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Honda Financial Services
Overall Satisfaction Rating
1.26/5
  • 5 stars
    7
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    2
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    5
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    4
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    167
Based on 185 reviews that contain star ratingsSHOW RATING DISTRIBUTION
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    Honda Financial Services

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    200 Honda Financial Services Consumer Reviews and Complaints

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    Page 1 Reviews 1 - 30
    Rated with 1 star
    Verified Reviewer
    Original review: Aug. 11, 2018

    I made an error in setting up my car lease payments from my bank to my checking account when I began my lease. Even though my payments were all made on time and Honda Financial Services had taken the money from my checking account, the payments were not applied to my Honda Financial Services account because of the erroneous account number. I received no written or verbal notification that there was any problem and, as a result my car was taken from my driveway while I was away on vacation. I immediately researched my payments with my bank and called HFS.

    Despite the fact that Honda Financial Services fully realized it was an honest mistake, and that the payments had been made on time, they have absolutely refused to remove a $509 charge to my account or to reimburse me for the $290 I paid for an illegal towing from my driveway. I have sent certified letters that have been ignored and all telephone requests have been denied. I am a 70-year old woman who is absolutely shocked and dismayed at such reprehensible business practices. I have had no choice but to pay the fees involved I order to buy out the lease. This is all, quite simply wrong!

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    Rated with 5 stars
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    Verified Reviewer
    Original review: July 26, 2018

    We leased a 2017 Honda Accord and requested a bit more time to pay the monthly payment due to financial difficulties (as a teacher in Fresno I have not been paid in over 9 years) so they offered to delay the payment and push it back so that the lease expired a month later to make up for the missed payment. Instead we agreed to pay it on the 8th of the following month - a grace period in all contracts. That was enough for us. They will work with you if you show you want to meet your obligations, but if you want out or fail to pay you will be penalized. Entitlement ended in 2016!

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    Rated with 1 star
    Verified Reviewer
    Original review: July 9, 2018

    Stay away from Honda Financial Services (HFS). This situation deals with my mother in-law who had made, through my advice, a purchase of a Honda CRV. Because of the vehicle’s design, it made it easier for her to maneuver getting in and out, compared to a regular sedan. And because she was sitting higher, visibility was improved also. When the purchase was made, back in 2014, she was already in her early eighties. She took out a five year loan through HFS.

    She had elected to have statements of payment mailed to the house. HFS also had her cell and home phone numbers. She never failed to make her monthly payments. After 38 months of not missing a single payment and they were always on time, she receives a phone call on her cell from HFS that her account was forwarded to a collection agency for non-payment and her car was going to be re-possessed. This was a complete shock!! She didn’t understand what was going on. HFS had stopped sending her the monthly statements indicating payment is due. That was her only source of knowing when payment was due.

    Her memory has been slipping. She may have inadvertently agreed, by checking a questionnaire box, to go paperless, or HFS just decided to stop the mailings on their own, she doesn’t remember. HFS was sending her a phone number with a recording, to her cellphone. She doesn’t answer her cell phone with numbers that she doesn’t recognize. She barely knows how to use a smartphone and she does not know how to play back a recorded message. HFS made no attempt to contact her in any other way other than her cellphone.

    HFS does not care about their customers. They didn’t even have the decency to give my mother in-law a chance to respond to the notice and correct the payment oversight, before having the collection agency tow away her car. They are about as low as you can get. It’s as though they set her up for this. She was required to pay for services and fees on top of the 3 lapsed payments. Needless to say, even though our family purchased Hondas in the past (they do make a good product) we will never purchase one again. And if Honda’s sales plummet, their HFS department may be the reason!

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    4 people found this review helpful
    Rated with 1 star
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    Verified Reviewer
    Original review: June 25, 2018

    We have been Honda customers for over a decade as a family. However due to their gross misconduct in a recent car purchase we are in the process of discontinuing our relationship with Honda. 14 days after the contract was signed we were told on the phone that financing was obtained thru Honda themselves. However, several days later a letter was received (not certified mail) stating they were rescinding the contract. The day we purchased the car was a nightmare; they actually called us after leaving the dealership (couldn't agree to terms) and convinced us to return and drive back as they were going to do the deal. We had a Honda trade in as well. I will say from experience that in the last 7-9 years Honda has gone away from customer satisfaction to a corporate money hungry dealership. Seeking attorney to fight this!

    5 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: June 14, 2018

    When leasing a car from Honda Financial Services, they discuss the benefit of all leases carry GAP cover in the event your car is totaled during the term of the lease. However, Honda’s GAP coverage is not a true GAP insurance, it is an internal division of Honda Financial. I had a Honda under lease which was involved in an accident and was totaled by the insurance company. Honda listed the pay-off amount as $12,742.04. The insurance settlement was $13578.00 with a $1000 deductible, so paid Honda Financial $12,578.00. This left a balance of $164.94.

    Honda Financial is now sending me a bill for the $164.04 that the GAP overage on their lease program should have covered. When I call and ask about the balance, I am informed since their GAP coverage is internal it is not like other GAP insurance policies and they do not pay anything towards the insurance deductible and the outstanding balance is viewed as part of the deductible. This was after a previous conversation I had with the same department following the accident, where the representative informed me they were notified by the insurance company that the vehicle was totaled and the GAP coverage would take care of any remaining balance, so I would have no further financial obligation on the lease agreement. This needs to be corrected and this balance needs to be taken care of by the GAP.

    Updated on 06/30/2018: In May 2018 my daughter was involved in an accident in our leased Honda. The insurance company determines the car to be a total loss and made payment to Honda financial. Honda Financial shows me still owing the full amount, does not indicate the insurance payment and shows me behind on payments. This has resulted in Honda Financial harming my credit rating by them falling reporting late payments on my credit. They have also been harassing me with multiple collection phone calls on a daily basis.

    I have spoken with representatives several times and informed them that I had spoken with the Total Loss Department who has confirmed they received the insurance payment. After the representatives ask me to hold and check their system, they inform me I am correct and they will note my account. However, my account continues to show me over 2 months past due, I still have late payments on my credit and I continue to receive multiple daily phone calls from them.

    It is time for Honda Financial to be held responsible for the harassing behavior and lack of customer care. They misrepresent the GAP coverage they offer in their lease as an insurance coverage but it is actually an internal department. They advertise on their website that the GAP they offer pays up to $1001 towards the deductible, yet the statement they have in their contract states it does not pay towards the deductible. Honda Financial is dishonest and uncaring. I wish to pursue legal representation for the damage they have done to my credit and for the harassing behavior.

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    3 people found this review helpful
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    Rated with 1 star
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    Verified Reviewer
    Original review: June 13, 2018

    I will spare you the details but after taking a personal loan, paying off the car, giving them a FedEx # and calling them 11 times in 3 days. I still cannot get someone to give me a tracking number or tell me when I can get a tracking number to track when FedEx will deliver the title. Their process is broken and nobody really sees to care. I'm sure they heard it all before and are now tone deaf to any complaints or changing their process. NEVER, I REPEAT, NEVER, USE HONDA FINANCIAL. I rather have all my fingernails pulled off than go through this process. At least that would be over quick. I'm sure writing this review means nothing because people will still blinding use their service, which is why they refuse to improve. IF zero was a score, I would use it.

    12 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: June 7, 2018

    Website constantly down. I suggest setting up autopay because there's a 75% chance the website will be either down entirely or showing errors when you try to pay. I've had to call them to set up payments because the website was offline a few days before it was due.

    6 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: June 7, 2018

    After paying off my auto loan, I called Honda Finance Customer care for title release. Initially they said it will take 14 days. When I requested them to expedite the process, as I was planning to sell my car, they asked me to 1. fax a copy of the payment debited in my bank account. 2. My FedEX account number (as I requested for Overnight Shipping). Within 2 days, I received my title.

    4 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: June 4, 2018

    Honda Financial Services website is very difficult to set-up auto pay with. So I paid up 6 months and then paid month-by-month. Honda Financial Services claimed that I missed a payment this spring, I made up the payment the very next month paying $500 dollars and the subsequent month paying 563.00. Only because the website would NOT allow me to put in any other numbers. I called trying to pay the $314 while I could investigate the $500 and the $563.00 but the operator also would not take less than those amounts each month. Adding both months together this comes out to 444.69 and surpasses the 314.47 payment missed the month prior. I was overcharged 130.22. Then I was turned me into the Credit Bureau and it lowered my credit score.

    My next dispute, I cancelled my Honda Care and I was told only 173.00 was be returned. Neither was it applied to the month of May where is should have for 173.00 but neither was it returned to me. However, instead when I called Honda Financial Services I was told it was kept as a security deposit. I asked why two years into my lease was I now being charged with a security deposit? After waiting 15 minutes, the representative told me it was in case damages were found on the car when it is returned.

    I then said I would buy the car, then the representative said I wouldn’t qualify to refinance the car. I went to a Honda dealership to purchase the car and I was told that Honda Financial Services turned me into the credit bureau this preventing me from buying the car at the Honda dealership. Also, after stating I would buy the car, my payoff increased by a thousand dollars? My payments are up to date. I am writing a letter disputing the charges. I DO NOT RECOMMEND LEASING A HONDA.

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    7 people found this review helpful
    Rated with 1 star
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    Verified Reviewer
    Original review: May 24, 2018

    I paid off my Honda Odyssey in full yet Honda Financial refuses to release the title for 15 business days to ensure payment clears. 15 days is totally unreasonable. Cleared payment should be no more than 2-3 business days for ACH clearance. This amounts to financial fraud. Honda is holding my property against my will illegally. Honda has lost a customer for life. Never I will I buy or finance a Honda due to this. The result? I was attempting to sale my vehicle -- now I've lost a buyer and time.

    7 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: April 17, 2018

    DO NOT. I REPEAT...DO NOT EVER GET A LOAN THROUGH HONDA FINANCIAL SERVICES. Their record keeping is horrible. They take money out of your account whenever they feel like it. I have payment records that they say they never received. Several requests have been made to receive paper statements and they don't follow through. I make a request for a paper statement and they send an e-mail thanking me for updating my request to have statement sent via e-mail. They are as crooked as they come. If I could give them 0 stars I would. I don't know why a class action suit hasn't been filed against this company.

    14 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: April 15, 2018

    For the past two years I have been leasing. I setup the auto pay and did not miss a single payment. I decided to switch my auto pay to the beginning of the month. I called a Honda representative and was reassured that the switch had been made. A month later I look at my credit score and realized it dropped 105 points. I realized that my set up for the auto pay was removed. Complete incompetence! Not only did I have to pay late fees but was also reported to the credit bureau for the 30 day (105 point DECLINE). Honda also FAILED TO INFORM ME that I was late on ONE PAYMENT!!!

    13 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: April 13, 2018

    I leased a Civic car 36 months from HONDA. Wrongfully they have reported 2 late items for my account which I was never late. I have always paid ahead, so in October 2017 I sent them a check payment to pay off the entire lease amount because I had issues with their online services and they reported late for October. The 2nd was a clear retaliation for the fact I did not renew my lease with them. I returned the lease and was told that I will get my final receipts which I never got. I got 2 separate letters that had were NOT the receipt and I needed the final bill to pay off.

    Their agent called me so when told her that haven’t received the final bill I was told she would send it and I never got it. I actually went online to check the status and I could not make what I owed. When I ran my credit it was discovered that they put late charges on the account. I called them right away and paid what they demanded, but they do not want to remove wrong credit reporting because I did not renew the lease. Before when I had the lease active and called Honda Financial they were always nice, but not this time around. They were very rude, loud and unprofessional. I asked for a Supervisor twice and they refuse to have me talk to one. NEVER EVER WILL I BUY OR LEASE HONDA!!!

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    3 people found this review helpful
    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: April 13, 2018

    Never Honda finito. Honda don`t buy or lease a car from this company. I was client for 12 years because I didn't renew a lease with Honda. They killing my credit report, they send a lease fee return to my old address. Stupid people. I give my 3 address but the stupid send the fee to pay to the first 1 like 9 years old 1, so they put me on collection. Thank God we check our credit score. This how I discover this late fee, I made a payment and this crooks company keep sending negative credit report on me, no more Honda... Honda Financial.

    5 people found this review helpful
    Rated with 4 stars
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    Verified Reviewer
    Original review: Feb. 16, 2018

    I picked up a certified pre-owned Honda Civic Si 6 speed at a fantastic 0.9% interest rate due to a promotion they were running. My bank could not come close to matching this rate so it was a no brainer. After I set up autopay, that was about the only interaction I had with HFS other than a couple of random courtesy calls asking me to rate my experience. While their website and online account management system is far from intuitive and state of the art, it's totally functional and always operated without any issues. I get a text message each month when my payment is taken out, but the process is entirely paperless and on auto pilot if you so desire, no different really than other bills you might have on auto-pay (cable, electricity, etc.).

    It would appear as though many of the folks here who have encountered issues experienced them as a result of purchasing more vehicle than they could afford. This is always a mistake. If your car payment is too large of a chunk of your take home pay, it does not take too many financial speed bumps before you are in big trouble. Any creditor is going to be problematic for you. Live within your means is the primary lesson to be learned there. As for me, I have really enjoyed owning my Civic Si. It's a nice sporty 6 speed manual that still gets decent enough gas mileage to be a good daily. It's also been bomb proof and has had no major mechanical issues other than routine maintenance. I could totally see myself getting another Honda next year when my current one is paid off, and I would not hesitate to consider HFS again if they would be willing to offer me a similarly attractive interest rate that I have on my current one.

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    6 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 2, 2018

    My son was late and I agree he was like but I was told I was contacted twice to tell him to catch his payments up and I did this but I was never told that it was affecting my credit. I was told it could affect my credit now while I'm trying to refinance my house. My credit rating went from 720 to 570. If I was told they were sending it to the credit bureau I would have caught him up myself but he told me he was making payments and I knew he did but I was never told how far behind it was. I was never told what was owed and now my credit is screwed. To me that is the sorriest way to do business I have ever seen. My credit was great. I've never missed a payment on nothing and even the loan officer has said that my portion was perfect but now because I Honda Finance not letting me know the correct information my credit is screwed and I directly blame Honda Finance.

    I called them and asked him, “Could I get this fixed that I would pay off his amount,” and I did pay off his amount and they said, “Well pay first and then we'll see what we can do,” so I paid and immediately told me, “All there's nothing you can to get done we can't fix it.” Thanks a lot Honda Finance. I can't even reach you with a whole star. If I could go negative I would write a negative report. You are the sorriest company I have ever seen and I had a vehicle to Honda Finance and I paid it off ahead of time. Never missed a payment but I tell you what you don't have to worry. You will never have me as a customer. I guarantee that you're the sorriest company there has ever been. I will tell everyone I know not to ever use Honda Finance and I'm 65 and I have a hell of a lot of friends and if anyone ask me and if they even if they don't ask I'm going to tell him about Honda Finance.

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    13 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 2, 2018

    I was 2 months and 5k miles into my lease when I started to notice a loud screeching sound coming from my engine. I brought the car in and the mechanics reassured me it was just my power steering and it was nothing to worry about. Well, 32k miles later it became a $2,000 dollar problem and since I was over my mileage (was planning on financing after the lease) it came out of my pocket. I was also contacted by a Honda Financial Services Rep and he was extremely rude. He sounded like he hated his life. I like to think that maybe his Honda was giving him issues like mine was. Bottom line, Honda isn't what it used to be and I'm switching over to Toyota. I'm also spreading the word to family, friends and acquaintances, in regards to Honda's deceptive practices. I plan on selling my Honda Accord Sport and use that money to put a down payment on a Toyota Camry.

    10 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: Dec. 16, 2017

    Just wanted to say that my experience with Honda Financial it have been awesome, got a brand new car, and had to take couple of extra weeks to make my payment and helped and understand completely. Also when I got my car, they suggested an insurance called gap, in case I got in an accident, or won't be able to work, that will cover my payment. I'm really happy! Thanks Honda Financial!

    5 people found this review helpful
    Rated with 1 star
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    Verified Reviewer
    Original review: Nov. 21, 2017

    I bought a motorcycle and was told that Honda has a good Gap that would total cover my losses in case of theft or accident. Honda Financial forgot to process my Gap Insurance, the one they advertise on their website. I total my bike in an accident, then I contact Honda, they could not find my Gap insurance at all, they gave me their number. I called but they did not had me on their files, so 4 months after the accident they gave me the name of a Fraudulent Gap Insurance that refused to pay, took months to process my claim, did not pay the Bike as it was total.

    I request that Honda would come and take the Bike, Honda said they did not want the Bike, Honda ruined my perfect credit of 813 and now they want me to pay my remaining balance of $5000, when if they had the proper insurance it should be covered, and they falsely advertise on their web page about what their Gap Insurance cover. I want them to fix it, clean my credit and stop calling me. They refuse to put anything in writing. Everything has to be over the phone where one cannot prove what they said, shame on them... Where is the state attorney???

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    7 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Nov. 15, 2017

    My mother passed away unexpectedly after surgery in Sept. 2017. I called Honda Financial Services to return her leased 2015 Civic which had less than 7k miles. Pick up services took the car and 2 months later a statement arrives stating she owed $4000.00 and change. Honda Financial sold the car looking to get $13000 or 14000 and got high $9000.00. They wanted my mom who passed away to pay the difference of what they didn't get from a lease? which would have ended in June 2018. Myself and my family is still going through the tough unexpected loss and they're looking to get money from a car they sold and didn't get the money they were trying to get? IT WAS A LEASE. She didn't buy the car. Talk about taking advantage of a upsetting situation. HONDA Financial should be ashamed. They decided to sell the car at an auction. Not my mom or my family. You made your money! Stop the greed.

    33 people found this review helpful
    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: Oct. 5, 2017

    This is the first time I have felt so compelled to actually get on here and file a complaint on a business and get the word out. This is a customer service AND billing/collections complaint. I also made a BBB report regarding customer treatment and will do with other organizations. I have been on time with everything up until I ran into issues stemming from my accident December of 2016. Therapy, the ability not to work as much due to pain/therapy... I have been finally trying to get back on my feet, but things got tough and I juggle recovery and being a single mom. I was able to notify most companies and have arrangements worked out.

    However, Acura Honda financial has only made harassing calls to my family, talked down to me, and threaten me, saying there was nothing they could do to help with payments unless I caught it all up in 10 days. Even after explaining things are already tough and we just got hit by a hurricane, there was little sympathy. I was able to make one payment, called and spoke with a Robin. Now I know it says calls are recorded and I implore a higher up or this company to review that call. I was insulted to tears after hanging up. I was told I need to "look inside at myself as to why this is happening to me", "I need to help myself before I can get help", "Ask family for money, or I am not doing enough"... It goes on and on.

    I am a single mom that works hard, trying to recover (I actually have medical proof and my attorney info as I have a trial pending for my injuries), just had a hurricane hit, and was asking for help. I have never been so talked down to, insulted, or disrespected. This woman should not have a job. All I asked for was help to keep my car during this difficult time not get insulted and degraded for my hardship. I implore someone at that company to pull that call!!! This company is a nightmare. Be warned, I was lied to from the get-go at the dealership too and being overcharged too.

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    22 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 28, 2017

    I've been with Honda for over 7 years, totaling 3 vehicles leased over that time frame. Very loyal but not anymore. I had a very bad experience with this company. Like 99% of people we all fall on hard times. I fell behind on a few payment due to the horrific hurricanes, helping family. Anyhow, In fear of the car getting repo, I contacted customer service to ask what amount I can pay to keep in good standing until I pay the whole amount in full. The representative informed $600. I paid that amount on the 1st of sept and then paid on my due date which was on the 7th. Nope they still took the car on the 23rd. I called customer service and they said I was suppose to make a payment again in 10 days from my last payment?!? No one communicated anything as I would have made the payment!!!

    I thought I was in good standing and was planning to make the last payment the end of month to clear the balance of $500. I had everything in order and would make my monthly on time. Anyhow, When I called customer services to find out about how to get my car back and how much I was supposed to pay in total, the representative was extremely rude. I asked to speak to "John" (whom was dealing with my case) which the representative said he is not available. I wish I would have gotten his name. He is was so nasty considering, yes I called in a panic because my car was missing. Nowhere was I rude like him (What goes around comes around).

    Anyhow, When I was ready to pay, which I had about $2k, another rude representative told me that I need it to call a different department. When I called that department they informed that I would have to pay off the whole loan amount 23k and that the "decision" was made. I informed I was ready to clear the balance at the end of the month. However no one communicated that the balance should be cleared in 10 days. I'm sitting here with money to pay off the late fees and towing. When I spoke to the repo man although I was suppose to be in good standing in September no one communicated to him to even stop the repo since JULY. In his account it shows my status has been open since JULY.

    There is a lot of miscommunication, dishonesty and wrongdoing here. I gave up on the car because who has 23k to pay. I'm leasing another car now, and will just put the money toward a car I'm looking to buy. I will never go through Honda nor whatever "payoff" they give me. I'm pretty sure I won't be able to pay and will join the billions of people in default and debt in America. Great job. Enjoy the car Honda.

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    17 people found this review helpful
    Rated with 1 star
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    Verified Reviewer
    Original review: Sept. 26, 2017

    As a lot customer for almost ten years now! I have never been treated with such disregard. Between the dealer and Honda Financial I will NEVER lease or purchase another Honda again. Such back and forth BS! The fact that they could care less about their customers' satisfaction is mind blowing to me. And to see all of these other reviews!!! Twice now the dealer has shorted a payoff check of a lease and bonds financial charged me for a vehicle I no longer owned and traded in already. So quick to take my money so difficult to get a refund. Why aren't the dealers and Honda Financial in communication with one another??

    They told me my refund is denied because the dealer shorted the check, SO CALL THE DEALER! Instead it's been me going back and forth, Honda Financial telling me one thing and then telling the dealer another. I just want my refund!!! I paid you on the new vehicle and now you have a payment on a vehicle I don't own. Seriously never going back to Honda ever again!!! And I'll be sure to tell my family and friends. Thanks for your WONDERFUL customer service Honda Financial!!! I don't understand how you're still in business.

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    10 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 21, 2017

    About a year ago I decided to lease a 2016 Honda Fit. Everything was going well. I was making my payments, working two jobs when I became pregnant back in February. A couple months into my pregnancy I fell very ill and was in and out of the hospital. I was forced to have to leave my job after 2 years of being with the company. I was getting sick about 20 times a day and lost 50 Ibs within 2 months. After a couple months I started to feel better and decided to try to find a new job less demanding at 5 months pregnant. I worked for about a month and a half trying to keep up on my payments when I had become ill again and I was in and out of the hospital. Again I was not able to work due to more health problems and for the safety of my unborn child.

    I had contacted Honda Financial and went to the place I leased the car to see if there was anything they could do to either lower my payments or get me out of my lease. At this point they told me there was nothing that they could do and that I would just have to suffer through it for another year. They do not let you sublease or anything. Instead of Honda caring about its consumer all they do is care about you making your payment. You could be in the hospital on your death bed and they would show up to repossess your car. They also had explained if I couldn't afford the car anymore and did a voluntary repossession that it would destroy my credit for 7-10 years so I wouldn't be able to purchase a home or anything of that nature to give my child a better life. At this point I am disgusted with Honda Financial and the way they conduct their business. I would definitely under no circumstances do business with this company again.

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    9 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 14, 2017

    My family and I have been Loyal long time Honda Automobile owners. My wife and I just ended our relationship with Honda, and my adult sons and daughters will doing the same shortly! That is seven in all. Let me explain why. The dealership in Philadelphia are excellent, the one in Littleton Co was horrible, but the real issue is Honda Financial Services. The people that man the phones are impolite, especially when they can't answer a question. When they elevate your call it gets worse. The supervisors have no authority to make decisions, and there is no one they can elevate the call to. They tell you to write a letter, which I did. It took several weeks for me to hear back, and in the end there was nothing they could do to resolve the many issues. Which included hidden charges, improperly reported to the Credit Bureau, incorrect information.

    I have learned that their customer service reps are improperly trained, and they have little or no decision-making authority. Honda makes a sound car, and as I said we dealt with the same car dealership for more than twenty years who are terrific. The dealership in Colorado on the other hand was horrible. They gave out misinformation, and they don't return phone calls. I tried my best to get to Corporate Affairs offices several times, again we found it near impossible to speak with anyone with decision-making power. It was difficult for us to move away from Honda, but we felt they left us with no alternative, and penalized us on the way out by slapping a $350.00 fee for not renewing with Honda.

    I could maybe accept that if I was a first-time leaseholder of a Honda, but after an entire family's more than twenty years of loyalty you would think they would reward that by waiving the fee. We said goodbye to Honda with some constructive advice. Train and teach your people at Honda Financial Services proper customer Service skills, more importantly empower them with decision-making solutions... I hope someone authority reads this and has the courage to turn the terrible experience we have had and learn from it. Otherwise like many other good companies they will suffer by losing loyal customers like us!

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    20 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 13, 2017

    I am a four time Honda customer. I've leased 3 CR-Vs and recently purchased a 2017 Pilot Ex-L. After 9 years of paying $300 per month plus fees and $43K for the Pilot, HFS is trying to gouge me for turn in fees and three remaining months on my last lease. Part of the fault lies with my sales person at Apple Honda. She knew that I assumed there would be lease forgiveness as with my past leases. But for the sake of a sale she did not tell me otherwise.

    They are trying to bill me for $975. I spoke to their customer service but they care little for brand loyalty and don't care if I ever do business with them again. I paid for the Pilot cash out of my money market. I own two homes that are paid for and I have all the credit cards I need. So, the fact that they lowered my credit score by 120 points doesn't phase me in the least. When I am ready to trade in this Pilot I will pay cash again but I will be buying anything BUT a Honda. In fact, I just bought my granddaughter a 2014 Ford Escape. If not for their penny pinching stupidity, that would have been a CR-V.

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    12 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 13, 2017

    I recently was having trouble with my payment due to my husband having a stroke and was in the hospital. We got behind due having to pay for his care. In doing the best we could to catch up I called HFS to make arrangements and to see about possibly deferring 1 month (as they say you can do during the life of the lease) and making my past due payment to get caught up. There were other fees on my account from the fact that I don't get paid but once a month during the 3rd week. I was told I could call back and I could get things resolved. Fast forward to today and spoke with 2 people 1 of which was a manager who were completely rude. I tried to explain to the rep about what was going on and what I had discussed with the prior person. She advised something different was noted and that we had to "Figure it out" on our own basically.

    When I asked to speak with a supervisor the rep loudly sighed and said she would "See if one is available" and quickly put me on hold. The supervisor came on and was equally unhelpful and rude. She asked me about my husband's income and I told her it pays the mortgage. She then questioned me if I was who I said because I said "their". I told her again that I said the and not sure why she was questioning me all of the sudden when I am trying to resolve things with them.

    She then started to speak really close to the phone as if she was trying to intimidate me. I told her I didn't appreciate her calling me a liar and I'm trying to take care of things. The supervisor continued to be unhelpful and I ended the call. I agree with other reviews they have no care about anyone except themselves. Proper training in their call centers would go a long way with their people. My husband and I will never do business with HFS again once our lease is complete!

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    11 people found this review helpful
    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: Sept. 4, 2017

    Terrible service especially from the management team. Scott ** and Joe ** are 2 biggest crooks and liars. On 09/04/17 I went to return my lease and they had all kinds of excuses not to accept the car. First, Scott told me that I needed to have an appointment even though I called their corporate to make sure and was told that no appointment is necessary. Then they told me they don't accept returns on the weekend or holiday. After all the arguments, Scott told me that the person who is in charge of returns will be there in 2 hours and made me come back.

    When I came back the sales rep Kevin was very rude, started arguing with me and told me that if I didn't like their rules, I needed to get the hell out of there. When I told him that he cannot treat me and talk to me like that, he told me that he shouldn't even help me, threw paperwork on the desk, walk out and called me a "**". My husband was outside taking the plates off and when he come back he was looking for Kevin so he can apologize to me and Joe and Scott were trying to cover up for him, lying even more by saying that they sent him home.

    After all the paperwork was completed and we were about to leave, we noticed Kevin walked in to the manager's office and that's when my husband made him apologize to me in front of everybody. This is unacceptable. Kevin should not be working in customer service and has to go through anger management sessions, I hope Honda offers that. I've been with that Honda for 9 years and never had to experience the humiliation as I did today. They will definitely not have my business ever again. I will be calling corporate and HR department to make sure the above listed employees are held responsible for their actions.

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    11 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Aug. 4, 2017

    At the end of the lease term, you are made aware that if you do not lease or buy another Honda you will be assessed a turn in fee. Loyal customers will get this fee waived. So, I am penalized because I chose not to stay with Honda? However, Honda did not give me any reason to stay. Shouldn't I be rewarded or convinced to stay with Honda other than the threat of a fee? Instead I was offered the same type of car but $100 more a month. I have been a loyal Honda customer for over 10 years and still have a leased Honda in my driveway. Once this lease is up, I will never buy or lease another Honda again. Yes, I understand the turn in fee is part of the contract I signed, but it is very disappointing to see a prominent establishment penny pinch to try to get their customers to stay with them.

    19 people found this review helpful
    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: July 27, 2017

    I have been a long term customer of Honda - 3 leased cars… never been late even for a single time in the past 10 years. Lately leased a new 2017 Honda Accord at around end of Dec. 2016 and made first month's payment. In January I had a medical emergency due to having a brain stroke and ended up in the hospital for couple of months. Upon coming home found out that I missed Jan payment, I called to HFA to make the late payment and get setup on monthly auto-debit option... since then monthly payments are being auto drawn out of bank account on-time. Now I’m in the middle of buying another, more affordable house but noticed showing a late payment and having a hard time to qualify for the mortgage.

    Today I tried to call HFA 3 times to explain my situation and to see if they could help with doing one time goodwill adjustment... but HFA customer service seemed to be so inhuman an of touch and appeared just dummy robots. Sometimes circumstances do happens in one's life which are beyond any one's control… both times they hung up my call and refused to even listen to me properly... now I’m helpless, such a misconduct might be an acceptable norm in Japan or Korea but not in America... Never going to buy another Honda ever again!!!

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    9 people found this review helpful
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    Honda Financial Services Company Information

    Company Name:
    Honda
    Website:
    www.honda.com
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