JG Wentworth Debt Relief Reviews

I believed JG Wentworth settled the 1st account and this was 4 years ago. Or longer, now my credit report is saying I still owe the same amount. Don't trust them. They take your money and don't pay the accounts.

Do not use! Still have not contacted 75% of my accounts! The credit score has fallen 200 points! Wish I had done more research on them before I signed on! My accounts were all current until I signed on, now I am screwed.

I just enrolled and after reading the reviews I'm scared to death and want to cancel. Please tell me I'm wrong. My guy on the phone Sam, was very good, explained everything. But what if it goes wrong?

I started with JGW almost two years ago. It has been an absolute nightmare. They did not handle things like they should have. Now, I am being sued because they did not settle quickly enough. I wish I had never started this process.

I’m very disappointed with my experience with JG Wentworth. I had to cancel my program after losing my job, and since then, the company has completely refused to provide me with any record of how my money was used. They removed my access to the online portal right after I canceled, so now I can’t see what payments were made or where my funds went.

Signed up then canceled within 3 days. After canceling they still deducted money from my account. Called them and they said the money will be refunded. They refunded the money but deducted fees out of it. When I called and argued that the cancellation policy stated no obligation if I canceled within 3 days they stated the fees were already taken out and a full refund is not possible. I am so glad I did cancel and I am only out 40$ instead of much worse. Scam!

Their customer service was great. However, it should be more upfront that they require you to be delinquent while they build the savings account. They stop paying on your creditors and your bills, and I didn't realize that. It was uncertain in all of the little writing and I did not feel like I fully understood. That really dinged my credit, which was good before. Now, it’s bad because I missed a couple of payments while the savings were accumulating. I'm really not happy about that. I pulled out of the program as soon as I realized that, and switched to a similar program, but the difference is you do not go delinquent, and you keep paying your monthly fee. JG Wentworth was being dishonest. They set you up so that you are delinquent.

I have so much debt and wanted to get out of some of it. I ran it by my daughter who is a CPA and she said in my case, she thought it was okay. I send in all my bills to JG Wentworth, and they take out the amount they're supposed to every month. I'm sorry that I did it because my credit is totally screwed and I had good credit.. But it's freed up a little more money for me, and that's what I needed. Customer support has been good. No complaints.

JG Wentworth is the worst. If I could give negative stars I would. They failed to negotiate with my creditors and a lawsuit was filed against me. The law firm they use failed to show up for the court hearing and a judgment was issued against me. I called the firm and was told that they did not get notice of the hearing, but I received the notice, so they should have also. Stay far far away from these people. They do not do what they are supposed to do. They are scammers. My credit has taken a major hit and now I still have to pay the full amount of the credit card anyway due to the judgment.

Everything was great until I got sued by two creditors that was included in my monthly payment plan then they told me that if I didn’t increase my payment by $600 more a month the courts will garnish my wages and they will do nothing about it. I was SOL! They are dishonest and deceitful! Do not trust this company!

It has been a year since I joined their debt settlement program. No updates. No progress. No feedback to the creditors. No anything to be honest. I know things take time. But a year has passed. 395 a month paid to them. And nothing. I still get emails from the creditors and they said not to correspond with them. Yet they have not get anything from JG Wentworth. I don't understand how they operate. But apparently they leave you and the creditors in the dark. I sent three emails to their customer service. And no response. I don't think I made the right decision to use this company. And now with thousands given I don’t know what to do?

I reached out to JG Wentworth during a tough time. I should have known that missing payments would hurt my credit. I was getting a lot of calls and had to do a lot of talking back-and-forth. Once I had six months under my belt with that, JG Wentworth offered a loan that paid everything off and shifted the payments to them, which ended up being the best and easiest solution for me. The rep was good, and I didn’t have any complications with him.

JG Wentworth's process was smooth. I had a contact person that if I have any questions all along the way of the application process, she was the same person to help me. That was the best part. I could call with any questions and she always got back to me with the answers. When it was time to pay the debt off, it went just as smoothly. Everything was easy, and my comfort level was 10 out of 10.

I've had a couple of credit cards I needed to get paid off. I enrolled with JG Wentworth and it was fairly easy. If I had a question, I reach out to the guy that I had set everything up with. The customer support was definitely excellent. Once everything got set up, I haven't messed with anything. I managed to consolidate two or three credit cards, making it far easier to afford paying them off over time.

JG Wentworth helped me with a credit card debt relief. My debt was paid off. Their price was a little heavier than other companies that I realized later. But the customer support was good.

JG Wentworth had all my information already making the enrollment process easy. But then it changed to paying off the whole thing and then getting it a loan. That part I wasn't too happy. Other than that, the program helped with my credit.

Incredibly unprofessional and scammy. They failed to negotiate accounts after two years and wouldn’t discuss when contacted via email when proof of collections contact. Refuse to provide account information in writing yet send multiple lengthy emails to push you to use their partners’ services.

In principle this should have worked well. It is falling apart because of the service experience on JG Wentworth's end and their partner law firm Arnold and Smith. I experienced a combination of a complicated issues and a complete breakdown of JG Wentworth's client services team ability to track and resolve said issue. I've spent almost 10 hours on the phone with client services. Each call has ended with a plan to resolve the issue and follow up. Not once, has someone followed up with me.

First off my debt my problem their promises: worthless. They only managed to completely destroy what credit I did have by doing absolutely nothing to address my issues the guarantee that they would contact my creditors to work out solutions. Never occurred and resulted in every account I had being closed. I was told not to reach out to or respond to any correspondences which resulted in delinquencies and law suits. They have been drawing funds from my account and putting them into another bank that charges me over $40 a month to take my funds. WORST IDEA EVER AND I'M STUCK FOR A WAY OUT; THE CONTACTS THEY PROVIDED DON'T EXIST IN THEIR ORGANIZATION!

I definitely need some financial help, and initially thought the person I was speaking with was friendly and helpful. When he sent me the docusign forms I told him that I needed a day to read them over before deciding, and his voice suddenly changed--he said "I wouldn't have sent them if I had known you needed time to decide". WTF? It's totally normal to read over contracts and then decide. After reading other reviews, (thank you to those who voiced their issues), I decided this was not a good choice for me. Why is it so hard to receive actual help? I know the answer--it all boils down to money.

JG Wentworth was a brand name that I had heard for a long time and when I enrolled with them, they had helpful people. It was a little confusing since I’ve never done this before, but they were able to answer questions and always answered when I called. They weren't super pushy, which was nice. They gave me the information and then, they gave me some time to work it out. JG Wentworth got me out of something I wouldn't have been able to have gotten out of or better than I could have done on my own, to the point now where my credit score is already up over 100 points. It’s a good resource that I would recommend to others.

I love JG Wentworth. The signup was super easy, people kept calling me and making little adjustments here and there to make it work better for me. Their program works perfectly. It was simple to end the other contracts that were not finished and I just paid them directly. It was great. They're also still checking up on me, making sure everything's good.

The guy that I first talked to about taking care of our credit cards was very knowledgeable and explained everything. And when I asked the question, he had an answer for it. The customer service has been good, but we had problems when I switched over from having JG Wentworth pay my credit cards directly to taking a loan out through them to pay them all off at once.

I saw JG Wentworth on TV commercials and they were the only one I talked with. It's been a while since I worked with their customer service reps, but they were friendly.

I had a lot of credit card debt that I was having trouble getting paid off because my husband passed away and that really affected my finances. So, I contacted JG Wentworth. The enrollment process was a little bit lengthy, but I was able to do everything on my cellphone, even the e-signing. The gentleman I worked with was very thorough and kind and he walked me through everything quite well. I understood everything.

It's almost a year since I enrolled in this program and unfortunately have 5 unsettled creditors and 2 lawsuits!!! Which one of them is just for $1000! Yep! They couldn't settle even a $1000 and when you called the customer service and questioned it, you would hear, we don't handle the lawsuit you need to call the firm presenting us! :(

In the beginning, I was a little skeptical because I don't like giving my personal information over the phone and I didn't educate myself on that. JG Wentworth Debt Relief's receptionist asked me for my date of birth and Social Security number. I felt comfortable giving it, but my best friend said I shouldn't have. I still, till today, don't like doing that. The receptionist said there were two people with my name in the system and she needed my approval to take that money out of my Bank of America account. I don't even have a Bank of America. I'm with Chase. But I had to give my authorization to whoever it was that I spoke to. After that, it was okay. However, it was a mediocre service. The bumps along the way didn't help the situation.

JG Wentworth is widely known and I got great service. They treated me like a person and I would use them again if I had to. I called them to get help to consolidate and pay off a debt, and I’m finished. I was informed all the way through the process. You could go to their website and see how far you had to go, and you could see your own profile right in front of you. I was gonna be late one time and I called them, and they didn't give me a hassle. But I got it there in time, so I was glad. They were very nice.

I worked with JG Wentworth to consolidate all my payments into one. I like that they listen to my concerns. They helped set up a program for 36 months, and I've opted for their auto-pay system for convenience.

JG Wentworth did well. Everything was smooth. The only thing I wish I had a little bit more of was transparency as far as how far along I was going with the progress. It was mainly like if I needed to find any information about updates on it or what my current status was, it was a pain. I tried to look on the website and the website was informative, but it wasn't really telling me where everything was going. When I tried to call them, it was a little difficult to get some information out of them. But it all ended up smoothly, ultimately.