HSBC Mortgage Reviews

I was given a loan modification. The interest rate was fair and in the current prevailing market. As of Dec. 1, 2015, they have taken the loan modification away, moved the rate up to 13.75. I still have a first mortgage going into year 15, which I have never failed to pay on promptly. I cannot pay the 13.75 that HSBC demands. They are asking for deed in lieu of foreclosure. My home is also underwater. I am disabled and have nowhere to go. They are calling me on the average of 5 times per day and telling me not to pay my 1st mortgage, but to pay them instead. I desperately need some guidance. I am alone and sob for hours after these calls.

M&I bank held our loan for 1 month, then selling it off the HSBC. Since that time we have had nothing but trouble. From missing payments that were sent and cashed to the latest. HSBC has not filed one credit report since the day they took over our loan. NOT ONE! M&I bank is the last creditor shown for a mortgage. This was in 2008! So in the last 7 years my credit report is devoid of any type of mortgage reporting. When I called to question this, they told me that they "had the option to opt out and they had". Not only do I owe $20,000 more than my home is worth, it is not Freddie or Fannie so I can NOT refinance, no other bank will even touch this loan because it is riddled with unsecured debt and our interest rate is 8.450.

I did a refinance with this bank in 2015. Together with the companies they chose to complete it made it a horrible experience. I was lied to and deceived on numerous occasions. Their employees either don't respond or when pushed transfer you to a different person prolonging the anguish. My loan has been a complete nightmare. PLEASE! PLEASE! PLEASE! Do yourself a favor and do NOT do business with this bank.

Like most folks on here I am not unique. Same job 33 years with the same company. I am in sales and 100% commission. When the economy went sour I pulled money from savings to stay afloat, waiting for it to improve and things to return to normal with my income. Eventually I ran out of savings to stay afloat and fell behind. I offered partial payments to HSBC as a good faith attempt and they would not take them and demanded full arrears. I did send in a couple thousand dollars and they put in a holding account and would not apply it to the mortgage. I kept calling and worked with an adviser to save my home and HSBC continued for 6 months plus to saying they were reviewing my paperwork and would get back to me in two weeks. It never happened and I slipped further into the red.

Have lived in our home for ten years plus and question why we were never allowed for a refinance. After first several years in contract, I became disabled and asked HSBC for modified loan with lowered interest, but denied. My wife lost her job and again I asked for consideration, but was denied. The story goes on and on. Struggling continues. Nov 2015 statement had a home appraisal fee added to our mortgage, then we were notified our contract was being serviced by a new agent. I'm lost in all this and that. We have paid ten years mortgage payments and owe the same we borrowed originally. Where can I seek help or answers?? Thanks.

For the past three months I have been attempting to pay my mortgage online and each site that HSBC Mortgage gives me has a message that "This site is temporary unavailable, please try later." If this is an option available to customers, why is it not being made available? I have to call each time I make a payment, instead of paying online.

They ruined my life!!! I am the sole provider of a family of five. I've been a homeowner for fifteen years and paid two mortgages off with HSBC. My family and I were pre-approved to move to Florida from New York. First I was told I would close by Nov 24th so when my house in New York was sold I was homeless because for weeks I was lied to and told an appraisal was ordered and half the time my loan team was on vacation. So at this point I was homeless for the first time in my life which felt just terrible for my kids and pets... So luckily my sister allowed me to stay with my pets in the garage. Next I was told I was in underwriting with a four day turnaround.

Back in 2009, we decided to refinance our home loan and roll in our second mortgage and some other bills as well. We were told that if we made payments on time for 6 months, we would be eligible for reduction of our percentage which is 10.75%. After thinking about this for two days, we decided to refinance. Since then, it's been a nightmare. When we called near the end of 2010 to see about the reduction in loan percentage, they told us, they were not doing that program anymore or taking in any new loans. So, we are paying $1389.87 a month.

I am with HSBC Mortgage and just found out they are no longer reporting my payments to any of the credit reporting agencies. I called them about it and was told since November 2014 they stopped doing it because of the hard time people fell on in the recession and it was affecting their credit. I asked HSBC Mortgage, "What about the ones who were paying their mortgages, is that fair to us? And why should the good suffer for the bad?" They told me it was also costing the company a lot of money to do the reporting and it was no longer worth it.

I have read at least twenty complaints about HSBC and everybody is saying the same thing. My complaint is like everyone else who has tried to refinance with this company. Our interest rate was 9.25%. We sent in all the necessary paperwork and were denied a hardship loan. This resulted in my filing for bankruptcy. HSBC is not giving me any information or statements from my payments that I am now making to them. I asked for a 2014 interest statement for my taxes in September. The statement was mailed on December 2nd. First HSBC told me they did not have a correct address for me nor a current phone number which is a lie because nothing has changed on my account. I feel that because they are no longer in the US they do not have to follow the laws. Is there anyone out there that can help with our problems? Please let me know ASAP.

When I refinanced my HSBC Mortgage in 2007 before I retired I was told to sign and the Mortgage Protection Insurance would contact me with new policy. The Office Mgr was gone! The New Office Mgr told me the letter of protest from not getting a new policy for Mortgage Protection. HSBC Home Office did not get my letters HAND DELIVERED to my local HSBC OFFICE in Missouri. When I returned the Office was closed permanently July. Asked for Loan Modification every month until November still nothing.

Same thing here. My payments increased dramatically and they won't give me a copy of anything I've asked for. I called and asked them for assistance - maybe a loan modification. They sent me a letter asking for certain documents to be "faxed" to them (fax only? What?), so I did and never heard anything from them except another letter requesting the same documents. I did this three times and still get the same letter in the mail every week. Now they want to foreclose without even talking to me. We need to SUE them!

I truly understand all these dissatisfied customers. I am experiencing the same situations. There were several programs for mortgage companies to participate in that could have help people who were having financial problems but they chose not to. So that lead me to believe they don't want to help anyone. I would like to retire in two years but with $1800.00 mortgage I just don't see it. If anyone thinking about going with this company - bad choice. Very bad choice. I'm 64 years old. I owe more than the house is worth do I feel like I'm renting from them.

They sent me a past due notice over a difference of ten cents... I tried to phone them and was not able to get through... their phone system STINKS. I sent them 10 pennies.

I bought my house through Beneficial over 20 years ago at 65k and had gone through a divorce 5 years ago. The total on my house now is 84k with only 3 late payments total. The divorce agreements states that I had to refinance my home within a year to get my exes name off the property and loan. So here I am 5 years later pissed off after I had just been summoned to court by my ex wife because there is nothing I can do to refinance my home. Ive tried 3 times to refinance and have been turned down every time, even through other companies. When you call HSBC they automatically tell you to try HARP or HUD and they know damn well that they wont accept anyone through HSBC. They just want to get you off their backs.

Ran into financial problems the past two years. HSBC put me on a six month forbearance agreement and told me after six months I would be caught up and then they would redo my loan. After six months I called and guess what? They wouldn't redo my loan because I was 3 more months behind on my mortgage. This has now been a 2-year struggle to try to save my house, they just refuse to help and are now threatening foreclosure. I had the house sold at one time they refused the deal, now I have sold it a second time in a short sale, said they would give me an answer in 30 days, guess what so far it hasn't happened.

In 2011 HSBC signed papers along with myself and HEMAP/PHFA, who were helping me and a few months later HSBC tried billing me an extra 1600.00 on an itemized bill that HSBC signed off on. HEMAP had me send them a copy and the 1600.00 disappeared off my monthly statements. Then Mortgage Services took over but they're still HSBC. The 1600.00 started showing up on my statements again. I tried resolving it again but am still being billed for it and I'm sure it's been adversely affecting my credit rating.

This is an awful company. My original mortgage agency was bought out after 2 years of me paying on time every month and suddenly I was receiving letters from HSBC that they were my new mortgage agency. I didn't mind, until they jumped my mortgage payments and insurance up 200 or more dollars, and I had great credit, then after a couple more years of struggling barely making ends meet my husband got injured and I had lost my job. I couldn't afford the full payment so we were negotiating payments every month and trying to catch up until we realized we needed a little help. They offered a hardship loan during his injury, which we thought was a blessing to help us recover, but it was a nightmare.

I refinance my home with HSBC and I was informed that my interest rate would be 8 percent at this time. My interest rate is 10.99 percent. I have file for hardship several times and denied each time. I owe more than my house is value so, other finance company don't want to deal with me, because of HSBC.. At this point I'm living a nightmare. I can't pay this mortgage along with my other bills and take care of my kids on one income.

I could go on and on about my negative experience with HFC. The most recent was a lack of any assistance when going through a lower income period. Even worse years back the lies, the illegal charges, etc. It was so bad I almost had a nervous breakdown. There was never anything they could do and especially at a time when I would have qualified for another mortgage such as the harp program. They were not a lender that participated in anything but what they offered, which was NOTHING. I guess we took the mortgage...we suffer the consequences.

My home was struck by lightning in 1999 and in 2000 I opened an equity line of credit with HFC in order to finish repairs. I was desperate and should have never agreed to a 12.99% interest rate on a $50,000 line of credit. I pay approx. $6000 (payments $608 per month) a year in interest so at this point had paid approx. $48,000 in interest. I paid on time for 8 years and then in 2010, I lost my job and was unable to find new work. My income was cut by 2/3 and of course my credit was wrecked. I did HFC's appeal for help process and found out they don't really have a process for help. They also lost my loan modification documents which I faxed four times and then realized they were intentionally making it difficult for me to request help. They agreed to reduce payments for a few months but would not consider reducing the interest rates, even though the market rates were 2% or lower.

In 2007, Beneficial (HSBC) took over our Mortgage via a local branch. Our payments were high to start with, but the branch campaigned to us, "Oh just do this for a year and we can reduce your payments then." Well the branch closed and began dealing with the main office. My husband was laid off for 6 months while I footed the bill and when he finally got working again I started having trouble with not receiving my pay for 3 months via my Contract Co was not collecting their money fast enough. So 9 months of only 1 income and house payment of 2600$, we just needed HSBC to be more patient & helpful. They gave us a short term Modification but needed more time to catch up. In 2010 our Bankruptcy was finalized. Then the market crash and it was because of Mortgages such as ours. It's been 5 years and nothing is the same. Our credit is ruined and all we had needed in that moment was time & more understanding.

Last November during the huge snow storm we had damage to a detached garage at our rental property along with gutter and window damage. Our insurance company evaluated the damage and awarded us $23,000.00, check payable to HSBC and us. Since May I have tried to get money to start repairs but have been denied because they want a signed contract, lien waiver and substitute W9. Since we are doing the work ourselves they won't release any money. I put $2,000.00 down on new windows and they refused to reimburse me first because the window company wouldn't sign lien waiver and then because the invoice wasn't dated! OMG.

Well they said get modification through HUD - so went, got all paperwork, and they said didn't qualify. Filed appeal, they said didn't qualify. Before this I tried everything, they kept changing what they call loan specialist. They all had weird names, sounded phony like one was **. I made arrangement for payments to come out my bank, so then they took money when wasn't suppose to. My bank got overdrawn, was a mess, so then changed accounts. So they got mad and accelerated the loan. Been trying to get help, but the lawyers want lots of money (1300 a month) then mandatory fee of 995 a month, plus extra to travel hotels and food, plus any witness all would cost. If I had that kind of money, wouldn't have this problem. I need to find out what my options are, need to see if can do Chapter 7 and still keep my home. If there is ever a lawsuit against them, I would join for sure.

My problem is that a letter of satisfaction was never sent and recorded in the public records as paid. I am in the process of refinancing my condo since April 1, 2015 but cannot complete the transaction without the Letter of Satisfaction. My title company is Action Title and they as well as myself been contacting HSBC for this release. As of this date HSBC/lien release at Mortgage Family has not responded with a status. Anyone I talk to and email all the necessary information tells me my request is in the research dept.

I have trying for over a month to get an updated satisfaction letter. The revise letter should show the recorded dated as Dec 1, 1989 not October 27, 1989. Also the page # should be 299, not 301. I have been discussing this with 5 HSBC staff members, 2 of which were supervisors. I tried calling them up after they promised to take care of this. But they have not returned my tel calls even after I left msgs on their ans. machines to call back. Right now I am very angry because the loan s/b closing on Jun 15. If I cannot close I will be charged an extension fee, plus the interest rates that I have locked in will increase. I am now thinking of taking legal action. Please let me know if HSBC will take care of this problem.

It started out with inflated appraisals for our property. We should have thought twice then. It has been a horrible ride since then. We obtained our loan in 2008 and now we owe an additional $20,000 in other interest and penalties! The interested in our loan is already 3x what the nation is paying. We have been scammed and cannot find a lawyer who can help! I was told we could pay twice a month and lower our interest.. But by paying twice a month they put the first half on hold until you pay the second portion of the payment then they charge $26.00 for late fees, this is even when you pay before the due date!!

This has been the most stressful loan process or financial transaction that I have EVER been thru. Mortgage loan less than 20% with 80% down, 2nd time we'd had a mortgage with HSBC as well as accounts in HK, USA and UK... Loan has been approved and finalized but getting in contact with ONE OF THREE people on "our team" was impossible. Voice mail and unanswered emails. No accountability or care was ever displayed...No one ever at desk or in office.

I had filed bankruptcy in 2007, but I didn't add the mortgage, but somehow HSBC included it under the bankruptcy. Now I can't refinance under a lower rate - I'm stuck in an 8.5% rate. Tried the Harp under Quicken but was turned down twice because what HSBC has done. The bankruptcy was a 7. If I knew what they did I would've included them and erased this debt. No one will touch the account.

I have been selling Real Estate full time in Rochester NY for 33 years. I have sold millions and millions worth of houses (mortgages). I have never had as bad experience as with this HSBC deal. Buyer is very well qualified. Excellent credit and income putting 20% down conventional and the processors have conditioned him to death with verifications and paperwork. It is more than one month past mortgage contract due by date. Still nothing. Very poor communication. Probably because underwriting is not done locally but in India. I will never accept an offer on one of my properties with an HSBC mortgage contingency. Both Buyer, Seller and Attorney's paralegals are all angry. Talk about word of mouth.

I like many others have been cheated by HSBC. I will not go into all the details here about their criminal like activity, but they illegally foreclosed on our home. I lost my job in 2010 and asked for a loan modification twice and was refused. I asked for a quick sale and was refused. I sent what I was able to afford on the monthly installment and it was returned. I contacted a company that instructed me to have HSBC show proof of claim. They said that in many cases the loan and the deed are separated in the transfer from one bank to another and this is a federal violation. M&I Bank was the originator of the loan.

In 2003 we refinanced wth HSBC. We refinanced again in 2010. HSBC sold our mortgage to PHH Corp. in 2014. We are currently trying to get a home equity loan through our bank, SunTrust. Everything is done expect for our lien release from 2003. Apparently HSBC never filed our lien release with the Anne Arundel County. SunTrust contacted PHH requesting a copy of the release, but they did not have it. They said to contact HSBC. SunTrust contacted them weeks ago and no response. Our loan is on hold until we are cleared of this lien.

We have had a 1st and 2nd mortgage with HFC since 2007. At that time any existing small loans or other mortgages were rolled into the new one with HFC (would show as paid off). Our new mortgage process enrolled us in the "on-time payment to lower interest" plan (they neglected to even start it until 2012). In 2010 we did a Chapter 13, (which is the one that pays everything off by us making a lump dollar payment to the court trustee), but the mortgages were not included... we did a direct pay to HFC for both. We paid off the HF line of credit during this whole process and because of the way the HFC/HB paperwork was filed, they got paid by the bankruptcy court too! So they actually got paid twice!! And you say "illegal and crooks"?? In Sept 2015, we became debt free except for the house. Intending to refinance, we completely replaced the roof... no problem with financing.

I am at my wits end. My husband had to retired, my mother is terminally ill, I've asked and asked for help and what they provided is: Principal reduction where I still owed the same amount, pay the same amount 2300 a month and now I have a bill with the IRS of almost 20,000. After submitting about 20 packages and 100 of pieces of information I was served with a foreclosure notification. I have not asked for anything else except help in reducing the monthly amount, if they increase the loan term, and reduce the interest by just a few points I will be fine. Unfortunately this behavior is allowed and encouraged by our own system, they make more money on the foreclosure than if they help us.

My husband and I received a notice from HSBC that we under paid our property taxes last year and owe an additional $1300. I went to the tax office and our taxes have been frozen for the last two years and will go down this year because my husband is 65. Now I have to call them, and every time I call I get someone who has a hard time understanding me. Totally frustrated!!!

I recently fell behind on my mortgage due to circumstances beyond my control. At the time I was only two months behind on my mortgages. I decided to at least send them the monthly mortgage to avoid being behind any more but they refused to accept my payment unless they were the full amount that was owed (the missed payments). I decided to accept what I thought was help to re-modify my mortgage.

I have been paying on this mortgage for 13 years and have decided to switch to quicken loans. In the process I found out HFC has been charging me additional interest. My payment is due the 20th of the month. I was never late, never missed a payment. The man told me that they charge interest from the 20th till the date they receive a payment which is interest on interest. How do they get away with this? I need something done about this I need my money returned. Is there a class action suit against HFC somewhere that I can join?

Several years ago I had a small video production company, I traveled extensively around the world filming hunting and fishing videos for major sponsors. I had a platinum American Express, Diner's Club and several Visas and Mastercards. I used these cards extensively to the tune of several thousand dollars a month. One day I received a call from HSBC, one of my card companies. They told me I had qualified for a signature loan of $15,000. No collateral and it could be in my checking account tomorrow. I agreed.

I too had difficulties making payments a while back. Tried to get modification, denied!! No reason given. Luckily we were able to catch up and get current with no help from HSBC, they added payments that weren't correct. Now I want to pay off my loan and I now have deferred interest added to it. I always paid full payments and still do not partial payments! What the hell is deferred interest!! I think everyone who has loans with HSBC should have a class action law suit against them for unfair loan practices!!!!

This bank refused to work with us. When the economy crashed back in 2009-2010 we ran into financial problems like the rest of the country, losing our jobs because of companies going overseas and were late on a couple payments. When we were finally able to get caught up we sent a check in and the bank returned it and put us into foreclosure. We were late only 3x and never did we NOT pay. It was a NIGHTMARE to say the least....

I have a mortgage HSBC. I told them I wasn't working so I applied for modification but they denied me all because they wanted me to pay 900.00 dollars but I didn't have the money. So now I'm behind of my mortgage cause I explain everything that I was out of work. I got hurt so I didn't have any money coming in. I'm really worried I might lose my house. I'm now back at work.

We purchased our home in 1999 in Vine Grove KY. My wife & I are both veterans. HSBC purchased our note in 2001 & arbitrarily change our mortgage rate from fixed to adjustable without our knowledge. After long fight we walked away in 2010, after paying over $140,000.

My husband's late wife (deceased 2002) took out the mortgage on our house through HFC at an extremely high rate as was normal at the time. When she first passed away HFC gave him a hard time with administration letters because in NY a raised seal is how the legal document is stamped as opposed to other states that have stick on golden seals or inked seals. They refused to talk to him most times and when they did, always refused to work with him. Most recently (long after HSBC took them over) we were told that we cannot refinance since HSBC closed HFCs mortgage department. The mortgage is still in her name even though she is deceased 12 years, as we have been told, it is illegal to change the name on a mortgage even with letter of administration and my husband being her widowed spouse. Is this correct?

I called them today to see about reducing the mortgage payment they gave as I had a reduction in income. Was told that because we added a past due principal balance to our mortgage they could not help. Now they are saying we need to come up with $3883.48 to afford loss mitigation. What can be done? I want to keep my home but this mortgage company will not work with me. Anyone know what I can do?

I have had a good dealing with this company. I pay online weekly and am way ahead of the game. But when I ask for one month of relief for the holidays, they told me "to let it go into default, get reported to credit bureau and then we can help you".

A couple of things have happened with HFC over the last year. I have been trying to modify my loan with them for almost a year now. Their attitude is "we will not help you. Go find someone that will.” Also, in June of this past year, my wife and I bought a used vehicle and contacted our credit union for a loan. When the credit union rep called me back, she said that it looks like we have not made a house payment at all this year. I pulled up our account online and printed it out to show our credit union that we were current on our mortgage. When they (my credit union) contacted HFC, they were told that they are behind in updating payment information for their customers. We also received a letter from them stating that we owed about $10,000 in back taxes. When I went to our county treasurer’s website and typed in the property ID number from HFC's letter, it was not even our property. I contacted them and was told they would have to investigate it, which would take about 4-6 weeks. Totally terrible company.

I opened an account with HSBC back in 2004 and owe more than the original loan. What can I do about it? I feel this to be a total farce taking advantage of the American public thinking they're helping you when they are making millions on our money that we are struggling to pay. Anyway I've thought our government should take over and make them A Fire Company instead of letting them rip off the American public. Someone needs to stop what they are doing and forcing people into bankruptcy.

After a making a mistake on my end for October Payment, I thought it was taken care of, only to find out that they have now told me I am two months behind on my payment. I have never been more than 26 days late. I called and they said I had not paid October which I had. I told them I was thinking about talking to an attorney and they immediately told me they would no longer talk to me about my account if I were to go this route. OHHHH, that was a surprise!!! My account... So I asked for a copy of all my payments starting in January to date but I won't get those until January of 2015. So, I am at my wits end. I am going to pull money from my 401K, pay off small credit cards, get my debt to ratio down and try to refine and get HFCBeneficial out of my life for good.

I call HSBC to see what I needed to get my loan current. I was told after an hour on the phone that 3400 would bring my mortgage current. I paid that then paid September's payment. They sent it back saying we were in default. Sent us foreclosure papers in October. We got a lawyer and HSBC lawyers won't talk to her. It has been over a year now and nothing done. My Husband is Active duty in the military. He has been since all of this has been going on. He is a 30 veteran. They would not talk to us when this happened. We tried several times to talk to a rep to see what we had to pay. Now they are sending me info saying they are going to foreclose again. Already there!

We had damage to the house in November 2013. Damages were repaired and because of a bankruptcy (that they forced us to do), they (HSBC) have to approve every move that happened concerning the work done on the house. When the work was finalized, they requested that our contractor sign a waiver, which had already been done. Then they requested that The contractor actually call them to tell them that the work was done. Then they would release the check to me without the contractors name on the check. Then they asked to have a final inspection report. I had to inform them that the report had been filed, by their inspector. After many lies, they sent the check to the chapter 13 trustee, which they should not have done. (According to my Lawyer.) The check then took over a month to be sent back to them (HSBC).

Presently, I have a second mortgage with HSBC. Several times I have called to refinance this mortgage. It is not a large amount; however, the loan is one that gets the interest upfront so the principal rarely seems to move. Approximately 12.5% of the amount paid goes on the principal. My mortgage is underwater and getting it refinanced difficult. I pay every month and can't get a break. It's not fair that when I refinanced the total mortgage, the mortgage expert!!! told me that the mortgage would not refinance unless I consolidated. Biggest mistake in the world. It has had devastating results. I can't be the only one in this leaky boat. I am a taxpayer. When will I get help from my government?

We were paying our payment every month, paying the same amount. They send us 4 checks back to us. I call them, the guy was rude and told me that the amount was wrong, I told him that the same amount we have been sending. We send in $4,500 and thought everything was o.k. They added all these fees, we were back sending payment, they took our payment and use is for the fees, added late fees, saying we weren't paying our mortgage. We send them $3,300. They still added fees, later on when I call them, they told me our payment was the same that was on the 4 checks they send back. If anyone is thinking about a mortgage with this company, don't do it, run, run fast.

I have been trying to get a modification from HSBC for a year and have been denied because of income, and just recently because my hardship don't meet their requirements. Our income has changed drastically. We are upside down by $150,00 or more. I am not current on my mortgage and do not want to lose my home. What can I do, they are the worst and no one wants to work with them on helping me get a modification.

I have been fighting with HSBC for about 3yrs to get my credit bureaus to report correctly. Last year for about 9 months they reported about 70% accurate information on my account and as of December 2013 stopped reporting my credit as well as everyone else that has a mortgage with them. The excuse was they were upgrading their computers. This lasted through August 2014. Then I noticed the trade line for HSBC had been removed from all reporting agencies. Have complained and got nowhere with them and today received letter stating that they are not reporting because of FACTA fair credit reporting act. THEY HAVE WRECKED MY CREDIT AND I CANT GET REFINANCED BECAUSE NOW MY 10YRS OF LOAN HISTORY IS GONE. Have not been late for over 3yrs on my mortgage. It is horrible what they have done to me. PLEASE HELP.

How can this be happening? They are cheating everybody. They will not modify anyone's loan. This company is a rip off. The people at this company is so rude and working for con artists. They would get more money and recommendations if they would help people with their loans instead of ripping us off. All I can say is Karma is a ** and you will get yours back.

My loan is close to being paid off. I received a bill increase of $550 per month. My loan is a fixed rate. I have been calling since 17 September 2014 trying to get this corrected. I receive at least four calls a day, which I don't answer. I have asked for the number to the legal department, but always get a number where I have to go through the entire story again and am assured it will be corrected within 10 days. It is now over 30 days and nothing has been corrected. Who can I contact to make these people do their jobs and quit giving me the run around?

I have been having a rocky time with payments over the past couple of years. I need 3 operations and was out of work for a long time, but I paid my mortgage but it cost me my saving since they would not work with us on the payment. After returning to working I now have taken a $500 a week pay cut and I cannot pay all the bills in the home anymore. HSBC has only offered me plans to catch up where we are behind that required double payments! If I cannot make regular payments how could we make double? They would deny any modification we requested! now they want $4000 in payments and say the only thing they will work with us on is a short sale! We don't know what to do! The house needs a lot of work and we are 50 years old. Should we file bankruptcy and try to get a new start? I don't know what to do or who to talk to! I need to find a way to keep 7 people from becoming homeless! Can anyone help or advise?

Also reported them to CFPB but they simply reply:

I got a equity line of credit from HSBC over 9 years ago and started with a balance of $37000.00 and 9 yrs later I still owe $37000.00. Asked to change from the line of credit, refused since I did not live in the home. Every time I called to get the payment owed for the month, got conflicting information causing an additional call to straighten out the error, never corrected properly. I am finally fed up after the last 2 months of calling and trying to fix the last mess of charging my account double payments and refusing to apply the extra payments to the principal because once again they claim I was behind in payments and still I have seen no documents despite asking for them to substantiate their claim. I feel forced to accept what they claim to be my payoff to get rid of this nightmare. If there is some sort of suit out there associated with this type of deceptive practice I would like to be involved. I will also continue to pursue this issue.

Dealing with this bank HSBC is a nightmare that you can't wake up from. It took our insurance ANPAC 4 weeks for assessed and pay for the damages. The check was paid with HSBC name on it. They put it on the "escrow" account and kept asking for receipts and contracts and each representative gave a different suggestions, requests and different answers. 4 weeks later, they still did not pay us so we could pay the contractors. We do not recommend getting mortgage loan with this bank. They are so unprofessional and horrible. Horrible.

HSBC has been obstructive, misguiding, negligent, and down right uncooperative in my attempts to: Pay Off, Close, & obtain a Release of Lien document. Each step of their process that you complete, there is misinformation provided to the consumer. You are constantly advised to "call back in a few days" to verify a step was completed. Then when you call back, you find it has not been done. The representative that you speak with that day, will ask for more of the same information be faxed to them. Then you are advised to expect your fax to take 15 days to be entered into their system. At that point, they want you to call back and confirm, then start the process from that day, which will be a minimum of 30 days. It's a vicious cycle.

In 2011 I requested a loan modification through them. For over a year I had been sending requested documents. I had even contacted four different companies that specialize in loan modifications as soon as they found out I was dealing with HSBC Beneficial. They said they could not help me because HSBC would not work with them. I got notice from HSBC that they were foreclosing on my house. I contacted a lawyer and ended up filing for chapter 7 bankruptcy during the proceedings. The loan was turned over to Caliber home loans which I understand is associated with Beneficial. So now my house is going up for sheriff's sale.

I too have had a hard time getting anywhere with these stupid people, I am really disgusted that MY money that was paid for my home was used in laundering drugs and terrorism. I have tried to modify my loan only to be told my 2 second practice payment wasn't received and that that I STOPPED PAYMENT on it, when that was a lie. I even had MY personal BANK send them a letter confirming I did not, it didn't matter to them. I hurried to my bank and withdrew the money and Western-Unioned it to them. I was still denied the modification, but was told my account was brought current and all is good. So, I paid them almost $5000.00 in 2 months to catch up everything and $500.00 was applied to my principal. Then I get a statement with all of these bogus charges on it and when I called to find out what they were, they were for returned checks that had bounced (had not written a check and had no return payments) from 2006 and 2009...Really? Just now waiting to collect this bogus money in 2014?

My wife and I applied for a HELOC at HSBC. We have been banking at HSBC for almost 10 years and were told the HELOC process would take about 30-45 days. We are now approaching 120 days and about to give up on the process. We have put in countless hours trying to complete the loan, but to no avail. Last week, we were told by the mortgage consultant (Jason **) that all we needed to do was have a certain amount of assets in the account to move forward and close on the loan. We transferred assets into the account and then we heard that we need a certificate of occupancy (C.O.) from the city in order to close the HELOC. This can take up to 6 months to obtain. We never heard about a C.O. throughout the entire process. It only came up at day 120 once they had additional assets at their bank.

HSBC Mortgage Services has not reported or updated my credit report at all 3 bureaus since Dec 2013. I sent them a letter in July 2014, asking that my account be updated. Nothing back. I sent a second letter with the same request in August 2014, now mentioning my account is reported as "closed" with Equifax (probably because it hasn't been updated for so long). HSBC responded this time. Their reason my account hasn't been updated since 12/1/13 - "HSBC Mortgage Services has been suspended from reporting to credit agencies."

I am another one whose interest rate is well over 7.5% (it fluctuates every 6 months, up and up) and with any other loan I could get HARP help, but not with HSBC loans. They refuse to work with their customers and will not, under any circumstances, refinance or modify a loan. I just want a fixed rate! I wish they would get investigated, it is clear this company is corrupt - more corrupt than your average huge mega company.

I have had my mortgage with them for 9 years. They have not applied my payments properly. For the first few months of my mortgage I received 56 was so towards my principal. Then for nearly two years my total payment was applied to the interest. This company has unethical business practices. If you are an attorney that would handle a class action lawsuit like this please contact me.

This is the most awful company as mortgage loaners that I have ever known of. My friend has had a loan with them since 1992, never missed a payment, been charged hazard ins and already had it then to top it off they added late fees on their own. Help.

During the final steps of trying to re-finance through another lender, HSBC erroneously reported a late payment causing the re-finance to fall through. I was going through treatments for breast cancer and by the time I found out what had happened, I was a week late in making the next payment (thinking the re-finance had gone through and paid the loan off). Now my credit was ruined to the point where I could not refinance. I then asked for a modification because I could only return to work part-time and my husband was working and renting in a rural area 3 hours away to try to make ends meet.

If I could rate no stars I would! We have done business with this company since 2008. Their service is horrible! They made it impossible to get a modified loan! But, this is the last straw! We requested a payoff amount in writing! We received a letter from them with the payoff amount, and mailed overnight with signature request to the address on their response letter! When I called to check on them receiving the check, I was told I mailed it to the wrong address! They said I should have mailed the payoff to the address on the second page. There was no second page! I sent the check to the address on the letter that was in Florida and today they tell me it should have gone to an Illinois address that they gave me on the phone today. Now I have to get the original check cancelled! If they don't receive a payoff check by 7/25/14, they will add another chunk of money to the payoff! I have never dealt with a company as horrible as this in my 61 years of life! They are hard to deal with and hard to get away from!

In 2000 I was placed on disability after reached the age of 67. I was informed by HFC that the disability inc. ended at age 65. I ask for a copy of the inc. on 4 different phone calls and e-mails & faxes; did not receive any response at any time. I told them that I was still disable and they had paid themselves 48000 of my 20000 dollar loan, of which they had only paid 6000 on the loan and was wanting me to pay 14000. I said no, that they was not ripping me off.

Well in October 2013 HFC file foreclosure ppw on our home. This after many times trying to get them to do a loan remod and then to be told no you have passed deadline etc., etc. Well I hired a lawyer. He stopped the foreclosure by filing bankruptcy ppw. I was then told by judge to start making the normal payments not the past dues. HFC cashed every check. I have also been writing them letters trying to get details on how they came up with all the strange amounts on my statements. Now take in mind that After October 2013 I never ever received any statements from them. I would mail in my payment with a copy of the coupon.

Let me start by saying I have NO idea how this company is allowed to do business in this country! We opened a mortgage loan with these idiots in 2005. We were told our real estate taxes were included in the payment amount which was way too high as we later determined we had an inflated appraisal. When we found out they were not included, I tried endlessly to get them to modify the loan. We were told they couldn't because they shut down all their local branches (as if that's not suspicious in itself).

I have had all the same things happen to us, as I see written by other consumers like me, whom are getting tremendously ripped off. There needs to be a class action settlement against this horrible "lender"!!!!! Where do we find help! These people have aggravated me so much, I am beside myself!! I do not know what to do.

In a panic, we took out a $30,000 loan when my job and graduate school status (age discrimination) fell through. We had sold our home in California and bought our home with cash but we also had a daughter in college. Regardless of evidence and paying in person, they always claimed we had not paid mortgage or taxes although we give them proof and have proof from USPS or FedEx for overnight service, etc.

In 2009 I fell deathly ill. I had a Tumor and it was removed. I put in a claim since I bought The Out Of Work Insurance through HFC. I also was harassed everyday with several calls demanding payment. This was while I was and should have been Healing. It was not until after I went back to work, the insurance only covered one month. Then my sister lost her job. She put in a claim and it was denied. We did get a lawyer and we did go to court but the wrong party showed it was not HFC, it was Caliber. The rep from Caliber said that she did not work for HFC, so how was this a transfer and not a sale of the loan, and how could HFC sell the loan when we were to go to court? Now Caliber wants almost 1500.00 as a Modification amount. What more can I do to save My Home of 30 years??

We have had nothing but problems with this company. They paid our real estate taxes without our knowledge, then showed the amount as an advanced balance on our statement. When we were experiencing financial problems, they would do nothing to help us. They would not redo our loan at a lower interest rate nor would they look at our financial statement to modify our loan. Now they have sold our loan and claim that there is a cease and desist order on our account and will not talk to us until we sending them a letter removing the order that we didn't even put on the account. They are the worst mortgage company to deal with on anything.

I just need to know how or who can help me get out from them? I have had 3 modification done and my interest rate is still 7.5 % - been with them for 9 years. Fallen behind again and have 5 kids. Cannot afford to lose my place.

HFC/HSBC mortgage harassed me for 4 years about mortgage payments that they claim were not paid but I have proof of every single payment made for 48 months from my bank. Yes cancelled checks. This company should be held responsible for deliberately scamming consumers by misapplying funds on purpose to create late fees, reporting negative payments on credit reports, increasing mortgage payments without written notice, not responding to written inquiries, falsifying mortgage statements and other terrible instances I have experienced with them. Not to mention the poor customer service.

They have all the required forms and papers and I cleared their inspection. They have the insurance check since may 6, yet they refuse to pay the contractor. They want the contractor to sign a lien waiver before he is paid. The contractor has refuse this. What should I do next?

I'm in danger of losing my handicapped accessible and usable home due to death, illness, loss of job. I can't make a mortgage payment of $900.55 and insurance, and utilities on my disability. My Mother passed away eliminating her income. I had been using our combined funds to pay for her care and the mortgage. I'm under 13 bankruptcy, but still being threatened with foreclosure. I have been denied a reverse mortgage as my bankruptcy and the owed mortgage is greater than the house is financially worth. I don't know how to raise $98,081.54 to pay off the mortgage and more to pay off the bankruptcy. If you know how to help, please do. Please understand I can't pay an attorney as I have little left at the end of the month. I'm paid on the 4th Wednesday of the month.

I refinanced my home in 2007 when I had some credit problems at a whopping 11.5% interest. I was hoping to fix my credit and refinance in the future. The economy went down and now I am stuck with paying 11.5% interest on a house that I owe $97,000 for and it is worth $61,000. I am not in hardship so they won't do a loan modification, not even a temporary one. I can't get it refinanced by anyone since property is under water. They did a couple of temporary modifications for me a few years ago, but I see that amount has been added on to the end of the mortgage, so that did absolutely no good. How are they able to keep screwing their clients? Something needs to be done.

We have been honest in pay our mortgage debts, but due to HFC/HSBC unethical business practices precludes us to meet our debts obligation. We have exhausted our life savings, 401K and our children's college funds for the past 7 years to do the right thing, even after a successful temporary loans modification, even during loan mod HFC still reporting negative to three credits agency. Also failed to note our payment arrangement thereby keep our credit scores in the low 500, to keep us from seeking other avenue of refinancing with other financial institution for low mortgage rates. As evidence HFC were still reporting negative while we in litigation, and now switch tactics by transferring our mortgage to Calibers to escape possible legal action from this home owner for violating the FDCPA.

My mother and father both thought they had this insurance. Their understanding that the pay on death insurance expired at age 75. Well, my mother died at age 74, in 2007, so we sent all that info to HFC. I spoke with them over the phone and one representative claimed the policy expired in 2001. Then a second call got the response that the policy expired in 2005. Well, we then got paperwork back from HFC it that stated the insurance expired February 2006. BUT both of my parents believed the insurance was good until age 75, which is the Missouri maximum age for this insurance. I know we were scammed but there is no way to prove it. Apparently, my parents were paying this but had no paperwork for it.

HSBC continues to stall and give us the runaround. I have sent them three separate letters for documentation and proof and have not received anything. They are stating we have not made a payment since 2009!! But have yet to send any documents regarding our loan. Other issues seem to keep piling up with them and it's a never ending story. We are now facing chapter 7 and will lose our home of 20 years because of this company. Considering a lawsuit now against them yet, do not have money for a lawyer. We don't know where to begin or how to go about this process before they put us into foreclosure and we are forced to move.

I've had a mortgage with HSBC since early 2008. The payment history has been rocky over the years due to a number of personal factors. However whenever the payments fell behind, I worked with them by tightening the belt and making higher or additional payments to catch up. I finally qualify for a VA refinance since I now have over a year of on time payments. I've been approved by one, possibly two mortgage companies. In an effort to keep their cash cow (me), HSBC now claims that I owe about 30K in "Deferred Interest" that has to be paid in addition to the principal payoff. They claim that on four occasions they "assisted" me by moving payments to the back of the loan.

How do I contact you? The same thing happened to me. In 2006, I applied for a home equity line of credit and was told I was getting a low introductory rate (I believe it was for three months) and that I could lock in a fixed rate at anytime. After the initial period, the rate went up to 6.75% and my monthly payment was doubled. I was then told that I must have misunderstood, as locking in a fixed rate was not an option.

I was also told that our loan would able allowed a refi after three months because the payment was higher than we could afford for long term and when I called was told I was (cannot think of the word) too much debt. The only thing we had was the mortgage. I requested mods and was given a few but when it started we were 1 month behind. Then they refused a permanent mod. They do not do those although I was told on the second trial that it was for a permanent mod. Ha ha. Shame on me for believing them my one month behind after the mod turned into to almost six months behind because the amount it was reduced was all due after the trial period.

In August of 2013. After 5 years with our Mortgage Lender HSBC Mortgage Corp, I inquired about a settlement on my 2 Helocs. We provided all the documentation required. Now it's been 5 months and they have done absolutely nothing. Someone in the government need to look into this matter. HSBC MORTGAGE are not cooperating. They have totally ignore my request for an settlement. I also requested copies of my notes in regard to my 2 Helocs 5 months ago and I keep getting the runaround. I place numerous calls to HSBC and all they do is tell me they are looking into the matter. They should not be allow to treat consumers this way. I want to blow the whistle on HSBC. Legislation should impose criminal penalties on residential mortgage lenders & servicers who intentionally engage in fraudulent or deceptive conduct.

I have been dealing with HSBC? Beneficial since July of 2013. This Bank or so called Bank is a nightmare that I can't seem to wake up from. It all started when they bought my mortgage from Beneficial and changed over to another computer system, or so this what I have been told. The letters that are sent to me are from Brandon, Florida. However, they have another branch in Chicago. When I call in my mortgage payments I am put on hold for several minutes (15-20) to be exact then I get a person to whom I have to repeat the same story over and over with no one knowing what is going on.

I too have been a victim of HSBC/HFC. I have paid over $30,000 on a $17,000 loan secured by my home and the maturity date is fast approaching. I may still owe $10,000 on this loan that I have paid over $30,000 on. How can that be legal? I would have had better luck with a loan shark... and I say may still owe because everyone you talk to tells me something different or doesn't know anything at all. I know I should not have signed something. I didn't understand 10 yrs ago but they explain it to you in such a way you believe them. I feel lost and hopeless and I can't understand how they continue to get away with this.

HSBC also inflated my mortgage by telling me "you had to have three things to make you better" and they kept adding little credit card bills on my mortgage and also they did not escrowed the property tax and the insurance correctly and want more money the following year for me so the mortgage changed again and then I can no longer refinance with them because I'm underwater and no one in this country will help us. Please somebody in this country help us get rid of HSBC 9.4% rate. $250 out of $1475 go to principal of the loan. What a joke help help help.

From the time we obtained the mortgage, I knew something was a little funny, but hindsight is 20/20. I wasn't supposed to even be on the loan, just my husband. After waiting 30 minutes for the appropriate papers to arrive at the signing we discovered my name was indeed on the loan application as a co-borrower. I only discovered that after the attorney excused himself from the room to check on another document that didn't seem to arrive with the others. Not wanting to delay this process any longer, I signed. What a nightmare it has been ever since!

My family and I suffered a house fire and lost everything. Our ins paid 169,000.00 dollars went into HSBC escrow and HSBC have yet to finish repairs to my house under contract... We've been fighting them since 2008, been through lawyers that wasted time, now I filed small claims but I could only sue for 6,000 dollars and HSBC owes us over a hundred thousand dollars. Our contractor BOB ** is involved as well... My house is just sitting there rotting away... Please help. We feel in due time HSBC is going to keep our moneys and our house! Without consequences. We have reached out to HSBC on several occasions and at one time a title company called them and they had sold our loan to 5 different banks. It's been brutal fight but I won't stop fighting with God's help!

I have been battling HSBC for the last 3 years on our mortgage. But every month it was the same story, please resubmit your paper work we need more info, but I never received any help. My husband and I tried everything we could to resolve this issue to no avail. I'm at a loss as what to do next. I want to keep my house but HSBC has no desire to help. Their customer service is horrible, the fact that this bank is not even in the United States makes things worse, there is no way to speak to someone face to face. This has been an enormous nightmare, I know the company has been sued so many times, and I just want this to end. The perfect solution would be to redo the mortgage at the current value of my home, not the over inflated value HSBC wants. This is just crazy!

Our loan at Ameriquest was sold to Household Finance in 2000. The first year they sent us a check for over $900 with an explanation that our escrow acct. had a surplus. I called them twice to confirm and was told it was a surplus. I also called my town tax collector and was told that my property taxes were paid in full by Household Finance. We cashed and spent the check, only to receive an updated escrow analysis showing a shortage of over $900. It was added to our payment and paid back over the next 12 months. For the last 7 years in a row they have miscalculated our escrow. This March our monthly mortgage payment will increase by $327.12 a month. We are afraid we won't be able to make our payments with that big an increase. When I called HSBC, they said they cannot refinance or restructure the loan because they no longer loan money. And I am stuck with a 9.7 % interest rate.

Our loan was bought by HSBC. We had no desire ever to see them in our lives. We had applied with them many years before and had had a terrible experience. It was downhill from the get go. Never had the same person twice to speak to and when we did get hold of someone they always had to get back to us with information. We applied for a modification was granted it after several months of sending documentation back and forth. Time would lag just enough that pay check stubs had to be resent and some even got lost.

HSBC ended up being my mortgage company when my loan was sold to them about 10 years ago. I contacted them about a year ago about refinancing my home at a lower percentage rate. They began the process and approved me for the loan, but then required me to pay them $500.00 in order to lock in the interest rate until closing. I was hesitant, but the loan officer assured me that I would get the loan refinancing. Well... that did not happen. The loan went through the entire process and when it came down to the underwriting process, they would not continue because my home was a manufactured home and then they decided that they would not finance manufactured housing. Hello... They have had it financed for 10 years now!! Then they would not refund me the $500.00 they took from me to lock in the interest rate!! Basically, they wasted my time, efforts and stole money from me. They knew the type of home I had when they began the refinancing process!!! RIP OFF... STAY AWAY!!!!

I, too, signed my new mortgage papers in 2006 with HSBC and was told that it was a fixed mortgage... However, I later discovered that it was an ARM mortgage. I've since tried to refinance with them to only be told they don't do any refinance loans. My mortgage is currently sitting at a lovely 8.5% interest rate.. 3 months after we purchased the home, my husband left and here I'm struggling to try and keep my home without any hopes of lowering this outrageous interest rate. I don't qualify for the HARP Program since the loan is not secured by Freddie Mac or Fannie Mae. What about those of us who have no chance of getting away from this company that is very greedy and won't allow those of us who are struggling any hope for the future? Why wouldn't the government step in and also help those of us stuck in this very sad situation??

We have been with HSBC for several years. We refinanced with them at a higher rate to pay off debt and renovate, we were told we would be able to refinance at a lower rate after two years. The market crashed and HSBC decided they would no longer refinance. Because of the market crash, we owe more than our home is worth and can not find anyone to refinance with. HSBC will not get on board with the HARP program or any other program because they are greedy. I recently lost my job but because we refinanced in my husband's name, which HSBC recommended, the company will not budge and continue to tell us that we can afford the payment. They are heartless. They train their employees to be rude as well. I have actually had a customer service representative yell at me over the phone when I called to ask for help with getting a rate reduction. I have never been treated so poorly by a customer service representative in my life. As you can see by other reviews this is NOT a good company!

In 2008 we had fallen behind on our bills, because of medical misdiagnoses my wife could not work for 2 yrs. That's when we received a flyer in the mail stating we were pre-approved for $5000. I went into the local office and the manager and his understudy convinced me to refi with them would be the best thing as our current mortgage was about to turn into an ARM. Reluctantly we went ahead, so they submitted our app. to the underwriters. Still wary it took us a couple weeks to decide. Meanwhile the manager called everyday, some days 2-3 times trying to hurry us in to sign the papers before it was too late, maybe the underwriters would not pass a second time.

I bought a home in 2003, had a mortgage with HSBC. 30 years fixed 7.50% int. The mortgage amount $185000, monthly payment was $1374 without tax, and ins. In about 2008 my home ins. lapsed. They went ahead, bought ins. in the amount of $1500 per year to cover the home. I guess it's the policy. So the $1500 was divided in to 12 mos., add to my payment amount. Then I had a hard time to keep up the monthly payment. Here came the Sheriff sale letter. Then they demand the payment over Western Union in the amount of $5000 to stop Sheriff sale. So I gave them $5000 but that did not stop them from foreclosure my home. I did that for almost a year - Western Union, fees, ins, and mortgage so it was too much to handled.

I had a slab leak on which the insurance company paid me $28000.00 with HSBC name on it. I had to endorse it to them and then get W9/Releases and do not sue releases for four contractors before they would send me any money. They said first $10,000. You cannot pick it up "no real banks here". Anyway that said if I needed additional funds, I can send them a request (now four plus weeks) and what you think - Denied after they said they would. Ask to talk to supervisor and you get another low level person. Asked to send me a notification on what was said - "NO WAY WE DO NOT DO THAT." How do Mortgage company get away with that? Nov. 3 slab leak, Dec. 23 Now. They have no pecking order and could care less about anything you say. If you upload docs to them they say three day turnaround, if faxed one to three weeks. Then get this once a check is approved, they get it, send it on to another division then back to them and they send it out. How long does that take? 7 to 10 days. If you want it sooner, then pay up with a prepaid FedEx box.

That is all they are. When I refinanced with HFC, I was promised a refi after 6 months. They even borrowed me the money to make those 6 payments. The jagoff that wrote the loan showed me the new loan paperwork. There was no way I could afford the payment to begin with but I was a trusting person at that time. Called when it was time to do the refi and was laughed at. Missed a payment and then I received a loan modification for almost 2 years. My payment went from $2500 to $1350 each month. The only paperwork I received basically said what my new payment was. Nothing else. When the mod was over, I was told all the money that wasn't paid was due immediately, $24000.

I'm in the same boat as the rest of HSBC mortgage holders. My home is and was way over valued at the time I got a loan and not I owe $190,000 on a home worth 80 to 90 thousand dollars. On top of this, they can garnish my wages if I default. I am getting a lawyer next month and hopefully this will help. Oh and the only reason I can afford the lawyer is I will not be making my mortgage payment. My house is a mess with no money left to maintain after making my house note. 37% of my income goes to the mortgage.

We are and have been constantly on the brink of foreclosure with this Company. Since 2007 when we were trying to re-fi and get away from this Co., they have been ripping US, the middle class, off. I and my husband and many, many other homeowners are wondering where our Government is failing us, the people, in protecting us from such fraudulent lenders. We have lived in our home for twenty eight years. We also took money out of 401K this last summer and sent a 10,000.00 dollar check, at which most went to interest. Help. Lenders won't touch an uninsured (by our Gov.,) mortg. How is this legal? Here in this Great United States. It's Christmas and we are house/tax/medical/broke. Need a new roof and so many other home repairs, just can't repair things for lack of funds after paying HSBC their interest fees each month. Oh and by the way, we are underwater now, losing about 130,000.00 of value in the last 9 years. Merry Christmas.

We have HSBC as our 2nd mortgage. The first one is the big one with Select Portfolio Servicing which modified our 1st Mortgage with, and they brought it down from 11% interest. Yes, we have lived here since 2000 so we more or less have just been renting. Anyway they modified it down to I think 6.5% and we were trying to get the 2nd Mortgage with HSBC to do the same, but they denied us because they said we should be able to pay since SPS modified our first mortgage, so they won't and we are behind. And oh yes, we pay 10.5% on this one!

I have been arguing with this bank for nearly 2 months now, as they have "flagged" my account as 'Certified Check ' only, as they claim I missed 2 payments in the past 6 months. Only, the payments were not 'missed'. I pay online each month. Have 2 checking accounts listed with HFC, but one is an abandoned account. It has $8.00 in it for the past 18 months. My primary checking account has an average monthly balance of $18,000. On both occasions in the past 6 months, I received a phone call from my bank telling me that HFC was attempting to withdraw my mortgage payment from the account with $8.00 in it. On the same day, I called HFC, explained the above, and they took payment by phone and apologized.

In June I filed an insurance claim due to damages to my home. In July I mailed the insurance check to HSBC loss draft dept. I have been trying to get them to release the funds so that I may have my house repaired. I had a contractor but they backed out of contract because it has been 4 months and I have not received the initial percentage of the insurance check. I have contacted another contractor, but before they begin repairs I hope that HSBC can let me know when the contractor will get paid or else it is going to be a problem getting house repaired. It should not take this long to get any information from the HSBC. The turnaround for any paperwork is too long. Does anyone know of anyone I may contact to speed up this process?

My parents took out a loan on their home back in 2005 ( I think) to pay off some old bills and when they did this, they were offered a life insurance policy that would pay off the balance of their home should one of them pass before they paid the loan off. Well my Mom passed away in 2009 and guess who is still making a house payment? You got it, my Dad. He has talked with these people for over four years now trying to get this situation taken care of. HSBC claims the policy was cancelled two months prior to Mom's passing yet they can not tell him why it was cancelled or who authorized the cancellation. Not to mention they have not sent him a single statement showing him where the payments he has been making are being applied such as what is going to principal and what is going to interest.

I have contacted HSBC Beneficial and they don't work with you for the long term. I wish they would sell my loan to someone else. I'm the only 1 working. I have a medical illness and don't need the added stress which gotten me sick from the beginning. PLEASE SELL MY LOAN!

I lost my home to HSBC Back in 2011. Went in to pay back taxes, and was told I was all caught up. HSBC had paid my taxes because they were going to foreclose on me. I tried to get refinanced because I was having trouble paying my mortgage payments, but was refused. They said I didn't qualify, and so they foreclosed on me and locked me out of my home before I could get out my belongings. If it were not for the kindness of a local realtor, I would have lost everything. I was paying 10.65 % interest rate and was not aware that I was making a mistake. Was too happy because I was accepted for a loan to purchase the home, not knowing what I was getting into. It ruined my credit and my life. I don't think I will ever be able to purchase a home again.

In July of this year 2013, my husband and I, just like a lot of folks, fell behind on our Mortgage but was advised that we would qualify for a Loan Modification if we submitted all the necessary paperwork required, i.e., pay stubs, past due bills, etc. and also make a total payment of $7,200 on or by 9/23/13. Well, we were able to submit a payment of $3,836 in July but unfortunately could not send the balance until 9/20/13 which fell on a Friday. Since they would NOT accept a Check, Debit or Credit Card over the phone, we thought we could go through Western Union, just to discover that our Account Number could not be found. It was not even in the system?

My mortgage payments for the past three months are not being applied to my account. I received a foreclosure notice tonight on my doorstep delivered from FedEx. I have been on the phone for hours... No one knows what is going on with my account. 2 people told me I am in bankruptcy. Not even close! And two of them told me the money has been sitting in an "unapplied funds" bucket and they don't know why. This company has done this to us in the past and we ended up paying them $10,000.00 out of my husband's 401K. I need professional help so bad. I am so scared they are going to take our home. I have perfect notes, dates, calls, and every receipt through my bank that we are not behind one payment with these people. Someone, PLEASE, PLEASE, PLEASE HELP ME??????

I have tried to refinance my loan twice (and sell once) to reduce the interest rate, lower payments, and remove my ex's name from the mortgage .His name and mine appear on the deed, but his alone is on the mortgage. He left the property 2 1/2 yrs. ago, and I have been maintaining and paying all the bills, taxes, mortgage, etc. since then. I have been denied twice by HSBC! I cashed in my 401K without choice, because they told me I needed money to close or else they would deny me. Well, they denied me anyway, and I lost my future savings, paid penalties and taxes besides.

On 08/26/13, I called HSBC to establish a payment of $2272.15, and set up a debit authorization for the stated amount. On 08/29/13, I received an NFS for $2271.15 from my bank and noticed that on 08/28/13, a withdrawal of $1850.00 processed from my account by HSBC (This was not the agreed amount of 2272.15). I called HSBC customer service to inquire about the lower payment which debit from my account and the status of my account. I was informed that it was because I had partial funds that had not been applied to my account and that my account was in good standing for the month of August as the $1850.00 fulfilled my payment for the month of August. The customer service rep even checked the system to assure I would not receive another attempt to withdraw funds.

I have my mortgage and taxes through HSBC Bank with a fixed mortgage rate that includes property and school taxes. I have had this loan since 2005. Since 2012, they have neglected to pay the taxes for property and school. The consequences of their negligence is foreclosure of my home. Is there any recourse I can take in this matter?

I have been trying to get a permanent modification for the last three years. HFC or beneficial have been very hard to work with. This past year I lost my full time job and now I'm working part time. I spoke with several people at their offices trying to get through to them that I don't have the income that I had last year. I have yet to have an answer, they have also moved my account to other company's and it's still messed up. I faxed in my information two months ago and nobody knows where it is for my do called modification. I am fed up with them. I'm trying to get help with HUD also. What can I do to get more help on this situation?

PLEASE DO NOT GO FOR A LOAN WITH HSBC. I was contacted proactively by HSBC for a home loan transfer from my current bank with a promise of a lower interest rate at 9.75%. I went ahead and approved and provided all documents to them. I even went to the extent of going to my previous back twice and clearing off my one loan proactively so the eligibility could be increased. Despite repeated assurances and daily followups, first they said that the interest rate had gone up. I agreed. Then they said that I don't have Khata A - which they knew from day 1 as I had been clear as a crystal in telling them the same. Then they said I was eligible for a lower amount than what I had requested. Even after agreeing for the same, they withdrew the offer and said that I could not get a loan from them.

In 2006, HSBC lied to my friend and told him he would get a fixed rate mortgage and instead put him in an adjustable rate mortgage. If this has happened to any of you please contact me.

In my early 20's I decided I wanted to be a homeowner. I was talked into purchasing a condo with an interest rate that was out of this world. No course at that time I was uneducated about the financial system and didn't understand the long term implications of the terms. I just wanted a place of my own. I was pregnant and due in just one month from my home purchase. I should have never been approved for this loan because my credit score was only in the 500's. Over the next couple years I noticed how I was paying almost 800 dollars for an 89000 condo and still owed the same amount since I started. I called around about refinancing and no one would help. HSBC stated they didn't do refinancing and would always refer me to HUD which my condo wasn't eligible under that.

I have been with HSBC Mortgage and there's been nothing but lie after lie. They keep telling me there's nothing they can do for me and my house is upside and they tell me that I have to refinance my mortgage and how in the heck can I refinance my mortgage when it's upside down. So I have no other choice but to get a modification which is only 3 to 6 months and this doesn't help my mortgage because every time you do a modification, you're building up interest on top of interest my mortgage right now is $257,000 and that house is not that amount but for the last 6 years I had to do a modification and value of my house is only worth $95,000. What are we supposed to do. Who do we turn to for help. My next step is to go on the news and expose them. I'm sick and tired of them Mr. Pat Quinn, if you're reading this someone please help. Stop these blood suckers. They're crooks that's just haven't gotten caught just like some of these crooked politicians.

My husband and I fell behind on our mortgage due to loss of employment. We tried 5 times to get a modification, each time we were denied. We just found out our home isn't even worth what is owed. We are under water by $25,000. HSBC refuses to work with us. Now, we had to put a claim in to our insurance company for hail damage. HSBC put their greedy hands in that. Our insurance company put their name on the check, we pay our insurance, it's not included in our payment. HSBC will not release our money to have our roof repaired. We had to go back to the insurance company to get an extension on our claim. We had to hire an attorney. HSBC is the worst company to work with. They are thieves and should be banned from operating in the US. I was told by my attorney that HSBC was fined by the government for funding drug cartels, and terrorist groups, as well as other illegal outfits. Whether it is true, who knows, but I would lean towards it being true.

My husband and I have been trying to get a loan modification with HSBC for a few months now. We had to fax in all sorts of paperwork. They would tell us that that they did not receive it or that one of the documents was not legible. So then my husband had to re-fax the paperwork in. They would tell us that we would be hearing from them. Then one of their representatives would call and ask us about when we could make a payment. We would tell them that we are in the process of a loan modification. So, obviously, they did not even have our account pulled up on the screen to see that. Then, someone else would call us and tell us that our account is past due and that they can see we are in the process of having our loan modified so they would hold the calls. Then someone else would call and the whole phone process and talking would just be repetitive.

My husband and I are both on SS Disability and like other people have a once a month limited income. We have fallen behind due to other large bills. We asked for a modification and were told to send in the necessary paperwork, which we did in February and have proof. We were told they never got the paperwork so we had to send again, this time we not only faxed and mailed with proof of delivery. Finally two months later we get a denial that we make enough money to make the payment. When asked if we could get a copy of what they figured our monthly bills were, we were told they would send us a copy, almost two weeks ago, NOTHING.

Due to unemployment, we fell behind our mortgage payment. For the past two years, we have been on time/direct debit for our monthly mortgage payment. We have requested for a loan modification in the past (during the hardship) and was always denied (the process that you have to go through is unbelievable!). They make it too difficult for people who do not have a choice (because our loan is not owned by FREDDY MAC or FNMA) or who has low credit score (650-690). I have inquired for refinancing and was informed that HSBC does not offer refinancing even for their mortgage customers. WHY? I've been calling/inquiring other banks for refinancing to no avail. How can I get out this lousy mortgage company?

I filed BK over 5 yrs ago... My HFC loan was not included and I have a letter from my lawyer stating I would be making the payment but my trustee also made pymts in error as I paid every month but was not getting statements but did recv confirmation of my payments. At the end of my BK HFC refunded all money to the trustee and is trying to claim I have made no pymts and has lien against my home. I have called and called and called and faxed 44 pages and faxed 44 pages of proof of payments. I have confirmation that they have recvd but they still refuse to help. This is over 17,000.00 I have paid and they refuse to help. Not sure where to go for help???

My husband lost his job and we got behind on our mortgage. Can't catch up payments that we want to modify. What's the timeline for them to foreclose on a home ? Has anyone gone through this. Thanks.

I have been battling HSBC for the last 3 years on our mortgage. When the economy went south we fell behind in our payments, for 6 months I tried to get a hardship, but every month it was the same story, please re-submit your paper work we need more info, but I never received any help. My husband and I tried everything we could to resolve this issue to no avail. Finally 3 years later and 3 court appearances (which I might add were all dismissed) I'm stuck in limbo.

We refinanced our loan back in 2005 and Quicken Loans put us with HSBC. We were never informed that HSBC loans are not backed by Fannie Mae or Freddie Mac which makes it impossible for us to refinance as we owe more on our home than it is worth due to declining home values. Also, in answer to previous poster. HSBC is no longer in the mortgage business and are NOT doing any refinancing for any of their customers. They are merely holding the loans, but not giving out any new mortgages or refinancing. We are stuck....

My husband & I had a 2nd loan with Countrywide for $50,000 @ 13%. A few months later, our loan was sold to HSBC. We were making our payments until my husband had to have surgery on his foot, the economy tanked & my husband lost his job after 30 years with the same company. We had been in the process of modifying our 1st mortgage when title issues appeared to be a problem.

I have a mortgage with HFC/HSBC at a very high interest rate (8%)--which didn't include my property taxes. HFC told me I could refinance my property taxes into my loan the following year. This was a predatory loan because of the interest rate and property taxes weren't included (this makes me believe that it would be an easy to allow people to qualify if property taxes weren't included). Also, this bank would be getting more money if I had to refinance loan. The housing market crashed, so I couldn't refinance loan. Also, my loan isn't Fannie Mae or Freddie Mac and HFC doesn't support HAMP or Obama government programs. I had a hardship (my friend who lived with me passed away-- loss of income), so I petitioned HFC for some relief via reduction of principal balance or stretch out terms of loan. HFC refused to work with me, so I filed bankruptcy Chapter 13.

Approx. 6 yrs ago my mortgage was sold to HSBC. 3 yrs ago I had to ask them for a loan modification to which they agreed for a 6 mo. period for my interest to go from 8.5% to 5.0% for that 6-mo. period. Anyways I tried to refinance about a week ago. Turns out the help that they gave (6 mo. @ 5.0%) was re-tagged to the end of my loan. So now instead of owing $99,000 on my home. I now owe $112,000. Just found this out. Also the original agreement was that the loan was a declining interest loan. That never happened. I have e-mailed them about a refinance and did get a call from them. However I missed the call since I work nights. I will try to get a hold of them as soon as possible and hope I can refinance. Wish me LUCK.

They acted like they are trying in every way to help you but its all lies. They gave us a trial mod. The last payment was due on June 21. The post office delivered it on the 22nd which on my receipt it says the 21st. They denied the modification. I faxed them my receipt and still they say it was denied. Their modifications benefit them because nothing goes to the principal. It is all interest. They give you the number to HUD and they know that they can only help govt. loans. They are going to be the death of me.

I have contacted HSBC in June & July 2013 regarding billing statement. My last statement was mailed in May and none after. I received a letter stating that my mortgage was sold or transferred to Mortgage Service Center which is still HSBC. In the letter, it stated, "The account number has changed and payment is still due on the 1st and you will receive statements as always." I have called HSBC in June and July and each time I was told a statement will be mailed to me, nothing. The last female I talked to was nice English-speaking for once. I told her I called a few minutes ago and someone transferred me to bankruptcy department. The person asked for all my information and hung up. Even though it has been over a year since I filed bankruptcy, I signed the reconfirm paper with my attorney and my statement never stopped until now.

We have been trying to obtain a home loan modification from HSBC since 2008. The loan was originated by HSBC/HFC in Jan of 2007 at an interest rate of 9.67% fixed for 40yrs. HSBC contacted us to refinance as they held our second mortgage. Their loan officer promised us as long as we pay on time for 12 mo. we can refinance in 1yr. We trusted HSBC/HFC'S calculations and promises as they carried our second mortgage. Needless to say the home loan was approved at almost 51.9% of our income. At the closing the loan officer missed calculated our payoff and instead of receiving a 7K check in the mail for property taxes we received $348.00. So we were already behind 7K on the onset of the loan. The loan was slid through underwriting by not including taxes, etc. in the payment. We have struggled to pay HSBC/HFC since 2007 draining our family's finances, using payday loans, and paying heavy overdraft fees. We have had ACORN (twice), HOPE (twice), OCC, FCC, CFPB, Attorney General Lisa Madigan, Director of IL housing IRA Tangy, Senator Mark Kirk's office, as well as several attempts on our own to get HSBC/HFC to lower the interest rate. They would not even go to 6.25% (Attorney General tried to get) on the loan.

We received a line of credit through HFC to pay off bills and to do a couple of small remodeling jobs in our previous home. At the time, it was a higher interest rate but we were told we could refinance after the first year and drop the interest rate. We tried to refinance and were told no due to the fact they no longer do line of credit loans. We had been paying on this loan and we fell a little behind (my husband and I have had our work hours cut back) and we called to see what we could do to keep our credit and we were told to apply for hardship through HFC. We have applied for hardship since April 2013 and we have still been told they are working on it. In the meantime, I have had to resend paycheck stubs several times due to the fact that they have to be within 60 days of the approval date, which every time you send new paperwork, they said it gets put back on the bottom of the pile for review. So really, all they are doing is giving you the runaround and not helping anyone. I really would like to know what the best form of action would be against HFC?

Thank God Almighty, I'm free at last! Finally, I have been able to re-finance with another mortgage holder and get the hell away from HSBC. Of course, HSBC has not returned the money in my escrow. I totally expected that from these crooks. I have been fighting with HSBC for YEARS and YEARS. Originally, I had an agreement with HSBC on a "spiral" interest rate which was supposed to spiral down 1/4th percent every year until it hit 3.5. After lowering the interest exactly once, that was the end of the spiral and I was stuck at 6.75. As if that wasn't bad enough, they kept raising my house payment on the premise that they needed a "cushion" in the escrow.

HSBC Mortgage is the worse. The representative stated I qualified for a modification, but end up telling me 4 months later that I do not and that I should not have submitted the paperwork. They do not work with people. They simply want your house to go into foreclosure. I wish God would release me from them as a mortgage company and put with someone else. They do not even qualify for the HARP program, which is even more weird.

We requested a loan modification from HSBC, were told we qualified and sent in paperwork they requested. It was "lost", "incomplete" and every other reason they could think of to deny it. We continually got letters from them offering assistance and we were even given a specialist to help us. Again, same runaround. We would send what they asked and followed up to be told all was in order and just waiting for an answer. Weeks would go by and we would call again. "Just submitted it today, should have an answer soon," on and on and on. We are now facing foreclosure. They claim they sent us a notice to cure our loan on Sept. 15, 2012. We never received it. We have called them since then as we continue to get letters offering assistance. We have given up, so now we'll lose our house that we have been in for 23 years.

LONG story short...They bought my loan from Beneficial years ago. I DID NOT know I had a balloon payment. When I was notified 60 days before it was due (which was my first notice claiming it was my second notice), I called. In the beginning, they too thought it was a mistake. Then they said no, it was not a mistake. At first, they did not want to send me what information they had. I had to fight them to fax it to me claiming I owed over $120,000. When I asked them if I could modify, they said the Federal government came in & said they were not allowed to modify or create ANY new loans. After draining my savings, getting a loan from my mom & taking 20 years off all our lives, I paid it by the due date.

My wife and I requested an early pay off on our home mortgage. Everything was going well. We received a letter from HSBC Mortgage Services on November 13th, 2012 stating, "We are pleased to let you know your final payment of $48,752.23 was received and all the information would be forwarded to your State and County for recording," and signed by Jason **. Now it's June 7, 2013 and I have a realtor knocking on my door telling me my home is up for a Sheriff's sale on July 20th. I had no idea there was a problem. I called a service representative. They were very nice but they're telling me I owe additional $10,000.00+ in filing fees and court costs of $12,267.58. I can find no one to explain the additional monies owed. As I stated, I have in my possession the letter mentioned. I would like a phone call back to help me better understand this; I would like to resolve at your earliest convenience.

I have all the negative experiences you all have had working with HSBC; payments went to the wrong accounts' foreclosure when my payments were on time but lost by HSBC. They did modify my loan several years ago, but now they won't work with me. I have been to seminars and workshops, and the agencies there shake their heads and wish me luck. I've been told they are the worst bank to work with, don't I know that. I asked the HSBC bank representatives why they won't work with me, and I'm told it's the bank policy. I haven't been lucky enough to have my loan forgiven but come on, at least work with me.

I could write a book and have a book of paperwork. Bottom line, HSBC has been something I have had to battle with the last 4 years. from messed up modifications, losing paperwork, payments going to wrong account, escrow money being applied to main account payment, foreclosure started when was not behind. And to top it off, when I asked for a review of the account, the rep could not tell me what address to send stuff to and suggested sending to all five addresses I had. So I did, to then get a letter mailed to my husband stating sorry for the loss of your wife (ME!), but he still owed for the loan. Boy what a shocker when I called to state I am not dead. No apologies, nothing. But reviewed account found we were actually two months ahead. They never took off all the other fees charged. I still have late payments on credit report. So much more could go on.

I received a loan in 2007 through HFC. The interest rate was very high (10.75%). I was told I could refinance this loan later to get a better interest rate. I was also told after waiting a year that they offered no refinancing at all, and I was trapped in this loan. My house was falling apart. I was able to repair all major work to the house. I've been in my home for 24 years. I still managed to pay the loan. I received a modification a few times because there are no other options with HFC. All the modifications I paid them on time.

HSBC is not that bad as far as I go. They just released us from our entire mortgage and taking lien off of our house. They decided not to foreclose and are giving our house back to us! I couldn’t be happier! Thank you HSBC!!! God bless you!!! You have saved our lives!

So I tried since day one to save my home. I had modification done well first time. Husband and I both lost our jobs and child diagnosed with autism. Bills got to be more. Long story short, I got the runaround for second time modification almost four months waiting. Mind you, I called every month. One month, I called to find out that it was approved but it was dropped since no payment was made on time. Then I was told to move out so I rented an apartment for a year, only to be told I shouldn't leave and to go back, so I did. Now, I have foreclosure pending still and also neighbor who built a new house next door and I don't have a driveway. I called HOPE line since HSBC and Beneficial are listed that participate, only to hear that they don't.

We applied for a modification and were told several different times that they never received our information. During this process, my husband was advised to hold off on sending a payment. We went back and forth for about 4 or 5 months, which resulted in us getting further and further behind in our payments. Now, we are facing foreclosure and they are not giving us options that are reasonable. They are not affiliated with any government programs that were put in place to save our home, therefore, they expect us to come up with $13,000 ASAP, and our payment will increase from $12,000 to $14,000!

Through this agency's help the matter has been resolved:

I want to know if there is an existing class action suit or successful suit against HFC/HSBC. Like those situations I have read of here, my balance just does not go down. I was denied for modification last year and this year was told they are not refinancing any loans. I'm just stuck. When I do sell my home, a big chunk will go to settle this loan. Any success stories?

Like everyone else, I'm having trouble making payments. Now I did get a couple of modifications over the past 2 years and now I filed Chapter 7 a year ago and have been making what they call volunteer payments. I have to call in my payment. I don't think they have anyone working for them that can speak clear English. Now I'm trying to get them to work with me to pay my loan off. They informed me that I would have to pay $7600 interest plus the principal. I have not been able to talk to anyone that can make decisions. They have 25 different phone #'s and they all end up at the same place or office of people I can't understand.

Well, it started two years ago when HSBC sent me a letter explaining to me that I have failed to make my mortgage payment. When I called HSBC, I explained to them that I did make my payment like I have for the past 7 years. When I looked at my yearly payment history report, I noticed that they have misapplied my mortgage payment to another account. Then when I called them again to explain to them, they denied it. I got my local senator involved, HUD and an attorney. None of them were able to resolve the issue of having this so-called bank (HSBC) correct the issue. As a result, they have ruined my credit and my health. Also, I have put my house on foreclosure to be sold next week to the higher bidder.

For anyone out there still in hopes for any type of help from HSBC, be warned. They do not do modifications. They will play you for months with some type of hope, which they never even look at the documents. They will lie until their last breath. The only time you get anyone online is when you state you have a payment. They do not have to obey by the new Obama Housing statues. Call any HUD help and they will inform you that this bank does not budge. They will also inform you that this bank is the worst in the country as to try and get assistance. They ask for documents and lose them month after month.

We have done everything possible to work with HSBC to help us keep our home. My husband lost his job due to company downsizing. We kept up payments as much as possible but soon found that we went through all of our savings and retirement. We called HSBC to see if they would be willing to help us in anyway. HSBC basically just kept asking us if we intend to keep our home. They will not refinance our home or lower our rates. Now, they call us eight plus times a day, about half of the time, no one is even on the other line. At this point, we are going to lose our home because we just cannot afford the 10% rate they are charging us, even after 2 years of on time payments. I feel that I must let everyone know. Do not ever use HSBC no matter how desperate you maybe to own your home.

My payments are $323 a month and the last year or so, they have been early or right on time. My last payment of $323 was made on 3/20/2013, 30 days after the payment before that. They (HFC) took $258.85 for interest. On 2/22/2013, they took $168.14. On 02/2/13, they took $219.57. On 01/06/2013, they took $295.93. That is a lot in interest and all over the place and these are just some. Look and see these dates are all within 30 days and there are a lot more. I've never seen interest all over the place like this. Does this look right?

When I refinance my mortgage several years ago, I did not have HSBC. All the sudden, in the mail, I received notice saying HSBC will be my mortgage carrier. I had a variable rate which started at 8% to the point it got 13%. Things went downhill. I had several hardships, two major car accident, and death in the family. When I tried to modify my mortgage, HSBC denied it. I had to file bankruptcy Chapter 13, but because we couldn't come up with an agreement at loss mitigation, my Chapter 13 was dropped. Therefore, HSBC continued with foreclosure. I've tried everything. All they say is give up my home. I have another company working for me to get a modification, but it seems the chances are slim. If anyone had gone through this and had been successful, please notify me or post something. I only know of one case that they were successful, but it took two years. That’s only one case. Please help.

I have been consistently sending HSBC $1,000 a month above my scheduled payment to be applied to principal. They will not take it by check because their system merely puts me 4 months ahead in payments. I resorted to phone payments and they still mess it up. On one occasion, they applied it all to interest. Several other times they omitted taking my actual payment out. This is occurring when I am making the payment by phone and explicitly telling them how I want it applied. I made the fatal mistake of making my March payment and directing them to take $10,200 out of my checking account electronically to go specifically to principal, hoping that the account would be within a few hundred dollars of being paid off. They informed me that they could not withdraw that amount in one transaction and split it ($5,000 and $5,200). They never applied the $5,200, but did withdraw it from my account.

Like those other people said, it took 5 years to do loan modification. So it happened to me too, but I never got any loan modification. My home was already in foreclosure by my first lender; HSBC is my second lender. I have called them for more than 300 times to get the balance closed because I don't have that home anymore, but all they did was threaten me to pay the full balance amount. They also go in to my credit report to harm my credit, so I cannot even get a job. They know this does nothing good for themselves, but they're just enjoying hurting others.

I have been fighting with HSBC to get a modification for the past 5 years. Each month, they ask me to fill the same paperwork because it is no longer valid because they take too long to review the paperwork. Each month, I have to write a hardship letter, provide bank statements, pay stubs, etc. Finally, after 5 years, they gave me a modification loan which was worse than the original one I had. It is the same exact mortgage except they added the interest I didn't pay over the past 5 years into my principal. Everything else remained the same.

Now, after fighting with them for over three years, I completed the "trial modification" and was told today that it did not guarantee a permanent modification, that the foreclosure had not been dismissed but put "on hold". This means that if I do not receive the permanent modification or agree to the terms (which no one will tell me what they are going to be), the foreclosure will proceed and a sheriff will show up to evict us. I feel like I am sitting on a time bomb. I have nowhere to go with my disabled grandson and no money to move on.

Refer to Richard of Buffalo, Iowa's complaint. It continues to this day. They have pulled so many deceitful and ridiculous things I am ready to walk out. I had a trial modification. The first payment I sent, I inadvertently wrote it $19 short; I received a phone call and sent a check in for $20. They cashed the first check, then sent a letter saying I failed the trial modification because they did not receive the check for $20. I continued to make the payments and they returned all of the money. However, they cashed the first payment that was short - therefore according to contract law, they modified the terms.

Last year, I called HSBC to inquire about the HARP loan. They immediately told me that because my home is 2 homes on 1 lot, my property was not appraisable due to lack of comparables in my area. This attempt was only done after asking for loan modification papers for over a year that they kept telling me were in the mail but mysteriously never appeared. Completely angered by this response, I tried contacting NJ's Channel 12 News, ABC, CBS, Kane In Your Corner, Help Me Howard and last but not least the White House.

They have no customer service. We always have paid our mortgage on the weekends and when we got our mortgage from M&I Bank of Wisconsin who soon sold it to HSBC, all of a sudden, our payments had to be made on Friday if the 16th fell on a Saturday or Sunday because you could not make a payment online or over the phone on weekends. That is contrary to what they say which is all **. So we got a few late payments and fees. I set up auto pay and many a time, I see they do not take it out until the 18th, 19th or 20th on our bank statement. They will not refinance us because we are underwater like many. Very rude people overall because in order to go on a short-term 2-year re-modification, you have to prove you do not have enough money to pay for all expenses. Hence if you have a job, you cannot pay to get to a job via bus or train much less drive there, car payments or repairs, utility bills, medical payments, a percentage spent on groceries, cannot go out for an easy lunch at McD's for example, etc. - all of which except of McD's essentials in life. I cannot tell how much I would recommend anyone staying away from this company because they are horrible to deal with. Unfortunately, I had no choice in the matter.

So getting response from my first rant on the company Household Finance Company has compelled me again to share options and optimism to the numerous amount of kind, trustworthy and hardworking decent people that this company has just left for dead in this massive out of control spiral that they have created. Are we responsible for where we are at with this company? Yes. Did we trust this company that let us through their doors with promises of hope? Yes. I could go on but my point is this: Household Finance Company, along with other companies, took us to the cleaners because my wife and I actually had a choice when we let them in; but a lot of you went to them as the only option to survive and stay afloat.

Why these people are allowed to be in business with the untold complaints against them is beyond any reasonable rule of law. I have glanced through complaints against HFC on this site and sites online, and I find myself in every situation. I am trying to settle with these rip-off artists and have been placed on the runaround mill. As with most complaints, I borrowed during the financial fallout because of financial instability with my work and revenue, and the nightmare begins. The balance never goes down. You fall behind and they clutch their unethical claws to your throat. Last month, I begun a settlement attempt; let the lies begin! I cannot get anything in writing for the settlement. Reps would say there is nothing recorded of any conversation for settlement. I am sent correspondence with wrong names, payments requested that I did not agree to and total confusion and lies with their reps. This company needs to be raided by the FTC, Dept. of Justice and any other agencies that are supposed to have an oversight of financial institutions. I hope to settle and rid myself of this scum real soon.

I will be as short as I can. Adjustable rate, but near the end of the first year the mortgage jumped up, so I started missing payments. I tried to refinance and was told they no longer have a refinance department. I went through NACA and was told I did not respond to the offer in time so I was denied. I mentioned proof of overnight, then told modification was being reviewed. I waited for the response, was told the offer was removed from the table. This kept going on and on. Finally, I got the refinance for $500 more added to the payment. It killed me. I called in to make a payment over the phone and later found it was taken from arrears. Therefore, the payment for that month was late/missed. It got to the point where I do not want to do business with HSBC. I can’t trust them with information or my payments. I want in on a class action suit.

I have made 3 payments for my mortgage with HSBC who refuses to post payments to my account. I made a payment in November, December, and January. In November I made a payment and I received a confirmation of payment by automated line. I moved on, thinking everything was good and in the clear. I then called to make a payment in December and again in January. I soon found out by harassing phone calls that my payment was two months late. They took December’s payment and applied it to November making it a late payment. However, they were not showing a payment at all for December or January. My credit score, because of this, has dropped by 50 points. All in all, I have complained and tried to make payments multiple times and they will not take the money and apply it to my mortgage account.

I am having problems with them. They said refinance and it would lower my payment. However, it didn't and now it is up $1600+. They said that would cover the home insurance and taxes. Well, no, it didn't. I had to pay the insurance or get canceled on so it was $100 more and I can't do this. They say one thing and do something different; they say we bring in $4200. Well, it's not true. We have the check stub to show it is $1200 every other week.

My home was destroyed by house fire 11-2-2012. I sent HSBC a check from my insurance company which was in both mine, my husband and HSBC's name to pay off my mortgage which has been done on 12-14-2012. I sent the check via USPS next day service and also sent the return envelope for them to send the refund back to me which they say they don't know where that is. They have a large amount of my money, $78,000. Well, a little more than that really. I am depending on this money to start my life over. I have no furniture.

I called HSBC Equity Accelerator Program on 12/31/12 and asked if I could switch my payment dates from the 1st and 15th to the 8th and 22nd, but told me that January's payment would still be on the 1st and 15th and the new dates would not take effect until February. The week of the 8th, I was online checking my checking account and notice that I was overdrawn. As I further looked on my statement, I noticed the Equity Accelerator Program had taken out a payment on the 1st and then again on the 8th. I called the Equity Accelerator program and tried to explain to them what had happened. They told me that I had to make an extra payment. I told the rep that is not what was explained to me and asked if they tape their conversations and was told yes. Making along story short, they would not review the tape and basically told me tough luck. I also asked to speak with someone in the States because the rep I was speaking with from the Accelerator program was located in Puerico. I was told by a rep and a supervisor that they were not allowed to transfer the call. (Are you kidding me?)

I had received divorce decree. The home loan was to remove my name from loan account. I had received a quit-claim deed on mortgaged property; yet, it has been several years and still the loan has my name upon it. If loan were to be defaulted on, the property which I have not been responsible for may affect my credit rating negatively. They had not ever sent me verification to confirm my name removal. Ex-spouse has her name legally changed yet my name is still upon mortgage loan. In order to have my name removed from mortgage liability, I will incur fees totaling $532; all for costs of form, postage and processing. I find those fees quite exorbitant.

It's of my opinion that HSBC Mortgage does not appreciate their relationships with their customers. My account was established approximately 10 years ago. To date, there has been absolutely no human interaction between the "loan provider" and its consumer (self). Though my term ends in approximately 10 additional years, you can bet I am preparing for an early exit. I advise other consumers to seek service from alternative financial institutions. There are those who would be proud to service your account and help you achieve your needs/goals and would be ready to interact with you on a personal level. Not HSBC, not during my tenure.

Unfortunately, I came by HSBC when my mortgage was sold about 3 years after my closing. This is not only the worst mortgage company I have ever dealt with, they also rank dead last in customer service. Phone questions get routed to India or some other place, and you speak to a person who is bright enough but can't ever answer a question. They also are not capable of collecting an escrow payment. They use an HSBC formula that has no basis in reality. As a result, my escrow payments increase every year even though my taxes and insurance costs are level. Don't ever use these people, and try to make sure your mortgage is not sold to HSBC. They're awful.

This bank does not abide by any American standards. They do not have to modify anyone in America for mortgage modification. To my knowledge, they can do as they please in America unlike America Banks that have to abide in the laws. This is the most corrupt bank in the history of legal bank in our country. They will never modify and continue to help to destroy the mortgage industry. They will have to pay for this in time. This is also the bank that paid off their debt to Americans in the tune of $1.9 billion for their fault in laundering money for terrorist and cartels. Who in their right mind would have any business with a bank with this tag on them?

I have a legitimate hardship and after dealing with this so-called company (HSBC), I had my interest rate dropped 1% from 9.9 to 8.9. It was my fault for having bad credit years ago so I put up with 9.9 for 4 years, and now my credit is stellar. So that coupled with my hardship (the death of my spouse), I thought they would agree to lower my interest into the low fours, five at the most. Well, not only did they do that, but they did not modify my loan. They deferred $17,000 in interest which makes refinancing still a problem as it is included in the payoff amount. I talked to my current mortgage officer and found that this is the first he has ever heard of this practice and is not sure it is exactly legal. HSBC has done nothing but give me the runaround, been non-responsive and uncaring. They are sham, a scam, and totally unethical.

My home was flooded on August 29, 2012. My insurance sent a check to us for the repairs within three weeks. Of course, the check was in our name and HSBC Mortgage. We endorsed it and sent it to HSBC for endorsement, only to find out our money will be monitored and sent to us in disbursements of 30% at a time. Once the house is considered 30% complete, we were to call HSBC and they will send someone out to review the repairs (make sure the repairs are actually being done). To make a long story short, HSBC Mortgage company took over a month to send the first 30% to even begin the repairs. Once 30% was considered done by their adjuster, another 30% was supposed to be sent out. HSBC said they sent the check on November 29, 2012, but we never received it. HSBC said they will have to cancel the check and wait until the funds are returned to our account before we receive another check.

This is the worst mortgage company on earth. There are many real problems and bad experience I had with this HSBC USA Mortgage Company based in East Coast. Below are just few of them.

Deceptive loan practices - In 2004, I took out a loan with HFC and enrolled in auto monthly payments for the next 6 years. My account was debited for 356 dollars monthly, so in 2010 I opened a statement and was horrified that my original loan of $8000.00 had ballooned to over 17,000 dollars, even though I trusted the company to take direct payment. It was like I had repaid nothing. Now I am being sued by some company to whom they sold the account to - some law firm that has made my life hell.

Mortgage modification - We have spent over 2 years trying to work with this bank. They request documents that were sent 4 different times. They always lost or "did not receive the requested documents." We have a very very high interest rate and lost almost $50,000 a year since the recession. Every time I contact them, I receive different information. Our home is under and we only want a decent response.

I have been paying extra on my payments and clearly state on the check and in a letter enclosed with payment that all funds sent over the payment amount are to be placed on the principal. They continuously put my excess funds in a deferred account and then set up future payments to come from it intending to charge the high interest on each monthly withdrawal. This is not legal! I have to call and haggle this fact every month. I am applying for a loan from a fair and legally responsible institute for the HSBC balance amount so I can alleviate this stressful and horrific HSBC nightmare forever!

When we took out this loan, we told your loan servicer and office manager we were on a fixed income (I am on disability and wife is retired) and could not afford an adjustable rate that would increase our payments in the future. Your office manager agreed to this and we set about doing the refinance. Before the loan was finished, your office manager removed the loan servicer off our loan and handled it herself. We were rushed through the signing of papers and even had to return 3 times, for as your Office Manager put it, "The papers were not correct."

They gave us a loan and added a line of credit "for emergencies." They then called my wife and talked her into making an arrangement for splitting the mortgage into 2 payments a month, without any signature or acknowledgement from me. They had mentioned it when we went in to apply but wouldn't answer any questions. They said all the answers were in a video we had to watch. Then they still didn't answer any questions and said we would just get the loan and discuss splitting payments later. It ended by them charging full mortgage twice a month. We took 1 month to realize it and 3 months to get them to stop it, so the credit line we never should have ever needed added to $16,000 at 22%. Oh, and the video wasn't about their products, just how people that don't pay their bills are evil.

I am a victim of predatory lending. The interest rate was 13% when entering into this loan. I did not understand what the terminology about what I was entering into. Then my husband was laid off of his job in 2004. We went into bankruptcy in 2006. He then walked out with another woman in 2010, not giving me any means of support. I have sought modification from specialists in the modification services department. They told me they would try and help me because of my hardship. I spoke with several people there. Two specialists said that I should just walk away from the house, and another specialist named Ashley said that I was approved for modification. After, I sent 2 trial payments. They said it's only a 6-month modification and I still will have to apply again about around February of 2013. They claimed that they had been paying all my taxes for the past 4 years plus forced insurance.

The "help department" of HSBC does not understand the word 'help'. I was advised that because HSBC did not take "bailout" money, they were not held to the standards of other banks to help customer with mortgage modification or utilize HARP. Keep in mind HSBC is an affiliate of "Bear Stearns", who took the largest amount of bailout money. HSBC advises they will not lower their mortgage rates to be in line with the rest of the country, because they don't have to.

HSBC is very rude and uncooperative. They increase payments in the middle of the modification period and are not willing to negotiate with their customers. They claim they will help but never provide assistance. Instead, they force you to move out of your home. We are disgusted with HSBC and tired of not being heard. Currently, there are three counties in Georgia that recently filed a lawsuit against the company citing mortgage fraud and discrimination. .

I filed bankruptcy in 2008 as an individual. I entered into a reaffirmation agreement with this company at that time. While my bankruptcy was in process, we continued to make payments on the account as scheduled. The company held the funds without applying them to our account, reporting the co-signer negative on his credit report. When I inquired about the payments, the company said they had no idea what happened to them. I was informed by the company after my bankruptcy was finalized that our account was current. Come to find out in 2010 we were 30 days behind because of them holding the funds. Additionally, they have been charging us the wrong interest rate and have been putting the wrong amount into escrow since the bankruptcy was finalized.

Reimbursement of Double Payment - On 6/1/12 and 6/5/12, SMCU Bill Pay made two payments of $450 in error on my HSBC account (check # was ** and it was dated 6/5/12; there’s a $450 overpayment for the second check). On 6/1/12, I contacted HSBC to notify them of double payment. The CRS was Sunita **. On 6/7/12, Maureen and I called HSBC and they stated that I needed a letter from the bank and from me stating there were errors in two payments and to request an overpayment check be sent to me. Contact center: San Mateo Credit Union (650-817-1911 or 650-363-1725). On 6/7/12, Maureen ** faxed the letter from her and me to Cash Research at 866-310-1245. It would take 5-7 business days to research, but they escalated the case. On 6/23/12, I called HSBC’s customer service and they stated that the overpayment check for $450 was mailed to me on 6/12/12 to the PO Box, but it was returned to HSBC for incorrect address. I told the CSR to credit the check to my account for my July payment since it was due in a week and she said she would, so I took no further action.

This is from a hardship letter I had to write for HSBC, which was written in the spring. Since this writing, the customer service at HSBC has been atrocious at best. They have currently starting foreclosure proceedings against me. I am writing this letter to explain the delinquency in my account, and why I am not able to make future payments in full. About 2 years ago, my wife and I were considering buying a new house, for a number of reasons. At the time, one of the things I took into account was that the taxes on my old residence (Robinson Street) would increase due to it becoming a rental property.

My husband passed away in 2010 and I retired from my job of 30 yrs. When all of this took place, my world just started going downhill. I owe everyone and I can't collect my husband's Social Security because of my pension check from the state of Ohio. I have made some wrong decisions, but I would be able to fix them if I could refinance my mortgage, which I have had for about 30 yrs. My second mortgage was paid off with the insurance we had on it when my husband passed away. I called and asked for insurance for this old loan; they told me that it could not be done by them. They only want to tack on the payments that are late to the main total owed at 11.5 per cent interest. I will be 61 yrs. old this month and I need help to pay some bills, repair my car and keep my home. There is a lot more to this story, so I think I need to talk to someone about HSBC.

You already know every time you call the Loss Draft Department it is a different person. Can I just deal with one person? Anyway, I had a crappy contractor who screwed me big time. Long story short, I fired him. I started working as my own contractor, copied all receipts, did everything they asked. Now, I've spent $6,000 out of pocket to fix my home and HSBC still will not release my monies. How is this legal for HSBC to give a list of crap they want you to submit and turn around and still not give you your money? I have lost money, my mind and my hair dealing with HSBC. This is not over HSBC.

HSBC was debiting my payments monthly from my acct. They stopped debiting in Feb. 2012 and again in March 2012. I wrote a letter and sent it return receipt stating that I never was called or sent a letter stating that the payment would not be debited! I received a call from "Claudia" who stated that she would be working with me and that to "help me out," they were going to bring me current because of the 2 payments and the 2 payments would be moved to the end of my note. I set up more payments at that time to be debited and then all of a sudden, I'm getting calls that my acct is behind. I have gotten continuous runaround and now they won't even take my payments at all!

Reporting wrong information to credit bureaus - I have been with HSBC Mortgage Services for 10 years now and been enrolled in Auto Pay twice a month. Everything was fine. However, they have been paying my taxes and insurance, although I paid my taxes. So, I first need to speak with them to clarify the insurance issue; however, since the payment was taken out twice a month, for some reason, their system automatically says I am late every month for years; therefore, lowering my credit score; and therefore, keeping me hostage with them since now I need to refinance to lower my payment because I got laid off. In regards to the erroneous reports to the credit bureaus, I sent them letters and sent faxes to their HSBC Credit Bureau Dept. But I get no response, and customer service says "to fax or mail again"! I need some help, please.

I've been trying since April to re-modify my mortgage with HSBC. I was told at the beginning of the year to call in April so my application could be put in to modify it again, so there would be plenty of time before the current modification ended. I called in April, was told, "too soon, call back May 1st." I called back May 1st, was told, "still too soon," but they took the info and was told to call back May 16th & say put application through. I called back on May 16th, told them to put it through, was assured they didn't need anymore info.

We refinanced with HFC (subsidiary of HSBC) in June 2008. We were told in order to add my brother to the mortgage (because we are buying the house together), we had to sign at a high interest rate (12.24%). As I was getting up to walk out the door, the representative for HFC said it would only be that way for 6 months. We could come back and they would drop it to a 6% not more than a 6.25%. Well 6 months later, I called back. She told me there was nothing she could do because the housing market crashed. I said not my fault, you told me you would drop it; then drop it. She said to call back in 2 weeks, I did. I was told she no longer worked for the company and that there was nothing they could do.

We refinanced our mortgage with HFC (an HSBC subsidiary) in 2008. Since then, our fixed rate mortgage payment has gone up by over $500. No one at HSBC is willing to help me explain why. Every time I call HSBC, I get transferred to someone else or outright hung up on. I called the number for their escrow dept. and was told that this was not the escrow dept and that they would transfer me back to the main line. While the people at the main line would transfer me back to the escrow dept., only to be told that this was not the escrow dept and that I would have to be transferred again to the main line. Round and round we go.

We were victims of a home repair scam and need your help! Catastrophe Services of SC (owned and operated by Rhett Beaver) approached us about hailstorm damage in October 2011. The Nationwide insurance adjuster submitted our claim and we were issued a check made payable to us along with HSBC. All paper work for Catastrophe Service of SC and the check were submitted to HSBC, which then issued the first 30% (in the amount of $1,660.29 ) for repairs to begin. This money was picked up by Mr. Rhett Beaver himself, who is now being detained in our local jail awaiting extradition to another county for fraud. In other words, Mr. Beaver had no intent of ever repairing our home. He took possession of the insurance money and ran.

We continue to receive robocalls from HSBC customer service asking us to pay our mortgage by phone - which costs around $20. Our payment isn't late. As a matter or fact, my husband has paid the mortgage online and the payment is visible to these "customer service reps" but they still call. Most don't speak English and are difficult to understand and then when you ask them to check online - yep, there they see the payment. This last time (because we recognize the robocall number now which always comes up unavailable - not HSBC), they sent someone to our home with a little card saying we needed to contact them immediately and that it was urgent.

I've been trying for years to get a copy of mortgage. I never got a copy of anything. I get different loan numbers and when I'm trying to find out, I get no answers. I can never talk to the same person. I want to refinance but they won't tell me the pay off price! I will be filing a complaint with the Federal Trade Commission. Thanks for your time but I don't expect much from you either.

My husband and I took out a mortgage on 12/28/2008 with mortgage life insurance. He passed away on 5/1/2010. I continued making payments until 11/01/201. The insurance company, which was HSBC, sent me a letter that the mortgage was paid 10/25/12. I received a letter from the mortgage company that I would be receiving a refund check for payments that I made. A few days after that, I received a notice that I had not made my payments and that they were going to foreclose. I contacted them by phone and was told to ignore the letter. I then received another letter stating the same statement. I contacted them again, was told to ignore the letter. I made a Nov. payment. Shortly after that, I received a refund check and the mortgage was paid. I thought this was all settled until I received a credit report stating that I had a 90-day delinquency and that it would be removed in 2017. I contacted HSBC and was told I needed to take care of this myself.

I lost my job after the employer filed bankruptcy. I tried multiple times to get a modification done on my loan. Two years in fact. We sent paperwork in many different times to be told they don't have it. One person says they have and next, we don't. We tried everything to save the house. After months, we kept getting declined saying one thing or another. So many different stories and the policy changes every time we talked to them. Piss, poor company and the lies they come up with. Screw them at this point. I tried for 2 plus years with more and more ** lies.