
OneMain Financial Reviews
formerly Springleaf Financial
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About OneMain Financial
OneMain Financial offers personal loans online, by phone and in person at nearly 1,300 branches across 44 states. You can use OneMain loans for emergency bills, a vehicle, home improvement, debt consolidation, medical bills or nearly any other purpose. Loan amounts range from $1,500 to $30,000, and OneMain states funds may be available as soon as one hour after closing. It takes about five minutes to get prequalified, with no effect on your credit score. OneMain also offers three credit cards, called BrightWay, to a limited number of customers. The company says it will be expanding card availability to more customers soon.
- Flexible term lengths from 24 to 60 months
- Secured and unsecured loans and credit cards
- Loans from $1,500 to $30,000
- Charges an origination fee
- Credit card products are limited to select customers
- Services restricted in six states
OneMain Financial Reviews
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- 4,880,395 reviews on ConsumerAffairs are verified.
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Reviewed Dec. 10, 2015
Had a great experience with Springleaf and will do it again. After we pay off this loan.
Reviewed Dec. 10, 2015
I received kindness and respect. The loan was fast and convenient.
Reviewed Dec. 10, 2015
Had several unexpected things happen such as complete brake job on car, cat to vet including emergency room visit, dishwasher broke, etc. Was short on cash for Christmas. Long story short, I got a loan at Springleaf.
Reviewed Dec. 10, 2015
Time considerate, customer oriented, make you feel like family, very helpful. My paperwork was ready when I got there. I called them around 11 in the morning. At 2:31 I got off work, drove over, looked over paperwork, everything was satisfactory and which spoken about sign paperwork and was on my way within 15 to 20 minutes. Hard to find that even at a bank. Great people to work with. Thank Springleaf of Dothan Alabama.
Reviewed Dec. 10, 2015
They rock! Never once did I feel like they didn't want me there. Customer service is spot on!
Reviewed Dec. 10, 2015
Springleaf staff are courteous and explain everything to me as we proceeded with the loan papers. I recommend this institution to any of those I know looking for a good lender.
Reviewed Dec. 10, 2015
Getting a loan through Springleaf was easy and they made the process go smoothly. The only thing I can say is that I wish the interest rate and fees were not this high. I am a person trying to work on my credit and I feel that it is really hard when you have to pay such high fees.
Reviewed Dec. 10, 2015
Friendly staff. Overall, great experience.
Reviewed Dec. 10, 2015
Garfield Heights, Ohio office has exceptional customer service. Clean, cheerful atmosphere. Isha is wonderful; also Chris. Awesome that you can apply over the phone; it only takes a few hours to know if you are approved. If approved you can go to the office, sign your contract electronically (No paperwork to sign over and over again), and cash your check for free at the bank two doors down. I'm never treated as though they're doing me a favor even though they're actually doing me a huge favor! Everyone in the office has a great rapport with each other and helps each other out. I have recommended Springleaf and will continue to do so.
Reviewed Dec. 10, 2015
My loan helped buy my oldest son college graduation gift, buy stuff for a baby shower for oldest son & helped with Xmas. If not for the loan I wouldn't been able to do all that for my son.
Reviewed Dec. 10, 2015
If it was not for Springleaf I don't know what my family and I would do. We have a good look on life. They help my wife to go home to Germany to see her parents and friend. I could not have done it if it was not for Springleaf. God is good. God is with Springleaf. May God bless and keep them.
Reviewed Dec. 10, 2015
Great experience overall. Representatives very helpful and informative about options available. Would do business with them again if needed.
Reviewed Dec. 10, 2015
I got some of my bills paid and just enjoyed the rest for xmas.
Reviewed Dec. 10, 2015
Great experience with the staff at the Jasper office. Quick, easy and such nice folks. Money deposited in account overnight.
Reviewed Dec. 9, 2015
I found out that you can count on Springleaf for a load when it is needed. It was easy and fast. The folks all work to get you the cash you need to get done what you need to or want. I have dealt with other finance companies in the past but all in all, I have found Springleaf is the best. Fair and caring too. You can't go wrong with SPRINGLEAF on your side.
Reviewed Dec. 9, 2015
Having been hit by a Pepsi truck in 2005, and losing everything we owned, my wife, and I moved to SC, from NJ. We had nothing, we knew no one, and found it hard, to make a new start. We decide we needed help, but could not find anyone to help us make a new start. We decided to go to Springleaf, for a loan, and found some pretty amazing people, who took a chance, and was eager to help us. If it was not for Springleaf, my wife, and I would not have been able to achieve what we have, nor be where we are today. "Thanks Springleaf."
Reviewed Dec. 9, 2015
I have been dealing with Springleaf for a while and always been treated very professional. That is why I keep coming back for my loan needs.
Reviewed Dec. 9, 2015
My loan was very helpful at the time I got it. The staff was very friendly and polite.
Reviewed Dec. 9, 2015
I just like the people and the service I have received over time.
Reviewed Dec. 9, 2015
Awesome company to deal with. Credit score not that great but gave me a chance with the loan. The staff is courteous and very easy to talk to. Been with company for about 5 years.
Reviewed Dec. 9, 2015
Son went to the Belvidere office. He dealt with Laura. She helped him to pay off a car loan. This car was inky and she caught them. Then I got a loan there and was dealing with Gabby. Great lady. They are all very good on what they do. This is my third loan. My son paid his loan off and came back, got another loan.
Reviewed Dec. 9, 2015
I would recommend Springleaf Financial to anyone looking for a loan and guaranteed satisfaction along with it. Ask for Mrs. Susan ** and tell her I sent you.
Updated review: Dec. 10, 2015
All is taken care of. Thanks!
Original Review: Dec. 9, 2015
Terrible customer service. I applied 3 weeks ago for a loan with the Lake City, FL branch. I've called several times and can never get a straight answer. They always tell me they will call me back but I've never received a call back yet. Just a horrible experience overall.
I'm sorry to hear that you're unhappy with your service. Please allow us to assist. Someone from our Executive Office of Customer Care will be in touch with you shortly.
Thanks.
Reviewed Dec. 9, 2015
My agent was great. I couldn't ask for more from him. He made me feel comfortable and went above and beyond to make sure the loan amount I was requesting I got. Very quick, no more than a 30 minute process. Within the day I had the funds in my account. Will recommend anyone to visit with SpringLeaf.
Reviewed Dec. 9, 2015
They have great customer service. They are very knowledgeable with the loans you apply for.
Reviewed Dec. 9, 2015
I've been dealing with Springleaf for about 5 years now and I love every experience I have with them. Will continue to do business with them.
Reviewed Dec. 9, 2015
The people at Springleaf Loans are very professional. They get things done in a friendly, business manner. I would highly recommend them to other customers.
Reviewed Dec. 9, 2015
Nice friendly people there to help you. I was able to get a loan to pay off some of my medical bills and buy a few gifts for Christmas.
Reviewed Dec. 9, 2015
Very satisfied with this company.
Reviewed Dec. 9, 2015
Your office really helped our family out when no one else would. Thanks to Springleaf our family had a great Christmas.
Reviewed Dec. 9, 2015
The staff was nice and quick on processing my loan. The monthly payments are a lot better than I seen out there for lending companies.
Reviewed Dec. 9, 2015
Fast and polite.
Reviewed Dec. 9, 2015
We will be able to buy our grandchildren a Christmas gift this year since we won't have to make a loan payment until Jan. It means a lot to us.
Reviewed Dec. 9, 2015
Dennis was so happy to help me. He went above and beyond. I really appreciate what he did for me. Travis was professional going over my paperwork and explain the loan to me. Overall a great experience and great customer service.
Reviewed Dec. 9, 2015
By obtaining loans and other products from Springleaf, it really helped me in my time of need.
Reviewed Dec. 9, 2015
I was very pleased with the service I received. The gentleman that help me, can remember his name but I think he was the manager. He was very friendly and professional.
Reviewed Dec. 9, 2015
It all started with Credit Karma who suggesting Lending Club for debt consolidation, I was turned down. Lending Club suggested Spring Leaf who wanted to use my vehicle as collateral even though they said "You have excellent payment history". So they suggested One Main Financial who just turned me down and suggested Lending Club. I think these companies are run by the same individuals.
Reviewed Dec. 9, 2015
The ladies in the office are very friendly and knowledgeable and very helpful.
Reviewed Dec. 9, 2015
The employees at my local Springleaf agency, were very friendly, kind, caring, patient individuals. Taking out financial loans are a big decision, and when you make the decision to move forward, you want to deal with individuals who are honest, loyal and have integrity about how they do business. I realized I needed a loan to help me pay off three of my credit cards. Springleaf helped me to accomplish that goal.
Reviewed Dec. 9, 2015
When I went to Springleaf, it did not seem like the typical loan agency. When you go in, the representatives greet you with a smile. The regular customers were greeted by their first name. The whole experience made me feel at home. So, yes I recommend springleaf. There's no place like home.
Reviewed Dec. 9, 2015
Am very pleased with my location and employees are very helpful and go above and beyond to try and help you.
Reviewed Dec. 9, 2015
The staff at the Roslyn location were extremely pleasant and helpful. They were professional and made the process of the loan simple and easy. Great job!!!
Reviewed Dec. 9, 2015
Springleaf has always been good to work with I have been with them for 6 years now, off and on. They will work with you if you have situation that come up. They are truly customer service focused. The whole team in the office I use are kind caring and compassionate and always do their best to help get me what I need.
Reviewed Dec. 9, 2015
I have worked with SpringLeaf for several years now and I find them to be very helpful, informative & friendly and will continue to use them in the future.
Reviewed Dec. 9, 2015
I appreciate the professional and respectful response to my loan request.
Reviewed Dec. 9, 2015
Diane was very helpful throughout the process and made it a very pleasant experience. Was able to move and purchase a few things for my new place. Thanks Springleaf!
Reviewed Dec. 9, 2015
I have been doing business with this company for years. I have always had outstanding customer service with them. I want to let you also know that I think Carolyn should get a reward for being such a sweet lady that really knows her job and does outstanding job. I will recommend this company to my friends and family.
Reviewed Dec. 9, 2015
Springleaf has always been a great company to get a loan from. They are very customer friendly and easy to work with. I would recommend them to anybody.
Reviewed Dec. 9, 2015
To be able to obtain a little extra cash right before the holidays and before my raise from a promotion at work occurred, helped me catch up with my mortgage, some bills, a DIY home repair that will save me on my heating bill. And overall decrease the stress of Christmas holidays and starting a new position. Associates were personable and kept in touch through the process. Made it easy and convenient for me too.
Reviewed Dec. 9, 2015
Springleaf Financial I highly recommend!!! I have had the best experience with this institution. They treat you with respect and will explain the whole loan process to you as well as thoroughly go thru and explain your contract.
Reviewed Dec. 9, 2015
Rep was helpful and courteous. Met my needs. Went over everything to my satisfaction.
Reviewed Dec. 9, 2015
I would recommend Springleaf to everyone for that well needed help.
Reviewed Dec. 9, 2015
The loan process was easy and fast, without a lot of hassle. My money was in the bank the same day.
Reviewed Dec. 9, 2015
I had a major emergency. Springleaf is quick to respond with a loan when needed. However, I do not like the add on products that are just placed on the account without discussion or approval. That needs to change immediately.
Reviewed Dec. 9, 2015
Springleaf associates are VERY helpful. Extremely nice and knowledgeable. Never a hassle to deal with. I love them.
Reviewed Dec. 9, 2015
I have always had a great relationship with this company. When no one else would help me they did and so I continue to give them my service based on the fact they were there when I needed them and all through the loan process they would call and ask if there was anything more I needed or just wanted to know "we are here if you need us." They have been friendly and devoted for the last three years. Bravo!
Reviewed Dec. 8, 2015
Great customer service, fast response!
Reviewed Dec. 8, 2015
Springleaf has saved me when I was in times of financial trouble. They worked with me and got me a loan, when others would not even consider me. I have never been late or missed a payment in 8 years, and they renew my loans with minimal hassle if I need a new loan.
Reviewed Dec. 8, 2015
Awesome service every time! Great people and they always seem to care.
Reviewed Dec. 8, 2015
My new loan will help me get back on track.
Reviewed Dec. 8, 2015
Springleaf was there to give me a fresh start on a new life after my divorce. I am grateful that they said yes and believed in me. To this day, I tell people about Springleaf, Colorado Springs.
Reviewed Dec. 8, 2015
Quick and Easy loan with good customer service.
Reviewed Dec. 8, 2015
The staff at Springleaf was very professional. They were also prompt in getting back with me about the loan.
Reviewed Dec. 8, 2015
We have used Springleaf for our loan needs multiple times. The first time we went to Springleaf, the first time to help us with a down payment to move into a new home which was very awesome, would not have been able to do it without them. This last time we went to them to help provide Christmas for the little ones was very satisfied every time we have dealt with them!
Reviewed Dec. 8, 2015
Springleaf is such a great place to do business. Not only are they knowledgeable, they are very nice. I love getting a courtesy call of my upcoming due date! You can't go wrong getting a loan from these wonderful people!!
Reviewed Dec. 8, 2015
Very easy friendly company.
Reviewed Dec. 8, 2015
I was overall happy about the loan process. All of the branch workers were polite and friendly! The loan process didn't take forever either. I will use Springleaf again and be sure to recommend them to others!
Reviewed Dec. 8, 2015
Springleaf Financial was exceptional. Kind, informative, professional and helpful service. I clearly understood the terms and conditions of my loan. Affordable payments. I look forward to doing other business with them in the future.
Reviewed Dec. 8, 2015
Enjoyed my experience & the employees were very helpful! I would recommend Springleaf to my family, friends & co-workers.
Reviewed Dec. 8, 2015
I have worked with Springleaf for over two years. My business with them has helped me to improve my credit score. They are always helpful in obtaining funds. The customer representatives are always respectful and friendly.
Reviewed Dec. 8, 2015
They are great in Lawrenceburg, TN.
Reviewed Dec. 8, 2015
Good customer service. Get your money put right in your acct. the next day.
Reviewed Dec. 8, 2015
The office in Bolingbrook - managed by Veronica is a good place to do business. I have enjoyed a long time relationship with Springleaf. I am grateful for their creative assistance in helping me through challenging financial times.
Reviewed Dec. 8, 2015
Excellent service and a wonderful staff.
Reviewed Dec. 8, 2015
Springleaf representatives were great with me in all aspects while going through the loan process! I would recommend them to any of my friends and family!
Reviewed Dec. 8, 2015
I was very satisfied with the quickness and friendly atmosphere. They have always been there to help.
Reviewed Dec. 8, 2015
Great customer service and very friendly.
Reviewed Dec. 8, 2015
Excellent, fast, friendly, knowledgeable service!
Reviewed Dec. 8, 2015
This experience was very pleasant.
Reviewed Dec. 8, 2015
Overall able to pay off cash loan and save me money.
Reviewed Dec. 8, 2015
Sometimes emergencies come when you least expect it, and that was my case in November/December 2015. I had hit a deer with my back up vehicle pick up truck and because of its age and it seldom is driven more than a mile from my home, I decided to not put comprehensive insurance on it. When I hit the deer the damage was $1200 to $1500 dollars. I did not have that amount especially at Christmas time. But Springleaf came through for me and loaned me the money for repairs.
Thank you for your comment. I see that you have marked this review as negative. Perhaps it was marked by mistake? If not, please contact us at executive.customercare@springleaf.com, and we'll be more than happy to resolve any issues you may have.
Thanks,
Alex
Reviewed Dec. 8, 2015
This was a bill consolidation loan that will assist me in having a lower payment per month while providing extra money for other expenses.
Updated review: Dec. 10, 2015
After taking this concern up higher, I managed to talk with the branch manager and he corrected my information. They did not have my start date up there correctly and therefore the system was showing them I wasn't allowed. I was happy once they said I was good to go and I got the loan today, I should be seeing it in my account in the morning!
Original Review: Dec. 8, 2015
After reading all the positive reviews I finally built up enough courage to go get a loan from Springleaf. I was approved for one with no collateral. However, I was denied after all my paperwork was done due to debt to ratio. Now I'm extremely upset because I now have a hard Inquiry for no reason. I was hoping to use this loan to consolidate my debt, but I guess I'll just have to suffer. Thanks a lot for ruining my hopes!
I'm glad we were able to help! If you need anything in the future, please don't hesitate to reach out.
All the Best,
Alex
Reviewed Dec. 8, 2015
The folks at Springleaf are very nice and polite and easy to work with. I highly recommend Springleaf for your financing needs.
Reviewed Dec. 8, 2015
Renee ** at the Muscle Shoals branch is the most helpful employee! She always has the customer's best interest in mind. Would not hesitate to do business with her again!
Reviewed Dec. 8, 2015
Exceptional customer service. Friendly staff.
Reviewed Dec. 8, 2015
I have bad credit and needed a loan to finish my deck I was building. Filled out an online application, received a phone call within a half hour, and had my loan. Very prompt service and loan person was kind, and efficient.
Reviewed Dec. 8, 2015
I don't have my account number with me. However, they have helped me get a new roof put on my house and to supply Christmas for my family.
Reviewed Dec. 8, 2015
We continue to be loyal customers.
Reviewed Dec. 8, 2015
Did not have all the money to cut down the trees and Springleaf help me with the remaining amount and that was great! Thank you Springleaf.
Reviewed Dec. 8, 2015
They helped me at a time when I needed it the most.
Reviewed Dec. 8, 2015
I really like Springleaf and would refer anyone to them. They are very easy to work with.
Reviewed Dec. 8, 2015
Customer service - Very courteous, very easy to deal with, in and out. No problems.
Reviewed Dec. 8, 2015
Excellent loans and exceptional employees! We have been VERY please with Springleaf! We have been with them for years and have always been treated with respect and professionalism. They are very kind people and will always work with you no matter the circumstance. We HIGHLY recommend!
Reviewed Dec. 8, 2015
My need was met through this loan and it was timely in that I did not have to wait a long time to be serviced. The representative was very kind and helpful and the office is very customer friendly. I would recommend my friends.
Reviewed Dec. 8, 2015
If you need a loan check out Springleaf - friendly and helpful people who will answer all questions and help you in getting the right loan for you.
Reviewed Dec. 8, 2015
I have had an account with Springleaf Financial for several years. I am extremely pleased with my experience with the company. Mr. Roy ** should teach classes in customer service. He explains everything thoroughly and always presents me with Financial information that I can use. He is top notch! This company has helped me over some tough hurdles and I have never had a negative experience with them.
Reviewed Dec. 8, 2015
I have had several dealings with Springleaf and all them have been a positive experience. I have recommended them to friends, family, coworkers in the past and will probably continue to do so. The staff are some real top-notch representation of the company, they are fast, friendly, knowledgeable, and willing to help out in any way that they can. Thank you for your time.
Reviewed Dec. 8, 2015
I needed tires for my car and Christmas around the corner I didn't think I could get a loan with my credit but Springleaf was kind, understanding and helpful. I don't know what I would have done without them. Thanks, Springleaf.
Reviewed Dec. 8, 2015
The people in this branch are fantastic. They are knowledgeable, friendly, caring, and supportive. It was a true pleasure dealing with this branch. They understand the true need for a loan and they go out of their way to help each and every person when they can.
Reviewed Dec. 8, 2015
Personal, very helpful/friendly. Always ready to help when in need.
Reviewed Dec. 8, 2015
I previously had an account with Springleaf and when the need arose, I had no trouble requesting a refinance of my first loan for additional money. The representative had all the paperwork prepared and ready for my signature when I arrived at the office.
Reviewed Dec. 8, 2015
Great overall. Great people to talk to. No problems.
Reviewed Dec. 8, 2015
As a lender, I find this company to be courteous, honest, prompt and tries to assist when needed.
Reviewed Dec. 8, 2015
I was able to do my Christmas shopping.
Reviewed Dec. 7, 2015
Very friendly Atmosphere. I was treated with the utmost respect, also they have the best interest rate by far.
Reviewed Dec. 7, 2015
The staff at the Everett Springleaf office are absolutely the best. They made the whole loan process easy and straightforward. I have looked at quite a few loan options. This turned out to be the best for me for the last two years.
Reviewed Dec. 7, 2015
Very happy with the customer service this business has. Very happy with them helping me with my loan and the payments are great.
Reviewed Dec. 7, 2015
Everyone was so helpful and considerate.
Reviewed Dec. 7, 2015
Excellent on all points.
Reviewed Dec. 7, 2015
Fairly easy to obtain a loan. They have friendly staff that makes it a easy to do business with them.
Reviewed Dec. 7, 2015
I have been taking out loans and paying them off with Springleaf since 2000. Every time I do, it's the fastest and easiest. The Customer Service there is phenomenal!
Reviewed Dec. 7, 2015
Springleaf help me get a start on getting my credit score up. I will be able to pay off with no penalties and added charges.
Reviewed Dec. 7, 2015
Very friendly and fast. Best customer service I have experienced in a long time.
Reviewed Dec. 7, 2015
I would like to thank Springleaf for the helped when I needed most.
Reviewed Dec. 7, 2015
Springleaf Financial helped me when I really needed help at the time. I had tried a financial institution that I had been affiliated with for many years who turned me down for any amount that I needed. I really needed a little more than Springleaf provided but what they did provide for me did help me. I would like to thank them again for what they did.
Reviewed Dec. 7, 2015
Customer Service was excellent and very efficient. My experience was outstanding. Martha was a wonderful representative for the company and very helpful to me.
Reviewed Dec. 7, 2015
The employees at the Greenville office are terrific. Very courteous. They take care of you in a timely manner and explain everything so you can understand your loan.
Reviewed Dec. 7, 2015
Springleaf has always been a caring and responsible lender, with helpful employees that know and do their jobs well. Every time I've been in their office I have been treated as though my business and time mattered and I see them treat others the same way.
Reviewed Dec. 7, 2015
They were very helpful.
Reviewed Dec. 7, 2015
I had a small family emergency and Springleaf came through!
Reviewed Dec. 7, 2015
Very pleasant experience. Very personable and thorough loan clerks.
Reviewed Dec. 7, 2015
My experience was great. I had no problems and the process was very easy to complete.
Reviewed Dec. 7, 2015
One of the best groups of people I have ever worked with. Very friendly and helpful.
Reviewed Dec. 7, 2015
They made it very easy to understand. They were prompt on getting back to me. After being approved I was only in their office about 30 minutes or so to do the paperwork. There are many payment options to choose from. Paperless option is nice to do everything online.
Reviewed Dec. 7, 2015
Based on the overall experience it was good but what made an exceptionally good was my interaction with Rebecca, Becky **. She is extremely professional and sincere about trying to help. We're very grateful for...
Reviewed Dec. 7, 2015
It is not easy to go into a business and apply for a loan. Most people feel apprehensive and unsure of how they will be treated. Springleaf made the process easy and did not make light of the customer's predicament. I felt very comfortable with the process.
Reviewed Dec. 7, 2015
I would recommend Springleaf to anyone who needs money for whatever reason. I have a lot of medical bills that were coming in weeks at a time and I was the only member of my household working, so I applied and was approved for a loan to help out with keeping the bills at a manageable stage where I can take care of my family as well as my responsibilities.
Reviewed Dec. 7, 2015
Great experience obtaining loan. Friendly, helpful staff, competitive rates.
Reviewed Dec. 7, 2015
They was very helpful on pay off car repair and loan with add help on life insurance.
Reviewed Dec. 7, 2015
Overall Springleaf keeps it simple & easy. Our experience has always been great until we fell behind a little.
Reviewed Dec. 7, 2015
Springleaf has always helped when we were in need. They have friendly people that know your name and recognise your voice when you call. They always check every 6 months to see if I need any money or anything else. That is what I call great customer service.
Reviewed Dec. 7, 2015
Overall my experience with Springleaf has been fantastic. I feel like the staff make an effort to get to know me. I love that I deal with a small office rather than simply someone over the phone. The loan closing process was quick and easy and I think makes Springleaf stand out from the rest. The office is located close to my house and I love that I can go in and see Springleaf employees if I need help.
Reviewed Dec. 7, 2015
Springleaf approved my loan when I needed it the most while others denied me.
Reviewed Dec. 7, 2015
They treated me with respect. Not like I didn't know anything.
Reviewed Dec. 6, 2015
Fast, friendly, superb service!
Reviewed Dec. 6, 2015
Springleaf Financial has been an important part of my life off and on since 2008. The representatives are not only courteous, professional and friendly, but they care about the people who they help. I am a disabled veteran and many times Springleaf financial has helped my family and I through some difficult times. Thank you so much for the attentiveness and assistance that you give to each one of us.
Reviewed Dec. 6, 2015
Very friendly and always make you feel welcome. They always have made us feel like we matter and that we are not just a commission or something to that effect. Highly recommend doing business with this company! Thanks for making us feel comfortable and always trying to find a way to help in our time of need!
Reviewed Dec. 6, 2015
Home repairs and additional money for Christmas. Have had a few loans with Springleaf over the past years. Very pleased with professional and knowledgeable staff. Nice folks to do business with.
Reviewed Dec. 6, 2015
We easily and explained thoroughly.
Reviewed Dec. 6, 2015
This company has outstanding customer service and very prompt in the loan process.
Reviewed Dec. 6, 2015
I have been with Springleaf for 26 years. We have paid off several loan and refinance several loans too. The money has helped us a lot and has done a lot of good. The people at Springleaf have been like family to our family and have been very helpful and we will keep going back and let our family and friends know about Springleaf too. Springleaf has been a blessing.
Reviewed Dec. 6, 2015
I highly recommend Springleaf Financial! They are quick and courteous. They explain everything thoroughly and make sure you understand completely. The staff was very friendly and inviting. I was able to find out over the phone if I was eligible for a loan before I went in. It was a very good experience.
Reviewed Dec. 6, 2015
They made the personal loan process very easy. From getting the information over the phone to signing the final documents, everything was explained clearly.
Reviewed Dec. 6, 2015
This was my first experience getting a loan on my own. The rep that assisted me was amazing and explained everything thoroughly and helped me through everything step by step! She made it an easy and wonderful experience! I WILL continue to do business with Springleaf in the future!!
Reviewed Dec. 6, 2015
I got my loan quick and easy and everyone at the store makes you feel welcome and they always have snacks for you. They also make the paperwork really easy to fill out with the electronic signatures. Overall this is a great place to go for a loan.
Reviewed Dec. 6, 2015
Very good service.
Reviewed Dec. 6, 2015
Acquiring this loan was very easy. It has helped me fix a lot of my financial problems and has me back on a good path. I can manage my situation a lot easier. Thanks to Springleaf Financial and their friendly professional staff.
Reviewed Dec. 6, 2015
Very happy with the customer service.
Reviewed Dec. 6, 2015
Need quick cash for personal need. Applied and received in same day. Fast friendly service.
Reviewed Dec. 5, 2015
The first time we made a loan with Springleaf it was truly a blessing. I had been diagnosed with breast cancer 18 months before. Due to the financial burdens it gave us life was very tense. They gave us a consolidation loan to pay off hospital bills. It is never just one bill with medical care. Radiology, Labs, inpatient care, copays, current bills that you still have to pay and all of the places have their own bills they send you. They also want it AT THE SAME TIME. It rescued our home, and gave me a place to continue to feel safe, and gave me the ability to heal.
Reviewed Dec. 5, 2015
I really appreciate the prompt service and speedy but detailed processing my loan. Excellent customer service that is courteous and pleasant that I have experienced.
Reviewed Dec. 5, 2015
Springleaf has helped me get Christmas for my 14 grandchildren for the last 2 yrs. My payments are very reasonable and they even include coverage if something happens that I become ill. I love them. The reps are very pleasant too.
Reviewed Dec. 5, 2015
Overall experience is great... came thru when I needed them the most!
Reviewed Dec. 5, 2015
Not only do they have horrible customer service, but also so complicated. They never follow up about anything, or give a straight answer. Always the runaround. You need to do all the following about your status. I applied with them for a loan and they did my credit check and said it was fine and just asked me to submit all my proofs which I did exactly as I was told. Then they came back and said "You know the underwriter department has declined your application because you felt short on the income requirements for the loan you need about $500 more in monthly income and suggested the possibility of getting a co-applicant and they can join the incomes." I said "OK we'll do." So I got a co-applicant to help me out, which between both exceeds the income requirement. Of course I submitted all co-applicant's proofs requirements. They verify everything was received and submitted to the underwriting department.
I assumed everything was fine now then right? Well wrong. They came back and said "Now with have with your address and your co-applicants address." See I live in a duplex and basically the house is owned free and clear. The house is register with 1069-1071. I live upstairs and these other person lives downstairs. There is a door inside that separates both address. However we lived there for so long now that we always interchange addresses.
We had loans before and not once have they brought the addresses as a factor. Who the heck cares? Give me a break. As long as a legit address is verified with valid documents. I mean these people have our ids, SSN, bank statements, and many other proofs they have requested the last three weeks. Keep also in mind that I always found out things only because I called them. No emails, no phone calls! What a joke from their customer service to their so-called verification department. Stay away! Do yourself a favor. Is not worth the headaches and waste of time for nothing. Thanks for listening.
I'm sorry to hear that you're unhappy with your service. Please allow us to assist. Someone from our Executive Office of Customer Care will be in touch with you shortly.
Thanks.
Reviewed Dec. 5, 2015
Applying for a loan was fast, simple, and I did not have to wait for a decision for days. The representative was very polite and respectful. I did not have to go through my whole lives financial history to qualify. The process was fast and very easy. I will always use Springleaf as my first choice in any future attempts to secure a loan. I have already told friends and family about Springleaf and how they helped me in getting my needed loan and how it will help me to rebuild my credit. It has been an awesome experience working with Springleaf. Courtney, your rep was very friendly and helpful. I want to thank her and Springleaf for all the great help I received in obtaining my loan.
Reviewed Dec. 5, 2015
The loans I've gotten have helped in a number of ways from paying bils, bill consolidation, paying rent, to buy tires for our vehicle and buying Christmas presents. It has always been a wonderful experience dealing with this company. I've always been confident I can get help in one way or another.
Reviewed Dec. 5, 2015
This company has helped me so much through this big change in my life. I would recommend this company to anybody.
Reviewed Dec. 5, 2015
The staff is always nice, friendly, and ready to write a loan.
Reviewed Dec. 5, 2015
Received a personal loan. Very pleased with entire experience. Would highly recommend.
Reviewed Dec. 5, 2015
Was very friendly and speedy.
Reviewed Dec. 5, 2015
Very polite, very simple process. I needed money fast for a utility bill that was up for disconnection. They offered more than I had requested and I'm glad they did because the utility co. gave me the wrong amount due the first time I talked to them.
Reviewed Dec. 5, 2015
Springleaf has been exceptional in its helping me and my wife with some financial needs. We needed some help with our loan, they went the extra mile for us!!!
Reviewed Dec. 5, 2015
I was very satisfied with my experience. The representative was very helpful and explained what I needed to know. I would have no problem coming back to this company at any time in the future. I would also have no problem recommending them to my friends. I'm very happy I found them.
Reviewed Dec. 5, 2015
I really like the way the monthly payment comes straight from my bank account so I don't have to take worry about driving somewhere by a certain date to make a payment.
Reviewed Dec. 5, 2015
My son began college on a scholarship at an out of town university, only to be informed when he arrived that there were other expenses, such as out of state fees. We were not prepare for the additional fees. After speaking with the Dean of Admission we left our son on campus and return home to secure the remaining funding needed. Upon arriving back at home we found this letter from Springleaf Financial Services, inviting me to apply for a loan. They were located close to our home. My wife and I went in and from the moment we entered it was a wonder feeling. We applied and received the monies we needed. Had we gone to our bank we would have had to place a mortgage on our home. Not with Springleaf. Thanks Springleaf Financial Services.
Reviewed Dec. 5, 2015
Very easy and convenient all the way around. Excellent service and follow up. More than satisfied with terms and service. My choice for my next financial assistance and personal loan needs.
Reviewed Dec. 5, 2015
Very excellent customer service!!!
Reviewed Dec. 5, 2015
Always meets my needs when I need money, friendly people, low payments, just a warm and friendly place with no hassles.
Reviewed Dec. 5, 2015
Great job on helping me and my wife get a loan. They worked with us.
Reviewed Dec. 4, 2015
On two occasions I was in need of financing and Springleaf was there for me when others were not. On July 3, 2014 I came home from work to find my air conditioner had gone out and had to be replaced. I work for one of the largest commercial banks in the nation and I counseled with my bank and was turned down. I contacted another large bank where I had my vehicle financed and was also turned down. I contacted Springleaf and within a week had the money to replace my air conditioner. Recently I had a lot of dental problems which was estimated to be very expensive. I contacted my Springleaf Loan Officer and within a week I had the money to get started and enough to complete the work needed. Springleaf personnel were fantastic and understood my situation and worked to help me through a tough time. Thank you Springleaf.
Reviewed Dec. 4, 2015
My overall experience was great! Even when I was having trouble obtaining some of the paperwork I needed, my agent was very helpful as well as patient. Also when I got to the office, the agent I was working with was with another customer, so someone else was there to help and made copies of my paperwork, etc. So when she was free, the process was sped up and I was in and out in no time! Thank you!
Reviewed Dec. 4, 2015
Springleaf representative were very kind and helpful especially Tameka. I would recommend my friend and family 100%.
Reviewed Dec. 4, 2015
When we first came to Springleaf and received our first loan it helped us tremendously. I needed to get my driver’s license back after a long period of time without them. I had a few hurdles to jump in order to get them back and the loan we got help us make them.
Reviewed Dec. 4, 2015
They are very friendly, caring, very knowledgeable about the rule of the company and explain everything very well.
Reviewed Dec. 4, 2015
Thank you Springleaf, I would definitely recommend you to a friend. You helped me in these hard times.
Reviewed Dec. 4, 2015
Staff was professional, caring & respectful. A pleasurable experience.
Reviewed Dec. 4, 2015
Give courteous professional service when it is needed and don't make you feel like a lower class person.
Reviewed Dec. 4, 2015
It was a pleasure doing business with your company. The staff are courteous and very helpful. I have used you all before and I will use you all in the future!! Thank you!!
Reviewed Dec. 4, 2015
I love dealing with this company as they are great people to work with and they try to meet all your needs. We had money problems and they came through for us and we wanted extra money for Christmas and they got it for us. I would say if anyone needs help with finances this is the people to see.
Reviewed Dec. 4, 2015
Very easy to do business with. Would do it again.
Reviewed Dec. 4, 2015
I have always been leery of online loans, but Springleaf Financial made me feel very comfortable. Customer service was great. My Rep kept me informed of every step that was taken. I would recommend this company to anyone who wants a hassle-free loan.
Reviewed Dec. 4, 2015
Very pleasant. Answered any questions. Totally recommend to anybody.
Reviewed Dec. 4, 2015
This branch has the nicest and most helpful employees I have ever encountered. They treat you with the utmost respect and make you feel like family. They are so pleasant, sometimes I just drop in when I am shopping just to say hello and they welcome me with open arms. They all deserve a pay raise, they are the best asset you could have and when I recommend Springleaf I always specify the Levittown Branch.
Reviewed Dec. 4, 2015
Dixie took great care of me and work my loan in a timely manner. She was very thorough in explaining their process. I'm satisfied with the results. Thanks.
Reviewed Dec. 4, 2015
We've used Springleaf for years. They've been there when we needed a loan for both our daughters' weddings and when we needed to buy a car! They are very helpful and always so nice!
Reviewed Dec. 4, 2015
Good people. Love this loan.
Reviewed Dec. 4, 2015
They were nice and polite and they work with...
Reviewed Dec. 4, 2015
The ladies at Springleaf in Weatherford, OK are friendly and knowledgeable, and they always make the process as easy as possible. I would highly recommend them for anyone's future lending needs!
Reviewed Dec. 4, 2015
From the time I received the letter in the mail till the end of the loan process, it was the smoothest financial transaction of that matter I had ever experienced! I am very HAPPY... Thanks again.
Reviewed Dec. 4, 2015
Lending Tree recommended you. I contacted you, an appointment was made. I entered your office and was greeted by a nice young man who just walked me through everything. Everyone there had a smile and nodded to me. It was a pleasant experience. I expected to be there for hours and was surprised that it went so quickly. My consultant, Ian **, was so helpful and made the entire experience a most pleasant one. I have told several friends all of this, and of course, should the need arrive, I will contact Springleaf again. Thank you for helping me get my life back to normal, and a personal thanks to the nice staff at this office.
Reviewed Dec. 4, 2015
Springleaf has given me the opportunity to consolidate my debts. I will be able to pay off my debts in a shorter time. I only have to worry to pay my premiums to them.
Reviewed Dec. 4, 2015
Greatly satisfied. I would refer this company to everyone in need.
Reviewed Dec. 4, 2015
Very good at what they do.
Reviewed Dec. 4, 2015
My experience was very good. Brad was very helpful and explained the contract to me. He was very social. The amount of money I needed to borrow was a large amount but it helped my situation and the payment fit my budget.
Reviewed Dec. 4, 2015
My name is Ken, I am 55 years old. Last year I think I was going through a stage of feeling old, so I called Springleaf and got a loan to buy a motorcycle. What a great feeling. This year I needed a little extra money for the Holiday and Springleaf was there for me. Great people to work with.
Reviewed Dec. 4, 2015
and talked to me as if we were long time friends. I have made several visits to this location over last 5 years and new appointed employees or long term employees always react in the same friendly style-meet and greet- with a warm smile. This type of customer relationship only happens from your top level management staff that teaches this friendly, personal way of doing business. Your company is a pleasure to do business with.
Reviewed Dec. 4, 2015
Angie was very nice and professional, would do business with her again. I would do business with any company she worked at.
Reviewed Dec. 4, 2015
My experience with Springleaf has been great. They got me the money I needed within a short time and was very nice about it. If knew any that needed money I highly recommend Springleaf.
Reviewed Dec. 4, 2015
Thank you for being there when I needed it.
OneMain Financial Company Information
- Company Name:
- OneMain Financial
- Company Type:
- Public
- Ticker Symbol:
- OMF
- Year Founded:
- 1912
- Formerly Named:
- Springleaf
- Address:
- NTBS-2320 6801 Colwell Blvd.
- City:
- Irving
- State/Province:
- TX
- Postal Code:
- 75039
- Country:
- United States
- Website:
- www.onemainfinancial.com

