M&T Bank Reviews

I client of mine paid me a $60.00 check, so I went to cash it. The teller asked me if I have an account with M&T Bank. I said no, I don't have one. He replied by saying it's a $10.00 charge for this check. I never heard anything like that in any other bank. Is this legal to do? Their slogan says "understanding what's important." I think they mean Understanding that is important to rip off people.. Thanks.

I had several loans with Wilm. Trust and was forced in the takeover to M&T. It has not been a smooth journey. Amid a divorce and loss of a job, I fell behind. Once I was able to catch up my primary mortgage, I began to take on my other debts. The collectors are rude, and I feel I was being racially profiled against by certain workers. How do you prove that? The last person I spoke with in the recovery department told me to pay my bills, and what did my job pay for. He also told me M&T could save trees rather than send me bills, and that it was highly unlikely that the bank would try to work with me on a repayment plan.

With the HARP program I decided to refi my home at a lower interest rate. My mortgage was sold to M&T a couple of years ago. I logically started the refi inquiry with them. What a huge mistake. The conversation with them went fairly smooth, answered my detailed questions on points, closing costs, PMI, rate, loan terms, penalties, etc. to my satisfaction. I chose to proceed. I received the loan application, faith in lending statement, and other forms. I was shocked to find that all I had been told was either an outright lie or a gross misstatement of the truth.

M&T Bank acquired my mortgage from US Bank approximately 2 years ago. Sometime before the first of this year, my property insurance company (Farmer's Insurance) accidentally issued a cancellation on my property insurance. When they reinstated the policy, they reinstated it primarily under my spouse's name. Even though they had confirmation of insurance, M&T Bank took it upon themselves to charge me for 2 years of homeowner's insurance. I contacted my insurance company, who has had to contact M&T Bank weekly via faxes and phone calls in order to prove that I have had insurance on my home since 1998.

The whole story is very long, but when we did a consolidation loan with M&T, a bank we had been with for over 25 years, it turned into a nightmare. Among the things they did: talked us into a larger loan by saying we couldn't have our other lower interest loans on the house, way over appraised our home, then sent someone to trespass to try to back it up. They altered the commitment letter and falsely represented it to us. They strong armed us after the loan had closed to make us change the title from just my name to my husband's also. It was my house before marriage, and my husband is disabled so we would never have agreed to it, but they made us believe they would call in the loan. I ended up so sick from stress. I ended up closing my business of 30 years and had to move.

My family and I had retained this box for over 25 years. In May 2011, this branch moved to a new building right next door. In the months before this move, I twice attempted to gain access to my box. Both times, I signed into the bank's log and waited, only to be told on the 1st visit, that it was not a safe deposit box day, and the second time that the bank rep in charge of the boxes was out sick. Not once was I informed that the bank was relocating. I returned to the bank in May 2011, which was now located next door. I was informed that my box was sent to Buffalo NY, because the old boxes did not fit in the new building. Miss ** stated that she would fill out a requisition form to have the box returned.

On Feb. 6, 2013, I made a deposit consisting of part cash and part check at the M&T ATM at Cherryvale in Reisterstown, MD. Six days later, I noticed all these insufficient funds charges on my account. I checked and saw that the deposit I made at the ATM, for which I have a receipt, was never credited to my account. I called M&T and was told that ATM at Cherryvale is owned by a private vendor and they have problems with it all the time, and that I should not use it. Gee, it does not say out of order. They agreed to issue me a provisional credit and refund the insufficient funds fees. I faxed them my receipt from the ATM and the check number of the check that I deposited. By the way, the check was written on an M&T bill pay account and came from the bill payment processing center. I thought they should be able to track the check with the check number.

I took out a car loan for my Jeep and was persuaded to take the longer term in this tough economical market and if financially able, I can make additional payments to principal to pay off the loan quicker without the pressure. Fine, I was sold. Made sense! Well their customer service is horrible. I don't know who trained them and to have such unhelpful and rude people represent the company, this is a sad thought. So I have been making additional principal payments of $500 monthly to be charged interest on top of the scheduled monthly payments I already made on time! They just keep going in circles about it being a simple interest loan and the payments are the same monthly. Yeah, I know that!

I had recently moved. I called and gave you my new address. My card was returned and I was told in the beginning of the month that a new card was sent on Jan. 27. I was in Arcade, NY and they told me no new card was sent, so they ordered me a new one. I was told first it was going to be Jan. 3, then Jan. 4. I called and not only was treated like a jerk by Andy, I asked to speak to Jessica and she was worse. My account is linked to my bills, which will be due soon. Without my card, they will be late. I never complain, but if this is how a customer is treated, I tend to want to go elsewhere. Thank you for your attention.

I had a 10-year loan on a recreational trailer. My credit was perfect, paid on time for 7 years, sometimes paying more than what was due. I lost job in 2009. The loan is due on the 12th and harassing calls on the 13th and every day after. I received letters stating I owed double the amount because they wanted the payment for the month in advance that was not due for 29 days yet. Very frustrated. I cannot pay online unless you open a bank account. My mailing address was wrong after several attempts to fix it. I was never told they were tacking on $20.00 each time I paid by phone. If you pay in the branch, it takes several days to clear and the harassment continues, they show it unpaid.

Our employer uses M&T Bank for his payroll. For six plus years, I have been cashing my payroll check at the local M&T branch. We are in the small town of Denton, MD where everyone knows everyone. I enjoy seeing and talking to a couple of the tellers there on Fridays. There are a few employees there that aren't as friendly and seem to try their best to alienate you. Maybe they don't like their jobs. We have three managers at our company, and it is hard for the other two to get out to cash their paychecks. About twice a month, they ask me to cash their paycheck, which has never been a problem with M&T.

M&T Bank of Harrington, DE recommended a woman to me for our business named **. She is supposedly a Senior Account Executor for the Bank. They had her come into our store to sell us credit card processing machines. She wrote all the fees on a piece of paper in front of us that we would be charged for our credit card machine for a period of four year contact. We accepted the offer assuming she was an honest person. We signed the contract not reading it since we have always worked on honesty.

It took six months to refinance with M&T. The most serious incompetence seems to have been at the loan officer level, the first person who took my application. Everyone "claims" it took so long because I live in a condo. I provided everything needed pronto and they kept asking for more things, some of which I'd already provided. Then, they wanted info concerning the umbrella organization over my condo assn. The requests for information just kept coming. The umbrella organization said no bank has ever requested this kind of thing. There were a lot of firsts here.

After becoming disabled a few years ago, I fell behind on my boat loan payments. Once I was 2 months behind, they sent a repossession agent to my residence to attempt to take the boat. I had to make 2 payments that day and they backed off! Then still if I was one day late with my payments, they'd begin calling immediately! With the help of the Better Business Bureau, I was finally successful in stopping their reminder calls. Yesterday, I sold the boat and went to an M&T branch with the new buyer and was told by a phone representative that I had to ask a "branch" to eliminate at least some of the $536 in late fees. When I went in, I was told that they cannot make those decisions at the branch level. So, I paid them in total. I will never use M&T again. I say, "Raise the red flag," which their TV commercials say "Raise the green flag!"

M&T Bank says it made a mistake, and I pay! Our SBA Lender Relations Specialist encouraged me to file complaints after reviewing our case. My company, Ryan & Co., Inc., has an SBA 7(a) loan (line of credit) with M&T Bank (Manufacturers and Traders Trust Co.). Following the SBA’s recommendation, I contacted Mr. **, Regional Manager of M&T Bank, and my business consultant, ** of the District of Columbia Small Business Development Center (DCSBDC), and I met with Mr. ** at his office on May 18. We have been in discussions since then, but our discussions ended on June 20 with no resolution for obtaining the balance of the $180,000 we applied for as a start up loan in our detailed business plan as submitted to M&T Bank in November 2011.

In making a withdrawal from my personal checking account at the branch located on Broadway Buffalo, NY, I was subjected to a loud/obnoxious "manager," who was unable to answer a question regarding new fees/practices being assessed to my account. I was told that this specific branch charges these fees, and she didn't have "anything to do with what other branches or how they operate". Of course, my natural response is "Aren't all M&Ts one and the same?" And I was then told I was welcome to visit another location if I chose. All I wanted to know was why. As with any, are there new fees/protocols and could I have something in writing? There was no need for the blatant disregard for customer service, because in the end, I am a customer utilizing a service and expecting to be treated fairly and with some tact.

Fraudulent online charges were made to my checking account even though I still had possession of my debit card. I called M&T Bank the day the charges were made and was told a dispute would be filed and no further action would be required. I took it upon myself to also contact the companies the fraudulent charges occurred from to let them know to stop shipment due to fraud. It's a good thing I did this! Six days later, charges were still coming out of my checking account and the original charges had cleared and the money removed! This caused three insufficient charge fees on checks I had previously written! I called again and was forced to leave my job twice the next day to file the proper dispute paperwork.

What a bunch of fascists M&T are! Typically, I pay my bills on time. However, the last 2 months, we've been a few days late on M&T (I blame it on being middle class in Obama's world where only total povs [welfare scroungers] and the fascist rich are OK). So when that happens, everyday from the 13th of the month (due 12th), I get a call from them. I have told them to stop and that payment will be soon, but they persist. I have ordered them to cease and desist, but they continue. They are rude and don't respect their customers. I have told them I'll sue them for harassment should I get any more calls on 13th of the month or after, as I'm well aware of when payments are due, etc. They deny it's harassment, but I told them that as a customer, I feel it is, therefore it is. Don't bank with them, they are bad for your health (and wealth, from the other complaints I read here).

When I lost my job in September of 2011, my mortgage holder at the time which was Bank of America began working with me to provide a solution to make payments. However, in the middle of working with the Bank of America counselor, I was informed that my primary mortgage was sold to M&T Bank. In contacting M&T Bank, I was diverted to Bayview Financial to construct a deal on my delinquency that was carried over when M&T Bank bought the loan. I have been making payments as agreed, but now that the term of the agreement is over, I cannot get a hold of anyone to provide a new agreement or to make a payment. As promised by Bayview, they would arrange a new agreement once the old one is completed based upon my employment situation.

M&T Accessory to Judicial Fraud: Thanks for the opportunity to get this straight or at least have more competent people look at a possible triangle between Melissa of the M&T Legal Department, Calvary Portfolio, Attorney **, and Judge ** who is now in the Circuit Court and who needs to be critically examined by the ethics committee and her supervisors. I did inquire the name of the Administrative Judge of where the judicial fraud, to which she was instrumental or an accessory, was committed and nobody expects little things to blow the whistle, but my wife will not and shall not take any more abuse from instruments of well orchestrated frauds. I will be seeking a congressional hearing placing all the culprits for their position so that banks, lawyers, and collection agencies desist from unethical business practices. Too bad, it has come to where so much unnecessary energy has to be spent so that the aggregate may make us whole.

When I was a Wilmington Trust customer, I got behind on my car payments and had two cars repossessed. In April of 2007, Wilmington Trust and I set up an agreement that I would pay an amount that I could afford each month without interest. I paid faithfully, not ever missing a payment on my collected accounts. In November or December of 2011, I noticed Wilmington Trust didn't cash my check so I called their 1-800 number and found out that Wilmington Trust had been acquired by M&T. So I called M&T at the number WT provided in order to get a payment address. I received a number and sent my payment along with a letter saying that M&T should have notified me that they were servicing my account.

$4,715.47 of wrong charges. On January 13th, I got a letter stating to pay $12,136.96 within 10 days or they will repossess the camper. I tried to sell it. They were rude and I asked to continue payments from a dismissed Chapter 13. They flat out said no. When I received a statement from my Chapter 13, they were paid over $14,000, plus 2 years of payments before that. So I called M&T Bank several times for a review. They kept giving me the run-around. I asked for a complete payment history from purchase date. Lo and behold, the balance is $7421.00.

In January 2012 my check card was stolen and several withdrawals were made without my knowledge or consent. I am still not sure how my pin number was obtained. I was sick for a week and did not notice right away that I did not have my card. Anyway, I was given a provisional credit for the charges but I received a letter last week stating that M&T had decided that I did authorize the charges and now the credit is going to be reversed and my account is in the negative. I have been told that I have to bring the account balance to 0 before I can close the account. But it is their fault that my account is in the negative because their "investigation" said I authorized the charges. I have seen the surveillance and it is not me on the tapes, so I don’t know how it can be determined that I authorized the charges.

I co-signed for my son. The loan is only in my name. He had surgery and was out of work. Income was much less so he was making weekly payments instead of monthly. They are hounding us daily saying we are months behind, threatening repossession of truck. His hours got dropped and had to make payments every other week. He fell a month behind. You get letters saying you’re behind $640.00, two days later, you get one saying $1,200.00, got to love their math. I owe Feb and March 10th. Today is the first.

When I was done paying for my car in June 2011, I had over $1600 in late fees. I had a coupon book and sent in my payment on time or included the late fee in all of them. Last June, I got a bill that said I owed $1600; and I was being reported to collections. I sent in a check for $300 and never heard from them again. Then, this very mean sounding man started calling me with a phone number, and when I called it back after work and left a message, no one returned my phone calls.

These characters are the poster child for scamming and lies. Unprofessional, poor and sleazy practices is their primary goal. They lied on the agreement when the buy out was sent to me and had me reported negatively to the Credit Bureau once we settled on a buy out. To anyone wishing or considering doing business with these cut throats, be aware that they will lie, threaten you with court and repossession even after a settlement is reached and even then, will still file negative with the credit agencies. I think that this is the only way they can get their name advertised but filing fraudulently with credit agencies.

Loan transferred in October, was told by M&T bank that I never paid September, October, November and December payments. December payment was sent into correspondent's P.O Box on time but never seen. I had not received a statement but sent in anyway. I have copies of cashed checks by Bank of America, which I mailed to them. About five different people are working on my file and no one asked me about what I have. Always get the runaround and letters about foreclosure. I am being charged like crazy for late charges on those months. They had 60 days to straighten this out but they keep saying they are researching and late charges are steady going up. Help!

I have an auto loan with M&T Bank. Originally I had coupon booklets and then they switched over to statements. I have been receiving my statements late, such as, six days before the payment is due and one of those days is a Sunday leaving me 5 days to mail my payment from Massachusetts to Dallas Texas. This has been happening for quite some time so I reverted to mailing the original coupons in with my payment. They said it was o.k. if I still use the coupons. Now, I notice they are sending me notices of past due payments when the checks I sent have already cleared my account. I am very unhappy with this tactic as I feel it an effort to slam me with late charges.

I came to a Fairfax, VA M&T branch to cash an M&T issued checked. I do not have an account with M&T but they do service my mortgage. The manager refused to cash this check even though it was their check. I had all forms of ID and have even talked with this manager on previous occasions about my mortgage. The check was issued by my attorney and was a settlement from my aunt's estate.

We had a 7-year lockout on our mortgage. After being told that we would be obligated to pay 5% of the outstanding principle balance, we decided to continue to refinance with a different bank. Suddenly, the roughly $23,000 payoff penalty turned into $123,000 payoff penalty. We then consulted our lawyer, who informed us that even if we sold the property, we would still be considered a prepayment penalty. This would be considered loan racketeering if it was performed by a private citizen.

Checking account that was free checking change without notice,because it was not used for 90 days. We have a checking account with M&T, that was free checking. We haven't used it, because every time my husband went to put his check in the account, the teller would give him problems. The account was not overdrawn or anything. To find out that if said account was not used for 90 days, they change the checking, so they could charge service fees, so now the account is overdrawn. They didn't let us know that this was happening. I found out after two months of them charging service fee, I would of like to have known so I could of at least put money in or closed it. No statement sent or notice of overdraft. They didn't even send a letter informing us that our account was being changed from free checking to a checking with service fees.

M and T Bank wants to collect a 25 dollar late fee but they can not tell me the month that I was late. They want to repossess my car and ruin my credit if I don't pay. My car loan account was purchased by M and T Bank from Wilmington Trust Bank. Wilmington Trust Bank advised them of an alleged late payment but they did not send any proof. M and T Bank is desperate to collect 25 dollars from me that they have called me 16 times and send several letters. Their collections and corrupt agents get angry because I don't give in to their threats.

I contacted this bank to set up "bi-weekly" auto payments after they took over our mortgage from BoA. There, I had it set up and it ran for a few years just fine! We wanted them to set up payments as it was with BoA and I was told that the only way they will do it is if I make the payments for Dec 2011 and Jan 2012 now, only then will they set it up to start in Jan 2012. Payment will then be for Feb 2012! I was also told that we are being "accommodated" (as if we chose to have the mortgage taken over by them) as they normally charge $400 to go onto the bi-weekly auto payment system. When I asked about mailing them, the checks, bi-weekly because I am not in the position to pay 2 months in advance, they told me that they do not accept partial payments! Can you believe that? I cannot believe that in today's economy, banks are so unwilling to assist people who are willing to pay them!

I was charge 5 overdraft fees of $37 in one day and then again, two days later, 1 overdraft fee of $37 without any notification. I even went to the bank today to deposit money and still was unaware of the situation because they didn't bother to tell me. I had money in my account to cover all of my expenses and they knew this. They said that the check that I deposited last week hadn't cleared yet to cover it. I have been a customer for over 15 years and this is ridiculous. I have never had an overdraft fee and keep good records. They will not credit me for the 5 in one day fees, even though I was not notified to add to the funds.

Please cut my debit card off. We were traveling in New York City for the weekend and had over $8,000 in my accounts. I wanted to make a $2,500 worth of purchase but my card was denied and it stopped all charges or debits. I could not reach anyone after 5:00pm on a Sunday, not even their lost and stolen department. The message I was getting was "Call during normal working hours."

I received two cashier checks from M&T Bank that was sent to me by a potential buyer of a full-size bed I was selling. On the 8th of Aug. 2011, I called my bank about the checks' status, they put me on hold to call M&T Bank. Then USAA told me M&T Bank told them the checks were good. On the 12th of Aug. 2011, I again called my bank because I noticed my account was negative for check returns. USAA told me that M&T Bank sent the checks back as invalid.

Poor customer service. I was left on hold for over 45 minutes. Once, I was able to reach a representative but the individual was unwilling to call back to resolve my issue of being locked out of web banking. Simple safeguards to allow account owner to re-certify password of locked account would solve the problem if there is true customer service.

This Bank has used many highly questionable and deliberately deceptive tactics to maximize their profits by gouging their customers. The most recent incident was my first attempt to utilize their online automated bill pay. I set up several payments for future dates, knowing that my paycheck would not be direct deposited until the day that I typed in for the checks to be paid. Little did I know that the term "delivery date", meant the date that I wanted the recipient to actually receive the payment? So of course, the bank then debited my account for hundreds of dollars, to pay the three bills, resulting in three separate "overdraft" fees of $37.00 each.

September 2010 contacted M&T Bank requesting loan modification, representatives, filter me through number of processes to see if I qualified for the mortgage modification that all concurred.

Had a total of of 13 overdraws and other fees totaling over $428 for 1 month service fee from Amazon which I never approved. Caused from purchases many were under $5 and knew was money in bank. So never felt ripped off and M&T knows that's charging $37.50 for charges of $1.35 not knowing these charges were causing overdraws. Really why would I be making charges like I did especially when had cash to pay them?