MoneyGram Reviews

Horrible experience. I used MoneyGram to send $200 to my sister and paid for home delivery. She never got it, and no one from MoneyGram contacted her. I contacted customer service on October 12, got a case number, and followed up many times. It’s October 23 — they never responded. Only thanks to my bank dispute did I get my money back. I will never use MoneyGram again. If something goes wrong, you’re on your own.

It’s been 10 days since I sent an overseas transfer, but the money still hasn’t arrived, and I’m in a difficult situation because of it. I ended up sending the money again using another method, even though the fees were high. I contacted MoneyGram to cancel the first transfer, but they said it couldn’t be done. Unbelievable. Then what do they expect me to do? They told me to wait 21 days for their investigation. This is so frustrating. I really hope none of you have to go through something like this.

I do not appreciate opening the account. Taking money and then closing the account due to what customer service rep says non-agreeable activity. Customer service and technical support was bad. Do not use this service or you may not be able to based on how I was treated.

Stay away from MoneyGram at any cost. Their platform was breached, customer service is horrible, and they take no responsibility. Someone made three transfers of $1,500 each from my bank account using my MoneyGram credentials. I never received any two-factor authentication, yet they authorized the transactions. Now they tell me there is nothing I can do.

I have made an online transaction, which was cancelled online but the money was withdrawn from my bank (RBC Royal Bank) account. I have contacted the customer service 10s times but no cooperation. I had to file a court claim in Canada but MoneyGram did not respond and the court made the court order to my favor and against MG. Now I’m in the process of garnishing my money from MoneyGram accounts in Canada. But it looks they have no physical address in Canada, the customer service refuses to provide their address in Canada to finish the process of garnishing my money that was stolen from my account.

I had a terrible experience with MoneyGram. My account was suddenly blocked right after I filed a dispute for a failed transaction. Instead of helping me resolve the issue, they treated me like the problem. There was no proper explanation, no clear communication, and no resolution—just a locked account and frustration. It’s unfair that a customer who simply wants their money back for a failed transfer ends up punished. Customer support was unhelpful and dismissive. I trusted MoneyGram with my hard-earned money, and they completely let me down. I would not recommend using MoneyGram—there are plenty of other transfer services that actually value their customers and handle issues responsibly.

Disabled MoneyGram online profile for dumb reasons. Would not recommend. Set a small amount to see if it would work and it did work then when I sent a larger amount it would not work. Did not give a good reason.

August 13th 2025 weekly money transfer for medical supplies to my father was never received. After logging my complaint it was escalated to 10 days inquiry after which went to 35 days. Now I'm told another 25 day before I could see my funds & if I don't agree to escalate I will lose my money, I also informed Moneygram I am unemployed and cannot afford to lose the funds but they were very unprofessional in dealing with my situation although I stressed the urgency of the funds for medical conditions of a senior who is also my father. Very shameful and disrespectful, unprofessional, the better business bureau should investigate this organization who takes people money and refuse to return it in a timely manner. Any legal advice will be appreciated.

When everything is good, it is good. But once you have an issue, you are screwed. The error is not descriptive/accurate. When you try to chat, they use a chatbot and if your scenario does not fit their automated questions, its final response will be "I am sorry, I can't help you". No option to transfer to live person. A few weeks ago I was able to chat with an agent and the level of knowledge of the person was basic. At some point the person stated they have technical difficulties and disconnected". Tried to submit using online form and the form is non-responsive, does not submit. Seen the same non-responsiveness on the login page as well, when you click and no visible reaction.

I went to a canada post location to pick up money from my sister abroad through etransfer, I was told it could take within 24 hrs to receive my etransfer and I'm fine with that, it’s now more than 48 hrs and still have not receive the funds, I tried calling Moneygram support. The first agent was not very helpful at all and told me to call my bank which I did, everything is fine with my bank. I called moneygram again and was told by another agent they will investigate and that it will take 10 business days!!! 10 BUSINESS DAYS!!!! Moneygram you are the worst.

MoneyGram not reliable. Lost $250 CAD in the transaction **. Mishandled by them and they blame me for their errors. I've been trying to get refund and they refuse. They also refuse to give a proof that the receiver received the money. They were supposed to send the money to account # **. Instead, they sent it to account # **, which obviously doesn't match the receiver account. The transaction dated May 19 and were approached immediately that the money was not received (May 20) case **. Their pseudo partner in Benin said the transaction was completed, but it wasn't. So be careful. Totally unreliable company. Your money may end up in the cloud somewhere they don't know where. Sad!

This was one of the worst experiences I’ve ever had with a money transfer. My MoneyGram transaction was delayed and I went through so much stress and frustration just trying to get my own money. It wasted my time and left me feeling angry and disappointed. When people use MoneyGram, it’s usually because they urgently need the money to reach their loved ones — but instead I got nothing but delays and headaches. Very unreliable service. In July 2025, I sent money to my friend’s account in Uganda. I was told the money would arrive by July 13. It never showed up. Over the past month and a half, I have contacted MoneyGram at least seven times. Each time, they opened a new case, apologized, and promised me that the problem would be solved immediately. Each time, nothing happened. Now it’s August 22, 2025, more than six weeks later, and the money is still stuck. No resolution, no accountability, just the same endless apologies.

These people are thieves! I sent my son money and he was never able to pick it up due to his phone number being changed and there wasn't a way to correct the information or something. It just kept showing an error on the pickup end and because I don't have that debit card anymore I can't refund it and there's no way to correct it. Customer service was zero help and said someone would call me back in up to 10 days! That's insane!!! They basically just stole my money and then to top it off because I told her I wanted the customer service survey at the end of the call she went out of her way to avoid me getting to answer the survey! They don't care that they're incompetent and thieves. And they're definitely not in the US or the UK. So ZERO accountability!!! DO NOT USE THESE GUYS! I CANNOT BELIEVE WALMART USES THIS GARBAGE! IT FIGURES!!! WILL NEVER EVER USE AGAIN!!

While I have successfully used Moneygram to send and receive money (no complaint). However, my account has been flagged when I tried to send about 800 USD I desperately needed when travelling international. After accepting my passport information (gov't issued ID), I am not able to reset my password (although it is correct). Does not let me create new account with new email (says I already have account with different email), Try customer service number 800-926-9400 and tell me if there is help available for me?

I sent 800.00 to make my car payment and my money was stolen. The 810.00 never posted to my car payment. 😒 I submitted my receipt and made multiple calls. No assistance. I filed a complaint via CFPB and MoneyGram responded money was paid 06172025. My receipt clearly stated funds were sent 12302022. I will never use MoneyGram again and caution anyone else using them.

Based on my experience, I have to warn anyone who wants to use Moneygram to send money for physical pickup. I am not sure what happened to this company, but it does not have enough physical locations for the receiver to get the money, especially if it's urgent. My child was in Chicago when I sent her the money, and she was unable to receive it after visiting three different CVSs where Moneygram was supposed to have services. The places either were shut down or did not offer Moneygram services. On top of that, when she travelled from Chicago to Kentucky and found a Walmart with Moneygram services, she was told that she is not allowed to get the money because it was sent to Illinois first. I had to cancel the transfer and lose over $20 in fees as a cherry on the cake for all the stress and frustrations. I feel like I've been scammed by Moneygram.

The plainly refuse to give me the money somebody sent me. I have all the reference numbers, names, documents - and still. First, I tried different locations I found on their website - they all said that they were not working with MoneyGram. Then, I spoke with MoneyGram's customer support. After a short yet very annoying interrogation, they said they would not give me the money, plain and simple. Wrote them a letter, tried to contact their support through Facebook - no response. Stay away!

I sent money to a someone in China to buy suits and my money never arrived to the client. I called them and they said they are doing their investigation for 14 days and after the 14 days they are saying I have to wait for 90 days. Wow which is a scam. They took my $212 and never want to refund my money back so please guys don’t ever use MoneyGram ever again. They are scammers. Uses Waves not MoneyGram. Thank me later.

After setting the App Sign up and upload State photo ID. Try to log in multiple time after did not work. Call customer service was told my count flag fraud. Agent suggest I should go to location to send, he can't help in uplocking account. I'm still getting junk email from therm. Don't use the MoneyGram App.

I went to a CVS and used a MoneyGram machine to enter all the necessary personal information for a sender plus the name of the receiver. Somehow, the receiver’s name got attached to all my personal information so he became the sender. I have been trying to straighten this out and get the money to him for over ten days but MoneyGram customer service only does email (their phone number does the “due to high call volume” nonsense). I filed a complaint with the Consumer Financial Protection Bureau but I expect they’ve been gutted. Will have to visit my congressional representative next. This is the second time MoneyGram has held on to my money.

This Moneygram thing is a scam. I was supposed to receive my money after their security office shut down my account for absolutely no reason. Called me suspicious, but they are the ones who stole 40 dollars from me, scam, scam, scam, horrible experience, I do not recommend using this.

I sent money to someone in the US and I'm in the US. It has been over 10 hrs and they have received it. There is not number to call to speak with anyone and when you do get an agent for chat they only tell you to wait until after 11:59 pm before they can help. That's more than 24 hrs. Why would I use a wire service that is going to make me wait longer than a bank transfer. They should tell you that the money is going to take 2 days to be received. It is not a convenient service and poor customer service. I will not use again And if you want money sent fast don't use MoneyGram.

MoneyGram is the worst! It's like they have this entitlement of customers needing them. Horrible mission statement & guidelines. They are basically robbing consumers. I will never use MoneyGram, ever again. Just a horrible company, that's been allowed to operate in fraud, incompetence, & disgusting, greedy business practices MoneyGram does not value humans.

Absolutely garbage DO NOT USE my mom sent me money for a dr appointment, I needed gas the next morning, you’ll see on the receipt it says money “AVAILABLE IN MINUTES” which is a lie and they know damn well they are lying, missed my appointment and their customer service says OH WELL MAYBE TOMORROW….

Don't use this service. I sent 1000 USD via Pix to Brazil. I used debit as an option because it was promised to be there IN MINUTES, however, after it was debited, the deadline updated to 2 days later. The transaction could not be cancelled and all the agent did when I asked why the delay was to apologize. No response was given. This is the first time I use this service and right away it was a disappointment. DO NOT USE MONEYGRAM, falling for the slightly higher exchange rate just to be lied to about the time frame... WISE & WESTERN UNION work as promised.

Worst place to send money. Customer reps are rude and not helpful. They hang up on customers. Stores in the Philippines do not have dollars for the recipient to receive the money. They give so much difficulty to the sender and receiver. They have the worst customer representatives who are not helpful. The worst place to send money.

Moneygram is not good service in Congo Kinshasa. When you send 1000$ they give 970$. They cut 30$. Why is like that and they are making mistakes to write a name then they telling you because of a mistake name we cut you 30$ is made in purpose 🤔

I sent $100 to Indonesia (+$8 fee). They gave the receiver hard time and never paid the money. Finally, I decided to get my money back. They returned the $100 only; the $8 fee is gone. They took my money without providing any service for me. This is robbery. I didn't want to rate them because they don't deserve even one star but without doing so, my comment will not go through.

STAY AWAY!!! These people are human trash. Service is nonexistent. No phone number, chat support can’t spell. They make you jump through hoops then cancel after you send your money and then you’re forced to wait 10 days to get your money back due to their system having issues. They only want you to go in store to send money.

Someone stole our money order. They clearly used white out and cashed. Their bank returned the funds to Moneygram 5 days later. Moneygram has had that money since December 7th of 2024. They just keep giving me the same robot answers. No one agrees with the other on where and why my money has not been returned. No one there knows what they are doing. IF you DO get a live agent they have NO IDEA what they are talking about. I am being SERIOUS. They have had my money 6 months and 2 weeks and are STILL fighting me even though they admit they have my funds.