Find Identity Theft Protection near you
IdentityIQ services feature membership-based identity theft and credit protection. For a monthly fee, the company offers credit reporting and score delivery, credit monitoring, dark web monitoring, identity theft insurance and identity theft protection and restoration.
Find Identity Theft Protection near you
Overall Satisfaction Rating
- 5 stars
- 4 stars
- 3 stars
- 2 stars
- 1 stars
- Dark web monitoring
- SSN tracking
- Affordable plans
- Basic plans are limited
IdentityIQ services offer credit monitoring and identity theft protection for a monthly fee. Customers receive up to $1 million in identity theft insurance coverage underwritten by AIG.
What is IdentityIQ protection and how does it work?
IdentityIQ services specialize in identity theft and credit protection. Once you sign up for a service, the company begins monitoring credit and online activity in your name to look for criminal activity. You receive alerts for suspicious activity and work with a restoration specialist if your identity is stolen.
The IdentityIQ four monthly membership options offer the following services:
- Credit monitoring: IdentityIQ credit monitoring alerts you to changes on your credit report. The company checks your report for inaccuracies and works with you to identify suspicious activity.
- Dark web monitoring: Identities and credit card numbers are often sold on the dark web. The IdentityIQ team monitors the dark web for mentions of your information, including your name, address and Social Security number.
- Identity protection: The IdentityIQ team notifies you when your Social Security number is used with an incorrect name or address. The company also monitors for criminal activity committed in your name.
- Application monitoring: Get notified when a credit application is taken out in your name. This includes services such as loans, utilities and cell phone contracts.
- Identity theft insurance: IdentityIQ identity theft coverage is available up to $1 million, underwritten by AIG. This coverage can help with lost wages, legal aid and stolen fund reimbursement.
- Identity restoration: If your identity is stolen, an IdentityIQ dedicated case manager can help restore your identity.
- Family protection: Unfortunately, children are often targets of identity theft, and these crimes typically get overlooked. With the family protection program under the IdentityIQ Secure Max Plan, you can monitor your child’s Social Security number and get up to $25,000 in insurance coverage underwritten by AIG.
- Credit reports and scores: No credit monitoring service would be complete without access to your credit score and credit reports. With IdentityIQ services, you can access your report up to 12 times each year, something many competitors don't offer.
You can choose from four IdentityIQ plans: Secure, Secure Plus, Secure Pro or Secure Max. The plans provide varying coverage levels, but each one includes credit monitoring, internet and dark web monitoring and up to $1 million in stolen fund reimbursement underwritten by AIG.
|Cost||Credit Report Access|
Do the IdentityIQ plans monitor all three credit bureau reports?
How can I get a family protection plan?
How do I cancel IdentityIQ services?
Is there an IdentityIQ app?
Is IdentityIQ legit?
IdentityIQ services offer a variety of plans that suit most everyone’s needs, although its family protection feature is only available on its most expensive option. With up to $1 million in stolen fund reimbursement underwritten by AIG, daily monitoring and alerts, we think IdentityIQ services are a good option for anyone concerned about the security of their identity.
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Some places force you to use them to check your credit for only $1, but IdentityIQ goes to great lengths to hide this is only a trial and will charge you $35 a month following that to do absolutely nothing. You can sign up in a second, but have to call their rude customer service line, where you are forced to sit through 10 minutes of further sales pitches before they very reluctantly cancel your subscription. If you are asked to use this fraudulent company, avoid at all costs!
Thank you for your review, Roy. We apologize for your experience. We offer a $1 trial that must be cancelled within the agreed upon time. Please call our 100% U.S.-based Customer Support Team so we can make it right.
I was a fraud victim and still had to file my own paperwork and they denied my insurance claim. I lost all the money in my bank due to fraud and their alerts even showed my personal info was compromised on the black web. Yet they wouldn't cover my claim and blamed me. I was at the $29/month membership waste of time. I'm trying to cancel and am on hold now 17 minutes. Don't trust anyone who makes you call to cancel.
Thank you for your review, Kim. We apologize for your experience. Members have two predominant methods to cancel their services. This can be done by calling our member support department during business hours or where available, clicking the cancel button from the member website. Please give us a call so we can make it right.
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I spoke to a representative before the trial was over and was assured my subscription would be cancelled, yet a few days later I was charged $19.99. I called to complain/cancel and could never get a hold of anyone (keep in mind their website says the ONLY method of cancellation is to call, despite what they say as a response to these reviews, go read the terms). It took me 6 days to get someone on the phone and they were extremely condescending. Stay away from this company!
Thank you for your review. We apologize for your experience. If you called to cancel previously, we will have a record of that call. Please give our Customer Support team a call so we can make it right.
There is a scam going on with people using affiliate links to this credit monitoring site. Scammers list rentals on Craigslist and Facebook (who knows where else). They ask for a credit score, sending you to the site. When the unsuspecting person pays $1 for the instant credit score, which you screenshot and send to the "landlord" you are automatically signed up for credit monitoring for $29.99/month. The $1 gets you the free credit score and a 1 week trial with the company. Not until emails come in does one realize what has happened. In the meantime, the "landlord" makes $30 a pop for everyone who unknowingly signs up and you never hear from them again, the rental listing is a scam. There are hundreds of these postings all over the place online.
While the sight itself seems legit, they are IMPOSSIBLE to contact. Once the 7 days is up, they hit your credit card for the $29.99 and will not give refunds no matter what. Once you finally contact them, it's a 30 minute high pressure sales pitch to get you to hang on to the subscription. They have to know this scam is going on because it's mentioned in most reviews and it's being discussed on various sites on the web. They need to put a stop to this activity. Not having an easier way, i.e. a link on their site to cancel, is unscrupulous. I have contacted my credit card company because I have been unable to contact this company. I will fight the charge. Most importantly, they need to stop with the easy affiliate links which invite scammers.
Thank you for your review. We apologize for your experience. IdentityIQ services are not advertised or promoted on Craigslist, Indeed, Zillow or similar sites that request credit information to verify employment or qualifying for a new rental agreement. If you are enrolling in IdentityIQ services because you were told to do so for verification of employment, rental agreement qualification or something similar, it is potentially a scam. Please report the possible scam to us by giving us a call. Our number is located at the bottom of our website.
If I could give this zero stars I would! I was brought in by a third party to this company! Have tried to cancel multiple of times and always got the runaround! Called to cancel today and was once again getting the runaround!! And disrespected how dare the customer service lady tell me that I can afford this when I told her that I’m not working at the current moment!! And want to cancel my account!!! And then she presides to tell me that there’s a lower option for me and that her breakfast cost only 10 dollars a day, it’s not like I can’t afford 7.99, excuse me, how dare you!!! You should lose your damn job! Never going to use this ever again!! Goodbye!
Thank you for your review. We apologize for your experience. If you called to cancel previously, we will have a record of the call log. Please contact our 100% U.S.-based customer service for further assistance.
I just saw a $35.99 on my AMEX for membership IdentityIQ which I never applied for. I contacted the company. First, the staff was so fast, I suppose she was reading from somewhere that I even did not understand what she was talking about. I managed to get her to talk to me in a way that I could understand. I asked her why I am paying for a service that I did not even apply for. She told me a third party might be involved. I only used it 2-3 times for a credit score that was $1 and was provided by a real estate portal.
She told me that $1 might be for one week, then they turn the membership to if I did not cancel. I am sure there was not such a thing, besides, she told me that the third party was Rocketcreditsccore, which I do not even remember. When I checked this company, it was all over the internet as a scam, and yet these companies still use their sources. The IdentityIQ returned my money and canceled my membership (at least she told me), but there should be something more. If they are not cooperating with these scam companies why they do not raise a red flag over them and block their sources? That is the main question.
Thank you for your review. We apologize for your experience. We do offer our services through third parties. If a third-party partner is not transparent when offering our services, that is a violation of our partner agreement. We take that very seriously and will investigate. Please contact our 100% U.S.-based customer service for further assistance.
DONT WASTE YOUR MONEY! Wow! What a scam!! This company lives off of getting you to subscribe for an automatic renewal, and then makes it as difficult as possible to stop the renewal. They charge for what you can get for free in so many ways. I finally had to call a number to get them to stop it, and then they waste more of your time. And the subscription was charged the previous day, and they said it is "against our company poiicy to refund money."
Hi Mark, and thank you for taking the time to leave us a review. We apologize for your experience. Members have two predominant methods to cancel their services. This can be done by calling our member support department during business hours or where available, clicking the cancel button from the member website.
Signed up for trial and tried to call to cancel within 7 day trial period. Was placed on hold, then disconnected. Multiple attempts and they've still not answered with an actual human being. They claim they've never received a call from me. Upon complaint they swear they've called me. Oddly my caller ID and voicemail show no calls nor messages left. Looking at similar reviews this seems to be their MO: deny, avoid, charge, recycle. An Attorney General or consumer protection group needs to investigate them.
I cancelled my subscription only a day after my 7 day trial ended. I was billed and they refused to even give me a refund or even a prorated return. I would not recommend them ever. They hope you forget to cancel the short trial so they can take your money and run. That is a very predatory system.
Hi Erwinn, and thank you for your feedback. We apologize for your experience. We appreciate that you gave us a try. While we do offer trial memberships, they do need to be cancelled within the agreed-on trial period.
The business model for this company is to just get money from you. You are asked for a $1 dollar charge for a free trial and then they will immediately enroll you into their program for 34.99 a month. They say they send you an email about this, so pay attention. You have 7 days! Including weekends. For this to happen. I was told I would not be charged for the services and then I was still charged anyways. You NEED to call to cancel and they STILL try and sell you their insurance. It takes about 20 minutes to do so. If you do the $1 dollar trial, be sure to cancel immediately. This is a good way for the company to scam you. My account was put in the red zone for this, so be aware. This is pretty much a scam.
IdentityIQ Company Information
- Company Name:
- 43454 Business Park Dr.
- Postal Code:
- United States
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