Honda Financial Services Reviews

DO NOT GET FINACING FROM HONDA. The website is broken beyond belief. You try and call and you get hung up on or they are always "unavailable." The website never works. Dead links, unresponsive buttons. The worst customer experience I have EVER had. DO NOT GET FINANCING FROM HONDA! If I could, I would stand on top of a mountain and yell it to everyone! DO NOT GET YOUR FINANCING FROM HONDA!!

We purchased a Honda Pilot then 2 or 3 months after we paid it off they told us to get in touch with the Dealer who we bought the Pilot from to get a refund for the Gap Insurance. We did that, the Dealer said they will send the papers in. We did that in February 2026. It's now May. We still haven't gotten our refund. When I called Honda Financial the guy told me, "We minus out the amount for the Gap." when we called in for the Payoff amount. I told the guy how is that possible when I DIDN'T CALL IN For A PAY OFF amount. I went by what the balance was on my statement!? Then he tells me to call the Dealer back and ask them we did that and we were told by the FINANCE Dept AT THE DEALER that they don't handle that and that we need to call Honda Financial back and ask them!!!! OUR DEALER WAS TONY HONDA AUTOPLEX IN HAWAII. We E-mailed them and got no response!!!!

By the car from Honda my father bought a Honda Pilot EX 2025 from the company, my father passed away New Year's Eve. I contacted Honda let them know that he had passed away. They said I needed to send a death certificate, so a week later I was able to send them the death certificate. I wanted to know about the car situation, did it have the death clause and it got paid off or was it had the death clause or if it was just going to be repoed. I heard nothing back, I had to call the company where he bought it. And I talked to the manager of the company. And he told me that he did not have the clause in it that it was going to be repoed. I could not drop it off anywhere. it just had to be voluntarily repoed. So it sat with me for about 3 months as I kept contacting Honda Financial to find out when they were going to pick up the car.

Horrible nightmare. Wait time 45 minutes and longer only to be hung up on. They were paid off in January and I never got my title. They lie saying they sent it, however I never signed receipt for this important document. They said they don’t register mail but refuse to take responsibility! I had to pay $39.00 to get a copy 4 months later. This is unacceptable business practices. The DMV told me they are notorious for saying this to customers and lie thinking Mississippi is an electronic state for titles when we are not. Honda Financial Services refuses to reimburse me for $39.00 to order a copy. I would never use them again for any financial assistance they are absolutely disgusting. I asked Rick V to speak to a manager. He told me they have no managers only supervisors who I couldn’t speak to. I would need to put in a request to speak to one of. BEWARE of doing business with these shady unprofessional people!

I bought a new 2026 CRV from Honda dealership back in June 2025 along with GAP insurance. After few months, I disliked the vehicle and try selling the car back but they wouldn't take the vehicle back. I went to a different brand dealership and sold the vehicle to them. The dealership paid off the vehicle. In September 2025, I went back to the Honda dealership to cancel my GAP insurance and was told I should receive a refund check from the GAP insurance. I waited few weeks and in November, I contacted the GAP insurance and was told the Honda dealership should have my check. Again, I contacted the Honda dealership and was told the they signed off on the check and I should be receiving a refund but it would take a month to receive. I waited for almost three months.

Honda Financial Services. I’m very disappointed with my experience with Honda Financial Services. Communication has been extremely frustrating, and getting clear answers about my account has been difficult. Customer service felt unhelpful and slow to resolve issues, which created unnecessary stress. As a customer, I expected transparency, professionalism, and support—especially when dealing with important financial matters. Unfortunately, my experience did not reflect those standards. I hope Honda Financial Services takes customer concerns more seriously and improves how they handle support and account issues in the future.

Do NOT use them! They refuse to post the remaining $3k they took from my bank account that we paid to finish paying off the car! They keep trying to take an overpayment of nearly $3k and now charging us a $30 overdraft fee and interest!

It has taken a month and a half for Honda to post a pay off check from my credit union. Ridiculous! Inconsistency in phone conversations. Because they were so slow at processing, I had to make an extra payment to protect my credit which caused an overpayment. Can’t wait to see if and when that comes back to me. Don’t know who’s running this company but it’s a good thing their vehicles are great otherwise they would be out of business. Get it together Honda Financial.

They lie and say they are helping you and will do everything to help as long as you're keeping in contact with them when you file bk. They told me I had 60 days before my car was going to be out for repossession and then they come and take my car at 48 days. I’ve been a customer for 12 years, bought 3 cars from them and this is how they do their customers. I’m ashamed to say I even owed a Honda and I was 8000 away from paying it off too I might add.

I requested a title signature form to registration when I moving to another state. Unfortunately, for the past a couple of months, my request has remained pending with no clear resolution. Each time I call to check the status, I am placed on hold for 30 minutes or more, often with only recorded music and also, every customer service representative provides a different explanation, which has been very frustrating and confusing. As a result of this delay, my vehicle registration expired, and I have been unable to drive my car. It is disappointing that completing and signing a single document has taken this long. I hope this issue can be addressed promptly and that communication and processing times can be improved for future customers.