JG Wentworth Debt Relief

JG Wentworth's commercials are catchy. I needed some financial direction because I’m drowning in debt. I looked at their website and saw that they did help people with debt reconstruction and credit card payments. Sure enough, they were able to help me. The program worked really well. They worked with the different creditors I had. They explained the program to me and what they do with the creditors. They were able to eliminate the high-interest rates, and then get me on a regular payment schedule to where it didn’t show up bad on my credit reports.

So I have been very happy with JG Wentworth. I feel the customer service is good, they have been working on my settlements and then because of my good standing they offered me to move to a third party loan to “pay off my debt quicker”. Sounded good, right? Nah, first of all the new loan underwriters are terribly invasive. Despite that I did connected my bank statements as instructed - they claim they can’t see all of it so want more - also they are disputing that an account that should be with JGW is on the settlement plan and want me to get a “good standing” letter. Done. They are too invasive and hard to communicate with because as you can guess they are in another country. I emailed both JGW and New Credit America loan recruiter, both never replied back. Why would I move to a company that is hard to work with upfront? It actually put a bad reflection on JGW because of this company’s (NCA) poor performance. Beware, just stick with JGW. NCA will request dual information and are hard to work with.

I had the rep on the phone at the time. And when I said the situation, the guy said they could do it. I was at a crossroads to where it would either be that or the dreadful thing. But I didn't want to do the dreadful thing. So he was on the line, and I said, “Well, if I'm gonna do this, I need to do it now.” However, in advertising, it needs to be made aware upfront that not all accounts made can be settled. It could very well be in whatever I signed, so be it. But that is something that needs to be stressed upfront, so that people wouldn't be surprised. Because what I have to do for one of these accounts is not only am I paying JG Wentworth, I have to pay a substantial amount to that account that didn't get settled. So, it's still expensive. The surprises have been a setback for me.

The reps have been awesome. They’ve been on the ball. But what I don’t like about the program is when we originally started talking to JG Wentworth, we were talking to them about my wife's debt. They talked me into pooling mine in, which was a bad idea. And from that point, they asked us not to pay any of the bills, which were all on time. So, eight months down the road, we saw that the money that we owed originally is the money that we were still paying overall for the debt. They are doing what they told us that they would do as far as settling the accounts. But because I follow everything, we really don’t save. Because we pay them, then we pay our extra fees plus the original debt. And we come out the same as what we were before.

They were very straightforward and upfront when I asked questions. They told me how they make their money, which was my concern because I was afraid it could be predatory lending. Also, I had account reps I could call. I had them by name and I could call and ask for them. That was helpful. The communication was really great and the onboarding was really easy and effective. There's a digital platform that has transparency that you can log in and control and add content to. And they were really direct upfront with how it would work. Even as individuals, you need to default on something before you can get any agreements and that is the one thing about this that you need to know going into this, which they were very clear with me.

I'm happy with how you are taking care of my debts, in a quick manner. I was skeptical at first on how it was going to work, and I felt bad as I saw all the past due bills came in, but when I saw the first settlement, then the next and the next, I felt better about the process.

When I called JG Wentworth to ask what we were looking at, it was a quick and painless process in terms of the amount of time it was going to take to pay off the debt versus other programs. I've talked to a couple of different people at JG Wentworth. Their communication is good, especially early on. They talk to you a lot, get you set up, and explain everything very well. There's an online account management program and you can go in there and update things, or look at where you’re at, what accounts are in payment, where they’re at, and if it’s paid off.

Have done a great job with the handling of my debt, have settled some of the accounts. Would recommend you any time, they let me know what is going on and the schedule of payments. The people call and e mail me how things are going.

It was not explained to me that we would not settle with my debtor right away. My credit score is plummeting, I can’t buy a house thanks to that. I would rather pay off my full debt than settle for less years later. Worst program ever!!! Please give me my money back.

I have good experience and JG is helping me. Good company and I will refer to my friends. I am happy that I found the JG company. Excellent company for those who have a debt and every time when I call JG they help me.