Cashnet

Consumer Reviews and Complaints

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I am glad I was directed to your company. You make the process easy and painless. Your fees are very reasonable. The money appears in your account as promised. Thank you for being available in emergencies. I will recommend you to all my friends and acquaintances. You rock!

29 people found this review helpful

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Verified Reviewer
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Always a good experience. Money is there the next business day. Easy to apply for. Customer service is awesome. I never have a problem with the deposit. The company gives you a choice of amounts which you can apply for and that is a big help. They are great!

23 people found this review helpful

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Verified Reviewer
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I have had nothing but a good experience with CashNetUSA. When they say the money would be deposited in your bank it is always there. I have only praise for CashNetUSA. They have always been there for me. I would strongly recommend you to anyone needing a loan.

15 people found this review helpful

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Verified Reviewer
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Fast, friendly and helpful. They explained everything about the loan process, very nice and easy for me to understand. Thank you very much. I will let everyone know that this company will do everything possible to help you out of any problem that you having.

20 people found this review helpful

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Verified Reviewer
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I would rate your service as a 10. I would recommend you to everyone. I'm raising two grandchildren and at times would not be able to make it without your help. You're wonderful and I appreciate you being there. And your fees are more than reasonable.

15 people found this review helpful

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Verified Reviewer
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Needed my due date moved by 2 days. I am happy! Was quick and efficient service! I appreciate the online chat! So much easier than calling. Always prompt service. They try hard to keep happy customers. Would recommend them. Never had another company to be so cooperative.

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I ask how many payments I had. They were very quick and in clear English. Very very nice. I would do a live chat anytime and Cash Net is one of the best companies I have ever dealt with and I appreciate all you have done for me.

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Used chat to resolve payment scheduling issue. I had a response within the two minutes suggested by the chat window. The chat service rep Mary was very helpful and responsive. She couldn't do what I requested but suggested an alternative. My problem was resolved to my satisfaction.

2 people found this review helpful

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Highly recommend this company for loan needs. I had a payment due this week, and unfortunately we were in the direct path of Hurricane Irma and have thus far been out of work for 5 days. Scared to death that I would be in trouble for not being able to make my payment, but CashNetUSA was so kind and offered their well wishes, and extended my loan repayment. It's nice to see that companies still have compassion when things are beyond our control.

2 people found this review helpful

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I paid my account off and $77.40 was withdrawn from my account on 9/6/17. It was explained by customer service (cs) that when the account was paid off the automatic withdrawal due date was approaching therefore, the $77.40 was withdrawn. Ok, understandable. Well, I waited on the line for approximately 10 min while the cs rep processed the return of my $77.40. When she returned she assured me that I would receive my money within 3-5 days. She also stated while I was on hold that she had to get the approval by a supervisor to approve the transaction.

Needless to say, I called back today to follow up just to be told it was not processed. I requested to speak to a supervisor who assured me the funds would be returned to my account on 9/13/17 with an additional $25 credit. This supervisor seemed sincere and I appreciate the $25 credit for my inconvenience. So I hope the funds be there on 9/13/17, because I would hate to cancel all my services in the future with CashNet.

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Verified Reviewer
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Being as I use your service regularly, it was as always fast, courteous and easy. I have noticed that reporting times have increased, so renewing is a little more involved, but not too much so. I will continue to make you the go to, one stop shop for emergency funds. Thanks again for the help.

2 people found this review helpful

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Verified Reviewer
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This is a very reliable loan department. I have had a great experience with this company. Would love to pay back maybe two payments. That would be much better. Maybe if we could have access to calling CashNet. Thank you for all your help. You are always there for us.

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I am unable to make tomorrow's payment. After chatting with Mary and explaining my situation she did an excellent job, and really helped me out of a dire situation by putting me on a payment plan. Thank you Mary! Great Job!

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Verified Reviewer
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The system would not allow me to make a draw. However, Mary was helpful and prompt in helping me solve the problem. I would recommend CashNetUSA to anyone that needs a helping hand. Quick and easy with a prompt decision and courteous people to help if you have any problems.

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Verified Reviewer
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My experience was easy and surprisingly quick. The reps were very patient and helpful. I had no problems with getting my loan. I would recommend to my friends and family. The reps were all may I add very courteous and friendly. I am very satisfied with their services.

2 people found this review helpful

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Verified Reviewer
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Staff is excellent. Very respectful and helpful when I call or chatting online. I had a problem with my pay dates. It's like when my payday fall on the weekend my bank will return for none pay therefore it cause me an extra $25 charge. But your staff is very helpful to get resolve. But it's coming up again in October.

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I had no problems with CashNetUSA, until recently I called to have a payment postponed. I was able to get the payment postponed, however they failed to tell me that they was gonna take two payments the following pay period. I told them I was never told that there would be two payments coming out. I was told the managers would review the call, and if it was never mentioned I would get the payment back along with the NSF fee that the bank charged me. Wouldn't you know supposedly I was informed (Never happened). This has caused a domino effect to my account. Meanwhile I'm not eligible to postponed another payment. I received an email the day of, that I was being charged two payments. At this point I want to pay them, and be done with them. This place is a scam to keep poor people poor.

4 people found this review helpful

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I had an urgent request to make a payment plan on an upcoming payment. I'm at work and really couldn't leave my desk to make a private call into CashNet USA. So I tried the Online Chat and was helped immediately. The person was very helpful and professional. I've never had any issues with CashNet USA. I love you guys!

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Verified Reviewer
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I am very satisfied with the service! The agent was very helpful and details orientated! Information that she gave me was everything I needed to know and she answered all my questions. The line of credit program is such a help for people like me. Your customer service is excellent as well as your online friendly payment system. It is very convenient and user friendly. I guess my experience so far is wonderful. Keep up the good work!

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Verified Reviewer
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Service is impeccable!!! The staff provided me with a fast response walking me through the process. I wouldn't go anywhere else for my payday loan needs!!! Fast, prompt, polite and always there. What else could you ask for! Thanks again CashNetUSA.

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Verified Reviewer
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The loan application process has been super easy. I am currently awaiting approval and funding, but when I had to reach out a customer service representative via online chat, she was so helpful and answered all of my questions. Many thanks to Mary for being so kind and informative.

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I did not have a good experience by telephone because after waiting for over an hour for someone to answer, I hung up. The next day I attempted the online Chat method and was successful. I would recommend for short term assistance.

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Verified Reviewer
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CashNetUSA has excellent customer service. I enjoyed my experience. The calls are answered expediently as well as the chat sessions. The loan process is quick and as I stated the excellent customer service helps to speed up the process. Thanks.

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Verified Reviewer
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I couldn't get the loan section to work so I used your chat feature. Mary was so very helpful and processed my transaction very quickly. Very satisfied with your service and the professionalism as well as your company. I won't hesitate to use you again, thanks.

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I have been a single mom for 21 years. In making sure that the bills were paid my credit has not been the best. In an attempt to start rebuilding my credit I have been using CashNet services for approximately seven months. The customer service has been great and the prompt assistance is a huge Plus. Thank you for offering the service to those of us that need it. And thank you for providing Representatives that are knowledgeable and willing to help.

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You have always been fair and are always ready to answer any questions I may have. And you are safe to do business with. Some of the other companies are scam artists and your employees are quick to advise this as a lot of us are caught unsuspecting and end up getting ripped off.

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Verified Reviewer
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I had applied for loan and by the next day it was in my bank account. I never had a problem in receiving the money. The person who helped me was very nice, considerate and very helpful and explained everything to me very clearly. I would highly recommend for people use CashNet.

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Verified Reviewer
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I spoke with my representative that was automatically selected for me and she was very professional and courteous. She assisted me by answering all my questions and being very thorough in her explanations to ensure I was not misinformed or felt unclear about anything.

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Verified Reviewer
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Quick and easy loans. Just would like to see better discounts for returning customers. I've been a customer for over a year and haven't received any discounts greater than 25%. Would like to see that change in the future. Quick replies from customer service is great.

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After applying for a loan I was given a credit line. I proceeded to transfer a portion of the funds to my bank account. To my surprise a few hours later I was notified that I was turned down! WHAT? After I was given a credit line... Customer service kept me on the phone for 15 minutes and all they could say was they were sorry... LOL.

4 people found this review helpful

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First of all, I took out a loan with this company back in 2013. I paid it off within about 6 months because I couldn’t afford the payments!! I even had to borrow the money to do this and my friend put it on his credit card. Now, 4 years later, they claim I never paid it, so they sold the debt to a debt collector who they claim called me numerous times... they did not!!! Now will they even talk to me... as they keep saying I have to call the debt collector who I did call. But since I paid company, they say I to call the company!!

Anyway, 4 years later (before I knew about their claims of my never paying them) I applied for a loan, all of my info was hacked (from their "secure site") and now I have some fraudulent company calling me swearing they are CashNetUSA, who clearly aren’t, that I’ve been approved for a loan with an 8% interest rate (yeah right!!). But who now has all of my personal banking info, account numbers, everything!!!

You would think a company making things much money, who claims all of your info you enter into their site is "secure" actually would be secure!!! Which obviously they aren't!!! So of course, they refuse to help me with this as well!!! This is one of the worst companies I’ve ever had to deal with. And should anything happen to my account not only will I sue these people for what the hackers got but also for their outright refusal to assist me with this debt I did pay!!! Don’t use these jerks!!! There are much better jerks out there who are much more professional and where your banking info is safe!!!

4 people found this review helpful

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Verified Reviewer
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CashNet helped me out when I needed it. Thank you. I will recommend this to everyone I know that needs cash for an emergency. This was the easiest and fastest way to get a loan. This is better than a payday loan and I don't have to pay a lot of interest rate back.

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Sometimes surprise expenses come up and there is no way to cover them easily - this is a very easy way to get a quick advance. I nearly always pay it off on the first repay - which means it is more affordable.

2 people found this review helpful

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Verified Reviewer
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I have been doing business with the company for over 2 years now and I have never had a problem with any services that I have used. It would be nice to maybe see a quick emergency load for same day. But services are still very fast and efficient. I have and will continue to refer the company to my friends and family.

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Verified Reviewer
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Michaela who is a chat agent was very helpful and understanding during the whole process of getting my loan. I was having issues with setting up an account and Michaela helped me all the way through the loan process from registering to getting my loan documents.

CashNetUSA Company Profile

Company Name:
CashNetUSA
Address:
175 West Jackson, Suite 1000
City:
Chicago
State/Province:
IL
Postal Code:
60604
Country:
United States
Website:
https://www.cashnetusa.com/