OneMain Financial Reviews

I talked over the phone with the agent. He was very pleasant and helpful. He guided me every step of the way and let me know all my options. I set up an appointment to go speak with him in person. Everything was laid out there for me when I arrived. No wait period or anything. I walked out that day with my check. It was quick easy and done under the greatest of friendliness I have every received. Springleaf has the best customer service I have seen for a long time.

Very helpful. They went out of their way to help me get a loan.

I first got an e-mail from them. I called and they were very helpful. I went there to fill out the paper work and they are a people person. I had a good experience with them.

My account was bought out from Household Finance Company. After looking at our account and figuring we borrowed about 7k and still had 5k on the loan from 6 or 7 years ago we decided to move it to a low interest credit card. After paying the account off the company still direct debited my account after it was paid off. I was told to fax in the direct debit from my account and they would expedite the refund. I called back a few days later after receiving a $35 check where theh over drafted my bill pay account. I was told the draft would be returned in the next few days, that it takes 10 days to processes.

Changed my interest rate at the last moment, twisted my arm to buy insurance then wouldn't honor it when I went off work on disability. Refuses to work with me on payments, don't answer phones, don't return phone calls.

I originally borrowed from Household Finance and Springleaf bought or assumed the loan. With hhf we had doubled our payment for a couple years and the principal never dropped compared to amount paid. When I then tried to increase with Springleaf, even spoke directly with them and they said paying the loan early was a good idea. Good idea for them. They put all the money to interest or future payments. Do not use them unless you want an anchor forever. I think the positive comments are either new customers who don't realize what they got or the company makes fake positive posts. Beware is all I can say. Spent 1000's$ in interest that was supposed to go to principal. Just my .02$ Springleaf got the rest.

Very nice and helpful employees and easy to deal with, thanks and will tell family and friends about Springleaf.

I took out a loan for $5,000.00, two months into my loan my job cut my pay. My wife and I advised the people at the loan store of our dilemma. When I asked what can be done due to my loss of pay they said they would "redo" my loan or provide some kind of payment arrangement. I arrived to find that they would not redo my loan and no arrangement was available. Springleaf withdrew money from my account without my permission days later. I cancelled my bank account so they could not withdraw anymore funds.

Springleaf thus far has been great! The representative who serviced my loan application and approval was exceptionally professional, kind, courteous, knowledgeable, friendly, articulate and speedy! I was in and out of office in less than 20 minutes. I am glad I can pay loan online and set up account online on their website.

One of the most pleasant, prompt and professional experiences I have ever had in obtaining a loan. Personnel here at the Victorville, CA branch are great. Thanks **!

I got a small car loan out from Springleaf. Under $4k. I made 3 payments of about $200 each and then wanted to pay my loan off. I called ** at the Crest Hill location and he told me that they pay off was only $30 less than the initial amount I took out. So where did the $600 worth of payments I made go? TO FRONT LOADING INTEREST. THIS IS THE SCAM PEOPLE. They take all of your initial payments and pocket it until get to the balance owed. DO NOT USE THEM. I asked ** about this and he LIED to me. He told me that I could make 6 payments and get my credit up then pay it off. When I asked him about the bad advice he said "sorry hunny this is how we make our money." Spring Leaf is one of those horrible "Payday Loan" places with a green wrapper. Don't do it!!

I wanted to pay off a few bills, so with a friends' advise we both applied to see if we would be accepted for a loan. With fair credit score, I was accepted to my amazement. So I paid off two bills and did some home repairs. A-plus.

Thank you Springleaf for your fast and professional service. I applied for a loan and got approved the same day. Signed the loan agreement the following day. I will highly recommend you to friends and family.

I would recommend Springleaf to friends and family because they are very professional and when I spoke on the phone and when I went in their office.

Received a letter in the mail saying I was pre-approved for a loan. We to apply and they turned me down. They say they are here to help and they are not. It is FALSE.

When I contacted Springleaf Financial I didn't think I would have a chance of getting a loan. My credit is not that good right now and I am struggling to re-establish it. When I explained what I needed the money for, they went to work on getting it for me. I have no idea what they did but my loan was approved within 24 hours. Needless to say I am not only grateful but feel like I have acquired a new friend and business that I can rely on. Totally love everyone at the Springleaf Office.

As far as I'm concerned, this is the best by far personal loan company around. My customer service rep, **, kept in contact, was kind and professional, and got the work done that needed to be done in order to expedite my loan. I'm very happy with the online support as well, and tracking my loan online and making online payments is very important to me. The people who contacted me were very kind, and I can't tell you how much kindness matters no matter who you're asking for a loan! This is a top rate company with an obviously good set of core values and I would recommend it to anyone who needs assistance. Thank you!

I had a very pleasant experience with Springleaf Financial. I would recommend them to anyone looking for a personal loan. I like the fact that you can set up an account online and access your loan information and make payments online. Once you establish a loan in person, you can request loans online and have them directly deposited into your checking account. I am looking forward to doing business with them again.

I was impressed with the speed and accuracy of your personnel and the friendly service that was provided to me. I will definitely be referring my friends to you.

Springleaf Financial needs to be investigated for predatory lending. When a financial institution charges 30%-35% for a loan, this is obviously a loan no one can afford; especially people of color and those with bad or no credit. This is taking advantage of consumers, for sure!

After a two-month search for a personal loan for debts and emergencies I found Springleaf Financial via the AmOne Loan Matching Team. After applying I was approved within 7 business days. Upon my first visit I walked out with a check for over $2,000 and my account was funded within 24 hours! The service was fast and the representative was knowledgeable. I recommend this company to anyone seeking additional capital!

I was very happy with my loan process. The agents were great and handled each step with great care and speed. Checks sent to places needed promptly. Great pleasant people.

Couple of days ago I've applied for a personal loan online and received an approval from Springleaf with a condition to bring in most recent income verification. Well without any concerns about my income I was ready to heading until I get a call from the San Fernando branch to verify my info and have me come in. Now after **, the loan agent on the phone asked about my job status and income information, asked me to provide me with my car information and title of my car. Pretty much in a very deceiving way trying to qualify me for an auto title loan. That's where I knew that I just wasted my time.

Very knowledgeable and friendly representative. I would recommend this company to a family member or friend. They met all my loan needs very promptly.

When I had nowhere to turn, ** at the Tannersville, PA office gave me a loan within minutes. I was blown away!! Having lost a lucrative job in 2013 after 16 years and reduced to part time work and social security income, I found myself in a difficult financial situation. He trusted me and gave me a loan. I am so grateful to him. Thank you, ** !

I called this company on Monday when I received a pre-qualified secured loan offer in the mail. The lady asked me all my personal information then pulled my credit. She told me that I met the criteria and said that someone would be calling me shortly to go over the loan. She gave me a number to call in case they did not get in touch with me. I called it today and it's a number to some sports shop! I'm a bit upset as this company has all my personal information now and I'm starting to think it's a bogus company!!!!

I have to comment on the customer service. The representative was very courteous and had a pleasing personality as they explained what Springleaf had to offer. Which is very pleasing compared to some responses from other business experiences I have had.

** at Lexington was wonderful. I explained my situation to her and she worked hard to get me the loan I needed. Thank God for Springleaf and their associates for making this the most pleasant experience. I will be a client and search nowhere else anytime I need any extra cash.

I applied for a loan on 2/24/2014 and was denied. On 1/25/2015 they pulled my credit report again! I would want a loan from you people now for sure!!! Stop pulling my credit!!!

I applied for a loan with Springleaf Financial Services and was approved. The loan officer was very pleasant and he clearly explained the loan details to me. I recommend this company to anyone who is looking for a loan.

Being an old retired fellow and living on my retirement benefits it's almost impossible to get even a small loan when an emergency situation comes up but Springleaf accomplished it. The staff was so helpful and friendly. Thank you Springleaf.

Springleaf Financial was able to provide my family and I with the funds needed to pay off outrageous loans that had extremely high interest rates. By offering us the amount of money needed for pay offs, they helped us decrease the interest rate more than 50%. Now we have one payment instead of three. This gives my family and I peace of mind and a less financially stressed life. The staff was great and very helpful. Thanks Springleaf!

Our rep was very helpful in our decision making for our loan which will greatly help us for our remodeling projects and this will help us to further our credit standings. She was very good at what she does by explaining all of our options. We would highly recommend to all of our friends to contact Springleaf.

My experience has been horrible. I obtained a loan from Beneficial in 2004 with monthly payments at $178. I became so angry when I realized the principal had not decreased with more than 10 years of payments! My balance was never reduced due to the extremely high interest rate. I was laid off and became extremely behind with this account. I applied for a loan modification by submitting the required documents. After a number of phone calls, letters, lost paperwork, I was denied. I was denied because my debt ratio exceeds my income. To date, they have done nothing to assist me in becoming current nor assist me with the unusually high payments. From my estimate, I have paid over $20,000 and my balance has not changed! Springleaf is more concerned with its revenue!

The service I got obtaining my loan was top notch. And they were there for me when nobody else was. My bills are paid. I'm taking my wife on vacation this year. This loan set my mind at ease. I would recommend Springleaf to anyone in need of financial relief!

Springleaf took into account my equity and offered an affordable loan that I could pay off debts and reduce my overall payments. This will help me to make needed repairs on my home and save me money in the long run.

We took out a loan through them. Our payments were sometimes late, but we still paid. They decided that wasn't good enough. They froze our bank account. We spoke to their lawyer and offered to have a reasonable amount garnished from our checks and Springleaf wanted no part of that. They instead court ordered a large amount of garnishment each week... so much that we won't be able to pay all of our bills. I don't recommend anyone go here for financial help. You'll regret it. We do.

I recently applied online and was approved for a loan. I was then contacted by a Springleaf representative informing me to provide proper documents to secure loan. I took documents he asked for but when I got there he then asked me several other questions. I assumed this establishment was based on your credit rating but rep then asked for the title to my vehicle. I immediately refused then walked out. This place should be called Springleaf title loan because that's all it appears to be. Waste of time in my opinion.

Springleaf is quick and professional with helping fulfill your needs. Everything is disclosed and they give you options.

I am very pleased to do business with Springleaf. They are very professional and is willing to help anyway that they can. I will continue to do business with them and hopefully will be able to refer many more to them. I like all the additional protection you get for a small fee. DEFINITELY WILL NOT GET THIS KIND OF TREATMENT ANYWHERE ELSE.

Definitely recommend Springleaf for anyone that needs a little financial boost!! I don't think the payment is high and the customer service is outstanding. ** worked great with us. Helped us pay off a very high interest loan. And had extra cash to get ahead!! I've already recommended them to others!!

Springleaf Financial was very professional and upfront with all fees associated with my loan. It was a real joy working with ** and the rest of the staff. I highly recommend this institution.

I would definitely recommend Springleaf Financial. The staff were friendly, helpful & efficient. I had my Loan in no time at all. And the payments are affordable.

In 2008, my parents took out a loan for my son - $12,000 - and our minimum payment was $181.00 but we decided to pay $245.00 a month, thinking the more we pay, the faster this account will be paid off. Well as of today 03/26/2015, the balance is still $11,700.00. It is such a shame, my parents never realized that they were being charge 24% of interest. So when we make a 245.00, only a few dollars goes to the principle, so we have paid out $17,670 and still owing this company $11,700. When does it end? We will never get this paid off. It will take 20 years. How can companies get away with this? There has to be an end like car loans, how they give you a certain amount of time to pay off a car, you don't just keep paying that company. My parents are elderly and this company is taking advantage of them. Shame on you guys.

Great customer service. Received a good amount to take care of my vehicle repair along with refinance it. Really was fast and easy.

My first experience was very friendly and professional. I received the exact amount I requested.

Springleaf was fair and honest. The manager at the Temecula, CA office, ** was extremely helpful and ** was also very helpful and knowledgeable. I had one loan with CashCall and one with Rise that they paid off and I feel as if I had a huge burden lifted from myself. THANK YOU SPRINGLEAF!!

I would highly recommend Springleaf. The staff was very friendly and very helpful. They explained everything very well to my husband and I. They met our loan needs with great repayment options.

We are extremely pleased with the high level of professional service and the positive and encouraging attitude of our loan officer! After closing a business that beat up our credit, we were 'gun shy' about trying to borrow any money. During a recent auto purchase, we were made to feel like second-class citizens by the bank and the F&I person. Springleaf treated us with respect and dignity!! Thank you!! They understood our need and offered a solution. Our loan processed quickly, without hiccups or any hassle. We definitely recommend Springleaf as the best place to shop when in need of a top quality finance company!

This was the easiest, best loan we ever applied for. Everyone was always pleasant and very helpful. If I ever need a quick personal loan again, this would be the company I would go to.

I took out a loan in 2005 for $12,000. I should have looked at the fine print, 28% interest, and prepayment penalties. Ten years later of payments of nearly $300 a month and I owe $10,100 and my pay off amount is $10,800!!!! I have called willing to settle this account but they will not take less than much more than I have. Borrower's beware. This high interest and high pay off should be illegal. Writing my Congressman next!

I would recommend Springleaf to anyone who is in need of a loan for consolidation or just to have cash to work with. The staff is most courteous and pleasant to deal with. I give them two thumbs up.

The staff was nice and very friendly. I was given all information I needed so there were really no questions I needed to ask before I signed my loan papers. I took the insurance as a peace of mind, but it was no pressure from agent. Thanks again SL!!

I was desperate when I went in for help. I felt blessed by their kind helpfulness.

Your loan agent (**) at your Festus, MO office was very polite and professional. She made sure to take the time to explain everything to me so I was clear on how my loan worked. I was very pleased with my whole experience.

This was a pleasant transaction in a time when I needed to take out a loan for car repairs. The manager was very courteous and pleasant and of the utmost professionalism. I wouldn't hesitate to recommend this company and, in fact, have done so with a relative.

From the time I contacted them till the day I received my loan the staff at the office were very polite and treated me with the utmost respect. I received my loan in a timely manner, would definitely use them again.

I got an ad in the mail and the wife and I decided to apply for a small loan. I applied online and was approved very quickly. I called and spoke with a very friendly person and we made an appointment to come down. He went through all the paperwork and everything I needed to know. Twice in some parts because I was dumbfounded by how smooth everything was going. I very pleased to have met this guy and he made the whole thing fun. I recommend Springleaf to anyone. These people are professional and are pleasant to deal with.

Don't believe the letter you receive - or be sure to read the legal mumbo-jumbo. I detest loan companies that build false hopes for potential customers, and looking at other reviews, most probably is best I did not get approved. The claim is $4250.00 for $153.67/month at 25.37%. This is only bait for those who have poor credit and have to accept this, as who in their right mind would pay this interest. For those of you who just don't pay your bills and have bad credit- tough. For those of you who do your best and have had credit issues due to the failing health and imminent loss of loved ones you do your best to take care of, at the cost of anything-including medical care, medication, and to make the short times left of their lives more comfortable, at whatever cost, you understand. Just don't fall for it, do your best, and take care of those around you. Thank you.

I have had nothing but excellent customer service experiences with Springleaf Financial and this is my second time obtaining financing from them (I was originally an American General Finance customer). The loan qualification process was quick and professional and the representatives are very pleasant to work with. I would highly recommend this company to others who are looking for quick and efficient financing alternatives.

I have used Springleaf since 2009 for various loans. Everything has always been smooth with the loan and everyone has always been very friendly. I sent my daughter to Springleaf for her first used car auto loan and everything went great and she is happy also.

I had the best experience with Springleaf. I was very impressed with how fast I got a check to help me and they made me feel so comfortable. And I would highly recommend anyone to go there for a loan.

Very professional, courteous and knowledgeable. Would recommend Springleaf to family and friends when need money on the go. Springleaf was there for me- did not receive what I really expected but they put me on the correct path, open their doors to me with open arms.

I have contacted Springleaf Financial in regards to a bad experience I had with them to see what type of resolution that we can work out. I am several payments behind on my loan. I have been working per diem at my current job since November 2014. As of this month I will be going to regular full-time. Last Tuesday March 3rd I sent an email to the executive of customer care. I hadn't received any type of reply to my email. So on the 7th of March I sent a follow-up email to find out if they had received the previous email.

I was treated with respect and caring. Everyone in the office were very professional and quickly helped me with my loan and explained everything very well. Thank you especially **. I will recommend Springleaf to any of my friends or family needing some financial assistance.

This institution made it very easy for to get a personal loan. I applied online and was given the approval the next day because it was on a weekend when I applied. The next day someone called me back and said I was approved for the whole amount which was $4,000! All I did was go in and signed paperwork and took my check stubs and other paperwork which they required. Overall my experience was great. I do have to say that the interest is kind of high but I only need the money for a few months and since there isn't any penalties or interest if I pay early - it works for me. I would definitely recommend this place only for emergencies and if you are able to pay the loan back soon. Good luck with your loan needs.

Normally I haven't had any problems with this branch. Up until recently, everything has been pretty professional. Calling someone a liar and being argumentative isn't the way to do business especially when the payment cleared the bank the day of your call.

I applied online and then a customer service rep called immediately. They had me approved for exactly what I needed and it was done within one day. I could not have asked for a more friendly group of employees. They were so helpful and spot on. I will recommend all my friends to them in the future.

The staff was very friendly and took the time to hear me out on my past troubles. Helped me pay my credit cards and gave me the personal loan I needed on top of that. I strongly recommend Springleaf Financial Services.

My wife and I live on SSI Disability alone. Over the past two months our 16 year old car developed both muffler and brake issues. I tried everything to raise the money to get our car, which we depend on completely, repaired. I got practically nothing from a GoFundMe campaign and had no one to borrow the money from. Springleaf had sent me informational letters before, but when the most recent marketing brochure came from Springleaf, I decided to give it a try. I applied online at 1 am on a weekday and had the money I needed within 14 hours.

Preapproved for a loan last week and called to find out where to send my documents. The customer service agent has not returned my call after submitting my paperwork. I called and was told they need proof that a car that is not in my name is up to date on payments. It all seemed so streamlined and easy until now. I will have to look into another company.

I will never use Springleaf again! Last year, my wife and I got a personal loan for $2,000 and our payments were $175 a month, which in a few months went down to $134. However we were told that paying more than the amount due the extra would go to our principal loan amount, so we continued to pay $175 even though each bill we got was for $134. Then in December, I called to get a payoff quote in which I was told it would be $2,300. $300 more than my original loan amount but fine I wanted to get it taken care of in a couple months so I continued my $175 payment for 2 months.

My husband and I applied for a loan with Springleaf Financial last month. We used the office out of Muskogee, OK after our app was accepted online. My husband and I were looking to rebuild our credit after divorces, but instead, we got 2 hard credit inquiries on both of our credit reports. We own our home and 3 trucks that are paid for, and some how we were denied even after being told the manager had approved it. Bad mistake on our part. Would stay away from that place.

I got a loan from Springleaf. I had in the past received high rate loans from payday type loans paid them off no problem. I was going along fine with the super high interest payments and terms of this loan, but after nearly a year I had an emergency and spoke with a representative at the local branch inquiring if they had a grace period, so I could adjust bills according to my emergency. She said, "No, but what we could do is readjust the loan so you can skip this one payment." She was so seemingly sweet and understanding. I asked her several times, “This will not change anything on the loan will it? It’ll just add one more month to the loan?” I got over and over again from her, "Oh yes everything will be exactly the same. This is just so we can help you out." So I went ahead and "adjusted" so I would not have to worry about that one month.

I am happy that I was able to get the loan with my lack of credit history even if it wasn't the amount I requested, I completely understand. Customer service was very polite and professional although at times it was difficult to get a status/return call during the process. They had a difficult time pulling my wife's credit report because they kept spelling her name wrong even though I had spelled it for them several times and issued copies of her driver's license, SS card, etc. with her name spelled correctly. This incident almost caused their fraud software to fail which would eliminated chances for the loan all together. Also, in my opinion, the amount of paperwork needed for this small loan seemed to be overkill. I didn't need that much paperwork for my much bigger car loan. Minus these few minor things, all in all I'm pretty happy with my experience so far and appreciate the opportunity to help build my credit history.

Bottom line: 7 months of on-time payments and I went to payoff the loan with my tax check and found I had paid off almost nothing on my principal. Their pencil-** methods of accounting make it impossible to discern how much you're being ripped off. They talk to you in terms of what you WOULD owe if your loan went to full term, and 'rebate' what interest you don't 'use', etc. Essentially, I was charged about 49% APR in the 7 months I used their money. This was a secured loan with additional FORCED life insurance protection they require, yet they charge an exorbitant amount of interest (signed for 33%). Don't try to find out payoff information after business hours. Even corporate offices can't tell you (at least that is what line corporate fed me) anything about your account unless it's during the 9-5 business hours.

I have had my payments automatically deducted every month and paid off early beyond interest that had accrued for a couple days so I assumed that small amount would be taken at the next scheduled payment time. Nope, they took the full payment amount of $296 instead of the $2.67 that was owed. I am told it's how the account was set up which seems asinine to me. How is that my issue? Now I have to wait 21 to 30 days for refund as the account is closed. Glad to be done with this company!

Springleaf is really easy to get a loan through for just about anything. However, they don't tell you that they report on your credit the ENTIRE amount you would owe if you took time to pay it off at a min. instead of reporting your actual loan amount you owe. So if you borrow $5K and you plan on paying it off early doesn't matter as it already shows on your credit report of you owing $11K (with presumed* interest and fees). So really you show you owe $11K so when it comes time to buy anything on credit or purchase a home, this amount owed which is completely inaccurate shows up and BAM! Can create problems and cause you to have to pay a higher interest rate etc... and shows you have more debt than you actually have. I think it should only report your correct pay off balance and they should change this!

I was looking up people and use myself as measuring tool for quality of site, facts. I find a court case by American General against myself dated 1991 in Boise, Idaho after I moved. I paid any, all loans fully and cannot close this past item. I ask specifics. Thank you.

Springleaf is really easy to get a loan through for just about anything. However, they don't tell you that they report on your credit the ENTIRE amount you would owe if you took time to pay it off at a min. instead of reporting your actual loan amount you owe. So if you borrow $5K and you plan on paying it off early; doesn't matter as it already shows on your credit report of you owing $11K (with presumed* interest and fees). So really you show you owe $11K so when it comes time to buy anything on credit or purchase a home, this amount owed which is completely inaccurate shows up and BAM! Can create problems and cause you to have to pay a higher interest rate etc... and shows you have more debt than you actually have.

I recently lost my job and got a bit behind on my payments with this company. Thankfully, I found another job soon after, and was able to make a payment recently to start "catching" up my account. Even after making a good faith payment, the company filed a lawsuit against me for defaulting on the loan. What company in their right mind would file a lawsuit for defaulting on a loan when the loan is only 1 - 2 payments past due? Another unscrupulous business practice that I have experienced with this company is that even though I make a monthly payment to them, if I don't pay the late fee on that payment, they still consider the payment past due. Again, very abnormal, and unconscionable business practices! I will never recommend this company to anyone I know and I do not intend on doing business with them again!

I was very pleased with my service. They are very organized and friendly and my loan application was fast. I would recommend them to family and friends.

We had an account with Springleaf for more than 4 years and even during the time that I was unemployed, which was over a year, we did not miss a payment to them and they are holding the title to my car. The final payment of $245.00 was due & as usual I made it online, but for some reason - Springfield's fault or mine - the payment did not go through. When Springfield called, I told them I would have to get my bank statement and check & see what has happened. On receiving my bank statement, I found the payment had not processed. In the meantime, while doing this, we were hounded by John from Springfield. Every day there were messages, he called my husband at work & I asked him not to do that again as my husband did not have his own office to take personal calls.

I am glad I found Springleaf Financial. Exceptional customer Service for people like me that don't have good credit. It was a blessing, Thank you Springleaf people! I will definitely recommend it to anyone.

I have been trying for months to pay off my loan with Springleaf Financial, but because they screwed up I'm now paying more. My ex-wife filed for bankruptcy and even know she did not claim Springleaf Financial under her bankruptcy they still sent what was supposed to be my last payment off to my ex-wife's bankruptcy trustee. Long story short I had to get my ex-wife's bankruptcy lawyer to contact Springleaf. I had to pay an extra payment because they sent mine off to a trustee. Springleaf told me I'd need to contact the trustee to reclaim my money they refused and the trustee told me I'd have to contact Springleaf because it was their incompetence and never should have been sent to the trustee in the first place.

Been with them for awhile, have a great credit and the interest rate is horrific. Asked for a better one multiple times. Terrible service.

We were pleased with the process and the ease of our loan. I would recommend this company to my family and friends.

Very friendly staff at the Zanesville branch. Been used to going to buy-here-pay-here car lots but decided to give Springleaf a chance. Glad I did.

We received a paper in the mail about Springleaf and decided to try it to pay off a few bills. We were treated wonderfully! They were very nice and answered all our questions very patiently. We went to the Ironton office. I would recommend them to my family and friends.

Everyone there was so nice super friendly went out of their ways to help you and get what you needed. Plus you got the check that same day.

I took a personal loan out with Springleaf. I only had the loan for almost a year. There were a few occasions where I was late and the personnel hounded me with endless calls to me and even to my relatives. I recently paid off the loan only to find out that they took money out of my personal checking account after I paid them off. My personal account went into the negative and I was told that I would get a check by mail in 15 days and that I would get any compensation for them stealing my money. My weekly pay check goes to the overdrawn account so I will not have any money due to their mistake. When I was late, I paid a fee so to be told that I will have to wait and will not get compensated is a crime to me. How can you take my money from my account after I have paid you off??? I think I will have to take legal actions to get this settled.

I had paid off my full loan Jan. 05, 2015, with a statement from them to confirm this, yet I was told by their Corona Branch that it takes 10 days for them to clear the check that I sent. I called for over a week and a half, and the answer I get they mailed the check for the refund Jan 20, 2015 and it now Jan. 30th, 2015 and still not received my payment. There should be a penalty for them like there is one for the consumer.

We've been paying on this loan forever and our total has gone up over $1,000! We were rushed through the whole process from the beginning and got roped into life insurance and still to this day have no clue about it or how much money they took from the loan! I want to pay this off and I do not recommend this company.

I was completely satisfied with the procedure and the personnel!! We were in the office less than two hours. I applied on line and brought in one additional item. Joyce was wonderful and very professional. Would recommend to anyone!!

My husband & I have been working with Springleaf (Previously American General) for over 7 years. We have never had problems until recently. Due to my husband's & my work, it is hard to return calls before they get out of the office. But I have made it a point today to call & leave a voice mail. If I ever receive another rude voice mail from one of your employees, Renee in New Iberia, stating what is she suppose to do "with the $ we received online as payment?" Well, let's put it this way, we will never do business with you guys again. The little bit of money we are bringing in due to the tremendous pay cut in the oilfield is spent on trying to play catch up & put food in my child's mouth. Your employees need to respect that. For as long as we've been dealing with you guys, I hope that your management teaches this young lady some mannerisms or suggest she gets a job where she can act the way she's acting. Thank you, Springleaf.

This was the best experience that I ever had with any loan co. and I will tell all friends about Springleaf Financial. They so great to help me with my loan and they walk me through the whole line of the contract. I was so impress.

I was granted a loan with Springleaf. The check amount was $3729.42. I paid my first installment of $186.40 and received a receipt. Total payment: 186.40; interest charges $112.12; principal $74.28; balance owed: $4340.43! This is $611.12 more than I borrowed. Why? The interest rate I was originally quoted was at least 1.50 lower than the one I was charged. I'd like this clarified before I inquire of the bank commissioners.

Last year I used Springleaf for the first time ever and the loan was to help me build my credit. After paying off the loan I had gotten a new job and it was temporary and the representative ran my credit before she asked me if my employment was permanent or temporary. That had given me a hard inquiry on my credit and brought my credit score down. The home I wanted to buy is no longer on the market and it has been a terrible year for me. Recently on January 16th 2015 I received a check in the mail that stated they inadvertently overcharged me for a Loan Processing fee. This business is unprofessional and I will never promote or use it again especially after the fact that I contacted them about the hard inquiry and they told me it was my fault. The hard inquiry was unauthorized and should have been erased. I have lost the home I wanted for me and my family due to the unprofessional service. The calls were even reported but no one called me back like they said they would to remove the hard inquiry. I am unsatisfied!!!

I had purchased the unemployment insurance as part of the loan. Unfortunately, I got laid off & needed to file a claim to utilize the insurance. Everything went well the 1st 5 months - the last payment they made was November 2014. I mailed in the paperwork for December, spoke to Pam at the local branch, sent her a copy of the claim paperwork & backup & still no payment for December or January at this point. The insurance makes up to 12 payments on the claim therefore it is not a situation where the claim is exhausted. Now I got a credit alert from my credit card that I have a late payment reported. Why would I be penalized for their screwup? By the way, I am rebuilding my credit & have a 100% payment history for the past 2 years. They have just taken that away from me!!

I applied for a loan on the internet at the end of November. I was approved but when I went into the local branch, was told it was for less due to my W2 amount being less than what I actually made. Not a big deal. Signed the papers, was told my rate would be 30 something % at 301$/month. I believe this includes the insurances they add on (which I was ok with because you never know what might happen). My frustration is that plans fell through (I got some nice holiday pay and a bonus) so I didn't need the loan. I had the loan for a month and half. I paid the 5000$ back for which I had received the check for in the beginning of December that I cashed and find that I still have a 1650$ balance. I would beware if you intend on paying loans back early because you might end up paying a lot more than you anticipate. Mine was for 5 years so I would end up paying 18000$ for a 5000$ loan. So now I have to pay 1650$ for a loan I paid back after only having it a month and a half.

This company was wonder. I know not everyone will have the same experience as so many of us have had and sometimes it's worst when you need it the most. But I bit the bullet on this one and I applied. All I can say is thank goodness I did. Keep in mind that for many of us it's a blessing that though we don't have great credit, there are still places out there that will give you a chance. Springleaf, thank you so much for that. You have won over a customer for life.

My first loan went great, 2nd not so much. Pressure to buy home and auto insurance. Bought it. Small accident. Needed the deductible coverage. Called-ins, no record. Now I'm out that money and a deductible. Fraud!

Applied online, led to believe I'd be approved. Should have did a "Denied" thing so I wouldn't waste a weeks worth of my time with these buffoons. Would not recommend them to anyone. The people were very nice though. I think the company itself is a waste of time for anyone looking for a loan.

Since I moved from Phila., PA to Atlanta, GA, my experience with Springleaf has been horrible. I had to re-register my car on my birthday (11/4/2014) but was denied because my title had not submitted to GA DMV by Springleaf. Why was I not aware of this? I have not been able to drive my car since 11/4/2014. Ken and Jon at the Conyers, GA location have been very helpful, but I am angry and frustrated with Springleaf as a company in the handling of my situation. It has been two months too long. I need my car. This is not my fault, so why am I being made to suffer? Springleaf does not seem to care about the inconvenience this is causing me. I am unemployed and have been unable to keep my appointments for interviews because I have no transportation. When my loan has been paid off, Springleaf does not have to worry about me as a future customer. Thank you Ken and Jon of Conyers, GA for all of your help, but this is beyond the two of you.

I was reviewing my loans in December and seen where my interest rate was 23.99% instead of 18% that the original paper was sign for. I talked to them and they told me that a letter was sent out in the mail and that I had 2 months to respond to it before it went into effect. I did not receive any such letter. They did send me a copy of the letter and stated that once I got the letter that they were "helping me off the loan quicker". I requested that they change the credit percent back to the original rate and to close the line of credit. I feel that I have been cheated and deceived.

In the past I have been late in making payments (my fault) and they immediately start harassing me with their non stop calls. They even called me at work numerous times, even after they were told I am not allowed to take personal calls there and I asked them not to call me at work. They just didn't care. I caught up with my payments, but now I am behind again, and I have been communicating with a rep via e-mail. It seems like that's not enough, I have been receiving phone calls from a Monique, and she even called my references I listed on my application to contact me. I was never told they were going to call me so many times if I ever fell behind on my payments, or that they'd contact my references. I know my rights as a consumer, and if they keep calling in a way I feel harassed, I plan in seeking legal action.

I contacted spring leaf finance in redding ca to apply for a loan on 12/12 2014. Spoke with shannon, a rep at that location to obtain a loan. Well ok, she made it sound like "no problem, we can do this for you but we will need you to refinance your car." Basically go from 28 mos on a payoff with my finance co to them for 48 mos. Also give them title to my truck and pay another 32 or so mos to pay off their loan to me. I'd also have to drive 9 hrs round trip to sign papers.

I completed one internet application, but I was denied for reason of submitting multiple applications in 30 days, but I only applied once. I entered my information and decided to talk to my boyfriend before pressing submit. Clearly they took my information the first time. The second time I entered my information, I pressed submit. I asked to be contacted by phone, but I was contacted by email instead. My reason for denial, multiple applications in 30 days. Can someone tell me why my loan app wasn't reviewed by a person?

I needed some extra money. My credit isn't that great. Springleaf approved me for a small loan with easy payments.

Me and my husband needed a loan really bad. So we called Springleaf and gave them some information over the phone and we went to their office the next day and was in there maybe 15 minutes at the most and walked out with the check in hand! I have been through a lot of different types of loans and this one by far was the most easiest and the most fastest loan I have ever got! Will recommend and suggest them to other people and do business again!

I was trying to get a loan for a vehicle. The car dealer referred me to use Springleaf cause my credit isn't the best I even had a co-signer. Gave the information to the Springleaf in Hazard Ky. Didn't hear back from Springleaf. The car dealership called me back telling me I wasn't approved. I was so disappointed. What's the use to even work in life if no one gives you the chance to build up your credit. Springleaf could have called me back and tell me what was wrong with the application.

I obtained a loan through Springleaf without an issue, though the fees and interest rate are much to be desired. Since I have had the loan, I receive at least one call a month from Springleaf. It is usually someone wanting me to call, and when I do they are wanting to add to my loan. I have asked them not to call but they continue. Once this loan is taken care of, I do not plan to do business with them again.

I had applied for a loan. Not realizing that I would need collateral. I called and left a message for the girl that was helping me letting her know that I had decided to withdraw my application. The next thing I know I received a letter from Springleaf Financial Services stating that I was denied for value of collateral not sufficient. They also sent a copy of the letter to the Experian. How can I be denied if I called and withdrew my application?

I went online to the website as directed by the mailer and filled in the information, and like mailer said, I was pre-approved, just fill out the form and I could pick up a check. Well, I didn't pursue it and just left it alone. Then a couple of hours later I received a call from a company representative from the Gainesville Georgia, **, Asst. Branch Manager, SpringLeaf Financial Services telling me that I was approved for a loan and if I was interested she could have the paper ready for me when I came in and I could pick up a check. I told her that I wasn't interested that I didn't need the money and that their interest rate was way out of line (24%). She told me she would keep my file open for a week or so in case I changed my mind.

Everyone was great. Will do business with Springleaf again.

The loan came at a very needy time and I was thankful it met our need at the right time. Thank you very much.

You helped me out, were very pleasant and efficient. What a joy doing business with you.

Process was easy, staff was very friendly, and I would recommend to anyone needing a loan.

A company that worked with me and helped me get back my feet. Great customer service, I would tell my friends about this great company.

I have been with this co. for a long time and I would recommend it to anyone. They are and have been very helpful over the years.

Would recommend them to anyone who finds themselves in a financial bind. Great service.

Excellent service. Definitely would recommend to others.

I just got my first loan from Springleaf and it was so easy. The person who took my application was so helpful. I was approved and had everything waiting for me when I arrived. I did not have a long wait after everything was done. I was in and out in no time at all. I would highly recommend this to anyone who is wanting to get a personal loan.

Very helpful and convenient and willing to give a chance to someone with financial challenges.

Helpful, courteous employees and great debt consolidation products.

Our furnace went on the bum and spring leaf approved our loan within hours. Thank you Spring leaf.

I call Springfield financial because I needed some extra money before the Thanksgiving holiday and they helped me tremendously.

Fast, to the point. Got a loan when they said. Got the money when they said. Also liked the fact that when I was there, we were in a private room when discussing my business. Told me where I could go for easy cashing if I didn’t use my bank. And also love the auto withdrawal from my checking.

I recently was assisted by the friendliest representative at Springleaf Financial. Jean helped me consolidate credit card debt as well as lowering my vehicle payment. She went above and beyond to make sure I got the best loan that would fit my budget and leave me with extra to take a vacation to see my grandchildren for Christmas while keeping in mind my personal goal to better my credit as well as lower my debt. It took such a huge pressure off my shoulders.

We've gotten a couple of loans with Springleaf. Both times we received fast and friendly service. We are satisfied with the affordable monthly premiums. It's easy to apply!

I was swamped in credit card debt. I felt there was no end. Springleaf gave me breathing room and now all my creditors have been paid off. They are the friendliest staff I have ever worked with. Thanks Springleaf. You will be highly recommended to friends and family.

Was able to post what I needed online and received a call in less than 5 minutes from the Monroe office.

I would recommend Springleaf to a friend or family member. They were a great assistance during my time of need. Hopefully they can assist those that I recommend the same way. They were nice, friendly atmosphere and the staff were pleasant and helpful during the process.

Very friendly customer service. Fast and efficient.

I had a very good experience with them and it was a very easy process. And they are willing to help whether you have bad/good credit. I will be dealing with this company for years to come. Thank you guys for your help.

I'm 60 years old and retired after 38 years with the Railroad. My husband and I are looking to relocate from Los Angeles Basin to Sonora, California. It has been our dream for years. We've been married for 14 years and I just let my credit go. Springleaf gave me another chance. We needed a little more cushion for our Retirement Home and they gave me a loan!! Not only was the staff in the office so friendly and shook our hands but our Loan Representative Theresa was so wonderful. She really made me feel so comfortable and unashamed. The people in that office all treated us with respect, kindness and dignity. This office is located in San Fernando, CA and now we can pursue our Retirement Dream! Thank you Theresa and Team San Fernando Springleaf. You instilled my faith in a Lending Institution!

Bad credit doesn't always mean you're not a reliable person. Springleaf was there in my time of need. I would go back again. The interest rate is reasonable and was so high that I'd be paying for 20 years. This is a company who is interested in helping people in need. THANK YOU.

I feel that Springleaf is a great place to start a loan with ample time and also easy monthly payments.

I just wanted to thank you all for the great work you all did on our loan. Awesome service.

Great fast service.

I got a loan and it didn't take days. It was a matter of hours and my loan was final, check in hand, out the door to the bank. Thanks Springleaf!!!

Christmas money made easy.

Great company. Had a wonderful loan experience.

Springleaf was there to help us out when we needed it. Friendly customer service. Fast transaction.

For sometime I have been using payday loans and thought I'd never get out of that rut. When I decided to call Springleaf, it was the best thing I could have done. They made it possible to consolidate my bills and have extra to do some holiday shopping. Thank you Springleaf for having me on your mailing list.

I long as I've been doing business here. The staff members have always been very friendly, very polite and very patience in dealing with my concerns or needs. Never rude or in a hurry to get me out the office but took the time to see what all they can do for me. Always made me feel Welcome and took time to getting to know Me as a PERSON, not just an ACCOUNT, which makes the WORLD of Difference and Keeps a Brother in coming back. I'm very much grateful for Springleaf's staff on Airport Road, Allentown PA because they are always there LOOKING OUT for me in helping with my needs. Thank you.

They believe in me and that has been a huge influence in helping me change my credit worthiness! It was their encouragement that helped me decide to refinance at this time. They are great in helping make sure my payments stay current!

Good Job and Thank You.

My experience at Springleaf Financial Services was quite pleasant. Melissa was very helpful & we appreciate her hard work.

Helps out in time of need and also decent amount of a pay back as well.

I am going through hardship and I needed to consolidate some bills. And with the knowledgeable, friendly, thorough staff at Springleaf, I can breathe a little easier. I am back on track and on a better financial road. Thank you Springleaf.

The associates that helped me were very courteous, helpful, and explained everything I needed and what was expected.

From start to finish, I felt really comfortable with Springleaf. Regina made the process go smoothly. They just needed a few items to verify who I was and my income. The rates are reasonable. They have friendly staff. The day I walked in to finalize the paperwork, I walked out with a check in hand. I would recommend Springleaf to my friends if they needed a loan. Thank you!

It was an easy, fast, stress free experience. Had my money same day. Wasn't exactly how much I asked for but it did the trick when I needed it most.

Overall, happy with the company.

The signing and check distribution process is of the best I have seen. I was in and out in about 10 minutes. I am a several times returning customer and it would be nice if they could lower interest rates for such customers. Mine was outrageous at 33% but I plan on paying it off in a couple of months.

Everything went as planned, the money was in my account in 2 days. The help I received was very professional.

Springleaf Financial gave me the loan I really needed at the time I needed it. The staff at the Apopka FL location is great; try make sure you understand your loan paperwork and they are friendly. I recommend anyone who lives in the Apopka FL area and need a loan, go see them; they will try and help you.

Professional, friendly, and helped me at a critical time. Gave me a viable solution to my financial issues.

Called for a loan quote and was approved and had the check in my hand quicker than I thought possible.

The people at my local Springleaf have always been very nice to me when I have been in there, and with the personal loan I just received, they had everything ready for me so it didn't take long to do the paperwork and I received my loan.

The application process was very easy. It did not take a very long time to hear a decision on my application. I was surprised to find out that I could pick the check up on the same day and that the loan amount was considerably higher than what I thought could get.

Very good experience with the loan process.

The whole process of applying and getting my loan was a pleasant experience.

They were very helpful, kind and courteous. The process was quick and easy and they didn't have me in the office long. They explained everything to me so that I could understand the process. I would recommend that anyone use SpringLeaf.

Sure does help when financial problems occur. Happy with service and employee.

Great customer service and friendly staff. Very fast and professional.

I was very happy and pleased with the whole loan application process. I will definitely recommend Springleaf to family and friends. Thank you again for your service. I never knew how easy it was to get a loan until I came into contact with Springleaf.

Continue how you are, no change, thanks for help my situation.

This was a very pleasant experience. The staff were professional yet treated me as very important to them. The application process was quick and easy, the loan officer answered all my questions to my satisfaction and I received my loan that day.

Very happy. Super quick and easy.

When I lost my Mum to kidney failure it took every cent and I needed to get back on my feet. Springfield staff was wonderful in their sweet way of caring for my money and personal grief during that time. Awesome people!

Service was fast and representative was very friendly. It was a very pleasant experience.

Very fast and professional.

They were incredible! They never gave up on us. We were not really trying; we just knew they were going to say no! But they said yes! They helped us pay off a high-interest loan at half or more interest. They were fast, easy, and even came in on day-off to help us so we could help our daughter. This was a real blessing to her and took so much stress away from her and us. The best loan we ever got!

I received very fast and friendly service. Getting the loan was easy.

The service was excellent and beyond satisfied with Springleaf.

Quoted different loan terms over the phone. I was quoted 24 month loan over the phone. When I arrived in the store the same loan amount I was quoted 36 months.

Good company to work with to obtain a Short-Term Loan. In our line of work it is nice to know there is a company that gets you through the hump financially.

We requested a loan and was given one. The original amount of the request, even though we were told ok was not given. The loan was done in a timely and professional manner. The customer service was excellent. We were satisfied but frustrated.

Needed the loan to pay my daughter's rent to avoid eviction.

No issues. Lower your interest rates though.

Our loan process was very easy, no pressure, and the people were very pleasant.

Very satisfied and happy. Thank you for all you done and continue to do for me.

Very satisfied with service and loan process.

Springleaf Financial has efficient staff. If you have any problems or questions, the staff is always willing to help or assist you. Getting a loan is next to nothing if your credit is up to par.

I was impressed with Springleaf.

Great professional customer service.

Loan process was easy and fast.

Me Personally would Highly recommend Springleaf Financial. I recently took out a loan with Springleaf to pay off some credit cards, and take a vacation. The representatives was very friendly, and customer oriented. Also the interest rate on my loan was very reasonable. For the amount of my loan the payments are also reasonable.

Great unexpected loan.

Very pleased, Brian was very helpful and courteous to my needs.

Everything was quick and painless and done in just about three hours.

It was very important to get this loan. I needed a new heating system, and the 1st place I checked with was Springleaf. No stress involved. They were very efficient and very quick, I had the check in hand in 2 days. Now I could just sit back and wait for the new heating system to be installed. That was a great feeling.

Polite and hardworking was Nancy during the whole experience.

The people at Springleaf were extremely helpful and a pleasure to deal with. The application process was quick and hassle-free. I will definitely use Springleaf again.

Springleaf has been a great place to do business with. The process is easy and professional. The staff there are super and helpful. The process is fast and painless. They go right to work to help you get the money you need!

Springfield was able to add to our loan even though our scores are not too high because we have to help our disabled daughter. This was a big relief to us.

The whole process from start to finish was quick and easy. They had a lot of the paper work done before we arrived, and the end process took only a short time. The people are courteous and very pleasant to work with. Will definitely tell everyone about Springleaf.

I was very satisfied with my experience. Thanks you!