IdentityIQ Reviews
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About IdentityIQ
IdentityIQ services feature membership-based identity theft and credit protection. For a monthly fee, the company offers credit reporting and score delivery, credit monitoring, dark web monitoring, identity theft insurance and identity theft protection and restoration.
- Dark web monitoring
- SSN tracking
- Affordable plans
- Basic plans are limited
What is IdentityIQ protection and how does it work?
IdentityIQ services specialize in identity theft and credit protection. Once you sign up for a service, the company begins monitoring credit and online activity in your name to look for criminal activity. You receive alerts for suspicious activity and work with a restoration specialist if your identity is stolen.
The IdentityIQ four monthly membership options offer the following services:
- Credit monitoring: IdentityIQ credit monitoring alerts you to changes on your credit report. The company checks your report for inaccuracies and works with you to identify suspicious activity.
- Dark web monitoring: Identities and credit card numbers are often sold on the dark web. The IdentityIQ team monitors the dark web for mentions of your information, including your name, address and Social Security number.
- Identity protection: The IdentityIQ team notifies you when your Social Security number is used with an incorrect name or address. The company also monitors for criminal activity committed in your name.
- Application monitoring: Get notified when a credit application is taken out in your name. This includes services such as loans, utilities and cell phone contracts.
- Identity theft insurance: IdentityIQ identity theft coverage is available up to $1 million, underwritten by AIG. This coverage can help with lost wages, legal aid and stolen fund reimbursement.
- Identity restoration: If your identity is stolen, an IdentityIQ dedicated case manager can help restore your identity.
- Family protection: Unfortunately, children are often targets of identity theft, and these crimes typically get overlooked. With the family protection program under the IdentityIQ Secure Max Plan, you can monitor your child’s Social Security number and get up to $25,000 in insurance coverage underwritten by AIG.
- Credit reports and scores: No credit monitoring service would be complete without access to your credit score and credit reports. With IdentityIQ services, you can access your report up to 12 times each year, something many competitors don't offer.
IdentityIQ pricing
You can choose from four IdentityIQ plans: Secure, Secure Plus, Secure Pro or Secure Max. The plans provide varying coverage levels, but each one includes credit monitoring, internet and dark web monitoring and up to $1 million in stolen fund reimbursement underwritten by AIG.
IdentityIQ plans
| Cost | Credit Report Access | |
|---|---|---|
| Secure | $6.99 | |
| Secure Plus | $9.99 | Annually |
| Secure Pro | $19.99 | Biannually |
| Secure Max | $29.99 | Monthly |
IdentityIQ FAQ
Do the IdentityIQ plans monitor all three credit bureau reports?
How can I get a family protection plan?
How do I cancel IdentityIQ services?
Is there an IdentityIQ app?
Is IdentityIQ legit?
IdentityIQ services offer a variety of plans that suit most everyone’s needs, although its family protection feature is only available on its most expensive option. With up to $1 million in stolen fund reimbursement underwritten by AIG, daily monitoring and alerts, we think IdentityIQ services are a good option for anyone concerned about the security of their identity.
IdentityIQ Reviews
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Reviewed Nov. 4, 2025
I'm writing this review to recommend no one should use identity IQ, The reason I say this for one there's a lot of other apps out there that are cheaper, which is not the most important reason why I say this. I dealt with a manager name Zoe on about the utility bill which is added to your credit profile to help build credit.1... it was reporting completely wrong.. 2... I call several times to get this corrected. Not once did they correct it nor did they look at the proof that I sent in by uploading documents and also by email to show that it was reporting incorrectly. So at that time since it was reporting to my credit profile incorrectly it was not helping my credit.
They failed to correct this, failed to communicate on times where a week agreed that I would get a call back from the manager Zoe who deals with utility uploading to your credit file. And they did not correct the problem. Instead they canceled my contract with them which was totally fine. Because at that point that was my next step when they would not honor the proof that I sent in that they're reporting the wrong information. That's not the first time that this has been a problem with their utility reporting system. It's definitely flawed and I would not advise anyone to deal with it. If you are good luck. It may work for you but they are very inconsistent with how things are done and if it's not working for you and it's reported incorrectly they are definitely not going to fix it and I believe that's because they have no idea what they're doing.
They switch from companies to a new company that's reporting. And it's my belief that they're doing this technology themselves so I don't think there is a third party which means they have literally no idea on what they're doing. Also in their literature it states that if you upload documents if the bank cannot connect to your account if you upload documents the show then they will correct the problem you'll still be able to get it connected. Now this is what their literature says. Once again that's a lie because I have a bank that's been reporting my utility bill for the last 5 years and it would not link to identity IQ.
Again spoke with Zoe, very unprofessional. Couldn't provide me to correct information. Gave her time to talk to her higher-ups. She came back with the same information although it states that my bank is a bank that they connect with identity IQ on their app. But my bank does not even though it pops up as it does on their app. So as I informed her your literature states it can connect to my bank. It also states that if it cannot be connected you guys will deal with this and get things corrected and connected once you upload the documents to show that you have this account and you show you have the utility bill and you show that your bank account shows that you've been consistently paying utility bill out there which I did.
Strike one they could not fix that. They did not attempt to fix it. It gave me a bunch of excuses. So having said all of that I am an attorney and I'm going to do what I need to do to address these situations and why is it legal for their literature to state that this can be fixed and worked out and they're not capable of doing so or they refuse to do so.
I'm also going to address in a legal matter that they canceled my membership because they could not correct the problem of having utilities reporting to my credit file incorrectly. Instead of addressing the problem they rather cancel my contract which was a huge mistake. I will follow up with you and let you know how this unfolds on the legal matter. I would suggest you look other places like experian which does the same thing but I'm very very very better at it and more professional.
Identity IQ has managers that have no idea what they're doing. They have supervisors that have no idea what they're doing. No one communicates with each other and I'm not going to start on the reps because it goes downhill from the managers so you can only imagine what the representatives that come on the phone you deal with how they react and how they handle things. Your choice but this is just a bit of information I'm giving because this is a lousy company to deal with and I'm sure I've read through several reviews that saving the same thing I'm saying so I'm not alone here. I'm just trying to educate anyone that's looking into dealing with identity IQ that this is their process and this is how they conduct business. As I said I will let you know how the legal side of this turns out. My law firm will be sending a letter and we will be following up with them on this part and I will let you know how it goes. Thank you.
Reviewed Sept. 12, 2025
I’ve never signed up with Identity IQ but received two charges of $36.86 in one day. How they got my card number is beyond me. This is now my second attempt at writing a review. This is a scam. Where is the BBB on this?
Hello, to sign up for our credit monitoring and identity theft services, members must provide personally identifiable information and answer security questions provided by the major credit bureaus. Members have two predominant methods to cancel their services. This can be done by calling our Customer Care Team during business hours or, where available, clicking the cancel button from the member dashboard. Please call our U.S.-based Customer Care Team at 877-875-4347 for further assistance.
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Reviewed Sept. 1, 2025
I found a charge from this company that I never signed up for. It's dated as only 2 days from sign up to charges. I wasn't even researching Credit protection services. I have another company I use and paid for a year's service. I attempted to call customer service and they were closed,, due to Labor Day, so I went back into the app with the hope of finding an email for the company, so I could inform them they needed to refund my money they debited without any knowledge of even ever hearing about them before. Now I have to wait until Tuesday to a get customer service on the phone, because I believe that they intentionally leave out any other contact information, such as a company email, so a consumer has more than one option to make contact if they are unavailable by phone.
This lesson the changes for unsatisfied customers or someone like myself that needs my money back quickly. They have around 10 other websites which is confusing if you're on one of their many sites that just by browsing the next thing you know is you're being charged a high monthly fee. In other words transparency is not one of their qualities as a company that deals with consumers' personal information.
Hello Cari, we were unable to locate your account with the information provided. To cancel our services, members have two primary methods that include calling our Customer Care Team during business hours or, where available, clicking the cancel button from the member dashboard. Please call our U.S.-based Customer Care Team at (877) 875-4347, so we can assist.
Reviewed June 10, 2025
I purchased 3 Bureau Credit Report for $14.99. Transaction was completed and I was notified by my bank app that $14.99 was approved for withdrawal for IdentityIQ. I then went to my dashboard to obtain those reports I purchased and there was only TransUnion. I called the 1-877-875-4347 number for correction or a refund and the line was inoperable, meaning that if I chose option #2 to inquire about my account/credit report, the service would not recognize my entry. I tried several times and got no response from the automated message.
I need my reports, so I went ahead and tried to purchase the subscription for $15 a month and I was still unable to get all 3 reports. I would appreciate the opportunity to gain access to my reports, just as the service said it would provide. Otherwise, please provide a refund. In the meantime, since I am unable to contact any customer support representative, I'll have to dispute the charges with my bank under the guise that these charges were fraudulent as I did not receive the product I was told I was purchasing.
Hi Aeryale, we’re sorry for the trouble you experienced. We found a phone number issue, corrected it, and attempted to reach you on June 11, 12, and July 1. As a courtesy, we issued a refund of $14.99 for the 3-Bureau Credit Report you initially purchased and also refunded the $15.74 subscription charge for June. If you have any further questions or would still like assistance accessing your credit reports, we’re here to help. Please contact us directly at 877-875-4347.
Reviewed June 10, 2025
This is definitely a scam. Their consistent response on here is can't find your account. Funny. Also I went to on the Better Business Bureau and they are not accredited there. So lie number two. They have been charging me 29.99, and I have disputed it with my card company. They even put a block on them. Today 6/10/2025, they tried again and my card company told me they bypassed the block on them by using a international account... finish as hell. I am contacting a attorney and my state's attorney and consumer protection department... I am a poor man living on my disability and this needs to stop! Shame on these people at this so-called company.
Hi, Daniel. One of our customer care team members tried to reach you by phone but got a message that you are unable to receive calls at this time. They have also reached out by text but have not received a response. Your account has been cancelled and a refund has been issued. Please call our Customer Care Team at 877-875-4347 if you need additional assistance.
Reviewed May 20, 2025
I used IdentityIQ to check my credit, so I could start an application process. I was trying to move into a place. I was going to log in and cancel the trial so I wouldn't be charged any more. But of course I can't log in. I request log in info but I receive no email. I had to cancel my current card just to be safe. Enjoy my $1 scammers! I'm stupid enough to fall for it so you earned it! Good job~! For anyone else reading this. Don't pay for anything online if it's $1 - $2.
Hi Matthew, we have a record of the calls on 5/28/25 and 5/29/25 made by our customer service team reaching out to assist you with your account based on the information provided in your review. Our customer care team has cancelled your membership. Please call us at (800) 637-5590 if you have any additional questions.
Reviewed April 26, 2025
DO NOT EVER USE THIS COMPANY!!! SCAM!! You will NEVER get rid of them. They keep charging my account $30 even though I have cancelled them twice already. You will be sorry if you do. Run the other way.
Hello Rich, we are unable to locate your account based on the information provided. To cancel our services, members have two primary methods that include calling our Customer Care Team during business hours or, where available, clicking the cancel button from the member dashboard. Please call our U.S.-based Customer Care Team at 877-875-4347, so we can assist.
Reviewed April 15, 2025
They make it impossible to cancel. I finally had to go through my bank and mark it as fraudulent charges because they don't let you cancel or they hang up when you finally get to a manager. Don't sign up for this service and if any "Credit Repair" specialist asks you to sign up for this service then run the other way. They are part of the scam as well and get kickbacks.
Hello Tommy, we are unable to locate your account based on the information provided. To cancel our services, members have two primary methods that include calling our Customer Care Team during business hours or, where available, clicking the cancel button from the member dashboard. Please call our U.S.-based Customer Care Team at 877-875-4347, so we can assist.
Reviewed April 8, 2025
IdentityIQ operates like a rogue business. They just like any other company make mistakes. Yet rather than own their mistakes the will spin you around on a merry-go-round of lies. Upper management will hide behind customer service agents and not speak to clients directly. These companies that hold ALL of our personal information should be held to the highest standards. I made a TERRIBLE mistake by doing business with them.
Hello, we are unable to locate your account based on the information provided. Please call our U.S.-based Customer Care Team at 877-875-4347, so we can assist.
Reviewed Jan. 31, 2025
My husband I (separate accounts) both canceled months ago with and every month they still take money from the account. There is nowhere on their website to change payment method or anything. We have reported them to the FTC for making cancelation impossible. They say they are an accredited BBB but if you pull up IdentityIQ it is not them. It goes to a whole different website. These guys are scam artist.
Hello Misty, we are unable to locate your account based on the information provided. Members have two predominant methods to cancel their services. This can be done by calling our Customer Care Team during business hours or, where available, clicking the cancel button from the member dashboard. IdentityIQ is a BBB accredited business with an A+ rating under our parent company.
IdentityIQ Company Information
- Company Name:
- IdentityIQ
- Address:
- 43454 Business Park Dr.
- City:
- Temecula
- State/Province:
- CA
- Postal Code:
- 92590
- Country:
- United States
- Website:
- www.identityiq.com