JG Wentworth Debt Relief Reviews

I've consistently had to call back and start from scratch with a new person. They never seem to have ANY record of what is happening or what items are pending. I am at a complete loss and feel like they have a no idea what is happening. Here's some of the bad experiences that have come with 10 hours of trying to resolve my issue: Call background noise from their team makes hearing them almost impossible. They are at loud call centers with terrible audio equipment. "I've been here a long time - well 8 months but that is a long time for people here." Yup. Someone told me this about their internal turnover. Makes me feel horrible that I am trusting them to help me manage my personal financial crisis. 6 times someone scheduled a follow up call with me from their team and 0 times someone actually called me back. I have no direct points of contact or any way to follow up with the people supposedly managing these issues.

I moved states 8 months ago - altered JG Wentworth and the law firm they had assigned to manage me settlements about the move. They told it me it was fine. After several other check ins and having to re-verify my outdated address - the law firm altered me I was outside of their service territory. I had to re-enroll with JG Wentworth and take over some of the accounts that had already been settled on my own. The re-enrollment has been a nightmare. Their system continues to have issues sending me the paperwork I am supposed to sign. No one really knows why. They keep telling me they will "message another team" and get back to me and then it goes dark. It has been 5 months trying to fix this.

I spend at least 1-2 hours a week trying to get a hold of someone to fix it. What's worse is that I signed a contract with them for re-enrollment so I don't feel like I can go to another provider right now without having to learn what it takes to exit the contract. Dealing with them has been mentally exhausting. Find a different provider - one that you can have some degree of dedicated accountability with and know who you can reach out to for questions or issues.

When interacting with the representatives, I felt comfortable, rating my experience around a 7 or 8 out of 10 in terms of communication and overall demeanor. They impressed me by being approachable and not pushing for immediate decisions, providing me with the information and time I needed to understand the process better.

Engaging with JG Wentworth was impactful—my credit score has improved by more than 100 points. I recommend this service as a valuable resource, one that I would suggest to friends or family who may need similar assistance.

The process was super straightforward, and the staff was great, calling me and making adjustments whenever needed to tailor the service to my situation. I'm pleased that they continue to check in on me to ensure everything is going smoothly and to make sure my financial situation stays in good shape. Their customer support has been outstanding and attentive, often reaching out to see if there's anything else I need. I'm thrilled with my experience and would recommend JG Wentworth to others considering debt relief options.

However, there was a hiccup when I switched from having them pay my credit cards directly to taking out a loan through them to consolidate my payments. There was a mix-up with the withdrawal from my bank account. Despite having always withdrawn from my account reliably before, for some reason, they attempted to withdraw from my checking account instead of my savings account. This resulted in a late payment issue, which was frustrating.

I've spoken to them about correcting the bank account detail, and they seem to have worked out the solution. I'm waiting to see if the next payment goes through smoothly. Despite this issue, I'd rate their service a 4 out of 5 for now because it was a relatively minor setback in an otherwise positive experience. I haven't used their online service, so I can't comment on that. Overall, I think they do a good job.

The enrollment process, though lengthy, was mainly conducted over the phone with the help of a gentleman who was very thorough and kind. He guided me step-by-step, making it easy for me to understand everything and even helped with e-signing documents.

JG Wentworth’s program has had a substantial impact on my life, eliminating the incessant phone calls from creditors. They were able to settle my debt for much less than what I owed, significantly reducing my stress levels.

Each person’s financial situation is unique, their ability to pay and how much they owe. But I'd highly recommend reaching out to JG Wentworth.

I even called them 6 months ago twice and told them I see Amex in "pre-legal" status and answer was don't worry, we will settle it ASAP, well it's a lawsuit now! Even thinking about it, will give me anxiety! :( I don't know what would happen to me with their level of care! My friend enrolled in "DebtWave Credit Counseling" and they settled her debt in less than 6 months and her debt was $100k, twice of my debt! Moral of the story don't enroll in debt program and if you have to, please do a favor to yourself and choose wisely! And Stay away from JG Wentworth!

I originally paid 445 and somehow JG Wentworth increased it to 600-something. That hurt me a lot. Maybe it was because one creditor that they were working happened to be Chase, and they couldn't minimize it as much as they would like to. I didn't like that I paid this amount. And a month or two later, that huge increase. Nobody explained it to me and I didn't like that.

What I was bothered with was I stopped working while I had seven months left to pay off. I reached out to JG Wentworth through email letting them know that I was having a hard time making the payments. I did not like the way I was treated. There was a gentleman who said, "What do you want me to do? You're gonna take a month?" I asked for two months to try to come up with the money. He was rude about that, saying that he could only work with me for two weeks. But I had no income. They were not sensitive to my situation but I've been on time paying them and letting them know I had no money. He didn't care for it. I was enraged a bit. I said never again will I come back to them. I paid the debt using my savings.

There was another situation which I felt they tried to scam me. I got an email from them saying I paid my debt in full. Towards the end, the payment was different. I have been paying a lot. They minimized it to 400-something, and I overpaid, which they gave me my money back. I'm grateful for that. But it was very strange that this man called me saying that he works for an attorney at JG Wentworth and made a mistake with my account and that I owed one more payment. I was a little guarded. I asked if he could give me that in writing because up until now I'm sure they don't mess up and send me some confirmation that I graduated and then get me that phone call saying that I still owe one more payment. He said, "No worries. I'll get back to you." He never did, and I thought that was weird.

I thought he was trying to hack me because he asked, "Do you give the approval for the payment?" I said, "No, I don't." I told him to show it to me in black and white first, then I'll approve it. He said, "Okay. No problem. I'll type up that email right now and I'll give it to you right now." He never did. I called again and I had my best friend call too just to make sure that it was a JG Wentworth line, and it was.

Through the program, I was able to graduate successfully without any major problems. There was one instance where I worried about making a late payment, but JG Wentworth was understanding and did not hassle me. The process was seamless, and everyone I interacted with was polite and supportive.

Additionally, I appreciated the ongoing communication and the ability to track my progress on their website. The comprehensive view of my profile made everything reassuringly transparent. Given my positive experience, I’ve already referred JG Wentworth to others and would confidently recommend them to friends.

They helped set up a program for about 36 months, and I've opted for their auto-pay system for convenience. While I'm not yet halfway through the program, I appreciate the structure and routine it offers. I’d give JG Wentworth a top rating.

Overall, I would rate JG Wentworth a solid 4 out of 5.

Communication with JG Wentworth has been generally easy. However, I've experienced some difficulty reaching my contact, Mike, through the text line. Despite this, their customer service team is accessible via their 800 number and is always ready to assist. Overall, my experience with JG Wentworth has been very positive, and I would gladly recommend their services to others.

Communication has been efficient, with their customer support standing out as particularly helpful and professional. Overall, my experience with JG Wentworth has been wonderful, and I’m very satisfied with their service.

In terms of customer service, their team has been quite responsive. Whenever I have questions, they provide answers without any issues. I predominantly communicate via email, which works out well for me.

JG Wentworth is adequately meeting my needs, although the bi-weekly payment of $175 feels a bit steep. Despite that, it's better than nothing.

Overall, I'd give them high marks for their service quality and customer interactions, rating them a 5 when it comes to those aspects.

In terms of customer service, I felt treated with respect, but this persistent issue with the creditors contacting me has been frustrating. Although there was a positive experience overall, this hiccup made the entire process less smooth. I've expressed my feedback, hoping they will address this issue to better assist others in the future. Overall, I'd say my satisfaction is high with the program, aside from the communication mishap with the creditors.

After putting in $17,000 very quickly into my supposed savings account that was supposed to help me out to negotiate my rates down and before I said yes to the negotiation rates on the first card I asked does that include your fees. It was negotiated down to like $18,000 and I thought oh my God that’s great. They saved me like over four grand. No they didn’t because he was now wrong, told me the wrong thing. They took over $4000 out of it for themselves before paying my creditors. They say it shows a zero balance so I called American Express yesterday. She still shows $11,000 left to them my small card of my American Express. They’ve been paying $50 a month $50 a month but they waited till just a couple months ago to start paying them so that your credit goes down so bad because nobody’s paying them at all for months but they’re still pulling out three to $400 out of my checking on top of the $17,000. Where is this money going?

Question question question nobody really wants to answer that unethical at every level and now I have to get an attorney involved really because the fact I’m in debt I needed help. This wasn’t helpful. I ended up paying them so far as much as I owed on my credit card debt so note to self never ever ever hindsight 2020 I would’ve gotten a chapter 7 if I had to do this again, but my debt my problem to take care of and I’m not lazy and I’m no mooch, but this is so wrong every level and the only reason they have a good star rating is because the first phone call you know the big sales person that smashes you makes you feel all comfortable and then you can never get a hold of them and they pan you off to other people that don’t give a shit that are working out of our house.

Number number one you can’t understand most of them. Number two. Some of them were just too busy shaving their legs. I just got up from a nap. The baby screaming in the background or the dog barking. It’s been super great super great makes you feel really solid. Not at all. I’ve had it. I don’t care if I spend my last time, but I’m suing the shit out of them. Don’t ever use them.

JG Wentworth offered a payment plan that fit comfortably within my budget, which was a relief. One challenge I've faced, however, is adjusting to the ongoing calls from creditors. It's understandable since they mentioned that creditors might still reach out until things are settled. My agent advised me to block these numbers, and while I expected some disruption, it can still be kind of overwhelming, especially when I'm with my family.

The overall communication from JG Wentworth has been good. They effectively keep me updated via messages and emails. Still, I would appreciate if they could inform creditors to prevent them from contacting me directly, as it adds unnecessary stress.

Other than this, the process has gone smoothly, and I appreciate JG Wentworth’s effort. If they could work with creditors to minimize these calls, it would greatly enhance the experience.

I’ve just started with their program, with my first payment recently made, so I'm still in the beginning stages. They’ve informed me that they start negotiating with credit card companies once enough equity is built up in my account, which I'm still waiting to see how it unfolds.

Regarding communication with JG Wentworth, everyone I’ve spoken to so far has been extremely nice and helpful. I spoke with other debt consolidation companies but felt most at ease with JG Wentworth, especially due to the patience and clarity provided by a representative named Jason. He was incredibly patient, answered all my questions thoroughly, and didn’t make me feel rushed or pressured.

Their customer service has been excellent so far, making me feel confident in my choice. I'm very happy with them.

Today I am struggling to get any credit do to my now poor credit score and although my enrolled debt will be paid off next year I will still be paying JG for another year for their fees. I feel like I was completely scammed and taken advantage of. I am in worse shape now than I was prior to signing up with JG. I do not recommend this company and have a lawyer read everything before moving forward with them.

I reached out to the customer support team on two separate occasions. Initially, to adjust our accounts before the first payment, and it was a very simple process. Additionally, downloading statements online was seamless and hassle-free.

Overall, I'm relieved not to have the immense financial pressure that many families experience at some point. I would recommend JG Wentworth to friends or family who may need similar financial assistance, encouraging them to consider trying it out.

The customer service has been commendable with no complaints so far.