Better Mortgage Reviews

I would give zero Stars if I could... The worst experience I have ever had with a lender. I was looking at my options on Credit Karma for refinancing and while I am looking at it, they call me. I should have never answered because they for sure use Predatory lending practices and trick you into starting an application and paying a huge fee for a "Rate LOCK" that is only refunded if you go with them, when all you are trying to do is get quotes and shop around. Then trying to cancel this when you see that they charged you $500 for a rate lock for 30days, which is typically free for most lenders, they just keep transferring you to the same person that tricked you in the first place who just keeps saying she explained that to me and it is non-refundable. Who in their right mind would knowingly pay $500 to lock in a rate when they are just now starting their loan shopping? This company is so Fraudulent and I will continue to fight this charge.

Stay away from this lender at all costs. They are thieves and liars. They tell you that the loan process should take no time at all, they tell you that there is a "lock-in" rate fee that will be credited back to you. They also say they will work with you 24-7 and help you get approved no matter what. My credit was in good shape, the appraisal came in a little bit lower than expected, so they denied the application, took almost a month to let me know that was even denied (a week before the rate expired) and then refused to return the "rate lock-in fee". I am totally aware that most lenders do the rate lock as part of their service, but this rate was fantastic and we were almost guaranteed to be approved. So in the end, all they do is lie to you up front and end up stealing your $$$. AVOID AT ALL COSTS.

This was the single worst lending experience I have ever had. This company should not be in business;

After providing them with my financials they told me I was approved for a HELOC loan. The rate and loan amount was locked in. I have perfect credit, strong financials and am self employed. In order to close the loan I paid for an appraisal, a new insurance policy, condo wind mitigation report, and CPA certified letter. Finally they didn't want to close the loan and came up with a BS reason after I paid almost $3000 in upfront costs. Don't trust these people.

I wish I had read these reviews before applying with Better Mortgage. They bend over backwards to get you in the door; however, their people have very little clues as to how to understand today's finances. We own two houses, one of which we have owned for more than 30 years and one owned for 6 years. We had a very small amount owed (approx $5,000) on the only mortgage on the 30+ year home and wanted to tap into the equity in order to pay off some credit cards. Simple process, borrow $50,000 on our home valued over $119,000.

This company lures you in and then changes the rules during underwriting. Even with a 776 credit score we could not qualify for a home equity loan and of course because we applied it lowered our credit score. I would avoid at all costs and find a local lender to work with.

Was not able to even get into process with this company. Talked a series of hypotheticals about possibly switching to conventional from FHA. I had been shopping for 2 months with various lenders for FHA streamline refinance and figured I would check for an at par rate with Better. They proceeded to hard pulled my credit without consent, reducing my credit score right past the threshold to cause my insurance rate to go up 30 percent, really foiling a portion of the savings from the refi. So I filed a BBB complaint and apparently, after doing so, my credit was hard pulled multiple additional times, but just by Better Mortgage only.

I used this company and they were great getting the loan but once the guy came to my home to sign docs he made errors and talked about his life the whole time. He told me when I would get my money and checks for credit cards to pay. Well I got my money wire but the loan was closed and I don't have the checks for 40k to pay my debts as promised. Now I am told they will be here tomorrow which is unacceptable as my loan closed. A day before Thanksgiving banks will be closed. Do not trust them with closing as they did not tell me the truth. They lied. I am very upset as I needed to pay those checks to my creditors and now that will be delayed.

Michael Darnel provided excellent and prompt service. The Better mortgage team was professional and helpful. They provided the lowest rate and were on top of the whole application process. Great teamwork!

Do not borrow money from this company. You can never talk to a human with authority. Their title company is a JOKE - screwed up my payoff for a week. They truly believe they have no obligation to their customers. Their verification requirements for loan docs are so automated, there is no common sense involved. Cannot wait to refi out of this loan. BETTER definitely not BEST and should be renamed WORST! I only rated 1 star because I had to. Zero stars.

I wish the name 'Better Mortgage' was true — my experience was anything but better.** From the start, they failed to follow the contract. They issued a mortgage waiver, then turned around and hired someone unqualified to evaluate the property. They made a huge deal over a water stain that was not an actual issue, which delayed the process and ended up costing my buyer more than the original appraisal.

One of the worst mortgage experiences of my life. They were, slow, misleading, and very unprofessional. It's obvious the underwriters are offshore and VERY unknowledgeable. My simple HELOC was going on without approval for over 30 days. Finally ditched them and got approved in 3 days with another lender. Stay away from this company!

I began my mortgage process with Better Mortgage, who ordered an appraisal on my behalf. Later, I decided to continue my mortgage process with Best Interest Financial instead. In order to use the appraisal with my new lender, I paid Better the full amount for the appraisal, expecting to receive everything necessary to proceed.

Better Mortgage made the entire home loan process incredibly smooth. The platform was intuitive, and Loan Officer Sam was clear, responsive, and honest every step of the way. Highly recommend for a hassle-free experience.

Had high hopes and started well with responsive agent, fast online process. But we had an employer housing supplement loan that is really just an incentive to help us buy a home. Better didn’t want a third position loan, totally understandable. By my employer routinely subordinates to third position for a HELOC and Better completely abandoned me. Said they ‘don’t go through the effort to file for loan subordination.' Basically, they were like: Sorry, not sorry. At all. And just stopped replying to my messages. They charged me for appraisal and ran my credit score. Just terrible to not tell me that at the outset.

Working with Samuel ** at Better Mortgage my interest rate and closing costs were lower than any loan estimate I got from any other mortgage company or loan broker by far. Better Mortgage has an automated system that relieves you from worrying about closing on time. They’re gonna be prepared and ready to close before the sellers or escrow or anybody else’s is.

Extremely disappointing experience. I was ghosted not once, but twice—first by an agent and then by a supervisor who was supposedly going to "make things right." To make matters worse, they ran a hard credit check without my authorization, which negatively impacted my credit. After wasting a lot of time and energy providing documents and going through their process, I was ultimately told I didn’t qualify, despite having passed prequalification. This company lacks transparency, professionalism, and basic communication. Would not recommend.

I had a FANTASTIC experience with Better Mortgage. Jimmy and Joseph were fantastic communicators, and the entire process was smooth and efficient - from application to closing - which took a remarkably short period of time. I would highly recommend Better Mortgage to anyone in the market for a Mortgage or HELOC Product.

From the very first conversation I had with Cameron he made me feel comfortable about the whole process. Anytime I had a question he was always available, and ready to assist me. I had negative thoughts about completing a home loan online, but Better made it so simple, and smooth. Each part of the process was explained, and you knew exactly what they needed. I would 100% recommend Better for your next home loan. They are the BEST!

Awful, inexperienced, dishonest. Those are all the adjectives that come to mind when someone asks me about my experience with Better. They bill themselves as this cutting edge lender that relies on AI and machine learning to streamline the process but my experience has been far from that. Initially I thought they were great. Downloading was easy and uploading was a breeze. It’s when human intervention is required is where they drop the ball and let it bounce into another court. The loan processors strung me on until the last minute.

Completely wasted my time, and caused me to lose other helicopter opportunities or personal loan opportunities with emails telling me I was approved when I wasn't. They went to the extent of adding themselves to my homeowners policy as a lien holder only to not approve the loan. They ordered title and wasted my time, and cited inconsistency with rental income. They had the information on day one and were aware of income documents. Total lack of communication, and follow up. I contacted them 7 times asking for status and they continued to assure me and on the app stating I'm approved when I wasn't. Terrible company for a Heloc or any loans. Anyone wanting info or specifics can contact me.

Do not waste your time, all this company does is get people's hopes up with some junk letter. I had a pre-approval from them. It was low. And then few months went by and it was an approval I could work with. Being 1st time buyer I didn't know a lot, I looked at homes and places to bid. The bid was accepted. That's when I found out the lady I was working with no longer was with company. I put down my earnest deposit down, new lady said do a, b, c and we can lock in rate. I did all the above and rate wouldn't lock in. I question it. She comes at me like I did wrong. When in reality they did me wrong. So I had to take back my bid, fight for my money back. And still no explanation of why from Better. Stay away ....

Please RUN from this company. They are rude, they avoid admitting when they mess up, they forced my closing to be delayed, they don't answer questions at all unless you have a beast of a realtor who stays on them constantly and even then it's hard to get a timely response.

First and foremost; our loan went through! Constructive criticism; the purpose of the loan, debt consolidation and home improvement. We submitted all requests for debt, etc., but Better issues checks for the debtor and one, where do they get their abbreviations from? Two, the debt amount has changed since the initial amount was submitted off of our credit report. With payments being made to keep the accounts current. Now we have credit balances! Three, checks, seriously? I haven't paid anything other than my water bill with a check for years! I sent their silly checks out 10 days ago and two still haven't posted so I had to make another minimum payment. Really, checks? The only other issues we had with the process was redundancy on certain information we submitted, having to resubmit!

I recently worked with Better Mortgage for my home loan, and I must say, the experience was absolutely fantastic! From start to finish, the entire process was incredibly smooth, transparent, and completely stress-free. Unlike traditional mortgage lenders, Better Mortgage provided a seamless digital platform that made everything simple and efficient. I was able to complete my application online, track my loan progress in real time, and get quick responses whenever I had questions.

This company should be called worse mortgage. Simply go to another company. Poor communication- no return calls. Repeated Questions. Long delays. As a real estate agent I would never recommend this company to anyone, let alone my clients. Pre-approval letter not worth the paper it is printed on.

I chose Better Mortgage because they had the lowest interest rates when I looked at the list on NerdWallet. I would not choose Better again after my experience working with them. My loan consultant that I worked with was mostly responsive and easy to talk to. Unfortunately the loan coordinator who the loan was handed off to to complete the processing seemed to be incompetent. The coordinator barely returned any of my calls or emails, which can cause terrible anxiety when you're getting close to the closing date and there is radio silence on the other end. So, here's my review:

Better Mortgage did not honor the "Close on time guarantee". We posted all required documents the day they were requested. It took several days for them to request more and more documents. Then we were told we did not submit the requested documents on time and did not meet the terms and conditions for the guarantee. We feel we were not treated fairly.

My rep Adam listened very well and analyzed my needs. He gave me a custom solution for me 'cause my situation is different. I recommend Better Mortgage.

I checked with a few other mortgage and loan providers but they didn't offer a close rate to what Better Mortgage offered me. At first, the rep from Better Mortgage was pretty responsive and answered all my questions. But after I accepted it, it was hard to communicate with that person. I was able to follow everything online but it was hard to ask my questions along the way or it would take a day to answer a question. The communication along the way can be improved but overall, my experience was really smooth and nice. I really liked it and I would recommend them to my friends.

The rep was very helpful. He was following up at every step and kept us posted. Even when the system wasn't working well, he was able to go to the system and fix something. I like that the communication was straightforward, everything was transparent and Better Mortgage has a good online backing. The tasks that had to be done were organized and they got done perfectly. Better Mortgage also gave us the option to use our bank. It was very simple to register and pay. However, there were a couple of instances where the builder’s agent provided quotes, but Better was not able to accept that because of the format. The builder’s agent said that was the only format they could provide.

They walked me through everything that they needed. They described everything that they needed from me in detail, so it was super easy for me to get. It was a very easy process. They were very helpful and informative. They were always there when I needed someone to talk to about any questions that I have. If I reached out via phone call or email, it was a very quick response. When I would reach out, they would clarify and made it super easy.

I liked the ease of the online process with Better Mortgage. The process was quick and expedient online. I was provided the resources and information I needed to make an informed decision. I could reach out to their customer service much easier than a couple of the other banks that I had reached out to throughout the process as well. The process took two to three months. The biggest delay was me. My family and I were traveling to visit the homes and make an offer on the house. That aside, the rate I got was competitive with any of the other mortgage applications I had started, but not finished for that reason. I would recommend Better Mortgage.

I worked with them for a new mortgage and they were all very informative. The only thing I didn't like was that in order to contact them, you have to go through a line. Every time I had to talk to somebody, I had to schedule a meeting for that day. They had it available, but you had to wait five hours. It sucks because when you have a question or urgent thing you have to wait to get in contact.

Better Mortgage had a better rate for me. I had a different company and I matched them up, and it was a big difference in the rates. The process, so far, was going smoothly, until towards the end, they were asking for things. I asked, "Why didn't you tell me this two weeks ago?" But that was the only issue that I had. The process was really simple.

Better Mortgage filled out the application and just went through the process online. It was easy. I would log in on the morning and it would show me what task I needed to complete, and I just checked them off. The whole thing took us a month before we closed on the house. It was quick. The few times I had a question, I could just go online, request an appointment and have a phone call. The rate and terms were the best ones we found at the time.

I went for a 30-year fixed mortgage with Better Mortgage. I put them against another broker that I've used in the past for several mortgages, and they were able to compete with that. They were able to do the best they could do. My initial contact and the one who helped me through the loan process were great to work with. They were very responsive via email. It was a little difficult though. I had to schedule a time to speak with them, and they didn't have times that were always available. But they responded to my questions and had answers or got me answers to everything I needed.

I applied for a standard 30-year mortgage with a fixed rate and the process with Better Mortgage was very smooth. It took a little bit longer than three weeks, from beginning to the end, but only because when they were ready to sign paperwork and get moving, the seller and I agreed to close on another date since they were leaving any time to move out. So, we were able to close whenever we wanted. I worked with Luke at Better Mortgage and he was very informative. He was always there and if I wrote him, he responded immediately. If I wrote him a question after hours, sometimes he'd even respond after hours. He was easy to deal with, too.

Better Mortgage had the best rate compared to competitors. I went through an application online for a conventional 30-year mortgage and it was easy. Uploading the documents was easy too. I worked with a couple of different people that reached out with things that I needed, and they were helpful and professional. They responded with an appropriate answer. I was comfortable with the whole process, and I would recommend Better Mortgage to people.

I got Better Mortgage from Credit Karma. I liked the interest rate that they were offering so I did the thing there. The reason why I chose Better was because it wasn't just better at first. I like their website and it made the task easier. All I had to do was confirm, read it through PDF, download the PDF then sign that I read it. I really liked that. The people talking were easy to contact as well. The interest rates that they were offering were pretty low compared to other places. They were very helpful with people that don't know much. They're understanding and they don't get mad. They're very calm.