStaffLoan ProcessTransparency

    Reviewed Dec. 19, 2015

    The customer service at Springleaf is excellent. They explained everything in great detail, and they were courteous and very professional throughout the whole loan process.

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    Verified purchase

    Reviewed Dec. 19, 2015

    I would recommend Springleaf. They have always help and try to get me a substantial amount of money. My credit has rose substantial since I have been dealing with Springleaf.

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    Verified purchase
    Staff

    Reviewed Dec. 18, 2015

    They were very helpful when I needed the extra money. They were very friendly when I went in, always with a smile. Hope all have a very Merry Christmas and a Happy New Year and God Bless is my prayer.

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    Verified purchase
    Customer ServiceLoan Process

    Reviewed Dec. 18, 2015

    This is our third encounter with the Oxnard office... We are very pleased with the customer service and expediting our loan requests.

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    Verified purchase
    Customer Service

    Reviewed Dec. 18, 2015

    My husband and I have had an ongoing loan with Springleaf for many years. We have renewed our loan several times. They have great customer service. We have never had a complaint about them.

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    Verified purchase
    Staff

    Reviewed Dec. 18, 2015

    I will recommend Springleaf whenever I hear some asking about a loan or having a difficult time. They treat you with respect!

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    Verified purchase
    Customer ServiceLoan Process

    Reviewed Dec. 18, 2015

    Working with Springleaf has been great. Their customer service is great and the loan process is always nice and easy.

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    Verified purchase
    Customer Service

    Reviewed Dec. 18, 2015

    Springleaf is a awesome!!! Customer service is awesome!!! Like doing business with Springleaf!!!

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    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 18, 2015

    The Customer Service was great! They're always nice and always smiling.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Dec. 18, 2015

    Springleaf helped me through a lot! I needed some cash for bills and a vacation and they exceeded my expectations of what I could get! They were so helpful!!! And it was quick and easy! Thank you Springleaf for helping me when I needed it!

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    Verified purchase
    Staff

    Reviewed Dec. 18, 2015

    Springleaf has been there for me during the tough times. When I was moving and had extra expenses from moving, Springleaf loaned me money. When I had back surgery and needed financial help, Springleaf was there. Now, my brother is dying from cancer and Springleaf loaned me money so I could go see him. You have helped me when I was down and I have truly appreciated it. Thank you!

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    Verified purchase
    Customer ServiceStaffRates

    Reviewed Dec. 18, 2015

    Excellent customer service. Extremely knowledgeable & efficient staff. Great rates!!

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    Verified purchase
    Staff

    Reviewed Dec. 18, 2015

    Everybody is very professional. They are always there for your needs and are like family. They will let you know what you need and don't need.

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    Verified purchase
    StaffLoan Process

    Reviewed Dec. 18, 2015

    Springleaf Financial services helped me out when I needed them. They did all that was possible to get me a loan and came thru for me.

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    Verified purchase
    Staff

    Reviewed Dec. 18, 2015

    Highly recommend using Springleaf, the employees are friendly and courteous.

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    Verified purchase
    Loan Process

    Reviewed Dec. 18, 2015

    Springleaf to me is a very good place to go to get a loan. I will keep using them.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 18, 2015

    Jason is the manager at my branch, and he is very good at helping customers. The office workers also are very good at their jobs. He will work with you and help in any way he can to provide excellent customer service. He is why I use Springleaf.

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    Verified purchase
    Customer Service

    Reviewed Dec. 18, 2015

    We have always been given excellent customer service at Springleaf. We had a renewal to help with medical bills and unexpected expenses. I would recommend Springleaf for anyone needing a loan.

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    Verified purchase
    Staff

    Reviewed Dec. 18, 2015

    They paid off some higher loans which made my holidays a little easier so I am grateful for that. Owe a little more but payments are lower so I can handle my bills a little better. Did not take long and everyone was nice. I just thank you all and have a merry Christmas and Happy New Year.

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    Verified purchase

    Reviewed Dec. 18, 2015

    I would highly recommend Springleaf to my family and friends.

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    Verified purchase
    Loan ProcessTransparency

    Reviewed Dec. 18, 2015

    Our experience with Springleaf was fast, courtesy, well explained.

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    Verified purchase
    StaffLoan Process

    Reviewed Dec. 18, 2015

    Everyone was helpful and super easy to apply. I would totally recommend this company for all your loan needs.

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    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed Dec. 18, 2015

    Springleaf Financial helped me tremendously when I found out that the loan from my 401k would take up to 10 business days to get to me by mail. They don't have the option of direct deposit. Plus paying off this loan will allow my credit score to rise. Because I am buying a car through my credit union and I would like their 1.99 financing when I purchase my car. Thanks Springleaf. Best customer service. Friendly staff. An overall great experience.

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    Verified purchase
    Punctuality & Speed

    Reviewed Dec. 18, 2015

    Service was fast and better than expecting.

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    Verified purchase

    Reviewed Dec. 18, 2015

    I'm a Realtor and get paid on closings of homes. This month was slow and I had taxes due. So this worked very well to fill in the gap. My only need the loan for a few months. Sout worked very well.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed Dec. 18, 2015

    Customer service was fast and friendly. Had a taxi waiting, and the loan was ready within a few minutes. Thank you, Pam!

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    Verified purchase
    Punctuality & Speed

    Reviewed Dec. 18, 2015

    Quick and easy approval with comfortable monthly payments.

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    Verified purchase

    Reviewed Dec. 18, 2015

    They work harder and go the extra mile for the Customer.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Dec. 18, 2015

    Quick and easy. I wish the loan person was a little more friendly. It would help her with more referrals.

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    Verified purchase
    Staff

    Reviewed Dec. 18, 2015

    Springleaf financial has helped me stay on track since early 2000's. I recently needed a new stove and once again they helped me. I was down to only one burner to cook with and with Christmas coming up that is almost impossible to cook with. I can't thank the staff at Ft. Collins office enough for the extra they always do for me.

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    Verified purchase

    Reviewed Dec. 18, 2015

    I do tell everybody about springleaf, about how they do their best to help you, and make your life easier. I will always do business with springleaf.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Dec. 18, 2015

    Every was courteous, I did not feel self-conscious. I had a bankruptcy on my records. I was not looked down on. Paperwork was fast; not a lot of idle time. I felt like I was important.

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    Verified purchase
    Staff

    Reviewed Dec. 18, 2015

    It was a relief to relax with an extra amount of money during the Holidays! With family and out-of-town guests visiting and new great grand babies to grace us with love and joy. It was exciting to splurge a little for food and gifts! Springleaf is like part of our family that keeps on giving!

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed Dec. 18, 2015

    Great customer service. Fast and easy process. Professional and courteous. Would do business with them again. Definitely recommend to others.

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    Verified purchase

    Reviewed Dec. 17, 2015

    We, meaning my wife and myself have had family members doing business before becoming Springleaf. My wife have an account at present. We are never pressured and we are treated like family. Thanks again!

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed Dec. 17, 2015

    I started out with a small loan many years ago and it was a very smooth experience. Was able to pay off early. So every time I've needed something they're the 1st I call and in a very short time I'm approved, make an appointment, paperwork is very simple, and I'm done. Online & now automatic payments make it even easier. Best part is deciding when is the best time for my budget to make the payments. Also the women there have come to know me very well when I have just a simple question and are always quick to respond to my calls or emails. Even when I was going through my divorce I was very appreciative that Springleaf was able to separate my ex's accounts from mine and not let his delinquents reflect on me. I'm very thankful for that.

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    Customer Service

    Reviewed Dec. 17, 2015

    This company advertises that they offer loans to people with bad credit. This is not at all true. I have tried to apply with them and they were even recommended by Credit Karma. Each time, they have denied me even with my credit score increasing. I will never apply with this company even if my credit score was perfect. They don't call you to even try to assist you. Automatic denial.

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    Verified purchase
    Transparency

    Reviewed Dec. 17, 2015

    I need to apply for a loan to help me pay for my daughter college fees on campus. Springleaf didn't ask a thousand questions. However they did ask what I needed it for which was ok. I produce my documents, all info was explained, and I was out the door in less than 1 hour of approval. My payments were affordable and I'm very thankful that I have a place to come to that was willing to work with me.

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    Verified purchase
    Staff

    Reviewed Dec. 16, 2015

    Very knowledgeable and precisely to the exact need of the customer. Very kindness and socially acquainted to the customers in asking and answering questions. Very leaning and favoritism to the easiness of the customers. Very straightforward and protected.

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    Verified purchase
    Loan Process

    Reviewed Dec. 16, 2015

    Total pleasurable experience.

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    Verified purchase
    Punctuality & Speed

    Reviewed Dec. 16, 2015

    Fast and friendly. Recommend.

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    Verified purchase
    Staff

    Reviewed Dec. 15, 2015

    I completed the application online and someone contacted me within five minutes and I was approved. I could not believe it because I wanted to save money. I am trying to improve my credit score due to helping out my family to keep their home while ruining my credit in 2007. I believe everyone deserves a chance. I can proudly say, I am a believer in becoming a change agent on my current credit score and it will improve each year. Thank you Springleaf!

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    Verified purchase
    Punctuality & Speed

    Reviewed Dec. 15, 2015

    Springleaf has meet my financial needs on several occasions and in a short period of time.

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    OneMain Financial Company Information

    Company Name:
    OneMain Financial
    Company Type:
    Public
    Ticker Symbol:
    OMF
    Year Founded:
    1912
    Formerly Named:
    Springleaf
    Address:
    NTBS-2320 6801 Colwell Blvd.
    City:
    Irving
    State/Province:
    TX
    Postal Code:
    75039
    Country:
    United States
    Website:
    www.onemainfinancial.com