
OneMain Financial Reviews
formerly Springleaf Financial
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About OneMain Financial
OneMain Financial offers personal loans online, by phone and in person at nearly 1,300 branches across 44 states. You can use OneMain loans for emergency bills, a vehicle, home improvement, debt consolidation, medical bills or nearly any other purpose. Loan amounts range from $1,500 to $30,000, and OneMain states funds may be available as soon as one hour after closing. It takes about five minutes to get prequalified, with no effect on your credit score. OneMain also offers three credit cards, called BrightWay, to a limited number of customers. The company says it will be expanding card availability to more customers soon.
- Flexible term lengths from 24 to 60 months
- Secured and unsecured loans and credit cards
- Loans from $1,500 to $30,000
- Charges an origination fee
- Credit card products are limited to select customers
- Services restricted in six states
OneMain Financial Reviews
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Reviewed Jan. 29, 2016
I applied online and was sent a cheery happy message saying I was approved. I called the next day and gave them more information. I was told I would get a call back in an hour and a half. Three hours later I called them and was told that with collateral I would be approved. I asked about adding my wife's income and after giving her information we were told it wouldn't be a problem and in fact may raise my loan amount. I was told I would get a call back in an hour and a half to two hours. Again three hours later I called back and was told we were declined. It was a giant run around for nothing but a hard inquiry on my credit. These people don't seem to know what they are doing and will tell you what you want to hear until they can't. If you can't call back within your stated time frame, at least say that. Big waste of time.
Reviewed Jan. 29, 2016
I was contacted by a Representative by the name of Jeremy. 2015 was a very difficult year financially as I was finishing up my last year of graduate school and was unable to work for a few months. As a result, payments fell behind. Since December 2015, things have completely turned around. I acquired a very lucrative job and my income tripled. I resumed payments to Springleaf in December and doubled up on payments to bring the account current. Jeremy contacted me regarding a "cure" option.
It is possible that I could have been interested but because of Jeremy's rude behavior it was a complete turn off. I had questions, but he behaved as if he was in a hurry and did not have time to answer my questions. He did not allow me to finish sentences and repeatedly cut me off. Finally, I said to him I was not interested as I refused to allow him to continue to speak to me in that manner. It is very disheartening and frustrating when someone treats you as if you are ignorant and stupid, fail to take the time to slow down and listen, but want you to do business with them. I will finalize the account with Springleaf and will NEVER do business with them again. Nor will I EVER refer anyone.
Thank you for your comments and bringing this matter to our attention. We would like the opportunity to reach out with you and discuss this matter. Someone will be reaching out to you shortly.
Thank You
Reviewed Jan. 28, 2016
I have been very satisfied with you and would recommend a friend if need be.
Reviewed Jan. 27, 2016
I applied for a personal loan with Springleaf Financial to consolidate some bills. I informed ** that I was thinking over the repayment of over $7500 to borrow $5000 for 2 years. She wanted the title to both cars I own, then said she would only take one. I was set up to go sign the papers and get the money on Monday, 1/18/16 and was called to take care of my ailing mother and did not make my appointment. I have since received a letter saying that I was denied, which has obviously negatively affected my credit even worse.
Reviewed Jan. 26, 2016
Good service, staff very efficient.
Reviewed Jan. 26, 2016
Thank you for getting my loan ready in just an hour!
Reviewed Jan. 26, 2016
They help me in a desperate time of need, and for that, they will always be my number one choice, whenever I need a personal loan. I would recommend them to anyone needing a personal loan.
Reviewed Jan. 25, 2016
Personal loan. I wanted to pay off some bills.
Reviewed Jan. 22, 2016
Contacted the loan representative and explained my need. She had the paperwork and CHECK ready for me when I arrived 60 minutes later. She was friendly, helpful and at the same time training someone else. This is my second loan experience with Springleaf. Love ya'll.
Reviewed Jan. 22, 2016
While I was checking my credit score the site stated that Springleaf would be a great fit for me to get a loan to buy a much-needed car since I totaled my car in an accident and really could use a more reliable daily driver than what I am driving now. My credit score is not the best, but it is average. I only have three items listed on my credit. Two are positive and one is negative due to my accident, but I am currently making payments. I earn a really good living so I thought it would not be a problem getting a loan for $5,000.00. The mgr called me back to say my request was declined. If the credit bureau thought we were a good fit then why was I declined. If I had perfect credit I would not be needing a loan. Very disappointed with the outcome.
Thank you for your comments and bringing this matter to our attention. We would like the opportunity to reach out with you and discuss this matter. Someone will be reaching out to you shortly.
Thank You.
Reviewed Jan. 20, 2016
Springleaf gave us the funds to repair our vehicles and continue, maintenance of our lives and jobs. With doing so we are able to spend quality time with family and pay back the loan in a timely manner and keep finances balanced.
Reviewed Jan. 20, 2016
Excellent customer service, friendly staff. This is the second loan I got from them and has been another great experience.
Reviewed Jan. 19, 2016
My great service with my Springleaf in Cicero, IL was the best. My agent gave me everything I needed to obtain the loan and made my experience very easy. I would recommend that Springleaf is the place to get your next loan from. I give Springleaf 5 stars!!! Thank you.
Reviewed Jan. 16, 2016
Yesterday, January 14, 2016, I contacted Springleaf because I received a notification that I may be able to get help with a loan. I, of course, do not have great credit as 'life happens' (layoffs and a death in the family last year) and know that I am a target for these types of offers. I really need help as I am about to start a great career with a well-known seminar company. Money for travel expenses is desperately needed because I need to travel to another state for the certification training and they do not pay nor reimburse for travel until you start doing your seminars.
I need to leave in 2 days and need a small loan to help me get through this period. Anyway, I did not qualify on my own. "Perla" said that I would need a co-signer but, I may qualify for approximately $2,500. My adult children were not available until today. I called and a guy answered and said Perla was busy but, he would pass the message on that I have my daughter standing by. A few hours passed and I called back. My call went to voicemail. I waited and called from a different number and Perla answered. She said she didn't get the message. OK.
So my daughter gives her info. She just finished the military as a disabled retiree. Perla said she'd call us back. A little while later, I called from my regular number... voicemail. I called from ANOTHER number and Perla answered. She said she's waiting on the manager to come back because she's not showing any credit for my daughter. My daughter has been paying on a car since 2012 and has credit cards but, she said, "As soon as he comes back in, I'll call you back". The office closes at 5pm and I didn't get a callback. If I don't qualify, why keep stringing me along? Each time I called from a number other than my 1st number, Perla answered as she had been laughing with another co-worker.
I'm sure she wasn't expecting me to call from different numbers. Why not just let me know that neither one of us qualify? I saw someone else had a similar experience. It's VERY RUDE and inconsiderate. I shouldn't have to change phone numbers to reach someone only to be let down. If my daughter didn't qualify, I have a son that might but, after this experience, I don't want to do business with a company like this. Perla was very cordial over the phone so, I'm surprised that this has been my experience. For the past year, I've struggled trying to get my life back in order and things are going to turn around this year. But, no matter what, potential customers should not be made to feel as though we're no worth the courtesy of a callback.
I'm sorry to hear that you're unhappy with your service. Please allow us to assist. Someone from our Executive Office of Customer Care will be in touch with you shortly.
Thanks.
Reviewed Jan. 15, 2016
I came here & read tons of reviews, & wasn't going to give them the chance, but I decided to go for it. Spoke to the CSR dept & said I was eligible & someone from my local office would call me back to request more info. 3 days later, no phone call. I finally called & he said the reason I never got a call was because I was denied from the get-go... He mentioned that my dept of ed is what's hurting that decision. I told them that's what I wanna pay. So be aware, they will not allow you to pay your student loans if you'd like. So at the end of the day, I was deceived by this company. Sucks they put a hard inquiry on my credit. These people are bad business & at 29% APR, not worth it.
Thank you for your comment and for bringing this to our attention. Someone from our Executive Office of Customer Care will be reaching out to you shortly to discuss this matter.
Thanks.
Reviewed Jan. 15, 2016
To keep it short, I applied for a loan knowing that my credit is less than perfect but my income to debt ratio is fine. They were quick about getting back to me which I appreciate but it felt like an interrogation on the phone with the agent, just question after question about my plans with the loan money and personal situation outside of pure finances. The worst part is she proceeded to call my work multiple times for the application process (I'm in the military and disclosed this so most people know that's a no fly zone unless I'm not fulfilling my obligations). She asked a random associate what my rank and title is, what exactly I do, and told them the reason for the call. After everything, they approved me for half what I applied for at a ridiculous rate. Waste of time.
I'm sorry to hear that you're unhappy with your service. Please allow us to assist. Someone from our Executive Office of Customer Care will be in touch with you shortly.
Thanks.
Reviewed Jan. 15, 2016
I was in a bind and these guys helped me when others would not. Still today I use them. They're fast and convenient and have great customer service! The Longmont branch is full of energetic fun staff. That know you by name when you walk in the door!
Reviewed Jan. 13, 2016
I went into Springleaf Loans looking for a small loan to buy a used car. I was qualified for $2,400 which was the amount need to purchase the car. They set me up with a three year payment plan which seemed kind of long to me. Now a year and a half later we are still paying off this loan. We were loaned $2,400 and are having to pay back $5,629 that is ridiculous. The other shady part of this is that when I receive my statements the interest box is always blank. Need to report this to the Better Business Bureau.
Thank you for your comments and bringing this matter to our attention. We would like the opportunity to reach out with you and discuss this matter. Someone will be reaching out to you shortly.
Thanks.
Reviewed Jan. 13, 2016
I had a loan with Springleaf and got hurt at work. Was a few payments behind and was getting calls every day. The guy that worked there told me if I didn't pay they would file a lawsuit and garnish my pay. Few weeks later, I received a civil suit in May. Now I don't know what to do.
Thank you for reaching out. We would like the opportunity to reach out with you and discuss this matter. Someone will be reaching out to you shortly.
Thank You.
Reviewed Jan. 13, 2016
I would recommend anyone in the need of a loan to Springleaf. Good or bad credit they will take great care of you.
Reviewed Jan. 13, 2016
The West Bend Wisconsin office is wonderful. Each one there treats you with complete respect.
Reviewed Jan. 12, 2016
I applied for a secure loan using my vehicle, I got approved for 16K. First they ran my application and credit with the wrong vehicle, so they had to do it again, I got approved again for the same amount. I sent all the paperwork required and I drove to their office an hour later, mind you I sent my registration so I took time off from work to go to the office just to find out that they can't do the loan because my vehicle is not registered in the current state. Customer Service need to ensure to provide all the information at once and not make people waste their time.
Thank you for reaching out to us. We appreciate you taking time to let us know about your experience. Please allow us to assist. Someone from our Executive Office of Customer Care will be in touch with you shortly.
Thanks.
Reviewed Jan. 12, 2016
Well let me tell you the story short. They told me I was approve for a loan for 10,000. Next morning I received a call and they told me that they could offer me a loan and was only approved for 7500. I went in, took the necessary papers, and had the loan approved in 30 minutes. That was the good part. The bad part is my first payment was withdrawn from my account without permission! I set up direct pay to begin in February and made the payment normally for this month. I went to my account the next day and had 2 payments withdrawn! I called them and was told they couldn't do anything for at least a week or two... I need that extra money for bills now as I was in the hospital and have bills due. Very unsatisfied with the service I received after I got their loan.
I'm sorry to hear that you're unhappy with your service. Please allow us to assist. Someone from our Executive Office of Customer Care will be in touch with you shortly.
Thanks.
Reviewed Jan. 12, 2016
Recommend getting loan here because they make you feel like you're important to them, not just another person.
Reviewed Jan. 12, 2016
My experience(s) with Springleaf have been very professional and handled in a timely manner.
Reviewed Jan. 12, 2016
The services was very good. They were very helpful and process my paperwork fast. I would recommend them to my family and friends.
Reviewed Jan. 12, 2016
Super, Reliable, Intelligent, Generous. Lots of Experience And Friendship. This is what Springleaf means to me.
Reviewed Jan. 12, 2016
Loan made easy.
Reviewed Jan. 11, 2016
I would recommend Springleaf to friends and family. This is my third loan with them. They are always friendly, courteous and professional.They work with you if you have difficulty making payments after you get your loan.
Reviewed Jan. 9, 2016
I am very unhappy with the application process. The calculations for my income was incorrect and when the agent suggested to add my spouse, I was assure my credit would not be ran again. That is incorrect, I was notified of double inquiry and on top of that they offered a secured loan, which is the same as a title loan. I am unhappy and will be disputing the inquiry.
I'm sorry to hear that you're unhappy with your service. Please allow us to assist. Someone from our Executive Office of Customer Care will be in touch with you shortly.
Thanks.
Reviewed Jan. 9, 2016
I received confirmation via email that my loan request was approved. I got a phone call from an employee seconds after this. After speaking with her for about 5 minutes, I was told I would hear back within 1-2 hours. I never heard back from them, so I followed up. I was then told my loan was denied. I am extremely frustrated as to why this company sends confirmation of approval, to then deny. You need to be more precise with your communication to potential customers. Being deceitful does not equal good business. I will definitely share my experience with those I know.
Thank you for your comments and bringing this matter to our attention. We would like the opportunity to reach out with you and discuss this matter. Someone will be reaching out to you shortly.
Thank You.
Reviewed Jan. 8, 2016
Springleaf took the hassle of loans by having well knowledgeable staff who helped me through the process. My experience was so well that I sought my second loan through them.
Reviewed Jan. 8, 2016
I needed a loan to purchase a used car and they made everything go very smooth. Every time I have needed a loan they have been very helpful. I am a divorced mom who is trying to rebuild my credit and they have helped me to do just that. I would definitely recommend them.
Reviewed Jan. 7, 2016
Always gave a quick response and made you feel comfortable.
Reviewed Jan. 7, 2016
We had a good experience with Springleaf. The representative was very pleasant to work with, we actually had two and they seemed to work well together and were knowledgeable about what each other did. They were very polite and worked to get our paperwork completed quickly. I would recommend them to family and friends.
Reviewed Jan. 7, 2016
Springleaf is an excellent place to go to for quick, needed cash for home improvement, car repair and personal loans. They are quick to tell you if you qualify, make the process very easy and are a pleasure to work with.
Reviewed Jan. 7, 2016
Just wanted to thank you for the opportunity to resolve a bad situation I had gotten myself into. I've had credit issues every since my divorce. Working on getting it repaired. Only wish you could assist me with a home loan. Many thanks.
Reviewed Jan. 7, 2016
The employees at Springleaf made it so easy to take a loan out. They were very helpful and understanding to our issues. They ended up saving us money and helped us pay-off some bills. It's refreshing to have wonderful people that really care about their customers!
Reviewed Jan. 7, 2016
I like Springleaf because they are reasonable and fair and would use them again.
Reviewed Jan. 7, 2016
First of all would like to thank Springleaf for making the loan process easy, painless, and very quick. I was able to do it on my lunch break. Thank you Ken for that great Terrace. Very friendly customer service. Thank you.
Reviewed Jan. 7, 2016
Springleaf provided financial services to me at a time when other would have not. They gave me a chance. I have been an excellent customer with a very good repayment history. I could now close the account and go somewhere else. I will not. I am loyal to was loyal to me in time of need. Treat me with respect and value and I will be your customer for life.
Thank you for your kind words. We're vary glad to hear you are happy with our services. Thank you for your loyalty!
All the Best,
Alex
Reviewed Jan. 7, 2016
I had just gotten out of the hospital and could not work for a few weeks. My vacation and sick leave had run out and I was getting behind on bills. Springleaf helped me out and I am very appreciative. I would and HAVE already recommend to friends and family. Keep up the good work.
Reviewed Jan. 7, 2016
When I needed a small loan my first and only choice was Springleaf. In the 12 years I have been dealing with Springleaf I have always received fast, courteous and friendly service. I will continue this relationship for the foreseeable future and I know I won't be disappointed.
Reviewed Jan. 6, 2016
Well let me tell you the story short. They told me I was approve for a loan for 10,000. Next morning I received a call and they told me that they could offer me a secured title loan against my car that was approved for 5000. After I send all the papers they told me that I wasn't approve and that I will received a letter in the mail. They run your credit, know that is good and still denied you after you get all the papers done. Liars.
Thank you for your comments and bringing this matter to our attention. We would like the opportunity to reach out with you and discuss this matter. Someone will be reaching out to you shortly.
Thank You.
Reviewed Jan. 4, 2016
On Jan 2nd I apply for a loan online. I get a confirmation email that said I was approved for $3500. "Great" I think to myself. Website shows they are open. I drive to the office listed in the email and they are closed. So today Monday Jan 4th I go into the office. I walk in the door and they are all sitting at stations. No one walked up to greet me. They ask from the 3rd station "what can we do for you". I told them who I was there to see, and she said "I'm on the phone it will be a few minutes". Ok I understand. Now in the email I got saying I was approved. It said I needed to take in ID DL, ID card, passport.
Next says income verification, pay stub, last year's tax returns, or bank statements. She asked "did you bring your pay stubs." I said "no I have bank statements." I was then told "we only accept bank statements if you are on SS." It does not say that anywhere in the information I got. I went to a dealership and got a $50k truck and a $35k SUV and did not have to go through this much trouble. My credit history also show 100% on time payments. My payroll comes from a different state and I do not get pay stubs nor have I ever needed them for anything. I did not even need them to buy $85k worth in cars.
Thanks for reaching out. I'm sorry to hear that you're unhappy with your service. Please allow us to assist. Someone from our Executive Office of Customer Care will be in touch with you shortly.
Thanks.
Reviewed Jan. 4, 2016
My wife got a auto collateral loan but my name was also on the loan. Somehow she got $402.00 behind. Not a lot of money but instead of contacting me since I'm on the loan also they repossessed the truck. Ok. Instead of contacting me first. Now they want $1,120 to get the vehicle back. $700.00 for a 50 mile tow. They knew if they had called me I would have paid the past due amount immediately. Only $402.00 but why do that when you can make an extra $700.00? Scam all done legally but doesn't make it right. I would tell anyone that's needs a loan to stay far, far away from this place. Communication is terrible. For a profit.
I'm sorry to hear that you're unhappy with your service. Please allow us to assist. Someone from our Executive Office of Customer Care will be in touch with you shortly.
Thanks.
Reviewed Jan. 3, 2016
Springleaf should not advertise as a poor credit loan company.. I have applied, my daughter and me as co-signer and my husband applied and no one approved! But when you search and do the pre-qualification it comes up and says "we find a company that might be able to help!" I understand the word "may be able" but it's never! Springleaf does not even call you back with answer, which they say "I will call back in about 2 hours." You speak with a rep they take all your info and say everything looks good and sends to underwriting. They after that you get No email, No call, No Nothing. To get a answer you have to call back and speak with Rep!
Reps are rude and always give different answers on why you don't get a call back with answer. Even when you leave voicemail messages for you Loan Adviser or whatever their names may be they don't even return call! They must be paid only on loans that are approved. They don't give a crap about you otherwise! Which is very poor customer service!
Thank you for reaching out. I believe we responded to you through Facebook earlier. I will forward your message to the Executive Office of Customer Care, once more so that someone can reach out to you, if they haven't already.
Thank you for your patience.
Best,
Alex
Reviewed Dec. 30, 2015
Smooth, quick transaction.
Updated review: Jan. 19, 2016
The District Manager over the Waco Office and the Executive Office of Customer Care contacted me to address this complaint. They made me feel like a valued customer and apologize for the Waco Office.
Original Review: Dec. 30, 2015
Your employees at the Waco office including the Manager questioned my integrity and my intelligence. I was pre-approved online for a $1000.00 personal loan pending verification of my income. I took my two most recent pay stubs to the Waco office to complete the loan process. I needed to verify my stated net income of $4800.00 per month. Both pay stubs had my net to the bank amount printed at the bottom of the check. The smaller one was a net of $2217.00. I am paid biweekly, so 2217 times 26 pay periods is 57,642 annually divided by 12 = 4803 monthly. My stated income of 4800 monthly was proven.
Your employees did not accept what was printed on the check. They started trying to figure out my gross pay minus my deductions but they overlooked the amount that I am compensated for using my car in my job. I offered to show my bank statement which verified the automatic direct deposit amounts matched the net to bank amounts printed on my check. The girl I was talking to said that your company doesn't accept bank statements and would not even look at them.
Thank you for that feedback. We're glad we could clear things up. Please let us know if there's anything we can do to assist in the future.
Thanks,
Alex
Reviewed Dec. 29, 2015
The customer service and ease at which to obtain a loan here is wonderful!
Reviewed Dec. 29, 2015
Springleaf came through for me when I was in a real bind, and not great time in my life. I needed money to move and they were friendly, quick and helpful. Love their website for online paying & account review. Great rewards program too. I would go back to them without hesitation. Very good and reliable company who never hassles you or bugs you. Very pleased with my experience!
Reviewed Dec. 29, 2015
I was taken off guard with the ease of applying for this loan. They were so pleasant, and cheerful. Marybeth spoke to me like she had known me for a long time. She made me feel so comfortable, and that I had nothing to worry about. I have had to talk to others in the office recently, and they have greeted me with the same warmth. It has truly been a pleasure doing business with you. And yes, I would recommend Springleaf to my friends and family.
Reviewed Dec. 29, 2015
Service was friendly and efficient. Approval was fast.
Reviewed Dec. 29, 2015
They saved me over a year on my loan and lowered my a little. Doesn't get any better than that.
Reviewed Dec. 29, 2015
Simple loan process. Fast approval.
Reviewed Dec. 29, 2015
They are there when I need cash. I have been a customer for a very long time. I would recommend them to all my friend, keep up the good work.
Reviewed Dec. 29, 2015
I had an initial loan then added to it. Last 5-6 years doing paying back the loan. Well, I did it and made final payment all these years later. I'm done. I'm happy Springleaf helped me but I hope not to need those services anytime soon. Thank you.
Reviewed Dec. 29, 2015
Was able to get my loan fast and friendly, with a due date that works for me. I had a death in my family and I was able to postpone a payment without any problems. Thank you.
Reviewed Dec. 29, 2015
It has help me to pay off bills and get a car. So I've been please with all my loans. And would tell and do tell them now. If they need a personal, nor car, or pay their bills off go to Springleaf. And I can't make a payment on due date I'll call.
Reviewed Dec. 29, 2015
Great service, easy application, quick response. I RECOMMEND HIGHLY.
Reviewed Dec. 26, 2015
The staff at springleaf are extremely understanding. They listen. They go out of their way to assist. We will be customers for many years to come.
Reviewed Dec. 24, 2015
Springleaf is a good place to do business. They will do whatever they can do to help in any way they can. They have been there for me ever since I walk thru their doors 3 years ago. And I would send anybody there for Springleaf to give them a help hand. They believe in second chances.
Reviewed Dec. 23, 2015
It was easy and a stress-free experience and done very friendly and professionally.
Reviewed Dec. 23, 2015
Every time I have conducted business there I have always been treated with respect. I would recommend them to anyone I know looking to borrow money. I have been a customer for the last 5 years and have always been satisfied and received exactly what I came in for. Thank you Springleaf...
Reviewed Dec. 23, 2015
They were able to save me more than 100 dollars a month. Thank you.
Reviewed Dec. 23, 2015
Quick and uncomplicated!
Reviewed Dec. 23, 2015
Springleaf staff are the best. They really care about your situation and concerns. The staff take the time out and listen to you to make sure your needs are meet. They have always been there for me when I truly needed their help. I recommend them to everyone because you will always leave there with a smile of happiness that someone cares about you!!!
Reviewed Dec. 23, 2015
Every time I go into the Springleaf office, everyone tries to make your visit comfortable and as fast as possible.
Reviewed Dec. 23, 2015
Springleaf has gotten me out of a few tight spots and I really appreciate them.
Reviewed Dec. 23, 2015
Friendly and easy and quick.
Reviewed Dec. 22, 2015
I cannot say enough good about the friendly and professionalism of the employees. They have always treated me with the utmost respect.
Reviewed Dec. 22, 2015
We have had a loan with Springleaf in the past and when we needed to get another loan to pay off some medical bills Springleaf was the first company we called to see if they could help us. They were very helpful and work with us to get us our loan in a timely manner.
Reviewed Dec. 22, 2015
My loan helped me to pay some bills and get some things for my granddaughter.
Reviewed Dec. 22, 2015
Hassle free and easy.
Reviewed Dec. 21, 2015
Great place to work with.
Reviewed Dec. 21, 2015
The Gadsden office was so nice and has great customer service. Everyone in the office was so friendly and did everything they could to help me. Thanks so much.
Reviewed Dec. 21, 2015
Everyone in the office was very polite, helpful, and punctual. If someone was busy that helped me before, another person stepped up to the plate. As I said before, everything was quick and painless.
Reviewed Dec. 21, 2015
The reps at this branch were friendly and very helpful during the loan process.
Reviewed Dec. 21, 2015
They were real good customer service.
Reviewed Dec. 21, 2015
Springleaf has been the easiest company to work with for loan applications and easy payment methods.
Reviewed Dec. 21, 2015
The process was quick and easy. The customer service was excellent, I didn't have to call to get an update.They treated me like I was top priority.
Reviewed Dec. 20, 2015
I received a mail invitation. I made the request for a loan online using the codes I was mailed. I received an answer and the loan was funded in just days.
Reviewed Dec. 20, 2015
One of the most important things that I can say about the company is the customer service. The customer service is very good. They work with you and help you with all of your financial situation that you may have. I have no complaints. They were great for me. Thank you Springleaf.
Reviewed Dec. 19, 2015
The customer service at Springleaf is excellent. They explained everything in great detail, and they were courteous and very professional throughout the whole loan process.
Reviewed Dec. 19, 2015
I would recommend Springleaf. They have always help and try to get me a substantial amount of money. My credit has rose substantial since I have been dealing with Springleaf.
Reviewed Dec. 18, 2015
They were very helpful when I needed the extra money. They were very friendly when I went in, always with a smile. Hope all have a very Merry Christmas and a Happy New Year and God Bless is my prayer.
Reviewed Dec. 18, 2015
This is our third encounter with the Oxnard office... We are very pleased with the customer service and expediting our loan requests.
Reviewed Dec. 18, 2015
My husband and I have had an ongoing loan with Springleaf for many years. We have renewed our loan several times. They have great customer service. We have never had a complaint about them.
Reviewed Dec. 18, 2015
I will recommend Springleaf whenever I hear some asking about a loan or having a difficult time. They treat you with respect!
Reviewed Dec. 18, 2015
Working with Springleaf has been great. Their customer service is great and the loan process is always nice and easy.
Reviewed Dec. 18, 2015
Springleaf is a awesome!!! Customer service is awesome!!! Like doing business with Springleaf!!!
Reviewed Dec. 18, 2015
The Customer Service was great! They're always nice and always smiling.
Reviewed Dec. 18, 2015
Springleaf helped me through a lot! I needed some cash for bills and a vacation and they exceeded my expectations of what I could get! They were so helpful!!! And it was quick and easy! Thank you Springleaf for helping me when I needed it!
Reviewed Dec. 18, 2015
Springleaf has been there for me during the tough times. When I was moving and had extra expenses from moving, Springleaf loaned me money. When I had back surgery and needed financial help, Springleaf was there. Now, my brother is dying from cancer and Springleaf loaned me money so I could go see him. You have helped me when I was down and I have truly appreciated it. Thank you!
Reviewed Dec. 18, 2015
Excellent customer service. Extremely knowledgeable & efficient staff. Great rates!!
Reviewed Dec. 18, 2015
Everybody is very professional. They are always there for your needs and are like family. They will let you know what you need and don't need.
Reviewed Dec. 18, 2015
Springleaf Financial services helped me out when I needed them. They did all that was possible to get me a loan and came thru for me.
Reviewed Dec. 18, 2015
Highly recommend using Springleaf, the employees are friendly and courteous.
Reviewed Dec. 18, 2015
Springleaf to me is a very good place to go to get a loan. I will keep using them.
Reviewed Dec. 18, 2015
Jason is the manager at my branch, and he is very good at helping customers. The office workers also are very good at their jobs. He will work with you and help in any way he can to provide excellent customer service. He is why I use Springleaf.
Reviewed Dec. 18, 2015
We have always been given excellent customer service at Springleaf. We had a renewal to help with medical bills and unexpected expenses. I would recommend Springleaf for anyone needing a loan.
Reviewed Dec. 18, 2015
They paid off some higher loans which made my holidays a little easier so I am grateful for that. Owe a little more but payments are lower so I can handle my bills a little better. Did not take long and everyone was nice. I just thank you all and have a merry Christmas and Happy New Year.
Reviewed Dec. 18, 2015
I would highly recommend Springleaf to my family and friends.
Reviewed Dec. 18, 2015
Our experience with Springleaf was fast, courtesy, well explained.
Reviewed Dec. 18, 2015
Everyone was helpful and super easy to apply. I would totally recommend this company for all your loan needs.
Reviewed Dec. 18, 2015
Springleaf Financial helped me tremendously when I found out that the loan from my 401k would take up to 10 business days to get to me by mail. They don't have the option of direct deposit. Plus paying off this loan will allow my credit score to rise. Because I am buying a car through my credit union and I would like their 1.99 financing when I purchase my car. Thanks Springleaf. Best customer service. Friendly staff. An overall great experience.
Reviewed Dec. 18, 2015
Service was fast and better than expecting.
Reviewed Dec. 18, 2015
I'm a Realtor and get paid on closings of homes. This month was slow and I had taxes due. So this worked very well to fill in the gap. My only need the loan for a few months. Sout worked very well.
Reviewed Dec. 18, 2015
Customer service was fast and friendly. Had a taxi waiting, and the loan was ready within a few minutes. Thank you, Pam!
Reviewed Dec. 18, 2015
Quick and easy approval with comfortable monthly payments.
Reviewed Dec. 18, 2015
They work harder and go the extra mile for the Customer.
Reviewed Dec. 18, 2015
Quick and easy. I wish the loan person was a little more friendly. It would help her with more referrals.
Reviewed Dec. 18, 2015
Springleaf financial has helped me stay on track since early 2000's. I recently needed a new stove and once again they helped me. I was down to only one burner to cook with and with Christmas coming up that is almost impossible to cook with. I can't thank the staff at Ft. Collins office enough for the extra they always do for me.
Reviewed Dec. 18, 2015
I do tell everybody about springleaf, about how they do their best to help you, and make your life easier. I will always do business with springleaf.
Reviewed Dec. 18, 2015
Every was courteous, I did not feel self-conscious. I had a bankruptcy on my records. I was not looked down on. Paperwork was fast; not a lot of idle time. I felt like I was important.
Reviewed Dec. 18, 2015
It was a relief to relax with an extra amount of money during the Holidays! With family and out-of-town guests visiting and new great grand babies to grace us with love and joy. It was exciting to splurge a little for food and gifts! Springleaf is like part of our family that keeps on giving!
Reviewed Dec. 18, 2015
Great customer service. Fast and easy process. Professional and courteous. Would do business with them again. Definitely recommend to others.
Reviewed Dec. 17, 2015
We, meaning my wife and myself have had family members doing business before becoming Springleaf. My wife have an account at present. We are never pressured and we are treated like family. Thanks again!
Reviewed Dec. 17, 2015
I started out with a small loan many years ago and it was a very smooth experience. Was able to pay off early. So every time I've needed something they're the 1st I call and in a very short time I'm approved, make an appointment, paperwork is very simple, and I'm done. Online & now automatic payments make it even easier. Best part is deciding when is the best time for my budget to make the payments. Also the women there have come to know me very well when I have just a simple question and are always quick to respond to my calls or emails. Even when I was going through my divorce I was very appreciative that Springleaf was able to separate my ex's accounts from mine and not let his delinquents reflect on me. I'm very thankful for that.
Reviewed Dec. 17, 2015
This company advertises that they offer loans to people with bad credit. This is not at all true. I have tried to apply with them and they were even recommended by Credit Karma. Each time, they have denied me even with my credit score increasing. I will never apply with this company even if my credit score was perfect. They don't call you to even try to assist you. Automatic denial.
Reviewed Dec. 17, 2015
I need to apply for a loan to help me pay for my daughter college fees on campus. Springleaf didn't ask a thousand questions. However they did ask what I needed it for which was ok. I produce my documents, all info was explained, and I was out the door in less than 1 hour of approval. My payments were affordable and I'm very thankful that I have a place to come to that was willing to work with me.
Reviewed Dec. 16, 2015
Very knowledgeable and precisely to the exact need of the customer. Very kindness and socially acquainted to the customers in asking and answering questions. Very leaning and favoritism to the easiness of the customers. Very straightforward and protected.
Reviewed Dec. 16, 2015
Total pleasurable experience.
Reviewed Dec. 16, 2015
Fast and friendly. Recommend.
Reviewed Dec. 15, 2015
I completed the application online and someone contacted me within five minutes and I was approved. I could not believe it because I wanted to save money. I am trying to improve my credit score due to helping out my family to keep their home while ruining my credit in 2007. I believe everyone deserves a chance. I can proudly say, I am a believer in becoming a change agent on my current credit score and it will improve each year. Thank you Springleaf!
Reviewed Dec. 15, 2015
Springleaf has meet my financial needs on several occasions and in a short period of time.
Reviewed Dec. 15, 2015
Inquired about other loans, Processing time period too long, loan only to be denied. Springleaf process is quicker, friendly and efficient.
Reviewed Dec. 15, 2015
The people at the Lake City office were great in helping me find a program that would help me with consolidation of my monthly bills and made it where I could be more comfortable with my payments. And the process was very smooth and comfortable and all the employees were fantastic. Thank you all.
Reviewed Dec. 15, 2015
Linda at the Hixson office is always professional, friendly, and willing to assist with any request. When I needed to change my appointment time, the office was accommodating. The loan process is quick, the different screens are explained, and clicking on the "accept" instead of having to sign, made the process quicker so I could get to my next appointment.
Reviewed Dec. 15, 2015
I could not believe how quickly and efficiently they analyzed my situation to determine how they could assist. Got the assistance and was well informed and satisfied.
Reviewed Dec. 15, 2015
Associates are kind, friendly and helpful.
Reviewed Dec. 15, 2015
People in office very nice to me. They will help me out time and I very thank them.
Reviewed Dec. 15, 2015
Quick service and great customer service.
Reviewed Dec. 15, 2015
Springleaf provided me with a personal loan that was exactly what I needed to help me and my family with our financial problems at the present time. The agents were friendly, and made me feel welcome while processing my loan.
Reviewed Dec. 14, 2015
The representative was very friendly and answered all my questions. They are always friendly when I call and are very quick to handle what I need.
Reviewed Dec. 14, 2015
The best service ever.
Reviewed Dec. 14, 2015
Just great. Your help was very helpful. Thank you.
Reviewed Dec. 14, 2015
Taking out a loan is not usually a pleasant experience. Means something came up that you weren't prepared for. Jarrod and his crew in Pueblo, Co. go out of their way to make it as good as it gets. I first dealt with Jarrod years ago as a rep of the company and he's moved his way up, to it being his store. This shows his ability to provide the best customer service and shows that his bosses know greatness when they see it. We actually could have gone to our bank and gotten this loan but both the wife and myself preferred to deal with real people not a "system". Thanks to Jarrod and his crew, you've always been there for us when needed.
Reviewed Dec. 14, 2015
I was in need of a personal loan. I searched the internet in my area, I saw the website, applied on line and got approved. I contacted Springleaf so they told me the address and I went to the office. The process was quick and easy.
Reviewed Dec. 14, 2015
I was very satisfied with the process of getting my loan. I will gladly recommend it to anyone.
Reviewed Dec. 14, 2015
They are very nice to you when you stop in to see them. They offer you a drink. They talk to you like you have been friends for years. Keep up the job ladies.
Reviewed Dec. 14, 2015
I had no credit score, I haven't used credit in over five years. When I decided to buy a Honda Goldwing, to my surprise, no credit is as bad as bad credit. Springleaf understood my situation and gave me the loan I needed. Michelle was very professional and easy to talk to, she answered all of my questions and concerns. Springleaf was fast and covered all of my needs. I will use Springleaf again in the future and will recommend to anyone.
Reviewed Dec. 14, 2015
Very friendly and speedy service. I didn't have to wait around for a long, drawn out process. The information was explained in detail and my money was ready immediately following. I am pleased with the service and look forward to continuing to do business with them.
Reviewed Dec. 14, 2015
They keep me up to date, and afford different loan, or should I said let you know when I can add to my loan. And it's always at the right time and I can check my loan online too. Thank you.
Reviewed Dec. 13, 2015
I wanted to consolidate some bills. I was able to consolidate into a lower payment via Springleaf support.
Reviewed Dec. 13, 2015
Friendly staff, very helpful, nice atmosphere. Choose Springleaf first!!! Thanks Springleaf for all your financial help!!!
Reviewed Dec. 13, 2015
I requested a personal loan and ended up with much more. I took out the loan to help my daughter who is a single parent with 4 kids. Not only did I get the amount of money I asked for but I was able to refinance my car and lower my payment over $200 which I was paying very high interest on. This was so helpful to me. And I have been able to get more cash twice since then. Each time exceeded more than I expected. Thank you.
Reviewed Dec. 12, 2015
The people at the office are great at helping you out and very friendly folks. Look forward to many years with Springleaf.
Reviewed Dec. 12, 2015
Getting my loan at Springleaf was quick and easy. Customer service was great.
Reviewed Dec. 12, 2015
I have had a cordial relationship with any employee of the company. I have gotten immediate attention to my request for a loan. I would recommend this company to family and friends!
Reviewed Dec. 12, 2015
The branch has a great team and are very helpful. They conduct themselves in a very professional manner.
Reviewed Dec. 12, 2015
Thanks for Springleaf helping me get my jeep.
Reviewed Dec. 12, 2015
My first time loan. Well done. Great employees. Friendly always. Greeted by name.
Reviewed Dec. 12, 2015
I was very well pleased. I needed a loan immediately and they help me right away to get the money to buy my car.
Reviewed Dec. 12, 2015
We had the best service. Very friendly service. Would most definitely refer others to Springleaf. Very satisfied.
Reviewed Dec. 12, 2015
I have had several different types of loans with Springleaf over the years and they have always treated me wonderfully. I can't say enough about the local branch to commend the great service I have always received. They are honest and courteous in everything they do. "Thank you" to all of their team members!!
Reviewed Dec. 12, 2015
All paperwork was done on computer. It was fast and the representative was friendly explaining everything to me. Everyone in the office spoke to me making me feel welcome. The employees were professional in their job position. I was very pleased with the service I received. This makes the 3 time I have used Springleaf for my personal loan needs.
Reviewed Dec. 12, 2015
The overall experience was great. Everyone was nice and very helpful with loan and explaining everything in the loan. Every section was viewed and explained in dummy terms which was great for me. I would have no problem recommending family and friend to do business with Springleaf.
Reviewed Dec. 11, 2015
I'm on a second load with no regrets. The people remember me by name and are always there if I have a question or issue. They are always there if I have any concern or problems. Highly recommend them.
Reviewed Dec. 11, 2015
You walk out with smile your face. Springleaf help paid off bills.
Reviewed Dec. 11, 2015
I was treated with the utmost respect while going through the loan process. It was very simple and fast. I needed the money to get caught up on bills and I was able to get it just in time for Xmas with no problem.
Reviewed Dec. 11, 2015
The folks at Springleaf are always friendly, respectful and committed. They work hard to service my loan requirements. They are always willing to work with me when I need a few extra days to get my payment in. I would recommend them to anyone who has a need for a personal or auto loan; especially if there are credit issues. You will be treated as though your credit score is through the roof!
Reviewed Dec. 11, 2015
Great Service. Professional and Friendly.
Reviewed Dec. 11, 2015
I have been doing business with Springleaf for a couple of yrs and the staff have always been friendly and courteous. When going on vacation Springleaf have come through for me to help make my vacation the best ever. Thanks SL for being so good to me.
Reviewed Dec. 11, 2015
I would recommend Springleaf to everyone. There were no hidden charges and everything was explained with no pressure to choose anything I didn't want. It was about what I needed and what I could handle in a payment.
Reviewed Dec. 11, 2015
The professionalism and concern was shown throughout the process. Every detail was explained. I left feeling like the "All State Insurance commercial” – I was in good hands.
Reviewed Dec. 11, 2015
I was able to pay off credit card and get necessary repairs done to the house and truck.
Reviewed Dec. 11, 2015
The best loans in the business with a quality team to back up their exceptional line of credit terms.
Reviewed Dec. 11, 2015
The folks at Springleaf are very knowledgeable and nice. They know what they are doing and I have total confidence in their ability to help families like mine.
Reviewed Dec. 11, 2015
They were very helpful and I would recommend them to family and friends.
Reviewed Dec. 11, 2015
All of my contacts with Springleaf employees from branch manager to site employees has been excellent. I walked away feeling good about the loan and other products offered. I recently had my car hit and run while parked in front of my house and one of the products you sold to me paid my 500 dollar deductible and that company was excellent to deal with also.
Reviewed Dec. 11, 2015
Very friendly staff. Did very well at explaining the process of the loan.
Reviewed Dec. 11, 2015
They covered all my needs.
Reviewed Dec. 10, 2015
Great service. They were fast, helpful and professional.
Reviewed Dec. 10, 2015
Needed cash for what I feel was a good deal and Springleaf was there to make happen with the cash I needed. I would recommend to friends and anyone as far as that goes. The staff was friendly and helpful and within an hour I was on my way to finish my purchases. Thank you.
Reviewed Dec. 10, 2015
Friendly staff, and great one on one communication throughout the process.
Reviewed Dec. 10, 2015
Springleaf help me in my time of need, they were very friendly and found every way to help me. It was quick and I would recommend them to family and friends.
Reviewed Dec. 10, 2015
Ashley is so helpful! Love her personality.
Reviewed Dec. 10, 2015
I used my loan for the holidays and to catch up on some old bills. The experience was easy and my rep was very friendly. I walked into the branch and was greeted with a smile. The process is thorough without being too invasive and they do very good follow-up. I would definitely recommend to anyone.
Reviewed Dec. 10, 2015
I am trying to get my credit in order and Springleaf is helping me do this. I am very Grateful. Merry Christmas to all of you.
Reviewed Dec. 10, 2015
The experience was very good. All the employees were extremely helpful and courteous. Was a pleasure doing business with this company.
Reviewed Dec. 10, 2015
This office is very helpful and explain details of your loan. Enjoy working with the staff.
Reviewed Dec. 10, 2015
I had a quick, fast and easy loan at Springleaf. With friendly service too!!!
Reviewed Dec. 10, 2015
Excellent overall service.
Reviewed Dec. 10, 2015
My son's car broke down and as a single mom, I needed to help him fix it so he could continue to work and go to school. Springleaf was there to help. I enjoy working with a great team.
Reviewed Dec. 10, 2015
My Springleaf representative was very clear about what I could lend and helpful in identifying areas in my credit history that would need to improve, so I could be considered for a larger loan in the future. I also had to reschedule on short notice due to being stuck out of town during a storm and she was very flexible in setting that new meeting up.
Reviewed Dec. 10, 2015
Very nice people. Right there when you need help.
Reviewed Dec. 10, 2015
I would definitely refer family and friends to Springleaf. They have the best, friendly and helpful staff. Very professional about how they discuss every step about your loan.
Reviewed Dec. 10, 2015
Very professional, friendly and fast service. Providing loans and information to help ordinary people to achieve financial goals as well as home and auto needs. I would recommend this company and their services to anyone above a bank. Thank you again Springleaf.
Reviewed Dec. 10, 2015
Everyone in the Bedford location is always nice and very helpful.
Reviewed Dec. 10, 2015
The entire loan process was quick to complete. We needed to pay our contractor for work completed which ran over his estimate. I went to Springleaf and applied. Tom was kind and understanding about my credit score being low due to some medical bills for myself and my step daughter. He worked with me to complete the process. My husband and I returned at a time convenient for us to sign the papers. Mission accomplished - contractor paid in full and we have a low monthly payment. I would definitely use Springleaf again.
Reviewed Dec. 10, 2015
I really appreciate the quick and hassle-free process. I would recommend Springleaf to anyone.
Reviewed Dec. 10, 2015
Staff were pleasant, courteous and efficient. Answered any questions that I had and thoroughly explained everything during the loan process. I would highly recommend them.
Reviewed Dec. 10, 2015
Very good financial corporation. The finance company give you a chance which is great. Thank you for giving me a chance which was very much great. Thank you so much. I will recommend a friend whoever is in need for a loan which will help them out of a situation etc...
Reviewed Dec. 10, 2015
The service was good and hassle free.
Reviewed Dec. 10, 2015
Overall experience was very convenient. This loan helped out tremendously with bills and payments for the holidays. Loan was very easy to obtain. Loan agents were very helpful. Everything was already taken care before I arrived. This is my 4th or 5th loan with this company, so there is no other place I would ever consider. Thank you for all your help.
Reviewed Dec. 10, 2015
I deeply appreciate this company for the help they have given me. They are prompt with all business details and take time to explain every detail of your transaction. Thank you Springleaf for your courteous help with my finances.
Reviewed Dec. 10, 2015
I have been with Springleaf for many years and have always been able to receive wonderful service. They will try to help meet my needs in the best way possible. I would recommend them to anyone.
Reviewed Dec. 10, 2015
The loan was quick and easy! The representatives were frequently and efficient.
Reviewed Dec. 10, 2015
Help me with my bills and other things and put me back on track for the future.
OneMain Financial Company Information
- Company Name:
- OneMain Financial
- Company Type:
- Public
- Ticker Symbol:
- OMF
- Year Founded:
- 1912
- Formerly Named:
- Springleaf
- Address:
- NTBS-2320 6801 Colwell Blvd.
- City:
- Irving
- State/Province:
- TX
- Postal Code:
- 75039
- Country:
- United States
- Website:
- www.onemainfinancial.com

