Better Mortgage

Better Mortgage's online application process was super easy to do. The gal there was super awesome to work with and she said she would call me back the next day and walk me through the next step. I was able to do the process all the same day. Every time I asked the gal a question, she was on it. I was able to call her and I prefer that. She responded easily via email too. I appreciate the immediate response time. Better Mortgage's system makes it so easy and her knowing her job and what needed to be done made things really smooth.

I wanted to get a 15 years conventional loan and I was looking for a rate that I needed. When I searched, Better Mortgage came back and gave me 10 different rates. I just picked, "Okay, I want 2% in 15 years," and clicked on "next." I did it on the 7th and I closed on the 25th. The process was too simple. Even on the day that we were closing my loan, I wasn't sure if it was true. I just refinanced a couple of years ago and I got an officer who sent me information and what he needed. With Better Mortgage, everything was online. I uploaded everything and it was definitely much better, but it felt weird. I struggled with one thing that I needed to get too. Other than that, I freaked out. I didn't know who my servicer was and that was the only thing I was scared of.

When I moved forward with Better Mortgage, I was happy that I got a good rate, and I locked it in. I liked the process because it told me if I had a task and based on the task, I needed to take care of A through B then I would upload it, et cetera. But in some cases, some of the tasks were vague. Even though I uploaded whatever they asked for, it wasn't specifically what they were looking for. The communication could have been a little bit more clear. But I like the system because it was encrypted. That made me feel more comfortable. Taking care of the privacy of my data was also impressive. I like that because they were always on top and concerned about breach of data confidentiality. That stood out really well compared to other banks which use conventional email for swapping out confidential information.

My experience with Better Mortgage was excellent from the second I got to their site. I received an alert from another company indicating a major rate dip for 15 year refinances, which I had been tracking for close to a year. I quickly searched and came across Better Mortgage. They quoted a ridiculously low rate - so I jumped at it. Sign-up was quick and simple, and I was able to lock 1.875% on a 15yr refinance THE SAME DAY. A TEAM of people was immediately assigned to me and they reached out within the same 24 hours that I signed up. Better Mortgage has PERFECTED the refinance process, and guided me along. If I had a question, I emailed my team and received a response WITHIN THE SAME HOUR. For most companies, replying within TWENTY-FOUR hours is considered ok -- nope -- not for Better. Within 1 hour was my experience with just about every single communication I sent.

I did a bunch of research in the different local companies around me. Better Mortgage's turnaround time was significant on a refinance, which is what I got. And based on all the reviews online, I read that they can pretty much process just about as quick as you can provide them the information. So with their pretty self-explanatory system to upload documents and all that, I was able to get it done in a much faster timeframe. Better Mortgage's process on a refinance was very ideal. With my time zone difference, being on the West Coast and me in Central Time, it worked out to where they were available on the evenings. I was able to speak to Rashmi. She was my coordinator through the majority of that. But Better Mortgage immediately sells off and changes who you're sending your mortgage payments to instantly. It’s a bit frustrating. Other than that, everybody has to deal with that and they handled it well.

Poor communication via phone. Process repeats questions that are clearly answered. Mortgage consultant does not reply. Don't use this company. Horrible customer service. Loan processor does not provide any feedback on information provided.

Better Mortgage was offering the lowest rates at the time I refinanced the house. I'm not very computer-literate but I found the process easy. All the support staff and the folks that I worked with were helpful and very patient. Rick and Philip were the two I worked with the most. They taught me through the process. They reassured me that things were going good. They reached out to me when I was falling behind on some of the tasks. After I gave them the explanation of why, they were still good. Rick and Philip made the experience easy for me.

The online process was much easier and straightforward. I was happy about having sufficient information. Everything was very informative.

Better Mortgage had the lowest rate and the process was very efficient. I liked how the process was organized. There was a lot of communication between me and Better Mortgage and I liked the open communication. Whenever I called or emailed, they always got back to me quickly. I've only had good experiences so far and I’d tell others they're not probably gonna find a better rate anywhere else.

Better Mortgage was very responsive and quick. The rep sent a bunch of emails explaining what was going to happen before it happened, with links directly to their platform. I was able to get to the platform without the links and find the exact same information. They made me comfortable with it. We achieved what we were trying to achieve with Better Mortgage.

Their online application process was smooth and easy. We closed within 30 days. The rate was perfect too. For the most part, I felt comfortable working with them.

I initially was concerned with Better Mortgage being an online-based company that their rates would be elevated but we did some rate shopping and we could not find a better rate anywhere else. We did a quick estimate online and then, we scheduled a phone call for initial application. They did everything remotely then they sent someone to my house for closing. The online application was very simple and the directions for all the documents they needed were all available. The only issue that I had with the entire process was that they would request from the insurance company and also request it from me, so I would request it from the insurance company. The insurance company was getting frustrated because we were both asking for the same things. But I've already given them that feedback.

The process with Better Mortgage was very easy and intuitive. I entered all the information online and they were very responsive. I did a conventional loan and the rate I got was the best one I've ever seen and anybody I've talked to has ever seen. The application was quick but the rest of the process took a while because of other reasons, which is not Better Mortgage's fault.

I had a bad experience with another company and Better Mortgage was my second choice. I did my research and gathered information about them. I refinanced with them and their website was very helpful. I was satisfied by the products that they offered and how a person went about getting information about them. The way that they presented the products was very open, truthful, and transparent. The communication from their whole team was also broken down very well.

Better Mortgage was able to offer the product that I wanted, which was the cash-out refinance for an investment property. At this point, almost nobody else was offering that. I was very pleased with the online application process. It was very user-friendly. At first, I was a little concerned about how I would contact people for questions and stuff but I had people I could have called. And when I used the chat function, somebody responded usually within a couple of hours. I don't think I ever went more than 24 hours without a response.

I like Better Mortgage's platform as far as their online portal. Everything seems pretty easy. Everybody provided excellent service during the process and I loved it. Everything was fast too. I made an offer at the end of May and closed on July 13th. There were no delays with Better Mortgage but there were a couple of delays on my title company with the inspection or the appraisal and the elevation certificate. I told people to look into Better Mortgage.

The mortgage process with Better Mortgage was really smooth. It was online and really easy. The rates and terms were good and fair for what I put down.

We've been waiting weeks to close our simple refinance, but every step of the way has been plagued by Better's incompetence, whilst they continually blame other parties for the delay. For example after chasing up, Better claimed the delay was down to our current lender failing to respond to them for weeks, but in fact that company confirmed that they had only just received the request the day before. Another delay was due to their not even providing an address for the current lender to send the documents. Finally we were told that the loan was ready to close and we selected a timeslot for the notarized signing of paperwork, but that appointment wasn't kept and now they are claiming that issues with a subordination agreement mean they need to restructure the loan. This loan still hasn't closed and with every fiber of our being we regret using Better.com!

I was checking around online and I got a whole list of places and Better Mortgage was one of the best. I checked the reviews for Better and they were all really good. I did a refinance and the whole process was sort of daunting. I never necessarily felt super comfortable, but everything flowed really well. So, it worked okay. Their team was available by text or email and even by phone. So, that was perfect.

I was looking to refi my house and Better Mortgage was responded to my inquiry through the web. I was able to work with their team to get the rates down to what I was looking for. I was pleased with the rates I got as that was one of the qualifying criteria for me. I enjoyed their process because everything was online. Everything was on one portal page and the team made themselves available so that I knew who to go to for certain things. The application and underwriting process took 40 days max. Most of the time was on me getting the documentation together.

The process was super fast. The rep helped with any of my questions, directing me to the right people. At one point, there was a credit that wasn't showing up in my portal and he got it all handled, made sure it came through, and followed up once it was done. Overall, I was really pleased. The way Better Mortgage's system is set up kind of walks you through everything that you need to do with the tasks. I'm a task-oriented person so I loved the list. It worked out.

Better Mortgage had a better web app and the information was all transparent online. It was very easy to use and get good information about the loan without having to go through the hurdles of dealing with back and forth and lots of phone calls. I've had four mortgages in my lifetime and usually, it sucks. Better Mortgage's technology was that much better. I was not having to spend 20 minutes on a phone call with somebody doing stuff that I know I could load in. The reps did what they needed to do and gave me the information upfront. The process was fast and it didn't seem janky or like somebody was trying to trick me.

The rep was professional and followed up. I would recommend Better Mortgage.

It was good with Better Mortgage except for one thing. They have issues understanding bank statements. The back-end teams managing the actual statements kept denying them. All the people helped, but once they get sent to back-end, they kept doing the same mistake over and over. I had to contact them a lot to get that resolved. Otherwise, we wouldn't have made the timeline.

Better Mortgage's website was very easy to navigate and they got back to me quickly. I could see the numbers right in front of me online and the process didn't take very long. However, we switched things a couple of times which I didn't understand. I was wondering why those numbers were changing often. That was kind of the only holdup but after that, everything was easy.

I liked the process with Better Mortgage. I also had an assistant I could contact at any time that would help me with any issues. Sometimes I had answered certain questions in the survey and it would then ask me those questions again. She would contact me and say, “It's not in there so we already put it in there,” and she would see that it was there. Better Mortgage stayed in constant contact when I had tasks in my box. They would double-check with me on certain things there. As we got down to the wire, they would remind me that I needed to have certain stuff in by certain times.

I like working with Better Mortgage so far. They've saved me money on a monthly basis. The process was very fast, and it was online pretty much so it was good. I used to have either email or phone conversation with my rep mostly at the beginning. Then there was somebody else who had a good follow-up on all my questions. The costs were nice too. I did compare with couple of other lenders, and Better Mortgage's was the best.

Better Mortgage had one of the better rates and my first interaction with the first person I talked to went well and made me feel comfortable. However, after the fact, they send out way too much junk mails about getting some type of mortgage insurance. I look at an envelope every day for three weeks straight, and that was annoying and a waste of paper.

Better Mortgage had the most competitive rates. However, every time I wanted to speak with my loan officer, I did speak to someone else and sometimes they didn't know my predicament. It would be a lot of long-winded waits on the phone, and then it'd be, "Let me give you a call back when he's free." It was good and bad. Everyone is all hands on deck but sometimes, they were kind of out of the loop with my situation. Since so many other people were handling my account rather than just my loan officer, I got a lot of back and forth suggestions on what I should do for specific tasks. It was good, but sometimes frustrating 'cause I was doing the same thing twice when I get different calls from different people asking for different things.

The process at Better Mortgage was simple. I like that it was all online and I really didn't have to do much. Everyone was helpful. I would recommend them.