LoanMe

Consumer Reviews and Complaints

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Verified Reviewer
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If you need a loan quick this is the way to go. I had money in my bank after a couple of hours. All I had to do was provide some basic information. The lady that helped me was very friendly and she answered all of my questions. I will keep LoanMe in mind next time I need a loan.

2 people found this review helpful

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Verified Reviewer
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This is a joke. My credit is 688 - not great; but good. I applied for a personal loan for $10,000 to do some home improvement work. They told me I was approved and just needed to verify my bank account. After "verifying" my account four times, they said it had only been open 1 month. I have had the account for 20+ years and called the bank. I called back my "Senior Loan Agent" Andre to tell him they were checking my wife's Christmas Club account and not our checking account.

Then a Customer Service Rep called to ask me some questions to verify my identity. I answered everything. He said I would be getting a call from Andre with good news. I literally was hanging up with him - when I got the "decline" letter. Indicated because of my credit score and delinquent account. I missed one payment of $40 back in 2013. Other then that, I have 1 credit card, no loans, nothing. Amazed at the fact that they literally ran me through the ringer and after verifying my identity - declined me? What a joke. What is worse, I wasted an entire day dealing with these people, wasted part of my wife's day and all I got was a hard hit on my credit! Stay away!!

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Verified Reviewer
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Fast, accurate in terms of making sure that you understood loan and were accurate in terms of loan, which day your loan was due and how much you would be paying back. Nice friendly staff, easy to complete paperwork, easy to understand terms of loan.

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Verified Reviewer
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I mostly dealt with Kevin **, he was very helpful, polite, and always there to help thru the entire process. The follow up phone call I just received was very heartfelt, and warm. Thank you for helping me in this tough time in my life, as no one else wanted to take the chance, and I can understand that. I was in need, and you at LOANME, was there to make my situation improve that day. Again, thank you, and if you ever need to speak to me, please feel to call.

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Verified Reviewer
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Resolution In Progress
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LoanMe

Hi Lynda, We are sorry to hear your experience did not go as smooth as your first experience with us. LoanMe takes these situations seriously and is doing more to prevent this from happening again.

Original review: Jan. 31, 2017

This was not my first loan with loanme.Com. My first loan process went very smoothly but this loan was not so smooth. The rep "crystal" was friendly and kept in contact with me until she got the documentation she needed then she dropped off the face of the earth. I guess once she knew she was getting her $1,500 commission, she didn't need me anymore... at least that is how I felt. I had to find out from someone else that the loan was approved and had to wait until the next Monday for the funds to be deposited into my account. I feel she should have told me that I had to wait over the weekend for the money and she should have stayed in contact with me through the process. I should not have had to call twice looking for her, only to have to find out from another employee what was going on.

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Verified Reviewer
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Andre was very kind, personable and professional. The process was no fuss and we worked together to achieve the ultimate goal. Interest rate is outrageous but it at least an opportunity to get funds immediately. This allowed me to catch up on my house and bills!

2 people found this review helpful

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Verified Reviewer
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Great service from LoanMe. They answered any questions I had and put everything in bold print. The one on one touch is refreshing. I talk to one loan officer and It was quick and easy. I got a call after transaction was complete to make sure everything went smooth and if I had any other questions.

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Verified Reviewer
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Cory worked hard to get this done the same day. My funds were in the bank the next day. Thanks Cory. I would recommend to a friend. The terms are affordable and if I want I can pay it off sooner or spread the payments out which is good for the budget. Thanks again.

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Verified Reviewer
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Resolution In Progress
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LoanMe

Hi Michael, Thank you for your feedback. We encourage all our customers to give us a call if they are having problems making their monthly payments. If you would like to discuss possible options, please feel free to contact our Customer Concerns team at 844-804-7368 or 844-764-7368. Thank you.

Original review: Jan. 23, 2017

My credit situation changed and I called to see if they could do anything about my interest rate. They refused to refinance my loan to a better rate. I can't blame them though. My loan has already accrued 341 dollars in interest and it's maybe 6 weeks old. Avoid them at all costs. It's cheaper to just get behind on your bills.

2 people found this review helpful

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Verified Reviewer
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They are great when you need money fast and you can plan to pay them back within a year or sooner. The apr is ridiculous but the fact they will give a loan with no credit/bad credit is better than nothing. Second time using them.

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Verified Reviewer
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I believe this was one of the best and most efficient processes I have seen in a long time, that goes for any industry. I have already given out a few referrals since I'm 100% convinced you're the best lender in the business right now.

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Verified Reviewer
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Have used LoanMe multiple times and have always had fast, easy service. Customer service is very nice and easy to work with. Interest rates are high, but I always pay off early so it works great for me. Would recommend to someone looking for a short term loan.

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Verified Reviewer
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Even though the interest rate is very high, it is a competitive rate compared with title loans and pawn. I have used LoanMe previously. As long as you can pay back QUICKLY, it is a very convenient way to get cash fast.

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Verified Reviewer
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I had a great experience. The whole process of getting the loan was easy to do. I did wish you guys were open longer since I wasn't able to reach you guys in the evening our time. The person I talked to was patient and helped me whenever I wasn't sure on how to do something.

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Verified Reviewer
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I appreciated the company specifying that the loan is one that you should try and pay off sooner than later due to the interest. It showed me that they were not just trying to make a buck off of me and that loan is what it is a loan.

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Verified Reviewer
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I received excellent service and quick funding. Everything was just as it was explained to me. Josh ** was very helpful and easy to work with throughout the process. All questions were answered. It was a great experience. I highly recommend them.

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Verified Reviewer
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I was amazed by how quick I got the money. I started with my application around 9:00 am. I have all my documents ready and after few phone calls, I got the money in my bank around 1:30 p.m. Thanks to LoanMe.

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Verified Reviewer
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My wife and I am thankful to have this loan. I am bummed to find out after the fact that the $6600 we were guaranteed was just $5100 with a $1500 fee. Hence the four stars instead of five. We are still extremely grateful to receive this loan nonetheless!

2 people found this review helpful

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Verified Reviewer
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Great service was given to me by Mr. John **. He responded quickly when I contacted him by phone. He sent frequent emails to me to keep me up to date. Mr. ** was always polite and eager to assist me.

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Verified Reviewer
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I had a very good experience with LoanMe. Helpful, and kind as to helping me with my loan. Done in a timely matter in regards to getting all the information needed via phone calls or emails to complete my loan. Thanks LoanMe.

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Verified Reviewer
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Easy and fast approval! I'll definitely go back and apply for another loan if an emergency occurs. These loans are for those that plan on paying it off in full. I highly recommend it. Thanks to Mike ** for the great help he was and very informative.

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Verified Reviewer
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Your Loan Officer (Holly **) help me with care & the best professional manner. The loan process was easy & I'll recommend your company in the future. If you have any question, please call. Your assistance in this matter will be greatly appreciated. Thank you so much.

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Verified Reviewer
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Well for starters, I was not able to qualify for the loan I wanted to consolidate my bills for a new start. But Colleen was very informative and we went over several options to achieve what was best for me at this time and things for me to work on also. Thank you.

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Verified Reviewer
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I wouldn't normally take the time to write a review. However LoanMe saved me!!! The loan process was quick and easy!!! I did not expect to be approved but to my surprise I was approved for $3100- The best part is the funds were in my account the next day!!! Thank You LoanMe! Thank You.

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Verified Reviewer
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Thank you for the loan. Your people were courteous and quick with a response to my needs. I am glad that I found you. I will tell a friend in need about your service if some is ever needed. I hope you are still in business if I should ever need to use your service again.

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Verified Reviewer
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As long as you understand the fees and agreements this is a good place to get an loan. My credit score is decent which resulted in a good interest rate. Sam was very helpful and walked me through the process and helped me understand their fees. He emphasized this is a loan you want to pay off aggressively which is what we're able to do. I was able to consolidate our cards and make the payments more manageable.

3 people found this review helpful

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Verified Reviewer
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LoanMe help so much. I have to be thankful for them helping me. At the end of the year they get 5 stars customer service. I can say I do recommend friends to go to LoanMe to ask for a loan in time of need.

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Verified Reviewer
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The LoanMe rep who helped me answered all my questions and explained the process adequately. He made sure I was completely comfortable going forward with my loan. I felt valued and appreciated everything he did for me. He reached out and emailed me when necessary. He took his time in explaining everything and did not try to rush the process. He even told me to call him for any reason at all.

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Verified Reviewer
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The customer service representative was extremely helpful during my loan process, and I spoke with him many times to help me get my loan application processed and approved. I will definitely use LoanMe again in the future. Thanks again for all your help.

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Verified Reviewer
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John ** was very helpful in getting me the loan I needed. He worked with me over the course of about two days. I really appreciate the time and effort he took to help me when I needed it. I would like to say thank you to John and the LoanMe team for all their help and I highly recommend LoanMe to anyone looking to get a short term loan.

Question and Answers - LoanMe

What are the most common misconception consumers have about your industry?

Lack of transparency. LoanMe does its best to make the terms of the loan clear for customers before they decide to take a loan.

What is the greatest obstacle LoanMe is currently trying to overcome?

A number of sites online display primarily negative reviews on our products and service. This, however, does not reflect the voice of all our customers. A great majority of our customers are happy with our service and we would like to change the conversations online to show this.

How has your industry changed in the last 5 to 10 years?

In the past several years, it has been getting more and more difficult for the public to qualify for personal loans through traditional banks and other lenders. LoanMe is trying to fill the gap by helping customers who cannot find help through such traditional mediums.

How has LoanMe grown or evolved?

LoanMe has experience steady growth since 2013.

How do you see the company growing or evolving in the future?

LoanMe is focusing a lot on growing its Prime and commercial loans. LoanMe’s goal is to offer its products to a broader range of credit holders.

Where do great ideas come from in your organization?

Great ideas come from customer feedback.

What problem is LoanMe trying to solve?

The goal is to protect a good public image for LoanMe’s young brand.

What sets LoanMe apart from the competition?

LoanMe has easily accessible loans for those with good credit and less than perfect credit, fast cash (cash in as fast as 3-4 hours) and low monthly payments.

What needs do your products or services fulfill, and how do you fulfill those needs better than your competition?

Our quick loans serve customers who need cash fast. Funds may be deposited directly in as fast as 3 – 4 hours.

What are the most common misconception consumers have about LoanMe?

Customers do not have to wait the full term of the loan to pay it off. Customers are able to pay off the loan at any time they like with no pre-payment penalties.

What are your company values?

LoanMe has a responsibility to its customers to be open and honest, to treat customers fairly, and to be safe and secure. These principles affect everything the LoanMe is involved in, including the way it lends money.

LoanMe Company Profile

Company Name:
LoanMe
Year Founded:
2013
Address:
1900 S. State College Blvd., Ste 300
City:
Anaheim
State/Province:
CA
Postal Code:
92806
Country:
United States
Website:
https://www.loanme.com/