Honda Financial Services Reviews

Good experience until the Most important part-Getting my Clear title after vehicle was paid off was nothing short of the complete "Run-a-round". They only sent me the Lien clearance and told me I didn't really need the title, anyway...just to keep the Lien clearance in case at some point I wanted to sell or trade in the vehicle. I called multiple times...Today after 4 years of getting the run-a-round I took the Lien to the tax office-was told that Honda should have given me the Clear title back in 2020-over 4 years ago when I paid off the vehicle. When I called Honda Financial today, they lied and told me they sent it years ago, which was a Complete Falsehood. I begged them for months/years for the Title and I finally gave up.

Garbagio. Hit my cosigner and I with a late payment credit hit, of -50 points, because these brilliant fellows won't listen when I tell them there is a refi in progress. Enjoy the lawsuit! I will NEVER purchase a new Honda again. The car is crap, the lender was crap, the dealership was crap (Morgan Hill Honda in CA; steer clear of all Honda. They're just producing lemons!).

First of all, they started the payment earlier than I promised to pay at the dealership, and I had hail damage, I sent them a check to endorse but they didn't contact me to provide documents until I called to check an update, after a month and two weeks they told me to complete the car damage out of my pocket to get the endorsement check. The customer service won't let me directly talk to my case holder for undescribed reasons, and she hung up on me. I don't recommend them, and I can't wait to refinance it with a different institution.

I paid off the loan early and contacted them to get the tittle. But they kept delaying. I made countless calls and they kept pushing it back. Too bad. If you pay off the loan earlier, you may also get 2 or 3 months later. Too bad!

Never been late in 3 years. Asked for 1 month extension. After a lot of red tape he told I couldn't get another extension for 2 years. I told him if I didn't need an extension in the past 3 years what would make him think that I would need one in the next 2. I told him don't worry about it. I'll figure something out. The worst customer service on the planet.

I made an early payment and they charged me again on my due date. I called and the person working at the moment told me that it would reverse payment on its own due to non sufficient funds. They ended up charging me again 25 non sufficient fund fee even though I paid early and spoke to someone.

I recently bought a Honda Pioneer. The machine is fine thus far, but trying to get my account set up and then pay my payment has been a nightmare. All along it's been a frustrating experience, lack of information being just one thing. Never again.

I will never purchase another Honda again let alone use this financial service. Not only did I continuously have issues with this institution but after paying my car off, I never received a title or any paperwork concerning the matter. When I reached out to customer service they advised me they had mailed the titled and it was showing in their system as “received” (which I never received) and that I would have to pay for a duplicate. So, I paid 40 thousand dollars on a car, which I don’t even have a title for, never received and now I have to pay for a duplicate title for THEIR error. Most absurd thing I’ve ever heard of. I will never recommend this institution to anyone.

I was having hardship So a Account Manager called me and I Answered. She asked was this a good time to talk. I said yes so my friend decided to leave. On the way out I told her thank you (She stopped by after burying my step dad). I explained to the Account Manager, "Sorry I was speaking to my friend who was leaving." She then says, "So are you talking to me or her." I said, "Excuse me ma'am, she left.." She then respond, "Yea because I'm talking to you and you're talking to someone else." I said, "I'll just call back to speak to someone else."

All I wanted to do was purchase my car at the end of the lease. You can find the payoff amount in your account though the website says you have to call them. If you call them they say you can mail a check and a form to one address or overnight it to a different address. Nowhere does it tell you you can pay it off through your bank account or call and pay it off with the account number and the routing number. When I identified the lack of the second set of options on the website. When I provided this feedback to a lease maturity representative and I identified the four options he mocked me by laughing at me and said “There are only 3 options, not 4”. I explained that overnight or regular mail are two separate options. He laughed at me again with a mocking laugh. I told him I didn’t think his laughing at me that way was appropriate and he laughed some more and hung up.

How can a financial institution finance a vehicle that when adding the negative from a previous vehicle places this new financed vehicle above the worth of the vehicle, thus placing a 2024 $11,000 under the value of the vehicle. Is this even legal?

Honda Financial Services has the worst website I have ever seen. This is a disgusting company. Customer Service is horrible. My husband purchased a Honda Ridgeline which he drove twice before he passed. He owned the truck four months before he passed and put 133 miles on it. Honda was adamant about not taking the truck back. As far as I am concerned I would never purchase any vehicle from Honda and I would never let Honda Finance take on the loan. They are all dirt bags and should be ashamed of how they have treated my husband who was a veteran and myself.

If I could give a zero I would. Very upset with the service from this company. I am in the process of transferring a lease to another person and customer service cannot transfer calls to the representative of the company, they never return my calls. They do not send me the letters that I must sign to continue with the process, they tell me it can take 90 days but it turns out that at this point it will take a year. The response from customer service is frustrating, and it does not matter if you speak English or Spanish. The system they have is very unserious.

Contacted Honda Financial Services three times (over several weeks) to have them send documents to get my car re-registered to my son. First, waiting time to talk to an agent is excessively long (15-5 minutes). Secondly, agents I talked are generally knowledgeable. Thirdly and the worst part is: following through and communication on the progress of the requested documents were poor so that I had to call them three times!

Worst customer service ever experienced. After 17 phone calls over a 6 month period and escalating all of them, so multiplied by 2 and talking to 37 different people, they refused a very valid request to transfer equity. They made it clear the customer does not matter. We will never buy another Honda - ever. Highly disorganized, arrogant company.

They have the WORST customer service. They will make you wait forever on the phone to talk to a real person. They do not support you when life happens and will attempt to repo your car at the first opportunity (only had 2 late payments over 5 years and they tried to take my car while I was in between jobs in college). Call center employees have given me more attitude than a high school girl. They will call and harass you during work and nighttime hours. They do not care about you as a customer only your money, and they make it abundantly clear the longer you have your Honda and have to deal with them. I have many stories, but let me save you time by just saying finance somewhere else. I love my Honda but I will NOT do business with their financing office again. They are a predatory business looking to take advantage of you.

Sloppy foreign company that hires ** puppets to defraud hard working ** innocent consumers, this starts with the dealerships that sell you warranties that other Honda dealerships don't accept, and ends with you getting overcharged through their financial services. Take my advice. Keep it one hundred percent American and stay away the dealership unless you pay cash and walk away.

Honda as a whole is absolutely terrible. Their payment options SUCK. Their reps SUCK and are not trained properly. They care nothing about consumers, they just want to take their money, I was in a horrid situation in April with my brand new just driven for like 30/45 minutes. Everyone was rude, no one cared...My engine could have blown up, maybe they would have cared then, but I doubt it.

I bought a motorcycle in Arizona and planned to register it in my home state of Oklahoma. Honda Financial being my lien holder won't release the title to Oklahoma. So now I'm over 2 months into my purchase and making payments on a bike that I can't register nor ride. Do NOT use Honda Financial Services under any circumstances!!!

I bought my first Honda in 2019 and traded it in 2020 for another Honda dealership. Fast forward to May 2024, I traded that Honda for a Ford. Ford told me that Honda has not reported a single payment, mind you all of my payments have been on time for almost 5 years. I called Honda and they said they don't report to the credit bureaus until after the account is closed. I said okay, that in and of itself is not great because a good payment history positively impacts your credit history which can lower your interest rate thus saving consumers thousands of dollars.

Never make a loan with this entity. They are loan sharks. They have no respect for the customer. They charge double or more for the vehicle and at the end of the contract they add money to the account that they never told you about. Big mistake to deal with this company.

Terrible customer service stemming from the whole system. Paid my Honda in full. Requested title and bill of sale. Bill of sale was incorrect. Went through hoops and many calls to finally get a corrected bill of sale which will only be mailed at my expense. Finally received the updated bill of sale with state ID missing and does not match the title. Meanwhile I cannot transfer the title and continue getting billed for a car I traded in. I phoned today and customer service states there’s no supervisor and nothing they can do. They offer to send over a limited power of attorney via email but I may not be able to use it unless it’s the original. I request it to be certified and I’m told only at my expense although this has been their errors. Wanda the rep advices I will receive the email in 10 mins. 30 mins and no email. The back and forth continues with no resolution.

Paid off my Honda Financial lease on March 7th; had a buyer. Customer service simply blows you off. First, they claimed to not have received the required odometer statement. Wrong! After two days and numerous calls (bear in mind that I had an email from Honda acknowledging receipt of the odometer statement) one of their phone reps “found” my statement on a “second screen”. That’s it? Nope. Odometer statement I submitted correctly reported mileage of 3,702. We’re old folks, hardly drive and statement was accurate. So, what did Honda report on the transfer title? 37,002 miles for a car we had for 9 months at that point?! They didn’t call or email me about the matter before completing the title I needed.

I have never dealt with such inept financial company. I've had 3 vehicles through Honda Financial, lately it has been terrible. Last year, I bought a new Honda and financed through them initially. But decided to get a better rate elsewhere. Getting the title transferred was a nightmare. No one knew where the title was and became a 2 month process of them transferring me around to finally get to my new finance company. My other car I had with them. Recently was totaled. My insurance company sent the payoff, we're 3 weeks into them sending and Honda keeps saying they don't have the payoff. Now my payment is showing late. I've had both insurance and Honda reps on the same call. My insurance company shares the check information and everything they need and still no luck. Once this last car is paid through insurance, I'll be glad to not have them.

Approximately two weeks ago, went into ford dealership and I got a Bronco 2024, and my spouse got a new F150 4x4. Honda calls the day after payment was due. We had purchased these new rides on 17th. Payment for Honda was due on 25th. They call and I answer. The loan guy said, oh you traded to a third party? I said, no. I traded for a Ford. I didn't go through Craig's List to sell it to a rando. He said, that's third party. Why, I said. He said, because it wasn't a Honda dealership. I said, let me stop you! Hold up! We went to Honda and didn't like anything.

Do NOT use Honda Financial! I'm a month into owning my motorcycle and they won't give me a title to register it. They are absolutely no help and just want your money. Absolutely horrible financing company!

I just got a call from Honday saying my lease is coming to an end. First off Honda been took my car. Customer service from Honda very poor with a lot of representatives. They don't care for anyone situation. My car was 6 months away from my lease ending. Honda took my car back. Mind you even if I was late on payments not more than a month late but late but always paid. No repo. Until the year of 2023 I had my newborn and then after I had to do sureger. I was not working from April to August. I had no income for 3 months and half. Disability and FMLA took forever. Didn't come in until August and when it did I paid rent that was behind and my car note two months.

American Honda Finance is without exaggeration the single worst company I have ever interacted with. I began leasing a 2023 Honda Civic Sport in June of 2023 and have only had negative experiences in dealing with this company. I originally enrolled in EasyPay automatic payments, however money was mistakenly withdrawn from an account with insufficient funding. According to Honda, this occurred on 3 separate instances, which I do not recall. As per their policy, which I was never made aware of, this made my account ineligible not only for EasyPay, but for all online payments for 12 months.

I was going to purchase and I was going to purchase a new Honda pilot, but not now! Absolutely the worst customer service experience I’ve ever had! Never received my title, when I went to the clerks office to get a new one issued, they said Honda still had a lien against it. However, he said that happens sometimes and lenders are quick to fax the lien release so the person can get a replacement title. Not Honda. You have to pay up to $60 for them to do the work they should’ve done anyway. And then it takes several days to receive it. When I called customer service not only would a supervisor not come to the phone. I was told they never come to the phone and then I was hung up on. Under no circumstances well I ever buy a Honda, or have anything to do with Honda.

Single mom trying to do the best I can. Was going through a financial hardship and missed 1 & 1/2 payments. HFS added late fees, locked me out of my online account so that I could not pay. When I called in, young lady ARGUED with me (unprofessional) and said “there’s no supervisor available & if it was, she’d tell you the same thing I said”. What she said was “you chose to make a repair on the car but didn’t make a payment so that was your choice so now you’ll pay 1 & 1/2 payment plus late fees or repo”!! Mind you my lease is almost up! I have never worked with Honda before this and will never again! My fault though because when I went to lease the car in NJ the staff was very unpleasant towards my father and I as if they didn’t want {US} in their place of business to begin with. - Unhappy customer

I love the car, I leased a Honda Fit 2020 for three years, and my husband and I decided to purchase the car this past July. In the process, however, we were misled by the salesperson, Sadiq. During our negotiation he promised us at least $4500 for the car we were trading in. We explicitly told him that we would not accept the offer unless they can match the number. He came back after negotiating the price, and exclaimed, "I got it!!" --- as if he successfully negotiated for the price requested.

Missed 2 payments on auto loan & they repossessed the car. No letter or phone call ahead of time. I told them I have the money & would pay. They denied my appeal (including a letter from my psychiatrist stating I had brain fog from COVID). Told me the only way to get my car was refinance with another financial institution, pay off the car totally, or let them auction off the car. They put us through hell for over two weeks. ALL FOR 2 weeks missed payments. The only good thing about this institution is they have very kind & knowledgeable customer service representatives. They should work somewhere else. Since I have to be careful with my language I’ll stop now.

Every month is a crap shoot as to if I can get the website to work properly long-enough to pay my bill. It shouldn't be this hard to get a website to function properly. I am now late with my payment because after logging in, you can't click any menus on the site. This seems to be a huge problem for many people. This happens almost every month. How is this still not fixed????

Called twice. Waited over an hour each time. Very nice but services not up to date. I just want to register for easy pay and I had to go way out of my way to try to accomplish this. It's been daaaayyysss. Waited on the phone all that time to find out I have to go online to register. Ok. I go online and they don't even have my vehicle registered yet from Oct 28th. Omg, they are the worst. Just called Dealership to help me, still waiting for their call. Ugh.

I have never experienced bad customer service until I spoke with Honda Financial Services. They have the worst employees by far. I have gotten representatives that told me what I should do with my money that I work so hard for. Also ones that has told me I need should pay my note on time not knowing my financial situation even had one to tell me to hang up because she’s done talking to me. The Amount of money this company brings in on the yearly they need to invest in firing that whole customer service department as a whole and start from scratch because clearly these are people that has no phone etiquette at all. I don’t care how far behind I am for now on they are just gonna have to contact me by mail. The worst people to talk to ever.

Let me start by saying I love Honda vehicles/great cars! My issue is with the terrible customer service with Honda Financial!!!

We never received a title after paying off our car. Sec of State showed a lien from Honda three years after the car was paid off. I have been trying to get a title for three months now. Each call is a 20-45 minute wait. I am told different things each time I call. I also get transferred from department to department. I’m told I will get a call back and never do. This has been the worst experience I’ve had in dealing with any business. Avoid this business at all cost.

Went to Honda to turn in My 2022 Ridgeline for a cheaper car so I could pay lt off faster. After all was said and done here are the negatives. Honda claims to pay off the loan of your other car but in reality the payments you owed are tacked on to your new vehicle so you're paying for 2 cars and only getting one. Registration fees which should be $225. They charged $298 so $70 more than what it should cost. Got charged $1000 for delivery fee.

So in a nutshell I made a double car payment by mistake. After an hour finally got through to Honda Financial. Told them I made a double payment, would like my one payment money returned. So had to show them my financial statement showing 2 payments. They said, "Ok. Soon as we receive copy of that deduction your money will be returned." 16 days later after waiting another hour to get through to them they said they see refund was okayed. I will receive it in 5 days. Omg 21 total days to get a refund. By the time I get it the payment will be due again to me. This is abuse. I'm 75. I made a innocent mistake. Honda shame on you. You need to do better.

My wife bought and paid off her Honda-CRV. Loved the car, but eventually needed to sell it. Needed a lien release for the sale, after two 40+ minute hold times, a representative lost service and never called back. Another 40+ minute hold time, the representative promised a lien release be received in two-three business days. Four business days later, we are back on the phone waiting for hours and hours to get in contact with someone, but the service keeps hanging up on us after 30-40 minutes on hold. At this point, we are being held hostage by Honda Financial Services for something that they were supposed to do immediately after paying off the car... Which has been paid off for two years.