HSBC Mortgage

My wife and I had a horrible experience trying to get a mortgage through HSBC. The mortgage agent tried to get my wife and I to sign up for a mortgage that was incorrect, the agent also tried to get us to sign documents that he incorrectly filled out. Communicated only occurred when I reached out to the agent. The mortgage agent was very selective and sparse with any correspondence. In many instances the loan officer would request documents which my wife and I had already submitted. It was a clear sign the loan officer did not review the original document package we sent over.

I applied for their home mortgage online. Uploaded all required documents, including w2, etc. It's been more than 3 weeks now, and I got no emails, no phone calls, nothing from them. I was assigned to an agent Jennie **, that I found out by calling to their phone numbers. Once I was transferred to her, she just hung up on me, and when I tried to call her back, none picked up the phone. Absolutely unacceptable!

DO NOT CHOOSE HSBC because of the low rate. If BOA's rate is 10% higher than HSBC, I would still go with BOA if I still have a chance to change. Their customer service is based in India. 1. Their mortgage department can't help you with mortgage login. They said I need to contact personal banking. And personal banking could help me create a simple ** login. It took 2 months and the issue is still not resolved!! 2. The role and responsibilities are totally a mess. Nobody knows what to do and by how.

We are a couple with credit score more than 800+, excellent financial capability. We applied for two loans, one for us and one for rental. The process started on July 9 and the harassment began. I just got lured because their interest rates were a tad bit lower than the market and they had this rebate. I am hitting myself in the foot for that. I spent sleepless nights sending them paperwork after paperwork. The loan officer is nothing but a McDonald's 'What can I get you' person with absolutely no knowledge of loans whatsoever. The so called loan officers, handover the files to loan processors and NONE of them are reachable. The bloody phones always say that they are busy. So I used to call the new loans number, then the same loan officer picks up the phone trying to trap the next customer. So when I ask her why she was not picking up the other line and then picking up the new loans line, she answers 'How can i help you'.

My husband and I took out a second mortgage in 2005, it was a 15-year mortgage with a lump sum payment at the end. The Second was for 28,500, we still owe 27,105. When the loan transferred to SPS is when we realized that every time I fell behind, they tacked that mortgage payment(s) to the end even if I caught it up. They just used the "extra" payment as the next month's payment instead of applying it to the payment that I was late on and accruing additional principal. They never asked me to do this. I never approved of them doing this. How am I supposed to make that big of a lump sum next year? That should be fraudulent.

HSBC bank mortgage is terrible. Avoid these guys at all costs. They bait people by giving them credits as points and somewhat of a lower rate or competitive rate but they are terrible at processing the loan. They are not responsive to phone calls or emails. I am sure they use call id to avoid you once they know you called before. Deadlines and commitments mean nothing to them. They totally ignored the closing date we provided which was more than 40 days from the time we started the process with them.

Used HSBC for the mortgage on a new property. Simply put we were 'porting' our current HSBC mortgage from the old to the new house and taking out a second HSBC mortgage to cover the difference. The maths was Mortgage 1 + mortgage 2 = the price of the new house (minus what we put in in terms of equity on the old property).

Extremely incompetent, disorganized, rude, lack of responsive communication, very difficult to contact, resulting in a delayed, very stressful nightmare of an experience getting a home mortgage. AVOID USING THIS COMPANY!!

Along with everyone else they took advantage of us. When my wife and I had poor credit in 2006 they refinanced our home at over 11% interest rate. Things got worse and had to declare bankruptcy in 2012. Fought with them for over a year to get a hardship for my chapter 13 bankruptcy and they allowed 5% interest rate for the life of bankruptcy and once discharged back to 10.86%. I do not remember receiving anything about the class action suit and as a result we missed out. Our credit is now 740 plus. They sold our loan to SPS Servicing and can't do anything about these cold hearted thiefs! Getting house refinanced with VA loan now. I can't believe criminal charges were not filed.

I refinanced with them in 2007 for $232,000 mortgage. After a divorce and caring for my dying father, I fell on hard times financially. I applied for a modification to lower the rate (it was 8.5%) to lower my payment. My credit was good and I still had a salaried job so I could have made it work with a lower rate and my now only one income. Instead they lost my documents, claiming the file was "incomplete" at least 5 times. I was up for review over and over. During this "review" period of FIVE YEARS they added late fees, never applied my escrows properly, put payments on the back end with an interest charge of 8.5% each time to the tune of $60,000.00!!! YES SIXTY THOUSAND DOLLARS! Over this time I was paying them what I could, and monthly. I still had decent enough credit to get an affordable car payment and pay my other bills, so obviously I was still making enough to not ruin my credit but they wouldn't help me.

Criminal, they love to sell your mortgage to an even nastier agency. Raise your interest, change your payment schedule without warning. Bottom line they really suck.

After reading so many bad complaints about HSBC, I had to share my experiences. HSBC had my mortgage at 7.5%. I called and asked if there was any type of refinance program and they said no. At the time I was upside down. The customer service for HSBC sucks. They told me quote: "we have you by the balls and there isn't a damn thing you can do about it". Three years ago the market changed. We are now at a 4% rate. HSBC is a horrible organization and whoever runs it should be in prison. I hope that idiot knows about KARMA.

My husband and I were a week away from closing on our real estate home that we were purchasing as a foreclosure from HSBC. Our bags were packed, kids schools were changed and we were ready to go. The attorney informed us that they made several unsuccessful attempts to get a municipal search done by HSBC. HSBC decided to terminate the contract stating that we were in breach of contract. We fail to see how we breached any contract if they couldn't provide the required paperwork for closing. Long story short don't trust them. We invested money in a home inspector and appraiser and countless other items that were necessary to close on this home and not to mention all the time that was sacrificed for it. They've had this house on the market for over 2 years and we are the 5th couple they are doing this too. Don't waste your time and hard earned money on them.

When we refinanced our home in 2006, the standard mortgage rates were in the mid 7% area. We were at 7.249%, with a 2nd mortgage rate at 10.99%. A couple years later, when the market collapsed and interest rates plummeted, we tried to refinance. Both my wife and I are Veterans, so we attempted to use a number of programs, they refused. We tried asking about doing HARP, they refused, said they didn't have to because they weren't backed by Fannie Mae or Freddie Mac.

My parents financed their home with this horrid company. Their customer service is horrible and practically nonexistent. When we paid them off we ACTUALLY had a celebration! We were so happy that we were finished with them! Ten years later they are STILL a pain in our side. We found out they didn't file paperwork stating the mortgage was paid in full.

I paid off my second mortgage and they will not give me a statement telling me I have paid it off. As soon as I get that I can refinance with the VA. They just won't do it so I can't get rid of my mortgage with them. They are so totally ripping every customer off.

I remember catching up my payment and then a lay off took place. It seems as if they wanted my home to foreclose rather than work with them. I sent $9,000 to bring my mortgage up to date once the lay off took place. It was nothing I could do from lost paper work to just stating "no you're late getting the paper work in" was unreal. Then they sold my home to an investor for $32,000 when I owed $158,000. Truly unreal.

If I could, I would give this rating no stars. I have been trying to refinance with Quicken Loans since august 2016. FEMA had recently remapped the flood plan in my city. HSBC adjusted my mortgage rate over $300 the first month (strange since I read in some of the documentation sent to me that they were going to increase my payments $126 per month for the flood insurance). I subsequently found out that my condominium complex carried coverage for flood as we own the sewers on the sidewalk on city property. I started questioning the insurance, why I couldn't cancel it, etc. I was told that only HSBC could cancel the policy and then I was told the coverage was not sufficient, the policy had $10,000 for the basements and $1M on the buildings. The reply to Consumer Protection was they required coverage on the outside of the building.

I bought my house in 2005. Now I want to sell but my payoff is 14,000 more than the purchase price. How can this be. HSBC claims world class customer service. What a joke. I was assigned a Specialist but the trick is reaching her. Ever since they purchased my loan it has been a nightmare. Will be happy to get rid of them.

I had loan with HSBC back in 2002. I did refinance in 2002 and never got the discharge letter. I discovered this problem in Jun 2016. I called the attorney that did the refinance closing for me in 2002. He called the HSBC and asked for the discharge letter since Jun 17 2016. It is Sep 5th now and still no response. I am totally messed up. I can not get home equity line or mortgage on the property. I am very unhappy.

I have been with HSBC since 2003. It has been a nightmare from day one. The customer service is ridiculous. If you fall behind, like most of us do at some point, they will not work with you. In fact they won't accept a payment unless it's the exact amount you're behind, thus causing you to fall more behind. Choosing this company to service my mortgage has been the worst mistake I've yet to make at 40. It seems they are in business to gain from your misfortunes.

I am in desperation mode. I can't get a loan modification and I'm trying to come up with the money for a lawyer. We have sent over a dozen re-faxes because week they lost it out we didn't send it in TIME. I've had a HEART ATTACK - because of the constant phone calls in 34 years never being a part - my husband is still give at truck driving school.

Ruined credit completely! Short sale occurred/reported as foreclosure! Years later learned of the damage on report! Bought out have no info of account at THH! Should be sued for stupidity! Workers clueless, days spent on phone calls transferring from department to department or eternal hold. If you want to be frustrated with a company and need your heart rate to go up get a mortgage/credit with them.

We have been trying to get out for under HSBC since they bought our loan. They are the worst. We tried a mortgage modification to lower our payments with them and it was a huge mess. After they lost the papers a dozen times and turned us down a dozen more and about 5 month of arguments they finally said they would do it. The new mortgage amount was three hundred dollars more than the old amount then they got mad because we refused to sign it so they charged us a bunch of late fees. Now we started to refinance with a different company and they will not turn over the papers needed to do the loan. Every time our hopefully new company tries get the payoff amount or payment history they refuse to release it or they say "We will mail it to you."

In 2003 I paid off a home equity loan with HSBC. They charged me for filling a satisfaction with my local county but never did it. They sent me a letter stating that it was paid off. Now, 13 years later, I am in contract to sell my house but it has been held up because there is a lien on my house from HSBC for this credit line. After trying for 12 months to get this resolved, HSBC still has not come through. They keep giving me the runaround "we don't have the loan, try HSBC PHH." I have contacted HSBC Mortgage corp PHH and they tell me the same thing that they don't have the loan either. It is maddening!!! They are holding me captive because one of their employees did not do their job and now I am paying unjust consequences for this bank's poor management of their paperwork. Avoid HSBC at all costs!!!

I have been with this company for over 10 years, never missed a payment until I lost my job last month. I've applied for the loan modification and they turned me down. My only income until I find another job is about $1600.00, my military pension. Still this company will not give me a break even at this difficult times. I am a veteran with 20 years of honorable service and although I do not like to take advantage of my service, this company is so heartless that they will not even work with me until I find another job. Their only recommendation is to file for foreclosure, or short sale our house. I've repeatedly told them that I want to stay at this house if they can give me a break. I'm sure there are other company out there that practices similar tactic, but this is not how you treat a valuable customer.

There is a very obvious reason why HSBC is now out of business. The games they play with both customers and other businesses. I work for another lender and have never found another institution that plays so many games over the phone, via fax, or via email. They hate their customers and they hate other businesses even more. They refuse to speak to someone on a recorded line yet record all of their own calls. I guess they're afraid to say the wrong thing and be held accountable for something. Very, very sketchy company. AVOID AT ALL COSTS.

Since 2002 this company has jacked us around. They said we hadn't made payments for 5 yrs., guess they lost all our checks. No statements from them, no help and owed more at the end than we borrowed. This company is horrible! They sold it to Caliber homes in Nov. of 2015, foreclosed on me in March of 2016, and bought it back. What a fricken rip. We even had them included in a chapter 7 bankruptcy in Nov 2015. Please someone sue this company and put them out of business. Interest rates are 12.5 and we couldn't refinance!! We all deserve our homes back or money from these crooks!!!

My husband and I tried for a modification of a home loan due to loss of income/job. We were given the runaround for 2 YEARS. Continually asked for the same info over and over, even though all we sent in was exact documents that had already been sent. We were denied several times. The reason? Could not prove a hardship!!! My husband was out of work for almost 8 months, no income coming in and we couldn't prove a hardship? It seemed like the more we fought, the more HSBC was resistant to helping us.

I was given a loan modification. The interest rate was fair and in the current prevailing market. As of Dec. 1, 2015, they have taken the loan modification away, moved the rate up to 13.75. I still have a first mortgage going into year 15, which I have never failed to pay on promptly. I cannot pay the 13.75 that HSBC demands. They are asking for deed in lieu of foreclosure. My home is also underwater. I am disabled and have nowhere to go. They are calling me on the average of 5 times per day and telling me not to pay my 1st mortgage, but to pay them instead. I desperately need some guidance. I am alone and sob for hours after these calls.