M&T Bank Reviews

The women that work as Tellers at the bank in Brattleboro are great! The bank itself sux! They constantly charge fees and they’re slow at reviewing issues! I can’t even get my User ID reset and have had to ask or press resend SEVERAL TIMES!! I constantly get logged out of the stupid app and constantly have problems getting back in! It’s as if they don’t want me to see all my charges because it happens so frequently!

Do not let these people service your mortgage loan!!! You will regret it, mark my words!!!!

My mortgage is serviced by M&T Bank, and I am currently in an active Chapter 13 bankruptcy. I recently found out that approximately $1,950 in bankruptcy attorney fees/costs were charged or requested on my mortgage account. I requested a breakdown of the fees, but the only document provided through M&T/SouthLaw was a single-page ledger. It included vague line items such as “MFR fees” and “MFR costs,” but did not clearly explain the work performed, why the charges were necessary, invoice details, dates of legal services, or whether the fees were approved by the bankruptcy court.

Description of Error. Disclosed Payment: According to my finalized Closing Disclosure (CD), my total monthly mortgage payment was legally disclosed as $4,995.47, which explicitly included a monthly projected escrow payment of $1,267.60. Actual First Bill: Despite the binding disclosures signed at closing, my very first monthly billing statement demanded a payment of $5,799.00. The Cause: Upon investigation, M&T Bank's escrow department failed to realize prior to closing that the escrow account was in a shortage position. This shortage should have been calculated, straightened out, and properly disclosed in the loan documents before closing. Because it was not, the bank is now improperly attempting to collect a payment that drastically deviates from the legally binding closing documents.

Trying to complete the short sale process is literally the most painful experience ever. Documents continuously get rejected over minute items. It is like they do not see that, as a customer, I am trying the best to get all requirements in place as soon as possible. The crazy part is, if I were to foreclose, the bank would just have to submit literally everything that I am doing on their own anyway. I found the buyer, I completed the very complicated paperwork, I keep taking time out of very busy schedule to call for updates, and get the most rude and unnecessarily sarcastic person on the phone EVER! This is THE WORST bank in the world. I am telling literally EVERYONE I know to NOT bank with them or use their services. Avoid the headache.

Customer service is the worst. RUN AWAY. They make no effort to resolve issues. Hold time over 1 hour, then rep is rude and unable to comprehend or fix issues.

For the first few years, service was ok, then I go to Miami and I start getting blocked on any Zelle or Venmo because I had lost my license ID credit cards in Miami. I had to use Zelle or Venmo to make payments, especially to friends that were affording me cash as needed. Well, they started blocking me on my Zelle or Venmo payments and permanently blocked me and then I became debanked by this bank. No questions asked, they just blocked me from access to my own money.

M&T took an unauthorized mortgage payment from my checking account. They are refusing to return it, stating that returning it will make my June payment late, although they caused an overdraft of my bank account, causing my other bills to be late!

Ongoing website issues. Always Report it but I don’t always hear back. Several months my loan was drafted twice each month. I notify them to cancel or stop it before it drafts if I know it’ll draft in advance and they conveniently wait till it’s too late then I have to deal with my bank. I’m disabled and older and would rather get statements mailed than deal with their terrible online service.

Any time you contact this bank, prepare yourself for a 4 week wait for any kind of service. They are just HORRIBLE. From the corporate level to the branches. I have spoken with a couple of managers who seemed to attempt to help, but overall the worst banking experiences of my life. Run somewhere other than to this banking institution.