MoneyGram Reviews

Horrible experience. They took my 4,000 USD and closed my account and the reference numbers they gave me were incorrect. When I got to bank to put up my money I even had a online account. Went back to login. Couldn’t. Very much fraud.

I sent $2500 from the US to Hungary. I received a confirming email saying "Money is ready to pick up". But when the receiver tried to pick up, he was denied. I called Customer Service in India and spoke with Deshera, Angie, Rei and Michael (a supervisor) and all read from the same script and would not deviate. I have no explanation why it was cancelled, why I was not notified of the cancellation, and why they have kept my money. It has been 13 days and I have not been refunded. I have filed a complaint with the BBB.

I attempted to send monies to Uganda and chose MoneyGram as the service. My transaction was processed fine and then about 10 to 20 minutes later I received a communication that my account had been revoked and that my transfer was denied. Generic reason of possible scam or fraud. Next day I communicated by Chat with MoneyGram. No explanation given, no process to review the legitimacy of my transfer, money is then tied up for 3 to 10 business days. I don't ever do this type of thing, but I am shocked that services like this have no process to review transactions. If they can cancel my and revoke my account so quickly, they should be able to refund my money just as quickly. I would NOT recommend this service.

I have used Moneygram for over 7 years generally through an agent location. Yesterday I created an online account to send money to a long time supplier in Nepal whom I have had business dealings with for the past 10 years. My account was made on 8/8/2020 at 4:09 pm cst, $587 was sent from Texas to Kathmandu at 4:18 pm cst, at 4:52pm cst moneygram's system cancelled the transaction, and at 4:53 pm cst my account was revoked.

I had used MoneyGram in the past with few hiccups. This time around major changes happened to their website. There is no telephone number for support anymore, there is only a web form that seems to be sending your request to dev/null. They took the money but they refuse to deliver the money to the designated recipient, yet there is no way to cancel the transfer or anyone to talk to! My recommendation is to avoid using this service unless you have a lot of time in your hands and you like to send your money in the no man's land ... and possibly lose it.

This is not the first time! But I had enough Me and my dad which senior citizen have been Frustrated with MG with their verifying identity that won’t even Exist? I knew that they just wanted to hold our money. I have been sending money for 4 years and they want my Dad to call CS to verify himself? Which That’s the service fee I have paid for them to deliver it safely to receiver so they are the one that needs to call CS? I had enough because they have no help. Try to cancel this transaction, they have been reading Script bee and over that before they can cancel the transaction the receiver has to verify himself? As far as I know my Dad only need his ID to your Site to verify himself not to stress my Dad to try to reach your Customer service! This just gotten out of hand! I will never recommend or use it anymore!

I have a hair business, so I purchase my hair extensions overseas (China, Vietnam, etc). I normally use Paypal, but this particular hair factory uses MoneyGram or Western Union. I made the terrible decision to use Money Gram. Once I sent my funds, I received my reference number and an okay for the receiver to receive the funds. A few minutes later I get an email stating that “Effective immediately your MoneyGram Online profile access has been revoked and your profile has been suspended” because my profile information is fraud?

My Fiance' is an RN who's currently working front line with state to battle covid-19 and have tried several times to send me money. Every time she does, it's a bunch of running around just to receive the money. Why am I paying to have my money send and gotta be racially discriminated in the process. We both have great jobs and makes over $150,000 annually. We are not CRIMINALS and are so disappointed in the way we were treated.

I sent money to two of my friends and was told that the money will be there in few mins but it was a lie. It is almost two weeks now and the money I sent is still in the hands of Moneygram. They are cheaters. Every time I call them they tell me different reasons related to their banking system which is not my problem. I don’t know what to do. I am going to write a review in every platform so that they don’t cheat other people.

Wanted to transfer $100 from US to Ukraine. As soon as I entered all my payment data and clicked next, I instantly got a message saying that "After careful review we blocked your account..." What?! So I called the hotline after being transferred around I had to answer a serious of very personal question and my relation with the subject (!!!)...guess what?! I was told that based on my answers, my account got permanently closed without any further explanation. After I asked why the guys on the phone started to get mad and started raising his voice and told me to look elsewhere because it's basically my fault - somehow. This was literary my first ever using MoneyGram, will make sure everyone knows about that scam because now I cant delete my credit card info and hotline is reading off a script...

My account was cancelled and revoked without reasons. I tried to use it another time and it is gone. Spent 1 hour chatting and calling customer service. Everything is by the book: We apologize, we understand. WHAT ARE THE REASONS, ANSWER THIS QUESTION? You provide them all your information and in return they apply some policy to cancel your account. Honestly, DON'T USE MONEY GRAM, they want to go out of business...

I purchased a Money Gram from a local bank. As it was lost in the mail I needed to cancel and request another money gram. The time on the phone was disputable. Once I connected the wrong information was provided and requested repeatedly to speak to a supervisor. Once I was allowed to speak to a supervisor, I was astonished at the completely uncaring attitude of resolving my issue with a lost money gram. The cost for replacement was exorbitant and disgraceful. This was the first and last time of using a money order system. Money Gram a license to steal and take of advantage of the most vulnerable populations. They should be investigated! Beware!

I have been sending money to my husband in Cameroon. I have sent 5 days ago some money. It can not be released. I am calling Money Gram since 11am this morning. This is 5.35pm. Can't get help. Ooh GOD.

Problem is I loaded money onto card today and I wanted to send money through MoneyGram and they blocked my account for no reason. I've never done anything wrong. I don't even have a criminal record. All I want to do is send my son some money. I can't even do that because MoneyGram said that I was scammer basically and I'm an American citizen.

Every week my husband sends money to his parents. Due to the pandemic their income (married couple living on 1 income) has diminished. Without any warning and after sending money several times my account was closed. The only explanation we received was it was due to security.

I used Moneygram for 5 plus years with ease. When I increased amount sent to Ghana, they held the last few amounts and blocked the account. Their fraud system has a lot of false positives and the company knows this but is making no attempt to resolve. They hold millions from various consumers for 10 days, accruing interest while they “wait” to refund the amount. When you call them they hide behind terms and conditions on their website. For a company this size, they shouldn’t be allowed to discriminate this much and get away with this especially while making money from people they discriminate against. Since they are not making an effort to change, and their blocks are final with no way to resolve, I believe a class action lawsuit is needed to force change.

I used MoneyGram to receive funds for my services for about a month until one day they suddenly blocked all my transactions and refunded them to the senders. When I call, I get a person reading a script.

I sent a transfer on June 2 through MoneyGram and it's still in transit even though I've been told it should take 5 business days to be resolved. I've contacted them several times since then and was told it can take up to 30 days! So I'm currently out of $1000, my friend hasn't received the funds and no one can give me a valid reason as to why it's still in transit.

My first and last time using this place. I done a send for $278.73 and it says completed. I then get an email 15 min later that it’s canceled and my account suspended permanently. I now have to wait for the pending to drop off up to a 10-day wait and get my money back.

I use MoneyGram to transfer some amount from Canada to Pakistan but even after 4 days it is still in transit 3 times I complaint through app and 1 time on phone call but no respond. In simple word I suggest never use it.

I have been using MG for many years to send money to Thailand for my family. (Twice a month!) Last time, we tried to change the process of receiving from cash pick up to bank account just to realized that bank couldn't receive money from MG via bank account. I called an hour later after submitted the transfer to let them know and cancel it. I had to ask for the case number to make sure the customer rep. record this request and they won't send you an email for the confirmation either! Why not?! A day later it said the transaction is successful but my brother hasn't gotten any money in his bank account!

I have been sending MoneyGram for over 10 years to family. The last 3 or 4 transactions, they blocked it and refund money to me. They keep saying that my family members are the one that have problems picking up all of a sudden, which is ridiculous. Such a waste of my time to go back to these retailers and wait in line again just to get money back. Moneygram need to go out of business, period!!

All of us, here, consumers that were wronged by MoneyGram, need to file consumer complaint with BBB, and start a petition on social media (ex. Facebook) to boycott MoneyGram, and pointedly give business to their competition. I was a loyal customer of MG for years, was only sending cash internationally to personal friends and family members. 06/03/2020, sent a small transfer (just $80 to a childhood friend that is in need) in my native country- Republic of Georgia, in Europe. I had been sending money to relatives and there for years. Always sent in person, using cash. All of a sudden, MG blocks the transfer, and the lady cannot pick it up.

I live in US and sent money to a friend in West Africa. The bank there wanted me to send a pic of my passport which I don't even have. The friend finally begged enough and got the money. I won't be using Moneygram again.

I tried to use them to pay my mortgage. After 5 months of confusion I finally got them to tell me they needed more information to process the payment. Why would a company not tell you your transaction never went through for five months. Don't use them!!!

I tried to use MoneyGram to send money from the USA to India. The first time the receiver was told the money could not be paid and told it was being returned. In that case I received a refund about 10 days later. I tried again to send money, and the same thing happened except that this time my account says the money is available, but the receiver is told it is being returned. I have waited from April 17th when the transaction was made until today May 27th, and I still have not received the money. My account says it is still available to the receiver, but it is not. I believe MoneyGram is now a scam. DO NOT USE THEM!!!

I went to Walmart to send my family member money internationally to T&T and they did take my money but I found out the MoneyGram over there will not let her take out the money nor use the phone due to the pandemic. I went back to Walmart and spent over 8 hours of my time going back and forth to resolve the issue, only for moneygram to give me a run around at walmart. After placing calls and requesting callbacks only to not even get any sort of call back, I had to go through the process of calling MoneyGram AGAIN, multiple times and waiting through long wait times due to the pandemic. Only for their customer service reps to also give me yet another runaround and to make it even better, they've hung up on me multiple times.

FRAUD!! NEVER USE MONEYGRAM! A complaint was made to the police! I sent € 800 to my mother to withdraw cash from France to France. The money was withdrawn a few hours later by another person, my mother NEVER withdrew the money! How could another person withdraw the money without proving the identity? I LOST 800€!!!

I made an online account. Never used it though. I logged in the first time while making the account. Once to check the rates. Then on the 3rd login, I apparently did the unthinkable, whatever that was. I was blacklisted. For what? Don't know. They wouldn't tell me. I challenged it for review and received a letter saying my transaction was suspicious. I never made a transfer. Never got the chance. The whole time this is happening mind you, I'm sending in person at a physical location every two weeks.

I sent my sister 2k through MoneyGram on 5/12/20. She goes to pick it up on 5/13/20 and they tell her I need to call in because it's been flagged. I have been at Walmart and on the phone with MoneyGram for the past 7 hours and I just keep getting the runaround. They won't tell me why they won't release the money and they won't issue me a refund either. These people are scum. They have no right to keep people's money. My next call will be to my attorney!

I talked to a supervisor on the phone to ask for a refund. He was very rude and unhelpful. I don't know whether I can get a refund and I am very worried about that. I do not suggest using this company. Personally, I will never send money through MoneyGram again.

These people are the worst. Would not allow the receiver to pick up money and then had me on hold for hours and no call back. Tried the app, email and the phone and nothing. Then online it said I could cancel but my fee would not be returned - seriously!!? And the money wouldn’t be returned to me for up to 10 days. How is this legal? I still haven’t gotten thru and don’t know what to do.

I used Moneygram for a while and the last 4 or five times have had major issues. Thursday I tried to send money the State. But was told I have been flagged. I called asked why and no one would answer me.

After being a loyal customer they suspended my online access without a valid reason. I used the bank to bank which allegedly it's free. Or smaller fee using my debit card. Then I started going to a MoneyGram location for a higher charge. Couple of times my transaction was not wire and I had to return to the location and redo it all over. Major inconvenience. Last time I used them they revoke the transaction and I spoke to Graisa Which she was nasty and Rude asking me why and how I got the money. I briefly explained and she wasn't satisfied with my answers and she said, "I have the authority to release it or not.' After she belittles me hangs up being sarcastic and rude. I would never used them again!!!

I had a relative send money to Money Gram and I was prompted to add my "DEBIT" card info to receive a direct deposit of funds. Easy to setup the account but when I add my "DEBIT" card to the account it tells me that my card is not a debit card despite the fact that my card says "DEBIT Mastercard" on the front. I contacted Money Gram and FINALLY spoke to person in a different country and explained the situation. They told me it was problem on my bank's end and I need to contact them.

I was conducting a simple business transaction between the U.S. and Peru. Sent the $$ via MG. MG sends my receipt via email, only to freeze my acct 20 mins later for possible fraud. They cancel the transaction, while informing me in a 2nd email that it'll be up to 10 business days before I'll see my money (all $520 worth) returned to my Navy Federal Credit Union account. Never again. NEVER again.

Avoid at all costs! I sent money to a friend but the transaction was canceled. Customer service was rude and asked too many questions. Why do you want to send money? Hello there, haven't you heard about Covid19? People lost their jobs, and you dare to ask why I send money to a friend? Terrible experience. Don't waste time and save yourself a headache. Try Western Union. It's more expensive but they deliver.

Update on 05/06/2020: This is a follow up on previous post. Moneygram customer service is useless. Allow minimum of 40 minutes to one hour most of it on hold, now I was told it takes 90 days to investigate my issue, the $$ we sent was paid out in local currency at one third of the real value, was sent to a needy family of 5 for food, all they do is brush you off. Stay away from this company.

Sadly I purchased money order for 4000$ and they got stolen, I asked for 3 days delivery replacement but I took more than actual 3 days until my check got cashed out. They kept saying even with submitting a replacement anyone stole your checks they still can cashed out and Money Gram can’t deactivate the checks depends on the serial number. DO NOT DEAL WITH MONEYGRAM.

First, MoneyGram took my money to send to the Philippines. When the receiver tried to pick it up she was denied. MoneyGram customer care said I could get a refund by going back to my agent. I did. Upon printing a money order refund, the money order printed out as "void". When the agent tried to correct it, she could not. She called the "help desk".

I sent some money out the country, and paid with my credit card. MoneyGram did not warn me that my credit card company would charge me an extra 5% fee for the transfer. My credit card company never charged me extra fee for other similar companies (i.e Xoom, Western Union) for these types of transactions.

Do no trust them. Unbelievable that a company this size would take the money from my checking account, accepting the transfer, then close my account without providing a reason, then keep my cash. I had to call several numbers, provide the reference number, and only then did they say they'd refund my transfer. But I still haven't seen the refund in my checking account. Complete fraud. Moneygram is a scam. Use another service. Beware.

I have used Moneygram services a number of times over the years to send money from Canada to Ukraine. I recently tried to send money paying via Credit Card. I had to deposit funds into my card first, I did this then tried to send money. The transfer did not go through likely because the total banking network had not updated in time for this transaction. I tried a few times, then was asked by their online tool, to upload my driver license. I did this. Was able to send money. Then another day I had the same problem. I guess one needs to wait when transferring funds from one bank account to another before trying to send money overseas. This time I was told to use an agent location which I tried to USA Canada Post. At Canada Post the transaction was denied with no reasons given. I have submitted two complaints April 1 and April 6 2020, no replies from MoneyGram.

Moneygram is promoted by the US Child Care Service to send your child support international. Apart from electronic case numbers generated, they just won’t reply which is just unacceptable given the very important matter. They should really held accountable by the US government for not assuring services promoted..

Omg, I put money through Walmart MoneyGram Friday April 3rd to send to Dominican Republic, today is Thursday 9th and still he haven't received anything, I called too many times tell them what was the issues and they don't give me an exact answer, also I request a refund but they said I need to wait until 30 days to refund to me, omg this is a big scam and they want to steal your money, Don't put money with moneygram anymore.

I send money to Finland for cash pick up last month. But the agent said the money is not available. Then talk to customer care. They said try different location. Then tried another day - another location but they also declined. After that I called customer care and talked to Supervisor. He said me - since I not my fault and I tried 2 different locations, so they will refund me the money with the service fee. But almost 1 month gone they never refund me the service fee that is $5.99. I send money for my emergency need. Without providing me the service - how come they took my money? It's not fair, it cheating. Me also filed complain twice on their website. But nobody connect me. Still I am waiting. I can't appreciate cheating.

Hi, I have been sending money from Canada to my mom in India for almost 12 years. Never really had an issue since the amount is picked up next day. Well due to the current Covid 19 situation. India is in lockdown and the limited MoneyGram centres are all closed. I called money gram to find out how I can get a refund since I was thinking of alternate ways to send money. Moneygram agent Melisa (fake name) she wouldn't confirm any details about her. But convinced me the amount is safe for 90 days and kep insisting to leave it there.. Well my MOM needs it now.. She just couldn't understand. Finally she agreed to refund amount. Service fee will be deducted. What service? End user did not get the amount. There is a pandemic and if you try and loot at this time. I don't have any respect for greed filled companies. Even it's a higher cost. I would prefer Western Union in future. Very cheap service and lack of empathy for customers.

This business is the worst one out there. I recently tried to send funds to my Wife nephew in the Philippines, something we have done hundreds of times almost monthly due to the house my wife owns there. This time some was to be donated to the Local Police department, another cousin is the current police captain there, to purchase rice to distribute to the community during C0-VID 19 situation. MoneyGram rejected the transactions and banned me from using their services for fraud. They asked questions like who are you sending the funds to, when was the last time you saw him face to face and why are you sending the money. I told them all of this and these morons still came back, claiming my transactions was fraudulent.

I have been a regular patron of MoneyGram, and I send money to the Philippines every now and then to support my family. Only today it's happening that they rejected the money I sent for a reason that they cannot divulge. WTF! They rejected it at a time when my family needs the financial help the most especially at this Coronavirus scare when the city is being put in a lockdown. Thank you for your help MoneyGram! You definitely suck in your service. The customer "service" person I talked to mentioned about Moneygram being a regulated entity. So what? What did I do wrong? Whoever is this lousy auditor checking at my transaction is seriously uninformed and needs to go back to school to rehash his audit analysis. Bad, bad service.

The worst ever ... especially with a world crisis going on ... They will not provide no help for a sender to help their receiver to get their cash to buy food for their kids!!! Unbelievable and disgusting!!!

Translated with google translator. Horrible system. They tried to send a transfer from Ukraine to Russia. 2 times unsuccessfully. Besides the fact that it is necessary to defend the queue, a lot of information is also required to receive a transfer, including the amount of transfer. If you don’t know the exact amount, the system does not skip to the next step.

I was using MoneyGram almost every month. For no reasons they closed my account, without giving any explanation. I contacted customer services, I was told I can never use my account and they let me feel like a criminal. They confidently told me to use another service provider. I have never dealt with such rude company all my life. Only if they can train their staff to have respect and train them communication skills.

You have to actively track your transaction in order to see that they require "additional information". Then they take your money, even though they decide to cancel the transaction and take a long time to refund the money. On the verge of being a scam.

My money order 550.00 was stolen. I report it to Money Gram and I do a replacement 02/29/2020 and cancel. Don't you know someone cash my money order 03/05/2020 so I call and they said they can't do nothing but give me 7 days. In 7 days anyone can cash it all because they didn't cancel.

I tried to send my son money online. The money was supposedly sent successfully and the money was debited from my account. Ten minutes later I get an email saying that my transaction was cancelled. I called Moneygram and told them that the money came out of my account. I was told I would get a refund. I have still not received my refund and when you call nobody speaks English and they give you the run around. If you are thinking of using this company DON'T! They are scam artists who will steal your money.

For months now I noticed when balancing my nonprofit account that Moneygram is charging a few pennies over what my receipt says. At first, I was trying to not make a big deal out of it but again this month I had two receipts that were wrong. We are a nonprofit with all volunteers so every penny counts. If they have been doing this to us, it makes me wonder how many others are having the same issues and how much they have overcharged. Pennies can become a huge source of income too.

I sent money twice and twice I had to go back and collect the money because it was refunded to me. Both times I call the Home Office I'm on hold and get the run around for 30 minutes. This service is a joke. I would rather give my money to Western Union. Can you give this company another dime. If I can give negative star rating I would.

My friend desperately needed money. I signed up for Moneygram - Screwball Response #1. It said I already have an account and just shut itself and shut itself down again. Then there was an email in my box the next morning saying, "Welcome to your new account". I tried to log in today - the interface did not respond. Wrong password. I clicked change password and it said I can't. LOL. It said you can only do it once every 24 hours. I never did it at all, I never ever. Then I called - lol. I recommend a call to them for laughs. It runs its computer mouth to slow the call and just start giving lessons and tutorials. It's real 'right wing-perspective' stuff. Inside the mind of them is on display here. Lots of robot questions that are not relevant. This is my bizarre experience with moneygram - what a nightmare.

After many years of using MoneyGram’s online international money transfers successfully, I retired from my company which eliminated my company email address used for my MoneyGram account! There’s no way to change your email address, but must create a new account. In the mess of doing that, I just received an email that I’m no longer allowed to use their service. Absolutely no explanation!! Do not use MoneyGram!!

For years I have sent twice a year money to a relative in Jamaica. The summer funds are sent from Canada while in the winter funds are sent from Florida. I dont know what the problem with these MG bozos but like other without explanation nor cause my transfer was refused. I faxed in copy of passport. Account then closed. Like I said wtf is with these bozos? Afraid of what? Their shadow?. Avoid MoneyGram at all costs...

I want to send money regularly to a dear friend I have known for decades but who is being pauperized in his homeland by inflation and he needs dollars to eat, rent, transportation,etc. -- money to survive. MoneyGram does "not like the sound of it" and refuses to send although they used to. They gave no concrete reason. So if you have people that depend on you, then don't depend on MoneyGram. For one day they may just cut you off. Try World Remit, XE.com or HiFX.

I am a client who sends money to his family frequently through this company. More than a month ago I sent money to my relatives, MONEYGRAM collected the money from my bank account, sent me a confirmation email with details of the transaction, but it never appeared on my MONEYGRAM account statement. My relative has not received the money yet and every time I call they transfer me to 4 different departments to finally tell me to call in 48 hours to see if they have a solution because the transaction is under investigation.

I have been using MoneyGram for about a year to send money for my fiancee to pay her rent. I sent money directly to the landlord last time, however he was rejected by the bank because the name did not appear exactly as it is on his identification. I talked with MoneyGram who said that they can't change the name on the transaction. The bank marked the transaction as complete, however did not give the money. I contacted MoneyGram, they said that it says it is complete; then they started asking me fraud questions like I am at fault for something. My fiance and the landlord went to the bank who said that they audited their records and they didn't give the money, so a refund would be issued in 15 days. After 15 days, I didn't receive a refund, so I notified my bank who credited my account. MoneyGram then blocked me from logging into my account. It was their error, but treat me like I am a criminal through the whole process.

Moneygram locks me out of my account saying the same is for security reasons as they say they have regulation issues. There is NO security issue. In Online account, if one sends money using internet banking to direct account, they do not charge service fees. So, they thought my transaction was not making them money so they locked me out of my account and said the same can be done from their local store with a service charge. Do not trust moneygram. I am using Transferwise for international transfers or even a bank that’s transparent. I am heart broken at their service and this is an honest review.

The money it’s in their bank account. They refuse to release the money to the sender or receiver saying it’s an error on the system and they cannot do nothing. I speak with the managers. I speak with employees more than 20 times. The same they refuse to fix the error for one of us to pick up the money. Worst company ever. I will not do business with them and in the future I will tell everybody to not do business with them.

I tried to send a small amount of money to Gabon and had my access and profile denied. I complained to Moneygram, had a phone conversation with one employee. The refusal of access and profile was confirmed! Very strange, as I have no negative history on payments!!!

I've been using MoneyGram for months sending cash money at my local store. So I decided to try sending money online through the website and it showed my past history of sending money. So I put all my debit information in and I sent a $200 payment to my family in the Philippines. I processed my payment and a few minutes later I got an email saying it was denied! I tried logging back in my Moneygram account and I was locked out. I called MoneyGram and they told me because of security reasons I was no longer able to send money anywhere! They told me I have to use another agency to send money now and I'm no longer allowed to send money with them! WTF??? I can't even go back in my account and delete my debit information and now I locked my debit card and have to order a new one because now MoneyGram is no longer trusted!!!

I was owed 100 bucks from a friend. He sent it Feb 1. He sent it through fast cash. I received email to deposit on to my debit card. I have not received it. I have called 4 times and even spoke to a supervisor. They keep saying it will be few more hours. Still nothing and it's now Feb 5th. I have emailed as well and have got no response. NEVER USE MONEYGRAM!!!!

I was sent an emergency funds from California to Toronto Canada Through Moneygram. Went I went to receive the cash money that was given from the sender. I had two options - either to take money order or Etransfer, I chose Etransfer. The agent told me it will take 1 hour for me to receive an email for deposit into my account. Now it has been 97 hours and 6 phone calls. I am being told every day that it will be soon or tomorrow and now after two complaint cases it will take 2-4 business days to look into this.

I spent 51.60 in fees to send money guaranteed in 10 minutes to my son in another state and the money didn't go through. I was hung up on 15 times. Do Not trust or use this service. Impossible to get help.

This service is a complete scam. They have you send the money, make you jump through all kinds of Hoops to receive the money and wind up don't giving it to you. They must receive some form of Interest on your money that they hold in limbo for weeks at a time.

My family sent me money through fast send. Did not go through. Call customer service. They have no clue how to fix it. My money is in limbo. I'm over it. They seem very unintelligible about any of their system operations even the higher-up officials can't figure it out. I would not ever recommend using this service ever. It is horrible. The customer service is horrible. The people barely speak any English hardly. It's crazy. Don't waste your time with this company.

They take your money then say security flagged you and you're stuck without your money!! They are a fraud!! Do not use this service!!! Customer service is retarded!! They are useless. They need to be sued!!

Used it twice then acct cancelled by security dept. Security Dept cancelled my acct and refused to give me reason why. I sent $200 overseas then got notice my refund take 10 days. Customer service was rude and non apologetic like it was my fault but they never would give me reason my acct cancelled. Worst company I've ever encountered.

I used to use MoneyGram to send money to my mother-in-law abroad. It was working fine, on multiple occasions, until one day I got following message: "We cannot process your transaction. Currently, we are unable to complete this transaction online, by phone, or at a location. Please come back another time and try again". And did I try - over, and over, and over, and over again, during span of 18 months... After figuring that enough is enough, I contacted customer service. Their answer was "MoneyGram Security will not allow your money transfers to go through. I was looking for the details, but no information is being provided to us. You will need to use another wire money transfer service to process your transaction."

I tried sending money to my son. They took the money out of my account then closed my account. They only refunded my account the face value of what they took and kept 49.99. Say it was a processing fee and security account red flagged me just for sending money to my son who has the same name as me. My opinion use Western Union. Moneygram is a horrible company and should be out of business.

I can give a negative comments. Worst customer service and playing with people money. Stay away. I have not received my money back. I initiated a transaction and they took my money immediately but even after 5 days money didnt deposited to receiver. I received a fake email saying money transferred. When I call customer service they said due to technical difficulties they are going to refund. Are they crazy. After a week of using my money and said they are reverting back. Worst customer service.

From experiencing issues with them for over well a month, calling them multiple times and even showing up to the MoneyGram location with my receipt in hand and a customer service agent on the phone, they still did not pay me back. Even if it is a couple of hundred of dollars, it is still my money! I gave them all the information they could need, then when that did not work I tried to fill out their refund request form on their website. Funnily enough, when I put the Moneygram location zip code it did not work but for my home zip it did.

Moneygram is not secure at all, I was victim of fraud on my account, they block definitely my account, and when I request for my history of transaction they ask to pay. I don't recommend their services.

I have used this service since 2017 with no problems. My last transaction on Dec 26th on the amount of $457 including fees was cancelled today. No reason given. I received an email saying that my transaction was cancelled. I call customer service. They couldn’t tell me why but they also close my account and can’t send money with them anymore. Just horrible.

Used this service three times previously with minor problems. One transaction was cancelled (no reason given). On my next attempt, I received a message that the transaction could not be completed online, so I went to their location with the confirmation number. Clerk could not find it. I called in and was told my account was cancelled. They refused to tell me why it was cancelled, just that it was. Terrible service.

Dont use this scam company! We have been trying to get a refund. I've contacted MoneyGram and my refund a week later is still not there on my card...wondering if I will ever see my $459.99 again. They take your money before verifying that they can transfer your money to the recipient and close your account with NO explanation!!! Beware of this sorry company...oh and when you call you get people that can barely speak any English and a lot of "I'm sorrys". My reply was, "Yes yall are sorry!!!"

I am so disappointed. Tried to send my son MoneyGram for medical procedure tomorrow at New York Presbyterian hospital and money gram was sent - withdrawn from my account and then cancelled so he never got the funds. This is the second time I have had problems with them holding up transfer or cancelling. Now he is unable to have the treatment for his life threatening problem. What is the problem - a perfectly good money transfer - cancelled for no reason. I am aghast and frustrated. That this company can change at will and affect people's live.

I sent money to a friend in Dominican Republic with Moneygram same day service. It's now Jan 3, 2020 and I've heard all the excuses in the world on why they can't access my money. They blame local third party providers for not responding and meanwhile I have to continue to wait to get my refund/solution. This was my first and last time using their service. Clients should not be held responsible for third party providers moneygram uses.

Just like all the others on here, I sent $350 and received an email saying my transaction was successfully sent. 45 minutes later I got an email say the transaction was cancelled. Tried to access app for an explanation and it wouldnt work. Called customer service which told me I need to use another service. I asked about my $350 and they said I would have to call my bank. The woman barely spoke English, gave me no info, acted like I was a criminal. My bank account still shows a pending transaction but is closed till Thursday so I have no idea if I'll get my money back. I will update either way once I know. Dont use this scam company. I wish I had read these reviews first.

My daughter was scammed out of $1800 and I figured it out the day she mailed the money orders. They won't stop payment or cancel a money order quicker than 7 days... They could but they don't. It took multiple calls to get past the automated part, and then you had to speak to a foreigner that could barely answer questions. They don't care about the customers.

I sent money 12/24/2019 to my landlord. Got the email confirming everything was successful. Then 5 mins later I get another email saying it was canceled and they would refund my money 3-10 business. Never received my money, never got a clear explanation of why my transfer was canceled either!!!! Don't do business with these people RUN!!! They are holding my money and not releasing it. I have called them numerous times and still got nowhere. Save yourself the headache and go to Western Union or Cash App!!!! They will steal your money and hold it hostage.. I definitely wish I could give them zero stars.

I sent money to Philippines, to my Mom. They reject the transaction because of some regulation that I don't understand what the person talking about. I am a long time customer of MoneyGram and now this happened to me. There's nothing wrong on my transaction and I always sent money to the same persons (my Mom and my Sister) every month. They can't give me a specific reason why they rejected the transaction. Now, I have to wait 3 to 10 business days before I get my refund. What a big BS and scammer.

$5.99 to Send Online. I processed an online transaction in the amount of $600 to be sent to my son 4 days before Christmas. My son went to a location to pick the money up. There was no record of the transaction. I looked into my email, they cancel the transaction and closed my online account for no reason. They said that the only way I could use their services is to walk into a location. Additionally, I would have to wait 3 to 10 business days for the money to be redeposited into my bank account. Today, Christmas Eve, my bank told me that MoneyGram is trying to deduct the same amount that they canceled.. They SUCK!!!! No rating if I could.

I went on vacation to the island of Grenada. My family member used Moneygram to wire me some money. The Moneygram staff there at the Foodland supermarket was very rude and unprofessional. Though I understand it's Moneygram's policy but the way they carry it out, as if the person collecting is a thief or scammer. I brought my US ID. The lady treated my US id like the plague! Upon giving the lady my ID, she dropped it in the counter when I placed in her hand and requested my passport or a local ID. (My second request for the money in one day).

I am sorry not checking other's people experience with this company. Everything is the same: Spent time trying to send money online, received confirmation number and then a message that money can't be sent and my account is cancelled. Spent several hours on the phone explaining to their security to whom and why I am sending $95 and got a statement that account is opened. Tried to send money again - no luck. On the phone two barely speaking English representatives explained that my account is closed without any reason, one of them from the Escalation Dept. I consider it a violation of my civil rights and discrimination. This company is not reported by BBB and it means a lot...

Please avoid this bogus money transfer company. They will waste your time. I made a transfer online thinking the money has been transferred, only to find out after 11 hours that they didn't. When I called them asked them, they asked all sorts of security questions. After spending all these hours they then said money has now released to my family. I called the one I sent the money if he received the money. He said no. I had to call this bogus company again only for them to tell that they are refunding the money. Please avoid them. They will waste your time.

Don't waste your time with MoneyGram. They closed my account even before I ever made a transfer. They couldn't even tell me why when I called. The agent, who could barely speak English, just kept repeating that they had the right to close any account at any time. I have impeccable credit and more than enough money in my bank accounts. Seems like they will be out of business soon based on this business practice.

On Nov 13 I got an email informing me that as one of their best customers, they were welcoming me to Moneygram Plus Rewards Premier Program. Just 6 days after, I tried to log in to make a transfer and my account had been closed without any explanation. I called Moneygram. First agent said he saw nothing wrong with my profile and bank account but I won't be able to use Moneygram online for security reasons and gave me an option to go to a branch. After a few minutes, I spoke with another agent and found out that my account had been closed but couldn't tell me why. This is not the only problem I have had with them. The only reason why I use Moneygram is because they allow funds transfer to a business, Xoom only allows personal. Moneygram has security issues, as well as customer service issues.

Tried to make a money transfer using MG. Went thru all the steps. Submitted transaction, which was later denied. When I asked for an explanation for denial, they would NOT say. It would be nice to know why my transaction was denied because everything on my side of the transaction was good -- money in the bank, credit score of over 800, etc, etc. Why the secrecy and lack of transparency? The whole denial makes no sense whatsoever. That is why an explanation is needed!!! Don't use MG! They are not transparent or helpful in any way!!!

I was victimized by a scammer and reported incident to MoneyGram and UNBELIEVABLE they shut my account down and said that I can no longer use their service as if I was the scammer, as if I was the scammer/criminal that committed Fraud. I've been a paying customer of over 10 years and of course they don't value their paying customers neither are they concerned about pursuing or blocking the fraudulent scammers. A supposed carpet cleaning service company that got my money and never rendered service as advertised. UNBELIEVABLE. THESE CROOKS ARE CORRUPT AND SUPPORT THE SCAMMER AND SCREW OVER THE ACTUAL PAYING CUSTOMER'S BETTER INTEREST.

**In English & German/auf Deutsch unten**

Used moneygram to transfer money overseas and the money never made to recipient. Moneygram customer service were helpless, claimed they sent the money to bank overseas but was not their responsibility if money never arrived. They did not want to refund neither provide a detailed receipt that the money was indeed sent. SCAM SCAM!!! Lost my money! Don't trust this company!

Money was accepted for transfer to me 'cause I needed it. After days of "system broke" at a number of locations I finally found one open. The transaction was then cancelled with absolutely no reasoning. This left me in a position in a third world country that compromised my safety. UNACCEPTABLE. DANGEROUS.

I sent my mortgage payment like I had been doing for months. I got a call from a mortgage company and had not gotten there. When I went to check on it they claimed that it’s been sent to a person. Instead the person's name what is my mortgage company name so it cannot get picked up. Whenever I tried to resend it again they locked my account and just kept my money. Never have gotten it back. Do not trust these people. They are thieves.

Started a Moneygram account for transferring money to a friend of mine. No crazy sums. The first transfer was ok. In a week the second transfer failed. Called customer service. They were completely robotic and provided no info at all reg. the problem. Seems their fraud detector is false-alarming a lot. If you look through the reviews: A LOT. Very interesting manner of doing business.

I am from a Caribbean Island but I reside in the United States. I have family in various Caribbean Islands. I have used MoneyGram to send money to my family especially my daughter for many years. A few years ago, I sent some money to my daughter via her grandma (which I had done many times before. I sent her money monthly). When she went to pick up the money they suddenly would not accept the ID card that she had always used. The reason being that she has three names but only two were listed on the ID. I found this to be very strange since she had been using said ID all the time.

I was surprised that the account I created with MoneyGram was blocked before I was even able to use it. I called customer service and I was informed that my account was blocked permanently. I asked to be transferred to a supervisor since this is a type of discrimination against me since I have never had any issue with any financial institution before. The supervisor didn't have any more information for me and he said that I accepted the terms that money gram won't provide information about why the account was closed. I find this silly and unprofessional when someone closes my account and doesn't tell me why it has happened. All I was asking for is an explanation on why I am not allowed to use the service!!

They take your money, hold, Using the money. It can take days to get it to where you want to go. They have a problem they will not call you. They will wait for the person to try and pick it up then tell them that's held up and have the sender Call them.

Last week I attempted to use MoneyGram FOR THE FIRST (AND LAST) TIME EVER to send a whopping $100 to a local Christian Missionary in Uganda... no joke (I know him personally). After getting the reference number and letting him know it's all good he went to the local location and was denied. He let me know. So I check it out and, lo and behold, discover that my account has been locked and I would have to call customer service. So I call customer service, and they -in a very friendly manner by a woman in Central Americ-say... "Yes, I see that your transaction did not go through, and there is a note that says 'this transaction was declined and if they would like to make another wire transfer they (get this)... must use another company." LOL. No Prob Bob.

Tried sending money over website which provides false advertising - due to my transaction was completed a reference # was given, MoneyGram received my money and within 30 mins I received an email stating that my account was close with no explanation. I called Moneygram to find out to why my account was closed to find out why and where was my refund. Moneygram rep just told me that my account was closed due to "security reason" with no explanation as to what are the reasons and also that my money will be refunded in 3-10 business days - totally unacceptable since it only took 10 mins for them to take my money!!!!

I just used MoneyGram first time to send money to Florida. Took 2 minutes to take out of bank and then they cancelled it out and tells me have to wait 10 days. They are rotten crooks. Never never use them again. They should be closed for what they do to people.

I couldn't pick up a cash birthday gift sent for my son's birthday from my mom as the transaction was rejected. I provided the reference number and the sender's name. Very frustrating. Had to tell my mom to cancel this and had her lose the fee she paid for this horrible service. It is easier to make the deposit directly in a bank account. Never again!

The worst company to send money I have experience. I send money on a Saturday for my mother and it’s Thursday and I still have not receive a reference number. I call today and they told me my husband needed to call since it was on his name. I understand that but they couldn’t even tell me why it is taking so long plus the lock the account. They already charge our credit card but still have not receive the reference money. Also on their website does not say it takes 3-4 business day to process only until you make the payment.

Tried to send tiny sum of 350$ to my relative - they didnt gave her money, blocked my profile and I spent half a day on a phone sorting it out. Finally they demand me to upload a passport SECOND time. Never again.

After having used Moneygram multiple times to send money to family in South Africa, I first encountered a problem by my online transaction being declined and being directed to go to one of their kiosks to complete the transaction. That did work (that was one year ago). But, now I find that my account is "permanently closed", per customer support and per their escalation manager. They can only tell me it is due to "security concerns" and that I must use a different service to send money, that I can no longer use Moneygram. But, they are unable to give me any details, whatsoever, concerning this alleged "security concern". Unreal.

I signed up for a new account and sent money to my fiance. They charged my card and within a few minutes sent an email that my transaction was cancelled. They still took my money and said it would be 10 business days to get it back on my card. Apparently, they think i'm a scammer even though it's my name, my name on the card, same phone number, etc. I went through all the verification and they closed my account without even telling me they closed it. The chat and phone operators were of course "non-native" (barely) English speaking with no customer service skills at all. They would only repeat the exact same phrase that "I will need to send money with any other service but MoneyGram".

I will give a zero star if I can. Please dont bother to go there. It's a waste of time. This company should close down. Rather than posing as a money transfer agency. They can increase your BP and frustration. They will block your account, cancell your transaction without telling you. Even when you call them, they dont give you any tangible reason. MoneyGram close down. Go out of business. Bad internal policies.

I live in the U.S and my brother is living in Costa Rica. I sent him money before a couple of times $100 bucks. No problem. Today, I needed $200 dollars and I asked. He say sure. He went in person, put money in cash and gave me the reference number. I went to Walmart to get it here in the US and they said MoneyGram rejected the money and for him to call. He calls and they just told him that they don’t feel comfortable that he is sending money from Costa Rica to the US. Costa Rica is the most touristy place in Central America. There are thousands and thousands of Americans living there and they come out with this **. We are doing everything in person. Showing IDs and everything and nothing. Never again lame MoneyGram.

Worst money transfer experience ever I have had in my life. Their customer service suck. Don't waste your time and efforts and try to use them. Pay little bit more in Western Union and save your headache....they refuse to refund my money and requested personal information!!!! When I asked them their location, I was told they are Nicaragua!!! I told the agent I will not give them my date of birth nor my social security number and his answer was that I refused to comply with my country requirement. He assumed I was in the Middle East and when I told him I am in the US he, oh yes that too!! These guys are scams artists. Anyone who had any legal advise to go after them?

Today I decided to try MoneyGram for the first time since it was recommended by NerdWallet, it serves the country I was trying to send funds to, and because when I compared its rates to Western Union, they were better. I first tried to send funds our of my back account but my bank wasn't listed in the drop down menu and when I used the chat feature, I was told my bank wasn't in their list but they I could send funds using my debit card. So I set that up and sent a payment. About 30 minutes later, I got an email that my transaction was flagged and to call them to discuss.

Have used them in past, but this time had 2 different transactions cancelled. One for $200 and the other for $ 400. Took a long time to get my refund. E Mails to them have no effect. Don’t waste your time using Moneygram. There is something shady going on. They rake millions a day, use the $ and then float it around for a few to cancel transaction without ANY REASON given.

I have been sending with MoneyGram for over a year now and no problems plus I get rewards. My problem is that I get a lot of emails from them and not one email advised me that the price to send went up. Ya'll take the time to email me but don't inform me of new things the new fee is 7.99. That's crazy and too much to pay to send money. I just checked Western Union and sending fee is 0.99, Western Union is my new company. Won't be coming back to MoneyGram with that ridiculous fee.

After using MoneyGram several times to support my foster family in Kenya which I have been doing for 15 years, they have decided that I’m not allowed to send them money. We are talking about maybe 100-140 a month. Unbelievable!!!! This is awful and frustrating. My family is poor and wonderful and for MoneyGram to not allow this is horrible. Never again will I do business with them.

I had an old credit card debt that was coming to haunt me. I wanted to make a payment so that I could put it all behind me. The creditor did not take debit or credit over the phone so I had to go to MoneyGram to make the payment. There was a location inside my local Walmart so I went there. The clerk obviously didn't know what she was doing. Somehow all of the information was correct on my transaction in regards to who the payment was going to, but it was very incorrect as in the person who sent the payment. Which was myself. I am an ** female, but the sender's name was apparently an Mexican male's name. The phone number was the number of the place I was sending my payment to. Well they never received my payment because they were looking for a payment from ME!!! I had given them the reference code and everything.

I have been using MoneyGram for about a year and was sending money about every two to three months. I Was blocked without notice. The customer service could not give me a reason. When I tried to find out how to resolve the issue they told me there is no one I can talk to for legal reasons. They could not give the legal reason nor would they transfer me to a department that could help. The agent finally transferred me to a supervisor who told me the same thing in the same words. Like they are reading from a script. I would give this company zero stars if I could. Use another service like Western Union. Western Unions rates are three times as high but have good customer service.

ZERO star. Beware of this platform, Misleading information of time frame provided on the website. They showed transfer within 3 hr in India. Actually when completing transfer, they sent information of transfer will take 4 days. Hope will wait for 4 days. There is no option as if I will cancel this transfer will take more than 10 days. BAD.

I made and online transfer for 2500 on September 19 using my debit card. Up until today September 28, the money hasn’t been paid. I’ve been calling for updates; no one is able to help. Now when I login, my account doesn’t show the particular transaction. All other previous transactions are listed except the 2500. I want my money back....MoneyGram never again!!

Worst money transfer experience ever I have had in my life, their customer service suck, don't waste your time and efforts and try to use them, pay little bit more in Western Union and save your headache....

This is by far the worst money transfer service I've ever used. So bad that I came here for my first time to warn people that this company is a waste of your time. I sent money from my Indigo account to a debit bank card. I assumed that because it was the weekend, that I would have to wait for the weekday then possibly three business days for it to go through. WRONG! It never showed. I called to see the problem (of course I was pIsSeD!¡) and come to find out my bank doesn't accept their service and I have to wait 2-10 business days for my refund. I use Venmo and apparently they're the only ones I can actually rely on to do a job correctly. How sad.

DO NOT USE THIS COMPANY TO SEND MONEY. They arbitrarily close your account without any explanation, telling you "you are a security risk" when in fact I am simply trying to send money to my husband rent money and my children's school tuition money. You cannot get answers from them. I intend to contact my attorney. It is discrimination. They do not provide any customer service or explanation.

I did a transfer of $100 from USA to Sri Lanka. It took almost 4 working days. Once the $100 transfer was completed, the next day (5 days after the original transfer date), I did another transfer of $6500 to the same recipient. You know what happened? The beggars immediately closed my account stating security issues and cancelled my $6500 transaction. When you call MoneyGram for reasons, they first very all your details and finally say they cannot provide any information on this account closure due to security reasons. **. What kind of a freaking security system do they have? None of the other online money transfer agents do this. These guys are insane.. This happened to me and my friends.

I was sent money on 9/14/2019. The website clearly states debit card transfers are done within minutes. I figured, due to the fact that it was a Saturday, that it may take until Monday to transfer the funds. When I noticed there were no funds on Monday, I reached out to the sender to verify the money had been debited from their account. They confirmed it had, so I then reached out to MoneyGram to find out the reason for the delay. The customer service agents are not helpful and will refuse to answer questions and escalate your calls.

I wish I knew about this site before using MoneyGram online. I would have saved myself a lot of heartache. I feel like I was scammed by MoneyGram. I created an account; did a transaction to send someone a $110.00 within the state where I live. The transaction was accepted, I was sent an email and a text to confirm that it went through. It was paid for with my debit card. Within less than five minutes the transaction was cancelled without any explanation and I was blocked online from using the service.

Better transfer rates compared to others. I sent twice an amount to Sierra Leone, the person got back the $ and everything was perfect. 4 days later I can not access my account anymore. An assistant in India explains that MoneyGram does not want me anymore, I just have to use another company!! I called three times and every time I want to escalate my case to the compliance department the call cut (really strange). An agent explained to me that they believe that I have been a victim of fraud. I have never been notified of a problem, no one has contacted me to ask for additional documents to make sure that I am a genuine person and that I know my recipient. If I could put -5 stars I would do it.

Updated on 09/18/2019: Tried receiving money from a client in US. I live in Canada where they offer Interac email transfers, so I opted for that method of transfer. It did not work, and after nearly 3 weeks dealing with numerous customer service reps that often had no idea what the issue was, I was finally told that my first failed transfer was cancelled and that everything was set for me to re-attempt my transfer. Relieved that I may actually see my money again, I re-attempt the transfer, after being assured that everything has been straightened away and it will work. It failed AGAIN. So I'm looking at another 3 weeks or so of dealing with very unhelpful, generic script reading, agents that know nothing about the details of my case. I'm really not sure I will ever see my money again. If you are considering MoneyGram, take my advice and use another service like WesternUnion. MoneyGram is a NIGHTMARE.

I tried to send money online. I went through the process, money was withdrawing from my bank account but their system froze. The status on my transaction shows unpaid, I was on the call with them four hours. At end they said the money did not make to their system and my account is under review. As I type this message, my money is missing from bank account. This scam company is not helping.

I will never ever use MoneyGram again. I sent my son who lives in Kentucky 2k. They refused to give him the money and said I needed to call them. When I called they grilled me like a criminal. They asked why I sent him money, what was our relationship, how old is he and more. I asked to speak to a manager because I felt this was very strange questions. They said they had scams in the area but didn't know what city I was sending the funds to. After the inquest they denied the transferred and said they were sending my money me. They told me to go to Walmart to gt the cash because CVS could only give me money orders. Walmart said I had to call MoneyGram to add my middle name. I called and was told I had to go back to CVS to have them add my middle name.

Deposit missing but it was resolved. On August 29th, 2019 I went to Rapid Cash to use MoneyGram to deposit money onto my debit card. I did two transactions on two separate cards. The cards I have are prepaid cards I get from my company and the only way to deposit money is through money gram or Western Union. On the terms and conditions of my cards I can do 3 transactions total $950 each in 24 hours but I've found out I can do one a day though western union and I used to be able to do a couple through moneygram so I decided to try moneygram again.

I sent a money transfer through MoneyGram to Romania. I do this twice a month on 15th and 30th to same person. I sent a small amount on the 30th of August ($123.00). The receiver called me and said money agent was not releasing the money and would be returned. I waited a couple hours to see if status was changed to refund. It still showed ready for pickup, so I called MoneyGram just to check status, talked to customer service to see if I could resolve any problems. They said they would do refund, I said okay, sent the money Western Union, cost a couple dollars more but went through with no problem. So September 3 comes, I haven’t received my refund from MoneyGram.

If I could give a 0-star rating, that would be my choice. The 2nd week in August I had a total of 3 transactions including receiving money from a family member. As I attempted to make the 4th transaction to send money ($100), Moneygram declined my transaction and told me there was an error and it is caused by exceeding my limit of transactions for the month. Of course it turned out to be BS because the total amount of transactions for the month is 20 with a maximum of USD$20,000 or so. At that time I only used $300 from that max amount.

Tried to send funds to my highly trusted Reverend friend in Kenya yesterday. I've known him 16 years, we've traveled back & forth to each other's homes between there and US. MoneyGram rejected transfer via Walmart manager saying it's fraud. I calmly said, "I know this friend very well, money is for building a rescue center and school in Bush country for a Christian church." Didn't matter, they refused to listen. Tried to make a transfer online, rejected. Called MoneyGram. They said security dept. didn't feel comfortable & banned me for life! I have excellent credit, am retired & have no money issues. Never been rejected by any company before. It's very difficult to get money to honest people in other countries. Not everyone is a fraud. This is bad. Other transfer companies ask for street address. Not everyone in other countries have street addresses. MoneyGram I am sorry to say, should be put out of business.

On Sept 9, 2019, I wanted to use my bank account to send money instead of using the debit card on the same account, which costs more than twice as much. My bank changed their name several months ago, but the RTN stayed the same. MoneyGram only uses a drop-down menu for their bank names and they still have the old name. I had to pay $16.95 instead of $8 to send money from the same account because it would not send using the old name. When I contacted their online chat, I was told that the company is not able to change the bank name and that I should ask my bank to let me use the old name. She seriously said that changing a name is too hard for this company. There is no way to contact them because customer service is too incompetent. If they don't have an IT department and they can't do a simple name change, then they are also too incompetent to touch my money.

I tried to send money to a family member, just $87.00. They let me do everything on their small computer screen and only when I went to the CVS cashier to pay that there was a message telling him not to collect my money, that the transaction was rejected in order to protect the consumer. A bunch of idiots.

I've tried several times, and they won't give me a reason. They just say I'm high risk. My accounts are mostly with BofA whom I've been with for 16 years. I'm a 5th generation American born in Ohio, but I travel a lot, and I've lived in Mexico for the last 4 years. (No I'm not Mexican, and my entire family is Christian, not that that should matter!) I'm about as plain vanilla as it gets with the exception of traveling. The biggest problem with it is that they don't communicate. They will let you sit around for a day or 2, thinking it's just a glitch, when in fact, they're not going to do business with you and just won't tell you. Crappy way to treat people and only a crappy company would do that! I'm resting in the knowledge that soon, companies like TransferWise and PayPal will put them out of business, especially as Blockchain tech is embraced more. What comes around goes around MoneyGram. Maybe it's time for a relic like yourself to be out-competed!

Today, I registered for MoneyGram. I took this step to send funds to a friend who needs resources in Sierra Leone. The amount of money sent was relatively small ($80). After registering and providing personal information, Moneygram accepted my credit card and verified the transaction. I received electronic notes that indicated the funds were available to the recipient. This verification took place both on my phone and on my email. Ten minutes later, I was told that the transaction was cancelled. There was no explanation for why. My credit card has completely solid credit available. I tried to login to Moneygram to determine what issues might exist. I was told my Moneygram account was closed. I called my credit card. I was told that the transaction was APPROVED. I called Moneygram and went through a very long process of recordings and agents to get to the online processing department.

Re: A.B. of Brooklyn, NY - The same thing happened to me; I tried several times over 3 days and initially thought the system was down or something routine. You think they would flag the account or something so as not to waste my time! I got through to someone who told me that their security system found something they were not comfortable with, but could not give me any other information.

I tried to initiate a transaction for 2000. MoneyGram refused the transaction stating they were uncomfortable with the transaction. MONEYGRAM REFUSED THE TRANSACTION SO THERE WAS NO TRANSACTION. MoneyGram put a hold on $2003.99 to cover the non-existent transaction. They told me it will take 5-10 business days to "Refund" my money. Meanwhile, I do not have the use of my money. They, MoneyGram, are the worst company I have ever had the misfortune to deal with.

Sending a cash transaction from a CVS kiosk in California to a friend in Arizona. The limits and fees for the transaction were unclear and conflicting, the restrictions for the receiver were not explained (limit of $500 for cash pick up at CVS but at Walmart she could receive the full amount). I had to make 4 calls to MoneyGram, totaling more than an hour of my time, the info I received was different each time regarding rules and regulations. Both website and app are insufficient. This was definitely NOT an easy transaction. I am thoroughly frustrated and will never use the service again.

I tried to make a transfer and MoneyGram declined the payment without explanation, and my account was banned. I thought that anything is possible... My wife tried to repeat the payment from her account using her credit card, the result - the payment was declined, and her account was banned. Without explanation. Support replied that they could not help. Not by my account, nor by my wife’s account. The most terrible service, I categorically do not recommend anyone using MoneyGram.

I sent $62.00 to my nephew for his medications, but moneygram decided that buying medication for a ** kid is a security threat, and therefore blocked and cancelled my account. Bad company to deal with....

This had happened several years ago when I wanted to use MoneyGram. This happened this time as well. I do not have any account with MoneyGram. Not sure why they keep asking all my personal information each time to verify account. Which account if none exists? Basically when you try to create your profile, it is a new sign up form and after you fill out everything on the form and ready to submit, they says "There seems to be a problem with your profile. Please call us at 1-800-922-7146 to resolve the issue." When you call that number they say that they don't know what is the issue and ask you to try different computer, different browser, different internet provider and other nonsense. I am not sure why they do that. Their customer helpline is useless and unhelpful at all. Does anyone have any explanation for this? I am sure there is a reason behind all this.

I sent $200 to my widow sister in law in Guatemala. During the transaction there was an error from MoneyGram (very conveniently) after the transfer was done, I never received a confirmation number. But they withdrew the money from my bank account. This happened in February 2019. Now is August and I have not yet received my money back. But every time I call them, I spend at least 30 min on the phone, and ALWAYS I am told to call back in 24 to 48 hrs because they are working on it. Since February, they are working on it. Terrible customer service. Terrible.

I tried to open up an account with MoneyGram to send my husband some money. After I took the time and filled everything out, I received immediately a message that my account was closed. I tried to call MoneyGram two times to find out what the reason for the closure was but all I got was an answer that the security system closed it. I have nothing going on in my finial life that could cause this closure. Now I am wondering if something is going on in the background that I do not know about or whatever else reason they have. Now, the only transaction I can do is from one of their locations. The call center seemed to be in India or around that area; the two customer service agents and the supervisor were tough to understand. I will not conduct any further business with them.

Use Western Union. The information on their website is a bunch of lies and deceit. You will never ever be able to send cash in minutes and if you depend on that, you and the receiver are in for a shock. IT TOOK ME MORE THAN 2 HOURS to GET THRU the APPLICATION PROCESS that said it was just a few questions and THEN SAID WE HAVE TO DO FURTHER VERIFICATION while my son was waiting at Walmart for his money that was supposedly minutes away. I am sooo angry that I ever ever tried to use this. SCAM SCAM SCAM and by reading these reviews I know it's true.

I have been having trouble logging into my account. I have used it a select few times in the past. Today, I was trying to use it again today, but it gave me an error. I tried calling customer service and all they could tell me was that the security department had a note on my account saying I needed to use a sender other than MoneyGram. The rep gave me no clue about what was happening or why, provided zero solutions or care in regard to this issue.

This company has the worse customer service I seen in my life. They kept my hard earn money that I tried to send to a friend saying they are reviewing it for fraud when I never have committed any fraud whatsoever. It's been 2 weeks and still I can't even get my own money back. If they can't send it to my friend then give it back. It's my money not theirs. Bunch of crooks is what they are. I hope they get sued for the illegal practices they are doing.

I have paid my mortgage 3 times via site. Information is stored. Each time there is some type of issue with the site. Today I have spent more than 4 hours trying to get a payment to go through. I have spoken with customer service located in India, chatted with live chat and also have messaged on Facebook with no answers in sight. Your site is garbage, your customer service is bigger garbage and I am pissed.

I was able to use their service. One time online for a very small amount of money. $100 or less. I was going to use their service again for an even smaller amount, but I got declined either security department. I happen to be a quadriplegic, and they stated that I have to go to a location to use their services. They state that they do not have to give me a reason why the security department declined my online access. Even after I asked to speak to a supervisor or someone else. They would not escalate the situation. I went to a location. And they said that I was not able to send the transfer again due to the security department and they did not have to give a reason why. This is either complete bias against someone with a disability or a violation of my ability to use this service in general.

I've been sending MoneyGram for a while but then I started using the mobile app in now I need assistance of a representative And I can't find one... I hate the fact that I can even talk to a representative, They make it impossible so you can get to them. I don't know why they do that. All they do is that they make us look at other companies to send money. Why they don't have a hotline for customers to talk to a live representative? It doesn't make any sense for a business to do that, I used to be able to speak to an associate and now I can't... They made it impossible for the customer... I will not ever sent another dollar through MoneyGram again. This is a violation, we should be able to speak to an associate. We are sending money here. Hello. I'm done with MoneyGram, I don't recommend anyone to send money through their service ever again.

Has anybody used worthless Moneygram before? It's obvious why they never make the top ten or even top 20 for that matter. Why can't we give minus stars to this oppressive and harassing worthless organization? So I am trying to send helpful money to good and honorable folks have known for sometime and know their situation neighboring a war zone is extremely destitute - in fact they may not survive this recent round of severe harassment exercises on part of Moneygram.

I RECOMMEND EVERYONE POST THEIR COMPLAINTS TO "MONEYGRAM'S" Twitter account and all their social media accounts because they're very bad with dealing with customer's issue. They express zero tolerance for anything in regards to customers! Start a trend "#boycottMONEYGRAM" for them to take customers issues serious. They have major online issues and they refuse to fix it and in turn blame the customers for their poor system.

I had a truly awful, no good, very bad experience trying to use MoneyGram to send money to my sister for a vacation rental that resulted in my account getting shut down and nearly losing my money. I attempted the transfer 3 times, only 2 of which the service reps (2 independent reps) acknowledged when I called to cancel and request a refund for the 3rd attempt (the money had been withdrawn from my account by MoneyGram but not released for pick up by my sister - why I still don't know...).

I made the transaction on 07/23/19 at 10:14am, and customer support is telling me that the business days starts to count next day. Why the money where in MoneyGram's account at 5:09am on 07/24/19 if the transaction starts on 07/24/19. So what they do is keep your money for week. Take advantage and don't care about the legal stuff they make you sign when you use their service. Very disappointed. I've been using MoneyGram for years. Never had this problem before.

I was Using MoneyGram once in a while. For no reason, they closed my account definitely. They are not giving any reasons, I cannot have any explications and they let me feel like a criminal. They openly told me to use another service from another company. I will do...

Been sending money for years to family via the Walmart to Walmart MoneyGram service. You can pick up your money from any Walmart especially where Walmarts are located in small towns or rural communities. Just like everyone else this month Moneygram: took my funds, didn't notify me the transfer was denied, called customer service no help, security rules & policies apply but couldn't tell me what policy I failed, get error message whenever I try again, even went to a Walmart to send funds but Walmart said MoneyGram won't let it thru. Now my brother who also send funds to his family has the same problem. With all the recent complaints the Walmart to Walmart service should take a look at continuing to use MoneyGram. I am complaining to Walmart too.

I recently made an online account with MoneyGram in attempt to send funds overseas to a friend. After making an account and trying to send the funds, I soon after received an email notification that my request cannot be processed. I tried to log in to my account, only to receive an error notification. I am no longer able to login, and trying to make a new account with a different email address is also unsuccessful. For no reason, I have been blocked from the website. I cannot even log in to delete my information or account. Since creating my account, I am suddenly receiving a substantial amount of spam email. I emailed customer service, only to get a reply saying I need to phone into customer service. Upon contacting customer service, I was given no reason as to why I am blocked, and that I must find another way to send funds, because they “do not trust my transaction”.

They had in their power to stop the criminals that lured me into a scam from cashing the money orders and they did absolutely nothing. They said money orders were flagged and they were still able to proceed with cashing them. I requested a replacement of money orders and apparently not even that mattered. They didn't care and most importantly it felt like they were on the criminal's side. I will never use their services again and I recommend you do not either.

Just like some people, not until recently did I experienced my first ever problem with MoneyGram. According to them due to Internal and External regulations they comply with that they blocked my transfer and that I have exceeded limits after sending 1,000 US dollars and was only receiving 280 US dollars in the space of three weeks. I believe every organization should have their policy but if a person has exceed limits then the transfer should not go through in the first place because we don't know the stress people go through to raise funds while the receiver is being made to wait even in a life or death situation for the refunds before they can receive through another means. I tried to contact them as to why the transfer was blocked with no response until after 3 days I wrote a message about making sure to post my experience with no response before I was finally responded to.

Unfortunately I do not have a great experience with MoneyGram. They shut down my account before I could even try to use it, and will not explain why. They also refuse to delete my personal information. And according to their own rules they do not follow EU GDPR. Be careful of uploading any ID papers to MoneyGram, you might not be able to delete them again.

Terrible and unreliable company to do business with. Their website locks accounts without any reason and strangely I encounter an error every time I try to log in. It does not let you make a new account either for a fresh start. I contacted customer service and was told I can never use my account or create any new account online and must come in person to make the transaction. The most inconsistent, rude, and useless company and customer service I have spoken to in my life. I will be using Western Union from now on who stands behind their business.

I tried to send money and my account was closed for no reason. I have excellent credit, over 800 FICO score and thousands of dollars in my bank accounts. When I signed on to my account and processed a transaction to send money they closed the account for no apparent reason. When I tried to talk to someone about it they would give me no reason and would not let me talk to their online security to get the account active again. They also shut down any attempt by me to activate a second account with a new email address. Horrible way to treat someone who has done nothing to deserve this kind of treatment.

Sent $1500 to my cousin in the States. She attempted to collect the money and was told there is an error. I called Moneygram to address the issue and was asked an array of personal questions about my family. After being on hold for almost 15 minutes, I was told they do not trust my transaction and provided me with a refund code. One day later and I am trying to collect my money only for the agent to tell me there was an error message and the code did not work. Called back moneygram to see what was happening only for them to tell me I had somehow received my money. Not sure where this money went because it was not in my bank account. I was told I had to wait 2 business days for them to investigate further. At this point I have no idea what will become of my money. It's simply lost in thin air. I DO NOT RECOMMEND this company at all. Customer service barely understands what you communicate to them and are not helpful.

I send money to my family using my online account, I received a text: "Your transaction has been approved and it is processing. This takes 3-4 business days. We'll notify you when it's finished and ready." After 4 business days it was still processing - no messages or any feedbacks from them and I needed this money to be picked up right away. So I called them and the assistant is telling me that he just cancelled my transaction and they are gonna do the refund for 3 to 10 business days and after that I am gonna be able to send my money FROM THE STORE but I am not gonna be able to use my ONLINE ACCOUNT anymore and I have to close my account.

I Needed to get $650 to a friend in trouble. The advertisement said they could send money anywhere "fast". Nowhere on the website does it really say how long they take but they lead you to assume it's online and it's fast. Only after the transaction is complete are they upfront with the fact that it will take 3-4 business days to process. I Placed the order on the 4th, a Thursday (holiday), money was taken on Monday and was not available to the recipient until late Wednesday. In a world where transactions happen in milliseconds, I would expect better service. I could have sent a check by mail and it would have gotten there faster; they are deceptive and unreasonably slow! Their customer service is rude and condescending. They are unable or unwilling to help and can only recite how many days it will take. In the end, my money was tied up for 3 full days and it arrive too late to help my friend. I cannot recommend them. I will never use MoneyGram again!

I chose MoneyGram because they stated on their site cash could be received within 1-2 minutes using a debit card. My son was out of state traveling - had lost his credit card and needed cash for food and gas to get the remaining 10 hours home. I attempted twice to send money- received error messages- only to find out they had taken the money- twice- from my bank account- but due to technical web issues could not process the transaction. So my money was on hold but my son could not get the cash. Every time I called in I was told to call back in ONE hour. He sat in a parking lot for 4 hours and still the money had not come through. We finally got funds another way and got him on the road. I was then told I would not receive a refund nor could we chose to pick up the money in another state (like the state we live in). As of this writing, the site is still down- 5 hours after I had attempted this- so I will try to get my refund.

Yesterday I was trying to send some money to my mother via MoneyGram. 1) I had to create an account and the Website was giving me errors, after contacting the customer support I had to change the browser and finally created an account. 2) During the process of transferring money it was giving errors again, and after trying three times I gave up. Because, money didn't go through. 3) I've had to contact my bank and I was told that bank approved the transaction but the MoneyGram returned the money. 4) So I contacted the MoneyGram via phone and I was told that the MoneyGram closed the account and I won't be able to use the service anymore (Never) and didn't explain anything. I asked to talk to a supervisor, which was bad idea. That person was telling me that my Bank is lying to me and it was because of them. I didn't get why my bank which is in USA would lie to me because of such a small amount of money.

I tried to send money to my brother-in-law and I find out they canceled my money order. I contact support and they tell me that it was something I was doing supposedly illegal which wasn't. I honestly don't know who's running that place but my brother might end up being fired because he cannot get to work to due to a flat tire. Now I got to wait 3 to 10 business days for my money to return to my PNC Bank which is legal by the way. MoneyGram go ** yourself.

After getting my account locked out for some odd reason (had not exceed transactional or monthly limits), I was able to create a new account, but after MoneyGram was offline for more than 5 hours, I attempted to send monies abroad and now MoneyGram has decided it will not accept PayPal Debit Cards (which used to work perfectly fine in the past). Really sick of the inconsistency from this company... Done.

This company steals money. I paid for $4000 to be paid out as $4000 in Jordan, to my friend there. I run a non-profit so every dollar is important. I paid for the service at a Walmart in New York. The MoneyGram agent in Jordan handed over Jordan dinar to my friend. They did this at a worse exchange rate. So I lost another $100 on top of the $80 fees. When I followed up they gave me the run around.

This company is horrible. I regret using their services. They like to take your money... But keep these receipts with reference numbers like gold, because should your transaction go wrong and you need a refund, you'll experience real hell. The customer service is really dumb and speaks poor English. Even through an agent they say they can't do anything unless you provide this number, or go to the original store, and what if it has closed? You can see transactions online, exact dates, sums, recipients, you have your picture ID... You still can't get your money!!! And guess what, you can request transaction history, but they charge YOU for $25-50 for it! That's the worst customer service I have ever seen. Avoid them. You have been warned.

There is always something going wrong with this company and they fail terribly with customer service. I normally send my wife money in Ghana and from day one they will allow you to send but when the receiver picks up it's a problem.. It is a waste of time and money dealing with this company. Trust me I prefer Western Union even though it cost more.

Utter Failure. They canceled my transfer and account, no explanation given, told me to use another company. Now I see why Western Union is expensive. Because it works. Keep away from MoneyGram at all costs.

If you value your time and money, never use this company. They take your money and you can not complain. You call a number and the attendants are in another country. They get their money and ready simple as well. Please do not ever use this company.

I had used MoneyGram once about 6 years ago or so and that was to send money to a recipient in the U.S. No problems in either sending the money or in their receiving it. I have not even logged onto the site since. Today, I attempted to log in to send money to my wife who is away on business and was greeted with an error message immediately after entering my login information. I contacted their support through live chat and was told security had put a lock on my account and said I should use a different money transfer company. No further explanation was given. Really? This is how they treat their customers? I would not use this service again if they paid me. They're not even worth a one star rating.

I have used this company on multiple occasions, in order to send money and charitable donations to my loved ones in Honduras and the United States. Usually there are no difficulties. Yesterday, for no adequately explained reason, my transaction was cancelled and my recipient was unable to retrieve the funds. I contacted Customer Services, only to be told that MoneyGram were ‘not comfortable’ with processing the transaction. The money has still not been refunded to my account. We have been made to feel as if we have done something wrong. No explanation for the transaction refusal has been given. My loved one is now in a very difficult situation and I am worried sick about it.

My son needed 50 dollars. I told him I would send it MoneyGram. Never had a problem before. Same ID. Same person. Now I was told they didnt feel comfortable sending the money. Really. Who does that. Had a friend try and send me money. It got rejected. Told the same thing. They didn't feel comfortable and some consumer bs. I will never ever use MoneyGram again. Poor customer service and no one knows what they are talking about. Don't use them. They are just trying to take your money.

This service is FRAUDULENT and a SCAM. They tie up your money for days collecting interest and neither transfer it or refund it. Their customer service is a JOKE! I'll be filing federal complaint today.

Moneygram is on a whole new level of stupid. They stopped my money because they wanted to know how I knew the person?? Who in the heck do they think they are to inquire about my personal relationship with someone I'm sending money to!!? Whether it's my gay lover, childhood friend, ex girl, or my ** that stuff is none of your business!!! Now I see why all the horrible reviews. Once was enough for me. I'll stick with Western Union and never have my privacy invaded again!! So embarrassed!

I was sending $300 to Thailand online. The transaction was successful, but 40 minutes later, they sent an e-mail that the transaction was cancelled. I called customer service. They said they could not give me a reason for this, other than it was determined by the security department to protect me. I told them that I know the receiver and was willing to take the risk. He was unwilling to give me any info and said I would not be able to ever use MG again---neither online or in the office. And that they can hold my money for 3-10 business days.

My other half was working in North Dakota and lost his wallet. He needed money to take the train home. I sent everything I had to spare ($500.00) to his coworker to give to him. About three hours after I had send it online, I received an email that my transaction had been cancelled. I checked my bank account and the money had been taken out. I called MoneyGram to see what the issue was and they said that at any point they have a right to cancel a transaction. I asked where my money was and they told me that the money was never taken and to call my bank, it was on their end. I called my bank and they said the money was taken out and hasn't been authorized to be placed back, it was on MoneyGram's end to send it.

I used MoneyGram 2 times in my life, once I sent $200 to a friend whose wife passed away young to help with funeral expenses and once I sent $375 to my future wife to help with bills and so on, today was my 3rd lifetime attempt to send 300$ to my fiancé. Same person I sent last time and my transaction got decline and I got an email stating that my account is closed forever, no reason given. There are million other ways I can send few hundred bucks to family or friend, MoneyGram is the worst I ever experienced. Will tell everyone I know not to even consider using them ever.

I just sent over $1200 to a family member overseas through MoneyGram, they provided me with an authorization # and the money was taken from my account.but when my cousin went to a location to pick up the cash they told him that’s an invalid reference #. I called the MoneyGram customer service and tried to see what’s the deal of taking my money from my banking account and not have the reference #. They told that I have to wait 3 to 4 business days for someone to pick up the money even though the money was taken from me. All this looks to me like a scam. Even the customer service representative sounded just like those Indian scammers with an English name.

I had to cancel and redo my transaction TWICE due to needing to change minor things on the name of the recipient. NOWHERE did it specify what was need (I had to add "III" to the end of the name), but was told it was in the agreement (tiny print that I couldn't find the second or third time). Customer service was NOT helpful at all. The first time that I called, the person was very rude. The second time that I called, they hung up when they went to transfer me. I will NOT be using them again! DO NOT RECOMMEND!

Wanted to send money to the States, got right to the end and it says, "We are reviewing your transaction for security reasons." Really seriously. Then get an email saying, "Unfortunately we cannot process your transaction." No reason whatsoever. Crap company.

I had my account permanently blocked from trying to send my fiancée money in Ukraine. I have her passport photo, pictures of her, her mother, and I all together and evidence of taking vacations together. But none of that matters, because the fraud system flagged my transaction to "protect the consumer". I would understand a temporary ban, with the ability to send in documentation to verify everything.

They are unprofessional and unknowledgeable, a bunch of damn idiots. They need to close the company if their business is to send money, but they are denying the process. Flagging transactions and canceling for no apparent reason, really puts the sender and receiver in an inconvenienced situation. Do not use MoneyGram.

I wish I’d read these reviews earlier. Tried to send $60 to a friend in the Philippines. Everything showed it was available for pickup. Nobody contacted me that there was a problem. But my friend couldn’t get the money because there was an “error”. I spoke to customer service and the supervisor who said:

Don’t ever use express pay EVER. I sent $121.00 to Verizon for my phone bill. The liars at MoneyGram said payment sent 3 days ago when I sent it. Verizon has not received my payment and MoneyGram refuses to refund my money. I hope you all burn in hell. Don’t use MoneyGram for anything. They are a joke and they steal your money.

I will never use the online MoneyGram ever again. I was wanting to send 20.00 to my brother that live in the same state. We both stay in Florida, but he stays in South Florida and I stay in Tampa. So I went online to try to use MoneyGram services and my account was blocked. They provided to me their contact number. I called and I explained the issue and the Customer Service Rep told me that I would have to reopen a new account but under a different email and phone number, because I haven't been using their services which by the way that is the most dumbest crap I've ever heard. Why would I want to open a new account with the same first, last name and the same month, day and year of birth, but I would have to use a different email and phone??? I've made up my mind and I sent the 20.00, through Western Union online. It's better than these **.

I tried to send money through MoneyGram service online and it didn't send the money and locked me out of my account. This money was for a VERY IMPORTANT business transaction. Called support number and was told I would have to go to my nearest location to send (My nearest location is 45 minutes away!) and was NOT given a reason as to why I was locked out! Went to the nearest Walmart and tried to send the money and it said there was an error and still wouldn't let me send the money. The employee didn't know why and was NOT helpful at all as to rectify the problem. I will NEVER use your money services again and I will tell everyone I know NOT to use it either.

We tried to send money to my son in the next state. MoneyGram took the money. But when my son tried to get the money, he was refused. MoneyGram never contacted us to say the money was not delivered. Waded through the Byzantine automated phone system. The agent could provide no explanation why the payment was unavailable. She suggested breaking the money into smaller segments (and paying a service fee each time). She would not guarantee that would work. After much pushing, she finally gave us a refund code. This is May 29, 2019. Reading the reviews of this month, people over and over again encounter the same problem.

Have been sending money to friends in Ukraine for YEARS. Travel to see them at least twice a year. Tried to send money to help out with father's hospital bill and was denied. Called and was read some B.S. off a script. Tried email to get an explanation but am not going to hold my breath. I suppose they can run their business any way they want but their customer service is an absolute joke.

As many of the other folks who have submitted reviews, I have been using MoneyGram for quite a long time with no issues until recently. Lately, I have received an error message indicating my 'transaction cannot be processed at this time... Try again later' or the transaction seems successful but the receiver is told at their end the transaction was cancelled. When I call customer Service, they refuse to tell me a reason why and process the transaction for a refund. A very frustrating situation both for me and the person receiving the funds.

These pieces of ** permanently blocked my account. These scum don't have a way to remedy an incorrect fraud determination. My girlfriend is from Ukraine, I have traveled many times to her and even have a picture of her passport so I can book air travel together. These morons don't care and don't want your business. If you send overseas, more than once or twice just mail cash. You have better odds of it getting there.