IdentityIQ

IdentityIQ Reviews

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About IdentityIQ

IdentityIQ services feature membership-based identity theft and credit protection. For a monthly fee, the company offers credit reporting and score delivery, credit monitoring, dark web monitoring, identity theft insurance and identity theft protection and restoration.

    Pros & Cons

    Pros
    • Dark web monitoring
    • SSN tracking
    • Affordable plans
    Cons
    • Basic plans are limited

    What is IdentityIQ protection and how does it work?

    IdentityIQ services specialize in identity theft and credit protection. Once you sign up for a service, the company begins monitoring credit and online activity in your name to look for criminal activity. You receive alerts for suspicious activity and work with a restoration specialist if your identity is stolen.

    The IdentityIQ four monthly membership options offer the following services:

    • Credit monitoring: IdentityIQ credit monitoring alerts you to changes on your credit report. The company checks your report for inaccuracies and works with you to identify suspicious activity.
    • Dark web monitoring: Identities and credit card numbers are often sold on the dark web. The IdentityIQ team monitors the dark web for mentions of your information, including your name, address and Social Security number.
    • Identity protection: The IdentityIQ team notifies you when your Social Security number is used with an incorrect name or address. The company also monitors for criminal activity committed in your name.
    • Application monitoring: Get notified when a credit application is taken out in your name. This includes services such as loans, utilities and cell phone contracts.
    • Identity theft insurance: IdentityIQ identity theft coverage is available up to $1 million, underwritten by AIG. This coverage can help with lost wages, legal aid and stolen fund reimbursement.
    • Identity restoration: If your identity is stolen, an IdentityIQ dedicated case manager can help restore your identity.
    • Family protection: Unfortunately, children are often targets of identity theft, and these crimes typically get overlooked. With the family protection program under the IdentityIQ Secure Max Plan, you can monitor your child’s Social Security number and get up to $25,000 in insurance coverage underwritten by AIG.
    • Credit reports and scores: No credit monitoring service would be complete without access to your credit score and credit reports. With IdentityIQ services, you can access your report up to 12 times each year, something many competitors don't offer.

    IdentityIQ pricing

    You can choose from four IdentityIQ plans: Secure, Secure Plus, Secure Pro or Secure Max. The plans provide varying coverage levels, but each one includes credit monitoring, internet and dark web monitoring and up to $1 million in stolen fund reimbursement underwritten by AIG.

    IdentityIQ plans

    CostCredit Report Access
    Secure$6.99
    Secure Plus$9.99Annually
    Secure Pro$19.99Biannually
    Secure Max$29.99Monthly

    IdentityIQ FAQ

    Do the IdentityIQ plans monitor all three credit bureau reports?
    The Secure plan, the IdentityIQ most basic option, and the Secure Plus plan only include daily monitoring from one bureau. Both the Secure Pro and Secure Max plans monitor the reports from all three bureaus.
    How can I get a family protection plan?
    IdentityIQ services offer family protection services under its Secure Max plan. The service is not available under other tier options.
    How do I cancel IdentityIQ services?
    You may cancel your account at any time by calling the IdentityIQ customer service department. You must verify your identity to complete cancellations. The company does not offer refunds.
    Is there an IdentityIQ app?
    IdentityIQ currently doesn’t have an app, but its website is mobile friendly.

    Is IdentityIQ legit?

    IdentityIQ services offer a variety of plans that suit most everyone’s needs, although its family protection feature is only available on its most expensive option. With up to $1 million in stolen fund reimbursement underwritten by AIG, daily monitoring and alerts, we think IdentityIQ services are a good option for anyone concerned about the security of their identity.

    IdentityIQ Reviews

    Stars Rating

    • 0%
    • 0%
    • 0%
    • 9%
    • 91%

    Popular Mentions

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      How do I know I can trust these reviews about IdentityIQ?
      • 4,476,427 reviews on ConsumerAffairs are verified.
      • We require contact information to ensure our reviewers are real.
      • We use intelligent software that helps us maintain the integrity of reviews.
      • Our moderators read all reviews to verify quality and helpfulness.
      Page 1 Reviews 0 - 10
      Customer Service

      Reviewed July 1, 2024

      July 1, 2024

      I have two major issues with IdentityIQ:

      Subscription Policy: I paid $79 for a yearly subscription and an additional $39 to upgrade and access my credit reports. IdentityIQ only offers recurring subscriptions, so I had to pay for a full year upfront. After subscribing, I decided to cancel the same day, expecting to retain access for the remainder of the year since I had paid in full (a common practice by companies like Disney, Netflix, Hulu, AT&T, and Verizon). However, IdentityIQ's policy is different. When you cancel, you lose access immediately, with no option for a prorated refund. I spent 45 minutes on the phone with their customer service, only to be told that this was their policy. In the end, I did not receive a full refund.

      Verification Issues: I was referred to IdentityIQ by a loan consultant to help establish a loan. To ensure due diligence, I called IdentityIQ to verify their relationship with this consultant. Despite providing the business name, IdentityIQ refused to verify the relationship. It is troubling that a company focused on "theft and data protection" does not verify such relationships for their customers.

      Overall, I do not recommend IdentityIQ. They do not provide refunds and fail to protect customer interests. Stay away.

      Customer Service

      Reviewed Feb. 23, 2024

      PLEASE do sign up for this company's services- you will be paying monthly fees forever. I signed up for a free trial in July when I needed to check my credit for student loan purposes. I then canceled it... except that 9 months later, I'm still being charged. They claim to have no record of my cancellation attempts. I have requested a refund, and they are "as a courtesy" giving me less than a third of what I paid them. I've spent an hour on the phone with them and I'm still afraid I'm going to be billed next month.

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        Reviewed Sept. 20, 2023

        Hello, I noticed that since May 2023, this company has taken $34.99 out of my account. I thought it was my Hulu bill (which is around the same price). I changed

        my Hulu subscription and noticed the $34.99 still being withdrawn. When I actually looked at my bank statements, it showed Identity IQ. I don’t not know who or what this is. I am on hold with their company now as of 9/20/2023.

        Profile pic of the author.
        Customer ServiceSales & MarketingPriceStaff

        Reviewed Sept. 6, 2023

        I called the number for a law group named Caine Weiner. The guy who answered was very nice and helpful, providing info on my credit report and offering to email me all 3 for a $1 fee. I specifically mentioned a couple times that I was calling Caine Weiner, and he never let me think otherwise. The $1 credit charge should have tipped me off, but I'm still naive sometimes... He offers to call me back in a few days and discuss a $100+/month fee for him to fix my credit, 90-day guarantee. I say I'll think about it, we end the call. Next thing I know, I received an email from "IdentityIQ", not an email containing my credit reports. After trouble logging in, I have to call to access my account. I get another sales pitch.

        I decided to cancel my "free trial" after realizing they're going to charge me (again, I was never informed of any of this). I have to call to cancel. The rep "cancels my membership" and tries 3 or 4 more sales pitches on me after. NOT INTERESTED. I ask that she ensures my credit card info is deleted, due to other reviews I've seen about people continuing to be charged by this company. According to her and her manager, they do not delete CC info, and will keep it on file forever. Shady business practices with the bait & switch, and now I have to be wary of their system charging me in future.

        Profile pic of the author.
        Customer Service

        Reviewed June 20, 2023

        I recently signed up for an account, and after having a couple cards denied (should've been a sign that AMEX sees a lot of scammy activity from IdentityIQ), I was charged for an account and after trying to log in, my account does not exist. I am still getting charged, yet there is no record of my account existence, and I can't believe I fell for this. My ID is Account ID: ** and if IdentityIQ wishes to fix this after calling their customer service robot multiple times, I will take this down.

        Customer Service

        Reviewed May 20, 2023

        I have been affected by this company also. Was tricked into signing up, I called on 3 separate occasions and they still are trying to take money from my account!! I had to turn my card off to prevent them from over drafting my account. They have ruined my chance of buying a house for at least 6 months. Every time they try taking money it declined it because insufficient funds and they have done it 7 times since my last call. Time to start a class-action lawsuit!! I'm furious!!! My son has cancer and I was opening the door to our new home then because of IDENTITYIQ it was slammed in my face. I'll be the first person to start this lawsuit.

        IdentityIQ
        IdentityIQ
        Pinned

        Thank you for your review, Sherry. To sign up for our credit monitoring and identity theft services, members must provide personally identifiable information as well as answer security questions provided by the major credit bureaus. If a third-party partner is not transparent when offering our services, that is a violation of our partner agreement. We take that very seriously and will investigate.

        If you called to cancel previously, we will have a record of that call log. Our customer service phone number is 877-875-4347. Please give us a call so we can assist.

        Profile pic of the author.
        Customer Service

        Reviewed May 18, 2023

        I called for 4 days to try to cancel my account. I could not get through. I would hang up after the 5 or 6 ring. I finally got through to cancel but they won't refund me. I don't see why I cannot get my refund. I started to call before the date. They don't give you the option to cancel online. You have to call, but when you call no one picks up. They let the phone ring a lot. I waited today. it rang almost 8 times before someone finally picked to tell me they cannot refunded. Well, if the phones would have been picked up, I would have not gotten charge. Don't use them. They take your money.

        IdentityIQ
        IdentityIQ
        Pinned

        Thank you for your review, Dianah. We apologize for the inconvenience you experienced while trying to cancel your account. The pick up for for our Customer Care Center can vary based on our current call traffic. Members have two predominant methods to cancel their services. This can be done by calling our member support department during business hours or where available, clicking the cancel button from the member website.

        Customer ServiceSales & MarketingPrice

        Reviewed March 15, 2023

        Some places force you to use them to check your credit for only $1, but IdentityIQ goes to great lengths to hide this is only a trial and will charge you $35 a month following that to do absolutely nothing. You can sign up in a second, but have to call their rude customer service line, where you are forced to sit through 10 minutes of further sales pitches before they very reluctantly cancel your subscription. If you are asked to use this fraudulent company, avoid at all costs!

        IdentityIQ
        IdentityIQ
        Pinned

        Thank you for your review, Roy. We apologize for your experience. We offer a $1 trial that must be cancelled within the agreed upon time. Please call our 100% U.S.-based Customer Support Team so we can make it right.

        Customer Service

        Reviewed March 6, 2023

        I was a fraud victim and still had to file my own paperwork and they denied my insurance claim. I lost all the money in my bank due to fraud and their alerts even showed my personal info was compromised on the black web. Yet they wouldn't cover my claim and blamed me. I was at the $29/month membership waste of time. I'm trying to cancel and am on hold now 17 minutes. Don't trust anyone who makes you call to cancel.

        IdentityIQ
        IdentityIQ
        Pinned

        Thank you for your review, Kim. We apologize for your experience. Members have two predominant methods to cancel their services. This can be done by calling our member support department during business hours or where available, clicking the cancel button from the member website. Please give us a call so we can make it right.

        Customer ServiceContract & TermsStaff

        Reviewed Jan. 12, 2023

        I spoke to a representative before the trial was over and was assured my subscription would be cancelled, yet a few days later I was charged $19.99. I called to complain/cancel and could never get a hold of anyone (keep in mind their website says the ONLY method of cancellation is to call, despite what they say as a response to these reviews, go read the terms). It took me 6 days to get someone on the phone and they were extremely condescending. Stay away from this company!

        IdentityIQ
        IdentityIQ
        Pinned

        Thank you for your review. We apologize for your experience. If you called to cancel previously, we will have a record of that call. Please give our Customer Support team a call so we can make it right.

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          IdentityIQ Company Information

          Company Name:
          IdentityIQ
          Address:
          43454 Business Park Dr.
          City:
          Temecula
          State/Province:
          CA
          Postal Code:
          92590
          Country:
          United States
          Website:
          www.identityiq.com