JG Wentworth Debt Relief Reviews

One of my major creditors is being paid off in 3 month increments. That company is BB&T credit card. Thank you JG WENTWORTH. Now there is one more to go and I will be debt free with Discover card too. PayPal I was allowed to keep. Thank you again for all your caring and concern.

I always have the best conversations with the experts of JG Wentworth. A feeling of complete comfort knowing my decision to let JG Wentworth handle it all has been very nice. I now have a better understanding of my rights during the period of negotiations. I now understand that there's no need to stress, it's all under control and satisfying.

Great customer service. Very helpful. I was so worried about my debt and by calling JG Wentworth they made me feel like my problems can be solved and were very helpful from the first phone call to set everything up. Would totally recommend to friends and family if they are in this situation.

JG Wentworth has been pretty helpful. If I have a $4,000 credit line at some place, I've deposited two grand and they knock it down to half, negotiations-wise. Then they settle it and it's half. It comes directly out of my amount. So, every few months, they're knocking an entire card. They save me about $1,000 every month. They helped me get out of a horrible situation. Their customer service is on point.

I needed help at a point in time and I needed to get it fast. I did JG Wentworth and it's been going on a year now. I worked with a couple of reps and my experience was pretty good. The information that they gave me was self-sufficient. So far, there's a little bit of relief. I had some litigation going on with American Express. A guy came to my house and actually served me. That threw me off a little bit. JG Wentworth was affiliated with a law firm that took care of that. But me being in the position I was in, I didn't know what to do and what to expect because I have never had to go through this before. I let JG Wentworth figure it out for me because that was what they said they were gonna do. Pretty much everything worked itself out. I had my doubts but I've had a great experience as far as the company fulfilling their obligation to me.

I don’t seem to get a lot of communication. There have been accounts charged off because they haven’t been contacted. I did call and was told to just upload the correspondence. It’s difficult to tell if my account is being worked on. I do login into the portal and have a few settlements but I thought that I would possibly be further along. It will be 1 year in December

JG Wentworth is great when they’re trying to obtain you as a client. I'm about 18 months into the program and I got served as being sued by American Express because they weren't even notified that I was going through debt consolidation. JG Wentworth reached out to the companies of my smaller credit cards but two companies were not even notified. They told me not to pick up the call because they would speak on my behalf. So I didn't do that. But the companies were pestering me so much and I decided to pick it up. I told the reps JG Wentworth was supposed to contact them. And this was over a year into the program. So, I'm still going through it.

It wasn't hard signing up. They gave me an offer that was suitable for me. For over a year in the program, I've had no issues. They've always given me clarity whenever I need to be updated. Communication is good and I have a portal where I can see what's going on. I get reminders via email or text whenever a payment has been received or when payment is due. Also, they gave me an opportunity to get a loan from another person to clear up everything. They took their time and worked out something for me. But I didn't take that because it wasn't suitable for me. I just continued on my plan.

Working together was a delightful experience due to their exceptional cooperation and consistent fulfillment of promises. Their proactive communication kept me well-updated and engaged throughout. The personalized approach they offered left me content, appreciating the individualized care. The diverse support avenues facilitated swift connections with knowledgeable individuals who comprehended my specific requirements, ensuring efficient assistance.

Everything is going well but I wish there was more verbal communications. I sometimes have questions and would like the opportunity to have a back-and-forth conversation to get questions answered. With that said, whenever I ask questions via email there is always a rapid response although it may not address the question that I asked.

I asked for help paying two accounts 9 months ago. I have been putting $350 a month into an account you set up for me. I have heard nothing from you but the same run around that you will get back to me! You're really good about sucking me into this at first then nothing! I call constantly and get told the same thing over and over again. This is very frustrating! I would recommend other people to go somewhere else or just file bankruptcy!

I honestly believe that I should not have entered this program. I truly feel that I would have been better off paying payments as I was doing. A least I would still have my credit cards and my FICO score would still be be in the very high 700's or in the 800's. Now it is in the 500 range. I was wrong to engage in this program and I feel that some of the settlement fees were too high. At this juncture I feel that I have to stick it out to the very end. Who knows. Perhaps in short order (I pray,) that things will radically change for the better. Sincerely, Edward

How much JG Wentworth can take care of depends on how much money you have in your account as you're paying every month. I could have asked to get that down and see if we can spread that out over a longer period of time with lower payments so that they can work on all of them. But I didn't know that. And I didn't realize it was gonna take that long to get them all. I still haven't signed the contracts on the last three, and I was hoping to be on all of them at the same time just to pay a little less. I don't know where the last three are at. They're not showing up on my credit and they're not harassing me. So, they're aware of it. But other than that, the experience was good. I'm not totally happy but JG Wentworth has helped a lot.

This company gave me breathing room when I was consumed in debt. They gave me easy step by step instructions from day firsts. I have 5 debt collectors and 4 have been settled and only have 1 left to settle them all into a payment plan. I will highly recommend this company to everyone.

My credit card journey has contributed to our family's future in such an amazing way! We are so grateful for JG Wentworth and the opportunity to pay our debtors back with less interest. They have been transparent and helpful with all of our questions. We are looking forward to completing the goal we have set to become debt free by our retirement in the next few years.

I called last Friday 07/29/23. Was on the waiting list 45 mins. They asked if I wanted a return call and hold my place in line saying I would get a call when my place came up. My phone call started at 6!5 PM and ended at 655PM. The phone hung up. No one called back. I also called back after hours and the same message came up after hours. My time is valuable too. You need to change that message or you will be losing customers for rudeness.

I enrolled in November and was told at the time that all my debts would be settled in 4-6 months. It has been 9 months, and only 3 of the 9 or so have been settled. I have also received a litigation letter for one of the accounts. I am unsure of what I have gotten myself into at this point. I am very scared of what could happen if these other accounts are not settled soon.

This has been a wonderful experience. I make my payment to JG Wentworth and my bills are being paid through negotiations. I haven’t had to deal with my creditors personally and that has been awesome. Even though it seems bad that only a potion of my bills are paid. I know in the end it will all work for my benefit.

Enrolled in Debt solution program. I haven’t gotten a update or call anything. I make my payments every month and I still got summoned to court for debt. If I could back out I would. The lack of communication is a joke. I would definitely not recommend going with this program. I should of just filed Chapter 13 and been done with it.

We've had a decent experience with JG Wentworth as far as them getting settlements for my spouse and me. Originally, I thought the entire debt will be paid off and I will just paying JG Wentworth back. I was not expecting it to be lower settlements. I could have done that myself by just talking to the creditors. It seems like they got us a settlement and the money that I am paying them is being used towards paying those lower debts. But I would have preferred that they did what I original thought.

I have been very happy with the program up until I broke my knee. I had to pause the program because I’d be out of work for several weeks. They were kind enough to pause but my email was bombarded with emails about applying for a loan to pay off my debt settlement program. I never knew this was an option and how can I apply for a loan when my income was ZERO. The first thing this company wanted to do was verify my income. JG Wentworth never told me anything about this and the loan company knew about my debt program. I feel so should have had communications before the loan officers!

I thought there would be more than just of my settlements (Discover) being paid on at this time. It will be a year in a few months that I have been in the program. I feel that I am paying more fees to JG Wentworth for the program itself rather than my credit cards being paid down.

I have recently placed two calls to you with a question. I have not yet received a call back. At first, we were receiving monthly calls from you, and now we have not heard from you, except we did receive a call from you asking for the last four numbers of our Capital one credit card, which seemed very strange to us, did not give information. Sincerely, Mary Ann and Robert

Thank you JG Wentworth for giving me the opportunity to help me with setting up a payment to pay all my debt, you guys have gave me so much relief with not being stuck on monthly over fee & additional fee the bank had me on. Thank you for helping me so much by slowing paying off all my debt.

I have things in collection that I have sent you and yet I have still haven't heard if you got them or not. And you want me to get a loan to pay off what I have with you and I can't even get you guys to tell me about what I sent you.

I haven't heard anything lately. I would like to know about my accounts that haven't been settled yet.. It would be nice to have someone call me to update me about my accounts. So Far you have already settled some of accounts and I am happy about that. Please contact me or send me a email on how my accounts are doing. I would like to know who is working on my accounts also. Please give me some kind of contact as soon as possible. I don't know what to say

Excellant service, I have been very pleased in how I have spoken to every time I called. When I didn't understand something your team had patience in dealing with me and I really appreciate that. I would recommend your company to all of my friends. I was also surprised of extra help after paying on my settlement and how prompt the response I receive.

This has been a bad experience from beginning to now. Most of the reps I’ve talked to were rude and unhelpful. I have had a couple of people that actually gave me good information but follow through with changes required multiple calls and each time the rep would apologize for what was supposed to be done per the previous call not getting done and then say they’d do it. I’ve only not had to call back once or twice. The fact is this is going to ruin your credit. You may be sued and the legal help that they provide isn’t going to put you in a better situation. I ended up being sued and the only thing that happened was I was referred to a slick-talking lawyer who not only didn’t negotiate down the debt but rather had me settle with being put on the same payment plan I had before only now I have a judgment in my credit report.

I have no idea of what’s going on since you put me in a loan process. All I know is I’m making payments to who thought JG OR somebody else. No one calls to see or fill you in on your progress. All you get is emails that is so impersonal. I would love someone to take the time out to explain to me what’s going on, how many more years, how is my credit doing, among other things. Help. No email. A human on the phone explaining what's going on with your money every month. Help. Imagine people older than I am. I know they are so lost.

I completed through the program for the most part. But I wish I would have known more about the expectations that were gonna happen during the whole process. When you're going through it, you don't understand the ramifications a little bit. JG Wentworth could be more realistic about the fact that you shouldn't plan to buy anything big, like a car, for the next five years.

When program was walked through with me the time limit given to take care of my debts didn’t sound so bad. I am going on about 8 months now and my credit has dropped significantly and have only had 2 out of 6 settlements. It is taking way longer than expected. If stopping all my payments and arranging payment option with my creditors was all that needed to be done and allowing my credit to go to shit, I could have done it all on my own.

I have recently been getting emails from the account that is supposed to be almost closed with the old balance showing and my second account is still accruing late fees to the tune of 1200$ minimum payment. I spoke to someone and they said this account is already included so how long do you wait? Very good at taking payment on time though.

Unfortunately I'm not satisfied with the service. It's been extremely expensive and little resolution. I was approved a month ago for the New Credit America loan and still have not received "next steps" or what this process even looks like even though I've reached out several times. I'm paying $1000 a month to JG Wentworth to resolve my debt and my credit has decreased over 50 points. This is very frustrating and disappointing. I regret signing up.

I was told there would be a fresh start loan when I reached 6 months of on time payments. Nobody seems to know what that means and nobody is on the same page. I have a hard time getting calls back and even emails back. When I signed up originally I was told something different.

We appreciate the time you took getting a lower payment on 1 of our accounts. The other one was supposed to be made through New Credit America. Every time we call, it's another requirement and we are very disappointed in their service or should I say lack of service. Definitely a mistake on our part! If no help soon we will seek help elsewhere.

They have been great helping me with dealing with a resolution to my debt. They have guided me through all the ups and down of this journey. They also are easily reachable via email or by phone and have always been very prompt with a response. I have been able to get help with any issues or question that may arise quickly. The payment plan that they have provided works great with my monthly budget and has been very easy to follow and implement. Highly recommend them. Thank you JGW.

Getting an agreement with creditors is taking way long. I think I have 2 or 3 approved &/or 2 or 3 in waiting. Was also contacted by a partner of JGW offering a loan to pay back debt. They denied me due to delicate & late payments to creditors. Which JGW said to stop making payments to creditors that are a part of the debt relief. How do their partners not know this? Honestly wouldn't recommend.

Always kind and patient explaining things to me when needed, so far everyone was nice, so glad with this Firm. They got me an offer for a loan to make my credit better faster, though I thought best if I stayed with them, and they didn’t have a problem with it. Would definitely tell friends about them.

I am very happy with the whole process. I have found JG Wentworth very efficient and dealing with it all. I still receive nasty emails and phone calls - but just block the numbers and delete the emails. Wish I could speed up the process-which takes more money and unfortunately I can't do more at this time. Very very happy with the whole process and continual communication and the access to the results of every account!!! Very happy with that!!! Thank you JG!!

Staff is pleasant and accommodating. Disappointed with the slow process. Have not had an account resolution in almost 2 months. Am getting communication for collection by agencies. Also, by lawyers and claims court. Are all my accounts aware that I am enrolled in your debt program? Is there anything else that I should be doing?

Half of the accounts have reached an agreement. The other two still need to be reached. Have you talked to City bank and Care Credit? Have you reach any agreements yet? I haven’t heard from you or them. Email me if you have any updates. Please help me and stop the phone calls.

Employees are knowledgeable and when I ask questions they explain the process step by step. They are polite. It is pleasant when you call you talk to a human and not a machine. A machine is so impersonal. If they need to transfer the call to a different department there is no wait time.

Been with J G Wentworth since November 2022. Had three debts only one has been settled! Too many fees are being charged. Thinking of dropping the program and trying to settled myself. Pay over $300.00 a month and my balance is $145.00??? If I had known what I know now, I would have continued to pay my debt by myself.

JG Wentworth has helped us and been very informative on our accounts so far. We are pleased with their service. They have been able to reach agreements with most of our creditors in a satisfactory term. We would recommend them to a friend for help with their credit and finances. They are very professional.

Best customer service, customer is cared for, wow I have not seen this in years. I was so comfortable because of the continuous communication. I will recommend only JG Wentworth. Everyone I dealt with was great. All questions answered. Thank you. Thank you. Thank you. JG Wentworth should train other companies in customer service.

JG Wentworth is doing a great job so far for me. Almost all my creditors are settled within 10 months of partnering with them. I don’t have the stress of dealing with the debt or the creditors anymore. They have been such a blessing and so helpful for my life situation right now. Highly recommend.

You made it easy! I was drowning in debt and now I feel like I have room to breathe because there is a light at the end of the tunnel. Every time I spoke with someone they were clear and made sure that I understood all my options… Thank you JG Wentworth for helping me get on to a better path.

I was not aware when starting this process that my credit cards were not going to be paid and that my credit score was going to drop so bad. My score went down over 200 points and I couldn't borrow anything from anyone if I ever had to. It looks like I stopped paying my bills and didn't even try to make things right with the companies involved. I spoke to someone and emailed but could not get anywhere with either attempts.

Going pretty good working with loan company to complete the process faster. Wish I can get returned callbacks, also I think you have maybe about five more creditors remaining. The updated process helps a lot. Looking to complete the process faster soon. I do have some more questions. I will continue to read and learn this process, I'm not going to lie, I was contemplating to file bankruptcy.

I would not recommend to anyone! My debt is still ongoing even though the program supposedly ended in February. I think the account that was set up for payments is actually still active just because they want to continue to receive a guaranteed monthly payment of any amount, even though it's small they continue to collect.

It’s been over 7 months now since I’ve not paid on all of my accounts. I still have two that are sitting with nothing happening. My credit score keeps going down. I know this is my fault, the credit problems, but it’s taking too long to get these resolved. I’m so anxious all the time waiting for this to be done. I get letters saying now they are derogatory. My understanding was 6 months no payments then you all swoop in and settle. Still waiting and there are no updates giving me the status of the accounts. I have made payments to you all on time and my credit still goes down. I don’t understand it.

I referred a friend that is now currently using your services. However, even after numerous conversations with your representatives, I have not heard anything back on referral gift. His name is Sidney **. I would like to know how you are going to handle this. Please contact me by email or text messaging.

Very displeased with the way you hooked me into a loan like you are helping me, then when the loan is approved you send me an idiot email telling me that now you can continue negotiating for me, you SHOULD have been negotiating all the time, you stopped at some point and then hooked me into a loan where you are making out on the deal. I have no intention of signing the loan or going through with the loan, after that idiot email. You better continue negotiating for me and never stop that's what you are getting paid to do. I won't recommend you to anyone and won't use you again after I am finished with the current list of creditors.

This has been a good experience. JG Wentworth Debt Relief has been a big help in getting my finances in order. They are professional and experienced. They keep me informed of my debt and what to do next. I receive emails, text and calls to confirm that everything is on track. Thank you for all the help.

JG Wentworth Debt Relief is good at answering the phone. They're good at addressing questions but there's limited stuff that they can do. The last lady I talked to was helpful. She told me everything I needed now. In the long run, they're doing what they said they would, with the exception of the six-month thing. The rep told me that I would get a full-on loan within six months. She put me on a 60-month plan, which I didn't care because the intent was within that six months to be able to get the full loan and then just be able to be done with it. I never missed payment and everything I was supposed to do. They said that because of the type of plan that they put me on, I'm not eligible for a loan yet, even though it has been over a year.

The agreement made was to negotiate two settlements with credit cards and pay twice monthly to improve my credit. I have made my payments for nearly a year. Every payment has been on time, however, JGW refuses to contact the second credit account to negotiate a settlement. Thus my credit continues to show I am not making payments. When I brought this to the attention of the individuals at JGW, they were dismissive and unwilling to rectify the situation.

Nothing got done. Had to negotiate with collection agency to settle Bank of the West account. Been asking for over a month to pay Wells Fargo. No idea if that's been done. JG unwilling to negotiate their fee with me. Collection agency doesn't like working with JG because nothing ever happens.

I’ve been involved in this program for several months and only one account has been settled….I’ve stood on my head coming up with money every month…Was told this would take 4-6 months…That was more than 6 months ago. All in all I’m pretty disappointed. I had hoped you would do better.

So thankful I called JGW. It was so easy to start up and JGW helped me. Every step of the way. Have my debt under control now and couldn't be more thankful. JGW did all the discussion as to my debtors and did a fine job in getting credit companies to lower what I owed. I would and have already advised others to give JGW a call

Their customer service team were excellent people. If I call, they always return my call. The only thing I was disappointed with was getting that notice served to me. I thought when I signed up with JG that my problems will eventually go away by me making a monthly payment. I didn't realize that it would take longer for them to go ahead and settle each one of my debtors. But I called them as soon as I got the notice and they said I am already with a law firm. The rep I spoke with was very nice and gave me the info to send to the firm.

J G Wentworth has been a priceless relief to me in the most difficult financial situation I faced. I depended so much on my credit card for payments during a period of unemployment and I started making consistent payments to reduce my debt as soon as I found a job, however, the monthly interest made it impossible for me to control my debt. I resorted to debt consolidation and have had peace and an ability to move on in life with dignity. The staff is always courteous and empathetic. They work together to find the best solutions for their customers. I will recommend them any day and applaud them for the amazing work they do.

My experience with you has been nothing short of terrible!. You didn't do what you said as far as getting settlement for all the debts. My credit is so bad from waiting on you to the point I can't purchase anything on credit. I wish I could get all my money back and start over with a reliable company. I rate you -0.

JG Wentworth helped me get through everything and get the debt consolidation loan. Any time I needed something, they were always there to call and check in.

Well to start with I was told that you would have settlements by 6 months and at this point you have on settled with 2 of 7. So for myself, I'm not very impressed with your company at this time. With that being said, I may look into my options and legal advice.

My experience with JG Wentworth's debt relief program has truly been a lifesaver. A couple years ago, my husband was diagnosed with an incurable illness that left him unable to work. Almost overnight, I was put in an extremely stressful situation of trying to hold everything together and manage our bills on my income alone. When I reached out to JGWentworth about a loan and explained our situation, the customer service representative was so understanding and asked if I knew about their debt relief program. She walked me through every step and made the process so understandable and seamless. They were able to negotiate down the balances with my creditors and my monthly payments are manageable within our budget. My experience with JGWentworth has been nothing less than exceptional.

Our original contact point was very helpful and a great guide. Now I feel we are out there on our own floating in space. Calling in some somewhat helpful but the answers seem vague and non-committal. We also realized that some of our cardholders would give us the same "offer" as JGW without $1,000s in fees. I believe an individual could do most of this on their own. Our situation is unique so I appreciate their assistance.

Working on getting out of debt, wondering if this is worth its time, money and effort. Needed to stop one payment to pay my one late Mortgage payment, they say it can’t be done so now my Mortgage payment is even later. So instead of helping you, they make it worse for you. So my first impression with JG Wentworth is not so good at this time.

A company with a debt has sent settlements for month. JG has refused to act on them or respond to my repeated emails. They claimed I would be debt free in 48 months from two debts. Common sense says that if one debt has been settled, some funds from my monthly payments would be put into their “savings” thing on the client portal to catch me up on the other debt, but no. I’m completely lost as to what is going on with it because no one will email me back. I’ve never felt more swindled.

At first, I was skeptical about joining the program but now I see the strong benefits of letting J.G. Wentworth work for you. I also liked the way they handled my account by negotiating life-changing and debt-saving deals to get the best offers. Very happy with the results of this program! Thank You, J.G. Wentworth!

Anyone I have dealt with at JG Wentworth has been professional and genuine in their work concerning helping me. Starting in to this type of help was uneasy to start but with the detailed explanations and words of reassurance, I moved forward with the help and have been very pleased with the results with JG Wentworth.

Had helped me to settle my debt from my original loans. Very professional and updating me regularly with their transactions, how my creditors had agreed with their offers, always responding back with my questions and sending updates, monthly statements, offering assistance if I needed it. A great help with my financial problems.

I like everything and grateful for all the help. What would make you 5 stars to me if you provided more frequent updates on the status of the case. I have not received updates since March and had to call once to get updates. Again, I appreciate all the help you have given me.

I feel a sense of relief knowing that I have the support of JG and that my Debt will eventually decrease. If I have any questions I can always call. I have been struggling with Debt for a long time and now I know I have someone to help me when I need it. I would Recommend JG to anyone looking for assistance.

I cannot be any more grateful with J.G. Wentworth. They have excellent customer service, they follow up with you every month, and their representatives are there to answer your questions should you have any. Their help is exactly what I needed to take one more step toward my financial freedom.

I have been totally satisfied with my experience with JGW. The process is a bit long, but that is not in the control of JGW since the creditors have to agree with the negotiations, but in general I have been totally satisfied with my program and I hope to be totally debt free by 2025. I am a happy camper because my payments are much more manageable. Thank you, JGW!

Everything is going very smoothly and I’m relaxing more now that they are being paid! The credit card companies are not sending anything through the mail anymore and I am not receiving that many telephone calls anymore. I have recommended to many of my friends and relatives who have credit cards and etc. to look into JG Wentworth!

Your communication is terrible! No one will tell us what is going on with our account. Everyone just looks and says, "Oh you should have already started negotiations but haven’t. Hmmm, not sure why?" This was supposed to be a few month process and it’s been almost a year and put credit in a complete mess! We wouldn’t have done this had you had been honest about what this does to a person's credit and life. We got approved by this credit company that’s supposed to spread the process along and yet nothing has happened!

I was frightened at how out of control I had become with my credit cards, and it got so bad I couldn't make my payments, let alone reduce them. In a moment of blind trust, I called JG Wentworth, and fell into their very supportive hands. The folks I interact with are warm and intelligent and efficient. I feel safe, and they're helping me get on top of the situation. I shouldn't have waited as long as I did to call them.

Not sure when and who was taking care of my consolidation, I get some emails but I don't understand what's on or in it. Is JG Wentworth still handling my consolidation of my bills, if so who can I speak with to see if, they have accepted the set amount of cash to pay off my creditors. Thank, Wendell **.

What I don’t like about JG Wentworth is that they pay themselves first after getting a settlement with one account which means the other accounts are accumulating late charges which by the time they do settle those accounts it could be $1000 more which is not right. I understand people have to make money, but there’s no reason to have to pay your full amount prior to settling the next account.

The communication is great thru phone or email.. This is an awesome company, and it has helped me tremendously.. I would recommend them, to anybody that needs financial help.. No matter what it is.. They work with you, on payments and keeps you updated on everything that happens. Thanks so much..

I attempted to get assistance in locating a total of $741.36 in payments made that was supposed to be refunded, but was not. I am still awaiting a reply from February. I was hospitalized and could not make payments. The account was closed October 7th, 2021. The last payment attempt was 10/5/21. This payment would not go through as the account was not funded. The funds up to that point were not refunded and the money is still missing.

This organization have proven to me that there are solutions to debt, I was struggling so very much paying my credit cards with the interest rates climbing and no end in sight to pay them! JG Wentworth stepped up to the plate and hit a homerun for and I would recommend these people to everyone!

Promise the moon and stars before you sign up then they don’t seem to work hard enough in your favor. You refuse an offer and they keep sending the same ridiculous offer time and time again. Seems more like they are working with the credit card companies and not the clients.

The experience is better than I expected. It was professional done and I am pleased with the outcome so far. Keep up the good work. Thanks again. They always call me to make sure I was up to date all that was going on with my case. I will gladly recommend this company to my friends. Thanks again.

I am extremely grateful to JGW for saving me. The initial phone conversation was a bit scary as I was in unfamiliar territory but the rep was extremely detailed and patient with guiding me through the steps and accurately analyzing my situation. I am slowly but surely getting rid of my debt. JGW is in consistent communication with me and helps me understand each step and each debt they are able to pay off. I am beyond thankful for your experience. THANK YOU SO MUCH.

My credit is utterly destroyed after they told me initially that it would be repaired in months (that was a lie) and I am now facing 4 law suits from credit card companies for following their instructions. I reached out to two of the creditors and they told me that JG wentworth never reached out to them in regards to the program. Poor communication also from them.

Your rep who sold me on your service was quite cordial and accommodating, but I’ve had to ask and interpret any information I’ve received since then. For example, I’d only been asked to sign 2 settlement agreements, yet the people to whom you’re so anxious to sell my loan say you’ve settled 4? By the way, if those are paid off, shouldn’t my credit be slowly improving? Nobody tells me.

There are still credit card companies that haven't been reached out to by you guys.... which is hurting me. I'm wondering why I'm paying so much and why I've been paying this long if all the credit card companies haven't been reached out to? It would be great if someone would reach out to me about this situation, thank you.

With the fee structure in debt negotiation, you end up saving about $0. You just increase the amount of time you make payments and lower your monthly payment amount. Additionally, you WILL get dinged on your credit HARD. So if spreading out payments is that valuable to you... Go for it. I was taken in by a charming sales man who gave me his contact info then promptly disappeared and never responded to my concerns. He pitched quite a tale about saving money, only for another far less charming person to admit to me that the fee basically makes up for what you are no longer paying to your creditor. Would never use this again, can't wait to finish payments.

The program had been great but logging in to see the status of progress is almost impossible. An app should be created for users to access information. Everything is a bit confusing and it's a lengthy process once you are logged in. Other than this issue, the program and customer service has been great.

I called over 2 weeks ago to find out what my balance was because I wanted to pay off the program. I never got a return phone call. I then called to find out what I owned my creditor to pay them off and same deal. No one returns my calls.

I'm mostly happy with my service except they are slow with negotiating with Credit One. I've been with my Wentworth for a while, but I'm still getting calls from credit one and I wish them to stop. I want them to aggressively start negotiating with credit one as soon as possible.

Starting out everything sounded great, when signing and looking over everything I was told it would take about 4-6 months to get settlements started. I'm in month 9 and most have settlements which is good, however, 2 remaining accounts were not and were charged off which isn't great. I keep getting calls about New Credit America to take a loan, but I wouldn't want to take a loan for only 80% of the accounts needing settlement. It would be great if JGW would at least communicate how things are going throughout the process and update on why things aren't settling, as the longer this goes on the longer I won't be able to rebuild credit.

The customer service representative was very helpful and professional and resolved my issue. The representative answered all my questions and provided prompt and courteous service. I look forward to working with the company now and in the future, and the customer service department is an important asset to the company.

I keep getting settlement offers that I have to agree to and settlement agreements I am required to sign but nothing ever happens. The account never gets settled and is always still in negotiation. I don’t understand why I am signing an agreement if the lender hasn’t even agreed to the settlement. I have sent several emails with no response and called and spoke with someone who seemed as confused as I was???

I am very happy with the service I have received and they are so caring and get things done asap! Customer service always answers my questions in a timely manner. They get tasks done quickly too! I would recommend this company to anyone! Give them a call and they will help you out!

JG Wentworth is a great option for those needing some help. I appreciate all they have and continue to do for me and my family. It is a process. The communication could be better. This had been my only concern. Hope it improves. But the program is worth it! Give it a go.

Called and spoke one of the representative customer service inquiring of the Debt Program that I had signed up for back in October, asking when and how long would the other debt such as credit card is going to settled? I mentioned it has been over six months, he stated that 2 of my debts are settled and he mentioned if I would like to get it faster he will referred me to the ir debt business partner to sign up for, I mentioned I am not interested and I just would like to know when and how long my credit card debt be settled. He didn't even answer my question and just said, "You have a nice day"....

Like how everything is going. Satisfied with the outcome. Feeling good about the way things are going and like to have a better peace of mind and being able to relax a little more about everything is going. We are in a very good place and a lot of things are off our minds.

Always polite and friendly with exceptional knowledge and service. Would definitely recommend. I Was offered a loan to clean up my credit sooner but declined as I am older and didn’t want to carry the loan out as far as they wanted. But they were ok with that. So that was a big help.

I have had a great experience with you guys. Your professionalism and listening goes beyond expertise. All of the people that I have spoke to have been friendly and have resolved any problems that I have had. Looking forward to many more conversations. The program has actually helped me in so many ways. All of the employees that I have spoke to again has been so helpful encouraging. Thank you all.

We are in the process to negotiate a Barclays CC. I was offered a loan to help facilitate the negotiation. After being approved for the loan of $17k, I was told the settlement offered was $5k. So I didn't need a $17k loan. I looked at the loan terms and you were including the already settled debt from my Discover card, plus the fees that were coming from the new settlement with Barclays and the Barclays settlement as well. It did not make sense to take on a high interest rate loan and put the ALREADY SETTLED Discover debt plus your fees, which now I would have to pay interest on? That's double dipping.

Updated on 12/05/2023: JG Wentworth helped me pay off my credit card debt. They hooked me up with New Credit America.

Worst mistake I ever made was letting you guys "suppose" to pay off my credit cards. I don’t believe you have done anything. I am very disappointed. Would not recommend you to anyone! I’m very upset.!!! My cards has been charged off and I didn’t expect that. Thought you were going to pay them the hard earned money I sent you!

Everything seemed to be going smoothly at the beginning but here I am after 8 months of payments and my emails to my contact - and customer service - are going unanswered. Other than the canned "how are we doing?" I don't seem to get any communication from them. They have settled a couple of my accounts as they said they would, and are dealing with a legal issue but a bit more communication and a response would be nice.

They are very nice and helpful and suited my needs. And when I need to make a change they are always available for me. I would recommend this company and their program to others that may need help. Payments are adjustable to my availability and date to my pay period.

I'm almost halfway with the program. So far, it's good. It's making one payment better than making five or six accounts to make payments.

I would NEVER recommend your company/program to anyone. The introduction to the program was not fully disclosed. When I signed on based on info I was given, I had good credit. I asked if my credit would nose dive I was told it would increase. Took forever for settlements - been 8 months and still not all settled. Totallly disgusted.

Inconsistent timing on withdrawal of funds: dates and times. Always waiting for it to come out. Otherwise I just call in to schedule it early and the support staff is a pleasure to work with and easy.

I appreciate how J.G. Wentworth has helped me cleaned up the credit card debt that was weighing me down. As my credit card interest kept going up even with regular payments, I was paying more and more with no resolution in sight. J.G. Wentworth has worked with me and my credit card debt to make it manageable and resolved.

Every time I call I get my questions answered by a caring and helpful person. Did submit a Discover Summons and Navy Federal request..and waiting on answers but sure they will be handled. Plus easy to sign up!! Thank you! Don’t know what more to say but… thank you again!

JG Wentworth helped us so much with turning our debt around. They listened to our concerns and showed they really cared. Our credit is improving already we couldn't be happier. I would definitely recommend them to all my family and friends to help them with their debt management as well.

I'm done with JG Wentworth. They helped me out the best they could. They kept me up-to-date on everything. Every step of the way, they answered all my questions and it was a good experience. I would use them again if I ever needed them.

I thought JG Wentworth can lend me a loan because I wanna pay off some of my credit cards. But when I spoke with the rep, he said there's a program that can help me with lowering the interest and pay less than normally I pay. So I said, "Okay, send me some paperworks." My husband and I reviewed it, and we agreed that we're gonna do it. From then on, we signed the paperwork and sent it back to JG Wentworth online. I'm continuously paying every month. I'm waiting for the credit card that I put in there to accept the offer. They update me and they also ask me if I have any questions. They always send me emails. So if I have a question, I just email or call them. They're always accommodating. Every time I call, they answer my question and I can talk to somebody. I don't have to wait for a return call.

Cleaning up many of my high credit card balances. Starting to see resolution to overdue credit cards. My stress level is at a minimal and harassing phone calls are slowly. Very happy I chose this organization to help me. Thank you so much for the fast knowledgeable outcome.

I'm done with JG. I've already stopped the payments. But I still have 1 creditor trying to sue me because they won't work with JG. But I never had any problem with customer service. They tried to help me out when I was low on funds. They reduced it temporarily until I got caught up.

I thought I would get more communication on the settlements but I don't get much information on what's going on unless I sign in and look where it's at which I appreciate that part of the communication. Although This may be normal and I've never been in this position before.

People should go with JG Wentworth. They were very pleasant to work with. The reps were nice and didn't make you feel like you're crap because you're in debt like a lot of people do. They were very attentive and caring, on top of things, and get back with you quickly. I got a loan and I'm already out of the program. It worked very well.

The J.G. Wentworth program has been tremendously helpful in addressing my debt concerns. Enrolling in the program and seeing the successful payoff negotiations has relieved a significant amount of financial stress and anxiety. While I still have two (2) years to go to complete all settlements, knowing J.G. Wentworth is working on my behalf makes life bearable again.

JG Wentworth took care of everything and working with them got rid of all those bills that we had and condensed everything down into one monthly payment. They got everything reduced and all the interest knocked off. It is wonderful and helping out a lot. Everybody is very knowledgeable and they work with you and make sure that you understand everything. They're just great.

I was scared to take the program at first. When I first talked to the agent, I wasn't behind on any bills but I was only making minimum payments. Other things happened during that time period where I knew I wasn't going to be able to keep up with the payments alone. I was no longer working and having the income that I previously had. That was gonna make me fall behind so I went ahead and tried JG Wentworth. It worked out for my benefit once I saw what the agent was saying initially.

The program is totally different from what I was told over the phone when I agreed to be part of your plan. I was never told that you are using my money to slowly pay my debtors. So in the meantime my credit is totally damaged.

I wanted to keep my credit score up a little bit and not kill it completely. So, I kept my smaller credit cards. JG Wentworth took my big ones and took care of it. I chose to do the quicker one that they do so the resolution is faster and it doesn't taint my credit so hard. But they set me up with that too. So, that was nice. The program was painless and quick. It was just answering questions and sending in some documents. I can contact my person through JG Wentworth so if I have any questions, I can just call him. My credit is not that great but it's not as bad as it would have been. And the program has helped me out because I don't have to spend as much money monthly. A lot of my debt was erased, which was nice because it wasn't even mine to begin with. JG Wentworth is not a risk. You can get your stuff taken care of. My mom went through them too, at one point.

I have been really pleased with how JG Wentworth has handle my debt. They keep you in the loop on every process, so you know where you are at. I would recommend them to anyone who wants to work with the group of people. They are very helpful and get the job done.

Updated on 11/06/2023: I'm not happy right now with JG Wentworth. I've been with them for over a year and a half, making my payments, but I got a letter that I'm being sued by one of the patrons that they promised that they would deal with. They had said that it would take a while and it's gonna take time to rebuild what I had to let go. But I had good credit in the beginning. I was making my payments on time even though my balance was high. They made me stop all of it to go with their program to make payments and pay them off. We had gotten into a hardship and we have depleted all our savings to help our daughter who became ill. Now, I have a lawsuit against me. I had to fax them the lawsuit papers and have to wait to hear back, hoping I don't have to go to court.

JG Wentworth has been awesome taking care of my debt situation. And relieving a lot of stress on my life financial situation. They been there every step of the way, and kept me informed of the process. Thank you so much. You have been a life saver.

Y'all have been great. I'm very satisfied with all you have done for me. Thank you very much. I would have never got those credit cards paid in my life time. Since the economy has got so expensive I could barely pay the minimum payment because interest rates went up so high. I was getting nowhere but further in debt. I do appreciate everything y'all have achieved for me. Being on a fixed income is so hard to make ends meet. Thank you all so much.

I reached out to them as our bills had gotten out of control due to loss of income. They put us in a plan where they would obtain a settlement from the creditor for us and pay them. We are on a monthly payment play with JG which is manageable and fits into our budget. When we've contacted in the past they have been very courteous and friendly. They were the best decision we've made. Thank you JG Wentworth!!!!

I had an awesome experience with JG Wentworth. I was able to call and talk to a real person. I wasn't put on hold on different things for long times. I had a direct contact number with the representative that I was dealing with. They were very well at communicating with me and sending me documentation through my email and other methods. I'm done with their processes. They did my debt things. They worked with the lenders and lowered my debt. I also had to get a loan. Everything was good.

The program has helped and it was an easy process. It wasn't hard to have to try to reach out to get information about the program and to get things going. Communication was great. If I had any questions, then I would just send out an email and someone would return my call that same day. Everything was good. Now, I'm using the other company where they give you the loan, but it's not with JG Wentworth anymore.

JGW always kept me updated with my account, either by phone or email. Whenever I contacted JGW, any question I have, it was answered right away or if they did not have one, the associate ask and find for me. Thank you.

Very dissatisfied with this company. It’s been eight months. I made a payments already. Nothing has been settled after promising me three months that it usually settles the first two months. They keep in contact with you and then they don’t call you anymore.

I will give zero stars. Doing this program is worse than filing bankruptcy. This has destroyed my credit and was a horrible mistake. I will tell everyone that can hear me to stay away from your program. I was also pressured into applying for a loan. Which I was denied for.

Thank you for helping me during this stressful time. I did not know where to turn. Your staff has been helpful and understanding with their support. I will recommend your services to family and friends. JG Wentworth is the best.

It was scary letting the credit cards go so long unpaid. But now that most have been settled and the payments are easily met it’s been a good choice. The phone constantly ringing has finally stopped. I am grateful for everything you have done for us so far!

I’m enjoying the type of consolation for my needs, but it’s not happening as it was explained, I’m still getting lots of calls, it’s like the process I started with has been pushed over to a secondary group, I ask for the representative I started with and they tell me he starts the process and then hands it down to a secondary group, when I started he claimed he would be there anytime I needed him. So I guess it’s a dog eat dog world, other than that, it’s better than it was.

My experience with JG Wentworth has not been what I thought it was gonna be in the beginning. It ruined my credit score really badly. They only settled two cases. A credit score in the United States is such a huge thing. I can't get any credit cards and the thing is I'm gonna pay them. It's not like I want bankruptcy, but it ruined my credit cards. My husband and I did it. Right now, I have a baby. I need to get another car. I can't even do that because my credit score is so screwed up because it's taking so long for them to settle this. Wentworth told me it was gonna take maybe six months at the most for me not to pay the payments, and then they were gonna settle. They didn’t really start doing anything until the fourth month when I called and asked why it is taking this long. They told me that I had to not pay those so they can be able to do something. I'm already going on 11 months with this.

They have been so kind and helpful to me. When I first entered the program I was nervous about the whole process but they are so supportive and helpful. Would highly recommend. I’m so happy that I decided to go with them.

The only complaint I have is not knowing if the call is from you or a creditor. I wish I could see your name across the phone. I never know if the call is from a creditor or not and I am so tired of not knowing what to say.

Everyone at J.G Wentworth has treated me with respect. I'm so glad I got in touch with them, to help me get debt free. I give them thumbs-up!!! I tell all my friends about them. Every time I call them they fix my problem. I have never experienced any problems with them. All their employees are so nice to me. Thanks for being there for me.

It’s taking forever to come to a conclusion with all of our clients and then you want to make a loan to finance the rest of our business, and we just can’t afford it. We want to get this resolved and get our finances back together so that we can get back to normal.

Definitely would recommend to everyone. Took all the pressure off my shoulders and I could breathe easily again. Just wish I had done it sooner. They helped me with getting everything I needed to get my finances back in control and now I can have things paid off in 42 months instead of 20 years. Thank you JG Wentworth.

Too high of the rate in every 2 weeks payment. The company is trying their best to get my debt resolved so far. Just too high of the charge and is not helping with my financial hardship at especially at this time.

They take too long to negotiate with the companies owed, if I had known that, I would have done it myself. I thought that with you it would be easier. They do not communicate with the person to tell him how the case is going.

JG Wentworth has helped me get my finances under control. They are easy to contact and answer my questions. I would gladly recommend them to my friends or family. This help has allowed me to handle my business in a better manner and relieved tremendous stress.

JG Wentworth has been amazing! My experience with them is really great. The reps are amazing with their timely response and updates on what's going on with my account. They were able to get me good deals. For example, I've had most of my credit cards cut to 50%. I'm so happy JG Wentworth helped me to get back on track with a better credit score. Thanks to everyone at JG Wentworth for your help. You're all amazing people to work with.

They have been great in working with me. I have been concerned about the last credit card to get on the program, but I do understand there is a process. They have always responded quickly to any questions I have had. I really appreciate all they are doing for me.

They started good but passing time you don't see any progress. They just collecting money. I signed couple deals, they discard it and try to get you in a loan but is the biggest Interest ever. What we can do, we already sign the papers

The way they communicated wasn't to my liking. They sent emails without confirmations. When I told them about that, they said, "We only do it through email." I said, "That's too bad because I don't receive emails. You're gonna have to call me." I don't need to miss an email from them and have them say they sent it. After that, they tried. They wanna make me happy so they just do what I ask them to do.