HSBC Mortgage Reviews

Countrywide so far has been way more helpful than HSBC. I am very upset and fed up with the fact that HSBC has been making mistakes left and right. Instead of being helped by them, we get the opposite no help and every time I call is long wait. Is this the right place to submit our complaint or where do I complain? They can't get away with this. I am sure I am not the only one. Our nightmare started before we lost our jobs with the person handling the refinancing of our home. She totally screwed us by us trusting her. I started the whole process back in November of 2007 and we were supposed to close in March of 2008. After May of 2008, it was clear she did us wrong shortly after we lost our jobs and it was even worse.

Each time I called I was put on "hold" for quite a while while they "researched" it. I waited again for at least as long as they told me it would take.They actually said the reason I had not rec'd the ck. was because I had not called to cck. on the status of the ck. The last time I called, a few mos. ago, I was told I would NOT be receiving the ck. at all because they had made a mistake. I believe that they said the amt. of the ck. had to go towards the deficiency of funds in my escrow acct. Last mo., I was notified that due to shortage in escrow, my mo. pmt. would increase by 78.53. NYSTATE has a tax relief program for SRS., called THE STAR PROGRAM. I am in that program so I don't see how my pmts. could be increasing by that much. I just think there might be something "fishy" going on. It seems like they make a lot of errors. I do not trust this bank. When you call customer care, you are calling INDIA. Sometimes, they don't have a clue. It is MOST ANNOYING!!!!

I already am dealing w/ a major disability, multiple sclerosis and so this stress just adds to the situation. sometimes I get too fatigued to carry thru on things. Even now, I type only w/ one hand due to the MS. I am 67 and retired early from teaching (nearly 30 yrs). These increases are not that easy to deal with on my income. Economically, my mortgage amt was originally 140,000. At time of refinancing w/ FIDELITY, the amt. was perhaps @ 137,000 (not exactly sure w/out looking it up). but after refinancing, my new mrtge. was 150,000. They said that was due to closing costs & the fact that I had 1 or 2 mos. "off" before the next pmt. was due. I thought that I'd been "had" but it was too late then. At this time, my principal bal. is 141,546.59, higher than the original mrtge. amt. after 5 or 6 yrs. of paying the new mrtge. off. I feel as tho' I am treading water. I'm not so sure FIDELITY did not engage in some shady wheeling and dealing after hearing all the stuff that's gone on in recent wks. and mos. in the mrtge. industry. I hope you can help.

Also, the bank officer never informed me of the village taxes that I would be responsible for. Okay... so maybe by now your saying that was my responisibilty. Ok...So I called HSBC the following seven months to inquire about my village taxes, because I did not want any surprises in 12 months. So every month, I'd call HSBC to ask,guys did you take money out of my account for my villages taxes, because I don't want any surprise later? Yes! Was always there response. On the 12 month, HSBC wrote me a letter stating that my taxes were not taken out of my escrow and now I would have an $218.19 increase in my mortgage. I am soooo fed up with this bank and I am a first time home buyer, and I would not recommend this bank to the devil's niece.

Once again because of HSBC, I have not been able to go on a vaction, because they keep increasing my loan at the time of my vacation period. They have lied to me many times, and my student loans will now have to suffer because I had the increase with HSBC. Please somebody hold them accountable for what they have done.

We are going to lose our home. We have so much equity in our home, and HSBC is determined to foreclose.

In 2006 I found out that there had been a hearing and a judgement was placed against me and a lien was placed against my home. I was informed last month that the balance is now over 14,000 and would continue to grow daily until it was large enough to forclose on my home. I tried to settle with them but the settlement amount changes from month to month. In May it was $2375 and in July it was $7500. I just think that HFC wants to take my house and put my family on the street. I'm trying to make ends meet and they're trying destroy them. I really don't know what to do.

It hasn't happened yet but they want to take my house. I still don't understand how a 3500 dollar signature loan turned into a possible forclosure of my families home.

I am contemplating filing for Chapter 13 bankruptcy protection, a process designed to help debtors repay what they owe over months or years; HSBC Mortgage Services is untrustworthy. I willing provided several payments during the time I was extremely ill and pulled from my medical payments just to pay them and that was under coercion from their customer service representatives.

It appears that HSBC Mortgage Services is unwilling to work out an amicable repayment solution regarding my mortgage payments referencing the unapplied payment of $1,225.60; I feel at this point in time, I am in need of legal assistance due to HSBC Mortgage Services failure to ensure the accuracy of its claims which encompasses fees charged to borrowers are often poorly identified, making it impossible to verify if such charges are legally permissible or accurate, Are these practices legal under the housing laws and consumer protection laws?

Adverse credit score, affecting my physical and emotional health, incurred financial hardship due to predatory lending instituting excessive fees, account is not correct. This is the worst lender I have every had.

This really don't seem right. They have us so top heavy we can't do anything and are in jepordary of losing cars and making our credit report worse than it was. I'd advise everyone to stay away from HFC! I really feel they have taken advantage of people using the economy as an excuse. They made a promise and now won't stand behind it. This is not a good company they may do things the legal way but they sure don't have any ethics or respect behind their name. they are liars.

making poor credit rating worse. We are having to do with out groceries sometimes and our 2 grand daughters that we are raising have to do without things that like kids their age. I have had to borrow money from my 90 year old Dad just to pay some utilities and help with the girls things like clothes and money for church camp.

This morning i was awoken again by Shelly who proceeded to argue with me for at least 20 long minutes about how SHE didn't feel they were calling all that much. If it was a door-to-door salesperson that was asked to leave the property but refused..then took it a step further and got into a near yelling match with you about how they don't feel they are coming over too much...I could've called the police and had her arrested, or at least physically removed from my property. The whole thing was just utterly ridiculous. And after all that she still expected us to do business with them!

Loss of sleep. stress for the entire day. I was so upset i started to tremble and shake. And my nose actually started to bleed out of one side. Not sure what was the cause but i'm quite sure the stress and being upset didn't help very much.

We recently sent them about a $1000 as a payment & they ate every bit of it up in interest. They keep adding interest all the time. We are about to the point of losing the house & they could care less. They promised they would send me papers to do a short sale but they never did this. They have recently sent another bill for over $1000. We are getting no where with this loan. I have asked them to lower the amount we owe on this to what it will sell for & lower interest but they have refused. The house will only sale for around $40,000 & we still owe $68,605 on it. There are mobile home dealers in this town that have been sent to prison for doing the same thing they have done. Overpricing on these mobile homes. The FBI should investigate them.

We are under a lot of stress. I am at the age of retirement & have not been able to. I will probably never live to see it paid for. The balance never goes down. They told us if we paid every 2 weeks on this it would help us to getit paid off earlier. They kept adding interest all along. We still have not gotten a straight answer from them as to why interest keeps adding up. Surely we can't be the only people they are doing this to.

We signed and then due to health we were forced to file Bankruptcy. When the paperwork came in the attorney said I had an all equity loan and the laon amount was higher than I took out. After the Bankruptcy in August 2006 I was never sent a bill since then and just this year got a interest paid paper from the company and I paid all interest and when I asked for pay off info I was told I owed deferred interest that had to be paid at the end of the loan. In addition to this rip-off, I was told that I had to carry insurance covering the whole amount of the loan even though the property was not worth what the loan was taken out for. I never saw an appraiser and they said they didn't need to see the inside and when I requested the apprasial, I was ignored. I was stuck with this loan, my insurance went sky high because it is a manufactured home with a high loan on it, and I am unable to get anyone in this day and times of recession to even give me a decent loan. This loan will never be paid off. Not unless I can send the full$692 in monthly on the 1st and then send a seperate check for about $700 towards the principle every month. I can't do that for one month.

I was sure lied to, but how can you even begin to prove that you questioned this loan and was told it was just your typical loan with a lower interest rate. With the Bankruptcy on top of it, another company will not touch me and the home value has plummetted greatly. I don't see how these people sleep at night. My insurance company said that if I do not keep the insurance on it, they can put there own insurance on it. I paid $692 faithfully every month, but on the 3rd as I told them and they have still refused to sent one bill since the bankruptcy, but the end of year interest paper stated I paid the total amount to interest. Will, I ever pay this off? No, it will continue on and on and as long as values of homes go down I am in a hopeless situation and trying to take care of grandchildren with bad health.

My health has continued to fail since this loan and I see no end in site. Why do I have to carry the full amount of the loan in home insurance which makes it worse? My credit shows that I am paying no mortgage since they do not report or send a bill. I hope someone has the money to take a class action suti against them for the loan practices they use.

Well, the liar sold my loan to Countrywide Bank, and this is fraud on his part. I have heard nothing but bad reports on Countrywide and am not happy with this. He has lied to me from the start, and I trusted him. I hope there is something you can do to him for this betrayal.

Beginning in September, and with their automated system, the incorrect amount was pulled from my checking account leaving the payment in limbo, not being posted anywhere and causing me to be behind one payment on the next statement. After several attempts to find out what happened, we corrected the payment and the late fee was made. I made another payment over the phone with a person and because I used a different checking account, and the person didn't change the routing number, the payment was returned account not found, and so began three months of mess with me finally writing a letter to make someone understand.

I thought this was corrected when I received a letter of apology in January, but now, after receiving 3 statements asking for just one payment, I received a phone call from their out-of-country collection service telling me I am a month behind due to a missed payment in October! I tried to fix it with one phone call. They sent me a letter telling me they set me up with a hardship payment plan and skipped two months worth of payments. Can you just believe that! I wasn't a month behind, I just wanted to pay February! I again wrote a letter! I'll let you know how it goes!

Words can not describe the frustration. This company causes me to lay awake at night! I do not have this with my first mortgage, Wells Fargo!

Our credit has been damaged, fees incurred time and energy put into trying to fix this problem that is not of our making.

So far, in it's infancy, t has caused me to pay higher interest rates, and a minor reduction in available credit.

I am in a financial dilemma due to the fact that I am faced with another mortgage increase in December, 2007! My credit ratings have been adversely affected, and remains a hindrance to my acquisition of a fixed rate loan.

Due to HFC, I have total loss of credit and am stuck in an impossible situation.

I contacted HFC on the 4th of October. I called several times and left messages but no one got back to me. I called back at around 10:30 and I was connected to Mike, the manager. He said it was HFCs policy to close accounts that have not been used in a year. My argument was that the last correspondence I received from HFC was the statement dated August 13, 2007. No where on the statement did it state that my account was in danger of being closed. Also, if this is indeed the case and accounts are closed for inactivity in a year, why was my account still active in August 2007 when I paid off the account in June 2006?

Mike, the manager, ask for my September statement. I told him I never received one he said I must have, along with a notice informing me that my account was closed. He also said it is common practice to close accounts with no activity within a year. I told Mike that it might be common knowledge for someone in his business but for someone who knows nothing about the banking industry how could I have known! During our conversation, Mike made several attempts to try to convenience me to apply for another account over the phone.

In the meantime I have accumulated over $250 in bank charges for bounced checks, missed day of work trying to resolve this situation and experienced extreme embarrassment because of the bounced checks!

Today, October 5, 2007, I was curious to see the status of this account online. I had never activated access to my account until today. I was able to activate and access the account. No where on any of the web pages did it state that my account was closed, the only statement posted was August 2007. One of the pages also stated a current amount due of $129! I paid this account in full over a year ago. I have made copies of all the web pages.

Armando said he would investigate and call me back in a couple of hours which he did not. I called after approx 5 hours and he said he had turned it over to his Manager and for me to hold while he checked, he came back to the phone and said I needed to find out from my bank why it was returned, which I did the next day.

I called Thursday June 21st and spoke with Armando and told him the bank told me the check was returned because of a stale date, which meant May 16th was too late to deposit, and I told him I was getting bank fees for this check and bills that was set to go was going and again I am getting fees for the bank paying them and my account in the negative. ... I never spoke again with Armando. I tried going online to find an e-mail address that I could e-mail the CEO, Customer Service or someone about this, there is no contact other than a 1-800 number which they cannot do anything I was advised by customer service to call the local office. What a scam.

At this point I owe over $100 in bank fees I do have the negative bal down to $1800 my using my own money to put in the business account, now I have to come up with that.

This began when a live check arrived in the mail. It was a real check and at that moment in time we were in need of money. We read every word of the paperwork and did not see the interest rate posted...only the monthly payment which was well within out ability to pay.

The check was deposited and we soon found ourselves paying 28% interest. Every month we paid over two hundred dollars and the total actually went UP.

After a year of paying and seeing NO PROGRESS I asked them to lower the interest rate. Rather than do that they tried to pressure us into a second mortgage to pay off the other debt. They offered a HUGE interest rate for a second mortgage (ten points over what we were paying).

Thank goodness we did not bite.

In 2006, after a number of previous attempts to refinance, HFC had an appraisal done. The estimated value was less than the sum of our 1st and 2nd mortgage loan balances. When I questioned the appraisal, I was told that manufactured houses do not appraise as high as site-built houses. That was the first I'd ever heard of this difference in appraisals. Had I known this in 1999, and had HFC done an appraisal, I would not have obligated myself for more debt than the value of the collateral. And I'm sure HFC would not have extended the credit. I have been trying off and on for months to obtain an address at HFC to which I can send a letter of complaint and request an adjustment in the loan (lower interest rate, reduction in loan balance - something!) but have not located one.

They have posted all of our payments when they felt like it rather than when they were actually made. A false late payment of over 30 days past due was put on our credit and there is nothing we can do. Today Jan. 27th, 2007 11:00 AM I made my house payment three days before it could actually become late and their website would not allow me to post it before the 30th but it still would not be late so I went ahead and made it.

A phone call was made to my house and my husband answered and the person on the phone proceeded to harass my husband asking for personal information and then told him that he needed to change the payment to today or his account would be in collections. My husband was confused since we are not a month behind. He told him we are not late they answered you change your payment to today and everything will be ok my husband responded no it has already been done on line and we don't want to be charged twice . He handed me the phone I told the man on the phone that we had a grace period and it was our right to use it and that their website would not allow me to post it before Monday.

I know he said but you must change the date with me on the phone to today or it will go into collections. At this point I became very angry and told him not to call my house again to threaten me that he had no right. A supervisor I believe called the house immediately after and threatened me with recalling my mortgage because of my attitude. I am fed up with this company -- from the beginning of our loan our statements have shown as if we are always a month late which has never been true.

They are getting 2 checks for each account. One check under the name of Mark F. W and the other check under the name of Maria A. I asked them to please remove any late charges and correct your internal error. I am certain they must get payments from 2 different accounts applied to 1 mortgage payment frequently, and this has never been a problem until recently. So, then they send us a letter on 11/27/06 saying it has been fixed and then we get another letter saying they are investigating it!?! Now we are back to square 1. They are saying we owe about $2000.00 and we don't! They just don't know how to apply the payments and have untrained people handling their money.

It's putting incredible stress on us. We don't owe this money to them. They need to hire people that can add, subtract, and divide. We have never had a problem like this with our previous mortgage company and we don't want it to affect our credit because of THEIR error. I am in the mortgage industry and know how the system works. Their customer service personnel won't let me talk to a supervisor so I have sent them 2 letters now. It's frustrating that these people deal with millions of dollars and can't figure out how to apply payments. I'm tired of contacting them every month.

I don't know where to turn. I can barely make the payments. My bankruptcy payments are taken right out of my paycheck. Every day, I worry that I will lose my home and I can't sleep at night. I thought that filing bankruptcy would help me to keep my home, but HSBC seems determined to take it away from me, no matter how hard I try to meet their demands. I work full-time and take care of my disabled daughter and disabled mother. HSBC is starting to take a toll on my health as well as I suffer from anxiety attacks now.

I was able to refinance through a different company and even though my existing loan is $98,000. HFC states that my payoff is $107,000. They tell me that since I was late in the past, that I have Deferred Interest due of $9,000. I can not get anyone in HFC customer service or the branch office to tell me where this information is listed in my loan. The new mortgage company, the escrow service & my banker tells me that I am being ripped off.

Having to pay $9000.00 in deferred interest that I was unaware of has caused me economic hardship + knowing that they have scammed me has caused me physical and emotional pain.

The negative impact on my credit report will affect my abilifty to obtain competetive loan rates in the future.

They continue to raise my interest and charge outragous penalties.

Also, with this loan, there is a rollback feature, meaning that if you make your payments on time for 3 years, your interest rate drops in the 3rd, 4th, and 5th years. I called in 2004 to have this done and it has not been taken care of. When I called this week they said it had to go to their research department. I feel really in a lose lose situation with this company because I am being overcharged now, not only for insurance, but for my interest rate. Which to me means that my interest paid that I report on my taxes is or should be wrong, because I am being charge the wrong interest rate. I think they should have to compensate me for as much of money they are holding and charging me wrong.

But HSBC now decided even without consulting me increased my monthly mortgage payment from 1373 to over 1600 dollars. They obviously did not want to honor the existing terms and conditions in the note they purchased. They have in effect create new terms and conditions to which I am not a party. I have written them that I am ready to go tocourt on this matter. I will continue to make payments in accordance with what is contained in my mortgage note. I believe what HSBC has done is illegal

At this point I am taking this very seriously. In no way have I played games with this company. I am a retiree and I make it clear to all of my creditors that all of my payments are made on the 1st. What am I doing wrong? I started receiving calls today 2/1/06 at 12:10 pm. Since that time I have gotten calls at 12:38, 12:49, 1:48, 2:44, 3:59, 4:48, 5:11, 5:44 pm. It is now 6:45 pm - last month the last call came in around 8 pm.

The damage is an extra $392 a month will total to an extra $4,704 a year. I do have a family, I provide for.

Once they look at my file they say.....OH your payments are in the research department and we do not now why the payment has not been credited but promise to not call anymore. Then the next day I get bombarded with phone calls from this company starting this all over again. I am not behind on my payments but am concerned about making this months payment. Also when visiting their website the balance as well as the payment amount due etc never match my monthly bill.