Honda Financial Services Reviews

She had elected to have statements of payment mailed to the house. HFS also had her cell and home phone numbers. She never failed to make her monthly payments. After 38 months of not missing a single payment and they were always on time, she receives a phone call on her cell from HFS that her account was forwarded to a collection agency for non-payment and her car was going to be re-possessed. This was a complete shock!! She didn’t understand what was going on. HFS had stopped sending her the monthly statements indicating payment is due. That was her only source of knowing when payment was due.

Her memory has been slipping. She may have inadvertently agreed, by checking a questionnaire box, to go paperless, or HFS just decided to stop the mailings on their own, she doesn’t remember. HFS was sending her a phone number with a recording, to her cellphone. She doesn’t answer her cell phone with numbers that she doesn’t recognize. She barely knows how to use a smartphone and she does not know how to play back a recorded message. HFS made no attempt to contact her in any other way other than her cellphone.

HFS does not care about their customers. They didn’t even have the decency to give my mother in-law a chance to respond to the notice and correct the payment oversight, before having the collection agency tow away her car. They are about as low as you can get. It’s as though they set her up for this. She was required to pay for services and fees on top of the 3 lapsed payments. Needless to say, even though our family purchased Hondas in the past (they do make a good product) we will never purchase one again. And if Honda’s sales plummet, their HFS department may be the reason!

Honda Financial is now sending me a bill for the $164.04 that the GAP overage on their lease program should have covered. When I call and ask about the balance, I am informed since their GAP coverage is internal it is not like other GAP insurance policies and they do not pay anything towards the insurance deductible and the outstanding balance is viewed as part of the deductible. This was after a previous conversation I had with the same department following the accident, where the representative informed me they were notified by the insurance company that the vehicle was totaled and the GAP coverage would take care of any remaining balance, so I would have no further financial obligation on the lease agreement. This needs to be corrected and this balance needs to be taken care of by the GAP.

Updated on 06/30/2018: In May 2018 my daughter was involved in an accident in our leased Honda. The insurance company determines the car to be a total loss and made payment to Honda financial. Honda Financial shows me still owing the full amount, does not indicate the insurance payment and shows me behind on payments. This has resulted in Honda Financial harming my credit rating by them falling reporting late payments on my credit. They have also been harassing me with multiple collection phone calls on a daily basis.

I have spoken with representatives several times and informed them that I had spoken with the Total Loss Department who has confirmed they received the insurance payment. After the representatives ask me to hold and check their system, they inform me I am correct and they will note my account. However, my account continues to show me over 2 months past due, I still have late payments on my credit and I continue to receive multiple daily phone calls from them.

It is time for Honda Financial to be held responsible for the harassing behavior and lack of customer care. They misrepresent the GAP coverage they offer in their lease as an insurance coverage but it is actually an internal department. They advertise on their website that the GAP they offer pays up to $1001 towards the deductible, yet the statement they have in their contract states it does not pay towards the deductible. Honda Financial is dishonest and uncaring. I wish to pursue legal representation for the damage they have done to my credit and for the harassing behavior.

My next dispute, I cancelled my Honda Care and I was told only 173.00 was be returned. Neither was it applied to the month of May where is should have for 173.00 but neither was it returned to me. However, instead when I called Honda Financial Services I was told it was kept as a security deposit. I asked why two years into my lease was I now being charged with a security deposit? After waiting 15 minutes, the representative told me it was in case damages were found on the car when it is returned.

I then said I would buy the car, then the representative said I wouldn’t qualify to refinance the car. I went to a Honda dealership to purchase the car and I was told that Honda Financial Services turned me into the credit bureau this preventing me from buying the car at the Honda dealership. Also, after stating I would buy the car, my payoff increased by a thousand dollars? My payments are up to date. I am writing a letter disputing the charges. I DO NOT RECOMMEND LEASING A HONDA.

Their agent called me so when told her that haven’t received the final bill I was told she would send it and I never got it. I actually went online to check the status and I could not make what I owed. When I ran my credit it was discovered that they put late charges on the account. I called them right away and paid what they demanded, but they do not want to remove wrong credit reporting because I did not renew the lease. Before when I had the lease active and called Honda Financial they were always nice, but not this time around. They were very rude, loud and unprofessional. I asked for a Supervisor twice and they refuse to have me talk to one. NEVER EVER WILL I BUY OR LEASE HONDA!!!

It would appear as though many of the folks here who have encountered issues experienced them as a result of purchasing more vehicle than they could afford. This is always a mistake. If your car payment is too large of a chunk of your take home pay, it does not take too many financial speed bumps before you are in big trouble. Any creditor is going to be problematic for you. Live within your means is the primary lesson to be learned there. As for me, I have really enjoyed owning my Civic Si. It's a nice sporty 6 speed manual that still gets decent enough gas mileage to be a good daily. It's also been bomb proof and has had no major mechanical issues other than routine maintenance. I could totally see myself getting another Honda next year when my current one is paid off, and I would not hesitate to consider HFS again if they would be willing to offer me a similarly attractive interest rate that I have on my current one.

I called them and asked him, “Could I get this fixed that I would pay off his amount,” and I did pay off his amount and they said, “Well pay first and then we'll see what we can do,” so I paid and immediately told me, “All there's nothing you can to get done we can't fix it.” Thanks a lot Honda Finance. I can't even reach you with a whole star. If I could go negative I would write a negative report. You are the sorriest company I have ever seen and I had a vehicle to Honda Finance and I paid it off ahead of time. Never missed a payment but I tell you what you don't have to worry. You will never have me as a customer. I guarantee that you're the sorriest company there has ever been. I will tell everyone I know not to ever use Honda Finance and I'm 65 and I have a hell of a lot of friends and if anyone ask me and if they even if they don't ask I'm going to tell him about Honda Finance.

I request that Honda would come and take the Bike, Honda said they did not want the Bike, Honda ruined my perfect credit of 813 and now they want me to pay my remaining balance of $5000, when if they had the proper insurance it should be covered, and they falsely advertise on their web page about what their Gap Insurance cover. I want them to fix it, clean my credit and stop calling me. They refuse to put anything in writing. Everything has to be over the phone where one cannot prove what they said, shame on them... Where is the state attorney???

However, Acura Honda financial has only made harassing calls to my family, talked down to me, and threaten me, saying there was nothing they could do to help with payments unless I caught it all up in 10 days. Even after explaining things are already tough and we just got hit by a hurricane, there was little sympathy. I was able to make one payment, called and spoke with a Robin. Now I know it says calls are recorded and I implore a higher up or this company to review that call. I was insulted to tears after hanging up. I was told I need to "look inside at myself as to why this is happening to me", "I need to help myself before I can get help", "Ask family for money, or I am not doing enough"... It goes on and on.

I am a single mom that works hard, trying to recover (I actually have medical proof and my attorney info as I have a trial pending for my injuries), just had a hurricane hit, and was asking for help. I have never been so talked down to, insulted, or disrespected. This woman should not have a job. All I asked for was help to keep my car during this difficult time not get insulted and degraded for my hardship. I implore someone at that company to pull that call!!! This company is a nightmare. Be warned, I was lied to from the get-go at the dealership too and being overcharged too.

I thought I was in good standing and was planning to make the last payment the end of month to clear the balance of $500. I had everything in order and would make my monthly on time. Anyhow, When I called customer services to find out about how to get my car back and how much I was supposed to pay in total, the representative was extremely rude. I asked to speak to "John" (whom was dealing with my case) which the representative said he is not available. I wish I would have gotten his name. He is was so nasty considering, yes I called in a panic because my car was missing. Nowhere was I rude like him (What goes around comes around).

Anyhow, When I was ready to pay, which I had about $2k, another rude representative told me that I need it to call a different department. When I called that department they informed that I would have to pay off the whole loan amount 23k and that the "decision" was made. I informed I was ready to clear the balance at the end of the month. However no one communicated that the balance should be cleared in 10 days. I'm sitting here with money to pay off the late fees and towing. When I spoke to the repo man although I was suppose to be in good standing in September no one communicated to him to even stop the repo since JULY. In his account it shows my status has been open since JULY.

There is a lot of miscommunication, dishonesty and wrongdoing here. I gave up on the car because who has 23k to pay. I'm leasing another car now, and will just put the money toward a car I'm looking to buy. I will never go through Honda nor whatever "payoff" they give me. I'm pretty sure I won't be able to pay and will join the billions of people in default and debt in America. Great job. Enjoy the car Honda.

They told me my refund is denied because the dealer shorted the check, SO CALL THE DEALER! Instead it's been me going back and forth, Honda Financial telling me one thing and then telling the dealer another. I just want my refund!!! I paid you on the new vehicle and now you have a payment on a vehicle I don't own. Seriously never going back to Honda ever again!!! And I'll be sure to tell my family and friends. Thanks for your WONDERFUL customer service Honda Financial!!! I don't understand how you're still in business.

I had contacted Honda Financial and went to the place I leased the car to see if there was anything they could do to either lower my payments or get me out of my lease. At this point they told me there was nothing that they could do and that I would just have to suffer through it for another year. They do not let you sublease or anything. Instead of Honda caring about its consumer all they do is care about you making your payment. You could be in the hospital on your death bed and they would show up to repossess your car. They also had explained if I couldn't afford the car anymore and did a voluntary repossession that it would destroy my credit for 7-10 years so I wouldn't be able to purchase a home or anything of that nature to give my child a better life. At this point I am disgusted with Honda Financial and the way they conduct their business. I would definitely under no circumstances do business with this company again.

I have learned that their customer service reps are improperly trained, and they have little or no decision-making authority. Honda makes a sound car, and as I said we dealt with the same car dealership for more than twenty years who are terrific. The dealership in Colorado on the other hand was horrible. They gave out misinformation, and they don't return phone calls. I tried my best to get to Corporate Affairs offices several times, again we found it near impossible to speak with anyone with decision-making power. It was difficult for us to move away from Honda, but we felt they left us with no alternative, and penalized us on the way out by slapping a $350.00 fee for not renewing with Honda.

I could maybe accept that if I was a first-time leaseholder of a Honda, but after an entire family's more than twenty years of loyalty you would think they would reward that by waiving the fee. We said goodbye to Honda with some constructive advice. Train and teach your people at Honda Financial Services proper customer Service skills, more importantly empower them with decision-making solutions... I hope someone authority reads this and has the courage to turn the terrible experience we have had and learn from it. Otherwise like many other good companies they will suffer by losing loyal customers like us!

They are trying to bill me for $975. I spoke to their customer service but they care little for brand loyalty and don't care if I ever do business with them again. I paid for the Pilot cash out of my money market. I own two homes that are paid for and I have all the credit cards I need. So, the fact that they lowered my credit score by 120 points doesn't phase me in the least. When I am ready to trade in this Pilot I will pay cash again but I will be buying anything BUT a Honda. In fact, I just bought my granddaughter a 2014 Ford Escape. If not for their penny pinching stupidity, that would have been a CR-V.

When I asked to speak with a supervisor the rep loudly sighed and said she would "See if one is available" and quickly put me on hold. The supervisor came on and was equally unhelpful and rude. She asked me about my husband's income and I told her it pays the mortgage. She then questioned me if I was who I said because I said "their". I told her again that I said the and not sure why she was questioning me all of the sudden when I am trying to resolve things with them.

She then started to speak really close to the phone as if she was trying to intimidate me. I told her I didn't appreciate her calling me a liar and I'm trying to take care of things. The supervisor continued to be unhelpful and I ended the call. I agree with other reviews they have no care about anyone except themselves. Proper training in their call centers would go a long way with their people. My husband and I will never do business with HFS again once our lease is complete!

When I came back the sales rep Kevin was very rude, started arguing with me and told me that if I didn't like their rules, I needed to get the hell out of there. When I told him that he cannot treat me and talk to me like that, he told me that he shouldn't even help me, threw paperwork on the desk, walk out and called me a "**". My husband was outside taking the plates off and when he come back he was looking for Kevin so he can apologize to me and Joe and Scott were trying to cover up for him, lying even more by saying that they sent him home.

After all the paperwork was completed and we were about to leave, we noticed Kevin walked in to the manager's office and that's when my husband made him apologize to me in front of everybody. This is unacceptable. Kevin should not be working in customer service and has to go through anger management sessions, I hope Honda offers that. I've been with that Honda for 9 years and never had to experience the humiliation as I did today. They will definitely not have my business ever again. I will be calling corporate and HR department to make sure the above listed employees are held responsible for their actions.

Today I tried to call HFA 3 times to explain my situation and to see if they could help with doing one time goodwill adjustment... but HFA customer service seemed to be so inhuman an of touch and appeared just dummy robots. Sometimes circumstances do happens in one's life which are beyond any one's control… both times they hung up my call and refused to even listen to me properly... now I’m helpless, such a misconduct might be an acceptable norm in Japan or Korea but not in America... Never going to buy another Honda ever again!!!

Later my car was totaled in an accident and the at fault insurance company contacted Honda Financial Services to get the payoff amount for my lease. HFS proceeded to CLOSE MY CURRENT ACCOUNT AGAIN LIKE THEY DID BEFORE WITHOUT GIVING ME NOTICE. I could not log on to cancel scheduled payments. And OF COURSE, despite them having already closed my account, they STILL processed an automatic payment that was scheduled. So on top of my payoff amount, they're trying to get another months payment without a second thought.

It should be standard that a lease or loan holder is notified when his or her account is being changed in anyway. And if HFS decides that an account holder should no longer have access to any account, then they should also assume they themselves no longer have access to any BANK ACCOUNTS associated with that account until the account and payment schedule is made AVAILABLE to the account holder. I claimed fraud with my bank the first time, and they were able to quickly fight the charge and pay me back. Hopefully the same can be done this time around... Unbelievable... Honda's Financial Services are ridiculously outdated, and their hours of operation are in complete disregard to the availability of the actual customers they are meant to serve. Never again.

They told me there was nothing they could do and I would have to pay the lease off or sign the car over to someone to get rid of the car. I requested a copy of the lease multiple times and finally had to have my lawyer contact them to get a copy of the lease. Finally my lawyer reviewed the lease and found there is no death clause in the lease. Honda STILL will not return my calls or my lawyers. This has been a NIGHTMARE in such a hard time for me

Without any warning, Honda Financial Services sent me two letters dated June 1st and June 3rd. I did not receive them until June 9th. The first letter said my debt was charged off for failing to fulfill my "contractual obligation" and was being sent to collections. No explanation was provided for what this meant. The second letter, dated June 3rd, said I had 15 days to pay the debt. Relying on the second letter, I paid it in full on June 18 and called on June 19th to have them remove the charge off from my credit reports. The representative was rude from the start saying they called and told me I had to pay it in full. I never received a call or letter prior to June saying if I did not pay the balance I was going into collections.

He said they spoke to my wife, but she was never told that if full payment wasn't made by June 1st, the debt was being charged off and going into collections. When I tried to explain the reasons for the delay and that I paid it off once I had the ability to do so (which was also within the 15 days demanded in Honda Financial's letter) the representative's response was "Not my problem". He refused to remove the charge off and said I could not speak with a supervisor. The representative also denied having any information of Honda Finance sending me the June 3rd letter that gave me 15 days to pay off the balance. I faxed it over to him but of course got no response.

Based on their fraudulent and misleading representations my credit score was lowered 90 points. I paid off the balance within the time specified in Honda Financial's letter and its response to me was essentially "We don't care" and "Not my problem". Honda Financial Services' attitude was demeaning to me as a consumer who was never late on payments prior to the accident and continued making payments even after the vehicle was rendered a total loss. I will never purchase or lease a Honda again and would recommend anyone that may anticipate some future financial difficulties to avoid buying or leasing a Honda at all costs.

I asked to speak to Anastasia's supervisor and she transferred me to a voicemail. I laughed inside, but deep down I'm disgusted due to my daily functions are Quality Assurance and to be the consumer this time and to be spoken to like that has left a bad taste in my mouth. I have been dealing with mess from the 1st day I purchase the car, but everyone has been nice about it and guided me to what I could do to keep myself from being 30 days past due. Again not sure what results I am looking for, but this kind of service is uncalled for and people should not speak to consumers or anyone that way.

I spoke the Support Contractor JMA Group - who after confirming my VIN confirmed 79.016% of Refund Approved. (They confirm the % and NOT the amount). That is around 4 years refund approved - $3000 X 4/5 = around 2400$). But I got the check from Honda only for $683. - Who took the difference of around $1717? Dealer or Honda Financial Service.

(I closed the Honda Financial Services loan in Jan2016 and moved to DCU - which I closed in Sep2016). This is a Horrible experience... 4 Years Refund has been Approved by JM&A Group but it has NOT reached me, in between taken by Dealer or Honda Financial Services - UNETHICAL Practice from HONDA. No response from the Dealer for my Queries.

I just looked at the payments on the HFS site. My auto payments have been on the 23/24 depending on the day of the week. Imagine my surprise (and heart palpitations) when I see that since January they have been charging me late payment fees (and now a repo fee) on the 6th. I have never missed a payment. If they changed the due date I had no idea. And, they want to REPO the car.

I have been a lover of HONDA but that has NOW changed. I have owned 4 Hondas in the States and 4 Hondas out of the country. I am furious. It is Saturday night and I just returned from overseas, and can't sleep, and can't contact the ** until Monday. Couldn't a human look at my account and figure out what happened? NO... just repo the car. I am selling my Honda as soon as I can.

I received Lease Payment demand (for failing to pay under the expressed HFS instructions) and I called HFS, who advised me to ignore the demand. Upon expressing my concerns regarding impact of non-payment on my credit, I was informed that "Credit Reporting was suspended" under the circumstance. Another demand came with notification of being late. Again, I was asked to ignore. And... again... and again I kept on receiving statement of payment demands with cumulative charges and delinquency indications. I had desired for them to stop the cumulative lease payment accruals while payoff coordination was in works and I was already asked not to pay any further lease payments. The latest letter I received amounted to a pre-collection agency demand.

Every time I call asking why the account balance is cumulatively increasing whereas the lease is no longer active (under the payoff coordination process - dragging on for months), I was still informed that I no longer owed any lease payments except for any settlement balance (Insurance Company total loss amount, Pay-off amount, Gap Insurance amount, and my insurance deductible) that may be due. They were only stating that credit reporting has been suppressed and provide no response on why lease payment demand has continued - cumulatively months after months despite instructions from HFS to ignore. I am very credit conscious and their dealing certainly causes me to have frayed nerves. HFS would not answer the question of how do they plan to zero out the account balance when they close after the final settlement of the vehicle pay-off.

To me the Lease Payment demand (based on how it appears to work at HFS) is a separately occurring periodic event scheduled until the end of the lease while the vehicle pay-off is a value of the vehicle at the time of the loss and for title settlement. This has caused me to be concerned about the still accumulating unpaid lease payment that HFS may demand long after the settlement of the vehicle loss. HFS has not satisfactorily answered the question if they plan to take any positive action to neutralize the accumulating lease payment charges in the account to show up at a later date. I wonder if there is any ulterior motive driving this behavior.

Whenever I tried to call Honda Finance I had wait forever. After a number of frustrating calls I asked if it was okay to record the conversation. All four of the rude customer reps I spoke to on different occasions said "no" and hung up. Interesting, as they have a recorded notice at the beginning of the call saying, THEY are recording. Four months later my daughter moved and her mail was not forwarded. Honda wasn't sending emails to them. But as a co-signer I received an email telling me I would be reported to the credit companies if I didn't pay. I paid over the phone. They applied my payment to someone else's account and reported me. I called them when I found out from my credit monitoring company that I was reported and they admitted their mistake but never did anything to remove the ding from my credit. I just found out they didn't do what they promised and they no longer give a phone number to call.

Well I finally got through to them and we came to a understanding. Although it cost a lot more than I had expected it was still better than the end result if we had not come to this solution. So it pays to be persistent, although I probably will not ever cosign another loan for anyone, I have learned a valuable lesson. I may someday purchase a Honda, I will not get it through DELLA, they still have never contacted me, so their loss. With the way Honda Finance did not inform me of missed payment on a car lease that I cosigned for. They would not listened to my verbal appeal.

Original Review: March 17, 2017

2015 I co-signed for my son on a new Civic. Sunday 4-12 the car was repossessed. Well my son called me on Monday. Yah I was mad so I called Honda as he was told to have me call. I talked with a female and she asked for info which I gave her. I asked her about getting car back. She said it goes to a board and they make that decision in 3 days. Ok.

The next day I called to get questions answered. I spoke to a male who didn't give a ** about anything, said the board said no, would not get car back. He was late 7 times since June16 and behind 3 payment now. Well shame on him, but I told him I was co-signer and Honda only contacted me 1 time about him being late. If I had known I would have paid the payments. He stated sorry, the board decided and that is that. Even called Della Honda to see if they could help. 2 calls. Had to leave 2 messages (because they were busy). Did not return my calls. So buyers and co-signers beware. Honda wants your business but that's where it stops. No compassion, no understanding, and people who are puppets.

After about 3 years the engine went on me and I still owed money on the car, then I was between a rock and a hard place. I had to lease a Honda Accord off of them because it was the only way out. NEVER lease a vehicle off of Honda unless you plan on being a customer for life. If you decide to buy a car somewhere else after your lease is up, they will do everything in their power to screw you. You will receive a completely different inspection then if you buy another car off of them you will be charged a $350 return fee for them having to park the car or transport it somewhere, plus you will probably have to miss work for the inspection because the times are a 4-hour window.

Every time I was in Honda for service I had experienced a serviceman come into the waiting room to tell a customer that their extended warranty DOES NOT cover the part needed. I actually told a woman one time that her extended warranty did not cover the part she needed, and it was just a guess and I was right, her part was not covered. As for me getting ripped off on the price of the crv, that was my fault. I had a buddy that was a salesman and he screwed me too. But it does not have to happen to you. STAY AWAY!!!

They're just stupid. They want to charge me $500 because *they* decided to repo my car but I paid the balance due. I don't have *another* $500 - I barely could afford to pay off the past due amount! What are they thinking? Instead I'm just going to stop paying and let them take the car back and they'll be out the difference between the value of the car and my loan. I'm not paying them any more money so their losses will be a lot bigger than $500. My credit already sucks, so that's not an issue. Try Santander for a consumer loan. They called me and offered to put my payments on hold because they understood I was in a bind. They charged me late fees (which is fair) but nothing else. *That's* a company that wants repeat business.

So I went ahead forward the email to their main company email! Got a reply with, "they got it thanks!" which I am very sure no-one even bothered to retrieve it, because days later I had Wendy from the finance department asking for a copy of my ID & SSN! At this point I was irritated so I called her contact number & asked her to check her email, & she was able to retrieve it right away!! Said thanks & we said our goodbyes! And that was it.

On January 7th, 2017 8am I got a call from Honda financial services stating that I was 10 days late on my previous lease & that I need it to make a payment. I explained that I had turned in that lease for a new car, asked if it showed that I had purchased a new car! The representative said no & that I need it to call my dealer, which it irritated me because according to me Honda is Honda! & I didn't understood why I had to juggle around & have calls done back & forward to figure out what was wrong! & since I had no choice, I called Wendy & there was no answer so I left a voicemail, then I decided to call ash, the sales person! Which he did answered, & told me he was going to figure it out! & to not worry!

Later on that same day I was worried that I didn't get a call back from Wendy, due to Honda financial services letting me know this was my responsibility & that my dealer need it to send in the paperwork for my new car & payment of my previous lease, so that I won't get a late fee. Around 5ish I went ahead and attempted my 3rd call to the finance department! Left a voicemail that I was very disappointed! 1 hr later, a representative called me stating that they had it under control & that I was gonna receive a confirmation of the process! She apologized & I was at ease!

On the next week I called Honda financial services to submit my first payment, & the representative let me know because of the delay of the process, my payment will be due on Feb 14th, 2017 due to the way the process was made! And I was a bit skeptical so I called back. The lady that I spoke last with, which she didn't answer, I left her a voicemail & asked her how I can get the first payment thru! I never got a call back! Days later I received my plates, registration etc. Also my first statement! Stating my first payment to be due on FEB 14th, 2017! I was finally happy I got all that resolved!

Until now Feb 8th, 2017 I got a personal writing letter of Carla ** from finance collections at Culver City Honda! Requesting a payment of 575$ that was due on Jan 14th, 2017. Now I have the check ready to be sent, I'm making it out to Culver City Honda! & will also be paying what is due for Feb on the website, I'm just curious though to who will be cashing out my check! Because according to Honda financial services I never had the 2017 car until they sent in the paperwork & the whole process shows as if I purchased the car on January! & we all know that when you purchase a new vehicle to own, first payment is on them! Can anyone give me their feedback or advice so that I can proceed with my payments!!!

The man I spoke to said it happens all the time, and that's why they tell people not to put two checks in the same envelope. Really? I read the website, and spoke to two people when preparing to pay off my Honda. Nobody mentioned anything like that. It was disturbing that they had made this error, and there was no apology, or effort to correct the problem. It was all in my court.

I spoke to two representatives. Neither seemed to be bothered by the fact that they had lost my $13,000 check! Unbelievable! Also, I was told that I would also have to send the letter and odometer report again. They didn't have those either... probably shredded. How can you do business like this?! I will never work with Honda again. And if you are listening, you will think about it before working with them. There are other good cars out there. Save yourself some hassles, and choose a different brand. This review is only to warn future customers. Definitely with Honda, the mantra is "BUYER BEWARE!"

I explained that I felt really uncomfortable driving the car after having it stolen and finding it in the condition that it was in and I was willing to enter into a new Honda lease, I just wanted a new car. So I called Honda Financial Services to ask them to let me out of my current lease and enter a new lease after explaining the circumstances but they refused and said that since the car was recovered they don't care that I don't want to drive it anymore. What horrible customer service from a leasing bank that I have been dealing with for over 5 years!!! I would never lease/buy a Honda again unless they make this right.

I told them that how much mooore they were going to ask me for, and they told me that if I don’t have the amount with me to contact back the finance department so they can waived me the fees, but when I call the finance department they said that that is on me, that they cannot do anything about it. I then asked for a supervisor. The rep make many excuses to not transfer me to the supervisor. The rep. stated that the supervisor went to lunch, that he is in a meeting, that he is not at his desk, and that he wasn't going to be able to help me either without even trying to look for him, so she end up telling me that she was going to make a callback note for her supervisor. Nothing happened. I’m still waiting for the call. I have a Mercedes Benz truck as well and Honda Services is the worst. Mercedes Financial service has a great customer services reps and look to help the customer in every aspect.

Seeing my good history of payment they kept quiet that at the end they will hit me with huge interest and they did it. I paid $ 400 interest for one missed payment which they never informed. Be aware of this fraud company and all the fraud agent including their manager Mr ** who is a very slick talker. This is not a honest finance company. Go to Bank of America or BB&T best service with. Honda Finance is a RIP OFF COMPANY. IF YOU FINANCE WATCH YOUR STATEMENTS.

This was followed with many months of harassing statements, endless phone conversations with customer service robots, no ability to talk to a supervisor. I wrote several letters reiterating that this was double taxation and I threatened to get an Atty. No communication for a few months and I thought it was all over... Drum roll. I get my mail today and there's an overdue bill from Honda for 200 plus dollars owed for my current lease. That's it. No other explanation. No contact number. Honda read my lips. I do not have a lease with you. I would never lease with you again.

A huge corporation has this type of financial management company?? There is no basic software that displays a red flag when paying double taxes for the same lease?? Is this gross mismanagement or is this an intentional scam - perhaps in hopes some people have deep pockets and would pay the bill w/o question? The emotional toll from being harassed for a bill I do not owe and knowing the negative impact on my credit rating has been considerable. And it continues.

For example, first time 5 minutes waiting time. I waited about 8 minutes. I receiving a message that waiting time is now 13 minutes 42 seconds. I still I waited about 17 minutes and received another message that waiting time is 15 minutes 33 seconds without any notifications. Second time I called, same thing happened except numbers of the waiting time was different but kept extending and never received anybody on the call. Third time & fourth time, still I never received anybody on the call from HFS. Horrible... Please never use the Honda Financial Services ever. It was a horrible customer service experience.

I spent over 1 hour yesterday with my insurance agent on the phone for a 3-way call....most of this we were on hold. Finally someone from the department that really handles the situation got with us to help. He also assured me that I would not get anymore calls harassing me about my payment that was due. What happened next??? They just called me at my job AGAIN telling me my payment was overdue!!! I will NEVER use this lender again. When my "new lease" is up it's over.

I was also sold on this concept that sounded too good to be true, that Honda had an early return program where I could return it prior to the end of the 3 year lease term with no penalties. I questioned the salesman a couple of times whether he was sure this was real and was assured that it was. My wife remembers even being showed that line in the contract. Fast forward a few months, and I'm back at the dealership for an oil change. While I wait, I decide to ask about that early return policy. The financial rep said that no such thing existed.

Fast forward another two years, and I move out of state exactly like I said could happen. I immediately get in contact with the local dealership to make sure that there will be no issues once the lease matures. They assure me that there won't be. I check in again at my next oil change there- again, just return the car to the dealership after paying the final payment and there will be no issues. Two months before my lease matures I call HFS to make sure that every little detail has been taken care of. Again, I'm told everything is good and there won't be any issues. I just need to drive the car up, hand over the keys, sign a document, and leave. I almost felt like I was being paranoid in how careful I was being, but HFS decided to blow past my low expectations of them.

I returned the vehicle the day it was due in May (leaving me car-less) despite the dealership being closed that day (what car dealership doesn't sell cars on Memorial Day?!?). I spoke with the manager and made sure it would be okay. I even took a dated picture with my paperwork by the car in the lot with the license plate in the frame to verify identity. I then called HFS to confirm that I returned the vehicle.

All goes well for a few weeks. Then HFS contacts me to ask where the vehicle is. I tell them exactly where I returned it, including dealership number and manager. They need my license plates returned to the DMV in Virginia or they (Honda) will still charge me for property tax. They have my license plates. Well I should have known to take them off the car, I'm told. How does one learn this? Obviously not by staying in constant communication with every entity that could possibly be involved with the return of the vehicle. They also have the registration.

I call the dealership- they sent the car on. I call HFS, they don't know where the car is, and of course there is nothing they can do. They re-send me an identical letter. I keep calling them. They deflect to the DMV. I call the DMV. They say I need to talk to Honda. I go to Virginia and physically show up at the DMV. The manager there had no problem finding the vehicle. It's a sad day when the DMV works better than a car company. She cancelled my registration remotely. I sent the receipt to HFS. I called to confirm that they received it, which they did. The communication stops.

Today, almost four months later, I open my inbox to find that I have a new notification from HFS. They've charged me property tax! Now I need to call them again, which for someone who works a day job (like you do to pay for things like a commuter car lease) is very inconvenient. Their customer service center closes at 5pm EST, which for someone in MST means before the end of work responsibilities. Think about teachers- you cannot say "Hang on students while I call an inept financial company during class and stay on hold for much longer than a lunch break." I would love to just ignore HFS, but looking at the pattern from the other reviews on this site I risk HFS charging me late fees and sending me to collections. So it's back to old battle once again for me.

HFS has one job. They don't deal with the manufacturing of cars, the repairs, the auto insurance, or the gasoline that goes in them. They just manage the process of financial transactions for one brand of cars. Why do I have to keep telling them how to do their job and then doing it for them, at the risk of bearing the unwarranted consequences? If you're thinking of leasing through HFS, here is my advice. Form your own leasing company, because you (or possibly your pet lizard) know how to do that better than they do, and you'll have to do that job anyway when they screw up and put the burden on you.

She places me on hold for 5 minutes then comes back and says "I reviewed your account with my supervisor and we can't waive anything." So I ask "why not after you just said your company will waive one AS A COURTESY". The rep responds, "because it has to be a major circumstance. What is the reason you want it waived?" So I ask "what do you consider to be a major circumstance and why would that matter after you said your company will waive 'ONE AS A COURTESY'." So the courtesy would be the reason. So I ask to speak to that supervisor and the rep tells me, "one will call you back in 48 hours."

This practice is very unprofessional and flawed. Throughout the entire call and my entire history with this company they provide one piece of conflicting information right after the other. Nothing is consistent or the truth with this company. Why would a company state they will do something as a courtesy then retract that. They received a full overpayment amount on that vehicle regardless of all the underhanded tricks Honda played with my account. Because the representative had already offered the pay history to be waived to me, that company should be required to follow through.

Now it's August 30 and they are still telling me they haven't received my title at that department yet and it was sent out on August 17. I ask why it takes longer than 2 weeks to transfer departments - they say they don't know, they'll look into it and give it a couple of days. I've given plenty more than a couple of days. I see no end in sight. This is crazy. If it's in your control as to who you can use for loans I would steer clear of Honda Financial Services because you get no answers to problems they make on their end and don't resolve it even though it has nothing to do with your actions.

When this schedule arrived in the mail the amounts were all a bit different than what I'm paying & what I owe. I called again today to get an updated correct amortization schedule & to complain (again) that my loan should not have included the amount I did not intend to borrow. Elicia ** at Dallas/Region 3 customer service said she would check with the dealer I bought the car from. I waited & eventually heard someone say, "Hello, this is Jimmy." When I said hello in response he hung up. I had asked Ms. ** for an e-mail address to avoid repeated waiting but she said they are not allowed to e-mail customers. I had waited over 11 minutes on the phone to get through to Ms. **. She had my account up. She did not call me back & neither did my local dealer that I purchased the car from. Although I have no details, I believe something similar happened last summer with no resolution.

In addition, when I use the hands free with my iphone 6 in my 2015 Honda the sound cuts in & out, making use of the hands-free impossible to use. I was told they are (still, 1 1/2 years later) waiting for an app to correct this, even though connectivity has nothing to do with an app. When I called the toll free complaint number for Honda national they told me the same thing. I used to love Hondas, but the poor service has me sure to avoid them in the future.

On Monday, May 30th, I called to inquire why the payment had not been posted. I was sitting in a "researching" status. I was told that "researching" was a new status and the person was sure that it would be posted soon but he would look into and call me back by Friday, June 3rd. After waiting an hour and thinking how absurd it was to wait four days, I called back. The person I reached was helpful, put me on hold, researched the payment and came back to tell me he had located it and it would be applied to the account in about 2 days. Great. Well, I called back on Wednesday June 1st because it still was not applied. Here's the worst part: The customer service rep told me that if you go online and enter your bank account information and make a payment all at the same time, their system is unable to link the payment to the account as their system requires an overnight cycle to link the two. Are you kidding me?

The shocking part at this point is that I was now told they needed more information. It was explained that Ohio is a unique state and I had to send them the original odometer disclosure statement as well as a notarized power of attorney; both of which had to be signed by me and my spouse (co-lessee). For working people, that's kind of pain but I understand. This information is not anywhere on the website; it was just dumb luck that the customer service person noticed it. I sent that by certified mail on 6/1 and it was signed for on 6/5. Payment still not applied. Now I am no whiz and don't have intimate knowledge of this international company's payment posting policy, but it took 17 days to apply the payment to my account. Note that the account appears that it was credited on May 24th. For the multiple calls I have had since then, the customer service people can't see that it took that long.

Of course, I called back after the payment was applied to find out where my title was since my plates were due to expire on June 20th, 2016. I was told that I needed to submit the odometer disclosure statement and power of attorney (remember that I already them). They offered to overnight it to me to save time. In my head, I am thinking that just takes more time since they have already e-mailed me the documents a few weeks before. Ultimately, after a long hold, they were able to see that they had the documents. Apparently, they use a third party company for the title work so they "have to log in to another system the check that".

The customer service person told me that I had confused the system because I sent the documents before I sent the payment so the title company shelved the documents until Honda notified them a payment was received. Honda does not have a process for notifying the third party; the third party logs into Honda's system. Since the payment wasn't there when they received the documents, they just filed them. Keep in mind that this occurred because Honda did not apply the payment.

Well, come June 20th and my tags are expiring, I called Honda who said that the bill of sale would be faxed to my BMV (I gave them the info). I take time off work, head to the BMV with my wife and 1 yr old expecting the execute a few signatures and walk out with a temp tag. I am being reasonable and can wait a few days for the title work, but I need to be able the drive the vehicle. After 2 hours at the BMV, no dice. No fax. Nothing. I was told that a manager from Honda would call me back. I left the BMV to park the vehicle in my garage.

I called back about 3p on June 21st. Called Honda (they are now on speed-dial). Another kind customer service rep. She offered to put me on hold and walk over to get the fax sent immediately to the BMV. She also told me that the rep from yesterday had done everything, put the request in the system, gave the info to a manager to call me (she said that takes about 48 hours - very helpful when you need help now). I am thinking, why didn't that rep get out of her chair and go manually request it? Do you just have to wait until you feel the customer is angry and frustrated enough?

Adding to it - the rep told me that they had sent the title work to the state on June 17th and they always send it FedEx but for some reason there was no tracking number on my account. She thought that was odd. I thought it was par for the course. I do not feel good about that. She assured me that the manager still had a day to call me back and he would most likely have the tracking number at that time. I am just thinking how horrible that manager's job must be to make calls like that all day - days after the urgency was created by his own firm's ineptness. I think I would rather have my ** nailed to a wood chair. It's now 4:20p. No fax. Another day without the vehicle.

The good news is that I can miss more work tomorrow to drive my wife around or have one of us drive a car with expired plates. I called early. I did everything I was asked to do. I imagine people make payments everyday and they process thousands of titles a month. I just can't understand why I am having these problems. I am writing this just to vent, Honda will not do anything for me. They have their money for one 2013 Honda Pilot but they have probably just lost 8 or 9 more sales over the next 20 years. My wife wants a new CR-V now, we will likely give others a shot. And Honda can't even give an apology.

The hubris is unbelievable. I have provided all of my contact information to be able to post this review, but I am confident that I will receive nothing back. I am also confident that I will have to have at least one more call tomorrow to customer service and that a manager will never call me. I encourage you to avoid using Honda Financial Services, the "Service" is non-existent.

Added June 22, 2016 - I called Honda customer service again to inquire about the title work. I was put on hold for 16 minutes. The rep returned to the line to tell me that the title work had not been processed and that is why there is not a FedEx tracking number. She regurgitated again all of the complications with the State of Ohio. Well, that's interesting, because the State of Ohio hasn't even seen the issue. 100% of my problems have been caused by Honda Financial's inept systems and procedures.

The rep told me that she takes 6 or 7 calls a day about Ohio titles and she herself did not understand why they can't change their procedures. Honda has no clue about "Customer Journey" or "Customer Satisfaction". If they did, they would fix this problem. I was advised that it may take another week for them to process their paperwork before sending it to the state. Today is June 22, 2016. I paid off my vehicle on May 24, 2016. This is absolute insanity and it is incredibly disappointing. As a side note, the promised call from a manager has never come. It is simply disrespectful.

Honda Financial started harassing me with phone calls months before the three years were up and I told each one I was keeping the car and not returning it, apparently the people there have no idea what they are doing. The thing that prompted me to write this was another call today telling me I didn't pay April's payment. I put the car payment on an automatic payment through our bank so I never had a late payment in three years. Then I was told there was a balloon payment due (which was I was not informed of at purchase) and I would have to refinance the car. I got papers to fill out about a week ago which I filled out and returned them but I still got the call today.

I have never been jerked around in my life as bad as I have been with this car by East Coast Honda and Honda Financial. I can guarantee I will never do another purchase through East Coast Honda or any other Honda dealership. Within a few weeks of the warranty running out the CD player stopped working and the interior light don't work. What's next, the wheels falling off...

In May 2015, my husband and I decided to divorce. I called HFS and explained the situation and told them I would be going from a double income to a single income and asked if they could refinance. They would not since my husband was not on the original note. I told them that that was fine but wanted to let them know that in going to single income, I would most likely have some late payments but would always do my best to pay as much as I could, each time. Prior to this, I had never missed a payment for my note, paid early or on time and even paid extra. I was assured that as long as I kept HFS "in the loop," they would be willing to work with me.

I called HFS in March 2016 to discuss a two-month payment deferment because I needed to pay my graduate school tuition. I was told since I was late in the last year three times (although never more than 30 days), they could not authorize a deferment. I explained why I needed the deferment and was instead told that I could just skip the two payments and pay in May both the past due amounts and May's payment (as I was expecting my work bonus in May 2016). I asked if the car would go out for repossession and was ASSURED it would not because I would have it paid in May although it would go on my credit. Since my credit rating has taken a huge hit from the divorce, I figured that wouldn't be too much of a big deal and I would get everything taken care of once I got my bonus.

Fast forward to today, May 9, 2016. My car was repossessed from my place of employment this past Friday. When I called HFS to discuss it, they told me that whomever told me that information (which, conveniently, they didn't have noted in the account notes) was unauthorized to do so because only an account manager or supervisor can make that decision. I asked them to look at my account and they would see that I was never late prior to my separation and the 3 times I was late, I called Honda to let them know what was going on and made my payments. They said that at 60 days past due, they can send my car out for repossession; my account was 63 days past due. I called HFS this morning regarding my Accord and they told me that my account was still in review but that since I lived in Utah, they weren't required to reinstate the loan and they probably wouldn't, instead making me pay the full balance of the loan plus any fees.

I explained to them that I had enough money on hand to pay my two late payments as well as May and June payments (money I borrowed so I could make these payments over the phone to get my car back) and they could set me up on automatic payment drafts. She told me that she would note the account but that most likely, they would call in the full loan. Again, I asked her to look at my account prior to May 2015 when my husband and I separated and she would see that I was never late, paid early, paid more and even paid off my Civic note early. All she would say was, "I will note the account." I asked to speak with the supervisor who was reviewing my account and she told me that they don't take phone calls and that I should call back after 12 PM PST to speak with them about my car and the decision, but to expect them to ask for the entire balance.

I understand that HFS is a business and that they deal with jerks all the time who buy a car with no intention of paying off the loan. However, I did everything I was supposed to do - called them when I was experiencing financial difficulty, kept them in the loop, etc. - and they still repossessed my car and are basically refusing to allow me to have the loan reinstated. All I wanted from them was a little bit of compassion. As I do not know the outcome of my repossession yet, I will update the review once I know. I think HFS should invest in sending their customer service representatives to classes on being nice. I have yet to speak to anyone who wasn't a jerk.

Anyway, the site said my last payment was made on 2/20/16. Well, once my April bill was about to be due, I visited the site and it showed that my March payment was past due... That time, I thought, ok, I could have forgotten to click submit in March?? Maybe I really didn't submit my payment?? I'm human, I suppose this can happen. SO I let it go and I paid for my supposed past due March balance AND I paid for my April bill as well (still on time at this time). I even called and spoke with a rep because I was baffled... She was nice enough to waive my late payment fee of $9.77 but she said this late payment could affect my credit because it was posted 30 days after the due date. She also confirmed that she saw the payment I posted that day (April 20, 2016).

Well, guess what?? On April 27 I get a message from Nick at Honda Financial telling me that it's very important for me to call. When I get home and check my online account, it says that my account is past due and that the last posted payment was on 2/20/16! NOW I know I am NOT crazy. Since their offices are closed now, I have to wait to resolve this until tomorrow. What pisses me off is that my March payment. was posted 30 days after the due date so it might affect my credit! Just a warning to everyone to save your payment receipts and take down names if you talk to anyone there. This is not ok and I will be calling them tomorrow. At least the charges were made this time around and I have proof that I made my payment on time.

In the end, they say we should have paid anyway. I agree we are contractually responsible to, and we did as soon as they called me. However, when I bought the car I specifically asked for the bills to be sent to my accounting department, and they said that was no problem. The extra interest charges are not a huge deal. I would have appreciated a simple apology, and commitment to correct. But they were oddly and obnoxiously unreasonable on the phone. I hope I never have to deal with them on a more significant issue. We never had this issue with GMAC/Ally or Ford. I like the car, but I worry about dealing with these folks.

January statement came and as expected the amount due was zero. Same for February. March was when the problems started. I received a call from HFS telling me my account was 2 months past due and I must make a payment immediately! The agent was very rude and demanding! I calmly explained that there must be some mistake as I paid up the lease in full and even have the confirmation from HFS. She merely said "hold on" and put me on hold for several minutes. She came back on the line, harshly told me that they have no record of this and therefore I must make an immediate payment to bring the account fully up to date PLUS 1 month in advance or the car would be repossessed and promptly hung up on me!

I called back hoping to get someone else who was more capable but sadly I was mistaken. After waiting on hold for 10 minutes I finally get someone on the phone who tells me the same thing as the first person I spoke with - even more harshly! I tell them I have the proof and would gladly fax or e-mail the documentation to them to prove my claim. I was then told they do not accept faxes or e-mails and to send my "so called proof" in writing to their "Correspondence Dept." and promptly hung up on me without even giving me the address. I had to research and look this up myself.

I sent copies of everything as well as a strongly worded letter Certified Mail and received the return receipt a few days later so I know it was received. About a week later I received a message from HFS simply stating "We have received your correspondence and are reviewing your account." That's it! No name of the person calling, no callback #, NOTHING! The very next day I wake up to get ready for work and see my car being towed away! By the time I got outside to try and stop the tow truck they were gone. Of course I was FURIOUS! I took the day off from work to handle this situation and the first thing I did was contact a friend of mine who is an attorney.

At 9 am sharp I called HFS and was told by the agent "I see your car was recovered and I must speak with the recovery department" and promptly switched me over. The so-called "Recovery Agent" immediately started screaming over me that in order to get my car back I needed to make a payment of over $11,000.00 to cover the remaining lease payments AND the recovery fee within 48 hours or the car would be "put back into inventory" and I would be responsible for any remaining costs!

When I told him that I have contacted my attorney he simply laughed and hung up on me! My attorney contacted HFS and advised them if they did not return the car in the exact condition it was in when recovered within 24 hours they would be served with legal documents and we would take them to court. Sure enough within a few hours Honda contacted me apologizing for their error and the car would be released to me immediately. As a form of good gesture, they explained they would be sending me certificates for free maintenance service for the next 2 years. The only thing I needed to do was "Go pick up the car." When I asked if there was anything I needed to bring such as a letter of release they told me "No. We already spoke with the dealer where the car is being kept. Just bring your photo ID and the car will be released."

So off I go to pick up the car and upon arrival at the dealership I'm told before they release the car to me "I must pay them $1,187.00 to cover the cost of recovery and inspection of the vehicle!" I asked why considering this was totally the error of HFS and was told "That's not how they see it." "They are merely relaying to me what HFS told them." By this point I had enough of this BS! I left the dealership and called my attorney telling him at this point I no longer wanted the car back and Honda had to refund me the money I paid them back in December.

As I needed a car, I promptly went a mile up the road and purchased a Toyota Camry. I realize I've been rambling a bit here so here's where we are today. Honda tried to appease me by again apologizing and offering me a 2016 Civic lease. Only thing they needed was $3,187 more from me since this was a more expensive car. I declined and am now in the process of suing Honda as they refuse to refund my money and are claiming "breach of contract" by me.

I called the customer service number to pay for my past due amount. The representative, Roxanne, that I spoke with told me that my account was past due for 56 days in the amount of $558.00. I asked her if I was able to pay her over the phone using my credit card and she told me no. She suggested that I pay through a MoneyGram or Western Union. She said to preferably use a MoneyGram Express as a means of payment because they instantly receive the payment. She also told me to call back with a reference number any time before 5 PM Pacific time. I told her that I would pay within the next two days. I received my paycheck and deposited it in the bank, but I was not sure when my funds would be available to me at the bank.

The next day before going to school, I had paid an amount of $600.00 through a MoneyGram Express on 3/29/2016 at 2:08 PM. The location I paid at is Ace Cash Express, located at 8715 Corbin Ave, Northridge, CA 91324. After making my payment I drove to CSUN. I was already late to my class and I figured that I did not want to be placed on hold for a long period of time and I would call Honda Financial Services in regards with the reference number at 3:15 PM because it would be before 5 PM. When my class had ended I came to the B3 parking lot to discover that my car had been gone. I later found out by calling campus police that it was repossessed at 3:00 PM. After finding out that my car had been repossessed I called Honda Financial Services to figure out what was going on with my car. The first thing that the representative had told me was that my car had been out for repossession since 3/26/2016.

My mother and sister came to CSUN to pick me up and take me to the impound lot. I went to the impound lot where my car was located at around 4:40 PM. The impound lot is called Key Auto Recovery located in Van Nuys. Upon arrival, I called Honda Financial services and spoke with a very rude and condescending representative named Ernie at 4:50 PM. Ernie said that he is not willing to reverse his decision because he did not receive the payment. I had asked him about my payment which was for the months of February and March 2016. He told me that he was not able to help me because my repo would not process until 3:00 PM the next day and to call the recovery department. While at the impound lot, my mother had called Honda Financial Services and spoke with a very pompous representative named Matt. Matt had told my mother similar things that Ernie had told me, and that once again their decision was irreversible.

The next day on 3/30/2016 I called the recovery department and spoke with Daniel. Daniel told me the steps that I would need to take in order for me to be able to redeem my car. The first step he told me was to go to the LAPD and picking up a repossession receipt. The next step after picking up the receipt would be to fax them the receipt and that they would be able to tell me the payoff amount that I owed for the car and to refinance at another bank. I had asked him since my car was repossessed they needed to return my payment of $600.00 back through MoneyGram. He told me that it would be available within the next few days. I went the same day on 3/30/2016 to the check cashing place located in Northridge in order to get my money back for the MoneyGram fee of $8.99.

The employee of Ace check cashing had told me that Honda Financial had processed my payment on 3/29/2016 at 4:09:44 PM and that I would not be able to receive my refund of the $8.99 and the $600 payment because they did not refuse the payment. So while I was at the impound lot on the previous day of 3/29/2016 both representatives that my mother and I spoke with had seen that my payment had processed forty minutes before we called. They both belligerently lied about not receiving my payment.

Matt and Ernie were not the only representatives that we had spoken with since being at the impound lot. My mother and I had spoken within six representatives including Ernie and Matt that saw exactly what time my payment had processed. All of the representatives we spoken with kept trying to put the blame on me because I did not call in with the reference number immediately after paying. The payment processed before the repossession processed.

I called on April 6 in regards to the reinstatement law I discovered on Google and told the representative about my rights he complied and said his supervisor would handle the situation. My car was released to me today by paying my past due AMOUNT and current AMOUNT I also had pay the REPO man separately $650 in cash. Nobody informed me of this law, not the representatives of Honda Financial Services nor the repo man. I learned this by researching google. It's never too late to get your car back and fight for your rights.

A few days later they call again, saying "either your motorcycle or car note is 20 plus days past due." Naturally I am confused. When I tell the caller that I have paid both accounts, they say "hmmm let me see here. It looks like you accidentally paid the motorcycle bill twice, but we can correctly post the payment to your car." They having done this to me two months in a row, made me very suspicious. So on Friday I paid my account online, I took a screenshot of the individual receipts and their individual conf#. Well I just got off of the phone with the supervisor who say's, "hmmm let me see here, it looks like you paid the motorcycle payment twice." But today they were caught. I want out.

I called Honda. A different person answered. I explained, I just called to make arrangements. She stated, "Too bad. The other person you spoke with should have to you, your car was up for repossession." She was nasty. Honestly, I am glad to see the piece of crap go. I was barely sideswiped, and it left a huge dent in the car. I threw my arms up, and said, take the piece of crap car. I will never, ever, purchase a Honda again. I had always been a Ford person. Honda can kiss my behind.

Here is what they did next: Then on the day we registered our car in WA, Honda charges us another tax of about $625. We called again and Honda told us it was sales/use tax!?? I asked to see the breakdown again and this arrogant man at Honda told me that "WA wants their piece of the pie to drive on their roads." I looked up WA auto registration info and it says if we already paid sales tax, we don't have to pay it again to register in WA. They also made us jump through a million hooped just to get our car registered in WA, it took Honda two weeks for them to send us the right documentation!!

We have tried and tried to get all this resolved over the phone with them to no avail and now they are also charging us late fees and are threatening our credit. We will keep trying to get this fixed, but they have put us through so many hoops it is getting ridiculous! It should not be this hard to have things corrected by Honda when a leased vehicle is moved to a different state! Now we supposedly owe $1200 to them and they won't give us any details on the calculations or a copy of the bills from the City in VA or WA State. This HAS to be fraud! You can't just send someone a bill without proof! Their numbers are not adding up to the numbers given to us by the City or State. I will never lease or buy with Honda Financial again and I will tell anyone and everyone never to either.

In the meantime I updated ALL my bills to be withdrawn from a newly established checking account (for bills only). But instead of utilizing the bank's bill pay, I subscribed to Honda's easy pay. Fast forward, January I get a call from a Tasha or Talia who refused to repeat her name. Says the account is past due 3 payments! I didn't question her, the next day I made a one-time payment for the month only. I planned to dig deeper and research what was going on later as it showed online I was enrolled with direct debit service. The next coming weeks, I get flooded with harassing calls from HFS demanding to know why I haven't paid and do I know what they could do to me. WTF!

Finally I spoke with the "manager" John who talked over me, attempted to belittle me, yelled, and couldn't seem to comprehend that sugar and honey attract bees. I asked him questions such as: why wasn't the auto pay enabled and may he please tell me the last 4 digits of the checking account on file. He answered none of my questions, demanding I pay via MoneyGram. Then all I asked him was to do his research and look into my account to see when the last invoice was sent to me. He got upset saying it's not my account because I'm no longer a customer. After he profusely yelled at me, he shouted at me that he was taking my scooter within a few days if he didn't get his money. OMG.

January 30, I made an online payment via MoneyGram to HFS to cover past due amount. February 2nd, MoneyGram cancelled transaction requesting additional verification. February 3rd, I called and spoke with Chris to update about payment status. He said "ok, just make sure you pay by Feb. 6th, a repo is scheduled". February 4th, my scooter was repossessed. (I was unaware of this until the 7th). February 5th, MoneyGram completed identity verification. February 6th, I completed an online transfer via MoneyGram. February 7th, I discovered my scooter was gone.

Pros: easy finance process. Cons: unethical, unprofessional, uneducated staff who seem bitter with a mad at the world attitude. Are they forced to be rude to customers? Advice to management: Dear Honda, your vehicles are trusted. Your service is not. Why would you hire unethical, unprofessional, customer shaming loan shark pimps to handle your Accounts Receivables? After dealing with HFS, I felt bullied, threatened and afraid that one of these people would break my legs or something worse! I will never purchase a Honda or recommend Honda to anyone I know or meet in the future.

I got my banker on the phone and with evidence, HFS admitted that they had both checks but put the larger one in a "separate" account because it wasn't' clear that both checks (that were in the same envelope and with all the same paperwork) were for my car purchase. It is very clear that this company has no ability or desire to act within the law. I demanded that they send the paperwork via overnight mail and I had to give them my personal Fedex number (otherwise they send the title regular mail). Do not do business with this firm if you can avoid it!

Honda blamed my bank, my phone company, the USPS, and everyone under the sun rather than work with me to figure out why I had no notifications of the past due status. My car was repoed over ONE MISSING PAYMENT. Each time I call Honda - the only option they give me is to pay the entire car off (which is $28k). They would not give me an option to reinstate the loan because I "moved without informing them" (although I told the dealership the reason I was getting a new car was to move across the country). Additionally, my phone number did not change and I was getting all mail sent to my parents (permanent) address. I would not have missed ANY correspondence had they actually been sent.

Today, I was hung up on when asking to speak to another rep from Honda because Talia (not sure of her last name) has been a total nightmare. She refused to let me speak to anyone else. Unfortunately I realize that per the leasing contract, they can pretty much do whatever they want to me, but I am ashamed that I have entered a lease with such a terrible company. They refused to give me ANY options. Refused to listen to my story. Basically refused any communication. I am disappointed in their recovery department and I sincerely hope that Talia as well as her supervisor Lisa are dealt with for their poor, poor, POOR lack of communication and customer service skill.

I realize that they deal with a lot of people each day and I expressed sympathy of that - but that does not mean that they should have the right to treat people like dirt. I have had leases, car loans, student loans, mortgages, rent payments, utility payments, etc. and have never been late. It makes zero sense for me to have just let a car go into active repo. There is no logic behind that, but they refuse to look further into it outside of "you should not have paid late". If I choose to take this to court, they already have an unfair advantage where I will have no chance against the lawyers of a multi-million dollar corporation. I only want to feel justified.

The next month (under the blurb asking that we not make a payment, because we were fully paid ahead) it showed a $160 Investigation Charge. I called to inquire, and have never, ever been treated more rudely in my life. The customer service rep even refused to transfer me to a supervisor. Flat out refused! I worked in a CS call center for 5 years, and understood that what she was telling me was illegal. I hung up on her and called back. Same experience. Un-stinking-believable! Never giving HFS our outstanding business again.

The person at the dealership who helped me fill out the paperwork didn't ask if I had a lien, which I did not. Found out my check for $1600+ was inadvertently sent to Honda Financial Services. I took almost 2 months of constant daily calls (sometimes multiple times a day) to FINALLY get my money back. I felt like they were holding my money hostage. How difficult is it to mail a check back that they never should have received in the first place? It was one of the most frustrating situations of my life. After enlisting the help of the car dealership who did the paperwork incorrectly & the multiple daily calls, I finally received the check again almost 2 months after completing the paperwork. BUYER BEWARE!!! This company is NOT easy to deal with. If you have a problem or if you are trying to get money due to you, you literally have to harass them for it.

Apparently, their software doesn't send up a red flag that they are paying double taxes for one lease account! So, they now expect me to reimburse them for their mistake. I've discussed this over the phone and sent letters. I've been told the account has been sent to their "Tax Dept." In the meantime, I continue to get phone calls and overdue account notices. Looks like I may need to contact the Consumer Protection Agency.

The next day Honda was called and we were told that we had to come up with $18,000.00 dollars to get the car back by December 5th or it would go to auction and we would be sued for the amount remaining on the loan. My son agreed to pay the past amount owed and any fees but was told no. He owed 2 payments (less the $600.00). He had the car for 4 months, gave them $6,000.00 down and will owe the difference between the auction sale and the loan amount. Don't let the dealer tell you your note will only be $300.00. By my count it cost him thousands of dollars a month just to drive a vehicle to 4 months.

It has caused my son to consider bankruptcy. He is working a job now and out of the hospital. My advice to anyone considering to buy a Honda or deal with anyone associated with them is to run. Even if the dealerships don't have anything to do with Honda Financial Services, they still use them. These people are doing nothing but stealing money from Americans who don't have it to give. I wish these people nothing but destruction. By the way, they would not talk to me on the phone. Save yourself, don't use them.

Yesterday he went on, paid all he owed, with another payment coming due here soon. They called him, told him he had to pay that next payment now or the motorcycle would be repossessed, and he would also owe repossession fees! By law, and upon speaking to a lawyer earlier, he has 7 to 10 days after which a payment is due for a grace period before they can even begin a repossession process. And accordingly, lawyer says, "If they refuse to work with you, they are essentially refusing your money." What in the world is wrong with this company? So messed up, they are scam artist and dishonest, and charge marked up finance rates to different groups of people too, and I believe my son may have been one of them!

Honda said that they used the GAP insurance for the difference between the amount owed and what Geico paid, so when I received the Honda Cars Warranty refund, they took the refund back and applied it to the GAP insurance. There is absolutely no information in Honda Cars Warranty booklet or GAP insurance to state that this is a policy. What a scam!! I am really disappointed with Honda. Terrible way to treat customers!! I will never finance a car with Honda Finance again.

Every time I called Honda as a follow up, there seemed to be a different reason to hold up endorsing the check. Cesilia ** finally endorsed the check and sent me a nasty letter, telling me she should not have endorsed the check since she had no proof the work on car was not inspected. No one ever mentioned the need for an inspection or I would have gladly done that. Then she went on to threaten me that I was liable if the car was found not to be repaired to their standards--not sure what I was liable for. I understand there is fraud out there, but this woman was so difficult and unwilling to help me resolve the situation. As a result of this experience, I will never finance another car through Honda. No one I have spoken with has ever had a difficult time as I have had in getting an insurance claim resolved solely because of one person.

I called the dealership and spoke with the director in financing and told her my situation. She said she would be requesting my paperwork from the corporate office and would call me back in a few days. She called me back to advise that she got my paperwork back and would be meeting with the GM and would call me back the next day. I let her know that I wanted a signed letter from Honda honoring the original lease agreement. She said she would call me back the next day. I never heard from her.

After three weeks of getting nowhere I was getting frustrated. I left another voicemail on June 5th and she called later that day to say that she wanted to resolve this situation as she was going on vacation, and that I could bring my car in and trade it in. I called her back and let her know I don't want to trade my car in, as I never want another Honda. I just want a letter stating that my original contract will be honored. She said "We can't do that, as we don't know the initials aren't yours."

This doesn't make any sense. Why would someone initial for lower mileage, and if they were my initials, wouldn't Honda be liable to provide me with a copy of the modified agreement? So, after about a month of this I'm pretty angry at the fact that my lease was modified without my knowledge and "my initials" were fraudulently added. Honda is now trying to hold me to a 36,000 mile three year lease, when the original agreement was for a 45,000 3 year term.

The kicker, I'm supposed to pay for the over mileage, that if we went by the original agreement wouldn't be considered overage. The other thing that really frustrates me is that in this whole mess, not once did anyone from this dealership take ownership of this situation, apologize or offer me any solutions that would have truly helped me. The only resolutions I got conveniently benefited their dealership. I have bought and driven Honda's for most of my life, as I believe they are good cars. But, now, after this.. I will never buy a Honda again. Please, if you leased a car from Honda, call Honda Financial and request a copy of your contact to verify nothing has been modified without your knowledge. Thanks.

Called Honda Financial on Tuesday to find that they their website does not generate an email confirmation, both payments I submitted would go through and there was nothing Honda Financial would do to stop the double payment. I spoke with the Irving TX office where I was put on hold when asking for a supervisor but no one came back to the phone or called back. My favorite part of the whole experience is that there is no general customer service for you to voice your concerns nor can you email your problem/issue/experience to customer service (maybe they don't want anything in writing). However you can "tweet" your problem in 140 characters or less to @HondaCustSvc. Honda - Fire your communication/marketing department and hire some real web developers!

After 6 weeks the car was inspected. The car was returned to the dealership 1 day after the due date. Honda charged for a full additional month. This is in spite of the inspection they insist on taking 6 weeks. Called several times and was told a supervisor would call back and no one did for over a month. The last person I spoke to said that their supervisors do not speak to customers and I can send a letter to the Customer Relations Department, P. O. Box 166469, Irving, TX 75016. This could just be a trash box given how they treat their customers. Will never lease a car from Honda again.

When I called Honda the next morning, the representative made it impossible for me to get my car back. They claimed I owed $500 for the tow plus costs per day to store the car on the lot. I was also told that I couldn't pay the amount I owed until Honda made a decision about whether they would continue to lease me the car. This could take 3 - 4 days, more storage fees. I tried to speak to many people at Honda Financial. However, there wasn't one helpful person with a good explanation.

Then I am told that they will auction my car and whatever the difference is between the $22,000 that they purchased it for and the auction price would be my responsibility. The car was not even retailed for that amount plus they made money on my trade in Lexus, my lease of this Accord for two years plus my down payment. They then sell the vehicle and make the money over again. Now I get a bill for what they claim is the lease balance minus the auction price for $5300... Really? This is such a scam that Honda has going on and the consumer is getting ripped off. Something has to be done because reading the reviews, I am definitely not the only one. Please advise how to take an action suit against this company.

We have called her 7 times in the past month (Oct 6, Oct 10, Oct 22, Oct 27, Oct 30, Nov 3 and Nov 6) and we still do NOT have the required documents to register our car and we still do NOT have our $1,600 refund. This is in addition to calling the local Honda dealership as well. We have been dealing with Rachael ** and nothing is getting done. We keep getting the run around and excuses and our next step after contacting the BBB is the Attorney Generals Office, Consumer Affairs and then if this matter is not resolved we will be hiring an attorney to resolve it.

We just want all of the required documents needed so we can register our vehicle AND we want our $1,600 refunded to us! We have waited and called now for 2 months and nothing has been completed. We now run the risk of having to pay a penalty for not registering our vehicle within the required legal time frame because Rachael ** from Honda Financial has not sent us all of the documents that we requested that are needed to register it. WORST experience dealing with a company!!! DO NOT use Honda Financial Services to lease or buy your vehicle!!!

AHF states that this is THEIR policy without referencing any law - their wording to the reporting agency is pretty much etched in stone, and no matter the preponderance of evidence I could not win. I retained counsel in order to sue them over this. I have now completed my obligation from them, and got a new lease on a brand new Nissan - never to go through AHF again. I suggest that ANYONE considering doing business with AHF think twice. If you go to a Honda dealer, INSIST they don't put you through AHF - they will know why since all of their salespeople stated that AHF is terrible. They lost a $24,000 sale to people that even in dire straits promised full completion of obligation, to deny the same people now with financial issues a loan.

The customer service people are the rudest most inconsiderate people in the word. They completely froze my account so I couldn't even see a payment history to point things out. On top of that the five years of payment history is completely unreported to the credit companies. If they did that, it would prove I was paying the bill, but they sure put the repossession on there. There is not one thing on the report that shows any type of payment history whatsoever except my last payment which was 2 weeks before they took the car back. This company needs to get dragged into court and put out of business. An example needs to be made that treating consumers as though they are trash and not being open minded to the possibility that a mistake was made on their end.

As if it was not enough... AFTER I returned my car I thought my headache with Honda was over - NOT REALLY!! They are charging me for a Repossession fee I have already paid for in April and they want me to give them an itemized receipt because my Credit Card statement I faxed them (Yep! Had to learn how to send a fax. They are definitely not prepared for the Millennials!!) is not good enough! SO instead of confirming the payment themselves, I have to call the repossession company THEY CHOSE to prove something I have done many months ago.

Secondly... AFTER returning the car I received a PARKING TICKET! That’s right! I returned the car in the morning and on that evening, around 11:30pm, someone from the dealership used the car and parked in a prohibited spot and I received the ticket!! Honda is definitely the WORST SERVICE I have ever dealt with in my entire life!!! (NOT EXAGGERATING) If you want HEADACHES, go ahead and do business with them.

The agent begins to tell me that they couldn't locate the account!!! "So when were you going to inform me of that and why didn't you tell me that when I gave you my last payment." The agent then huffs and puffs as if she wanted me off the phone!!! "So you said ma'am, what do I do here? I need my car. I will pay everything now and go get my car." She says "well ma'am, it doesn't work that way. You have to give recovery 48 hrs to process everything." "And once that's up, that department is closed for the weekend!!!" "It's fri, repo is already 175 ...and 35 for each day it's there." So now she's talking over... I asked her what's recovery number and she proceeded to tell me to call on Monday. I hang up with her, call recovery to see what they can do. Why is it the SAME agent, so I said "now your customer service and recovery. I don't have time to play games, put your supervisor on the phone!!!! NOW."

I'm on the phone with a supervisor. She is ignorant, rude, and disrespectful. I said "I'm the customer, look at how you run your business!! Me having this loan with you guys keeps you a job!!" Then she proceeds to say "and yes I see you have your mother calling in for you sometimes." "Can you STOP that." Before I knew it, I LOST it. "Don't you dare tell me what to do when you're not paying my bills!! If I authorize someone to call on my behalf and she is labeled as an authorized user, you just mind your business and focus on your workers!!!" I've never heard or spoke to anyone like this before. I started to think this was a joke. btw I have everything on recording. But to wrap this up, I called the repo man and spoke with the owner and told him what was going on. He informed me that if I made a payment I could get my car, WHICH I was trying to do in THE FIRST place!!

So now I call back to honda and they have notes on the account like I'm the angry customer when I'm just wanting them to do their damn job. I speak with an honda recovery agent who tells me that I can get my car but the tow truck man has to fax over the paperwork, not knowing I have the owner on another cell phone on speaker listening. I tell the honda agent "ok I'm going to tell the owner at the repo company what you said" and I asked the honda agent what was his extension. He said he didn't have one WHICH was a LIE because if you don't have ONE why does the automated message tells me you do before we get to you!! BOOM!! I then inform him "no problem we don't have to disconnect, I've had the repo owner on speaker the whole entire time." He wants the fax number so he can fax it again while we're on the phone. Now the honda agent DOESN'T know the FAX number. "Bull crap, you're in customer service/recovery. You knew the number just as well as you know the number to your debit card!!"

Then the honda agent begins to scream at us, yes you read right SCREAMS!! I pray they got those calls recorded. We were all in shock and then he disconnects. I call back and I ask to speak to a supervisor as soon as an agent answers. The agent does what she is told. I informed the agent "I work for a Fortune 500 company. This is you guys' fault !! And you need to really send your agents back to training." She begins to speak over me. I said "this is where they get it from. I'm not done talking, that's rude. You don't know what I'm about to say !!!" ... She says "they repossessed a lot of car that day, so I would just have to wait even though the company closes at 4!!!!" "And it's currently 10 am. Those other people have NOTHING to do with me!!! And why are you telling me about them."

Smh, just the worst. Please stay away from this ghetto business!!! So finally I realize that I have no choice but to wait till Monday as she says "all you have to do is make those two payments and pay repo and you'll be able to get your car!!" So that's what I do ....... and when I call them guess what happens!!!! They told me that I have to pay the whole 12000 that's left on the car!! in order to get it back. I said "what!! And I've had the car for four years, the car shouldn't even have that left!!!" She had the nerve to say that was jersey law!!! And when I hit her with jersey law, she became shocked!!! And said "it was a retail contract so now jersey law doesn't count." I said "put your supervisor on the phone!!" And she says the same thing!! I call my mom who is a nurse, my dad who is a firefighter and the owner of the repo company and tell them all keep quiet, and when they heard them say that bull crap they lost it!! THERE'S no SUCH thing mind you. I signed a four year contract and they saying it was a 7. I have the documents I know what I signed!!!

The owner of the repo asked them where do they expect me to get 12000 from. He owns a business and doesn't have that!!! Every time he picks up a car if the owner pays the bank the late payments and repo fees that he gives the car back. There's no such law!!! He told me and several other people told me to give them that car back, don't pay them a dime. The car was 23000... I kelly blue booked the car and it's worth 8,100... I'm not paying them a damn THING. I'll let them auction and sell it. They won't ever get a dime from me and I'm now getting a lawyer!!

Worst experience ever. Now looking for a new car and I'm not gonna lie, it's annoying but I'm gonna get what I want!!! And no long car, not and no scams!! I will be reading reviews. Please do yourself a favor and stay away from them..

I had the money to pay the bill current on Saturday, so that was the plan. I met the man, who told me when I got to the location that he would have to keep the car, even though I had the money to pay it current because HONDA WAS CLOSED! He assured me that I could get the car back on Monday, after I updated everything with Honda, and they would not put it on my credit report. He said, at the worst, it would be Voluntary as though I handed them the car, so it wouldn't look bad on my credit. LIES! ALL LIES! He then DROVE me TWO HOURS back to my apartment and helped me unload the car in the rain.

When I called Honda Financial on Monday, after being hauled around all weekend by a neighbor, they REFUSED to let me have the car without paying them an ADDITIONAL $2,000 in fees! NO one I know had that kind of money. Ultimately, they kept the car and I used what money I had left to rent a uhaul and move home with my parents. My lease ended that month anyways.

Honda quickly sold my car at auction for the full amount I paid for it, thus leaving me with a Repossession AND over $6,000 due on my credit report. (Tag, Title, Taxes, and Fees from my original purchase). I stand by the fact I truly believe this was WRONGFULLY addressed, and the people at HONDA FINANCIAL were absolutely irrational, abhorrent people to deal with. As a customer service professional myself, I am still appalled at the situation and this is five years later.

This same friend said that he broke the law by taking it after I told him not too and he refused to even let me get anything out unless I agreed to give him the key - I am not fighting over this so I cooperated because I needed my baby's car seat and I wasn't current on the SC Laws. Besides that I had already told him NOT TO TAKE IT AND HE DISREGARDED ME COMPLETELY AND CONTINUED TO HOOK IT UP... He was a huge man and I felt very threatened by him and I was in my robe alone - I went in and got my husband who ALSO TOLD HIM TO JUST LEAVE THE CAR and pretty much told him we were paying the loan off... The guy ignored him all the same and said well they give them back every day - once you call them they will work it out with you and then you can come get it - handed us a card with NO ADDRESS ON IT....

I then contacted Honda and asked what I could do to rectify the situation... They advised the only OPTION I had is to pay off the loan (a little over $21K). I said fine- so my husband went to his bank and got a loan for the value of the car within 3 hours ($19,700). So I contacted Honda and asked them to please send a pay off letter. They did but of course there is negative equity so I asked them to please advise me what the payoff is with all the fees etc so that I could pay this and then the bank would cut a check. They advised me the amount which was approx. $1600.00.

I went immediately and sent a money gram to them paying this amount. I then contacted the loan officer back and told him that this was paid. Honda REFUSED to send the loan officer with Bank of America anything advising that they received the "negative equity penalties, fees etc." They played games telling Bank of America that the payoff was the same AS IF I HAD NOT PAID A CENT. I faxed Bank of America the money gram receipt and ONE NICE REP with Honda agreed to call the loan officer and SHE GAVE HIM A VERBAL payoff. So the loan officer sent us the contract over night and we signed it and overnighted this back to him- he in turn contacted Honda and advised that he was sending them the remaining balance $19,667.00 via UPS. This all began on a Tuesday morning and the check was cut on Friday morning...

Monday morning I contacted the loan officer and he provided the UPS tracking number and I called Honda and a rep Amber checked the UPS website and found that the check was delivered to their office this morning. So HONDA IS REFUSING TO RELEASE THE CAR... They are saying that they now have to wait DAYS FOR THE CHECK TO CLEAR. This is ridiculous- meanwhile AFTER THEY RECEIVED THE NEGATIVE EQUITY MONEY GRAM THEY SENT OUT A LETTER STATING THAT THEY WERE SELLING THE CAR AT AN AUCTION - which makes NO SENSE because they never even sent out the SC Required Notice of Intent. I have been reading all of these reviews and I PRAY TO GOD that an attorney contacts me asap so that we can PREVENT THIS COMPANY FROM DOING ANOTHER LIVING SOUL the way that they have done SO MANY PEOPLE.

Now I am in fear that they are GOING TO JUST REFUSE TO RELEASE THE CAR. I told my husband that I do NOT SEE HOW they can do this - it does not make sense because it is basically a NEW SALE and we have a new contract and they have the cash since Tuesday for the negative equity and fees and they have the check from Bank of America... Meanwhile the fees at this mom & pop shop THAT ILLEGALLY TOOK THE CAR FROM ME TO BEGIN WITH IS RAPING ME IN STORAGE FEES-- I TOLD HIM NOT TO TAKE IT AND I WAS RIGHT THERE BEFORE HE EVEN GOT OUT OF THE TOW TRUCK - they are charging $50.00 personal property charge plus $25.00 a day everyday they have it. THIS CAR ISN'T HONDA'S PROPERTY SO I NEED TO KNOW EXACTLY WHAT I CAN DO.

I think that we should get Bank of America to fax us a copy of the check, get the UPS tracking information showing the delivery date, time and a copy of the money gram and just take all of this and the signed contract with the police to the tow company and force them to release the car. HELP HELP HELP HELP Honda already charged me $505.00 for that tow situation - and now I am going to have to come up with another $300.00... So I paid them $21,492.00 within 72 hrs AND THEY ARE STILL HOLDING THIS CAR... PLEASE HELP. Also I hear that if you do a 30 pay off on any loan NO MATTER WHAT THE SITUATION IS THAT YOU GET A REBATE - I really need some help.

They received the letter, cashed the check very promptly. Today I called to see when they were sending the title. Honda said mailed it yesterday (May 12th 2014) by regular mail to my address in Florida. The supervisor, Anthony, told me that despite receiving the letter, check and phone call they sent the title to the wrong address but that I could not get another title for thirty days as per the company policy. I am furious as I did everything to make it easy for them not to mess up. Honda has the money and I don't have the title, due to Honda's total lack of attention and incompetency.

The reason was that I have been working with law enforcement for being targeted for terrorism and a black ring who is persecuting me whatever I go, specially in my last residence, which is the main reason I had to leave as quick as I could and also why all my finances and business crashed. So, they called about my other car which my ex-husband drove and I gave them the address to repossess it in case I couldn't recover from this ordeal. After that, I was going from hotel to hotel as I am still doing as a result of having lost everything because of the criminals, so, I needed my car for everything, from moving to place to place and carrying my child and pets as well, that being the main reason I didn't contact them, coupled with the lack of money and hopelessness of my situation.

I was honestly thinking that somebody out there would help me through all of this and that law enforcement would do more to only being met with frustration. My plan was to do something to at least save this car making one or two payments, as soon as I could, but things were going slower than I thought they would. After that, I received a voice message from a private investigator who left a number to call and said it was an emergency. I called, only to realize that was a person working for Honda. I never quit the call as I could, because that is not my way of acting. I thought once I had talked with them I should continue and finish the transaction.

I got very distraught because I am already going through so much unjustly and started crying for the thought of losing my only way of transportation and decided to share all my personal problems involving my lack of payments with this woman. Her name is Linda ** (1-800-856-4686). She "pretended" to be very compassionate and even shared some of her own personal struggles with me. It seems like she was always trying to contact Honda and I had to wait several times on the line because she would say that she was having problems with the connection. Later, I just realized that I was being tricked by this person who was very unethical.

After asking her if I could at least pick up my son at school and maybe do some errands, I told her that today she could get the car around 5pm, or if it won't make a difference to Honda, she could ask them to send someone tomorrow. I also told her my telephone number and the place I was at and then proceeded to negotiate the time guaranteeing that I would provide the address later. What I didn't expect is that once again (this has been my experience with Texans overall), I was being deceived with a cover of gentleness and compassionate spirit. She then asked me what I would think if the car would be repossessed the very moment we spoke, that is when I told her that it would be very cold of Honda and she then proceeded to defend their behavior saying that they were the most compassionate and friendly people.

So, I rested assured that we were reaching a deal. That is when she gave me this number and name to call and talk about all the problems I shared with her (yes, she is the devil, not less than that), saying that this guy would work with me. His name is Adam and his phone number is **. I spent a long time talking to her and missed two appointments, but thought it was needed. After that, she told me to call her back after talking to Adam. I called Adam and waited another long time until he was able to answer, but, then I realized that I didn't even need to go to lengths to share everything because just in the beginning of my intro he told me bluntly and coldly that the car had been repossessed as we spoke.

I never ever thought they would do that after all that conversation. Maybe I am too naive to think that there are still decent, ethical human beings in this horrible, evil city (Dallas). So, I looked through the hotel parking lot and never saw the car again. I am still here, alone, helpless, stuck with my child and pets and at mercy of the next abuse to me and my family which are almost getting used to that, until I am able to depart from this state forever. I will be well one day, and one thing is for sure, I will ALWAYS share a negative experience with Honda whatever I go to.

We were willing to pay the full amount of the loan. They said no. We were willing to pay past due, the next payment as well as the additional charges of the Repo company without them even getting the car and they still said no. I will be writing the credit bureau EVERY month to fight this neg mark on our Credit. I already have 24 copies of the letter going to the Bureau and they have to investigate it each and every time it comes over. Same way they have loopholes, I have a few of my own. I have every supervisor on tape as they had me on tape.

When I further questioned why I couldn't get statements she told me if I continued to ask questions, she would disconnect. Then, she hung up. I called back in and the second rep was much more pleasing but he stated since there was no reaffirmation, I had to deal with way it was. He confirmed notations on the account in April. He told me if we are a day late, they can repo and they now are charging late fees if we're a day late. My contract doesn't have a late fee clause on either side of paperwork. He said it didn't matter. It doesn't make sense. When I continued to question, because I really didn't understand, he got upset and said if I didn't ask him a different question, he would hang up because this question is resolved. It wasn't!

I asked politely for a supervisor and he said they don't have any. I questioned that and he finally said that they don't take calls. I asked to leave a message. He said if they felt it was important, someone might call me back. We've turned this over to my husband's bankruptcy attorney. They are violating contact law by hiding behind bankruptcy law. If you aren't business or contract savvy, don't get in bed with this institution. They will rob you blind and break laws without you even realizing it.

This whole thing has been a nightmare! Pretty scary that you can't be a little late and your whole life is turned upside down by this company! They told me it was my fault and they didn't have to notify me because it's a lease. I will never lease or purchase a Honda again, which is too bad because I really liked my car.

I'm now nervous to send these people my $7,500 and end up not getting the title to my car. Should I get a lawyer before I send the money?? How can I leverage with this company so that I can pay my car off, definitely get my title, and ensure they report it to the credit bureaus as "Paid in Full", not "Charge Off- Paid in Full"???

It is a $900.00 increase on our insurance bill! What a surprise! I think it is wrong and very deceiving not to explain or disclose this very important information when signing final papers. Very disappointed with Honda Financial Services. They were not willing to assist us with our concern that this information was never disclosed to us. Why such high premiums when we already had full coverage, and what the state requires? Why were we told our insurance was accepted with no problems?

I rang my bank to find out why the check had not gone through. They informed me that Honda Finance had never tried to collect it. This seemed weird, so I tried to contact Chris; and when I asked him what happened, he proceeded to stonewall me with the fact that the car was now in the hands of the recovery department and that he could not assist me. We have our car back now after paying all the late fees, repo fees, and the inconvenience of not having my wife’s family car, which is to carry our three young kids. Is there any way we can be compensated for this?

I waited for a month for the response and they told me that it was from last year that they took the late fee and now I am behind on my regular car payment, which I told them I did not understand because when I got my tax return, I made sure that I was up to date that's why my statement from March says I owe nothing. So, they did another investigation. When I called back a couple weeks later because I did not receive any calls, they told me that somebody closed it so they opened it again and told me that the first review was not right, that they would just go from March until now. She said that she needs a second opinion on it and she'll give us a call back. They called a couple weeks later and told me that I owe them $115.35. I told them that the account is still under review and they were like "Oh yeah, I see that now."

They transferred me to a supervisor named Joseph; I think that was his name, but it's a different story now. He was like, "The last five years that you have been making payments, you were not been making it the exact amount and we do not count those as late. That's why it just keeps on adding up!" I was like really? I have been making my payment the exact amount or if not $300 here and the next 2 weeks, $281 - that would make my monthly payment exactly how much it costs. I also told him that why is it in the month of May I supposed to be paid off, that I have nothing due! If that was the case, I could have paid that $115.35 to be up to date. He said that "Those small amount doesn't count as late payments." I said, "But it does now?!" It's so frustrating talking to them because they don't want to hear what you want to say and he just said that all we can do is pay for it.

Now it's on my credit and he said that it was my fault! I've been talking to them for months and this is all they're going to tell me, just to get money from people. This is not a threat but I will consult a lawyer for this. If it's not only me that has a case and they're doing it to everybody, this is just not right. I will pay for that $115 so that it won't be on my credit, but I will fight for this. You guys are taking money from the family that has kids to support. It should have been for their food, for the things they need and now it's going to Honda Financial Services. I would never get a loan from here anymore. I got one year left to pay off this car and I'm done with Honda forever! I'm not even recommending them or buying it for my kids! They're just adding to my stress!

Furthermore, Honda wouldn't answer our questions for 10 days on how much we needed to pay to get the car back, so we had to pay $25 per day for storage or $250. Finally, we gathered the information that it had been taken by American Recovery at 2:30 in the morning and transported 45 miles to Ft Myers, FL. The person at Honda Finance, April **, said that we would have to pay the full remaining amount plus the $768.85 that we had already paid to recover the car and that the car was already scheduled for auction. They said they were refusing to accept the last payment we sent and would return it to us (this is obviously a tactic to make it hard for us to make the payoff so they could profit by auctioning this car that only had three payments due). However, even though they accepted the payment on July 18, now on August 6, they still haven't returned our money and have lied repeatedly that they were returning the payment.

We paid the car off on July 27 and recovered it that day, immediately after receiving the information from Honda. The remaining amount due on the car was $4,067.49, but they demanded $4,607.26 for us to recover the car. We believe this to be a careless (or deliberate) clerical error. American Recovery in Ft. Myers was very difficult to find. It was located in a dirty office in the corner of a warehouse that belonged to some other company and there was no sign or indication whatsoever that American Recovery was located there. After paying the only employee, he drove our vehicle carelessly out of the gate with the front splash guard dragging the ground, obvious damage due to the haphazard towing operation.

Also, all of our possessions were out of the vehicle. He could easily have stolen items since I can't be sure that everything was there from such a large vehicle. They prepared it for auction already. The attendant slapped some tape on the splash guard so we could drive it home, but the part still needs to be replaced. The price was listed at $49.95 at Charlotte Honda in Port Charlotte, FL plus $30.00 installation. The wheels on the Odyssey now also need alignment, which they charged $79.95. This is a total of $159.90 in damages to our car due to the rough treatment received through American Recovery. We also suffered mental anguish of $100 per day for a total of $1,000. We require that they compensate our losses immediately.

This is an obviously well thought out attempt by Honda Finance to take my family for thousands of dollars. The timing is perfect for optimum profit for them and I'm sure this isn't the first time they have used this scheme. They should be severely punished for trying to take advantage of their customers like this. I know I am no longer a customer of Honda. Thank you for your attention.

Again, there was no damage. About a month later, my mother (I have authorization) got a letter from Honda Finance and said she had a cracked windshield and she owes $580. Outrageous! First of all, the car was near perfect. Secondly, if there was a crack, she has insurance and it would not cost anything and lastly, the salesman saw the car and said not to worry, the car was in great condition so there would be no problem.

My mother is 87 years old and leased a new car happily. Now, she is so upset and suffers from ulcers and other maladies because of her age. She is devastated. Mainly because she and I know there was no damage at all. We do not know what to do. This is not what Honda is all about. I'm at the end of my lease in December and frankly, I'm not sure I'll lease again.

Section C states you may have to pay collection costs. If we hire an attorney to collect what you owe, you will pay the attorney's fees and court costs as the law allows. You will also pay any collection costs we incur as the law allows. Section D states we may take the vehicle from you. If you default, we may take, repossess the vehicle from you if we do so peacefully and the law allows it. If your vehicle. If we take the vehicle, you may pay redeem to get it back.

After leaving the dealer, I also noticed some small dents on top of the passenger side fender right next to the engine compartment. When brought to the attention of the dealer, they refused to fix the dents as they claimed no responsibility for the dents. The dents were certainly not there prior to the car getting repaired. The engine light has come on again recently, so my car is currently back at the dealer getting repaired.

I was shocked to find out that they are victimizing us again on top of being a victim of grand larceny to boot. The four-wheeler was not insured and the house insurance does not pay for motorized vehicles on the property. We were not aware that we needed insurance on the four-wheeler. Anyway, why would they say we had to pay it off now and not continue to make the payments until it is paid even though we do not have it anymore?

I would have assumed they would have dropped a certain amount for paying it off early if that was what we wanted to do, not be penalized for being a theft victim and possibly being charged more. That's what they said. We thought it only right to let them know we no longer have the four-wheeler due to the theft. Again, I was shocked at their response, We even gave them a case number from the police report.

I want the public to be aware that Honda Financial Services will charge you and make you pay upfront for a vehicle that was stolen if you have no insurance. They will not let you continue to make the payments on the vehicle until it is paid off. Honda Financial Services put a sour taste in our mouth and victimized us a second time.

A month later, I received a letter regarding the lease agreement requirements, stating the inadequacies (car insurance). The Finance Manager at the dealership did not explain that my full coverage was not enough and would be denied because it did not meet their standards. The company is asking for $300,000 bodily injury.

I contacted them on June 2nd and informed them that my insurance agent sent them a copy of the binder, which they denied. If they wanted their vehicle back, I was more than willing to return it. I as informed by customer service that the company wouldn't request the car back with the full coverage that I have. I would just keep getting letters from them in regards to.

I received another letter yesterday, June 8, stating that I still have not met their requirements and as a result, they may consider my account to be non-compliant and may find it necessary to terminate my lease agreement, although I have been making my payments as promised.

Be careful when dealing with car dealerships. Make sure you are asking questions especially when it comes to the insurance part. Your good credit may be at risk.

The last representative from the collections agency assured us that they would kick this back to Honda.

We heard nothing for a few months and then went to extend our home equity loan and were turned down due to this lien on our credit report. We had no choice but to pay this charge again ($457.64). Honda now had two payments for this account and our credit is bad. They assured us that this lien would be taken off once they processed our payment, but it was not. We are still waiting, after calling them again. So our complaint is that our credit is ruined and Honda collected twice for this claim. We have all proof to show you. We would like our money back and the lien taken off our credit.

If you look at my account, $587.04 would pay the account in full until the August payment. They refused the payment, they want me to send a payment of $813.38. I do not know why. I am very fed up with the harassment. I have paid my car note even when I was laid off from March 2009 till June 2009. This is all harassment because the representative I talked to did not like it when I asked him not to call my house anymore. I just want to pay my monthly payment and not get taken advantage by the representative of American Honda Corporation.

I then called American Honda Finance on three occasions to verify the dollar amount. One call was to verify the dollar; a second call was to obtain the mailing address; and a third call was to obtain the overnight address. On each occasion, I verified the total dollar payoff. I asked for something in writing for verification and was told that was not necessary. That is a laugh to say the least. I repeatedly asked both American Honda and Terri ** (sales rep) if there were any other charges (less Milford, CT property taxes) and was advised, “No, you are all set, Mar."

One week following my overnight delivery of the check, I was advised by American Honda that I failed to pay the sales tax of $630.80. Obviously, I was stunned and interestingly enough American Honda has no record of my calls. I had earlier spoken with Jennifer, Jerayle, and Lisa. Further, the dealership refuses to play a role in providing me the misinformation. Their line is that I should have verified it with American Honda. I find that funny since both I and the dealership verified the dollar with American Honda. I know that I understand the difference between buy out and residual value, but apparently the dealership has no idea. I am also extremely disappointed in the way I was treated by Terri ** (sales representative), Marcin ** (finance), and Ed ** (C.O.O.). They refuse to accept any responsibility for the error. As a result, I have told this story to everyone at my large employer who has leased or purchased a Honda from our neighborhood dealership.

In August 2007 the billing statement showed a "reversal" of $170.00 Property Tax bill I'd paid in April. Apparently they had coded it wrong and never applied it to the property tax. No big deal, except along with this reversal came 5 late payments all on the same bill, presumably created by this coding error (April, May, Jun, July, August). After several unsuccessful efforts to resolve this on the telephone with various customer service reps, all who promised to call me back, none of which would provide last names (Angela, ext 1341; Nick and Tim at ext 1327), I resorted to writing Honda on October 28, 2007 with my intention to withhold payment until this was resolved because every subsequent month this went unresolved, resulted in another late fee.

On November 20th 2007 I spoke with Tim at ext. 1327 who promised to resolve the issue if I just paid the car payments owed while we were on the phone. In good faith, I paid the car payments I'd been withholding. However, Tim never followed through and again in December I received a statement with the late fees still on the account. I sent further correspondence on December 29, 2007 demanding that I get a response in writing and explaining that I am no longer willing to waste my time on the telephone trying to resolve this.

I received no response, so on February 9th, 2008 I sent copies of the correspondence to two other locations I found on their statements.

I did receive a letter dated February 19th, 2008 that said "Thank you for your recent request for payment history on your account with American Honda Finance Corporation". We have enclosed the requested information." The document enclosed had no title, was not a statement and was labeled "Temporary Internet Files". The document did show an entry for $173.51 for "Waive Assessed Amount", but I couldn't tell if this was a debit or a credit, and didn't reference any late fees.

On March 14th, 2008 at 2:00am without any advanced warning the vehicle was REPOSSESSED without addressing my billing dispute, and without following proper legal procedures MGL Chapter 255. On March 16th, 2008 I received my April statement which did clearly indicate that the late fees were in fact waived. Unfortunately, this was after they repossessed my vehicle. On April 4th I was informed verbally by Kellee P. that my credit would be repaired by Honda Finance and I would incur no charges for the repossession or storage fees if I picked up the vehicle by April 7th, 2008 (which I did).

On April 10th I received a letter dated April 7th that stated as a result of my failing to satisfy my contractual obligation, that my account balance has been charged off and has been assigned to the national Recovery Center for resolution. Due to the date of the letter, I believe that it was sent in error, but just to confirm, I sent another letter to Honda Finance Corp on April 21, 2008, asking for their clarification and informing them of the damages I have sustained as a result of thier negligence. Their response is still outstanding.

I just received my May 10th Monthly Statement and its not even legible. It looks like they are now charging me for the repossession related fees that they promised to waive. I am now going to pursue in small claims court. The economic & physical damages that have resulted are: 1.) I had my car repossessed from my driveway at 2:00am with small children in the house and the entire neighborhood watching. I am a financial advisor and a few neighbors are clients of mine. NOT GOOD. This has damaged my reputation I am sure.

2.) I had to borrow and rent vehicles. 3.) All the belongings in the car were inaccessible to me and my children. Because I am a single parent I was not going to leave my kids in the house at 2:00am while I went out to clean out my car with a couple of strange guys lurking around. 4.) I had to take time off from work to go get the car, impose on friends/family to do so since it was 2 hours away. 5.) Credit History Blemished.

Honda Care told me they didn't need the forms "cause they didn't need them". They refused most if not all of my claim. I asked for a review. A manager claimed to look at the claim and without seeing anything other than his adjuster's report said their ruling stands. The dealership told me it will take longer to get my car fixed if I keep disputing. But I was told by the dealer "Honda Care will cover the whole bill, there won't be a problem." This is while they were taking the whole engine apart. Now I'm stuck with the bill.