Honda Financial Services Reviews

I called the dealership and spoke with the director in financing and told her my situation. She said she would be requesting my paperwork from the corporate office and would call me back in a few days. She called me back to advise that she got my paperwork back and would be meeting with the GM and would call me back the next day. I let her know that I wanted a signed letter from Honda honoring the original lease agreement. She said she would call me back the next day. I never heard from her.

After three weeks of getting nowhere I was getting frustrated. I left another voicemail on June 5th and she called later that day to say that she wanted to resolve this situation as she was going on vacation, and that I could bring my car in and trade it in. I called her back and let her know I don't want to trade my car in, as I never want another Honda. I just want a letter stating that my original contract will be honored. She said "We can't do that, as we don't know the initials aren't yours."

This doesn't make any sense. Why would someone initial for lower mileage, and if they were my initials, wouldn't Honda be liable to provide me with a copy of the modified agreement? So, after about a month of this I'm pretty angry at the fact that my lease was modified without my knowledge and "my initials" were fraudulently added. Honda is now trying to hold me to a 36,000 mile three year lease, when the original agreement was for a 45,000 3 year term.

The kicker, I'm supposed to pay for the over mileage, that if we went by the original agreement wouldn't be considered overage. The other thing that really frustrates me is that in this whole mess, not once did anyone from this dealership take ownership of this situation, apologize or offer me any solutions that would have truly helped me. The only resolutions I got conveniently benefited their dealership. I have bought and driven Honda's for most of my life, as I believe they are good cars. But, now, after this.. I will never buy a Honda again. Please, if you leased a car from Honda, call Honda Financial and request a copy of your contact to verify nothing has been modified without your knowledge. Thanks.

Called Honda Financial on Tuesday to find that they their website does not generate an email confirmation, both payments I submitted would go through and there was nothing Honda Financial would do to stop the double payment. I spoke with the Irving TX office where I was put on hold when asking for a supervisor but no one came back to the phone or called back. My favorite part of the whole experience is that there is no general customer service for you to voice your concerns nor can you email your problem/issue/experience to customer service (maybe they don't want anything in writing). However you can "tweet" your problem in 140 characters or less to @HondaCustSvc. Honda - Fire your communication/marketing department and hire some real web developers!

After 6 weeks the car was inspected. The car was returned to the dealership 1 day after the due date. Honda charged for a full additional month. This is in spite of the inspection they insist on taking 6 weeks. Called several times and was told a supervisor would call back and no one did for over a month. The last person I spoke to said that their supervisors do not speak to customers and I can send a letter to the Customer Relations Department, P. O. Box 166469, Irving, TX 75016. This could just be a trash box given how they treat their customers. Will never lease a car from Honda again.

When I called Honda the next morning, the representative made it impossible for me to get my car back. They claimed I owed $500 for the tow plus costs per day to store the car on the lot. I was also told that I couldn't pay the amount I owed until Honda made a decision about whether they would continue to lease me the car. This could take 3 - 4 days, more storage fees. I tried to speak to many people at Honda Financial. However, there wasn't one helpful person with a good explanation.

Then I am told that they will auction my car and whatever the difference is between the $22,000 that they purchased it for and the auction price would be my responsibility. The car was not even retailed for that amount plus they made money on my trade in Lexus, my lease of this Accord for two years plus my down payment. They then sell the vehicle and make the money over again. Now I get a bill for what they claim is the lease balance minus the auction price for $5300... Really? This is such a scam that Honda has going on and the consumer is getting ripped off. Something has to be done because reading the reviews, I am definitely not the only one. Please advise how to take an action suit against this company.

We have called her 7 times in the past month (Oct 6, Oct 10, Oct 22, Oct 27, Oct 30, Nov 3 and Nov 6) and we still do NOT have the required documents to register our car and we still do NOT have our $1,600 refund. This is in addition to calling the local Honda dealership as well. We have been dealing with Rachael ** and nothing is getting done. We keep getting the run around and excuses and our next step after contacting the BBB is the Attorney Generals Office, Consumer Affairs and then if this matter is not resolved we will be hiring an attorney to resolve it.

We just want all of the required documents needed so we can register our vehicle AND we want our $1,600 refunded to us! We have waited and called now for 2 months and nothing has been completed. We now run the risk of having to pay a penalty for not registering our vehicle within the required legal time frame because Rachael ** from Honda Financial has not sent us all of the documents that we requested that are needed to register it. WORST experience dealing with a company!!! DO NOT use Honda Financial Services to lease or buy your vehicle!!!

AHF states that this is THEIR policy without referencing any law - their wording to the reporting agency is pretty much etched in stone, and no matter the preponderance of evidence I could not win. I retained counsel in order to sue them over this. I have now completed my obligation from them, and got a new lease on a brand new Nissan - never to go through AHF again. I suggest that ANYONE considering doing business with AHF think twice. If you go to a Honda dealer, INSIST they don't put you through AHF - they will know why since all of their salespeople stated that AHF is terrible. They lost a $24,000 sale to people that even in dire straits promised full completion of obligation, to deny the same people now with financial issues a loan.

The customer service people are the rudest most inconsiderate people in the word. They completely froze my account so I couldn't even see a payment history to point things out. On top of that the five years of payment history is completely unreported to the credit companies. If they did that, it would prove I was paying the bill, but they sure put the repossession on there. There is not one thing on the report that shows any type of payment history whatsoever except my last payment which was 2 weeks before they took the car back. This company needs to get dragged into court and put out of business. An example needs to be made that treating consumers as though they are trash and not being open minded to the possibility that a mistake was made on their end.

As if it was not enough... AFTER I returned my car I thought my headache with Honda was over - NOT REALLY!! They are charging me for a Repossession fee I have already paid for in April and they want me to give them an itemized receipt because my Credit Card statement I faxed them (Yep! Had to learn how to send a fax. They are definitely not prepared for the Millennials!!) is not good enough! SO instead of confirming the payment themselves, I have to call the repossession company THEY CHOSE to prove something I have done many months ago.

Secondly... AFTER returning the car I received a PARKING TICKET! That’s right! I returned the car in the morning and on that evening, around 11:30pm, someone from the dealership used the car and parked in a prohibited spot and I received the ticket!! Honda is definitely the WORST SERVICE I have ever dealt with in my entire life!!! (NOT EXAGGERATING) If you want HEADACHES, go ahead and do business with them.

The agent begins to tell me that they couldn't locate the account!!! "So when were you going to inform me of that and why didn't you tell me that when I gave you my last payment." The agent then huffs and puffs as if she wanted me off the phone!!! "So you said ma'am, what do I do here? I need my car. I will pay everything now and go get my car." She says "well ma'am, it doesn't work that way. You have to give recovery 48 hrs to process everything." "And once that's up, that department is closed for the weekend!!!" "It's fri, repo is already 175 ...and 35 for each day it's there." So now she's talking over... I asked her what's recovery number and she proceeded to tell me to call on Monday. I hang up with her, call recovery to see what they can do. Why is it the SAME agent, so I said "now your customer service and recovery. I don't have time to play games, put your supervisor on the phone!!!! NOW."

I'm on the phone with a supervisor. She is ignorant, rude, and disrespectful. I said "I'm the customer, look at how you run your business!! Me having this loan with you guys keeps you a job!!" Then she proceeds to say "and yes I see you have your mother calling in for you sometimes." "Can you STOP that." Before I knew it, I LOST it. "Don't you dare tell me what to do when you're not paying my bills!! If I authorize someone to call on my behalf and she is labeled as an authorized user, you just mind your business and focus on your workers!!!" I've never heard or spoke to anyone like this before. I started to think this was a joke. btw I have everything on recording. But to wrap this up, I called the repo man and spoke with the owner and told him what was going on. He informed me that if I made a payment I could get my car, WHICH I was trying to do in THE FIRST place!!

So now I call back to honda and they have notes on the account like I'm the angry customer when I'm just wanting them to do their damn job. I speak with an honda recovery agent who tells me that I can get my car but the tow truck man has to fax over the paperwork, not knowing I have the owner on another cell phone on speaker listening. I tell the honda agent "ok I'm going to tell the owner at the repo company what you said" and I asked the honda agent what was his extension. He said he didn't have one WHICH was a LIE because if you don't have ONE why does the automated message tells me you do before we get to you!! BOOM!! I then inform him "no problem we don't have to disconnect, I've had the repo owner on speaker the whole entire time." He wants the fax number so he can fax it again while we're on the phone. Now the honda agent DOESN'T know the FAX number. "Bull crap, you're in customer service/recovery. You knew the number just as well as you know the number to your debit card!!"

Then the honda agent begins to scream at us, yes you read right SCREAMS!! I pray they got those calls recorded. We were all in shock and then he disconnects. I call back and I ask to speak to a supervisor as soon as an agent answers. The agent does what she is told. I informed the agent "I work for a Fortune 500 company. This is you guys' fault !! And you need to really send your agents back to training." She begins to speak over me. I said "this is where they get it from. I'm not done talking, that's rude. You don't know what I'm about to say !!!" ... She says "they repossessed a lot of car that day, so I would just have to wait even though the company closes at 4!!!!" "And it's currently 10 am. Those other people have NOTHING to do with me!!! And why are you telling me about them."

Smh, just the worst. Please stay away from this ghetto business!!! So finally I realize that I have no choice but to wait till Monday as she says "all you have to do is make those two payments and pay repo and you'll be able to get your car!!" So that's what I do ....... and when I call them guess what happens!!!! They told me that I have to pay the whole 12000 that's left on the car!! in order to get it back. I said "what!! And I've had the car for four years, the car shouldn't even have that left!!!" She had the nerve to say that was jersey law!!! And when I hit her with jersey law, she became shocked!!! And said "it was a retail contract so now jersey law doesn't count." I said "put your supervisor on the phone!!" And she says the same thing!! I call my mom who is a nurse, my dad who is a firefighter and the owner of the repo company and tell them all keep quiet, and when they heard them say that bull crap they lost it!! THERE'S no SUCH thing mind you. I signed a four year contract and they saying it was a 7. I have the documents I know what I signed!!!

The owner of the repo asked them where do they expect me to get 12000 from. He owns a business and doesn't have that!!! Every time he picks up a car if the owner pays the bank the late payments and repo fees that he gives the car back. There's no such law!!! He told me and several other people told me to give them that car back, don't pay them a dime. The car was 23000... I kelly blue booked the car and it's worth 8,100... I'm not paying them a damn THING. I'll let them auction and sell it. They won't ever get a dime from me and I'm now getting a lawyer!!

Worst experience ever. Now looking for a new car and I'm not gonna lie, it's annoying but I'm gonna get what I want!!! And no long car, not and no scams!! I will be reading reviews. Please do yourself a favor and stay away from them..

I had the money to pay the bill current on Saturday, so that was the plan. I met the man, who told me when I got to the location that he would have to keep the car, even though I had the money to pay it current because HONDA WAS CLOSED! He assured me that I could get the car back on Monday, after I updated everything with Honda, and they would not put it on my credit report. He said, at the worst, it would be Voluntary as though I handed them the car, so it wouldn't look bad on my credit. LIES! ALL LIES! He then DROVE me TWO HOURS back to my apartment and helped me unload the car in the rain.

When I called Honda Financial on Monday, after being hauled around all weekend by a neighbor, they REFUSED to let me have the car without paying them an ADDITIONAL $2,000 in fees! NO one I know had that kind of money. Ultimately, they kept the car and I used what money I had left to rent a uhaul and move home with my parents. My lease ended that month anyways.

Honda quickly sold my car at auction for the full amount I paid for it, thus leaving me with a Repossession AND over $6,000 due on my credit report. (Tag, Title, Taxes, and Fees from my original purchase). I stand by the fact I truly believe this was WRONGFULLY addressed, and the people at HONDA FINANCIAL were absolutely irrational, abhorrent people to deal with. As a customer service professional myself, I am still appalled at the situation and this is five years later.

This same friend said that he broke the law by taking it after I told him not too and he refused to even let me get anything out unless I agreed to give him the key - I am not fighting over this so I cooperated because I needed my baby's car seat and I wasn't current on the SC Laws. Besides that I had already told him NOT TO TAKE IT AND HE DISREGARDED ME COMPLETELY AND CONTINUED TO HOOK IT UP... He was a huge man and I felt very threatened by him and I was in my robe alone - I went in and got my husband who ALSO TOLD HIM TO JUST LEAVE THE CAR and pretty much told him we were paying the loan off... The guy ignored him all the same and said well they give them back every day - once you call them they will work it out with you and then you can come get it - handed us a card with NO ADDRESS ON IT....

I then contacted Honda and asked what I could do to rectify the situation... They advised the only OPTION I had is to pay off the loan (a little over $21K). I said fine- so my husband went to his bank and got a loan for the value of the car within 3 hours ($19,700). So I contacted Honda and asked them to please send a pay off letter. They did but of course there is negative equity so I asked them to please advise me what the payoff is with all the fees etc so that I could pay this and then the bank would cut a check. They advised me the amount which was approx. $1600.00.

I went immediately and sent a money gram to them paying this amount. I then contacted the loan officer back and told him that this was paid. Honda REFUSED to send the loan officer with Bank of America anything advising that they received the "negative equity penalties, fees etc." They played games telling Bank of America that the payoff was the same AS IF I HAD NOT PAID A CENT. I faxed Bank of America the money gram receipt and ONE NICE REP with Honda agreed to call the loan officer and SHE GAVE HIM A VERBAL payoff. So the loan officer sent us the contract over night and we signed it and overnighted this back to him- he in turn contacted Honda and advised that he was sending them the remaining balance $19,667.00 via UPS. This all began on a Tuesday morning and the check was cut on Friday morning...

Monday morning I contacted the loan officer and he provided the UPS tracking number and I called Honda and a rep Amber checked the UPS website and found that the check was delivered to their office this morning. So HONDA IS REFUSING TO RELEASE THE CAR... They are saying that they now have to wait DAYS FOR THE CHECK TO CLEAR. This is ridiculous- meanwhile AFTER THEY RECEIVED THE NEGATIVE EQUITY MONEY GRAM THEY SENT OUT A LETTER STATING THAT THEY WERE SELLING THE CAR AT AN AUCTION - which makes NO SENSE because they never even sent out the SC Required Notice of Intent. I have been reading all of these reviews and I PRAY TO GOD that an attorney contacts me asap so that we can PREVENT THIS COMPANY FROM DOING ANOTHER LIVING SOUL the way that they have done SO MANY PEOPLE.

Now I am in fear that they are GOING TO JUST REFUSE TO RELEASE THE CAR. I told my husband that I do NOT SEE HOW they can do this - it does not make sense because it is basically a NEW SALE and we have a new contract and they have the cash since Tuesday for the negative equity and fees and they have the check from Bank of America... Meanwhile the fees at this mom & pop shop THAT ILLEGALLY TOOK THE CAR FROM ME TO BEGIN WITH IS RAPING ME IN STORAGE FEES-- I TOLD HIM NOT TO TAKE IT AND I WAS RIGHT THERE BEFORE HE EVEN GOT OUT OF THE TOW TRUCK - they are charging $50.00 personal property charge plus $25.00 a day everyday they have it. THIS CAR ISN'T HONDA'S PROPERTY SO I NEED TO KNOW EXACTLY WHAT I CAN DO.

I think that we should get Bank of America to fax us a copy of the check, get the UPS tracking information showing the delivery date, time and a copy of the money gram and just take all of this and the signed contract with the police to the tow company and force them to release the car. HELP HELP HELP HELP Honda already charged me $505.00 for that tow situation - and now I am going to have to come up with another $300.00... So I paid them $21,492.00 within 72 hrs AND THEY ARE STILL HOLDING THIS CAR... PLEASE HELP. Also I hear that if you do a 30 pay off on any loan NO MATTER WHAT THE SITUATION IS THAT YOU GET A REBATE - I really need some help.

They received the letter, cashed the check very promptly. Today I called to see when they were sending the title. Honda said mailed it yesterday (May 12th 2014) by regular mail to my address in Florida. The supervisor, Anthony, told me that despite receiving the letter, check and phone call they sent the title to the wrong address but that I could not get another title for thirty days as per the company policy. I am furious as I did everything to make it easy for them not to mess up. Honda has the money and I don't have the title, due to Honda's total lack of attention and incompetency.

The reason was that I have been working with law enforcement for being targeted for terrorism and a black ring who is persecuting me whatever I go, specially in my last residence, which is the main reason I had to leave as quick as I could and also why all my finances and business crashed. So, they called about my other car which my ex-husband drove and I gave them the address to repossess it in case I couldn't recover from this ordeal. After that, I was going from hotel to hotel as I am still doing as a result of having lost everything because of the criminals, so, I needed my car for everything, from moving to place to place and carrying my child and pets as well, that being the main reason I didn't contact them, coupled with the lack of money and hopelessness of my situation.

I was honestly thinking that somebody out there would help me through all of this and that law enforcement would do more to only being met with frustration. My plan was to do something to at least save this car making one or two payments, as soon as I could, but things were going slower than I thought they would. After that, I received a voice message from a private investigator who left a number to call and said it was an emergency. I called, only to realize that was a person working for Honda. I never quit the call as I could, because that is not my way of acting. I thought once I had talked with them I should continue and finish the transaction.

I got very distraught because I am already going through so much unjustly and started crying for the thought of losing my only way of transportation and decided to share all my personal problems involving my lack of payments with this woman. Her name is Linda ** (1-800-856-4686). She "pretended" to be very compassionate and even shared some of her own personal struggles with me. It seems like she was always trying to contact Honda and I had to wait several times on the line because she would say that she was having problems with the connection. Later, I just realized that I was being tricked by this person who was very unethical.

After asking her if I could at least pick up my son at school and maybe do some errands, I told her that today she could get the car around 5pm, or if it won't make a difference to Honda, she could ask them to send someone tomorrow. I also told her my telephone number and the place I was at and then proceeded to negotiate the time guaranteeing that I would provide the address later. What I didn't expect is that once again (this has been my experience with Texans overall), I was being deceived with a cover of gentleness and compassionate spirit. She then asked me what I would think if the car would be repossessed the very moment we spoke, that is when I told her that it would be very cold of Honda and she then proceeded to defend their behavior saying that they were the most compassionate and friendly people.

So, I rested assured that we were reaching a deal. That is when she gave me this number and name to call and talk about all the problems I shared with her (yes, she is the devil, not less than that), saying that this guy would work with me. His name is Adam and his phone number is **. I spent a long time talking to her and missed two appointments, but thought it was needed. After that, she told me to call her back after talking to Adam. I called Adam and waited another long time until he was able to answer, but, then I realized that I didn't even need to go to lengths to share everything because just in the beginning of my intro he told me bluntly and coldly that the car had been repossessed as we spoke.

I never ever thought they would do that after all that conversation. Maybe I am too naive to think that there are still decent, ethical human beings in this horrible, evil city (Dallas). So, I looked through the hotel parking lot and never saw the car again. I am still here, alone, helpless, stuck with my child and pets and at mercy of the next abuse to me and my family which are almost getting used to that, until I am able to depart from this state forever. I will be well one day, and one thing is for sure, I will ALWAYS share a negative experience with Honda whatever I go to.

We were willing to pay the full amount of the loan. They said no. We were willing to pay past due, the next payment as well as the additional charges of the Repo company without them even getting the car and they still said no. I will be writing the credit bureau EVERY month to fight this neg mark on our Credit. I already have 24 copies of the letter going to the Bureau and they have to investigate it each and every time it comes over. Same way they have loopholes, I have a few of my own. I have every supervisor on tape as they had me on tape.

When I further questioned why I couldn't get statements she told me if I continued to ask questions, she would disconnect. Then, she hung up. I called back in and the second rep was much more pleasing but he stated since there was no reaffirmation, I had to deal with way it was. He confirmed notations on the account in April. He told me if we are a day late, they can repo and they now are charging late fees if we're a day late. My contract doesn't have a late fee clause on either side of paperwork. He said it didn't matter. It doesn't make sense. When I continued to question, because I really didn't understand, he got upset and said if I didn't ask him a different question, he would hang up because this question is resolved. It wasn't!

I asked politely for a supervisor and he said they don't have any. I questioned that and he finally said that they don't take calls. I asked to leave a message. He said if they felt it was important, someone might call me back. We've turned this over to my husband's bankruptcy attorney. They are violating contact law by hiding behind bankruptcy law. If you aren't business or contract savvy, don't get in bed with this institution. They will rob you blind and break laws without you even realizing it.

This whole thing has been a nightmare! Pretty scary that you can't be a little late and your whole life is turned upside down by this company! They told me it was my fault and they didn't have to notify me because it's a lease. I will never lease or purchase a Honda again, which is too bad because I really liked my car.

I'm now nervous to send these people my $7,500 and end up not getting the title to my car. Should I get a lawyer before I send the money?? How can I leverage with this company so that I can pay my car off, definitely get my title, and ensure they report it to the credit bureaus as "Paid in Full", not "Charge Off- Paid in Full"???

It is a $900.00 increase on our insurance bill! What a surprise! I think it is wrong and very deceiving not to explain or disclose this very important information when signing final papers. Very disappointed with Honda Financial Services. They were not willing to assist us with our concern that this information was never disclosed to us. Why such high premiums when we already had full coverage, and what the state requires? Why were we told our insurance was accepted with no problems?

I rang my bank to find out why the check had not gone through. They informed me that Honda Finance had never tried to collect it. This seemed weird, so I tried to contact Chris; and when I asked him what happened, he proceeded to stonewall me with the fact that the car was now in the hands of the recovery department and that he could not assist me. We have our car back now after paying all the late fees, repo fees, and the inconvenience of not having my wife’s family car, which is to carry our three young kids. Is there any way we can be compensated for this?

I waited for a month for the response and they told me that it was from last year that they took the late fee and now I am behind on my regular car payment, which I told them I did not understand because when I got my tax return, I made sure that I was up to date that's why my statement from March says I owe nothing. So, they did another investigation. When I called back a couple weeks later because I did not receive any calls, they told me that somebody closed it so they opened it again and told me that the first review was not right, that they would just go from March until now. She said that she needs a second opinion on it and she'll give us a call back. They called a couple weeks later and told me that I owe them $115.35. I told them that the account is still under review and they were like "Oh yeah, I see that now."

They transferred me to a supervisor named Joseph; I think that was his name, but it's a different story now. He was like, "The last five years that you have been making payments, you were not been making it the exact amount and we do not count those as late. That's why it just keeps on adding up!" I was like really? I have been making my payment the exact amount or if not $300 here and the next 2 weeks, $281 - that would make my monthly payment exactly how much it costs. I also told him that why is it in the month of May I supposed to be paid off, that I have nothing due! If that was the case, I could have paid that $115.35 to be up to date. He said that "Those small amount doesn't count as late payments." I said, "But it does now?!" It's so frustrating talking to them because they don't want to hear what you want to say and he just said that all we can do is pay for it.

Now it's on my credit and he said that it was my fault! I've been talking to them for months and this is all they're going to tell me, just to get money from people. This is not a threat but I will consult a lawyer for this. If it's not only me that has a case and they're doing it to everybody, this is just not right. I will pay for that $115 so that it won't be on my credit, but I will fight for this. You guys are taking money from the family that has kids to support. It should have been for their food, for the things they need and now it's going to Honda Financial Services. I would never get a loan from here anymore. I got one year left to pay off this car and I'm done with Honda forever! I'm not even recommending them or buying it for my kids! They're just adding to my stress!

Furthermore, Honda wouldn't answer our questions for 10 days on how much we needed to pay to get the car back, so we had to pay $25 per day for storage or $250. Finally, we gathered the information that it had been taken by American Recovery at 2:30 in the morning and transported 45 miles to Ft Myers, FL. The person at Honda Finance, April **, said that we would have to pay the full remaining amount plus the $768.85 that we had already paid to recover the car and that the car was already scheduled for auction. They said they were refusing to accept the last payment we sent and would return it to us (this is obviously a tactic to make it hard for us to make the payoff so they could profit by auctioning this car that only had three payments due). However, even though they accepted the payment on July 18, now on August 6, they still haven't returned our money and have lied repeatedly that they were returning the payment.

We paid the car off on July 27 and recovered it that day, immediately after receiving the information from Honda. The remaining amount due on the car was $4,067.49, but they demanded $4,607.26 for us to recover the car. We believe this to be a careless (or deliberate) clerical error. American Recovery in Ft. Myers was very difficult to find. It was located in a dirty office in the corner of a warehouse that belonged to some other company and there was no sign or indication whatsoever that American Recovery was located there. After paying the only employee, he drove our vehicle carelessly out of the gate with the front splash guard dragging the ground, obvious damage due to the haphazard towing operation.

Also, all of our possessions were out of the vehicle. He could easily have stolen items since I can't be sure that everything was there from such a large vehicle. They prepared it for auction already. The attendant slapped some tape on the splash guard so we could drive it home, but the part still needs to be replaced. The price was listed at $49.95 at Charlotte Honda in Port Charlotte, FL plus $30.00 installation. The wheels on the Odyssey now also need alignment, which they charged $79.95. This is a total of $159.90 in damages to our car due to the rough treatment received through American Recovery. We also suffered mental anguish of $100 per day for a total of $1,000. We require that they compensate our losses immediately.

This is an obviously well thought out attempt by Honda Finance to take my family for thousands of dollars. The timing is perfect for optimum profit for them and I'm sure this isn't the first time they have used this scheme. They should be severely punished for trying to take advantage of their customers like this. I know I am no longer a customer of Honda. Thank you for your attention.

Again, there was no damage. About a month later, my mother (I have authorization) got a letter from Honda Finance and said she had a cracked windshield and she owes $580. Outrageous! First of all, the car was near perfect. Secondly, if there was a crack, she has insurance and it would not cost anything and lastly, the salesman saw the car and said not to worry, the car was in great condition so there would be no problem.

My mother is 87 years old and leased a new car happily. Now, she is so upset and suffers from ulcers and other maladies because of her age. She is devastated. Mainly because she and I know there was no damage at all. We do not know what to do. This is not what Honda is all about. I'm at the end of my lease in December and frankly, I'm not sure I'll lease again.

Section C states you may have to pay collection costs. If we hire an attorney to collect what you owe, you will pay the attorney's fees and court costs as the law allows. You will also pay any collection costs we incur as the law allows. Section D states we may take the vehicle from you. If you default, we may take, repossess the vehicle from you if we do so peacefully and the law allows it. If your vehicle. If we take the vehicle, you may pay redeem to get it back.

After leaving the dealer, I also noticed some small dents on top of the passenger side fender right next to the engine compartment. When brought to the attention of the dealer, they refused to fix the dents as they claimed no responsibility for the dents. The dents were certainly not there prior to the car getting repaired. The engine light has come on again recently, so my car is currently back at the dealer getting repaired.

I was shocked to find out that they are victimizing us again on top of being a victim of grand larceny to boot. The four-wheeler was not insured and the house insurance does not pay for motorized vehicles on the property. We were not aware that we needed insurance on the four-wheeler. Anyway, why would they say we had to pay it off now and not continue to make the payments until it is paid even though we do not have it anymore?

I would have assumed they would have dropped a certain amount for paying it off early if that was what we wanted to do, not be penalized for being a theft victim and possibly being charged more. That's what they said. We thought it only right to let them know we no longer have the four-wheeler due to the theft. Again, I was shocked at their response, We even gave them a case number from the police report.

I want the public to be aware that Honda Financial Services will charge you and make you pay upfront for a vehicle that was stolen if you have no insurance. They will not let you continue to make the payments on the vehicle until it is paid off. Honda Financial Services put a sour taste in our mouth and victimized us a second time.

A month later, I received a letter regarding the lease agreement requirements, stating the inadequacies (car insurance). The Finance Manager at the dealership did not explain that my full coverage was not enough and would be denied because it did not meet their standards. The company is asking for $300,000 bodily injury.

I contacted them on June 2nd and informed them that my insurance agent sent them a copy of the binder, which they denied. If they wanted their vehicle back, I was more than willing to return it. I as informed by customer service that the company wouldn't request the car back with the full coverage that I have. I would just keep getting letters from them in regards to.

I received another letter yesterday, June 8, stating that I still have not met their requirements and as a result, they may consider my account to be non-compliant and may find it necessary to terminate my lease agreement, although I have been making my payments as promised.

Be careful when dealing with car dealerships. Make sure you are asking questions especially when it comes to the insurance part. Your good credit may be at risk.

The last representative from the collections agency assured us that they would kick this back to Honda.

We heard nothing for a few months and then went to extend our home equity loan and were turned down due to this lien on our credit report. We had no choice but to pay this charge again ($457.64). Honda now had two payments for this account and our credit is bad. They assured us that this lien would be taken off once they processed our payment, but it was not. We are still waiting, after calling them again. So our complaint is that our credit is ruined and Honda collected twice for this claim. We have all proof to show you. We would like our money back and the lien taken off our credit.

If you look at my account, $587.04 would pay the account in full until the August payment. They refused the payment, they want me to send a payment of $813.38. I do not know why. I am very fed up with the harassment. I have paid my car note even when I was laid off from March 2009 till June 2009. This is all harassment because the representative I talked to did not like it when I asked him not to call my house anymore. I just want to pay my monthly payment and not get taken advantage by the representative of American Honda Corporation.

I then called American Honda Finance on three occasions to verify the dollar amount. One call was to verify the dollar; a second call was to obtain the mailing address; and a third call was to obtain the overnight address. On each occasion, I verified the total dollar payoff. I asked for something in writing for verification and was told that was not necessary. That is a laugh to say the least. I repeatedly asked both American Honda and Terri ** (sales rep) if there were any other charges (less Milford, CT property taxes) and was advised, “No, you are all set, Mar."

One week following my overnight delivery of the check, I was advised by American Honda that I failed to pay the sales tax of $630.80. Obviously, I was stunned and interestingly enough American Honda has no record of my calls. I had earlier spoken with Jennifer, Jerayle, and Lisa. Further, the dealership refuses to play a role in providing me the misinformation. Their line is that I should have verified it with American Honda. I find that funny since both I and the dealership verified the dollar with American Honda. I know that I understand the difference between buy out and residual value, but apparently the dealership has no idea. I am also extremely disappointed in the way I was treated by Terri ** (sales representative), Marcin ** (finance), and Ed ** (C.O.O.). They refuse to accept any responsibility for the error. As a result, I have told this story to everyone at my large employer who has leased or purchased a Honda from our neighborhood dealership.

In August 2007 the billing statement showed a "reversal" of $170.00 Property Tax bill I'd paid in April. Apparently they had coded it wrong and never applied it to the property tax. No big deal, except along with this reversal came 5 late payments all on the same bill, presumably created by this coding error (April, May, Jun, July, August). After several unsuccessful efforts to resolve this on the telephone with various customer service reps, all who promised to call me back, none of which would provide last names (Angela, ext 1341; Nick and Tim at ext 1327), I resorted to writing Honda on October 28, 2007 with my intention to withhold payment until this was resolved because every subsequent month this went unresolved, resulted in another late fee.

On November 20th 2007 I spoke with Tim at ext. 1327 who promised to resolve the issue if I just paid the car payments owed while we were on the phone. In good faith, I paid the car payments I'd been withholding. However, Tim never followed through and again in December I received a statement with the late fees still on the account. I sent further correspondence on December 29, 2007 demanding that I get a response in writing and explaining that I am no longer willing to waste my time on the telephone trying to resolve this.

I received no response, so on February 9th, 2008 I sent copies of the correspondence to two other locations I found on their statements.

I did receive a letter dated February 19th, 2008 that said "Thank you for your recent request for payment history on your account with American Honda Finance Corporation". We have enclosed the requested information." The document enclosed had no title, was not a statement and was labeled "Temporary Internet Files". The document did show an entry for $173.51 for "Waive Assessed Amount", but I couldn't tell if this was a debit or a credit, and didn't reference any late fees.

On March 14th, 2008 at 2:00am without any advanced warning the vehicle was REPOSSESSED without addressing my billing dispute, and without following proper legal procedures MGL Chapter 255. On March 16th, 2008 I received my April statement which did clearly indicate that the late fees were in fact waived. Unfortunately, this was after they repossessed my vehicle. On April 4th I was informed verbally by Kellee P. that my credit would be repaired by Honda Finance and I would incur no charges for the repossession or storage fees if I picked up the vehicle by April 7th, 2008 (which I did).

On April 10th I received a letter dated April 7th that stated as a result of my failing to satisfy my contractual obligation, that my account balance has been charged off and has been assigned to the national Recovery Center for resolution. Due to the date of the letter, I believe that it was sent in error, but just to confirm, I sent another letter to Honda Finance Corp on April 21, 2008, asking for their clarification and informing them of the damages I have sustained as a result of thier negligence. Their response is still outstanding.

I just received my May 10th Monthly Statement and its not even legible. It looks like they are now charging me for the repossession related fees that they promised to waive. I am now going to pursue in small claims court. The economic & physical damages that have resulted are: 1.) I had my car repossessed from my driveway at 2:00am with small children in the house and the entire neighborhood watching. I am a financial advisor and a few neighbors are clients of mine. NOT GOOD. This has damaged my reputation I am sure.

2.) I had to borrow and rent vehicles. 3.) All the belongings in the car were inaccessible to me and my children. Because I am a single parent I was not going to leave my kids in the house at 2:00am while I went out to clean out my car with a couple of strange guys lurking around. 4.) I had to take time off from work to go get the car, impose on friends/family to do so since it was 2 hours away. 5.) Credit History Blemished.

Honda Care told me they didn't need the forms "cause they didn't need them". They refused most if not all of my claim. I asked for a review. A manager claimed to look at the claim and without seeing anything other than his adjuster's report said their ruling stands. The dealership told me it will take longer to get my car fixed if I keep disputing. But I was told by the dealer "Honda Care will cover the whole bill, there won't be a problem." This is while they were taking the whole engine apart. Now I'm stuck with the bill.