JG Wentworth Debt Relief

Coming from step one, when I put the application process in, JG Wentworth contacted me. They helped me through step-by-step to where I needed to get stuff going and what I needed to get done as far as paperwork and contacting the other creditors. Once I got the paperwork in, they handled it. The program was able to get me on a schedule and to help me talk to the creditors that I had. Setting up a budget for me has taken a lot of stress off. "Okay, this is how much you can do, or this is what you kind of need to do. If you can make it happen, great." The program got me hooked online to get my debts taken care of.

The JG rep called me and I really enjoyed working with him. He made the process pretty streamlined and I was able to understand the process by just speaking with him. He was good. With the whole process and with me staying on top of my payments and everything on time, I was able to get a consolidated loan. It wasn't the best as far as the percentage rate and everything wasn't that great, but I'm doing a lot better now. There was one thing that I’m upset about. I got something via email the other day saying that one of the creditors that I had come to an agreement or settlement with is now making the rest of my loan taxable income and I was not told that. I'm a little concerned.

When I called JG Wentworth to ask what we were looking at, it was a quick and painless process in terms of the amount of time it was going to take to pay off the debt versus other programs. I've talked to a couple of different people at JG Wentworth. Their communication is good, especially early on. They talk to you a lot, get you set up, and explain everything very well. There's an online account management program and you can go in there and update things, or look at where you’re at, what accounts are in payment, where they’re at, and if it’s paid off.

JG Wentworth's commercials are catchy. I needed some financial direction because I’m drowning in debt. I looked at their website and saw that they did help people with debt reconstruction and credit card payments. Sure enough, they were able to help me. The program worked really well. They worked with the different creditors I had. They explained the program to me and what they do with the creditors. They were able to eliminate the high-interest rates, and then get me on a regular payment schedule to where it didn’t show up bad on my credit reports.

So I have been very happy with JG Wentworth. I feel the customer service is good, they have been working on my settlements and then because of my good standing they offered me to move to a third party loan to “pay off my debt quicker”. Sounded good, right? Nah, first of all the new loan underwriters are terribly invasive. Despite that I did connected my bank statements as instructed - they claim they can’t see all of it so want more - also they are disputing that an account that should be with JGW is on the settlement plan and want me to get a “good standing” letter. Done. They are too invasive and hard to communicate with because as you can guess they are in another country. I emailed both JGW and New Credit America loan recruiter, both never replied back. Why would I move to a company that is hard to work with upfront? It actually put a bad reflection on JGW because of this company’s (NCA) poor performance. Beware, just stick with JGW. NCA will request dual information and are hard to work with.

It has been several months and only one creditor is being paid. I could have done this on my own. I expected someone to be an advocate for me, reach out to the other two creditors and get it taken care of. It hasn’t happened.

My debt was out of control and I knew I had to do something about it. I always seen the J.G. Wentworth commercials on TV. Last year I called them the process took maybe 45 minutes since then they have taken care of everything for me contacting my creditors, negotiating for me. It’s a relief for me. Thank you.

When trying to sign someone to the program. Be a completely open book. Do not just give them the high points of the program you offer. My experience has mixed feeling about your way of doing what you do.

Honestly, I haven’t been too happy with this process. When I first started with them back in May 2022 I was told this process would take only a few months with my 6 creditors and my credit would start to go up. It’s now January 2023, 8 months later and only 2 settlements have been done. My credit is still not great and the amount of phone calls I get for the same thing I’ve explained to several different people have been insane. I’ve been paying over $200 a month and nothing has really been done. I wish it didn’t take as long as it’s taking and feel they are just taking my money at this point. I’m almost sorry I started this process.

Paying off my debt is a big relief. My only dilemma is, I’m not receiving any notification saying that a creditor was paid because I’m not seeing nothing on my credit report. And the creditors that I’m paying off also, it’s not sending me any notification that I paid off my bill so I would need help with that.