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OneMain Financial Reviews

formerly Springleaf Financial

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About OneMain Financial

OneMain Financial offers personal loans online, by phone and in person at nearly 1,300 branches across 44 states. You can use OneMain loans for emergency bills, a vehicle, home improvement, debt consolidation, medical bills or nearly any other purpose. Loan amounts range from $1,500 to $30,000, and OneMain states funds may be available as soon as one hour after closing. It takes about five minutes to get prequalified, with no effect on your credit score. OneMain also offers three credit cards, called BrightWay, to a limited number of customers. The company says it will be expanding card availability to more customers soon.

Pros
  • Flexible term lengths from 24 to 60 months
  • Secured and unsecured loans and credit cards
  • Loans from $1,500 to $30,000
Cons
  • Charges an origination fee
  • Credit card products are limited to select customers
  • Services restricted in six states

OneMain Financial Reviews

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    Page 8 Reviews 1040 - 1240
    Verified purchase
    Loan Process

    Reviewed Dec. 10, 2015

    Had a great experience with Springleaf and will do it again. After we pay off this loan.

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    Verified purchase
    Punctuality & SpeedLoan Process

    Reviewed Dec. 10, 2015

    I received kindness and respect. The loan was fast and convenient.

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    Verified purchase

    Reviewed Dec. 10, 2015

    Had several unexpected things happen such as complete brake job on car, cat to vet including emergency room visit, dishwasher broke, etc. Was short on cash for Christmas. Long story short, I got a loan at Springleaf.

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    Verified purchase
    Staff

    Reviewed Dec. 10, 2015

    Time considerate, customer oriented, make you feel like family, very helpful. My paperwork was ready when I got there. I called them around 11 in the morning. At 2:31 I got off work, drove over, looked over paperwork, everything was satisfactory and which spoken about sign paperwork and was on my way within 15 to 20 minutes. Hard to find that even at a bank. Great people to work with. Thank Springleaf of Dothan Alabama.

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    Verified purchase
    Customer Service

    Reviewed Dec. 10, 2015

    They rock! Never once did I feel like they didn't want me there. Customer service is spot on!

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    Verified purchase
    StaffTransparency

    Reviewed Dec. 10, 2015

    Springleaf staff are courteous and explain everything to me as we proceeded with the loan papers. I recommend this institution to any of those I know looking for a good lender.

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    Verified purchase
    Loan ProcessRates

    Reviewed Dec. 10, 2015

    Getting a loan through Springleaf was easy and they made the process go smoothly. The only thing I can say is that I wish the interest rate and fees were not this high. I am a person trying to work on my credit and I feel that it is really hard when you have to pay such high fees.

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    Verified purchase
    StaffLoan Process

    Reviewed Dec. 10, 2015

    Friendly staff. Overall, great experience.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 10, 2015

    Garfield Heights, Ohio office has exceptional customer service. Clean, cheerful atmosphere. Isha is wonderful; also Chris. Awesome that you can apply over the phone; it only takes a few hours to know if you are approved. If approved you can go to the office, sign your contract electronically (No paperwork to sign over and over again), and cash your check for free at the bank two doors down. I'm never treated as though they're doing me a favor even though they're actually doing me a huge favor! Everyone in the office has a great rapport with each other and helps each other out. I have recommended Springleaf and will continue to do so.

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    Verified purchase

    Reviewed Dec. 10, 2015

    My loan helped buy my oldest son college graduation gift, buy stuff for a baby shower for oldest son & helped with Xmas. If not for the loan I wouldn't been able to do all that for my son.

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    Verified purchase
    Staff

    Reviewed Dec. 10, 2015

    If it was not for Springleaf I don't know what my family and I would do. We have a good look on life. They help my wife to go home to Germany to see her parents and friend. I could not have done it if it was not for Springleaf. God is good. God is with Springleaf. May God bless and keep them.

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    Verified purchase
    StaffLoan Process

    Reviewed Dec. 10, 2015

    Great experience overall. Representatives very helpful and informative about options available. Would do business with them again if needed.

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    Verified purchase

    Reviewed Dec. 10, 2015

    I got some of my bills paid and just enjoyed the rest for xmas.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Dec. 10, 2015

    Great experience with the staff at the Jasper office. Quick, easy and such nice folks. Money deposited in account overnight.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Dec. 9, 2015

    I found out that you can count on Springleaf for a load when it is needed. It was easy and fast. The folks all work to get you the cash you need to get done what you need to or want. I have dealt with other finance companies in the past but all in all, I have found Springleaf is the best. Fair and caring too. You can't go wrong with SPRINGLEAF on your side.

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    Verified purchase
    StaffLoan Process

    Reviewed Dec. 9, 2015

    Having been hit by a Pepsi truck in 2005, and losing everything we owned, my wife, and I moved to SC, from NJ. We had nothing, we knew no one, and found it hard, to make a new start. We decide we needed help, but could not find anyone to help us make a new start. We decided to go to Springleaf, for a loan, and found some pretty amazing people, who took a chance, and was eager to help us. If it was not for Springleaf, my wife, and I would not have been able to achieve what we have, nor be where we are today. "Thanks Springleaf."

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    Verified purchase
    StaffLoan Process

    Reviewed Dec. 9, 2015

    I have been dealing with Springleaf for a while and always been treated very professional. That is why I keep coming back for my loan needs.

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    Verified purchase
    StaffLoan Process

    Reviewed Dec. 9, 2015

    My loan was very helpful at the time I got it. The staff was very friendly and polite.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Dec. 9, 2015

    I just like the people and the service I have received over time.

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    Verified purchase
    Staff

    Reviewed Dec. 9, 2015

    Awesome company to deal with. Credit score not that great but gave me a chance with the loan. The staff is courteous and very easy to talk to. Been with company for about 5 years.

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    Verified purchase
    Staff

    Reviewed Dec. 9, 2015

    Son went to the Belvidere office. He dealt with Laura. She helped him to pay off a car loan. This car was inky and she caught them. Then I got a loan there and was dealing with Gabby. Great lady. They are all very good on what they do. This is my third loan. My son paid his loan off and came back, got another loan.

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    Verified purchase

    Reviewed Dec. 9, 2015

    I would recommend Springleaf Financial to anyone looking for a loan and guaranteed satisfaction along with it. Ask for Mrs. Susan ** and tell her I sent you.

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    Jerimy increased rating by 4 stars.
    Customer ServiceLoan Process
    After a positive interaction with OneMain Financial, Jerimy increased their star rating on Dec. 10, 2015.

    Updated review: Dec. 10, 2015

    All is taken care of. Thanks!

    Original Review: Dec. 9, 2015

    Terrible customer service. I applied 3 weeks ago for a loan with the Lake City, FL branch. I've called several times and can never get a straight answer. They always tell me they will call me back but I've never received a call back yet. Just a horrible experience overall.

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    OneMain Financial
    Response from OneMain Financial
    Hi Jerimy,
    I'm sorry to hear that you're unhappy with your service. Please allow us to assist. Someone from our Executive Office of Customer Care will be in touch with you shortly.

    Thanks.

    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed Dec. 9, 2015

    My agent was great. I couldn't ask for more from him. He made me feel comfortable and went above and beyond to make sure the loan amount I was requesting I got. Very quick, no more than a 30 minute process. Within the day I had the funds in my account. Will recommend anyone to visit with SpringLeaf.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 9, 2015

    They have great customer service. They are very knowledgeable with the loans you apply for.

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    Verified purchase
    Loan Process

    Reviewed Dec. 9, 2015

    I've been dealing with Springleaf for about 5 years now and I love every experience I have with them. Will continue to do business with them.

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    Verified purchase
    Staff

    Reviewed Dec. 9, 2015

    The people at Springleaf Loans are very professional. They get things done in a friendly, business manner. I would highly recommend them to other customers.

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    Verified purchase
    Staff

    Reviewed Dec. 9, 2015

    Nice friendly people there to help you. I was able to get a loan to pay off some of my medical bills and buy a few gifts for Christmas.

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    Verified purchase

    Reviewed Dec. 9, 2015

    Very satisfied with this company.

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    Verified purchase
    Staff

    Reviewed Dec. 9, 2015

    Your office really helped our family out when no one else would. Thanks to Springleaf our family had a great Christmas.

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    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed Dec. 9, 2015

    The staff was nice and quick on processing my loan. The monthly payments are a lot better than I seen out there for lending companies.

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    Verified purchase
    Punctuality & Speed

    Reviewed Dec. 9, 2015

    Fast and polite.

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    Verified purchase

    Reviewed Dec. 9, 2015

    We will be able to buy our grandchildren a Christmas gift this year since we won't have to make a loan payment until Jan. It means a lot to us.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed Dec. 9, 2015

    Dennis was so happy to help me. He went above and beyond. I really appreciate what he did for me. Travis was professional going over my paperwork and explain the loan to me. Overall a great experience and great customer service.

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    Verified purchase

    Reviewed Dec. 9, 2015

    By obtaining loans and other products from Springleaf, it really helped me in my time of need.

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    Verified purchase
    Staff

    Reviewed Dec. 9, 2015

    I was very pleased with the service I received. The gentleman that help me, can remember his name but I think he was the manager. He was very friendly and professional.

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    Reviewed Dec. 9, 2015

    It all started with Credit Karma who suggesting Lending Club for debt consolidation, I was turned down. Lending Club suggested Spring Leaf who wanted to use my vehicle as collateral even though they said "You have excellent payment history". So they suggested One Main Financial who just turned me down and suggested Lending Club. I think these companies are run by the same individuals.

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    Verified purchase
    Staff

    Reviewed Dec. 9, 2015

    The ladies in the office are very friendly and knowledgeable and very helpful.

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    Verified purchase
    Staff

    Reviewed Dec. 9, 2015

    The employees at my local Springleaf agency, were very friendly, kind, caring, patient individuals. Taking out financial loans are a big decision, and when you make the decision to move forward, you want to deal with individuals who are honest, loyal and have integrity about how they do business. I realized I needed a loan to help me pay off three of my credit cards. Springleaf helped me to accomplish that goal.

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    Verified purchase
    StaffLoan Process

    Reviewed Dec. 9, 2015

    When I went to Springleaf, it did not seem like the typical loan agency. When you go in, the representatives greet you with a smile. The regular customers were greeted by their first name. The whole experience made me feel at home. So, yes I recommend springleaf. There's no place like home.

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    Verified purchase
    Staff

    Reviewed Dec. 9, 2015

    Am very pleased with my location and employees are very helpful and go above and beyond to try and help you.

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    Verified purchase
    StaffLoan Process

    Reviewed Dec. 9, 2015

    The staff at the Roslyn location were extremely pleasant and helpful. They were professional and made the process of the loan simple and easy. Great job!!!

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    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 9, 2015

    Springleaf has always been good to work with I have been with them for 6 years now, off and on. They will work with you if you have situation that come up. They are truly customer service focused. The whole team in the office I use are kind caring and compassionate and always do their best to help get me what I need.

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    Verified purchase
    Staff

    Reviewed Dec. 9, 2015

    I have worked with SpringLeaf for several years now and I find them to be very helpful, informative & friendly and will continue to use them in the future.

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    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed Dec. 9, 2015

    I appreciate the professional and respectful response to my loan request.

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    Verified purchase
    Loan Process

    Reviewed Dec. 9, 2015

    Diane was very helpful throughout the process and made it a very pleasant experience. Was able to move and purchase a few things for my new place. Thanks Springleaf!

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    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 9, 2015

    I have been doing business with this company for years. I have always had outstanding customer service with them. I want to let you also know that I think Carolyn should get a reward for being such a sweet lady that really knows her job and does outstanding job. I will recommend this company to my friends and family.

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    Verified purchase
    StaffLoan Process

    Reviewed Dec. 9, 2015

    Springleaf has always been a great company to get a loan from. They are very customer friendly and easy to work with. I would recommend them to anybody.

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    Verified purchase
    Loan Process

    Reviewed Dec. 9, 2015

    To be able to obtain a little extra cash right before the holidays and before my raise from a promotion at work occurred, helped me catch up with my mortgage, some bills, a DIY home repair that will save me on my heating bill. And overall decrease the stress of Christmas holidays and starting a new position. Associates were personable and kept in touch through the process. Made it easy and convenient for me too.

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    Verified purchase
    Loan ProcessTransparency

    Reviewed Dec. 9, 2015

    Springleaf Financial I highly recommend!!! I have had the best experience with this institution. They treat you with respect and will explain the whole loan process to you as well as thoroughly go thru and explain your contract.

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    Verified purchase
    Staff

    Reviewed Dec. 9, 2015

    Rep was helpful and courteous. Met my needs. Went over everything to my satisfaction.

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    Verified purchase

    Reviewed Dec. 9, 2015

    I would recommend Springleaf to everyone for that well needed help.

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    Verified purchase
    Punctuality & SpeedLoan Process

    Reviewed Dec. 9, 2015

    The loan process was easy and fast, without a lot of hassle. My money was in the bank the same day.

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    Verified purchase
    Customer Service

    Reviewed Dec. 9, 2015

    I had a major emergency. Springleaf is quick to respond with a loan when needed. However, I do not like the add on products that are just placed on the account without discussion or approval. That needs to change immediately.

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    Verified purchase
    Staff

    Reviewed Dec. 9, 2015

    Springleaf associates are VERY helpful. Extremely nice and knowledgeable. Never a hassle to deal with. I love them.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 9, 2015

    I have always had a great relationship with this company. When no one else would help me they did and so I continue to give them my service based on the fact they were there when I needed them and all through the loan process they would call and ask if there was anything more I needed or just wanted to know "we are here if you need us." They have been friendly and devoted for the last three years. Bravo!

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    Verified purchase
    Customer Service

    Reviewed Dec. 8, 2015

    Great customer service, fast response!

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    Verified purchase
    Punctuality & SpeedLoan Process

    Reviewed Dec. 8, 2015

    Springleaf has saved me when I was in times of financial trouble. They worked with me and got me a loan, when others would not even consider me. I have never been late or missed a payment in 8 years, and they renew my loans with minimal hassle if I need a new loan.

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    Verified purchase
    Staff

    Reviewed Dec. 8, 2015

    Awesome service every time! Great people and they always seem to care.

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    Verified purchase

    Reviewed Dec. 8, 2015

    My new loan will help me get back on track.

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    Verified purchase

    Reviewed Dec. 8, 2015

    Springleaf was there to give me a fresh start on a new life after my divorce. I am grateful that they said yes and believed in me. To this day, I tell people about Springleaf, Colorado Springs.

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    Verified purchase
    Customer ServicePunctuality & SpeedLoan Process

    Reviewed Dec. 8, 2015

    Quick and Easy loan with good customer service.

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    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed Dec. 8, 2015

    The staff at Springleaf was very professional. They were also prompt in getting back with me about the loan.

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    Verified purchase

    Reviewed Dec. 8, 2015

    We have used Springleaf for our loan needs multiple times. The first time we went to Springleaf, the first time to help us with a down payment to move into a new home which was very awesome, would not have been able to do it without them. This last time we went to them to help provide Christmas for the little ones was very satisfied every time we have dealt with them!

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    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed Dec. 8, 2015

    Springleaf is such a great place to do business. Not only are they knowledgeable, they are very nice. I love getting a courtesy call of my upcoming due date! You can't go wrong getting a loan from these wonderful people!!

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    Verified purchase
    Staff

    Reviewed Dec. 8, 2015

    Very easy friendly company.

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    Verified purchase
    StaffLoan Process

    Reviewed Dec. 8, 2015

    I was overall happy about the loan process. All of the branch workers were polite and friendly! The loan process didn't take forever either. I will use Springleaf again and be sure to recommend them to others!

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    Verified purchase
    Staff

    Reviewed Dec. 8, 2015

    Springleaf Financial was exceptional. Kind, informative, professional and helpful service. I clearly understood the terms and conditions of my loan. Affordable payments. I look forward to doing other business with them in the future.

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    Verified purchase
    Staff

    Reviewed Dec. 8, 2015

    Enjoyed my experience & the employees were very helpful! I would recommend Springleaf to my family, friends & co-workers.

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    Verified purchase
    Staff

    Reviewed Dec. 8, 2015

    I have worked with Springleaf for over two years. My business with them has helped me to improve my credit score. They are always helpful in obtaining funds. The customer representatives are always respectful and friendly.

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    Verified purchase
    Staff

    Reviewed Dec. 8, 2015

    They are great in Lawrenceburg, TN.

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    Verified purchase
    Customer Service

    Reviewed Dec. 8, 2015

    Good customer service. Get your money put right in your acct. the next day.

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    Verified purchase
    Staff

    Reviewed Dec. 8, 2015

    The office in Bolingbrook - managed by Veronica is a good place to do business. I have enjoyed a long time relationship with Springleaf. I am grateful for their creative assistance in helping me through challenging financial times.

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    Verified purchase
    Staff

    Reviewed Dec. 8, 2015

    Excellent service and a wonderful staff.

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    Verified purchase
    StaffLoan Process

    Reviewed Dec. 8, 2015

    Springleaf representatives were great with me in all aspects while going through the loan process! I would recommend them to any of my friends and family!

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    Verified purchase
    Staff

    Reviewed Dec. 8, 2015

    I was very satisfied with the quickness and friendly atmosphere. They have always been there to help.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 8, 2015

    Great customer service and very friendly.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Dec. 8, 2015

    Excellent, fast, friendly, knowledgeable service!

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    Verified purchase
    Loan Process

    Reviewed Dec. 8, 2015

    This experience was very pleasant.

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    Verified purchase

    Reviewed Dec. 8, 2015

    Overall able to pay off cash loan and save me money.

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    Verified purchase

    Reviewed Dec. 8, 2015

    Sometimes emergencies come when you least expect it, and that was my case in November/December 2015. I had hit a deer with my back up vehicle pick up truck and because of its age and it seldom is driven more than a mile from my home, I decided to not put comprehensive insurance on it. When I hit the deer the damage was $1200 to $1500 dollars. I did not have that amount especially at Christmas time. But Springleaf came through for me and loaned me the money for repairs.

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    OneMain Financial
    Response from OneMain Financial
    Hi Robert,
    Thank you for your comment. I see that you have marked this review as negative. Perhaps it was marked by mistake? If not, please contact us at executive.customercare@springleaf.com, and we'll be more than happy to resolve any issues you may have.
    Thanks,

    Alex

    Verified purchase

    Reviewed Dec. 8, 2015

    This was a bill consolidation loan that will assist me in having a lower payment per month while providing extra money for other expenses.

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    Justin increased rating by 4 stars.
    After a positive interaction with OneMain Financial, Justin increased their star rating on Dec. 10, 2015.

    Updated review: Dec. 10, 2015

    After taking this concern up higher, I managed to talk with the branch manager and he corrected my information. They did not have my start date up there correctly and therefore the system was showing them I wasn't allowed. I was happy once they said I was good to go and I got the loan today, I should be seeing it in my account in the morning!

    Original Review: Dec. 8, 2015

    After reading all the positive reviews I finally built up enough courage to go get a loan from Springleaf. I was approved for one with no collateral. However, I was denied after all my paperwork was done due to debt to ratio. Now I'm extremely upset because I now have a hard Inquiry for no reason. I was hoping to use this loan to consolidate my debt, but I guess I'll just have to suffer. Thanks a lot for ruining my hopes!

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    OneMain Financial
    Response from OneMain Financial
    Hi Justin,
    I'm glad we were able to help! If you need anything in the future, please don't hesitate to reach out.
    All the Best,

    Alex

    Verified purchase
    Staff

    Reviewed Dec. 8, 2015

    The folks at Springleaf are very nice and polite and easy to work with. I highly recommend Springleaf for your financing needs.

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    Verified purchase
    Staff

    Reviewed Dec. 8, 2015

    Renee ** at the Muscle Shoals branch is the most helpful employee! She always has the customer's best interest in mind. Would not hesitate to do business with her again!

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    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 8, 2015

    Exceptional customer service. Friendly staff.

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    Verified purchase
    Customer ServicePunctuality & SpeedOnline & AppStaffLoan Process

    Reviewed Dec. 8, 2015

    I have bad credit and needed a loan to finish my deck I was building. Filled out an online application, received a phone call within a half hour, and had my loan. Very prompt service and loan person was kind, and efficient.

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    Verified purchase

    Reviewed Dec. 8, 2015

    I don't have my account number with me. However, they have helped me get a new roof put on my house and to supply Christmas for my family.

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    Verified purchase

    Reviewed Dec. 8, 2015

    We continue to be loyal customers.

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    Verified purchase

    Reviewed Dec. 8, 2015

    Did not have all the money to cut down the trees and Springleaf help me with the remaining amount and that was great! Thank you Springleaf.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Dec. 8, 2015

    They helped me at a time when I needed it the most.

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    Verified purchase
    Staff

    Reviewed Dec. 8, 2015

    I really like Springleaf and would refer anyone to them. They are very easy to work with.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 8, 2015

    Customer service - Very courteous, very easy to deal with, in and out. No problems.

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    Verified purchase
    Staff

    Reviewed Dec. 8, 2015

    Excellent loans and exceptional employees! We have been VERY please with Springleaf! We have been with them for years and have always been treated with respect and professionalism. They are very kind people and will always work with you no matter the circumstance. We HIGHLY recommend!

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    Verified purchase
    StaffLoan Process

    Reviewed Dec. 8, 2015

    My need was met through this loan and it was timely in that I did not have to wait a long time to be serviced. The representative was very kind and helpful and the office is very customer friendly. I would recommend my friends.

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    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed Dec. 8, 2015

    If you need a loan check out Springleaf - friendly and helpful people who will answer all questions and help you in getting the right loan for you.

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    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed Dec. 8, 2015

    I have had an account with Springleaf Financial for several years. I am extremely pleased with my experience with the company. Mr. Roy ** should teach classes in customer service. He explains everything thoroughly and always presents me with Financial information that I can use. He is top notch! This company has helped me over some tough hurdles and I have never had a negative experience with them.

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    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed Dec. 8, 2015

    I have had several dealings with Springleaf and all them have been a positive experience. I have recommended them to friends, family, coworkers in the past and will probably continue to do so. The staff are some real top-notch representation of the company, they are fast, friendly, knowledgeable, and willing to help out in any way that they can. Thank you for your time.

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    Verified purchase
    StaffLoan Process

    Reviewed Dec. 8, 2015

    I needed tires for my car and Christmas around the corner I didn't think I could get a loan with my credit but Springleaf was kind, understanding and helpful. I don't know what I would have done without them. Thanks, Springleaf.

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    Verified purchase
    StaffLoan Process

    Reviewed Dec. 8, 2015

    The people in this branch are fantastic. They are knowledgeable, friendly, caring, and supportive. It was a true pleasure dealing with this branch. They understand the true need for a loan and they go out of their way to help each and every person when they can.

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    Verified purchase
    Staff

    Reviewed Dec. 8, 2015

    Personal, very helpful/friendly. Always ready to help when in need.

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    Verified purchase
    Staff

    Reviewed Dec. 8, 2015

    I previously had an account with Springleaf and when the need arose, I had no trouble requesting a refinance of my first loan for additional money. The representative had all the paperwork prepared and ready for my signature when I arrived at the office.

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    Verified purchase
    Staff

    Reviewed Dec. 8, 2015

    Great overall. Great people to talk to. No problems.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Dec. 8, 2015

    As a lender, I find this company to be courteous, honest, prompt and tries to assist when needed.

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    Verified purchase

    Reviewed Dec. 8, 2015

    I was able to do my Christmas shopping.

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    Verified purchase
    StaffRates

    Reviewed Dec. 7, 2015

    Very friendly Atmosphere. I was treated with the utmost respect, also they have the best interest rate by far.

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    Verified purchase
    StaffLoan Process

    Reviewed Dec. 7, 2015

    The staff at the Everett Springleaf office are absolutely the best. They made the whole loan process easy and straightforward. I have looked at quite a few loan options. This turned out to be the best for me for the last two years.

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    Verified purchase
    Customer ServiceLoan Process

    Reviewed Dec. 7, 2015

    Very happy with the customer service this business has. Very happy with them helping me with my loan and the payments are great.

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    Verified purchase
    Staff

    Reviewed Dec. 7, 2015

    Everyone was so helpful and considerate.

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    Verified purchase

    Reviewed Dec. 7, 2015

    Excellent on all points.

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    Verified purchase
    StaffLoan Process

    Reviewed Dec. 7, 2015

    Fairly easy to obtain a loan. They have friendly staff that makes it a easy to do business with them.

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    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Dec. 7, 2015

    I have been taking out loans and paying them off with Springleaf since 2000. Every time I do, it's the fastest and easiest. The Customer Service there is phenomenal!

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    Verified purchase

    Reviewed Dec. 7, 2015

    Springleaf help me get a start on getting my credit score up. I will be able to pay off with no penalties and added charges.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Dec. 7, 2015

    Very friendly and fast. Best customer service I have experienced in a long time.

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    Verified purchase

    Reviewed Dec. 7, 2015

    I would like to thank Springleaf for the helped when I needed most.

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    Verified purchase
    Staff

    Reviewed Dec. 7, 2015

    Springleaf Financial helped me when I really needed help at the time. I had tried a financial institution that I had been affiliated with for many years who turned me down for any amount that I needed. I really needed a little more than Springleaf provided but what they did provide for me did help me. I would like to thank them again for what they did.

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    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed Dec. 7, 2015

    Customer Service was excellent and very efficient. My experience was outstanding. Martha was a wonderful representative for the company and very helpful to me.

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    Verified purchase
    StaffTransparency

    Reviewed Dec. 7, 2015

    The employees at the Greenville office are terrific. Very courteous. They take care of you in a timely manner and explain everything so you can understand your loan.

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    Verified purchase
    Staff

    Reviewed Dec. 7, 2015

    Springleaf has always been a caring and responsible lender, with helpful employees that know and do their jobs well. Every time I've been in their office I have been treated as though my business and time mattered and I see them treat others the same way.

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    Verified purchase
    Staff

    Reviewed Dec. 7, 2015

    They were very helpful.

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    Verified purchase

    Reviewed Dec. 7, 2015

    I had a small family emergency and Springleaf came through!

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    Verified purchase
    StaffLoan Process

    Reviewed Dec. 7, 2015

    Very pleasant experience. Very personable and thorough loan clerks.

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    Verified purchase
    Loan Process

    Reviewed Dec. 7, 2015

    My experience was great. I had no problems and the process was very easy to complete.

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    Verified purchase
    Staff

    Reviewed Dec. 7, 2015

    One of the best groups of people I have ever worked with. Very friendly and helpful.

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    Verified purchase
    Punctuality & Speed

    Reviewed Dec. 7, 2015

    They made it very easy to understand. They were prompt on getting back to me. After being approved I was only in their office about 30 minutes or so to do the paperwork. There are many payment options to choose from. Paperless option is nice to do everything online.

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    Verified purchase
    StaffLoan Process

    Reviewed Dec. 7, 2015

    Based on the overall experience it was good but what made an exceptionally good was my interaction with Rebecca, Becky **. She is extremely professional and sincere about trying to help. We're very grateful for...

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    Verified purchase
    StaffLoan Process

    Reviewed Dec. 7, 2015

    It is not easy to go into a business and apply for a loan. Most people feel apprehensive and unsure of how they will be treated. Springleaf made the process easy and did not make light of the customer's predicament. I felt very comfortable with the process.

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    Verified purchase

    Reviewed Dec. 7, 2015

    I would recommend Springleaf to anyone who needs money for whatever reason. I have a lot of medical bills that were coming in weeks at a time and I was the only member of my household working, so I applied and was approved for a loan to help out with keeping the bills at a manageable stage where I can take care of my family as well as my responsibilities.

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    Verified purchase
    StaffLoan ProcessRates

    Reviewed Dec. 7, 2015

    Great experience obtaining loan. Friendly, helpful staff, competitive rates.

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    Verified purchase
    StaffLoan Process

    Reviewed Dec. 7, 2015

    They was very helpful on pay off car repair and loan with add help on life insurance.

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    Verified purchase
    Loan Process

    Reviewed Dec. 7, 2015

    Overall Springleaf keeps it simple & easy. Our experience has always been great until we fell behind a little.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 7, 2015

    Springleaf has always helped when we were in need. They have friendly people that know your name and recognise your voice when you call. They always check every 6 months to see if I need any money or anything else. That is what I call great customer service.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed Dec. 7, 2015

    Overall my experience with Springleaf has been fantastic. I feel like the staff make an effort to get to know me. I love that I deal with a small office rather than simply someone over the phone. The loan closing process was quick and easy and I think makes Springleaf stand out from the rest. The office is located close to my house and I love that I can go in and see Springleaf employees if I need help.

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    Verified purchase
    Loan Process

    Reviewed Dec. 7, 2015

    Springleaf approved my loan when I needed it the most while others denied me.

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    Verified purchase
    Staff

    Reviewed Dec. 7, 2015

    They treated me with respect. Not like I didn't know anything.

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    Verified purchase
    Punctuality & Speed

    Reviewed Dec. 6, 2015

    Fast, friendly, superb service!

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    Verified purchase
    Staff

    Reviewed Dec. 6, 2015

    Springleaf Financial has been an important part of my life off and on since 2008. The representatives are not only courteous, professional and friendly, but they care about the people who they help. I am a disabled veteran and many times Springleaf financial has helped my family and I through some difficult times. Thank you so much for the attentiveness and assistance that you give to each one of us.

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    Verified purchase
    Staff

    Reviewed Dec. 6, 2015

    Very friendly and always make you feel welcome. They always have made us feel like we matter and that we are not just a commission or something to that effect. Highly recommend doing business with this company! Thanks for making us feel comfortable and always trying to find a way to help in our time of need!

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    Verified purchase
    Staff

    Reviewed Dec. 6, 2015

    Home repairs and additional money for Christmas. Have had a few loans with Springleaf over the past years. Very pleased with professional and knowledgeable staff. Nice folks to do business with.

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    Verified purchase
    Transparency

    Reviewed Dec. 6, 2015

    We easily and explained thoroughly.

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    Verified purchase
    Customer ServicePunctuality & SpeedLoan Process

    Reviewed Dec. 6, 2015

    This company has outstanding customer service and very prompt in the loan process.

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    Verified purchase
    Staff

    Reviewed Dec. 6, 2015

    I have been with Springleaf for 26 years. We have paid off several loan and refinance several loans too. The money has helped us a lot and has done a lot of good. The people at Springleaf have been like family to our family and have been very helpful and we will keep going back and let our family and friends know about Springleaf too. Springleaf has been a blessing.

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    Verified purchase
    Punctuality & SpeedStaffLoan ProcessTransparency

    Reviewed Dec. 6, 2015

    I highly recommend Springleaf Financial! They are quick and courteous. They explain everything thoroughly and make sure you understand completely. The staff was very friendly and inviting. I was able to find out over the phone if I was eligible for a loan before I went in. It was a very good experience.

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    Verified purchase
    Customer ServiceLoan ProcessTransparency

    Reviewed Dec. 6, 2015

    They made the personal loan process very easy. From getting the information over the phone to signing the final documents, everything was explained clearly.

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    Verified purchase
    StaffLoan ProcessTransparency

    Reviewed Dec. 6, 2015

    This was my first experience getting a loan on my own. The rep that assisted me was amazing and explained everything thoroughly and helped me through everything step by step! She made it an easy and wonderful experience! I WILL continue to do business with Springleaf in the future!!

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    Verified purchase
    Punctuality & SpeedLoan Process

    Reviewed Dec. 6, 2015

    I got my loan quick and easy and everyone at the store makes you feel welcome and they always have snacks for you. They also make the paperwork really easy to fill out with the electronic signatures. Overall this is a great place to go for a loan.

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    Verified purchase
    Staff

    Reviewed Dec. 6, 2015

    Very good service.

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    Verified purchase
    StaffLoan Process

    Reviewed Dec. 6, 2015

    Acquiring this loan was very easy. It has helped me fix a lot of my financial problems and has me back on a good path. I can manage my situation a lot easier. Thanks to Springleaf Financial and their friendly professional staff.

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    Verified purchase
    Customer Service

    Reviewed Dec. 6, 2015

    Very happy with the customer service.

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    Punctuality & SpeedStaff

    Reviewed Dec. 6, 2015

    Need quick cash for personal need. Applied and received in same day. Fast friendly service.

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    Verified purchase
    Loan Process

    Reviewed Dec. 5, 2015

    The first time we made a loan with Springleaf it was truly a blessing. I had been diagnosed with breast cancer 18 months before. Due to the financial burdens it gave us life was very tense. They gave us a consolidation loan to pay off hospital bills. It is never just one bill with medical care. Radiology, Labs, inpatient care, copays, current bills that you still have to pay and all of the places have their own bills they send you. They also want it AT THE SAME TIME. It rescued our home, and gave me a place to continue to feel safe, and gave me the ability to heal.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed Dec. 5, 2015

    I really appreciate the prompt service and speedy but detailed processing my loan. Excellent customer service that is courteous and pleasant that I have experienced.

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    Verified purchase
    Staff

    Reviewed Dec. 5, 2015

    Springleaf has helped me get Christmas for my 14 grandchildren for the last 2 yrs. My payments are very reasonable and they even include coverage if something happens that I become ill. I love them. The reps are very pleasant too.

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    Verified purchase
    Loan Process

    Reviewed Dec. 5, 2015

    Overall experience is great... came thru when I needed them the most!

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    Customer ServiceLoan ProcessTransparency

    Reviewed Dec. 5, 2015

    Not only do they have horrible customer service, but also so complicated. They never follow up about anything, or give a straight answer. Always the runaround. You need to do all the following about your status. I applied with them for a loan and they did my credit check and said it was fine and just asked me to submit all my proofs which I did exactly as I was told. Then they came back and said "You know the underwriter department has declined your application because you felt short on the income requirements for the loan you need about $500 more in monthly income and suggested the possibility of getting a co-applicant and they can join the incomes." I said "OK we'll do." So I got a co-applicant to help me out, which between both exceeds the income requirement. Of course I submitted all co-applicant's proofs requirements. They verify everything was received and submitted to the underwriting department.

    I assumed everything was fine now then right? Well wrong. They came back and said "Now with have with your address and your co-applicants address." See I live in a duplex and basically the house is owned free and clear. The house is register with 1069-1071. I live upstairs and these other person lives downstairs. There is a door inside that separates both address. However we lived there for so long now that we always interchange addresses.

    We had loans before and not once have they brought the addresses as a factor. Who the heck cares? Give me a break. As long as a legit address is verified with valid documents. I mean these people have our ids, SSN, bank statements, and many other proofs they have requested the last three weeks. Keep also in mind that I always found out things only because I called them. No emails, no phone calls! What a joke from their customer service to their so-called verification department. Stay away! Do yourself a favor. Is not worth the headaches and waste of time for nothing. Thanks for listening.

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    OneMain Financial
    Response from OneMain Financial
    Hi Manuel,
    I'm sorry to hear that you're unhappy with your service. Please allow us to assist. Someone from our Executive Office of Customer Care will be in touch with you shortly.

    Thanks.

    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed Dec. 5, 2015

    Applying for a loan was fast, simple, and I did not have to wait for a decision for days. The representative was very polite and respectful. I did not have to go through my whole lives financial history to qualify. The process was fast and very easy. I will always use Springleaf as my first choice in any future attempts to secure a loan. I have already told friends and family about Springleaf and how they helped me in getting my needed loan and how it will help me to rebuild my credit. It has been an awesome experience working with Springleaf. Courtney, your rep was very friendly and helpful. I want to thank her and Springleaf for all the great help I received in obtaining my loan.

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    Verified purchase

    Reviewed Dec. 5, 2015

    The loans I've gotten have helped in a number of ways from paying bils, bill consolidation, paying rent, to buy tires for our vehicle and buying Christmas presents. It has always been a wonderful experience dealing with this company. I've always been confident I can get help in one way or another.

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    Verified purchase

    Reviewed Dec. 5, 2015

    This company has helped me so much through this big change in my life. I would recommend this company to anybody.

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    Verified purchase
    StaffLoan Process

    Reviewed Dec. 5, 2015

    The staff is always nice, friendly, and ready to write a loan.

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    Verified purchase
    Loan Process

    Reviewed Dec. 5, 2015

    Received a personal loan. Very pleased with entire experience. Would highly recommend.

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    Punctuality & Speed

    Reviewed Dec. 5, 2015

    Was very friendly and speedy.

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    Verified purchase
    Loan Process

    Reviewed Dec. 5, 2015

    Very polite, very simple process. I needed money fast for a utility bill that was up for disconnection. They offered more than I had requested and I'm glad they did because the utility co. gave me the wrong amount due the first time I talked to them.

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    Verified purchase
    Loan Process

    Reviewed Dec. 5, 2015

    Springleaf has been exceptional in its helping me and my wife with some financial needs. We needed some help with our loan, they went the extra mile for us!!!

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    Verified purchase
    StaffLoan ProcessTransparency

    Reviewed Dec. 5, 2015

    I was very satisfied with my experience. The representative was very helpful and explained what I needed to know. I would have no problem coming back to this company at any time in the future. I would also have no problem recommending them to my friends. I'm very happy I found them.

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    Verified purchase

    Reviewed Dec. 5, 2015

    I really like the way the monthly payment comes straight from my bank account so I don't have to take worry about driving somewhere by a certain date to make a payment.

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    Verified purchase

    Reviewed Dec. 5, 2015

    My son began college on a scholarship at an out of town university, only to be informed when he arrived that there were other expenses, such as out of state fees. We were not prepare for the additional fees. After speaking with the Dean of Admission we left our son on campus and return home to secure the remaining funding needed. Upon arriving back at home we found this letter from Springleaf Financial Services, inviting me to apply for a loan. They were located close to our home. My wife and I went in and from the moment we entered it was a wonder feeling. We applied and received the monies we needed. Had we gone to our bank we would have had to place a mortgage on our home. Not with Springleaf. Thanks Springleaf Financial Services.

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    Verified purchase
    Staff

    Reviewed Dec. 5, 2015

    Very easy and convenient all the way around. Excellent service and follow up. More than satisfied with terms and service. My choice for my next financial assistance and personal loan needs.

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    Verified purchase
    Customer Service

    Reviewed Dec. 5, 2015

    Very excellent customer service!!!

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    Verified purchase
    Staff

    Reviewed Dec. 5, 2015

    Always meets my needs when I need money, friendly people, low payments, just a warm and friendly place with no hassles.

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    Verified purchase
    StaffLoan Process

    Reviewed Dec. 5, 2015

    Great job on helping me and my wife get a loan. They worked with us.

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    Verified purchase
    StaffLoan Process

    Reviewed Dec. 4, 2015

    On two occasions I was in need of financing and Springleaf was there for me when others were not. On July 3, 2014 I came home from work to find my air conditioner had gone out and had to be replaced. I work for one of the largest commercial banks in the nation and I counseled with my bank and was turned down. I contacted another large bank where I had my vehicle financed and was also turned down. I contacted Springleaf and within a week had the money to replace my air conditioner. Recently I had a lot of dental problems which was estimated to be very expensive. I contacted my Springleaf Loan Officer and within a week I had the money to get started and enough to complete the work needed. Springleaf personnel were fantastic and understood my situation and worked to help me through a tough time. Thank you Springleaf.

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    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed Dec. 4, 2015

    My overall experience was great! Even when I was having trouble obtaining some of the paperwork I needed, my agent was very helpful as well as patient. Also when I got to the office, the agent I was working with was with another customer, so someone else was there to help and made copies of my paperwork, etc. So when she was free, the process was sped up and I was in and out in no time! Thank you!

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    Verified purchase
    Staff

    Reviewed Dec. 4, 2015

    Springleaf representative were very kind and helpful especially Tameka. I would recommend my friend and family 100%.

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    Verified purchase
    Loan Process

    Reviewed Dec. 4, 2015

    When we first came to Springleaf and received our first loan it helped us tremendously. I needed to get my driver’s license back after a long period of time without them. I had a few hurdles to jump in order to get them back and the loan we got help us make them.

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    Verified purchase
    StaffTransparency

    Reviewed Dec. 4, 2015

    They are very friendly, caring, very knowledgeable about the rule of the company and explain everything very well.

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    Verified purchase
    Staff

    Reviewed Dec. 4, 2015

    Thank you Springleaf, I would definitely recommend you to a friend. You helped me in these hard times.

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    Verified purchase
    StaffLoan Process

    Reviewed Dec. 4, 2015

    Staff was professional, caring & respectful. A pleasurable experience.

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    Verified purchase
    Staff

    Reviewed Dec. 4, 2015

    Give courteous professional service when it is needed and don't make you feel like a lower class person.

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    Verified purchase
    Staff

    Reviewed Dec. 4, 2015

    It was a pleasure doing business with your company. The staff are courteous and very helpful. I have used you all before and I will use you all in the future!! Thank you!!

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    Verified purchase
    Staff

    Reviewed Dec. 4, 2015

    I love dealing with this company as they are great people to work with and they try to meet all your needs. We had money problems and they came through for us and we wanted extra money for Christmas and they got it for us. I would say if anyone needs help with finances this is the people to see.

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    Verified purchase

    Reviewed Dec. 4, 2015

    Very easy to do business with. Would do it again.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 4, 2015

    I have always been leery of online loans, but Springleaf Financial made me feel very comfortable. Customer service was great. My Rep kept me informed of every step that was taken. I would recommend this company to anyone who wants a hassle-free loan.

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    Verified purchase
    Customer Service

    Reviewed Dec. 4, 2015

    Very pleasant. Answered any questions. Totally recommend to anybody.

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    Verified purchase
    Staff

    Reviewed Dec. 4, 2015

    This branch has the nicest and most helpful employees I have ever encountered. They treat you with the utmost respect and make you feel like family. They are so pleasant, sometimes I just drop in when I am shopping just to say hello and they welcome me with open arms. They all deserve a pay raise, they are the best asset you could have and when I recommend Springleaf I always specify the Levittown Branch.

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    StaffLoan Process

    Reviewed Dec. 4, 2015

    Dixie took great care of me and work my loan in a timely manner. She was very thorough in explaining their process. I'm satisfied with the results. Thanks.

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    Verified purchase
    StaffLoan Process

    Reviewed Dec. 4, 2015

    We've used Springleaf for years. They've been there when we needed a loan for both our daughters' weddings and when we needed to buy a car! They are very helpful and always so nice!

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    Verified purchase
    StaffLoan Process

    Reviewed Dec. 4, 2015

    Good people. Love this loan.

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    Verified purchase
    Staff

    Reviewed Dec. 4, 2015

    They were nice and polite and they work with...

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    Verified purchase
    StaffLoan Process

    Reviewed Dec. 4, 2015

    The ladies at Springleaf in Weatherford, OK are friendly and knowledgeable, and they always make the process as easy as possible. I would highly recommend them for anyone's future lending needs!

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    Verified purchase
    Loan Process

    Reviewed Dec. 4, 2015

    From the time I received the letter in the mail till the end of the loan process, it was the smoothest financial transaction of that matter I had ever experienced! I am very HAPPY... Thanks again.

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    Verified purchase
    Punctuality & SpeedStaffLoan ProcessTransparency

    Reviewed Dec. 4, 2015

    Lending Tree recommended you. I contacted you, an appointment was made. I entered your office and was greeted by a nice young man who just walked me through everything. Everyone there had a smile and nodded to me. It was a pleasant experience. I expected to be there for hours and was surprised that it went so quickly. My consultant, Ian **, was so helpful and made the entire experience a most pleasant one. I have told several friends all of this, and of course, should the need arrive, I will contact Springleaf again. Thank you for helping me get my life back to normal, and a personal thanks to the nice staff at this office.

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    Verified purchase

    Reviewed Dec. 4, 2015

    Springleaf has given me the opportunity to consolidate my debts. I will be able to pay off my debts in a shorter time. I only have to worry to pay my premiums to them.

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    Verified purchase

    Reviewed Dec. 4, 2015

    Greatly satisfied. I would refer this company to everyone in need.

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    Verified purchase
    Staff

    Reviewed Dec. 4, 2015

    Very good at what they do.

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    Verified purchase
    StaffLoan ProcessTransparency

    Reviewed Dec. 4, 2015

    My experience was very good. Brad was very helpful and explained the contract to me. He was very social. The amount of money I needed to borrow was a large amount but it helped my situation and the payment fit my budget.

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    Verified purchase
    Staff

    Reviewed Dec. 4, 2015

    My name is Ken, I am 55 years old. Last year I think I was going through a stage of feeling old, so I called Springleaf and got a loan to buy a motorcycle. What a great feeling. This year I needed a little extra money for the Holiday and Springleaf was there for me. Great people to work with.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 4, 2015

    I have made many personal visits to Springleaf office located at 1210 NE Burnside to apply for increased loan and make payments in person. I had never met any of your company employees prior to applying for a personal loan but my next visit in person to make a payment they welcomed me by responding to my name

    and talked to me as if we were long time friends. I have made several visits to this location over last 5 years and new appointed employees or long term employees always react in the same friendly style-meet and greet- with a warm smile. This type of customer relationship only happens from your top level management staff that teaches this friendly, personal way of doing business. Your company is a pleasure to do business with.

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    Staff

    Reviewed Dec. 4, 2015

    Angie was very nice and professional, would do business with her again. I would do business with any company she worked at.

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    Verified purchase
    Punctuality & SpeedLoan Process

    Reviewed Dec. 4, 2015

    My experience with Springleaf has been great. They got me the money I needed within a short time and was very nice about it. If knew any that needed money I highly recommend Springleaf.

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    Verified purchase

    Reviewed Dec. 4, 2015

    Thank you for being there when I needed it.

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    OneMain Financial Company Information

    Company Name:
    OneMain Financial
    Company Type:
    Public
    Ticker Symbol:
    OMF
    Year Founded:
    1912
    Formerly Named:
    Springleaf
    Address:
    NTBS-2320 6801 Colwell Blvd.
    City:
    Irving
    State/Province:
    TX
    Postal Code:
    75039
    Country:
    United States
    Website:
    www.onemainfinancial.com