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OneMain Financial Reviews

formerly Springleaf Financial

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About OneMain Financial

OneMain Financial offers personal loans online, by phone and in person at nearly 1,300 branches across 44 states. You can use OneMain loans for emergency bills, a vehicle, home improvement, debt consolidation, medical bills or nearly any other purpose. Loan amounts range from $1,500 to $30,000, and OneMain states funds may be available as soon as one hour after closing. It takes about five minutes to get prequalified, with no effect on your credit score. OneMain also offers three credit cards, called BrightWay, to a limited number of customers. The company says it will be expanding card availability to more customers soon.

Pros
  • Flexible term lengths from 24 to 60 months
  • Secured and unsecured loans and credit cards
  • Loans from $1,500 to $30,000
Cons
  • Charges an origination fee
  • Credit card products are limited to select customers
  • Services restricted in six states

OneMain Financial Reviews

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    How do I know I can trust these reviews about OneMain Financial?
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    Page 14 Reviews 2240 - 2440
    Verified purchase
    Staff

    Reviewed Oct. 15, 2014

    Very helpful and knowledgeable staff, who helped us tremendously.

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    Reviewed Oct. 15, 2014

    Springleaf Financial breaks many federal laws. My loan I had with them when I was with my wife 1 1/2. Me and wife divorced and they took it upon themself to relieve her of the debt without my consent. The judge ordered all debts be split, they failed to comply with court orders. So happy that Springleaf broke the federal law and didn't follow court orders. I had these scam artists investigated and they are well engaged in deceptive business practices. They falsified Consumer Reports and lie to their clients about your credit scoring credit practices. We have found in our investigation that deceptive practices has created over 120,000 people to poverty. So in the end they may have destroyed my life, but I made it my life's mission to report Springleaf and drag them in to poverty like they drove me. So if Springleaf wants to break the law and get away with it, then perhaps prison sentence is what these scam artists need.

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    OneMain Financial
    Response from OneMain Financial

    Hi Dwayne, we would be happy to look into this matter. Please email us at executive.customercare@springleaf.com with your phone number and we’ll have someone contact you.

    Verified purchase
    Staff

    Reviewed Oct. 15, 2014

    Very good, had no problem, the girls in the office were very nice. I was in and out in less than an hour. I don't know anything else to tell you except that the Killeen, Texas office is great.

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    Verified purchase

    Reviewed Oct. 15, 2014

    Very happy overall.

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    Verified purchase
    StaffLoan Process

    Reviewed Oct. 15, 2014

    Highly recommend Springleaf. Gave me a chance on a loan for more than I thought I would get approved for. Very friendly staff. Easy process.

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    Reviewed Oct. 15, 2014

    This company is great! I've been able to borrow twice in one year at serious times of need. Fast service..for such a large amount of money... I'm single with one income and poor credit so I know anyone can get approved.

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    Verified purchase
    Loan Process

    Reviewed Oct. 14, 2014

    My experience with Springleaf was really nice and well worth the time. The service was really good.

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    Verified purchase

    Reviewed Oct. 14, 2014

    I would describe this as an excellent way of doing business and I will not hesitate to refer a friend to get the same kind of financial support.

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    Punctuality & SpeedRates

    Reviewed Oct. 13, 2014

    What a scam this place is. I have a 645 FICO and bought a house for $200,000 last year. I have not made 1 late payment in last 6 years - but because I had a foreclosure 7 years ago Springleaf will not give me a $5200 loan at 26% interest. REALLY - If I had a 700 FICO score and PERFECT credit for my lifetime WHY WOULD I PAY 26% INTEREST TO SPRINGLEAF! What a joke of a place of business.

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    OneMain Financial
    Response from OneMain Financial

    Laurie, thank you for letting us know about your experience. We’d be happy to discuss. Please contact us at executive.customercare@springleaf.com with your phone number and we’ll be in touch.

    Reviewed Oct. 13, 2014

    I have a 633 credit score… They want to borrow me 4700 bucks. The time it's paid off it would cost me around 8100 bucks. LMAO. Ok, go to a pawnshop if you need money!

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    OneMain Financial
    Response from OneMain Financial
    Hi Wayne,

    Thank you for your feedback. Please email us at executive.customercare@springleaf.com – we’d be happy to discuss this with you.

    StaffTransparency

    Reviewed Oct. 13, 2014

    After reading the reviews, I called the office and asked what credit score was needed to qualify for a loan. The representative stated that, "we don't look at credit, we look at payment history for 2 years". I thought OK, If not that's all surely I qualify. But I was surely turned down. I have been reading about all these poor credit scores who received all this help. Maybe it's because I am single. I know that I am not the only one who has been turned down because if I am, I did something wrong. Can anybody explain it to me? Even the person who recommended them to me was surprised. Something is strange about these reviews.

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    OneMain Financial
    Response from OneMain Financial
    Hi Sophia,

    Thank you for letting us know about your experience. We’d be happy to discuss. Please contact us at executive.customercare@springleaf.com with your phone number and we’ll be in touch.

    StaffLoan ProcessRates

    Reviewed Oct. 11, 2014

    I applied online, and on the next business a representative from local office called. I thought I received a $5000 loan as claimed, but not until i came home and read the paper. I found my loan was actually a $5,700.00 loan at 32.15% for 48 months - $212.47 per month, extra $700 added to pay the insurances I was not aware of. The rep never showed me the original loan amount $5700 but just showed $5001 the amount after insurance fees deducted! She appeared deceptive when she talked about the insurance services coverage as if they are covered by your company without mentioning they are voluntary insurances that I can accept or decline, so i was totally unaware that I signed to pay insurance fees deducted from the total loan amount!!!! The rep told me her manager who held the checks was gonna leave early so she went over the contract very quickly (14 legal pages front and back) that I was unable to read the entire contract but only some parts she chose to show. And she never showed me the original loan amount is $5700 but just showed $5001, the total amount of multiple checks they issue for my credit card companies and me after insurance fees deducted!

    I was verbally told that the interest was $4500 but I could pay it off early and I won't be charged $4500 in full. She kept drilling that I can definitely reduce interests if I pay off early, she said 'if everyone has to pay that much then no one is gonna find us for business!' She failed to mention that since it was a precomputed loan, the interest would be due first! After sitting down and reading the entire contract, I read this 'PREPAYMENT: if i pay off early, i WILL NOT get a refund or credit of part of the finance charge." WHAT ARE ALL THE LIES SHE TOLD? IS IT EVEN LEGAL TO DO THAT? I felt like I had traded out my soul. The whole experience was very horrible!

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    OneMain Financial
    Response from OneMain Financial

    Alana, thank you for your comments. We would be happy to discuss these concerns with you. Please email executive.customercare@springleaf.com with your phone number and best times to reach you so that we can discuss.

    Verified purchase
    Staff

    Reviewed Oct. 5, 2014

    It was very pleasant, and I will return. They were very helpful.

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    Verified purchase

    Reviewed Oct. 4, 2014

    I find myself making wrong decisions. I could not get back on my feet. I just want to thank you all making it a success for me.

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    StaffLoan Process

    Reviewed Oct. 4, 2014

    They were very helpful and made the process very simple. They were good to work with.

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    Staff

    Reviewed Oct. 3, 2014

    Good service and easy approval.

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    Verified purchase
    Customer ServiceLoan Process

    Reviewed Oct. 3, 2014

    I received a prequalified letter. I called and within hours I was approved. By the end of the day I had my check in hand. Awesome experience.

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    Verified purchase
    Staff

    Reviewed Oct. 3, 2014

    This company showed concern toward my needs. They were straightforward and to the point. After the main information was cleared they were friendly.

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    Verified purchase
    StaffLoan ProcessTransparency

    Reviewed Oct. 3, 2014

    Teresa was my financial representative. She was concerned because of my situation, but she pulled it off. She was very friendly, explained the process completely, and it was a very satisfying procedure. I received my check within two days and we went over the contract completely. I started this loan process over two months ago with my local bank. Trying to refinance under the HARP program. However, my 2nd mortgage holder decided to play hard ball and the refinancing for my 1st mortgage fell through. Hard pull on credit report.

    Then I thought I would try for a loan through the Lending Club to pay off that second mortgage. I had been receiving numerous mailings that I was "PRE-APPROVED" for a loan. Nothing had changed on my credit report except for the hard pull on my credit report for refinancing. Lending Club denied my request - another hard pull on my credit report. However, they did refer me to Springleaf.

    Springleaf could see the two hard pulls on my credit report which reduced my FICO score. I've been working for years to get those scores up to a Good rating. Now with the 2 hard pulls, I'm back down to Fair. Didn't take much to move those stupid numbers. But, Springleaf worked with me. Set up a payment plan that truly worked for me and could be sustainable. I received much less than I requested from the Lending Club, but it covered all those items that were looming before me that would need to be paid very soon.

    Now I have all my items on a very sustainable budget plan. Springleaf reports to the credit bureau so my on-time payments will help me rebuild my credit scores again. I am very pleased with my experience at Springleaf. If you work with them for what you actually need (not necessarily want), I feel that you too will have a great experience.

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    Verified purchase
    Staff

    Reviewed Oct. 3, 2014

    Coming off an unpaid maternity leave was difficult. The staff at Springleaf Financial heard and understood my circumstances. I got the money I needed to catch up and I have an easy low monthly payment. I would recommend them.

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    Customer Service

    Reviewed Oct. 2, 2014

    I keep getting annoying solicitation letters from this company for over a year, when I have repeatedly by phone and mail, have requested that they stop sending them to me. The manager ** located at 4750 w. Fullerton Ave Chicago, IL. is always "at lunch" no matter what time of day I call and never calls me back. Now because I see that they do not care at all about this and this is now harassment for me and I believe they are breaking a federal law, it has totally destroyed any business relationship I had with them and I am telling all my friends and relatives not to conduct business with Springleaf as well. Just disgusted! I have filed a complaint with the BBB and I am currently researching on what legal action I can take.

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    OneMain Financial
    Response from OneMain Financial

    Hi Bobbie, thanks for letting us know. Please email executive.customercare@springleaf.com with your information if you would like us to remove you from our list.

    Verified purchase
    Rates

    Reviewed Oct. 2, 2014

    We have poor credit and Springleaf did a wonderful job to get us a small consolidation loan so that we could pay off high interest loans to one that we can pay in 4 years.

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    Verified purchase
    StaffLoan Process

    Reviewed Oct. 1, 2014

    Brittany made the debt consolidation process go very easily and not for one minute did I feel like she was judging me!!! Awesome lady and thank you Ms. Brittany for your help!!!

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    Verified purchase
    Customer ServiceRates

    Reviewed Oct. 1, 2014

    The interest rate is high but I got the loan I requested. Everything was done over the phone. Took less than 3 hours to get approval.

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    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed Oct. 1, 2014

    The staff was excellent. They were very nice and I felt at ease in the office. The process took 2 days only because I couldn't get back to the office otherwise it would have taken just one day. That was so fast and easy.

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    Verified purchase
    Staff

    Reviewed Oct. 1, 2014

    The smile that the ladies gave me was a friendly and warm not like the rest that gave the look like here so come to beg for money and been a black single lady it’s hard to get a loan. But the ladies made me feel like I was family and smile all through the hold thing. So thanks for a great staff.

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    Verified purchase
    Staff

    Reviewed Sept. 30, 2014

    Willing to give you a chance, they were nice and polite. They approved us right away.

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    Punctuality & SpeedLoan Process

    Reviewed Sept. 30, 2014

    Great experience! Very Quick and Easy!!

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    Verified purchase

    Reviewed Sept. 30, 2014

    Happy with ease and service.

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    Verified purchase
    Staff

    Reviewed Sept. 30, 2014

    Nice and friendly people who cares about you!

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    Verified purchase
    Loan Process

    Reviewed Sept. 30, 2014

    After attempting to start our furnace, we ended up calling our HVAC guy. He deemed the furnace junk. It was 25 years old, and served us well all those years. So, we needed a new one. Now, we had the $2600 in savings, but that's all. We didn't want to be left high and dry with winter just around the corner. So, he recommended a loan company called Springleaf. Since they are located just down the road from us, we went there about 2:00 on a Friday afternoon. After filling out the necessary info on the computer, we were told it was no problem. We came back on Monday afternoon for the check. It was a simple process. Now we will be warm this winter - thanks to Springleaf. Thank you!!

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    Verified purchase
    Staff

    Reviewed Sept. 30, 2014

    They were so friendly and helpful with everything. Even though we thought we wouldn't be approved and for sure not as much as we wanted, we got approved for it cause they worked they magic and got it approved.

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    Verified purchase
    Loan Process

    Reviewed Sept. 30, 2014

    Springleaf was very pleasant to work with in achieving the loan we needed. I would definitely recommend them.

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    Verified purchase
    StaffLoan Process

    Reviewed Sept. 30, 2014

    The staff at the Burleson office were very friendly & made the process easy & painless.

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    Verified purchase
    StaffLoan ProcessTransparency

    Reviewed Sept. 30, 2014

    Robert was very helpful through my whole application process. Once in the store he explained everything to me and my boyfriend. He answered all my question and I didn't feel rushed through the processes.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Sept. 29, 2014

    All the associates at the branch were professional and courteous and answered all my questions. Everything went so quick and was very easy.

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    Verified purchase
    Punctuality & Speed

    Reviewed Sept. 29, 2014

    Very impressed, quick and professional.

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    Verified purchase
    StaffLoan ProcessTransparency

    Reviewed Sept. 29, 2014

    Above and beyond at 5pm on a Friday! It is very rare to find a company or employee to do that! Explained process and kept me informed of every step. They paid off my credit cards which is helping my credit score tremendously!

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    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 29, 2014

    Consolidated Bills. The person to person consult was very good and professional. All my questions was answer with no problems.

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    Verified purchase
    Staff

    Reviewed Sept. 29, 2014

    I went in and in a few moments I was all done. It was so easy. I didn't feel bad. She made me feel good. I will tell everyone I know about you, thank you.

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    Verified purchase
    Customer ServicePunctuality & SpeedLoan ProcessRates

    Reviewed Sept. 29, 2014

    I was looking for a personal loan to take care of some expenses and got an approval very quickly. The interest rate was very high and it seemed that this wasn't something that was on the forefront of discussion. Essentially I will be paying double the amount that I borrowed in the end. But, the overall customer service was good and I was able to pay off some bills and that was my goal.

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    Verified purchase
    Staff

    Reviewed Sept. 29, 2014

    Our representative was very helpful and friendly. A+++

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    Verified purchase
    Staff

    Reviewed Sept. 29, 2014

    There was not one problem from application to funding. Office staff were knowledgeable and friendly.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed Sept. 29, 2014

    They were fast making their decision on an auto loan I needed to refinance. I applied and got an answer the next morning. They saved me close to one hundred dollars a month less than I was making on my recent car note. They were nice and friendly. It was a pleasant experience and I would recommend them for anyone needing a loan.

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    Verified purchase

    Reviewed Sept. 29, 2014

    I would tell a lot of people to go to Springleaf to get a loan.

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    Verified purchase
    Staff

    Reviewed Sept. 29, 2014

    Very good service.

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    Verified purchase
    StaffLoan Process

    Reviewed Sept. 29, 2014

    Working with Springleaf was the best choice I could have ever made for my financial situation. The process was easy, and took a short time to complete. The employees were so kind and patient with me. The paying off of those nagging bills gave me such a sense of relief. I immediately recommended this service to a lot of my friends.

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    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed Sept. 29, 2014

    I am very pleased with the people and the experience but not with the terms of the loan (int rate, etc) which I was not made aware of until late in the process. The people were excellent in how they went about setting up a budget scenario that would benefit me in getting the loan and followed thru with its implementation. I would recommend the company but would ask more questions beforehand about the terms.

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    Verified purchase
    Punctuality & Speed

    Reviewed Sept. 29, 2014

    Needed a personal loan for a atv for my son. Springleaf pulled through fast and pain free when others turned me down. I would highly recommend them to anyone with a low 600s credit score because they get it done and done fast. Was seeing my son ride his new quad within 2 days. Awesome. Thanks Springleaf.

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    Verified purchase
    StaffLoan Process

    Reviewed Sept. 29, 2014

    Talk to Russell. He will make your life easier. Was a great experience.

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    Punctuality & SpeedLoan Process

    Reviewed Sept. 29, 2014

    Thank you Springleaf, for making this a timely, stress free experience. Marsia was excellent!

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    Verified purchase
    StaffLoan Process

    Reviewed Sept. 28, 2014

    Awesome experience, friendly staff. Very pain-free process.

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    Verified purchase

    Reviewed Sept. 28, 2014

    I almost had my loan paid off, But had an emergency and really didn't know where to turn, because I knew I couldn't afford a new loan payment. My husband suggested calling and seeing if I could renew and have the same payment. I did and they said great and I even got a lower payment. Thanks.

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    Verified purchase
    Customer Service

    Reviewed Sept. 28, 2014

    Got the loan same day I applied. Customer service was excellent.

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    Staff

    Reviewed Sept. 27, 2014

    Great service and help from all employees.

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    Verified purchase

    Reviewed Sept. 27, 2014

    2 loans consolidated, saved some money.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Sept. 26, 2014

    Good service. Fast. Convenient. Customer-oriented.

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    Staff

    Reviewed Sept. 26, 2014

    Employees are very friendly and helpful, I have no complaints.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Sept. 26, 2014

    I was in a bit of a pickle and needed to get a loan to fix my car. My problem is that my bank wasn't going to give me one so I was in a bit of a pinch. So I found the site google and applied thinking that it'd be a shot in the dark. Within 30 minutes I had a loan representative calling me to discuss the loan. After talking to the loan agent I was approved and I needed to submit my info. So I scanned all the needed documents and we were able to get the loan finalized that day. From there it took 2 business days for the funds to be deposited into my bank account and I was able to get my car fixed. Another thing that I like is that they'll setup direct deposit for the payment. So no worries about dealing with a website, the funds get deducted every month on the day I setup. The service was friendly, professional, and quick.

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    Punctuality & SpeedLoan Process

    Reviewed Sept. 26, 2014

    This was a quick process. Ok staff.

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    Staff

    Reviewed Sept. 26, 2014

    Very friendly and helpful, I do recommend it to family and friends.

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    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Sept. 26, 2014

    Great Customer Service. Fast, Friendly, and met all my financial needs. I highly recommend :)

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    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed Sept. 26, 2014

    Springleaf Financial is a prime lender. They make borrowing simple. The entire process is fast and pleasant. You get a warm welcome when passing through their door and are treated like people conducting a business deal, only with warmth and feeling. Thank You, Springleaf. Our vacation is wonderful and beautiful (mountains).

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    Verified purchase

    Reviewed Sept. 26, 2014

    Thank You for giving me the opportunity to start repairing my credit.

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    Customer Service

    Reviewed Sept. 26, 2014

    Excellent customer service.

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    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed Sept. 26, 2014

    The staff of Springleaf makes getting a loan very easy. Their staff will walk you through it step by step and answer any questions you may have along the way. I highly recommend them.

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    Verified purchase
    Loan ProcessTransparency

    Reviewed Sept. 25, 2014

    This was the enjoyable process we have experienced since this was our first car loan. Everything they did they explained to us. WE would recommend to anyone who needs a loan.

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    Verified purchase
    StaffLoan ProcessTransparency

    Reviewed Sept. 25, 2014

    Overall it was a very good experience. I was explained everything I needed to know from the beginning until the end. The people were polite and courteous. The people were a pleasure to deal with and I had a very positive experience.

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    Verified purchase
    Staff

    Reviewed Sept. 25, 2014

    Positive experience made easier by employees at Springleaf in Denham Springs, LA.

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    Staff

    Reviewed Sept. 25, 2014

    Monica has a very friendly and great customer services.

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    Staff

    Reviewed Sept. 24, 2014

    Applied for loan. Staff was very helpful and professional.

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    Customer Service

    Reviewed Sept. 24, 2014

    I did everything over the phone and in a few hours picked up a check.

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    Staff

    Reviewed Sept. 24, 2014

    These people are very nice and do an outstanding job.

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    StaffLoan ProcessRatesTransparency

    Reviewed Sept. 24, 2014

    I contacted them as requested and we went over the application again... after I inputted the information already. I explained our income, which is not out of the ordinary. The rep I spoke with was very nice, although I could tell she was young and didn't understand what she was doing with lending money and how to explain their policies. The rates offered were MUCH worse than any credit card rate (the mafia offered better rates and terms) and this was not disclosed up front as I would have not continued with the application. Also, there were no guidelines shown in their upfront disclosures that spelled out that their max loan amount was a terribly small amount that was WAY below my loan amount requested. All-in-all, a terrible lack of disclosing loan amount regulations and rate information led me to an application and credit report inquiry that did not need to be done if I knew the pertinent information upfront.

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    OneMain Financial
    Response from OneMain Financial

    We would like to look into this for you, you can reach our Executive Office Of Customer Care at: 800-457-3741, when prompted, dial extension 5416 or executive.customercare@springleaf.com - Springleaf Financial Care Team

    Verified purchase
    Staff

    Reviewed Sept. 24, 2014

    I was very pleased with the service and professionalism that was shown to me at Springleaf. They helped with all of my needs and answered all of my questions. I will continue to do business with them in the future.

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    Customer Service

    Reviewed Sept. 24, 2014

    Thank you for the excellent customer service.

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    Punctuality & SpeedStaffLoan ProcessRatesTransparency

    Reviewed Sept. 23, 2014

    The process was very easy and the representative was very informative. The interest is a little high, but that was clearly communicated to me. They weren't trying to hide anything. It was nice to be able to get the cash that I needed fast...

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    Customer Service

    Reviewed Sept. 23, 2014

    I've been receiving mail that I have been pre-qualified for a loan through Springleaf. I went through the process twice with applying for a loan online both times saying I was approved for a certain credit line and to call the Springleaf office. When I call they tell me I wasn't approved. This is false advertising and misleading information which doesn't make the company very creditable.

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    OneMain Financial
    Response from OneMain Financial

    Diane,

    We would like to help. Please contact us directly through our Executive Office Of Customer Care at: 800-457-3741, when prompted, dial extension 5416 or executive.customercare@springleaf.com - Springleaf Financial Care Team

    Verified purchase
    StaffLoan Process

    Reviewed Sept. 23, 2014

    Obtaining a loan from Springleaf was very easy. I provided the required documentation and was given an approved loan amount. They were able to give me a ball park on payment amounts for different loan amounts. We were also given information about ways we could improve our credit score. Everyone was very friendly and helpful. I will definitely be using them again and they are highly recommended!

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    Staff

    Reviewed Sept. 23, 2014

    Employees were professional and kind.

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    Staff

    Reviewed Sept. 23, 2014

    I was very satisfied with service and everyone was very nice.

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    Loan Process

    Reviewed Sept. 23, 2014

    I'm 100% satisfied with my experience. I will definitely use the services again if needed.

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    Verified purchase
    StaffLoan Process

    Reviewed Sept. 23, 2014

    The representative was very nice and enthused with her job. Definitely made the process pleasant. Applying and understanding everything was made very easy.

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    Customer ServiceStaffLoan Process

    Reviewed Sept. 23, 2014

    Dealing with Springleaf was a pleasure. I work for another lending company, but we are not allowed to do loans with our own company, so I was forced to look elsewhere when I needed some extra cash to consolidate some bills. I actually tried to get a loan through a bank, but I was denied, so Springleaf was my last hope. I went online and applied and within a few minutes, I had an approval telling me to call my local branch to make an appointment to come in and what all to bring with me when I came. I called the branch the next day from work and dealt with the Manager Rose. She was very pleasant and helpful. Since I was at work, I was able to fax over some of my paperwork and she was able to get a head start on the loan before I was able to make it there after work.

    When I got there she was helping another customer and another associate copied the remaining required paperwork I had taken with me and got my references. Once Rose came to process my loan, the whole thing took about 10-15 minutes and I had the option to take a physical copy of my paperwork or have it emailed to me. The check was printed and I was done. They also offered an optional insurance for cheap in case something was to happen and I had to be off work for at least 2 weeks to 6 months. I am amazed at how easy the process is because at my job the process is a lot more complicated, there is definitely more paperwork and it takes about 3 times as long. I actually took some business cards to hand out to customers at my job that don't qualify for our loans. The payments are also less than half of a payment where I work, so it's not only consolidated my bills, but I am also paying less than before. I am going to recommend Springleaf to anybody I know who needs a loan.

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    Verified purchase
    Loan Process

    Reviewed Sept. 23, 2014

    I was approved for loan in a timely matter.

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    Verified purchase
    StaffLoan Process

    Reviewed Sept. 23, 2014

    The agent was nice. But I didn't like the fact that I had to use my car to get approved for the loan.

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    Verified purchase
    Staff

    Reviewed Sept. 23, 2014

    They were great. Would recommend to all my friends and family.

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    Verified purchase
    Punctuality & SpeedLoan Process

    Reviewed Sept. 22, 2014

    Received a loan for a new furnace. Was a very fast and professional process. Would recommend Springleaf to others.

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    Verified purchase
    Punctuality & SpeedRates

    Reviewed Sept. 22, 2014

    Fast, efficient and upfront. But I did read and knew going in that interest would be high due to my credit. But it is what I needed at this time.

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    Verified purchase
    Staff

    Reviewed Sept. 22, 2014

    The staff at Springleaf are knowledgeable and very courteous in taking care of the customer's needs. I would highly recommend them to anyone who has a financial need and feel confident that they would be able to help them with their request.

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    Verified purchase
    Punctuality & Speed

    Reviewed Sept. 22, 2014

    Medical expense came up real quick and Springleaf came through just as quick to help me out.

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    Verified purchase
    Loan Process

    Reviewed Sept. 22, 2014

    My experience was very pleasing. No hassles or delays in the process.

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    Verified purchase
    Punctuality & SpeedLoan Process

    Reviewed Sept. 22, 2014

    Fast and convenient. Thanks for a great experience :)

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    Verified purchase
    Punctuality & Speed

    Reviewed Sept. 22, 2014

    Super quick, friendly, funny and professional! :)

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    Verified purchase
    Punctuality & SpeedLoan Process

    Reviewed Sept. 22, 2014

    I needed a small loan, but I knew my credit score wasn't very good. I contacted Springleaf and they helped me. They were very comfortable to work with and fast. By obtaining this Loan it will also help improve my credit score. Very pleased with everything.

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    Verified purchase
    StaffLoan Process

    Reviewed Sept. 22, 2014

    Springleaf financial helped me obtain a personal loan with less than great credit. Their staff was extremely knowledgeable and friendly. They delivered the check when promised and they did not take advantage of my poor credit score. This is a great company that I look forward to Doing business with in the future.

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    Verified purchase
    StaffLoan Process

    Reviewed Sept. 22, 2014

    Teresa in the centennial, colorado office was awesome and helped my husband and I get the loan we needed. It was easy and so worth it.

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    Verified purchase

    Reviewed Sept. 22, 2014

    Very very very satisfied.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Sept. 22, 2014

    Professional staff, quick and easy process.

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    Verified purchase
    Punctuality & SpeedLoan Process

    Reviewed Sept. 22, 2014

    Fast and easy process!

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    Verified purchase

    Reviewed Sept. 22, 2014

    I'm so thankful Springleaf was able to help me when no one else could. I would definitely do business with them again if I need to.

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    Verified purchase
    StaffLoan Process

    Reviewed Sept. 22, 2014

    Getting a loan from Springleaf Financial was easier than one would imagine. The personnel in this office was very helpful which made it very pleasant. They took care of everything.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 22, 2014

    Went very good.. Good rapport with representative, Valerie... very courteous and understanding that we are deaf.. good communication. Happy with their service.

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    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed Sept. 22, 2014

    Whole process was simple and fast. The personnel were very eager to help and very friendly.

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    Verified purchase
    Staff

    Reviewed Sept. 22, 2014

    The representative was very nice and helpful. I would recommend Springleaf to every person I know.

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    Verified purchase
    StaffLoan Process

    Reviewed Sept. 21, 2014

    The loan process was very efficient and courteous.

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    Verified purchase
    Punctuality & SpeedOnline & AppRates

    Reviewed Sept. 21, 2014

    The Meridian MS office responded almost immediately from our online application. Paper work was fast, friendly and with a much lower interest rate without need for collateral.

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    StaffLoan ProcessRates

    Reviewed Sept. 20, 2014

    I went to get a personal loan. I am a spouse of an active duty. My car loan was taken from me as a collateral without my consent, my car title does not even match my registration. The company is giving me the run around. I have $168.00 a month in interest and my principal is only $35.00. So no, they are not sweet. These people are thieves that lurk on the street looking for desperate people and they latch their teeth into them. So take a good look of what they are doing to people. I have done all I can. Now I am contacting the state general's office.

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    OneMain Financial
    Response from OneMain Financial

    We are sorry to hear that you are dissatisfied with your Springleaf Financial experience. We strive for the highest level of customer service and satisfaction. We would like to help. Please contact us directly through our Executive Office Of Customer Care at: 800-457-3741, when prompted, dial extension 5416 or executive.customercare@springleaf.com - Springleaf Financial Care Team

    Verified purchase
    Customer ServiceTransparency

    Reviewed Sept. 19, 2014

    I felt very welcomed from the second I walked through the door. You took your time and explained everything to me. Answered all the questions that I couldn't find in the small print. Which really means a lot. In fact it means more to me that you worked after close to complement my shift. Thank you.

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    Verified purchase
    Loan Process

    Reviewed Sept. 19, 2014

    We wanted a small loan but was suggested a little more to consolidate some bills of which we did not think of but definitely decided to do. From our time there twice before, they should know our preference of not opting for the insurance or other extras and going through the whole application process when we are returning customers. Otherwise we are happy for their help in procuring the loan!

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    Verified purchase
    Staff

    Reviewed Sept. 19, 2014

    My rep was very helpful.

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    Verified purchase
    StaffTransparency

    Reviewed Sept. 19, 2014

    I was seeking a loan to help with some unexpected expenses. Though I was not given a loan for the amount requested the loan I received helped relieve some of the pressure I was feeling and allowed me to develop a manageable budget. I was treated respectfully by the Representative. Everything was explained in detail and the application and necessary documents were handled expeditiously. All my questions were answered honestly. Springleaf Financial gave me the opportunity to start rebuilding my credit when others would not. They gave me hope for the future.

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    Verified purchase
    Loan Process

    Reviewed Sept. 19, 2014

    I love this place! Me and my sister were both treated professionally and they worked really well on getting us the loan. Thanks again!

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    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 18, 2014

    The staff is very friendly, helpful and knowledgeable about their business so all my questions were answer. Will do business with them again if I need to.

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    Verified purchase
    StaffLoan Process

    Reviewed Sept. 18, 2014

    Very helpful, effortless experience. The Kewanee office was more than helpful to me.

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    Verified purchase
    Customer Service

    Reviewed Sept. 18, 2014

    I am satisfied with Springleaf's customer service and loan.

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    Verified purchase
    Punctuality & Speed

    Reviewed Sept. 18, 2014

    Helpful and quality service and prompt service. I recommend them to others.

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    Verified purchase
    Loan Process

    Reviewed Sept. 18, 2014

    I was happy I got the loan.

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    Verified purchase
    Customer ServiceOnline & AppStaffLoan Process

    Reviewed Sept. 17, 2014

    Customer service was extraordinary. The application, approval, and receipt of my loan took less than an hour, and provided me with the financial resources I needed to meet an unexpected expense that I couldn't have otherwise met. I'm a frequent returning customer and have always had great experiences with springleaf. Anytime I need to consider a loan, you guys are my first choice!

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    Verified purchase
    Punctuality & SpeedLoan Process

    Reviewed Sept. 17, 2014

    Loan application process was fast and easy.

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    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed Sept. 17, 2014

    The employees were friendly, the process was fast.

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    Verified purchase
    Staff

    Reviewed Sept. 17, 2014

    They were very helpful and it was easy to get approved.

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    Verified purchase

    Reviewed Sept. 17, 2014

    I love Springleaf Financial. If they are not able to help, they will let you know of another company that would.

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    Verified purchase
    Punctuality & SpeedOnline & AppStaffLoan Process

    Reviewed Sept. 17, 2014

    It was an excellent experience doing business with Springleaf Financial Services!! The application process was fast and easy, approval was quick and the people were fantastic!!! Thank you Springleaf!!

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Sept. 17, 2014

    The overall service was fast and friendly.

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    Verified purchase
    Loan Process

    Reviewed Sept. 17, 2014

    I was very reluctant to try Springleaf at first but after going through the process I was very pleased. Because of my credit I was shocked to be approved. The terms were very respectable and easy for me to work into my budget. Glad I went there and applied!!!

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    Verified purchase
    Staff

    Reviewed Sept. 17, 2014

    Applied for a Loan. The visit was good and the rep we spoke to was very friendly and helpful.

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    Verified purchase
    Loan Process

    Reviewed Sept. 17, 2014

    Our experience was good and we had no issues.

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    Verified purchase
    Punctuality & Speed

    Reviewed Sept. 17, 2014

    Non-complicated, easy, and fast.

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    Verified purchase
    Punctuality & Speed

    Reviewed Sept. 17, 2014

    Easy & fast. Completed application online, was contacted within a hour.

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    Verified purchase
    Punctuality & SpeedLoan Process

    Reviewed Sept. 17, 2014

    I hate borrowing money, but Springleaf made it quick easy and painless. They worked with me to get the loan that best suited my needs.

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    Verified purchase

    Reviewed Sept. 17, 2014

    I was in a bind to come up with some cash for my daughter’s wedding and Springleaf was there to help me. I'm very grateful giving the opportunity to be a client.

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    Verified purchase

    Reviewed Sept. 17, 2014

    Thank You for helping me.

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    Verified purchase
    Loan Process

    Reviewed Sept. 17, 2014

    Springleaf helped me when one else would. I wish there were more locations open in Dallas and the loan process was faster when signing documents.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Sept. 17, 2014

    Miranda was very easy to do business with. She was friendly and professional and answered all of my questions quickly and in an easy to understand manner. I would recommend Springleaf to anyone who is looking for a loan.

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    Verified purchase
    Staff

    Reviewed Sept. 17, 2014

    Very good people to work with.

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    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed Sept. 17, 2014

    Staff was friendly, helpful, informative. They gave me my credit score. The process was quick and simple. Very helpful. Great way to build your credit by paying back the loan.

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    Verified purchase
    Customer ServicePunctuality & SpeedLoan Process

    Reviewed Sept. 16, 2014

    First time ever getting a loan and I had no idea of the process. I figured it was a long drag out 2 or 3 day process. I went in, was greeted immediately, taken back and assists right away with my loan and answering any questions I had making sure I understood everything. The process was fast and easy! Loved that it was all electronic on a computer. (Didn't have to sign 100's of papers) Paperwork was gone over, the check was printed and out the door my husband and I went. Excellent customer service!!! Would recommend anyone!!!!!

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    Verified purchase
    Staff

    Reviewed Sept. 16, 2014

    I have always had a very positive experience with this company. The employees at the Norton/Wise, Virginia office are an exceptional group of individuals and always do their best to meet my needs.

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    Verified purchase
    Staff

    Reviewed Sept. 16, 2014

    I've always found very courteous representative whenever I needed assistance with obtaining a loan. They all have been very efficient and I appreciated doing business with Springleaf.

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    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed Sept. 16, 2014

    The process to obtain the loan was very fast and the staff was very professional.

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    Verified purchase
    StaffRates

    Reviewed Sept. 16, 2014

    The employees of Springleaf are very sweet and a pleasure to work with, but my interest rate was way too high and unreasonable!

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    Verified purchase
    Staff

    Reviewed Sept. 16, 2014

    The staff I spoke with were nice and worked to get me what I needed in a timely manner.

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    Verified purchase
    Staff

    Reviewed Sept. 16, 2014

    The associates knew what they were doing and Pauline is very accommodating.

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    Verified purchase

    Reviewed Sept. 16, 2014

    I had an urgent need and Springleaf came through for me.

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    Verified purchase
    Loan Process

    Reviewed Sept. 16, 2014

    Very satisfying experience - helped us significantly to meet our monetary goal.

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    Verified purchase
    StaffLoan Process

    Reviewed Sept. 16, 2014

    The whole experience was very simple. The employees are just great!!!!!!

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 16, 2014

    They are very efficient. Constant contact and didn't mind making calls back and forth between me and my husband. We received our check quickly. No hassle!

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed Sept. 16, 2014

    They took good care of us. It was fast and easy to get an approval on the loan. They were really nice to us. I liked that all the paper work was sent to my email. Overall, we are happy with everything.

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    Verified purchase
    Punctuality & SpeedLoan Process

    Reviewed Sept. 16, 2014

    Springleaf financial was very helpful with getting me this loan. Jeff did everything he could to make sure I was taken care of. It was fast and easy.

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    Verified purchase
    StaffLoan Process

    Reviewed Sept. 16, 2014

    Very nice experience. Very professional, good atmosphere.

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    Verified purchase
    Loan Process

    Reviewed Sept. 16, 2014

    Obtained a $1000 loan and got approved in a day when other financial companies turned me down.

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    Verified purchase
    StaffLoan Process

    Reviewed Sept. 16, 2014

    Just wanted to say when I applied, I had the loan within 24 hours. They try to help in any way they can. You may not get what want, but you get enough to help.

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    Verified purchase
    Staff

    Reviewed Sept. 16, 2014

    Great service. Angie, Melissa and Angela are such wonderful ladies.

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    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed Sept. 16, 2014

    Everyone was very helpful in helping me get my loan quick and easy.

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    Verified purchase
    Rates

    Reviewed Sept. 16, 2014

    I am always satisfied with Springleaf. I just wish their Interest Rates were lower.

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    Verified purchase
    Rates

    Reviewed Sept. 16, 2014

    Was a great experience, I think they should offer better rates.

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    Verified purchase
    Staff

    Reviewed Sept. 16, 2014

    Had no complaints. Everyone was professional. The only thing I would look into is your high finance charges. It almost stopped me for applying the application.

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    Verified purchase
    Transparency

    Reviewed Sept. 16, 2014

    I walked in needing some money and I walked out with a check in hand in less than an hour. I don’t have the best credit (upper 500’s) due to mostly a lot of medical expenses. I was wanting part of my loan to go directly to pay my credit card. Springleaf made a separate check that they mailed directly to the credit card company for me and they let me keep the rest for myself in another check. I was slightly annoyed that it took around two days for Springleaf’s check to clear after depositing it into my checking account. I’m also slightly annoyed that it’s been seven days now since they mailed the check to the credit card company and it still hasn't shown up on my online statement yet. Not sure who is really to blame for either situation but it is and was a pain nonetheless. Other than that it was pretty easy.

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    Verified purchase
    StaffLoan Process

    Reviewed Sept. 16, 2014

    My main line coming from the house was busted and needed to be replaced. I needed money to get the job done. And I was having a hard time getting help with loan and I found Springleaf. They came to my rescue and help me with my problem.

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    Verified purchase
    Staff

    Reviewed Sept. 16, 2014

    Rep was very nice and helped In a crunch when we needed it. Would recommend to anyone.

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    Verified purchase

    Reviewed Sept. 16, 2014

    Springleaf help me so much. They help me save a lot of money.

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    Verified purchase
    Staff

    Reviewed Sept. 16, 2014

    Very courteous and friendly.

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    Verified purchase
    StaffLoan Process

    Reviewed Sept. 16, 2014

    The staff was cordial. Met our needs and didn't make us jump through hoops to get the loan. This is my second time working with Springleaf. Very happy to do business with them.

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    Verified purchase
    StaffLoan Process

    Reviewed Sept. 16, 2014

    Springleaf is a loan institution that works hard for your business. Their employees are top notch. I have done small loans only with the company, but they are a great resource when you are in need of more than most have in their wallet. I would recommend trying their services to all.

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    Verified purchase
    Staff

    Reviewed Sept. 16, 2014

    I absolutely love Springleaf Financial. They helped my family in ways they do not know! For that I say thank you.

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    Verified purchase
    Staff

    Reviewed Sept. 16, 2014

    The financial advisor that help me was awesome and tailored to my needs.

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    Verified purchase
    Punctuality & Speed

    Reviewed Sept. 16, 2014

    Made quick and easy.

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    Verified purchase
    Customer Service

    Reviewed Sept. 16, 2014

    My interaction with Springleaf Financial Services was very relaxed. The loan manager provided information on the paperwork that was needed and how to send it to them. When calling to verify that the documents had been received, positive reply was given. Cooperation on both sides enabled for the smooth transaction and receipt of funds. I would recommend Springleaf Financial Services to others.

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    Verified purchase

    Reviewed Sept. 16, 2014

    EXTREMELY FAST & EFFECTIVE LEVERAGING TOOL FOR INDIVIDUALS WHO WISH TO ELEVATE & SUPERCHARGE CREDIT SCORES! Thanking you AGAIN!!

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    Verified purchase

    Reviewed Sept. 16, 2014

    Great service and smooth transaction.

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    Verified purchase

    Reviewed Sept. 16, 2014

    I had some privacy issues about my finical statements that was handled discretely and respectfully.

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    Verified purchase
    Staff

    Reviewed Sept. 15, 2014

    Excellent service, complete information. A very helpful and kindness representative...

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    Verified purchase
    Customer Service

    Reviewed Sept. 15, 2014

    Excellent customer service. Keep up the good work.

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    Verified purchase
    Transparency

    Reviewed Sept. 15, 2014

    They had everything ready when I got there, explained terms. I signed paperwork and was out of there.

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    Verified purchase

    Reviewed Sept. 15, 2014

    Was very satisfied.

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    Verified purchase
    StaffLoan Process

    Reviewed Sept. 15, 2014

    We had a Great experience with Springleaf. They are very nice and a pleasure to do business with. We also liked the fact that they report to the credit bureau as we are trying to get out credit score better.

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    Verified purchase

    Reviewed Sept. 15, 2014

    I think they offer a very good service and really seem to care about their customer.

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    Verified purchase
    Staff

    Reviewed Sept. 15, 2014

    Very helpful and pleasant atmosphere. Comfortable to talk with the people who assisted me.

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    Verified purchase
    Staff

    Reviewed Sept. 15, 2014

    Very kind, very polite, and willing to help in any way that they can.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 15, 2014

    Karen was great to work with.. Great customer service!

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    Verified purchase
    Rates

    Reviewed Sept. 15, 2014

    My fault for not asking... Father passed away, and needed money to pay for funeral right away.... So disappointed in the high interest rate. I hope to never come back at 35%.

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    Verified purchase
    Punctuality & SpeedLoan Process

    Reviewed Sept. 15, 2014

    My loan process was very fast and very easy. Very pleased.

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    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed Sept. 15, 2014

    Everything went very smoothly. Everyone was very easy to talk to. They worked quickly. I would highly recommend this place to anyone who is looking for a loan. I had never done anything like this before, so for me I was very surprised how easy it was!

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    Verified purchase

    Reviewed Sept. 15, 2014

    Springleaf is always there when I need a helping hand.

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    Verified purchase

    Reviewed Sept. 14, 2014

    Loan based on salary and household items.

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    Verified purchase
    Staff

    Reviewed Sept. 14, 2014

    Excellent service! Top notch! Experienced and professional!

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    Verified purchase
    Staff

    Reviewed Sept. 13, 2014

    People are very friendly and helpful.

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    Verified purchase
    Punctuality & Speed

    Reviewed Sept. 13, 2014

    Rep was very prompt and got back with me about my options.

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    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Sept. 12, 2014

    Great service and quick response time.

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    Verified purchase

    Reviewed Sept. 12, 2014

    Springleaf gives a person that trying to rebuild their credit a decent chance.

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    Verified purchase

    Reviewed Sept. 12, 2014

    I was very pleased with my negotiations with Springleaf, it took very little time out of my day. They told me what to bring and prepare for, I signed the papers and it was done.

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    Verified purchase
    Rates

    Reviewed Sept. 12, 2014

    Borrowed $500.00 on present loan, took balance and added it to $500.00 new loan. Have very good standing on loan and I am being charged $1500.00 above the $500.00 loan. Being charged $1500.00 interest on a $500.00 loan. That is far higher than interest on original loan. Combining the two loans will cost me $1500.00. Highly unacceptable. I will be contacting Better Business Bureau to see if this even legal.

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    Verified purchase
    StaffLoan Process

    Reviewed Sept. 12, 2014

    I have had the distinct pleasure of working with the Longmont team at SpringLeaf Financial for many years. They are always friendly and ready to assist me whether it be questions about my loan, making payments, or curiosity about alternative financial programs to make life decisions easier. I highly recommend Carrie and the team in Longmont. They are good people with 'big city know how' who are helping our small town community grow. I will choose them for a loan every time over choosing a bank. Nothing beats the personal touch and genuine smiles every time I walk in the door. :)

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    Verified purchase
    StaffLoan Process

    Reviewed Sept. 11, 2014

    I would definitely work with Springleaf again. The process is very easy and the people are friendly.

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    Verified purchase
    Staff

    Reviewed Sept. 11, 2014

    They were respectful and professional.

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    Verified purchase
    Staff

    Reviewed Sept. 11, 2014

    Professional, courteous, privacy. Its what they are all about.

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    Verified purchase

    Reviewed Sept. 11, 2014

    Could not get the full amount I wanted but happy with the amount given.

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    Verified purchase
    StaffLoan Process

    Reviewed Sept. 11, 2014

    I really appreciate how kind and professional everyone was with me when I went in to apply for a loan with SpringLeaf. I also would recommend all of my family and friends to them.

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    Verified purchase
    Loan Process

    Reviewed Sept. 11, 2014

    Springleaf is greatest to provide personal loan and they help me paid off my credit card. Also they offer me auto or travel in family.

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    OneMain Financial Company Information

    Company Name:
    OneMain Financial
    Company Type:
    Public
    Ticker Symbol:
    OMF
    Year Founded:
    1912
    Formerly Named:
    Springleaf
    Address:
    NTBS-2320 6801 Colwell Blvd.
    City:
    Irving
    State/Province:
    TX
    Postal Code:
    75039
    Country:
    United States
    Website:
    www.onemainfinancial.com