JG Wentworth Debt Relief Reviews

Within weeks of signing on I began to feel anxiety over the choice I made. I had questions, concerns and fears about imagined scenarios and problems ahead on this business effort. I called my reps for answers, explanations and reassurance. Each call was answered. I talked with patient, knowledgeable people who understood my fears and answered my questions. My confidence grew over time as I realized I had been given reliable and truthful advice by competent, professional individuals. To date, I am very satisfied with JG Wentworth and recommend their service of debt relief.

Happy with my experience up to this time, everything was explained to me and I got a detailed understanding of what to expect and to this point I have no regrets…Thank you JG Wentworth staff, looking forward to get my debt situation in a better place, again thank you for the opportunity to resolve my debt

Except please STOP telling the lenders about me, the calling me, texting me, emailing me about wanting to lend me money to pay it all off at a higher interest rate is getting old and they are coming to me with JGW suggested they contact me.

I had debt consolidation through them and their service was excellent.

So far I am please with the services that is provide for me. It is a slow progress, I can call and the staff always very kind to console my mind to be patience, it will all work out sooner than I think.

The reps were super friendly and went through everything with me. If I had a hard time understanding, they would try to figure out a different way to explain it to me, but they would made me feel comfortable with my decision. They didn't rush me either. I told them I didn't want to make a decision immediately. I took about a month before I finally decided to go ahead and do it, and they were fine with that. They were well with walking me through what was going to happen and what other companies may ask me.

The program was okay and the reps were great. They helped me a lot and I appreciate the business with JG Wentworth.

I wish I never got involved with him them. They tell you one thing then tell you something else later. Then they want you to pay for their lawyer because they cannot do their job. One star is too good of a rating.

JG Wentworth has made the process very simple. I like the fact that they keep me up to date on what is going on. I also like the fact that I am notified once the payment has been made from my account.

So far, the program is good. I'm paying off my debt every month and it's been a lot easier to keep up with my debt. Customer service is great. I can have a steady payment every month and I don't have to worry about that I pay this or that I pay that. I know that everything is getting paid together.

This program has moved very fast and effortless. Make a payment every month and the people at J.G. do the rest. It's always a joy when you get a settlement letter to sign, it's just proof that the folks at J.G. have your best interest in mind.

Appreciate the clear communication from the team and the ease of use of the online platform. The regular, proactive outreach and updates are reassuring. The compassionate, down-to-earth service is so helpful and has helped make the process all the more manageable.

The reps and the communications were very good. It was a good process.

Their program is good and their service is great. They send me an email before and after to let me know and it's great. My payments are being made and I have all of my money coming out every month.

JG Wentworth is a good place to go. The program worked great. The reps are very attentive and they always answer my questions right off the bat. If they don't have answers, they let me know, "Hey, we'll check into it and get you an answer as soon as we can," and then they would follow up within less than a day. We got a couple of debts taken care of right away and we got some settlement offers for a few of the others. After that, we ended up transferring the debt over to New Credit America that they work with. So, JG Wentworth did the loan to pay it off and now we owe them.

They work very hard for you and are there at every turn, very comforting, make you feel at ease, really take the pressure off. Very professional and to the point, no hassling, hounding or intimidation, just really great people doing a fantastic job.

Devon ** is the one that worked with me on setting up my account. Tracy and Tiffany were also superb. Easy access to monitor my account is great too. This was the best decision I had to make at the time. Thank you JG WENTWORTH.

There is never a need to question them and I rarely have a question. And they don't needlessly bother me. I pay the money twice a month like I'm supposed to and nobody bothers me. Everyone is entirely courteous and knowledgeable.

Your payment has been really SLOW. Talked about first 2 months and then suppose to slow down. Have taken a 100 plus count on our credit score. You wouldn't give us a loan at the beginning and we had high 600's at the time. Now you are willing to lend us money when our scores are low 500's. Merrick Bank has already turned over to collectors. You all have not really done much so far but cause additional headaches for us. You get our monthly payments, how about doing what you said you would do. And how about in a timely manner.

JG Wentworth’s customer service was good. Everything about them was okay so I decided to follow them. People should go with them. If they wouldn’t, they have to decide on what to do.

You have been very proficient and professional. It has been a great relief to finally get control of my financial situation. I was beginning to wonder how I was ever going to get out from under the tremendous amount of interest that I was accruing.

When talking to all the representatives that have called me they are all very helpful. They explain everything to you that you need to know and always ask if you have any other questions or concerns. Very great company to deal with.

Service is good.. Staff seem like they genuinely care. I was a little skeptical about the whole consolidate debt.. So it was worth a shot, since nothing else I was doing seem to work. Staff walk you through the steps to try to ease the uncomfortable. So I am glad I decided to this route.

Very happy with my experience with JG Wentworth. Would recommend to anyone. They are very professional and informative with all services available. Their rates are reasonable and payment options were within my budget. If I would to need them again, I wouldn't hesitate to give them a call.

They were very good and straightforward.

Once I got the gist of it and listened to what Ryan, the rep, had recommended, their process was pretty straightforward. Initially, they offered me a loan for 20,000. I had $23,000 in debt, and eventually said I didn't qualify, but they would offer me that I pay it off. They negotiate a settlement once it's charged off. I decided to go with that because we're at the point where we're gonna consider bankruptcy.

They were very forthcoming, really nice, and professional. But it ended up being really important to know that there were going to be a lot of fees involved, which I wasn't really clear on. I ended up paying more than I thought I was going to. In retrospect, I kind of wish I had found another way to do it but other than that, I'm glad that I got it done and I'm glad that it's taken care of.

So far I’m very pleased. JGW has managed all of my accounts I submitted. Matter of fact settled many. I talk to my family and friends what an awesome Company JGW is.. They are in constant communication with me. I get a friendly reminder every month on my progress in my debt consolidation. Thank You.

Everyone that I have dealt with have been non-judgemental, professional & patient with anything that has come up that I have been unsure of. They have worked diligently to obtain settlements in a timely manner. I can now start to breathe easier. My only regret is that I didn’t reach out to them sooner.

Everyone has been very professional and they go the extra mile to make you feel part of the JG Wentworth family. Have a question and they are very diligent in responding your calls and addressing all your needs to full satisfaction.

Everything was explained explicitly and it was easy to follow. Instructions were clear and communication was well done. The entire process was seamless. The updates and phone calls were greatly appreciated. Receiving the settlements and accepting them were super easy.

I am suppose to pre approved for a loan???? New Credit America wants a co signer??? Not doing it.... Next you did Lendingusa which in turn sent my info to Cross River bank that refuse the loan! SSSoooo I gave y'all a 2 but you're batting zero.

When we have talked to individuals, they have been pleasant and able to answered mine or my husband's questions. They have assisted us all the way through this process. They have been able to assist us with reducing the anxiety/stress going through this process with us.

They are working with the companies to get them to Accept a settlement so my debt can be paid off faster. I’m very satisfied with the job they are doing. Everyone that I have spoken to is so nice and helpful.

JG Wentworth met my needs so far. I applied for a credit card recently and I got approved, so it shows. I’m really satisfied with the program, and hopefully, I can finish soon. If only they can decrease the bi-weekly payment, depending on my overall balance, because it’s going down. Nonetheless, they have good customer service and they communicate.

The service was awesome and the rate was pretty good. The program was seven months and then I was offered through their sister company to pay it all off. Then, I paid them one payment every two weeks. So I'm still paying on it but I'm not paying on it through JG Wentworth.

The rep I worked with at JG was really nice and attentive in the beginning and after a few months, I feel abandoned but then they contacted me again.

Been in program for 7 months. Early on contract was monthly keeping me up to date of what is going on. Last 4 months however to find out anything I have to call. I had to remind them of a settlement they lost. It seems like once they have your fees don't bother them with questions.

Several things not as they were described to me -- minimal lowering of credit score - dropped almost 100 points - very minimal fees - took over 2000 on the one account. Ended being taken to court over the one account.

I would like to recommend JG Wentworth to a friend because they are very professional. They speak my language and they are always there to answer my questions and they are very friendly. It is my first time using this service and I did not understand how it worked but they explained to me step by step how I was going to be able to get out of my debts.

I am so happy with JG Wentworth is assisting me with my credit. From the stated that my credit would be bad for a short time. I trust all the wonderful people that have helped me with my finances. I would recommend this program to anyone!

This has been a blessing for me to have such a heavy weight lifted off my shoulders. I have been able to get my finances controlled while getting the interest rates haunting me to vanish. I hope that everyone gets the opportunity to utilize this service if they are feeling burdened.

I don't like the small $5 payments that I get charged 9.95 per transaction. I still have an account calling me after 4 months. Please contact them & make it stop. Customer service is nice when I call. I wish you guys were open until 7 Central Standard Time instead of 6. I have to call during my work hours or immediately when I walk out of work. Other than that, good job.

I sent a message wanting to increase my monthly payment. It was addressed right away and I was able to make the changes I wanted in a matter of hours. I also received a follow up call and even though I was not able to answer it due to being at work I absolutely appreciate the personal service that call showed.

This company starts off instructing, telling you the process, and keeping in touch. I have had a great experience in this process of paying off debt. Understand, your payments will continue all settlements are fully paid. I'm receiving less calls now.

Every single representative from JG Wentworth has been knowledgeable and patient throughout this process. Without their help I do not know who to turn to. Every phone call has been pleasant and exciting knowing that I am making my dream of good credit come true.

Initially, the program was working well. Even though I did not initially qualify for a debt consolidation loan, I was told that in 6 months time as long as I was successful in the program and had made all my payments on time, I would qualify and could apply. First of all, this was not done in a timely manner. I had a to reach out multiple times to get this process started. Then, when it did get started, I found out that the loan would not be through JGW, but another company. The process took much longer than expected and when I was finally at the point of being offered a loan, the terms were horrible and I would even call the interest rates predatory. This was very insulting and upsetting. I wish I would not have been given false hope when I signed up for the program and wish I had been told that likely the terms of a debt consolidation loan would not be good, even after being successful in the program and making every payment on time for 6 months.

When attempting to reach personnel in the customer service office, I have not once been able to speak with anyone on the initial phone call. I have always had to leave a voice-mail message and hope for a response. On a positive note, my credit score has increased since you have began eliminating my debts. Thank you.

When I submit a document I wish you would tell me you got it and working it on what day and what they said to you. Other than that you all have been doing an amazing job with all these credit companies.

Working with JG Wentworth was very fast. Even though it was a long process, they kept me informed and kept saying, "Now we're in this stage and then another stage." They made sure to let me know everything that was going on. They also do exactly what they say. We're able to settle everything. My credit score also went up from low 600 to almost 700 now and going.

I'm very happy with the program. The team has done a remarkable job negotiating settlements so far. I would highly recommend this program to others. Keep up the great job that you are doing for me and others. I don't have anything else to add. Happy Holidays.

JG Wentworth's program worked out pretty well for the most part. But it could have been explained a little better because I was under the assumption that once I dealt with them, I would keep making payments to them. But it turned out that they've transferred my account to another company and that was not expected. Other than that, I got great service and communication was perfect. This is a good company and I recommend them.

They were very informative and thorough. They were patient and answered all the questions I had. I also liked that they took their time. They were never seemed like they were rushed. The outcome's been good. Ultimately, I was able to get everything compounded into just one account and make one payment. I was very satisfied. However, I think had I to do it again, I might not do it this way because I didn't realize I had to go delinquent on all my accounts in order to do it. I may not have understood the part about the delinquency thing going to affect me that way, but that's not anybody's fault. I just didn't think about it that way.

JG Wentworth really tries to help you deal with the financial hardships and resolve with as less out of pocket as possible. Thank Frank ** and staff for helping me out. It doesn't happen over night. But, they do work with you and your creditors for the best possible outcome. And, I have to say the customer service team are so helpful. Happy Holidays!!

Everyone that I spoke to, whether I called or they called me, strived to answer my concerns and questions. They made sure I understood what we were doing. I am slowly but surely getting out of debt. Have recommended to my family and friends.

I liked the way they treated me, talked to me nicely and were willing to help. It was a good experience.

JG Wentworth did what they said they would do and the program has worked awesome so far. The customer service is perfect. They tell me what's going on every step of the way and they keep in touch. Also, if I have any questions, I have three numbers and I can call different people and email.

JGW is a little slow to get accounts negotiated and that is delaying a loan you recommended me to apply for. Meanwhile, I am still paying 2 big payments a month to JGW. I need for the accounts to be negotiated, so I can get this loan started and start rebuilding my credit score.

It was a pretty seamless experience working with them and the customer support was excellent. They would respond fairly quickly if I contacted them, were always available whenever I had anything, and they would reach out to me if they had any updates.

Not long ago I was able to go to client portal and make my payment early as long as it was not the same day. I think it was 2 or 3 days before the due date, I was told it was never an option. Then after that the agent on the phone started explaining things to me, unrelated to why I called in, like I was a child. I was already mad I couldn't make my payment early. Now I felt disrespected as well.

Your folks have been a great source of comfort, relief and professional. Their Response times are within 3 to 24. They made it easy for me to add another account so I could afford the increase. Yes I will recommend you folks to anyone in my situation and who still wish to pay their bills and not claim bankruptcy.

I'm not very tech-savvy, so I wanted something that I was gonna be able to understand and JG Wentworth looked like they were the most user-friendly. The program has allowed me to pay off and consolidate my debts. They made calls and offers on my behalf. Then, after I completed a year of that, some other company that they're working with took over and made it more of a loan. Instead of me paying monthly, they paid them all off and now I just pay the same amount of money. All the debts now are closed. Working with them, I feel better every month when I had to do my bills.

My concern was being able to maintain my credit somewhat and being able to pay it in an easier payment and not getting so much with the interest. JG Wentworth made out a plan for me and it made more sense to do them. The program has worked amazingly. I was able to keep some of my credit. My credit is going up little by little. Also, the support has been great. They are negotiating for me and that has helped a lot. Then, every month or so, they send me an email informing me how many creditors we have and what's the percentage down on the loan. And at the beginning, when I always tried to reach them, they were always there and with any questions or doubts I had, they will call right up.

I am so grateful that the people that work for JG Wentworth are so thorough and that I have two payoffs that are done and look forward to continuing to work with such a competent staff. Thank you again. I cannot express the gratitude that I have for helping me in my current situation.

So far it's been an alright experience but it is taking an awfully long time and my credit score is tanked which was expected. But if someone were to peek into my inbox and see all the noise from the creditors, I look really bad….

JG Wentworth was very easy to work with. My client associate was very helpful, knowledgeable and willing to answer any of my questions whenever I needed help. My biggest thing was it was showing delinquent and we couldn't settle all of them at the same time. It’s the only reason I opted to try to hurry and get it pushed through then do a personal loan. Because I knew that the longer that I waited in that timeframe, and it going to delinquent, my credit would never come back up like I wanted it to. It's not necessarily that I'm trying to buy anything, but I value the credit that I have and I didn't want it to be tanked for too long. Now, we got everything settled and they even helped me get a personal loan and it shows that they're done taking care of it. They're not delinquent anymore so my credit already started to come back up. I've referred a couple of people over that asked me about JG Wentworth.

Very efficient and a great program, they get the job done! I am very satisfied with the program. They are upfront with everything! Very friendly associates when you call them and take the time to answer all your questions in a pleasant manner.

Was never told my score would drop over 200 points and payments would be missed and that my credit score will be damaged for over 7 years, I would never have agreed to this, totally disappointed with your company or at least the sales guy that got me to agree with not telling me what’s going to happen.

Very happy with your services. Thanks. Would recommend you to anyone with the same situation. I tried to get a consolidation loan before you helped me. Thanks again. Hope we can resolve my debts and I move on and thanks again. Okay thanks.

We were doing well for a while. I assume we are in a holding pattern now accumulating more funds to make an acceptable offer to creditors. I have not heard from JGW in a long time. I am satisfied that resolutions are happening. I am quite unsettled about the fact that I fear my credit rating may be heavily damaged even though I have kept up with paying bills and am making strides to correct situations that need a solution. How long it will take to repair my credit is unknown to me.

I had the rep on the phone at the time. And when I said the situation, the guy said they could do it. I was at a crossroads to where it would either be that or the dreadful thing. But I didn't want to do the dreadful thing. So he was on the line, and I said, “Well, if I'm gonna do this, I need to do it now.” However, in advertising, it needs to be made aware upfront that not all accounts made can be settled. It could very well be in whatever I signed, so be it. But that is something that needs to be stressed upfront, so that people wouldn't be surprised. Because what I have to do for one of these accounts is not only am I paying JG Wentworth, I have to pay a substantial amount to that account that didn't get settled. So, it's still expensive. The surprises have been a setback for me.

When signing up for this debt relief program, it was represented to me that it could possibly take 5-6 months to get them resolved. I am now at 11 months and only have 2 out of 7 accounts settled. Very disappointed.

JG Wentworth sounded so professional and they reassured me everything. They went step-by-step on every single thing, so I felt comfortable with them. The program is exactly what I expected. They have amazing customer service and they are very trustworthy.

I had a good experience. They were always there whenever I texted the guy. He always answered and called me as soon as he had a chance. They were very responsive. My credit score has shot up in the last couple of months.

Nicole who took my call was very accommodating, informative and answered all my questions and concerns with the issues I am experiencing with some of my creditors in the program. Nicole was not only well versed with the subject but also made feel confident that JG Wentworth was the right choice I made. Top notch customer service.

The customer service has been an incredible experience. I was able to talk with a "real" person, who gave great explanations of what was expected and why. They have been right on schedule time-wise with what was in the contract. Great Job.

I have multiple credit cards that I was paying a lot of interest on them. So when I contacted JGW they told me a way that they can help me pay these credit cards off with about half of what I owed. So they have done that and then some. I am very satisfied with what JGW has done for me so far. I just want to say thank you very much!

Everyone I have been in contact with has been so helpful & caring. I was nervous to take this big step but they have been reassuring thru the experience. The portal is very easy to use & I like keeping track of things on there.

I talked to JG Wentworth's rep and I didn't qualify for that but he looked at some of my debt consolidation stuff, gave me some numbers, and it made sense to me so I went with the program. He was very knowledgeable, friendly and great to work with. The only thing I didn't like was I had to start becoming late on payments which made my OCD about paying bills a little weird, but we got past that now. And I'm paying off another loan that I had to get because Discover sued us. They wouldn't settle unless we could do a whole month so we ended up getting a loan through New Credit America. Since then, it feels nice to get a lot of things paid off. JG Wentworth helped me as a program and it got me out of debt. Also, my credit rating is getting up higher than it has ever been.

Very helpful and friendly people. Always willing to help with questions and concerns. For debt relief they make the process simple and easy for the customer. Would recommend to a friend. Maybe not the best option for you but worth looking into.

I cannot express the relief to know there is an end to the debt I was carrying. I was a little skeptical when I made the first call but JGW made the process very easy and obtainable. I cannot thank enough all the wonderful employees who have assisted in the process.

I had mixed feelings about JG Wentworth's program. But it worked out and it was everything I thought it was gonna be. The reps were all fine.

JG Wentworth was good. The reps were always professional and knowledgeable. But they kept suggesting that I do this loan thing to pay off the debt. And I was kind of unfamiliar with that. That caught me off guard. I wish I stayed with them until the debt has gone away before I got kicked off to do that loan.

Great working with you so far. Handle our issues quickly and responded very politely and efficient. Took over and handled all our needs in question. Loved working with your staff and thank you for all you do and have done! Definitely would recommend your company to others.

I was always able to reach somebody via text and they responded in a timely manner. The program worked perfectly fine. I was able to graduate earlier than expected, because I was making my payments on time. And JG Wentworth referred me to New Credit America, which took over the rest of it. Working with this company impacted us for the better.

I am pleased with the situation you are helping me with to become debt free! Madison is a great help and comfort. She is awesome at doing her job and beyond. I would definitely recommend your company and Madison with all your team members! My experience has been great.

JG Wentworth is a bit too slow to find a way to consolidate with a card. It took almost one year, and I still have two more cards to consolidate. It has to be more detailed with that. Other than that, I like everything and customer service has been good.

Very caring and efficient when it comes to negotiating with creditors to eradicate debt. You have been polite and patient with those desperate to come from under their debt, and ready, willing, and able to recommend the fastest way to that goal.

JG Wentworth is a good experience, so far. The only problems encountered were times when I could NOT get the website to work... Therefore, I mostly handled things with phones calls. Everyone at JG Wentworth is very helpful, cheerful, and eager to make the experience as painless as possible.

Overall satisfied, just wish the process to engage creditors and get approval did not take so long. Also, the lease will be up on my car in April and I am worried about my credit score and being able to get a car. I will have to have something to drive so this is scaring me.

Don't ever enroll in a debt settlement program. Your credit score tanks. I totalled my car 5 months after enrolling. I couldn't get a car loan because of late payments due to this program. When I called JG Wentworth to help me get a loan, I was told they don't offer loans. Negotiate with your creditors yourself.

They told me I could qualify for a debt loan consolidation and it sounded like a good thing to do. They looked up all the credit cards that I was backed up on, not only mine, but my spouse as well, and we combined them all. They gave me one payment a month and it was something I could afford at the time. The program worked well. My total debt was 70,000 and I'm down to 6,000. I didn't think it was gonna go this fast, but it has been going so smoothly. I'm really grateful for that.

Updated on 01/01/2023: J.G.Wentworth lied to me. I was told I had a 3 year repayment on my CC. I was told I would pay J.G. Wentworth every month for 3 years and all my debts would be paid off within 6 months, which did not happen. The truth is they had no intention of keeping the original contract. They made sure that all CC did not make a offer and then they offered me a loan at 27%, 8 months later, which I declined then I get sued by Discover Card. J.G. Wentworth called me back and offered another loan that I had to now get co-signed. I was forced to take the loan or go to court. I took the loan and that was 10 months ago and $2000 in interest. I would not recommend this to anyone. I am very disappointed and sorry I signed up with them. Fortunately I can pay off the loan in 3 months and can be rid of this.

It has been great so far, but if we could pay less a month it would be great. It has really been putting a crunch on our funds for monthly bills and all of the things that are needed to live on. Hopefully we can keep up and keep our bills paid.

Too many to describe. We are unhappy with the fees. They were not fully honest about. Upset with talking with one of your agents. Not completely happy with this program. Now too far in and too many late fees tacked on now.

JG Wentworth keeps me informed on what’s going on with my account. I also like that I can go into my account and see for myself what is going on. There was one thing that concerned me, I received an email from one of the creditors stating my payment had not been received so the payment agreement was voided out.

Updated on 10/24/2021: Some of my funds are missing! I called JGW! I spoke with a representative! She BLATANTLY LIED, and said that she couldn’t explain it, and she would look into it, and she would DEFINITELY CALL ME BACK! Nevertheless, I HAVEN’T HEARD ANYTHING FROM JGW! THIS HAS BEEN ALMOST 3 WEEKS!!!

I have been kept informed very well and when I did have a question the representative was very helpful. The settlement have been extremely helpful for me. I appreciate all the help. Thank you so much. Job well done reps.

Everyone has made this experience a very easy transitions to my Debt Relief. I cannot be more happy that I chose JG Wentworth to help me with this matter. From Start to finish every person that I have talked to have been very Kind and helpful. Any questions have been answered by professionals that know what they are doing. Thanks.

The reps have been awesome. They’ve been on the ball. But what I don’t like about the program is when we originally started talking to JG Wentworth, we were talking to them about my wife's debt. They talked me into pooling mine in, which was a bad idea. And from that point, they asked us not to pay any of the bills, which were all on time. So, eight months down the road, we saw that the money that we owed originally is the money that we were still paying overall for the debt. They are doing what they told us that they would do as far as settling the accounts. But because I follow everything, we really don’t save. Because we pay them, then we pay our extra fees plus the original debt. And we come out the same as what we were before.

JG Wentworth tells me things and then sometimes they're not the way they tell you they are. But pretty much, it's all right. I enjoy working with them and it's taken some stress off.

They were easy to work with when I called and it worked for what I was trying to do. So far, the service has been great. They're always touching base. The online thing is very easy to use. The cost is definitely reasonable. If someone was in the situation I was in and JG Wentworth is something they needed to do, then it's a great company to work with.

They were very straightforward and upfront when I asked questions. They told me how they make their money, which was my concern because I was afraid it could be predatory lending. Also, I had account reps I could call. I had them by name and I could call and ask for them. That was helpful. The communication was really great and the onboarding was really easy and effective. There's a digital platform that has transparency that you can log in and control and add content to. And they were really direct upfront with how it would work. Even as individuals, you need to default on something before you can get any agreements and that is the one thing about this that you need to know going into this, which they were very clear with me.

I am very satisfied with the progress of your debt settlement program. I am getting more and more optimistic about being debt-free. My questions were answered in a timely manner your staff was very knowledgeable and always ready to help. Looking forward to continuing working with you to accomplish my goal.

Very pleasant to talk to all of the representatives. All are very informative and knowledgeable and very courteous. Quick to respond or reply to any questions or any FAQ issues. Was able to resolve the issues in a timely manners.

JG Wentworth's program sounded pretty awesome and I've heard of them for some of the other things that they do. So, I decided to give them a call and with them, it didn't matter who I talked to, whether it was via chat, by email, through the portal, or if they called me, everyone was always so nice. But on the portal, I couldn't associate where my money completely went because their fees weren't on there. When I talked to a rep and said I had more money than what was reflected on the portal, I was told that they took out one of their fees. It made sense after she said that but she said that they didn't have it listed on the portal and she even agreed it would be good to have it on there.

Everyone has been so knowledgeable and friendly. The team I have dealt with have been quick to respond to any questions and they have given many options to help with my consolidation. I would recommend JG Wentworth to anyone needed help with getting debt paid off.

I have missed work and now gave 9000.00 in medical bills to pay as well. So your help has been so appreciated in getting new terms with these other companies. I know have to deal with the medical as well... Thank you...

Very disappointed right now. Been 10 months. You have not settled with a lot of my creditors. Getting threatening letters from attorneys. Very nervous about all this and have had no contact from you. Thank you.

Very thorough, transparent and very prompt in updating you regarding your account. Would definitely recommend to a friend or family member going thru same or similar situation. Great customer support. Always available to answer any or all of your questions.

All I can say is very good service and communication. All my concerns are being handled very well. Thanks to the staff specially to Lucy, Eric and all who have been very accommodating and helpful in all questions and concerns I have.

Not happy at all, didn't know my credit score would go below 300. I can't finance a stick of gum.... Wish I could go back and not stated this, creditors have sold my accounts to lawyers to come after me for the balance that is owed now with late fees and extra money to pay these lawyers. Not good at all!!!!

Not as happy as I thought I would be. When I did reach out, there was no callback. When I asked for more negotiations, I was ignored. I had to skip one payment when my car broke down and was told I need to make extra payments instead of rely on that missed payment being added to the back end. This company does not reach out to touch base with their clients, but they are quick to make sure they get their cut. Even after writing reviews for their survey, they still don't reach out.

Have had nothing but a great experience since contracting for the service. Really like the monthly updates. Would like to see any attempts to contact those debts not already agreed to a settlement and what's currently pending settlement. Plus as part of the program should have some way the debts can be updated to reflect work happening through the credit report. Some accounts still have no change in 9 months.

So far I have been very happy with the plan and the progress. It does take a little more time than I would like. We are down to 3 accounts to settle. Doing this was a hard decision for myself and wife but seeing that we had no way of continuing on the path we were on we reached out for help before we lost everything. It's still a struggle but this has an end date.

JG Wentworth gave me better customer service than the other companies. Working with them was very satisfying and very good. Customer service, to me, is very important. They gave me good customer service and they answered my questions, so I would definitely recommend it.

I needed to consolidate and the payment plan that JG Wentworth gave me worked very well. They were usually very helpful and working with them definitely met my end goal.

One of the reasons, I chose JG Wentworth was the option provide for a loan through partner New Credit America. I applied for the loan when the email notification was received and was subsequently denied. I was dishearten by the process, I did not speak to anyone with New Credit America regarding the qualifications, loan amount or even the process. A representation called to inquire on my residence and I was told someone would contact me. The next communication was a denial email. If I am going through the program with JG Wentworth, it is a given that my credit score is less than desirable. Now I have an inquiry on my report that could have been avoided.

I wish I would have never signed up with JG Wentworth. I could have settled these accounts by myself for a lot less $ than paying JGW to basically do nothing. The only thing JG Wentworth does is to pay themselves as quickly as they can. Should have paid JGW a % of settled amount not as a % of total debt. I cannot recommend their services to anyone.

This has been a life saver and has eased stress for me. Your program is designed in a way that I feel safe that there are checks and balances. I have shared my experience with friends. A couple have said they would use JGW if/when they decide they need to go this route with their finances.

I am so relaxed knowing this company has done everything for me, with creditors they took on for me, they said they would do. I know each person on staff has worked very hard to get me debt free. It is a comforting feeling knowing JG WENTWORTH continues to work hard with my creditors. Thank you to the entire team!

I had been considering debt consolidation for a while when I first found out about JG Wentworth. I was skeptical at first, but I contacted them anyhow and I am glad I did. They were friendly and reassuring from the start. More importantly, they were able to negotiate settlements to help me get out of debt and back in control of my finances. Their services have been honest and reliable and I would recommend them to others considering this option.

JG Wentworth sent me something in the mail and I spoke to a gentleman. I felt confident in them and I went with them and they did their job. When people do their job, that makes me happy. I started about a year ago and I got about maybe a year and a half left with them. Their customer service is fabulous. They're very sweet and good people. They've talked down quite a bit of the stuff that I had in debt-wise and worked it out. Certain companies are a little more difficult than others, but in the end, I'm paying it off and getting it done. JG did the best that they could for me.

JGWentworth have been super amazing. After a messy divorce they have helped me get on financial track with affordable solutions. The advisors have empathy and a non-judgemental approach which I really appreciate. My credit score went up by 68 points last month which is amazing. Awesome! Highly recommend!

Everything about the whole experience has been 5-plus stars. I like their prompt responses, communication and empathy. I've seen almost half my debt get settled. It's been pretty much seamless with the exception of one, but how that got handled with the difficult one has been great. It's kind of relieved a lot of stress off of me. I would have other people choose JG Wentworth because of the experience. They explain everything beforehand and they answer all your questions. So, you are not left in the dark.

Excellent, Lucy is very informative, answers all questions and gives good advice. I am grateful that your firm has taken me in to help me revise my credit. I had gotten into trouble times and I would like to fix my credit and I am on my way. Everyone is pleasant and helpful. Thank you.

You have been very accurate in what you told me you would do, you inform me along the way what you are doing to keep my accounts on track. You answer any and all questions I have and my account is always up to date.

I thought it would go faster. That's all I have to say. So, good morning, hope you have a nice weekend, and week after, and for the month of September, and October, and November, and December Then in 2022, I hope it starts out great, for each and every month, and my deal is completed as soon as possible. I need to get my credit back up.

I didn't think it would take this long to settle, I'm still getting call from the main creditor, I wish I would have done this on My own, my credit is crap, I was in a position, to look for somewhere to live and the credit looked so bad, please work on that. So my credit score can start getting better.

You guys have always been there when I needed help and explained what is going on. When the credit cards threatened me with legal proceedings you called them right away. No matter how upset I was you were so kind and patient with me.

If not for being in the J.G. Wentworth debt relief program, I'm not sure what my financial future would look like. Before coming to J.G. Wentworth I was drowning in credit card debt. Now I can see a light at the end of the tunnel and it's not an oncoming train. Thank you J.G. Wentworth and the debt settlement team who have made my tomorrow truly a lovely day.

I am very happy about your process. You guys are doing a great job!!! You are helping me with my financial issue big time. I am very grateful. I will definitely recommend to all my friends. Thank you so much for your help!!

I am very happy with the debt settlement program at JG Wentworth. I only have two more accounts to be settled. The staff has always made themselves available to me throughout this process. I appreciate their customer service and support. Things have moved very quickly. Thank you!

Courteous and Professional individuals who do everything to help you get out of debt. Patient with you and will negotiate with your creditors to get the best possible solution. They have helped me to save a little more each week and I'm able to take care of what I need.

I got an email about JG via email and in the mail. I didn't open the envelope all of October and November 2020 and then December is when I opened it and I was so thankful for doing that. I guess God was managing and arranging things in my favor. I called in and it was a whirlwind of greatness that ensued. My first representative who started the process Christopher B. was truly an angel, he broke down everything step by step. Now, Lucy K. my current representative who is along with me in this journey is phenomenal! She has been through up and down with me and has been resilient, goes above and beyond and deserves several raises along with Chris B. JG, I pray you guys continue to do great work with everyone who comes to you all and please keep the team you have currently happy. They're so worth the recognition and the praise, please pour into them and provide them with nothing but raises! :)

JG Wentworth was really good to answer questions, but I don't hear from them anymore. It was really good at first. They'd email, text or call me. I got a letter on one of my debts that said they were going to sue me for it. I texted JG and messaged them and tried to call them and ask them what was going on, but they never answered back. They were supposed to settle the two debts. And the third one, I haven't heard anything on it. But the first one they settled was whom I got the letter from that said it wasn't getting paid.

The agents have been very professional in handling my settlements. I believe that through their negotiations, I have been able to comfortably pay off debtors and repair my credit. Although it will take a little time to achieve this goal, it will be well worth it. I highly recommend this group!

Although promised that all my settlements would begin within 3 to 6 months of program start date, I am now 8 months in to making payments and I still have multiple outstanding accounts with no settlement negotiation at all. I have reached out, uploaded my own documents, made extra payments, voluntarily negotiated my term with JG Wentworth to make HIGHER payments to end the program sooner. Still no negotiations on JG Wentworth's part.

Every item that was described in the original agreement, has been carried out to the letter. J.G. Wentworth has truly come to my financial rescue. I could have only dreamed of the day where I could actually see through my entanglement in a never ending financial debt. I know now that better debt-free days are just ahead.

I have had nothing but great help and customer service, with prompt replies, since signing up with JG Wentworth. The online portal is a great tool to use to watch debt being paid off, I would recommend them to anyone!

The guy that explained the program to me was straight to the point and I figured I’d give JG Wentworth a try. Everything is going pretty much as planned. I’d told some friends that JG Wentworth is taking care of me and my debts are getting done a lot faster than I could on my own.

Called to check on the status of my account and how many of my loans. The representative explained the status of my account clearly and professionally. Also, the representative explained how to log on to my account and view my account status.

We were swimming in debt, not only did we get our creditors settled, But we are able to consolidate everything saving thousands of dollars. We will soon be debt free! We have highly recommended this to our family and friends.

Very helpful in debt. They solve my problem. I would recommend them to anybody who is in trouble regarding their finances. Thank you for all your help to people like us. I will definitely recommend you to all my family and friends who are in need of help like me. You are very reliable and helpful. Thank you for fixing my credit.

Contact your company was the very worst financial decisions I ever made in my life. I had never had a late payment and after hiring your company you just decided to quit making my payments, let the late fees and interest add up for about six months and then get it knocked down so it look like you helped. All your company has done for me is destroy my credit. You all are liars and scam artists. I would not recommend JG Wentworth to my worst enemy.

Was happy with the guidelines discussion. Did not realize the tax impact debt settlement would have. Also wish the loan option would be further into the process. Would like to have waited on that option. Has not helped my credit score any, however.

Initially, the company seemed to be happy to help me get rid of debt, but I think those people quit and were replaced with robots. Two of the four debts in my program companies were settled, but my credit is in the toilet with no hope in sight. The other two companies apparently don't want to work with me on my debt amount, and that's where it ends. What do I do now? I don't get calls from JG Wentworth representatives any more - they were replaced by machinery - only half my debt is settled, my credit is ruined for years to come, so what do I do now? Why should I keep paying the $500 to JG Wentworth each month when my credit is already screwed up? I would be better off if I had just defaulted on all four debts because my credit would be no worse and there would at least be money in my bank account. : (

I am happy with the service so far, except for the fact that it takes so so long to go through the process. I wish it could be done faster. I would be willing to consider paying a little bit more per month if we could move it along faster.

They have helped me out tremendously. Please give them a chance. They have helped me consolidate almost 50% of my debt so far. Can't wait till I'm 100%. Thank you for all that you do. This has been a very easy process.

They're very diligent in explaining everything and keeping me informed. Can't wait for 2023 and the ability to say once again I am debt free. Health issues caused me to incur debt after many years of none. JG had a great option for me. Instead of 20 years I have 3.

JG Wentworth has been amazing at helping my husband and I get out from under a mountain of debt. This process will allow us to start over and be more responsible with our spending. This has also been a great teaching moment for my boys so that they learn to be responsible with revolving credit.

When I signed on I was NEVER told that you would be taking 25% of my payments. I would not have signed on with such a high rate if I had known. Now I’m stuck with seemingly unending payments that get me no closer to paying these debts off than if I had done it on my own. VERY DISAPPOINTED. Will never recommend.

It's ok. But just ok. Whenever I got somebody I felt comfortable talking with, someone else would call even when I requested a particular person. Don't care that someone else is in the same department. Hard to build a rapport with someone when you keep getting switched around.

I was hoping that my accounts would be settled sooner. Interest keeps going up and I still have unsettled accounts. The longer it takes the more interest is added! This means that that is money I am not saving. I hope my team will truly get on this and get all my accounts settled. It would be very much appreciated! Thanks, Terri

What they tell you and what they actually do are very different! The hit you take on your credit score is greater than they tell you and the timeline is nowhere near what they tell you also! Avoid this place if you can!

I have had a very good experience with my debt settlement process. Lucy and her counterparts have kept me up to date with any status changes or any delays in the negotiation process. My wife and I have seen decreased credit scores as expected. Since some of the accounts are now being paid or scores started going up slowly.

Everything is great, getting credit card account settle fast. Customer service is great. Everything is great so far, hope to pay monthly payment on time and get this all close. Customer service always following up with. They are great. They are fast to response and answer my question fast. Talking to creditor and getting settle fast.

The program is a little out of my comfort zone, but I'm getting used to it. The reps have all been very nice. JG Wentworth will work with you and try to find the best options for you. They don't get you in a pickle where you can't get out of it.

Things have been moving along great and we are very satisfied with the service we have been getting. We are one quarter of the way out of debt. We appreciate everything our team is doing for us. We would recommend J.G. to anyone who needs help with debt relief.

When I called you guys, you were straightforward with how and what you do to help people like myself in the situation that I am in. Very honest and upfront with how your system works and it works very well!! I appreciate you guys completely and I am stoked to have you on my side to help me with my finances. Thank you soo much!

The only thing I wish is that creditors didn't take so long to settle. After 8 months in, we are still waiting on more than half of the creditors to settle the accounts. Our phones were ringing morning noon and night from aggressive creditors calling us trying to convince us to settle personally. Maybe JGW needs to be a bit more "convincing"?

J.G. Wentworth has been a great help to me with my consolidation. While we are still working on some of my creditors most of the accounts have been settled. Most of the phone calls and letters have stopped and my credit rating is slowly rebounding. J G. Wentworth is really good. The associates are kind, hard working, and helpful. Thank you all.

I'm happy with the program. Working with them has been very helpful because it's a lot of stress that I am taking out of me. I found a support. Also, they have been giving me information every time that there is any movement in the account. When I call customer service, they answer very fast, and I get solved. With any question that I have on any issues that arise, I can call them and they are there for me.

Our experience has been great. I never thought we would be this close to getting where we need to be. Your team has been spot on so far. Hopefully I will be approved for the loan we applied for so we can hopefully get this done even sooner. Mraw

When I went to apply for a consolidation loan, I was offered the chance to work with the financial office and was helped tremendously! They offered so many options and guidance on how I can work on paying my debts off without loading more debt on me. I would definitely recommend their services to anyone!

Did everything they said they would. Work with me on the smallest details that are important me. Am amazed at the progress. If you can commit to what is needed, they will do all of the rest. Have worked with at least 5 different people, all are equally helpful and accurate. It’s like lots of people all totally connected and all with the same mindset. Work with you in the beginning processes more frequently until they know you are comfortable. Then, always available anytime you have a question or need anything.

I like JG Wentworth. Also New Credit America New Credit America is a great company. When I did get with JG Wentworth they transferred me to the New Credit America account and now They are taking it out of my account..