OneMain Financial
Overall Satisfaction Rating
2.27/5
  • 5 stars
    37
  • 4 stars
    1
  • 3 stars
    1
  • 2 stars
    4
  • 1 star
    42
Based on 85 ratings submitted in the last yearSHOW RATING DISTRIBUTION
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OneMain Financial

ConsumerAffairs Unaccredited Brand

OneMain Financial, formerly Springleaf Financial, has been in the lending business for over 100 years. We are committed to serving our customers' unique situations and are dedicated to treating them with the respect they deserve.

Our experienced team has serviced 10 million customers and over $120 billion in loans. Let us help you take control of your finances!

OneMain Financial Gallery (3)
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Last updated: Dec. 7, 2017

2863 OneMain Financial Consumer Reviews and Complaints

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Verified Reviewer
Original review: Dec. 7, 2017

Said I was approved online with very good approval odds with Credit Karma. The day to call them I did and some guy took application from me who didn't have clue what he was doing. Very hard to understand him. Never returns call. Get voice mail when calling bank. Beware.

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Verified Reviewer
Original review: Dec. 4, 2017

Used them for an auto title loan because I was in a pinch. I paid the high 22 percent interest rate payments for almost 2 years and refinanced through my local credit union to pay them off with a 9 percent interest rate. They received my check on the 14th (apparently) when I mailed it on the 8th and auto withdrew another $221 payment on the 15th. I contacted them about a refund and was told they have 15 days to refund and close my account. It is now 20 days and still have nothing. Do not deal with them. Their staff is trash and the company is even worse.

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Verified Reviewer
Original review: Dec. 1, 2017

I got a loan from my local place in Toms River, NJ after a death in the family. Having recently retired my credit was stretched thin and I couldn't get the funds anywhere else. They offered me a significant amount but the amount I received has become almost 1/3 less than what I am paying! I believe it is around 30% interest, plus when you sign look closely. They add all these extra costs on for insurance and such and tell you it will be added with the finance charge, but you are also paying interest on it! I have about 375.00 payment monthly, statement shows 250 goes to interest, 125 goes to principal. Then I got papers in the mail for a lower interest, but they wanted it changed from a personal loan to a secured title loan!!! Watch those papers closely. Easy to slip an extra form in there!!!

Verified Reviewer
Original review: Nov. 30, 2017

I initially applied for the loan because I was quitting my job soon (put in my two weeks) and needed basically kind of a safety net while I was working on this other job but nothing was guaranteed and I explained this to the lady helping me, mind you I only requested 1500 and got approved for 7000 but I guess they said I got denied because I didn’t have a job. Like I’m dumb enough to apply for a loan with no employment. No I just wanted to use the money in case. I work at US bank making 65k+ and I drive a BMW. I’m not worried about not paying a loan back so that’s why I dissatisfied with this company because they could have called my job and verified. I still work their technically for the next couple weeks but because I said I’m putting in my two weeks they couldn’t approve it which is dumb but that’s what I get for going with a bank like this instead the one I worked for silly me.

Verified Reviewer
Original review: Nov. 30, 2017

I already had a loan outstanding secured by my truck. I borrowed the money originally to replace my air conditioner which was over 10 years old and could not be repaired and had to be replaced. A year and a half later I had to have a number of teeth extracted and an upper and lower partial and my portion of the cost was well over $1000.00. Kassie ** reviewed my payment history and was able to rewrite my loan to provide me with the extra funds to pay my portion of the cost. I own my own home which has a ground well that provides water to my home. I have a washer and dryer which I cannot use because of the high iron content. I needed a water filtration system. Again OneMain was able to help me finance my system allowing me to hook up the washer and dryer.

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Verified Reviewer
Original review: Nov. 29, 2017

We've paid off many loans with Springleaf (and the former American General). OneMain is NOT the same. We had a current loan when the merge happened and I hate it. Our loan will probably be a decade getting paid off (started as a 4 year loan) every day past due date. They add approx $5 (+33% interest) a day, to the end of loan. When I questioned some things, lady got evasive, then defensive. AVOID ONEMAIN AT ALL COSTS. I have over 20 years of loans and payoffs with American General and Springleaf. This current loan will be YEARS unless we fall to a heap of money. DO NOT TRUST THIS COMPANY.

Verified Reviewer
Original review: Nov. 28, 2017

I have recently acquired my 3rd personal loan from OneMain Financial. I have used this company for about 4 years to assist when I needed a small personal loan for various reasons. Originally I went with OneMain (formerly Springleaf) due to my credit limitations with other lenders. Even after improving my credit scores, I continue to go back to OneMain. The staff is always very courteous, knowledgeable and efficient. They worked around my paydays to schedule auto-drafts for loan payments which is very beneficial to me personally. I have also used the OneMain Rewards site for financial advice, money savings tips and as an added bonus, I have used the rewards points earned to purchase gift cards throughout the year. This is a great company!

Verified Reviewer
Original review: Nov. 28, 2017

One Main has been so helpful. This is our second loan with them. They are so nice, and make the loan process easy and don't ask a ton of questions. Staff is amazing as well. I'd recommend them to anybody.

Verified Reviewer
Original review: Nov. 19, 2017

I have paid on my account in a timely manner. This month a double payment was taken out of my account without prior notification. I am in the process of refinancing my home, and will pay off loan at this time. This company by taking out a double payment, may have jeopardized my refi. Taking this to my attorney. I don't understand how or why a double payment was taken out, when last month's payment was made. Be careful when dealing with this company.

Verified Reviewer
Original review: Nov. 15, 2017

I received mail from OneMain Financial stating that I was "Guaranteed" a loan for X amount of money. Upon applying I was denied and told I could not receive any loan. I proceeded to ask what their definition of "Guaranteed" was and they were unable to answer my question with a straightforward answer.

Verified Reviewer
Original review: Nov. 14, 2017

I recently got a loan at OneMain Financial. The staff were very friendly and kind. I got the needed information to verify my income and was approved the same day. I like this branch. I would like for Chris and Renee to get those snacks back in the office. Sometimes that little extra touch for the customers, make the customer feel welcome and look forward to coming back again.

Verified Reviewer
Original review: Nov. 14, 2017

Do not do business with these people. They are real eager to give you a loan because they charge an exorbitant amount of interest and make lots of money on you. They really push all kinds of insurance on you right before you get ready to sign and the process is long and drawn out. The staff is rude and inconsiderate and God forbid you run late or have unforeseen circumstances, they will hound you to death with phone calls and emails and even call your personal contacts. Don't let them trick you into lending you more than you need because this is what they do, they are scam artists and they will drain you for every penny and they could care less about you, believe me. I know. Don't do it.

Verified Reviewer
Original review: Nov. 7, 2017

After a week of sending federal tax copies, then State, then more Federal Tax forms, I was told my application was sent to "underwriting". Two days later I was called back and offered a TITLE LOAN!?! Beware of this bait and switch loan shark operation.

Verified Reviewer
Original review: Nov. 6, 2017

Recently I was conditionally approved for a loan. I called 4 times to speak with a loan officer to get information and left my contact number each time. They have yet to call me back. I read the numerous reviews here and 90% are bad. From what I have read their terms and hidden fees are outrageous! Thank you Consumer Affairs before I made a costly mistake!!!

Verified Reviewer
Original review: Oct. 31, 2017

Multiple calls within 30 minutes when payments are scheduled. Multiple calls during the day beginning at 830 or 9 am and continuing at 740 pm. They can total up to 10 calls a day! It's like signing on to a loan shark!

Verified Reviewer
Original review: Oct. 31, 2017

I got a prescreened offer for $7,000.00 in the US mail from OneMain Financial. It was listed as an actual check to be deposited. When I called the location in Carpentersville they said yes I could actually deposit this "check" and my loan would begin!!! After it's deposited they do a security measures check and "call me" to verify I deposited this. They request a photo ID and ask if I am me! I asked how on earth it is legal to send $7,000.00 in the US mail when anyone can steal this and deposit it and steal my identity. Anyone make an ID saying they are me and speak the words they are me.

For crying out loud I never applied for this loan, never asked for this "money" and they said they buy people's information from third party companies and then solicit that way hoping to get loans. So apparently it's legal to send real checks that are loans to people in the regular mail and they could care less if it gets stolen and we who are on the receiving end that have no idea this is happening just have to hope no one steals our mail and our identity never gets stolen cause apparently any of these companies can do whatever they want legally.

According to Christina the assistant brand manager who has work at this location for 5 years and she also has no idea where they buy our private personal information from or how far back it's dated that their company gets our private personal information. So be aware everyone. This is a very very very big problem and we can have our identity stolen and this company would never protect us if someone other than you yourself deposits this actual money they are sending in the regular US mail!!! If anyone knows a way to stop this from happening please post this and hopefully we can band together to get this stopped and people's rights for privacy protected!!!

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Verified Reviewer
Original review: Oct. 19, 2017

Auto loan that I received was terrible. I have been paying on this vehicle for three years and my principal balance is still about the same as when I got the car. Granted I did take a loan out a very small loan which caused the loan to refinance. But still it's like nothing was paid on the loan at all. And I never missed one payment. To me mathematically it don't make sense.

Verified Reviewer
Original review: Oct. 18, 2017

Very irate and disappointed in OneMain. They are a rip off. I've been paying on loan since 2007 for a small loan of 11,000.00. I have now paid over 20,000.00. When I tried to pay off loan recently they are still telling me I owe 3400.00. I ask them to lower this payment since I've been paying since 2007 and I would pay it off today. I was told there was nothing they could do in lower payment.

Verified Reviewer Verified Buyer
Original review: Oct. 18, 2017

So I am very dissatisfied with OneMain Financial. I got a conditional approval upon verification I sent in all my information they requested. Waited all day and then got denied even though I sent all documentation they required and everything was exactly as I told them. I even had collateral. And no one will give me a reason why. I am super dissatisfied with my experience.

Verified Reviewer
Original review: Oct. 16, 2017

OneMain has worked with us multiple times. They are very kind, courteous, professional and knowledgeable. The ladies in Turlock are very nice and funny. They go above and beyond to meet the needs of their customers.

Verified Reviewer
Original review: Oct. 15, 2017

I had two loans. One was with Springleaf and OneMain. Been try for months to get them to let's add the two loans together and have one payment. I keep getting turned down. They say can't loan me the money to paid one off but that alright. I just about got the paid and hope I ever have to use the company again. They don't want to help anybody.

Verified Reviewer
Original review: Oct. 11, 2017

I won't trust a OneMain Financial to help you with finance because they will always reject the approval. They always preapprove a loan and reject you when you go to the branch to sign a contract. They will laugh at you saying, "You are not qualified. Go away." OneMain Financial located at Florence KY is a fraud. Thanks for your lie. I am glad that I am doing business with Chase.

Verified Reviewer
Original review: Oct. 4, 2017

I have been a OneMain customer for around 5 years. Never missed a payment. I originally borrowed 6000 to do remodeling on my house and renewed this loan twice once for 500 and once for 1500. From doing this my payments went from 190 per month to 480 per month and I have paid over 35,000 dollars for this one loan. When I checked my credit score OneMain said that my original loan amount was 12000 dollars. I have tried to talk with someone about this and they keep giving me the runaround and no one wants to talk about it. They will not even renew the loan to try to make the payments lower. My original loan amount was 6000 not 12000. Everything else on my credit report was right except OneMain. It should still have a original loan amount of 6000. No one wants to help? If I ever pay this loan off I will not deal with these people again. I feel as if I'm being ripped off and would not recommend Them to anyone.

Verified Reviewer
Original review: Sept. 30, 2017

Very Irate with this company! I applied with this company for a very small loan. I was told it was a good place to get approved. While I do not have perfect credit my credit is fair not bad! I have credit with other places and credit cards but these clowns turned me down and my credit score dropped big time! I am pissed beyond words. It took me several years after I divorced to get my credit back on track for these idiots to put a dent back into it and not help me after they sent a damned good approval status to me. Never will I ever apply with these clowns again!!

Updated on 10/29/2017: Well this is the 2nd round with them. I got a call the first time I was denied and explained to that my reason for denial was a security freeze I had on my credit. Was told to remove the freeze so they could see my credit history because the freeze brings it up blank. After I removed the freeze was told to reapply. Did just that! Lo and behold still denied from them even with the freeze off and stellar payment history. Also called my local branch and the lady who answered there was not very pleasant either. Emailed the local branch got no response at all! I am done!!! These people will never have to worry with me again! My credit keeps taking hits and lowering as you play games with me? I think NOT!!!!

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Verified Reviewer Verified Buyer
Original review: Sept. 26, 2017

Interest Rates are the worst. Being a long term (20 yrs of loans) never late, customer does not help. Just a real greedy company. I had another person apply just for the cause of it, her credit score was 801 and they still told her that her interest rate would be 28%. Just as bad as the PAYDAY LOANS, although I have never had to have a payday I have spoken to others that said they paid less interest with some PayDay Loans. Once this current loan is paid in full, I will never do business with them again. Like I said a real GREEDY COMPANY.

Verified Reviewer
Original review: Sept. 25, 2017

I had a great experience with OneMain Financial when looking for a loan to consolidate my personal debt. They were courteous and when closing, didn't try to force their other insurance packages on me, which I really appreciate. I would work with them anytime.

Verified Reviewer
Original review: Sept. 22, 2017

My nightmare began with this company when I gave the title to my 5th wheel as collateral. Approximately 1½ years later, this loan was paid in full and my understanding was that the lien release would be sent to the DMV. Fast-forward to today my husband and I made several attempts to sell our 5th wheel trailer and finally, after 6 months, found a buyer. My husband and I planned to use the $5,500 dollars to finally pay for the backyard our Home Owners Association was demanding we put in, or be fined. Thankfully, we just needed to do the paperwork, and get our money from the buyer. When I went to the DMV, they let me know that Springleaf still owned the title and would not allow for the bill of sale. Imagine my embarrassment. I made contact with Springleaf on Friday, September 1st and asked for them to expedite my title so that I could still make the transaction with the buyer.

In the meantime, my husband looked at the calendar 3 weeks out to take a vacation to landscape. Something we'd be able to do with the money from the 5th wheel. After much anticipation no title the entire week of September 11-15th. I called again on Friday, September 15th, and was told that the branch I took out the loan with would have the title. Nope. They didn't have it either. The buyer in the meantime is getting extremely frustrated and gives us two more weeks to get the title. With my pleading, I begged for someone at Springleaf to help me, and they basically told me it was probably in storage, but no one really knew who to contact or how to get it, if even possible, so they then promised to expedite the lien release. So you probably know where I'm going.

Fast-forward to today and still no lien release and a buyer who gave up. Not only did my husband lose his week of vacation to landscape, but we lost our buyer and $5,500 dollars and now have a $100/week fine due to our landscaping not being started. This all could have been prevented had our title been sent to us. This is criminal behavior and not even one person has apologized! Still no title! Criminals!

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Verified Reviewer
Original review: Sept. 14, 2017

Took a SECURE loan with One Main Financial. Prior to receiving the loan, it was suggested what kind of insurance was good for me to take out in case I become disabled or my car gets totaled. I agreed with the loan officer about my insurance. He explained them and had me sign/initial them. Three years later, my car get totaled and my car insurance pays the money to One Main Financial. The loan was suppose to be insured so why did they accept any monies from my car insurance company. When One Main Financial contacted me, they told me that I signed for disability insurance and life insurance and my car being totaled that I still had a balance to pay. They are very deceitful people working there at that time. I will never deal with this company again. DON'T TRUST THIS COMPANY!

Verified Reviewer
Original review: Sept. 11, 2017

I took out a loan with OneMain for $7,000. The local office was wonderful, and made everything very easy. The interest rate is fairly high, but it fit my immediate needs. I received the loan, set up my payments, and went about my business. If I pay the loan off strictly by their monthly terms, I'll be paying around $13,800 total. However, there is no penalty for pre-payment, so the interest paid could be significantly less.

Here's where things become... odd (and the reason that my review is only 2 stars instead of 5). They've reported my new loan to TU, Equifax, and Experian as $13,800. I've never experienced a loan showing up on my credit report where it included the unearned interest. I called the main contact number, and the customer service representative was unable to assist me, so she forwarded me back to my local office. My representative there was unsure about how/why this was happening, so he called the company to find out.

Their response was "It's a simple interest loan, so we report the total of all the payments that will be made." The website indicates that this is a "Pre-computed loan" (See image). This makes absolutely no sense to me, as it works exactly the same as a car loan or a mortgage (sans the collateral, of course), so the only thing that should be reported is the remaining principal. The biggest issue to me is that they're reporting a deceptive number that could have a negative impact on future credit requests.

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Verified Reviewer Verified Buyer
Original review: Sept. 11, 2017

I went through One Main Financial. They have good customers service. The only thing I don't agree with is that I am trying to change my payment date and they are adding interest on moving the date. I pay my bill on time every month. I just can't believe they wanna add more interest to my bill like it's late.

OneMain Financial Company Information

Social media:
Company Name:
OneMain Financial
Company Type:
Public
Ticker Symbol:
OMF
Year Founded:
1912
Formerly Named:
Springleaf
Address:
NTBS-2320 6801 Colwell Blvd.
City:
Irving
State/Province:
TX
Postal Code:
75039
Country:
United States
Phone:
(877) 550-6246
Website:
www.onemainfinancial.com