IdentityIQ Reviews

IdentityIQ operates like a rogue business. They just like any other company make mistakes. Yet rather than own their mistakes the will spin you around on a merry-go-round of lies. Upper management will hide behind customer service agents and not speak to clients directly. These companies that hold ALL of our personal information should be held to the highest standards. I made a TERRIBLE mistake by doing business with them.

My husband I (separate accounts) both canceled months ago with and every month they still take money from the account. There is nowhere on their website to change payment method or anything. We have reported them to the FTC for making cancelation impossible. They say they are an accredited BBB but if you pull up IdentityIQ it is not them. It goes to a whole different website. These guys are scam artist.

I have been unable to contact anyone (as in, get ahold of anyone on the phone) to help resolve my issue and cancel my membership indefinitely based on this experience. For the past several months I have been double charged and paying for two memberships under the same account. I don’t understand how this happens and how hard it is to get ahold of someone. I figured this company had morals and wanted to help people get their credit back on track, but by charging an extra 29.99 a month? That’s the opposite of help. And I’m now reading they don’t offer refunds.

I received a charge for 51 dollars from an account I closed 6 months earlier, I called the phone number of collection agency who bought that debt. They asked for a 1 dollar charge to look up who the account was. My mistake was giving it to them because they sign me up for a monthly subscription of 19.99 without my knowledge. I feel like this is a scam company that sneakily charges you without your knowledge and is a pain to close out. Scam Scam Scam.

Scam!! Was scammed through FB marketplace. Portrayed to help obtain a rental home. Thought I was paying an application fee and when I realized it was a trick and some sort of credit service, I immediately said I was not interested. A year later, I see unauthorized charges from Identity IQ on my bank statement. They would not refund my money. I had to change my bank account.

Unfortunately, I used this service for a quick credit check to use for a room rental for my disabled son 12/2023. I called right after getting the check to cancel and I thought everything was taken care of until currently 12/2024 I got an email update from my bank of all the "recurring" payments from my account and IDENTITYIQ has been charging 34.99 every month for the last year! I called to give them the date I called to cancel and asked could they check their recordings to verify it. The representative said they would have to investigate it. I just got an email from them with a charge for this month!

Stole my credit card number.... Don't know how they got it but trying to charge me for services. I'm sitting on hold for over 20 minutes to cancel something I have no idea how I signed up for. They representative would not let me cancel and kept telling me about benefits. And asking me for payment after I repeatedly stated I didn't have the money and that I'm a domestic violence victim and do not want the services, They hound you for your payment.

Customer service contacted me and resolved the issue directly and apologized for an inconvenience and refunded my payment.

I would never use this company again. I attempted to cancel and they went through a 20 minute spill about keeping it until closer to my renewal date because I had already paid for it so I stupidly kept it thinking I would cancel closer to that date, but I got busy and forgot and they billed me again instead of just cancelling the first time I called and wanted to cancel. Then they won't refund you, but immediately cut off your access. So I am paid up through the end of next month, but I can't have the benefits of it. I recommend MyFico. I have always had a great experience with them.

FRAUD. Somehow they got my credit card info without my knowledge or consent and tried to charge me a monthly fee after posting $1 to my account. I never had heard of this company until my bank stopped my card for the fraudulent charge.