Honda Financial Services Reviews

I recently bought a Honda Pioneer. The machine is fine thus far, but trying to get my account set up and then pay my payment has been a nightmare. All along it's been a frustrating experience, lack of information being just one thing. Never again.

I will never purchase another Honda again let alone use this financial service. Not only did I continuously have issues with this institution but after paying my car off, I never received a title or any paperwork concerning the matter. When I reached out to customer service they advised me they had mailed the titled and it was showing in their system as “received” (which I never received) and that I would have to pay for a duplicate. So, I paid 40 thousand dollars on a car, which I don’t even have a title for, never received and now I have to pay for a duplicate title for THEIR error. Most absurd thing I’ve ever heard of. I will never recommend this institution to anyone.

I was having hardship So a Account Manager called me and I Answered. She asked was this a good time to talk. I said yes so my friend decided to leave. On the way out I told her thank you (She stopped by after burying my step dad). I explained to the Account Manager, "Sorry I was speaking to my friend who was leaving." She then says, "So are you talking to me or her." I said, "Excuse me ma'am, she left.." She then respond, "Yea because I'm talking to you and you're talking to someone else." I said, "I'll just call back to speak to someone else."

All I wanted to do was purchase my car at the end of the lease. You can find the payoff amount in your account though the website says you have to call them. If you call them they say you can mail a check and a form to one address or overnight it to a different address. Nowhere does it tell you you can pay it off through your bank account or call and pay it off with the account number and the routing number. When I identified the lack of the second set of options on the website. When I provided this feedback to a lease maturity representative and I identified the four options he mocked me by laughing at me and said “There are only 3 options, not 4”. I explained that overnight or regular mail are two separate options. He laughed at me again with a mocking laugh. I told him I didn’t think his laughing at me that way was appropriate and he laughed some more and hung up.

How can a financial institution finance a vehicle that when adding the negative from a previous vehicle places this new financed vehicle above the worth of the vehicle, thus placing a 2024 $11,000 under the value of the vehicle. Is this even legal?

Honda Financial Services has the worst website I have ever seen. This is a disgusting company. Customer Service is horrible. My husband purchased a Honda Ridgeline which he drove twice before he passed. He owned the truck four months before he passed and put 133 miles on it. Honda was adamant about not taking the truck back. As far as I am concerned I would never purchase any vehicle from Honda and I would never let Honda Finance take on the loan. They are all dirt bags and should be ashamed of how they have treated my husband who was a veteran and myself.

If I could give a zero I would. Very upset with the service from this company. I am in the process of transferring a lease to another person and customer service cannot transfer calls to the representative of the company, they never return my calls. They do not send me the letters that I must sign to continue with the process, they tell me it can take 90 days but it turns out that at this point it will take a year. The response from customer service is frustrating, and it does not matter if you speak English or Spanish. The system they have is very unserious.

Contacted Honda Financial Services three times (over several weeks) to have them send documents to get my car re-registered to my son. First, waiting time to talk to an agent is excessively long (15-5 minutes). Secondly, agents I talked are generally knowledgeable. Thirdly and the worst part is: following through and communication on the progress of the requested documents were poor so that I had to call them three times!

Worst customer service ever experienced. After 17 phone calls over a 6 month period and escalating all of them, so multiplied by 2 and talking to 37 different people, they refused a very valid request to transfer equity. They made it clear the customer does not matter. We will never buy another Honda - ever. Highly disorganized, arrogant company.

They have the WORST customer service. They will make you wait forever on the phone to talk to a real person. They do not support you when life happens and will attempt to repo your car at the first opportunity (only had 2 late payments over 5 years and they tried to take my car while I was in between jobs in college). Call center employees have given me more attitude than a high school girl. They will call and harass you during work and nighttime hours. They do not care about you as a customer only your money, and they make it abundantly clear the longer you have your Honda and have to deal with them. I have many stories, but let me save you time by just saying finance somewhere else. I love my Honda but I will NOT do business with their financing office again. They are a predatory business looking to take advantage of you.

Sloppy foreign company that hires ** puppets to defraud hard working ** innocent consumers, this starts with the dealerships that sell you warranties that other Honda dealerships don't accept, and ends with you getting overcharged through their financial services. Take my advice. Keep it one hundred percent American and stay away the dealership unless you pay cash and walk away.

Honda as a whole is absolutely terrible. Their payment options SUCK. Their reps SUCK and are not trained properly. They care nothing about consumers, they just want to take their money, I was in a horrid situation in April with my brand new just driven for like 30/45 minutes. Everyone was rude, no one cared...My engine could have blown up, maybe they would have cared then, but I doubt it.

I bought a motorcycle in Arizona and planned to register it in my home state of Oklahoma. Honda Financial being my lien holder won't release the title to Oklahoma. So now I'm over 2 months into my purchase and making payments on a bike that I can't register nor ride. Do NOT use Honda Financial Services under any circumstances!!!

I bought my first Honda in 2019 and traded it in 2020 for another Honda dealership. Fast forward to May 2024, I traded that Honda for a Ford. Ford told me that Honda has not reported a single payment, mind you all of my payments have been on time for almost 5 years. I called Honda and they said they don't report to the credit bureaus until after the account is closed. I said okay, that in and of itself is not great because a good payment history positively impacts your credit history which can lower your interest rate thus saving consumers thousands of dollars.

Never make a loan with this entity. They are loan sharks. They have no respect for the customer. They charge double or more for the vehicle and at the end of the contract they add money to the account that they never told you about. Big mistake to deal with this company.

Terrible customer service stemming from the whole system. Paid my Honda in full. Requested title and bill of sale. Bill of sale was incorrect. Went through hoops and many calls to finally get a corrected bill of sale which will only be mailed at my expense. Finally received the updated bill of sale with state ID missing and does not match the title. Meanwhile I cannot transfer the title and continue getting billed for a car I traded in. I phoned today and customer service states there’s no supervisor and nothing they can do. They offer to send over a limited power of attorney via email but I may not be able to use it unless it’s the original. I request it to be certified and I’m told only at my expense although this has been their errors. Wanda the rep advices I will receive the email in 10 mins. 30 mins and no email. The back and forth continues with no resolution.

Paid off my Honda Financial lease on March 7th; had a buyer. Customer service simply blows you off. First, they claimed to not have received the required odometer statement. Wrong! After two days and numerous calls (bear in mind that I had an email from Honda acknowledging receipt of the odometer statement) one of their phone reps “found” my statement on a “second screen”. That’s it? Nope. Odometer statement I submitted correctly reported mileage of 3,702. We’re old folks, hardly drive and statement was accurate. So, what did Honda report on the transfer title? 37,002 miles for a car we had for 9 months at that point?! They didn’t call or email me about the matter before completing the title I needed.

I have never dealt with such inept financial company. I've had 3 vehicles through Honda Financial, lately it has been terrible. Last year, I bought a new Honda and financed through them initially. But decided to get a better rate elsewhere. Getting the title transferred was a nightmare. No one knew where the title was and became a 2 month process of them transferring me around to finally get to my new finance company. My other car I had with them. Recently was totaled. My insurance company sent the payoff, we're 3 weeks into them sending and Honda keeps saying they don't have the payoff. Now my payment is showing late. I've had both insurance and Honda reps on the same call. My insurance company shares the check information and everything they need and still no luck. Once this last car is paid through insurance, I'll be glad to not have them.

Approximately two weeks ago, went into ford dealership and I got a Bronco 2024, and my spouse got a new F150 4x4. Honda calls the day after payment was due. We had purchased these new rides on 17th. Payment for Honda was due on 25th. They call and I answer. The loan guy said, oh you traded to a third party? I said, no. I traded for a Ford. I didn't go through Craig's List to sell it to a rando. He said, that's third party. Why, I said. He said, because it wasn't a Honda dealership. I said, let me stop you! Hold up! We went to Honda and didn't like anything.

Do NOT use Honda Financial! I'm a month into owning my motorcycle and they won't give me a title to register it. They are absolutely no help and just want your money. Absolutely horrible financing company!

I just got a call from Honday saying my lease is coming to an end. First off Honda been took my car. Customer service from Honda very poor with a lot of representatives. They don't care for anyone situation. My car was 6 months away from my lease ending. Honda took my car back. Mind you even if I was late on payments not more than a month late but late but always paid. No repo. Until the year of 2023 I had my newborn and then after I had to do sureger. I was not working from April to August. I had no income for 3 months and half. Disability and FMLA took forever. Didn't come in until August and when it did I paid rent that was behind and my car note two months.

American Honda Finance is without exaggeration the single worst company I have ever interacted with. I began leasing a 2023 Honda Civic Sport in June of 2023 and have only had negative experiences in dealing with this company. I originally enrolled in EasyPay automatic payments, however money was mistakenly withdrawn from an account with insufficient funding. According to Honda, this occurred on 3 separate instances, which I do not recall. As per their policy, which I was never made aware of, this made my account ineligible not only for EasyPay, but for all online payments for 12 months.

I was going to purchase and I was going to purchase a new Honda pilot, but not now! Absolutely the worst customer service experience I’ve ever had! Never received my title, when I went to the clerks office to get a new one issued, they said Honda still had a lien against it. However, he said that happens sometimes and lenders are quick to fax the lien release so the person can get a replacement title. Not Honda. You have to pay up to $60 for them to do the work they should’ve done anyway. And then it takes several days to receive it. When I called customer service not only would a supervisor not come to the phone. I was told they never come to the phone and then I was hung up on. Under no circumstances well I ever buy a Honda, or have anything to do with Honda.

Single mom trying to do the best I can. Was going through a financial hardship and missed 1 & 1/2 payments. HFS added late fees, locked me out of my online account so that I could not pay. When I called in, young lady ARGUED with me (unprofessional) and said “there’s no supervisor available & if it was, she’d tell you the same thing I said”. What she said was “you chose to make a repair on the car but didn’t make a payment so that was your choice so now you’ll pay 1 & 1/2 payment plus late fees or repo”!! Mind you my lease is almost up! I have never worked with Honda before this and will never again! My fault though because when I went to lease the car in NJ the staff was very unpleasant towards my father and I as if they didn’t want {US} in their place of business to begin with. - Unhappy customer

I love the car, I leased a Honda Fit 2020 for three years, and my husband and I decided to purchase the car this past July. In the process, however, we were misled by the salesperson, Sadiq. During our negotiation he promised us at least $4500 for the car we were trading in. We explicitly told him that we would not accept the offer unless they can match the number. He came back after negotiating the price, and exclaimed, "I got it!!" --- as if he successfully negotiated for the price requested.

Missed 2 payments on auto loan & they repossessed the car. No letter or phone call ahead of time. I told them I have the money & would pay. They denied my appeal (including a letter from my psychiatrist stating I had brain fog from COVID). Told me the only way to get my car was refinance with another financial institution, pay off the car totally, or let them auction off the car. They put us through hell for over two weeks. ALL FOR 2 weeks missed payments. The only good thing about this institution is they have very kind & knowledgeable customer service representatives. They should work somewhere else. Since I have to be careful with my language I’ll stop now.

Every month is a crap shoot as to if I can get the website to work properly long-enough to pay my bill. It shouldn't be this hard to get a website to function properly. I am now late with my payment because after logging in, you can't click any menus on the site. This seems to be a huge problem for many people. This happens almost every month. How is this still not fixed????

Called twice. Waited over an hour each time. Very nice but services not up to date. I just want to register for easy pay and I had to go way out of my way to try to accomplish this. It's been daaaayyysss. Waited on the phone all that time to find out I have to go online to register. Ok. I go online and they don't even have my vehicle registered yet from Oct 28th. Omg, they are the worst. Just called Dealership to help me, still waiting for their call. Ugh.

I have never experienced bad customer service until I spoke with Honda Financial Services. They have the worst employees by far. I have gotten representatives that told me what I should do with my money that I work so hard for. Also ones that has told me I need should pay my note on time not knowing my financial situation even had one to tell me to hang up because she’s done talking to me. The Amount of money this company brings in on the yearly they need to invest in firing that whole customer service department as a whole and start from scratch because clearly these are people that has no phone etiquette at all. I don’t care how far behind I am for now on they are just gonna have to contact me by mail. The worst people to talk to ever.

Let me start by saying I love Honda vehicles/great cars! My issue is with the terrible customer service with Honda Financial!!!

We never received a title after paying off our car. Sec of State showed a lien from Honda three years after the car was paid off. I have been trying to get a title for three months now. Each call is a 20-45 minute wait. I am told different things each time I call. I also get transferred from department to department. I’m told I will get a call back and never do. This has been the worst experience I’ve had in dealing with any business. Avoid this business at all cost.

Went to Honda to turn in My 2022 Ridgeline for a cheaper car so I could pay lt off faster. After all was said and done here are the negatives. Honda claims to pay off the loan of your other car but in reality the payments you owed are tacked on to your new vehicle so you're paying for 2 cars and only getting one. Registration fees which should be $225. They charged $298 so $70 more than what it should cost. Got charged $1000 for delivery fee.

So in a nutshell I made a double car payment by mistake. After an hour finally got through to Honda Financial. Told them I made a double payment, would like my one payment money returned. So had to show them my financial statement showing 2 payments. They said, "Ok. Soon as we receive copy of that deduction your money will be returned." 16 days later after waiting another hour to get through to them they said they see refund was okayed. I will receive it in 5 days. Omg 21 total days to get a refund. By the time I get it the payment will be due again to me. This is abuse. I'm 75. I made a innocent mistake. Honda shame on you. You need to do better.

My wife bought and paid off her Honda-CRV. Loved the car, but eventually needed to sell it. Needed a lien release for the sale, after two 40+ minute hold times, a representative lost service and never called back. Another 40+ minute hold time, the representative promised a lien release be received in two-three business days. Four business days later, we are back on the phone waiting for hours and hours to get in contact with someone, but the service keeps hanging up on us after 30-40 minutes on hold. At this point, we are being held hostage by Honda Financial Services for something that they were supposed to do immediately after paying off the car... Which has been paid off for two years.

I purchased a Honda CRV, had good service up till I paid it off. I had sold it and needed a lien release statement so called and asked for one, well they sent me one in the mail and it took 2 weeks to get it. Went to the DMV to transfer and they wouldn't because honda filled it out wrong. So called again, and by the way it's always 45min before you can actually talk to someone. Anyhow they said they would send another one. After almost a month had past I called again and was promised they would send one right out even stated they would rush it to me in the mail. Waited another 14 days and got a letter from them, took it to dmv to transfer and they sent the wrong darn paper. Now I have to call again. I been 2 months to get a lien release statement filled out correctly by them and still yet to get one.

American Honda Finance has the absolute worst service EVER! HIGHLY DON'T RECOMMEND THEM. Scammers and a bunch of idiots. Oh and they will hang up when things are too complicated for their little brains to comprehend. I would highly recommend that corporate review their workers and floor supervisor because of the poor service they give. 6 different reps and all recorded coAmerican Honda Finance has the absolute worst service EVER! HIGHLY DON'T RECOMMEND THEM. Scammers and a bunch of idiots. Oh and they will hang up when things are too complicated for their little brains to comprehend. I would highly recommend that corporate review their workers and floor supervisor because of the poor service they give. 6 different reps and all recorded conversations. Please review them! COMPLETE **!nversations. Please review them! COMPLETE **!

Sold me a rusted piece of ** probably only worth $500-$1000 but wanted $30k for it they definitely don’t understand the lemon law and aren’t allowed to do this to consumers. I would have had better luck buying a winter beater.

"It's the worst customer service that could exist. We do not recommend it at all. Trying to reach them by phone can take hours, and no one answers. Very important problems that you can't resolve without a service agent, and this company clearly doesn't care about its customers' time."

I purchased my vehicle from Honda and was financed through Honda Financial. I recently had financial trouble which had my vehicle repossessed. I contacted them to make a payment and they refused to give me any information. All I wanted to do was make the full payment to get my car back and they became very rude and refused to connect to a supervisor. This department has the most unprofessional and unethical personnel working there. They state that I cannot make a payment for two days which puts even more money on the amount owed to the tow company. No help to get this payment processed. I just want my car back is all. If you have a choice to get financing through Honda financial, RUN! Seek a better financial company. I will definitely be refinancing with a better bank after this experience.

I have a joint account with my mother because I'm underage. Honda stole money out of my bank account without mine or my mother's consent. I really needed said money. Honda is by far the worst banking there is. Don't trust them with your money.

This is an awful company! My car got totaled and now they are charging an extra $450 from the last balance and nobody will tell me exactly what the fees are. One person tried to say that it was interest (at $1.97 a day there's no way). Another flat out refused to tell me what the increase in balance was. Mind you, hold times to talk to anyone is well over 30 minutes. Insurace isn't paying the full balance of the loan so this will come out of my pocket, I want to know exactly what the hell I'm paying for when it should have been a remaining balance of $200. Excuse after excuse. Find another finance company, literally any other company. What a shame.

Awful service. I called to check if they received my car payment. Spoke with representative Ashley. She was in a bad mood talking to me in a bad way and her attitude just horrible.. I had to hang up on her.

I bought my car from 2019 and I pay regular every month for 4 years. But just two months I delay to pay for one day due to late in getting my direct deposit from my company they put fee and when I called they say, "Sorry I can’t remove any thing." So they don’t care about the customer or keep the loyal of the customer toward the company. Bad service.

I would NOT recommend using HFS. I paid a substantial payment over a month ago and it was credited to a previous account. For the last two weeks they say it is "pending" to be applied to the correct account and it will be applied "next week". When I asked for an escalation - they would not provide a person, stating, "they would just tell you what I'm telling you". Totally poor financial processes and customer service. Which BTW if you attempt to call, field you right back to the previous number you called. Shame on you HFS - this is poor customer service.

This company is the worst!!!! They are not transparent and will repossess your car very easily. My car was repossessed at 10PM on Thursday night. They came to my house and damaged my parking lot and did not inform me of my rights. My car was damaged during the repossession. It kept leaking oil and have some scratches when I went back to pick it up. The only reason I got the car back was because someone told me they would sell it in an auction for almost anything and would charge me for any losses that I may have. It was the worst experience of my life. The repossession messed up my credit. They couldn't even explain the extra charges on the buyback price. This will be my last Honda. Their cars are not what they used to be, very overrated. They no longer have the same quality for they use to have for the price. SHAME ON HONDA!!!! Don't buy Honda!!!! Don't borrow from them. This will be my last Honda.

My 2021 Acura TLX has been in collision shop for 100+ days. They cannot produce parts for their flag vehicles. Will never purchase again. Insurance said Honda/Acura are by far the worst to get replacement parts for.

I recently received financing through American Honda Financial services and cannot seem to set up an online account. I attempted to contact a representative via the 800 number and was placed on hold for 45 minutes before I hung up. After reading these reviews, I seriously regret buying this vehicle. I should've stuck with INFINITI.

The dealership was amazing and got me everything I needed, Honda finances did not send me an email for confirmation when they approved my deal, they also had issues when setting up my financing account through the web page. A extra complaint as well was being told that reviews for the Honda store had to be 10s or they were a fail and hurt the store and salesman, this is concerning due to the fact that reviews are supposed to be honest and help the dealership and salesman learn how to do better and expecting perfection is unrealistic.

So I was told I was being issued a check when I called about a last payment and I told the person I first spoke to that my new address is here now can you ship it before it goes out and they keep sending to the wrong addresses about 3x. I’m not sure what they doing but how Hard is it To put in a correct address? I spoke to 5 dfferent representative and all said will take care of it and each one sends it to the wrong address better yet an incomplete address. It will take over a month till I receive a check from them but due dates takes from you as soon as the clock hits 12am

Their customer service is absolutely horrible. I signed for a lease for my son. They were late on only one payment, and ultimately bought the vehicle. Then HFS hits my credit rating for 76 points. Amid the confusion, it is still down 50 points. Avoid them at all cost.

Cannot email them and a hold of 1/2 hour both times I tried to contact them. I purchased my leased car and have not got the title they mailed on 11/11 as of 11/29. They sent it by regular mail!! Now the rep says I have to wait till Dec 30th to call again (30 min wait, sigh!) to start the duplicate process which would take another 6 to 8 weeks!! So much for Honda Philosophy.... What is Honda philosophy? Our Philosophy is based on a fundamental belief: making our customers happy and improving their lives.

This is the only financial institute that I have ever dealt with in 20 years that is clearly incapable of taking out customer's automatic payments on the date they are due. For that reason I will be switching automotive brands after the first of the year. Honda vehicle quality is also terrible for 2022 vehicles. What a joke Honda!

Recently had the misfortune of having to deal with Honda Financial even though my account was closed. It appears they're holding me responsible for my son's outstanding balance even though I never signed for his car. As a company I am totally disappointed with them. The bright side of this review is that I am resolving this issue due to an exceptional employee named Alpha in the Texas office. She listened to my concerns and was patient and not condescending like the other representatives in her office. She never once threatened me and presented me with a feasible option for which I am grateful.

I'm about to pay off my second vehicle with Honda Financial Services. I filed BK earlier this year and reaffirmed so that Honda would continue credit reporting because I pay my payments early. I was told by the BK department that Honda and Acura policy is to delete all consumer accounts from the credit bureau as soon as they get BK notification, regardless of reaffirmation. I've never seen another company do this. It's highly unusual. So five years of payments are gone, plus I paid an attorney to reaffirm with them just for the credit reporting. I will not be purchasing another Honda. Ethics are extremely important to me, and seeing lawsuits against them time after time just demonstrates who they are as a business. Capitalism is dirty, but some are worse than others. Don't give your money to these unscrupulous people. The reviews affirm this consistently.

The worst company out there. Beware. I’m not going into detail because it truly stresses me out. Even typing this I want to scream at them and hope this company goes down in a ditch. They will blame you for their mistakes and you’ll suffer the consequences. Better to save up over time and pay the car off yourself than actually get a loan from them. I only got a loan to “build” my credit but the opposite happened. I got so sick and tired of their mistakes I paid everything off yesterday just so I could be done with them. I want nothing to do with this company EVER.

American Honda Financial is tarnishing the Honda Brand. The difficulties I’ve had since day one and the way they treat their customers is terrible. They have a serious problem with technology and communication. they do not care about helping resolve issues or helping customers. I have never dealt with a company Who’s employees lacked the basic ability to use their own platform, or communicate with it’s on employees.

Do not finance through American Honda. Have had the runaround by multiple representatives why I cannot make a payment online, and refused to refund a fee after my payment hadn’t gone through with them. Never have I ever seen a more unforgiving lender. Go with your bank to finance your Honda, do not do business with Honda financial as I cannot seem to get a straight answer on multiple questions I’ve had. Finance manager when purchasing the car didn’t know or tell me how stringent Honda is about the stupidest things. Now not even a year later I regret doing business with Honda financial. Refused to work with me as “the rules are the rules” and have gotten better service from places I said I’d never do business with again, I feel like. As soon as I’m able, I’m refinancing to another lender.

After paying off my car I had to jump through hoops to get my title. I had to call every day to get help and when you talk to someone the next person no one there is on the same page and you always get different answers. Don't ask to speak to a manager because you will never get one. The worst experience of my life.

In June, our car was stolen. The insurance declared it a total loss and they paid off the account. The payoff amount the insurance paid was $200 more than the payoff amount I saw on our account/statement. I called customer service to demand explanation and I was given the runaround. At first, they said it is the gap insurance. Now it is because they charge different amounts if it is the insurance that pays for it or I pay for it. But why? At the end of the day, the amount the insurance paid was substracted from my settlement amount on the vehicle = I paid for it. What did Honda financial do extra to the insurance to warrant the $200 surcharge? Imagine they do this to every single customer, how much money are they making just off of other people's misfortune?

I paid off my lease and wanted my title expedited. Made a UPS account and gave Honda my account number and let them know to expedite it. I kept checking on the status only to find out they did not get my odometer statement I had to send it twice! I called two days later and was told my title was sent regular mail yesterday! Seriously? What more could I have done? There is no excuse for this! Now I pray I get it in a timely manner and that I actually do get it! I let them know how upset I am only to get transferred to the resolution team who could not help me and transferred me to corporate where I was waiting 45 minutes to speak to someone to be told, I do not know why she transferred you, nothing can be done!

I purchased a Honda Accord back in 2012 and worked with their financial department to get my vehicle financed. In regards to my final payment to them, Honda decided not to accept an automatic payment that was set up on the account and falsely charged me late fees and delinquency fees causing my account to show up past due. Please note through the 5 years of payments to them, my account was never past due except due to this error on their end. I was promised this would be removed from my credit report as this was a billing error on their end, however, it still has not been removed since 2017.

I have had 8 accounts over the years with Honda Financial Services since 2008. My last account was closed in April or May of 2021. On July 16, 2021 and July 17, 2021 Honda Financial Services put unauthorized and unrequested hard credit inquiries on my Equifax credit file. I filed a dispute with Equifax and they did nothing. I filed a dispute with the FTC and they did nothing. I called Honda and they said they have no record of the hard credit inquiries and to file a dispute with Equifax and they will fix it. I have already filed a dispute with Equifax and it was not resolved at all. I talked to Equifax today and they said it is very simple for Honda Financial Services to resolve this by sending an electronic not telling Equifax to remove the credit inquiries. So now I have both companies refusing to help and saying the other has to fix this.

I purchased my car when my lease was about to expire. When I finally got someone on the phone to discuss about the refund they owed to me for the cancellation of my tire insurance three years ago, they told me I could have applied the refund to my purchase but since I have already paid the full amount I will have to call back to ask for the refund when the payment is posted. The wait time for a person to come to the phone is usually an hour if not all day. The amount should be due back to me when the last lease payment was made.

My nephew leased a 2019 Honda with the intent to buy it at the end of the lease. I co-signed the loan because his credit history was too short For him to qualify alone. He auto paid the entire lease term, and never had a late payment. I mailed the final buyout payment, as instructed, 6 days before it was due. Three weeks later, my check not cashed, I phoned customer service because that is the only way to contact them...no email or online chat. The agent (after 1 hour 20 minutes on hold) said it seemed to take an average of 5 weeks for them to process payments, no reason why. I asked her to make a note in my file so they knew I paid and the problem was on their end.

Honda USA does not provide loaners for safety related problems. My entire family and I have been loyal Honda customers for years. We lease 4 cars at a time and I have sent more than half a dozen people every few months. I have never seen such ignorance in my life. One of our Hondas (HR-V) has a transmission problem and A/C problem. It also burns a lot of fuel. Not sure even if it has anything to do with the recent transmission recall. Transmission won’t shift to higher gears. Have to stop and turn the car off and it goes on and on.

Saying I’m mad is an understatement…I had leased my Honda Civic for three years before I buying it, I had all my payments on autopay and never missed one. When my lease was over we bought the car and we were told by the accountant the autopay would remain the same. That was not the case. Before the matter got straightened out they put a delinquency on my credit score that went from 805 to 690. When I tried to dispute it they gave false accusations and would not let me speak to a manager. NEVER again will I use Honda finance!!! I worked so hard for that credit score and they blew it down in a second for something that wasn’t even my fault the payments were getting taken out of my account but still going towards the lease and not the purchase.

Dealing with Honda Financial has been such a bear. They keep inaccurate records and don't even allow the consumer to provide proof. Been nothing but a nightmare and hours upon hours trying resolve an issue. Whatever you do, try to finance with another institution, no matter what your sales guy says!

I have now tried 3 times to make a payment online. 1st time I set up autopay, literally copying and pasting my account and routing number onto their site. It failed. I then tried a 1 time payment, it failed also. I then called them and gave them the account number, this has failed also. I am literally trying to give them money but their system is such trash it can't accept it. I have owned several cars with this same bank account and have NEVER had an issue with any other company.

Honda Financial is absolutely horrible! I wasted 4 hours on the phone, a total of 5 calls, and still could not get a person from the Lease Maturity Dept. Customer service has no clue, and kept changing their answers, so I couldn't trust their knowledge. Last time I called I was on hold from 4:08 until 5:00 at which time they cut me off with a recording saying that they are now closed!!! As much as I love Honda, I will not lease another one because of the aggravation at the end of the lease. Furthermore, their website is as bad as their customer service!!!

The representative name Diana provided me very terrible customer service. She literally spoke with me like I’m a trash. She kept saying "Uhh uhh" and kept telling me I don’t understand anything. She also yelled at me saying she doesn’t work in customer service. This is not acceptable at all!!!! I’m very very being mistreated by this women and I expect very professional service from Honda.

Texas Toll tag do not issue vehicle toll tag due to Honda Leasing restrictions and hold as lessor. Honda is very poor in communication system. Takes long holds on phone and consumer has no access on Honda Leasing web to contact and resolve issues. Texas Toll Authority charge penalty every time passing thru and consumer has to pay by mail or in person toll bill. Honda leasing must issue release and allow customers to obtain Toll tag immediately after registering vehicles.

Financed my Honda through Honda Financial Services. I paid the lease off 5 months ago and sent them the proper paperwork. Still waiting for them to give me my title. Horrible horrible customer service. They last communicated with me on Jan 19 that they were finishing up my paperwork and I'm still waiting. No reputable financial institution would treat you this way. I'll never buy another Honda again.

I paid off my Honda Lease early. Emailed in all the required paperwork (Title Release and Odometer Disclosure Statement). It's been several weeks. Still waiting for the Title. Called into Customer Service three times. Waited for over 25 minutes each time before reaching an agent. They lost my paperwork twice. I re-emailed the paperwork. They have no information on the status of when my Title will be sent to me. In addition, the agents are not allowed to call customers or email customers to provide an update. Absolutely HORRIBLE Customer Service. I will never work with or purchase a Honda product again. NEVER!

This is my 4th time calling Honda Finances to fix my Title issue. They sent me the wrong Title and I've been trying to resolve this issue for over a month now. It doesn't seem like they're doing anything to fix this or prevent this from happening again. (Definitely a human error). I was ready to hold for more than 30 minutes on the line to talk to a Lease End Specialist. Once I did get a hold of a Specialist, she put me on hold again to check my information and probably pushed the wrong button which put me back on the waiting queue. (Human error again). Now I finally got a hold of another Specialist after 2:30 waiting on the line and they said the Title Department will ship me the correct Title in the next 7-10 business days.

I hit the payoff button on my Pilot in September 2019. A few weeks went by before I checked online and then I realized there was a small amount owed based on a recalculation of taxes. I was given no notice of this. After paying this amount, I then waited several weeks later but received no title. I called and found out that they were missing a motorized odometer statement. I was not contacted and informed this was missing and only learned when I called customer service. You have to navigate the prompts in the automated operator (failing them intentionally if you actually want to talk to a human) and the wait time is always around an hour.

I paid for a 6 mo. Lease extension on my vehicle. Honda repossessed the vehicle within 3 weeks of the agreement. I called to retrieve the vehicle because I had intended on keeping the vehicle to finance. I spoke with a supervisor who stated “the only thing I can do is give you money off your next payment but you have to pay $400 to reinstate the vehicle." This does not include the additional fees for the repo agency. Why pay for an extension and repossess the vehicle?

Oh where to begin, I had to call two times to get my payoff letter. The second time they said they could email it to me, which they said they couldn't do when I made the first call. After I get the payoff letter I go to the bank and send out the payoff. Three weeks and several calls later they say they still don't have it, so the bank stops the payment and overnights the payoff. Which we informed Honda Financial we were doing. They get the original payoff and the new one the same day and process the cancelled check. I wish that their customer service was consistent, however it is not.

I was told to send our final payment and the forms to get the title to our paid off vehicle to an address in Philadelphia. HFS cashed the check for the final payoff but did not issue the title! They acknowledged receipt of the paperwork needed to process the title but said the paperwork went to the wrong address. This is the address their customer service representative told me to send it. We had to send the paperwork again to get the title. It took 3 months time in all. Would NEVER use HFS again!

So I called to set up a payment arrangement. I specifically asked the lady to not take it out of my account directly that I would pay it online three times. I told her this. She said, "OK. How are you pay it?" I said online like I always pay it. So I paid it on December 24 as I said I would. The following Monday my account was overdrawn extremely because she had it set up to take it directly out of my account.

I turned my lease in early in October because I would be away when it was due. Towards end of my term I called and told them I just put a down payment on a new Honda Civic but since the dealers currently don’t have any cars To give I wouldn’t get it until December (3rd dealer I went to that told me this). I told them I was getting another Honda and about the down payment thinking they would waive the $300 admin fee they charged me to turn in my lease since if you get another car through them they waive it. I was told at the time they couldn’t do that without a contract in hand. I explained about the situation. The girl was unapologetic and wouldn’t help me further.

I’ve been trying to get the new license plate because I have moved to another state in 2018, now it’s the end of 2021 and I still can not get any helpful comments on why Honda doesn’t release the title to Oregon DMV. This last attempt was almost successful but ends up in a great disappointment again because the DMV sent me a letter saying that they got all the documents, including the check from me, except the title. When I talk to representatives they all tell me different things, sometimes that they are about to send it, sometimes that they don’t see the request, sometimes that I have to call California office (which I did). I just don’t know what to do anymore. I would be delighted to have someone explaining me what is going on and why people on the phone don’t have any information about cases and always explain situation differently. It’s been 3 years I’ve been leasing the car that they just won’t let me register

I paid off my loan four months ago and I still don't have the title or lien release document. I have repeatedly had to wait on hold longer than an hour for their customer service. This is insane. I can't sell my car without that document. I'm getting ready to sue.

Worst customer service ever. I sent a payoff to an address provided in the letter they gave me where to send the payoff and they told me I sent it to the wrong place for trusting a letter they sent to me.

To whom is concern dealing with Honda Financial Services. This has been the worse experience I have encountered. I recently totaled my car in September and I got right on the ball with everything, My insurance paid it in full of what it was worth. I had to call Gap to pay the rest. What Honda did not let me know even though I called every single day to see if they got the check. They were charging me every single day that it wasn’t paid off which If I was aware of I would’ve paid it off and got reimbursed by gap but instead no one told me anything until I spoke with the supervisor Diana which takes four business days to speak to!!!! Even though she knew her staff did not inform me she gave me no sympathy and did nothing!!! PLEASE EVERYONE DO NOT refinance your car with Honda financial services!!!!

Phone hold 45 minutes, 5 calls I was told 5 days, then 2 weeks now 4-6 weeks to get the title. Never again Honda. Never again. Paid for 15,000 miles. Was given 12,000. They would not correct it. "Buy more miles."

I was in a head on collision going 40mph and my airbag didn’t deploy. The other driver drove the wrong direction into my lane. Her car was totaled. My Civic had almost $8,000 in damages and has been in the shop for over a month waiting a replacement seatbelt. No one can give us any idea when the seatbelt may arrive. I called Honda Financial because I shouldn’t have to pay them for a car I can’t drive. I spoke with a girl named Esther who was trying to help me and was going to talk to her supervisor.

I transferred a vehicle that was purchased out of state to my new state of residence. Because of that, I had to pay an upfront Tax fee for the new state through Honda Financial. I received an invoice for the tax fee plus the rent fee. When I paid this in full, Honda never applied the tax fee payment correctly and overpaid my rent payment. Thus, invoice me with a late payment and an amount still due for tax. In order to get their error fixed..called 1800-445-1345 from statement and on hold for 1hr 40min+, then I found another number to call and it actually had a live person right away. So much for the lost 2 hrs trying to get Honda Financial's error fixed. Have they ever heard of Voice mail or chat as a customer service tool? Really would think twice about getting a Honda again through them

I needed a copy of the certificate of title to register my car after an out of state move. Simple, right? This was not addressed anywhere on the website and there is no chat feature or email address so I called customer service. I was informed it would be an hour and a half wait. This gave me enough time to figure out that I could pay off my loan and arrange that, update my contacts and organize my email. After more than 2 hours the call was disconnected. I got a lot done but I have no idea when I will get my pink slip. The loan rate was great but if you ever need customer service....

They charge me twice the clark fee. I had to call many times for have my money back. The first check I received in my address but was cancel. I talk to them and they again confirmed my address and told me they send me another check. After more than one month I called again and Ayre told me the check was send, but the address was one I don't use for almost 2 years. She asked me my address again and told me they will send another check. Shame on Honda. I change my address many times with them and in the post office. So disrespectful at least.

I paid my car off December 2018 - Been trying to get a lien release or title since then. After waiting on hold each and every time for more than 50 minutes and always promised that it will be sent out…we are still waiting. They refer you to “My Title Support” (a 3rd party) and they never respond to “My Title Support” requests for loan payoff either! NEVER EVER finance through Honda Financial Services!

I bought out my lease a little over 3 months ago. I sent all the paperwork HFS requested for me to receive the title. It has been 2 months since I sent the paperwork, 4 weeks since talking to someone (after being on hold for 55 minutes) at HFS and they confirmed my title was being sent to me. It's not. I just spoke to another representative last week trying to figure out where the title is and no one has requested the title yet. NEVER USE HONDA FINANCIAL SERVICES, you'll end up ripping out all your hair.

My girlfriend and roommate of 12 years passed away 27 March 2021. I contacted all of her creditors between 30 March and 03 April to report her passing, and almost all provided instructions on what would need to happen to close out her accounts. Honda Financial Services suggested that I keep the vehicle, VIN **, and take over payments, otherwise call them back after I had her death certificate.

Called and got a payoff quote on 6/24/21 (good through 7/4/21), and sent full payment that day, 2 checks in one envelope. HFS cashed the checks and credited the account on 6/28/21. Then on 7/15/21, received what I thought was going to be the title, but it was another monthly statement, this one claiming that the payoff was now around $12,000.

In April 2021, I called Customer Service to obtain a 2 month extension. This is why: My elderly mom had moved to Florida months prior and since then she contracted COVID-19 in which she was hospitalized and severely ill for a month. Then she was sick again and back into the hospital which lasted another month. Then in April she was back in the hospital due to heart problems in which she had a leaky/gushing heart valve and another that was pinched. Doctors advised that she can no longer live alone and needed someone to live with her. I had to sell my house and move to Florida to be with her and assist in daily functions.

For the first 2 years, no issues. I had to add a different payment method. There was no notice of failed payment. Apparently, the checking account needed a different routing number. There was no email, call, or notification that payments were not going through. All of a sudden I had a late payment. Paid it again, pending for a week, "payment refunded". Late again. There was no number to call, had to do a deep dive into online contacts, automated systems, and find a representative for them to tell me I needed a new account routing number. 2 months of late payments and a tarnished credit score. Seek other lending options.

I'm going to start this out the cliché way by saying I never leave reviews unless I feel that strongly but that is the truth and I am so done with Honda. I felt compelled to share my situation. I put my payments on easy pay for a reason. I had a payment that got reversed due to “insufficient funds” in December. I didn’t realize this because I have them on auto pay and thought everything had come out also because there has never been insufficient funds and I never received an email. Then I had it happen again in April for the same reason. I did receive an email for that month so I went in to check, I didn’t have insufficient funds once again. So I went on to manually pay it on HFS website and saw that since December a $15 late fee has been accruing every month because it never tried to take the December payment that was reversed out again.

I have been in the process of buying a house and was surprised to find that my car was removed from the credit bureaus and was no longer being reported. My car loan is one of my longest lines of credit with excellent payment history so when it was removed it affected my credit a lot. I called and was shocked to find out HFS had made a mistake and reported to the bureaus that I had missed 30-90+ days of payments when I did not. Their solution was to remove my car completely and stopped reporting my payment to the bureaus. I spoke to Art and I was told that there was no letter or email or any information sent out to alert me that this had happened.

Evan at Honda Financial is the reason that over a decade long customer of Honda will no longer be returning. I was getting bombarded by lease-end calls stating that the lease would end this month, so I turned the car in. Then I got a letter stating that the lease would end next month and I had a payment due. When I called for clarification, Evan told me "to count the lease terms on my hands if that's what you have to do" and kept going on and on, insinuating I was too stupid to understand the contract. His tone was something I would never forget. I totally admit, I should have read the contract better and after he was done ranting, I told him that I understand. Thank you for pointing out my stupidity! I must be too stupid to be a Honda customer.

I purchased my second Honda CRV 2021 on March 20, 2021. I am writing as a frustrated customer of Honda. I would like to file a complaint against Honda Financial Services. In addition, I set up online the EZ payment on March 30, 2021, for the money to be withdrawn from my checking account. However, the payment for the month of April 2021 has not posted on my bank account transactions. I have called Honda Financial Services more than 10 times since then and received (3) three confirmation numbers stating the payment was processed and a “Thank You” confirmation numbers.

This is the most troublesome lease I have experienced with Honda Financial Services. They requested an inspection before lease ends, and ended up saying that I need to pay about $2000 for normal wear tear - like tire wear and scratches on wheel cover. I have only driven little over 30k miles, way below my contract of 36k, and the tires have worn - what kind of cheap tires they have put on, and ask me to pay for them? No way! I requested to speak to a supervisor and got reduced for the most of it. But then I received 3 letters stated that I still owed about $2000!! I ended up calling back and they said they were just normal process, and I will pay what I was quoted. But on the last day before I return, the person told me the same amount again! What the **! I have leased from Nissan and Mercedes before, had no trouble at all! You have choices, and do yourself a flavor, DO NOT LEASE A Car from Honda!

I will never buy another Honda, and their financial services are the main reason. Bought out a lease via another dealer and they charged me $300 fee for paying off the lease early. They then charged me for the taxes on the car I no longer leased even though I faxed them the plate cancellation. Oh, and you have to fax things to them. They won’t take emails. And then when I went to call them to fix it, they were closed despite me calling at 9:15, within their stated business hours. Total Bush league operation. Bought an Audi and am much happier with the customer service.

American Honda Financial services has Illegally collected a disposition fee ($350) plus tax against the agreement on my lease contract when I already have purchased the leased Honda vehicle through another third party dealership. I leased a 2018 Honda Civic in May 2018. Couple of months in advance before my lease was up, I decided to buy a new Hyundai. And I paid off Honda Financial Services in full Via check to through a dealer. The California Lease agreement clearly mentions under section # 3 that Charges such as disposition or Turn in fee (350$ fee+tax ) will ONLY be applied if I do not purchase the vehicle and return the vehicle itself to Honda dealership.There is no legal right for Honda financial to charge a vehicle disposition fee to cover a car that they no longer own nor have to dispose of. This is highly unethical.

This company has 0 compassion or customer service capabilities. Subpar experience to say the least. I have purchased numerous Hondas and they’ve always been helpful. This time, I was charged over $1000 for minor scratches. I was even charge $600 for tires. Absolutely terrible customer service.

They don’t give you a I’ll let they count in least payment being late of your don’t auto pay. Anytime you call it’s a 1-hour ** show of awful phone tree and no call back and hold your place option like the rest of the developed world. Poor communication and I’m California with California 6 hour work day. Joke! I’ve leased 5 cars through them and this is the last. Whole system is a absolute joke.

This is the worst experience, I always have to hold for 40 minutes, the people are rude and are not forgiving or understanding covid times. DON'T USE THEM. They will not allow you to speak with a manager.

Never LEASE from HONDA!!! American Honda Finance (AHFC) is an unethical business corporation which just tries to steal money from its customers. I leased a new 2018 Honda CRV from a Honda dealer for 3 years, 36k miles. After 2 years I went to a 3rd party dealer (non-Honda) and traded the car in. American Honda Finance (AHFC) charged this turn-in fee of $350 dollars along with the pay-off amount (principal balance remaining which is required to purchase the car as shown in my account). I dont understand why they would charge this turn-in fee when the car was never turned in back to AHFC.

What happened with me, has left me in complete shock. My lease came to an end mid October. I did not get any communication/reminder of lease maturity. Previously I had a Lexus, I got two letters a month apart. Was expecting the same. Did not happen. I called Honda Finance, inquired about the covid restrictions on returns. I was told to book an appointment to bring my vehicle to any Honda dealership.

I returned a lease in Sept 2019 and bought a brand new car which was also financed by Honda. In Dec 2019 they sent me a collection notice for unpaid property taxes. I ended up trying to resolve it with the tax assessor and they wouldn't discuss the account since it was a lease and titled to Honda. I called Honda and disputed the charges and advised that I returned the car months before. They insisted that I owed the taxes and turned me over to the credit bureau. I have never had a late payment and this was huge, so I ended up paying Honda over $500 to cover the taxes just to get them to fix the mistake on my credit report.

Please save yourself a big scam. This company abuse customers in a dictatorship's way. You will be dealing with very rude agents, stay on hold for hours, and be charged interest and fees in a way it pleases them. Zero transparency policy! You cannot recover any penny from this company and their first goal is how to screw customers and give themselves the right to charge a customer whatever fees they pleased without censure. I feel I live in a corrupted country that allow this kind of companies to steal our money and do nothing about it. Very sad USA that we have to buy Japanese cars and get the treatment of cows. BBB protect your citizens from these scammers.

I received a check from Honda Financial Services through Citibank. It was a refund for my extended warranty. I received the check in June, and have 180 days to cash it. I took it into Cash recently and since it was past 60 days they wanted me to verify that the check is cashable. I waited on the phone to talk to someone at Honda Financial Services for nearly 90 minutes. When I finally got a hold of someone, they were completely worthless. They said they go through Wells Fargo not Citibank, and there was no record of the check that they sent me. Even after I gave them the check number and everything, they still couldn't find any record of it. So I'm basically not sure what I can do to cash it.

Honda Financial deducted a $365 auto-payment from my joint checking account 10 days after I turned in a vehicle my deceased husband leased. I requested a refund by phone as well as by certified mail to Honda Financial Services Director. Their "Customer Service" reps told me they cannot discuss the account with me because I am not the power of attorney. The DIRECTOR did not respond to the certified mail I sent 20 days ago.

I got in a car accident on July 10th and my car was a total loss. Allstate called Honda and got a payoff amount which was 22398.04, since then Allstate has paid $14676.68 plus an additional check for $650.84, GAP paid 6026.86 and I paid the balance of 1043.66 in 2 payments, one for 800 and the last payment on 8/28/2020 for 243.66 which was the final amount due for the loan to be paid off. I spoke with Mrs. ** that day 8/28/2020 and she assured me that now the loan is paid in full and that the number will be adjusted on my account to show a 0 balance and fully paid.

I recently noticed HFS was taking my monthly payment of $481 out of the wrong account. I went online and corrected the account, making sure the old account was deleted altogether. The next month I noticed HFS decided to withdraw from the incorrect account as well as the new-correct account, double charging me $963 dollars. When I called I waited on hold for up to 2 hours only to have a representative refuse to help me. After asking to speak to a manager or supervisor I was told that’s not their policy. She refused to help me and eventually hung up on me. I have no idea how I’m supposed to correct this when it’s not in their “policy” to do anything but report complaints. They literally are stealing from me and all I can do is write an email through my account. You bet I filed a complaint with the BBB. Honda Financial Services, YOU ARE A SCAM!

I lease a Honda and have moved to a new state. I need a copy of my title to register in my state. The only way to get this is to call the ONLY means of contact that they have and wait 2-3 hours on hold. I have done this several times now, a few times I just get hung up on, and the others I am told they will send me the title and they never do. The state is saying that I will need to pay a fine if I don't register my car soon, yet they say I can't register without the title. HFS seems to refuse to give me a copy. It appears a lawsuit may be the only way they will listen.

I've had a few experiences with HFS and I would give them 1 star each time. When we first set up our account we set up re-occurring payments in person. After checking our statements after a couple months we realized payments weren't coming out of our account and it turns out they sent us to collections. This left a huge mark on our credit report which affected our interest rate when trying to buy a house. They refused to help us clear it.

Looks like I’m not the only one with this experience. I paid off my car two months ago and have not received the title. After trying to get answers for three weeks I’m finally told that they mailed out my title regular mail 2 months ago with no tracking number. Why in the world would any responsible entity mail such an important document without a tracking number? This is massively irresponsible and I will never finance from Honda again. Now I have to hope I actually get the lien release docs and pray I can get into a DMV during the pandemic to get a title copy.

Charged me one additional month payment, when they had the vehicle returned 10 days early. Agreed to discharge the payment, then didn't. Asked me to provide the paperwork, AGAIN, which I did and then backtracked on the arrangement. Started putting chargeoffs on the credit report, and screwed me out of my new home. Then, had the nerve to ask for the payment again. $70000 worth of Honda vehicles in my driveway, and they were worried about $250. Not good business throwing away lifelong customers for a misunderstanding. Even got told on the phone after I said I was frustrated, that "Honda Financial is frustrated too." Trust me, you don't need my $250 in a billion dollar company. Good thing that got that $250, they are going to lose out on $70000 in sales in 2 months when the leases are up.

I have paid off my Odyssey from May and I have not received the title. I called customer service and she told me they have mailed it on June 3. I asked her to provide me the tracking number, mail confirmation, or verification for mailing the title but she refuse my requested and only provide the date June 3 was the date they send out the title. She is telling me that I have to pay for $30 by phone to get lien release or do it online for $25 then go to DMV to get duplicate title. This is not right that I have to pay for extra $$ to get the title if not my fault, but seem like she did not care.

Have tried for over a week to contact this company both via phone and email, there website simply indicates it is temporarily unavailable. How do you contact a service company if there is no means of access?

I love Honda cars, but their Finance division sucks big time. Worst customer service ever! None of the numbers are working and it's been a nightmare trying to reach anyone for the past few days. It's been more than a year and I am yet to get my title after paying off my finance. I am now stuck as I cannot sell my car. I am not sure how Honda is even allowing these folks to ruin the brand name! Never ever Honda!

I paid off my Acura and after 4 months I have not received the title. Called customer service and they told me they have mailed it. The problem is they have mailed it regular mail with no tracking number, no signature required and obviously got lost in the mail because I never got it. Who is sending important documents with no tracking number??? It sure paints a picture about how much they care about their customers. They are making so much money on financing and trying to save on petty mail charge. Now they are telling me that I have to go to DMV and obtain a new title on my own cost after they send me the lien release. You are terrible! and dont deserve any business!

I am a military deployed to Afghanistan. I used the service member relief act to return my Honda Accord lease. After my departure my mother followed up with Honda and she paid the balance they have requested. At my surprise Honda charge off $210 in my credit report. They sent us a letter confirmed that nothing was was due and still charge me off. Please do not give your business to those evil. Honda has no respect to a military in the war zone. I will ever buying Honda again. Ever.

I have been with HFS for TWENTY years. I had purchased two vehicles and leased 5! During the COVID-19 crisis, I was recently late on a payment. In TWENTY years, I had NEVER been late on a payment, and yet, they were totally unforgiving. I was 30 days late and they immediately reported it to Experian. They were totally unforgiving. They state on their website that they are there to help customers who are facing hardship through COVID-10, but apparently not customers who have been making business with them this long!

I paid the car loan off on the date payment was due, received the title, received a check for an overpayment of the loan, and then received notification that HFS reported the loan as delinquent. The company refuses to reverse this reporting. This was my second Honda I had financed through them. It is the last transaction. I plan to tell my friends & family to buy anything but a Honda or Acura. Good Job Honda from a loyal customer to a never buying it again.

Updated on 06/15/2020: I leased a 2016 Honda 2016 on 02/06/2017. I liked the car so I went to White Plains Honda to trade in my 2016 CRV and lease a 2019 CRV. During the lease process I was told by the dealer that they will take care of the remaining of 2016 CRV lease fee, seeing as I'm trading the car in. Since the agreement was made verbally and I'm a trusting customer, I never checked if it was included anywhere in the new contract lease (my mistake to trust a dealer). So, I left my 2016 CRV at the dealership and drove away with my new 2019 CRV. Now, the Honda Financial Service is coming in with its ways to pocket more money for their Christmas bonuses. Honda Financial Services wants me to pay two lease fees: one for 2016 CRV (which is in Honda's possession) and on 2019 CRV (which I pay for and drive).

All the other reviewers have already said what needs to be said. I love my car, but I will never lease from Honda again. Avoid these people. The car isn’t worth it. Oh, this program requires that I be more specific! How about the fact that you have no choice but to deal with them by phone, and they have one phone # for the entire operation, and, during your half-hour hold, they force you to listen to advertising?

In 2018 I decided to purchase my 2016 Honda Civic, transferring my lease to finance payments. My dealership processed my paperwork, and advised me that I would need to call Honda Financial Services in order to give them my bank account information again. I promptly called HFS to give them my account information so that I could re-register in automatic account deductions. I called and spoke with a customer care representative who took my banking account information then gave me a confirmation number. They told me I was enrolled in auto-pay and that there was nothing further I needed to do on my end. A few weeks later, I receive a call from Honda Financial Services telling me that I am delinquent on my account and that they need payment for two months worth of charges immediately.

I have leased Honda’s nearly continuously since 2007 a total of four. They have always automatically taken the monthly lease from my account for all of that time. I never had to take any action to set that up except at time of signing the voluminous lease documents at the dealership. This time they did not set up automatic payment, and caused the first payment to be paid late which dropped my credit score from 850 on the day I leased the vehicle to 729. When I called Honda Financial Service about this, they said there was nothing they could do because it was my responsibility. I would recommend to anyone that they not deal with this organization. They are not concerned about their customers, even long-standing ones.

For almost 3 years I never had a late payment. Not once. I have Lupus and this time it attacked my Kidneys. I was down and out of state for 4 months, trusting my Fiance (Ex) that he was taking care of all bills... Including my car which is the lifeline to care for my children. When I returned home I found my account emptied and nothing paid, I am nearing homelessness as of now.

This is my first and last Honda that I will buy! Let me first begin by saying I love my Honda; the salesperson was great and financing was quick and easy. I paid off my brand new Honda in 6 months with a 6-year finance plan. I was told that I would get the title in 2 weeks. I called the painful 800 number where they NEVER answer the phone and put you on hold for 30-minute increments. They are very unapologetic which says they DON'T NEED my business. And guess what? They WON'T GET MY BUSINESS ANYMORE! I have buying power and don't have to put up with slackness!

I really hate to do this but this is ridiculous! I dont know how they do not have a class action lawsuit on their hands with all the fees they charge you with make believe fees for insufficient funds meanwhile the money had been sitting there all week. I spoke to a customer service representative today that had no idea of what I was talking about and did not know how to help me. Now, know this. I am extremely patient when it comes to the reps because they have a lot of work, but what I do not have patience for is total incompetence. He was very combative with me when I brought up the insufficient funds fee I was charged this morning on my account which he didn't even have the info for. He stated that the bank must've charged me. I said, "No it says Honda financial services."

Kept resubmitting the request for extension and no one can update on the status even after 3 business days. Can't email the status. Can't leave a VM on the status. No Supervisors are available to care about the issue or compliant. I promises not to give my business to Honda company by buying any Honda vehicle anymore.

We are on our 7th Acura and 8th Honda product. Never had a problem with HF. Get the contract, get the car, pay it off....in and out. In November Honda Finance lowered the amount of my current contract on Experian. Evidently regulations changed and the sales tax can't be posted as part of the total loan amount. Experian picks this up as HF reducing my credit limit by $2500. That's dumb. But this is Experian and anything is possible.

I leased an Accord in 2016 thru HFS and purchased the car in 2019 when the lease was up. Eleven and a half months later I get a bill for property taxes, threatening to report me to the credit bureau if I don't pay. When I called HFS, they were rude and basically said that if they didn't receive payment within two days they would place a report with the credit bureau. Lesson learned - Honda makes a good car and I will continue to buy them, but they don't make a good bank - you're better off going to your own bank for financing.

Bought a new Honda Civic Hatchback Touring in 2017 from dealer in Valencia CA. Financed portion of vehicle purchase but quickly paid off the balance that same year. Purchase protection plan as part of purchase. Loved vehicle but eventually traded it in. Have been trying to get $400+ refund on protection plan now for several months. Have phoned multiple times (Southern CA office), patiently waited on hold for hours, spoken with multiple associates and heard multiple excuses about processes and delays. Call before last, associate said check would be in the mail in 7 to 10 business days. Called 3 weeks later for a status. Associate said she would have to do some research and would call me back later. That was 2 days ago. Bottom line, Honda of America apparently has a problem refunding money that is owed to me.

I tried to make my first payment and it would not allow me to. The dealership was completely useless. And it will not allow me to log into my account. Honda never sent me any paperwork on financing like they said they would. I called the dealer 2 weeks ago to find out what is going on. Now 6 weeks after I bought the Pilot I can't make a payment. 820 plus credit score and they are screwing me. Stay away from their financing. I wish I would have just paid cash. What a joke.

Loan was paid back and title to the car was supposed to be reported as paid on December 9 to the DMV. On December 23 was not reported and title could not be printed or changed. What is the holdup? Every time I called I got a different excuse.

I leased 2015 Honda from Alexandria VA. People were very nice and helpful. Set up auto pay with bank so that I will not miss payment yearly. Tax came. Call the office that take from my account. Representative say ok. Next year same. Third year same. Ok time to replace the van. Go there. Drop it. Went through normal use, very happy. Good service... NOT!!!!

I hope Honda really goes bankrupt because THE way they attack you during the most horrible times such as CHRISTMAS SHOWS WHAT TYPE OF CARELESS INCONSIDERATE company this is! On top of being rude they play games into making you believe you would have a chance to Recuperate your vehicle... People like Brianna and "her team" have poor customer service and karma does exist! I wish the CEO would reach out to me so I can share a few words because it’s sad! Supervisors are the top ones who have to provide customer service! They have the chance to make a difference yet choose to make customers upset!

Every business treats customers with most priority but ACURA financial services don't do that. They behave like boss and threaten to report credit bureaus. I spoke to a lady some time back and she was behaving like a CEO over the call (I am sure even CEO doesn't talk to customers like that). If you other alternatives please try to avoid Acura/Honda Financials to save your time and health.

I made extra payments to Honda Financial Services as of today my account is still paid more than what it should have been. However, in an attempt to pay extra principle and change the payment date, they canceled my autopay and didn't charge me. They refused to accept the mistake and said the mistake is at my end. I remained patient and paid the fine but now they are charging extra interest ignoring the fact that I have made overpayments. This has hurt me emotionally since this is the only late payment broke my years of record and also they are stealing additional amount. Suing them would hurt me even more so I feel stuck and I guess they know that which has given them freedom to charge the customer in unreasonable manners.

I’ve had my car since September of 2014 when I was in college. I am at the end of my car loan which will be up in January. Being a Honda Financial customer has been the most stressful thing ever. The customer service reps are rude, very argumentative, will try to get in your personal business by asking too many and extremely personalized questions that’s not ethical, and they will talk to you like you’re stupid, if you’re late on a payment.

Honda makes great cars, but their financial business is horrible! Buy the car, but do NOT finance or lease with HFS. They made multiple mistakes and would do nothing but the bare minimum to correct the issue. And when you ask if you can speak to a supervisor, they say one will call you back in 24-48 hours, which they never did. I'd be happy to pay a higher rate in the future to not have to do business with them!

This was my first leasing arrangement. My lease began in July 2019. My CR-V is running great. In September I applied for a home mortgage. My Credit Rating has been 800+ for 30+ years. In October I received notice that my Credit Rating has dropped substantially. Hard hits on your Credit can cause a drop in your rating. On July 29, 2019, my Honda dealer initiated a hard hit on my Credit Rating to verify my rating. On July 29, 2019, Honda Financial Services initiated a hard hit on my Credit Account....the same day my Honda dealer made a hit....for the same reason!!! These 2 hits have contributed to a drop in my Credit Rating! I contacted the GM at the dealership and have received no response. I contacted Honda Financial Services and all they did was apologize. End result, the Honda policies or practices have penalized me by reducing my Credit Rating.

The four and five star reviews here have to be from people that work for Honda Financial or paid by Honda Financial to take the time to do a review. After paying off my loan by electronic payment providing a copy of my bank statement showing the amount deducted from my bank account this company will still not release the title to my car. I have owned many Honda’s in my lifetime. After this experience I will never think about owning another. Honda corporate needs to take a close look at how Honda Financial is tarnishing their name. B **. Las Cruces, NM.

I have two Accounts with them and one already paid in full back in 2017 and the another account was on Easy Pay and I did change my bank account over the phone and still they are processing with old account. Never told that I have to make payment online and now I got late fee charge. Advice to Honda Financial Service team to Train all of your employees very well before discussed with Customer.

Great job Honda! You repo'd an 80 year old's Honda due to no payment. This 80 year old is out of the country and did try to make payments, which you would not accept. She is not technically savvy and again out of the country. You obviously do not know you clientele. I would not buy from Honda. Ever...

Our lease of 2017 MDX is ending and we decided to buy a different brand car. We traded in the MDX and the new car dealer paid off the MDX's residual value. We paid all our payments from our side and car is paid off by the dealer. But our account is not closed. I called Acura Financial Services and find out that they want to charge an extra fee, which they call Vehicle Turn-in Fee of $350+tax, which is $404.50. The lease contract states that if I don’t purchase the vehicle I owe the $350 fee. No question there.

Beware that at the end of your lease Honda Financial will be very, very AGGRESSIVE regarding damage. Even the inspector said they are instructed/trained to be extremely aggressive to generate revenue. We had two minor nicks on our front and rear bumper (one each) - a minuscule stone chip on the front that any and all cars have. The rear was a slight mark from luggage.

I fill out all the paper work to set up payment withdrawal from my account when I purchased my Honda Pilot. Honda Financial did not place the paperwork properly. Originally called and they said they would waive ALL fees. Now they are still charging me fees. Spoke to supervisor Samantha who was VERY rude and very uncooperative. If this is any indication on how they do business, I will NOT purchase another Honda automobile!! !

My leased car was totaled and when I called Honda I was told that I had gap insurance and that I only had to pay for the deductible $1000. I even checked on your their website and it says that all leased cars have gap insurance. A couple of weeks later I received a bill with a much higher amount ~$2,400, so I called Honda and was told that my leased car did not have gap insurance but some other similar type insurance (which the customer service lady called a gift) and that it was only covering $400 out of the difference between the amount I owe and the amount of the car insurance check, because my car had a lot of miles on it. I think this is unfair to advertise something they don’t have and charge me such a high amount specially because I was going to refinance this car at the end of the lease.

Honda Financial Services has to be the greediest most disgustingly rude finance company I’ve ever had to deal with. I was unemployed due to being diagnosed with Crohns. I’ve had late payments but always stayed in touch with them and paid them my last penny if I had to. My car is almost paid off, I owe less than $6000 but due to lack of work, I’m the only income in my house, and having to provide for kids and a household, I haven’t been able to catch up fully. I stay in constant contact with them, however, they want to repossess my car which they will not even generate enough to pay off at an auction. It’s absolutely absurd that they refuse to work with people who are transparent and willing to continue making payments despite a desperate situation of unemployment. The lack of customer service and empathy is beyond sad. I will never finance through Honda again.

If you ever have any kind of snafu in making your payment online, God help you--because Honda Financial will not. They will rely solely on the computer to spit out reminders that your payment is late--even when you've rectified the situation--until the computer catches up with you. If you try to contact an actual human being, count on hold times of 20+ minutes every time. Enough said.

This lack of customer service for a financial institution should be a crime. Three times I have called and told wait time is 5 minutes. I hung up this last time after 25 minutes. No way to email. I wrote them a letter and they still have not responded. Pathetic.

I visited Napleton Acura to purchased 2012 RDX. I arrived to my appointment to be informed the vehicle was just sold. I was instructed to submit a credit report then advised if I purchased a 2013 I could get lower interest rate. I waited three hours while I was told the finance department was submitting application to numerous banks. I were exiting the dealership when finance manager Jeff ** stated I were denied financing from numerous banks. I question if he applied to the last company I financed present vehicle with because I paid extra 25 percent extra each month towards principal. Mr ** stated he tried but my only choice was to lease. I realize after not receiving letters of credit denials I were fraud into leasing and a victim of bait and switch.

I paid off my loan early. According to Honda Financial Services' website, vehicle titles should be released 2-3 weeks after final payoff. It has now been 4 months and I have not received the title. I verified that they have my correct mailing address. The only way to contact them is by phone 9am-5pm Monday-Friday. Sorry, I have a full-time job. I am not available to call during those hours, and they offer no email address nor mailing address to contact them. I tried the number, and all I get is the automated system that lacks any ability to leave a message. I'll bet if THEY needed something from ME there would be an easier way to get in contact. Way to go Honda! Fail to do your job, then make it difficult to inform you that you're not doing your job! I will gladly update this review when I have my vehicle title in hand.

I bought my 2016 Honda Civic in Jan 2017. My experience at the dealership was great. I paid my car office last year in Aug 2018. My online experience with Honda Financial was great. I was able to make payments online and as much as I wanted to over my monthly payment. The site was very user friendly. I was able to view my payment history anytime I needed to. When I paid my car off, I receive my title before I received my paid in full paperwork. My experience with Honda Financial online service was great and if I decide to finance another Honda, I will use Honda Financial.

I have leased 3 vehicles from Honda (Crosstour, Odyssey, Pilot) since 2012, and they have always treated me great. Great interest rates, .02%, process is easy and simple returns. Never a problem. Between the quality of a Honda and the exceptional customer service I'll never buy another brand. That's not even mentioning the superb service department.

Honda Financial did a wonderful job when offering me the interest rate they gave me. It was actually lower than the one my bank offered. And they required no downpayment to finance the loan. Also, it was very easy to set up online payments.

I'm not sure if this is Honda or the dealership's doing, but I was forced to signed a "Mandatory Arbitration Agreement" or I would not be sold the car. This was presented to me as the second to last form during financing. This is outrageous!

*Just* purchased my vehicle. Was wondering when the payment 'booklet' would arrive, so, obviously, I called Honda. Well, the computer response quickly states, "We recognize your telephone #, Mr. X." Then, "We need the last digits of your Social Security Number to continue." Well, I do not give my SS# to any 'anonymous' context. I just wanted to learn the date of the payments. Despite numerous calls to Honda's offices, NOT ONE PERSON could answer. All sent me forth to the voice option. Hence, no way to know what's happening. Thus, I will be sending forth my payment, to ensure it is not late, but still refuse (as per US Gov't directions) to give forth my SS#. Like the car, very much, but really HATE HONDA's LACK OF CUSTOMER SERVICE!!!

I paid off my car and have not received my title. I called and waited 25 minutes to speak with someone to find out what happened. They mailed it out on June 28th, and it is now July 18th, and I still have not gotten it. Why was this important document sent through USPS and not FedEx or UPS? If I was offered either of those options, I would have paid the 6 or 7 dollars for a safer, more guaranteed method of delivery. Now, I have to pay $60 to DMV to get a duplicate title. Being a single parent makes this a hard pill to swallow. I did nothing wrong, yet I have to pay the price for other people's stupidity, carelessness, and ignorance. I will continue to post negative reviews on all social media sites until I feel justice has been served. I have read other complaints about this same issue. I wish I did my research before financing with them. Others have filed complaints with the attorney general, and it looks as though I will be doing the same thing.

I am one payment away from paying off our 2014 Honda CR-V. We have paid $430/month for the past 59 months and have a final balance due of $429.59 and then it's paid off once and for all! Honestly I don't know what can really be said about this auto loan. We went into Honda back in 2014 with a loan approval from our credit union, but Honda Financial actually had better terms so we went that route. We set up auto-payment and it's deducted every time and we've never heard from them and have never had to contact them. I guess we'll see what happens after I made my final payment! Hopefully it's a smooth procedure getting the title.

The loan was at a very low rate and very easy to set up and pay. Depending on your credit history you can do very well with a Honda loan and not have to put too much out of your pocket. If you take loan during sales event you will do better with prices and don't take the extended warranty as all Honda dealers sell this for different rates. Shop around in different states for the warranty. No matter where you get your Honda warranty it covers your Honda.

The application process was pretty straightforward. But customer service is not 24 by 7 and works only weekdays. Any changes that need to be made if the dealership entered the wrong data you have to actually write a letter, notarize it and then send it to customer service for them to make any updates. Pretty frustrating to have to do such extra work because of someone else error. There is no fax or email, just snail mail.

Easy to use and fair rates. This is my third loan with Honda Financial and, even though I shopped for comparison each time, I could not find a better deal. I pay off early without penalty or hassle and get my clear title quickly.

Honda made everything very easy to use and understand. Website was clear and always have updated payout options. Even follow-up with me when my lease was ending with different options and how to prep my vehicle for return.

Really wasn’t given choices, that’s all that was offered. Customer services was good. I would get another loan if I need one through them. There was no flexibility on the due dates which would have been helpful.

We got a fantastic rate through Honda (0.99!). The process was easy and it’s easy to pay each month. We just set up payments to be taken out so we don’t have to worry about missing a payment. Of course it helps if you have a good credit score. My credit score is in the 99th percentile, so that made things easy.

UNTRUSTWORTHY, RUDE, UNPROFESSIONAL - I turned in my second lease with Honda Financial and leased a third car for my daughter. I had $1000 wear and tear allowance for any damage on my car. After inspecting the car the dealership said the $1000 would cover the damage. One of the tires was balding and the qtr panel had a dent. They charged me 300 a tire and 700 for the qtr panel and sent me a bill for 360. The finance employee at the dealership said the tires cost 100 each and the qtr panel no more than 300. They were absolutely RUDE on the phone and threatened to send me to collections. I have never missed a payment for 6 years. They are the worst people in the industry. DO NOT lease a car from HONDA EVER!

Good credit score but APR is too high... Better to refinance with other banks. If APR depends on credit score make sense but APR starting itself 5.6% that's too high in my personal opinion. I was check with other banks which the starting rate is around 3%... It's make lot difference.

I had a perfect credit score and have had other loans with zero problems prior to dealing with Honda Financial. This is literally the most difficult company to pay that I have ever experienced. We have money to pay them, but we simply cannot get them to accept payments. I would recommend applying for a bank loan and just go into Honda with your bank loan and skip dealing with Honda Financial. No matter how good they make the offer seem, you risk late payment fees, headaches, customer service that doesn’t care or solve problems, and you risk lowering your credit score. Problems include:

Honda finance not cooperate with bank trying to buy lease out. They won't break down payout figure. Won't work with bank. Now I need to get personal loan to buy vehicles and then refinance after I pay vehicle off. Very difficult to work with. I have 5 vehicles with Honda. Will not buy Honda again

So after making on time payments for about a year, there was an issue with setting up auto-pay for a new account I established when I moved. Although I had added the new account information by phone with the Honda representative, apparently you still need to log into their website and approve it, it cannot fully be done by phone.

After improving my credit and searching for the best deal, I decided to buy a brand new Honda Accord back in 2014. I was pre-approved walking in the door but, the dealer was able to get me a better interest rate with AHFC, aka Honda Financial Services. I decided to take the deal and here I find myself in 2019, at the end of my loan. However, as happens, life happened. My flood insurance (I live on the Gulf Coast) is now due and it HAS to be paid, prior to the start of hurricane season. I am literally 1.5 payments away from paying off the car.

Due to faults none other than my own forgetfulness, I needed to get a title transfer ASAP so I could register my car in a new state. I talked to 3 women on the phone at HFS and all of them were understanding, extraordinarily friendly, and genuinely cared about helping me. Thanks to them, I was able to mail my title to AAA with time to spare. I am SO grateful for their help and they really helped set my mind at ease.

I had a 3-year leased Acura ILX 2016 from Feb 28, 2016 - Feb 21, 2019. That lease ended so I returned that car and got a new lease on Feb 21, 2019 and it is an Acura TLX 2019. The first monthly payment is included in the down payment of $2,999. When I came back from a trip abroad on March 16, I had a difficult time creating a new account online with Honda/Acura Financials which handles lease monthly payments. It turned out, my account on the old ILX was still open and showing a "past due payment". So, I called the dealership where I got the new car and told them of the situation and that my credit score had gone down 10 points and again 5 points, and they apologized and told me that they will call Honda/Acura Financials to straighten things out that my ILX account should have no due amount and should be closed.

After almost 10 years of leasing a car with no late or missed payments I lost my job. I contacted Honda to let them know I lost my job and I needed to return the car to the dealership. I asked if I had any options out of the lease due to loss of employment I was told no. I assumed I was the first person ever to lose employment while leasing an auto based on the response.

When I returned the vehicle I was negotiating back and forth (see attached) about the payoff amount since I took (unfortunately and won't do it again) my new vehicle also from Honda, until I got the final call from my dealer that this is the payoff amount go ahead and pay it. I was 5 days late and they reported me to the 3 Credit Bureaus. I called and plead, "Please reverse this since I was never late on the monthly payments," and they agreed that this was an ongoing negotiation. They said they are not responsible what Honda or the dealer told me. I asked for a supervisor and the supervisor (wanted to show for the rep how great she is and not giving in so) the answer was COMPANY POLICY.

I called to straighten out an issue with my over mileage payments. The woman, Amanda, that I spoke with was the absolute worst customer service rep I have ever encountered. She was condescending, rude, and kept cutting me off. I kept trying to explain that the bills I showed on my online account showed things were PAID, and she kept cutting me off saying that it was coming out of an old bank account (that was closed out OVER 2 years ago) so none of my payments went through. I asked for a manager and she declined. Debating on how to proceed with such a negative experience still...

I’ve owned four Hondas since 2005. I was fortunate enough to have all my cars paid in full until I purchased my 2017 Civic and had no choice but to finance with Honda Financial. I regret for not doing my research on Honda Financial prior to signing my life away for 60 months. I put down a 10,000 dollar deposit on my car. That was my first mistake but I desperately needed a vehicle. I will admit I was late on my payments but I always got caught up on my payments and paid extra for my late fees when I had the extra money. Honda Financial started locking me out of my account to make payments online forcing me to send the money directly from MoneyGram.

When my car was declared a total loss after an accident, Honda got the money, minus my insurance deductible, from my insurance company. They lied over and over about the payment arrangements I could use while I waited for the title to get to the insurance from Honda Financial. It took HFS over three months to send the title to my insurance so that they could release my $1K deductible to me. Everyone there was mean and dishonest when I called. I finally got the check from my insurance. After which I filed a complaint with the State Department of Agriculture in Florida who regulates horrible finance companies such as HFS. The reply they got to my complaint was, "We will make sure our employees know to release titles immediately". So, lesson learned, DO NOT work with HFS. I loved my Honda and bought a new one. I made absolutely sure HFS was not the lender. Terrible, Terrible people and business practices.

I've been loyal to the Acura brand and have leased and owned multiple vehicles for over twenty years. I'm currently at the end of my lease and decided to go with Nissan. When they pull my credit report it shows that Honda Financial has not reported my timely payments to the credit bureau since 2011. That is nine years of failing to report to the credit bureaus. I worked hard to make my payments on time. I'm sure if I was late or missed a payment they would report it immediately. They have not heard the end of me!!!

Apparently my auto payments didn't make it through their process, and Honda did not contact me when my payment was overdue - no phone call, email, message, or statement posted on my new online account. They waited until the 61st day and I paid within a minute with no questions. They, however, had already reported a 30 and 60-day late payment to the credit bureaus. I asked why they did not contact me - they said they were not required to contact me but they were required to report my missed payments by federal law without delay. After talking to various people in the company they finally admitted that they had policy to report immediately regardless of circumstances and would only contact people if they decided to give a call as a courtesy. I never had a late payment before, and a very good credit score. I am so sorry that I dealt with this company and responded to their request to go paperless with auto payments.

I have a 3 year lease with Honda Financial and have paid on time for 2.5 years. I have automatic payments so I never really worry about the payment - I see it come out in my bank statement and all is well. Well, apparently in the summer - August & September, there was an issue with my bank account and Honda attempted to remove the funds unsuccessfully both months - causing two $20 reversed payment fees and two $18 late fees. The payments for October, November & December all came out on time & automatically, as normal.

I called simply asking for a copy of a formal 10 day payoff document so I can sell my car. They informed me that they can't email anything per their "policy" because emails can't be encrypted. My options were either snail mail or fax. I couldn't believe they wouldn't email anything to me since I've bought two houses where all my documents were emailed back and forth with the loan officer. So Honda Financial sent the fax to the buyer but the buyer still hasn't received it. My guess is they are also incapable of sending faxes properly too. So I'll have to call back and wait another 15 minutes on hold and hopefully the 2nd time works.

Literally cannot add my bank account to this account and do online payment. Tried multiple times but there was no continue button, only a cancel. I clicked on everything and even tried calling customer service to add my bank account but unfortunately, they're not 24/7 or even no calls on Sunday. Either fix this bug on the website or have someone on duty on Sunday please. Literally gave me a headache throughout this whole process trying to make a stupid payment.

I am three months pregnant and fell on hard times during the holiday season. I fell behind two months and tried multiple times to call in and arrange payments. Three days after Christmas, my boyfriend's truck gets stuck in mud and he realizes my car isn’t in the parking lot. I called the police to find out my car was repossessed. Not one time did they reach out to me to speak with me. I called on New Year’s Eve and I was told to either refinance the $15,900 or pay that amount in full, even though I only owed $900. Now if someone can explain that math, I’d appreciate it.

I have two Honda accounts. One of them I am "73" days behind. I have called today twice and spoke to one of the representatives. I did not get his name. The second representative name was Tim! Both of these representatives were very rude. I have called to make a payment and both of them accuse me of "stealing" the Honda. I informed them, "How am I stealing the Honda if I'm calling you to make a payment to bring it current. How am I stealing the car current."

I've been using Honda Finance for the past 17 years and over 7 cars. There has never been a problem until I traded in for a Nissan this time. So the Nissan dealer sent the payoff check on 10/2/18 by overnight mail. UPS documents prove it was received on 10/4/18. Honda still drew my monthly payment from my bank. I figured it was a timing issue and it would be refunded. When November rolled around and I continued to get billing statements, I called to see why.

I purchased a Honda Pilot in June 2011 and am almost done paying for it. I paid the car on time until my son's jaw was broken and I had to take time out from work. He had to have emergency surgery and I called Honda explaining to them that I might be late on the next payment because I was on FMLA. The lady told me it would be fine and that I was a great customer and was never late and not to worry. The next month my credit score dropped 60 points because they reported me late. I tried to get a goodwill adjustment because I had NEVER been late out of the 4 years I had the SUV only for them to tell me they had to report correctly to the credit bureau.

My entire life I only bought Hondas and been a customer with Honda for 10 years plus. My last 3 cars is when I noticed Honda steals money from your finance and your lease! I have zero APR and yet my payment every month should decrease the actual price you receive but it doesn't go decrease the exact amount you pay! There is always 25-30 added to the original balance which they steal that from you and rob you. I actually got a job at a dealer just to see how their system works and they steal the ** out of you and you have no idea what's going on. My last car they played me and I was in a very bad spot and wasn't thinking but they lied to me and they played me and they overcharged me. They traded my 2015 Civic with a 2017 HR-V and they sold the car with trade in as 31k value when the car is worth 24k. They charged me 7k extra back in March 2017.

I have used Honda Financial Services in the past with no complaints. This time I only used Honda Financial Services to take advantage of their $500 Military Appreciation Offer which was only available through their financing. So the following amounts were basically deducted from their Appreciation amount ($20 to finance, daily interest from the date of purchase which I worked to be able to pay off at the earliest point in time equaled $67.24 = $87.24). If I waited until they sent me my first statement the amount would have been greater based my financing rate which = $3.20 a day. Overall I am not feeling Honda's appreciation. My intent was always to pay off the total amount. However, their process takes longer than it really should which cost myself and others in a similar situation any additional savings.

Honda Financial Services' way of doing business is to report your late payments to the credit bureaus. Do not do business with their financial services. Take your business to a credit union where the people are real human beings and don’t take individuals hard earnings over 1 late payment, in addition to recording late payments that will cause a bad credit rating and low credit scores.

For almost 3 years I have been making lease payments, per contract, and always on time. I finally checked my statements and found out that they charged me a $15.00 monthly late payment fee. Not once was I late. They never even send me an invoice or notification... those greedy ** made an extra 15.00 a month... I call this fraud.

In Dec 2017 I was hospitalized and became delinquent on my account. I informed that of my situation and they understood and worked with me. The credit manager stated they could move my payments to the end of my contract and there would be no late charge nor reported on my credit history, which I gladly agreed to and signed the appropriate document. Now the delinquency show up on my credit report which I was told this morning that it could not be removed that it was Federal law. I have been with Honda for over 15 years and never been late, but go in the hospital and they treat me like this.

The "national recovery services" of Honda is a joke. It is an insult to desperate situations. The incessant contacts start 1 year before the lease is up and never stops... Because of this org we will never even consider another Honda....noisy ** car.

I'm currently moving from NY to NC. I needed a power of attorney form and a copy of my title. They said it would take up to 3 weeks! Meanwhile my bf was able to get his emailed to him from Nissan within minutes. I called back and asked them if there was any way they could do that for me and they assured me they could not because the titles are in California. I then asked if they can send me an email stating that I am currently in the process of switching and it would take 2-3 weeks for my car insurance. The guy then said they do not have an outgoing email. My insurance company wants a copy of my new registration from NC in 5 days... Now I have no idea what to tell them. Getting a Nissan when this lease is up!!!

I have never had a good experience with Honda. I am still traumatized by one call I had with a representative. She was ruthless and had no empathy, I had just lost my job, wasn't able to pay my car payment and instead of good customer service she told me and I will never forget what she said "maybe you should of bought such a luxury car." Not only was she out of line I HAVE A FREAKING HONDA CIVIC. In whose right mind is that luxury.

I made an error in setting up my car lease payments from my bank to my checking account when I began my lease. Even though my payments were all made on time and Honda Financial Services had taken the money from my checking account, the payments were not applied to my Honda Financial Services account because of the erroneous account number. I received no written or verbal notification that there was any problem and, as a result my car was taken from my driveway while I was away on vacation. I immediately researched my payments with my bank and called HFS.