MoneyGram Reviews

I have made a bank deposit to my family via Moneygram online 1 week ago but the money never get deposited until now. My family checked their bank and the bank responded they never received any proceedings so far from money gram with the particular reference number for a deposit. I called moneygram customer care service and have to be on the line for long time to be attended by a customer service agent. They simply say the money successfully processed so they need to analyse the problem and it takes 3 to 10 business days.

I've been trying to send money from Canada to South Africa. I heard Moneygram is instant and super easy to use. I tried online, it wouldn't go through, they deleted my account and issue after issue I decided to go to a physical Moneygram store. When I was there, they asked for an account number. I had a bank account number from my South African contact, so I gave it to them. The fees and exchange rate are WAY higher in person. They told me it would be instant. I phoned customer service an hour later because she hadn't received the money yet. They said to wait 24 hours.

I used MoneyGram to send money to on 2/8/21. It was a direct deposit into the account of the receiver in what they call MobileWallet. A few minutes after the transaction, I got a notification that the transfer was successful. The receiver waited until 2/9/21 to check his account as he did not receive any notification. To our utter surprise (my and the receiver), nothing was sent to the receiver accounts. Upon checking with the mobile phone company that receives the money in the receiver's country, the receiver was told nothing had been received. I checked with MoneyGram and was told to check again in 48 hours. I finally disputed the claim by MoneyGram that the money was transferred correctly even though the receiver did not get it. I find the situation disturbing because online transaction issues should not take more than a week to resolve. From the customer service reps I spoke with, nothing can be done.

I downloaded the app and my very first transaction got marked as suspicious and account deleted. Would I take the chance to post here if I were up to no good. Let alone download an app and create an account. Please I ask do not support this company.

I was upset when I wrote the bad review, they have quickly solved the problem, and I apologize for my previous review, this company is actually very good, and I am very grateful for have this place to send money to my family.

My brother owed me money, I ask him to send it to me using Western Union, he decided to use MoneyGram. He went to an authorized agent, paid the 3k in cash and sent the funds to me. I am currently in the Philippines. When I went to pick up the funds (1st day) they said there was no record. I checked online and it stated that the sender needed to contact customer service. After he contacted them, they ask him a series of questions about me, relationship, whether or not he knew me, my birthday, etc. Then they said they would release the funds. I verified this online. I went back to the bank (2nd day) with all my ID, passport and I had an account at the bank, they would not release the funds. They advised me to wait another day and try again.

Do NOT use MoneyGram. I actually was sending money from myself to myself. I lost my debit card in Mexico so I needed to send myself money to have cash. I sent all of my money to me, as I don't have a lot of money and they canceled it for vague security reasons and deleted my account. Now I have to wait the 3-10 business days for money to get back in my bank to send it to myself through PayPal. I'm on the 6th day. (It's always 9-10) and I have 6 pesos left. Just don't use them unless you really don't care if and when your money is truly sent. There are too many competitors to deal with that nonsense.

I sent money to Russia. Unfortunately, in many cities, they stopped working with MoneyGram. The receiver could not receive the money. I called to Money Gram and asked for refund. They gave me the number with which I had to go to Canada Post. Canada post gave me the new number and told that I should receive an email transfer for receiving my money back. I could not receive my money for more than one month. Every time I called Money Gram they just lie with a new reason. I will never come back as a customer to this company. With such an approach, one day, they will be out of business.

Well I have use these people in the past. The fees have always been the same, but here recently I noticed sending money to my nephew while I’m on vacation was a bite. Excessive when I looked back at another transaction I sent a day before to my son it was ** - Double that of what I sent. This not be legal, but called customer service not help whatsoever. I’m calling someone over their head. I can see one Class Action Lawsuit in their future. We will see how this goes. Lost me as a Customer.

I’ve been a long time customer for this company (for 12 years). They blocked my account out of the blue without any explanation, or a notifying email. I called, explaining the situation of not being able to log in, they said that the MoneyGram decided to not let me use their services online, and blocked my account. At least they could provide a reason or an explanation... They said: “ We can’t provide you with forward details". Absolutely unacceptable!!! I won’t wonder why their stocks fell from 270$ All the way to 6$.

I have never ever had such a hard time receiving money! They were supposed to eTransfer 4 days ago! I have been on the phone with them at least!!! 12 times if not more, each time I received a different response! And they still can’t send the transfer because they are waiting on the bank to release it that could still take another 4 business days! They are frustrating to deal with, they have given me the run-around and passed me from department to department and just continuously apologize but never once went above and beyond to help me get my money. They are now saying it’s a technical problem, they don’t know when it will be fixed and that they may have to return the money whenever they get to me on the list of people also going through the same thing! They are FAR from quick or efficient!!!! If you want to get money to someone I would never recommend them, because if by some chance it gets “lost” ... Good luck!!

I used this service to make a Money Gram transfer to Walmart. On the site it said if you allow a debit from your checking the money would be available in minutes. If you used a credit or debit card it would take 3-4 business days. The money was taken out of my account 12-9-2020 and still not available 12-14-2020. I was given the runaround. If I was not a working nurse I could have driven this money to my son to help him out. However, during covid I did not have the time. The last person I spoke to Annie said the website was incorrect and the 9th was not considered a business day. Next time I will use a carrier Pigeon! This is the one time I wish I could give negative stars.

I use MoneyGram a lot. I've noticed that they jack up their fees during the holidays. And not just a dollar or two. The fees more than doubled. I'm sure folks are struggling this year, 2020, more than ever. MoneyGram seems to be taking advantage of that. Shame on them!

I have used this service several times to send money to the kids, or grandkids, and was always happy with the service. It was a fast and very secure way to get funds to someone many thousands of miles away.

PSA: Don't use this company! Alternatives such as Western Union, PayPal - literally ANY other competitor will be better. They have "lost" my transaction. Customer service is non-existent; most of the representatives don't know what they're talking about and will send you on a wild goose chase to pickup locations - which their website isn't correct about which locations offer their services. 90 days is an unacceptable amount of time to find out what is going on with an etransfer, let alone receive it. Any time you're transferred to a manager, the call is conveniently dropped. My client paid $10 for a service that isn't anywhere close to as stated. That's an extremely high fee for literally the worst customer experience I've ever had. While I have heard of people successfully completing transactions, mine was unsuccessful and their process to escalate the situation is abysmal.

I've used MoneyGram a few times inside a CVS store, the computer part of it is not complicated to fill out the required areas, the big issue I had is that on 2 occasions when I had proceeded to the cashier to collect my money, the cashier said to me,"Oh, we don't have enough CASH in the register to give you so you're going to have to go to another moneygram location!!", that's not right, They need to fix that GLITCH, before people fill in all the personal information in the computer!!

I used Moneygram a couple of times, granted, some time ago. Easy to register online and send money from a bank account. Money was received halfway across the globe within 2-3 days. Zero glitches, unlike other money transfer services. However, you pay for this convenience and peace of mind, commission was 4%-5%, so if you send large amounts, you have to do more research. So one star off because of the cost.

I have used MoneyGram services for many years, but my last three transactions online became a nightmare. Whatever is going on internally or externally with this company, it cannot be trusted! There is definitely fraud going whether it is on their part or the third party. I made three attempts to send the money, received message 'Transaction Error Try again' every time. The money was withdrawn from my account, but they claim that the transactions were not complete! My bank investigated it and confirmed that the money was successfully received! I trust my bank, but MoneyGram has become a Fraud! Do not trust it and do not use it!

Most of my money transfer recently were made using Moneygram. All services are present such as automatic conversion of amount to send, a list of most countries in the world. The sending process is very smooth and quick (in minute pick up). The only inconvenient is that the rate is slightly low, so they might need to raise it a bit. I would definitely recommend it to anyone.

Moneygram is the best money transfer device. It’s, fast easy and convenient with little to no additional fees. Transferring money just got easier. You can even get funds to friends and loved ones from the comfort of your home; Moneygram offer services online and the app which I happen to use myself. I love Moneygram!!

BE WARNED!! Terrible online service. Waited for 5 business days for authorization to come and on the 6th day the transaction was canceled for no reason. The customer service also doesn't know the reason for cancelation. And he very calmly informed me to transfer money again with no feelings that I lost 5 days and to do that again wait another 5 business days and still not sure if it will be processed or can get canceled again. I advise never to use their terrible and unreliable service.

I am a US Citizen with a great job and pay a lot of taxes. Banks have trusted me with very high credit limits and a pretty hefty mortgage. Today, MoneyGram cancelled an attempt I made to send my family who are at war $400 to feed and clothe their children. Their explanation is that the country is on their fraud risk list and I had more than one transaction. It’s my money, I earned it with my hard work and they block me for such an odd reason. I am very disappointed that they are allowed to do business in this way. They need better security to be able to tell fraudsters apart from honest hardworking people who are doing humanitarian deeds.

I have been having awful and bitter experience with the services of MoneyGram in terms of receiving money sent to me. Something was wrong with my account upon receiving or sending transactions and after I sent queries to MoneyGram, they were completely helpless in my cause. If my account has any problem I expect to to briefed and help solve it. My partner sent me money and we urgently need to buy something but I couldn't redraw it. After a lot of hassle, the money was cancelled. Please fix your customer service and get back to me resolving the case. **

Have been using them to send money to my family for over 10 years now. Successfully sent money last week to my in-laws for their Birthdays. Tried today to sent to my mom and got a prompt that for security reason I can no longer use them. Called call center and got the same message. They said they cannot provide details and I should use other services?! I rarely sent money - 3-4 times a year top, I think I at least deserve some explanation.

Need to warn others! I sent 500 dollars overseas, they immediately shut down and blocked me out of my own account for no given reason after I asked why, and spoke to a supposed supervisor? She only repeated that I need to find another company to send money with, and stated that per policy she could not give me a reason, and that I would have to wait up to 90 days to refund my money. This seems fraudulent and will be reporting to the Better Business Bureau as well. Do not use this company, and find another one that is more professional in handling your money.

MoneyGram arbitrarily canceled my account after many uses. No reason was given except that it was just their whim. I spent over an hour with 3 different calls. Customer service is abysmal! Terrible! Do NOT recommend! Go to a different provider, and believe it or not, that is exactly what they told me. I'm gone forever!

I am very upset that I use MoneyGram to send money to my elderly dad in Mexico, when he was picking up the money, there was a power outage in the store. Could not pick up the money, he came back the next day and the transaction shows that it's not available for pick up, MoneyGram tells me the transaction is done, and the place in MX has shown prove that their system had an error and returned the money, yet with all of this and 2 months later Money Gram refuses to give me back the money, or get in contact with the receiver store to verify what is the issue.

If I had known or read all the reviews on here I would not have sent the money using Moneygram. Bad customer service and still waiting my refund as I cancelled the transfer, the agency did not have enough money for my family to withdraw! Refund is taking forever to come back!

After completing numerous online transactions before with Moneygram I sent the last online transaction of $40 that got put on hold. After couple of hours when it usually takes 2-5 mins Moneygram called me at 11:30 at night to explain to me why Moneygram put a hold on my transaction. Their reason is, Moneygram was wanting to know what I was going to spend the money on. What you do with your money is none of Moneygram business. I asked for a full refund to credit the amount they took out of my account and still waiting. Now on, I will use another means of sending money.

Horrible experience. They took my 4,000 USD and closed my account and the reference numbers they gave me were incorrect. When I got to bank to put up my money I even had a online account. Went back to login. Couldn’t. Very much fraud.

I sent $2500 from the US to Hungary. I received a confirming email saying "Money is ready to pick up". But when the receiver tried to pick up, he was denied. I called Customer Service in India and spoke with Deshera, Angie, Rei and Michael (a supervisor) and all read from the same script and would not deviate. I have no explanation why it was cancelled, why I was not notified of the cancellation, and why they have kept my money. It has been 13 days and I have not been refunded. I have filed a complaint with the BBB.

I attempted to send monies to Uganda and chose MoneyGram as the service. My transaction was processed fine and then about 10 to 20 minutes later I received a communication that my account had been revoked and that my transfer was denied. Generic reason of possible scam or fraud. Next day I communicated by Chat with MoneyGram. No explanation given, no process to review the legitimacy of my transfer, money is then tied up for 3 to 10 business days. I don't ever do this type of thing, but I am shocked that services like this have no process to review transactions. If they can cancel my and revoke my account so quickly, they should be able to refund my money just as quickly. I would NOT recommend this service.

I have used Moneygram for over 7 years generally through an agent location. Yesterday I created an online account to send money to a long time supplier in Nepal whom I have had business dealings with for the past 10 years. My account was made on 8/8/2020 at 4:09 pm cst, $587 was sent from Texas to Kathmandu at 4:18 pm cst, at 4:52pm cst moneygram's system cancelled the transaction, and at 4:53 pm cst my account was revoked.

I had used MoneyGram in the past with few hiccups. This time around major changes happened to their website. There is no telephone number for support anymore, there is only a web form that seems to be sending your request to dev/null. They took the money but they refuse to deliver the money to the designated recipient, yet there is no way to cancel the transfer or anyone to talk to! My recommendation is to avoid using this service unless you have a lot of time in your hands and you like to send your money in the no man's land ... and possibly lose it.

This is not the first time! But I had enough Me and my dad which senior citizen have been Frustrated with MG with their verifying identity that won’t even Exist? I knew that they just wanted to hold our money. I have been sending money for 4 years and they want my Dad to call CS to verify himself? Which That’s the service fee I have paid for them to deliver it safely to receiver so they are the one that needs to call CS? I had enough because they have no help. Try to cancel this transaction, they have been reading Script bee and over that before they can cancel the transaction the receiver has to verify himself? As far as I know my Dad only need his ID to your Site to verify himself not to stress my Dad to try to reach your Customer service! This just gotten out of hand! I will never recommend or use it anymore!

I have a hair business, so I purchase my hair extensions overseas (China, Vietnam, etc). I normally use Paypal, but this particular hair factory uses MoneyGram or Western Union. I made the terrible decision to use Money Gram. Once I sent my funds, I received my reference number and an okay for the receiver to receive the funds. A few minutes later I get an email stating that “Effective immediately your MoneyGram Online profile access has been revoked and your profile has been suspended” because my profile information is fraud?

My Fiance' is an RN who's currently working front line with state to battle covid-19 and have tried several times to send me money. Every time she does, it's a bunch of running around just to receive the money. Why am I paying to have my money send and gotta be racially discriminated in the process. We both have great jobs and makes over $150,000 annually. We are not CRIMINALS and are so disappointed in the way we were treated.

I sent money to two of my friends and was told that the money will be there in few mins but it was a lie. It is almost two weeks now and the money I sent is still in the hands of Moneygram. They are cheaters. Every time I call them they tell me different reasons related to their banking system which is not my problem. I don’t know what to do. I am going to write a review in every platform so that they don’t cheat other people.

Wanted to transfer $100 from US to Ukraine. As soon as I entered all my payment data and clicked next, I instantly got a message saying that "After careful review we blocked your account..." What?! So I called the hotline after being transferred around I had to answer a serious of very personal question and my relation with the subject (!!!)...guess what?! I was told that based on my answers, my account got permanently closed without any further explanation. After I asked why the guys on the phone started to get mad and started raising his voice and told me to look elsewhere because it's basically my fault - somehow. This was literary my first ever using MoneyGram, will make sure everyone knows about that scam because now I cant delete my credit card info and hotline is reading off a script...

My account was cancelled and revoked without reasons. I tried to use it another time and it is gone. Spent 1 hour chatting and calling customer service. Everything is by the book: We apologize, we understand. WHAT ARE THE REASONS, ANSWER THIS QUESTION? You provide them all your information and in return they apply some policy to cancel your account. Honestly, DON'T USE MONEY GRAM, they want to go out of business...

I purchased a Money Gram from a local bank. As it was lost in the mail I needed to cancel and request another money gram. The time on the phone was disputable. Once I connected the wrong information was provided and requested repeatedly to speak to a supervisor. Once I was allowed to speak to a supervisor, I was astonished at the completely uncaring attitude of resolving my issue with a lost money gram. The cost for replacement was exorbitant and disgraceful. This was the first and last time of using a money order system. Money Gram a license to steal and take of advantage of the most vulnerable populations. They should be investigated! Beware!

I have been sending money to my husband in Cameroon. I have sent 5 days ago some money. It can not be released. I am calling Money Gram since 11am this morning. This is 5.35pm. Can't get help. Ooh GOD.

Problem is I loaded money onto card today and I wanted to send money through MoneyGram and they blocked my account for no reason. I've never done anything wrong. I don't even have a criminal record. All I want to do is send my son some money. I can't even do that because MoneyGram said that I was scammer basically and I'm an American citizen.

Every week my husband sends money to his parents. Due to the pandemic their income (married couple living on 1 income) has diminished. Without any warning and after sending money several times my account was closed. The only explanation we received was it was due to security.

I used Moneygram for 5 plus years with ease. When I increased amount sent to Ghana, they held the last few amounts and blocked the account. Their fraud system has a lot of false positives and the company knows this but is making no attempt to resolve. They hold millions from various consumers for 10 days, accruing interest while they “wait” to refund the amount. When you call them they hide behind terms and conditions on their website. For a company this size, they shouldn’t be allowed to discriminate this much and get away with this especially while making money from people they discriminate against. Since they are not making an effort to change, and their blocks are final with no way to resolve, I believe a class action lawsuit is needed to force change.

I used MoneyGram to receive funds for my services for about a month until one day they suddenly blocked all my transactions and refunded them to the senders. When I call, I get a person reading a script.

I sent a transfer on June 2 through MoneyGram and it's still in transit even though I've been told it should take 5 business days to be resolved. I've contacted them several times since then and was told it can take up to 30 days! So I'm currently out of $1000, my friend hasn't received the funds and no one can give me a valid reason as to why it's still in transit.

My first and last time using this place. I done a send for $278.73 and it says completed. I then get an email 15 min later that it’s canceled and my account suspended permanently. I now have to wait for the pending to drop off up to a 10-day wait and get my money back.

I use MoneyGram to transfer some amount from Canada to Pakistan but even after 4 days it is still in transit 3 times I complaint through app and 1 time on phone call but no respond. In simple word I suggest never use it.

I have been using MG for many years to send money to Thailand for my family. (Twice a month!) Last time, we tried to change the process of receiving from cash pick up to bank account just to realized that bank couldn't receive money from MG via bank account. I called an hour later after submitted the transfer to let them know and cancel it. I had to ask for the case number to make sure the customer rep. record this request and they won't send you an email for the confirmation either! Why not?! A day later it said the transaction is successful but my brother hasn't gotten any money in his bank account!

I have been sending MoneyGram for over 10 years to family. The last 3 or 4 transactions, they blocked it and refund money to me. They keep saying that my family members are the one that have problems picking up all of a sudden, which is ridiculous. Such a waste of my time to go back to these retailers and wait in line again just to get money back. Moneygram need to go out of business, period!!

All of us, here, consumers that were wronged by MoneyGram, need to file consumer complaint with BBB, and start a petition on social media (ex. Facebook) to boycott MoneyGram, and pointedly give business to their competition. I was a loyal customer of MG for years, was only sending cash internationally to personal friends and family members. 06/03/2020, sent a small transfer (just $80 to a childhood friend that is in need) in my native country- Republic of Georgia, in Europe. I had been sending money to relatives and there for years. Always sent in person, using cash. All of a sudden, MG blocks the transfer, and the lady cannot pick it up.

I live in US and sent money to a friend in West Africa. The bank there wanted me to send a pic of my passport which I don't even have. The friend finally begged enough and got the money. I won't be using Moneygram again.

I tried to use them to pay my mortgage. After 5 months of confusion I finally got them to tell me they needed more information to process the payment. Why would a company not tell you your transaction never went through for five months. Don't use them!!!

I tried to use MoneyGram to send money from the USA to India. The first time the receiver was told the money could not be paid and told it was being returned. In that case I received a refund about 10 days later. I tried again to send money, and the same thing happened except that this time my account says the money is available, but the receiver is told it is being returned. I have waited from April 17th when the transaction was made until today May 27th, and I still have not received the money. My account says it is still available to the receiver, but it is not. I believe MoneyGram is now a scam. DO NOT USE THEM!!!

I went to Walmart to send my family member money internationally to T&T and they did take my money but I found out the MoneyGram over there will not let her take out the money nor use the phone due to the pandemic. I went back to Walmart and spent over 8 hours of my time going back and forth to resolve the issue, only for moneygram to give me a run around at walmart. After placing calls and requesting callbacks only to not even get any sort of call back, I had to go through the process of calling MoneyGram AGAIN, multiple times and waiting through long wait times due to the pandemic. Only for their customer service reps to also give me yet another runaround and to make it even better, they've hung up on me multiple times.

FRAUD!! NEVER USE MONEYGRAM! A complaint was made to the police! I sent € 800 to my mother to withdraw cash from France to France. The money was withdrawn a few hours later by another person, my mother NEVER withdrew the money! How could another person withdraw the money without proving the identity? I LOST 800€!!!

I made an online account. Never used it though. I logged in the first time while making the account. Once to check the rates. Then on the 3rd login, I apparently did the unthinkable, whatever that was. I was blacklisted. For what? Don't know. They wouldn't tell me. I challenged it for review and received a letter saying my transaction was suspicious. I never made a transfer. Never got the chance. The whole time this is happening mind you, I'm sending in person at a physical location every two weeks.

I sent my sister 2k through MoneyGram on 5/12/20. She goes to pick it up on 5/13/20 and they tell her I need to call in because it's been flagged. I have been at Walmart and on the phone with MoneyGram for the past 7 hours and I just keep getting the runaround. They won't tell me why they won't release the money and they won't issue me a refund either. These people are scum. They have no right to keep people's money. My next call will be to my attorney!

I talked to a supervisor on the phone to ask for a refund. He was very rude and unhelpful. I don't know whether I can get a refund and I am very worried about that. I do not suggest using this company. Personally, I will never send money through MoneyGram again.

These people are the worst. Would not allow the receiver to pick up money and then had me on hold for hours and no call back. Tried the app, email and the phone and nothing. Then online it said I could cancel but my fee would not be returned - seriously!!? And the money wouldn’t be returned to me for up to 10 days. How is this legal? I still haven’t gotten thru and don’t know what to do.

I used Moneygram for a while and the last 4 or five times have had major issues. Thursday I tried to send money the State. But was told I have been flagged. I called asked why and no one would answer me.

After being a loyal customer they suspended my online access without a valid reason. I used the bank to bank which allegedly it's free. Or smaller fee using my debit card. Then I started going to a MoneyGram location for a higher charge. Couple of times my transaction was not wire and I had to return to the location and redo it all over. Major inconvenience. Last time I used them they revoke the transaction and I spoke to Graisa Which she was nasty and Rude asking me why and how I got the money. I briefly explained and she wasn't satisfied with my answers and she said, "I have the authority to release it or not.' After she belittles me hangs up being sarcastic and rude. I would never used them again!!!

I had a relative send money to Money Gram and I was prompted to add my "DEBIT" card info to receive a direct deposit of funds. Easy to setup the account but when I add my "DEBIT" card to the account it tells me that my card is not a debit card despite the fact that my card says "DEBIT Mastercard" on the front. I contacted Money Gram and FINALLY spoke to person in a different country and explained the situation. They told me it was problem on my bank's end and I need to contact them.

I was conducting a simple business transaction between the U.S. and Peru. Sent the $$ via MG. MG sends my receipt via email, only to freeze my acct 20 mins later for possible fraud. They cancel the transaction, while informing me in a 2nd email that it'll be up to 10 business days before I'll see my money (all $520 worth) returned to my Navy Federal Credit Union account. Never again. NEVER again.

Avoid at all costs! I sent money to a friend but the transaction was canceled. Customer service was rude and asked too many questions. Why do you want to send money? Hello there, haven't you heard about Covid19? People lost their jobs, and you dare to ask why I send money to a friend? Terrible experience. Don't waste time and save yourself a headache. Try Western Union. It's more expensive but they deliver.

Update on 05/06/2020: This is a follow up on previous post. Moneygram customer service is useless. Allow minimum of 40 minutes to one hour most of it on hold, now I was told it takes 90 days to investigate my issue, the $$ we sent was paid out in local currency at one third of the real value, was sent to a needy family of 5 for food, all they do is brush you off. Stay away from this company.

Sadly I purchased money order for 4000$ and they got stolen, I asked for 3 days delivery replacement but I took more than actual 3 days until my check got cashed out. They kept saying even with submitting a replacement anyone stole your checks they still can cashed out and Money Gram can’t deactivate the checks depends on the serial number. DO NOT DEAL WITH MONEYGRAM.

First, MoneyGram took my money to send to the Philippines. When the receiver tried to pick it up she was denied. MoneyGram customer care said I could get a refund by going back to my agent. I did. Upon printing a money order refund, the money order printed out as "void". When the agent tried to correct it, she could not. She called the "help desk".

I sent some money out the country, and paid with my credit card. MoneyGram did not warn me that my credit card company would charge me an extra 5% fee for the transfer. My credit card company never charged me extra fee for other similar companies (i.e Xoom, Western Union) for these types of transactions.

Do no trust them. Unbelievable that a company this size would take the money from my checking account, accepting the transfer, then close my account without providing a reason, then keep my cash. I had to call several numbers, provide the reference number, and only then did they say they'd refund my transfer. But I still haven't seen the refund in my checking account. Complete fraud. Moneygram is a scam. Use another service. Beware.

I have used Moneygram services a number of times over the years to send money from Canada to Ukraine. I recently tried to send money paying via Credit Card. I had to deposit funds into my card first, I did this then tried to send money. The transfer did not go through likely because the total banking network had not updated in time for this transaction. I tried a few times, then was asked by their online tool, to upload my driver license. I did this. Was able to send money. Then another day I had the same problem. I guess one needs to wait when transferring funds from one bank account to another before trying to send money overseas. This time I was told to use an agent location which I tried to USA Canada Post. At Canada Post the transaction was denied with no reasons given. I have submitted two complaints April 1 and April 6 2020, no replies from MoneyGram.

Moneygram is promoted by the US Child Care Service to send your child support international. Apart from electronic case numbers generated, they just won’t reply which is just unacceptable given the very important matter. They should really held accountable by the US government for not assuring services promoted..

Omg, I put money through Walmart MoneyGram Friday April 3rd to send to Dominican Republic, today is Thursday 9th and still he haven't received anything, I called too many times tell them what was the issues and they don't give me an exact answer, also I request a refund but they said I need to wait until 30 days to refund to me, omg this is a big scam and they want to steal your money, Don't put money with moneygram anymore.

I send money to Finland for cash pick up last month. But the agent said the money is not available. Then talk to customer care. They said try different location. Then tried another day - another location but they also declined. After that I called customer care and talked to Supervisor. He said me - since I not my fault and I tried 2 different locations, so they will refund me the money with the service fee. But almost 1 month gone they never refund me the service fee that is $5.99. I send money for my emergency need. Without providing me the service - how come they took my money? It's not fair, it cheating. Me also filed complain twice on their website. But nobody connect me. Still I am waiting. I can't appreciate cheating.

Hi, I have been sending money from Canada to my mom in India for almost 12 years. Never really had an issue since the amount is picked up next day. Well due to the current Covid 19 situation. India is in lockdown and the limited MoneyGram centres are all closed. I called money gram to find out how I can get a refund since I was thinking of alternate ways to send money. Moneygram agent Melisa (fake name) she wouldn't confirm any details about her. But convinced me the amount is safe for 90 days and kep insisting to leave it there.. Well my MOM needs it now.. She just couldn't understand. Finally she agreed to refund amount. Service fee will be deducted. What service? End user did not get the amount. There is a pandemic and if you try and loot at this time. I don't have any respect for greed filled companies. Even it's a higher cost. I would prefer Western Union in future. Very cheap service and lack of empathy for customers.

This business is the worst one out there. I recently tried to send funds to my Wife nephew in the Philippines, something we have done hundreds of times almost monthly due to the house my wife owns there. This time some was to be donated to the Local Police department, another cousin is the current police captain there, to purchase rice to distribute to the community during C0-VID 19 situation. MoneyGram rejected the transactions and banned me from using their services for fraud. They asked questions like who are you sending the funds to, when was the last time you saw him face to face and why are you sending the money. I told them all of this and these morons still came back, claiming my transactions was fraudulent.

I have been a regular patron of MoneyGram, and I send money to the Philippines every now and then to support my family. Only today it's happening that they rejected the money I sent for a reason that they cannot divulge. WTF! They rejected it at a time when my family needs the financial help the most especially at this Coronavirus scare when the city is being put in a lockdown. Thank you for your help MoneyGram! You definitely suck in your service. The customer "service" person I talked to mentioned about Moneygram being a regulated entity. So what? What did I do wrong? Whoever is this lousy auditor checking at my transaction is seriously uninformed and needs to go back to school to rehash his audit analysis. Bad, bad service.

The worst ever ... especially with a world crisis going on ... They will not provide no help for a sender to help their receiver to get their cash to buy food for their kids!!! Unbelievable and disgusting!!!

Translated with google translator. Horrible system. They tried to send a transfer from Ukraine to Russia. 2 times unsuccessfully. Besides the fact that it is necessary to defend the queue, a lot of information is also required to receive a transfer, including the amount of transfer. If you don’t know the exact amount, the system does not skip to the next step.

I was using MoneyGram almost every month. For no reasons they closed my account, without giving any explanation. I contacted customer services, I was told I can never use my account and they let me feel like a criminal. They confidently told me to use another service provider. I have never dealt with such rude company all my life. Only if they can train their staff to have respect and train them communication skills.

You have to actively track your transaction in order to see that they require "additional information". Then they take your money, even though they decide to cancel the transaction and take a long time to refund the money. On the verge of being a scam.

My money order 550.00 was stolen. I report it to Money Gram and I do a replacement 02/29/2020 and cancel. Don't you know someone cash my money order 03/05/2020 so I call and they said they can't do nothing but give me 7 days. In 7 days anyone can cash it all because they didn't cancel.

I tried to send my son money online. The money was supposedly sent successfully and the money was debited from my account. Ten minutes later I get an email saying that my transaction was cancelled. I called Moneygram and told them that the money came out of my account. I was told I would get a refund. I have still not received my refund and when you call nobody speaks English and they give you the run around. If you are thinking of using this company DON'T! They are scam artists who will steal your money.

For months now I noticed when balancing my nonprofit account that Moneygram is charging a few pennies over what my receipt says. At first, I was trying to not make a big deal out of it but again this month I had two receipts that were wrong. We are a nonprofit with all volunteers so every penny counts. If they have been doing this to us, it makes me wonder how many others are having the same issues and how much they have overcharged. Pennies can become a huge source of income too.

I sent money twice and twice I had to go back and collect the money because it was refunded to me. Both times I call the Home Office I'm on hold and get the run around for 30 minutes. This service is a joke. I would rather give my money to Western Union. Can you give this company another dime. If I can give negative star rating I would.

My friend desperately needed money. I signed up for Moneygram - Screwball Response #1. It said I already have an account and just shut itself and shut itself down again. Then there was an email in my box the next morning saying, "Welcome to your new account". I tried to log in today - the interface did not respond. Wrong password. I clicked change password and it said I can't. LOL. It said you can only do it once every 24 hours. I never did it at all, I never ever. Then I called - lol. I recommend a call to them for laughs. It runs its computer mouth to slow the call and just start giving lessons and tutorials. It's real 'right wing-perspective' stuff. Inside the mind of them is on display here. Lots of robot questions that are not relevant. This is my bizarre experience with moneygram - what a nightmare.

After many years of using MoneyGram’s online international money transfers successfully, I retired from my company which eliminated my company email address used for my MoneyGram account! There’s no way to change your email address, but must create a new account. In the mess of doing that, I just received an email that I’m no longer allowed to use their service. Absolutely no explanation!! Do not use MoneyGram!!

For years I have sent twice a year money to a relative in Jamaica. The summer funds are sent from Canada while in the winter funds are sent from Florida. I dont know what the problem with these MG bozos but like other without explanation nor cause my transfer was refused. I faxed in copy of passport. Account then closed. Like I said wtf is with these bozos? Afraid of what? Their shadow?. Avoid MoneyGram at all costs...

I want to send money regularly to a dear friend I have known for decades but who is being pauperized in his homeland by inflation and he needs dollars to eat, rent, transportation,etc. -- money to survive. MoneyGram does "not like the sound of it" and refuses to send although they used to. They gave no concrete reason. So if you have people that depend on you, then don't depend on MoneyGram. For one day they may just cut you off. Try World Remit, XE.com or HiFX.

I am a client who sends money to his family frequently through this company. More than a month ago I sent money to my relatives, MONEYGRAM collected the money from my bank account, sent me a confirmation email with details of the transaction, but it never appeared on my MONEYGRAM account statement. My relative has not received the money yet and every time I call they transfer me to 4 different departments to finally tell me to call in 48 hours to see if they have a solution because the transaction is under investigation.

I have been using MoneyGram for about a year to send money for my fiancee to pay her rent. I sent money directly to the landlord last time, however he was rejected by the bank because the name did not appear exactly as it is on his identification. I talked with MoneyGram who said that they can't change the name on the transaction. The bank marked the transaction as complete, however did not give the money. I contacted MoneyGram, they said that it says it is complete; then they started asking me fraud questions like I am at fault for something. My fiance and the landlord went to the bank who said that they audited their records and they didn't give the money, so a refund would be issued in 15 days. After 15 days, I didn't receive a refund, so I notified my bank who credited my account. MoneyGram then blocked me from logging into my account. It was their error, but treat me like I am a criminal through the whole process.

Moneygram locks me out of my account saying the same is for security reasons as they say they have regulation issues. There is NO security issue. In Online account, if one sends money using internet banking to direct account, they do not charge service fees. So, they thought my transaction was not making them money so they locked me out of my account and said the same can be done from their local store with a service charge. Do not trust moneygram. I am using Transferwise for international transfers or even a bank that’s transparent. I am heart broken at their service and this is an honest review.

The money it’s in their bank account. They refuse to release the money to the sender or receiver saying it’s an error on the system and they cannot do nothing. I speak with the managers. I speak with employees more than 20 times. The same they refuse to fix the error for one of us to pick up the money. Worst company ever. I will not do business with them and in the future I will tell everybody to not do business with them.

I tried to send a small amount of money to Gabon and had my access and profile denied. I complained to Moneygram, had a phone conversation with one employee. The refusal of access and profile was confirmed! Very strange, as I have no negative history on payments!!!

I've been using MoneyGram for months sending cash money at my local store. So I decided to try sending money online through the website and it showed my past history of sending money. So I put all my debit information in and I sent a $200 payment to my family in the Philippines. I processed my payment and a few minutes later I got an email saying it was denied! I tried logging back in my Moneygram account and I was locked out. I called MoneyGram and they told me because of security reasons I was no longer able to send money anywhere! They told me I have to use another agency to send money now and I'm no longer allowed to send money with them! WTF??? I can't even go back in my account and delete my debit information and now I locked my debit card and have to order a new one because now MoneyGram is no longer trusted!!!

I was owed 100 bucks from a friend. He sent it Feb 1. He sent it through fast cash. I received email to deposit on to my debit card. I have not received it. I have called 4 times and even spoke to a supervisor. They keep saying it will be few more hours. Still nothing and it's now Feb 5th. I have emailed as well and have got no response. NEVER USE MONEYGRAM!!!!

I was sent an emergency funds from California to Toronto Canada Through Moneygram. Went I went to receive the cash money that was given from the sender. I had two options - either to take money order or Etransfer, I chose Etransfer. The agent told me it will take 1 hour for me to receive an email for deposit into my account. Now it has been 97 hours and 6 phone calls. I am being told every day that it will be soon or tomorrow and now after two complaint cases it will take 2-4 business days to look into this.

I spent 51.60 in fees to send money guaranteed in 10 minutes to my son in another state and the money didn't go through. I was hung up on 15 times. Do Not trust or use this service. Impossible to get help.

This service is a complete scam. They have you send the money, make you jump through all kinds of Hoops to receive the money and wind up don't giving it to you. They must receive some form of Interest on your money that they hold in limbo for weeks at a time.

My family sent me money through fast send. Did not go through. Call customer service. They have no clue how to fix it. My money is in limbo. I'm over it. They seem very unintelligible about any of their system operations even the higher-up officials can't figure it out. I would not ever recommend using this service ever. It is horrible. The customer service is horrible. The people barely speak any English hardly. It's crazy. Don't waste your time with this company.

They take your money then say security flagged you and you're stuck without your money!! They are a fraud!! Do not use this service!!! Customer service is retarded!! They are useless. They need to be sued!!

Used it twice then acct cancelled by security dept. Security Dept cancelled my acct and refused to give me reason why. I sent $200 overseas then got notice my refund take 10 days. Customer service was rude and non apologetic like it was my fault but they never would give me reason my acct cancelled. Worst company I've ever encountered.

I used to use MoneyGram to send money to my mother-in-law abroad. It was working fine, on multiple occasions, until one day I got following message: "We cannot process your transaction. Currently, we are unable to complete this transaction online, by phone, or at a location. Please come back another time and try again". And did I try - over, and over, and over, and over again, during span of 18 months... After figuring that enough is enough, I contacted customer service. Their answer was "MoneyGram Security will not allow your money transfers to go through. I was looking for the details, but no information is being provided to us. You will need to use another wire money transfer service to process your transaction."

I tried sending money to my son. They took the money out of my account then closed my account. They only refunded my account the face value of what they took and kept 49.99. Say it was a processing fee and security account red flagged me just for sending money to my son who has the same name as me. My opinion use Western Union. Moneygram is a horrible company and should be out of business.

I can give a negative comments. Worst customer service and playing with people money. Stay away. I have not received my money back. I initiated a transaction and they took my money immediately but even after 5 days money didnt deposited to receiver. I received a fake email saying money transferred. When I call customer service they said due to technical difficulties they are going to refund. Are they crazy. After a week of using my money and said they are reverting back. Worst customer service.

From experiencing issues with them for over well a month, calling them multiple times and even showing up to the MoneyGram location with my receipt in hand and a customer service agent on the phone, they still did not pay me back. Even if it is a couple of hundred of dollars, it is still my money! I gave them all the information they could need, then when that did not work I tried to fill out their refund request form on their website. Funnily enough, when I put the Moneygram location zip code it did not work but for my home zip it did.

Moneygram is not secure at all, I was victim of fraud on my account, they block definitely my account, and when I request for my history of transaction they ask to pay. I don't recommend their services.

I have used this service since 2017 with no problems. My last transaction on Dec 26th on the amount of $457 including fees was cancelled today. No reason given. I received an email saying that my transaction was cancelled. I call customer service. They couldn’t tell me why but they also close my account and can’t send money with them anymore. Just horrible.

Used this service three times previously with minor problems. One transaction was cancelled (no reason given). On my next attempt, I received a message that the transaction could not be completed online, so I went to their location with the confirmation number. Clerk could not find it. I called in and was told my account was cancelled. They refused to tell me why it was cancelled, just that it was. Terrible service.

Dont use this scam company! We have been trying to get a refund. I've contacted MoneyGram and my refund a week later is still not there on my card...wondering if I will ever see my $459.99 again. They take your money before verifying that they can transfer your money to the recipient and close your account with NO explanation!!! Beware of this sorry company...oh and when you call you get people that can barely speak any English and a lot of "I'm sorrys". My reply was, "Yes yall are sorry!!!"

I am so disappointed. Tried to send my son MoneyGram for medical procedure tomorrow at New York Presbyterian hospital and money gram was sent - withdrawn from my account and then cancelled so he never got the funds. This is the second time I have had problems with them holding up transfer or cancelling. Now he is unable to have the treatment for his life threatening problem. What is the problem - a perfectly good money transfer - cancelled for no reason. I am aghast and frustrated. That this company can change at will and affect people's live.

I sent money to a friend in Dominican Republic with Moneygram same day service. It's now Jan 3, 2020 and I've heard all the excuses in the world on why they can't access my money. They blame local third party providers for not responding and meanwhile I have to continue to wait to get my refund/solution. This was my first and last time using their service. Clients should not be held responsible for third party providers moneygram uses.

Just like all the others on here, I sent $350 and received an email saying my transaction was successfully sent. 45 minutes later I got an email say the transaction was cancelled. Tried to access app for an explanation and it wouldnt work. Called customer service which told me I need to use another service. I asked about my $350 and they said I would have to call my bank. The woman barely spoke English, gave me no info, acted like I was a criminal. My bank account still shows a pending transaction but is closed till Thursday so I have no idea if I'll get my money back. I will update either way once I know. Dont use this scam company. I wish I had read these reviews first.

My daughter was scammed out of $1800 and I figured it out the day she mailed the money orders. They won't stop payment or cancel a money order quicker than 7 days... They could but they don't. It took multiple calls to get past the automated part, and then you had to speak to a foreigner that could barely answer questions. They don't care about the customers.

I sent money 12/24/2019 to my landlord. Got the email confirming everything was successful. Then 5 mins later I get another email saying it was canceled and they would refund my money 3-10 business. Never received my money, never got a clear explanation of why my transfer was canceled either!!!! Don't do business with these people RUN!!! They are holding my money and not releasing it. I have called them numerous times and still got nowhere. Save yourself the headache and go to Western Union or Cash App!!!! They will steal your money and hold it hostage.. I definitely wish I could give them zero stars.

I sent money to Philippines, to my Mom. They reject the transaction because of some regulation that I don't understand what the person talking about. I am a long time customer of MoneyGram and now this happened to me. There's nothing wrong on my transaction and I always sent money to the same persons (my Mom and my Sister) every month. They can't give me a specific reason why they rejected the transaction. Now, I have to wait 3 to 10 business days before I get my refund. What a big BS and scammer.

$5.99 to Send Online. I processed an online transaction in the amount of $600 to be sent to my son 4 days before Christmas. My son went to a location to pick the money up. There was no record of the transaction. I looked into my email, they cancel the transaction and closed my online account for no reason. They said that the only way I could use their services is to walk into a location. Additionally, I would have to wait 3 to 10 business days for the money to be redeposited into my bank account. Today, Christmas Eve, my bank told me that MoneyGram is trying to deduct the same amount that they canceled.. They SUCK!!!! No rating if I could.

I went on vacation to the island of Grenada. My family member used Moneygram to wire me some money. The Moneygram staff there at the Foodland supermarket was very rude and unprofessional. Though I understand it's Moneygram's policy but the way they carry it out, as if the person collecting is a thief or scammer. I brought my US ID. The lady treated my US id like the plague! Upon giving the lady my ID, she dropped it in the counter when I placed in her hand and requested my passport or a local ID. (My second request for the money in one day).

I am sorry not checking other's people experience with this company. Everything is the same: Spent time trying to send money online, received confirmation number and then a message that money can't be sent and my account is cancelled. Spent several hours on the phone explaining to their security to whom and why I am sending $95 and got a statement that account is opened. Tried to send money again - no luck. On the phone two barely speaking English representatives explained that my account is closed without any reason, one of them from the Escalation Dept. I consider it a violation of my civil rights and discrimination. This company is not reported by BBB and it means a lot...

Please avoid this bogus money transfer company. They will waste your time. I made a transfer online thinking the money has been transferred, only to find out after 11 hours that they didn't. When I called them asked them, they asked all sorts of security questions. After spending all these hours they then said money has now released to my family. I called the one I sent the money if he received the money. He said no. I had to call this bogus company again only for them to tell that they are refunding the money. Please avoid them. They will waste your time.

Don't waste your time with MoneyGram. They closed my account even before I ever made a transfer. They couldn't even tell me why when I called. The agent, who could barely speak English, just kept repeating that they had the right to close any account at any time. I have impeccable credit and more than enough money in my bank accounts. Seems like they will be out of business soon based on this business practice.

On Nov 13 I got an email informing me that as one of their best customers, they were welcoming me to Moneygram Plus Rewards Premier Program. Just 6 days after, I tried to log in to make a transfer and my account had been closed without any explanation. I called Moneygram. First agent said he saw nothing wrong with my profile and bank account but I won't be able to use Moneygram online for security reasons and gave me an option to go to a branch. After a few minutes, I spoke with another agent and found out that my account had been closed but couldn't tell me why. This is not the only problem I have had with them. The only reason why I use Moneygram is because they allow funds transfer to a business, Xoom only allows personal. Moneygram has security issues, as well as customer service issues.

Tried to make a money transfer using MG. Went thru all the steps. Submitted transaction, which was later denied. When I asked for an explanation for denial, they would NOT say. It would be nice to know why my transaction was denied because everything on my side of the transaction was good -- money in the bank, credit score of over 800, etc, etc. Why the secrecy and lack of transparency? The whole denial makes no sense whatsoever. That is why an explanation is needed!!! Don't use MG! They are not transparent or helpful in any way!!!

I was victimized by a scammer and reported incident to MoneyGram and UNBELIEVABLE they shut my account down and said that I can no longer use their service as if I was the scammer, as if I was the scammer/criminal that committed Fraud. I've been a paying customer of over 10 years and of course they don't value their paying customers neither are they concerned about pursuing or blocking the fraudulent scammers. A supposed carpet cleaning service company that got my money and never rendered service as advertised. UNBELIEVABLE. THESE CROOKS ARE CORRUPT AND SUPPORT THE SCAMMER AND SCREW OVER THE ACTUAL PAYING CUSTOMER'S BETTER INTEREST.

**In English & German/auf Deutsch unten**

Used moneygram to transfer money overseas and the money never made to recipient. Moneygram customer service were helpless, claimed they sent the money to bank overseas but was not their responsibility if money never arrived. They did not want to refund neither provide a detailed receipt that the money was indeed sent. SCAM SCAM!!! Lost my money! Don't trust this company!

Money was accepted for transfer to me 'cause I needed it. After days of "system broke" at a number of locations I finally found one open. The transaction was then cancelled with absolutely no reasoning. This left me in a position in a third world country that compromised my safety. UNACCEPTABLE. DANGEROUS.

I sent my mortgage payment like I had been doing for months. I got a call from a mortgage company and had not gotten there. When I went to check on it they claimed that it’s been sent to a person. Instead the person's name what is my mortgage company name so it cannot get picked up. Whenever I tried to resend it again they locked my account and just kept my money. Never have gotten it back. Do not trust these people. They are thieves.

Started a Moneygram account for transferring money to a friend of mine. No crazy sums. The first transfer was ok. In a week the second transfer failed. Called customer service. They were completely robotic and provided no info at all reg. the problem. Seems their fraud detector is false-alarming a lot. If you look through the reviews: A LOT. Very interesting manner of doing business.

I am from a Caribbean Island but I reside in the United States. I have family in various Caribbean Islands. I have used MoneyGram to send money to my family especially my daughter for many years. A few years ago, I sent some money to my daughter via her grandma (which I had done many times before. I sent her money monthly). When she went to pick up the money they suddenly would not accept the ID card that she had always used. The reason being that she has three names but only two were listed on the ID. I found this to be very strange since she had been using said ID all the time.

I was surprised that the account I created with MoneyGram was blocked before I was even able to use it. I called customer service and I was informed that my account was blocked permanently. I asked to be transferred to a supervisor since this is a type of discrimination against me since I have never had any issue with any financial institution before. The supervisor didn't have any more information for me and he said that I accepted the terms that money gram won't provide information about why the account was closed. I find this silly and unprofessional when someone closes my account and doesn't tell me why it has happened. All I was asking for is an explanation on why I am not allowed to use the service!!

They take your money, hold, Using the money. It can take days to get it to where you want to go. They have a problem they will not call you. They will wait for the person to try and pick it up then tell them that's held up and have the sender Call them.

Last week I attempted to use MoneyGram FOR THE FIRST (AND LAST) TIME EVER to send a whopping $100 to a local Christian Missionary in Uganda... no joke (I know him personally). After getting the reference number and letting him know it's all good he went to the local location and was denied. He let me know. So I check it out and, lo and behold, discover that my account has been locked and I would have to call customer service. So I call customer service, and they -in a very friendly manner by a woman in Central Americ-say... "Yes, I see that your transaction did not go through, and there is a note that says 'this transaction was declined and if they would like to make another wire transfer they (get this)... must use another company." LOL. No Prob Bob.

Tried sending money over website which provides false advertising - due to my transaction was completed a reference # was given, MoneyGram received my money and within 30 mins I received an email stating that my account was close with no explanation. I called Moneygram to find out to why my account was closed to find out why and where was my refund. Moneygram rep just told me that my account was closed due to "security reason" with no explanation as to what are the reasons and also that my money will be refunded in 3-10 business days - totally unacceptable since it only took 10 mins for them to take my money!!!!

I just used MoneyGram first time to send money to Florida. Took 2 minutes to take out of bank and then they cancelled it out and tells me have to wait 10 days. They are rotten crooks. Never never use them again. They should be closed for what they do to people.

I couldn't pick up a cash birthday gift sent for my son's birthday from my mom as the transaction was rejected. I provided the reference number and the sender's name. Very frustrating. Had to tell my mom to cancel this and had her lose the fee she paid for this horrible service. It is easier to make the deposit directly in a bank account. Never again!

The worst company to send money I have experience. I send money on a Saturday for my mother and it’s Thursday and I still have not receive a reference number. I call today and they told me my husband needed to call since it was on his name. I understand that but they couldn’t even tell me why it is taking so long plus the lock the account. They already charge our credit card but still have not receive the reference money. Also on their website does not say it takes 3-4 business day to process only until you make the payment.

Tried to send tiny sum of 350$ to my relative - they didnt gave her money, blocked my profile and I spent half a day on a phone sorting it out. Finally they demand me to upload a passport SECOND time. Never again.

After having used Moneygram multiple times to send money to family in South Africa, I first encountered a problem by my online transaction being declined and being directed to go to one of their kiosks to complete the transaction. That did work (that was one year ago). But, now I find that my account is "permanently closed", per customer support and per their escalation manager. They can only tell me it is due to "security concerns" and that I must use a different service to send money, that I can no longer use Moneygram. But, they are unable to give me any details, whatsoever, concerning this alleged "security concern". Unreal.

I signed up for a new account and sent money to my fiance. They charged my card and within a few minutes sent an email that my transaction was cancelled. They still took my money and said it would be 10 business days to get it back on my card. Apparently, they think i'm a scammer even though it's my name, my name on the card, same phone number, etc. I went through all the verification and they closed my account without even telling me they closed it. The chat and phone operators were of course "non-native" (barely) English speaking with no customer service skills at all. They would only repeat the exact same phrase that "I will need to send money with any other service but MoneyGram".

I will give a zero star if I can. Please dont bother to go there. It's a waste of time. This company should close down. Rather than posing as a money transfer agency. They can increase your BP and frustration. They will block your account, cancell your transaction without telling you. Even when you call them, they dont give you any tangible reason. MoneyGram close down. Go out of business. Bad internal policies.

I live in the U.S and my brother is living in Costa Rica. I sent him money before a couple of times $100 bucks. No problem. Today, I needed $200 dollars and I asked. He say sure. He went in person, put money in cash and gave me the reference number. I went to Walmart to get it here in the US and they said MoneyGram rejected the money and for him to call. He calls and they just told him that they don’t feel comfortable that he is sending money from Costa Rica to the US. Costa Rica is the most touristy place in Central America. There are thousands and thousands of Americans living there and they come out with this **. We are doing everything in person. Showing IDs and everything and nothing. Never again lame MoneyGram.

Worst money transfer experience ever I have had in my life. Their customer service suck. Don't waste your time and efforts and try to use them. Pay little bit more in Western Union and save your headache....they refuse to refund my money and requested personal information!!!! When I asked them their location, I was told they are Nicaragua!!! I told the agent I will not give them my date of birth nor my social security number and his answer was that I refused to comply with my country requirement. He assumed I was in the Middle East and when I told him I am in the US he, oh yes that too!! These guys are scams artists. Anyone who had any legal advise to go after them?

Today I decided to try MoneyGram for the first time since it was recommended by NerdWallet, it serves the country I was trying to send funds to, and because when I compared its rates to Western Union, they were better. I first tried to send funds our of my back account but my bank wasn't listed in the drop down menu and when I used the chat feature, I was told my bank wasn't in their list but they I could send funds using my debit card. So I set that up and sent a payment. About 30 minutes later, I got an email that my transaction was flagged and to call them to discuss.

Have used them in past, but this time had 2 different transactions cancelled. One for $200 and the other for $ 400. Took a long time to get my refund. E Mails to them have no effect. Don’t waste your time using Moneygram. There is something shady going on. They rake millions a day, use the $ and then float it around for a few to cancel transaction without ANY REASON given.

I have been sending with MoneyGram for over a year now and no problems plus I get rewards. My problem is that I get a lot of emails from them and not one email advised me that the price to send went up. Ya'll take the time to email me but don't inform me of new things the new fee is 7.99. That's crazy and too much to pay to send money. I just checked Western Union and sending fee is 0.99, Western Union is my new company. Won't be coming back to MoneyGram with that ridiculous fee.

After using MoneyGram several times to support my foster family in Kenya which I have been doing for 15 years, they have decided that I’m not allowed to send them money. We are talking about maybe 100-140 a month. Unbelievable!!!! This is awful and frustrating. My family is poor and wonderful and for MoneyGram to not allow this is horrible. Never again will I do business with them.

I had an old credit card debt that was coming to haunt me. I wanted to make a payment so that I could put it all behind me. The creditor did not take debit or credit over the phone so I had to go to MoneyGram to make the payment. There was a location inside my local Walmart so I went there. The clerk obviously didn't know what she was doing. Somehow all of the information was correct on my transaction in regards to who the payment was going to, but it was very incorrect as in the person who sent the payment. Which was myself. I am an ** female, but the sender's name was apparently an Mexican male's name. The phone number was the number of the place I was sending my payment to. Well they never received my payment because they were looking for a payment from ME!!! I had given them the reference code and everything.

I have been using MoneyGram for about a year and was sending money about every two to three months. I Was blocked without notice. The customer service could not give me a reason. When I tried to find out how to resolve the issue they told me there is no one I can talk to for legal reasons. They could not give the legal reason nor would they transfer me to a department that could help. The agent finally transferred me to a supervisor who told me the same thing in the same words. Like they are reading from a script. I would give this company zero stars if I could. Use another service like Western Union. Western Unions rates are three times as high but have good customer service.