Honda Financial Services Reviews

I have been buying cars for 30 years and almost all of them have been Hondas. I have always loved the vehicles and their performance. However, my recent experience with Honda Financial Services after a total loss accident was so awful that I will never purchase another Honda again. After my car was declared a total loss, Honda Financial Services turned the process into a living hell. There was zero coordination between Honda Financial Services and their own HondaCare Gap coverage. I had to upload more than 10 documents that should have been sent directly between companies instead of forcing the customer to chase and resend everything. They took weeks to send a letter of guarantee to my insurance company, which delayed the payoff and kept the account open longer than necessary.

I really didn't have a problem with the financing of my Honda. The problem arose when I tried to get a lien release from Honda Financial Services so I could sell the car. I spoke to was friendly and accommodating customer service rep he and assured me the lien release would be sent via email. I did receive the release with the wrong customer's name, which was useless. After numerous subsequent calls, I received the second letter by mail which didn't have the notary seal. Also, useless!

Bought a Honda CRV Hybrid on late April 2025, less than 3 months my car got totaled. I paid my GAP insurance in full while buying my car. Even after paying all my money by 1st of August. I still am struggling to get my GAP refund back on 3rd of November 2025. They have good staffs at FLOW but worst service whenever you need to get stuff back. They don't really care. 4 months later they tell me that they are not the ones but the Honda Finance, who I have to talk further. They did not even inform me! Such irresponsible act. HONDA FINANCE on the other hand did not contact me, have wait times for hours!!! I will never recommend HONDA. Very irresponsible for their service.

Imagine a company that makes it hard for you to pay, doesn't have an app or modern ways of paying. Nonexistent customer service. An automated service that actually hangs up on you sometimes. It is a actual dog fight to try to pay these people. To pay this month I signed into a website that was blocking me from making my payment so I went to a divergent way used the phone system which hung up on the at first, then I got two added charges just for paying. Embarrassing bad business.

I don’t even want to give them a single star here!!! Honda Financial is a horrible company and I don’t recommend them at all to anyone. They have no empathy towards customers in a hardship. I was out of work due to knee injury and got knee procedure done. I was not able to work and I did let them know my situation. Once I went back to work and ready to pay what I was behind, they repo my car without giving me a chance to pay what I fell behind. They denied to give me assistance and did not allow me to get my car out. This is not right!!

i’m never the type to come on here and write a review, but I thought this should be well known before someone tries to do what I did and get put through the same thing. I initially got charged double for a car payment which first of all I’m paying $600 for a lease which is a 2025. I am enjoying it and I appreciate Rosh Honda in Westerville, Ohio, Otis, and the team are amazing people. Honda Financial on the other side as a whole is terrible. I got charged over 1200 for one car payment and so I called to ask for my money back nicely as I always am and it took them a week. So I called back nicely again the next week and asked where it was after I was told the refund had been put in the first week I called back and it was never even put in for me to get my money back.

I like so many here will tell you DO NOT USE HONDA FINANCE! They are simply impossible to deal with, the customer service staff are all very well trained to sound very sorry and apologetic but they do absolutely nothing to help, and if you want to contact financing, you have to actually mail them a letter, that's right, a mailed in paper letter, simply unacceptable in today's technology and the fact that in a court of law, emails, even text messages can be used. If you ever have any issue you will get absolutely nowhere. I will finish my loan and never purchase another honda ever again, and will be sure to tell my friends and family just how horrible they are to work with.

This was a nightmare. Charged late fees when I was on autopay over a week before due date. They reimbursed the fees only after I called and said it was a system error. I have been on auto pay entire length of lease and when I bought car. Multiple recalls on Honda HR-V 2021 more than my 2012 Nissan Rogue ever had. Then, when Honda HR-V was totaled, it took the finance department over 10 days to give a quote for payoff to my insurance company, yet still charged me a fee for monthly after getting payment from insurance that paid off vehicle. Still fighting to get my money back over a month later. Never ever will I recommend Honda finance to anyone and made sure my brother didn't even buy a Honda last month; instead spent 60k on a Jeep with better financing.

Completely predatory. Makes promises they don't keep and doubled our monthly payments. As a Disabled Veteran on a fixed income, they only saw dollar signs. Now I have to go to the food bank to survive.

This financial department sucks. I will never deal with them again. I reported them to BBB. Runnnnnnn! The reps know nothing. They couldn’t even get an email right that I had to send documents to... it was more than one rep. The lady I spoke with who claimed to be a manager, didn’t even care that her employees had little knowledge. The reps said they were their own “leads” and had no supervision at first. Beware. It is sad, Honda is a big name…. These people are ruining it for Honda.

I called Honda Financial Services, and the customer services rep just straight up hung up on me and said call back tomorrow. I wasn't even finish asking her a question. I think Honda Financial Services need to check on their employee, they are very rude.

Buy a Honda, but DO NOT USE HONDA FINANCIAL FOR FINANCING. They are impossible to deal with if you ever have a problem. We have leased / owned Hondas for decades and in each case if we ever had an issue it was always with Honda Financial. Currently they say we owe taxes on the previous car we leased - ?!?! Out of the blue we owe taxes!!! We no longer have own or lease the car but they are sticking us with over 700.00 or turning us promptly over to collections. No help, no appreciation of our business. We are devastated and very ticked off. We will continue to write bad reviews about them and will strongly admonish NEVER EVER EVER sign on with Honda Financial. Buyer beware.

In the earlier years of my life, I leased Accords, and every time I went in for a new lease, I would tell the guy, 'Listen, I know the trick.' Before you put any plates on a car, I would like to know the exact price. Please speak with the financial manager now. Every time was a disaster. My 80 year old father who has his second Civic with them, this one leased, was just repoed out of my driveway in NJ at 3 am and no letters were served, claims of phone calls, and the guy on the phone was so rude, dismissive, and said it is up to Honda to determine if he gets the car back. According to the UCC in NJ, they are required to return the car as long as all payments have been made.

I would never get a loan from Honda Bank again. I make extra payments on the principal, but tell me why my payout amount goes up instead of putting my full payments to the principal, so that means I get taken extra interest on my principal and interest on my monthly payments.

I have contacted Honda Financial Services 6x in the past 2 months trying to obtain the Power of Attorney form to change my leased car registration to SC. Every time I call, they say they will mail it out (priority), never arrives. When I call back, all they say is I can send another one and make a note on file. Based on my records, there should be at least 4 copies of this form in my mailbox by now, and still nothing. I have received several other bills, flyers, etc, from Honda to my address without any issues.

Honda Finance is just ridiculous. THEY HAVE NOT REPORTED TO THE CREDIT BUREAUS IN OVER 8 MONTHS!!! Last time they reported was Aug 2024 and this is late July 2025... nearly 9 months. To make things even worse, my loan is PAID IN FULL, but the credit bureaus report that I still owe over $4,500!!! I called them TWICE to get the problem fixed. I send them a letter with all the details they asked (confirming what THEY KNOW, that my account has been paid in full). It has been > 30 days since sending the letter and NOTHING. This is totally unacceptable. I did my part of the deal, and Honda is NOT doing theirs! It is directly impacting my credit and my chances of getting a new car, as the Credit Reports still show this as an open loan. It's been nearly NINE MONTHS without reporting to the Credit Bureaus. Totally ridiculous. Honda has great cars, but their back office support team has much left to be desired.

Honda promises that you are family. We have owned numerous Hondas since 2007 been Tier 0 customers. I will never buy another Honda! We are done! I will be picking another reliable brand. My husband and I have major trouble that were beyond our control. We sold two vehicles and kept one vehicle to ensure we could make the payments. Never missed one Honda payment! Due to the other payments we did miss on other items, Honda punished us and refused to finance us again after telling me verbally that we were family when I specifically called them and asked. I called and complained about the dealership and how we were treated.

Honda Finance is absolutely ridiculous. They have NOT reported to the credit bureaus in over 80 days. The last time they notified the credit agencies was February 21st. This is June 4th. It looks as though I have not made a payment since February, which I HAVE made my March, April and May payments. The balance I owe is not correct. I called them to get the problem fixed and all Sandra did was offer a letter stating I’m up to date on my payments. She claimed a manager is not readily available to talk. She has to put in a ticket to have a manager call me. This isn’t the first time they haven’t reported my payments and offered to have a manager call. The last time I NEVER received a call, but they finally updated my payments only because I called and complained. This makes me look BAD. I make all my payments every single month on time, if not early. This is unacceptable. I won’t purchase another Honda. It isn’t worth it.

If I could give Honda Financial Services negative stars, I would. I needed very simple documentation from them to be able to transfer my NYS registration from the previous lease I turned in with Mercedes to this one, which has been leased in my name the last year and a half; it was just registered to someone else on the account who since turned in the plates. I was misinformed on the proper documentation I would need to show (told a printed version of the title should suffice), and when I went to my DMV appointment was turned away. I was unable to get another appointment until a week and a half later (thus, needing to spend additional funds to rent a car).

The worst experience with customer service ever! You need to wait for at least an hour to get through customer support helpline. Getting the title from them is a nightmare! Did everything suggested by them but still did not receive the title in time.

Spoke to representative Nick & explained that I had made changes to my banking institution on your website & set the payment to be taken out on the due date. However, payment was taken before the due date, resulting in my account having insufficient funds & I requested to be credited the $25.00 fee since this was a mistake. Nick stated that the fee charged to Honda Finance is from my bank and that I am responsible. Stating that "I" made the mistake, that there were several attempts that "I" made to make a payment from my account with insufficient funds. He refused to listen & to be of assistance.

I just need to vent and warn anyone thinking about financing with Honda Financial Services: DO. NOT. DO. IT. I financed a car through them—nearly $50,000, paid off in full after 4 years of ON-TIME payments. Not one missed or late payment. I was the model customer. And yet, almost TWO MONTHS later, I still don’t have my title. I live in Minnesota, and they keep fumbling. First they said it wasn’t sent to Washington—why that matters, no idea. Then they claimed it wasn’t processed at all. And now? Now they’re saying I have to pay extra fees to request a duplicate title. Excuse me? You lost it and now I have to pay for it?

This is the worst company ever. They have zero empathy for the current economy where a lot of us were laid off. It's threaten, threaten, threaten while they bathe in the riches. Do not use them. It is almost impossible to get a human on the phone as I've tried for two weeks, and the Chat Bot only fails to understand or connect. I regret ever using them. They could care less I am a hard worker battling today's poor job market. Find someone else who understands and will work with you. These guys won't budge.

I am writing to formally file a complaint against Honda Financing for their unacceptable handling of my account, lack of communication, and the distressing impact their incompetence has had on my life. My experience with Honda Financing has been nothing short of disastrous, leading to financial loss, emotional distress, and even personal tragedy.

Good experience until the Most important part-Getting my Clear title after vehicle was paid off was nothing short of the complete "Run-a-round". They only sent me the Lien clearance and told me I didn't really need the title, anyway...just to keep the Lien clearance in case at some point I wanted to sell or trade in the vehicle. I called multiple times...Today after 4 years of getting the run-a-round I took the Lien to the tax office-was told that Honda should have given me the Clear title back in 2020-over 4 years ago when I paid off the vehicle. When I called Honda Financial today, they lied and told me they sent it years ago, which was a Complete Falsehood. I begged them for months/years for the Title and I finally gave up.

Garbagio. Hit my cosigner and I with a late payment credit hit, of -50 points, because these brilliant fellows won't listen when I tell them there is a refi in progress. Enjoy the lawsuit! I will NEVER purchase a new Honda again. The car is crap, the lender was crap, the dealership was crap (Morgan Hill Honda in CA; steer clear of all Honda. They're just producing lemons!).

First of all, they started the payment earlier than I promised to pay at the dealership, and I had hail damage, I sent them a check to endorse but they didn't contact me to provide documents until I called to check an update, after a month and two weeks they told me to complete the car damage out of my pocket to get the endorsement check. The customer service won't let me directly talk to my case holder for undescribed reasons, and she hung up on me. I don't recommend them, and I can't wait to refinance it with a different institution.

I paid off the loan early and contacted them to get the tittle. But they kept delaying. I made countless calls and they kept pushing it back. Too bad. If you pay off the loan earlier, you may also get 2 or 3 months later. Too bad!

Never been late in 3 years. Asked for 1 month extension. After a lot of red tape he told I couldn't get another extension for 2 years. I told him if I didn't need an extension in the past 3 years what would make him think that I would need one in the next 2. I told him don't worry about it. I'll figure something out. The worst customer service on the planet.

I made an early payment and they charged me again on my due date. I called and the person working at the moment told me that it would reverse payment on its own due to non sufficient funds. They ended up charging me again 25 non sufficient fund fee even though I paid early and spoke to someone.