Consumer Complaints and Reviews
To make a very long and exhausting story short, the terms I agreed to were based on verbal statements that I would not have to pay anything additional out of pocket after the total loss of my vehicle. Everything I was told and reassured of in regards to the way it works with a total loss, ended up to be false. Up until today, I continue to address my concerns and feel like I continue to be disregarded. The experience that I had with the dealership for my lease was honestly one of the best, after I have leased many different vehicles throughout the years, and through different companies. The experience I have had with the Honda Financial department has been on my worst experiences ever.
From what I read, it really sounds like many people buy cars they can't afford. Why oh why would you put yourself in that position?? There are cars on Craigslist all day that are decently priced. And now they are crying all over the internet about Honda Finance. I haven't had a problem and since I went under-budget, my payment have been going from the bank automatically to Honda Finance. Thanks to the Good Lord that I accept the position I'm in. I don't want a Honda. I want an Audi A5 but I'll wait because I don't want to be part of the pool of cry babies on here! Parents included! My boy has a 98 Toyota period! And I have a 16 Accord EX and that's it, PERIOD!
Worst experience ever in dealing with any financial institution. Very poor and unfocused communication, and typically not in writing calling into question their accountability. Either very unorganized or evasive culture that I found not to resolve anything with ease that appeared to move at the pace of molasses leaving you anxious for months. My context here is the process after the loss of my leased vehicle. The coordination process after determining the payoff amount with my insurance company on a specific date after the loss was abysmal. After the Tri-Party (Honda Finance, My Insurance Co, and myself) discussion and the paperwork execution with my insurance company, I was expressly asked by Honda Financial Services (HFS) to stop all lease payment - which I did. Of course, HFS would not communicate any of this in writing.
I received Lease Payment demand (for failing to pay under the expressed HFS instructions) and I called HFS, who advised me to ignore the demand. Upon expressing my concerns regarding impact of non-payment on my credit, I was informed that "Credit Reporting was suspended" under the circumstance. Another demand came with notification of being late. Again, I was asked to ignore. And... again... and again I kept on receiving statement of payment demands with cumulative charges and delinquency indications. I had desired for them to stop the cumulative lease payment accruals while payoff coordination was in works and I was already asked not to pay any further lease payments. The latest letter I received amounted to a pre-collection agency demand.
Every time I call asking why the account balance is cumulatively increasing whereas the lease is no longer active (under the payoff coordination process - dragging on for months), I was still informed that I no longer owed any lease payments except for any settlement balance (Insurance Company total loss amount, Pay-off amount, Gap Insurance amount, and my insurance deductible) that may be due. They were only stating that credit reporting has been suppressed and provide no response on why lease payment demand has continued - cumulatively months after months despite instructions from HFS to ignore. I am very credit conscious and their dealing certainly causes me to have frayed nerves. HFS would not answer the question of how do they plan to zero out the account balance when they close after the final settlement of the vehicle pay-off.
To me the Lease Payment demand (based on how it appears to work at HFS) is a separately occurring periodic event scheduled until the end of the lease while the vehicle pay-off is a value of the vehicle at the time of the loss and for title settlement. This has caused me to be concerned about the still accumulating unpaid lease payment that HFS may demand long after the settlement of the vehicle loss. HFS has not satisfactorily answered the question if they plan to take any positive action to neutralize the accumulating lease payment charges in the account to show up at a later date. I wonder if there is any ulterior motive driving this behavior.
Bought a Honda Odyssey for my daughter's family last year. After more than a year I'm still trying to resolve the negative credit reports from Honda Financial Services. A month after my purchase the dealership (a whole other review) called my daughter and asked where the car was. They were going to come and get it. I called them and they told me I needed to sign a new contract. Honda Finance wouldn't accept it. After three weeks of trying to find out why (many calls) they told me the typeset wasn't perfectly in the form boxes. Funny, I could read my carbon copy (yes, carbon copy) just fine. Because of this they reported to the credit companies that I was late on my payments.
Whenever I tried to call Honda Finance I had wait forever. After a number of frustrating calls I asked if it was okay to record the conversation. All four of the rude customer reps I spoke to on different occasions said "no" and hung up. Interesting, as they have a recorded notice at the beginning of the call saying, THEY are recording. Four months later my daughter moved and her mail was not forwarded. Honda wasn't sending emails to them. But as a co-signer I received an email telling me I would be reported to the credit companies if I didn't pay. I paid over the phone. They applied my payment to someone else's account and reported me. I called them when I found out from my credit monitoring company that I was reported and they admitted their mistake but never did anything to remove the ding from my credit. I just found out they didn't do what they promised and they no longer give a phone number to call.
Horrible service!!! You wait to speak with representative forever! You can't pay with your credit card. I received my final bill on Saturday, paid it on Monday and in a week I received a threatening notice about collection department. When I called my bank, it was Honda Financial Services did not want to accept paper checks, only electronic. Not my fault!!! Would not recommend to deal with them.
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2015 I co-signed for my son on a new Civic. Sunday 4-12 the car was repossessed. Well my son called me on Monday. Yah I was mad so I called Honda as he was told to have me call. I talked with a female and she asked for info which I gave her. I asked her about getting car back. She said it goes to a board and they make that decision in 3 days. Ok.
The next day I called to get questions answered. I spoke to a male who didn't give a ** about anything, said the board said no, would not get car back. He was late 7 times since June16 and behind 3 payment now. Well shame on him, but I told him I was co-signer and Honda only contacted me 1 time about him being late. If I had known I would have paid the payments. He stated sorry, the board decided and that is that. Even called Della Honda to see if they could help. 2 calls. Had to leave 2 messages (because they were busy). Did not return my calls. So buyers and co-signers beware. Honda wants your business but that's where it stops. No compassion, no understanding, and people who are puppets.
HORRIBLE!!! I can go on and on about the absolute worst service ever possible from the service department to headquarters. After being screwed on the price of my first vehicle with Honda which was a CRV I had problems with the engine right off the bat, after I had taken it up to Bianchi Honda 4 times to get looked at. Every single time I was turned away and they said there was nothing they could do, despite the 3,000 dollars I spent on their extended warranty.
After about 3 years the engine went on me and I still owed money on the car, then I was between a rock and a hard place. I had to lease a Honda Accord off of them because it was the only way out. NEVER lease a vehicle off of Honda unless you plan on being a customer for life. If you decide to buy a car somewhere else after your lease is up, they will do everything in their power to screw you. You will receive a completely different inspection then if you buy another car off of them you will be charged a $350 return fee for them having to park the car or transport it somewhere, plus you will probably have to miss work for the inspection because the times are a 4-hour window.
Every time I was in Honda for service I had experienced a serviceman come into the waiting room to tell a customer that their extended warranty DOES NOT cover the part needed. I actually told a woman one time that her extended warranty did not cover the part she needed, and it was just a guess and I was right, her part was not covered. As for me getting ripped off on the price of the crv, that was my fault. I had a buddy that was a salesman and he screwed me too. But it does not have to happen to you. STAY AWAY!!!
My wife and I have leased many cars with Honda Financial through the years. The last lease was for a 2012 Odyssey. The lease was completed and I was charged $412.33 for scratches on the back bumper from strollers going in and out of the minivan. It was a simple buff and cover-up paint job. But they wanted to charge me for the cost of replacing the entire back bumper, labor, parts and paint. I settled with their collection company for half the amount but I was still reported by Honda Financial to the credit bureau that my car was repossessed. These excessive charges at lease end is getting out of control and consumers do not have rights against these overcharges imposed by these businesses. If you contest it they will hurt your credit no questions asked.
This is not the first time I have a horrible experience, will never recommend Honda to anyone. I speak two languages, when I am in the office I don't need anyone listening to my business for that reason I chose to speak Spanish. After I select the language and wait over 10 minutes someone picks up the phone in English and I tell that representative that I was on hold for Spanish and the reply was "there's no one that speaks Spanish at the moment but I can help you in English..." Are you serious so my recommendation to you guys is to take off the Spanish option from your telephone service and stop wasting people's time.
They are compassionless and only know how to charge your account. They make no concessions for medical emergencies or other exigencies. They refuse to discuss any matter except WHEN you are going to make your payment. And don't believe ANYTHING they say - it's just an operator who won't add his/her promise to the notes and you could call back in 5 minutes and they'll act like they never heard from you.
They're just stupid. They want to charge me $500 because *they* decided to repo my car but I paid the balance due. I don't have *another* $500 - I barely could afford to pay off the past due amount! What are they thinking? Instead I'm just going to stop paying and let them take the car back and they'll be out the difference between the value of the car and my loan. I'm not paying them any more money so their losses will be a lot bigger than $500. My credit already sucks, so that's not an issue. Try Santander for a consumer loan. They called me and offered to put my payments on hold because they understood I was in a bind. They charged me late fees (which is fair) but nothing else. *That's* a company that wants repeat business.
We use to be an all Honda family - not anymore! Honda Financial is difficult to work with and we have had quality issues with our Honda 2013 Civic and our 2013 CRV. The CRV had a engine noise that they were never able to fix. I also had a 2015 Honda Accord Touring Hybrid that was horrible and the dealer offered me 12,000 dollars less that what I paid for it 2 weeks early. When I asked why so much of a hit, they said it was had quality issues. Honda Quality has gone down the tubes, and their financial services don't care about you either. Sadly I have bought my last Honda.
If you go with Honda Financial please do not lease. Yes there is GAP coverage but if you exceed the miles that doesn't cover. I leased 2015 Honda Accord Sport back in May 2015 and I went over my miles but I was planning to buy after my lease was over. Until last year on December 2016 got T-boned, spin 360 and then hit the traffic light. It was the worse experience in my life. Geico paid off the car value so I assumed GAP will cover the rest. It doesn't. They expect me to pay $4,000 by next month if not going to collections.
So far I love Honda, I love my car... I purchased my second vehicle November 30, 2016! I got it with a great deal and everything went smoothly, they arranged all the paperwork & set my first payment to be on January 14th, 2017. On the next day the sales person contact me requesting a copy of my ID & SSN, I went ahead & forward it via email, which let me point out that my sales person was very slow when it came down to filing my application online, due to his age & he was not really up to date with technology, which I had lots of patience watching him redo the application online over & over! On the next day I received a reply from Ash, the sales person! Stating that he couldn't retrieve the pictures! & that it need it to be sent as an attachment. I did that & this situation went on for over a week, that he couldn't retrieved the data! Even though I resent it multiple times from different devices!
So I went ahead forward the email to their main company email! Got a reply with, "they got it thanks!" which I am very sure no-one even bothered to retrieve it, because days later I had Wendy from the finance department asking for a copy of my ID & SSN! At this point I was irritated so I called her contact number & asked her to check her email, & she was able to retrieve it right away!! Said thanks & we said our goodbyes! And that was it.
On January 7th, 2017 8am I got a call from Honda financial services stating that I was 10 days late on my previous lease & that I need it to make a payment. I explained that I had turned in that lease for a new car, asked if it showed that I had purchased a new car! The representative said no & that I need it to call my dealer, which it irritated me because according to me Honda is Honda! & I didn't understood why I had to juggle around & have calls done back & forward to figure out what was wrong! & since I had no choice, I called Wendy & there was no answer so I left a voicemail, then I decided to call ash, the sales person! Which he did answered, & told me he was going to figure it out! & to not worry!
Later on that same day I was worried that I didn't get a call back from Wendy, due to Honda financial services letting me know this was my responsibility & that my dealer need it to send in the paperwork for my new car & payment of my previous lease, so that I won't get a late fee. Around 5ish I went ahead and attempted my 3rd call to the finance department! Left a voicemail that I was very disappointed! 1 hr later, a representative called me stating that they had it under control & that I was gonna receive a confirmation of the process! She apologized & I was at ease!
On the next week I called Honda financial services to submit my first payment, & the representative let me know because of the delay of the process, my payment will be due on Feb 14th, 2017 due to the way the process was made! And I was a bit skeptical so I called back. The lady that I spoke last with, which she didn't answer, I left her a voicemail & asked her how I can get the first payment thru! I never got a call back! Days later I received my plates, registration etc. Also my first statement! Stating my first payment to be due on FEB 14th, 2017! I was finally happy I got all that resolved!
Until now Feb 8th, 2017 I got a personal writing letter of Carla ** from finance collections at Culver City Honda! Requesting a payment of 575$ that was due on Jan 14th, 2017. Now I have the check ready to be sent, I'm making it out to Culver City Honda! & will also be paying what is due for Feb on the website, I'm just curious though to who will be cashing out my check! Because according to Honda financial services I never had the 2017 car until they sent in the paperwork & the whole process shows as if I purchased the car on January! & we all know that when you purchase a new vehicle to own, first payment is on them! Can anyone give me their feedback or advice so that I can proceed with my payments!!!
I bought my car from a Honda dealership 4 years ago and it's about to be paid off! The interest rate was only 0.9% which was almost nothing. They even let me defer a payment when I was going to be out of the country. The best part is that I can log in and make my monthly payment in about 30 seconds on their website. Everyone that seems to be having problems seems to be leasing and then wanting to back out. Why not just buy?
I just found out–no previous warning–that if I didn't lease another Honda, I would be charged a "Turn-in Fee"!!! No one said anything about this at anytime. They already got my previous vehicle for peanuts. I paid all my lease payments on time. The vehicle was turned in early with 2000 extra miles left on my lease agreement. And they are trying to charge me $335.66 as a turn-in fee!! Unbelievable. I tried to lease another Honda, but nothing was available in my price and requirements ranges. The salesman never mentioned there would be a fee if I did not lease another Honda. I think this may be illegal and will be checking with my state's consumer regulations authority. In the meantime, I have been given 25 days to pay them! I highly advise you NOT to go with a Honda lease through their leasing program. It's a scam.
I have been paying $50,00 extra on my monthly payments and my monthly payments and payoff amount won't go down since I had a scheduled of 60 monthly payments of $225. I was told that they charge daily and it won't go down. I also have the same type of car loan with another automaker and it doesn't happen.
After purchasing my previously leased vehicle 17 days ago, Honda (Acura financial services, but it's the same company) claimed to have mailed the title to me 7 days ago (note the 10 day delay, a small portion of which was due to the holiday, but certainly not the bulk) via regular U.S. mail. After calling them, they responded that I should wait another week (even though U.S. mail should not take more than 3 business days to arrive from any location) and that they did not pay to expedite the shipment with tracking information (so Honda has no proof that they ever sent the title). After informing Honda that they clearly had not sent the title on the date they claimed and that they would not be willing to send an expedited duplicate. It seems not only rude to the customer but also idiotic business practice to refuse to send the title of a $30K car via priority mail.
My experience with Honda Financial was this: I sent two checks to pay off the car; one for over $13,000 and one for $200. They were in the same envelope with my odometer report and a letter requesting that the Title be sent to a third party. The check for $200 posted the next day. But the $13,000 never posted. When the check never posted, I called. I was told that they only have 5 people working in the department that receives payments, and that if there were two checks, they might not have noticed. Or, maybe the two checks got stuck together. When I asked where the check might be, I was told that if it hadn't cleared, it probably got shredded. I was told to cancel that check and send a new one. I asked that they put a note on my account that said that the error was theirs and that I would be sending another check. They didn't do it. I then started receiving calls about needing a payment or the car back.
The man I spoke to said it happens all the time, and that's why they tell people not to put two checks in the same envelope. Really? I read the website, and spoke to two people when preparing to pay off my Honda. Nobody mentioned anything like that. It was disturbing that they had made this error, and there was no apology, or effort to correct the problem. It was all in my court.
I spoke to two representatives. Neither seemed to be bothered by the fact that they had lost my $13,000 check! Unbelievable! Also, I was told that I would also have to send the letter and odometer report again. They didn't have those either... probably shredded. How can you do business like this?! I will never work with Honda again. And if you are listening, you will think about it before working with them. There are other good cars out there. Save yourself some hassles, and choose a different brand. This review is only to warn future customers. Definitely with Honda, the mantra is "BUYER BEWARE!"
I had my car stolen last week and the police recovered it a few days later but the car was totally trashed inside (no physical damage though) and reeked of marijuana. I called the leasing company and the Honda dealer that I got the car from and they both said that there was nothing they can do because Honda Financial Services owned the car and they are the only ones that can let me break the lease.
I explained that I felt really uncomfortable driving the car after having it stolen and finding it in the condition that it was in and I was willing to enter into a new Honda lease, I just wanted a new car. So I called Honda Financial Services to ask them to let me out of my current lease and enter a new lease after explaining the circumstances but they refused and said that since the car was recovered they don't care that I don't want to drive it anymore. What horrible customer service from a leasing bank that I have been dealing with for over 5 years!!! I would never lease/buy a Honda again unless they make this right.
I am a co signer on a car, never received anything from them. Then while getting a new car I found three delayed payment. I called then and the customer service was rude and refused to help. At the end she is like "ok I may make a case but not guarantee", she took my new address and next day she said "we won't remove anything" despite I never received anything from them.
Every horrible review you read here is absolutely true. Don't ever get financed with Honda Financial. They have the worst customer service I have ever experienced in my life. They don't honor what they tell you and belittle you, hang up on you, put you on hold for god knows how long, and yell at you (because that is what is gonna help the situation). I don't know who trains these people but they are absolutely horrible and a nightmare to deal with. I'm getting charged with NSF charges when my account isn't even on auto pay.
Stay away from these people! They took my car back 2 months before my lease ended! I missed 2 payments because I was moving back from a diff state and totally forgot. They took the car and when I tried to get it back it was a ton of extra fees and no one to speak too! They even wanted me to reapply for the lease! The next thing they sold the car at auction and is coming after me for the difference! Mind you I was paying $700.00 monthly for a minivan, overpriced compared to what everyone else was paying! They can ruin your credit as they did mine and it's just a nightmare! It's been since 2013 and I can't lease anything because of this on my credit report. Owing 2 months turned into $8000.00 insane!
I have very very bad experience with this company. My car was repo. When I call customer services to find out about how to get my car back and how much I was supposed to pay in total, a representative told me one amount. When I was ready to pay and get my car back another rep. told me that the payment went up for about $600 more in a period of one week. I ask if they can work it out with me and they don't seem helpful at all. I ask for supervisor, "nowhere to be found." I end up paying the full amount they were asking for. So they told that I need it to call a different department to get the address for the car. When I call, that department they gave me another number. When I finally got in contact to the right department they were asking me for mooore money (fees, taxes, and days of vehicle stay).
I told them that how much mooore they were going to ask me for, and they told me that if I don’t have the amount with me to contact back the finance department so they can waived me the fees, but when I call the finance department they said that that is on me, that they cannot do anything about it. I then asked for a supervisor. The rep make many excuses to not transfer me to the supervisor. The rep. stated that the supervisor went to lunch, that he is in a meeting, that he is not at his desk, and that he wasn't going to be able to help me either without even trying to look for him, so she end up telling me that she was going to make a callback note for her supervisor. Nothing happened. I’m still waiting for the call. I have a Mercedes Benz truck as well and Honda Services is the worst. Mercedes Financial service has a great customer services reps and look to help the customer in every aspect.
Worst customer service ever. Would not send a payoff letter for my mom's car loan. Customer service person was very rude and would not transfer me his manager to complain. When my mom called to confirm I was on the account, they made us wait 14 minutes. I was going to buy a Honda next year. Just crossed the Ridgeline off my list.
I had financed in total 2 cars from them. Honda CRV paid off then Audi 2010. I paid online via my bank account every month from last 4 years. Never missed. On Feb 2016 my wife was sick. I missed one but kept on paying every month for the balance. This people never informed me that I missed Feb payment. When in Nov 2016 I was paying my last payment they said I missed my Feb one payment. They never informed me nor emailed me nor made a call that I had missed one payment.
Seeing my good history of payment they kept quiet that at the end they will hit me with huge interest and they did it. I paid $ 400 interest for one missed payment which they never informed. Be aware of this fraud company and all the fraud agent including their manager Mr ** who is a very slick talker. This is not a honest finance company. Go to Bank of America or BB&T best service with. Honda Finance is a RIP OFF COMPANY. IF YOU FINANCE WATCH YOUR STATEMENTS.
I wish I would have read these reviews before leasing a car from Honda Financial! My son, just about to graduate from HS (last March) was planning to go to community college. So we leased a brand new Civic, we had to put the car in my name because he has not yet established credit. He has since decided to join the Air Force and I called to see if we could return the car right away. I was told that if it were in my son's name they would be able to do it - but since it is in my name they can't! There was no negotiating with the customer service rep and he was so rude. In the meantime, I purchased a brand new Honda less than a year before we leased this car. I have been driving Honda's since 1993. I understand Toyota's and Nissan's are equally as good.
I've had a car loan with Honda for 6 months. It's been a terrible experience. The first month I called them to ask to change my due date. They said they would do it but since then every month they call me to tell me my payment is late because my payment date has never gotten changed. I tell them I need to change my due date and the same things which they say they'll change my due date but the same situation keeps happening. How many months does it take to change a due date... According to Honda over six. What is wrong with this company! Why is changing a due date so hard!
Leased a Honda for three years. Monthly payments were auto debited from my account and always on time. My property tax was also paid by Honda and auto debited from my account. All good - everything confirmed and current. I get an end of lease letter - heavy handed - and am being charged over two thousand dollars for three years of property taxes that they had inexplicably paid in another jurisdiction for my lease. Same lease number. Same car. Same lease term. Same. Same. Never garaged my car or lived in that city where they made the second tax payment. Never heard of this before the end of the lease letter. Their error and they expected me to agree to pay for their mistake. Uh, double taxation?
This was followed with many months of harassing statements, endless phone conversations with customer service robots, no ability to talk to a supervisor. I wrote several letters reiterating that this was double taxation and I threatened to get an Atty. No communication for a few months and I thought it was all over... Drum roll. I get my mail today and there's an overdue bill from Honda for 200 plus dollars owed for my current lease. That's it. No other explanation. No contact number. Honda read my lips. I do not have a lease with you. I would never lease with you again.
A huge corporation has this type of financial management company?? There is no basic software that displays a red flag when paying double taxes for the same lease?? Is this gross mismanagement or is this an intentional scam - perhaps in hopes some people have deep pockets and would pay the bill w/o question? The emotional toll from being harassed for a bill I do not owe and knowing the negative impact on my credit rating has been considerable. And it continues.
I purchased a new 2014 Honda Accord and paid cash for it. I received the title of it 4 months later. I had contact Round Rock Honda where is my title. They told me that the title will sent from California. It took them 4 months to sent the title, very disappointed.
I bought a 2016 Honda Accord EX in May 2016. The car is great that I am completely satisfied. But the Honda financing Services is completely unsatisfied with me. For so many months I still can not use auto pay. First I was misled to sign up auto pay (they invent the "Easy Pay" which did not work) on their website. I had two late payments. Then I call custom service to help me sign up auto pay, still did not work. Then I signed up the "Easy Pay" form on the back of post mail pay slip. It did not work either. Worse yet I received each statement on 20th of each month and the due date is 30th. Very easy to miss the due date. My recommendation is Honda should ask other car company to do the financing services for them. Unless you are paying cash for a Honda, don't buy a car with their financing. Pity, they made great car.
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