MoneyGram

I’ve been using the company to send money from US to my family and all of a sudden I cannot use it anymore because they suspended my account and they never provide the reason why. The only people I send money to was my family back in the island. No transparency and inconvenient.

I sent Money to my cousin and she never receive it. I keep calling MoneyGram and they keep saying they are investigating. I have seen other people say they never got their money. Now am scared I will never get my money. At this point I have to get a lawyer because they are not about to take my money.

On February 7 I send $560 dollars to a family member in Nicaragua. Moneygram cancelled this transaction, Reference No. **. They said by phone that I was going to be refund in 10 business day. To this moment I have not received the refund and they keep telling that the refund was made and to call my bank. I called my bank and they said there is no pending credits on my account. I submitted a complaint to them and they said it make take 90 days.

I sent a money from USA to turkey on December 17, after one week my brother in low told me he didn’t receive the money when I went to the branch to see where is the money, they said the money is received!!! Then I called the MoneyGram to make complaint or to provide me with any information, they said they will do investigation and it may take 90 DAYS , they didn’t give me any information about which branch the money received or anything. I waited 90 days I found an email said the money is received with no documents or evidence. They not even give me what branch the money received!! l lost the money and very bad system to handle the problem.

This company means well but your customer service reps are beyond me! I received money using etransfer method. Been calling for days giving the same email and no one can tell me where the money went. I was given a code to receive the money. Haven’t gotten any email with the link and the rep was laughing when I asked to speak to his supervisor. Horrible customer service. Western Union is better, fast and efficient. I wish I had an option to give 0 stars.

I tried to send money to my brother who needs it urgently. I received an email that the transaction was cancelled. However, MoneyGram said it would take 10 business days for the money to be refunded to me. It took them minutes to withdraw the money from my account but they want to take 10 business days to refund it. That is not acceptable. I called MoneyGram and they said the money is with a third-party. I would never use unless the recipient doesn't need the money urgently so that if anything goes wrong with the transaction, the recipient would not be stranded.

I used MoneyGram for the first time to transfer money to my wife’s family in Ukraine. After setting up an account and providing all required information, 5 business days passed and the money was still not available to our family. No communication from MoneyGram about any problem. I called customer service and was assured that the money had been transferred and would be available for pickup on the fifth business day. When that day passed, our family was told there was a hold on the funds from MoneyGram. I finally spoke to a customer service person who told me that Ukraine was considered a high risk country and I would need to provide additional detailed information about the recipient and the reason for the transfer, the same information I provided to the previous representative. I was told, after this interrogation that the money would be released immediately.

Been sending the same amount to the same person in Pakistan for more than 6 years. Closed my online account and now requires me to go to the store to do the transaction. Won't tell me why, won't elevate, and basically silent on the whole thing. Nice way to treat an older gentleman with horrible knees. Wish there was another option. If I find one, they won't get another penny.

I started an account online to send money to my fiancé down in Brazil. After putting in all the right information the service not only declined to send the money, but also closed my profile. Called their customer service, and the worthless twit on the line didn't only not resolve the issue, but also refused to elaborate why the problem even happened in the first place. What a way to treat a new customer.

I created an account with MoneyGram in May 2020 to help my parents who live in the Dominican Republic and I also sent money to friends and other relatives. On December 20, 2022, I sent $350.00 dollars to my parents for their Christmas dinner and for their medicines. On that occasion I chose the option of having them delivered to his residence. My parents never received the money. I contacted moneygram on 12/23/2022 and the representative told me that they were going to open an investigation and they would let me know by email the result of it.

I sent 4000$ to my mom in Honduras, this money was destined for her Cancer treatment, it was a direct deposit to her local bank, it after 4 days of waiting the money never made it to her account. I am extremely disappointed, I talked to the MoneyGram rep and they said it will take up to 3 months to complete the “investigation” on why the money didn’t make it. I’m like cancer will not wait my mom that long, and now my mom’s health is jeopardy due to their incompetence. I don’t what to do, since that was all I have and now I’m so frustrated because now I don’t know how to pay for my mom’s cancer treatment.

MoneyGram is garbage. They declined my transaction and refused to tell me why. How can I fix the issue if I don’t know what it is. They certainly wasn’t going to fix it. There are much better apps than MoneyGram. You just have to search for them. Western Union is much better. MoneyGram is garbage. (Much overrated.)

They approved the transaction and then my family couldn’t pick up the money because they did not let him. I called them four times and they keep telling me that the receiver had to call them for security reason and finally they put the transaction on hold for two days and they didn’t want to return muy money back, definitely MoneyGram has a terrible service and they are a scam.

If you want to send money to a relative do yourself a favor and never use MoneyGram. They’re the biggest thieves and scammers. They will never give the recipient your own money or ever give you a refund. You call customer service and they come up with every excuse in the book and ask to verify your identity countless times. It’s been a couple of months and never got my money back. I lost 5000 to this scammers and they don’t take any responsibility. Worst most unreliable company on the planet. A bunch of crooked scammers. Don’t waste your hard earned money with this people. You are going to lose it. I hope this review helps other hardworking individuals who only wants to support their families or have an emergency. Please don’t use this Company. You are going to regret it

Terrible experience with this company...STAY AWAY. I tried to send emergency funds to a friend in a foreign country as a cash pickup. MoneyGram approved the transaction & debit my bank account. Later that day, they rejected the transfer and cancelled my account. My funds were not credited back to my bank account and are supposedly in limbo and won't be returned for up to 10 days. I have no way to track it as my MoneyGram account was closed and my complaints to the company have gone unanswered. This is fraudulent behavior on their part.

Tried to send cash in Canada via Canada Post, seems they don't allow cash pickup, even though MoneyGram site says they do. Totally useless service. Contacted support, they will not refund fees or money, receiver has to go to a bank to get funds - what??

I sent my 72 year old sister money for her 72nd birthday today. I have sent money to her once before, using MoneyGram. I received the confirmation email that the money was ready for pickup and she took her ID and the Reference Number to the Walmart Moneygram location and they said it wasn't available. Almost impossible to reach a live human to discuss, but I finally got someone on the MoneyGram website chat. He took forever and then said he had released the money. So my elderly sister drove all the way back to Walmart, only to be met with the same thing.

God forbid you ever really need to send money with MoneyGram. Thankfully, there are better ways to send money that actually work and don't wear you out by giving you error messages that don't apply to your situation. Tech support was difficult to understand, they couldn't understand plain English without repeating myself multiple times, and were useless, in the end. Moneygram simply said they were refusing to ever fix the problem, and that I should use a different service. This implies that Moneygram provided a service. They didn't.

I have been using MoneyGram for couple years now And then all of a sudden I got blocked From their service. I need to use moneygram to send money to my parents and my kids and it's the closest to moneygram they live. I think this is very horrible for moneygram to block someone who shouldn't help their family. I think it's right. I'll call customer service more than 5 times and they keep giving us lame excuse. I wish everybody should stop using moneygram.

Updated on 09/20/2022: I am very upset because not only that are not giving an explanation why they cancel my account. Now they are blocking me from other companies that are associated with them. I opened an account with Remitly and they cancel and close my account permanently too. I am not a person who are involved in any problems in my life. I want to know the reason why?. At least give an explanation to take care this mistake. If I have to do an legal action to take care this issues. Please I am asking for your help.

Wife has sent money to our checking acct via a Moneygram. Today is the third transaction. We are both on the account. The first time took 4 days. I chatted online and was told to call support which was useless. Finally I was told she had to call because she was the sender. The second time 1 day and she had to call to verify she sent it. Today she called and was told that the recipient had to call and verify even though their online "self help" says the recipient doesn't have to do anything. So far I have chatted online with 2 useless reps and made two useless phone calls to reach no one and sent two emails with no response. Tech support rivals AT&T and US Congress.

Paid for the fast send option to send money to my boyfriend for an emergency within 10 mins and tells me that it will take 2 bus. days to get the money and will not refund my money for fast send fee. Called and said I needed to verify info.

What a bad experience... After being promised to send money after 10 mins to Colombia...it's been now more than 10 days and still waiting.... Customer service not much help either... Please do yourself a favor and find somebody else to send money abroad if you need the money soon....

I am the money sender, and my receiver is still waiting for a week now. I have been unable to receive my reference number for 4 days now. I used the account charge option, and my account cleared several days ago. I do not see absolutely any reason for the delay, yet they are still not releasing the funds. It looks like my funds are frozen and in nowhere. This is so disappointing and unfortunate. This was the last time I used this company. They already gave me a hard time in the past.

I sent some money to someone from the Philippines, and I received an email that the money was sent and is ready to be picked up by the recipient. I sent all the info to the recipient and after a few hours MoneyGram suspended my account, citing "MoneyGram’s review of your profile and associated activity has identified it as being at high risk of fraud, scams, or other associated activity which may include a violation of MoneyGram’s Terms and Conditions". I don't know what kind of fraud and scam can be sending about 91$ to a friend from Philippines. And I have a job where I earn the money. I contacted the customer support but I haven't received any answer from them. Now I'm waiting to get my money back.

My close friend from the USA sent me $300 for my birthday! I have not been able to receive my money transfer for a week now, MoneyGram, decided to ruin my holiday, they do not give me my money back! I am a citizen of Ukraine, now I have to live in Peru, because of the war in Ukraine. There is a difficulty with communication, in Peru they rarely speak English, those who support money gram in Peru speak English very poorly. I called, they asked me a lot of questions about my personal life and the person who sent me the money order. Do you think it's normal to delve into "someone else's dirty shorts"??? Those support promised to transport me within 2 days, no call. They don't answer my email. They can look across the entire customer base that this person has been sending me money orders for eight years. In Ukraine they never asked me personal questions. Terrible service, I hate it!

Someone was able to pick up my money without an ID only with reference number from the paper I got, they have a lot of security issues in UK, how can you let someone pick up some money without ID CARD?? This is insane. They are the worst company and I am going to sue them for my money.

I was sending money through Western Union but recently I have tried Moneygram, which work with Alrajhi bank. My experience is very bad when any issue in transaction. No response to multiple emails & call.

MoneyGram is by far the cheapest service to use if you're sending money outside the U.S. I frequently send money to a friend in Honduras. Whether I send $20 or $1,700 the rate is only $1.99. I will always use and recommend Moneygram for this service!!!