OneMain Financial Reviews

Changed autopay contract to manual pay which doubled the monthly payment without my authorization but didn't tell me. Since the first loan and through the second one I had always been on autopay. I need that because I lose control of my business matters if I try to rely on my memory to make monthly payments on time. They even told me that autopay was going to be a requirement anyway. I've been paying out to them for approx 1.5 years. I have lost count of how many times I had to fix things because of identity theft but there were a couple or more times that it was because of their typos or something concerning my routing number.

I contacted Springleaf because I received information that they help people with less than perfect credit. So when I called the rep went over the information and I explained that I don't have good credit and no collateral. I was reassured that I would not have any problems and the process was fairly easy and that they would be able to help me. So I thought about it and said "let me try. They sound like a good company". Well I applied and was denied and I asked the rep a zillion questions, but it was just a waste of time and no one can help.

I would definitely recommend Springleaf to anyone who needs a short term loan. They were quick, polite, responsive in a timely manner and the paperwork required to fill out was easy. They made my loan process easy and completed in the fastest time by far than any others I have used.

I first applied for a loan and was pre-approved, a representative contacted me immediately. They rush you into sending all required documents, once sent I was told I did not qualify because of my expense to income ratio. I then asked my representative if I can get a loan for a lesser, she told me she would run this through her supervisor and will let me know. Never heard back from her or anyone in the company again, emailed her several times and called as well... no one ever got back to me. This is highly unprofessional. Desperate, I attempted again a month after and got denied once more. I was not asking for a huge loan amount and I've seen worse credit scores. Would not recommend them to anyone.

I have given this company everything but a blood sample. I applied on a Monday and I have still heard nothing. I am desperate for the money, so it looks like they would just deny me and get it over with so I can look at other options. This is just not fair.

When I applied with Springleaf, I was not too sure they would help me to tell the facts. My credit is not the greatest but they made it possible and now I'm a real happy camper. I got what I wanted. All thanks to your people. I will recommend you company to anyone that needs help.

I applied for services as advertised by this company. They ran my credit as a hard hit and weren't able to furnish their services. It was advertised as being a company to deal with situations like mine. Maybe they shouldn't have high standards, but advertise the opposite. I now have an inquiry/hard hit with nothing in return.

Springleaf Financial approved me for more than I applied for and needed at the time, but the additional money helped out. They were great to deal with, even though my co-signer and I have both had some credit challenges in the past. I'm hoping that by consolidating a few of my bills that I won't need to use them again, but if I ever need another loan after this one is paid off, I won't hesitate to call them again. I'd definitely recommend them to others. The office staff here in Phoenix was very pleasant to work with. The rate was so much better than a title loan. Between lowering the rate on my vehicle and paying off other debts, I'm saving over $220/month.

I was very satisfied with getting what I needed. I called and the loan officer took down all the information need and submitted that same day. The next morning I was called and went in to sign the papers. They were very friendly and explained everything. I received the monies I needed and very grateful there are honest lending places out there.

I was solicited by mail. I went in and met with the rep. She was really nice. She went over the loan and assured me that there were no ridiculous fees and the interest rate was all I would be charged. I was told this by the rep. The truth is, Springleaf charges me 103 dollars a month for this loan in what they call "interest and charges". My payments are 150 a month, 50 dollars goes to the principal. I don't understand how this is legal. These people are sociopaths. Please do not do what I did, do not borrow money from this loan shark.

I too called the 1-800 #. I was told I meet the requirements and would be contacted by my local branch here in Alabama. Well, first they did not contact me I had to contact them. Their reason for not contacting me was they were short handed. Well the lady took more information from me and told me she would get back with me in the morning. It was 12:00 noon and I still had not heard from them. So, I called only to be told my loan was denied because of my credit history, which I'll admit is bad. Isn't that what they advertise even bad credit is OK. After speaking to them they may as well had told me I needed perfect credit. I was told that I was denied because I filed bankruptcy in 2011 (that has been discharged), I had some late payments, collection items and charge-offs since my bankruptcy and that I cannot have these problems. DUH, that's where the bad credit comes from. What they didn't know is why my credit is in the state it's in.

I applied online and was approved for 5000 dollars with collateral. I didn't have collateral but I was willing to pay the high interest rate. I waited two weeks before I called them back, only for them to tell me I was denied the funds. Now I told them I was willing to take a lower number than what I applied for but they said they could do nothing for me. How is it that you guys are supposed to be this great place to get loans if your credit is bad when you don't live up to your ads? You're supposed to help in any way you can. But hey, that's just life.

I applied for a $2500 loan. Said I was approved, I thought - great. Got a call in a timely manner to confirm. I answered all their questions. He had asked me if I owned any cars that were not still financed. I told him, "No." Went through more information, I was told that they would be able to do the loan and he was sending it to underwriting. Never heard back from them so I called and was told that I was denied. I should not have been told that I was approved. When I asked why I was told that it was because I didn't have a car as collateral. I told them, "But I told the guy last night that I talked to and he didn't say anything about it." Now here I am with a hard inquiry on my credit report because of this mess. Sorry, I applied. Will never recommend this company. STAY AWAY.

Wanted to consolidate a few bills so tried to apply for a loan with this company. And after 4 days of back and forth with the company over the phone, first I needed a 2nd person so my wife gave her info to them and the info for her vehicle since I don't have one and we were told that adding her dropped the score. Even with the collateral being the vehicle still was told no considering they applaud theirselves on helping people with low credit scores. No help was given to me.

SpringLeaf sent me a SpringLeaf Loan Certificate with a code number saying that I was pre approved to borrow $4,250.00 dollars for whatever I need it for. When I call trying to give them the information they hang up on me so then I went online and apply, gave them the code number for the offer. They could not find the information with the code number so my problem with SpringLeaf is that should stop sending false mail. SpringLeaf be lying to people because they lied to me and I was very disappointed. I am having money problems any way and you think this will help you get on your foot for a while and also was going to help my sister out. She need help. She is going through money problems also.

Yesterday I applies over the phone and initially I was qualified with my cosigner. Now on today I spoked to a lady at the local office. She ask me a couple of questions on my credit report and I explained that, so she said she will call me back to see what she can do. Well she call me back just to tell me I wasn't approved. Why tell me I initially qualify with the cosigner then don't approve me and on top of that don't tell me why I am not approved? I would not recommend them to no one. Thanks for not helping me out. I want the money to help with moving expenses.

I applied for a personal loan around the tenth of July, to Springleaf among other places. I received my loan acceptance email on the 10th and could not make it there right away, and I also wanted to weigh my options. It should also be noted in the email that it asked me to bring a title to my car, which was not mentioned at any point during the application.

I would like to thank the associates at Springleaf for helping me in a time of need. The entire office was very polite and respectful. At the time of my visit they were experiencing IT problems. They kept me informed all along the way. Assuring and reassuring me all along the way. The entire process was explained step by step. Allowing you to ask questions all along. I was impressed with the fact that if I asked a question the associate was always willing to provide an honest and accurate answer. At a time in my life when I was struggling with no where else to turn, they were there.

They called me last week - went over my credit. Then called me last Friday saying "Congratulations. You have been approved for a $5000 loan." So I sent all paperwork in and called today to make sure they received it and now they tell me I'm not approved. What a joke. How do you tell someone "You're approved" and then say no. DON'T WASTE YOUR TIME WITH THEM.

Shot down in two seconds. Why send me a pre-approval letter for a certain amount... then when I applied for it I was denied right away? If there wasn't any kind of chances then I shouldn't have received a letter. A big let down for thinking I might have had a chance.

The people I dealt with were very polite and helpful in processing the loan that I needed. I would recommend this company to anyone who needed help. I used the money to payoff credit card balances.

Last year my family fell on some pretty rough times. My husband and I both had surgeries, our jobs had slowed down and we lost my father-in-law. So I decided to go to them for a loan. The staff rushes you through paper work, not always giving you the whole picture. $5000.00 loan will now end up costing me closer to 12,000 when I'm done paying it off. Maybe it was just at the branch I dealt with that they say click here, sign here no worries. My family is worse off then we were before. I will not recommend them to anyone.

Since first applying last year, my credit score has jumped by over 40 points as I've been trying to rebuild my credit and obtained 2 unsecured credit card. Credit Karma suggested I had a "Very Good" chance of getting approved for this loan. I called the 800# and the lady I spoke with was very nice and took my application over the phone. She said that I passed the initial qualifications and that the local office would contact me. The gentleman I spoke with from the local branch was rude and obnoxious. He told me he couldn't approve me but wouldn't give me a reason why? I mean isn't this bank supposed to help people that are achieving to approve their credit score which is why their interest rate would be as high as it is? Anyone with perfect credit would just got to their bank that would give them a better interest rate and get a personal loan. So disappointed.

Let me start by saying, I read many reviews and took a few days to consider whether or not I was going to attempt to apply for a personal unsecured loan. You have to be so careful these days trying to figure out which companies are legit and which ones are not, especially online. Many of the reviews I read said mostly great things about this company. I had an unexpected financial expense that came about and thought, okay, let me try, because I really needed the financial assistance. I applied online for a loan in the amount of $4,500. Next thing I know, I received confirmation that I was approved! It took almost a day or so before I actually spoke to someone at which time I find out that I was approved for a secured loan of $4,500 and not an unsecured loan.

I applied for a personal loan online with Springleaf Financial on 7/27/15. After completion, the document online stated, "Thank you for applying for a Springleaf Loan. Get your money as soon as today." I stopped by the branch since it was near my job. They informed me the system was down. On 7/28, I stopped by the location again and the system was down again. They were very apologetic about the situation and said they will take care of me once the system is back up. This was very frustrating. On 7/29, I called instead of making a pointless trip to the branch again. This time the guy stated, "You are denied."

I would tell my friends about this loan company. My husband and I went to get a loan of 4134.00 and walked out with a check for 5,134.00. We were happy we were able to pay some small bill, get tires and a washer and dryer set. It did not take all day long to get the loan approved. In less than two hours we were out of there. The guys that work there are really nice and friendly and are willing to go the extra mile for you to help you get the loan you need so you can get the things you need.

Very unsatisfied. These people also send you mail offer with motivate you to get the offer. Once you applied there's nothing and I have my Kia Sorento with Carfinance.com and after that inquire for my SUV and get my loan I was keeping my next request for a future situation. My score is 648 and when I see the mail letter I say OK I can take the offer, I did the request by Internet. No one call me, later you receive the Branch Manager Info and I decide to follow up my application and one Agent so Nice named Wilfredo help me but indicating that the loan was denied.

I have talked to someone and told them what I could pay at the time and since then some financial situations for me have changed. This person keeps calling my cell phone while I'm at work - calls my work and calls me on a Sunday which is wrong. I will pay what I can a month but I can no longer do what I told them. I just want to make my payments and be left alone.

From the telephone conversation to the personal appearance, the loan person was very professional and curious, knowledgeable and so helpful. It took no time to approve my loan. She called back in a timely manner and was very professional. I received my loan the same day I applied as advertised. I would recommend this company to everyone.

I am very pleased that I went to SpringLeaf to receive a Personal loan. The people were very professional and the atmosphere had a warm feeling. I would use SpringLeaf again and again whenever I need to use them. I recommend them highly.

I have never experienced such an easy and simplified loan process than I had with my new loan at Springleaf. Very professional, friendly and knowledgeable staff. The office manager, Tonia **, made sure my loan was processed fast and worked around my schedule. I would highly recommend Springleaf to family and friends.

I needed a small loan to get myself back on track and Springleaf made the transaction very easy. Within 24 hours I had the money in my bank account.

I had received an immediate response from the corporate office out of Indiana and they were very concerned and wanted to resolved the issue right away. In the same day, I received a call from the Megan ** who is the branch manager at the Springleaf Office location in Tallahassee, Florida. She explained the problem and was very apologetic. I was very pleased and impressed with the fast response and diligence the company showed.

I applied online and was approved through a personal loan. Contacted the loan specialist and she got my information and said it needs to go through the underwriter. A day went by and I called her back and it went straight to voicemail. Called the company multiple times and never got anyone to pick up, even waited 56 minutes at one call. Finally today I called the company and they picked up to tell me that my application got disapproved since I have my BK on my record...I was approved with the BK in the first place! My income doesn't even matter in this case.

On the internet I applied for a loan and I didn't finish my loan. The next day Springleaf call me, so they want to give me the loan that I have been approved. I told him I thought it was a hoax, they said "come on" and it took my information. I got there, it was a little bit of a misunderstanding but it was corrected right away. He said he can still get me my loan I wanted. They got me my loan, took maybe half hour to get the loan done & I was out the door with my money and very happy. Love Springleaf Financial. Right people.

I am so upset. My husband got a letter in the mail saying he was "pre-approved" for $4200. We applied under both names and were approved. Waited the weekend to hear from a store and the woman was so dang rude. She denied us! What's the point?

Wasted gas, time and effort printing out documents and driving down to the local branch to be told I couldn't be approved even though I was already "conditionally approved" with a co-applicant because my credit score was too low. My credit score is 570 plus I had a co-applicant with tons of credit history (not to mention the lady that helped me didn't even seem to notice I had a co-applicant). The lady looked like she just decided herself not to give me a loan.

Well I applied online for a small loan for an emergency that happened to me. Talk to the nice lady in the orange county office, they were questioning my old card that was defaulted in 2009, which I'll admit I let that one go because I was overseas in the military. I was hoping to get a loan here because they seem reasonable. My credit has been growing from a horrible to fair (because that defaulted one). And she had to talk to the underwriter, the lady did seem to try to help me out, but alas I couldn't get at a score 640.

I applied for a small loan of $2000 to consolidate all my credit cards and got the email saying I was approved, & I called customer svc & was told since I didn't have a title so they couldn't approve me. This was a complete waste of time. My credit score is 649 so this company in my opinion is totally unreasonable. I will definitely not recommend them to anyone or go back to them for another loan.

Applied for loan as said, I was approved for 12,000. This is pure bull. I applied and it came back, duplicate loan. Not possible. First time I applied and used the number for identification they sent me in a letter. I do not trust them...

I filled out an application on July 8th. Finally got a phone call on Monday the 13th, heard nothing. Called them at 2 pm on Tuesday for them to tell me they can't help me because they need a car title. Well if I had that, I might not be trying to get help. That was all the girl told me, no other options or nothing but "sorry we can't help you". I own a home and need some financial help getting rid of credit cards. I am not ashamed to admit that I got in this debt but I need to get out. I am a single mother with no child support anymore so I need to clear this debt to move on. I am very disappointed in Springleaf and how they treated me.

I saw this company on Credit Karma and decided to give it a try with all the great reviews. I got "preapproved" so I completed the full application and was denied. I called the 800 number and the representative said she didn't see anything in the system but insisted my credit score was too low. How was my score low if she couldn't see my application? My score is in the 600's. I don't understand. I really don't.

I get an offer through email or USPS mail. I then apply and explain my situation with things on my credit report which would be that I have numerous car loans on my credit but that only certain cars I pay for and that I am a cosigner on the others. They state that shouldn't be a problem but then turn around and tell me that I was denied because of the car loans. But ironically, I can go to a different loan company and acknowledged that situation with the cars on my credit. I think that this place is a joke and when my credit is a lot better, I will just take my business elsewhere right along with anyone that asks for a recommendation for a loan.

I was invited to apply for a loan. I didn't want to but situation arose that made it necessary. Went through a loan per-review company that strongly suggested Springleaf. Read some reviews and decided not to go with Springleaf. Today I received an invite to apply for a loan. Decided to try. Did the online app. Within 15 seconds was denied. I got the offer number (that didn't show on their records) but tried anyways. NOW I'm going to be hit with a denial on my credit report. Springleaf should NOT goat people into a loan then deny them. If they sent the offer, THEY SHOULD HONOR THAT INVITE. Very dishonorable company.

I received a pre-approval mailer from this company and decided to take them up on it since I have been looking for a way to consolidate my credit card balances. After reading review after review of customers being approved with low to mid-500 credit scores. I was turned down flat, not even a counter-offer. My credit score is 620+ with not a single missed payment in 10+ years. Turned out to be a waste of my time and a waste of a hard inquiry on my credit. Disappointed to say the least.

I'm very upset when I am told that I have a good chance of getting a loan and getting assistance, but when I do, I am required to have a car or a co-signer. I'm trying to ask for help to consolidate my bills and I was flat-out told "oh if you don't have a car too, then we can't help you." Worst service ever. I'm here wanting to help a company bring revenue in and I'm denied because of no car...very disgusted with this company.

We were very pleased. We had been turned down for a loan elsewhere, but we were approved here. Progress from start to finish. Was very fast and easy. We would use them again.

I love Springleaf and would do it all over again if it came to it.

I am very upset. I was told I was approved, no problem for 12,000. Then found a car for 9,749 after taxes, etc. Then told my interest rate will be 16%. Then they said they marked wrong, it's an internal error, it will be 18%. Then was told I was unapproved after AFTER signing paperwork. Get it together. That is not cool at all. They said cause I stated 1k pay every two weeks instead of 950 dollars, my mistake... Really...

I am very disappointed about my experience with this company. I was so happy at first because when I talked to a representative I was informed that I got approved for a loan of $2000. I provided all information and documents needed for my application but denied me due to my income. I did inform them that I get 80 hrs a week with 14/hr rate at my job and they said that the income I stated during the call was not matching my paystub. What?! They should've told me to provide 4 months of pay stubs! Such a waste of time!!! Now that will go directly to my credit bureau..

I applied for a personal loan on Sunday, July 12th and received my check on Monday, July 13th! I dealt with Christian **, Personal Loan Specialist who was so professional, answered all my questions, and got me the rate and loan payment I wanted. Would definitely use this agency again! Happy in Huntingdon Valley, PA.

I applied for a loan. I was told I was approved and received paperwork to waste my time just to get told "sorry you weren't approved" after I wasted my time and went to bank to get documents like they asked for. This company is a joke.

When I applied with Spring Leaf I was told you could help people with bad credit. I applied and was denied. I was trying to apply for a loan of $1000. I would like to be given a second chance. I have heard some nice things about your loan company.

I had applied for small personal loans previously with Springleaf and had been denied. I've been successful in improving my credit recently but found myself in a difficult financial situation and decided to apply again at the recommendation of Credit Karma. To my surprise, I was approved! Or so I thought. For $2500 I was asked to provide a car title in my name which I do not have. I am a cosigner on my husband's vehicle and my vehicle is in my husband's name and will not be paid off until spring. I could understand if the loan was for a larger amount? Really not happy that I was not given an opportunity to continue proving my credit worthiness.

I came to Springleaf with the hopes of getting a loan for an emergency that came up. I completed the online application which said I was approved. I called the location on Thomas and spoke to a man there and he said I need this and that for collateral and that due to my bankruptcy they couldn't help me. Well first off my bankruptcy was all medical bills which I filed to simply get my credit score to go up. When you're told you're approved and then called and they also tell you "You're approved but I can't help you." WHAT!?!? I said "So you're not able to help me with ANY amount?" He said no.. So what was the approval for? I don't get it. I don't think he took the time to help me. Terrible Customer Service!!! Meanwhile I am still looking for help! I thought I found it. Beyond Disappointed!!

I was attempting to reorganize some unsecured debt by paying off revolving credit card debt and putting it where an end date for paying off the debt could be realized. My primary goal was to take a first step toward reducing the net to debt ratio on the revolving credit - and then over time improve my credit rating. I additionally was hoping to get some extra money to pay for some much-needed home improvements.

Didn't hear back from them so I called again, gave info again. I didn't think I'd hear back again but later the next evening after I'd given up on them helping I got the call I was approved. I received much more than I asked for but gave me great advice on what to do with the extra! I think the interest rate was very fair!!!

Very courteous and efficiently fast customer service! Very informative on every aspect of the loan process. This is my second time using Springleaf Financial, and will continue to refer family, friends, and coworkers. Thank you for the great service!!!

Thank you Springleaf for resolving this matter and assisting me with a loan. I appreciate the way this situation was handled by Executive Customer Care and would like to mention that your level of customer service turned out to be outstanding. I will recommend Springleaf to friends and family members and will continue to use them should I need any loans in the future.

I applied for a loan. They did not base their decision on my credit score but my credit history the past year. I am thankful for that. Professional and attentive employees. Would recommend.

I've been doing business with Springleaf for a couple of years already. They were the only ones that were there for me when I needed the most. I needed a car to go to work and they were the only ones that gave me a hand out of all the other institutions. They were the only ones that believe in me. Thanks to them I was able to get a car and continue working. I always appreciate that from them. Now every time I need a loan they are the first ones in my mind. I know I can count on them and they always treat me good and never hesitate to help me. They are very professional and I will recommend them to all my family and friends. Thank you Springleaf.

I applied for a loan online in March 2015. Almost instantly I was sent an approval notice via email, along with a phone call from one of their offices. At first the woman was very nice and helpful, gathering information. No more than 10 minutes into the process she informed me that I did not qualify due to my credit score. At that point she became borderline rude when I questioned why. I have the income to pay back the loan, have been at my job more than 2 years, and if need be could get a cosigner or use one or more of my vehicles as collateral. She said none would help as my credit score is all that mattered. When I told her about the email I received, I was told everyone gets one like that, it doesn't mean anything. What a waste of time.

The people at Springleaf were awesome. They were very positive and helpful from the get-go. They explained every step of the process and were never ever pushy. Every single one of my questions were answered to my satisfaction. Springleaf offered us the best rate with the best terms for our loan. That paired with excellent customer service makes this experience exceed our expectations! A+++.

So I was approved for a loan. They made it seem quick and easy. They approve for unsecured loans. Seem like I was approved but to my supreme they are asking for collateral. Nowhere did I know that I needed to have collateral and now my credit score will drop because of this loan. I just wanted it to consolidate debt. THEY SHOULD MAKE IT KNOWN WHEN APPLYING IT CAN BE UNSECURED AND SECURED LOANS.

I was in the customer service business for many years and the employees at Springleaf are good as any I have ever come across. They worked hard to find a product that worked for me and never pressured me to get things that didn't work for me. They gave me options and if I said no thanks to a product that was the end of it. Would highly recommend the group in Anaheim, CA for anyone looking for a personal loan!

Great and friendly employees. Fast, told me what I needed to bring in, it didn't take long at all. They have a great rate for the type of loan I needed. Thank you.

I was able to apply online. Talked to the Rep on my lunch. The Rep was knowledgeable and easy to understand. This is a much better option than a pay day loan!!

I went for a personal loan, they worked with me over the phone and were very happy to accommodate me with a quick review and response. They made it convenient for me to go sign paperwork during my lunch hour and made it simple for me to complete all docs to get back to work asap. The agent was very professional, courteous and detailed. I walked out with my loan and very satisfied. Thank you.

I applied for a debt consolidation loan online with Springleaf on June 17, 2015 and received an email from them stating that they couldn't do anything as there was a duplicate application within the last 30 days. Then this morning, I received an email from the local branch manager, **, that stated: "We appreciate your interest in Springleaf. Our friendly, professional staff is ready to serve your financial needs in any way we can. Please contact our local office at 1-480-899-2350 at your earliest convenience. We'll be happy to discuss any questions you may have and review our loan programs. We're proud of our personalized services and hope you give us the opportunity to show you what we can do for you. We're here to help you! **, Branch Manager"

I applied for a 5,000 dollar loan, was asked a bunch of questions, then had to send them a lot of documents verifying income, identity etc. Well, they were not prompt in getting back to me after contacting them by email and phone. I thought these places were supposed to work with people that are having financial difficulty. I was denied so ended up getting a loan through my credit union which I should have done to begin with. Don't try and get a loan through Springleaf. I feel like I wasted my time. They now have all this personal information about me which I don't like. What they don't tell you (in the fine print) is that not everyone qualifies.

On June 17, 2015 I applied for a loan in the amount of 5000.00 to consolidate credit cards. After a very short application process I was told that it would take a couple hours to get an answer. Let me state that my credit is poor but as far as my payment history I have a rating of 100% payback. I got a call from Springleaf that my loan request had been denied and that was it no explanation, nothing less was said. After a few minutes I called back and asked why or if I would be receiving a notice of the reason my loan was not funded. I spoke to a young man and was told that it was because of my monthly budget demands and student loans. I ask how you can judge the funding of a loan because of student loans because they are in deferment until December of 2016. I am still attending school, and as far are the budget the consolidation of bills is to get your budget into an amount that is controllable.

I applied online for a loan. I was told I was approved for a $5000 loan. The next day I got a call from **, telling me no problem and asked for more info. After several days of phone calls not being returned, I was told I was unapproved. Very poor customer service. They lie when they say they help those who have low credit scores.

I applied for a personal loan for $7000. The approval came back via the internet for $4000. I thought well $4000 is better than nothing. No sooner did I click off my computer, my telephone was ringing. Her name was **. She was nice, started asking me why I needed the $7000 - I told her. She started asking me if I owned a home, where I worked, what my monthly salary was. After answering all these questions, she told me I would never be approved unless I had a co-signer because my debt to income was too high based on my monthly salary. I then said to her “well it said I was approved for $4000.” She said “that's just based on your credit”, but when factoring in my other bills I would not qualify.

I called the loan office and talked with a loan officer about obtaining a loan. This loan is for Home improvements as well as getting my credit score up. The loan Officer was extremely professional, from her knowledge as well as her attire for the business. I was told I would have an answer in 2 days and was given the green light within that time frame. I would Highly recommend Springleaf Financial for anyone looking to get help with a personal loan and to get back on track. They respect your privacy as well as are courteous when talking to you.

Credit Karma suggested Springleaf and I've read how they help people with low credit scores and I have a 529 but, things on my credit report have a zero balance (paid in full) and I was still denied a loan from them and the hard pull on my credit report will lower my score which is unfortunate. I was in a major car accident and couldn't work and fell behind on everything but now I'm on my feet, working and doing much better. I'm Very disappointed at the false advertisement of them being able to help people with less than perfect credit. They just deny you, even if you are working and can financially afford it. I was looking forward to eliminating all of my remaining debts and proposing to my girlfriend and only having them to pay back. Springleaf was my last hope, Very disappointed!

My experience was great! The customer service from ** was very much appreciated. She handled most everything on her own. I got the whole process done in 1 day. This was money I needed in an emergency family situation. She had to pay off some other loans I had and add them to the new loan I was getting. This was probably hard to do but she did it all within several hours! She showed me and my husband the utmost respect even though he had to sign the paperwork on his lunch break while covered in diesel fuel!

My overall experience with Springleaf was relatively good for the last year and a half but began to deteriorate this year around April. I got a phone call from the Mesquite office and was told that a payment that I made online had returned. I never got any report from my bank that anything had returned and it is almost impossible for a check to return as I have overdraft protection from lines of credit and savings account, Springleaf then charged me a late fee and a return check fee. I was told that the fees were refunded, after complaining to the office staff and talking to the District Manager.

It only aggravates you to apply for a loan. You give out your personal information then you get denied for a loan but now Springleaf has my personal information which to me is not good but my identity was already stolen twice now they have it. This was a waste of time. They want everything personal. For what? It was a waste of time... Never again. Took them like 2 weeks to deny the loan. Wasn't happy at all. Total letdown.

My husband is starting a towing business. He needs a loan, not sure who to trust, I came to ConsumerAffairs, found Springleaf, which they stated that they do New business loans. They called my husband and said “We don't do New Business loans.” :-(

The call back was prompt. The person who handled my account was professional, efficient, polite and knowledgeable. I went for a consolidation and they planned it out for me. When I said I needed to do it this way, she got on the phone with corporate and explained what I needed to do. I waited in the office and came back with the ok. She stayed late for me cause of the time I get off of work. I was pleased and have also recommended them to some of my relatives and friends. Keep up the good work.

I am very happy with my experience at Springleaf Financial!!! The Loan specialist, **, was very professional and courteous!!! I would recommend Springleaf to anyone!!!

Desperate times calls for desperate measures. I applied for a cash advance loan that charges me 130%. Stupid on my end I know. Now I'm looking for someone to help with a lower interest rate and to finance 1800. Credit karma said my odds were good, even having such a low credit score. My credit is not the best but it's a work in progress. As soon as I submitted my request it denied me saying a piece of mail will come in 30 days to notify me. Why apply when you get denied... thought this was my second chance out of this mess. I guess I'll keep saving my pennies to pay the loan I have...

After acquiring a credit line with this company and making a couple of purchases, Springleaf starting taking a set recurring amount of money from my checking account, which is completely understandable. Once the debt was paid, Springleaf continued to take the same amount from my account for two months, again with a ZERO balance. When I called, they said I had to call in and cancel the recurring payment even though the balance had been paid. They said "since you called in to cancel the payment, we will stop the payment and issue you a refund in two weeks." I had the account closed and would never recommend this company to ANYONE. They are nothing more than crooks.

I just want to share about my good satisfaction I had with Springleaf co. when I had to respond to a loan offer that came in the mail. I started the loan application doubting to be approved because for long time I haven't applied for one. I did it online and the next day I was in the local office closing and signing the loan. It was fast, easy and smooth process, and the agent was very helpful and patient to guide me in the whole process. I'm very confident to recommend Springleaf to my family members and friends.

My granddaughter needed to fix her car's engine and her portion of the repair was $1500.00. I appreciate the quick action on your part so she could get her car back so she could work and support her two young daughters.

I applied for personal loan by with my husband and with him alone. We were denied online right away and I am guessing it is the poor credit score. I have read the reviews and people with 560 credit scores or bankruptcies were approved for couple thousand dollar loans. I have 620 and my husband has 590 credit scores and we were denied for 1000 dollars!! This company is supposed to help people with low credit scores and help build credit and obviously they don't help! They simply reject some people unfairly. They deny you and their hard inquiry will lower your credit score. Don't apply unless you have good credit, then why would I need them???

I called Springleaf. Did the loan application. They called an hour later with approval. Pay off kinda high. But I would still recommend them to anyone in need of a good company to get a loan. Their staff is real friendly and knowledgeable of the loan process involved in making a personal loan to the consumer. I did not any problem getting my loan. I am very happy with the loan process.

Though they were not able to give me the full amount I requested, what they did give me was very helpful in consolidating my debt. ** at the Thornton branch was very pleasant to work with and extremely helpful and friendly. I definitely recommend Springleaf to anyone looking for financial help.

I applied online and received approved status but when I called the office I had to go through repetitive process and then told that I needed a cosigner. That was quite a hassle to have to go through double steps to get nothing.

I was quite anxious to work with your organization. My loan request was denied. However a different loan company helped us. I am disappointed in Springleaf. They lost really good customers.

Put the application in, ran a hard report, said I qualified for 5000.00. Called on Monday, said they would call me back later that day. By Thursday, no return call from them, (not professional), so I call them back. Said the lady I talk to on Monday had left for the week. Then, after waiting for 3 days only to find out I DID NOT qualify. Said I needed a co-signer. Not happy with Springleaf. I'll take my business somewhere else that doesn't make you feel like a bum, because that's how they make you feel. BEWARE!!!

I don't understand, you get approved online. Go over your credit report as if you were doing a background investigation. Turn in your documents the next day to only get disapproved. That makes no sense at all, if the credit report was already reviewed. What a waste of time.

I was very pleased with the loan I had received from Springleaf. I wasn't aware that they was formerly American General. I had two loans with them before (second mortgage and now personal loan). The people in the office was very nice and helpful each time. I will recommend this company to everyone.

They were very helpful and friendly with our loan process. Will definitely be back and will refer a friend to them.

Valerie called from the executives customer care center and apologized about my situation and offered assistance. I appreciate her compassion and understanding. Thank you Valerie.

I got approved online for $7500 and got the email saying I was approved. After I called them to see what the terms of the loan were - ** and ** asked me about 20 probing questions about my monthly expenditures and then said I was NOT APPROVED BY UNDERWRITING. So BEWARE, being "approved" online may not be true!!!

I recently had gone through a divorce and needed to look at a loan to buy a car. My credit is poor because of my divorce and I got brochures from Springleaf saying how they help people in these situations. I read all the research I could about the company and decided to dive into an application to get automatically rejected. It really makes people feel down and worthless when you beg for their business and when those capable people are willing to form a relationship get denied automatically. Thanks, Springleaf.

I just wanted to say that Springleaf loan company in Muskogee Oklahoma is one of the best loan companies I have experienced in a long while and that I recommend them to anyone whom needs financial help. Friendly and prompt 5 stars!

I received a brochure in the mail, and of course I was very skeptical. However, I had made inquiries at other institutions and figured Why not, what did I have to lose? I'm so glad I did. I filled out the application online and got an email response within five minutes. I then called the office and was a little concerned because although the email said I had been approved the representative sounded as though it was a pre-approval. She was very polite and walked me through each step and thoroughly explained everything. When I went into the office everyone made me feel very comfortable, and the whole process took about 30 minutes. I had filled out the application for 5,000. However, the email stated that I had been approved for 2,900. I ended up getting the 5,000 I wanted and with monthly payments I could afford. I would recommend Springleaf to anyone.

After my mom passed, I needed to find a financial lifeline and I found it thru SPRINGLEAF. My local office and rep were and are helpful. The loan was explained fully and I was given all the options available to me. I have referred family and friends.

Springleaf has sent me more than one offer in the past, and I have always tossed them, thinking that they were a company looking to prey upon consumers with less than perfect credit. After receiving the most recent offer, and doing some research, I decided that it sounded like a good idea. The interest seemed high, however I expected it to be so. My ex-husband opened up numerous accounts before our divorce was final and without my knowledge, seeking to destroy my credit. I have judgments against him for all of the amounts owed, however he can pay if and when he feels like it - leaving my only recourse to spend more money going back to court, and most likely having the same end result.

I don't understand this loan company. They send me offers all the time. I take the time to fill out my loan papers. Lo and behold they always deny me. I wish they would stop sending me offers if they already know they are not going to accept it. It's all just a waste of time.

Really?? The reason for termination or credit denial was that my credit application was incomplete?? Did somebody try to call me?? NO... after I made my application online in Feb. 2015... no answer till march 9 2015 when I received letter from Springleaf Financial... a statement of credit denial, termination, or change notice: 1-PRINCIPAL REASON FOR CREDIT DENIAL, TERMINATION, OR CHANGE NOTICE: This section must be completed in all instances; Credit application incomplete. Why nobody called me?? And now I did another application... I'm waiting. My credit score is today: 707. I'm new in USA (since 2013) with new credit. Never had loans, mortgage, etc and on my 2 credit card, I'm always on time with payments so... but one in all, I'm very disappointed with Springleaf Financial...

I have been paying on a 10,000 loan for 9 years, the balance is now 7,500. They put my loan as a second mortgage with 13.80 interest and tell me that's the lowest they can go. I tried to work things out and settle but they said the director didn't approve it. Before they had actually called me back, I filed a BBB complaint. So a few days into conversing with them to come up with a solution, the executive office told me I filed a BBB complaint so they can no longer talk to me. I have a witness, this is unjust. And to make it worse, they must be paying BBB under the table because they haven't responded to the complaint on BBB website for 3 weeks. The point of BBB is to help and what type of company shuts you down after contacting the BBB? A predatory one.

I'm happy with Springleaf for what they loan me at my time of need. I hope that we can do business again in the future.

This business really cares about you as a customer. I wanted to purchase a RV out of town. They worked with me and the seller to make sure we could get into it right away so the seller did not have to wait or sell to anyone else. I worked with 2 branches and it was fluid. They care to help you get what you want and work with you. They did not have to work so hard or stay in contact so often. I was in contact with them from start to end. ** even called to make sure we made it home ok as the RV was 120 miles away.

I received an offer for a consumer loan through the US Postal Service. We made original contact through their Internet website. Shortly afterward the manager of the local office contacted me and provided detailed information for the application process. She made an appointment with me that same afternoon and processed our application. The loan was approved and a check generated right away. This loan generated the funds necessary to consolidate our credit card debt.

I contacted my nearest location after doing online application. Was contacted, told what items to bring, and how much was I seeking. I was offered more than I was asking. Had not a mistake had been made on my behalf, could have received twice as much. I have never gone through but one major lending company for a small loan and Springleaf Fin. out-shined them by far. The company is GREAT, there was no hassle - just straight to the business at hand. Where were you guys years ago? So sorry I'm just hearing about you, but perfect timing is everything. Thanks so much for your service and your professionalism.

I applied for a personal loan online. I have poor credit. I received an email that I was approved for what I requested. I called this morning and talked to **. She told me to send information about my wages and my wife's wages. Then they called and said that they would needed a copy of my vehicle information. All the while with a friendly helpful attitude. As I started to gather the vehicle information, I received a call from **. He was extremely rude and began berating me about the whys of hows of my bad credit.

I owe Springleaf 1,300.00, right? And I had the need of 500, amount they approved to lend me. When I went to pick up the money, I asked how much my debt was going to be. The amount went up over 3,500.00. Mad about the situation I ask, "Why, why that much?" He replied was, "The Government applied those rules." I know many of this places broke city ordinances in the way they lend money to people in great need. I know the City or Government have to check on this kind of business and how they operate. I think they already took too much money from one loan of 2,000 that I am paying almost 4,000.00 for that loan. I think it's time to wake up an Investigation.

I lost my job and I called them as soon as it happened. I also told them that I had applied at another plant and would notify them as soon as I was hired. I had to go through three interviews. When I spoke with them at first they said they would work with me on this matter and so they have called every week to keep in touch to see when I was going to start work again. I told them I had gone through the final interview and I was waiting. I then was told and this isn't the first time they have said this to me. That if I didn't pay something my bike would come take my bike they are financing.

Fast and easy... Great customer service.

I received great customer service and a wonderful lending experience with Springleaf. They were patient, courteous, and overall I felt great about the whole lending process. I was able to pay off my car and receive a loan at the same time.

I completely appreciate all of the help and hard work that was endured to get us a loan that we desperately needed! I would recommend Springleaf to anyone that is looking for a small loan. Thank you Springleaf for all of your help, everyone was very friendly, genuine, and took an interest in doing the best they could for us! God Bless!

I was in need of acquiring a consolidation type loan and when I contacted Springleaf Financial they not only advised me on what to include in my request but showed me the best options to get the most out of what I was trying to accomplish. Without their expert advise I would not be enjoying the fruits of our labor. They were very courteous, knowledgeable and caring for my situation. I thank them.

I have been very pleased and satisfied with the service I have received over the years with Springleaf. They have helped me in the time of need when I could not meet a demand.

As everyone says, the employees are great. Of course they're great, they're about to bleed you dry. I recommend only going here if you're desperate. My credit wasn't even that bad and after 12 payments my principal only went down $300. This place is a joke and unless you have no options, I'd go somewhere else.

Springleaf Financial was quick and extremely helpful with getting me the loan I needed. Would highly recommend it!!

Entered office and presented information and car title for a loan to satisfy an emergency. Left and some time later that day received a call telling me we were approved and to come in and sign the papers. Took the check to the bank for deposit, paid bills due the following day. This moved along very smoothly and all of our needs were met without any problems. Nice to know there are still folks out there that render excellent service. Thank you very much.

I recently applied for a loan with Springleaf and found the experience to be quick and painless. So often, the loan process can be degrading and down right depressing. I was surprised when I worked with the Springleaf professionals. I was treated with kindness and professionalism. I came in late in the day and was concerned about getting through the process and getting the check to the bank. The representative had my loan processed and a check in my hand in under 20 minutes. I highly recommend Springleaf for your next borrowing needs.

After a few months of husband retiring, selling our home, moving from east to west coast, I overlooked a payment. But as I always pay payments ahead of the due date. My August payment (I overlooked) was paid by the September payment, which came in on the 5th of the month, DUE DATE the 8th. So Springleaf applied that to the August (2014) payment. GREAT! Then when the mail caught up with me before the end of SEPTEMBER (2014). I discovered what I did, spoke with them and made the payment for the amount they requested - $862 and some cents. Which they received and credited on September 30, 2014. BUT THE PROBLEM... according to them all the monies were not FUNDED CORRECTLY. A portion to the September 2014 bill, a portion to the interest causing the payment to be late (but not 30 days late), and the final amount being the OCTOBER 2014 PAYMENT. Great. So I thought.

So I got a letter in the mail saying I was pre-approved for 5250 so obviously I was interested in consolidating some of my debts. What got me angry is them trying to dictate what I pay off with the loan. I'm pretty sure by law they have no right do such a thing. I should be able to pay off what I see fit with the money because either way I'm still paying them. I had one delinquency from 3 years prior so I'm pretty sure I can handle it. I just don't understand why they would force me to pay certain bills rather than the ones that are nuisances. Needless to say I don't find that I would ever suggest anyone else doing business with Springleaf.

I appreciate the staff at Springleaf for their professionalism and kindness in helping us with our financial needs. I would recommend them to people who need short or long term financial needs.

The loan officer that contacted me and diligently worked with me was very courteous and worked effectively to make sure I was serviced quickly and with acceptable results. Even though I didn't qualify for as much as I wanted, I did qualify for a loan that met 2/3rds of my need.

I talked over the phone with the agent. He was very pleasant and helpful. He guided me every step of the way and let me know all my options. I set up an appointment to go speak with him in person. Everything was laid out there for me when I arrived. No wait period or anything. I walked out that day with my check. It was quick easy and done under the greatest of friendliness I have every received. Springleaf has the best customer service I have seen for a long time.

Very helpful. They went out of their way to help me get a loan.

I first got an e-mail from them. I called and they were very helpful. I went there to fill out the paper work and they are a people person. I had a good experience with them.

My account was bought out from Household Finance Company. After looking at our account and figuring we borrowed about 7k and still had 5k on the loan from 6 or 7 years ago we decided to move it to a low interest credit card. After paying the account off the company still direct debited my account after it was paid off. I was told to fax in the direct debit from my account and they would expedite the refund. I called back a few days later after receiving a $35 check where theh over drafted my bill pay account. I was told the draft would be returned in the next few days, that it takes 10 days to processes.

Changed my interest rate at the last moment, twisted my arm to buy insurance then wouldn't honor it when I went off work on disability. Refuses to work with me on payments, don't answer phones, don't return phone calls.

I originally borrowed from Household Finance and Springleaf bought or assumed the loan. With hhf we had doubled our payment for a couple years and the principal never dropped compared to amount paid. When I then tried to increase with Springleaf, even spoke directly with them and they said paying the loan early was a good idea. Good idea for them. They put all the money to interest or future payments. Do not use them unless you want an anchor forever. I think the positive comments are either new customers who don't realize what they got or the company makes fake positive posts. Beware is all I can say. Spent 1000's$ in interest that was supposed to go to principal. Just my .02$ Springleaf got the rest.

Very nice and helpful employees and easy to deal with, thanks and will tell family and friends about Springleaf.

I took out a loan for $5,000.00, two months into my loan my job cut my pay. My wife and I advised the people at the loan store of our dilemma. When I asked what can be done due to my loss of pay they said they would "redo" my loan or provide some kind of payment arrangement. I arrived to find that they would not redo my loan and no arrangement was available. Springleaf withdrew money from my account without my permission days later. I cancelled my bank account so they could not withdraw anymore funds.

Springleaf thus far has been great! The representative who serviced my loan application and approval was exceptionally professional, kind, courteous, knowledgeable, friendly, articulate and speedy! I was in and out of office in less than 20 minutes. I am glad I can pay loan online and set up account online on their website.

One of the most pleasant, prompt and professional experiences I have ever had in obtaining a loan. Personnel here at the Victorville, CA branch are great. Thanks **!

I got a small car loan out from Springleaf. Under $4k. I made 3 payments of about $200 each and then wanted to pay my loan off. I called ** at the Crest Hill location and he told me that they pay off was only $30 less than the initial amount I took out. So where did the $600 worth of payments I made go? TO FRONT LOADING INTEREST. THIS IS THE SCAM PEOPLE. They take all of your initial payments and pocket it until get to the balance owed. DO NOT USE THEM. I asked ** about this and he LIED to me. He told me that I could make 6 payments and get my credit up then pay it off. When I asked him about the bad advice he said "sorry hunny this is how we make our money." Spring Leaf is one of those horrible "Payday Loan" places with a green wrapper. Don't do it!!

I wanted to pay off a few bills, so with a friends' advise we both applied to see if we would be accepted for a loan. With fair credit score, I was accepted to my amazement. So I paid off two bills and did some home repairs. A-plus.

Thank you Springleaf for your fast and professional service. I applied for a loan and got approved the same day. Signed the loan agreement the following day. I will highly recommend you to friends and family.

I would recommend Springleaf to friends and family because they are very professional and when I spoke on the phone and when I went in their office.

Received a letter in the mail saying I was pre-approved for a loan. We to apply and they turned me down. They say they are here to help and they are not. It is FALSE.

When I contacted Springleaf Financial I didn't think I would have a chance of getting a loan. My credit is not that good right now and I am struggling to re-establish it. When I explained what I needed the money for, they went to work on getting it for me. I have no idea what they did but my loan was approved within 24 hours. Needless to say I am not only grateful but feel like I have acquired a new friend and business that I can rely on. Totally love everyone at the Springleaf Office.

As far as I'm concerned, this is the best by far personal loan company around. My customer service rep, **, kept in contact, was kind and professional, and got the work done that needed to be done in order to expedite my loan. I'm very happy with the online support as well, and tracking my loan online and making online payments is very important to me. The people who contacted me were very kind, and I can't tell you how much kindness matters no matter who you're asking for a loan! This is a top rate company with an obviously good set of core values and I would recommend it to anyone who needs assistance. Thank you!

I had a very pleasant experience with Springleaf Financial. I would recommend them to anyone looking for a personal loan. I like the fact that you can set up an account online and access your loan information and make payments online. Once you establish a loan in person, you can request loans online and have them directly deposited into your checking account. I am looking forward to doing business with them again.

I was impressed with the speed and accuracy of your personnel and the friendly service that was provided to me. I will definitely be referring my friends to you.

Springleaf Financial needs to be investigated for predatory lending. When a financial institution charges 30%-35% for a loan, this is obviously a loan no one can afford; especially people of color and those with bad or no credit. This is taking advantage of consumers, for sure!

After a two-month search for a personal loan for debts and emergencies I found Springleaf Financial via the AmOne Loan Matching Team. After applying I was approved within 7 business days. Upon my first visit I walked out with a check for over $2,000 and my account was funded within 24 hours! The service was fast and the representative was knowledgeable. I recommend this company to anyone seeking additional capital!

I was very happy with my loan process. The agents were great and handled each step with great care and speed. Checks sent to places needed promptly. Great pleasant people.

Couple of days ago I've applied for a personal loan online and received an approval from Springleaf with a condition to bring in most recent income verification. Well without any concerns about my income I was ready to heading until I get a call from the San Fernando branch to verify my info and have me come in. Now after **, the loan agent on the phone asked about my job status and income information, asked me to provide me with my car information and title of my car. Pretty much in a very deceiving way trying to qualify me for an auto title loan. That's where I knew that I just wasted my time.

Very knowledgeable and friendly representative. I would recommend this company to a family member or friend. They met all my loan needs very promptly.

When I had nowhere to turn, ** at the Tannersville, PA office gave me a loan within minutes. I was blown away!! Having lost a lucrative job in 2013 after 16 years and reduced to part time work and social security income, I found myself in a difficult financial situation. He trusted me and gave me a loan. I am so grateful to him. Thank you, ** !

I called this company on Monday when I received a pre-qualified secured loan offer in the mail. The lady asked me all my personal information then pulled my credit. She told me that I met the criteria and said that someone would be calling me shortly to go over the loan. She gave me a number to call in case they did not get in touch with me. I called it today and it's a number to some sports shop! I'm a bit upset as this company has all my personal information now and I'm starting to think it's a bogus company!!!!