IdentityIQ Reviews
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About IdentityIQ
IdentityIQ services feature membership-based identity theft and credit protection. For a monthly fee, the company offers credit reporting and score delivery, credit monitoring, dark web monitoring, identity theft insurance and identity theft protection and restoration.
- Dark web monitoring
- SSN tracking
- Affordable plans
- Basic plans are limited
What is IdentityIQ protection and how does it work?
IdentityIQ services specialize in identity theft and credit protection. Once you sign up for a service, the company begins monitoring credit and online activity in your name to look for criminal activity. You receive alerts for suspicious activity and work with a restoration specialist if your identity is stolen.
The IdentityIQ four monthly membership options offer the following services:
- Credit monitoring: IdentityIQ credit monitoring alerts you to changes on your credit report. The company checks your report for inaccuracies and works with you to identify suspicious activity.
- Dark web monitoring: Identities and credit card numbers are often sold on the dark web. The IdentityIQ team monitors the dark web for mentions of your information, including your name, address and Social Security number.
- Identity protection: The IdentityIQ team notifies you when your Social Security number is used with an incorrect name or address. The company also monitors for criminal activity committed in your name.
- Application monitoring: Get notified when a credit application is taken out in your name. This includes services such as loans, utilities and cell phone contracts.
- Identity theft insurance: IdentityIQ identity theft coverage is available up to $1 million, underwritten by AIG. This coverage can help with lost wages, legal aid and stolen fund reimbursement.
- Identity restoration: If your identity is stolen, an IdentityIQ dedicated case manager can help restore your identity.
- Family protection: Unfortunately, children are often targets of identity theft, and these crimes typically get overlooked. With the family protection program under the IdentityIQ Secure Max Plan, you can monitor your child’s Social Security number and get up to $25,000 in insurance coverage underwritten by AIG.
- Credit reports and scores: No credit monitoring service would be complete without access to your credit score and credit reports. With IdentityIQ services, you can access your report up to 12 times each year, something many competitors don't offer.
IdentityIQ pricing
You can choose from four IdentityIQ plans: Secure, Secure Plus, Secure Pro or Secure Max. The plans provide varying coverage levels, but each one includes credit monitoring, internet and dark web monitoring and up to $1 million in stolen fund reimbursement underwritten by AIG.
IdentityIQ plans
| Cost | Credit Report Access | |
|---|---|---|
| Secure | $6.99 | |
| Secure Plus | $9.99 | Annually |
| Secure Pro | $19.99 | Biannually |
| Secure Max | $29.99 | Monthly |
IdentityIQ FAQ
Do the IdentityIQ plans monitor all three credit bureau reports?
How can I get a family protection plan?
How do I cancel IdentityIQ services?
Is there an IdentityIQ app?
Is IdentityIQ legit?
IdentityIQ services offer a variety of plans that suit most everyone’s needs, although its family protection feature is only available on its most expensive option. With up to $1 million in stolen fund reimbursement underwritten by AIG, daily monitoring and alerts, we think IdentityIQ services are a good option for anyone concerned about the security of their identity.
IdentityIQ Reviews
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- 4,837,340 reviews on ConsumerAffairs are verified.
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Reviewed Jan. 23, 2026
Absolutely horrible company. Had them for 2 months, no issues. Decided to cancel because I don’t need it. Haven’t heard from them in 6 months. This am they debited my account. Now they refuse to refund the debit. I know it’s only $35, but it’s the principle. Do not use this service. They will in fact steal your money.
Hello Mark, we’re sorry for the frustration this has caused. Our records show no request to cancel before January 23, 2026, when we received your call and processed the cancellation. You were billed on your first month, June 11, 2025, and subsequent billing attempts were unsuccessful until January 23, 2026. We left a voicemail and sent texts on January 29, 2026, and February 4, 2026, with no response. Please contact us at 877-875-4347 if you have questions.
Updated review: Jan. 16, 2026
They did reach out and did give me the refund for the full amount. Thank you.
Original Review: Jan. 13, 2026
This company is pure garbage, had charges on my account from this place, fine print on loan application applied this company's services to it. Place does not refund. They have every excuse not to refund. Stay as far away from this place as possible!!!
Hello Kevin, we have a record of your call on January 13, 2026, during which the call was disconnected. We attempted to reach you by phone call and text message on January 15, 2026, and January 16, 2026, but did not receive a response.
Trial memberships must be canceled within the agreed-upon timeframe. As a courtesy, we issued a refund of $29.87. If you have further concerns, please contact our Customer Care Center at 877-875-4347.
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Reviewed Dec. 9, 2025
I have 8 charges unauthorized on my debit card. When I try to "login" on their website, I put my info in and it tells me there is no account. However when I call and provide the last 6 of my debit card, they are able to pull up an account. They refuse to cancel this account that I never signed up for. And refuse to refund all charges they have made without my consent. I'm beyond irritated at this point, as I don't even know what this company is nor how they obtained my card information. And even more irritated that the last 6 transactions have been less than 2 weeks apart from each other. For the exact same amount.
Hello Trevor, we spoke with your spouse on November 26, 2025, and were advised you would contact us directly to cancel. For your protection, cancellation requests must come from you, as your membership includes identity theft monitoring and alerts. We attempted to reach you by phone and text on December 10 and 12 with no response. Your account has since been canceled, and a courtesy refund has been issued. For further assistance, please respond via text or call 877-875-4347.
Reviewed Dec. 2, 2025
I went to IdentityIQ and registered because my son needed a screenshot of my credit score in connection with renting an apartment. He said it cost only a dollar for a trial, but you were required to sign up to be charge about $29 monthly if you did not cancel. But it was very easy to cancel online. Yes, the credit scores at the three agencies were prominent, easy to find. It was easy to generate a full report summarizing all three leading credit agencies. Today, I decided to cancel since I did not need the service. I spent 45 minutes online seeking where you cancel. I asked AI where one cancels: one's account page. Not there. Manage account: fill out your information again but only option to upgrade plan.
Finally, I found out from AI that you can cancel only certain accounts in certain states (maybe only Nebraska?) So, the reality is that you must call. I did. "Sir, your call is 17th in line (and we are laughing our a--es off at our cleverness." Then, when I got an operator, I understood why 17th. She identify my account and began lengthy reviews of some six other possible plans. No, I really just want to cancel. "Sorry sir, I can't cancel your account" until I have provided all the information. And, at last, cancelled. I have yet to see if they charge me for a month anyway. You know, all this belies their "we're here to protect you" propaganda. Protect you from everything but our highly manipulative sales approach.
Hello Walter, members may cancel their services by calling our Customer Care Team during business hours or, where available, by selecting the cancel option from the member dashboard. We understand your frustration regarding the delay and appreciate the feedback, which will be addressed in training. We attempted to contact you on December 8, 9, and 10 without a response. Your cancellation request has been processed. For further assistance, please call 877-875-4347.
Reviewed Nov. 17, 2025
I canceled this subscription and still they charged my bank account and reopened the account which I never authorized. How is this suppose to be a legit identity theft company if they are charging you and opening accounts without your permission?
Hello Veronica, your trial period ended on Nov. 14, 2025, and your cancellation request was made and processed through your member dashboard on Nov. 15, 2025. Trials must be canceled within the agreed-upon time. We confirm you have not been billed since then. We noted unsuccessful contact attempts on Nov. 21 and Nov. 24. We have applied a courtesy credit to help resolve your concern. Please call us at 877-875-4347 for any further questions.
Reviewed Nov. 9, 2025
These people are a scam, I signed up for their free trial and within 24 hours I canceled it. Since then, they have continued charging me 32 dollars a month. I've canceled my card 3 times with Self Financial and this company charges my new card. I emailed and called this company and no response. Tomorrow I will be speaking to an attorney to begin a class action lawsuit. If anyone would like to join please email me at **.
Hello Mark, you enrolled in MyScoreIQ on Mar. 7, 2025. You canceled MyScoreIQ on Jul. 2, 2025, and future charges ceased. However, you also enrolled in our separate IdentityIQ service on Jul. 2, 2025 (hours before the MyScoreIQ cancellation), and did not contact us to cancel it. After your review, our team contacted you on Nov. 14, 2025. We then canceled your IdentityIQ account and, as a courtesy, refunded four months of service, which exceeds your total IdentityIQ payments.
Reviewed Nov. 4, 2025
I'm writing this review to recommend no one should use identity IQ, The reason I say this for one there's a lot of other apps out there that are cheaper, which is not the most important reason why I say this. I dealt with a manager name Zoe on about the utility bill which is added to your credit profile to help build credit.1... it was reporting completely wrong.. 2... I call several times to get this corrected. Not once did they correct it nor did they look at the proof that I sent in by uploading documents and also by email to show that it was reporting incorrectly. So at that time since it was reporting to my credit profile incorrectly it was not helping my credit.
They failed to correct this, failed to communicate on times where a week agreed that I would get a call back from the manager Zoe who deals with utility uploading to your credit file. And they did not correct the problem. Instead they canceled my contract with them which was totally fine. Because at that point that was my next step when they would not honor the proof that I sent in that they're reporting the wrong information. That's not the first time that this has been a problem with their utility reporting system. It's definitely flawed and I would not advise anyone to deal with it. If you are good luck. It may work for you but they are very inconsistent with how things are done and if it's not working for you and it's reported incorrectly they are definitely not going to fix it and I believe that's because they have no idea what they're doing.
They switch from companies to a new company that's reporting. And it's my belief that they're doing this technology themselves so I don't think there is a third party which means they have literally no idea on what they're doing. Also in their literature it states that if you upload documents if the bank cannot connect to your account if you upload documents the show then they will correct the problem you'll still be able to get it connected. Now this is what their literature says. Once again that's a lie because I have a bank that's been reporting my utility bill for the last 5 years and it would not link to identity IQ.
Again spoke with Zoe, very unprofessional. Couldn't provide me to correct information. Gave her time to talk to her higher-ups. She came back with the same information although it states that my bank is a bank that they connect with identity IQ on their app. But my bank does not even though it pops up as it does on their app. So as I informed her your literature states it can connect to my bank. It also states that if it cannot be connected you guys will deal with this and get things corrected and connected once you upload the documents to show that you have this account and you show you have the utility bill and you show that your bank account shows that you've been consistently paying utility bill out there which I did.
Strike one they could not fix that. They did not attempt to fix it. It gave me a bunch of excuses. So having said all of that I am an attorney and I'm going to do what I need to do to address these situations and why is it legal for their literature to state that this can be fixed and worked out and they're not capable of doing so or they refuse to do so.
I'm also going to address in a legal matter that they canceled my membership because they could not correct the problem of having utilities reporting to my credit file incorrectly. Instead of addressing the problem they rather cancel my contract which was a huge mistake. I will follow up with you and let you know how this unfolds on the legal matter. I would suggest you look other places like experian which does the same thing but I'm very very very better at it and more professional.
Identity IQ has managers that have no idea what they're doing. They have supervisors that have no idea what they're doing. No one communicates with each other and I'm not going to start on the reps because it goes downhill from the managers so you can only imagine what the representatives that come on the phone you deal with how they react and how they handle things. Your choice but this is just a bit of information I'm giving because this is a lousy company to deal with and I'm sure I've read through several reviews that saving the same thing I'm saying so I'm not alone here. I'm just trying to educate anyone that's looking into dealing with identity IQ that this is their process and this is how they conduct business. As I said I will let you know how the legal side of this turns out. My law firm will be sending a letter and we will be following up with them on this part and I will let you know how it goes. Thank you.
We take all feedback seriously. Our utility payment reporting feature uses secure, industry-leading third parties for accuracy. Our records show that extensive, manager-level troubleshooting was provided to resolve technical issues, which were not caused by IdentityIQ. Our documentation is accurate, and our bank connections are secure and audited. Upon request, we processed the cancellation immediately and gave a full 100% refund. We welcome direct communication to address disputes.
Reviewed Sept. 12, 2025
I’ve never signed up with Identity IQ but received two charges of $36.86 in one day. How they got my card number is beyond me. This is now my second attempt at writing a review. This is a scam. Where is the BBB on this?
Hello, to sign up for our credit monitoring and identity theft services, members must provide personally identifiable information and answer security questions provided by the major credit bureaus. Members have two predominant methods to cancel their services. This can be done by calling our Customer Care Team during business hours or, where available, clicking the cancel button from the member dashboard. Please call our U.S.-based Customer Care Team at 877-875-4347 for further assistance.
Reviewed Sept. 1, 2025
I found a charge from this company that I never signed up for. It's dated as only 2 days from sign up to charges. I wasn't even researching Credit protection services. I have another company I use and paid for a year's service. I attempted to call customer service and they were closed,, due to Labor Day, so I went back into the app with the hope of finding an email for the company, so I could inform them they needed to refund my money they debited without any knowledge of even ever hearing about them before. Now I have to wait until Tuesday to a get customer service on the phone, because I believe that they intentionally leave out any other contact information, such as a company email, so a consumer has more than one option to make contact if they are unavailable by phone.
This lesson the changes for unsatisfied customers or someone like myself that needs my money back quickly. They have around 10 other websites which is confusing if you're on one of their many sites that just by browsing the next thing you know is you're being charged a high monthly fee. In other words transparency is not one of their qualities as a company that deals with consumers' personal information.
Hello Cari, we were unable to locate your account with the information provided. To cancel our services, members have two primary methods that include calling our Customer Care Team during business hours or, where available, clicking the cancel button from the member dashboard. Please call our U.S.-based Customer Care Team at (877) 875-4347, so we can assist.
Reviewed June 10, 2025
I purchased 3 Bureau Credit Report for $14.99. Transaction was completed and I was notified by my bank app that $14.99 was approved for withdrawal for IdentityIQ. I then went to my dashboard to obtain those reports I purchased and there was only TransUnion. I called the 1-877-875-4347 number for correction or a refund and the line was inoperable, meaning that if I chose option #2 to inquire about my account/credit report, the service would not recognize my entry. I tried several times and got no response from the automated message.
I need my reports, so I went ahead and tried to purchase the subscription for $15 a month and I was still unable to get all 3 reports. I would appreciate the opportunity to gain access to my reports, just as the service said it would provide. Otherwise, please provide a refund. In the meantime, since I am unable to contact any customer support representative, I'll have to dispute the charges with my bank under the guise that these charges were fraudulent as I did not receive the product I was told I was purchasing.
Hi Aeryale, we’re sorry for the trouble you experienced. We found a phone number issue, corrected it, and attempted to reach you on June 11, 12, and July 1. As a courtesy, we issued a refund of $14.99 for the 3-Bureau Credit Report you initially purchased and also refunded the $15.74 subscription charge for June. If you have any further questions or would still like assistance accessing your credit reports, we’re here to help. Please contact us directly at 877-875-4347.
IdentityIQ Company Information
- Company Name:
- IdentityIQ
- Address:
- 43454 Business Park Dr.
- City:
- Temecula
- State/Province:
- CA
- Postal Code:
- 92590
- Country:
- United States
- Website:
- www.identityiq.com