MoneyGram Reviews

I went to a CVS and used a MoneyGram machine to enter all the necessary personal information for a sender plus the name of the receiver. Somehow, the receiver’s name got attached to all my personal information so he became the sender. I have been trying to straighten this out and get the money to him for over ten days but MoneyGram customer service only does email (their phone number does the “due to high call volume” nonsense). I filed a complaint with the Consumer Financial Protection Bureau but I expect they’ve been gutted. Will have to visit my congressional representative next. This is the second time MoneyGram has held on to my money.

This Moneygram thing is a scam. I was supposed to receive my money after their security office shut down my account for absolutely no reason. Called me suspicious, but they are the ones who stole 40 dollars from me, scam, scam, scam, horrible experience, I do not recommend using this.

I sent money to someone in the US and I'm in the US. It has been over 10 hrs and they have received it. There is not number to call to speak with anyone and when you do get an agent for chat they only tell you to wait until after 11:59 pm before they can help. That's more than 24 hrs. Why would I use a wire service that is going to make me wait longer than a bank transfer. They should tell you that the money is going to take 2 days to be received. It is not a convenient service and poor customer service. I will not use again And if you want money sent fast don't use MoneyGram.

MoneyGram is the worst! It's like they have this entitlement of customers needing them. Horrible mission statement & guidelines. They are basically robbing consumers. I will never use MoneyGram, ever again. Just a horrible company, that's been allowed to operate in fraud, incompetence, & disgusting, greedy business practices MoneyGram does not value humans.

Absolutely garbage DO NOT USE my mom sent me money for a dr appointment, I needed gas the next morning, you’ll see on the receipt it says money “AVAILABLE IN MINUTES” which is a lie and they know damn well they are lying, missed my appointment and their customer service says OH WELL MAYBE TOMORROW….

Don't use this service. I sent 1000 USD via Pix to Brazil. I used debit as an option because it was promised to be there IN MINUTES, however, after it was debited, the deadline updated to 2 days later. The transaction could not be cancelled and all the agent did when I asked why the delay was to apologize. No response was given. This is the first time I use this service and right away it was a disappointment. DO NOT USE MONEYGRAM, falling for the slightly higher exchange rate just to be lied to about the time frame... WISE & WESTERN UNION work as promised.

Worst place to send money. Customer reps are rude and not helpful. They hang up on customers. Stores in the Philippines do not have dollars for the recipient to receive the money. They give so much difficulty to the sender and receiver. They have the worst customer representatives who are not helpful. The worst place to send money.

Moneygram is not good service in Congo Kinshasa. When you send 1000$ they give 970$. They cut 30$. Why is like that and they are making mistakes to write a name then they telling you because of a mistake name we cut you 30$ is made in purpose 🤔

I sent $100 to Indonesia (+$8 fee). They gave the receiver hard time and never paid the money. Finally, I decided to get my money back. They returned the $100 only; the $8 fee is gone. They took my money without providing any service for me. This is robbery. I didn't want to rate them because they don't deserve even one star but without doing so, my comment will not go through.

STAY AWAY!!! These people are human trash. Service is nonexistent. No phone number, chat support can’t spell. They make you jump through hoops then cancel after you send your money and then you’re forced to wait 10 days to get your money back due to their system having issues. They only want you to go in store to send money.

Someone stole our money order. They clearly used white out and cashed. Their bank returned the funds to Moneygram 5 days later. Moneygram has had that money since December 7th of 2024. They just keep giving me the same robot answers. No one agrees with the other on where and why my money has not been returned. No one there knows what they are doing. IF you DO get a live agent they have NO IDEA what they are talking about. I am being SERIOUS. They have had my money 6 months and 2 weeks and are STILL fighting me even though they admit they have my funds.

The app is extremely confusing on purpose. I have to pay rent through MoneyGram. I was sent an email telling me I could pay through app. I could not. I deposited rent funds thinking I was paying my rent because my past payments at the store level were there. My rent was late, I couldn’t get the money out without paying $100 so I initiated a transfer to my personal bank. It DID THE REVERSE. I TOOK IT OUT OF MY BANK AND PUT IT ONTO THE STUPID MONEYGRAM DEBIT CARD I DIDN'T ASK FOR OR WANT. This company is a fraud and a joke - don’t ever use it.

I used that service more than 15 years, last week I send money again. But my relatives not received, I contacted to MoneyGram, spend more than hour! Nobody knows nothing, I asked transfer me to someone who can speak English language- no luck! Inly support from India, they speak so fast at Indian English, not regular English language. I understand only 15% whatever they told me! They change rules and put my transaction on hold for more review, but nobody informed me more than week. I send E-mail, no response! Not recommend that service!!!

Worst service ever. Lack of professionalism in business. I sent money with their service and it took an entire 24hrs for the receiver to received the money. I called their customer service and they assured me that the money will be returned to my account, which has never happened. My wife was at the hospital for an emergency treatment and she couldn't get her treatment done. Worst service ever. I'd recommend Ria or WU.

I used MoneyGram online services after downloading the apps, since 3/7/2025, the money has never been received. I call customer service, they tell me same thing every time I call. I wonder what kind of investigation they are doing. They never called the receipt mobile wallet company in Africa to find out what happened.

Moneygram decided to locked my account because they don’t feel comfortable with my activity, which was send $100, $300, $100 once a month to Costa Rica… They recommended me to go to any store and use only cash,,, Ridiculous… Never again Moneygram. Your service SUCKS….

Be careful, it's a Fraud-gram not Money-gram. I sent money from USA to overseas, the receiver went to many agencies, they said nothing come with the recipient is name & that the money still in USA. I contact them. They keep saying it has been picked up. Now I understand why they ask you on MoneyGram be careful from fraud, it like they said if it will happen, not from us it's from the country you sent to. The agencies in my country said it happened to toooo many customers. I have a suggestion before to transfer from different company I refused but now I'm done my family & relatives. Never trust MoneyGram again.

So I called customer service. Was told by 2 different agents money is available for pick up. Explained the message is received at pick up. Was placed on hold for 10 minutes only to be told that the sender needed to recall and resend money because I had previously attempted to pick up the money. So we did that.

I have been a client of MoneyGram for years, I study in Canada while my mom helps take care of my daughter in another country so sending money to help my mom care for her is a priority. I understand that for security reasons sometimes they do investigate and all, but tell me why MoneyGram blocked my account without telling me just 4 days before my daughter’s birthday. I called to ask why and the person on the phone was condescending and refused to help. When you do investigate people’s accounts why can’t you notify them and tell why we are being investigated? I’m so disappointed. The service was horrible. I neglected Western Union for MoneyGram because of the mobile service but this is crazy And they closed my account without even emailing me. Worst experience ever. Don’t recommend.

I am not a regular receiver of money at MoneyGram. I was sent 100 canadian dollars and I was told I could not collect it. The sender reached out and he was told I was red flagged. I made the call to the 1 800 789 0463 number. I was told that he cannot give me any information about why I can’t recieve the $. I asked to speak with a supervisor and he hung up. There are other places that money be transferred to. If I’m blocked I have the right to know why. Then to recieve the disrespect… ridiculous!!!

Worst company and poor customer service ever! They blocked my account for no reason and I called them to know the reason, they did not provide any reason as if they were hiding something from me. I told them I am ready to provide any info to verify my account and transaction, they simply said no and confirmed I can never use their online service again. This is the worst you can hear from trash company.

MoneyGram banned me life for sending money for $2,500.00 several times to what they called suspicious activity within a months time. They allegedly were saying it was for illegal activity when it was my relative and questioned my relationship each time before the transactions were done. The funny part is that they allowed me to do the transactions, then had the audacity to find fault. They also hooked up with Western Union and RIA that I was using and they all banned me and questioned me about my relative too as though they were the FBI. I'm glad that they all banned me because these three companies have been such a pain for me just to send money to someone here in the USA. I guess it's for the best for me. I never want to ever recommend them to anyone that I know that has legal relatives in the USA that are needing help. They all should be investigated.

Berlin, Germany, where MoneyGram stores do not have money to pay the receiver I have visited this store several times. KHAN MOBILE SHOP HANDY UND PC REPARATUR SERVICE HARDWARE UND SOFTWARE. Fraudulent company and in Berlin, Germany, where MoneyGram stores do not have the money to pay the receiver. We have been traveling for three days to receive our money and we still have not been able to. We paid a lot of money for the taxi.. I would not recommend MoneyGram to anyone.

Worst company on the planet. They cancel my transaction and holding money for 10 days! And they can not explain why they cancel it. This company should banned in USA! Never ever would this company again!!!

The worst experience, I tried to send some money abroad US, it was a Christmas gift last year, and they neither deliver the money nor I have the money back until this day, and on top of that, they say that I have to wait 90 more days for the case to be resolved.

Absolutely a joke. Coupled with the fact they wouldn't let me post a review on their website. 2 days later with 1 more day until expected delivery time. 3 days to move $70 from one card to another and charge me for it. With no way to stop transaction w/o a 5-7 business day refund? I guess they are sending it via USPS. Never again. Garbage.

DISGUSTED AT THE SERVICES. Because of Walmart telephone number that did not match the number the "so call" supervisor Ebrahim or Ismail did not allow my transaction to go through. The lady at Walmart Whitney (A darling to be kept. She was my voice at one point and she try to keep me calm she is the best) tried several times telling Ebrahim that she is calling from Walmart giving the address of Walmart and still refuse to believe her. Ebrahim even talked to the manager of Walmart and explained what was happening and still Ebrahim refused because of the number that did not match.

Moneygram is not the place to pay bills and you can't receive your money back once you find out that it takes two to three business days to pay a bill. Don't use it. Run from it. And it's impossible to get customer service. Don't believe the people that said it's good. It's not good. It's definitely not good. Only if you making money orders but to pay bills please run run run.

My name is Patricia **. I was in Sam's store on Winchester in Memphis TN on the 11/05/2024. Me my mom and my niece. I just come from getting my money order for my rent 1200 and it was at Ace Cash Express on Winchester down the street from Sam's warehouse on Winchester. So I called MoneyGram on the 05 of November. They told me to go to MoneyGram.com/replacement so I did on the fifth. I sent receipt and everything and I upload copies of my receipts. So they told me it will be 7 to 10 business days and also gave them the serial number for both money orders and still got it. I did all these before.

I downloaded their app and created a profile. I was immediately locked out. I went through a rep and reset my password and uploaded ID and was told to call a number to help with first transaction. Spoke with another rep who transferred me to another rep who told me to reset my password again upon verifying my account. At this point I told them this was suppose to be a five minute transfer and turned to an hour. I told them to delete the account and I will stick with Western Union which costs more but hey I don’t need to deal with nonsense. First time using their service and I hate myself for even trying them. This company is good at wasting your time. Just go with western union or another option. If I could give them minus 5 stars I would.

I recently had an extremely disappointing experience with MoneyGram's refund process and customer service. On October 29, 2024, I requested a refund, and was assured it would be completed within 10 business days. However, it wasn't processed until November 4, with an expected completion date of November 18—far past the initial timeline.

MoneyGram Customer Service, I am writing to express my dissatisfaction with a recent experience I had with your service. As a new customer, I mistakenly sent money to my cousin in Italy with a minor spelling error in the recipient’s name. When I contacted your customer service to correct this, I was subjected to an intrusive and frustrating interrogation by your representative, Eduardo.

I was offered of rate 42.9 until up to before the review to send, suddenly became 41.47. A big jump for just 5 minutes. Wow... It's like baiting... Cannot be trusted for what they have done. They are saying that the rate is not known until before sending. It's a big change! Gosh, they don't realize there are many remittance online and they commit to what has been locked upon processing of the sending?

Moneygram is a scam, they canceled two transactions and never refunded my money back. It has been over two months and still didn't get money back. They're ripping customers off. Stay away and don't lose your money. They said we can't do anything for you in a very rude way and. I asked them for proof that they refunded the money but refused to do so. SCAMMERS....

This is a bunch of thieves. They should be imprisoned, they once took all my money I tried to send to a friend. I claimed it but they just lied time after time. My friend never got the money. It's their modus operandi, you claim but in vain, their purpose is to rob your money.

Sent 2 transfers and then they blocked me saying they were uncomfortable. Could not find my cancellation transfer of 140 GBP. Made an official complaint to take them to FSC. How can an international transfer a person for making international transactions?? My money is legit and the reason was for a friend's hospital bill. Do not go near.

Money Gram is one of the worst money transfer services that a person can use to send money overseas. The restrictions that they put on a person to send and receive money is ridiculous. If Moneygram has a limit on how much a customer is able to send why not list this information on the app, if a person is using their app for transfers? Why not cancel the transaction before it is being sent if that limit is met instead of letting the transfer go through then cancel when the recipient tries to do a pickup? Save that person the embarrassment after standing in line with a whole bunch of people!! What makes it worst is that you have to wait a whole week or two to receive a refund. What do they expect someone to do in case of an emergency? Do better!!

The worse service ever, absolutely terrible. Stay away from MoneyGram. Block account without any explanation, all you get a message pls try again in next few days and all the time like this.... Not recommend at all.

I opted to receive my money to my bank account on a Friday and it's Wednesday. I still have not received it. You call and they lie to you saying next day. I just do not understand why they are holding my money. It's not much but it's mine.

Moneygram is trash, trash, trash. I went to receive money last week and I was told I will receive it by e transfer in 2 business days. It's been 7 days now and still haven't received the funds and when I called the customer service they told me it would take another 10 business days and I really need my funds to pay my rent tomorrow. I would not recommend Moneygram to any of my friends and family cos this is the second time they are doing this to me. I am taking my business elsewhere. I know there are better places to send or receive money than this establishment.