MoneyGram Reviews

Almost everytime I am receiving money it is on hold. The most recent time my MoneyGram was refunded back to the sender. I have rarely experienced smooth service with MoneyGram. I do not recommend. Will be using western union moving forward.

Do not use this business under any circumstances. They have no customer support online or on the phone. And most of their locations are in a CVS where the employees are incapable of fulfilling the transaction, especially if it's over $500. We went to four of them and not one CVS could complete the transaction. This company should be investigated by the Department of Justice.

I sent money to the Czech Republic. Made a cancellation. The money has left my account and no one wants to return it. I do not recommend using MoneyGram to transfer money. No one will return anything to you. My account was blocked and no one says anything or responds. Worst company to transfer money.

Zero stars if I could. Terrible service terrible staff that lie. Western Union 10 minutes. Moneygram 136,800 minutes and still waiting to get my money. 95 days 2,280 hours 136,800 minutes. No money. Liars. But they are making interest on all our money. Crooks. Liars.

This is the worst money transfer service you can find. They simply take your money and after that neither the sender nor you can receive it for 10 days. They say that they sent the money instantly in a few minutes, but the recipient cannot receive it even after a day. If you cancel a payment, the money will not be returned within a few minutes. It takes 10 days! Also, do not send money to Turkey. You definitely won't get them there!

I have been trying to collect cash that was sent to me via MoneyGram for two days and at both CVS stores was told they don't have cash. How is this possible. Moneygram needs to do better. I went around 5pm the first day and then 8:30 the next morning and have yet to receive the cash. Very frustrating.

I attempted to send money via MoneyGram and was waiting for the notification to validate the transaction. To my surprise, I did not receive any alert and MoneyGram blocked my account. After contacting customer service, I learned that my account has been permanently blocked due to a false fraud alert. I find this situation unfair and frustrating. Fortunately, I now use Western Union and have never had any issues with their services.

I tried to send money to Egypt, Money Gram had confuse the name, the recipient could not collect the money. I called the customer service which behaved like a robot, she told me that she amended the name, ok would you send me the corrected name receipt, no I can not, I have to transfer to a specialist, sorry there is technical difficulty to transfer you. I asked for a supervisor, she said it is not easy to transfer you then she hang up on me. The day after they transferred me to the person who can amend the name, after a long hold I had to explain the issue.

This is the worst experience I have had with a money transfer transaction and in my opinion, there was a racial bias there also. I have been using money gram to send money t for 4 months now to contractors who are renovating my house in North Carolina. I noticed that when I send money to the ** contractor there is no issue but today I sent to a ** contractor with dreadlocks and I was told he looked shady and so my transaction was cancelled even though I spoke to an agent and confirmed that the transaction was legit and answered all their questions even his birthday.

Moneygram approved a transaction with money coming from my debit card and going to India (this was after having to take pictures of my license and my profile). They cancelled the transaction minutes later but did NOT return my money, and my cousin was already on the way to pick up the money that has been stolen. DO NOT USE! Try Western Union. I don’t know how to get my money back- it is too small an amount to sue over and if I do they will mysteriously refund the money before court- but I want them to give explanations and pay for keeping my money.

If I could give less than 1 star I would do. I am trying to send 800 euro to Italy. 1) After the first time we sent the money the receiver couldn't get the money, The Canada post agent called Money gram but no explanation. They reimbursed me the money. 2) The second time Canada post made mistake Instead to send 800 euro they sent 775 euro. I checked the receipt and I saw was wrong. They reimbursed again. 3) The third time looks like was perfect but was not because when the receiver went to pick up the money the agent in Italy noticed that on the receiver ID Was Patrizia Teresa ** but on the notice they sent in Italy was Patrizia ** without the middle name, so they didn't released the money.

MoneyGram is a total waste. Go to USPS. I bought one to use for a court fee and was told to get a USPS one. Went back to CVS and was told no refunds (it is not filled out). My bank is out of town and they are not able to be mobile deposited. So if you want a refund they charge for that on top of the cost of the money order or direct you to a check cashing joint which is also a FEE. These double-charging swindler companies are just part of the reason capitalism sucks. I won’t upload the receipt because that would give the ability for someone to cash it sorry.

I have lost ALL confidence in using MoneyGram! I sent some money internationally to my lawyer over a week ago. i was told by moneygram it would take 1-4 days before my lawyer would be able to retrieve it from his bank account, since I chose the option to deposit it into his account. It has been 9 days since I sent the funds and my money is literally in limbo. Moneygram "claims" they sent it, my lawyer's bank claim they don't have it... An investigation is supposedly in place that can take 30-90 days to resolve my situation. How is this right?

The weirdest customer service ever, they take your information (full name, DOB, email address, photo ID, bank account info... etc) to verify that it's you. And after that you get banned from using the service for not remembering who did you transfer the money to four month ago, come on guys!!! This is insane!!!

If you are considering using MoneyGram for your money transfer needs, I implore you to reconsider. My experience with MoneyGram has been nothing short of a nightmare, and I would not wish this ordeal on my worst enemy. My experience with MoneyGram has been an unmitigated disaster. From horrendous customer service to hidden fees, security issues, delays, and a terrible user interface, every aspect of their service is severely lacking. I strongly advise anyone considering MoneyGram to look elsewhere for their money transfer needs. Save yourself the headache and choose a more reliable and customer-friendly service.

Poorest service, no customer support, I have send amount from Qatar to Pakistan since after 48 hours. Transaction is in transit, No customer service, no helpline, they never reply from messenger insta or emails, do not trust MoneyGram for emergency needs, they are getting fake reviews over the internet.

This app is not the way to send money. Stupid app. It show the status ready to pick up but it’s in pending state and when you call them it’ll take forever to talk to an agent to talk with you, not good way to send money.

Fraudulent company. Sent money to my aunt in Ghana, she went to get the money and she was told to go home and get a new ID after signing and filling paperwork. She called me to call them and once I called them they informed me money was picked up though it was not. Moneygram is a fraud.

Should I ever need to pay anyone, including a bill, I will never use Moneygram again. The process was, from the outset very clumsy; you go to a machine first filling out information, only then can you go to the agent and pay your money. I did this one week ago yesterday and the money never arrived to it’s destination! The only way to find out about the status of the transaction when the receiver told me the money hadn’t arrived was to call money gram and get transferred to a help desk.

The sender sent me the screenshot that it was deposited in my account on April 25 but on my screen, "This transaction was completed in-store and certain functionality is unavailable online" so I emailed customer service on April 26, I received a response saying" MoneyGram does not feel comfortable wiring the funds and company decided to return this transaction to the sender." I responded, "If I said something that hurts your feeling I am sorry, let's work it out." I waited enough and my sender drove 40 mins to send that money, I don't wanna waste her time driving to go get back the money, but Money Gram refuses, and escalated the dispute holding the money, refused to release and asked me to call the sender to get the many back. I'm sorry if your feeling is sore, but don't let your feeling run your business, don't waste everybody's time. Release the money so we can move on, I will write a review of our interaction for future customers' reference.

My sender is from US. I am from Canada. I went to pick up in post office but they decline due to my ID is in my phone. They need physical ID, I download their app and chat with the robot if they can transfer it in my account, they said no, because the mode of transmission is pick up, so I called my sender to go withdraw and deposit it in my account, so that's what she did. She deposited in my account via MoneyGram and once it was deposited the money should be available, I checked online. It say "The money is in the store. Certain functionality to process the transaction is not available." It is 3 days past. I haven't received the fund yet. What functionality is holding my fund, why the fund is on hold.

The Money Gram on Brunswick Avenue inside Shopper's Fair have the worst customer service ever. The women in the booths behave as if you are bothering them and in my opinion if that's your attitude, leave the job and give it to someone more appreciative because that is not the way to treat people whose money will ensure that business will stay afloat for your benefit. Their attitude and difficulty is the most disgusting character observation. I urge Money Gram to review these women before they actually sabotage business for them.

I had opted to use MoneyGram to send a significant amount of money to a family member overseas, trusting in the brand's global reputation and purported reliability I expected a smooth transaction. Unfortunately, what transpired was far from it, leading me to caution others about the potential pitfalls of using their service.

Moneygram is the worst, recently they suspected my account because I questioned their verification process allow me to explain; they were asking very personal questions, which raised some concerns for me about their transparency and reliability of their verification processing and Instead of addressing my concerns in a helpful and informative manner, the customer support team's response seemed reactive and dismissive. This lack of professionalism and transparency is concerning, especially when dealing with sensitive financial matters.

The worst company I ever seen. Used this company to send money a couple times and all of having a problem. Don’t waste your time with them. And they have a very bad customer service. They waste your time on a mistake that they do.

Cancelled my 2 transactions to a friend in Mexico for no reason. When I asked them, they first hung up on me. Then the next person told me it was "for security reasons" they could not tell me. Then his supervisor read the exact same script the 2nd guy used. When I filed a complaint with MoneyGram corporate, I was told "Upon review, it appears that your concern about the transactions with the reference number of ** and ** that was canceled without an explanation has already been addressed by one of our representative." This level of incompetence is astounding. I can assure you I will never use Moneygram again.

I seriously DO NOT RECOMMEND SCE. I filed a complaint due to SCE’s negligence. I had a copy of the email where they confirmed the transfer of service. They messed up and didn’t do it. Now my CASE #: ** isn’t being worked on. I have been lied to continuously about it being escalated. When I get someone on the phone (nearly impossible) they say there is no one above to talk to. I am getting charged an extra $135/month by my apartment complex for “vacancy fees” due to their negligence, and they don’t care. Wish I had ANY other option to use.

Please do not send money through MoneyGram. They are scammers and thieves. I sent 450 dollars to my Dad in Ghana 3 months ago and he never received it. Their resolution is money was deposited. Nothing good to offer. Poor service.

“We're sorry, but we can't process your transfer online or by phone. Please visit one of our locations to send it in person.” I received no explanation why I could not send the money. Do not waste your time, there are better alternatives!

Took over 10 days of chasing my funds around to find out it was "being held" and required further WORK to be "VERIFIED"... sounds like a scam to me. The receiver never received his money and I can't confirm I'm getting my $ back either - STAY AWAY FROM THIS P_S. COMPANY!

Please avoid using MoneyGram if you have any respect for yourself. I created an account to send money to a family member overseas to help build a house for them. After entering in all of my information, I was told that they were unable to complete my transaction and I had to call them. After waiting for over 10 minutes for an agent, I was put on hold almost immediately and then told that they were "not comfortable with my profile" and I could never complete an online transaction with them again. Absolutely ridiculous experience, please don't use this service.

Hello: l made a transaction on MoneyGram International Online service (today), on February 5th, 2024. The company decided to decline my payment. So, l could not get the payment to my friend who needed it. Then, the company decided to suspend my account until they could verify my account. l was told that someone would get back to me within "two hours". Didn't hear anything, called MoneyGram back. Was told my account was closed because they could not verify my account even with the correct information. This was unfair and may be discriminatory practices.

A payment for over $800 was submitted thru Moneygram. Utility company has never received payment. We made several attempts to deal with Moneygram. No luck money is lost, responses are always we're researching it, it's been over 3 months. Our next step is a lawyer.

Moneygram I will NEVER USE YOUR SERVICE AGAIN! I paid for an express payment that got there 4 days later. Asked for a refund and explanation. Told that department would contact me! Go straight to you know where!

Moneygram and its employees are bunch of scammers and thieves. I used their mobile money transfer on 12/15/23 to send money back home. Up still now the recipient haven't received the money. They keep saying they are interesting. Interesting 125.00 USD that I sent back home, they told me to tell the receiver to contact them he did and he didn't get the money. I am asking them to refund my money and they refused and it's not letting me cancel on the application that I used to send the money.

I sent money to family member internationally (to Lebanon) through Moneygram.com, but the receiver was not able to pick up the money because Moneygram system was not able to identify the "Reference Number" at the moneygram destination in Lebanon. I had to cancel the transfer, and send with another provider, yet Moneygram refused to refund me the $4.99 fee, FOR A SERVICE THAT THAT FAILED DUE TO THEIR FAULT, even though I was a loyal client. Don't use Moneygram anymore.

The recipient was unable to collect the money, and I have yet to receive it. The live chat insists it's reflected in the system that the recipient received the funds, which is not accurate. It has been one month, and I am still awaiting resolution. Overall, your service has been unsatisfactory.

I WAS CHARGED A 4.99 Transfer fee for a transfer I had to cancel because MoneyGram sent it for USA availability to receive. 2 times. One of the 2 I canceled I received my 4.99 transfer fee the other I did not. AND I did call... 3 times. Every time I was told I was going to receive my refund in 3 -10days (or something like that ...in 10days). I have received nothing. How much time should I wait for 4.99. ... Basically beg as I am well past the 10 days.

This is the worst customer service that I ever had in my life, this company should be banned! I sent money to my parents in another country, my mom went to pick it up. Even with her right ID, they told her she can’t get the money, I had to call MoneyGram for further explanation, they told me that I need to stop sending money to that person, knowing that she's my mom! After I asked them 10 times what's the reason my mom can’t get the money they quote "We don’t know", how come come you don’t know if you are the one that cancelled the money transfer, I asked to speak with a supervisor. They refused to point a supervisor for me! I asked for a complaint form. They refused too!

Today in CANADA Post I tried to cash out my money process to go to my signature and before adding my email computer froze. After restarting the computer shows my money collected. MoneyGram gave me the case number and said I should wait for 2 to 3-week processes, please don’t use the MoneyGram at all.

Agent did not provide receipt, refused to give me cash, insisted on etransfer then did not provide a new reference number to accept the e-transfer so the e-transfer cancelled. I called MoneyGram immediately and now they say I have to wait ten business days before I can receive my money via another etransfer. Wtf. Really?

When everything goes well it's fine but god help you if you encounter a problem with a transfer then you will encounter just how cut-rate and incompetent this company is. Trust me "customer service" does not exist with this company. Just be prepared to say goodbye to your money with this fly-by-night outfit if there is any issue. They will not even attempt to correct the issue.

If you want to send money without stressing, this is not the right app, if you send money with them be prepared for long calls where they will tell you that they solved the problem and it is not true. Whether through the app's chat or by call, they are unable to resolve the problem. The worst thing is that they tell you that it has been resolved and when the recipient goes to collect it they tell him that it is not available. I'm not talking about a single occasion, this happened to me countless times. It is the worst experience I have had in terms of customer service.

Updated on 10/04/2023: On 9/25/23 I canceled a transaction $100.00. Then on 928/23 at 1:12 am MoneyGram took $100.00 from my account. Then at 1:17 am 9/28/23 MoneyGram took $102.99 from my account. I have not been able to get a answer to why this happened. I have not received any of my money back. I have called every day to get help to get my money back. I will not use them again ever.

I do not send money often but every now and then I do. I set up an online account with MoneyGram to send funds. The transaction was declined and moneygram stated my account was under review and would not be available for a week. I can not send online, the phone, or in-store. Not sure how others work in this arena but 99% of the time when people are sending money via this type of service the receiver needs the funds immediately not a week later. I do not understand stupidity, but I know I will never attempt to utilize moneygram again in life.

Would be no stars but have to give stars :( I was paying a utility bill through them today(09/14/2023). The payment was sent however MoneyGram "cancelled" the transactions. I went back to where I got the money gram from and after I spoke with the rep that processed the MoneyGram, they provided me with the phone # to contact MoneyGram. I called them and they provided me with a ref# for the credit on a payment that messed up/cancelled on. When back to the location that I got the originally MoneyGram from and then was informed they could not issue me the credit with out photo ID (this all occurred within like 45 mins). The rep advised me that Moneygram should be able to transfer the credit to someone in my home that has photo ID.

I thought I would save time using their online experience. What a joke. Appears their security or poor programing on, Edge, Chrome or Firefox all stall or won't let you log in after you get your account. It just freezes and the wheel spins. Worse tech support via the App, will log you out while you are chatting causing you to re log in and wait, filling out forms and answering questions multiple times to get to a live person. Then the live person will blame everything on you, i.e. try other phones, computers browsers but all have the same problem which points to Money Gram.

To those who will read this review: IF I COULD GIVE 0 STARS I WOULD! I bought a money order on 7/14/23 and mailed it out to Progressive in Carol Stream IL that same day (mind you I reside in Kenosha WI). After 2 weeks of my money order remaining uncashed and reaching out to representatives, they were not able to track the money order and it was still not received. Even progressive had not seen nor processed the money order and had no way to track it. The money order was for $119.00. I requested a replacement 7/29 and they submitted and approved the request 7/31. I was told a replacement would be sent within 2 business days "provided my money order remained uncashed" It was cashed by progressive and applied to my account.

I sent some money to Pakistan to save my relative's life who had to undergo surgery but MoneyGram did not release the money to the receiver even after verifying their ID. So I requested a cancellation and since past 1 week they are telling me to wait for my own money to come back in my account. They need receiver's confirmation. I dont understand that ??? If I need my own money back, why do I need receiver's confirmation. The customer service is super non helpful and keep on advising me to wait as if we are waiting for my relative to die?? I pleaded them t take fast action but all in vain!!! I am very unhappy and upset with all this and highly advise against using them.

This is not safe to transfer money with the MoneyGram because they don't refund the funds once the transaction is completed. Meaning, if I paid for the service with MoneyGram and the service was not completed, I cannot get a refund. When my bank can handle refund much better and safer way without the transfer fee.

I’m sending money to my friend and suddenly they suspended my account permanently and saying, “MoneyGram’s review of your profile and associated activity has identified it as being at high risk of fraud, scams, or other associated activity which may include a violation of MoneyGram’s Terms and Conditions". Nothing make sense to me. I know I didn’t do anything associated with those stuff. So I called and the agent I spoke with, he’s just saying it’s privacy reason and they can’t disclose anything. Now I got more worried and about to hire a lawyer to investigate if someone is using my identity, good thing I went for this review and saw a lot of people experienced and accused of Fraud and scammed. I think that’s the only reason they say to people when they themselves is a total scam. I’m so frustrated!!!

Totally Useless service! I will Not use their service again! They say 15 minutes but it's been 4 days my transfered money is still not received by my family because of the useless, unnecessary drama of MoneyGram. No other service has given us such issues and delays! These people are acting over smart which is not required! We have many easier, faster ways of sending money!

Less than $50 was sent to my family members in Sierra Leone to get some food items as the national election is in 2 days. However, MoneyGram cancelled the transaction saying after investigation my aunt can not receive the money and that’s all they can say. Meanwhile, this is the 2nd time she would have ever received money from MoneyGram. What’s really annoying is the fact that they will not even tell you why she can’t receive a small amount like that. Now I have to wait for 10 business days to receive the money back but they took the funds in seconds. Personally I will never use them again for anything.

Today I sent $1,500.00 to my wife. I thought they would not be any problems. Boy was I wrong!! When she went to retrieve the money she was told that there was a problem. She called me and I provided the 8 digit reference number and texted photo of the receipt. They still treated her like a criminal. I got so frustrated and I called Money Gram toll free number. You won't believe the numerous questions I was asked. Who was I sending it to? What is their relationship to me? What is the last four digits of my driver's license?

I purchased 2 money orders and mailed them both to pay a fine back in June 2022. Just found out the money orders were never received. I check and neither had been cashed. I went to request a refund/reissuance of the money orders, but the fees to replace cost 184.763% more than what the cost of the original money order. Original cost $0.99 cost to replace $25.00. This I consider Highway Robbery.

I’ve been using the company to send money from US to my family and all of a sudden I cannot use it anymore because they suspended my account and they never provide the reason why. The only people I send money to was my family back in the island. No transparency and inconvenient.

I sent Money to my cousin and she never receive it. I keep calling MoneyGram and they keep saying they are investigating. I have seen other people say they never got their money. Now am scared I will never get my money. At this point I have to get a lawyer because they are not about to take my money.

On February 7 I send $560 dollars to a family member in Nicaragua. Moneygram cancelled this transaction, Reference No. **. They said by phone that I was going to be refund in 10 business day. To this moment I have not received the refund and they keep telling that the refund was made and to call my bank. I called my bank and they said there is no pending credits on my account. I submitted a complaint to them and they said it make take 90 days.

I sent a money from USA to turkey on December 17, after one week my brother in low told me he didn’t receive the money when I went to the branch to see where is the money, they said the money is received!!! Then I called the MoneyGram to make complaint or to provide me with any information, they said they will do investigation and it may take 90 DAYS , they didn’t give me any information about which branch the money received or anything. I waited 90 days I found an email said the money is received with no documents or evidence. They not even give me what branch the money received!! l lost the money and very bad system to handle the problem.

This company means well but your customer service reps are beyond me! I received money using etransfer method. Been calling for days giving the same email and no one can tell me where the money went. I was given a code to receive the money. Haven’t gotten any email with the link and the rep was laughing when I asked to speak to his supervisor. Horrible customer service. Western Union is better, fast and efficient. I wish I had an option to give 0 stars.

I tried to send money to my brother who needs it urgently. I received an email that the transaction was cancelled. However, MoneyGram said it would take 10 business days for the money to be refunded to me. It took them minutes to withdraw the money from my account but they want to take 10 business days to refund it. That is not acceptable. I called MoneyGram and they said the money is with a third-party. I would never use unless the recipient doesn't need the money urgently so that if anything goes wrong with the transaction, the recipient would not be stranded.

I used MoneyGram for the first time to transfer money to my wife’s family in Ukraine. After setting up an account and providing all required information, 5 business days passed and the money was still not available to our family. No communication from MoneyGram about any problem. I called customer service and was assured that the money had been transferred and would be available for pickup on the fifth business day. When that day passed, our family was told there was a hold on the funds from MoneyGram. I finally spoke to a customer service person who told me that Ukraine was considered a high risk country and I would need to provide additional detailed information about the recipient and the reason for the transfer, the same information I provided to the previous representative. I was told, after this interrogation that the money would be released immediately.

Been sending the same amount to the same person in Pakistan for more than 6 years. Closed my online account and now requires me to go to the store to do the transaction. Won't tell me why, won't elevate, and basically silent on the whole thing. Nice way to treat an older gentleman with horrible knees. Wish there was another option. If I find one, they won't get another penny.

I started an account online to send money to my fiancé down in Brazil. After putting in all the right information the service not only declined to send the money, but also closed my profile. Called their customer service, and the worthless twit on the line didn't only not resolve the issue, but also refused to elaborate why the problem even happened in the first place. What a way to treat a new customer.

I created an account with MoneyGram in May 2020 to help my parents who live in the Dominican Republic and I also sent money to friends and other relatives. On December 20, 2022, I sent $350.00 dollars to my parents for their Christmas dinner and for their medicines. On that occasion I chose the option of having them delivered to his residence. My parents never received the money. I contacted moneygram on 12/23/2022 and the representative told me that they were going to open an investigation and they would let me know by email the result of it.

I sent 4000$ to my mom in Honduras, this money was destined for her Cancer treatment, it was a direct deposit to her local bank, it after 4 days of waiting the money never made it to her account. I am extremely disappointed, I talked to the MoneyGram rep and they said it will take up to 3 months to complete the “investigation” on why the money didn’t make it. I’m like cancer will not wait my mom that long, and now my mom’s health is jeopardy due to their incompetence. I don’t what to do, since that was all I have and now I’m so frustrated because now I don’t know how to pay for my mom’s cancer treatment.

MoneyGram is garbage. They declined my transaction and refused to tell me why. How can I fix the issue if I don’t know what it is. They certainly wasn’t going to fix it. There are much better apps than MoneyGram. You just have to search for them. Western Union is much better. MoneyGram is garbage. (Much overrated.)

They approved the transaction and then my family couldn’t pick up the money because they did not let him. I called them four times and they keep telling me that the receiver had to call them for security reason and finally they put the transaction on hold for two days and they didn’t want to return muy money back, definitely MoneyGram has a terrible service and they are a scam.

If you want to send money to a relative do yourself a favor and never use MoneyGram. They’re the biggest thieves and scammers. They will never give the recipient your own money or ever give you a refund. You call customer service and they come up with every excuse in the book and ask to verify your identity countless times. It’s been a couple of months and never got my money back. I lost 5000 to this scammers and they don’t take any responsibility. Worst most unreliable company on the planet. A bunch of crooked scammers. Don’t waste your hard earned money with this people. You are going to lose it. I hope this review helps other hardworking individuals who only wants to support their families or have an emergency. Please don’t use this Company. You are going to regret it

Terrible experience with this company...STAY AWAY. I tried to send emergency funds to a friend in a foreign country as a cash pickup. MoneyGram approved the transaction & debit my bank account. Later that day, they rejected the transfer and cancelled my account. My funds were not credited back to my bank account and are supposedly in limbo and won't be returned for up to 10 days. I have no way to track it as my MoneyGram account was closed and my complaints to the company have gone unanswered. This is fraudulent behavior on their part.

Tried to send cash in Canada via Canada Post, seems they don't allow cash pickup, even though MoneyGram site says they do. Totally useless service. Contacted support, they will not refund fees or money, receiver has to go to a bank to get funds - what??

I sent my 72 year old sister money for her 72nd birthday today. I have sent money to her once before, using MoneyGram. I received the confirmation email that the money was ready for pickup and she took her ID and the Reference Number to the Walmart Moneygram location and they said it wasn't available. Almost impossible to reach a live human to discuss, but I finally got someone on the MoneyGram website chat. He took forever and then said he had released the money. So my elderly sister drove all the way back to Walmart, only to be met with the same thing.

God forbid you ever really need to send money with MoneyGram. Thankfully, there are better ways to send money that actually work and don't wear you out by giving you error messages that don't apply to your situation. Tech support was difficult to understand, they couldn't understand plain English without repeating myself multiple times, and were useless, in the end. Moneygram simply said they were refusing to ever fix the problem, and that I should use a different service. This implies that Moneygram provided a service. They didn't.

I have been using MoneyGram for couple years now And then all of a sudden I got blocked From their service. I need to use moneygram to send money to my parents and my kids and it's the closest to moneygram they live. I think this is very horrible for moneygram to block someone who shouldn't help their family. I think it's right. I'll call customer service more than 5 times and they keep giving us lame excuse. I wish everybody should stop using moneygram.

Updated on 09/20/2022: I am very upset because not only that are not giving an explanation why they cancel my account. Now they are blocking me from other companies that are associated with them. I opened an account with Remitly and they cancel and close my account permanently too. I am not a person who are involved in any problems in my life. I want to know the reason why?. At least give an explanation to take care this mistake. If I have to do an legal action to take care this issues. Please I am asking for your help.

Wife has sent money to our checking acct via a Moneygram. Today is the third transaction. We are both on the account. The first time took 4 days. I chatted online and was told to call support which was useless. Finally I was told she had to call because she was the sender. The second time 1 day and she had to call to verify she sent it. Today she called and was told that the recipient had to call and verify even though their online "self help" says the recipient doesn't have to do anything. So far I have chatted online with 2 useless reps and made two useless phone calls to reach no one and sent two emails with no response. Tech support rivals AT&T and US Congress.

Paid for the fast send option to send money to my boyfriend for an emergency within 10 mins and tells me that it will take 2 bus. days to get the money and will not refund my money for fast send fee. Called and said I needed to verify info.

What a bad experience... After being promised to send money after 10 mins to Colombia...it's been now more than 10 days and still waiting.... Customer service not much help either... Please do yourself a favor and find somebody else to send money abroad if you need the money soon....

I am the money sender, and my receiver is still waiting for a week now. I have been unable to receive my reference number for 4 days now. I used the account charge option, and my account cleared several days ago. I do not see absolutely any reason for the delay, yet they are still not releasing the funds. It looks like my funds are frozen and in nowhere. This is so disappointing and unfortunate. This was the last time I used this company. They already gave me a hard time in the past.

I sent some money to someone from the Philippines, and I received an email that the money was sent and is ready to be picked up by the recipient. I sent all the info to the recipient and after a few hours MoneyGram suspended my account, citing "MoneyGram’s review of your profile and associated activity has identified it as being at high risk of fraud, scams, or other associated activity which may include a violation of MoneyGram’s Terms and Conditions". I don't know what kind of fraud and scam can be sending about 91$ to a friend from Philippines. And I have a job where I earn the money. I contacted the customer support but I haven't received any answer from them. Now I'm waiting to get my money back.

My close friend from the USA sent me $300 for my birthday! I have not been able to receive my money transfer for a week now, MoneyGram, decided to ruin my holiday, they do not give me my money back! I am a citizen of Ukraine, now I have to live in Peru, because of the war in Ukraine. There is a difficulty with communication, in Peru they rarely speak English, those who support money gram in Peru speak English very poorly. I called, they asked me a lot of questions about my personal life and the person who sent me the money order. Do you think it's normal to delve into "someone else's dirty shorts"??? Those support promised to transport me within 2 days, no call. They don't answer my email. They can look across the entire customer base that this person has been sending me money orders for eight years. In Ukraine they never asked me personal questions. Terrible service, I hate it!

Someone was able to pick up my money without an ID only with reference number from the paper I got, they have a lot of security issues in UK, how can you let someone pick up some money without ID CARD?? This is insane. They are the worst company and I am going to sue them for my money.

I was sending money through Western Union but recently I have tried Moneygram, which work with Alrajhi bank. My experience is very bad when any issue in transaction. No response to multiple emails & call.

MoneyGram is by far the cheapest service to use if you're sending money outside the U.S. I frequently send money to a friend in Honduras. Whether I send $20 or $1,700 the rate is only $1.99. I will always use and recommend Moneygram for this service!!!

I am really surprised having to write this since I have used the MoneyGram service in the past and it was great!. I don't know what has happened to this company but the last time I used them on July 2d, 2022, I found the mobile app very slow, glitchy and confusing. Their main page won't load on my laptop anymore. I was able to get the Western Union page up on the laptop without a problem. I then wanted to send money on the MoneyGram mobile app to somebody in Texas, but it turned out to be a disaster because of confusing instructions and no easy access to my previous transaction histories, receivers and cards on file. A total disaster.

I sent a transfer on the 21st of June. It is now the July 1st. 10 Days later and It is still in transit. I could have mailed a check or money order faster. They are explaining that the money will reach the bank on July 7th. MoneyGram is a Joke. Don't use it. What is the point of using the service if it is going to take 17 days. I could take a bus and deliver it in person faster. I could ride my bike and deliver it faster... It should be called MoneySlow or Money Joke not MoneyGram.

Updated on 07/16/2022: I published a negative review about MoneyGram because I had to spend more than one-hour sending money online to a different country, to help a Ukrainian refugee. After MoneyGram learned about my negative review, they canceled my transaction. They probably forget that freedom of speech and freedom of expression has been recognized as human rights.

I would like to say that they denied me service to send to my current wife money and treated her like a scammer when she was not. I am not sure why they did this and when I called customer support they would not explain their reasoning. I have been to the Philippines and we have been together for over 4 years so I say to MoneyGram, thank you for denying the service, you have saved me a lot of money by your actions. I would recommend to anyone to get a Wells Fargo account if you are in America and there are multiple banks that you can transfer money to the Philippines for only $4.00 per transaction and that is way less than what MoneyGram charges. This company is not worth dealing with and thank God for Wells Fargo and BDO Bank.

Very disappointed in this company. They take your money and promise to send you money but each time you send money they want more. I gave them $1000 and haven’t received any money from them. They lie end

No communication at all with the clients. I sent a transfer within USA and was under investigation, I understand that every company has their own rules, but please you have to tell your customer what is the issue or the documents they need to send. I sent my transfer on May 9th and just today was released and I had to call every day so they can inform me what they need. The company has all your information, email, phone number and still they didn't write a single word. I will never use again MoneyGram and I won't recommend to anybody. Thank you.

I sent money to my family in Turkey in May and my recipient still did not get it. Today is 9th of June and MoneyGram cannot tell me where the money is. When I called them, all they told me, "Wait and we will investigate." They are the worst company to work with. Never use them if you want to send money abroad.

I have been using MoneyGram for the past year and never had a major problem until today when I called to ask to stop a transfer I made by mistake and within hours I asked them to stop and they said that the receiver already got it which was untruth. It was on a Sunday, the money was still pending on my account. Long history short the customer representative started talking over me, screaming, asking me if I knew the person I was sending my money to. Of course I knew the person and told them that all I needed was the reverse the transaction. Instead they suspended my account without my knowledge, I'm no longer able to look what happened to my money. Whether they kept it or was sent I will never know since I can't no longer log in.

Service is Terrible for online transactions. Waited for an hour to speak to the representative and ended up with no answer. When ask questions they keep repeating the same thing and blocked my account. Do not recommend this site.

I use MoneyGram over three years, sending family support money to my sister as monthly base, everytime less than 1000 CAD, because MoneyGram told me every transaction amount limit is 1000CAD, I have to accept two transaction if the amount over 1000CAD, today I send 1700CAD, the agent made 2 transaction for me and also charge 2 service fee...it's ok I took it, however, they only release one transaction to the receiver and hold one for no reason. Called CS, poor and broken English, said I have to go to see the agent next day to show more identification and continue verify it is me, it's totally a joke, I have showed 2 piece of my photo ID and the agent finished the 2transaction, I have got the 8 digit pickup code, why bother people personally show the face again the next day... Ridiculous!!! I will stop deal with MoneyGram for sure.

Tried to send money to mother in law in Ukraine. The money didn't come and was blocked. Several times I called to service. They asked me that receiver need to call to center and to answer questions (in English!). I explained she's old woman, they said - "We have a translator." She called... They answered and spoke English... No translator... no Help... Nothing. I called several times and described the situation and each time a heard a new story. The situation is very simple. They decide to steal money - randomly. Maybe some transfers could be done, but they steal money! Bottom line - they said me I'll not receive money back...

Garbage company with little to no support if something goes wrong. Save yourself some headache and time and find anyone else to send your money with. The Pony Express is probably faster and easier to use. Support can't do anything but tell you to call a phone number for help. Then they give you a phone number with a menu system that gives no option to speak with a person. If you try and cancel they will tell you you can't. Just save your time and charge back with your bank, and never use this worthless company.

I have been customer for 13 years. I always send money to my sister. Is on record. This time I send the money and I make a mistake typing the name. Was an extra A so I requested to be fix. They refuse. Hector the customer service and the supervisor treat me with no manner or courtesy out consideration of my fidelity as a customer. There are so many way and cheap to send money but I choose to stick with them. It is a shame that they let a customer go for bad customer service. Elena **

They should be reported as scam business! I sent some money to my daughter in Turkey but she was never able to receive it over there! Every time she goes to their offices, they say "there is an error." I tried to cancel the transaction online on the app, but it didn't work! It says: "error!" I called them and asked them to cancel it and they said they cannot do that! They have kept my money, neither let my daughter receive it, nor transfer it back to me! I have disputed the transaction through my bank and still waiting! This was my first time I used MoneyGram and would be my last time also using their stupid service!

I made an account online to send some money, and Moneygram security closed it within less than 10 minutes flagged for fraud. Keep in mind at this point that the only information that I entered was my name, phone, address, and email. No bank account information provided. I spoke to two customer service people and they informed me that the decision was not reversible. This makes no sense, because they didn't pull a credit report nor ask for an ID. There was not even an option to create the account in person. Know your client (KYC) is a regular process within the financial industry, but I've never encountered a worse KYC process. Previously Binance had the crown as the worst by taking more than 6 months to verify an account, but even they did better than this. Something tells me they verify your identity through social media accounts instead of someone who is authoritative.

DON'T use this service. This service is total joke. They advertise their product as an instant P2P money transfer service, meaning person to person and money is available immediately. So I sent money to my brother who needed to buy supplies for hist broken tractor, urgently. They blocked the transaction for no reason and I had to call them. They asked all kind of ** questions and at the end they decided to cancel the transaction. They said because of my brother uses his tractor for his farm business, this transaction is considered as business transaction and cannot be processed. What a joke? And they also don't want to refund your money immediately, I was told to wait 3-10 business days. Are you guys serious at all? Total scam, don't use this service.

On 3-3-2022 I had to send money to Nigeria. World Remit had changed their online system so I had to get the money over there fast. I had to create a new account. I just used my new number and it would not let me in. So I started chatting with someone. And what they told me knocked me out in the water. I was banned from ever using the system I ask why they could not give me a reason. I was mad. Because this was my new number. Never used it or anything. Now what I am going to say is how I feel. I am sorry that women are getting scammed.

If you valid your sanity, avoid using this company. I have transferred close to 30K overseas using Moneygram. It clearly states the 96K limits for a period of months, payment was blocked every time, and I would then have to spend about 30+ minutes communicating with an agent to try to find out why it was blocked. I linked my bank account and credit card, and they had all of my personal information, but it was still not good enough. I personally think that they are bias towards the country where the money is being received. I recently attempted to send $300 to someone who will be helping to maintain my property fence and maintenance. It took 3 days to be release because it was tied to my bank account.

Please stay away from this platform! It’s a scam! I tried to wire money online. The transaction has been in process for several days. I tried to cancel it calling their customer service. I had to speak to five different foreign representatives, who spoke broken English, being on hold for an hour, with no further resolution of my request. Wasted time, money snd energy!

I bought two Moneygram money orders from Walmart on January 6, 2022. I mailed them from Texas to Kentucky on the 7th but they have yet to reach their destination in Kentucky. Moneygram's fees of $18.00 for each money order are completely and utterly ridiculous and outrageous! A few dollars to replace, I could live with and think is reasonable. $18.00 for each because of the dollar amounts is theft. The enormous fees are NOT posted in Walmart and very much should be so customers know up front they're going to be charged outrageous fees. I've used this company for two years to pay my water bill. I will not ever use them again for no reason!

I have been a Moneygram customer for years. In this gone December 2021, my account was suddenly block because as they said they are not comfortable with my activities. After years of sending money to the same relatives and friends. I don't know what is fraudulent about me lending a hand to my friends and relative.

I opened MoneyGram and after one transaction they closed my account for nothing and they don't want to open it for nothing. And my cousin told me the same thing, they closed his account for no reason, we tried to call them to ask what we can do to open it, nothing they answered. Very not good service.

I had been using Moneygram for many years & now suddenly they just closed my account for “security reasons”. I was told this after I called because I couldn’t login into my account & when I tried to even reset my password it was saying there was no account associated with my email. The agent told me that all he could tell me was that the security department doesn’t feel comfortable with me using them anymore. I literally have used them to send my rent once a month for the past year & randomly sent some money to family & friends over the past few years when needed which was pretty rare.

I sent money to Canada for my relatives and they are having difficulty getting the money. When they went to claim it, they do not have enough cash so they said that they can wire it to the bank and will receive it in 24 hours and 3 days have passed and no money has been sent to their account. This is my first time using MoneyGram and regret it. This is frustrating and inconvenient for both sender and receiver. I will not recommend it.

Service is terrible. I sent money to another country. My friend could not get money. I was on kgb meeting with agent of Moneygram. My friend already have sent puppy to me. I just try to send money to pay for it. I did not success. God agent say NO. I hope I will receive my money back. Monday I will go to my bank and send it regular way. Never come again to this company. Just from small issue big problem.

I sent my money to my cousin on December 18, 2021. I was told the funds went through and received a confirmation email. Today, my cousin called me advising that the money could not be picked up. I called Moneygram and they told me that the money has been refunded due to suspicious activity of the receiver. I never received an email or call prior to my call to Moneygram. Moneygram is a terrible company. If I had not called, I would have never known the status of my money. Their customer service is not helpful at all. This company should be investigated itself for suspicious activity.

I had been using MoneyGram to send money to my wife with zero problems but MoneyGram changed their system. So I sent $50 just to make sure there wouldn't be a problem, there wasn't, it was received normally. I then sent $500, which disappeared. MoneyGram claims it was received, the bank says it was not, the bank wrote MoneyGram and copied me on the letter challenging them to provide proof of this transaction, MoneyGram didn't reply. To date they have not refunded nor forwarded the money to my wife. STAY AWAY FROM MONEYGRAM, use Western Union or a similar reputable agency.

I sent money for cash pickup. But the money did not reach the destination. When I asked the customer care of the Moneygram, they said the money was sent to an Account deposit. First of all, I did not ask for that to be sent to an account. Now I don't know to which account the money was sent to. When I asked for the account detail the money was sent, they say that they don't know. Weird. Asking for refund, that too will take 90 days. We send money for emergencies. Now we have to live with this error by the Moneygram. Very bad service when it comes to refund and details.

Run away - Moneygram - Sharia Law thieves - Once they found out we are sending money to overseas orphanages they froze our accounts and seized the cash!! Sharia Law prohibits helping humans (infidels). Moneygram says orphanages are fraud fronts so they stole our funds even though we have been supporting this one for years.

Worst online money transfer service provider. First they closed my account without providing any notification or reason, then they did the same with my wife's account and the customer support team just said: "Yeah, your account was closed by MoneyGram security team, you can go and transfer your money with some other service provider!" Just wondering why they offer online services if they are not capable of doing it???

My account has been revoked for no apparent reason and when I called the customer service and asked why I was told we can’t disclose the reason, they said you can use the MoneyGram location to transfer money. Which is Ridiculous, I was I could give them no Stars if there were any option.

I come to receive to Moneygram agent, he say that everything is OK with the transfer and your name, but the moneygram system does not give permission because the passport number! I knock directly on the chat, moneygram chat support says - that there are no problems, go and get it, but better try to get in another place :) and so 2 days, 6 locations (all of them in my city) and all the same in a circle. So now sender will try to get reverse.

Sent money to my niece for school through her mobile wallet. 3 days later, the money hasn't been deposited, I reached out to customer service to get the transaction cancelled so I can use another service and they tell me it would take them up to 90 days to review the problem and issue a refund. 90 DAYS.

I fell for a scam through MoneyGram (foolish of me, I know). I opened a chat window with a LiveAgent who (unsurprisingly) said there was nothing they could do about it. But then they following up saying that my account was permanently banned and then they abruptly ended the chat so that I could no longer access the logs (thankfully I took screenshots earlier as soon as I suspected something weird). Thankfully my credit card company + local police will help refund me, but wanted to make sure others were aware of the abysmal customer support experience you'll receive if (checks notes) YOU are the person who got scammed. I'll be the last person surprised when this company has a lawsuit coming their way. In the meantime, I recommend taking your money elsewhere.

Moneygram. I Love the Service it provides. No waiting in Line, Great online experience. Easy to Send Money. I have been a customer for 15 years. The price to send funds are Amazing. Lots of Places were you can received Transactions. Great Service to use when You want to Send money to Family members and Friends.

Spoke to manager to request a refund for my cousin Valry **, who could not get the $2230+ that was sent, due to my Aunty dying after being ran down and bombarded with Chemo and Radiation, when these doctors in America knows that this does nothing for the body but weakens the immune system and causes one's defenses to be too low when man made viruses like corona is out there. This company would not even refund my 4.99USD in fees and the money couldn’t be send because I do not use Western Union any more to send money to her daughter Jodian ** like she requested. My sister Tachnique ** will have to sort that out.

First time I used a Money Gram and the transfer went well and the other party was in another state.. I did not have to drive into Oakhurst or Fresno to do this transfer. Dollar General was very professional when I came into the store.

Had to send money to my daughter on St. Kitts and this was the safest way to send it. She had no problem picking up the money and using the website was very easy. I would recommend using Money over Wester Union.

On 14. September we send 2 money transfers to Kenya, got Email confirmation, but money did not arrive. 1. Transfer made on 14. Aug 2021 No **. 2. Transfer made on 14. Aug 2021 No **. Made several complains, but no reaction, up to now. This company is not reliable.

Took longer than 4 days to send money. It used to be in an hr. I've done so many transactions before. It's not like they had to check my background or so and was not huge amount. Few hundreds of $. Worst. Never again.

I sent a money to my relative but they entered wrong information, so my relative could not receive the money. Moneygram did not fix the wrong information, instead of doing that they cancelled my transaction and they refused to give me back my fee money. This is what scammers do, take your money without doing the service they supposed to do.

I will give them zero rate, they don't deserve to run a company. I've been sending money thru this company for many years, then all of a sudden they block me for reasons that they don't want to tell me, and that's not fair, what kind of company policy they are trying to follow? If I did broken rules I would understand but I don't think I did anything wrong. Anyway, I'm just pissed off when I'm mistreated.

On August 24 I wire money from my account using MoneyGram to my father's account. I had to use money gram in previous times. This time I send a large amount, for some reason the money gram is telling me that it was delivered to my father's account is not true. It was never transferred to his account at all. They lie. They kept the money for themselves. They change the sender's name and the receiver's name and the confirmation number. Stole my money that was needed to be for emergency operation $2123.99. They have no idea where the money's now and they will not refund me my money at all. That’s what they have been telling me by customers service people.

My friend sent money in April to my roommate - here we are in August and still no money. The money was sent from Ontario to Montreal, QC. My roommate went to pick up the money (500$) from the post office and was told that they did not have enough cash and offered him an e-transfer. He did not think anything of it and accepted. A week later - still no money. We started contacting customer service - either generic replies that had nothing to do with the actual situation or total silence. Here were are in August and the money was never received. I am totally shocked that this Company is allowed to operate in Canada. They caused so much misery and anxiety with this scam. Please do not use this service under any circumstances!

I created my account and was not able to send money online for a week. Called three times and been told my account is under review. On my last call they told me to use another company 'cause I am blocked?!

Worst experience ever. I have more than 10 days waiting on a money that I sent to my country and they don’t give me a solution. My money it’s just in the air. My family it’s waiting for the money and they don’t care about it.

I sent money to my sister in Ghana's mobile wallet on 4/24/2021 and up till this day my sister has not received the money and MoneyGram is saying they would not refund m the money. I have submitted to MoneyGram my sister's bank statement showing the money didnt come through, yet they still don't want to refund the money. Dont use them!

Please, no one use this service! They block your transactions w/out giving you a logical reason for doing that. They try to control your life and money more than you, and who you should send money to. When you send MO to a scammer and you try to stop it they gave you all kinds of excuses not to cancel the transaction. Exactly, they take full control over your money and your life (if they get the chance).

No protection, sent a M.O. for over 300 and Money Gram couldn't put a cancel on it when it was lost in the mail. I was told to call Walmart but walmart sent me right back to money gram. They will give you a "Website" but it doesn't give you the option of getting it cancelled nor getting a refund, finally had to have them send papers in the mail then I gotta fill out the papers and send them back, I asked was it possible to use fax, no...Also not possible to cancel the M.O, over the phone and it someone cashes it in the meantime then oh well they don't really care you're just S.O.L., bottom line don't use money orders, use a check or send cash, cash is just as safe since, no real protection with money order and plus you have to pay for the M.O. on top of no real protection....Will never in my life buy another money order. You are SOL if it gets stolen or lost!!! Buyer beware

After 45 minutes on hold to send money, had to get on hold to approve the receiving of the money. They asked me a million questions about how I know the person I'm sending money to. After all that CVS did not have enough money to provide my sent money to my friend. So now cvs is just keeping my money. I'm on hold with cvs. This whole process I've been on the phone for 2 hours.

I have been using Walmart Money service to send money oversees for about a year. It was fine until a month ago when I started having issues. This time it would not let me use my bank or debit card. Their service is nothing to none. People that help you know nothing about their system ZERO! Very disappointed with their service, you think it is one of the largest company and their service support is zero. If you have an another option use it and stay away from Walmart/MoneyGram.

On June 11, 2021 a letter was sent to my deceased son via US mail. I received it on June 16th. The letter states that my son made a money transaction which took place on 7/31/2017 in the amount of 160.00 to which to party that never picked up the money. My son passed away December 9, 2017. He was never married, no children and no will. The letter goes on to say that a response is requested by July 6, 2021. I call the 800-926-9400 and inform the young lady that my son has passed, and asked what should I do? She told me that the money can go to me. I asked what would she need from me in order to transfer the money over in my name? She tells me that all I need is a Death Certificate or POA, and my ID sent to the email provided in the letter or brought to a MoneyGram. I chose email as I work full-time.

Be warned! Don’t use Moneygram especially when it’s an emergency. You’ll be doomed. They blocked me out of the blue without explanation. I rarely send money and if I have to, I usually just send it to my own bank account back home for my personal bills and family emergency. I called Moneygram to know why, they said that Moneygram decided to not let me use their services and blocked me indefinitely and they won’t provide the reason why. They can just easily block anyone they want and any time they want w/out any explanation at all?!?! That is so unfair!!! I wish there is a government agency that can look into this. And I wish government will put a stop in allowing company like this to do whatever they want, where they will just block anyone and any time they want w/out explanation and w/out giving a customer a chance to justify their transaction.

Sent money on the 20th of March 2021. It's the third week. The recipient hasn't received it yet. You can't get help from customer care because the agents are rude and will keep on telling you the same story but with no results. The worst experience ever as the money takes forever to be refunded and seems nobody cares.

I have made a bank deposit to my family via Moneygram online 1 week ago but the money never get deposited until now. My family checked their bank and the bank responded they never received any proceedings so far from money gram with the particular reference number for a deposit. I called moneygram customer care service and have to be on the line for long time to be attended by a customer service agent. They simply say the money successfully processed so they need to analyse the problem and it takes 3 to 10 business days.

I've been trying to send money from Canada to South Africa. I heard Moneygram is instant and super easy to use. I tried online, it wouldn't go through, they deleted my account and issue after issue I decided to go to a physical Moneygram store. When I was there, they asked for an account number. I had a bank account number from my South African contact, so I gave it to them. The fees and exchange rate are WAY higher in person. They told me it would be instant. I phoned customer service an hour later because she hadn't received the money yet. They said to wait 24 hours.

I used MoneyGram to send money to on 2/8/21. It was a direct deposit into the account of the receiver in what they call MobileWallet. A few minutes after the transaction, I got a notification that the transfer was successful. The receiver waited until 2/9/21 to check his account as he did not receive any notification. To our utter surprise (my and the receiver), nothing was sent to the receiver accounts. Upon checking with the mobile phone company that receives the money in the receiver's country, the receiver was told nothing had been received. I checked with MoneyGram and was told to check again in 48 hours. I finally disputed the claim by MoneyGram that the money was transferred correctly even though the receiver did not get it. I find the situation disturbing because online transaction issues should not take more than a week to resolve. From the customer service reps I spoke with, nothing can be done.

I downloaded the app and my very first transaction got marked as suspicious and account deleted. Would I take the chance to post here if I were up to no good. Let alone download an app and create an account. Please I ask do not support this company.

I was upset when I wrote the bad review, they have quickly solved the problem, and I apologize for my previous review, this company is actually very good, and I am very grateful for have this place to send money to my family.

My brother owed me money, I ask him to send it to me using Western Union, he decided to use MoneyGram. He went to an authorized agent, paid the 3k in cash and sent the funds to me. I am currently in the Philippines. When I went to pick up the funds (1st day) they said there was no record. I checked online and it stated that the sender needed to contact customer service. After he contacted them, they ask him a series of questions about me, relationship, whether or not he knew me, my birthday, etc. Then they said they would release the funds. I verified this online. I went back to the bank (2nd day) with all my ID, passport and I had an account at the bank, they would not release the funds. They advised me to wait another day and try again.

Do NOT use MoneyGram. I actually was sending money from myself to myself. I lost my debit card in Mexico so I needed to send myself money to have cash. I sent all of my money to me, as I don't have a lot of money and they canceled it for vague security reasons and deleted my account. Now I have to wait the 3-10 business days for money to get back in my bank to send it to myself through PayPal. I'm on the 6th day. (It's always 9-10) and I have 6 pesos left. Just don't use them unless you really don't care if and when your money is truly sent. There are too many competitors to deal with that nonsense.

I sent money to Russia. Unfortunately, in many cities, they stopped working with MoneyGram. The receiver could not receive the money. I called to Money Gram and asked for refund. They gave me the number with which I had to go to Canada Post. Canada post gave me the new number and told that I should receive an email transfer for receiving my money back. I could not receive my money for more than one month. Every time I called Money Gram they just lie with a new reason. I will never come back as a customer to this company. With such an approach, one day, they will be out of business.

Well I have use these people in the past. The fees have always been the same, but here recently I noticed sending money to my nephew while I’m on vacation was a bite. Excessive when I looked back at another transaction I sent a day before to my son it was ** - Double that of what I sent. This not be legal, but called customer service not help whatsoever. I’m calling someone over their head. I can see one Class Action Lawsuit in their future. We will see how this goes. Lost me as a Customer.

I’ve been a long time customer for this company (for 12 years). They blocked my account out of the blue without any explanation, or a notifying email. I called, explaining the situation of not being able to log in, they said that the MoneyGram decided to not let me use their services online, and blocked my account. At least they could provide a reason or an explanation... They said: “ We can’t provide you with forward details". Absolutely unacceptable!!! I won’t wonder why their stocks fell from 270$ All the way to 6$.

I have never ever had such a hard time receiving money! They were supposed to eTransfer 4 days ago! I have been on the phone with them at least!!! 12 times if not more, each time I received a different response! And they still can’t send the transfer because they are waiting on the bank to release it that could still take another 4 business days! They are frustrating to deal with, they have given me the run-around and passed me from department to department and just continuously apologize but never once went above and beyond to help me get my money. They are now saying it’s a technical problem, they don’t know when it will be fixed and that they may have to return the money whenever they get to me on the list of people also going through the same thing! They are FAR from quick or efficient!!!! If you want to get money to someone I would never recommend them, because if by some chance it gets “lost” ... Good luck!!

I used this service to make a Money Gram transfer to Walmart. On the site it said if you allow a debit from your checking the money would be available in minutes. If you used a credit or debit card it would take 3-4 business days. The money was taken out of my account 12-9-2020 and still not available 12-14-2020. I was given the runaround. If I was not a working nurse I could have driven this money to my son to help him out. However, during covid I did not have the time. The last person I spoke to Annie said the website was incorrect and the 9th was not considered a business day. Next time I will use a carrier Pigeon! This is the one time I wish I could give negative stars.

I use MoneyGram a lot. I've noticed that they jack up their fees during the holidays. And not just a dollar or two. The fees more than doubled. I'm sure folks are struggling this year, 2020, more than ever. MoneyGram seems to be taking advantage of that. Shame on them!

I have used this service several times to send money to the kids, or grandkids, and was always happy with the service. It was a fast and very secure way to get funds to someone many thousands of miles away.

PSA: Don't use this company! Alternatives such as Western Union, PayPal - literally ANY other competitor will be better. They have "lost" my transaction. Customer service is non-existent; most of the representatives don't know what they're talking about and will send you on a wild goose chase to pickup locations - which their website isn't correct about which locations offer their services. 90 days is an unacceptable amount of time to find out what is going on with an etransfer, let alone receive it. Any time you're transferred to a manager, the call is conveniently dropped. My client paid $10 for a service that isn't anywhere close to as stated. That's an extremely high fee for literally the worst customer experience I've ever had. While I have heard of people successfully completing transactions, mine was unsuccessful and their process to escalate the situation is abysmal.

I've used MoneyGram a few times inside a CVS store, the computer part of it is not complicated to fill out the required areas, the big issue I had is that on 2 occasions when I had proceeded to the cashier to collect my money, the cashier said to me,"Oh, we don't have enough CASH in the register to give you so you're going to have to go to another moneygram location!!", that's not right, They need to fix that GLITCH, before people fill in all the personal information in the computer!!

I used Moneygram a couple of times, granted, some time ago. Easy to register online and send money from a bank account. Money was received halfway across the globe within 2-3 days. Zero glitches, unlike other money transfer services. However, you pay for this convenience and peace of mind, commission was 4%-5%, so if you send large amounts, you have to do more research. So one star off because of the cost.

I have used MoneyGram services for many years, but my last three transactions online became a nightmare. Whatever is going on internally or externally with this company, it cannot be trusted! There is definitely fraud going whether it is on their part or the third party. I made three attempts to send the money, received message 'Transaction Error Try again' every time. The money was withdrawn from my account, but they claim that the transactions were not complete! My bank investigated it and confirmed that the money was successfully received! I trust my bank, but MoneyGram has become a Fraud! Do not trust it and do not use it!

Most of my money transfer recently were made using Moneygram. All services are present such as automatic conversion of amount to send, a list of most countries in the world. The sending process is very smooth and quick (in minute pick up). The only inconvenient is that the rate is slightly low, so they might need to raise it a bit. I would definitely recommend it to anyone.

Moneygram is the best money transfer device. It’s, fast easy and convenient with little to no additional fees. Transferring money just got easier. You can even get funds to friends and loved ones from the comfort of your home; Moneygram offer services online and the app which I happen to use myself. I love Moneygram!!

BE WARNED!! Terrible online service. Waited for 5 business days for authorization to come and on the 6th day the transaction was canceled for no reason. The customer service also doesn't know the reason for cancelation. And he very calmly informed me to transfer money again with no feelings that I lost 5 days and to do that again wait another 5 business days and still not sure if it will be processed or can get canceled again. I advise never to use their terrible and unreliable service.

I am a US Citizen with a great job and pay a lot of taxes. Banks have trusted me with very high credit limits and a pretty hefty mortgage. Today, MoneyGram cancelled an attempt I made to send my family who are at war $400 to feed and clothe their children. Their explanation is that the country is on their fraud risk list and I had more than one transaction. It’s my money, I earned it with my hard work and they block me for such an odd reason. I am very disappointed that they are allowed to do business in this way. They need better security to be able to tell fraudsters apart from honest hardworking people who are doing humanitarian deeds.

I have been having awful and bitter experience with the services of MoneyGram in terms of receiving money sent to me. Something was wrong with my account upon receiving or sending transactions and after I sent queries to MoneyGram, they were completely helpless in my cause. If my account has any problem I expect to to briefed and help solve it. My partner sent me money and we urgently need to buy something but I couldn't redraw it. After a lot of hassle, the money was cancelled. Please fix your customer service and get back to me resolving the case. **

Have been using them to send money to my family for over 10 years now. Successfully sent money last week to my in-laws for their Birthdays. Tried today to sent to my mom and got a prompt that for security reason I can no longer use them. Called call center and got the same message. They said they cannot provide details and I should use other services?! I rarely sent money - 3-4 times a year top, I think I at least deserve some explanation.

Need to warn others! I sent 500 dollars overseas, they immediately shut down and blocked me out of my own account for no given reason after I asked why, and spoke to a supposed supervisor? She only repeated that I need to find another company to send money with, and stated that per policy she could not give me a reason, and that I would have to wait up to 90 days to refund my money. This seems fraudulent and will be reporting to the Better Business Bureau as well. Do not use this company, and find another one that is more professional in handling your money.

MoneyGram arbitrarily canceled my account after many uses. No reason was given except that it was just their whim. I spent over an hour with 3 different calls. Customer service is abysmal! Terrible! Do NOT recommend! Go to a different provider, and believe it or not, that is exactly what they told me. I'm gone forever!

I am very upset that I use MoneyGram to send money to my elderly dad in Mexico, when he was picking up the money, there was a power outage in the store. Could not pick up the money, he came back the next day and the transaction shows that it's not available for pick up, MoneyGram tells me the transaction is done, and the place in MX has shown prove that their system had an error and returned the money, yet with all of this and 2 months later Money Gram refuses to give me back the money, or get in contact with the receiver store to verify what is the issue.

If I had known or read all the reviews on here I would not have sent the money using Moneygram. Bad customer service and still waiting my refund as I cancelled the transfer, the agency did not have enough money for my family to withdraw! Refund is taking forever to come back!

After completing numerous online transactions before with Moneygram I sent the last online transaction of $40 that got put on hold. After couple of hours when it usually takes 2-5 mins Moneygram called me at 11:30 at night to explain to me why Moneygram put a hold on my transaction. Their reason is, Moneygram was wanting to know what I was going to spend the money on. What you do with your money is none of Moneygram business. I asked for a full refund to credit the amount they took out of my account and still waiting. Now on, I will use another means of sending money.

Horrible experience. They took my 4,000 USD and closed my account and the reference numbers they gave me were incorrect. When I got to bank to put up my money I even had a online account. Went back to login. Couldn’t. Very much fraud.

I sent $2500 from the US to Hungary. I received a confirming email saying "Money is ready to pick up". But when the receiver tried to pick up, he was denied. I called Customer Service in India and spoke with Deshera, Angie, Rei and Michael (a supervisor) and all read from the same script and would not deviate. I have no explanation why it was cancelled, why I was not notified of the cancellation, and why they have kept my money. It has been 13 days and I have not been refunded. I have filed a complaint with the BBB.

I attempted to send monies to Uganda and chose MoneyGram as the service. My transaction was processed fine and then about 10 to 20 minutes later I received a communication that my account had been revoked and that my transfer was denied. Generic reason of possible scam or fraud. Next day I communicated by Chat with MoneyGram. No explanation given, no process to review the legitimacy of my transfer, money is then tied up for 3 to 10 business days. I don't ever do this type of thing, but I am shocked that services like this have no process to review transactions. If they can cancel my and revoke my account so quickly, they should be able to refund my money just as quickly. I would NOT recommend this service.

I have used Moneygram for over 7 years generally through an agent location. Yesterday I created an online account to send money to a long time supplier in Nepal whom I have had business dealings with for the past 10 years. My account was made on 8/8/2020 at 4:09 pm cst, $587 was sent from Texas to Kathmandu at 4:18 pm cst, at 4:52pm cst moneygram's system cancelled the transaction, and at 4:53 pm cst my account was revoked.

I had used MoneyGram in the past with few hiccups. This time around major changes happened to their website. There is no telephone number for support anymore, there is only a web form that seems to be sending your request to dev/null. They took the money but they refuse to deliver the money to the designated recipient, yet there is no way to cancel the transfer or anyone to talk to! My recommendation is to avoid using this service unless you have a lot of time in your hands and you like to send your money in the no man's land ... and possibly lose it.

This is not the first time! But I had enough Me and my dad which senior citizen have been Frustrated with MG with their verifying identity that won’t even Exist? I knew that they just wanted to hold our money. I have been sending money for 4 years and they want my Dad to call CS to verify himself? Which That’s the service fee I have paid for them to deliver it safely to receiver so they are the one that needs to call CS? I had enough because they have no help. Try to cancel this transaction, they have been reading Script bee and over that before they can cancel the transaction the receiver has to verify himself? As far as I know my Dad only need his ID to your Site to verify himself not to stress my Dad to try to reach your Customer service! This just gotten out of hand! I will never recommend or use it anymore!

I have a hair business, so I purchase my hair extensions overseas (China, Vietnam, etc). I normally use Paypal, but this particular hair factory uses MoneyGram or Western Union. I made the terrible decision to use Money Gram. Once I sent my funds, I received my reference number and an okay for the receiver to receive the funds. A few minutes later I get an email stating that “Effective immediately your MoneyGram Online profile access has been revoked and your profile has been suspended” because my profile information is fraud?

My Fiance' is an RN who's currently working front line with state to battle covid-19 and have tried several times to send me money. Every time she does, it's a bunch of running around just to receive the money. Why am I paying to have my money send and gotta be racially discriminated in the process. We both have great jobs and makes over $150,000 annually. We are not CRIMINALS and are so disappointed in the way we were treated.

I sent money to two of my friends and was told that the money will be there in few mins but it was a lie. It is almost two weeks now and the money I sent is still in the hands of Moneygram. They are cheaters. Every time I call them they tell me different reasons related to their banking system which is not my problem. I don’t know what to do. I am going to write a review in every platform so that they don’t cheat other people.

Wanted to transfer $100 from US to Ukraine. As soon as I entered all my payment data and clicked next, I instantly got a message saying that "After careful review we blocked your account..." What?! So I called the hotline after being transferred around I had to answer a serious of very personal question and my relation with the subject (!!!)...guess what?! I was told that based on my answers, my account got permanently closed without any further explanation. After I asked why the guys on the phone started to get mad and started raising his voice and told me to look elsewhere because it's basically my fault - somehow. This was literary my first ever using MoneyGram, will make sure everyone knows about that scam because now I cant delete my credit card info and hotline is reading off a script...

My account was cancelled and revoked without reasons. I tried to use it another time and it is gone. Spent 1 hour chatting and calling customer service. Everything is by the book: We apologize, we understand. WHAT ARE THE REASONS, ANSWER THIS QUESTION? You provide them all your information and in return they apply some policy to cancel your account. Honestly, DON'T USE MONEY GRAM, they want to go out of business...

I purchased a Money Gram from a local bank. As it was lost in the mail I needed to cancel and request another money gram. The time on the phone was disputable. Once I connected the wrong information was provided and requested repeatedly to speak to a supervisor. Once I was allowed to speak to a supervisor, I was astonished at the completely uncaring attitude of resolving my issue with a lost money gram. The cost for replacement was exorbitant and disgraceful. This was the first and last time of using a money order system. Money Gram a license to steal and take of advantage of the most vulnerable populations. They should be investigated! Beware!

I have been sending money to my husband in Cameroon. I have sent 5 days ago some money. It can not be released. I am calling Money Gram since 11am this morning. This is 5.35pm. Can't get help. Ooh GOD.

Problem is I loaded money onto card today and I wanted to send money through MoneyGram and they blocked my account for no reason. I've never done anything wrong. I don't even have a criminal record. All I want to do is send my son some money. I can't even do that because MoneyGram said that I was scammer basically and I'm an American citizen.

Every week my husband sends money to his parents. Due to the pandemic their income (married couple living on 1 income) has diminished. Without any warning and after sending money several times my account was closed. The only explanation we received was it was due to security.

I used Moneygram for 5 plus years with ease. When I increased amount sent to Ghana, they held the last few amounts and blocked the account. Their fraud system has a lot of false positives and the company knows this but is making no attempt to resolve. They hold millions from various consumers for 10 days, accruing interest while they “wait” to refund the amount. When you call them they hide behind terms and conditions on their website. For a company this size, they shouldn’t be allowed to discriminate this much and get away with this especially while making money from people they discriminate against. Since they are not making an effort to change, and their blocks are final with no way to resolve, I believe a class action lawsuit is needed to force change.

I used MoneyGram to receive funds for my services for about a month until one day they suddenly blocked all my transactions and refunded them to the senders. When I call, I get a person reading a script.

I sent a transfer on June 2 through MoneyGram and it's still in transit even though I've been told it should take 5 business days to be resolved. I've contacted them several times since then and was told it can take up to 30 days! So I'm currently out of $1000, my friend hasn't received the funds and no one can give me a valid reason as to why it's still in transit.

My first and last time using this place. I done a send for $278.73 and it says completed. I then get an email 15 min later that it’s canceled and my account suspended permanently. I now have to wait for the pending to drop off up to a 10-day wait and get my money back.

I use MoneyGram to transfer some amount from Canada to Pakistan but even after 4 days it is still in transit 3 times I complaint through app and 1 time on phone call but no respond. In simple word I suggest never use it.

I have been using MG for many years to send money to Thailand for my family. (Twice a month!) Last time, we tried to change the process of receiving from cash pick up to bank account just to realized that bank couldn't receive money from MG via bank account. I called an hour later after submitted the transfer to let them know and cancel it. I had to ask for the case number to make sure the customer rep. record this request and they won't send you an email for the confirmation either! Why not?! A day later it said the transaction is successful but my brother hasn't gotten any money in his bank account!

I have been sending MoneyGram for over 10 years to family. The last 3 or 4 transactions, they blocked it and refund money to me. They keep saying that my family members are the one that have problems picking up all of a sudden, which is ridiculous. Such a waste of my time to go back to these retailers and wait in line again just to get money back. Moneygram need to go out of business, period!!

All of us, here, consumers that were wronged by MoneyGram, need to file consumer complaint with BBB, and start a petition on social media (ex. Facebook) to boycott MoneyGram, and pointedly give business to their competition. I was a loyal customer of MG for years, was only sending cash internationally to personal friends and family members. 06/03/2020, sent a small transfer (just $80 to a childhood friend that is in need) in my native country- Republic of Georgia, in Europe. I had been sending money to relatives and there for years. Always sent in person, using cash. All of a sudden, MG blocks the transfer, and the lady cannot pick it up.

I live in US and sent money to a friend in West Africa. The bank there wanted me to send a pic of my passport which I don't even have. The friend finally begged enough and got the money. I won't be using Moneygram again.

I tried to use them to pay my mortgage. After 5 months of confusion I finally got them to tell me they needed more information to process the payment. Why would a company not tell you your transaction never went through for five months. Don't use them!!!

I tried to use MoneyGram to send money from the USA to India. The first time the receiver was told the money could not be paid and told it was being returned. In that case I received a refund about 10 days later. I tried again to send money, and the same thing happened except that this time my account says the money is available, but the receiver is told it is being returned. I have waited from April 17th when the transaction was made until today May 27th, and I still have not received the money. My account says it is still available to the receiver, but it is not. I believe MoneyGram is now a scam. DO NOT USE THEM!!!

I went to Walmart to send my family member money internationally to T&T and they did take my money but I found out the MoneyGram over there will not let her take out the money nor use the phone due to the pandemic. I went back to Walmart and spent over 8 hours of my time going back and forth to resolve the issue, only for moneygram to give me a run around at walmart. After placing calls and requesting callbacks only to not even get any sort of call back, I had to go through the process of calling MoneyGram AGAIN, multiple times and waiting through long wait times due to the pandemic. Only for their customer service reps to also give me yet another runaround and to make it even better, they've hung up on me multiple times.

FRAUD!! NEVER USE MONEYGRAM! A complaint was made to the police! I sent € 800 to my mother to withdraw cash from France to France. The money was withdrawn a few hours later by another person, my mother NEVER withdrew the money! How could another person withdraw the money without proving the identity? I LOST 800€!!!

I made an online account. Never used it though. I logged in the first time while making the account. Once to check the rates. Then on the 3rd login, I apparently did the unthinkable, whatever that was. I was blacklisted. For what? Don't know. They wouldn't tell me. I challenged it for review and received a letter saying my transaction was suspicious. I never made a transfer. Never got the chance. The whole time this is happening mind you, I'm sending in person at a physical location every two weeks.

I sent my sister 2k through MoneyGram on 5/12/20. She goes to pick it up on 5/13/20 and they tell her I need to call in because it's been flagged. I have been at Walmart and on the phone with MoneyGram for the past 7 hours and I just keep getting the runaround. They won't tell me why they won't release the money and they won't issue me a refund either. These people are scum. They have no right to keep people's money. My next call will be to my attorney!

I talked to a supervisor on the phone to ask for a refund. He was very rude and unhelpful. I don't know whether I can get a refund and I am very worried about that. I do not suggest using this company. Personally, I will never send money through MoneyGram again.