Honda Financial Services Reviews

When you call customer service they have a smart mouth. You get transferred to 4 to 5 people before you land in the correct department. No one speaks clear English so all you can keep saying is, "Huh huh."

We bought our first Honda in 2024 and later found a better financing option with Truliant Federal Credit Union at a lower interest rate. We completed all the paperwork with Truliant and believed everything was finalized. About two months later, Honda Financial contacted us, claiming our vehicle had not been paid off. It turned out Honda had received the payoff check but delayed cashing it. We had to return to Truliant, and they had to overnight another check that required a signature upon delivery. Eventually, the loan was paid in full.

Paid a motorcycle off that was behind because of divorce. Was ex wife’s and I got stuck with it. Paid it off in 3 months. As the last payment was ready I was told an adjustment charge was added for $150 but no one knew where it came from. They finally said we don’t know and got rid of it. Then told three different dates my title was supposedly mailed off. I have yet to receive it and it has been a month. Customer service has no answers for any delays or false charges.

They absolutely suck, They take a full ten days to post a release of lien after they get paid. Un f.. real. It's always the customer that suffers. The hell with Honda.

There are many IT grads out there, fire your IT staff and hire a new grad because your web site is absolutely ridiculous. A HS class project could do better. Your navigation loses focus so you can't get to what you are looking for. I have never seen a financial institute web site that doesn't provide you with how your payment is applied... VERY simple spreadsheet... balance, payment application (principal, interest) and new balance. I could only assume you have no interest in customer experience because truly amateur.

DO NOT GET FINACING FROM HONDA. The website is broken beyond belief. You try and call and you get hung up on or they are always "unavailable." The website never works. Dead links, unresponsive buttons. The worst customer experience I have EVER had. DO NOT GET FINANCING FROM HONDA! If I could, I would stand on top of a mountain and yell it to everyone! DO NOT GET YOUR FINANCING FROM HONDA!!

We purchased a Honda Pilot then 2 or 3 months after we paid it off they told us to get in touch with the Dealer who we bought the Pilot from to get a refund for the Gap Insurance. We did that, the Dealer said they will send the papers in. We did that in February 2026. It's now May. We still haven't gotten our refund. When I called Honda Financial the guy told me, "We minus out the amount for the Gap." when we called in for the Payoff amount. I told the guy how is that possible when I DIDN'T CALL IN For A PAY OFF amount. I went by what the balance was on my statement!? Then he tells me to call the Dealer back and ask them we did that and we were told by the FINANCE Dept AT THE DEALER that they don't handle that and that we need to call Honda Financial back and ask them!!!! OUR DEALER WAS TONY HONDA AUTOPLEX IN HAWAII. We E-mailed them and got no response!!!!

By the car from Honda my father bought a Honda Pilot EX 2025 from the company, my father passed away New Year's Eve. I contacted Honda let them know that he had passed away. They said I needed to send a death certificate, so a week later I was able to send them the death certificate. I wanted to know about the car situation, did it have the death clause and it got paid off or was it had the death clause or if it was just going to be repoed. I heard nothing back, I had to call the company where he bought it. And I talked to the manager of the company. And he told me that he did not have the clause in it that it was going to be repoed. I could not drop it off anywhere. it just had to be voluntarily repoed. So it sat with me for about 3 months as I kept contacting Honda Financial to find out when they were going to pick up the car.

Horrible nightmare. Wait time 45 minutes and longer only to be hung up on. They were paid off in January and I never got my title. They lie saying they sent it, however I never signed receipt for this important document. They said they don’t register mail but refuse to take responsibility! I had to pay $39.00 to get a copy 4 months later. This is unacceptable business practices. The DMV told me they are notorious for saying this to customers and lie thinking Mississippi is an electronic state for titles when we are not. Honda Financial Services refuses to reimburse me for $39.00 to order a copy. I would never use them again for any financial assistance they are absolutely disgusting. I asked Rick V to speak to a manager. He told me they have no managers only supervisors who I couldn’t speak to. I would need to put in a request to speak to one of. BEWARE of doing business with these shady unprofessional people!

I bought a new 2026 CRV from Honda dealership back in June 2025 along with GAP insurance. After few months, I disliked the vehicle and try selling the car back but they wouldn't take the vehicle back. I went to a different brand dealership and sold the vehicle to them. The dealership paid off the vehicle. In September 2025, I went back to the Honda dealership to cancel my GAP insurance and was told I should receive a refund check from the GAP insurance. I waited few weeks and in November, I contacted the GAP insurance and was told the Honda dealership should have my check. Again, I contacted the Honda dealership and was told the they signed off on the check and I should be receiving a refund but it would take a month to receive. I waited for almost three months.