Consumer Complaints and Reviews
I have never dealt with a banking institution that is as ill-equipped and unreliable as M & T. After my mortgage loan was sold on my out of state rental property to M & T, M & T notified me 6 months later that the automatic payments which had been set up for over 6 years and in which I had never been as much as a day late paying, did not transfer. M & T notified me of this via a postcard a day after they sent me a certified letter noting foreclosure warning proceedings. Then I had to pay for their attorney costs to close the matter and my credit score tanked. I tried to explain that the property was managed by a realty company and that I had never even received a phone call from M & T regarding the matter and letters from M & T were sent to the out of state rental property and my previous address.
They refused to reverse the credit reporting and refused my offer to provide previous lender reporting that showed that the mortgage had never been paid late since origination of the loan several years prior. Their customer service rep told me that "I should manage my finances better." Fast forward 6 years later and I am selling the property and M & T sent me a bill for $1,200 for the same attorney/foreclosure warning proceedings that I paid in 2012. The property never went into foreclosure and this has been verified by my current primary residence lender and a previous lender too with the state of Georgia.
Yet, I have been following up with M & T for 6 weeks, made 7 phone calls and customer service keeps promising me they will fix the issue and call me back within 24-48 hours and no one calls me back. Now, I will again have to pay $1,200 to M & T for the sale to close this week while they say they are handling as a urgent request, although I have been told this three times already during the last 3 weeks and have never received a return phone call. I will never do any sort of business with this bank again.
Several attempts in dealing with customer service with most recent was to have a copy of my vehicle title (which they are holding) be sent to the DMV in order to register the car. Even in this day and age they will only assist me if I fax a letter with my request. Not to mention I spent almost an hour verifying my identity however according to policy that was not sufficient. I was passed along to several "supervisors" just to have the policy reiterated to me. Customer service is non-existent!
NOW (M&T BANK) since changing from Wilmington Trust to (M&T) the service has gone downhill tremendously. They just don't care about their customers. They have high fees for every little thing that you can think of. They have made several mistakes with my account and held up my money for days. HANDS DOWN WORST BANK EVER!!! STAY AWAY FROM M&T.
I have been very cautious on getting Auto Loans these days, and now I know why. I have an Auto Loan with M&T Bank. I received an auto loan through Nissan Dealer in Auburn, MA and they ended up getting this institution to receive my loan. I never received a welcome to our bank, instead I looked at my credit report and find out I have an account with them and the total balance I signed for increased by 200.00 dollars. I talked with a customer service rep and they told me it was my payoff, then this morning I looked and again it increased by 400.00 dollars. What is this bank doing, do they think consumers are stupid and don't realize that they are stealing money from their customers. If this does not stop I will refinance with a reputable bank.
Sadly, my review is joining the ranks of the trillions of others who have had a bad experience with M&T. As a business and personal account holder (soon to be former) I was not only treated unfairly and unjustly when seeking banking products for my business but until now, I never closed my accounts despite the NUMEROUS fraudulent and bad practices of this bank. I will start by stating that there are a few branch associates and phone reps that are very professional...but that doesn't negate that there are times when multiple ATMs are not only down, but will take the cash to be deposited and then malfunction where you now have to wait weeks to get your cash placed back into your account. OR when an ATM doesn't work at all. And then there are the actual banking products, which this bank notoriously will not offer even longstanding loyal customers. It is sad that this bank has come to be a bad experience.
I wanted to take my M&T bank accounts across country with me and know that I will be closing them to instead work with a local bank in my new state and a national bank. There was a time when you could open a new account and get pens, bags etc, interest in your savings accounts, something to show that you are valued. Keep searching for the banking institutions that still do this because they are out there and M&T is not one of them. Sadly, the great reps and branch associates will be at other banks when people finally close their accounts and go elsewhere and this bank closes. Treat your banking customers fairly... you are using THEIR money after all. Google the money laundering drug proceeds that went through this bank in 2014, which should propel this bank to give every client a great experience. #putyourmoneyunderthemattressinstead #stayaway #crowdfundinsteadofaskingthemforbankingproducts
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I got a letter on May 8th that my escrow account was short (Today is June 5th). They took my normal payment and put it in suspense because it did not have the $100 dollars for the new escrow payment (Pmts sent automated from my bank). Got an intent to foreclose letter from these people ALREADY!! I've never been late in 4 years of payments, and yet they already start intent to foreclose proceedings. I was out of town for a few weeks and was going through my mail... when a knocked at the door and my mailman asking me to sign a letter from them telling me to get an attorney.
I called in to customer service and the lady talked to me so bad, I had to ask her, "I've been a paying customer and never late, however you're talking to me like I was a criminal. There's a lot of equity in my property so I assume THIS BANK is all too anxious to take it from me." I would like to talk to an attorney, however I managed to navigate the mean rep I got and had the late payment charges removed. Nothing impacted my credit... again never late and the normal payment came from my bank (auto pay) and I kind of feel disgusted by this bank.
THIS M&T BRANCH located 120 Shawan Rd, Hunt Valley, MD 21030 SUCKS **!!!! I'm going through a divorce. My M&T bank account was setup with my LEGAL maiden name (which ON MY SOCIAL SECURITY CARD!!!! I kept my maiden name adding my soon to be ex-husband's name). For the past 6 months I've gone to this location and withdrew monies from my checking accounts using my driver's license, bank card and b/c of all my legal names I provide my Social Security card. Today however all of my LEGAL documentations (I even gave them my damn birth certificate!) weren't good enough. The teller who lack common sense and a ** brain (blonde girl w/ glasses), said she couldn't use my SS card b/c it lack a picture! What state has pictures on SS cards??!! And I'm sorry but don't you all accept the SS card as a form of ID when opening accounts are concerned??? I surely used mine!!!!
To add to the chaos the ** for brains NEW manager ** added his two sense in and completely sent me over the top. To conclude, I went to another M&T I NEVER banked w/ and was serviced using my S card, bank card, and MD driver's license. This branch already set a bad tone with me due to the rude older teller that has a nasty disposition and now the manager who lacks leadership AND common sense. I only banked there b/c it is conveniently located close to my job. Moving forward, to be an ** I WILL return to this branch with my passport, old ID's, SS card, birth certificate, NEW driver's license with every god damn LEGAL name I have and request my monthly withdrawal.
I will not use euphemisms to write this review, I will tell as it is. M&T Bank is not only the worst bank I have ever dealt with, they are the worst group of people I have ever encounter in my life. Like many, my loan was transferred to them, and during 6 years I have been lied to, defrauded, almost foreclosed on for no reason (I was not late on payments), threatened, robbed, and treated like garbage. They added thousands to my principal, they hurt my credit, they forced an escrow account, charged endless fees (even to give me a pay off amount). I was told if I didn't sign a document they would "Increase my principal even more", while they were already preparing to foreclose.
I sold my house with a loss so I could get rid of this criminal organization. I had to endure M&T for 6 long painful years. They are defrauding the hard-working American middle class. I am writing a letter with full details to every consumer protection agency I can find. I encourage all those who have been harmed by M&T Bank in any way do the same.
Honestly, if I could give negative stars I would. This is not directly for this location but for M&T in general. If you use their mobile deposit in the first 30 days of your membership to deposit a check they will HOLD it completely for 5 days. They don't give you a certain amount and hold the rest like most banks. This is absolutely ridiculous as the check I put in was a payroll check. As soon as it clears, we are taking our money out and canceling the account (regardless of a fee). Thank you for screwing us and leaving us with no money for a week! Never again and we will definitely be telling everyone we know not to bank with you!
They unfortunately bought my mortgage a few years ago and out of four they have been the only company that's problematic. They're impossible to get a hold of to make a mortgage payment to, even on their app half the time. It's nothing but problems with this company, I can't stand them. Do yourself a favor and avoid them at all costs if you can.
M&T Bank in Rehoboth Beach, formerly Wilmington Trust provided title to mobile home when loan paid off, but it was unsigned. Owner did not know this was a problem until time of transfer. I am realtor representing the seller. M&T faxed copy of title not understanding that we need original in order to complete the transfer. Have tried for 3 days to get someone to call me back. Zero response. Unacceptable, unprofessional customer service. What does it say about a company when they won't even call you back.
M&T Bank is the worst place ever. I always come to this bank and the customer service is the worst ever. Each person waits at least 30 min to be seen, while there being more employees there. Instead of making customer service the number one priority and help the next customer, they leave one person at the teller and all they can say is sorry. One customer and you spend your whole lunch there. It has to get better.
Took almost 3 and a half weeks and 11 attempts to get a payoff statement. I explained in early Dec of 2016 they would not be receiving a pmt for Dec as it was to be included in the payoff of the mortgage. After finally getting payoff info after them dragging their feet Dec not went past 30 days, I was assured by several members of their staff this was not an issue since the Dec pmt was rolled in the payoff check. Only to find out after having my check for the entire balance of this note in their possession on Jan 13 2017, they turned my account delinquent on the 20 of Jan 2017 and destroyed my credit score after confronting them. I was told there's nothing they could do and conveniently all recorded conversations on this matter could not be found. Instead they have reported my account as delinquent for the entire balance of the note. Not for Dec 2016 note. The entire note of 86 thousand dollars as if it went into foreclosure.
I had never even had a late fee with my account that was my fault. Only when they had trouble with online pmts. My credit score went from 722 to very low 6s and high 5s. I am wanting to pursue this matter with legal action. Just not sure how to approach this issue. Extremely pissed off they have done this to me. Feels like a personal attack. My credit card interest rates have risen due to yearly reviews of my credit history. I'm being financially destroyed only trying to improve things with a local institution. I hate M&T Bank and I hope they get whats coming to them.
I just dealt with the nastiest/heartless bank in the world, M&T Bank. They could care less if my brother can't talk to them, because he is on a vent and chemically sedated. From the 24 of Feb to 24 of March the M&T Bank will close my unconscious brother's bank account if he hasn't contacted them by that time to update his personal information. They will write him a check on what is in his account and mail it to him! I say that is a good deal! Who would want to be associated with such a bank!
One lesson here in this heartless and non personal time is that everyone has to get a power of attorney for financial and or medical decisions in the case that someone can't talk. There are too many banks out there for me to deal with an M&T Bank ever again. I also called customer service 1-800-724-2440, gotten for Google search. It give you like 4-5 choices and none was for a complaint. I had to just hold. It repeated the same choices with an additional choice 6, it repeated the same 6. I pressed 6 again and got a nice lady that listened and stated she would alert her supervisor. Lol, I doubt it.
I went to the bank this morning to get a document notarized and was charged $6. The person should have informed me before notarizing my documents that there was a $6 charge for this service if I was not an account holder. She did not do that which I thought was unethical, unprofessional and sneaky. It these are the kind of people that this bank employs, they will certainly never get my business.
First off the bank charges fees that most other banks have done away with years ago, like a $3 to transfer money to another bank, and $10 a month to use a money management software like Quicken. Already a reason not to do business with them. Second, a company that I regularly do business with accidental took a large amount of M&T (which was listed as a secondary account) without alerting me. M&T is an account I made a long time ago and almost never use, and thus it did not have the required funds. M&T immediately charges a $40 overdraw fee without notifying me (while it is your responsibility to check, most banks this day and age will notify you of this), then 5 days later without notifying me charged me another $40.
Finally they send me a collections letter, which incorrectly claims I had already been notified. I call M&T and the first person I speak to (whom I confirm works for M&T not a debt agency) keeps trying to get me to set up a payment plan, ignoring the main reason I am calling. I finally get put on with someone who can help who says that unless the company reverses the charges, they cannot even consider waiving the fees. I call the company that charged me and they say (understandably) that because the bank accepted the charge, they are unable to reverse it unless it's a fraud incident. I call the bank telling them that I can settle the account today, and ask them to give me a one time courtesy waive as I am a long time customer who acted in good faith, and the incident was due to a bureaucratic mistake rather than a lack of funds.
They told me they wouldn't waive it as it was not a bank error. I told them I would then settle my account and immediately close it once the balance went to 0, and I was told that was my decision. I have settled my account and will be closing it within the next few days. I honestly should have done it years ago with all the headache M&T routinely gives me, I have about 6 accounts open with various banks and M&T is by far the worst. My advice, stay as far away as possible and do not open an account. Pick any other bank, if you're rural and have limited options pick M&T only as a last option.
This Bank gives you no wiggle room and doesn't care about you whatsoever. They'll do everything to get you to their bank but then nothing to keep you satisfied even if you are a good customer. I use their online mobile banking. It showed I had available and total balance in the positive. I forgot that I had made 2 bill payments that didn't come out for 3 days after, and I purchased fuel. All of a sudden all of these things came out at once. I was given three $40 insufficient funds fees for each charge. I'll admit that was my fault. I tried getting them to reimburse me for at least one just to be nice because I never, ever, ever go negative but nope.
The other problem lies with the saving overdraft protection fees. It took money from my savings for purchases I made while my account was still positive. It did this 2 times and when I mentioned this they just said it covered the purchases, I told them the purchases were made when it was positive. She just shook her head and said nothing. Didn't even care. I then asked "if I close my account how would that affect my direct deposit." She went on to explain how it would affect my direct deposit, and then said "but since you're closing your account I won't put a word with the manager." I said "I'm only closing my account if I can't get at least one of these and my savings account fees reimbursed since I never go negative. I think it's completely ridiculous to charge 40 bucks for three fees that came out at the same time." And she said "well if you're going to close it then I can't do that." Avoid this bank at all cost.
I went to the M&T branch on 4747 Transit Rd, Depew, NY 14043 to transfer money between accounts. There was no one in line for the three tellers. I walked to the counter and stood there. Not one of them made eye contact or acknowledged me. This was ignorant and rude. I went to the teller in the middle and could literally feel the disdain oozing from her. As I explained what I needed to do she was busy joking with her fellow teller about house parties. I provided my ID as requested and she returned it with a flip of the wrist. I worked in customer service all my life, and I have never seen such arrogant and disrespectful treatment of a customer. M&T human resources better start using better hiring criteria for its people other than empty headed party girls.
What do you do when your mortgage was sold and you were not informed. What do you do when you find out and the new company is not set up to take your mortgage payments? What do you do when you are in a horrible financial bind and the bank offers to help and save you some money? I saved $3.00 from that scam and I am currently behind. I attempted to catch up and I called to make a payment. After being berated by Customer Service for not making the payments, I was shouted at, demeaned and the payment was taken from a very old account not used in over 16 months... on purpose, I'm sure. I called twice to try and figure out why the payment didn't go through. Each time berated about being behind and confronted with... "Well! What are you going to do about it!!" I spoke to a manager who did not want to fix the payment. She wanted to know what my problem was and why I couldn't pay.
I HATE M&T BANK!!! They want you to fail. They scam you with a fake help program. This fake program gave hope and increased the overall amount of my loan without telling me. That should be illegal but I guess this is all a part of the new world order??!! Then they WON'T make your payments over the phone or give you access to make payments online. WTF!!! They will go down in history as the MOST unfriendly, unaccommodating, ** in history. I was told that I don't have to call them but... I do have to call them because they won't let me access my account online... I curse you all!!! I hope you burn in HELL.
I pay my mortgage payment religiously every month through my online banking. The payment is due by the 16th of the month or they charge a late fee. I have the payment sent on the 6th of every month. That gives the payment 10 days to reach them. This month I received my statement from them with a late fee assessed. I thought, no problem I'll just call them and ask them to refund it. They REFUSED to reverse the late fee. I told them I had a confirmation from my bank that the payment was sent from my bank on the 6th. They told me too bad. They only allow one reversal per the life of the loan and I already had one reversed in October of 2015 (for the same reason).
I asked to speak with a supervisor and he told me the same thing. REALLY??? Only one reversal for the lifetime of a 30 year loan and it was not even my fault??? They refused to even consider that they might be at fault for not processing the payment on time. They blamed the post office and my bank. Don't do business with these people!!! From reading the other reviews it is obvious they are rip-off artists and need to be investigated!!! Personally, I am going to shop for a refinance with another institution. I will NEVER do business with M&T again.
After failing to be able to make payment online I called Customer Service. Being transferred around after long holds on each round finally got to talk to supervisor only to be told I could only make my payment on PC not mobile device. The other girls didn't know that? The first two girls were very rude and I'm wondering if I was left on hold that long on purpose? My loan was transferred to them. I would never have picked them. Stay away from this business! ** for customer service and the music they play while on hold. I'd like to slap the smart mouth girls on the phone. Wonder if they REALLY record the calls? Doubt it.
Worst Bank Ever!!! When making deposits it says it will be available on a certain date then it's not, when you ask why it is not they give you some ** excuse that it posts to the account then day after the given date. WTF!!! Any bank I have ever had makes funds available immediately if under a certain amount, not here they don't make those funds available until 2-3 days later. When you tell them to cash a check and deposit as cash they won't do it stating some more ** excuses. When my father wanted to put money in my account for me they wouldn't let him! Any bank will let you deposit into an account but again not here. I have had nothing but bad experiences with this sorry excuse for a bank in the year that I've dealt with them. I will pulling all my money from this bank and opening a new account with a credit union. Do not go here!!! This bank should be shut down! Run!!!
I paid my last car loan payment and called M&T Bank customer service immediately to change my address and name so title will have correct information. They ensured me that name was changed and I was supposed to receive mail which I had to sign and send back with copy of marriage certificate. 10 days passed by and I never received mail with title that had my old name and address on it. I called them again and they said I have to deal with DMV directly to change my name on the title. As a customer, I did everything right, I was on the phone for over an hour, they told me my information was updated and they are sending mail. As a result, I have to pay fee to DMV to have my title changed. Manager was rude and entire customer service team didn't care to understand my situation, I would never use this bank and make sure everyone around me knows how bad they are.
As I have seen there are a lot of complaints about M&T Bank. I'm also complaining their phone wait period is too long. They get mad at the customer. Make up stories that make little sense. I know it not me because no other financial institution is doing that over the phone. I gave it a two stars because when they screwed up or gave me a hard time one guy put our payments back up to date for us.
Went to the bank with a personal check that someone gave me. They purchased a snowmobile from me. Went to cash it. They wouldn't let me cash it at the window so I went inside. They wanted 2% percent of the check to cash it there. Are you kidding me? This is one of the worst Banks I've ever dealt with.
We wanted to re-fi our home mortgage to save a few dollars. We always paid on time and even ahead of time. I started in mid-August, was told it would take 30 days to complete. Still no closure the week of Christmas. We had at least 3 closing dates only to be told everything was ready yet. I got a call that we would close Dec. 27, 2016. Two days before closing, I was told by M&T Bank I needed a check for over two thousand dollars for closing costs. I was told from day ONE that all costs would be added to our loan. So since I did not have the two thousand plus dollars they say I canceled the loan and therefore they keep my $275.00 fee to start the loan.
How can a bank like M&T stay in business with all the bad reviews I see. Do they even have one good review??? They advertise their loan interest is 2.7% but they told us 4.75%. They say they didn't know we had a manufactured home. We have a credit rating of 879 and they tried to shaft us. Do not deal with these people. They are bad news. M&T will take your money and run. No customer service at all. No return calls in timely manner. Run as fast as you can!
B of A sold my mortgage to M & T a few years ago. I always paid my payment before the due date until two months ago when I had a decrease in my income. I called and requested help through their Mortgage and Home Equity Repayment Assistance. They told me I had 90 days to complete the paperwork involved. They told me they would send me the application immediately as the 90 days began with that phone call.
After a week, I had not received the form. I called them back and they said they would send another application. This took another week. I completed all the paperwork with all the requested forms. They would call weekly requesting additional information they needed. All this was sent in a timely manner on my side. Last night I received a call saying they declined my request as I had not signed and dated one item they requested and I was now over the 90 days. They had that documentation for several weeks and knew it wasn't signed and dated, but never mentioned it during any of the weekly phone calls. They purposely waited out the 90 days to mention it so they could decline my request. They are vultures preying on those who really want to pay their bills, but are going through a rough time.
Do NOT deposit or invest your money here. Should the account holder die they REFUSE to release the money to the rightful beneficiary. They just keep asking for more paperwork, that even if you provide they just keep asking for more and NEVER release. By LAW after 3 years of no activity on an account by its owner they are bound to turn it over to the state and THEY DON'T - THEY KEEP THE MONEY. Dad has been dead since 2010. I am administrator of his estate and provide all certified original paperwork the County says they issue. HUDSON is committing FRAUD (or is incompetent) by holding funds for their own benefit (at a laughable .01%). The staff is jealous you are getting your dead parent's money and do everything they can to withhold it. If you die your money is THEIRS and your family will never see it. They also rip off old people with extremely low interest rates. Get a Vanguard. DO NO TAKE THEIR ADVICE it is SELF SERVING.
My mortgage was purchased by M&T, I did not enter into the relationship knowingly. M&T was crooked and unfair in their dealings with my mortgage. I have no doubt they can claim their actions were legal, but would reject any claim to a moral standard. They withheld funds while they simultaneously charged late fees. When I protested by phone, on several occasions, it was just a run around. They held funds and stood by fees, and then put the requirement on me to write a letter. Take your money, and put the work on you to get it back, that's the M&T I learned to despise. I suggest you DO NOT enter into a relationship with this bank!
I tried to deposit a small business check ($182) into my account and get immediate access. Despite the fact that I have direct deposit from my employer, they would not give me access to the money. BoA will and that's where I'm headed next. Oh, I took the check back home and photo deposited it to my Chase account, immediately available without the paper check!
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