IdentityIQ Reviews

SCAMMM. They keep billing you no matter how many times you call to cancel. 6 months of paying and my bank won’t let me disburse it. Their customer service sucks and told me I used the wrong number to cancel?!?! I got it off their website!! I speak to the cancellation department each time!! But they don’t have a record of it so it shows I never tried to cancel. I’m going to have to close my bank account just to stop the subscription!!!

Scam Artists!!! Be Aware!!!! They kept charging me monthly even though I cancelled.

This place is a joke when you try to cancel their services after their free trial! My husband was asked to have his credit pulled and use them, he had issues and just said never mind I don't want it. There is a lot more to this! They make you use an automated system and does not inform you that you have to call to confirm your identity and goes ahead and charges you. Oh and will sign you up for their other service myscoreiq.com and continue when you ask them not to. BE VERY CAREFUL WHEN GOING WITH THIS COMPANY AND THEIR OTHER ENTITIES!!

Absolutely horrible company. Had them for 2 months, no issues. Decided to cancel because I don’t need it. Haven’t heard from them in 6 months. This am they debited my account. Now they refuse to refund the debit. I know it’s only $35, but it’s the principle. Do not use this service. They will in fact steal your money.

They did reach out and did give me the refund for the full amount. Thank you.

I have 8 charges unauthorized on my debit card. When I try to "login" on their website, I put my info in and it tells me there is no account. However when I call and provide the last 6 of my debit card, they are able to pull up an account. They refuse to cancel this account that I never signed up for. And refuse to refund all charges they have made without my consent. I'm beyond irritated at this point, as I don't even know what this company is nor how they obtained my card information. And even more irritated that the last 6 transactions have been less than 2 weeks apart from each other. For the exact same amount.

I went to IdentityIQ and registered because my son needed a screenshot of my credit score in connection with renting an apartment. He said it cost only a dollar for a trial, but you were required to sign up to be charge about $29 monthly if you did not cancel. But it was very easy to cancel online. Yes, the credit scores at the three agencies were prominent, easy to find. It was easy to generate a full report summarizing all three leading credit agencies. Today, I decided to cancel since I did not need the service. I spent 45 minutes online seeking where you cancel. I asked AI where one cancels: one's account page. Not there. Manage account: fill out your information again but only option to upgrade plan.

I canceled this subscription and still they charged my bank account and reopened the account which I never authorized. How is this suppose to be a legit identity theft company if they are charging you and opening accounts without your permission?

These people are a scam, I signed up for their free trial and within 24 hours I canceled it. Since then, they have continued charging me 32 dollars a month. I've canceled my card 3 times with Self Financial and this company charges my new card. I emailed and called this company and no response. Tomorrow I will be speaking to an attorney to begin a class action lawsuit. If anyone would like to join please email me at **.

I'm writing this review to recommend no one should use identity IQ, The reason I say this for one there's a lot of other apps out there that are cheaper, which is not the most important reason why I say this. I dealt with a manager name Zoe on about the utility bill which is added to your credit profile to help build credit.1... it was reporting completely wrong.. 2... I call several times to get this corrected. Not once did they correct it nor did they look at the proof that I sent in by uploading documents and also by email to show that it was reporting incorrectly. So at that time since it was reporting to my credit profile incorrectly it was not helping my credit.

I’ve never signed up with Identity IQ but received two charges of $36.86 in one day. How they got my card number is beyond me. This is now my second attempt at writing a review. This is a scam. Where is the BBB on this?

I found a charge from this company that I never signed up for. It's dated as only 2 days from sign up to charges. I wasn't even researching Credit protection services. I have another company I use and paid for a year's service. I attempted to call customer service and they were closed,, due to Labor Day, so I went back into the app with the hope of finding an email for the company, so I could inform them they needed to refund my money they debited without any knowledge of even ever hearing about them before. Now I have to wait until Tuesday to a get customer service on the phone, because I believe that they intentionally leave out any other contact information, such as a company email, so a consumer has more than one option to make contact if they are unavailable by phone.

I purchased 3 Bureau Credit Report for $14.99. Transaction was completed and I was notified by my bank app that $14.99 was approved for withdrawal for IdentityIQ. I then went to my dashboard to obtain those reports I purchased and there was only TransUnion. I called the 1-877-875-4347 number for correction or a refund and the line was inoperable, meaning that if I chose option #2 to inquire about my account/credit report, the service would not recognize my entry. I tried several times and got no response from the automated message.

This is definitely a scam. Their consistent response on here is can't find your account. Funny. Also I went to on the Better Business Bureau and they are not accredited there. So lie number two. They have been charging me 29.99, and I have disputed it with my card company. They even put a block on them. Today 6/10/2025, they tried again and my card company told me they bypassed the block on them by using a international account... finish as hell. I am contacting a attorney and my state's attorney and consumer protection department... I am a poor man living on my disability and this needs to stop! Shame on these people at this so-called company.

I used IdentityIQ to check my credit, so I could start an application process. I was trying to move into a place. I was going to log in and cancel the trial so I wouldn't be charged any more. But of course I can't log in. I request log in info but I receive no email. I had to cancel my current card just to be safe. Enjoy my $1 scammers! I'm stupid enough to fall for it so you earned it! Good job~! For anyone else reading this. Don't pay for anything online if it's $1 - $2.

DO NOT EVER USE THIS COMPANY!!! SCAM!! You will NEVER get rid of them. They keep charging my account $30 even though I have cancelled them twice already. You will be sorry if you do. Run the other way.

They make it impossible to cancel. I finally had to go through my bank and mark it as fraudulent charges because they don't let you cancel or they hang up when you finally get to a manager. Don't sign up for this service and if any "Credit Repair" specialist asks you to sign up for this service then run the other way. They are part of the scam as well and get kickbacks.

IdentityIQ operates like a rogue business. They just like any other company make mistakes. Yet rather than own their mistakes the will spin you around on a merry-go-round of lies. Upper management will hide behind customer service agents and not speak to clients directly. These companies that hold ALL of our personal information should be held to the highest standards. I made a TERRIBLE mistake by doing business with them.

My husband I (separate accounts) both canceled months ago with and every month they still take money from the account. There is nowhere on their website to change payment method or anything. We have reported them to the FTC for making cancelation impossible. They say they are an accredited BBB but if you pull up IdentityIQ it is not them. It goes to a whole different website. These guys are scam artist.

I have been unable to contact anyone (as in, get ahold of anyone on the phone) to help resolve my issue and cancel my membership indefinitely based on this experience. For the past several months I have been double charged and paying for two memberships under the same account. I don’t understand how this happens and how hard it is to get ahold of someone. I figured this company had morals and wanted to help people get their credit back on track, but by charging an extra 29.99 a month? That’s the opposite of help. And I’m now reading they don’t offer refunds.

I received a charge for 51 dollars from an account I closed 6 months earlier, I called the phone number of collection agency who bought that debt. They asked for a 1 dollar charge to look up who the account was. My mistake was giving it to them because they sign me up for a monthly subscription of 19.99 without my knowledge. I feel like this is a scam company that sneakily charges you without your knowledge and is a pain to close out. Scam Scam Scam.

Scam!! Was scammed through FB marketplace. Portrayed to help obtain a rental home. Thought I was paying an application fee and when I realized it was a trick and some sort of credit service, I immediately said I was not interested. A year later, I see unauthorized charges from Identity IQ on my bank statement. They would not refund my money. I had to change my bank account.

Unfortunately, I used this service for a quick credit check to use for a room rental for my disabled son 12/2023. I called right after getting the check to cancel and I thought everything was taken care of until currently 12/2024 I got an email update from my bank of all the "recurring" payments from my account and IDENTITYIQ has been charging 34.99 every month for the last year! I called to give them the date I called to cancel and asked could they check their recordings to verify it. The representative said they would have to investigate it. I just got an email from them with a charge for this month!

Stole my credit card number.... Don't know how they got it but trying to charge me for services. I'm sitting on hold for over 20 minutes to cancel something I have no idea how I signed up for. They representative would not let me cancel and kept telling me about benefits. And asking me for payment after I repeatedly stated I didn't have the money and that I'm a domestic violence victim and do not want the services, They hound you for your payment.

Customer service contacted me and resolved the issue directly and apologized for an inconvenience and refunded my payment.

I would never use this company again. I attempted to cancel and they went through a 20 minute spill about keeping it until closer to my renewal date because I had already paid for it so I stupidly kept it thinking I would cancel closer to that date, but I got busy and forgot and they billed me again instead of just cancelling the first time I called and wanted to cancel. Then they won't refund you, but immediately cut off your access. So I am paid up through the end of next month, but I can't have the benefits of it. I recommend MyFico. I have always had a great experience with them.

FRAUD. Somehow they got my credit card info without my knowledge or consent and tried to charge me a monthly fee after posting $1 to my account. I never had heard of this company until my bank stopped my card for the fraudulent charge.

We have been using IQ since 2020. They were the only credit monitoring company we work with then Smart credit... Throughout the years out commission have change A LOT!!! WHY & HOW?? Soooo.... IQ send a email for the client to re-enroll with a different LINK with cheaper rates.... The client is in OUR DATABASE but we can not see commission on the client since the link they click was not OUR LINK. Beware of their marketing to re-enroll clients under their link and get the commissions that belong to us!!!!

I have two major issues with IdentityIQ:

PLEASE do sign up for this company's services- you will be paying monthly fees forever. I signed up for a free trial in July when I needed to check my credit for student loan purposes. I then canceled it... except that 9 months later, I'm still being charged. They claim to have no record of my cancellation attempts. I have requested a refund, and they are "as a courtesy" giving me less than a third of what I paid them. I've spent an hour on the phone with them and I'm still afraid I'm going to be billed next month.