LoanDepot Reviews
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About LoanDepot
LoanDepot (NMLS #174457) is a direct lender that offers home loans, including purchase and refinance loans. LoanDepot was founded in 2010, and since then, it has funded over $100 billion in loans. It’s available in all 50 states and it offers an easy online application process.
Visit www.loandepot.com- Wide range of home loans
- Available in all 50 states
- Offers prequalification
- Doesn’t publish its rates online
Helpful Reviews
LoanDepot rates
LoanDepot doesn’t disclose its current annual percentage rates (APRs) on its website. It’s best to get prequalified online or contact a LoanDepot representative to get a better idea of its rates.
Mortgage rates change constantly, and the actual rate you’ll get depends on factors like your credit history, loan type, loan term, down payment amount and debt-to-income (DTI) ratio.
LoanDepot loan types
LoanDepot offers several mortgage products online, including conventional loans with fixed or adjustable rates, jumbo loans and government-backed loans. Its government-backed loans include Federal Housing Administration (FHA) and U.S. Department of Veterans Affairs (VA) loans.
In addition to new mortgages, LoanDepot offers home equity lines of credit (HELOCs), refinancing options and personal loans.
LoanDepot application process
LoanDepot uses a simple online application process. You’ll need to provide basic personal information, such as your name, email address and phone number, along with information about your income and assets. You’ll also need to provide information about the property you’re interested in, such as how much it costs and the size of your expected down payment.
LoanDepot typically services its own loans, so it’s likely you’ll work with the company long term. Loan officers are also available to answer your questions and help you through the application process over the phone or at a branch.
LoanDepot application process features
The table below shows some of LoanDepot’s application process features:
| Features | Availability |
|---|---|
| Online application | |
| Mobile document upload | |
| Publishes rates online | |
| Offers rate lock | |
| Offers prequalification (no hard credit check) | |
| Certified approval letter | |
| State availabiity | 50 |
| Number of branches | More than 200 |
LoanDepot requirements
LoanDepot doesn’t disclose its requirements for its home loans, though its requirements will generally differ by loan type. It’s best to speak with a loan officer to determine your eligibility and how much you can borrow.
Note that conventional loans tend to be more difficult to qualify for than government-backed loans. Typically, you’ll need a minimum credit score of 620 to qualify for a conventional loan, along with at least a 3% down payment.
Typical mortgage requirements by loan type
The table below shows typical mortgage requirements by loan type.
| Loan type | Minimum credit score | Minimum down payment | Compare with other lenders |
|---|---|---|---|
| Conventional | Typically 620 | Typically 3% | Mortgage lenders |
| FHA | 500 or 580 | 3.5% or 10% | FHA lenders |
| VA | Set by lender, typically 580 or 620 | 0% | VA lenders |
| U.S. Department of Agriculture (USDA) | Set by lender, typically 620 | 0% | USDA lenders |
» RELATED: Best jumbo loan lenders
LoanDepot cost and fees
LoanDepot discloses most of its costs and fees online, unlike most lenders. While it doesn’t disclose its specific closing costs, you can generally expect to pay between 2% and 5% of the total home loan amount.
The table below shows its fee schedule for most states as of April 8, 2026. Some fees will vary by state.
| Type of fee | Fee |
|---|---|
| Appraisal | $0 to $650 |
| Private mortgage insurance removal | $450 to $850 |
| Assumption | $0 to $1,800 |
| Bankruptcy costs | $0 to $5,000 |
| Brokers price opinion | $0 to $500 |
| Credit report | $0 to $225 |
| Document recording | Varies by state, county and number of pages |
| Foreclosure attorney costs | Up to $12,000 per action |
| Late payment | $0 to 5% |
| Modification | $0 |
| Partial release | $250 |
| Prepayment | Not disclosed, refer to loan document |
| Property inspection | $20 to $45 |
| Property preservation | Up to $5,000 |
| Recast | $500 |
| Insufficient funds | $0 to $30 |
| Subordination | $250 |
| Title search and report | Up to $600 |
FAQ
Is LoanDepot a legitimate lender?
Yes, LoanDepot is a legitimate lender that's licensed to offer a variety of home loan products throughout all 50 states. The company has been in business over a decade and has funded over $100 billion in loans since 2010.
Where is LoanDepot available?
LoanDepot is available in all 50 states, and it has more than 200 physical branch locations in the U.S.
What’s the minimum credit score for LoanDepot?
The minimum credit score for a LoanDepot loan depends on the type of loan you’re applying for, though it doens’t disclose its specific requirements online. Conventional mortgages and VA loans typically require a minimum score of 620, while FHA loans typically require a minimum score of 500 or 580.
Still have questions?
LoanDepot Reviews
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Reviewed June 15, 2026
Loan Depot is absolutely horrible at customer service. If you want to be treated like a number and not a human being, this is your company. Without going into too many details, I ran into a problem back in 2025 and corrected it quickly--but the Loan Depot Customer Disservice Team was so eager to punish me for the problem that they refused to hear me out. They all hid behind some arbitary rule designed to inconvenience me. It gained them nothing, but not one person there stopped to think "Are we treating this customer the way we should?" I spent months trying to get these people to listen to reason and finally gave up. They won. They beat me down. It was more important to them to win than to save one customer relationship.
Reviewed June 4, 2026
I recently had a tax issue with my assessor's office and address it with Loandepot before they made a jump to pay the taxes but after this the tax authorities sent Loandepot a refund and they're charging my escrow account the full amount before the refund as if I’m a idiot. My mortgage is 632 a month. It’s now 850 for taxes. That’s 956 dollars like they're getting 2400 a year in taxes and I initially didn’t have a escrow from the start of this loan and now I’m disable and the house caught fire.
The loss draft department has had my house in unlivable condition for over 28 months since the claim started and my insurance company has sent the full amount of the policy of 204k to repair the home. 5 houses has been built and I’m still working on my house. Please do not even consider this trash of a company. I’ve dealt with every department in Loandepot and they're doing this to me on purpose because of my reports to the CFBP and the BBB. All this is retaliatory at this point.
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Reviewed June 4, 2026
Loan officer was nice and I decided to move guard with loan even though interest rate was not competitive. After the fact everything went down hill once signed. Loan sold within month and nothing but issue after issue with escrow and insurance… still trying to get it resolved! Avoid..!!
Reviewed May 28, 2026
This company calls me 5 times a day for the last two weeks, haven’t looked for a loan in 2.5 years. I blocked them every time and they just keep using different numbers. I would NEVER use this company, total harassment
Reviewed May 16, 2026
First off, I realize our loan was difficult due to problems with our credit. But they told us from day one, the loan would be approved. It was only took short of three months. Yes, THREE months!!! For three months, we were fed do so many lies I can’t even remember them all. Had to keep sending the same paperwork over and over. They were asking for the most asinine things.
Anyhow, it is done. They were suppose to give us money three days after closing. They owe us money. They said they sent it, which was another lie. They couldn’t show me a copy of the check they sent. Just lies, lies and more lies. Everybody we came in contact with were terrible human beings. I pray to God they sell our loan! These people are truly insane!!!! Do not use these people, it will be the worst experience of your life. They ought not be business!!
Reviewed April 18, 2026
My fiancée and I started working with Pete **. From the start it was easy to get started looking for our new home. It didn't take long for us to find the perfect home for us and we were on our way. Communication was spot on. Any time we had questions or concerns Pete was right there to answer all questions in clear details. You will not be disappointed when working with Pete **!
Reviewed April 12, 2026
Loan was part funded and they still owe us over 8k since closing. It’s been a month and we are paying on a loan that is not fully disbursed.
Reviewed March 31, 2026
This company is the worst company I have ever done a loan with, they are rip offs and liars. Do not use them, they had lied to me from day one and I will never recommend them to anyone. They told me I had a rate 5.50 and then I go to close at 5.99 and then and origination of 4,023.00 on a VA loan. They are horrible.
Reviewed March 19, 2026
They had me pay out of pocket for services. I told them that the condo I live in is not FHA approved, they knew this all a while. They also knew that they weren't going to approve the loan the whole time yet but getting money out of me. One person that I talk to said that I was definitely going to get the loan, it was just a process, what a crock of mess.
Reviewed March 13, 2026
Terrible customer service. Representatives are rude, unprofessional, and dismissive when addressing concerns. Communication is poor, problems go unresolved, and the experience is frustrating. I would not recommend using them.
LoanDepot Company Information
- Company Name:
- loanDepot
- Website:
- www.loandepot.com
