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IdentityIQ

IdentityIQ
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Overall Satisfaction Rating 4.18/5
  • 5 stars
    10
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    4
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Based on 17 ratings

IdentityIQ services feature membership-based identity theft and credit protection. For a monthly fee, the company offers credit reporting and score delivery, credit monitoring, dark web monitoring, identity theft insurance and identity theft protection and restoration.

BOTTOM LINE

IdentityIQ services offer credit monitoring and identity theft protection for a monthly fee. Customers receive up to $1 million in identity theft insurance coverage underwritten by AIG.

PROS

  • Dark web monitoring
  • SSN tracking
  • Affordable plans

CONS

  • Basic plans are limited
IdentityIQ Learn More 

What is IdentityIQ protection and how does it work?

IdentityIQ services specialize in identity theft and credit protection. Once you sign up for a service, the company begins monitoring credit and online activity in your name to look for criminal activity. You receive alerts for suspicious activity and work with a restoration specialist if your identity is stolen.

The IdentityIQ four monthly membership options offer the following services:

  • Credit monitoring: IdentityIQ credit monitoring alerts you to changes on your credit report. The company checks your report for inaccuracies and works with you to identify suspicious activity.
  • Dark web monitoring: Identities and credit card numbers are often sold on the dark web. The IdentityIQ team monitors the dark web for mentions of your information, including your name, address and Social Security number.
  • Identity protection: The IdentityIQ team notifies you when your Social Security number is used with an incorrect name or address. The company also monitors for criminal activity committed in your name.
  • Application monitoring: Get notified when a credit application is taken out in your name. This includes services such as loans, utilities and cell phone contracts.
  • Identity theft insurance: IdentityIQ identity theft coverage is available up to $1 million, underwritten by AIG. This coverage can help with lost wages, legal aid and stolen fund reimbursement.
  • Identity restoration: If your identity is stolen, an IdentityIQ dedicated case manager can help restore your identity.
  • Family protection: Unfortunately, children are often targets of identity theft, and these crimes typically get overlooked. With the family protection program under the IdentityIQ Secure Max Plan, you can monitor your child’s Social Security number and get up to $25,000 in insurance coverage underwritten by AIG.
  • Credit reports and scores: No credit monitoring service would be complete without access to your credit score and credit reports. With IdentityIQ services, you can access your report up to 12 times each year, something many competitors don't offer.

IdentityIQ pricing

You can choose from four IdentityIQ plans: Secure, Secure Plus, Secure Pro or Secure Max. The plans provide varying coverage levels, but each one includes credit monitoring, internet and dark web monitoring and up to $1 million in stolen fund reimbursement underwritten by AIG.

IdentityIQ plans

CostCredit Report Access
Secure$6.99
Secure Plus$9.99Annually
Secure Pro$19.99Biannually
Secure Max$29.99Monthly

IdentityIQ FAQ

Do the IdentityIQ plans monitor all three credit bureau reports?
The Secure plan, the IdentityIQ most basic option, and the Secure Plus plan only include daily monitoring from one bureau. Both the Secure Pro and Secure Max plans monitor the reports from all three bureaus.
How can I get a family protection plan?
IdentityIQ services offer family protection services under its Secure Max plan. The service is not available under other tier options.
How do I cancel IdentityIQ services?
You may cancel your account at any time by calling the IdentityIQ customer service department. You must verify your identity to complete cancellations. The company does not offer refunds.
Is there an IdentityIQ app?
IdentityIQ currently doesn’t have an app, but its website is mobile friendly.

Is IdentityIQ legit?

IdentityIQ services offer a variety of plans that suit most everyone’s needs, although its family protection feature is only available on its most expensive option. With up to $1 million in stolen fund reimbursement underwritten by AIG, daily monitoring and alerts, we think IdentityIQ services are a good option for anyone concerned about the security of their identity.

IdentityIQ Reviews

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Page 1 Reviews 0 - 30
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 28, 2020

The experience is very good. The website is very easy to navigate through. IdentityIQ gives me alerts every time someone’s running my credit. And they do it right on time. I like them because of that and it makes it very hard for anybody to do any type of search on me.

IdentityIQ response

Thank you for the review and for choosing IdentityIQ services for your credit report and identity theft monitoring needs! We're happy that you find our site easy to navigate!

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Sept. 17, 2020

    I was trying to get my credit clean. I signed up with IdentityIQ and so far, everything on my credit report is accurate and I was happy to know it's secure. I didn't have to worry about it being a scam. It's been good. I see my payments are taken out. But I still have to sign up for annualcredit.com to protect myself. It's used so I can connect with the person who's working on cleaning my credit.

    I usually pay from Equifax. I'm paying for TransUnion and Experian too. IdentityIQ is the one that really sends me all the information that I really need and monitor and was able to lock my accounts. I feel secure because I haven't had anything go wrong with my Social Security or credit card. IdentityIQ is a legit company and I hope it will stay that way.

    I have a neighbor that is very careful in who they use and what they do with certain companies. They are cleaning up their credit as well and they recommended Credit America to me and Credit America recommended IdentityIQ to me. A lot of people are probably pleased with it. There are a lot of positive things going on. I have also already recommended IdentityIQ to others to actually use it to help get in the credit scores and see what needs to be work done, what needs to be removed, or what needs to be used as a contact for the consumer from the credit report. Since I used IdentityIQ and I forwarded all information to Credit America, I have heard back from whoever they contacted in reference to having certain things removed on my credit.

    IdentityIQ response

    Eleanor, thank you for the review! We appreciate your feedback and for choosing IdentityIQ services for your credit report and identity theft protection needs.

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    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: Aug. 21, 2020

    I got referred to IdentityIQ by my Realtor. I signed up and it was an easy process. Once I got the initial contact, they gave me a website to go on to check everything. The website seemed pretty easy. I didn't have any kind of contact with IdentityIQ until the second phase. I'm in the third phase now. I'm still going through the process with them. The only thing is they should break things down a little bit more. Otherwise, I'd tell others to contact them and ask questions.

    IdentityIQ response

    Hi Jamar! Thank you for choosing IdentityIQ services for your credit report and identity theft monitoring needs! We appreciate your feedback and are happy you're happy with your experience. Thank you again!

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Aug. 6, 2020

    I tried IdentityIQ as I was trying to rebuild my credit and I didn't want anybody getting any of my information. Plus, I wanted to get alerted if anybody did. Working with IdentityIQ's team was a really good experience. All my questions got answered and I knew where to go and what to do. Navigating their website was very simple.

    IdentityIQ response

    Hi Efrem! Thank you for the review! We are happy you had a really good experience with our team of experts!

    Be the first one to find this review helpful
    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: July 30, 2020

    We were searching for identity theft protection services as we were making sure that we were protecting whatever we had as far as a credit score. We had some past problems with identity theft. I did some brief research but IdentityIQ came recommended by the company that we were using credit services. We've had interactions with their team mostly through email, and that has worked great for me because I've got limited availability in my schedule. However, the website was dated the last time I was there. But whatever my expectations were, they were met.

    IdentityIQ response

    Hi Jamie! Thank you for the review! We appreciate your feedback!

    Be the first one to find this review helpful
    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: Nov. 11, 2020

    Everything has been going good. Setting up the account online when I initially started was easy to do.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Oct. 27, 2020

    My purse was stolen. It had my ID and all my cards in it. I googled something for protection and IdentityIQ was the first one that popped up. I like it thus far. I'm satisfied.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: Oct. 6, 2020

    It’s very useful to use. They protect everything I had. I was so happy with them. I would recommend their service to use. It doesn’t matter how money you spend. It worth every penny. I was very happy with them.

    IdentityIQ response

    Michael, thank you for the review! We appreciate your feedback and are happy you choose IdentityIQ services for your credit report monitoring and identity theft protection needs.

    Be the first one to find this review helpful
    Rated with 3 stars
    Verified Reviewer Verified Buyer
    Original review: Oct. 2, 2020

    Credit RX required me to enroll in an identity theft protection service as a way for them to track the progress of the work that they do for me. Credit RX referred me to IdentityIQ. I used them sometime last year. Once Credit RX was pretty much done with the services, I cancelled IdentityIQ. But something was up again with my credit so I hired Credit RX to clear it up. I had to be enrolled in IdentityIQ again.

    I go on the IdentityIQ website periodically to see if things are matching up and see how often they report new information regarding balance reduced that goes on with my credit. I see if everything is correct. I have experience as well and I have scores. I'm on a few different credit trackers. Compared to IdentityIQ, I feel like I get more frequent checks with other credit monitoring entities. IdentityIQ takes a little longer to update my file.

    IdentityIQ response

    Thank you for your review and for choosing IdentityIQ services for your credit report and identity theft protection needs. The frequency of your credit report and scores depends on your plan selection. We appreciate your feedback and encourage you to call our Customer Support Team with any questions.

    Be the first one to find this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 29, 2020

    An acquaintance requested that I signup with this Online service. This Company is a SCAM.??? Do NOT do business with this FRAUDULENT business.??? Do NOT trust the REVIEWS on this Website. The Company is paying for good reviews.??? AVOID this Company at ANY cost! Do NOT do business with them, you will REGRET! FACT!

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: Sept. 22, 2020

    This service is absolutely awesome! I've had my identity stolen twice. This company lets me know every time my credit is ran for any reason! Of course, if my identity was stolen again, they will pay for it! The people that work there have always been very curious. I've never had a bad experience. If you're looking for some protection go with them, they're the best in my opinion!

    IdentityIQ response

    Michele, thank you for your awesome review! We appreciate your feedback and are happy to have you covered when it comes to identity theft protection!

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: Sept. 21, 2020

    They notify me when there is any movement on my credit score. They are very responsive to my requests. They are very thorough. Fortunately, I have not needed them for any major issue. I recommend them highly.

    IdentityIQ response

    Sherry, thank you for your review! We're happy you're happy and appreciate you choosing IdentityIQ services for your credit report monitoring and identity theft protection needs.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Sept. 19, 2020

    I was looking for a company that would be able to tell me my credit report monthly. A friend of mine who helps fix credit told me about IdentityIQ. Their website was very easy to navigate.

    IdentityIQ response

    Hello Luis! Thank you for the review and for choosing IdentityIQ services for your credit report monitoring and identity theft protection needs! We are glad you find our website very easy to navigate.

    Be the first one to find this review helpful
    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: Sept. 6, 2020

    A credit repair company told me how to get IdentityIQ to monitor my credit. However, their site doesn't update my credit report unlike on Credit Karma where it is always updated when I look at it.

    IdentityIQ response

    Thank you for the review as we appreciate you using IdentityIQ for credit report monitoring and scores. We sent you a private message offering assistance.

    Be the first one to find this review helpful
    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: Sept. 5, 2020

    I was signed up for IdentityIQ and the process was pretty easy. Their rep was pretty good.

    IdentityIQ response

    Hi Henry! Thank you for your review. We appreciate you choosing IdentityIQ services for your credit report and identity theft monitoring needs!

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Sept. 4, 2020

    I got all the information I needed so I won't be needing their paid services anymore. But it's great and I enjoyed using it. I like their services and their website is very easy to manage.

    IdentityIQ response

    Hello Tyler! Thank you for your feedback and for choosing IdentityIQ services for your credit report monitoring and identity theft protection needs. We are happy you had a great experience!

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: July 23, 2020

    For security purposes, I got Identity IQ after hearing that they had a better rating than any other company. Their knowledge base has been pretty good for me. Moreover, navigating their site is self-explanatory.

    IdentityIQ response

    Hi Carmichael! Thank you for the review! We're happy your experience with our team of experts and website had been good!

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    IdentityIQ Company Information

    Company Name:
    IdentityIQ
    Address:
    43454 Business Park Dr.
    City:
    Temecula
    State/Province:
    CA
    Postal Code:
    92590
    Country:
    United States
    Website:
    www.identityiq.com