JG Wentworth Debt Relief Reviews

The customer representative was rude and hung up once we told him we were not interested in their program.

I have been in the debt consolidation program with JG Wentworth for over a year. I have had no issues. They’ve been very helpful whenever I call them and my progress is working really well out of three creditors. One is almost paid off what would’ve taken me probably eight or 10 years more. I highly recommend them.

1-Star Review. I enrolled in JG Wentworth's debt settlement program hoping to get relief from overwhelming debt. Instead, after nearly two years in the program, I am in a worse financial position than when I started. Over the course of the program, I paid approximately $15,000, yet more than $7,100 went toward fees and attorney costs, while only about $8,100 went toward resolving my debts. Because JG Wentworth collects its fees when debts are settled, a significant portion of my monthly payments went to them first rather than reducing my actual debt balances.

Worst company ever! I went to them thinking I could consolidate my debt into one payment. Before using them I had never missed a payment. I was told my credit could go down a little but would only be for 4 to 6 months. I started paying them over 600 a month from December of 2024. They didn't start paying the creditors until May of 2025. By that time my credit score went from 810 to 630. They took 8k from me and only settled one card. The other one went into a charge off which is still hurting me. They said they would give me what I had left in their account which was over 2k. They closed my account and kept the money.

My experience attempting to cancel this debt relief program has been extremely disappointing. Despite being enrolled in the program for more than two years, I have been unable to obtain clear communication or action regarding my repeated requests to terminate my enrollment. Since May 20, I have sent numerous emails requesting immediate cancellation of the program and revocation of authorization for automatic withdrawals from my bank account. Despite these requests, a payment was still withdrawn more than two weeks after I revoked authorization, forcing me to place a stop payment through my bank at my own expense.

If I could rate a 'zero' instead of a 'one' I would. Definitely not what I signed up for and can not get a straight answer. The 'legal' team dropped the ball and my bank account was garnished over $3,500. When I ask questions, I cannot get a straight response - I get transferred. The negotiator with A&S is rude and will not answer questions.

It's been nearly 8 MONTHS since signing up with J.G. Wentworth, and they still haven't closed a large $20,000+ account I had them consolidate. No deals made. NO CALLS RETURNED! My credit score has gone down over 100 POINTS since allowing them into my lives. NO BUYING A HOUSE NOW! DO NOT DO BUSINESS WITH J. G. WENTWORTH. THEY ARE A SCAM! They take their fees and NEVER pay your creditors, meaning while you're racking up late fees, being sent hate mail from your creditor, and your score tanks as an added bonus.

I don’t have the ability to rate lower than one star or I would. In fact, JGW owes me a galaxy of stars for the mess they’ve created. If you like hearing lies, horrendous communication, and non-answers to direct question. JG Wentworth is for you! If you enjoy waiting three weeks for a callback that never comes, never being able to talk to a decision maker, and endless fees and charges. Sign up for their programs.

Getting anyone competent on the phone is nearly impossible with 60+ min wait times. Getting a response to emails to support go unanswered. They will take their fee off the top first and then make payment on your account at staggering 25% of the debt owed. Calling the reps who answer can't get you off the phone fast enough. They'll debit you bank account lightning quick but getting anyone to assist a stop when you handle a debt by yourself to get it removed from auto pay, impossible. Get more staff and get it together.

The time they take to settle your debts is extreme. I was harassed by phone calls from collectors, court dates, and then extreme interest rates on loan offered half way thru my program. Which I was pressured go to court or take their loan to get creditors off my back. Credit absolutely ruined. People with bankruptcy doing better than I am. Awful. 1000% do not recommend. When pushed on answers to problems long wait times or no answers at all. No help.

They did not do as they promised they would when I signed up with them. Any extra money I have has been given to them to settle my debts but they've been paying it to themselves in fees. Over $2000 EXTRA was given to them to put towards the outstanding debt and they took all of that money for themselves refusing to put it towards our credit balance. This is the biggest scam!!

The debt consolidation method they use doesn't work. I've gone through debt consolidation with OneMain years ago and they were much quicker, and settled with creditors within 6-9 months. I was supposed to get all accounts consolidated within 1 year or so, and it's been 1 year and they haven't finished two -- one of which I already dropped.

I was looking for a loan, then I was transferred to a company that worked with loans. But they couldn't help me out, so they transferred me to JG Wentworth because that was one of their partners. The guy who talked to me about the entire process of how it was going to work out was really good at explaining everything and he answered questions. That process was pretty good. Now I’m waiting for them to finish consolidating the debt with the creditors, which hasn't happened yet, making me a little nervous. I don’t know how long it usually takes but I called them just to make sure if I should pay and they said not yet because they were still working with my creditors. They told me to wait, then I should have it done.

My experience with JG Wentworth was fine. I worked with Jeff and he gave me the information I needed. I had some discrepancy with one of the other agents. They sent me on a different route when we were trying to get our checking account, making sure that it was on track, which we did get on track. She was talking about needing to clear checks, but I didn't have to do that. I just requested Jeff, and it was a very easy process. I'm just getting started. I’m supposed to call my creditors and let them know. They gave me a statement to inform my creditors about what's going on in a certain specific way. Hadn't had a chance to do that yet. But so far, so good. I would recommend them to a friend.

If I could put a Zero I would. These People all they do is Take your money, all the Reviews you seeing are Friends & Family Reviews. If you want to see the correct Reviews go to BBB. You will see the Real Reviews. They took over $600 from me. The Bill Collectors & JG WENTWORTH was calling me for more & more $$$. The CS don't know what they doing & give you wrong info. I started with them in Aug 2025. I asked for my payments to come out on Thur/Fri. My payments were coming out on Mon, Tue, Wed when they choose to take it out, causing my acct to OverDraft.

I believed JG Wentworth settled the 1st account and this was 4 years ago. Or longer, now my credit report is saying I still owe the same amount. Don't trust them. They take your money and don't pay the accounts.

Do not use! Still have not contacted 75% of my accounts! The credit score has fallen 200 points! Wish I had done more research on them before I signed on! My accounts were all current until I signed on, now I am screwed.

I just enrolled and after reading the reviews I'm scared to death and want to cancel. Please tell me I'm wrong. My guy on the phone Sam, was very good, explained everything. But what if it goes wrong?

I started with JGW almost two years ago. It has been an absolute nightmare. They did not handle things like they should have. Now, I am being sued because they did not settle quickly enough. I wish I had never started this process.

I’m very disappointed with my experience with JG Wentworth. I had to cancel my program after losing my job, and since then, the company has completely refused to provide me with any record of how my money was used. They removed my access to the online portal right after I canceled, so now I can’t see what payments were made or where my funds went.

Signed up then canceled within 3 days. After canceling they still deducted money from my account. Called them and they said the money will be refunded. They refunded the money but deducted fees out of it. When I called and argued that the cancellation policy stated no obligation if I canceled within 3 days they stated the fees were already taken out and a full refund is not possible. I am so glad I did cancel and I am only out 40$ instead of much worse. Scam!

Their customer service was great. However, it should be more upfront that they require you to be delinquent while they build the savings account. They stop paying on your creditors and your bills, and I didn't realize that. It was uncertain in all of the little writing and I did not feel like I fully understood. That really dinged my credit, which was good before. Now, it’s bad because I missed a couple of payments while the savings were accumulating. I'm really not happy about that. I pulled out of the program as soon as I realized that, and switched to a similar program, but the difference is you do not go delinquent, and you keep paying your monthly fee. JG Wentworth was being dishonest. They set you up so that you are delinquent.

I have so much debt and wanted to get out of some of it. I ran it by my daughter who is a CPA and she said in my case, she thought it was okay. I send in all my bills to JG Wentworth, and they take out the amount they're supposed to every month. I'm sorry that I did it because my credit is totally screwed and I had good credit.. But it's freed up a little more money for me, and that's what I needed. Customer support has been good. No complaints.

JG Wentworth is the worst. If I could give negative stars I would. They failed to negotiate with my creditors and a lawsuit was filed against me. The law firm they use failed to show up for the court hearing and a judgment was issued against me. I called the firm and was told that they did not get notice of the hearing, but I received the notice, so they should have also. Stay far far away from these people. They do not do what they are supposed to do. They are scammers. My credit has taken a major hit and now I still have to pay the full amount of the credit card anyway due to the judgment.

Everything was great until I got sued by two creditors that was included in my monthly payment plan then they told me that if I didn’t increase my payment by $600 more a month the courts will garnish my wages and they will do nothing about it. I was SOL! They are dishonest and deceitful! Do not trust this company!

It has been a year since I joined their debt settlement program. No updates. No progress. No feedback to the creditors. No anything to be honest. I know things take time. But a year has passed. 395 a month paid to them. And nothing. I still get emails from the creditors and they said not to correspond with them. Yet they have not get anything from JG Wentworth. I don't understand how they operate. But apparently they leave you and the creditors in the dark. I sent three emails to their customer service. And no response. I don't think I made the right decision to use this company. And now with thousands given I don’t know what to do?

I reached out to JG Wentworth during a tough time. I should have known that missing payments would hurt my credit. I was getting a lot of calls and had to do a lot of talking back-and-forth. Once I had six months under my belt with that, JG Wentworth offered a loan that paid everything off and shifted the payments to them, which ended up being the best and easiest solution for me. The rep was good, and I didn’t have any complications with him.

JG Wentworth's process was smooth. I had a contact person that if I have any questions all along the way of the application process, she was the same person to help me. That was the best part. I could call with any questions and she always got back to me with the answers. When it was time to pay the debt off, it went just as smoothly. Everything was easy, and my comfort level was 10 out of 10.

I've had a couple of credit cards I needed to get paid off. I enrolled with JG Wentworth and it was fairly easy. If I had a question, I reach out to the guy that I had set everything up with. The customer support was definitely excellent. Once everything got set up, I haven't messed with anything. I managed to consolidate two or three credit cards, making it far easier to afford paying them off over time.

JG Wentworth helped me with a credit card debt relief. My debt was paid off. Their price was a little heavier than other companies that I realized later. But the customer support was good.

JG Wentworth had all my information already making the enrollment process easy. But then it changed to paying off the whole thing and then getting it a loan. That part I wasn't too happy. Other than that, the program helped with my credit.

Incredibly unprofessional and scammy. They failed to negotiate accounts after two years and wouldn’t discuss when contacted via email when proof of collections contact. Refuse to provide account information in writing yet send multiple lengthy emails to push you to use their partners’ services.

In principle this should have worked well. It is falling apart because of the service experience on JG Wentworth's end and their partner law firm Arnold and Smith. I experienced a combination of a complicated issues and a complete breakdown of JG Wentworth's client services team ability to track and resolve said issue. I've spent almost 10 hours on the phone with client services. Each call has ended with a plan to resolve the issue and follow up. Not once, has someone followed up with me.

First off my debt my problem their promises: worthless. They only managed to completely destroy what credit I did have by doing absolutely nothing to address my issues the guarantee that they would contact my creditors to work out solutions. Never occurred and resulted in every account I had being closed. I was told not to reach out to or respond to any correspondences which resulted in delinquencies and law suits. They have been drawing funds from my account and putting them into another bank that charges me over $40 a month to take my funds. WORST IDEA EVER AND I'M STUCK FOR A WAY OUT; THE CONTACTS THEY PROVIDED DON'T EXIST IN THEIR ORGANIZATION!

I definitely need some financial help, and initially thought the person I was speaking with was friendly and helpful. When he sent me the docusign forms I told him that I needed a day to read them over before deciding, and his voice suddenly changed--he said "I wouldn't have sent them if I had known you needed time to decide". WTF? It's totally normal to read over contracts and then decide. After reading other reviews, (thank you to those who voiced their issues), I decided this was not a good choice for me. Why is it so hard to receive actual help? I know the answer--it all boils down to money.

JG Wentworth was a brand name that I had heard for a long time and when I enrolled with them, they had helpful people. It was a little confusing since I’ve never done this before, but they were able to answer questions and always answered when I called. They weren't super pushy, which was nice. They gave me the information and then, they gave me some time to work it out. JG Wentworth got me out of something I wouldn't have been able to have gotten out of or better than I could have done on my own, to the point now where my credit score is already up over 100 points. It’s a good resource that I would recommend to others.

I love JG Wentworth. The signup was super easy, people kept calling me and making little adjustments here and there to make it work better for me. Their program works perfectly. It was simple to end the other contracts that were not finished and I just paid them directly. It was great. They're also still checking up on me, making sure everything's good.

The guy that I first talked to about taking care of our credit cards was very knowledgeable and explained everything. And when I asked the question, he had an answer for it. The customer service has been good, but we had problems when I switched over from having JG Wentworth pay my credit cards directly to taking a loan out through them to pay them all off at once.

I saw JG Wentworth on TV commercials and they were the only one I talked with. It's been a while since I worked with their customer service reps, but they were friendly.

I had a lot of credit card debt that I was having trouble getting paid off because my husband passed away and that really affected my finances. So, I contacted JG Wentworth. The enrollment process was a little bit lengthy, but I was able to do everything on my cellphone, even the e-signing. The gentleman I worked with was very thorough and kind and he walked me through everything quite well. I understood everything.