Honda Financial Services

This company is the worst!!!! They are not transparent and will repossess your car very easily. My car was repossessed at 10PM on Thursday night. They came to my house and damaged my parking lot and did not inform me of my rights. My car was damaged during the repossession. It kept leaking oil and have some scratches when I went back to pick it up. The only reason I got the car back was because someone told me they would sell it in an auction for almost anything and would charge me for any losses that I may have. It was the worst experience of my life. The repossession messed up my credit. They couldn't even explain the extra charges on the buyback price. This will be my last Honda. Their cars are not what they used to be, very overrated. They no longer have the same quality for they use to have for the price. SHAME ON HONDA!!!! Don't buy Honda!!!! Don't borrow from them. This will be my last Honda.

My 2021 Acura TLX has been in collision shop for 100+ days. They cannot produce parts for their flag vehicles. Will never purchase again. Insurance said Honda/Acura are by far the worst to get replacement parts for.

I recently received financing through American Honda Financial services and cannot seem to set up an online account. I attempted to contact a representative via the 800 number and was placed on hold for 45 minutes before I hung up. After reading these reviews, I seriously regret buying this vehicle. I should've stuck with INFINITI.

The dealership was amazing and got me everything I needed, Honda finances did not send me an email for confirmation when they approved my deal, they also had issues when setting up my financing account through the web page. A extra complaint as well was being told that reviews for the Honda store had to be 10s or they were a fail and hurt the store and salesman, this is concerning due to the fact that reviews are supposed to be honest and help the dealership and salesman learn how to do better and expecting perfection is unrealistic.

So I was told I was being issued a check when I called about a last payment and I told the person I first spoke to that my new address is here now can you ship it before it goes out and they keep sending to the wrong addresses about 3x. I’m not sure what they doing but how Hard is it To put in a correct address? I spoke to 5 dfferent representative and all said will take care of it and each one sends it to the wrong address better yet an incomplete address. It will take over a month till I receive a check from them but due dates takes from you as soon as the clock hits 12am

Their customer service is absolutely horrible. I signed for a lease for my son. They were late on only one payment, and ultimately bought the vehicle. Then HFS hits my credit rating for 76 points. Amid the confusion, it is still down 50 points. Avoid them at all cost.

Cannot email them and a hold of 1/2 hour both times I tried to contact them. I purchased my leased car and have not got the title they mailed on 11/11 as of 11/29. They sent it by regular mail!! Now the rep says I have to wait till Dec 30th to call again (30 min wait, sigh!) to start the duplicate process which would take another 6 to 8 weeks!! So much for Honda Philosophy.... What is Honda philosophy? Our Philosophy is based on a fundamental belief: making our customers happy and improving their lives.

This is the only financial institute that I have ever dealt with in 20 years that is clearly incapable of taking out customer's automatic payments on the date they are due. For that reason I will be switching automotive brands after the first of the year. Honda vehicle quality is also terrible for 2022 vehicles. What a joke Honda!

Recently had the misfortune of having to deal with Honda Financial even though my account was closed. It appears they're holding me responsible for my son's outstanding balance even though I never signed for his car. As a company I am totally disappointed with them. The bright side of this review is that I am resolving this issue due to an exceptional employee named Alpha in the Texas office. She listened to my concerns and was patient and not condescending like the other representatives in her office. She never once threatened me and presented me with a feasible option for which I am grateful.

I'm about to pay off my second vehicle with Honda Financial Services. I filed BK earlier this year and reaffirmed so that Honda would continue credit reporting because I pay my payments early. I was told by the BK department that Honda and Acura policy is to delete all consumer accounts from the credit bureau as soon as they get BK notification, regardless of reaffirmation. I've never seen another company do this. It's highly unusual. So five years of payments are gone, plus I paid an attorney to reaffirm with them just for the credit reporting. I will not be purchasing another Honda. Ethics are extremely important to me, and seeing lawsuits against them time after time just demonstrates who they are as a business. Capitalism is dirty, but some are worse than others. Don't give your money to these unscrupulous people. The reviews affirm this consistently.