JG Wentworth Debt Relief Reviews

I have asked these people to stop calling me for weeks now. They don’t stop it has been anywhere from 2 to 4 times a day. A total nuisance. Non stop all day long!! I have asked them to take me off their call list but they obviously don’t care. They like to be a pain in the **.

My mother is in a program with JG Wentworth right now and she's had good experience so I went with them. Everything has actually gone so smoothly, and everybody has been very helpful. If I call the 800 number, it's pretty simple, and people are very helpful. A few of my accounts have been settled already. We're still in the settlement process, but so far, I’m very pleased with what they have been able to negotiate. Overall everything has gone so smoothly.

The program I have with JG Wentworth is working just fine. They have been a wonderful company and are all professional. I have been sending copies of my bills to them, and they have been communicating with me through texts. They told me what was gonna be happening, how they’re gonna be calling, and what the reactions were gonna be. They have offered that I could send them other debts that I may have. The customer service was very, very helpful.

JG Wentworth is consolidating my credit cards and a couple of loans, and so far, so good. The $175 that I pay every two weeks is a little steep for me right now, but it’s better than nothing. If I have any questions, they answer without a problem.

I have debt consolidation on two loans with JG Wentworth but the debt collectors are still reaching out to me so I'm not sure they have reached out to those debt collectors. I’ve already started making payments.

The worst company I have dealt with. I think you're doing gonna be a good company to help me with my debt. The only thing they did was frustrate me. Not communicate and kept money that they were initially supposed to return to me. I don't see how people can do. This to people who are already struggling will never do it again. Think twice before using them for any of your financial needs

Dealing with this company has been like herding cats! I’ve talked to probably 30 people and three or four supervisors. Some give a crap, some don’t and I’m told a different story by all. I had two American Express cards. One had $22,000 and some change. The other one had $5000 and some change and I had a small debt with my bank left for about $6000 which I have been paying on all, never Miss payments, etc. etc. but American Express are **. It wouldn’t even lower my rate For just six months and give me a break but they wouldn’t do it and that’s why I hired JG Wentworth. I told him do not touch my Bank Of America but they did. I had to go back in after being told they wouldn’t and it wouldn’t affect my bank because I said I’ve been with them for 25 years. I’ve been with American Express for 30 both as a solid client.

14 months and only half of the accounts are settled. Someone came to my house and served me from Chase just last month. I called into JG Wentworth and they said send the summons to them. I did, then the lawyers THEY use for their policy send me a court filing bill. I called in and they just give me fine print answers. There is a reason comments are turned off on their YouTube videos, etc. Avoid. Do National or anything else. If not, when your Lease is up and you want a new car, you'll regret it. When you need to get a loan for your business years later, you'll regret it.

I’m very disappointed with their customer service. Someone called me and I was met with complete unprofessionalism. The representative was dismissive and actually told me, “you don’t have other options.” That is not only rude, but also shows a lack of respect for customers. A company should be focused on finding solutions, not making people feel stuck or unheard. Based on my experience, I cannot recommend them to anyone who expects to be treated with basic courtesy and professionalism.

My JG Wentworth agent, Joshua, was experienced and he told me what to expect. I'm trying to get used to the calls from the creditors but he said that was going to happen. For example, if my wife and kids are in the car, they'd be like, "Who is it that keeps calling?" It shows up on the screen. Just random times. Then I got to the point where they call different numbers. I talked to my agent, then he said, "Just block them and they'll just leave a message." He said, "It's understandable. They're gonna try to do what they can."

JG Wentworth is helping me with debt relief. I wasn't able to pull myself back up out of the substantial debt that I was in. I had done it once, and I wound up having another due to a family crisis that just created another whirlwind of debt. The individual I worked with on the first day had so much humility, and he was just very understanding and nonjudgmental.

I was trying to get a consolidation loan where I wouldn't have to do debt settlement after I had to leave my job that I had been at for seven years because of a disability. But I didn't qualify for any of the consolidation loans. When I talked to my credit cards directly, they said they couldn't offer me any assistance until I was delinquent. That's why I looked into the debt settlement as a last resort.

Worst experience that I have ever had, I had one account that I was overwhelmed with and wanted to see if gong this route would be better. The sales rep made me feel comfortable and like this was the best decision, however, even though I stressed that I was seeking this avenue so that I would not take a hit on my credit things were never clearly explained to me. I was under the impression that they would start working on the settlement as soon as I signed the paperwork but they did not start until 4 months later. By then my credit score drop over 100 points which then cause other creditors to lower some of my credit limits or close my account which caused my credit to decrease more.

We went with JG Wentworth because we were looking for a resolution to our credit card debt. The sign-up process was pretty seamless. I’ve only been with them for a month. So far, so good. It’s been efficient, and it’s a good service.

The enrollment process with JG Wentworth was very easy. We just started and they took out the first payment. We are able to track our progress online. I go to my account and it's not a problem at all. Customer support was also easy. I called them on two occasions to drop one of the accounts before the actual start date before that first payment came. I went online to download statements, which is very easy to do. I don't have to worry about the financial strain that families come across at one point in their life. I would definitely tell anyone to look into JG Wentworth.

I was trying to get loans and I kept getting rejected for every single one. I had to get some type of debt consolidation and JG Wentworth was the first one that popped up that I hadn't worked with yet. I gave them a try. So far, I'm very happy. I’m really impressed. I got a phone call saying that they were already working with one of my creditors and got one of my debts settled. I was shocked. I just made my first payment last week.

JG Wentworth has great people and great options. I like the flex pay, and the customer service was great.

JG Wentworth's program for the debt consolidation sounded good and perfectly suited to my needs. Their customer service experience has been very good and I appreciate having the same representative throughout my dealings. It's convenient not to repeat my situation every time, as he knows my case history well.

I kept seeing JG Wentworth on TV and I just tried it. The enrollment process requires that you owe more than $10,000, as they work within those parameters to negotiate with your creditors, potentially reducing interest to just the principal amount. As for their customer support, I find them quite engaged and helpful, though my experience with them is still fresh.

I came across JG Wentworth online while I was looking up ads. My financial situation was becoming overwhelming, so I decided to give JG Wentworth a shot. From the start, the enrollment process worked very smoothly, which was a significant stress reliever, as it presented a potential solution to my financial worries.

I was trying to get a emergency loan and JG Wentworth popped up. I was thinking about consolidating some of my loans anyway, so I went along with them. The enrollment process was pretty smooth. I talked to Capri, and she asked me a few questions. She looked at my debt, then she consolidated one large loan and two credit cards. I had to pay upfront $250 and $125 every week until they came up with a settlement. And they came up with a settlement for OneMain Financial. Everything is fine so far and I've been pretty good with tracking my progress. If anything changes, they email me instantly and there is no waiting. Once they got the settlement for OneMain Financial, they emailed me on how much they settled for and how much my monthly payment for that settlement would be.

The enrollment process was very pleasant and straightforward. I appreciated their email communication, which informed me of tasks to complete, and the overall simplicity of being able to handle things efficiently. Whenever I encountered confusion, a quick call to their customer support was enough. They were responsive and guided me through any issues expertly, which made the experience excellent.

I decided to give JG Wentworth Debt Relief a try after hearing about their services through the mail. The experience was remarkable. Working with their debt consultant was a delightful surprise. One of my initial debts has already been settled for a lower amount, even before I've made a payment. This has solidified my confidence in continuing with their program. The consultant I spoke with was especially kind and supportive. She helped me navigate the process and addressed my concerns about making payments.

They paid the smallest accounts and left the big ones to take me to court. Judgements were made and I ended up having to file bankruptcy. Nothing was paid off in the 6 months I was in the program. They just kept holding my money and then when I left they never refunded me.

Setting up the program with JG Wentworth was fairly easy. It got set up at an hour’s time. Others should look into it as well.

I recently made the choice to explore JG Wentworth's Debt Relief program, but two days after agreeing to it, I realized that it wasn't the right path for me. As someone who prefers to handle my debts directly, this approach didn't align with my values. I promptly contacted both JG Wentworth and their associated agency, Newstart Legal, to express my decision to withdraw. Despite my efforts to inform them and assurances that my cancellation request would be passed along, I've continued to receive communications encouraging me to proceed with the program.

I saw advertisements on television and a friend recommended JG Wentworth. With numerous credit cards and a desire to avoid bankruptcy, I found their debt consolidation services appealing. The enrollment process was incredibly smooth, and every representative I interacted with was clear and prompt in addressing my questions. I just made my first payment today, but the process so far has been seamless. Based on my experience, I highly recommend JG Wentworth due to the straightforward and honest nature of their services. They address concerns diligently, ensuring transparency and providing great support for credit matters.

I researched JG Wentworth Debt Relief online. My experience with setting up the program began positively due to their impressive customer service. The representatives were really helpful in arranging a payment plan that suited my needs comfortably. As I am still new to the program, I haven’t encountered any issues that warrant improvement or feedback as of yet. From my initial involvement, everything seemed to go smoothly, and their team was very accommodating.

JG Wentworth has a strong reputation. The transition into the program was seamless, greatly due to Gabriel, the debt consultant who guided me throughout. Gabriel consistently went above and beyond, providing clarity and promptly returning my calls despite her busy schedule.

The JG Wentworth rep I worked with was wonderful. He showed a lot of concern. He asked a lot of questions and also answered a lot of questions. He was very courteous and he was just a good person. I deposit money each month for them to pay each credit or a certain amount of money. Then they got the amount down to something that I could afford. I thought the process would take longer like months or something. But he worked really fast.

The process at JG Wentworth was easy. It was fast. They did it over the phone like an hour tops. My experience has been delightful, so far.

I wanted to consolidate some stuff, and JG Wentworth had popped up during my search. I was reading some of the reviews and they came highly highly recommended. The dude Trevor was incredible and it was gonna be okay. But then I opted out and we just dropped everything. It was gonna put too much of an impact on my credit. However, if I ever need them in the future, I wouldn't question it. I would definitely advise anyone that comes across credit issues to utilize JG Wentworth.

I called and started talking with JG Wentworth. It's been good so far. I like how informed the agents were. I was trying to get a loan looking online and instead I found debt consolidation to try to get rid of my debt.

The setup with JG Wentworth was easy. The representative, Joe, did a really good job. He was really nice and explained everything.

I started with JG Wentworth a few months ago. The sign-up was pretty easy. However, they could be a little more communicative with me when they pay something off. I found out through looking at the credit report that a small one had been paid off that I got. I don't remember getting anything from JG Wentworth on that. I'm actually probably going to drop out of their program.

JG Wentworth is the company that people should go with. This is the company that cares. Christie, the rep, is one of the reasons I went with them. She was so understanding and made the process easy to go through. She told me how simplified it would be and how I could get out of debt. And the company was nice. I really appreciate it and her warmness. She was professional, but yet kind and friendly at the same time. I did have dealings with some of the people who didn't quite understand the support system and I wasn't too happy with them.

Updated on 07/08/2025: I was able to settled my debts on my own and get away from this company before they did more damage to my credit score. There is a special place for everyone who works there.

The reviews I read on the computer made me decide to go with JG Wentsworth. Customer service was very good, and the experience went well.

They canned my credit score more than I did. They tell you don't pay your cards or loan so they can get the other company to lower amount owed. I listened, my score went from 698 to a 515. They called after seeing I can make my payments to them on time, offering me a loan program, then denied me for the loan. It was supposed to help fix my credit score, but their underwriter only offers that to certain demographics. BE CAREFUL when dealing with them.

I saw JG Wentworth from an ad on social media. Their rep was fast and knowledgeable, and made it easy for me to understand the program.

JG Wentworth was the best one that fit my needs and it was very easy signing up. The rates and terms were very good too.

JG Wentsworth has been good and they have been working with me. They have gotten two settlements on my long list of bills, and when I could not make my first payment because of medical bills, they just changed it to the next month. Communication has been good, and I have a name and number to call if I have any questions. If I have anything concerning my account, I’ve got another number to call. Overall, they have been excellent to work with.

JG Wentworth has been marvelous. I get loans to consolidate my bills, and they were, “Oh, we can do this and this,” and they did exactly what they said they were going to do and in a very timely manner. Getting signed up with them was a piece of cake, and they took care of everything. They gave me my account number, told me I’m set up, and that I could check online any time I need to check.

It's been great. Any time I get ahold of Erica, my person, she responds within a day.

Well, I have nothing to rate JG Wentworth on. I have creditors that are already hitting me up. And I realized how the debt consolidates, and the experience of helping me out, for the future projection. But we're gonna find out.

I went online to see about trying to fix my credit and found JG Wentworth. Their customer service is good and their program is all right.

The customer service with JG Wentworth was okay. But when I hadn't heard from anyone, I called back and it sounded like a room full of people talking on the telephone. It made me feel weird if this was not legit. Usually, when you call an office, you don't hear all that. It freaked me out a little bit. Other than that, they've been telling me when things are being done and everything else seemed to be up to par. Ruben was wonderful. He was really helpful and understanding.

I found about JG Wentworth on the internet and I went with them because they seemed credible. Unfortunately, I was hospitalized during that time and I didn't really get to talk to the people there at JG Wentworth. And I would like to talk to them because I don't think they covered all my debt. I've had a tough time communicating with them because nobody would answer the phone.

The program is a blessing! Justin ** has been very helpful and I feel as though they have my best interests in mind. They have talked to me respectfully during this hard time in my life. Thank you so much for helping get my life back on track!

Go with a company that actually loans you the money to pay off your debt. Your score will tank as you accrue your own money and they can’t guarantee a settlement. They never resolved one of my cards after two years and suddenly I got served papers to pay the debt that had been in consolidation with them. I had no idea they hadn’t reached an agreement. Not only did they not reach an agreement but they cost me an extra $3000 in interest that I now also have to pay. I almost had to go to court for something I thought was handled and I was paying a lot to them to be handled. Not to mention the embarrassment of the STATE POLICE showing up to my house with court papers. No communication. Terrible experience. Run from this company.

I wanted stuff to get paid off because my creditors were chasing me around. I looked online to find some way to borrow some money to pay off my debts like I did with Update. I borrowed the money and paid off my debts once, and I owe them money now. JG Wentworth popped up and I talked to the guy, and it seems substantial, but now I'm beginning to wonder.

An agent from JG Wentworth called me, and based on what he told me, it sounded comfortable and made sense at the time. He was very informative and made me feel like they could help. I’m currently in debt consolidation program and have had two deductions so far.

I needed to get rid of my bills, and I had a couple people that went through JG Wentworth Debt Relief. Their program is good, and I have less bills now. James went over what I had owed on my credit cards and then he came up with the payment. I make payments twice a month which is something I work with, but I wish it was just a single one and a little bit lower.

They have a terrible customer service and they don't pay off when said. They lie to get your account. Their attitudes are horrible and you get diff Info. It's a mistake to go with them. You can do better than them. They don't help. They mislead. Their idea is string you aLong.

JG Wentworth Debt Relief Services, and why did you go with JG Wentworth was a name that I recognized and a name that I was familiar with. They were somebody that I felt confident in using. The reps and I added up my outstanding bills that I wanted to consolidate, and we put them together.

I found JG Wentworth on TikTok. Then I started talking to Travis. I liked the way he explained the program and the way he was willing to try every avenue to help me in my situation. I was with another consolidation company that was screwing me. I was with them for almost two years, and they had not done anything besides take my money.

I’ve been in JG’s program for two months now and customer support has been good. Enrollment was easy, straightforward, and well-explained. The quality of service has been excellent.

I was completely naïve to how any of this works. I always paid my debts however the balances were so high that I had no quality of life. I enrolled in August 2024 and I was mislead to think this was a debt management program that would help me settle my debt within 4 - 6 months. I have called multiple times for updates on the negotiations that are happening my accounts and the calls get disconnected. The last time I called, the rep hung up on me. There doesn't seem to be anyone there who can describe a clear plan on how they are going to get any of the debts settled, just pay them and let all accounts go delinquent.

I had a really good experience with customer service. The guy was very informative and polite. He did an excellent job. JG worked with me on a payment plan that was comfortable.

I wanted to knock down my credit card debt but a lot of companies wouldn't even approve me because my credit score was too low. I went with JG Wentworth and so far, it’s good. It would be my second payment this month. Their process was simple and easy. They’ve met my needs. Their customer service was so nice. And their website is easy to use. I would tell my friends to give them a shot.

I was not making any headway on my own, so I went for JG Wentsworth. They helped me get on a repayment program and negotiated down my balances and my interest rates. It was great, and I did not have to do any of it. I didn’t pay anything at all upfront, and they negotiated their fee out of my payments to my creditors. It was as close to painless as I could have imagined.

I chose JG because they’re a well‑known name, and I knew I wasn’t going to get ripped off. I’d tried to consolidate my debt before, and those companies were taking advantage of me. It’s been excellent so far. When debt collectors try to harass me, JG told me not to respond to them.

I’m very pleased with them because they allow us to get out from underneath the enslavement of the debt, and so they are good, and they are working on it. I’m still getting notices from Capital One, and when I get called, I tell them that I am with JG Wentworth. I’m very happy with them, and I would recommend them. In fact, I recommended them to my assistant already.

JG Wentworth caught my attention when I was going through a website that closed down. I clicked on it and decided to go with them. I just started with them and put my first payment. The rep I spoke with was nice and really helpful. So far, it's going good.

I’ve made the first payment and haven’t heard anything since. I’m just waiting to see how things go as they deal with my creditors. Their customer service has been wonderful.

I had other people telling me that JG Wentworth was good to deal with. But I haven't had any service from them. They're just taking money, and I don't see that they're doing anything. I don't know if they've even called the creditors, because they keep calling us and aggravating us. I haven't seen that they're trying to do anything with the app.

They just combined a couple of high‑interest credit cards I had. It’s too soon to tell since I just started, but so far, it’s pretty good.

I signed up for this program and received a letter from one creditor offering to cut about 75% of the debt owed. After much convincing, JG Wentworth instructed me NOT TO ACCEPT this offer, stating they can beat that offer. SEVERAL MONTHS LATER, I receive an email from JG Wentworth stating they have a settlement offer from that same creditor but could only cut the debt to about 45%. JG Wentworth would not offer an explanation and essentially lied to me. With the difference, I could've used that money to pay off several other debts! With the JG Wentworth fees and increasing interest fees accumulating, I am now seeking help from other debt management companies.

Save yourself the stress. Negotiate with creditors yourself. The whole experience with JG Wentworth has been an exercise in frustration. I finally canceled my service and have been waiting over a month for the money I paid in to be refunded. I've called, I've emailed, still haven't seen my money. Tried to get my email, address, and name changed for four months. It never happened. The salesman was extremely responsive and answered all my questions in the beginning. After that, goodluck getting any answers.

Stay away of JG Wentworth - SCAM Per JG - July and August of 2024 I had to skip my deposits, which caused me to be behind 3 payments RESPONSE - I had a balance at that time of over 500.00 and never missed a single payment to the creditors. My portal never showed an issue. I confirmed several times with JG that all was in order and all the way to February 2025 confirmed again all was good and 3 payments left in the program. Per JG February 2025 change in escrow payment date and due to this change, there did not have enough funds in their escrow account to make the scheduled payment to the creditors. RESPONSE - This not accurate. I had 644.00 in Escrow. Per JG This caused the settlements to break. RESPONSE - The payment change was ONE DAY. My employer changed the pay schedule from twice a month to every other Friday. I had 3 payments left with the Portal showing all is order.

I have a little bit too high of a debt payment, and I wasn't able to make my payments to my creditors. So, I signed a contract with JG Wentworth that I understand that they are taking on the responsibility for the payments and that I’m still under liability because the debts will remain in my name through the process. Working with JG Wentworth was very easy. The person I worked with, Ken, made everything very streamlined. For payments, I signed up for autopay.

At this point, I can’t say that I’m pleased. I’m still getting daily calls from my creditors. I’ve only made one payment so far, but another payment to JG is coming out next week. I’m home today trying to get some things done.

I’ve been a victim of identity theft, so my credit score dropped from the 700s to about 550. I also have a business, and I don’t want to be responsible for someone else’s charges on my credit. JG Wentworth has been helpful in guiding me through it. I haven’t made my initial payment yet because I haven’t fully gotten started.

I found JG Wentworth through the internet. They worked with me to create a payment plan that was comfortable, and when I spoke with the customer service everything is good.

We chose JG Wentworth because they have the best Better Business Bureau rating. The representative I’m working with, Capri Bonner, is very personable and knowledgeable, and she’s always available. She makes time to speak with me whenever I reach out. I just started, and so far, the experience has been fine.

I entered into the JG Wentworth program at the beginning of 2024. It was for 3 years. I paid the whole year, and as of January 2025, I was able to pay off this program 2 years early. JG Wentworth accepted my payment of over 10k and has done nothing to resolve my debt with creditors. I am now getting paperwork for court proceedings. Every time you call them, you have to start over with a new operator. You will never be able to speak with any of the negotiations team.

If I could make give them a negative star I would. I've been with them since 2023 and it has been non stop headaches and bull. There are lots they tell you when trying to sell you their service that is just a bunch of bull. They say, "Well I can't guarantee of course, but with my experiences and how we group several people together by the Cc company, etc.. I can confidently tell you that we will settle for around 50-55%." Then they charge 20%. Now the reality. They first have you wait until the cards go delinquent before negotiating, then the amounts of debt have risen in fines and interest. Then when they do finally settle it ends up to be between 60-70% of the NEW amount after all the fines, etc.

I initially looked at debt consolidation and I saw that JG Wentworth had the debt resolution. I talked to them about it and it seemed like a good way to deal with what I had. They made the process easy and their customer service has been excellent when I’ve had concerns. I’ve called them a couple of times with questions and they were very easy to deal with. Their website is very easy to navigate. Everything was well laid out like when you look at all of the creditors and the amounts.

I’ve been trying to do it for a long time, but I’ve pulled out of it more than once ‘cause I always thought it was a scam. But the person from JG Wentworth was different. She was genuine and she really convinced me to do it. I wasn’t approved at first and she helped me out with what I needed. Any time I sent correspondence, she’d be right there. I haven't started, but my first deduction is supposed to be on the 12th. Customer service is great. They’re friendly, honest, and if they say they will call you back, they will. Never a problem with that.

I’ve been very satisfied with JG Wentworth. I told them what I needed, they ran a background check on me, did my social and stuff and looked at my credit report. They gave me a list of the creditors I had, and who I wanted to go with and who I didn't and mostly, it was just the credit cards. I've been in the program for about a month and it’s going really well. Every time I call, they answer my questions. If anybody was to ask what kind of debt collection company, I would refer them to, it would be JG Wentworth because they were right on point with everything I needed.

I went to apply for a personal loan to pay off the crap that I had lingering, and the stuff that I needed to pay off that was accounts closed. It was really easy to get enrolled in this program, and JG Wentworth offered a program like a debt consolidation or something.

I need retract my reviews it seems as though I jump ahead of myself, before they actually double check to see if they could help me. It seems to me that they're trying to make it work, so I'm looking forward to working with them

Hello, my husband and I have had a bad experience with JG Wentworth. We are unhappy, we’re senior citizens and we feel we have been played around. We were told we could use our credit card and we couldn’t use them, and we needed our cards to buy food and pay our bills with our cards. We were told we couldn’t use them, every time I call I get a recording or they put us on hold until they close then won’t answer the phone! I need someone to contact us please at **, we are in a bad place right now. They told us that they canceled it out but we checked you still have a block on our credit cards.

I consolidated my debt after recovering from an accident. It was convenient at first. A few months in to my program I started receiving calls, text and emails multiple times a day to get a loan through a company they work with. After feeling almost forced into it with assurance I would almost surely get it, I was denied fast and took a hard credit it. After this I decided to just pay my debts in entirety by myself. I was promised by MULTIPLE agents if I paid nearly $10,000 in full that ALL of my debts would be SETTLED in 90 days. It has now been 6 months past that time. I’ve been calling and talking to the creditors myself to get them to reach out to JG Wentworth. They creditors said they were never contacted. I did the work myself and for the last debt the needed more money so they could make $700 to pay $900 and I did all the work! I repeatedly called an tried to talk to supervisors and was denied.

I liked their professionalism and they acted quickly. We just started, so the proof is still in the pudding. They haven't started anything yet because they have to wait till there's a little bit more money in my escrow account.

My experience with JG Wentworth Debt Relief started when I found them online. They've been really nice, but I recently had concerns about the program. They took my first payment out of my account and the lady called me with the welcome call. I asked some questions and figured out that the process wasn’t what I expected, as they address one creditor at a time, leaving others on hold, which feels risky to me. However, I did pay extra for legal coverage.

These people harass me a regular basis, sending me 10-15 email a day. I block them, delete them, etc and they continue. Maybe by lowering their rating these will stop..If I could give them a negative I would.

My mom and I signed up for this debt relief on December 24, 2024. We have been trying to cancel since December 26, 2024. Our Rep. John ** said he was unable to cancel these accounts. They keep giving us the runaround and both accounts are scheduled to be ACH debited on January 20th. We have left several messages. No one will return our calls or emails. When we call, they keep trying to transfer us to another call, which leads to long wait time and then the phone will eventually disconnect. I don't know what kind of scam this is, but it doesn't look good for this company. I will continue to send these reviews and report them to BBB until they cancel my contracts. Please do not sign up with this company. They are very unreliable.

I have faithfully paid the monthly payment for well over a year and yet JG Wentworth massively and completely botched the negotiations with my biggest credit card vendor that resulted in a judgement against me. JG Wentworth had intentionally ignored the SIX separate email inquiries, demands and communications by me. They respond to an initial email saying “We got your email,” then nothing happens at all for weeks. JG Wentworth is a complete fraud and no one should do business with them. They make promises to their clients, then breach their duties and responsibilities to their clients. If I could give a -5 star review, that still wouldn’t be enough. DO NOT DO BUSINESS WITH THESE PEOPLE.

I chose JG Wentworth due to their outstanding reputation and the array of services they offer, which are precisely what I needed assistance with. I was initially unaware they provided this particular service until I saw an advertisement on TV. They have cultivated a strong reputation for being professional and client-focused, which reassured me in my choice. My experience with their team, especially during the initial stages, was remarkable. The representative I interacted with was incredibly knowledgeable and supportive. What stood out was how he shared my credit report in real time over the phone, which made the process transparent and easy to understand. This interactive approach was crucial and gave me confidence in their services.

DON'T DO IT! I filled out a simple form online and within seconds a representative had called me, after a presentation of 45 mins, I was a bit hesitant. (Should have went with my gut) But I asked if I could take a day to think about it and as a typical salesman wouldn't take no for an answer and promised me I could CANCEL AT ANY TIME!

If I could give them a negative review I would. I have received over 100 emails by this co harassing me to joun..Do yourself a favor and go elsewhere. BTW even when I junk and block these people they change the email.

I first heard about the JG Wentworth debt relief program through an ad on social media, possibly Instagram or Facebook. I was interested in consolidating my debt as I felt overwhelmed this year, and it seemed like a great way to manage my finances. The enrollment process was smooth, requiring minimal information. Although I wish the educational piece had been explained more during my conversation with the representative, instead of through video tutorials, my experience was overall very positive.

J.G Wentworth has helped me tremendously. When I begin to make more money, I know I’ll be able to pay off the newer settlements that J.G Wentworth pulled off with my creditors! I was in so much debt! This is well worth it!

I heard about JG Wentworth years ago. I never thought it applied to me but I've been hitting walls on this financial situation. I was just gonna tell the rep I don't need the services but we started talking. I was thinking maybe I needed it and we kept talking. He looked at my numbers and said this could work for me. I’m still paying the bills. Initially, the process was good because the sales guy helped me realize I needed their services. So, I put my pride aside and went forth.

The woman I spoke with at JG Wentworth was very thorough, very understanding, and personable. I related to her. I'm new to the program. So, we've only made one payment since. So far, it's good. They also reassured me like, "Hey, if you have questions, call us any time." I have that lady that I spoke to directly the first time, I have her number, and she said if I have any questions, concerns at all to let her know. So, knowing that I could pick up the phone and call if I need help is great. I'm very satisfied with JG.

My experience with their specialist went very well. I had no problems. So far, their service has been good.

JG Wentworth is well-known and well recommended. Their program has worked good so far and everybody is nice

Setting up the program with JG Wentworth wasn't difficult. There were a few computer glitches, but I had no control over them, and neither did they. But everybody's been very courteous.

I have been making payments for 6 months and only 2 of the 10 creditors have been settled. I have received a settle agreement for a third creditor and JG Wentworth has not been making the payments to them, therefore the agreement is now void. I tried calling and they said they would call back and never did. I am not sure what is going on, but they are paying themselves their fees first and not paying the scheduled payment plan for the most recently approved new reduced balance. They have missed three payments, and no one is getting back to me.

I started with JG Wentworth when I was looking for a debt consolidation loan. I ended up speaking with JG Wentworth and it seemed like a good idea. So I started the program. I was told that I would make a payment of $193.XX every two weeks to go into an account to pay down these debts which was fine. I was also told to not pay the creditor and to ignore all of the creditors calls. I have been doing both things. I started on around 8/29/2024. As of the date of this post (11/30/2024) I have received 0 updates as to what is happening with my account and the phone calls are still coming in all day long constantly. When I call JG Wentworh they say that with what I have paid so far my account balance is $0.03 (3 months later and paying $193.XX every two weeks) and they have to wait until more money is build up to start negotiating with the creditors. It was not mentioned that a certain amount needed to be built up before they started negotiating on my behalf.

JG Wentworth is very helpful and stress-free. They were not pushy which was one thing I loved about them. They gave me all the facts and then allowed me time to make a decision. The gentleman that helped us was was very knowledgeable, informative, and helped us in making a decision on what we were gonna do. The process was very easy and the gentleman was very good at explaining it the whole time we were doing it. The program took some burdens off my plate. Later on, down the road, I will see results from people that I know have went through the program as well.

I've been with JG Wentworth three weeks, and I like them and everything they've done so far. I like talking to them too. They were easy to talk to and I felt like they could help me with my debt. They were nice and I'm happy with it. Their customer support and the process are great. It's easy to understand. I was just in my portal looking at my portfolio. I have a $12,000 debt and I could be in the program a while, but they're in negotiations and already sent me two. I got a letter and I'm gonna have to call and talk to them tomorrow.

JG Wentworth came up on my feed on Facebook and I was trying to get some help. The program just started, so it has been working fine.

JG Wentworth hasn't worked so far. The payment didn't come out yet. It's supposed to be the 10th. Also, I wish their fee would have been smaller. Other than that, the customer service rep that I worked with was nice.

I entered into a debt consolidation program with them in August 2024. They set up the payments and started taking money to pay my debts in September. By November 1, 2024, I had paid $50.00 on my actual debt and over $252 in fees. They told me to stop paying my debts that they had taken over. They lied and stated that they were going to be able to negotiate special rates, which all my creditors told me was a lie; I could negotiate the same rates with them, so they engaged in deceptive business practices. I am literally going to have to take them to court to get this matter resolved. In addition to costing me hundreds in late fees, and tanking my credit. This agency is a complete scam.

So I did the math and I'm paying more than what I enrolled in with. I do not see how this is helping with my debt, they are putting me in more debt. I'm so disappointed to be misled. I would not recommend JG Wentworth. I am unemployed now and struggling. I'm waiting on disability. This company doesn't care. They are taking a little extra and putting it in their pockets.

I got JG Wentworth's info from my sister, then I talked to a guy on the phone and enrolled with them. However, I wish I hadn't done it because I didn't realize it was gonna ruin my credit. I thought they were gonna pay off my bills, then I would have one bill with them. They're getting their money and it came out today for the second time, but all my bill collectors are still calling me. It's been two months. When I leave a message, they don't call me back. I can't get a person. I'm not satisfied at all.

I'm just in the beginning stages of the program, but the customer support is very good.

I thought JG Wentworth could help me out. So, I signed up for it, but then they called me and they told me the story about how they do it. And I thought, "Well, that's just wrong. I could go file bankruptcy a lot easier than that." They let your bills go into default. So, you're messing around with the default bills for nine months. I called back and canceled it. It was really easy to sign up for it and I got excited at first until they told me how they do it. They said they let the bills go into default. "You shouldn't have to worry with the consumers." That's a lie. I got calls from consumers right away. I just didn't like the way it's set up. It could be set up differently to where it's handled better. As far as I could tell, they weren't gonna do anything but sit on it and take my money while bills went into default. Customer support was fine. The rep was the reason I got off of it after she told me how the system worked.

I have been with JG Wentworth for 2.5 years. They told me the collection calls would stop as they settled my debts & to ignore them until then. I thought it was settled. Last month, I received a letter from a company that JG Wentworth had “settled” on my behalf. I am being sued. I have a court date & everything. I called them continually for 3 days & no one would answer me. I still have not heard from them, a month later. I have received texts though from them asking where their payment is after I stopped payment. I would run far away from this company.

The rep at JG Wentworth has been amazing and helpful. It's been two months and what's awesome is they've already had three settlements on some of my debt so far. It's a fair deal what JG Wentworth is doing. It's worth it. The process is fast and easy. The biggest thing is communication and I get updates on my phone and on my email. I'd tell others to do it with JG Wentworth and get their debt out of their life.

No one will call you back like they said you could call them but it's a lie. I have tried for to weeks and if somebody does answer they say I left a message with Brain R. I want to not do business with them. Thank you. Ronnie R

I reached out in March for help. They only contacted one out of 8 creditors, but when I tried to remove the 7 creditors they couldn't bother talking to, they tried to keep the same payment amount which was even more than the only creditor they "resolved". Save yourself the aggravation, and just reach out to your creditors directly to lower payments. Even bankruptcy is better than these people.

When I put my information into the website, it shot me over to JG Wentworth and the signup experience was excellent. Joel, the rep, was very informative and helpful and had a great attitude. He made me feel comfortable. He explained what JG Wentworth does and made me understand what was gonna happen and what needed to be done. They gave me information on how much I was gonna be paying in debt, trying to pay things off versus using the JG Wentworth program to get out of debt. It just made sense to go with them.

I don't understand why someone will call to offer services. You ask options and you get nasty attitudes because they don't have a solution with a nasty "good luck to you". If you don't take their program they are nasty. So tired of bad customer service. These people hate their jobs and take it out on the people they're supposed to help. Shameful. I think now I'm going to start my calls with do you have a bad attitude or temperament? If you do please give me some other rep.

I got so deep in debt and I was trying to survive it. I took out some high interest loans with 239% interest that I thought would just be temporary and I could get them paid off real quick. But things didn't get any better. So, I was stuck and JG Wentworth couldn't take those at the time. So I left JG Wentworth. They were fine with what they were doing with the others, but they couldn't take on what I have with these super high interest loans because it was 200%. There are plenty of upsides in consolidating debts but I was surprised that there was a 25% fee involved in helping somebody consolidate. Other than that, JG Wentworth was fine and I would recommend them as well as any other.

The reps of the credit cards that JG Wentworth was helping me to get rid of kept calling me and even my bank, when I went to the front to get cash, told me I was late. The rep asked if I wanted them to make a payment for me. I just said no and they said I’m overdue. So, it concerned me because I didn't get anything from JG Wentworth. The balance still shows up like I'm overdue. When I called that last month, the rep told me to stop making payments and then, I had payments following that next week after I applied to the program. I emailed the guy who helped me from JG Wentworth and he told me not to worry about it and to just ignore them. He said I should not make any payments and they already contacted them. They already know.

Their customer support has been great so far. The rep who worked with me was knowledgeable as well.

JG Wentworth called me after filling out a thing online with debt consolidation and they explained everything to me. I understood what I was getting myself into, but I called again a couple days later and got more info to get a better understanding of what I needed to do in order to complete the program. So far, so good. I pay through the little portal that they have and it goes through a third-party company. It tells me when I pay, how much I'm going to pay, and when I get auto drafted. But I have to call in in order to pay extra and every time I want something done. So that is a little out of date.

I had JG Wentworth help me out with my credit card debt, and the rep was straightforward with everything. I gotta pay for six months, then he said I'll get a loan.

I needed help with my payments which was gonna be very strenuous, and I was convinced by the young lady that attended me to go with JG Wentworth. I've made the first payment, and the customer support has been excellent, so far.

When I wanted to consolidate my debt, JG Wentworth was the one that was quick to get ahold of. Their customer service is very professional. I emailed them because they've been calling me from the accounts that were listed. But I'm not sure what to do after that so I'm waiting for them to respond and go from there.

I was getting stressed out about all the credit card payments that I was having to make. When I got an advertisement about how JG Wentworth could consolidate credit, I reached out to them. It was really fast. I got a call an hour after I filled out the forms, and I was talking with a person about what the process would be like. Within half an hour, we were all set up and he had given me instructions on how to proceed. In some place in our call, he also said, "I know how hard it is to make this decision. And so, we appreciate you trusting us." Times haven't been easy, and having somebody say that was really kind. I'm still waiting on my orientation call, but that's because I missed it. So, I've been trying to call back and the waiting is long.

I was originally looking for a consolidation loan, but that's not what I got from JG Wentworth. I'm a little disappointed because they're a little misleading. They lead you to believe in the beginning that you're getting a loan to pay off your credit cards to consolidate into one payment. But that's not what they do. So, now my credit cards aren't being paid since JG Wentworth told me not to pay them. I went from a perfect 100% bills paid on time on my credit report, and now everything's late.

JG Wentworth Debt Relief called me to see if I needed help. I knew them by reputation. I decided that I would switch and go with them. I'm very satisfied as far as their customer service is concerned.

The representative that I initially worked with at JGW who set the account up went through the accounts really quickly and he failed to tell me that accounts with lower balances would not be included in the debt consolidation. It would have been nice if they had initially sent a print off which accounts are going into the debt collection, consolidation, aren't going in because of lower balance. I failed to pay those lower balance ones, thinking that they were included. It was very overwhelming going through it with him and I have a lot of accounts.

I've had several transactions with JG Wentworth. This most recent time, I had some debt I needed to pay off. It was an easy process with them and it only took a couple of weeks.

The enrollment process at JG Wentworth was easy. Their customer support has been good, so far.

So far, my experience with JG Wentworth has been very helpful, informative, and I'm doing really well with it. The enrollment process went very well. The lady I was talking with was very informative. She explained to me about getting the account set up. If I had any questions, I was able to call them. So far, I'm very pleased with it.

I wanted to consolidate bills but had no idea of how to do it. I was surfing social media and JG Wentworth came across. When I looked, they called me. They're great. They explain things where you can understand.

The company has reached out to the consumer and the response is appreciated.

I was looking for a debt consolidation service and JG Wentworth was willing to help me reduce debt without a higher interest rate. I'm not even two weeks in yet and they haven't resolved any of the creditors yet. But I know what my maximum payment might be right now. The customer support has been excellent and the experience has been good so far.

I had three credit cards that had a lot of interest, and I was looking for a debt consolidation program. JG Wentworth provided at least $70 less a month on the payment, and the customer support has been very good. I made my first payment, and I'm hoping that everything gets resolved quickly so that my credit won't take a dip. Overall, it was a good experience.

The gentleman from JG Wentworth that I talked to was really professional, and he seemed to have a handle on everything that he was doing. He was knowledgeable. Also, he made me feel really comfortable. At first, when he told me about the whole process and how everything was supposed to be handled and all that good stuff, I was fairly hesitant and took about a week to get back to him. It seemed solid after that. So, the questions of legitimacy were raised when he was asking for my bank account, however, I didn't have a contract. Apparently, that's the way the process is supposed to go.

Trying to handle my own debt consolidation was unsuccessful. I did a bunch of research five months ago and, sure enough, hesitated. But I read reviews, and I decided to go ahead and make the decision to choose JG Wentworth. The enrollment process was flawless. It was a great experience. The customer support was good. Any questions that I had available, they answered them to my satisfaction. It gave me a sense of relief, knowing that I was finally taking care of a goal that I wanted to accomplish as far as being debt-free.

Do not use JG Wentworth. The program does not work! I came to this program desperate for some kind of help. I actually wanted a debt consolidation loan so that I could get out of the hole I was in at which point I was advised debt settlement was all they could do for me and "it would look good on my credit report." My total credit card debt was $20,000.

When I first signed up, JG Wentworth did not give me all the details about their payment. I asked and was given a runaround. When I did the calculations, their fee versus the difference is not a tremendous amount, but I was surprised that they did not, especially when I asked, gave me the specific information I was asking for. But so far, JG Wentworth has done one out of five accounts so it's going well. They've got their online portal which I'm able to take a look at.

The JG Wentworth rep I spoke to broke everything down. The questions I was asking him, he did not hesitate in answering them. As of right now, I have one case that's getting paid, so everything is good.

So far, my experience with JG Wentworth has been great. I made my first payment. I just had to transfer the funds because they tried to charge it and I didn't have it in there. But besides that, everything is going great. I'm supposed to be paying them and they take care of the cards that I need help with right now. The enrollment process was simple, too. We were done within an hour.

JG Wentworth's customer support is great. Any questions or concerns I had, I called them and they have been taken care of promptly. I've only been with them since June and it's a little early to tell, but the program has been fine.

I have called numerous times to find out what is going on since my program ended in March on this year, EACH time I get the response That someone will DEFINITELY call me back. And I continue to Wait!! You STILL have $700 in my account and a creditor that has not been paid.. WHAT IS GOING ON???

Updated on 08/14/2024: JG Wentworth contacted me once again to agree with me on my recent complaints of them failing on my case to properly communicate with the creditors in a timely manner, resulting in lawsuits, legal judgments, tripling my payment plan, and leading me in to a financial crisis. Yes they called to let me know they will continue to keep screwing me over. BE WARNED!

I had gotten into a contract with another company but it seemed like they were moving their feet too slow. They weren't staying in contact and telling me anything. I didn't know what was going on so I canceled and went with JG Wentworth. But my experience is pretty messed up. To think you got it all figured out then you find out that you gotta start using credit cards and other stuff to stay on top is not a good feeling. But hopefully, they can help me to get this all sorted out. I feel like I know more of what's going on than I have with the other company. So far, it seems like they really are trying to help me and I'm sticking by them. Everything is running pretty smooth and I'm doing my part as far as putting the money to the side to make sure that it is there for them to do what it is that they need to do and that is to help me do this debt consolidation.

I shopped around places for debt consolidation and JGW gave me the best deal and played the right cards I wanted put together. They gave me a cheaper price than what I would have to pay and the reps are nice. They always call me back. They're doing something that I want the way I want it and two weeks later, they had the first settlement. They sent me a settlement with the first two creditors last month and they took care of things for me. I had missed the month before, but still, they had it done.

JG Wentworth was more professional than the others. Their rep gave me some insight where nobody else did. After I finished talking to him, I talked to several people, and he had told me more stuff. I was gonna file bankruptcy because I lost a lot of income. He said that he still wasn't gonna let me do what I need to do. He gave me all the points that I needed to know. He was more knowledgeable than the rest of them that I talked to. So far, the program seemed to be working well. JG is contacting the people. So, they stopped calling me and worrying me to death about payments.

I was more comfortable dealing with JG Wentworth. They've answered all the questions that I've had and explained everything easily. So far, it's been good. It's helping me that I got one payment a month and it's less than how much I was paying for each of my stuff individually. I can log in online to track my progress but as of right now, it doesn't show any updates or progress. The girl that I spoke to when I first joined the program told me it would take three or four months before I saw anything and this is my second month.

JGW's agent, Adam **, implied he could get me an advance of $40K quickly, so I could make a large purchase. I told JGW that I ONLY WANTED TO DO THE TRANSACTION IF I COULD GET THE LARGE ADVANCE WITHIN TWO WEEKS. They said they understood, which was a lie. They only sent $14K after about four weeks which wasn't enough to meet my needs. I had already taken out high interest loans that I now couldn't pay off because they didn't send the $40K we discussed. Because I believed their agent Adam, I became over-extended financially because I assumed I would have the $40K to pay off the new obligation quickly which proved to be untrue.

Takes longer than they let on and customer service was good up until the last 6 months of the program. Then it was almost non-existent getting someone to answer your email or know what they're talking about when you have to call. I changed bank accounts because I moved out of state during the last 6 months and it took them 3 months to correct it as my payments were not coming out.

Good experience,,,, They are very professional. This is the best company ever. I really trust them and I have seen the best results. Just be patient. They will help you with any situation. Just leave it on their hands.

JG Wentworth was the most reputable in business for a long time when I looked them up and the program I am in now is going well. I’m also saving up a lot of my money with those credit cards that I had open and I was in debt. I see some of the savings in my salary now. The process was good. The adviser got in contact with me, asked me questions and signed me up on the same day. They had my profile pulled up already and the three credit card debts that I had. Then, they told me which program would suit me the best and how many years and I agreed to that. The adviser was helpful and the service was of good quality. I had a lot of questions and they helped me understand how the system and the program work and assured the next steps and what's gonna happen. JG Wentworth is convenient and fast.

I was with another company and I was very dissatisfied. I was already six months into the program and they hadn’t settled any account. Then, I got a call from JG Wentworth and decided to give them a shot. And so far, I'm very happy with them. Within a month, they settled two accounts. They work with your budget so that alleviates a little bit of the stress. JG Wentworth’s website is a little bit on the more basic side. It has what you need but it's nothing too flashy. But their customer service is great and the reps were nice compared to the previous company I was working with who were rude. People should give JG Wentworth a call and see what they can do for them.

JG Wentworth is trying to help and are not just trying to get you into a loan. So far, everything's been pretty smooth and straightforward. I had to provide the information that they required and that was understandable. They answered all my questions and there was no beating around the bush with things. It was also easy for me to access everything. If my friends need help, I would tell them that they should go with JG Wentworth.

Terrible experience with JG Wentworth and the people working here. All was good and they were kind until I decided the program wasn’t for me and I wanted to pull out. The person working my case was so incredibly inappropriate saying I “have a problem and I need help”, I’m “making an obvious mistake”, that people my age “don’t have debt like this”, that “the truth hurts”, and “you know I’m right that you have a problem”. All of this because I wanted to hold on doing the program for now. I was actually considering coming back, but they’ve lost me as a future customer and how they treat customers is absolutely appalling. It's clear this guy is not afraid of getting fired and thinks he can treat customers like skin. They aren’t here to help. They are trying to make money off of you.

I've been with them for about a month and the credit card consolidation has been okay so far. They helped me get everything started and gave me a timeline of six months.

If I could give 0 stars I would. I went through their debt relief program and ended up paying back everything that I owe but they did not pay my creditors. I'm being sued by my creditors because JG Wentworth/Castro law kept the money instead of paying them off!!! I reached out to them and they told me they separated from Castro law and to contact them. I contacted them and they won't return my calls or emails. This is not legal and now I will need to get an attorney involved. Please save your money money and aggravation and do not do business with JG WENTWORTH OR CASTRO LAW!! They will take your money and not pay your creditors and you will have to pay twice!!!!